Diamond Warranty Corp Reviews

As a consumer, or a repair facility, avoid this company at all cost. They will not pay a fair labor rate, or pay for real parts. It wants us to shop for unknown (or used) brand parts from their one source. They wont even pay near a fair price for those parts. We had customer come in with engine noise with this warranty, and still cost the customer over $300.00. We got dissatisfied customers, and we nearly worked for free. Live and learn. We will never accept this warranty again.

We purchased an extended warranty for a used vehicle, which we bought from a dealer. It is a 4yr 48k mile warranty. We purchased the enhanced warranty. We have had the vehicle in for a few repairs. We had the rack & pinion done, and the warranty company would only allow $65 per hour for labor. I haven't seen labor prices that cheap since the 80's. They also only allowed jobber on the parts. We didn't have to pay for the whole thing, but we have a $0 deductible! I wouldn't think I had to pay anything! We payed around $200 for this repair. Now, the same vehicle is in the shop with a blown head gasket. The labor rate is $80 an hour. We are told we are responsible for $15 per hour. The company also told the service manager that they only allow jobber on parts. With it being an 8hr job, I will be responsible for about $140 for labor alone. I could swear that I signed a contract that still says $0 deductible!

I bought a 06 Nissan Altima through a small dealership in Dallas. With buying the car, they said that the warranty had to be included with all of their loans, just in case. Two months, the car broke down with burning oil and loud noises. They refused to repair anything at that time because they said that it was burning oil; there was nothing broken. So we continued to keep putting oil, oil changes and basic repairs until it stopped running seven months later.

On two occasions, I needed the service that I paid for. And in both times, I was denied claims. On the phone, the representatives were very nasty. Because the mechanic part was brand new, Diamond said that I should give them more time to find a part from the junk yard. That's what I get for buying used. I felt so bad. Now, I am just taking trains and buses that I am not used to because I have been driving for so long. I also have to get out early to be at work on time.

Diamond has consistently denied coverage for parts and repairs that are explicitly covered by their service agreement. Additionally, their representatives have been unbelievably rude during our conversations. This is a company that should be avoided.

Just like the others complaints, I had lifters go bad in the car about 3 months after I bought it. The warranty says that internal lubricated parts are covered. Well after they sent the inspector to look at it, they said it's not covered because there are too many miles, 500 miles, since I bought it.

We bought a 2000 Chevy Astro Van on July 20, 2010 with 104,000 miles. We got the extended warranty through Diamond Warranty Corporation covering everything for 36 months unlimited miles. On July 31, with only 300 miles on the car from date of purchase, the valves began to tap loudly. We called Diamond Warranty Corporation and took it to the service shop they recommended. The mechanic took the motor apart to see what was wrong and says it is the valves. The warranty company refuses to pay saying it is a pre-existing condition and that there was sludge in the motor. There was very little sludge which is normal for the miles and the way it was taken care of but it was not tapping when I bought it so it can't be pre-existing. The mechanic they sent me also says that they are wrong and should pay to fix the car.

I purchased a 2004 Dodge Stratus from the Rolerena Auto in East Palestine Ohio, on 6/12/2008, with a 36 month/40,000 mile complete vehicle warranty from the Diamond Warranty Corp. On 5/17/2010, the car engine failed, and the car was towed to an approved auto repair shop (Bender's Auto Service in Beaver Falls, PA). The warranty company has denied my claim to have the engine repaired or replaced, even though I completely fulfilled my contractual obligation to properly maintain/service the vehicle. I have receipts to prove that the oil and filter were changed well, before the required mile limits.