ConsumerAffairs Digital Protection: Data Removal
By purchasing or using the ConsumerAffairs Digital Protection: Data Removal (the “Service”), you agree to these Subscriber Terms of Service (“Terms”). These Terms are in addition to and incorporate the ConsumerAffairs Terms of Use. In the event of a conflict between these Terms and the ConsumerAffairs Terms of Use, these Terms control with respect to the Service.
1. WHAT THE SERVICE DOES
The Service is powered by technology provided by Array US, Inc. and their Privacy Protect product, and is designed to help reduce your personal information exposure across the internet. The Service includes:
- Scanning data broker websites and people-search databases for your personal information
- Submitting opt-out and removal requests to those sites on your behalf
- Monitoring for re-listing of your information after removal and submitting new requests as needed
- Providing status updates on removal progress
Results are not guaranteed. Data brokers are independent third parties. Some may decline requests, delay responses, or re-list your information. We cannot guarantee complete or permanent removal from any specific site.
2. YOUR AUTHORIZATION AND CONSENT
By purchasing the Service, you expressly authorize ConsumerAffairs and its service providers to act as your authorized representative to:
- Submit removal and opt-out requests to data brokers and people-search websites in your name
- Use your personal information (name, address, date of birth, email) solely to identify your records and request their removal
- Communicate with third-party data sources on your behalf as needed to process removals
This authorization is limited to the removal services described in Section 1. You may revoke it at any time by contacting us at data-removal@consumeraffairs.com, though doing so will end your ability to receive the Service.
You represent that all information you submit is accurate and belongs to you. You may not use the Service to request removal of information about any other person without their express written authorization.
3. ELIGIBILITY
To use the Service, you must be at least 18 years old and a U.S. resident, and you must provide accurate registration information.
4. PAYMENT
The Service is offered in the following subscription tiers, as selected at the time of enrollment:
- Monthly Removal ($9/month): Billed monthly at $9. Your subscription renews automatically each month until canceled. To avoid being charged for the next billing period, you must cancel before midnight on your renewal date.
- 3 Months of Removal ($39): A one-time charge of $39. This plan does not auto-renew and you will not be charged again unless you separately purchase additional services.
- 12 Months of Removal ($79/year): Billed annually at $79. Your subscription renews automatically each year until canceled. To avoid being charged for the next renewal period, you must cancel at least 30 days before your renewal date. We will send you a reminder email at least 31 days prior to your renewal charge.
One-Time 30-Day Plan (Discontinued): The one-time 30-day purchase plan has been discontinued. Customers who purchased the one-time 30-day plan prior to its discontinuation and whose service period remains active will continue to receive the Service through the end of their 30-day period. The one-time 30-day plan does not auto-renew and those customers will not be charged again unless they separately purchase a new subscription.
Payment is due at the time of enrollment and, for auto-renewing plans, at the start of each new billing period. ConsumerAffairs reserves the right to amend subscription fees or institute new fees at any time; any such changes will take effect upon your next renewal. ALL FEES ARE NON-REFUNDABLE EXCEPT AS REQUIRED BY APPLICABLE LAW. If your payment fails, we may suspend or terminate your access to the Service.
5. DURATION AND SCOPE OF SERVICE
The scope of the Service corresponds to your selected plan. For monthly subscribers, the Service covers a rolling 30-day period that renews with each billing cycle. For the 3-month plan, the Service covers a single 90-day period beginning at the time of purchase. For the 12-month plan, the Service covers a 365-day period that renews with each annual billing cycle.
During your active service period, ConsumerAffairs will perform scanning, submit removal requests, and monitor for re-listing as described in Section 1. At the end of any non-renewed service period, ConsumerAffairs has no obligation to submit new removal requests, monitor for re-listing, or provide further dashboard updates. Opt-out requests submitted during the active service period may continue to be processed by third-party data brokers after the service period ends; ConsumerAffairs bears no responsibility for the status, outcome, or reporting of any such requests after the service period concludes. Records may appear as “in progress” in your dashboard after the service period ends due to ongoing third-party processing; this does not represent a continuing service obligation. ConsumerAffairs makes no commitment to provide services beyond your active service period. ConsumerAffairs reserves the right to modify or discontinue the Service with reasonable notice to you.
6. CANCELLATION
You may cancel your subscription at any time through your account settings or by contacting us at data-removal@consumeraffairs.com. Upon cancellation, you will retain access to the Service through the end of your current subscription term, after which no further charges will be made. ALL FEES PAID ARE NON-REFUNDABLE UNDER ANY CIRCUMSTANCES, INCLUDING CANCELLATION PRIOR TO THE END OF A SUBSCRIPTION TERM, PARTIAL USE OF THE SERVICE, OR DISSATISFACTION WITH THE SERVICE, EXCEPT AS REQUIRED BY APPLICABLE LAW. The 3-month plan is a one-time charge with no recurring payments and nothing to cancel. Customers who purchased the one-time 30-day plan prior to its discontinuation have no recurring payments and nothing to cancel.
Initiating a chargeback, dispute, or reversal of any charge with your bank or payment provider constitutes a material breach of these Terms. ConsumerAffairs reserves the right to immediately suspend or permanently terminate your access to the Service upon receipt of any such dispute, and to take all available steps to contest and recover the disputed amount, including any associated fees or costs.
ConsumerAffairs also reserves the right to suspend or terminate your access to the Service at any time, without refund, for violation of these Terms or misuse of the Service.
7. DISCLAIMERS
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” CONSUMERAFFAIRS AND ITS SERVICE PROVIDERS DO NOT WARRANT THAT THE SERVICE WILL RESULT IN THE REMOVAL OF YOUR INFORMATION FROM ANY PARTICULAR SITE, THAT REMOVED INFORMATION WILL NOT BE RE-LISTED, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. THE SERVICE IS NOT LEGAL, FINANCIAL, OR PROFESSIONAL ADVICE.
8. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONSUMERAFFAIRS AND ITS SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE WILL NOT EXCEED THE FEES YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.
9. DISPUTES
Nevada law, without regard to the conflict of law principles thereof, and controlling U.S. federal law govern any action related to these Terms and/or the Service.
You and ConsumerAffairs agree to arbitrate all disputes between you and ConsumerAffairs, except for disputes relating to the enforcement of ConsumerAffairs’ intellectual property. Any disputes between you and ConsumerAffairs relating to these Terms and/or the Service must be resolved exclusively through binding arbitration pursuant to JAMS Comprehensive Arbitration Rules and Procedures (including Interim Measures), or in small claims court in County of Douglas, Nevada. In the event of a dispute, you or ConsumerAffairs must send to the other party a notice of dispute, in writing, setting forth the name, address and contact information of the party giving notice, the facts of the dispute and relief requested. You may initiate proceedings by sending ConsumerAffairs notice to the following address:
ConsumerAffairs, c/o Consumers Unified, LLC
297 Kingsbury Grade, Suite 1025, Mailbox 4470
Lake Tahoe, NV 89449-4470
legal@consumeraffairs.com
1-866-773-0221
We will send any notice of dispute to you at the contact information we have for you. You and ConsumerAffairs agree to attempt to resolve a dispute through informal negotiation upon notice of a dispute for a period of 60 days. If you and ConsumerAffairs do not resolve the dispute in such 60 day time period or in small claims court, then you or ConsumerAffairs may commence arbitration. You and ConsumerAffairs agree that a dispute will be heard before a neutral single arbitrator, whose decision will be final, except for a limited right of appeal under the U.S. Federal Arbitration Act. YOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN A COURT OF LAW BEFORE A JUDGE OR JURY. In addition, you and ConsumerAffairs agree that the following rules shall apply to the arbitration proceedings: (a) the arbitration shall be conducted, at the option of the party seeking relief, by telephone, online, or based solely on written submissions; and (b) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
If you initiate arbitration, your arbitration fees will be limited to the filing fee set forth in the JAMS Arbitration Rules. Unless the arbitrator finds the arbitration was frivolous or brought for an improper purpose, ConsumerAffairs will pay all other arbitration fees and expenses.
To the fullest extent permitted by applicable law, NO ARBITRATION OR CLAIM RELATING TO OR UNDER THESE TERMS SHALL BE JOINED TO ANY OTHER ARBITRATION OR CLAIM, INCLUDING ANY ARBITRATION OR CLAIM INVOLVING ANY OTHER CURRENT OR FORMER USER OF THE SERVICES, AND NO CLASS ACTION ARBITRATION PROCEEDINGS OR ANY PROCEEDINGS IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY SHALL BE PERMITTED. PROCEEDINGS TO RESOLVE OR LITIGATE A DISPUTE IN ANY FORUM WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS.
In no event shall any claim, action or proceeding by you or ConsumerAffairs related in any way to these Terms and/or the Service be instituted more than one (1) year after the cause of action arose.
If a court of competent jurisdiction finds these arbitration provisions invalid or inapplicable, you agree to the exclusive jurisdiction of the Federal and State courts located in County of Douglas, Nevada, and you agree to submit to the exercise of personal jurisdiction of such courts for the purposes of litigating any applicable claim or action.
10. PRIVACY
Your use of the Service is governed by the ConsumerAffairs Privacy Policy, incorporated by reference. By using the Service, you consent to the collection, use, and sharing of your personal information as described therein.
11. CHANGES TO THESE TERMS
We may update these Terms from time to time. The current version will always be available at consumeraffairs.com/about/digital_protection_data_removal_terms/. Your purchase of the Service constitutes your acceptance of these Terms.
Last Updated: September 17, 2026