Ally Extended Warranty Reviews

Purchased Ally tire, and wheel cosmetic insurance with the purchase of a used car for $2000. The first time I went to use it they rejected saying they would not replace damage rims which could be fixed. Found a cheaper alternative which would fix the rim, but they only cover 40 cents on the dollar of that much cheaper option. Was comparing notes with a coworker who also unfortunately bought the same ally insurance and was having the same issues. It is far cheaper to just pay for the repairs yourself than to purchase this insurance as they will not cover the cost of the repairs. So, for the wheel repair/repaint rim straightening I am getting charged $530 and they are only covering $220...

Purchased the protection plan for $3,040.00 and the first time I used it for a tow truck, waiting for over 24 hours for a tow truck. They told me it would me arrive in 90 minutes. Every time I called I got the runaround. Do not buy. It is a shame of a company.

Do not buy extension warranty to Ally. When you need them they are rude and sucks, never I will but the extended warranty again. Always make it so difficult to fix your car but they good to collect their money quick.

My mom bought a car a few years ago from a dealership and purchased the Ally premier protection plan. Her health has been declining so we decided it would be best to cancel the warranty and sell her car. We canceled on May 20th, 2025, it is now August 11th, 2025 and still no check. They have supposedly sent out two different checks but somehow they never show up. Today I called and I was told that the check should be canceled and they will issue a new one, which will take another week to cancel and 7-10 days to issue a new one. That will be over three months of dealing with this company. This check is only $200 dollars, but it is my mom's money and they should return it. I can't even imagine what kind of crap you would have to go through if your car needed a repair. AVOID this company at all costs, they are awful.

We purchased Ally Premier Protection from our Nissan Dealer for our 2025 Pathfinder. After we thought about the coverage, we canceled the coverage the next day after we purchased the Pathfinder. As all similar Extended Service Warranties, they really don't provide a lot of coverage, during the Mfr's warranty period. So, during the first 36-60 months, you don't receive a huge benefit, relative to the price of the policy - which was $4000 in our case. And... Ally "depreciates" your premium every day after the first 60 days over the remaining term of the policy (eg. 60-120 months, or so). Since we don't keep our vehicles beyond about 48-60 months, we would not likely receive $2000 worth of service benefits, during our ownership (half the $4000 premium). So - it made no sense to keep the policy. Ally did honor their policy to refund the entire amount of our $4000 premium (if canceled within the first 60 days) - they appear to be trustworthy.

When a mechanical breakdown happened, I took my Mercedes to a Mercedes Benz Dealership, I bought the Mercedes from an independent used vehicle store so was skeptical about the warranty coverage. It ended up being super a super expensive repair that was Ally covered no questions asked. I paid my 200 dollar deductible and that was it... I honestly could not believe how easy it was. The Mercedes dealer was also familiar with Ally and said the claim process was easy... I also got reimbursed for the rental I had to get.. albeit only 30 dollars a day.