Central Autohaus Reviews

*I was told the vehicle had one owner and no accidents. Yet, after the contract was signed, I was informed it had been in an accident and the bumper was replaced. This was not disclosed in advance.

*The mileage listed was incorrect, which I informed Mo about on February 19.

*I inquired about the condition of the tires and was assured they were "all set and good." However, the rear tires are bald and will not pass Massachusetts state inspection. I have Mo's response in Text if needed.
*There is a cracked driver-side mirror causing a blinker malfunction.

* There is also a bullet hole in the passenger side of the vehicle -- something that should have been disclosed immediately but never was.

These issues were not disclosed before the purchase and significantly affect both the safety and value of the vehicle. I was misled about the vehicle's location, and even asked to lie to banks, stating I had the vehicle in my possession before I actually did. Upon delivery, the driver demanded $800 in cash before releasing the vehicle -- despite repeated assurances that delivery was included in the vehicle price. Under pressure, and not wanting to lose the truck, I agreed to split the cost. However, this expense was never disclosed or agreed upon. Perhaps the most disturbing part of this experience was the way I was spoken to. At one point, I was called a "trashy client" and threatened with physical harm. I'm a hardworking father of three, with two children in college -- I entered this transaction in good faith, and I expected the same from the business.

Central Auto Haus presents itself as a dealership that prioritizes customer satisfaction, trust, and professionalism. In this case, that standard was not met. I have been a reasonable and cooperative customer throughout this process, and I have text and email documentation to support every claim I've made here. This has been one of the most frustrating and dishonest vehicles purchases I've ever experienced, and I strongly urge anyone considering a vehicle from Central Auto Haus to proceed with extreme caution. -- A Customer Who Deserves Better.