Carvana Reviews

★★★★★ An Exceptional Car-Buying Experience. My wife, Leanne, had been looking for a new SUV. She really liked her previous Nissan Pathfinder, but there were a few features she wished it had—remote start being at the top of the list. Since her Pathfinder had been such a dependable vehicle, she decided she wanted another one and found a Nissan Pathfinder Rock Creek through Carvana. The entire purchase was seamless. Everything was handled online, including the trade-in. She completed the purchase on Tuesday, and today her new Pathfinder was delivered right to our home. No dealership hassle, no pressure, and no being surrounded by salespeople. It was simply a pleasant way to purchase a vehicle.

This was my first time buying a car through Carvana, and it was a great experience. I LOVE my newly purchased 2020 Subaru Forester Touring vehicle. I was a bit worried when I went to pick up the car because there were no pictures of defects beforehand (scratches, visible repairs, worn interior, etc), but that's because the car had NO visible defects at all! Two of my sons previously purchased nice vehicles through Carvana, at my suggestion, and they were happy with their purchases. So, after my beloved 2018 Subaru Forester was totaled in a horrible rear end collision (we were completely stopped, waiting to turn left, when a Dodge Ram Longhorn hit us from behind at 55mph), I turned to Carvana as well.

We love Carvana because we never have to "talk to the manager" or be pressured to get the warranty. It's so fast and easy. Going to a dealership and haggling is exhausting. That being said, here were some small issues with this transaction: For one, the car was not as lovingly detailed as I would have liked. Nothing major, but I'm sure the guy they pay minimum wage to clean the cars is in a hurry to get things knocked out. Still, could have been better.

This was the easiest car buying experience I have ever had. It was literally as easy as buying something off of Amazon. I got pre-qualified, then I went to the website to shop the inventory. Every car told me how much my payment would be, how much I would need down, and if there was a delivery how much that would be. I found the car I wanted and placed the order. No surprises. No running my credit 40 different times to find the right lender or payment. No sales person trying to talk me into anything. I had a couple of steps during the processing time that required about 1-3 minutes of my time to verify something. Example proof of insurance. The car was literally delivered right to my front door.

My experience with Carvana began with the trade of my 2025 Nissan Frontier for a 2026 Jeep Grand Cherokee. From the trade-in process to the pick up and delivery, the process was seamless. Then, five days later, as I attempted to leave for work, the 2026 Jeep would not start and began displaying multiple failure messages/codes. In all, there were 21 failure codes. In a panic, I called Carvana, explained the situation and let them know that I did NOT want to keep this vehicle. Since I was within the 7-day return window, they explained my options. They were most patient with me and walked me step-by-step through the exchange process. Within a few minutes, I had selected a replacement vehicle and had the delivery scheduled for the following morning. The process was again seamless. The only complaint that I have regarding my experience isn't with Carvana but with the company selected to tow the inoperable vehicle.

Had a wonderful time with this purchase of my 2019 Nissan Frontier..and your delivery driver she was a wonderful lady...

Terrible experience. First, the Carvana sales team couldn't verify our [certified] check, why?, they were calling the wrong bank! Second, picked up the vehicle, drove it 37 miles (halfway home) and it broke down (this is after their thorough inspection). Called Carvana to go and get the vehicle, we no longer wanted it. We were told we would be responsible for any towing fees over $200.00. They had a towing company come and pick up the vehicle and after a couple of conversations we were told we would not be responsible for any towing fees. How nice. Here it comes... we were then told it would be 10 to 15 days before they could process the refund. I will always recommend anyone looking to purchase a vehicle to anywhere but Carvana. On one of the replies from customer service they stated "we are sorry you got all the way home with your new car and then had problems...". They have no clue, all canned responses.

The process to get the car was easy but once I pushed the purchase button my car was delayed 2 weeks, when it got here the one dent that they highlighted was not the only issue. I took 12 cosmetic damage pictures of the paint. The car was dusty and dirty on the inside. It was definitely not detailed. Then when I cleaned the windshield there are 3 chips in the glass and one is significant. I called Carvana while the delivery driver was here because he said he has never had a car delivered so dirty and with so much cosmetic damage that was not mentioned during the purchase. So I finally got a person on the line and they said I could submit only 3 issues for their insurance coverage. I told them I have 12. What I did submit was approved for coverage which is a plus but when I submitted the windshield I was told I need to fix it myself as it’s not significant enough.

Everything from the beginning to the end was so easy and so smooth. The vehicle that we received was in the exact condition as explained. The delivery driver was absolutely amazing. She definitely needs a raise! A mechanic looked over it, and it’s mechanically sound. We are absolutely in love with our new vehicle. Thank you again, Carvana.

What a great experience. This guy that invented this is a genius.

The gentleman who waited on us was very polite and kind. He answered every question we had. Thanks for a good experience.

Worse customer service. Carvana took my money after disapproving me. It was a fight to get my money back. Have to do a better job job processing someone.

I couldn't believe how simple it was to get out of my lease and into the vehicle I needed and Carvana made that happen! All was well until I opened the door to my new car and was hit in the face with the musty, stale odor that could only come from someone who heavily smoked in the vehicle. I mentioned it to the gentleman who I was working with and he assured me it wasn’t from smoke, but the “bomb” the use to remove odors. I questioned that assessment, but he assured me it would go away. It didn’t and it’s bad. I complained again directly to Carvana corporate and thought they were sympathetic, they offered my $100 to get it detailed, which is costing me over $400 with no guarantees the smell will be removed.

My experience is 5 stars. Carvana gave me more than expected for my trade. The experience with buying a new car was quick and easy as well.

I purchased a 2015 Jeep Wrangler and paid $280 for delivery, which was scheduled for Sunday from 11 a.m.–2 p.m. At 11:08 p.m. the night before — less than 12 hours before my appointment — Carvana notified me that the delivery was canceled because their transportation driver called out. Instead of finding another solution, my delivery was pushed all the way to Wednesday, leaving me waiting another three days.

I’ve purchased several cars from Carvana and quality has really gone downhill. From cheap, gray mats that don’t match the carpet to multiple dents and scratches not pictured on listing, extremely disappointed this purchase. This will be my last purchase with Carvana.

Not entirely happy. After I started the purchase I found that there would be an additional delivery fee which hadn't been mentioned earlier. On the day my car was supposed to be delivered, it was delayed 10 days by Carvana. After I got it, I found one of the headlamps was out. Otherwise I'm happy with the car so far.

They've delayed my car three times now. Their customer services is absolutely useless. This has been a nightmare scenario and I wished I just went to a dealership.

I will never go to a dealership again. This was so easy and comfortable. Never once felt pressured. It completely removed the gross feeling you get from a traditional dealership. I also love my new car.

Ordered my car, jumped through all the hoops to provide documents, set a date to have it delivered. Had to have it delivered 2 hours away because they didn't cover my area but that's fine. Communication from them was not great, I would deliver documents and then find out something was wrong with them or additional things were required while on an unrelated call with a representative trying to get something else sorted out.

I purchased a 2026 Ram 1500 from Carvana and when it came time to deliver the vehicle, the driver called and left a voicemail since apparently the number they called from was flagged as spam, so my spam protector won’t let it through. I was waiting on the truck but then I get a text from Carvana saying that I had rejected the truck, I never saw the truck, and then they said they would refund me the money in 10 to 15 days or I could repurchase the truck in about 5 days after it was checked out and reentered into their system, I had to purchase insurance for it before they would even start the buying process. The driver left me a voicemail saying that they were parked away from the apartment and never once tried to make contact in person, as I was waiting for it to arrive. Carvana is nothing but a rip-off.

2014 Black Toyota 4runner **. Ordering the vehicle was fine. Delivery was even perfect. The issue is the vehicle had severe corrosion underneath. Never was disclosed and really should've never sold vehicle like this. Came from NC and I immediately had it inspected in VA. So glad I did or would've been stuck with the vehicle. The inspector was surprised Carvana allowed such and even advised if any issue he would get his VA State police officer involved. The whole frame should be completely removed and new installed.

Can it be less than 1 star? My first experience with Carvana was selling my 2007 BMW convertible in mint condition. I sold it in July 2026. The process was easy – now I think disturbingly so. They plugged the car into a computer, but never drove it, and just asked “does the top work” without ever testing it. I then purchased a 2022 BMW 840i convertible from Carvana for $64,400 including taxes and non-refundable shipping.. It has a beautiful and unique grey/blue color and 16,700 miles. These are very hard to find with such low mileage. It was a seemingly very good price for a beautiful car. I picked it up on Monday August 3rd, 2026. It was then at the BMW dealership undergoing repairs for a month, and it was finally delivered to me by BMW on September 4, 2026.

I am in love with my Jeep gladiator. Working with Carvana was amazing. It could not have been more simple. They have so many vehicles to choose from. Once I found the one I wanted I hit the get started button and within 40 minutes I was approved. Had my insurance and the paperwork to print out for registration. 5 days later I picked up my jeep. They even out a big bow on it. It was not only easy it was fun as well. The vehicle is exactly as described. I could not be happier. I will definitely use carvana for my next vehicle purchase.

I couldn’t be happier with my new car. The process was so easy from start to finish. I got a fair deal on my trade-in, and financing was super easy. I won’t buy a car anywhere else!

It was a very straightforward and simple process. I was very skeptical too so when it ended up being very easy it was a nice surprise. I will say that I researched a lot and did a significant amount of ground work like making sure all my name and address information matched and that required documentation was pre-loaded in files; basic things. But the highlight was Red, our delivery driver. They were so friendly, kind, and helpful. They were careful, cautious, and made us feel at ease with the handover. Such a lovely person on the hottest day ever!

Unable to add wife to title. Unnecessary in today’s world. Having to wait in line at the DMV to add Ray or Wife to a title is why I won’t purchase a fourth time from Carvana. 2nd item - This truck did not have bluetooth or hands free call from the steering wheel. Advertised with options but not there. 3rd item - I had my son purchase a car to save on the bs title problem. 4th item - Upload insurance id cards to Carvana website. The drop off driver asked again for id cards and policy.

Just purchased a 2019 Toyota Camry. My 2nd Carvana vehicle. 1st- the fact that you give a customer a deadline to upload proof of insurance OVER A WEEKEND, is insane. Why not give a BUSINESS day deadline? I don't know what insurance company you use, but insurance offices are closed on the weekends. Inconsiderate. I was forced to abandon my 1st selection and choose another vehicle. And your ADVOCATE response time is unacceptable. I was really upset with the entire experience, but luckily I found another car that fit my wishes the following week. In spite of this experience, I STILL recommended Carvana to a close friend. We are both traveling to Philly today to pick up his new Bronco.

Hands down, BEST car buying/financing experience of my life! I have recommended to all my family and friends. This is how and with to purchase and trade your vehicles!

Love the car and everything. Only part is it needed an oil change but I guess I'll handle that myself and the car was crashed and they didn't tell me that it was crashed on the driver's side, paint job looks bad but other than that the car drives good. I couldn't complain. Carvana is ok in my eyes

Very poor experience. I purchased a Kia Soul. Delivery was delayed a week due to a sensor issue. I was ok with that and glad it was being fixed. It arrived the following week without a hitch and drove fine the first time. However, the second time, it went into limp mode. Either another sensor went out or it was the same sensor. Since it was within the 7 day exchange period, I exchanged it for another Kia Soul. I’ve had this one for 2 months and the transmission already needs work. Unfortunately, I was unable to drive the car within the 7 day period. Because Silver Rock is calling it a maintenance issue, I am out of pocket for $500. I will never purchase from Carvana again. Either they do not test their vehicles or they do and knowingly sell vehicles with issues without warning their customers first.

Purchased a 2025 Altima. Great car, but I noticed the spoiler was pulling away from the trunk (adhesive failing). Took it to Nissan, but they said it was an aftermarket repair. Contacted Carvana, but because it was passed the 7 day reporting window, they wouldn't fix it. I found out the repair was done 3 months before I purchased the vehicle (after an accident) so this issue was starting before I bought the car. Carvana did not want to take responsibility for this, which is sad, because my buying experience was great! Not sure if I'd purchase from them again.

Do not be fooled. Carvana was great until the sale was complete. Then all I get is a harassing chatbot. Carvana is refusing to register my car (breach of contract) because they insist I need to take the car I just purchased from them, (hasslefree) and get an emission test. I do not live in Phoenix or Tucson which are the only areas in Arizona that require it. I also do not commute to either. It has been a total harassing nightmare since.

Process was quick and easy. Delivery driver didn’t want to let me to take the car for a test drive before leaving with my old car. They were too worried about getting back as I was the last delivery of the day.

They need to be more consistent in allowing down payments across vehicles. The first car they delivered was so rusty underneath. I didn't even let come off the truck and had it returned. Financing is through a third party which was not disclosed at purchase. I had the impression that Carvana was Financing. When the real Finance company contacted me. The phone number came up as a potential scam. That did not instill a lot of confidence in the purchase through Carvana. There was a slight mechanical problem with the car so I was going to have them fix it. It was a big hassle to deal with the approved vendors. Which my phone also cautioned me about being sketchy. No wonder Carvana stock is dropping.

Great staff. Great truck. I’m happy. 😃 Thank you. 🙏 Ready to head to the mountains to enjoy a beautiful weekend with my wife.

Best way ever to buy a car. Initial phone call to completing sale? Less than 45 minutes. Probably shorter if I was more tech proficient. New car to my home less than 48 hours later. It was exactly what I wanted, and for the first time in 40+ years of buying a car, I didn't have to "settle."

This is my second time buying a car from Carvana. The people I worked with were very friendly and helpful. They cared about my situation. I feel very confident when I buy a car from Carvana.

I bought a Jeep Compass, paid 1500 dollars for shipping, the car lasted one day. When I got in the vehicle the next day, the vehicle wouldn't start. I exchanged it for a Chevrolet Trax. The car was delivered with a cracked windshield that Carvana would not repair. The Jeep Compass remained in the parking lot for almost 2 weeks before anyone came to pick it up. Customer Service said a cracked windshield was cosmetic and would not do the repair on the Trax. I will not waste my time in the future with Carvana. You pay a lot for shipping; it's time-consuming to talk repeatedly to customer service, not sure what happened with Carvana; what used to be a reputable business has really been disappointing this time around. I will go out of my way to post and speak of my experience to cause them as much business loss as I can; this experience was that bad.

This is the third car I have purchased from you. The process couldn't be simpler. Everyone I dealt with was helpful and very friendly. Love having the car delivered to my house. Very simple process.