Royal Administration Services Reviews

This warranty has been a godsend!! My 2020 Hyundai Santa Fe engine threw a rod at 98000 miles. Shop quoted around $4500-$6000. Filed claim online, they had an inspector look it over, approved the full engine replacement after roughly 6 days. Rep was really helpful on the phone. No drama at all. 5 stars for sure.

Solid protection for the price. 2019 Toyota Tacoma catalytic converter needed replacing near 56000. Shop said it would run $1500-$2500. Called them, uploaded all the paperwork, adjuster approved the catalytic converter in under 11 days total. Saved us a ton of money. Took a bit longer than I hoped but they paid.

Highly recommend!! My 2021 Nissan Rogue serpentine belt took out the alternator and power steering around 72000. Shop quoted around $1100-$1600. Process took about 9 days but they covered most of the belt, alternator and pump after my deductible. Would buy again without hesitation. No drama at all. 5 stars for sure.

This warranty has been a godsend!! My wife's 2017 Jeep Cherokee threw a rod or something major engine wise at 63,000 miles. We were freaking out thinking thousands out of pocket. Called Royal Admin, shop diagnosed, we uploaded all the papers and pics they wanted. They approved a full engine replacement (minus deductible) and got it done in under 1 weeks. The adjuster was super nice, followed up and everything. No run around like I heard from other companies. Paid monthly wasn't bad and now I feel way better driving it. Highly recommend if your buying used—saved us big time!!

Honestly pretty happy with Royal Administration so far. My 2020 Honda CR-V had an issue with the fuel pump around 60k miles—filed claim online, they had a inspector look at it (shop did that part), approved in like a week. Covered almost everything except my deductible. Rep I talked to was patient and explained why some things weren't included (normal wear stuff). Portal is easy to use too. Had one small claim before that went smoothly. Yeah, there's exclusions, but that's any warranty. I'd give it 4 stars, solid protection for an older-ish car without breaking the bank.

Solid protection for the price. 2017 Hyundai Tucson water pump went out near 72000. Shop said it would run $700-$1100. I submitted from my phone, they approved the water pump replacement pretty quick (4 days) and reimbursed after final invoice. Portal is easy to use. Not perfect but better than nothing.

Can't say enough good things about this coverage. 2018 Ford Explorer alternator died at 78000. Shop quoted around $500-$700. Submitted everything they asked for (diag codes, invoices, photos). Approval came in 9 days and they paid the shop direct. Rep was really helpful on the phone. No drama at all.

Got the mid-level plan for my Toyota Camry, been ok so far. AC compressor died last summer and they sent approval pretty quick, shop fixed it no big hassle. But then my starter went out a few months later and they dragged their feet forever asking for more proof it wasn't my fault. Finally paid but it was stressful waiting. Service call fee is kinda high too. It's decent for the price but you gotta fight sometimes. 3 stars cause it helped but not without headaches.

My transmission started slipping on my Chevy Silverado after about a year with Royal Admin. Shop said it needed a rebuild, I submitted everything they asked for (diagnostics, fluid samples whatever). They covered part of it but denied some because they said "wear and tear" or preexisting or something. Ended up paying like $1200 out of pocket which sucked but better than full price I guess. Phone reps are hit or miss—one was helpful, another acted like I was bothering them. It's meh coverage, not terrible not amazing. If you're lucky it works fine.

Do not do business with this company. The rear in my truck went up and they declined to pay, saying it was caused by my tires, mine you got a flat, put spare tire on right before, and they say that's what caused it, what a joke.

Do not purchase this warranty company. I purchased this warranty company and they refused to repair my vehicle due to lack of maintenance and lack of lubrication, which I have all of my oil change. Receipts and a diagnostic test receipts, they asked for my mechanic to take the engine apart and then refuse to pay to put the engine back together. When they denied the claim, I

Coverage for my car was really awesome. The warranty through Royal Administration covered most of the repairs I needed to get my car back up and running. Good thing it wasn't major either but the convenience of it all to get my car back up and running and the costs being covered was definitely a lifesaver for me. Highly recommended.

I recently got their policy for my car and good thing too as I also got into a bit of car trouble recently. I woke up one morning and my car just wouldn't start. Good thing I had their coverage so I was able to get it to a shop and had repairs done. I felt confident they would cover most of my repair costs and they did! Such awesome savings instead of having to cover it all out of pocket. The policy has already paid for itself and I've only had it for a few months! Definitely worth getting the policy overall.

Bought this warranty when I got my used 2018 Ford Escape thinking it'd save me headaches. Had a alternator go bad at like 85k miles, filed the claim and they approved it after sending pics and the shop invoice. Took about 10 days to get reimbursed but hey, they paid most of it minus the deductible. Customer service was ok, guy on phone was kinda short but got the job done. Only gripe is they nitpick everything and ask for a ton of paperwork. It's alright if your car breaks in a common way, but I wouldn't call it great. Probably stick with it for now since it's paid for.

This policy offers excellent coverage, and I must say I have real peace of mind when it comes to my vehicle. I do not have to worry anymore about my vehicle breaking down on the road, as this service plan covers almost everything. When my vehicle needs attention, the process is simple, and the support team is very quick to respond. With most of the mechanical problems and repairs covered, I can rest assured and drive my vehicle with peace of mind, as I do not have to worry about any sudden expenses. It has been a very reliable solution.

Total nightmare dealing with this company. I was assured my repair would be covered before authorizing the work, only to be denied afterward for a vague technicality buried in fine print. Every representative gave me a different explanation, and no supervisor ever returned my calls. I paid faithfully each month for “peace of mind,” but when I truly needed help, they stalled, requested excessive documentation, and ultimately refused to honor the claim. I feel misled and completely disappointed. Save your money and look elsewhere for reliable coverage.

Their warranty covers quite a lot and their support has been more than helpful. Highly recommended. I've had their policy for almost a year already and have no complaints. Price is fair and their support answers all my questions. I even used them recently when my car broke down and wouldn't start and I barely paid anything out of pocket. I really like their consistency and reliability. Not many companies offer this kind of customer service in my opinion.

I have gas a car maintenance warranty for near 5 years and never filed a claim. This past week my water pump went up on my Volvo and at the same time a coolant hose was damaged. My claim was denied for a water pump because the hose is a noncovered component. I told them no one can say which component failed first but they still denied claim. I had purchased their top plan but needless to say today I canceled because I cannot trust them.

I received a card in the mail with limited info so I called. I spoke with Brad, who then transferred me to Danielle. I asked what the name of this company was, and she said Royal Administration. She started to discuss the different costs and the great coverage they had. I thanked her, told her that I was not interested, and didn't want to waste any more of her time. Her response: she yelled: "Well, when your car breaks down, don't call us back crying, Baby!" And she hung up on me. Terrible service. I am thankful I did NOT purchase this coverage.

This company is a scam! They don’t cover anything. I don’t know how they are still in business. Customer service is non existent. Evil and deceptive. Took my money and refuse to cover even though I had full coverage.

Buyer beware!!!! I paid on my extended car warranty for about a year. Then my CAS module gave out and the car was completely dead. I called Royal Administrative Services and asked if the cost to replace the module was covered and was told it was. I got a quote and sent it in for approval...was told to send the final invoice in instead...so I had the repair done. Now I'm being told that it was not covered because the plan didn't cover remote controls, key fobs, or keyless components. The CAS module is the vehicle operating system according to the dealership I bought it from, it was not an issue with the KEY! If it was, all I needed to do was get a new key. The salesman who sold me the coverage promised bumper to bumper coverage. What. a. joke. I will add my receipt later as I left it at home and I'm at work. Notice how they just deny w/o listing why.

I have an active warranty agreement with this company and followed all the steps they outlined to file a claim. Had my certified repair facility call them to verify that the cracked head gasket was covered, and they said it was and he could start the repairs. After the repairs and the paperwork was filed, they came back saying they now want service records. Nowhere in the agreement does it state that service records are required for a claim. They are trying every little trick to avoid paying out on a covered claim.

They don't deserve any stars or a rate. I got covered for my car thinking it will protect my investment. I was so wrong. It cost me 3,000 dollars. I had to pay for on repairs. One thing I know about doing wrong you will have to pay price for it.

Put in the claim in July. Now it’s October. Followed step-by-step everything they wanted me to do. But out there inspector after inspector inspected the car said no need for a tear down. They call me. They want me to tear down my engine, pay for it, and then the recent inspector to inspect my engine, been going back-and-forth since July. I just need my refund because they are a scam. They sold me a warranty, not knowing their license was revoked in the state of Illinois. They couldn’t sell or practice in the state of Illinois. It seems like they scammed a lot of people. I don’t understand how they are still in business. I’ve spoken to six different people. Every single person told me something different. It seems like everybody that filed a claim got the same service as me got scammed.

Great Company to do business with! They are well known throughout dealers nationwide. I'm not big on writing reviews but I knew I had to after my last experience. I was about 8 hours from my house. My car started having issues. I called the number on the ID card, they had someone to me in less than 15 mins. Towed me to the dealer. I was a little nervous being it was my first time actually using the coverage however I ended up getting a rental and they had my car finished the next day after swapping a computer module. It would of costed almost 2800 dollars! Thanks to this fine establishment, I only owed my 100 dollar deductible! Talk about a breath of fresh air. I would recommend this firm to anyone who drives a car!

They wanted 20 years of documented maintenance records before they would look at my claim. I was told this after my purchase. This was not explained to me on the phone. This is my experience with this car warranty company. You may have a different experience. I took the car to the dealer. The transmission was $5000. I was given a new transmission. My cost was $1800. I would not recommend this company.

Royal Administration Services, Inc. (my extended vehicle warranty) denied my claim for repairs to my vehicle even though I was within the contract stating "required" maintenance to be done on the vehicle. Per the vehicle manual, there is "recommended" maintenance which was also taken care of. This has been an ongoing battle with them since 5/17/2023. I had to get my vehicle repaired as I have to be able to get to and from work whether or not they denied the repair. I accrued the cost of repairs and rental vehicle costs due to a false denial of service in the first place. This totaled out to $3,612.20. I am seeking reimbursement of these repairs and the five days reimbursement out of the full rental fees per my contract. I asked to speak to a manager and was told one was not available with no attempt to have one call me back either. Very disappointing and I would not recommend using this company for ANY warranty help.

Bought “coverage” on drive train. Engine seized on Audi during coverage period. Filed legitimate claim for drive train repair. Denied due to hitch on a car designed and advertised to tow 7700 lbs. How do you tow without a hitch? This is a total scam. Avoid at all cost. Royal Administration and United Service protection Corporation is a total rip-off.

The engine went on a 2019 KIA Sorento. I keep up on oil changes. The issue is a blown rod according to KIA techs. I paid money for the extended warranty up to 100,000 miles. The car has 65,000 miles and they are refusing to honor my warranty.

I am the owner of a 2011 Audi A8. I am writing as I was wrongly denied coverage on a non working strut which is covered under my Auto Warranty controlled by Royal Administration Services. Background: In May of 2022 I dropped off my 2011 Audi A 8 at German Automotive Service Center in Glendora, CA. This was due to the front of the vehicle sitting very low to the ground. A few weeks went by and the inspector from Royal inspected the vehicle. The replacement of the passenger side strut was approved but the driver side was not nor was the pump for the suspension which is also advised by Audi to be replaced when the front struts are to be replaced.

This company is one of the worst to deal with in a situation when repairs are needed on a vehicle. Communication is non-existent. When the vehicle is taken to the shop, it takes days and sometimes a week to get an adjuster out to inspect the vehicle. They will find any way they possibly can to avoid paying claims. Company lied to me on multiple occasions.

Their goal is to Deny EVERY claim. Air Suspension is sagging. All agreed. Can visually see it squatting. Won't approve replacing air shock or noisy air compressor. Claim can't justify the cause of leaking airbag. Claim compressor makes noise but still working. Agent was rude to me and the dealership. If the dealership says this is the broken part and cause Royal keeps making more excuses to not approve and deny claims. Total waste of money. They need to be shut down. Wish I could get a refund. Such a huge waste of money and time arguing with them. They are trained to deny, lie, argue and be Rude to me the paying customer. SCAM, FRAUD. Can I give them a rating of minus -100?

I would give them ZERO stars if I could. Aggressive and very dishonest sales representatives. Don't sign up to anything because of the salespeople's overconfident tone. Thankfully, I read their reviews before signing up to anything.

I received a phone call this morning from a girl claiming to be from VISA something and was transferred to the Royaladmin.com agents for an analysis of what it would cost me to insure my vehicle's repair warranty. I went through 3 different scenarios of what it would cost me; all the plan costs never dipped below $3,350.00. I asked for the website to gather more information before forking out money via a credit card to them and was I ever so glad that I did my research first! I have been taken by scammers in the past and learned a very costly lesson about doing business with scammers on the phone and online without researching the company. I saved thousands of hard earned money by hanging up on these heartless people. You do the same my friend.

I got a phone call this morning by Royal Administration Services. They told me that my car's factory warranty was expiring. I was puzzled because I literally had just bought the car 5 months ago. They told me that they could give me a plan. Due to my financial issues at the moment, they offered an employee discount rate of $150 with 12 payments of 150.

CEO according to their website - Joanne Wisnaskas. She either needs to know her company provides CRAPPY service, and knows and just steals money from people and doesn't care. I'd like to think it's option 1, but who knows. You can find her on LinkedIn here: **. Too bad I can't give any less than 1 star because I'd give them a NEGATIVE 10 if it was an option. We are actual people, and we hoped from better. I am a Retired Army guy, and I find it hard to believe that I gave so much of my life so that companies can treat people like such garbage. Makes me sad.

Unfortunately, they cold called me in November of '16 and I took the bait. Didn't have any savings at the time and was worried that if anything major went wrong with my car, I would have no way to pay for it. I paid my contract off in full early last year (about $3,500). Other than routine maintenance, I've had a minimum of issues with my 2011 Chevy HHR. The cable on my drivers side door broke over the winter. The handle had broken the previous summer, but I was able to fix that myself. No such luck this time since I couldn't open the door. Cost just over $500 to have the local mechanic fix it for me. Filed a claim with Royal, DENIED!!

Took my car to shop when check engine light came on. Was told broke timing chain. Tried to file claim. Was lied to several times. After 30 days 100's of phone calls claimed denied. Worst company ever. Do not purchase warranty through this company. Nothing but lies, runaround and denied claims. If you hear Royal Administration mentioned in any extended warranty contract run fast. You will never get car repaired.

Bought for a used truck back in Sept. 2019. Purchased the 12 months/12,000 miles warranty, best one the dealer could offer, turbo included, 4wd included --everything. First few weeks were fine, turbo starts leaking coolant at the fitting on the turbo, also started having grinding and lock-up issues with the rear limited slip differential. Take it in to the shop in my town, they say the turbo line is leaking and it is a cheap part, lots of labor to get to it, however. The differential has metal shavings in it that were excessive. Try and do the first claim on the truck.

Was able to get my case moved up to management for review and looks like they are going to accept charges.