1800flowers.com

I went online to order flowers for my mother-in-law, which I have done several times before and I have forgotten my password. I asked for it 5 different times and it was never sent to me. So, I went on as a guest and was told that this email address already belonged to someone and I couldn't use it. Had a live chat and still wasn't solved. You, obviously, have my email address, as I get email ads all the time and after I finally placed the order by phone, I received a confirmation. It seems to me that you want everyone to register via Facebook and after reading what all you would have access to, I refused to sign in on Facebook. To say I'm dissatisfied is an understatement. I have used this service for years, but it looks like I will no longer be using it as you will not email me my password and I will not go through Facebook,.

I ordered balloons and a bear for a young lady having a premature baby. The mother was out of her element and needed the boost however, though I was assured same day delivery, I found out it did not happen! I called the company and complained profusely about their falling down on on their promise.

As all the others complaining on this site, I was given their utmost understanding but I will never ever use this site again! All I wanted was satisfaction, my money returned! That would make me happy. I am the customer you made the screw up. Fix it. Whatever happened to customer satisfaction?

My complaint actually involves multiple complaints. This was my first time ever using this service. I ordered online (order number W00542405413415) for my mother Kathy ** and my grandmother Lucille **. The packages were the same order number and address, and were to be dropped on December 28th, 2011, a Wednesday. They only delivered one package (my mother's only), and didn't even email me anything about the other. I had to email them, to which they replied it was on back order for a week. I furiously called them up and spoke with a manager, who apologized profusely, asking if they can change it to a different product, and offers a discount, and the product to be delivered the next day, December 29, 2011. I agreed, and the next day, I got another email from them asking me to call immediately.

As it turned out, they ran out of the product, again. They asked if they can switch it to a different gift, and I told them to just make sure my product gets there that day. I never got a confirmation email, and called them up later, and spoke with a rude employee with a condescending tone, who turns out to be a manager, I might add, who finally tells me the package was delivered. I finally thought the horror story is over with this company, but it wasn't. On January 2, 2012, I looked at my online banking statement, and saw that they have charged me 3 different charges (names included) as follows: Dec. 26, 2011 $80.08 (800-flowers), Dec. 29, 2011- $70.33 (800 Baskets), and Dec. 30 2011-$99.56 (800 Baskets). I am now irate. I ordered through 800 flowers, and if they used their sister site, that is irrelevant. Their job was to get me my orders at the price I agreed to, when I ordered it online, cut and dry.

When I called up to complain, the company assures me they only have 2 orders listed in their computer, and that it is most surely a bank error, and they told me to just give it a day and it would fix itself. I found this to be laughable when it was said, but gave them the benefit of the doubt. It never adjusted. I wrote an email telling them if they did not address this issue, and fix the mistake immediately, I would file a complaint with BBB. They ignored me, not even a reply in 2 days. So here is my complaint. I was completely ignored.

If I could do less than one, I would. I ordered flowers to be delivered for the opening night for a friend's high school playher first time as a teacher and director. No flowers were delivered. No contact made to me to tell me they couldn't find a florist in the area. So, no flowers. When the recipient didn't mention the flowers at all, I contacted 1-800-flowers. I was told they couldn't deliver them due to a failure to find an appropriate florist. Again, these are no good late. They offered to refund 1/2 my money. Half? They didn't deliver anything!

They offered to deliver something else to her, but by that time opening night was long gone. And if they couldn't figure out how to do it the first time, this was my second miserable experience. They failed earlier to deliver a funeral plant to an out of town location. Another time they failed to notify me as well. I was hoping the plant was a fluke. Sometimes things like that happen. But now that it's happened twice, I give up. They will never have my business again. They did eventually refund the cost in full.

I ordered chocolate covered strawberries for my mother for her birthday. They were supposed to be guaranteed to be delivered to her on a Friday but were not so they sat over the weekend at the shipper. They sent them late - the following Monday and they were ruined. The chocolate melted. I contacted them mutiple times but they failed to respond to me - they pretty much ignored me so I will never order from them again.

I ordered flowers to be delivered to my mother in the Atlanta area for her birthday. When they didn't arrive, I called to check the status and was told they couldn't find a florist in the area to deliver. This was in Atlanta suburbs and they couldn't find a florist?

After going back and forth, they stated they could get them delivered, but it would cost me an additional fee. I told them to cancel the order as I wasn't paying another dime to have flowers delivered after her birthday.

The funny part is, they weren't going to call me to let me know they weren't delivering; they were just going to take my money and hope I didn't call. The worst service ever! Do not use this company.

My husband working in Afghanistan with the U.S. Army purchased flowers for me. I saw the charge of $80+ dollars come across on our bank statement from 1800flowers.com and was surprised the arrangement that was delivered was so much because it was very small.

I went on their website and what was delivered to me looked nothing like the one on their site. The picture on their site showed at least six roses from the front alone (mine had a total of four roses) and has a mass of flowers in a basket. Mine was a mass of greenery with some flowers stuck into it (including nine ugly carnations, which I know are cheap flowers).

I called and they said that they only go by size of the arrangement and that the large size my husband purchased should have been 13" tall x 15 wide. Mine was close to 14 (because the ugly green leafs stuck way out) and was only 9" tall, which was actually three inches shorter than the small size was supposed to be!

I was furious! Not only was it beyond small, it was mostly greenery instead of a mass of flowers. I have had problems every time we order from them. Never again. That just crossed my line. How dare you screw over my husband who's in Afghanistan, putting his life on the line for all of America and is trying to do something nice for me. Never again will you get a dime of our money, 1800flowers.com. Take your $20 gift card and shove it!

I am totally floored right now. Ready to start blogging away. Seriously, as a consumer, as customer service professional, as a human being, I am not happy at all.

Before we begin this adventure let me be very clear. I just want my mother to recieve her flowers. I don't want any more credits (of course I'll it take if you offer it). I don't want any more "Savings Passes"(probably not going to be using those again). I don't even care if I get an apology. If anything, I want to 1-800-flowers to actually learn and implement a checks and balances process to prevent mistakes like this from happening to more customers.

I ordered flowers for Mothers Day for MY mother (recipient Lori !*&%$#, order # ), and for my Mother-in law, and placed an order with your affiliate, Sherries Berries, for my aunt.

No one called me. No one emailed me. No one sent me a letter. No one released a carrier pigeon. No one lit a fire and sent me smoke signals. I'm sure you get it. NO ONE CONTACED ME AND TOLE ME THERE WAS A PROBLEM with the florist.

Mothers Day came and went. MY MOTHER never got her flowers. I made a call in to your call center. I was told the order had been cancelled because of an error with the florist.

No one called me. No one emailed me. No one sent me a letter. No one released a carrier pigeon. No one lit a fire and sent me smoke signals. I'm sure you get it. NO ONE CONTACED ME AND TOLD ME THERE WAS A PROBLEM with the florist.

I was told my order would be refunded 100%,I would get a $20.00 Savings Pass and my order would be redelivered on a specified date (June 13th). I had to go to the grocery store and have their florist make an arrangement and then deliver it myself.

Whatever. Mom was happy.

I received some correspondence from Tabitha Flowers on the Facebook page. She told me I would receive a credit of 50%, a $20.00 Savings Pass, and my order would be redelivered. Eventually she agreed to the original 100% refund, the savings pass, and the re-deliver.

This order was supposed to replace the Mothers Day order that was canceled (with no notice). Now, the flowers I was to send for my Mother's birthday have been canceled (with no notice). No one called me to tell me the order would be a problem (again). This was settled OVER a month ago. I have not received a $20.00 savings pass from 1-800-flowers as promised.

I have attempted (again) to resolve this. I found out I have been blocked from leaving comments on the 1-800-flowers Facebook page. I reached out to Tabitha Flowers again. 3 times I sent her a request to follow up. I STILL have had no response.

I tried Tiffany Flowers on Facebook to reach out for help. This is the most recent response I have received.

Thank you. I tried to call you at the number listed in the order notes for you. 503-997-5361. I see that your order was cancelled due to a product substitution. Our florist did not have the bag. I am very sorry about the redelivery not occurring. I would be happy to offer you Product Code:92927 - Cheerful Peruvian Lily Bouquet which is 20 Stems with Green Hobnail Vase. This would be at no cost to you and would be shipped fresh from our growers and delivered to you via UPS/Fedex. Please let me know if you would like me to set this delivery up for your recipient to receive. Also, I see that you have received full credit in the amount of $64.98 and a $20 savings pass has been emailed to you. Thank you. - Tina

I did not do this. I paid you, as agreed. You messed up, agreed to fix it, and then did the exact the same thing again. I am not an unreasonable person. I work in a call center. In Retention, as a matter of fact. I understand things happen.

If I had received a phone call that the local florist couldn't put the order together (both times) I would have made another selection. Instead, you leave me with no flowers on Mother's Day and NO flowers on my Mother's birthday. This is unacceptable. You have not resolved the original problem. You have made it worse. You have spit in my face as a consumer. If you would like to add fuel to the fire I can give my Mother's phone number. You can tell her she's fat. Get it together 1-800-flowers.

I am very disappointed with 1-800-FLOWERS.COM. I had ordered a beautiful flower arrangement for my mother-in-law from 1-800-flowers for Mother's Day and they just simply cancelled the order the day before without ever notifying me and they had my email address! Apparently they could not find a local florist? How is it possible? Anyhow, need I say how disappointed everyone is? I will never use them again and encourage everyone else not to. My mother-in-law did not get the much deserved flowers for mother's day! She was very sad thinking we forgot about her.

Perishable strawberries were delivered on time. UPS driver hid them so well that the recipient never found them for days until I called. When these were ordered, the recipient's phone number was on the receipt. But the driver failed to leave notice on the door, failed to call recipient, failed to notify a neighbor, or even take them back. All businesses need to stand behind their items and the way they are delivered.

Horrible customer service! I will never deal with them again! I ordered $100 of roses to be delivered to my girlfriend's office on 2/14. They never showed up and the website says that they were delivered and signed for at 9:21pm at night! Who in a locked up suburban office building would have been present to sign for these on Valentine's day night?! I emailed and called several times with no response. It took me 2 days of calling to get a person on the phone who offered me a refund. Complete waste of time, effort and money! Never use them for any reason!

The flowers I ordered from 1-800-Flowers never arrived as I paid for the service. Please don't use this service as they are a rip-off and they ruined our Christmas for my 86-year-old mother. What a disappointment with this company!

I ordered flowers for my mother's birthday. My mother lives in Phoenix and I expected they would use a local florist as they previously had when I ordered them for Mother's Day. Instead, they shipped them from California, where they sat all day on a hot UPS truck, and were dead by the time she finally received them over a day later.

It ruined my mother's birthday and sent me into a spitting rage. I'm deployed military so it's not as if I can personally give her flowers. She told me never to send them again. Thanks, 1-800-flowers.com, for absolutely nothing. I've already advised friends not to waste their money with your garbage service. "Satisfaction guaranteed", what a joke!

As an affiliate florist for 1-800 Flowers, I filled orders for Vancouver, B.C. Canada for them. I sold over $2,000 in orders for May 2010, and to date they have never paid me. My shop code is **. They do not have any way for me to contact the people who are directly responsible for paying their florists and I have been given the run-around only fortifies what everyone on this site agrees is that their customer service and communication is non-existent. They fall short both for direct customers who order the flowers and for the florists who are filling the orders for these customers and then the florists doesn't get paid. What a racket! As a small flower shop owner, we are indeed in need of every dollar that is owing to us. To sell over $2,000 in orders and then not get paid hurts financially, and inhibits our bottom greatly. I'm no longer a 1-800 Flowers (Bloomnet) florist. This puts me at risk of never getting paid without legal action and I need help here.

My wife purchased some flowers with 1-800-flowers. She was offered a $15 discount on next purchase and accepted the offer. Little did she know, this offer also said she agreed to purchase a membership with LivWel at $11.99 per month. She was totally unaware of this scam and did not want membership with LivWel and never heard of this company before. I called 1-800-flowers and the agent said we were not the first to complain about this and it was the buyer's responsibility. She said, "Nothing is free." I called LivWel and asked to cancel our subscription and to refund our money. I am waiting to see if they complied. $11.99 monthly recurring charge.

The flower company did not deliver my flowers the day they were supposed to. And then, on the second day, the florist with whom they deal refused to deliver my flowers unless I paid an extra $100.00 to deliver them. Completely illegal.

They did not call me or communicate with me what was happening.

They are unprofessional and they deal with ghetto flower shops.

I ordered an arrangement for my Uncles funeral and was charged $179.99, Confirmation # 83282169, for delivery to Douglas Mortuary in Welch, WV on May 28, 2010. While attending the services, I saw the arrangement and it was what I expected. The real issue came 2 weeks later when I was in the a local flower shop and saw the very same arrangement priced at $69.95; a $110.04 less than I had paid 1800FLOWERS.com How can a company stay in business with ridiculous pricing as this? I would highly recommend all consumers to stay away from 1800Flowers.com as I know that I will be; lessons learned, the hard way!

I think 1800Flowers sucks royal himalayan donkey b*!!s. I'm out of the country for two weeks and try to do a nice thing and send some flowers to my wife and to my daughter. My daughter gets her flowers, but the wife does not. So I contacted 1800NoFlowers and they told me that they made a mistake, apologized and assured me that re-delivery would be made the next day, and that I would be refunded 50% of my order. 2 days pass. No flowers. Another email. This time they decided to simply cancel the order. They couldn't be bothered with my order so it was easiest to issue me a full credit and cancel the order. The worst part is this is the 2nd time in 6 months that they did this EXACT SAME THING. All bitterness aside, I honestly, don't know how they're in business. Interested if others have had similar misfortunes when dealing with this horribly run company.

The last time I used them was when ordering flowers for our anniversary. They didn't deliver the flowers, yet charged me. They even had the local delivery company that they were working with come out and call me a liar saying that she delivered the flowers and that someone must have taken them (which isn't possible if you could see my house on top of a mountain, but that's not the point). The customer service people would change their answer each time I called, from "the order is out-for-delivery", to, "it was delivered to the wrong address", to "it shows you've received the order already". Their answers appeared random. I had forgotten this had happened or I never would have used them again. My mistake, clearly. My wife things I forgot our anniversary and made up the whole flowers story. Thank you so much 1800NoFlowers.

I ordered flowers for my new mother-in-law for Mother's Day. I asked that they be delivered on Saturday, May 8th so she would have them to enjoy the whole day on May 9th. The flowers arrived late on May 9th. When she got them, most flowers were dead. Remaining flowers were crushed. The arrangement was described to me as "pathetic." I was mortified. I sent my sister-in-law a picture of what arrangement was supposed to look like and she said it was not even close. I called the following Monday to complain. A VERY nice customer service representative apologized and told me an upgraded arrangement would be sent immediately. I received an email confirming this, as well. I was satified with the way the company was handling this situation.

Days later, my mother-in-law had not received the replacement flowers. I emailed 1-800-flowers again and advised them that my mother-in-law was leaving town on May 12th and there was no point in sending replacement flowers at that point. I, therefore, asked for a refund. Several days later, I received an email saying second delivery was made on May 13th. Flowers were left at the door. First off, WHY would they deliver on May 13th when I advised them that she was leaving town and specifically asked them NOT to attempt redelivery.

Secondly, my mother-in-law has lived in the same house for 45 years - as have several of her neighbors. No one walks up her walkway without her neighbors knowing about it. They all keep an eye on each other. If flowers had been delivered, one of her neighbors would have seen the delivery truck and accepted the flowers for her. The neighbors report that no flowers were delivered. I complained again to 1-800-Flowers and was promised a 3rd attempt would be made as they do not refund money. Several days later and my mother-in-law has not received the replacement flowers. I am out over $60 and I look like an idiot in front of my new in-laws. I will never use 1-800-Flowers again. By the way, except for the first time I called, I was never able to speak with a human again. A recorded message would say all lines were busy due to high volume. Therefore, the only way I had to communicate with them was via email.

Thanks for nothing ...the sad part is they only attemp once. Make sure you or the person getting the flowers take the day off to wait the all day.

I made the mistake of using 1-800 Flowers for two birthdays. Both people were reluctant to tell me what they received, but did and sent me photos. I couldn't believe it. Instead of getting a pot of tulips, one received a pot with twigs and the other received a pot with two green stalks, but no flowers. I was so embarrassed. I've never had anything happen remotely like this when ordering flowers. 1-800 Flowers sent my family and friends garbage! No economic or physical damage, but extreme embarrassment and had to mend fences.

I ordered an orchid arrangement from 1800-flowers. Let me list the ways they were unsatisfactory.

1) They sent 10 roses instead of orchids; 2) They were delivered a day late; 3) They were delivered during the day, when I had paid extra for evening delivery; 4) I paid for a vase, they were not in a vase. So as they were delivered on the wrong day at the wrong time, they sat without water for almost two days, until the recipient could pick them up; 5) When I contacted them, they were not at all interested in their mistakes, or my dissatisfaction.

Please, please do not use this service. You will not be happy, that's the only guarantee you can get from these people.

I ordered some Flower from 1-800 Flower a month age. I received a Bill from different companies. I called them and told them I really don't understand why I am getting bill from them because I have no idea who they are. They promised they will cancel the bill and the membership that I never had with them. I am getting bills from these companies again and again. Please help. I will cancel the card if I have too.

I've used 1800flowers in the past and each time, I have been remotely satisfied. I agree that the product which is delivered rarely if ever looks like the photo. This time, they broke the camel's back though. I ordered flower on April 9th 2010 to be delivered on april 10th, more than 24 hours before. First, placing the order took about 25 minutes due to the fact that the representative had such poor English and an accent that we couldn't understand. I called back three times and eventually got someone who we could comprehend.

I placed my order and I am still not sure how a $49 product ended up being $70 on my credit card. I gave exact directions as to the delivery. The recipient was to be in town only one day. Nothing difficult - just deliver to the door and if no one answers, please leave on porch. On April 11th, the recipient called to tell me that nothing had arrived on April 10th, the delivery date. He had now left town and I later learned that they were delivered to a neighbor's house.

I called 1800flowers to discuss this and get a refund. When I explained that they had not been delivered to the recipient and wanted a refund, the answer was, "I'll have to consult with my manager, the flowers were indeed delivered on the requested date." (but not to the person I ordered them for!). She went on to say that if the recipient was not home at the time of delivery, they usually leave them on the doorstep, but why did they not do as per my directions?). They also offered to send another arrangement but as I had already explained, the recipient was no longer in town.

I have used this company for convenience and they ended up costing me more time and stress than ever. I'll never use this service again. In the end, after a bit of arguing, I was told that my credit card will be reimbursed in 3 to 5 days and I'll receive a $20 gift card from them. I have no use for it. Somehow, I'm guessing that I'll never see this refund.

I was charged $70 for a $50 item. Is delivery really that much? It was never mentioned when I placed the order nor was the total of my order. I had at least ten phone calls, my call minutes, and calls to my credit card.

My husband and I ordered flowers for his mother's birthday in January, and began noticing a funny charge on our bank account. It turns out that when we ordered the flowers, we somehow got roped into a service we didn't sign up for at all. We lost $31.85.

I placed an order of flowers on 800 flowers.com and I suddenly got billed for some living well membership. I don't think 1800flowers should associate with scams.

I bought flowers online, and somehow got roped into a $38.99 a month "discount" program I never signed up for. They just keep billing my card. I called and they would only give me $11 back. This is a total scam and I want this company to stop ** innocent people. Shut them down. They got me for 2 months at $38.99 per before I caught on. How many people are they doing this to?

I ordered flowers from 1-800-flowers right before Christmas. When ordering, there was a pop up to get a discount on my order, so I clicked on it, but then realized it was just trying to sell me something, and thought I closed out of it. I went on to make my flower purchase. This week, 3/1/10, I have a charge on my bank statement from TLG Live Well for $38.99. I called the bank to check into it, and ended up calling TLG Live Well. It seems that with my order, I somehow signed up for a free trial of their service, and now my free trial is up, and that was the charge for it.

I believe they took my credit card number from entering it for my flower purchase, and gave it to this TLG Live Well company, because I did not give that company my credit card info, but somehow they charged my account. TLG Live Well did easily agree to refunding my money, hopefully I will see that credited to my account, as they said they would. After this, I will not order from 1-800 flowers ever again. At this point, a damage of only $38.99, but TLG Live Well has agreed to refund the charge, so I should not be out anything. I just wanted to share my experience with others.

I received flowers on a Saturday, February 28, 2010 from a dear friend in Missouri that knew I wasn't feeling well. When the flowers arrived, I was stunned. It looked like an elementary age child just stuck flowers in a vase...no color coordination, no shape. It was absolutely unacceptable. I felt bad. I didn't want my friend to know how horrible they were. She isn't well and it was kind of her to send them but it angered me that they charged the price they did for what is obviously an assembly line of warm bodies just stuffing stems in vases.

I called to let 1800flowers know how horrible the flowers were and told them that I would take pictures and send them to them. I told them that the name of the bouquet looked nothing like the one on the website. I wouldn't buy it from a grocery store for five dollars. It was much more than that, and the name of it was "It's your day Bouquet". They said they were sending another one out the following day.

They would let them know that it was to look like the arrangement in the ad. I received it today. It was identical...identical to the one they were replacing. It is shameful that they charge even the prices they do for the product they sent out. It is such a shame to take money from someone advertising a product and two times delivering something entirely unlike what it was supposed to.

I ordered two bouquets (882394 &882396) for Valentine's Day, both looked like they were bought in a grocery store check-out line, looked nothing like the picture on the website. One lived for about a week; however, the expensive roses arrived with one dead, and survived three days; based on that alone, never again!

This really is not my biggest complaint. I ordered these flowers in the early morning of the 11th of February, to be delivered the same day in the evening. This generated two extra charges. $11.99 for the same day, and $4.99 for the evening (on each bouquet for additional charge of $38.37 incl tax.) 20 minutes after ordering, Bloomex.ca phoned (1-800-Flowers) to advise that nobody under their contract delivers in the evening in my area (suburban London), and the flowers would have to be sent by CanPar (courier) sometime the next business day.

The flowers arrived at 5 pm the next day, and 1-800-Flowers processed the credit card charges as if they honored the delivery request I originally requested and charged the $38.37 delivery fee for flowers that came in a cardboard box by courier a day later, not the same day in the evening I requested and paid an extra $38.37 for!

The flowers did not look anything like the picture on their website, and I paid $140.00 for check-out flowers, that would have been $19.98 if I went to the local discount grocery store. There was no vase, nothing!

I wrote an email to 1-800-Flowers advising that they charged my credit card for the original delivery terms that they could not live up to, and here it is March 1 and they have failed to reply or credit the difference back to my credit card. This is Poor Service, Poor Quality, and they are Internet Shipping Fee Bandits! Never ever again!

I dealt with a customer service representative, if you could call her that. The flowers that were supposed to be delivered to me on 2/11 have still not been delivered as of 2/14, despite numerous lengthy phone calls assuring me and the sender that I would be receiving them. I wasted a whole day yesterday and cancelled evening plans waiting for a delivery that never came. I told my boyfriend to never order from this shoddy company anymore. It is much better to pay a bit more and order directly from a local florist. Absolutely zero customer service from this company.

I ordered flowers for my girlfriend about 4 months ago. Soon after, I received a check from 1-800 flowers for $8. I assumed it was a refund, considering their outrageous prices, and at the time, I could use the money. Naturally, I cashed the check. Apparently that automatically enrolls you as a member with live well, and they proceed to charge your card $11.99 a month. Personally, that's a real chicken's way to do business! I would have never ordered flowers from them. This wouldn't have ever happened. So because of that, they'll never get my business again, and every chance I get, and I mean every chance, I am going to share my experience with people in the most negative way I can! Never ever do business with 1-800flowers.

I placed an order on December 29, 2009 for the Martha Stewart Vibrant Bloom Bouquet. It was supposed to be delivered on December 30, 2009. My credit card was charged, but the flowers were never delivered. I contacted the company on January 10, 2010. They didn't know why the flowers weren't delivered, but they would resend them the next day. Again, the flowers were not delivered. I called the company, and again they didn't seem to know why the flowers weren't delivered. They said they would send the flowers again and not charge me for them.

I was assured that the flowers would be delivered on January 13th. Again the flowers were not delivered. I called the company again to complain. The customer service rep. was rude and did not seem to care at all. She offered to send the flowers again, but I declined. I don't think the flowers would actually be delivered and I was sick of dealing with this incompetent company. I've spent enough time messing with the whole thing, but it just really annoys me that if I hadn't followed up I would have been charged for flowers that were never sent.

My order was for 10/1/2010 but not yet received.

Waiting for credit after cancelling order. Faxes never being sent, no one speaking English. I will never, ever order from this company again. I will never order from them again!

I ordered a flowers arrangement on December 15th with expected delivery in 24 hours. I never heard from my intended recipient. Emailed them today and got an apologetic email saying they regret the inconvenience and will refund my credit card NEXT MONTH! THis is the most pathetic internet shopping experience I have ever had.

I too recieved the 9.25 check. How many families cashed that because they were strapped for money during these holidays? 1800flowers.com is preying on people who are hurting from this economy. Shame on them. i will never order a product from them again!

Received what looks like a check from the company for $9.25. It's an actual check you can cash which I thought I received for a rebate of some sort or previous service issue. It turns out by cashing the check, one would agree to a trial membership for 30 days and authorize 1800flowers to charge your credit card on file for $19.99 per month in their Elite Excursions membership.

Ordered flowers for my niece's college graduation with a guarantee delivery date of December 16, 2009. They were not delivered. Called company in the evening and was assured though late, the flowers would be delivered on Thursday, December 17th. Feeling not too confident in the fact that this would happen, I checked on the status of the order only to learn they wanted $20 additional to deliver. When asked to speak to a supervisor, I was put on hold and then disconnected after 26 mintues of waiting.

When I called back I was told I could not speak to anyone right now as my order was already being taken care of by someone -- I figure the same person who disconnected me? Very bad business. Not as easy as it would seem with the nice looking older fellow on their commercials.

Lesson learned? Next time, call a local florist and DON'T USE 1800flowers.com NEVER AGAIN. Still waiting on a phone call back... they assured me I would hear from them by 11:00 a.m. and the time has passed. I guess I just blew $55+. No gift for my niece unless I am willing to spend additional money.

I ordered item #17058 for my fathers funeral. A militery service they never delivered them. I was horrified they where from my brothers and sisters what a horrid display of sadness. I requested an apology letter to my family which I have never received I will never use them again they showed no concern for my loss or their lack of service.

It is now December 9, 2009 and I see that a charge for 38.99 has been withdrawn from my checking account from a TLG LiveWell company. I contacted my bank and they informed me that it is for a membership and I was also charged $38.99 in September 2009!!!!! I immediately called the 800 number and they said I had agreed to their membership in July when I ordered through 1-800-FLOWERS.com and that they were simply billing me for my membership. I told them I never agreed to this and I never received any "membership" benefits. The girl on the phone was understanding and is suppose to issue a credit. She had also stated that they sent me an email and regular mail but I never received anything.

I just can't believe that this practice is being allowed on line. I will NEVER use 800 Flowers again...

I have absolutely nothing good to say about 1800Flowers at this point in time. I will be going back to ordering flowers from ProFlowers, like I have in the past.

My first issue was with their website. The December Bouquet was advertised to have free shipping. When I went to make my purchase via their website, it would not deduct the shipping cost. When I spoke with the first agent, she told me that it was a Cyber Monday deal which had expired, and the website hadn't been updated yet, and she refused to honor the free shipping. When I spoke with the second agent the next day, he immediately (without even knowing which bouquet I was interested in) told me I must have picked a bouquet that didn't qualify for free shipping. Once I told him to go look at the website, he removed the shipping charges and I placed my order over the phone with him. However, I later found out that he MISSPELLED my email address so I never received my original confirmation email despite several requests made over the phone and via email for my original confirmation email.

This misspelling of my email address has caused yet more problems, as the December Bouquet was also advertised to have double points through their Fresh Rewards program. I was told that this problem was fixed, and that my points would show up on my account within 48 hours. This has not happened.

Also, I am unable to TRACK my order via their website. Whether I enter my email address/password or tracking number/zip code, it says: "No orders found. It may take up to 30 minutes after placing an order to track your order(s)."

So I have absolutely NO idea if these flowers are going to arrive on time or WHERE they are supposed to go because I can't track the order and I can't verify the information entered by the agent who all ready made at least one critical typo on my order.

This has been a HORRIBLE experience. I can only pray that my Grandmother's flowers arrive on time for her Birthday at this point.

Later that day I received a Fedex shipping confirmation email... FEDEX??? For local flower delivery??? My worst nightmare was confirmed... the flowers were being shipping from Memphis, TN (I'm in Los Angeles), and of course you can't specify certain delivery times.

The flowers arrived in the late afternoon, after she had left for the day, after having been flown all over the country, delivered by an impersonal Fedex guy in one of those stupid Fedex boxes.

My husband ordered flowers to be delivered for our 30th Anniversay. He called me to see if they arrived, they had not. He called and complained, they called me and said "don't expect a delivery" the driver never showed up to deliver. I said great nice of you to RUIN a special day. They responded with "well we are going to give a full refund".

I had placed a birthday flower arrangement. I received confirmation that the flowers were going to be delivered the next day. The following day I checked the status of the order only to find out that the recipient never received the flowers and that the sender didn't even bother calling her to make sure she was home.

The company states that they deliver between 9-7pm however they stated they attempted to deliver at 4:35pm and that no one was home. The company didn't even bother making a second attempt nor calling the recipient who was home all day. When I called to complain, I had to go through 3 customer service representatives who were very unprofessional.

I finally had it and asked for a supervisor only to be switched to the voicemail of a supervisor by the name of Mr. Pinto. When I called the 4th time, I requested once again for a supervisor. I then spoke with "Gaby" rep ID# 15912, who informed me that she is sorry about what happened however would not be able to do anything but make sure that my mother in-law receives her flowers the next day. The rep tried to make me happy by giving me a $20 credit, I don't know why she assumed I would use their company ever again especially after a lousy service.

The company states that they offer 100% satisfaction guaranteed, however I was left with 0%. Never again. My mother in-law never received her flowers on the day of her birthday and I was not able to get a full refund for services that were never rendered.

On 17 Nov I tried to order flowers first from ProFlowers for my mother's 84th birthday. I was told they COULD deliver the arrangement to Montana that day. Around lunch time I received a phone call from ProFlowers telling me the florist in Helena could not fulfill the order for same day delivery even though the website said they could. I immediately called 1800 Flowers - a company I have had good results from in the past. Knowing there may be an issue with delivering to Helena, MT same day, I used their on-line chat with Danielle. Together we looked through possibilities that showed deliverable later in the day. I chose one and she went to check to MAKE SURE the flowers could be delivered. About 5 minutes later she came back and said, "No problem. They WILL be delivered today."

I did not hear from my mom that night, not sure how to take that. So I called her tonight (11/18) to ask about the flowers - if she had gotten them and how they looked. "Flowers from you? What flowers? I got flowers from just about everyone else, but NOTHING from you!" Needless to say I was devastated. I had NOT been notified by 1800 Flowers that the order could not be processed. I called and was given the same story as the other florist (who had the COURTESY to call and let me know) that the Helena florist could not fulfill the order. I never received a phone call nor e-mail nor any sort of notification of this. Had I not called, I still would have been charged the full price including the same day delivery fee of $14.99. No one, including the Supervisor, could give me any explanation as to why I was not notified.

I wonder how many other orders go undelivered and the consumer is still charged not knowing any different.

I ordered a get well daisy vase with two balloons for my mother's recovery from surgery. I paid for same day delivery service on 11/4/09. No flowers were received. I called on 11/5 and was assured that a new florist was contacted for delivery and flowers were guaranteed for receipt that day. No flowers were again received.

Calling back the third day...I was told the original florist was contacted again and a cancel order instead of a new re-issue order was placed by mistake. Supposedly, the flowers will be delivered today-3 days late and I'm supposed to receive a $50.00 credit on my credit card. I'm not holding my breath.

I'll stick with FTD or local floral shops only. Who knew a daisy bouquet and two balloons were too complicated for someone to handle! Do not use this service. I probably spent about an hour total of my time on the phone and can you put a price on disappointment? I don't think so.

It was my first and last time using 1800 flowers and will not recommend it to anyone, I will be sharing my bad experience with everyone I know, I think it is totally unacceptable and bad service.

I have used this company before and never had any problems. They had a discount special going on at this time and all I recall is answering a question whether I want the discount or not, I said yes. I do not recall EVER saying yes to signing up for any membership anywhere else. I am very careful not to sign up for memberships.

It is now October 31's 2009 and I see that a charge for $38.99 has been withdrawn from my checking account from a TLG LiveWell company. After emailing them, they said I had agreed to their membership in June when I ordered through 1-800-FLOWERS.com and that they were simply billing me for my membership. I told them I never agreed to this and I never received any "membership" benefits, sign on name, information or anything after that date. I see online that many other people have been unknowingly charged by this company and they have faced other lawsuits in the past for their underhanded practices. They use cryptic language to trick the consumer and they wait a certain period of time and then take money from them w/o conscious consent.

They did not verify identification of person signing for product purchased. They also sent it to a place of business that no longer existed at the address I sent to. They also did not want to provide a small credit or rectify their mistake. Never doing business with them again. Any legitimate place of business would want to keep their long time customer wouldnt they?

I called 1800flowers.com they had no idea what happened. What a shoddy business, [their] only job is to place the order and they can't do that. I will never use them again.

I ordered. The flowers that arrived, could not have been worth 30.00. 800 flowers did nothing, refunded nothing. Now, I am less 80.00 dollars.

I ordered flowers for my mother in May of 2009. Four months later I noticed a charge to my debit card (the same I used for the order) for $39.98 from a company called live well. I called them and they said that I had automatically enrolled into their program when I accepted a $15 rebate when I ordered from 1800flowers.com. I never agreed or received a $15 rebate and nevr authorized them to give out my account information to anyone. This is fraud. I had just paid all of my bills and mortgage and this sent me into overdraft. After a lengthy and frustrating phone conversation I did get them to cancel my membership but what about my overdraft fees? I will never deal with this company again. When I called 1800flowers to hear their side of it I was cut off and transferred to livewell directly. Just beware and make sure you know exactly what you are getting from them because it's more than flowers.

fortunately our bank is working with us and assisted us filling out a fraud report. they will block all charges.

I had spinal surgery in April 2009. One of my co-workers kindly sent me a Bonsai tree from 1800flowers as a get well gift. I received it on 5/9/09 which is the day I returned home from 26 days in the hospital. Although it was given the correct care by my husband, it died quickly. We contacted 1800 flowers on 6/11/09 and was told that itI was 2 days past the 30 day cutoff and they could only give me a $20.00 gift card. Disappointed that I wasn't getting full value for the item, I agreed to the $20.00.

On 6/29/09 when I had not received the $20.00, I called and spoke to Frances. She said that they would re-issue the $20.00 gift card to me and it was ok if I got the two of them; that is; the original plus the reissue for a total of $40.00 in credits. I felt better about this because the $40.00 was closer to the original price of the tree.

Still I had not received either credit, I called on 7/9/09 and asked for a supervisor. I was on hold for 30 minutes before I hung up. I called again on 7/23/09 and spoke to Tammy who transferred me to Vivian who said I would get both cards within 2 weeks. I called agin on 8/11/09 and spoke to Beth and Pat who told me that they would give this information to E. Laverne and Laverne would call me within 2 days.

On 8/21/09 I left Evanne a voice mail message. Again on 8/22/09 I left Evanne a voice mail message. Evanne did call and unfortunately I was at physical therapy and she left a message on our answering machine but with no information as to the resolution of my problem. On 8/28/09 I returned her call to asking her to send the $40.00 to my email account.

Today 9/1/09 I left her another message just asking her to give me some credit number for $40.00 and to send it to me via my email so we did not have to talk again. As you can see I have been very patient and now it is a matter of principal that they should treat someone like this when my friend paid good money for my gift. Their quality guarantee states "we are committed to providing the highest standards of quality and service." I think this is the worst kind of service. I received a kind gift from a friend who spent good money on me and they should expect that I was treated well.

I have called the 1800 number, asked to speak to managers several times. Asked for a new team to process orders and now we are being harassed for payment in the amount of $41.29 with out supporting documentation. I have been dealing with several members of the business partbership for the last year and due to poor customer service, my company no longer uses 1800 flowers. I have recently had to ask that due to an employees unprofessionalism I wanted a supervisor to contact me. This has yet to happen. We have been cooperative and paid all invoices once delivery had been made and verified. Which sometimes took up to two months.

In addition I sent all coded copies of the invoices. Which we have gone over and together came up with the 3 missing payments for invoices. Which have already been submittd for payment. And now I'm being told that we owe more without any supporting documentation. We are not opting not to pay something that is straight forward. We are just asking for back-up for the outstanding amount. I also do not appreciate being told If you had provided invoice numbers and amounts deducted for whatever reason with your payment we would not be dealing with this issue. I have taken enough time out of my work day today and previously to do their job and at this point it is once again very obvious why our company no longer does business with yours.

I have been insulted today, and over the last year spent more time disputing orders than making them. I asked that we be invoiced for the remaining $41.29 when supporting documents caan be found. We have paid all other amounts once I have had proper back-up. I have back-up emails for all complaints and have all invoices with notes as far as non-deliveries and payments go.

I ordered flowers Monday mornthing July 6, 2009 because they said they could deliver that day. The order went through, my credit card was charged, and I recieved a confirmation. The most important thing to me was that she recieved flowers that day, it was not an issue of price. That evening I recieved an e-mail stating their florist was 35 miles away and would not be able to get there today but could deliver tomorrow morning and would offer me a discount. I replied back that only if they could get there in the morning. I assumed that going to someone else would not get it to her any earlier.

I never heard back so I e-mailed them again Tuesday late morning. I recieved a reply that evening stating that they could arrange deliver today if I wanted or they could cancel the order. I replied that I did want it delivered but only if it was today and I needed a confirmation. I never heard back from them. So Wednesday morning the 8th I e-mailed canceling the order. What a disaster. What terrible service. It made me look really bad. I did my part and paid them, I just wanted flowers delivered as promised. I will never use 1800Flowers again, and will tell everyone that will listen why they shouldn't either.

Order of Flowers precipitated fraudulent charge to my debit card for TLG Live Well. financial problems with debit account over draft in addition to fraudulent unapproved charge

permission. I am highly disappointed in company and will not use [this] company again. I will also warn anyone I know about the deceptive, fraudulent, costly treatment I received.

The only reason I am writing is because when I
called, I spoke to a very well trained Customer Representative Daryl, Operator number 4132, who conferred with his Supervisor B. Pinto. These two gentlemen took ownership of the problem and acknowledged my feelings professionally.

However, that does not rectify the fees I was charged. I hope this email will encourage [them] to look into this type of deceptive sales during these rough economical times. I am still out of $330.00 and will never trust 1 800 Flowers again.

On May 23 I ordered flowers for a May 25 funeral. I was told that the order was accepted and received a confirmation number. I followed up the next day and again confirmed the delivery. Upon arriving at the wake I realized that the flowers did not arrive and contacted 1800 flowers. I was told that they could not reach the florist. They had no idea as to what happened and refused to give me the contact information for the florist. I was contacted on Tues and offered an arrangement for Wed with a 20 percent discount. This would be two days after my grandmother was buried.

I am extremely disappointed with the service I received from 1800 flowers. I placed the order online for a visitation/funeral that took place on May 26th. The flowers were not there when we arrived for the visitation and I had to leave the funeral home to place a call to find out what the problem was. I was told they were on the way. They arrived only 15 or 20 minutes before the start of the actual service.

I have called three times and been placed on hold for up to 25 minutes and also cut off. I have been understanding and friendly to staff but they have been uncooperative and rude and have basically told me it is my responsibility to call them to verify that my flowers will arrive when I need them. Isnt that the job of the flower delivery company? They had my email address and cell phone number, if they could not fulfill my order on time than I should have been notified. I could have picked them up myself to spare me the embarrassment of having a late arriving arrangement. I was also given the excuse that it was memorial day weekend well, all the other flowers managed to make it there.

It took one week of both me and my mom contacting them to get this straightened out. I was told, in my final conversation with a customer service supervisor, that my order had been deleted and they could not validate my complaint however by sending my e-mail confirmation and my order number multiple times, they were able to correct it.

Received boxed tulips, totally dehydrated. nursed for 2 days, perked up a little and on the 3rd day the leaves were falling off. called customer service and they gave me 2 options, either have them replaced or credit my daughters account (she sent them to me for mother's day). Not wanting my daughter to know, I opeted fro the replacement. I called on 5/11 and they promissed to redeliver at the latest on 5/14/09. They never redeliverd. So I called back on 5/16 demanding a credit now. Well now they have company policies... and they said they needed my daughter to contact them. Well I guess am going to have to tell my daugahte waht happened and make sure she NEVER USES 1800FLOWER AGAIN!!!

Oh, the nightmare I have had with this company!!! I placed an online order on 4/7 for 4 recipients for Mother's Day. A couple days later, I learned that one of the recipients would not be home on the day I chose for delivery, and another one already had some of the flowers that I chose. So I canceled the entire order (one by one for all 4 recipients using the cancel link included in my emailed order confirmations), and I placed a brand new order on 4/14 to the same 4 recipients with a few changes. A couple days later I received a voicemail from Beverly @ customer service stating that I had duplicate orders in the system, and asking if this was correct. So I immediately called them back and spoke with someone else @ cust service and explained that the original order was canceled and that the 2nd order was to take its place.

I was assured that the issue was resolved and I would be receiving a refund for the original order. Then on the date of the first scheduled delivery to my mother, lo and behold, I received 2 shipment confirmations, followed by 2 delivery confirmations in my email box. I found all of my original email cancellations and forwarded them to cust service individually along with the question - Why is this happening?? I received 5 different answers from 5 different reps - which ranged from "It seems you want to cancel an order. If this is correct, please call customer service" to "We apologize but the order has already shipped so we are unable to cancel it" to "We show no record of cancellation so we are unable to assist you".

Since I was not able to be with my mom on Mothers Day, I orered flowers on 5/8/09. I was guaranteed delievey on 5/9 ot 5/10. However as of 7:00pm on 5/10, they were never received. I called on 5/11 and was promised delivery on 5/12 by 7:00 pm. After spending the entire day in the house waiting for the delivery the flowers never arrived on 5/12! I called Customer Service and was on hold for 20 mins then was asked if I wanted to schedule a 3r delivery ( are you kidding me???) Now here I am no flowers for mom and I have to wait 7-10 days for my account to be credited. Never again will I use this company.

i ordered flowers for mother's day on saturday. It took me over an hour to actualy order the flowers, i tried on line but was rerouted after i entered my credt card no Then i called and set up a delivery and agn after I gave my information was redirected to a new customer service operator I then ordered the flowers and was assured the flower would be recieved Monday at the latest. No Flowers...I called and after being hung up on 4 times I finally spoke to a woman who said I would be credited and the flowers would be delivered on Tuesday. When Wednesday came and still no flowers I called again, after waiting for 25 minutes to get through I was told that the ordr had been cancelled and they didn't even have a florist to deliver in the area(isn't that why they get thezip code first).

In reviewing debits to my account today, I noticed a $38.99 charge to something called TLG*LIVEWELL. Having no recollection of signing up for this, I called the 1-800-793-2318 number, chose option #2 and spoke to "Bill." Bill indicated that when ordering from 1800flowers on 3/23/09, I clicked on "Earn $15 Cash Back" and thus 'signed up' for LiveWell.

I ordered flowers for my 2 sisters on 3/23 to celebrate a family event. I recall clicking on this box to earn $15 back, but the process was so lengthy and ridiculous I closed it down and did not finish. Apparently that doesn't matter - 1800flowers shares your credit card information with this company, and LIVEWELL bills you directly for a quarterly membership.

"Bill" assured me that I will receive my $38.99 back, within 7 business days, and my financial institution will be notified within 48 hrs.

We'll see.

I've been a faithful customer of 1800flowers for years without any problems. I think that's about to change.

On May 6, 2009 I ordered the Fields of Europe arrangement for my aunt for Mother's Day, which was a gorgeous arrangement of large yellow lilies, yellow roses and daisies in a gathering vase with river rocks and raffia ties (total $62.73). This is the product description from their website: Fields of Europe is a captivating arrangement of fresh lilies, roses, poms and more is a stunning tribute to the style found in flower markets across Europe. Gorgeous gathering of lilies, roses, daisy poms, button poms, waxflower and salal. Artistically designed by our select florists in a clear glass gathering vase featuring river rocks and tied with raffia; An unforgettable gift that will lift their spirits with a continental touch!...Newly redesigned with a new flower recipe, a gathering vase, river rocks and raffia, its modern sensibility is appropriate for any special occasion!

Instead of the Fields of Europe arrangement, my aunt received a plain glass vase (no rocks or raffia) with pink carnations, a couple peach roses, astromelia, and hideous huge purple spider mums. I sent a complaint to customer service and even attached a photo of the flowers that my aunt received as well as a photo from their website. I then received a response from customer service saying that occasionally, if we are out of a particular item, i.e. a specific flower, basket or vase, we may substitute a similar item of equal or greater value to ensure your gift arrives on time.

What a joke. Talk about fraud! The arrangement that was delivered had absolutely no resemblance to the arrangement that I ordered. It looked like they just stuck whatever leftover flowers they had on hand into a [bad] vase. A $10 bouquet at the grocery store would have been much nicer.

Customer service then offered me a $20 credit toward my next purchase. As if I would ever order from 1-800-FLOWERS again! I notified American Express and they are investigating. Hopefully they will find in my favor and not pay the crooks. $62.73 paid for a horrible flower arrangement worth about $8.

I ordered 2 bouqets from 1800flowers.com for Mother's Day. They were set to arrive on 5/9 or 5/10. Both orders were to the same address, my mother and grandmother. The flowers for my mother arrived on Sunday. It is now Tuesday 5/12, and my grandmother still does not have her bouquet.

The customer service line has repeatedly hung up on me, stating that there was a "high volume" of calls and disconnected. I have sent an email via the customer form online and have heard nothing back.

I finally get through to a CSR today (Tuesday 5/12) and not only does she barely speak English, but she says they were in fact delivered and signed for! I also received two emails conforming that both bouquets were delivered on Saturday, which is false on both counts, since my mother's arrived Sunday and the second has yet to be received.

On May 7, 2009 I placed an order with 1800 flowers to deliver flowers for mothers day. I paid $13.00 in addition to the cost of the flowers so they would be delivered on May 9, 2009. The flowers were not delivered on May 9. I did not receive a call or e mail notifying me of any back-up, so I placed a call to customer service. They told me the flowers would be delivered on May 10, 2009.

On May 10 I called at approximately 12pm mountain time to verify the flowers were en route. I spoke with an agent who confirmed they would be delivered before the end of the day, 7pm eastern time. At 6pm eastern time the flowers still had not been delivered and I called the customer service number again, this time I asked to speak with a manager. THe manager assured me flowers would be delivered by 7pm eastern time and that I would receive a $20 credit voucher. The flowers were never delivered on May 10. I called my credit card company on the evening of May 10, 2009 to process a stop payment towards the 1800 flowers purchase.

On May 11 I received a call from Adrian at the Flower Connection in St Pete Florida who told me they had the wrong address, and they were busy so they couldn't deliver the flowers on mother's day. I told him I had already cancelled the order, but thanks for calling anyways. He proceeded to say they were sorry and he and his mother would send the flowers for no charge and upgrade them. I made it clear I was not paying for any flowers, and he said he understood. I took down his information to keep in mind for future use because they seemed accommodating.

On May 12, I received an e mail from 1800 flowers confirming delivery was made on May 9, 2009. I called customer service again, and they had no record that I called on May 9 or 10th nor that I spoke with a supervisor. I conferenced the local florist at the flower connection, and the owner Reyna said they would never deliver an order free, they made the drop on May 9 and that I shouldn't go through a 3rd party like 1800 flowers anymore. I proceeded to explain to Reyna that Adrian assured me the flowers would be delivered no charge, and she said he had no authority to say that. Adrian was her son and I asked if her son lied to me and she said [expletive] and hung up the phone.

Meanwhile, customer service still had me on hold and when the rep Axel returned, employee id 9255 he asked to conference the local florist. I told him I wasn't interested in that conversation again, but that I could get the recipient on the phone to verify the flowers weren't delivered. After talking with the recipient who confirmed no delivery was made, Axel claimed he would grant me a full refund for the order. I have still not received that refund.

I've only placed 2 orders, online, with 1800Flowers and both were utterly maddening and a complete disappointment. The first order I placed was for my mother-in-law's birthday. I ordered her a flower arrangement on 3/28/09 that was to be delivered that same day. I checked my online status at 7:30pm her time (central) and found that her order had not been delivered. I called my mother-in-law to confirm they had indeed not been delivered. I then called to speak with a csr and the man I spoke with, at first, said that they had not been ordered in time for same day delivery. I then asked why I was able to select same day delivery for that order if same day delivery was no longer available for her time zone. He then put me on hold, for about 2min, and came back to tell me that I was correct and that they should have been delivered the same day. He could not tell me why they had not been delivered, as there were no notes on my order from the florists about any problems, and he couldn't get a hold of the florists to discuss the problem with my order. He offered me a 20% refund on the order, which I accepted, and told me that they would be delivered the next day. I called back the next day, after 7pm central time, when I discovered that yet again the flowers were not delivered. The woman csr told me that she did not know the reason, as there were no notes from the florists to explain delay, and that she was unable to get a hold of the florist to find out why my order, yet again, was not delivered. I then asked if my 20% discount would be honored and refunded to my account, to which she replied that it was actually a discount towards my next purchase. I told her that was unacceptable, considering that the 20% off would help cover the extra shipping I had originally paid to have this arrangement delivered same day. Since they were not delivered when they should have been, a refund was in order. She agreed and had it refunded properly and received a week later. On 3/30 I called at around 3 my time to confirm beforehand that the flowers, for certain, would be delivered that day, otherwise I was going to cancel the order. The csr man said that indeed they would be delivered that day and that there now, magically, was a note from the florist explaining why they were not originally delivered on 3/28. The florist said they had tried to deliver but there was no answer at the residence (which is a one bedroom apartment on the ground floor). I then said that was completely untrue, as my mother-in-law is housebound with 24 hour nursing care for a terminal illness. Someone was always available to answer the door at her residence. I said I didn't appreciate being lied to, especially with what was probably the most typical of all responses as to why an order was not delivered in the first place, a customer's lack of response at the door. So in turn, the customer's fault. He then apologized and again reassured me that the order would be delivered that day. Finally, on 3/30 at 7:30pm central time, the arrangement was delivered...3 days later and past delivery time to boot. I should have learned my lesson with this order, but I decided to give 1800Flowers one more chance, and I placed another order.

I placed an order on 5/7/09 for an arrangement for my mother...for mother's day. I ordered "May's Blooming Plant, Lavender" to be delivered on 5/9. I was elated to find that this time, the order was delivered on the date it was scheduled. My family and I went to attend mother's day dinner at my parent's house the next evening. I saw the plant as soon as I walked in the door...and to my horror, I found it was not what I had ordered. It was a completely different plant. What was delivered was in the correct pot, but the flowers were Anthuriums, not Lavender. The amusing part was that the care instructions included with the plant were for a Lavender plant...which this was clearly not. I immediately called customer service and proceeded to wait on hold for over 60min. When I finally did get through, I explained that the flowers I had received were not at all what I ordered. She seemed to have a difficult time understanding that even though the order was delivered, it was incorrect. The pot it was in was what was pictured, but the plant was not what I ordered. When she finally did catch on, she apologized and said that she will place a reorder for the correct plant to be delivered either on 5/11 or 5/12. I just said ok, as I was also having a hard time understanding her and wanted to get back to the mother's day festivities after being on the phone with them for 70min, and decided to wait and see if the order would be delivered the next day. On 5/11, no delivery. I decided to call this morning on 5/12, at midnight eastern time, to ask if I could expect the order to be delivered today and that my patience had run out. The csr man told me to hold for 1-2min while he confirmed that the reorder had been placed and whether or not I could expect the delivery for later today. I then waited on hold for approximately 10min only to find that they would not be delivered today. He said they had been out of the "May's Blooming Plant, Lavender" and that he could have it delivered on 5/13. I then said I wanted to cancel this order and I wanted a full refund. I said I did not want to play the "wait and see" game again and that I was completely through. He then put me on hold again, for 5min, to get approval from his supervisor for a full refund. When he returned he had gotten the approval and said I should expect my refund in 3-4 business days. If I do not see it in that time, I will call only once for an explanation, and then I will have my bank charge back the amount.

These 2 terrible experiences are all I am ever going to have with this company. I do hold myself partially responsible for the second order, seeing as how I should have learned my lesson the first time. However, I am never going to order from them again. They managed to ruin a gift for my mother-in-law's birthday and also ruined a gift to my mom for mother's day. Shame on you 1800Flowers for not caring enough about your customers, and shame on me for making the same mistake, twice.

I order flowers for Mothers Day on the 5-8-09, with a delivery date of 05-09-09. As of 05-11-09 they still have not been deliver. I have called the company for the last two days and was on hold one of those days for over an hour. From 2100hrs to 2200hrs on a night prior to my work day, which I get up at 0500am in the morning. On the day of the 05-11-09 their phone system was down for better part of the day when I finally was able to talk to a repersentive Sandra unknown location in the USA. She advise me that the flower shop that was to deliver the Mothers Day gift was not able to be reached and that she will keep the request open and call me back within an hour.

After 3 hrs of waiting for her call with no response,I inturn call the call center back and had Rosie from Central America on the line and she advised me that there was still no contact with the florist and that she could offer me the funds back or have another shop deliver them. I informed the representive that I would like the funds return and the flower shop deliver the order out of good faith. I then ask to speak to a Supervisor, she put me on hold for 5 min and give me a 866-257-7779 number to call Julie Kaufman the director of Customer Svs. to resolve this issue.

Now keep in mind I have made multi calls tracking this order not including another order that was not deliver either, but was promised to be there by Wednesday the 13th due to thier error not getting the order to FEDEX/UPS. When ask if the new number was toll free I was advised that it was not, since I dont have long distance on my phone this will incur a cost to me and my time I have to sit on the phone. Also keep in mind this order is a simple order a Potted Flower. The order number is 75866469. I believe that this company is not doing the public or their customer right.

I placed an order on 5/5/09 for delivery of a flower basket by 5/8/09 (In time for Mothers Day). I received a confirmation that my order would be delivered by 5/8/09. On 5/9/09 I received an e-mail confirmation that my order was just shipping and would be delivered by 5/8/09. It just shipped, obviously it was not going to make it there as promised. I contacted the company by e-mail and advised them I would never order through them again as this was the 2nd time this happened with this same company. They sent me a "credit of $20.00" for future use

My Mom received the gift basket today 5/11. The box was damaged, the basked overturned and dirt all over the place. It was supposed to be the daffodil garden. The tips are broken on the plants that have started sprouting. Not only was her Mother's day gift late, it is totally defective. But hey, I have my $20.00 credit for future purchase! so much for their 100% satisfaction guarantee.

I had ordered flowers for my mother to be delivered on mother's day. The order was successfully submitted to the web form and I received an email confirmation from 1800-flowers indicating that the flowers would be delivered.

The flowers were not delivered on Mother's day as they promised. I called the number to check the status of my order and I was greeted with a customer service representative who was not incompetent. After saying hello to me he asked me to hang on so he could finish up with his last customer. Then I had to recite my order number to him three times before he was able to understand it.

He was able to look up the order and claimed that my credit card was declined. I explained that I got no such notice and that my card shouldn't have been declined and that my mother's day was ruined. He said he could try the order again, but I said that unless he could deliver them yesterday that I wasn't interested. At this point his cell phone rang and he asked me if I could hold so he coult take it. Next he offered me a $20 gift card which I accepted. He then said he was deleting the order. Next he said the computer would not let him send me a $20 gift card.

I then called my credit card company who confirmed that my card shouldn't have been declined and that 1800flowers did not attempt to collect payment. At this point I tried to call back via the order status line but was hung up on each time I pressed the number for taking to a representative. I tried perhaps 4 times.

Finally I click on the order line to talk with a representative. The first rep I talked to said she'd transfer me to the order status line and I was again hung up on.

Next I called the order line and asked for a supervisor. Again I was transfered and hung up on.

Finally I called back again and got a rep who again looked up the record and said that my credit card was declined. After I challenged that he transfered me to the billing department and gave me their number.

I was finally able to speak with a rep who apologized but was not able to explain why 1800 flowers thought my card was denied but my credit card company did not. Once I pointed out the information in this site he candidly admitted that 1800flowers did mess up a number of other cases which I took as a round about admission of guilt. He then told me he would transfer me to the recon department and gave me their number which happened to be his number.

Clearly 1800flowers does not deliver on their promise that "your satisfaction is guaranteed". Their reps seem to be trained to lie when it is convenient.

On May 8th at 9:15am pst (11:15am cst) 1800flowers confirmed my order for same day delivery (additional change) to my recipient in Mississippi. Friday night at 7:30 pst (9:30 cst) I checked my 1800flowers account to track my order and it had not been delivered. I immediately called the only number available 1800flowers, the customer service representative said that they had been busy and were unable to deliver my order but they would credit 50% of my order and would deliver Saturday morning May 9th.

I had to change the delivery location to her home address since I originally requested they be delivered to work so co-workers could see. I asked the representative why my recipient was not contacted on the telephone number provided on the order form, which states
RECIPIENT TELEPHONE NUMBER

If we encounter any issues getting your gift to your recipient (for example, if they're not home at the time of delivery), we'll call them want to let them know we're doing everything we can to get them your gift.

The representative said he could not answer the question and stated the order would be delivered Saturday morning.

On May 9th at 6:30pm pst (8:30pm cst) I called my sister to check if my mother had received the delivery and discovered they still had not delivered or contacted my recipient to inform her that they had a delivery intended for her. I attempted to call 1800flowers for 4 hours, if I selected option (1) to track an order placed via 1800flowers.com I received a recording stating: Due to the high volume of orders for Mothers Day they were unable to accept my call and disconnected. If I selected option (2) sympathy flowers ordered I was put on hold for 45 minutes and then disconnected.

When I finally got home and could access my account online I found a delivery confirmation notification that had been sent at 2:41pm pst (4:41pm cst). I immediately called again and spoke with a manager named Vernon. I informed Vernon that the order was not delivered to my recipient, Vernon said they had confirmation from the local florist that the order had been delivered and signed for. I asked to have a copy of the signature faxed or emailed to me immediately and was told that he could not provide that as his system did not have that capability and only the Central Office in New York could provide that to me. I asked for the number to the New York office and was told they did not have a direct number that could be reached from an outside line they could only transfer my internally and the department was closed until Sunday morning May 10th 8am.

So I asked for the name of the representative that would call me at 8 am to provide the proof of delivery. Vernon said he did not know who would be available and he would be off at that time and recommended I called back.

On May 10th I called promptly at 8:00am pst only to receive the same recordings if I selected option (1) to track an order placed via 1800flowers.com I received a recording stating: Due to the high volume of orders for Mothers Day they were unable to accept my call and disconnected. If I selected option (2) sympathy flowers ordered I was put on hold so I selected the option to place an order and got a representative named Edward with in five minutes. I immediately asked to speak to a manager and was transferred to Amanda who said she was unable to assist me and needed to transfer me to a customer service manager, she was only sales. I was transferred to a manager named Diana who said that the florist was closed and had to wait until Monday when the florist had the opportunity to respond. She said that someone would be calling me Monday to provide the proof of delivery requested by mid afternoon.

On May 11th I waited until 12:00 noon and once again called, this time I received Cheryl who stated that the managers on shift Suzanne, Gretchen and Jennifer were all unavailable in a meeting. Cheryl looked at my account and said that the delivery had been cancelled by the florist and the delivery confirmation previously sent was sent in error. Cheryl said that a representative named James attempted to contact me Sunday May 10th at 2102 and she could either attempt another florist or provide me a gift certificate. I said first 2102 is 9:02 pm that is ridiculous to attempt contact at 9:00 at night and never again, secondly I have voicemail on all numbers provided and caller id there were no missed calls and no messages. She said she believed they did attempt to contact me and I was unavailable, I requested a manager call me as soon as possible; this was completely unacceptable and fraudulent. It is now 3:20pm pst and have received no contact from any 1800flowers representative via email or phone.

I placed a flower order on 5/5/09, with 1800Flowers for my daughter's boyfriend to be delivered to her home on 5/9/09. This is for Mother's Day but as of today, Monday, May 11, 2009, @ 4:17 they still have not been delivered. On the delivery date (Saturday morning) I spent hours upon-hours calling customer service and waiting for somebody to pick up the phone to make sure the order was scheduled for delivery and was assured that they would be. I was also told that deliver time was from 9:00 a.m. to 8:00 p.m. Needless to sayno flowers were delivered.

I called back again Sunday (Mothers Day) and this time was told that somehow the order was never placed and that they would deliver an upgraded order to the recipient on Monday morning to her job. The lady apologized and took the new delivery address information and once again assured us that the flowers would be delivered. Guess what, it's now 4:30 and she still have no flowers.

Once again I called customer service and waited for 20 minutes or more before this time I was told that they have until 5:00 p.m. to deliver the order. I explained to them that my daughter's office would be closing at 4:00 p.m.; I was placed on hold for about 15 minutes & told that the drive was in route to make the delivery before 4:00 p.m. The essence of Mother's day has been totally ruined. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN.

Sorry doesn't cut it in my books! My mother had to even rearrange the flowers to make them look nice! To me it seems like false advertising, especially if I'm paying $55 for the arrangement and delivery and not getting what I paid for. The flowers my mom got are not what I ordered. I have dealt with this company for years and have never had a problem. Nevertheless, I will never use their services again. I have tried calling-but of course you can't get anywhere with that because they never pick up the phone.

I placed two Mother's Day orders to be delivered on Friday 5/8. My mother received hers on schedule, but they neglected to include my personalized card to let her know who it was from. My wife was supposed to receive her order at work on Friday, no later than 6pm. I received calls on Friday and Saturday saying they would be delivered to our home instead over the weekend because they could not make it to her job on time. It is now Monday, and she never received her order. I will never order from this company again.

Count me as another dissatisfied customer of 1800flowers.com. Ordered flowers almost a week before Mothers day, WAS promised delivery by Friday, flowers still were NOT delivered by Sunday evening. Cuctomer service is a joke!

I placed an order on Tuesday, May 5th for Mothers day flowers which were to be delivered BY Friday, May 8th. Flowers arrived Monday moring, May 11th! People need to know abouth the ineptness of this company! Cost me $65 and embarresment

I ordered flowers for Mother's Day 5/6 to arrive on 5/8, sent by me in the Boston area to my mother in the Des Moines, Iowa area. My mother did not receive them at all. The phone system directs you to the website because they are receiving too many calls and cannot handle them. This happened last night 5/10/09 and this morning 5/11/09. I checked status by web site, which shows UPS picking up but not delivering yet. I called the supposed customer service number and after a while, the phone disconnects (this happened twice last night and once this morning). I want my money back.

The price is not so much the issue, as is the fact that my mother was hospitalized Friday, unbeknownst to me, and the flowers could have been picked up by a friend and brought to her in the hospital. She is elderly and sick.

Ordered flowers for mothers day May 8th, had a comfirmation that they would be delievered that same day. Of course, no flowers, no phone call and a ruined mothers day. I have been trying to call for hours, cannot get an answer from anyone. Looks like I am out 50 dollars and my mother thinks my family forgot her!

On friday may 8th, I went online and ordered flowers thu 1-800-flowers. I was promised a delevery before 7pm that night. I called 1-800-flowers about 9am to ask if they can deliever before 5pm because she would be out of work. They told me yes. Came 5pm and no flowers, I called again and changed the address to her home. The flowers still did not get there on Friday. I called at 7:30p and spoke with a manager, she explained how busy and ect. Jennifer was her name and assured me that she would call 1st thing in the am and have them delevered. I had voiced my concern about haveing them not be deleverd again. Jennifer told me if they couldn't be delivered she would contact any surrounding florist and have them shipped with no extra charge. I trusted her and was hopefull.

On starurday May 9th I got a call at 8am asking if i still wanted these flowers delivered. I said yes, we have descused this last night. Well needless to say no flowers came at all. That night i was furious. I called another manager James. He was extremely rude to me and making it seem my fault. I cancelled the order and asked him to email Jennifer and wanted to speak with her when she came back to work. James said he would do that.

On sunday the flowers came, but i have already cancelled the order and went to the store Sunday am and bought flowers to give my mother for her birthday. Needless to say the flowers they sent looks [bad] and couldn't believe how much they cost for what i got. I am very disafied with this company. I have never had this bad of service with anyone before, and let me say every time i had to call i sat on the phone 45 min or more. I have learned a very good lesson.

We place an order for Mother's Day. Even from the email, they said they confirmed the order, but they never deliver the flower to our mom. We live in the State and can go back to Canada to visit her during this holiday. It defeats the whole purpose of sending flowers to her on that day. Even they said "Satisfaction Guaranteed" but they don't do what they said. We're very disappointed with this business.

I placed an order for 3 flowers arrangements to be delivered the same day which was on friday 5-8-09. This company before they even take your order they ask for your credit card information. My orders were to go to Florida, New Jersey and the Bronx. The flowers for Florida were delivered the same day. The flowers for New Jersey were delivered the next day saturday, and the flowers for the bronx, well it is monday 5/11/09 and the flowers still have not been delivered. These flowers arrangments were suppose to be mothers day gifts go figure. I will never never deal or recommend 1-800 flowers to anyone. This company is very quick to take your money but is not quick to deliver. They are very rude, slow,incompitent and unprofessional.

The flowers for New Jersey were delivered the next day saturday, and the flowers for the bronx, well it is monday 5/11/09 and the flowers still have not been delivered. These flowers arrangments were suppose to be mothers day gifts go figure. I will never never deal or recommend 1-800 flowers to anyone. This company is very quick to take your money but is not quick to deliver. They are very rude, slow, incompitent and unprofessional.

This resulted in my mother in law not recieving her mothers day gift from her grandchildren. That was very embarissing considering all of the other children had a gift for her and not my children.

I ordered a flowers on 5/6/09 to be delivered 5/7/09. This is for Mother's Day but it was never been delivered, i spent hours of hours calling customer service and waiting for somebody to pick up the phone. Finally i spoke with them and requested to speak to the supervisor because i want my money back and told them to deliver the flowers free of charge. They ruined the essence of Mother's day. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN....

Placed an order for flowers and chocolate to be delivered to my mother on 5/9/2009. The flowers were never delivered. I called customer service and he stated that he didn't know what happened and can't get in contact with the vendor. Thanks alot 1800flowers. I'll never order from them again!

1-800-FLOWERS is a false advertiser in that thy took my order, confirmed by order, took my money and 6 days later failed to deliver my order in time for Mother's Day. I placed a order with 1-800-FLOWERS one week in advance of Mother's Day. The order was placed on their web site and the recipient's address was confirmed with a delivery date of Friday 5/7/09 (2 days prior to Mother's Day. My mother resides in a small town in the state of Washington and due to the limitation of florists I felt assured that the flowers would be delivered due to 1-800-FLOWERS confirmation of her address. They immediately charged my credit card.

4 days later they called to advise that the delivery could not be made as they didn't have a florist in the area. I requested to speak to the reps supervisor and he put me thru to a senior rep. After much discussion regarding the situation, the agent called a florist 65 miles from the recipients location and confirmed that the delivery could be done at an added expense which he agreed the company would pay. As of Friday evening I was under the impression that 1-800-FLOWERS would be delivering the Mother's Day flower arrangement on Saturday. At 8:30 am on Mother's Day, the local florist called to advise that he never received the confirmation from 1-800-fLOWERS to make the delivery. He wanted to advise me that the Mother's Day arrangement would not be delivered due to 1-800-FLOWERS failure to follow thru with the order. I called 1-800-FLOWERS who called the local florist and then advised me that there was a miscommunication. As a result of the miscommunication the flowers would not be able to be delivered until late Sunday Mother's Day night.

I canceled the order as the point was to have the flower arrangement delivered prior to Mother's Day for my mother to enjoy. I am hightly dissappointed in 1-800-FLOWERS and their failure to delilver a confirmed purchase. They ruined my Mother's Day! I want to make sure that nobody goes thru the same disappointment that I have had to go thru. There is only 1 Mohter's Day each year so please don't let 1-800-FLOWERS ruin it for you too!!!!!!!!!!!!!!

I placed an order for Mothers' Day flowers on Friday, May 8th - the flowers have never arrived and today is Sunday (Mothers' Day) May 10th!

I've been placed on hold today for 30 minutes, having not reached a CSR.

I've gotten no responses from my emails except it was being sent to "Corporate".

I used this company for years, but the last 2 times have been the same experience - delivery was not completed on time - however, this is the worst, since I can't get any assistance from the company.

I hope this helps anyone considering ordering from this company.

My story mirrors all of the other stories I read on this website. 100% guarntee promises for 100% [bad] service. You are better stealing flowers out of your neighbors yard and throwing them in the face of your intended recipient. My first and last online purchase ever! Obviously this is how they conduct buisness on a norm. After two days and hours of calling, my mother's day surprise ruined, I paid $60.00 to be treated rude and lied too! My compensation a $10.00 certificate toward my next purchase. Yeah right I most seriously doubt I will ever use that! DO NOT USE THIS SERVICE!

Product substandard. Delivery incorrect. Hours of my life on hold.

I called today (May 9) only to find out my flowers ARE NOT being delivered and a 100% credit was given. No one called to inform me and my cell is listed. As I am typing this, i have still YET to recvd notification of my flowers. I expressed my dissatisfaction and poor customer service to the rep and told them i would never order flowers from them again.

Their lact of customer service and professionlism caused me a great deal of stress as tomorrow is MOTHERS DAY. Plus I had my boyfriends mom stay home yesterday to get the flowers that NEVER showed. Im so embarrassed!

on 5/7/09 I placed an order to be delivered on 5/8/09 by 7:00pm. At 7:30 I called the call center to find out why I still had not recieved the flowers. I was speaking with a female name Abbey who was very disrespectful, rude, and had no type of empathy to the fact that the flowers needed to be delivered today because my wife has a business trip and would not be available for the rest of the week. There was laughter in the backround and unattentiveness on her behalf.

She was no help to me and gave me no answer as to the staus of the delivery. Her employee number is 66004 and her name is Abbey no last name given.

Waited 2 days for delivery of flowers. Never showed. Promised various refunds from customer representative 1st night if no delivery. Customer service representative 2nd night reneged on some of those refund promises. Told me that night 45 minutes after last hour to be delivered that order was cancelled.

Ordered a pictured product with a teddy bar and candy online to be delivered the same day. Charged tomy credit card almost $70. Product delivered was less quality product and was not the product I ordered. Less value with no bear or candy.

ATTENTION MILITARY FAMILIES! We do not recommend using 1800Flowers.com while deployed. They are double charging for the same arrangement on the same day and on top of it they are billing more than 40% higher than what the email invoice says!!! This is 100% fruad. Also, military wives, they will not let you correct this billing problem if your name is not on the invoice with out receiving the a power of attorney for which they have refused to even give me the fax number of where I should send it to them.

While I caught the fine-print and obviously did not cash the check, I fear some folks may not catch this. This is a startling breach of customer privacy (via charging a credit card saved on their website), as well as fooling people into registering for this third party service, where they probably split the profits with 1800flowers. I will never use this service again given the nature of such shady dealings, and would STRONGLY consider anyone else to avoid this company as they deal with third party solicitors.

On April 8th I placed an order on line for next day delivery. The flowers that were delivered looked absolutely nothing like the picture of the flowers online. Before receiving the flowers, I contacted customer service to inquire on the time of delivery. The customer service rep, who was extremely amicable and very helpful, advised me that delivery time would be between normal business hours since they were being delivered to a business, which to me i thought 9a-5p. so between the delivery time being after normal business hours and the flowers not looking like the picture on the website, i was extremely disappointed.

I then, emailed customer service, as i am again, and L. Leal, who was also great, offered to redeliver the flowers with a note of apology which i thought was a great idea. However, it was great, until no flowers were redelivered. I was extremely embarrassed and disappointed! I was even more disappointed when i contacted customer service again, A gentleman by the name of O.Bonilla responded, apologizing without an explanation and offering a $12 refund. I couldnt help but laugh at such a ridiculous compensation for a second time unsatisfied customer! and then in the email he wrote that i was unsatisfied with the purchase, when i never even received it!

Again, i can not express how embarrassed, disappointed as well as shocked I am. This is an unforgettable experience and I will be sure to let everyone I know as well as work with about my experience with 1800 flowers.

i ordered a specific arrangement of flowers that included white daisies [my aunt's favorite] to be sent. in the photo of the arrangement online, the majority of the flowers were white daisies. the vase should have included lemons in it. the arrangement that arrived was totally yellow flowers, plain vase, and completely unlike what was ordered. i spoke to matthew in customer service who promised to send out the proper flowers and email me that it had been done. of course, that never happened. when i later called, the recording of 1800 flowers customer service said they were too busy to take any calls.

i found the number of their corporate office and spoke with gilda who was rude, but did transfer me the sharon of the priority team. she kept trying to saywell, the flowers can vary, the vase can vary and make excuses, to which i asked then why do you show pictures? why not just say we will send whatever we want, just pay for it? she did not answer the question, but they are supposed to re-send the flowers that i actually ordered. she does not know if they will send the right flowers or the wrong ones again. she also said that no one she could speak with at the florist spoke english so she could not verify what was sent out.

very embarrassing to have sent something that i promised my mother i would send, and have the order be entirely wrong. we could have saved $50, and had my mom pick up a bunch of daisies at the grocery store. i have spent hours trying to get this resolved and feel like i am wasting my time.

I ordered flowers to be delievered april 11..I was told they were delievered at 7:30 that night... They never were...never got a signature..I don't know where they went or if the driver took them...I complained sat night and 1-800 supervisor promised me he wired the Bayridge Brooklyn office and they would be delivered on Sunday....The called called the receipient as he couldn't find the address. He received the directions and never showed up....Flowers still have not been delievered... The Brooklyn office hangs up on you......This is a total disgrace.....

This is the second incident with this company, the first occurred last summer when a company affiliated florist couldn't find the address (a simple street address in Maplewood, NJ) never delivered the flowers, and then called the recipient the next day and insisted they drive to his shop in a very dangerous location to pick up the (by then) half dead flowers. This incident involves an order I placed at the beginning of the week for delivery on Friday, April 10th. I recieved an email saying they had gone out Thursday night, but they were never delivered until 7:37 PM that Friday. The flower arrangement had been sitting in a truck for over 24 hours.

They also lied and claimed they had been delivered by the guaranteed time of 7 PM that evening, when the tracking number clearly states they arrived almost an hour later. Their customer service reps were rude and argumentative, barely spoke English, and this Markey female sent me a dishonest, rude email claiming she would do nothing to compensate for their appalling service.

I was embarrassed by having a wilted arrangement show up at a late hour for elderly people, and I am out over $60 as a result. I will NEVER use this horrible company's services again. They've not only embarrassed me twice, they endangered my young daughter's life by having her drive to this place to pick up flowers, and they disturbed my elderly parents with an inexcusably late delivery. You'd think in these economic times they'd be bending over backwards to keep customers, not go out of their way to drive them away. Never again. I will never use these awful people again.

Company called the recipient of flowers 2 weeks before flowers were to be delivered. Ruined birthday surprise. Failed to offer anything for the mistake. Customer service was very very rude!!!

I am in Iraq and order flowers for my wife Just because I love and miss her being so far away for long periods of time. I also used them for valentines day and on 3/27/09 received a charge for $38.99. so now I have 2 charges for a total of $88.99. I did get the flowers on both occasions on time but at no time did I authorize anything for Live Well.

On 4/7/2009 I ordered a Birthday Flower Cake for a friend. It was to be delivered to her office as she works. On the scheduled delivery date of 4/9/2009 at 1pm I spoke with the recptionist, no flowers had been delivered. I called 1-800 Flowers at approx 2pm. Customer Service called florist, florist said they were on truck and would be delivered in a few minutes. At appro 4pm I called the receptionist, still no flowers.

Call 1-800 flowers Customer Service. On hold while they speak to florist. Florist says that they were delivered but have no cinfirmation (umm, cause YOU DIDN'T DELIVER!!!). So I question about a refund as this is unacceptable, and was told I have to wait until after 7. So I get off the phone with 1-800-Flowers Customer service and call the receptionist to be transferred to my friend, time is now 4:15, so I can wish her a Happy Birthday! Well, the recptionist told me that the florist just called and said that they'd deliver the flowers in 30 minutes but could not speak to my friend as she had left for the day. UNACCEPTABLE. THE FLORIST LIED TO 1-800 FLOWERS CUSTOMER SERVICE. I asked the receptionist to politely refuse the flowers.

So on 4/10/2009 I call to request my refund. I was told by a patricia that I could not receive one as the florist delivered by 5 which is their guarantee for a business address. I explained everything to her that I just wrote above and she told me that they'd credit me 20% of my order. I told her that that is not unacceptable, I am not 100% satified as in part of their logo. She informs me that I didn't tell them a specific time. 1) The website does not ask you to specify a specific time (trust me, I looked). 2) if you look in their own FAQ, you'll see that they don't allow you to specify delivery times.

I'm very, very disappointed and upset.

The flowers cost me $50 and wasted time on the phone.

I ordered flower on 4-8-09 to be delivered on 4-09-09 for my mother's birthday (78 yrs). Late last night she told me that the flowers were not delivered. I was told by customer service that they make deliveries until 7:00 pm.

Today I called 1800flowers customer service and they put me on hold for 10 minutes because they needed to contact the flower shop which they claimed they were not answering the phone. I asked to speak to a supervisor ...so of course they put me on hold for another 10 minutes just to confirm that the flowers were not delivered and that the flower shop assigned to the order failed to communicate if they had any problem with the deliver. Of course they put the blame on the flower shop!!!! the flower shop was not available to give their side of the story!!!

Now, I was told that I have to wait 5 bus days to see a credit in my bank account!!!!!!!

I consider 1800flowers a reputable well known company for years. I consider this the WORST representation of customer service. The supervisor that took my call showed no good customer service skills.
From what I see in this web site consummer affairs 1800flowers is having lots of complaints about their poor quality of customer service.

I'll never do business with this company again.

My 78 yr old mother was emotionally hurt on her birthday and I'm very upset because her birthday was spoiled by the irresponsible action of 1 800 FLOWERS.COM

I was trying to track a delivery of flowers, I was asked to hold and I did for about 12-15 min at which time someone came on the line and inquired Mam and then placed me back on hold. I hung up and called back at which time it sounded as if I got the same person an Estella. I deal with calls everyday working in a procurement center so voices are at times recognizeable. I was once again told I would be placed on hold for about 10 minutes and I told them that was unacceptable and would like to speak with a supervisor at which time I was placed on hold.

I cannot believe that this is acceptable practise from I would have thought from recogniseable company as this. I can see from the emails that it is. I am not one who believe in using the internet to do business but my children do I don't think this incident will change my mind. This transaction was done using hard earned money not a promotion or coupon and the least the company can do is have place a means of handling inquiries that is professional.

Things happen and when there is not even a common means of taking information to do a simple tracking technique then I would advise this particular company not advertise but thy certainly don't need the common consumer. This is a very bad representation of customer service.

I bought flowers and they signed me up for a service called live well. I guess there was a box on the bottom of the form that i didnt uncheck and that signed me up for a 34.99 charge ....

I'm a college student. Saved up to send flowers to my Grandma for her 79th birthday as I would not be able to call as I was up at a whale station. So I sent flowers. My mom found out Grandma did not get her flowers called, and called. Finally, they got to her but after the fact. That just is no good. It was my Grandma's 79th birthday and this is just not right. They said they would send an adjustment to my credit card but never did, instead they sent me $13 in a gift card that had to be used before I even got back from the station.

$13 was not acceptable even as a reimbursement. I'm busy at school so I'm not good tracking things until it affects me like now. I'm hungry go to get food and NO my account is overdrawn. There are 2 charges from TLG LIVWELL 3/14 $11.99 says Feb, and again 3/24 $11.99 says Mar. I saw this in January, didn't know what it was and then just forgot about it. I didn't even come home the whale station until November so I wouldn't know this was happening. I was billed $63.98 for Grandma's flower, then I was billed $11.99 for Aug, Sept, Oct, Nov. Dec, Jan. No wonder. I have emailed and called, put off, will call back, no answer. The same as the others I saw that wrote complaints too.

$63.98 Flowers not Delivered as Promised $95.92 for being charged $11.99 monthly. That's alot of cheeseburgers for a college student. I have sent emails called, and called but they won't stop this. Please see what you can do. About the attorney thing you can email me but I'm in class so calling is out.

I ordered flowers on 02/12/2009. Was billed the same datea nd printed a copy of the order and the recipt and at no time did I authorize either company to join TLG Live Well and was billed 38.99 on 03/27/2009 and since get the runaround from both companies about the whole thing. This should be ilegal. Some people just cant afford this scam and both companies should be punhised, with this economy people have checks boucing becuase of stuff like this.

SINCE THE BILLING OF 38.99 WAS ALSO CHARGED 35.00 FROM MY BANK FOR NSF AND SPENT 32 HOURS ON THE PHONE BEING JUST RANAROUND

We called 1800 flowers.com 2 days ago for flowers for my stepmothers birthday in las vegas. We are ordering them from washington. We called march 29 and asked if they liked there her suprise. My stepmother did not recieve them so at 330pm we called 1800 flowers. I asked them why they didn't deliver. The lady on the phone said the phone no. They used to call us back was out of service on the phone I just called them on. I asked them who called? They didnt know who called. Then I asked who delivered them?

They said they were not at liberty to tell me They ALSo said that they could not. Until tomorrow. I asked for a supervisor. I am very upset as well as my dad at me and I'm still waiting for the the call. Can you help me please? Troy and Kathy Morgana

My husband ordered flowers for Valentines' day from 1800flowers and I now see a charge of 38.99 on my bank statement and after some inquiries I find out the 38.99 charge was not authorized by us and traces back to the flower order and I see other complaints also

I ordered flowers for my wife for valentine's day. Everything went well as far as delivering the flowers to her job place. The amount I paid for is what I expect to come out of my bank account. then 2 months later (03/27/09) there was a pending charge on my account for $38.99 (TLG Livewell). I ask my bank what it was and if they have a phone number I could call. They gave me the number, but they are close on the weekend.

I called 1800flowers to complain and they transfer me to some legal dept. I spoke to a gentleman about it and told him about the $38.99 that their company had charged me & he says that he is sorry and will try to give me the refund by calling the number. He is also telling me that I must've done something else besides ordering flowers like becoming a member and I said no. I told him all I did is order the flowers fill out my information that is it and he said that I must've joined TLG Livewell to be a member. They keep asking you all these questions like they are trying to see if you are lying to them. Whatever happens to Customers are always right?

After my bank or TLG Livewell deduct the money from my bank, I went on negative and was charged of $32.00 for insufficient funds.

Purchased flowers for my wife's birthday through 1800Flowers, and it was delivered. What I didn't know was that they would go into my bank account and take out some membership (38.99) that I didn't know about. This is definitely bank fraud.

Called and complained and the woman said that it would take 7-14 days until the money is back in.

Issue Redux -

One day AFTER I had cancelled the order with 1-800-Flowers.com, I verified with my bank that the charge for the flowers ordered had been reversed. AND...I received word that flowers (though NOT the arrangement that I had ordered) had been delivered and were received. Kudo's to the supervisor that I spoke with for making the effort to deal with a VERY disgruntled client. I chose to place this, in order to state that there ARE SOME people that do care about customer service.

I ordered flowers to be delivered as a birthday gift on 17 March; the order was to have been delivered on 18 March (into Canada). I was led to believe that this could be accomplished without any issues. I received a delivery acknowledgement on 3/19 - however, I was aware at that time that no delivery was made. When I called to inquire, (1st inquiry, 19th) I was told that 'the computers are down'.

(2nd inqury, 19th) I was told that 'the order had been delivered', then I was told that it had not, and would be delivered soon and a certificate for a further purchase would be sent to me. (3rd inquiry, 20th) I was told that the first florist had declined the order, however 'a preferred' florist now had the order, and it would be delivered by 1200 on 21/03. No delivery. 4th call to a supervisor resulted in my being placed on hold for 30 minutes, listening to a Vivaldi tape.

5th call resulted in 10+ minutes on hold, by which time I unloaded on the supervisor on the companies lack of service and poor customer communication practice. I find that 1-800-Flowers CAN NOT deliver as advertized.

I ordered a large basket of tulips in bloom from an online photo. Paid $80. What was delivered was a basket of yellow leaves. No flowers in bloom. No buds near blooming. Definitely not what I paid for.

I ordered flowers for my grandmothers 83rd birthday. I have used 1800flowers in the past to deliver flowers to her in Puerto Rico. I placed my order on the 19th of March, to be delivered on the 20th. I called my grandma the evening of the 20th, she never received flowers so I called 1800flowers to check the status, only to be told they were still searching for a florist, and would contact me. 2 houers later no response I called again, and was told they found a second florist and rest assured the flowers would be delivered.

This morning I went online to check the orer status, still undelivered, so I called again and was told they should have been delivered, let me place you on hold while I call. The woman comes back on the line and tells me maybe there was a mix up because of the time difference,then the next excuse was the language barrier between P.R. and the U.S., then the woman told me Well you know the economy is affecting everyone that could be why there is no florist, but rest assured they would be delivered today.

First of all there is no time difference, secondly language barrier is a lame ass excuse! So I checked my status order just a while ago, around 4:30, still undelivered, so I called once again only to be told this time, they could not deliver them because there was no florist available to do so, and I could receive a full refund within 7- 10 days. This is unacceptable!!!! Why would such a company say they will deliver to an area and then not deliver???

They had 3 phone numbers at which to contact me and I receved no courtesy call..nothing, I then called back to speak to supervisor Scott, and all he could say was Sorry for the inconvenience, a refund should be posted within 72 hours. No offer of a discount for a future purchase (not that I ever would again, but still it's the principle of the matter), nothing.

I followed the instructions on the 1-800-FLOWERS website to order a funeral arrangement for a close friend. The website accepted my order for the arrangement to be delivered the next morning. I recieved a call in the afternoon of the scheduled delivery date to notify me that the arrangement had not been delivered in time for the funeral. The worst part of this is that the representative tried to blame the situation on me for not calling 1-800-FLOWERS directly. Of course, this information was not provided at the time I placed the order. I'll never do business with this company again.

My expression of sympathy to a close friend was never received. I am hurt emotionally as well as financially.

Ordered an arrangement for a birthday gift of tulips and irises. All tulips were dead upon arrival. I complained and they offered to re-deliver and give me 20% off. I informed them I would never be using their services again, and I did not want a re-delivery. they should've asked me prior to scheduling it. They said they would cancel the redelivery. They refunded me 11.34. 20% of the total cost.

So not only did half the flowers arrive DEAD and I was embarassed, they aren't even refunding me enough money for it to matter whatsoever. I realize they are losing money, since the flowers were delivered, but according to the commercials, they're very concerned with customer satisfaction. This doesn't actually appear to be the case.

I was fully embarassed, and basically wasted $50 and a ton of time. I'll never use their services again, and plan to tell everyone I know how poor the customer service and product is.

I ordered flowers for someone in the hospital. 1800Flowers did not get them there in time, The person then was discharged so I had to reroute to the house. I didn't mind waiting an additional day.

They told me I had to wait since they needed to get another florist to deliver the flowers to that address. No problem, the next day the flowers never arrived. I called the next morning and they gave me the same rountine, told me they would make sure and call the florist themself while I waited on the phone (I was on the phone each time a minimum of 20-25 minutes). Still no flowers after verifying and guaranteeing delivery.

I called again and they told me they would offer 20% off my next order. I am never ordering from them again! Still no flowers telling me they will deliver tomorrow. Also, said I could cancel order but it will take and additional 3-4 business days for my money to be refunded. I am going to see if the flowers will be delivered tomorrow. If I would have known this i would have ordered from my usual FTD, Red Envelope or Hallmark.

I am currently deployed in Kuwait and my grandmother passed away. I am not able to go home on emergency leave so I wanted to send a standing spray instead. I went to 1800flowers and order the arrangement on Friday to make it to the Church on Saturday. I placed the order on line and called 1800flowers just to ensure that it would make it to the church prior to the funeral. I was keep on hold for about a hour then someone came back on the line and told me that she had called every florist in that area and that they did not have any flowers.

I could not believe that. I told her there is no way that I order a FLOWER arrangement from 1800 FLOWERS and now you are telling me that you do not have any FLOWERS. I asked when where you going to let me know after you took my money or after I received a call from a family member stating that the arrangement never made it. The website specifically asks for a zip code for delivery and then pulls up the city. If there are no florist with flowers available in that area then the website needs to read that when it pops up, instead of being quick to get your credit card information. That is sad that I am deployed wanting to send flowers to my deceased grandmother funeral from KUWAIT and 1800 FLOWERS does not have any flowers.

My husband placed an order online for $50 and was surprising me with flowers and they did not deliver them on the right date. They also didn't notice it for a week. My husband had to ruin the surprise and tell me about it because he is in Afghanistan and cannot call them. I had to demand that they deliver them on a certain day and they couldn't even do it early and are going to try to do it right before I go to work. They didn't even give us a full refund.

My husband is very upset and it's very emotional for us right now. All he wanted was to make me smile and instead we have nothing but, stress!

I ordered from 1800-flowers to get a thank you bouquet for my boss. I Accidentally ordered the same bouquet twice because when I logged in to check the status the balance read at the top of unpaid so I did the whole rovess again. It was the biggest hassle getting my money back for te double bouquet and i will never order from them again.

Then, i have a mysterious charge on my bank account for $35.99 for a company called live well. I googled their name and consumer complaints comes up associated with 1800-flowers. I call the company, and sure enough, they got my information from 1800-flowers. The girl, Crystal, tries to convince me to keep me membership until finally relenting and cancelling a membership I never signed up for or agreed to. I had to go through my bank statements and see if there were anymore chares from them and make sure those got erased as well. I'm not happy and I will not order from them again.EVER!!!!

I ordered a bouquet called Elegant Wishes for my mother's birthday. The picture on the 1-800-Flowers.com website showed a beautiful arrangement but the flowers that arrived did not look much like the picture. The arrangement as shown online was all white, pink, and red but when it arrived, it was mostly lavendar with some roses. The lillies were bland compaired to what I ordered and I believe there was only 1 open lilly compaired with 4 or 5 in the picture.

I called a local florist and had her look at the online picture and she said that they could not possibly do the arrangement as shown for less that $110 (I paid $84.71 after tax and service charge). I called their complaint line and explained my dissatisfaction and the representative offered to resend the flowers (which I did not trust to be correct beside the fact that my mother's birthday had passed) or credit 20% back to my credit card (I chose that option). That had the effect of diffusing my frustration but I still want people to know what they are going to get from 1-800-Flowers.com when they order from them because that company is not going to represent themselves accurately. The make the disclaimer that certain substitutions may be made based on availability as long as the quality and theme of the bouquet are withheld but what I got was clearly a lower quality bouquet and not what I ordered.

Was advertised a product that I paid for and then did not receive. I paid $84.71.

I called to report that I was incorrectly charged $11.99 for 2 months for something that I had never ordered. She reported that I ordered flowers last July and when I clicked complete order I signed up for an incentive program separate from 1-800 flowers. This program was charging me through them however they were not resposible. I reported that this is unnacceptable.

I placed an order on line for flowers to be sent to my husband who was having surgery (for liver issues). I received an e-mail that the order was placed and would go as directed. The next day I take a look at the web page and notice they changed my original order for a normal set of flowers to 4 Margarita glasses full of flowers at triple the cost (not to mention he is having liver issues and Maybe a Margarita is not the best choice). I call customer service and explain what the problem is. They offer to send him another set of flowers (not the original one's I picked because it wouldn't get there on time) but another set that would be similar and they would cancel the order for the Margarita's. I said OK.

I then find out that for their screw up they wanted to charge me an additional $30 for the upgraded flowers. Are they kidding? They screw up and then think they are going to charge me more money to fix their mess up? Well I guess that is a way to boost revenues. I e-mailed them my original confirmation showing I never ordered 4 Margarita flowers and they screwed up - as well as charged my credit card for the flowers. I told them to go ahead and send the new flowers at the higher cost - I also contacted my credit card company and told them they charged my card for more than I ordered. They are the worst - this is not the first issue I have had with them but it will be the last since I will never use them again.

I ordered flowers from 1-800 Flowers.com to be sent to a friend on her birthday. The order was confirmed through e-mail and I received no other communication until the delivery confirmation which was the day after her birthday. When I questioned why the delivery was late I was told the local florist was waiting on a component for the arrangement. I was also offered a 20% refund (the maximum their system allows), however the issue is not the money it's the fact that they advertise a 100% Satisfaction Guarantee which they DO NOT honor.

First I received an e-mail confirming a delivery on an order I never placed. I immediately called their customer service department. When i tried to explain my problem the person suddenly couldn't hear me and hung up. I called back and the same thing again with a different person. This repeated four times. On the next time i called and asked to place an order. The agent heard just fine and began taking my info. When I changed to a complaint about what was going on she again couldn't hear me and hung up.

used 1800flowers to deliver flowers to my girlfriend on valentines day but flowers never came. Called 1800flowers the next day and was told that the flowers would be sent out shortly withing an hour and was given a 20% discount on my next order. Emailed them and was told the order had been delivered and yet my girlfriend had not received the flowers. Next i found this site and emailed all the recommended emails. still waiting for a reply. 1800FLOWERS [are bad] never using it again.

used 1800flowers to deliver flowers to my girlfriend on valentines day but flowers never came. Called 1800flowers the next day and was told that the flowers would be sent out shortly withing an hour and was given a 20% discount on my next order. Emailed them and was told the order had been delivered and yet my girlfriend had not received the flowers. Next i found this site and emailed all the recommended emails. still waiting for a reply. 1800FLOWERS SUCK never using it again.

I placed an order with 1800Flowers on 2/5/09 with a delivery date of 2/12/09, 1 full week in advance. After speaking with the person whom I scheduled to send flowers to for Valentine's Day, I am informed they NEVER arrived. So much for the surprise huh? I called 1800Flowers customer service line twice. 1st time, the rep asked to call me back and did so within 30 minutes, stating he had spoke to the florist they routed my order to and the flowers were on their delivery truck and would arrive in 60 minutes or less.

3 Hours later, still NO FLOWER DELIVERY ... I call customer service for the 2nd time, I am placed on hold for 10 minutes, when I do get a rep on the line, I am given nothing but excuses. I am furious by now, ask to speak to a supervisor. I am placed on hold for 30 minutes, no one ever picked up.

I would strongly suggest to anyone who wants to have flowers sent delivery online DO NOT USE 1800FLOWERS. I will be calling my bank to dispute the charges they made to my credit card and have spoke to my attorney who tells me I can file suit for fraud since they charged my credit card account and did not follow through under the terms of their service!!!

I am screwed!!!!

I guess I'm stupid. I really liked 1-800-Flowers. But, my thick skull has finally been beaten against the wall long enough. I sent my dad flowers for his birthday in August.They never arrived. I sent flowers for a funeral in October...they arrived three days after the service. I sent my mom flowers in November...they never arrived. I sent my grandparents flowers for Christmas...they arrived five days late, and were dead. I sent my other grandparents flowers for Christmas...same thing.

I asked them to honor the 30-day guarantee they have for Plants. The replacements never arrived. I am so fed up. Forget the 20% discount they keep offering with their apologies...forget their fresh rewards program for frequent shopping. I am going to use TeleFloral from now on. Their entire business is delivering flowers...and [1-800-Flowers] can't seem to do that. I'm done.

If you have a charge on your credit card from TLG*LIVEWELL, read this. I used to work in a call center for 1-800-Flowers. Agents are paid extra to push this service on customers (and are reprimanded if they dont), and their website intentionally puts a button that says click here to claim $15 without telling customers that they're going to get charged $11.99 a month, except in tiny print.

What do you get for that $11.99 a month? I can tell you that the company called Affinion (or Trilegiant) writes a very very big check to 1-800-Flowers every month. They convince the executives that their service has value, and the executives are so impressed by the size of the check they don't want to hear that they're losing thousands of customers because of it. If youve been burnt, write to these email addresses.

It is the only way they will know that whatever money they get from Trilegiant it pales in comparison to the money theyre losing when customers like you and me get fed up dsiegel@1800flowers.com jvidal@1800flowers.com jmccann@1800flowers.com calling or emailing the call center will do no good--trust me. we were not given the power to do anything.

I ordered an arrangement for my Aunt's 95th birthday in December. The flowers arrived dead. My Aunt requested a replacement order which also arrived dead.

I then requested a credit from 1-800 Flowers. Over 30 days later, I'm still waiting.

What an inept, unprofessional company. Poor quality and customer service. I know I'll never see my refund. I also know they'll never receive another penny of my family's money.

I ordered flowers for my sister-in-law's birthday. 1800flowers promised to deliver them on her birthday. When I didn't hear from her, I contacted 1800Flowers to make sure they were delivered. I received an email confirmation that my order was delivered on the date I requested. I called my sister in law only to find out the email was a complete lie. The flowers were delivered the day after the company told me they were delivered.

The embarrassment of sending a birthday bouquet LATE, Anger and frustration due to wasting a lot of time trying to figure out what happened only to find out 1800Flowers lied to me.

Ordered the Martha Stewart 1-800 Flowers for mothers birthday. They were sent on December 12th. Received call from mother that the flowers were broken and dead. They looked totally terrible. Called and spoke with Lauren - as supervisor and was offered another shipment. Did not want, just wanted a credit to my account. I was advised that they will credit my account, but to this day, they never have. 1-800 flowers sent coupons for a next purpose...what a joke.

$73.94 economic damages, not to mention mental anguish for having to deal with the situation.

I ordered flowers from 1800flowers.com in Feb. 08 for my mom after she had surgery as I was 2700 miles away. Sometime in April I started being charged $11.99 for something called TLG livewell this has been taken out since then until I caught the automatic withdrawl from my checking account. I have another bill that I authorized to be deducted monthly so I never caught it until I realized a discrepancy in my balance. I then contacted 1800flowers and they directed me to TLG livewell who claimed they could only refund 2 months charges to date I only received a refund equal to 1 month, leaving 8 months of $11.99 that I paid for something I did not agree to nor did I ever use it and I don't even know what TGL livewell is or does.

I want to recoup my losses for these bogus charges. I work hard, (I am gone 13-14 hrs a day) and have a wife, a child and one on the way and I am transferring with my company across the country for economic and family purposes so I can not afford to be taken for any of my money.
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Went to use prepaid credit card for an emergency found out there was no money on it traced it back to TLG*livwel. Have no idea who that is the only thing ordered before these carges was flowers from 1 800 flowers. Are they giving our private info out illegally. luckily there was no money on the card until last month but they have taken out 3 monthly fees @ 11.99 each. Thank goodness I am catching this early

Went to use prepaid credit card for an emergency found out there was no money on it traced it back to TLG*livwel Have no idea who that is the only thing ordered before these carges was flowers from 1 800 flowers. Are they giving our private info out illegally. luckily there was no money on the card until last month but they have taken out 3 monthly fees @ 11.99 each Thank goodness I am catching this early

On 12/23/08 I ordered an arrangement be sent to my sister and her husband. It was delivered on 12/24. When I visited them on Christmas Day and saw the arrangement, I was totally embarassed. It was not what I ordered. I began my qwest for customer satisfaction on 12/26. It is now 1/20/09 and it is no closer to being resolved. I was promised a re-delivery SEVERAL times, but it never happened. I received a discount coupon towards my NEXT purchase. Next purchase? They must be out of their minds!

I'm retired and on a fixed income. To have money wasted is not something I can afford. This was my gift to my family. It looked like I did not care

If you're thinking about ordering flowers from these guys, dont. I ordered flowers to have them delvered to my girlfriend while I am 3000 miles away at my Navy base... she never got the flowers. Even after I called customer service, all I got was, I need to transfer the call, my computer is broken or i'll look into it and call you back.... yeah, sure.

As with many others, i was the victim of the livewell scam. after researching on the web I found the e-mail address of the person in the company to complain to. busdev@1800flowers.com Tell them what your experience was and especially if you decided to stop using 1-800-Flowers because of this, tell them.

its sad to see such a great company participate in a scam like this.

I ordered a Christmas arangement sent to the house where i would be staying at Christmas 2008, delivered two days before i arrived.. When i saw it I was so appalled i had to show my hosts on the computer the arrangement they were SUPPOSED to receive! The flowers were skimpy, four of the mini-roses were browned and brittle, there were no accent pieces as shown.

I had to go out and buy more flowers and accents to make it look even acceptable, After i got home i called the company for a refund and was told it was after 7 days so they did not refund. They offered me some kind of discount and i refused it. I explained the situation again and said i would not pay for work not as represented in their ad. The person said she could not refund and said someone from the company would call me in a couple of hours .

Next i called American Express where i had charged the flowers, told them the story, and submitted a dispute. Following their policy they suspended the charge and said they would call 1-800-Flowers at once. I never heard from the company, and usually disputed charges by Amex are removed. BUT WHAT IF I HAD NOT BEEN THERE TO SEE THE UANCCEPTABLE ARRANGEMENT??? My hosts would have been too polite to say anything and i would never have known.

customer service said that was the policy and it was the best they could do! so i said if thats the best you can do then i wanted to cancel the order. she said she would need to talk with the florist to see what there return policy is!(still haven't heard yet 3 days later)

the next day the florist pick up the flowers aroung 9:30-10:00 a.m.
i stll have heard or gotten a credit for the order now 3 days later.

they boast 100% satisfaction but there customer service dept. sucks!

She e'mailed after I put a complaint in from Thanksgiving delivery. She said being I stopped my charge card she was happy that I (myself) solved the problem. If there was anything she could do. I told her to have them stop e'mailing me with deals.

One big headache

1-800-flowers did not deliver the arrangement so I traced it to a UPS stop in Massachusetts, delayed for the next few days due to the snowstorm. After an hour on the phone with their Bangladore call center with a woman who could barely speak english, and refused to put a supervisor on who could, she agreed to cancel the order and give a full refund. I asked the flowers be sent from a local florist in Delaware so that they would arrive on time.

I then find the origional order was delivered a mess a few days later anyway and my credit card was still charged for the origional bill AND even an even higher amount for the replacement. I had not authorized any additional charges nor gotten the confirmation e-mails from the call center nor the subsequent calls to their billing dept who also said it would be fixed. They finally said they would remove the full second charge , but then state a much lower amount! Thay cannot get anything right. Bottom line DO NOT USE 1800FLOWERS!

Unauthorized charges to my credit card and sloppy arrangements bounced around the country in a box.

I placed the order on 12/24/08 for a item that was available for delivery that same day. This order was placed online. when I clicked submit the delivery date changed to 12/27/08. I immediately called 1-800-Flowers customer service. after being put on hold several time for the better part of a 1/2 hour the CSR told me she had spoken with the florist and the order would in fact be delivered on 12/24/08 before 7pm.

When I spoke with the recipient on 12/27/08 and found out that the order had not been delivered I call Customer Service again. This time the gentleman informed me again after being placed on hold for about 10 minutes that the order was out for delivery that day. When I asked way I was paying for shipping on a order that was not shipped as promised he stated that he would refund the shipping. On 12/29/08 I went on your website to confirm that the item was delivered on 12/27/08 as promised. I found out that the order was still sitting in ORDER ENTRY and had not been delivered as I was told it would have been.

On 12/29/08 I again called Customer Service this time I spoke with a CSR named Joanne I repeatedly request to speak with a supervisor and was told that she was busy with a call to Fed Ex (these was about 10pm EST) . However Joanne told me that she would refund the full purchase price and still have the item delivered to the recipient at no charge to me.

Today 12/31/08 I find out that the item again has not been delivered and now I receive your email canceling the order. I wish you people would learn how to TELL THE TRUTH and get on the same page together so that when you tell a customer something that everyone knows what has been promised. Was informed today 1/2/09 by CSR supervisor that 1800 Flowers.com was refunding my money and had no intention of delivering the item I ordered no matter what I was told or promised by other CSR's.

I did not see anywhere while ordering flowers and or even by the completion of the flower order where LiveWell were mentioned. I was surprised to see the very obscure company info listed as a debit on my Wachovia bank account.

flowers were delivered dead on 12/23/08. first call placed-i was assured flowers were being replaced the next day. several days later-no flowers. after [three] 45 minute calls to customer service-i discovered today that we will receive a full refund and no flowers are being replaced. this has been the worst flower delivery and customer service experience we have had and we will be sure to tell everyone NEVER to use 1800flowers!

I had ordered flowers on December 19th to be delivered to a business in Richmond, VA on Monday 12/22. They never showed up and it was embrassaing as the people had sent us gifts.

When I phoned on Sunday 12/28 I was told by the manager of 1-800-Flowers that I would be given a 20% deduction to my credit card bill and that the flowers would be delivered on Monday 12/22. After me telling them that this was horrible customer service they said that this was the best they could do. I will never use this company again nor will any of the 150 people in my firm.

I ordered the Martha Stewart Amarilis Christmas flowers @ $69.95 for my wife. It arrived 12/23/08. One of the only three stalks was broken off and the others didn't look great. I contacted them by email and they said they were sorry and gave me a coupon for 20% off my next order. I told them I'd prefer a replacement or a refund. No response so far.

Wasted $69.95 and disappointed my wife on Christmas. Only 3 stalks for this amount ($) is a rip off especially when 1 was destroyed.

I ordered flowers for my Mom's birthday three days in advance and they were not delivered on the day promised. When I called to complain, I spoke to Misty. She apologized and said they could not find a local florist to do the arrangement and I would have to order something different and it would be delivered the next day(the day after My Mom's birthday). I agreed even though I was extremely disappointed that I was not notified in time to get something to my mom on her day.

I picked another arrangement and was assured it would be delivered the next day. It was not. When I called this time I spoke to a Ryan who said Sorry but it would be two more days before it would be delivered. Needless to say, I cancelled the order and called a local florist. Now I am worried I will start getting all these charges on my credit card like so many others I read about after researching. I would tell anyone NEVER, NEVER order anything from this company.

Don't know yet what it is going to cost me but I was terribly embarassed that I didn't have anything for my Mom on her birthday!

I ordered flowers for my family for Christmas because we were unable to travel and be with them over the holidays this year. I thought that it would be a special center piece but instead it ended up to be a nightmare. The order NEVER arrived and the customer service dept. is a joke. When you call the CS it is located out of the US where people do not speak ENGLISH- of course that was after holding for over a hour -seriously- I have a clock on my phone.

I got the run around all day some CS people told me it had already been deilvered and signed for(to who-who knows) later I was told they were not sure but they could credit me 20% off of my next order???(why would I ever use them again they still cannot find the first order they charged me for??) Then I was told that they would just resend the order out and charge me credit card for the second time (for an order I NEVER got in the firdt place) but that under NO circumstances could they just refund the money because well the holiday was over and well it was supposed to be there a week ago.

So, I tried to call and stop payment but it was already too late considering I had made the purchase over a week and a half ago and sadly the credit card company guy told me he had had the SAME problem with the same company for his ann. to his wife and that they even signed him up for an $11.99 a month club without asking when he used his personal card. Now, I have read this same comment from a lot of people and I am really concerned to get my next credit card statement. And to make it wosre I was told that if this happens the only way to correct it is to cancel my entire credit card and try to get another one issued.

This is a TOTAL scam. NO ONE speaks ENGLISH or even can tell you your order staus or where the money went or what florist will FYd it or how many times your credit card will be charged. It is really scary. And the commercials seems so ginuine and AMERICAN!!!! Someone needs to stop this maddness.

For 6 months Now and after receiving 3 E.mail Confirming Cancelation to the TLG Livewell . Records and the 1800flowers records Do show tha 1. I have NEVER Agreed to take advantage of the $15 Discount 2. I have never Signed up For TLG scam 3. I have never Provided My Mothers name 4. I have never created an Acount/ password to TLG 5. Despit the Fact That I have been on the Phone with Both 1800flowers.com and TLG since September 2008 they Refused to Cancele the TLG SCAM and kept Charging My Account $11.99 / Month. I have 3 emails confirming Cancellation and Banc Statement showing Automatic withdrawl from my Account 3 months after cancellation and Never Received any Refund

Over a $80 Of illigal Charges

I ordered flowers on the 1 800 com web site. When I received delivery confirmation the receipt had a $15.00 rebate offer. I clicked on the button and instead of being provided a rebate coupon I was informed I had just signed up to an automatic deduction of 11.99 from my bank account. I found a web contact address and told them I did not want that service and I considered if fraud

I ordered three centerpieces for separate relatives for Christmas last Sunday. Monday I was notified that the local florist did not have material to create the centerpiece for on of the orders. The sales rep I talked to spoke very broken english and seemed unsure of what she was doing. None the less, she offered to switch the order for an alternate arrangement that was 5 dollars cheaper. I agreed upon the condition that the 5 dollars would be refunded. She gave me a resounding yes, sir but a subsequesnt confirmation e-mail indicated I would only receive a partial credit.

It turns out I was refunded $2 (Amount stolen from me by 1800Flowers: $3). I submitted a follow on e-mail complaining about the partial credit, but have not received an acknowledgement.

Tuesday I was informed that yet another order could not be filled. The address was out of the range of the delivery driver (shouldn't this be a que that pops up before I purchase the order?). I again called customer service, spoke to what could only be a trainee. I asked first for a status update on all three orders. After 20 minutes of waiting for him to navigate his slow computer I was told nothing other than all three orders are good to go. This, of course, was contrary to what an e-mail from 1800Flowers suggested.

So I e-mailed a complaint once again, saying that I would like to switch the order to something that could be delivered. This morning I spoke to a customer service rep who offered an alternate order for about 25 dollars less than the original. I agreed upon the condition that I would receive a full rebate on the previous order and only pay 30 dollars for the new order. I just received an e-mail confirmation showing that I am being charged not just 30 dollars, but 11.99 for shipping and 3.50 for tax (shipping was discounted 13.99 on the original) 1800Flowers has now ripped me off 3+11.99+3.50=18.50 dollars. I submited another e-mail complaint to customer service. If it is not followed up with positive results tommorow I will file a complaint to the BBB.

I trained with them for 1 week to be a customer service agent. There was 18 people in the conference/webex training class. We were to work from home. Our trainer was preoccupied with her children, her laundry, and playing around on Facebook. We all felt like we weren't ready to take calls after a week of training. Most of the class didn't get to do mock phone orders either. The trainer graduated every person in the class including: The guy who could not speak a full sentence in English. The woman who during the whole class was on a cell phone. An older lady that couldn't navigate around on her computer that well. Needless to say, I think the trainer got a bonus for each person graduated.

I did start my first day a week after training. I realized after the 3rd call I wasn't ready for this! The supervisors were supposed to be there if you needed help via aim chat rooms. Most of the time they would tell us to tell the customer to call back. I was frustrated & felt bad. I quit before the shift was over. The customer serv. rep has to always read extra up sells like Live Well. The rep receives .30 on the dollar for each call transferred to Live Well.

there are certain steps to follow on complaints. It went like this: First offer a re-delivery, if that doesn't work-offer a savings pass to be used on next order. If no go then offer a PARTIAL refund, can't offer full refund w/out Mgr. approval. We received maybe 10 minutes of training in billing issues. So...Here is some advice from me to you--Try not to call on a Monday. Most newbies start on Mondays. If you wan a FULL refund, don't let up untill you get it. If you have a billing question ask to speak to the Billing Dept. Your call should get transfered to an experienced rep. Do NOT assume that the person who answered is qualified.

Last but not least, there are 2 kinds of items : A Vendor item (shipped in a box UPS/FedEx) Not very fresh, and there is a Florist item. The Florist item is usually fresher. But the outcome of the arrangement depends on the LOCAL florist. 1-800-Flowers also charges a $13.99 non-refundable serv.charge. The best thing to do is go to Findaflorist to find one in the recipients area. Call THAT florist yourself. The outcome will probably be better. I hope this will help some people in the future. I think there are some good people that apply to work for them. They just aren't trained!

As a customer 1-800-Flowers.com sent me a $20.00 gift certificate after I quit. I called to use it but the rep told me it was no good. She put me on hold 10 min. Then came back said mgr. will give you a $10.00 savings pass. I said you sent me a *$20.00 s/p but you are only willing to give me $10.00. Ridiculous! So I said just cancel the whole order. She told me that I will still have a hold on my cc for 5 days! At this point I wasn't even told for how much. As soon as you give them your cc# it's locked in. I called back the next day & raised h***. It got taken off THAT day. I'm DONE with them!

I ordered a flower arrangement for my wife for my anniversary from online. On the day of the anniversary around 10:00 AM I tried to check the status of the order and it did not pull up the order so I called the customer service. The guy said he was not able to pull the order even after searching by order number, name, email, phone, and CC number so he asked me to call back in half hour just to make sure.

I called again at around noon and same thing so I asked to cancel the order and I bought the flowers from some other place. In the evening around 5:00 PM a guy showed up at our door with the stale flowers and deflated balloon and my CC was charged. So next day morning I called in to complain they said ok we will cancel the order and someone will pick up the flowers from the recipient.

So at the end not only I had to go through all this ugliness but I looked like a dumb!@#$ to the recipient when the guy shows up at the door to pickup the flowers. Luckily, I had sent the flowers to just my wife and she understands. I cannot even imagine sending anything to anybody from this place ever again.

My order was for $64, my anniversary was ruined and I looked like dumb@#$ to the recipient.

Ordered flowers from website February 2008 and since April 08 my checking account through an automatic withdrawal that I have just become aware of has been taking $11.99 monthly for something called tlg livewell, this is the 9th withdrawal for a service which I did not sign up for nor did I agree to. I have no idea what tlg livewell is or what type of service they supposedly provide. I was only ordering a flower arraignment for my mother as she was recovering from surgery and I live in another state.

$11.99 per month for 9 consecutive months and counting. Total to date is $107.91

i too never paid attention to the $11.99 charge. apparently this company scams personal accounts only. i purchased flowers through 1800flowers using my company credit card, and i have not been charged the $11.99 that i am getting on my personal visa. if anyone has had better luck getting your money back, please let me know... thanks

I was supposed to receive flowers from 1800Flowers the Friday before my Saturday birthday. The flowers were never delivered so when I called on Monday they said the flowers had been delivered. We have a receptionist who sits at the door all day who would have been here at the time of delivery and she said no flowers were ever delivered. When I asked who had signed for the flowers they said I had. Well that would be near impossible since I was not here on Friday afternoon.

After complaining they said the flowers would be redelivered the same day (today) before 4pm and if not to call back. Of course they never came and I had to call again. It took me another 15 minutes on the phone with a lday who either had no idea what she was talking about or she was lying because she said that she couldn't do anything without an order number. After finally getting through that conversation where she asked for my name many times more than once, she said the flowers will be delivered tomorrow (Tuesday). Let's see about that one.

I am most annoyed that they said I had signed for the flowers when I wasn't even here and they sent my boyfriend a confirmation of delivery on Friday afternoon. He thought I had the flowers until today when I told him that nothing had arrived.

I received a 15% off coupon via email and attempted to place an order. The coupon was not accepted so I called in to speak with a real person. The person I spoke with said I could place the order online and call back in an hour to update the coupon with her or she could simply take the order. I gave her the order, including my credit card. As I gave her the expiration date on my visa the line went dead. I waited but no one called me back. Did the order go through? I have no idea!

So I called back and spoke with another woman who told me I needed to call back in an hour to see if the order was completed. It was nearly midnight my time and I had no intention of doing this so I asked to speak to a supervisor. The operator tried every possible way to talk me out of speaking to a supervisor until I told her I didn't know who had my credit card information and I was very concerned. Then I spoke to Michael who identified himself as a supervisor. He was acceptably helpful but again said I needed to call back in an hour to see if my order had been placed.

I told him this was ridiculous, that it was already midnight and that I wasn't going to stay up for another hour because his staff wasn't professional enough to take an order. Why hadn't the operator called me back after she disconnected me? He had no answer but offered to take an additional 20% off of my order. All I had to do was complete the order with another operator. Apparently he was too busy to do this himself. That was a shame because he at least spoke English as a first language. Then I found out that the calls are trunked to the Philippines!!!

He returns me to the operator who's English is extremely poor. I had to spell every word for her. We got to the end of the order and she informed me that in order to use the 15% coupon that I had just received in the mail, I had to place a more expensive order than I had chosen. There was nothing in my coupon that stated there was a minimum purchase. At this point I canceled the order. I spent almost an hour on the phone trying to order flowers for my mother - flowers that would have been delivered from a local florist anyway.

Guess what? I'm going to call a local florist! I will never order from 1-800-flowers again. Everything feels shady.

They proceded to call my friend (where the package was going to see if they will meet them half way) are you serious? You pay delivery charges and place orders early, to make sure the party get's the SURPRISE, and they ruin it. I will never order through them again. They offered me 20% off of my next order. Do they really believe I would order through them again. Anyone that could offer a 20% discount knows they are ----. They have no business to be open with the way they run.

I ordered a flower arrangement for my sister, advertised for same day delivery on 11/15/08 for delivery on 11/26/08 (the day before Thanksgiving) because I could not be with her. They were not delivered, and the local florist could not be reached.

While they offered delivery the day after Thanksgiving + 20% discount, that's not the point. I'm not interested in a settlement, I just want people to know.

Bought flowers in Nov 2007. Have been charged $12.99 per month from a LiveWell company. Just cancelled the service this month 11/08. Have been billed $12.99 a month for a service that I did not sign up for nor ever used. I phoned my credit card and got the info for this LiveWell business. I called them and cancelled my account. I called 1-800 flowers and spoke with someone in their finance department but they told me that they could not help me. I cancelled my credit card account.

I am out roughly $155.88

Apparently, when I ordered flowers in May 2008 for Mother's Day, 1800 Flowers offers you a coupon for $5. Once you click on that, because who doesn't want an additional coupon, you are automatically signed up for some company call LivWel who then proceed to take $11.99 out of your checking account every month. The amount is so small, that most people don't notice.

When I finally did, got in touch with my bank, they told me this is a scam and that I must first speak to LivWel to try and get my money back. I proceeded to read online that hundreds if not thousands of people have fallen victim to this scam. 1800 Flowers should be investigated...this is outrageous! Theresa Reese is who I spoke with at LivWel, if that is really her name.

She went on and on about the benefits of using their services (downloadable coupons)! I told her I never signed up nor have used their services and that I was sure this was not the first hostile called she had gotten about her company. She then said they would credit my money back and gave me a cancellation #of wg341491124. She said within 10-15 days the money would be returned. I doubt I will get my $72 back, as everyone on the Consumer Complaint webpage hasn't.

I have been out of work since last December. I feel embarassed and stupid that I did not know they were taking $11.99 a month since 6/24/08 without my permission. I NEVER gave them my credit card number. I am out the $72 and every cent counts right now to me and my famuily.

It was my grandmother's birthday so I bought flowers for her. The service was GREAT and I was very please. However, I didn't know that this company is a big time SCAM. I was asked if I wanted a free $5.00 off coupon with my order, so, naturally, I said yes. I never actually was credited with the five dollars, but I have been receiving a charge for $11.99 from TLGLivwell every month. I didn't realize it until now (I purchased the flowers about 6 months ago). Apparently 1800flowers.com gave away my credit card information to TLGLivwell. They take this small amount every month so people don't notice it. What a scam.

I've paid $71.94 for a five dollar coupon I never got.

Orders flowers from 800 flowers and was asked if i wanted a free membership to Live Well, and now I am being charged $35.99 on my credit card which I did not authorize. I am trying to dispute and am not able to do that through my credit card company. 800-Flowers should not be giving out credit card information to other vendors.

There was a reaccuring charge on our company credit card. Upon investigation and googling the name as shown on the credit card statement, I found this website with a list on the same compaints.

For 3 months now a charge of $11.99 has shown on the statement. Apparently, I clicked on a discount for a recent order and then it applied to a membership, which I was not aware of. What a scam!

I had always ordered from 1-800-flowers before with good results. Since last Christmas (2007)- things have seriously changed. An order sent to my Grandmother was not received. I called, & they sent something. I thought it was a one-time thing. Subsequently, the following week, an order I sent to my brother for New Years did not arrive on time. AGain - embarrasing me at the holidays. I complained and they sent me a $17 Savings Pass that expired in Jan. of 2009.

Finally, I had an opportunity to give them another chance.I tried to use the coupon to place an order on the website, and it would not take the number. I called to place the order. The coupon # would still not go through. I drove to the closest store - they would not take the coupon, but they got the customer service on the phone,- who said they would take my $17 coupon. I was on the phone for probably an hour, while he repeatedly asked me the same questions over and over - FINALLY got my order placed. He said they couldn't deliver on the weekday, (for my sister-in-law's birthday) but could deliver this item on the following weekend. I agreed & he said my coupon was able to be used. Then he gave me the price of $115, which seemed high - when the gift was only $89.99.

I called back & talked to someone else, & mentioned the price seemed high - considering I had a coupon & she said that to deliver on the weekends was a $35 charge. He had told me they don't deliver on the weekdays. She said they did, & re-did the order - I kept telling her I still wanted my $17 coupon to be used. She was very nice & said she'd take good care of my order. - She told me the price would be $95. I asked her if that was the TOTAL - including shipping. She said it was. I called again the next day to make sure my $17 coupon was used & that everything was ok. I was told that this new order was actually $124 total - MORE than the $115. because of shipping - with a delivery of Tuesday, Oct. 21st.

I was furious & worked with another person - explained my whole entire situation - including my $17 coupon fiasco. She canceled this second order & started to re-do this order but could not use this coupon now - since the system said it had already been used (the first time around). - SHe put the order on hold & gave me another # for customer service managers. I called that # & talked to someone explaining EVERYTHING. I thought I was talking to a manager who could fix everything. This lady completely re-did the order - & gave me the Total Price of $93.28 & a delivery on Saturday, the 25th (again - apparantly now they don't deliver on the weekdays again- huh?).....Ok - whatever, $93.28 was reasonable to me - & delivered by that Saturday -no prob. -

I called the next day to confirm, since there were so many orders & cancellations, I wanted to make sure. I was confirmed that this order would be delivered on Saturday & that the price was $93.28. Saturday came & went & I did not hear from my family. I had already told them that something was coming for her birthday on Saturday - I called them & they said nothing had been delivered at all - including Sunday.

I called the company back on Sunday & this new customer service rep said that the order had been CANCELED by the company for no real reason - even though I had called to confirm that week - no one had emailed or called to say that this was a problem for any reason whatsoever. I then had to re-place the order once again - & told the girl again about the $17 discount (that was for my inconvenience from their previous errors). - She did the whole order for Tuesday the 28th & told me the charge would only be $89.99 Total - I kept asking if this included shipping & handling. She kept saying Yes - I received an email confirmation the following day for a charge of $124.38 (for shipping & handling) - NO MENTION of that $17 discount whatsoever. I had to go through with this now because I was already seriously late for the birthday. It's a bit ridiculous that the measly compensation of $17 coupon from their horrible service at the holidays was not even able to be used AT ALL.

The compensation & the apology letter was WORTHLESS....I've ALWAYS used 1-800-Flowers in the past. I am DONE with them. I just received two new Savings Passes in the mail for my inconvenience this time around. Ha - like I'll ever be fooled by THAT again. They are going in the GARBAGE. - and if I happen to see any $11.99 Liv-Well charges I will totally FREAK OUT.

Two orders received so late it was a joke. - Probably about $150. Plus the $17 Worthless Coupon. Plus ALL THE Aggravation and LIES. Probably about $200.

We make many orders with 1-800-flowers On 1 order my wife clicked to do a survey. She did the survey and we were hit with $11.99 charge from TGLivwell. She never gave her credit card info. They got it from 1-800-flowers. It asked if she wanted a discount on next order. Of course you would say Yes. Apparently, this enrolls a person in Livwell. They then charge $11.99 a month ongoing. This is the sneaky, low integrity that businesses do to try and stay below the threshold where people stop the charges. Integrity applies at any dollar amount. The strategy here is to make this a low enough amount that people will not notice it.

It is time people noticed. Integrity matters in business. Full disclosure matters no matter the amount. I urge everyone to call the corporate office of 1-800-flowers and tell them because of this lack of integrity they will never do business with 1-800-flowers again and will pass this on to others. Let's use the internet to change business.

We make many orders with 1-800-flowers On 1 order my wife clicked to do a survey. She did the survey and we were hit with $11.99 charge from TGLivwell.

She never gave her credit card info. They got it from 1-800-flowers.

It asked if she wanted a discount on next order. Of course you would say Yes. Apparently, this enrolls a person in Livwell. They then charge $11.99 a month ongoing.

This is the sneaky, low integrity crap that businesses do to try and stay below the threshold where people stop the charges. Integrity applies at any dollar amount. The strategy here is to make this a low enough amount that people will not notice it. It is time people noticed. Integrity matters in business. Full disclosure matters no matter the amount.

i ordered from 1800 flowers on 4-08 i clicked on a save 5.00 off your order coupon end up getting charged 11.99 for the next 6 mths by this livwel co. 1800 gave them my credit info and i think by the ammont of complaints i have read 1800 should be responscible for this scam!

i wind up paying 72.00 for a 5.00 coupon

I sent flowers to a sick employee on May 23, 2008 and they charged me 11.99 for a membership to LIVEWELL since June 2008. I did not realize this recurring charge because I failed to review my statement carefully. Thankfully AMERICAN EXPRESS removed the charges from AUG, SEPT, and OCT.

After reading all the comments, it seems like I will have to fight with LIVE WELL/1-800-FLOWERS to get my money back. I did not know I would be charged 11.99 a month just for ordering flowers online from this company. I only signed up for the FREE rewards program and receipt of promotions. BEWARE!!!! It's better to support your local florist without going through the drama!

I sent flowers to a sick employee on May 23, 2008 and they charged me 11.99 for a membership to LIVEWELL since June 2008. I did not realize this recurring charge because I failed to review my statement carefully. Thankfully AMERICAN EXPRESS removed the charges from AUG, SEPT, and OCT. After reading all the comments, it seems like I will have to fight with LIVE WELL/1-800-FLOWERS to get my money back.

I did not know I would be charged 11.99 a month just for ordering flowers online from this company. They are scamming people for money without giving them notice. I only signed up for the FREE rewards program and receipt of promotions. BEWARE! It's better to support your local florist without going through the drama!

I had just checked my account and saw I had been debited from TLG Livwell $11.99. I had sent an inquiry in to my Bank on the transaction because I have seen it on the account and never really knew what it was. My husband deals with the account and he is deployed at the moment. I decided to look up this company and found all Consumer Comaplaints.

As I was reading through all of the complaints it made sense. I had ordered flowers on Mother's Day in may and now it's october and I am getting debited from this company. I called 1800flowers immediatly and as I was talking to the first customer service rep. She hung up on me because I refused to be transferred to Livewell because I had read that no one has recieved an answer. So...she kept inturrupting me said,well...there is nothing I can do for you. I said,well..we will be on the phone for awhile until you can figure this out. She said, No we won't, and HUNG UP on me!!!

I was so offset that the CUSTOMER SERVICE representative responded with such sass. I called back yet again and the second rep said I know exactly what to do and put me on old and then put me on hold again and had transferred me over without telling me. I had the new rep tell me that I had to leave a message with Dave something or other. I had told her about how people have been getting signed up for this without there knowledge. She said,well you need to just talk to Dave but...If he doesnt answer leave a voicemail. I had told her,I will but, I am making a complaint to the Better Business Bureau. She paused for a moment and I thought she would actually help but, didn't even care. I think she was trying to think of what the BBB is.

So, I got transferred yet again and left a voicemail for David because of course his phone was off.

It was a loss of 60.00 so far and the first is coming up soon.

On october 7th i ordersome flowers to be deliver to my wife at work for our wedding anniversary, My wife called me to thank me for the flowers, and i told her to send me a picture of them (to confirm she got the right ones) well she did not get what i chose from the website, not even close

i paid $90.00 dollars and what she got was something that look like it cost $10.00. i called to complain and they offer to pick up the flowers and bring a new and fuller bouquet, but still the second time around was not even close either, it was beatiful but not what i chose, they offer me a 15% discount and i took it ,

this is my first time using this service and my last one. i do not recomend any one to use this service not professional at all.

I ordered flowers from 800flowers and later find that the order included a membership to livwell. This membership debited $11.99 from my account each month. I was unable to obtain information from 800flowers and searched the web for Livwell. I sent an email to 4 companies that I found with this name and asked them to discontinue debiting my account. I did not give my address or bank information as I would think if they debited my account they had this information.

2 politely replied that they did not have an account for me and I replied to them thank you for checking. One did not reply and the last livwell replied by telling me that they were reporting me to the Federal Police for scam. For making an inquiry? (I did not give them personal information of where to send anything only a reqest to cease the debit and refund the $11.99 back the same way that the debited the amount) Very rude and unprofessional.

I have in the meantime taken the time off work to go to my bank and prevent future debits but this company in Austrailia is not one that seems to run a professional business. I will never use this company and would not recommend it to anyone.

I ordered flower arrangement for $120 from 1800FLOWERS for my friend mother's funeral. The flower arrangement did not look like the one on the picture on the web AT ALL. Instead, it looked poor and cheap, and the card with a child like handwriting was odd. I was really ashamed when I saw the flowers.

And this was (standard I guess) their answer to my complaint: 'Dear Bart, Thank you for contacting us. We apologize that the product delivered did not meet your expectations. Occasionally, if we are out of a particular item, i.e. a specific flower, basket or vase, we may substitute a similar item of equal or greater value to ensure your gift arrives on time. Our floral arrangements contain only the freshest flowers, and so substitutions may also be made depending on seasonal and regional availability. In making substitutions, we take great care and consideration in finding gifts that will meet or exceed the expectations of both the gift giver and recipient. Once again, we apologize for any confusion or inconvenience this may have caused you. We look forward to serving your gifting needs in the future. If you have any other questions or concerns, please do not hesitate to contact us at the address listed below.

This company gave Livwell my information so that they could debit my credit card 11.99 for some coupon service. I only checked a box so that I could get a $15 credit off of their flowers. Even after I cancelled Livwell with my credit card company and Livwell themselves, they debited my card again! 1800Flowers has declined to help me get a refund and have refused to delete my credit card info from their system. Dont use this company to buy their flowers.

35.97 was the loss

I just figured out that I've been getting billed $11.95 a month for several months by TLG*LIVWEL. I supposedly agreed to this coupon service when I bought some flowers from 1800flowers.com. Maybe, but I suspect that 1800flowers didn't make that arrangement particularly obvious when I order the flowers. I'm furious.

On 7/26/2008; I have placed an order and scheduled it for a business delivery for 8/9/2008. Thus, I have called to 1800 flower and found out that my order had never been scheduled. After hang out the call, I called to my recipient/friend and was told there was no delivery was made to her.

On 8/9/2008, I had to called their customer services, in 3 separate times and here are the scenario: First call: was told my order is guaranteed to be delivered the same day, but no time frame given. Second phone call: was told that the local flower shop store was closed and no one one will be able to help me. Third call: Their CS agent called the local store but was not able to reach anyone. [The] agent call back and informed me that she is not able to help at this point, and was given a 20% coupon. So that leave me speechless. None of the 1800 flowers CS agents had found a solution to overcome. I would need your assistance to investigate this matter with Julie who has never return my mail. Thank you,

I ordered 3 boquets for a special luncheon and did not receive the items I paid for. I called two times to correct the issue and both times they did not bring me an acceptable or matching item to what I purchased and paid for. This is not the first time they have done this

The credited my account - but as a result I wasted my entire day running around to get flowers for the important luncheon and it reflects poorly on me at my job.

I bought flowere for a funeral at 9 AM and they were suposed to be delivered in 4 hours. When I went to the service at 2 PM the flowers were not delivered yet. It took 10 hours to arrived and my name was mispelled. I went back home and call them at 3:17 PM. Shelley told me that the delivery person was not back to the shop yet.

Called back at 7PM, talk to Jessica that told me that the delivery person was still not back. Jessical called back at 7:35 PM to tell me that the flowers were finally delivered. Never again I will use their services and I don't recomend them to any one.

Very embarrassing, very expensive. I went to a funeral of a family member and had to be more upset because of this situation.

order to have been delivered on 8/15/08, for a special 80th birthday. I called, when I found out they were not delivered to the proper person, spoke with Virgil on 8/27/08. Virgil called Marilyn, while I was on hold to explain, & that I would get 20% reinbursed ($11.44). He was extremely polite & reassured me the problem would be taken care of.

The flowers were to have been re-delivered on 8/29/08. I just found out they never were. I'm extremely disappointed. This was an 80th birdhday, for a special person. I have used your company many times, in the past. I assure you I will NEVER use 1-800-flowers again. I never did receive an order conf.# the second time around. Such an embarrasement!!!!!!

I was offered an additional $15 off of my flower order. I accepted, and happened to read in the final screen that I had a month free membership with something called livewell.net, and that my credit acct. will be charged an $11.99 membership fee each month.

I couldn't find anything to even substanstiate a membership to that site. Also, there was no confirmation e-mail as promised. No wonder so many people's acct. were charged before they were even aware. I immediately called and cancelled that membership, and was given a cancellation number.

this company 1800flowers.com sold/shared/scam my info to some TGL.Livewell company which withdraws money from my credit card about $11.99 every now and then.. I'll never ever ever use or recommend 1800FLOWERS.COM to anyone at all.. AT ALL people... Save yourself the stress..

well.. so far about $100 of losses because my bank hasn't done anything either.. but I'm working on it..

I ordered flowers for my wife's b-day from 1800-flowers. First my wife was not happy with the appearence of these flower's. They looked like something that would have been on someone's week old shelf. Then the next month I get a charge to my bank acct for $11.99 from a company called TGL livewell. I have pop up blockers on my computer and when a screen does pops up that says special offer I always click NO.

So I wondered how this happened, so I called 1800 Flowers, they refered me to TGL Livewell. They told me that on 1800 flowers web site, it ask you if interested in a rebate, well who wouldn't be, but this is not rebate, and I never recieved a rebate from 1800flowers. This is just a scam from both places. It automatically signs you up for this TGL Livewell for 30 days. Then they charge you without warning. CONSUMER BEWARE.

I have had to cancel my debt card. I have a 11.99 cahrge to my account that I was unaware of, and I cancelled this membership in TGL Livewell (I HOPE). I guess I will have to wait until next month bank statement to find out.

I ordered flowers through the website for 1800flowers and somehow ended up signed up for this TLG livewell. I have no idea what this is and after seeing a charge for 11.99 for the past several months started looking into it. I then found out that this was something I was unknowingly signed up for while ordering flowers. People should be made aware of this and the company should be held responsible for all of these people being charged 11.99! I will never again use this company and will be sure to let all my friends and family know about his scam.

I now have several monthly charges of 11.99 and am now trying to figure out how to cancel a membership I never even knew about.

Placed an order for flowers for a co-worker through 1-800 Flowers. Then about 30 days later starting seeing debits from my checking account in the amount of $11.99. I called the number on my bank statement that was associated with this transaction and was told that I signed up for this service when I was given the offer on 1-800 Flowers. I do not recall having done that and told the operator at TLG LiveWell the same.

They then went into a sales pitch about how much I could save by using this service and I told them I didn't authorize the charges. He then gave me a cancellation number. I'm out only $23.98 because I caught it, but I'm sure they are taking advantage of the number of people that don't necessarily scrutinize their bank statements. This is truly a scam!

I feel as though by ordering on line through 1-800 Flowers, they basically highjacked my credit card information. It was only by searching on-line to try to find the TLG LiveWell site to see what / who they were that I came across this complaint forum for obviously the same scam by the same company under the guise of various promotions.

I believe only $23.98 and incensed by the unethical business practices by this company.

I ordered flowers from 1-800-flowers 6 months ago, I noticed a monthly charge to my debit card for 5 months. After I inquired about from this LTG Livewell company, I found that I was signed through the 1-800-flowers for a membership I never accepted. The response from both business was obscure by blaming each other for bad business practice.

Finally, after my disappoitment I cancelled this monthly membership and place a complaint with 1-800-flowers and the Oklahoma's Business Bureau and the State's Attorneys General. Word of advice, check you monthly bank statements often to prevent this horrible practice from 1-800-flowers.

I lost $60.00 thanks to these morons who appear to be honest scavengers of great consumers.

I order flowers the day of my grandfather surgery for delivery the next day. After three days of phone calls to 1-800 Flowers the flowers were never delivered. After being hung up on several times I was informed that the many florist that they order was forwarded to did not have the materials to fill the order. I was never contacted to be asked if I would be willing to take a sub item.

After three days I gave up and contact a local florist myself and the flowers were delivered in a number of hours. I never recieved an apology or follow through or even a comp of any kind. I order flowers for all the special events through 1800 flowers and I will no longer use them because of the way they handled this situation.

I was told I had to wait 3-5 buisness days for a full refund from my purchase. It is too early yet to tell if I will be getting the refund.

ORDERED FLOWERS FEBUARY 12, 2008 FROM 1-800-FLOWERS.COM AND HAVE BEEN BILLED EVERY MONTH $11.99 EVER SINCE UP TIL(7/25/2008) BY TLG*LIVWEL. I called to cancel and told them I will be reporting them.

I am out $71.00 dallars. Stilling my money like that is enough said!

Two years ago I had a problem with a delivery of flowers. Time dimmed my memory a bit but I decided to give the company another chance. Bad idea. I ordered 2 days in advance to ensure the delivery to a business colleague would arrive on time: The flowers arrived a day late and were totally different from the arrangement I ordered, which were the bamboo vase with white roses and unusual greens.

Instead, a basic black vase with all yellow roses were delivered 24 hours after the date that was stated on my email confirmation. It seems, from reading the posts on this website, that lots of people have the same complaint. I am on the board of a national organization of interior decorators. With 2 consecutive negative experiences with 1-800-Flowers I plan to advise our members to avoid this company.

I have put in a call to Chris McCann, the CEO as the phone number for customer service says that the lines are busy and then automatically disconnects. What awful service.

I placed an order online for some flowers on mothers day. 1800flowers.com gave my cc number to a company called livewell.com and they charged me 11.99 without my permission.

it caused me lots of stress because i had to get my cc replaced and file a fraud alert with my bank.

I ordered one of their pre-arranged flower arrangements for my wife and it was completely different from what I ordered. Wrong flowers, wrong colors, wrong vase, and no sea shells as advertised in the pic. And the flowers look tired like they've been sitting a refrigerator for a week.

I called them to complain and they did send me another arrangement the next day. Well, they got the colors and some of the flowers right but much smaller vase and no sea shells.

Do NOT trust the pictures you see in their website. I wanted to send my wife flowers with a specific theme and I (eventually) got a generic flower arrangement.

I am registered with 1-800-Flowers.com. Today I ordered Product Code 17353, Serene Green (confirmation number W00542401698645). It was not on sale, there was no promotional offer, and the item is not detailed as not being available with any discounts or promotional codes. It was not specially-priced or on sale in any way. I attempted to use a Promotion Code given to me on a postcard sent to me by company. According to the postcard, the promotional discount was to be valid until 7/31/08 (the promotion code was TY3). Web site did not accept the code.

When I called Customer Service, I was told by Janine (who was very helpful) that the offer was expired. I mentioned to her the expiration date on the card. At that time, I tried using a promotional code from a second postcard I received from your company, code TY5 that supposedly did not expire until 8/31/08. Not only did your system not accept the code, but Janine told me it only applies to orders over $40. This is stated nowhere on the postcard. Here is the statement at the bottom of both postcards sent by company: SAVE 15%* ON YOUR NEXT PURCHASE WHEN YOU USE PROMOTION CODE TY3 (and TY5 on second card). CALL 1-800=FLOWERS (1-800-), Click 1800flowers.com, or Come in!

*Exclusive of applicable service and shipping charges and taxes. Items may vary and are subject to availability, delivery rules, and times. Items available online, by phone, and at participating 1-800-FLOWERS retails stores. Offers cannot be combined, are not available on all products and are subject to restrictions, limitations and black-out periods. Prices and charges are subject to change without notice. Offer valid through 7/31/08 (8/31/08 on second card). Void where prohibited. 2008 1-800-FLOWERS.COM, INC.

Fortunately, Janine went in to the order and applied the 15% discount, but the time involved with this was ludicrous, as were the circumstances surrounding my phone call.

This is not the first problem I've had trying to use a discount code with company...not codes I find at random Internet sites, but codes [this] company is supposedly supplying. In fact, the last time, I ordered two items at one time and was told by company's confirmation response (that popped up after I submitted the order) that the promotional code (also supplied to me by company) was accepted, and was given the cost to my credit card. Fortunately I checked my credit card statement two days later for another reason. imagine my surprise when I read that 1-800-FLOWERS charged me full price for my orders, as though I had no promotional codes, despite the fact that [their] confirmation told me the credit card charge would be less! That took almost an hour to straighten out on the phone. So this leaves me with two questions: Why is company sending me "thank you" postcards with invalid promotional codes? And why would company send a confirmation letter telling me it is charging me one fee, then actually charging me much more?

Despite today's helpful service from Janine, this will most likely be the last order I place with 1-800-Flowers. Frankly, I question the company's integrity, and I usually don't have 45 minutes to an hour to place a simple flower order and ensure 1-800-Flowers is not going to overcharge me but instead is going to honor the discount originated by 1-800-Flowers itself. I will also be posting this concern at various review Internet sites, so that others will be aware of the questionable activity on the part of [this] company.

The TLGLivewell, that is trilegiant, one of those marketing initiatives that you have to pay $11.99 a month for. They either deceive you with, while i have you on the phone, you can save $20 off this order or a future order by trying out our exclusive discount program. Would you like to be transferred for the details?

Or on the website, you click on that save $15 off this order, click here. You will automatically be enrolled in it without your permission. If you read the livewell package, or check on livewell.net, there is a clause that they have added in there that when you accept the terms, whether knowingly or unknowingly, you cannot sue them.

Any employee that has a conscience that does not offer this to customers will get fired for willful failure to perform duties. Customer's will have this billed to them everytime they use 1-800-flowers.com, The Popcorn Factory, Plow and Hearth, Wind and Weather, Magic Cabin, Hearthsong, and the various other 1-800-flowers.com brands.

I ordered an original birthday flower cake from 1-800-flowers for my mother's birthday and had it delivered at her work. That weekend when I came to see her, this flower cake did not even come close to the picture depicted on the website, let alone resemble a cake. I asked how it was delivered and my mother said that the delivery lady just dropped it off, and took the box with her. She didn't even know that it was supposed to resemble a cake until I told her it was supposed to look like one.

I think my mom missed the whole concept of this cake flower since there were no bakery box or candles included. I was very disappointed. I should have just ordered regular pink roses instead...from a different company. I know better next time.

I purchased flowers off the website for 1800flowers.com for my mother on monther's day. Now, I just realized that in June and now in July, they are charging me $11.99 for something that I did NOT sign up for. I plan to dispute the current charge with my bank as soon as possible.

They have charged me $11.99 twice so far and hasn't really caused any real hardship but to me that is theft.

Back in February I ordered my mother and my wife something from this website and I contacted my mother and wife and asked them did they get a gift from the mail and they haven't. Since then several months later this TLG*LIVWEL27257329 800-793-2318 has been deducting $11.99 from my account several times.

I ordered flowers for my aunties funeral, and they didn't arrive. My mother called them long distance with roaming charges and the lady said that it was our fault that the flowers didn't arrive because we didn't put a time down. We also didn't write a card and that has something to do with it. My mother explained to her the reason we didn't write a card is because we are the only immidiate family living and that it doesn't make sense to write a card to ourselves. The lady then proceeded to hang up on her.

My mother had to call back once again and got a different lady. The lady said that they should've called the funeral home to find out what time it was at to make sure that their arrangment got there in time. The lady was very apologetic, cancelled the order and said she'd get back to us later to give us some type of compensation. No phone call was ever recieved. Well, I found out at a later date that the reason our order wasn't fufilled was because the call number for it was wrong. We have absolutely nothing to do with the call number!

Again so I ordered flowers on July 1, because my friend was starting a new job. They didn't arrive on the first, which was fine since i ordered late. I called them to give them more information on where exactly she is located in the school. The lady said that she'd get it delivered first thing in the morning, but i said that she wasn't leaving until 1 PM so if it could just be delivered sometime before then. The lady was so nice and I didn't even think of what could go wrong. Well, she put for it to be delivered before 12 noon on the report. I called at 1:07 PM and the lady said that she'd call the florist, placed me on hold and came back to say that their phone line was busy so she'd open a ticket so that their representatives can continue to call and that i'd get a phone call back within an hour.

I called back at 2:15 because i hadn't heard back and a guy picked up the phone. He place me on hold for a really long time to call the company. He came back on and said that the florist attempted to deliver but she wasn't there so they left. He told me that they attempted maybe an hour or two ago. He told me that their arrangements will never arrive before noon because other orders take priority, orders like funerals. I found this very ironic since i had ordered a standing spray from them for my auntie, and it never arrived for the funeral.

I cancelled my order and he said that I should recieve a refund within the next three to five buisness days. I e-mailed my friend to tell her that i cancelled the flowers and explained all of the hassel i went through. She wrote back in her e-mail that she was there until two PM. So the part where they tried to deliver it an hour or two ago was completely false. I didn't know who was lying but i knew that something wasn't right. I called back the next morning to ask about the inconsistency in the story and the lady was very nice. However she told me that the flowers were delivered and some person signed for them at 1:45 PM so they couldn't issue me a refund.

I explained how i deserve my money back because i was told something different. I was really upset because I had ordered from another company already. She said it wasn't possible. I explained how there was a miscommunication between the company and the floral company and how it shouldn't come at my expense. The lady then asked to put me on hold to speak with her supervisor about issuing me a credit. Since they had said that they couldn't give it to me because the arrangement was delivered, i told them to go pick up the arrangement so that i could have my money back.

I am now waiting on them contacting the person who signed for it, talking with the individual who should've recieved it and then they make a call on whether i can have my money back. I expect my money back, but I can see that it'll be an uphill battle. We shall see if I will get my money back. I'm also supposed to get a 20% coupon for the inconviences of the funeral. We'll see about that too.

I ordered a bouquet of flowers for my mom on Mother's Day and now my credit card is being charged 11.99 a month by livewell. I never signed up for any monthly service/product. I know that there was a coupon that I attempted to benefit from but instead I'm being charged 11.99 a month for something that I don't even know what it is.

I noticed the withdrawal in Jun so hopefully it was just the one time. I guess this is a wake-up call for on line ordering. Or at least from 1800flowers. Never again!

I orderd flowers online for my wife and checked a box for a free $20 gift certificate. Never got it. Then I realized on 6/25/08 that this company called TLG Livewell hase been debiting my checking account once a month in the ammout of $11.99/mo. ever since.

this action has caused my chcking account to be overdrawn several times resulting in overdraft fees from my bank.

I ordered flowers via 1800flowers.com and as I was leaving the site a pop-up asked if I wanted $15 or so, I clicked the yes, but did not understand I was signing up for anything else. I thought it was a rebate from the flower company. Suddenly a charge of $11.99 has appeared on my bank account.

Thanks to Mike of Escondido with the email address to the CEO - I sent the following letter:

I received flowers yesterday from your company as a pick me up? for a stressful couple of weeks. They were supposed to be the Margarita Happy Hour bunch, which online is beautiful. Ive attached a photo of what was actually delivered. Seriously $70 for four roses, four orchids that are half dead and one star gazer lily! After working in a flower shop and running my own, I would be HUMILIATED to have my name associated with what I received. There was no filler, no greens. It looked like an 8 year old put the flowers in a vase. There was no symmetry, no flow or shape what so ever. I sent an email yesterday stating that these look nothing like the photo on your website and that I recommend you not use this shop again. Your customer service folks failed to give the shop the specifics in why I was so disappointed and as a result, the shop called my office repeatedly this morning - as I'm trying to hold a meeting... they apparently found our business manager and complained to her that they couldnt reach me they had her pull me out of MY OWN meeting to address this. This is my job, I am at work and this is unacceptable!

I told them just to pick up the flowers - at this point, I am LIVID! So much for what they were tying to accomplish, the flowers and delivery have caused more frustration and time spent ! Ive since gone out online and am shocked by the hundreds of complaints that are posted. It seems this is a pattern for you, along with the fraudulent charges of 11.99 for the LivWell garbage you are associated with. As an executive or an investor, I would be appalled to know that you cant deliver flowers on time for a funeral 20% off on a future order is never going to fix that mistake or the hundreds of people who expected flowers, but never received anything and thought their loved ones forgot about them on their birthday or Mothers Day.

Today was an eye opener for what kind of organization you are running and I hope that at least half of those people are angry enough to post their issues on the BBB. As a recipient, rather than a buyer, I'm fortunate you do not have my credit card number. After this experience - you never will! The economy is bad and I'm sure you've seen a drop in sales - flowers just aren't a necessary part of life. Wouldn't you be doing everything possible to GROW the business rather than doing everything possible to lose customers?

After reading the response those hundreds received from your company, I do not anticipate you will have heard a single thing I said and I fully expect that nothing will be done to improve your service. Please do not extend the 20% off a future order, there will not be a future order - ever.

I ordered some flowers for my sick grandmother just something to brighten up her day. I went online to order her flowers but couldnt get my 25.00 g.c. to work so I sent them an email. I get a response to call this toll free# when I did the lady on the other line couldn't get it to work either. She told me to contact customer service via email and see what they could do to help out. She had already taken my name, address, credit card # and receipents information. So I asked that she put the order on hold (12 roses get 6 free plus free vase) she told me she would and that was that.

After I got to work I sent out another email to customer service. I did get a response requesting my gc #, I responding with the information requested. After all was said and done (when I thought my order was being processed) I get a order confirmation sent to my work email (only gave this information to the lady over the phone,the one that put my order on hold) stating that a order was placed to send 2 dozen red roses to my grandmother.......NOTHING like I ordered. I tried to respond via email but got no response. So when I left work i called and was told that the order had already been placed with the floral vendor. Since I didnt want my credit card charged again over their mistake I just decided to take it. The girl on the other line said they would refund me 20% and send me a 20% gift card in the mail.

I feel like no one cared that this lady (i will with hold her name) just took some order out of the air and placed it without my consent. Now my grandmother has flowers that I NEVER ordered verbally or through email. These people have to know that refunding me 20% and given me a 20% gift card that i will NEVER use is not the way to do business. I would never ask for something free but i should have known better after reading ALL the complaints online about them. A good company would get rid of people like the one that pulled MY order out of the freaking air. This is not how you do good business and I will NEVER recommend them to the day I die.

Credit card was charged twice but one declined cause they tried to place both orders. One I agreed to the other was processed without my consent.

I noticed a repeated charge on my credit card for TLG* LivWell that I had never requested membership from. They said that while making a charge for flowerds I must have selected a trial membership for some services. I told them I did not and they have insisted that I did. First of all, I have no idea who these people are and I never - NEVER - gave 1800 Flowers the authorization to pass my financial data to this company so that they could charge my card. There have never been any sort of information sent to me mail or email. This is nothing but a scam and I will report them to the BBB.

I now have to file disputes with my credit card co in hopes that I will not be charged any more bogus fees. This will take time and I am very upset to think that some bogus company has my credit card info.

I ordered flowers for my wife online using 1800flowers.com and selected a beautiful arrangement for our anniversary.I had it delivered to her job and it was delivered but by sweetpea florist and wasn't the one pictured or even close and all the flowers died within two days.extemely dissapointed

!the folwers were cut right afrte the jar not like the one at there website #16072. So I called up Customer Service and the girl on the other end had a serious attitude,saying if there were thre type of flowers in the vase that it was I ordered,what a rip off.No refund but 20% off my next purchase,like I or my family and friends are ever going to use them again.I could of gone to a better local flower shop,spent less money and had flowers that last for almost two weeks.

My wife was extemely dissapionted with the flowers especially after showing her the one at the website.I could have spent $20.00 and could of had a happier anniversary.thanks 1800flowers

We have ordered flowers from 800Flowers before and have always been staitfied. However, we recently noticed an $11.99 charge re-according on our statement and we deicded to call.

It was livewell.net and they have been charging us for services and a membership fee to a program we never signed up for. Unable to connect with LivWell I turned to the internet to do some research. That is were I found out that I am one of many cutomers of 800FLowers that have had this happen to them.

When I call 800Flowers to ask why and how they gave our information to LivWell they told me we had subscribed to it. I NEVER did anything of the sort. When speaking to a Customer service manager at 800Flowers he pointed the figure at LivWell and then at me. He told that I had signed up for the service. I asked him why would pay $11.99 a month to save 15% on flowers I order four times a year. It does make sense.

I feel that 800Flowers should be embarasses for doing business in this shadey mannor. I will NEVER use them again and will let everyone that will listen to stear clear of them.

I noticed a repeated charge on my credit card for TLG* LivWell that I had never (voluntarily) requested membership from. They said that while making a charge in November of 2007 for flowers, that I must have selected a trial membership for some services.

First of all, I have no idea who these people are and I never - NEVER - gave 1800 Flowers the authorization to pass my financial data to this vendor so that they could charge my card. There have never been any periodicals or any other kinds of information sent to me via mail or email. I am outraged that I am out $71.94 just because I used 1-800 Flowers to send someone a floral arrangement.

This is false/misleading advertising and I will be reporting these people to the BBB and anyone else in Ohio (where they allegedly are located).

Got flowers from 1800Flowers sent to me by my son. It was a basket with bulbs and the bulbs were all grow up and bloomed and were laying over in the basket. It was pathetic!

They replaced it and the second was worse than the first. I told my son to not buy flowers from them again.

I noted in June 2008 a pending charge on my credit card for TLG*LivWel for $11.99. At first I just thought I charged something for that amount and the corporate name is different than. Out of curiosity I decided to contacted my credit card via email to ask who this company was. Housebank was wonderful, I think went beyond what it had to do, but the bottom line was that when I ordered flowers in November 07 from 1800flowwers.com they say I checked a box that took me to LiveWell's website where I authorized a membership in Live Well at $11.99 per month.

In actuality I have been told several things: 1. I asked for a 30 free trial, 2. I authorized a monthly revolving charge for membership; and 3. I must have inadvertently checked a box that said do you want to save 10% which directed me to LiveWell's website where I signed up for this membership and authorized a revolving charge of $11.99 per month on my credit card.

After entering 1800flowers into my search engine I found that this is common practice with them.

I ordered flowers for my sister who had surgery. I spent $50 ($63 with deliver) for a beautiful arrangement called Summer Dunes on 1800flowers. When the flowers were delivered it looked like a bunch of cheap flowers were thrown together into a vase. It didn't match the description on 1800flowers at all. I could have spent $25 on an arragement at the grocery store and been happier.

They would not refund my money. The offered to send a new arrangement, but days later nothing has been set. They refuse to refund my money because the arrangement was delivered. I have pictures of what I received and what I actually ordered.

$63 dollars. Will never use 1800flowers again!

The plant I ordered and paid $133.98 for died a few days after being delivered! I called 1-800-flowers on Thursday,5/29/2008 and was told that a new plant would be here the next day,5/30/2008. No new plant ever came on 5/30/2008 and it is now 6/2/2008 and my wife still does not have her new plant.

I have also ordered two(2) dozen roses for our anniversary which is 6/4/2008 and the roses are to be here on 6/3/2008 but I am afraid they won't come either. If both the new plant and the two dozen roses aren't here as promised,you can say goodby to my ever doing business with you again!!!

1800Flower uses a sublte check box at the end of your online transcation to sign people up for TLG*LIVEWELL whatever that is. TLG*LIVEWELL continues to charge your card for $11.99 for the rest of your life. When you call them they try other scams such as suggesting suspending the service or giving free months and then will continue to charge your card for the rest of your life.

Only recourse is to file fraud charge ASAP with your credit card company and to write 1800Flowers corporate officers with a complaint.

My wife ordred a $95 basket of chocolates for our anniversary & what I received was about $15 worth of mostly awful cookies & some chocolate. I am sure they don't expect people to complain about a gift so they continue to get away with it. We have used them in the past & had the same problems with different 1800Flowers florists.

I ordered flowers for Mother's Day and paid $100. They delivered $30. worth of flowers that were awful. I finally got a hold of them and they had the correct flowers delivered 3 days later.

I asked for a discount and they gave me a savings pass which I can't use because I will not order from them again.

I order a birthday present for a friend on May 2, 2008 - reference number for this order is:54651703 for a total amount of $57.98 ($38.00 product + $9.99 Fed Ex + 9.99 Service Charge). Delivery Date: 3-7 business days. The gift was not delivered within the alloted time (1 week later - still no present).

I called to find out what had happened. The representative said someone would call be back. No one called. I called a week later and requested a refund. The representative stated it would be posted on my card within 48 hrs.

Several phone calls and two weeks later my card has not received a credit due in the amount of $57.98. Each time I called, the rep stated someone would call me back - NO ONE and I mean NO ONE has ever returned one of my 4 calls.

I am totally at wits end. I want my money back NOW! AND I will NEVER, EVER order from 1-800 Flowers, again!!!

Ordered a Violet plant to be sent to my mother for Mother's Day. Was late ordering, and paid for order to be delivered the Tuesday following Mother's Day. Order didn't arrive until Wednesday.

Emailed customer service and received nothing but canned apologies. Would not do anything stating they couldn't do anything after order shipped. I kept insisting that the problem was not with the order, but with charging me extra for delivery on Tuesday, but not delivering until Wednesday. They eventually stopped communications and have not responded since. Also, plant died within days of delivery and have now contacted customer service about this. Again, no response.

On May 8th, I ordered flowers for mother for Mother's Day. I paid extra to have my mother's flowers delivered on Saturday. Because the tulips that I chose came from a grower, and not a local florist, they were shipped via UPS. They were not delivered until the end of the day, and since my parents live in Las Vegas, the flowers were inside a very hot truck all day long. Needless to say, the tulips were almost dead when my mother received them.

My mother called to let them know how unhappy she was and asked that I be refunded for the tulips. The customer service rep said that they would give me a refund, and asked if she would like a new delivery of tulips sent. Since she assumed the same thing would happen (that they would sit in a hot UPS truck for another day) she declined. The next day, she was contacted by a 1800Flowers rep, wanting to know WHY she didn't want more flowers. She explained again, and was told again that I was going to receive a refund. Then they contacted me, wanting to know why my mother didn't want another delivery of flowers.

They also let me know that next time I need to make sure the flowers that I choose are coming from a local florist, and not being shipped. I get this, but since when is it MY repsonsibility to make sure that the flowers that I order will arive alive? Isn't that supposed to be a given? Anyway, to make a very long story short, it took me nine days, and five phone calls to finally be issued a refund. The customer service agents were very nice and apologetic, but after having to make five phone calls to get my money back for dead tulips, I will NEVER use 1800Flowers again.

I ordered flowers for my girlfriend which were delivered on time without any problems. Apparently when I was proceeding through the online checkout, paying with my debit card, I signed up for a rebate sweepstakes of some sort, which in turn signed me up for a free membership to Livwell. Well since that december date, I have been seeing withdraws on my account for 11.99/mo from livwell.

I finally realzied that I had no idea what this transaction was and called the number that appeared on my bank statement. The guy then tried to explain to me what livwell was which I still have no idea. I called 1800Flowers to ask why they would give out my bank information to one of their advertisers and they just said no. Apparently since livwell didnt hear from me after that month, that automatically signed me up for membership meaning 11.99/mo. A dozen roses which was already expensive now has more than 80$ dollars of value added, and I'm not even with the girl anymore. what a waste. Dont fall for it.

On May 1st I placed two flower orders. One for my mother and one for my mother-in-law and I expect this was not the first time someone has done this. I had paid extra on one order to have them delivered closer to mothers day and used a Gift certificate I received from 1-800-Flowers. The other delivery was scheduled for a Thursday delivery but was delivered on Wednesday. I received two delivery confirmations for this order.

On May 15 I contacted customer service who passed me to the billing department. Both parties were non-apologetic and only offered to complete the missing delivery. I refused the delivery because Mothers day is over and will make this up to my mother in another way. No compensation was offered. I travel frequently and depend on service businesses like this one to deliver as promised when Im away. Obviously, this business is NOT one of them. The message below only appears on delivery confirmations: Thank you again for your order. At 1-800-FLOWERS.COM, your satisfaction is guaranteed Sincerely, Julie L.Kaufman Director of Customer Service 1-800-FLOWERS.COM

Guaranteed how? I am very dissatisfied with both the delivery, non-delivery, and their customer service. I will never use this service again. Have not been contacted. Did not receive flowers, credit, or my money back.

I am in the military and deployed this year, last in Iraq, depending on 1-800-flowers for deliveries to my mom whom lives alone in northern Minn. I placed on line order with 1800FLOWERS for flowers, bear, candy on 5-9 to be delivered 5-11. Called mom 5-11 nothing, 5-12 nothing, called 1800FLOWERS, a cust. serv. rep said they thought I wanted them deliverd the following Sun. May18, I said no, so he said he will have them deliverd Tues 5-13.

Last night mom called me Sat.5-17 asking if I had sent flowers from myself and grandchildren due to no card being in with the delivery. I called today the company believe it was Mike, very rude and said everyone is human and makes mistakes. I told him that I had been doing business with them for probably 15 years, he said we havent been around that long. I asked what they were going to do, and doubted that I will do business with them again, finally a possible 20% coupon might come in my e-mail.

On May 9, 2008 I ordered an arrangement for my mother in Florida and one for my mother-in-law in Kentucky for Mother's Day both to be delivered on the 11th. I called my dad in FL. so someone would be home to receive the flowers, they live in a condo complex, so he was sure to stay home the entire day. NO ONE delivered or called my parent's home OR my mother-in-law by that following Monday.

I was very upset and called the company on Tuesday morning. The woman I spoke to put me on hold while she called the florist that were to deliver. When she returned, she offered no explanation as to why my flowers were not delivered....so I had to ask. All I got was, They said they had hired new people. Remember, this is in TWO different states! I cancelled my order. She was not apologetic or anything. My question is, how is it that two different florist in two different states can not deliver two different orders? What are the chances?

On 5-10-08 I ordered flowers for my mother and mother n law for mothers day ,my mother n law got hers on the 10 but my mom didn't I called on the 11th(talked to a manager) and they assured me they would be delivered on the 12th and they gave me $16.00 off my order and up grade to a large bouque.When I called on the 12th(talked to a manager) she still didn't get them so this time they gave me 20% off my order and promised they would be delivered on the 13th.

I called on the 13th(talked to a manager) and yet again they were not delivered but told me they had the wrong address,I asked what address did they have and It was the right address so again they said they would deliver the flowers on the 14th.I called on the 14th(talked to a manager) to check on the order and still they were not delivered ,and now they were going to send a box of chocolates and the order will be delivered on the 15th.

AGAIN I called and still no flowers,Assuring me again the flowers will be delivered on the 16th.I called on the 16th to check on the flowers and yet still were not delivered .My mother called me @ 8:30pm on the 16th and they just arrived,with an appoligy note and they hope she enjoys the chocolate. THERE WERE NO CHOCOLATES!!! I WILL NEVER ORDER FROM 1-800-FLOWERS AGAIN

I would like to file a complaint. I ordered flowers for my mother to be delivered on May10 or 11. When they arrived they were in such bad shape that my mother called me to asked if they got my order wrong because they looked awful. She emailed me photos of the flowers and I would really like to email them to you so that you can see the quality of work that the particular florist provided.

I called customer service, and they told me that a new arrangement would be sent on Sunday or Monday. Monday evening nothing arrived, and I called back and they told me they made a mistake and it was supposed to be Monday or Tuesday. They told me if the flowers did not arrive by Tuesday then I would be refunded the money. Tuesday arrived and nothing came. Wednesday passed and still nothing so I called customer service again and finally received a refund, yet it felt inadequate. I decided to email a complaint including pictures my mom had sent me to the corporate email addresses I found on this page.

I placed a Mothers Day order on 05/07/08 for my mother in law. I ordered 12 red roses plus free 12red rose with free vase at$53.27. She would be receiving them on 05-09. She called me late 05/09 and thanked me. I then asked her are the red rose gorgeous. Then she said I got 6 pink rose.

I was FURIOUS, I immedietly called 1800flowers they seem like they dint care. Told me they will resend correct order on 05-10. Well never arrived I called back 1800flowers and put me on hold and said they will resend them 05/11 plus I will receive 20%off next order. Why would I order again from a company that does no care and messed up 3x. I told them I wanted my money back NOW. They said ok. Now 05/14 I still don't see my refund. I called again and the employee showed they din't have me receiving any refund. I demanded to speak to a manager but I was not allowed, she will correct for me to receive my refund in 3 days. I WILL NEVER ORDER FROM THIS COMPANY bad customer service.

My mother in law hates the color Pink and thats what she received 6 pink roses.

I ordered a Gardenia planter to be delivered to a friend of mine in Florida. The item on the web site had the following description: White gardenia arrives in bud form ready to bloom into full beauty. The planter arrived when they said it would; however, there was one flower on it, and not a single bud. When I contacted 1800flowers to complain, the response I received from a customer service specialist was a note stating that I could find plant care on their web site. Are you kidding me?!?! Talk about bait and switch!

I ordered flowers for my mother on Mother's day from 1.800.flowers. I ordered a large flower boquet and was charged $65 for the large. I got a call from my mom on Friday who said she got the flowers and thanked me, but my dad let me know that the arrangement pretty disappointing. I was able to surprise my mother and saw the flower arrangement for myself. The photo for the large boquet I ordered showed a large basket FILLED with colorful daisies. The actual arrangement, which I saw for myself, had approximately 20 wilted daisies in a cheap basket that was the size of a sunglass case- PATHETIC.

We had ordered flowers to be delivered to my Mother In Law for Mother's Day. By 3:00 Sunday, they were not delivered and I was Guaranteed that they would be there by 7:00 P.M. They never were delivered. Nor was the Florist contacted when I called at 3:00. At 10:00 when I finally got through to someone, I was offered a 20% discount to have the flowers delivered on Monday. They also said a manager would call me right back. Well, 24 hours later, I am still waiting for that call. I will never use 1-800-Flowers again! Not dependable and lousy customer service.

I ordered flowers for my mother for Mother's Day & asked that they be delivered on Saturday, May 10, 2008. I got several confirmation emails stating that they were being delivered. When I called my mother today (Mother's Day), I asked her how she liked the flowers. She had never received them. I tracked them on UPS & it states that they can't be delivered. I called 1800Flowers, waited forever to talk to someone. Finally, I talked to someone named Stacy but was disconnected. I tried calling back but was always disconnected.

$67.98 has been charged to my account. And, I can't talk to anyone without being disconnected. I paid extra to have them delivered on Saturday. But, of course, they haven't been delivered at all. My mom thought I'd forgotten her for Mother's Day

I ordered some flowers for my 90 year old Grandmother for mothers day and set them to be delivered Friday the 9th two days before mothers day. I decided to have them delivered early knowing that mothers day would be a busy day and I didn't want to have any problems and also I thought she could enjoy them throughout the weekend.

Well, Friday night rolls around and I was expecting a call from my Grandmother thanking me about the surprise flowers but never got the call. So I then called her and she said she didn't receive anything. I called 1800FLOWERS.COM the next morning to find out what happened. They said UPS delivered them Friday at 1:30pm.

UPS must have dropped them off at the wrong house. Now I dont know about you, but I was expecting to have a more personal delivery service rather than just a UPS dropoff. I told them she never got the flowers and they told me that they will scheduale a new delivery but they won't make it on mothers day Sunday and most likely will be delivered Monday or Tuesday next week. But to smooth things out they gave me a 20% discount card. Yeah Right, like I am going to use them again to order flowers for anybody after they messed up so bad the first time. Plus remember I even had them schedualed to deliver early so I wouldn't have these problems and still did! I would have been better off just going to my local floral shop and do it myself since they dont understand what service is anymore and throw a 20% discount card in my face.

I have paid for flowers to be delivered early for mothers day that wasn't delivered on time. All I got in return is a measly 20% discount card for my next purchase as if I will ever do business with them again.

I had sent flowers using this company before and been happy with the service. I never had any billing problems. On April 24, 2008 I ordered flowers to be delivered to a small town in Texas. To the best of my knowledge the flowers were delivered in good condition.

My credit card was charged twice. I spoke to two people in customer service who referred me to the controller's office. The man there said my credit card had to be charged twice to make sure 1800flowers got paid. They have already been paid. They will not release the second charge. I want to tell everyone I know about this.

There is a charge for $63.76 on my credit card that I cannot get removed. I have contacted the credit card company and was told that 1800flowers will have to remove the charge. I can't authorize this myself.

I cannot believe that 800flowers.com would allow some other company to access our bank account without consent. What a scam! How could [they] break the trust of a customer purchasing something supposedly in confidence-and than reeling you in with a click here scam. THAT DOES NOT GIVE PERMISSION TO SELL OUR BANK CREDIT CARD INFO!

Anyhow if anyone is a victim of this $11.99 scam you can call that TLG*LIVEWELL Company and 800flowers-i called to complain about their scam-and they said since only a small percentage of people are upset they don't really care. This will continue. well that will be the last time I EVER purchase from them again!

I ordered flowers for my father's funeral in California. They needed to be there by 9:30 Monday morning and I get a call at 9:10 saying the flowers can't be there. I will never get over this.

These flowers where going to be from children and grandchildren because we could not be there. I'm just sick and will never get over this one!

On multiple occasions we used 1800flowers.com. Originally, they were pretty good. The last time was Valentine's Day, and the flowers sent by my grandmother and ghusband were not as ordered, of poor quality and dying. I called the local delivery florist and complained. He said he would redeliver again. He never did. 1800flowers did not issue a refund nor did they respond to my emails. Will not use them ever again!

A representative came to my flower shop asking to become a 1800flowers shop. They told me it would never cost me anything because I would just be receiving orders, and I would receive 80% of each order I filled. We have filled their orders for several months and have yet to get a payment of over 53% of the amount we sent out - yet we filled the orders and delivered them. When we got the bill they added non-sending fees. I sent a certified letter telling them to discontinue sending us orders. Someone called me from there and asked why. I told him why, and he said he could have adjusted those fees - but he never has in all these months.

Customers don't realize that when they order from 800 flowers they are talking to someone on a computer who never even sees a flower - it's the local shops filling these orders and giving up to 47% to the guy in the middle. Then if you have a problem, it is impossible to find anyone who can help you. Just today they canceled an order with us that we delivered three days ago--for non delivery. We have no recourse - they will simply not pay us. We have a signed delivery sheet from the recipient, and they don't even want to see it. Also they said in the conversation that it really wasn't for non delivery; it was because the customer wasn't satisfied. She didn't feel like it looked like the picture, but we had filled it to value and delivered it. Now we will not get paid one penny for it. They also put full page ads in the yellow pages under the name of Laura's flowers and say they are a family-owned business and list the local towns they go to. When you call Laura's Flowers, you quickly find out you just called 1800flowers. This is deceitful to the public.

Monetary consequences of losing 27% of costs of the orders we have filled for them.

I placed 2 orders for flowers. The first were sent to my sister and while they arrived, they were definitely not what we had ordered. They were supposed to be shades of purples, but the ones she received were UGLY yellow and white with no purple. Plus there were a total of like 5 flowers. When I complained they said they were delivered and they would not help further. There goes $50.

My wife's order was supposed to come yesterday but never did. We received a delivery confirmation and when I contacted them they said my wife signed for them. BULL. There goes $100.

There were charges to our Citibank credit card of $11.99 per month for the past five months. We called the bank, and after having to argue with them, they did credit the money back to the card. We traced it back, and the charges appeared after using 1-800 flowers, which we will never use again. This happened to us in the past, and it was Ticketmaster. Just be careful when using credit cards for online purchases. The only site I will use in future is Amazon; it's the only safe one I know of.

Economically we did receive our credit; however, the emotional stress and time wasted is not necessary. These companies that do this should be severely prosecuted. This is nothing short of theft; they say they offer discounts and that is what the charge is for, then why not be open about it and give the customer the CHOICE to purchase? In most cases the customer is not aware of any discount, and probably don't even use any of the products the discounts are for.

I ordered flowers from 1800flowers.com for my wife, mother, and mother-in-law for Valentines day. They never delivered the flowers and promised to refund me the total amount. I have been on the phone over 4 times to get my credit back. They keep telling me that it will be credited, and it never is.

Financial and emotional damage.

I ordered a dozen premium roses in a red ruby cube vase on Valentines Day. This product was featured on the Today Show as they so proudly displayed on their website. The flowers were described as premium red roses, but I still don't know what they meant by premium. When I saw them they looked like average roses that I could pick up at my local super market. I would have been better off getting them there also, as they have a different selection of vases to choose from. The flowers I got for my wife were delivered not in the ruby cube vase shown on the Today Show as I ordered, but in a regular clear glass vase. The kind you buy at the store for $2.50. The flowers I buy her on regular days just to say thanks look better than what I got, and these cost me 3 times as much. For that price you'd expect something a cut above the rest. Completely took the special romanticism out of our first Valentine's Day as a married couple. It's bad enough that I had to go through the whole hassle of complaining about receiving the wrong vase with my order and have someone call me on my way home and say that they will credit my Visa with a 20% refund within 5 to 10 business days. But I get home and find out that the vase wasn't the only thing wrong with it. The fresh greens that were promised would accent the roses turned out to be fresh PLASTIC--except he plastic wasn't fresh. After checking my statement this month, I can see that I was lucky enough to get the 20% off the order. But, I think this had to do with the means by which I complained. I read the consumer affairs page about 1800flowers prior to complaining, and wanted to make sure I wasn't going to be another victim. I scoured Google for any email addresses I could find for 1800Flowers. The Founder and CEO's info is quite scarce, but he actually did publish it in a magazine some years back: Jim@1800flowers.com.

Also, being a former network administrator, I spotted what appears to be their naming scheme for email addresses. (It's the most commonly used naming scheme: The first letter of the first name, followed by the last name. Therefore, the director of customer service who is Julie Kaufman would be jkaufman@1800flowers.com.) So after my complaint to the regular customer service address was returned with a sorry but we're so busy we're not taking emails or phone calls letter, I re-sent it to every distro I could find, such as investors@1800flowers, and also CC'd it to the Founder/CEO (Jim) and Director of Customer Service. I can only imagine it was this action that got me a phone call apologizing for the bad service within 30 minutes of sending the email on their busiest day of the year.

Last week I got a cookie cutter email apologizing again for bad service and offering 10% off my next purchase. Ha! I will never use 1800flowers again. How is it that they allow such gross misrepresentation of their advertised products to take place? As requested, by the time they called me that day they had looked into what happened with my order. The local florist was just so overwhelmed with it being Valentine's Day and all that, she just didn't notice that she sent my wife the wrong vase. Well, I can totally understand. I mean, what local florist in this country was actually expecting a large increase in flower orders on Valentine's Day? Who could possibly see something like that coming? Well, I can see how she was so caught off guard. But there's no excuse for switching up fresh greens for accent with factory manufactured plastic plant leaf replicas. How stupid do you think I feel knowing that I sent my wife flowers in a regular vase with plastic accents? I don't think I've ever had such buyer's remorse for a product that was so incredibly falsely advertised as this.

I placed an order February 11th to have flowers delivered to my wife's work on the 14th. The flowers have yet to arrive, my credit card has been billed over $73.00 and the company refuses contact. This is just plain theft.

Monetary loss and embarrassment for me and my wife.

I ordered flowers for my wife, mother-in-law and mother to be delivered on Valentine's Day. By midnight on Valentines Day, no flowers were delivered to any of them. (They even sent a delivery confirmation for one of them.) By 5:00 p.m. the next day, no flowers were delivered. I called 1800Flowers. They offered me 20% off and to deliver. I demanded my money back, and they said they would issue a refund. I am waiting to confirm on my upcoming statements.

I was sorely embarrassed and had to face up to the big 3 in my life. Not a good scenario. I will never use 1800Flowers again.

I placed an order through 1-800-FLOWERS on Monday, 2/11/08, to have flowers and balloons delivered to my Mom's job on Valentine's Day. The flowers never got there, and as a result I had to spoil my own Valentine's Day surprise by calling my Mom to let her know that she should have received the gift. She said no one ever showed up with any deliveries. On 2/15/08 I called the company and demanded a refund, which they gladly said they would do. The next day I get an email confirmation saying the flowers had just arrived at my Mom's job, but because no one was there, they left with the flowers and balloons. I called 1-800-FLOWERS back and explained what happened and wanted to make sure my refund would still go into effect because not only were they super late, but I didn't even want them anymore. The woman on the phone assured me the refund request had been processed and that it would only be a matter of days for it to credit back to my PayPal account, which is the method of payment I used to make my purchase.

It is now 2/25/08, and I still have not received a refund of any kind. I called the company back and was told the same thing: that the refund had been processed and that I should speak to PayPal. I called PayPal, and they searched their records and found that--surprise, surprise--no such refund had ever been sent to them to credit back to me. 1-800-FLOWERS apparently decided to place blame on PayPal. I have since filed an escalated dispute with 1-800-FLOWERS via PayPal's dispute process. Hopefully I will hear back from 1-800-FLOWERS soon regarding my refund of over $100.00. If they do not refund my money through those means, then I will file a complaint through the Better Business Bureau. I am upset and irritated that this is what it takes to get a simple refund, which is being drawn out longer than it needs to because the company is incompetent.

I'm out $100.00+, my Mom never got her well-deserved Valentine's Day present, and I am very stressed out from this ordeal that shouldn't have happened in the first place.

On Feb 13th, I placed an order for some flowers to be delivered to my wife on the next day. I received the order confirmation and the delivery confirmation stating it will be delivered the next day. Next day comes around, no flowers. So I called the customer service around 6:15PM inquired about the flowers; at the time I was told that their normal delivery hours is 9AM to 7PM and the flowers could be their any moment. Giving them the benefit of the doubt, we waited until 7PM, and still no flowers.

I called again the very same night to cancel my order with them, and was told that the cancelation notice has been send and my account will be credited; 2 days later, the charge they made went from pending status to posted, so I called again and spoke to another customer rep, this time I was told that the flower was delivered on the 14th at 9:37 AM, but somehow they do not have the information on who signed for it, therefore they will need to find out that information from the florist then decided if they will refund me. When I called back on the 19th, I was told a totally different story.

I made the mistake of giving 1-800-Flowers a second chance, after they failed me one previous time. The previous time, the so called roses they sent looked like something that were dug out of the trash after the care takers got done cleaning up the headstones at a graveyard. On that order I called to complain, they were nice enough and offered to resend them, which I said ok. BIG Mistake...no better. After a few more calls, and an attempt at a third delivery I got a big 20% of my order refunded to me.

So a year passed, I was out of town on Valentines and decided, hey let me try this again. BIGGER MISTAKE. I ordered two dozen roses in a vase, with a box of chocolates. Well...the chocolates showed up, along with a stuffed animal (bear) but no roses. So I called right away, was on hold for 20 minutes on the 14th, no one ever picked up. I called again on the 15th, twice, same thing. I finally get in touch with them this morning. And guess what, they offered me 20% of the order amount as refund. But I didn't get what I ordered?

They say, well you weren't suppose to get a stuffed animal (bear), but we sent that instead, so that replaces the value of the vase and some roses, so we can only authorize a 20% refund. His supervisor wouldn't get on the phone, she told him to relay this to me. I then called their corporate headquaters in Carle Place, Long Island. Was put on hold, for 15 minutes, then disconnected. Never actually getting to talk to someone.

My boyfriend placed an order two weeks in advance to have flowers delivered to me for Valentine's Day, at my office.

The flowers NEVER came. No one called. No one emailed. NOTHING.

A week later my boyfriend called to find out what happened, and apparently the delivery person was told our company no longer existed in that building.

Even if that was true, why did NO ONE call or email either my boyfriend or myself to find out where to deliver the flowers?

Eventually they gave us a discount and promised to resend the flowers. We haven't seen them yet.

1800 Flowers is absolutely terrible to deal with. I placed an order on 2/19 for delivery on the 2/21. I called the afternoon of the 20th to change the delivery address because my friend works in a school that was canceled due to the weather. The rep said it would not be a problem and the delivery could still take place. As of 3pm on the 21st, the flowers still hadn't been delivered.

I called again and was told that the florist had until 7pm to deliver the arrangement. She refused to give me the name of the florist so I could contact them myself to check on the status.

6:45pm and still no flowers. When I called again, I was told the new address I gave was out of the service area of the previously arranged florist. The order was apparently transferred to another florist however the address of the school was out of their service area!

My question was why didn't the representative at 3pm notify me of this so that I would have had time to make alternate arrangements? And why didn't she contact the florist herself at that time to check on the delay since she wouldn't give me the florists name?

The representative then proceeds to tell me the flowers will be delivered tomorrow. Hello, today is my friend's birthday. I told her to cancel my order and give me a refund to which she says she cannot do because the florist is closed. But she says she'll leave a note in the morning for the order to be canceled. I have no doubt my credit card will be charged. I so wish I had read these posts before I ordered.

I am a frequent customer with 1800flowers.com, so I was surprised when they were so rude to me. Last week, I placed an order of flowers to be delivered to my sister on her birthday (2/20). The apartment number was not listed corrrectly, but they failed to contact anyone. By 9 pm, I tracked the arrangement to find out that UPS will deliver it two days later. When I called to inquire about the situation I was told that my money would be refunded, but there was no supervisor available. I received the following email:

Thank you for shopping with 1-800-FLOWERS.COM. We have canceled your order, the order will still be delivered but your recipient have to refuse the gift when delivered in order to receive the full credit. The full credit should show on your credit card on your next billing statement within three to five business days. We look forward to serving your gifting needs in the future. If you have any other questions or concerns, please do not hesitate to contact us at the address listed below. You can also contact us at our customer satisfaction number, 1-800-468-1141.

I was already told that my money would be refunded, but now there is a catch. How reasonable is it for me to get a college student to remember to refuse a delivery? Since I already had another order on the way, how would she know which to refuse? This is ridiculous. They need a better system of tracking with UPS.

Well, I tried to contact them once again and was told that there was no customer service supervisor able to speak to me again. This was a call placed through the customer service center. I was told that they would get back to me. I am still waiting.

I am disappointed because I have spent hundreds of dollars with this company within the past two months. I will never use this company again.

Ordered Valentine's day flowers for my partner and they arrived late. This has happened in the past on other deliveries and I should have known better. I will never use 1-800-flowers again and am in the process of disputing the charge on my credit card. Tried several times to get answers from 1-800 Flowers but no response. BUYER BEWARE!

I ordered flowers from 1800flowers about 5 months ago, and on my statement today I received a $12 charge from TLG*Livewell....I called, and they said this happens all the time on 1800flowers. They are going to give me my money back in 10-15 days. DON'T ORDER from 1800flowers.com.

On February 13, 2008, I relied on 1800 flowers.com to deliver a funeral standing spray to a dear friend's. It was to be delivered on 2/14/08 the next day . I was told that it was going to be delivered by 1 pm--no later--and that is the only reason I went through with the order. On Feb.14, 2008, when I showed up at the funeral at 12:30 pm, I just could not believe that they were not there. I called 1800flowers and kept calling until I finally got someone around 10 pm. I spoke to a customer rep named Corey; he refunded my money back and stated there was nothing else he could do for me. The next day I spoke to another representative who offered me a $20 give certificate, which I did not want. I wanted someone to explain to me why My Best Friend had to be buried with no flowers. No one has been able to give me any satisfying reason. No one's apologies were sincere because all they tried to do was brush me off. On the same day I spoke to another rep called Linda (#6060) who stated that all she can do is give my information to a sympathy organization. In which case she also stated they will get in contact with me; I have not received any phone call. I checked my e-mail, and I find a confirmation e-mail from 1800flowers stating that the arrangement was delivered on 2/17. This only added insult to injury. I called again and spoke to a rep named Frances (#4054) who was extremely rude and told me her supervisor instructed her to deal with me herself. She screamed and continuously interrupted me with an end statement that there is nothing they will do no matter who I write or call.

The embarrassment this caused has not allowed me to sleep. I lost My Best Friend and the last chance I had to show my love; it was defiled by incompetence and carelessness. There has to be something that can be done. I requested arrangements to be sent to three different homes which I think was reasonable to show that they were taking responsibility for their inconsiderate and less than mediocre service.

1800Flowers has a satisfaction guarantee that is a lie: "Providing exceptional flowers and gifts, and superior customer service is important to all of us at 1-800-FLOWERS.COM. We guarantee the freshness of our flowers for 7 days. If there's something we've done and you're not completely satisfied with your order, we'll redeliver, refund, credit or offer a comparable exchange if the original product is not available."

If you've had a problem with their service, you should contact the companies they claim endorse them: Internet Retailer.com http://www.internetretailer.com/contact.asp; Forbes Magazine http://www.forbes.com/fdc/contact.html; AND 1800Flowers executive management: http://investor.1800flowers.com/management.cfm

Tell everyone you know and don't know (internet blogs and sites like this one) that 1800Flowers will take your money and only give you 20% off to make you do business with them again. Finally, tell people about the other options they have. Loss of market share speaks volumes, and when they start losing customers and money, then they'll respond.

I ordered the Rose & Cally bouquet on 1/25 for a 2/14 delivery--and was sent the Elegant Wishes bouquet. 1800 Flowers was out of the Rose & Cally and took it upon themselves to switch it out without contacting me. The first customer service rep I spoke to tried to convinced me that I ordered the wrong bouquet. I asked to speak to her supervisor and was put on hold for 5 minutes, then hung up on. I called back and spoke with Destiny, another customer service rep, who was EXTREMELY rude. She too claimed I ordered the wrong item. After 5 minutes on the phone with her, I asked to speak with a supervisor and was told "yeah, whatever" and transferred to Chase Bank. The 3rd person I spoke to was a helpful guy named Robin. Unfortunately, I spent 50 minutess on the phone with him only to be told that they couldn't send what I originally ordered because they were out. They were out of my 2nd and 3rd picks, and the 4th option couldn't be substituted because it was from a different type of retailer. Eighteen minutes later, he told me my only option was to get a refund. He transfered me to the 'refund department'.

After being told by the first refund dept rep that I COULDN'T get a refund and that they could only give me 20% off my next order, I escalated to a floor supervisor named Keith. Keith thought he was smart, grilling me about when I ordered the flowers, why I was just calling now, explaining how the ones received were similar and more expensive, asking which of the flowers the recipient was allergic to and if so, why did she keep the flowers. In the end he told me that he wouldn't give me a refund because I did received something. I asked to speak to his supervisor, and he would not give me a name. I asked to speak to Julie L. Kaufman, Director of Customer Service, who responds with your confirmation e-mail, but he would not give me her info. When you try to reply to the confirmation e-mail she sends, it's goes to an address called noreply@1800flowers.com.

1-800Flowers.com WILL NOT SEND WHAT YOU ORDERED AND THEN TELL YOU THAT YOU ARE STUCK WITH IT AND NOT GIVE YOU A REFUND. THEY CLAIM THEY HAVE A 100% SATISFACTION GUARANTEE, BUT THAT IS A LIE. I AM NOT SATISFIED AT ALL.

I spent $84 on the order, over 70 minutes total on my cell phone, and my girlfriend received flowers she is allergic to.

My husband ordered flowers for me from 1800flowers on 1/25/08 - plenty of time for them to be delivered on Valentine's Day. Needless to say, the flowers did not arrive. He tried calling 2/14, and they were not taking complaints - only new orders! He called again on Friday, 2/15 and was offered a refund and 20% off his next order: Do you seriously think we'll order from them again? He was told that a manager would call him back - no one ever called. I called on Monday and was treated very badly by their customer service agents. They were curt and unapologetic. They wrote inaccurate notes on our order profile and accused us of not cooperating with their assumption of what 100% satisfaction actually means. We were asking that they refund the difference he paid for the flowers he bought that day. The difference was $70. The flowers arrived on Friday, 2/15. I was out of the office that day, on vacation, and the flowers sat with no water and died over the long weekend. To add insult to injury, I came into the office to find a box of dead flowers sitting at my desk!

My husband had to rush to a flower shop on Valentine's day and pay $130 for 12 roses (1800flowers confirmed 18). I sat in my office surrounded by 4 women who received flowers, and I was the only one who didn't. I was quite devastated since he always sends me flowers. I thought maybe he was upset at me or had forgotten. I went home extremely upset that night. In the end we have spent about 2 hours on hold with them and have gotten no where - except the clear notion that they do NOT value their customers!

I ordered the flowers to be delivered on Valentine's day. That day (date of scheduled delivery) I received a phone call from a very unprofessional lady who apologized and explained the flowers would be delivered the 15th instead, and offered me a discount. Without many options, seeing as it's Valentine's day, I accepted. The next day I talked with my wife, and she had received no flowers. For the last several days I got the "we are busy goodbye" message like others, several e-mails went unanswered, and today (the 19th) I have finally gotten a hold of the customer service dept. They transfered me to Chase Mortgage (who couldn't explain to me why they would have done that). Now on my second phone call with 1800flowers, I'm on hold while typing this. My next step is to file fraud charges with the credit card company. Please don't fall victim to these unprofessional scam artists as I have.

On 02/11/2008 I placed an order to have three sets of flowers delivered to three different addresses--one on Feb. 13th and two on Feb. 14, 2008. The one for Feb. 13th was delivered on time. But to date, Feb. 18, 2008, the other two orders were not delivered. Multiple attempts to reach them have gone unanswered. To say the least, I am trying to get my money refunded to me, but no one at 1800flowers seems to care. No one answers the phones, and emails are answered with a generic one stating that they have received it. I tried to track the shipment on line, and the only thing I see is that the order was placed. UPS to date has not picked up anything for shipment. PLEASE HELP.

Aside from the embarrassment, they have ruined a happy relationship which I had before this.

I ordered flowers on 2/9/08 from 1-800-Flowers.com for delivery on Valentine's Day. I paid the extra charge to ensure delivery on Valentine's Day, and I ordered flowers that were guaranteed next day delivery so I assumed they would be in stock. An arrangement showed up on 2/15/08, a day late, but it wasn't what I ordered and in fact looked like the left over scraps from the florist. I have been a loyal and frequent customer of this company so I gave them the benefit of the doubt and tried contacting them for resolution. I was unable to speak to a human and have gotten no response to e-mails. There was a disclaimer about severe weather affecting deliveries, but there was no severe weather in our region on Valentine's Day, and the arrangement came from a local florist.

I am a Marine stationed for two years in Okinawa unaccompanied, so little gifts mean a whole lot more to my wife than normal. The strain of our forced separation is enough without having to explain that I didn't forget about her on Valentine's Day. Unless I get a refund and apology, I will never do business with this company again and will spread the word through out my extensive friend network as well.

I ordered flowers on 2/11 for delivery to my wife at her job on 2/14. I did not hear from her, so I called her. She said that 1 of her co-workers was supposed to get flowers, and they never showed. I didn't want to ruin the surprise, but I told her she was also supposed to get flowers. Turns out they both were ordered from 1-800-criminal. I tried to call--just get a recording that says: thank you, goodbye. I sent an email to cancel the order and never received a response. We are now going on Feb 18th, still no flowers, no call and no email to me. How do these people get away with this?My card was charged, and I have notified the bank, who is looking into fraud.

My wife got no flowers; I am out $73

I ordered flowers for my wife for Valentine's Day on Monday, February 11, 2008. Notice I ordered in plenty of time for Valentine's Day delivery. It's bad enough that the prices of flowers double for this one holiday; the delivery charges also nearly double as well.

The high end price of the flowers and delivery are obviously not enough to get what you order on time. The flowers came during the afternoon of February 15th, and twelve of the thirty six roses were dead. The real kicker is they used UPS to ship the flowers, so who knows what happened in transit. It seems UPS picked up the delivery from 1800 Flowers at 6:15 on Valentine's Day. Obviously, they were not to arrive on time even though the 1800 Flowers website tracking told me the delivery was complete. After calling them, they deducted 20% from my bill. The end result? I will never use 1800 Flowers again, and judging by all of these complaints, you shouldn't either.

I ordered some flowers for Valentine's Day from 1-800 Flowers because I was travelling. On the day of, my girlfriend received a package which contained a vase but no flowers. I called the customer service immediately, and after being on hold for 30 minutes, I was able to talk to a representative who offered a 20% discount and promised to deliver the flowered ASAP.

After four days, my girlfriend still hadn't received the flowers. I was very upset, and I called the customer service, but wasn't able to reach a representative because they were receiving a huge volume of calls, most likely due to delivery problems and complaints. In the end, I was charged $50 for a product that wasn't delivered, and my girlfriend's Valentine's Day was ruined.

I placed an order on 02/11/2008 for the large "In the Pink" arrangement ($59.99) with a Happy Birthday balloon ($5.97) to be delivered to my boss on 02/12/08. Though I do accept the fact that the arrangement will not look like the picture 100%, the picture shows a tall vase filled with a dozen Gerbera Daisies, Snapdragons and other foliage. The description states that the vase is 9" H and the total arrangement is 18" H. My boss received a squat vase that measured 4 1/2" H, and contained: 2 Gerbera Daisies, 2 snapdragons and some pink flowers. The arrangement measured 11" H. The balloon was also missing. I was so embarrassed; the arrangement was purchased by a group of co-workers, and what was sent was certainly not worth the $78.97 that I was charged. I immediately called Customer Service and spoke to Monique. While she was sympathetic, she also promised a partial credit to my card and re-delivery of the arrangement that same day. Nothing was sent on the 12th, 13th,14th, or the 15th. On the 13th I once again complained, and received an email from Rajesh Sharma informing me of the $15.79 credit, and that an email had been sent to Wegmann's Florist to re-deliver the flowers. On the 14th, with no flowers in sight I sent another email demanding that my money be refunded, or that I would dispute the charge on my credit card. I have not heard anything from them yet!

I was embarrassed in front of my co-workers and my boss. I had offered to order the flowers, and we had collected money from everyone for the cost of the flowers and for a gift certificate at a nice restaurant. After the flower fiasco, I could not accept the money from my co-workers, and used the amount to purchase another gift certificate to the same restaurant. I intend to dispute the charge on my credit card on 02/18/08. I imagine that consumers who order through a national florist like this instead of a local florist do so because they do not live near the recipient. Unfortunately, I imagine that we are taken advantage of by these thieves. Unfortunately for them, I was there when the flowers were delivered, and I even took pictures of this disgrace. I could have made the same arrangement, with a balloon to boot, for less than $20.00.

On February 12, 2008, I ordered flowers to be sent to my sweetheart in another state. I was charged the $149.95 for the flowers plus the $16.95 for the delivery. On February 15, 2008, I get a call from the company stating that the flowers were not delivered because they were so busy, and they couldn't get it done on time. They apologized and credited the money back to my credit card. I asked them what they intend to do about this, and they said that they will give me 20% off if I still wanted it delivered on February 16th. I asked to speak to a supervisor, and they took my information and said that someone will get back to me by the end of the day. So far nobody has contacted me. I will not do business again with these people.

My girlfriend never ended up getting the flowers at her workplace, and I had to call her and explain the situation. The only proof I have is to show my credit card had been charged and that they will credit me within 5 business days. There should be laws for companies that do business in this way. They overbook the orders and don't finish the job. Pretty scummy I say!

Very simple. I ordered what should have been a lovely arrangement several days prior to Valentine's day. I was given the option for an early delivery for a lower price. I took the offer figuring at least I know the flowers would arrive on time. Well, they did arrive on time. More than a dozen DEAD flowers arrived when they promised. Unbelievable. And now I have been trying to call customer service for 4 days, and they don't even put you on hold. Instead you get a message saying that we can't take your call right now. So, dead flowers for a lovely woman who means the world to me, and I cannot even complain to the company that offers a 100% satisfaction guarantee. Never again.

I placed an order for flowers for Valentines day Feb 9th. Received a confirmation and my credit card was billed. No flowers arrived on the 14th. Repeated attempts to talk to any human person at that company were wasted. Recordings and on line inquiries are all there are. Late today I received a verification that my flowers had been delivered. One problem however, they had not! Again tried to reach a human; the number gives a recorded message that there awfully busy--good bye.

My wife did not receive her flowers. I feel like a fool, and I am out $85 and a lot of time wasted trying to contact this bunch of goofs.

I ordered flowers for my wife for Valentine's Day. They charged my credit card but never delivered the flowers. Can't get in touch with them either. Phone system disconnects me.

I ordered a large fruit basket and a flower arrangement for a funeral. They ruined my order by sending two flower arrangements, after confirming that two baskets had been shipped. They did not refund my money although they promised it in two business days.

This seems to be the norm. Had I known this company had so many consumer complaints, I never would have done business with them.

My Valentine's Day order was given through the 1-800-FLOWERS.COM web site on 2-12-08 for a 2-14-08 delivery. The order was delivered 2-15-08. I am totally in the doghouse with my wife as there was nothing for her Valentine's Day. The flowers showed up 2-15-08. They are frozen and in extremely bad shape. They do not look attractive. I am refusing to pay for an order that is a day late and in extremely poor condition. Three web site inquiries were sent to 1-800-FLOWERS.COM, with no response from them outside of an automated thanks for your e-mail. I tried to call them about my concerns. Their phone system refused to let me talk to a human about my issues. It hung up on me. This is the poorest example of customer service I have experienced in a long time.

I am out $100 for flowers that are wilted from being a day late and frozen.

I ordered flowers and a balloon on-line with 1-800-Flowers to be delivered on Valentine's Day 2/14/08. I received the order number and assurance that the order would be delivered between the hours of 7am-5pm. On Feb. 14, 08, no flowers. No call, no nothing. I was willing to give them one extra day, Feb.15, 08. Still nothing. I called the toll-free number, which of course is 1800flowers. I was unable to speak with a live individual. A recording came on, asked for my order number which was given, then I get put on hold until the next available representative. While on hold, the phone kept disconnecting. I called all day, still no connect. I decided to go to the web for an e-mail address to send my complaint and request a refund. I found the website and sent my concerns. I received a response back which is very generic and probably is sent to anyone and everyone who has a complaint.

Needless to say, I am very disappointed and angry that I am now unable to get in touch with someone to express my concerns. I am out of $72.96 which was taken immediately from my credit card and nothing to show for it. I would never recommend anybody to order flowers from this rip off company, and I will be sharing this with everyone I come in contact.



My husband ordered flowers for me to be delivered to my office on Valentine's Day. He placed the order a month in advance (I have the email confirmation) and paid extra to guarantee delivery on Valentine's Day. I was at my office all day, and nothing showed up. When I got home, we called 1-800-Flowers to find out what the problem was. They informed us that due to the holiday, some deliveries wouldn't be made until the next day. What's the point of paying extra for guaranteed delivery if there's no guarantee? I finally talked to a supervisor who offered us a rebate of 50% off this order and promised that it would be delivered today (a day after Valentine's) and they would offer us 50% off our next purchase if we choose to use them again. I thought they were getting off easy, but my husband was determined that I receive the flowers that he ordered, so we agreed. As I was leaving for lunch today, a girl arrived at my office with flowers. My husband ordered something called Timeless Tulips, 20 assorted color tulips in a vase (my favorite flower). What arrived was a small mixed bouquet of red roses and tulips. The roses were dying and the petals were falling off the tulips. It looked like the local florist had sent their left-overs from the day before.

Needless to say, I rejected the delivery. I have been on the phone with customer service for the last hour; they refunded our entire purchase, but they did NOTHING for the fact that I did not get flowers from my husband on Valentine's Day. They offered no excuses, they made it seem like I was in the wrong for expecting the service that I was not only promised, but GUARANTEED! I called the number for the corporate office that is listed on their website, and when I told them I had a complaint, they transferred me back to customer service. I hung up and called again; they told me that there was no one I could talk to at the corporate office, but I was more than welcome to leave a comment with customer service.

The consequences of this service was that my husband did not get me anything for Valentine's Day...which isn't a big deal to me, but it really hurt him. We may be getting all of our money back, but there isn't a price we wouldn't have paid (within reason) to get the service we expected!

I placed two orders for flowers for Valentines Day on February 12th. I was told over night delivery. One was received on the 14th; the other order to my mother was no where to be found. No tracking number, no one to answer the phone, and the computer could not find the order. I was shock when I found this site of the number of complaints that go back to 2000. It's bad enough that they cannot provide adequate delivery service, but the customer support is totally unacceptable. Anyone else would be driven out of business if they were so unresponsive to complaints. This is a service that one expects delivery without calling to check on them. I would not use this service if I was close enough to deliver the flowers myself.

How does someone assess damage when your lonely 84-year-old mother had her heart set on flowers from an only living son? We all hope other will be considerate enough to minimize loved ones' stress.

I ordered flowers for my wife same day service for Valentine's day, and they never arrived.

Great emotional damage. I ordered same day service for Valentine's Day as promised on the company's Website, and as of February 15 the flowers had not arrived. At the very least this is false advertising. I am now trying to get my money back and have been on hold with customer service for 1/2 an hour. While I was promised my money back, I am unable to receive anything from the company in writing to this effect.

Like I said on my first complaint, I ordered flowers for Valentine's day on 02/12/2008, and $72.25 was taken from my account at 5:30 PM on that day. I want the money to my account.

My sweetheart finally received her Valentines Day flowers a day late... totally useless, after the fact. Not only that but what I ordered was called Plum Crazy which consisted of various purple flowers in a beautiful purple vase. What she got was dark burgundy flowers in an orange vase! This is the most blattant abuse of a customer I have ever seen--a broken contract date AND a product which did not look even close to the picture ordered from. Who in their right mind would substitute ORANGE and BURGUNDY for PURPLE? Was the florist color blind?

It took me 48 hours, 9 phone calls, and lots of emotional distress before they agreed to refund my credit card. That is yet to be seen.

The flowers looked nothing like the picture. My name was spelled wrong. And I have yet to get anyone in customer service on the phone.

I was embarassed by what was delivered to my wife. Will never use them again.

I placed an order on the day of 1/23/08 for it to be delivered on the day of 2/14/08. Today's date is 2/15/08 and still no delivery. I called for two days and still nothing at all. They messed up everything, and all I get is: we're sorry. No, they need to give me back my money in full, and still send the flowers out because this is their mess, not mine. I am so unhappy. It was going to be a wonderful day, but it was not--thanks to 1800flowers. I even was on hold for hour before I was able to speak with someone.

My husband ordered a dozen roses from 1800flowers for Valentine's Day. I never received the flowers. The website showed the flowers were delivered and signed for on 2/13. It took me 2 days and 4 hours of waiting on hold to find out the florist wasn't able to make the delivery and to get a full refund. NEVER USE THIS COMPANY!

They did not deliver the flowers I ordered for my wife on Valentine's Day 2008. I had to call over 29 times in order to get through to customer service. This is a terrible company, full of lies.

I demanded a refund.

Ordered flowers for Valentine's Day for daughter. Not delivered, and they will not talk to you or reverse the changes.

$72.00 charged to my credit card.

I ordered 2 dozen roses to be sent to my girlfriend's job site for Valentine's day. I paid for the roses 5 days in advance and was told that they were guaranteed to be delivered by noon on Valentine's day. So come to find out that the flowers were not delivered, and I did not receive a call or email saying that the delivery was not going to be made. So she comes home empty handed, and Valentine's day is ruined. I tried calling 1800flowers, emailing them, etc.; the phone lines wouldn't even put you on hold--they just said due to high volume we are unable to take your call and hung up. A day later I still can't get through. So I go on the ordering line....bamm! I finally get through. I guess their too busy to take complaints but not too busy to take your money.

So I explained that my order was never delivered. She puts me on hold AGAIN and then comes back and totally tries to put the blame on the vendor. I say to her, look I didn't call 1800vendor, I called 1800flowers, so I could care less that the vendor did not do his job. I told her that I did not receive so much as a call that this order was not going to happen, and it ruined Valentine's day for us. They offered to deliver the flowers Monday....uh, valentines day is over....its done. Spoke to a manager and pretty much got the understanding that this is just the way they do business. 100% guarantee means nothing to these people. all they offered was to take 20% off. It should have been free as far as I'm concerned. But I see through the rest of the complaints on this business that if they did that every time they failed, they would quickly go out of business.

if you have a special day with someone and you want that day to be executed without and snags then you can not rely on a business such as 1800flowers. they have no business integrity. its just hit or miss to them and as long as they make money doing it you are collateral damage to them should they fail. NO INTEGRITY AT INSANE PRICES.

I ordered a Valentine's Day gift to be delivered on VALENTINE'S DAY. Sounds simple, right? Well, 1-800-flowers thinks a day late is just as good. They refused to refund my money and said there was nothing they could do because it was already on its way... A DAY LATE! What's the point of ordering a gift weeks in advance to get it delivered late? After I learned of the complete lack of customer service I canceled other orders I had with them, i.e. birthday flowers for family members.

Seriously, who gets excited to receive a gift or flowers a day after the event? Why do they even ask for a date for the gift to be delivered when it's going to be late anyway? DO NOT USE 1-800-FLOWERS! They do not care!

I ordered flowers for Valentine's Day delivery. I ordered 10 days before Valentine's Day. At checkout, I had an option to pay a lower shipping charge for delivery the day before or the day of Valentine's day, or higher shipping for guaranteed delivery on Valentine's Day. I paid the higher charge for Valentine's Day delivery. On Valentine's Day, I received an e-mail from the company saying they were sorry but my order would be delivered the day after Valentine's Day. They offered a small refund and a gift certificate--which to me made the situation even worse.

I called customer service and was disconnected due to high call volumes. I called again to place an order, and when I got someone on the phone I explained my problem and was put on hold and then transferred to the main menu after several minutes. I have since disputed the charge with my CC company and will never do business with this company again. This is the worst job of brand management I have ever seen.

I ordered flowers for Valentine's Day and received an order confirmation. Two hours later, I received another email stating that the arrangement has been completed by one of the area's florists and is on it's way. Here we are 24 hours later, and no flowers have been delivered to my wife. I have made several phone calls to them, but either get a busy signal or the line simply disconnects. I also sent an email to them complaining about the service, or the lack thereof, and demanded that I be credited for the $70 arrangement.

My wife is upset because it was our first Valentine's as a married couple.

Placed an order 0n 2/6/08 for two separate deliveries on Valentine's Day 2008 (over a week prior). Received confirmation and looked forward to their delivery. Received an email from 1-800-Flowers the morning OF Valentine's Day at 10:30 advising: Unfortunately, due to high demand for Valentines Day deliveries and weather issues in select areas, we will be delayed in getting your gift to your recipient within the desired time frame. We know that you have trusted us with the delivery of your gift, and we are most sorry for the delay. To ensure that your recipient will receive the gift, we have scheduled your delivery for Friday, February 15th. I paid an extra $17/ea to get each bouquet delivered the day of Valentine's Day - that's the point of sending flowers for Valentine's Day is that they get DELIVERED on Valentine's day.... not the day after! I suspect 1-800-Flowers knew of the issue a day or days prior, but took no action in notifying it's consumers about the delay and subsequently left me NO time to make other arrangements.

I was forced to buy my own flowers and make the deliveries myself - didn't want my loved one's to think I'd forgotten, only to have flowers show up the following day. I called to cancel my order. After 45 minutes on the phone, they asked I forward them the notice and confirmation emails... which I did. They never canceled the order.

I'm out $150 to 1-800-Flowers for flowers I paid for delivery for on Valentine's Day and did not show up until the day after (the 15th). I had to pick up other flowers the day of and spent another $100 to make sure my recipient received flowers on V-Day.

I ordered or thought I ordered flowers to be delivered to my mother's work for Valentine's day. They sent me a confirmation sheet stating it was confirmed. Great! I was all excited--I would surprise my mother, and she would get flowers. I went online during the day; they have a place where you can track your orders, and all it states is order placed delivery date 2/14/08. Well, my mother never received her flowers. I emailed them to see what was going on, and they send you a generic email saying that it takes 24hrs to post delivery updates and to call customer service. Well, you call the number, and the automated answering service states due to number of calls no representatives are available, call back later, goodbye, and it hangs up. I have never dealt with a company that is so unprofessional, and the customer service is terrible.

I sent a reply back to them stating just to cancel my order. My mom doesn't work at that location today, and its not Valentine's day anymore; and they send back another generic email that no changes or cancellations can be made. It's not my fault that they take your money and don't follow through on the day you want your flowers delivered. They are a service company, and they didn't do what they say. I just want a refund for what I paid. I highly recommend everyone to look past this company and go with someone else. It's not worth your time, money and aggravation. It's obvious they just don't care about the customers at all.

Ordered Valentines roses to be delivered on Valentines day. Waited at home the entire day and nothing was delivered. Tried calling their customer service number which only had a recording stating that due to the amount of call volume, no one was able to answer the call. I wouldn't have minded waiting for a rep to help me, but I was not given that choice. Still today, the day after, no flowers! How can this company stay in business? This is the second, and I must say, final problem that I have had with them. Be warned!

I ordered two orders of flowers for Valentines Day. One was for my girlfriend and the other was for the wife of my BEST friend who was killed in a car accident. I placed the orders at the same time on the same phone call. Both orders were to be delivered to their place of business (they work together) by 4 on 2/14/8. My girlfriend's flowers were delivered around 12:30, and my friend's wife NEVER got hers. My mother who also works with them tried to call and track them, but she was told they wouldn't do anything until after 7:00 p.m. She told the lady on the phone that the office would close at 5, and nobody would be there at 7 to get them; and she was told there would be a call tag when she got in on the 15th. Apparently they must have had so many complaints that they now have a message that says to track it on the computer, Good bye, and disconnects.

I'm sorry, but I think if they are going to make promises, they shouldn't over extend to the point they can't keep them! Flowers are expensive, and can you imagine the mess it would have made in my life if my friend's wife got the flowers, and my girlfriend got left out? Anyway, on the 15th there was no call tag that anybody at the office found, and there still aren't any flowers as of 9:30 am. I bet they will bill my credit card on time! I'm just a little upset and would like to have this documented so that I feel better and know that maybe their costumer service will be better in the future for people like me who think they are doing something nice for others.

I know they were busy yesterday, and that's why I called two days before to place my order. They should have told me they had too much to do to fill my request. I know I won't be using them any more, and I won't have anything nice to say about them to others. They just lost my business, and if I have anything to do with it they may lose a lot more.

Called on 2/11/08 for flowers to be sent to my wife at work. I paid the $15 extra dollars to insure that they got there. I explained that my wife is a shift nurse, and she leaves at 3 PM. At about 2 PM I called my wife since I didn't get the "I love you! call". I asked her (read NO SURPRISE NOW) if she got her flowers. NO! was my answer! NO? NO? Are you serious? I paid extra--spent a total of $198.00 on this Valentine's Day gift.

So I start calling customer service; no one can help you! High call volume! You cannot even sit on hold; it just hangs up on you! I tried all the numbers I could find, same result. On to the website. I tried to track my order via the order number I got in my email confirmation, but it was not in the format that their website wants. WOW! What a complete and horrible experience. I will now until my last breath, hand deliver flowers to my wife. She deserves BETTER than this! So I called my credit card company and complained. They credited my card back and they told me that this is becoming very common! COMMON! Horrible thought! I love you Baby, and I am sorry!

I ordered flowers to be sent to my girlfriend's work on Valentine's day. She never received the flowers. When I called them to ask what happened to my order, I called several times, and they would transfer me to customer service. Every time there would be a recording stating that all their customer service personnel are busy with other customers, and they would disconnect my call. I called again after several times and told them I did not want to talk to customer service because it would just be a recording and disconnect my call, and that I wanted to cancel my order. They said it would take 3 to 5 business days to get my money credited back to my bank account. I also signed up for live well to get $15 off my purchase, but it didn't say I had to pay $11.99 a month after the first month. I didn't know until I went on consumeraffairs.com and read a complaint about live well's membership fee from other people who didn't know there was a fee.

My girlfriend thought I didn't get her any flowers.

Do not use 1-800 Flowers. I tried them because American Airlines offered miles with a purchase. They offered an extra shipping fee to guarantee 2/14 delivery. Well guess what? No flowers for the wife on Valentine's Day.

I was hesitant to order flowers online for my fiancee because I was dealing with an American company wiring a flower order to a small shop in Canada, but I trusted the fact that they also had a Canadian website (1800flowers.ca). Long story short, I ordered a bouquet to be delivered to her place of business on Valentine's Day. They NEVER ARRIVED. On top of that, 1-800-flowers was not answering any phone calls on February 14th due to an overwhelming number of calls... probably from angry customers not getting their orders fulfilled!

No sales, no customer service, no way to track an order for Canadian residents. And, most importantly, NO FLOWERS for my sweetheart on the most important day of the year to express my love for her. I was very sad and very ANGRY to say the least. I expect to get my money back, and will never use them again. Thankfully, we love each other enough to not allow fools to affect our feelings for each other.

Flowers never arrived! This was for Valentines Day. I will never use this service again.

On Tuesday, February 12th, 2008, I placed on order for my wife to be delivered on Thursday February 14th, 2008. I spoke to Jessie and told him that my wife would leave the office at 5:00 PM. My wife left at 5:30 PM and did not receive any flowers. I want my money back.

It was $72.25 maybe 27 cents. I do not remember exactly the cents. I called many times, and nobody answered.