JustFab.com

After receiving several introduction emails about the site, I decided to check it out. There was nothing in the sign-up process that explained that this was a paid membership with an obligation to buy every month after the first purchase. The way it works is they falsely advertised an introductory rate for the first pair of $19.99 to entice people to buy the first pair but they actually charged my card $39.99 instead.

Then the VIP membership kicks in right after the first purchase, which the sign-up process explains, will start a series of emails offering styles that match your preferences. It also says that you can opt to buy a pair per month. There is no mention that the first purchase is the beginning of an uninterrupted monthly charges of $39.99 and that one has to decline by the 5th of every month in order to not be charged the monthly fee.

There is no way their "membership" model passes the new consumer credit laws. A merchant can't charge ones credit card unless there is an express authorization so their monthly charges are fraudulent. I reported the 3 charges that posted to my credit card as fraud to my credit institution. A total of $120 for one cheaply made pair of boots I got is too much. That pair turned out to be an expensive pair after all.

I just ordered two pair of shoes for $39.95. In the package I read an attached letter that clearly states the "scam" that everyone is claiming they've been suckered into. The letter clearly states that you will be charged $39.95 every month as a membership fee. You are free to cancel at anytime, just like I did. They will try to get you to stay by adding points to your reward bank, but they're salespeople and it's their job! Clearly not a scam.

I have only received 1 pair of shoes since signing up, yet my credit card has been charged every month. I've called trying to cancel, but that hasn't happened.

I'm not surprised about all the terrible reviews about JustFab.com. They did they same thing to me, I ordered 2 items, a month apart, and the next thing I know they are charging my credit card twice for $39.95. When I called customer service, they tried to say it was some kind of agreement/membership that charges your account monthly, but you are invited to shop.

I read contracts for a living and this was not the way the site explained themselves. It's sad that Kimora Simmons is tied to something like this. I hope she is not aware that her shopping site is a scam business. I'm thinking about filing with the Better Business Bureau, but they did send me an email refund so I'm not sure if they refunded all the money. I've already disputed it with my credit card company so I will be refunded fully either way. How awful. I had JustFab close my account and I plan to spread the word to everyone I know not to shop with Just Fab.com.

Like everyone else, I also got suckered into signing up for a monthly membership of $39.95 without my consent after buying what I thought was nice bag online but really like everyone was really crappy once it arrived. This is super huge scam! Thankfully, they just refunded my money. The lady claimed that the membership information was located all over the website. This is not true. They lure you in by asking if you want to purchase one item for $19.95 or $39.95, depending on what it is. My thought is this site is trying to operate like Gilt or Hautelook but they clearly are very sub-standard and their stuff is really bad quality and then there is the scam issue! They should be shut down! It pains me that Kimora Lee is associated with this site! http://www.justfab.com/kimora.htm

I purchased 1 pair of boots that once I got them, they were hideous. At first I thought oh well, they were only 19.95. This was at the end of October. Then I was checking out my bank statement in December, and saw this company had been charging me $40 a month since I bought the boots. Disgusting. I went back online to sign up under different information to find out how clear this really was, the fact that they charge each month automatically, and it was not clear at all. Evidently, this was in the small print terms and conditions which is not even on the same page that you authorize payment. I immediately called them, only to be on hold for 30 minutes, then once someone picked up the line, I was instantly hung up on. I called right back, even more upset. Was on hold for another 20 minutes, explained my frustrations, and I was told that they would not give me a refund.

When I tried to close the account, I was told that if I close my account I would lose my credit. I looked at the credit on the account, saw that out of the $80 they took plus the $20 I spent on the boots, the only "credit" I earned was 100 points. For 100 points, all that got me was shoe insoles. Incredible. $100 for shoe insoles. So as I was arguing with "Larissa" if that was even her real name, she said she would not refund me both charges, only 1 and also could not and would not provide me with confirmation of the cancel. Also when I requested a supervisor, she told me I could not speak to one. Excuse me but who is the customer? Who just unknowingly paid your company owned by Kimora Simmons, $100 and I don't get the courtesy of speaking with a supervisor?

"Larissa" kept telling me it was my fault because I agreed to the monthly charge which again, was not clearly stated when I purchased the boots. She then said if I sign into my account later on it will not let me in therefore confirming the fact it has been canceled. But does this mean that they are still going to fraudulently charge my account? I am furious! This is clearly shady business practice and highly unethical. I am paying to file a complaint with the BBB and contacting the Attorney General, since they refused to refund both charges. Justfab.com and Kimora Simmons need to be shut down. This is disgusting that they have been getting away with this scam.

I will never ever again support anything that has to do with Kimora Simmons. This company has taken advantage of many many people who all they wanted to do was purchase a pair of shoes online. I have made many online purchases in the past and not one company has ever forced me unknowingly into a hidden "terms and conditions" making you a member so they can steal consumers money. Outright disgusting.

This company is a rip-off. I bought a pair of boots from this company for $19.95 (very poor quality boots); a month later, my credit card was charged another $39.99. I thought it was a mistake. I called customer service only to find out that I had joined a club and the only way I would not be charged was if I opted out every month. I quite reasonably thought I was just authorizing one purchase of $19.95. Evidently, this was in the small print "terms and condition" which is not even on the same page that you authorize the purchase. I was told that they would not give me a refund. When I tried to close the account, I was told that if I close my account I would lose my credit. I guess I'll use the credit then close the account.

Regardless of the contract (very long and in small print), charging someone $39.95 a month automatically, unless they go online and click a button between the 1st and 5th of the month, is a deceptive business practice if you do not make it obvious this is going to happen. It should be clearly stated on the website that this is a "shoe of the month club" and you will be charged if you forget to opt out. How about opting in to be charged instead?

I am surprised that Kimora Lee Simmons would take advantage of consumers this way especially considering so much of the public is struggling and frustrated about the way we have already been taken advantage of by the banks and the government. Clearly this is yet one more highly unethical practice. It is also a horrible way to conduct business. I have totally lost respect for Kimora Lee Simmons and will never knowingly support anything she is involved in. Justfab is just one more company ripping off the low to middle income family. Haven't we had enough? I hope this company is a failure. I'm sure it will be! Horrible!

I heard about JustFab.com website from a good friend of mine. I bought a bag from them, which I really like. To be honest, I wish I had never bought the bag! It was not worth all the trouble it has caused me. But like others, I was charged this fee of $39.95, because they decided to upgrade me and not inform me that if I upgraded and I did not skip my month of choices, I would be charged this fee.

I called JustFab because I thought that it was a mix up. Upon my call, I was on hold for 15 minutes even before I got to discuss this issue with a customer service rep. After another 20 minutes on the phone, I was able to receive a refund. The customer service rep was helpful and did apologize for all the trouble, which made me feel better. Then this month, I just got charged again. I never received my new options so again I called. Again, my wait time just to speak with someone was 10 minutes.

It's no wonder why their wait times are so long. This website is a rip off. They are trying to steal your money! This time the customer service was this awful woman who was not helpful at all! I demanded that I be refunded my money because I never received my new options at all. She said that she would not be able to do this. I demanded to talk with a supervisor and she informed me that she was one. I told her I want to speak with someone above her! She got very rude on the phone.

I informed her that she was a customer service rep, I am the customer, and JustFab made the mistake, not I! After a while, she said that she would refund my money. To top it all off, in order to cancel your membership, you have to call and most likely wait another 10-15 minutes! My advice is not to use this website. It's a major rip off. Their customer service sucks!

I ordered from JustFab one time and the next month I was charged for twice as much. They just automatically charged me on my bank card.

This company is a rip-off. I bought a pair of shoes from this company for $39, a week later, my credit card was charged for another $39.99 because I didn't check a box to opt out for the next month. Okay, this was in the small fine print. I contacted customer service and the representative explained that they could not refund/credit my card back because I was supposed to opt out for the following month and each month after. She also made the mistake of telling me that 50% of their customers make the mistake of not opting out because the instructions are in small print. I contacted my credit card company and disputed the charge.

Regardless of the contract (very long and in small print), charging someone $39.95 a month automatically, unless they go online and click a button between the 1st and 5th of the month, is a deceptive business practice if you do not make it obvious this is going to happen. It should be clearly stated on the website that this is a "shoe of the month club" and you will be charged if you forget to opt out. How about opting in to be charged instead? Next, they make it very difficult to cancel. I tried calling 4 times. I was placed on hold for so long. I had to keep calling back. They will take your money online, but you have to call to cancel. Be prepared to wait on hold for 20-30 minutes to cancel. Then, the woman wouldn't allow me to cancel until she went through her hard sales pitch. I asked over 10 times repeatedly to "cancel my account". I got annoyed and she threatened not to cancel my account unless I "calmed down". I was forced to listen to her sales pitch and say no several more times.

This is the most unethical business I have ever stumbled upon. I thought I was purchasing a pair of shoes for $19.97 but was charged $59.94. I contacted their customer service simply. I simply stated that I wanted to return my shoes (the website states "free shipping and free returns") and receive my refund. They said they would only refund me $14.97. I closed my account. But in order to do so, I had to make a purchase with the "credits" in my account! Needless to say, I reported them to the BBB and I have inquired with my bank. Never again will I purchase a single thing from JustFab.com. Oh, and their customer service is terrible, unethical, uncooperative, and unresponsive.

I had called them in May 2011 to cancel my account. I didn't care for any of the shoes and I didn't want the obligation of having to log on, and decline their selections. The only way to cancel the "membership" is to call. I did so. I stopped receiving emails, I had every reason to believe that the account was canceled.

This morning, Friday, October 7, 2011, I got an email that stated I have a credit to my account. I checked to see if there was a charge on my credit card. It turns out, they've been charging my credit card every month since May. They were charging my card $39.99 every month even though I canceled the account five months ago.

I called today, and was on hold for in excess of 30 minutes. They told me that they have no record of me canceling the account back in May and they refused to refund my money. I told them that I would follow up with my credit card company and dispute the charges. I also asked to cancel my account. At which I was told by the customer service person that if I canceled my account, that I would forfeit my credits (from the charges they made each month with out my permission). So I really couldn't believe that they would actually try to get me to keep my account so they could continue to charge my account while I disputed the account with my credit card company.

I told her to cancel the account and send me proof of the cancellation, which she told me they don't do - and that she said when I log out, the account will not allow me back in and thus be proof the account is closed. However -- I can still log in several hours later. After continuous arguing, I did in fact get her to send me an email saying that the account was closed.

I've been a member of this website for 5 months and I don't get why these complaints are even listed. It is very apparent that each month you have to make a choice to either make a purchase by the 5th of the month or hit the "skip this month" button, to either skip the month or make a purchase at a later time that month. Whoever doesn't read the guidelines or at least the FAQs before they give out their credit card info needs to have their head examined.

What part of "A monthly VIP membership..." and "...you will be required to choose...by the 5th of the month..." don't people understand?! In fact, I received an e-minder today, on the 4th, reminding me to take a look at the selections. I understand my part of the deal, put it in my iPhone and just expect it since it happens monthly! Come on folks, get real, read up and know what you're getting into before you give out credit card info! I love this site and am happy with the quality of shoes I have chosen so far. I mean, $40 is a great price and I expect a $40 pair of shoes and not a pair of D&G's. I look carefully at the close ups and decide from there. So far so good!

I love the shoes on this site but I'm now afraid to purchase anything because of what I am reading from other buyers. If there is any way not to have to have a membership I would love to purchase shoes. Thanks.

For a business like this, in my opinion, their shoe selection should be much more expansive. I signed up, thinking that I would have more styles to choose from for my ever changing "boho" type personality. Wrong! In my "personal" boutique, I get a choice of 6 different pairs. The styles are so so and it's either extremely high heels or super flat flats and nothing in between. If I were to have entered into this, paying the $39.95 a month, I would not be satisfied, and would feel (maybe even financially forced) obligated to purchase shoes I only felt mediocre about. Then, I look at the designers, and they are women working in high fashion ranks who should know better. In my opinion, there are better places with greater choices to get your shoes rather than this silly online shoe club/fad. Ladies, there is still something to be said for being able to touch your product before you purchase it. Shoes fit into that category in a highly important fashion.

Okay, this site is ridiculous. I get that they charge you every month, but I clearly clicked "skip this month" on their site, and they charged me the $40 anyways.

I ordered two pairs of shoes that never arrived. It was my first and only order. They told us when we called that about half their packages go missing because they use a third party service through the USPS. Interesting. I called and was to receive a credit, but then I was still charged the membership fee 2 days later. You would think that, given we never received anything and no longer had any open orders, that they would credit the fee too. I called and was told that the only way the membership could be canceled is if I bought something with the $40 credit. Membership fees were non-refundable. Otherwise, it would keep recharging monthly.

They forced us to purchase something to close the membership. At this point, I had spent $80 with the company and had yet to touch a single product. I finally received credit for missing shoes, but took many calls, threats of filing complaints with BBB, etc. to finally get the membership fee credited. Horrible customer service, they literally argued with myself and my wife and it took many many calls to finally get the right manager to remedy. Even then, she was very stoic and unfriendly. They even told us to not bother to call our bank for help because the banks would side with them. Do not buy from these guys. Obviously out for your money and nothing else. Extremely shady and disgusting business practices. Get a clue guys.

I made a purchase in July 2011. On August 8, 2011, $39.95 was automatically taken out of my checking account by this company. Nothing was purchased!

I called and was told that this is a store credit and that if I wanted to cancel, I would lose the $39.95. I was told that I should make a purchase in order not to lose this money. What a scam!

I brought some shoes from this company on July 14,2011. They automatically sign you up for their VIP program. $40 a month will be deducted from your account between the 1st and 5th of each month if you do not opt out. I opted out of the August payment but they charged me anyhow.

The original complaint listed for JustFab.com should be removed. Mairi included a quote from the terms and conditions, but failed to include the paragraph immediately following:

"Once you make your first purchase, your status is automatically upgraded to VIP member. Now you will be required to take action by the 6th of each month. You may either opt to skip the month, or request new selections. If you don't take any action by the 5th of the month, your credit card will be charged $39.95 on the 6th day of the month. This becomes one JustFab credit that can be redeemed at a future time. This price includes one fabulous item, our style experts' efforts in choosing items for you, and free shipping."

That very clearly states that you will become a member, and you will be charged if no action is taken. It also explains that these charges are for credits, which may be used for later purchases.

I have an issue with the review posted on your site regarding justfab.com. The company is not at fault if the person signing up does not understand what they are signing up for. Not only that, the site sends you reminder to go check your selections for that month. If they just bother to go to the website once a month and refuse to buy any of their selections there are absolutely no charge. The customer should know enough to keep track of an account they created. Not to mention, why didn't this person get in touch with company after the first charge on their credit card. It sounds like the consumer is the irresponsible one in this case by not keeping track of their account or their credit card. You can't just blame the company when you don't do your part.

I am a Justfab.com member and I love it. Just to let you know Justfab.com does explain that this is a shoe club and how the club operates. Please see the terms and conditions. They are very clear but you must read and do your research before you give your CC info to anyone or any business. Take care.

This shopping website started charging me a $39.95 "credit" every month. When I called to ask why I was getting random charges, they said I was supposed to "opt out" of the last three months' fashion selections. Basically, it's a scam that forces you to make purchases. When I signed up, I thought all I was purchasing was one pair of shoes, and there was no membership fee. Here is the exact, unclear wording from their website: "Purchase only the items you want for $39.95 each. Buy a pair of shoes or a handbag or mix and match with one of each. Or, you can really splurge and buy several items from each boutique! If you can't make a purchase one month, simply skip this month, and we'll send you new options next month." There is no statement that if you don't "skip this month", they will charge you anyway.