Royal Administration Services Reviews

My transmission started slipping on my Chevy Silverado after about a year with Royal Admin. Shop said it needed a rebuild, I submitted everything they asked for (diagnostics, fluid samples whatever). They covered part of it but denied some because they said "wear and tear" or preexisting or something. Ended up paying like $1200 out of pocket which sucked but better than full price I guess. Phone reps are hit or miss—one was helpful, another acted like I was bothering them. It's meh coverage, not terrible not amazing. If you're lucky it works fine.

Do not do business with this company. The rear in my truck went up and they declined to pay, saying it was caused by my tires, mine you got a flat, put spare tire on right before, and they say that's what caused it, what a joke.

Do not purchase this warranty company. I purchased this warranty company and they refused to repair my vehicle due to lack of maintenance and lack of lubrication, which I have all of my oil change. Receipts and a diagnostic test receipts, they asked for my mechanic to take the engine apart and then refuse to pay to put the engine back together. When they denied the claim, I

Coverage for my car was really awesome. The warranty through Royal Administration covered most of the repairs I needed to get my car back up and running. Good thing it wasn't major either but the convenience of it all to get my car back up and running and the costs being covered was definitely a lifesaver for me. Highly recommended.

I recently got their policy for my car and good thing too as I also got into a bit of car trouble recently. I woke up one morning and my car just wouldn't start. Good thing I had their coverage so I was able to get it to a shop and had repairs done. I felt confident they would cover most of my repair costs and they did! Such awesome savings instead of having to cover it all out of pocket. The policy has already paid for itself and I've only had it for a few months! Definitely worth getting the policy overall.

Bought this warranty when I got my used 2018 Ford Escape thinking it'd save me headaches. Had a alternator go bad at like 85k miles, filed the claim and they approved it after sending pics and the shop invoice. Took about 10 days to get reimbursed but hey, they paid most of it minus the deductible. Customer service was ok, guy on phone was kinda short but got the job done. Only gripe is they nitpick everything and ask for a ton of paperwork. It's alright if your car breaks in a common way, but I wouldn't call it great. Probably stick with it for now since it's paid for.

This policy offers excellent coverage, and I must say I have real peace of mind when it comes to my vehicle. I do not have to worry anymore about my vehicle breaking down on the road, as this service plan covers almost everything. When my vehicle needs attention, the process is simple, and the support team is very quick to respond. With most of the mechanical problems and repairs covered, I can rest assured and drive my vehicle with peace of mind, as I do not have to worry about any sudden expenses. It has been a very reliable solution.

Total nightmare dealing with this company. I was assured my repair would be covered before authorizing the work, only to be denied afterward for a vague technicality buried in fine print. Every representative gave me a different explanation, and no supervisor ever returned my calls. I paid faithfully each month for “peace of mind,” but when I truly needed help, they stalled, requested excessive documentation, and ultimately refused to honor the claim. I feel misled and completely disappointed. Save your money and look elsewhere for reliable coverage.

Their warranty covers quite a lot and their support has been more than helpful. Highly recommended. I've had their policy for almost a year already and have no complaints. Price is fair and their support answers all my questions. I even used them recently when my car broke down and wouldn't start and I barely paid anything out of pocket. I really like their consistency and reliability. Not many companies offer this kind of customer service in my opinion.

I have gas a car maintenance warranty for near 5 years and never filed a claim. This past week my water pump went up on my Volvo and at the same time a coolant hose was damaged. My claim was denied for a water pump because the hose is a noncovered component. I told them no one can say which component failed first but they still denied claim. I had purchased their top plan but needless to say today I canceled because I cannot trust them.

I received a card in the mail with limited info so I called. I spoke with Brad, who then transferred me to Danielle. I asked what the name of this company was, and she said Royal Administration. She started to discuss the different costs and the great coverage they had. I thanked her, told her that I was not interested, and didn't want to waste any more of her time. Her response: she yelled: "Well, when your car breaks down, don't call us back crying, Baby!" And she hung up on me. Terrible service. I am thankful I did NOT purchase this coverage.

This company is a scam! They don’t cover anything. I don’t know how they are still in business. Customer service is non existent. Evil and deceptive. Took my money and refuse to cover even though I had full coverage.

Buyer beware!!!! I paid on my extended car warranty for about a year. Then my CAS module gave out and the car was completely dead. I called Royal Administrative Services and asked if the cost to replace the module was covered and was told it was. I got a quote and sent it in for approval...was told to send the final invoice in instead...so I had the repair done. Now I'm being told that it was not covered because the plan didn't cover remote controls, key fobs, or keyless components. The CAS module is the vehicle operating system according to the dealership I bought it from, it was not an issue with the KEY! If it was, all I needed to do was get a new key. The salesman who sold me the coverage promised bumper to bumper coverage. What. a. joke. I will add my receipt later as I left it at home and I'm at work. Notice how they just deny w/o listing why.

I have an active warranty agreement with this company and followed all the steps they outlined to file a claim. Had my certified repair facility call them to verify that the cracked head gasket was covered, and they said it was and he could start the repairs. After the repairs and the paperwork was filed, they came back saying they now want service records. Nowhere in the agreement does it state that service records are required for a claim. They are trying every little trick to avoid paying out on a covered claim.

They don't deserve any stars or a rate. I got covered for my car thinking it will protect my investment. I was so wrong. It cost me 3,000 dollars. I had to pay for on repairs. One thing I know about doing wrong you will have to pay price for it.

Put in the claim in July. Now it’s October. Followed step-by-step everything they wanted me to do. But out there inspector after inspector inspected the car said no need for a tear down. They call me. They want me to tear down my engine, pay for it, and then the recent inspector to inspect my engine, been going back-and-forth since July. I just need my refund because they are a scam. They sold me a warranty, not knowing their license was revoked in the state of Illinois. They couldn’t sell or practice in the state of Illinois. It seems like they scammed a lot of people. I don’t understand how they are still in business. I’ve spoken to six different people. Every single person told me something different. It seems like everybody that filed a claim got the same service as me got scammed.

Great Company to do business with! They are well known throughout dealers nationwide. I'm not big on writing reviews but I knew I had to after my last experience. I was about 8 hours from my house. My car started having issues. I called the number on the ID card, they had someone to me in less than 15 mins. Towed me to the dealer. I was a little nervous being it was my first time actually using the coverage however I ended up getting a rental and they had my car finished the next day after swapping a computer module. It would of costed almost 2800 dollars! Thanks to this fine establishment, I only owed my 100 dollar deductible! Talk about a breath of fresh air. I would recommend this firm to anyone who drives a car!

They wanted 20 years of documented maintenance records before they would look at my claim. I was told this after my purchase. This was not explained to me on the phone. This is my experience with this car warranty company. You may have a different experience. I took the car to the dealer. The transmission was $5000. I was given a new transmission. My cost was $1800. I would not recommend this company.

Royal Administration Services, Inc. (my extended vehicle warranty) denied my claim for repairs to my vehicle even though I was within the contract stating "required" maintenance to be done on the vehicle. Per the vehicle manual, there is "recommended" maintenance which was also taken care of. This has been an ongoing battle with them since 5/17/2023. I had to get my vehicle repaired as I have to be able to get to and from work whether or not they denied the repair. I accrued the cost of repairs and rental vehicle costs due to a false denial of service in the first place. This totaled out to $3,612.20. I am seeking reimbursement of these repairs and the five days reimbursement out of the full rental fees per my contract. I asked to speak to a manager and was told one was not available with no attempt to have one call me back either. Very disappointing and I would not recommend using this company for ANY warranty help.

Bought “coverage” on drive train. Engine seized on Audi during coverage period. Filed legitimate claim for drive train repair. Denied due to hitch on a car designed and advertised to tow 7700 lbs. How do you tow without a hitch? This is a total scam. Avoid at all cost. Royal Administration and United Service protection Corporation is a total rip-off.