Complain about a product or service

1800flowers.com

Melissa of Garland TX (04/29/08)
I had sent flowers using this company before and been happy with the service. I never had any billing problems. On April 24, 2008 I ordered flowers to be delivered to a small town in Texas. To the best of my knowledge the flowers were delivered in good condition.

My credit card was charged twice. I spoke to two people in customer service who referred me to the controller's office. The man there said my credit card had to be charged twice to make sure 1800flowers got paid. They have already been paid. They will not release the second charge. I want to tell everyone I know about this.

There is a charge for $63.76 on my credit card that I cannot get removed. I have contacted the credit card company and was told that 1800flowers will have to remove the charge. I can't authorize this myself.

Jackellyn of Las Vegas NV (04/25/08)
I cannot believe that 800flowers.com would allow some other company to access our bank account without consent. What a scam! How could [they] break the trust of a customer purchasing something supposedly in confidence-and than reeling you in with a click here scam. THAT DOES NOT GIVE  PERMISSION TO SELL OUR BANK CREDIT CARD INFO!

Anyhow if anyone is a victim of this $11.99 scam you can call that TLG*LIVEWELL Company and 800flowers-i called to complain about their scam-and they said since only a small percentage of people are upset they don't really care. This will continue. well that will be the last time I EVER purchase from them again!

Rhonda of Las Vegas, NV (04/02/08)
I ordered flowers for my father's funeral in California.  They needed to be there by 9:30 Monday morning and I get a call at 9:10 saying the flowers can't be there.  I will never get over this. 

These flowers where going to be from children and grandchildren because we could not be there.  I'm just sick and will never get over this one!

Michelle of Hobe Sound FL (03/21/08)
On multiple occasions we used 1800flowers.com. Originally, they were pretty good. The last time was Valentine's Day, and the flowers sent by my grandmother and ghusband were not as ordered, of poor quality and dying. I called the local delivery florist and complained. He said he would redeliver again. He never did. 1800flowers did not issue a refund nor did they respond to my emails. Will not use them ever again!

Chris of Fayetteville AR (03/14/08)
A representative came to my flower shop asking to become a 1800flowers shop. They told me it would never cost me anything because I would just be receiving orders, and I would receive 80% of each order I filled. We have filled their orders for several months and have yet to get a payment of over 53% of the amount we sent out - yet we filled the orders and delivered them. When we got the bill they added non-sending fees. I sent a certified letter telling them to discontinue sending us orders. Someone called me from there and asked why. I told him why, and he said he could have adjusted those fees - but he never has in all these months.

Customers don't realize that when they order from 800 flowers they are talking to someone on a computer who never even sees a flower - it's the local shops filling these orders and giving up to 47% to the guy in the middle. Then if you have a problem, it is impossible to find anyone who can help you. Just today they canceled an order with us that we delivered three days ago--for non delivery. We have no recourse - they will simply not pay us. We have a signed delivery sheet from the recipient, and they don't even want to see it. Also they said in the conversation that it really wasn't for non delivery; it was because the customer wasn't satisfied. She didn't feel like it looked like the picture, but we had filled it to value and delivered it. Now we will not get paid one penny for it. They also put full page ads in the yellow pages under the name of Laura's flowers and say they are a family-owned business and list the local towns they go to. When you call Laura's Flowers, you quickly find out you just called 1800flowers. This is deceitful to the public.

Monetary consequences of losing 27% of costs of the orders we have filled for them.

Isaac of Saginaw, MI (03/13/08)
I placed 2 orders for flowers.  The first were sent to my sister and while they arrived, they were definitely not what we had ordered.  They were supposed to be shades of purples, but the ones she received were UGLY yellow and white with no purple.  Plus there were a total of like 5 flowers. When I complained they said they were delivered and they would not help further.  There goes $50.

My wife's order was supposed to come yesterday but never did. We received a delivery confirmation and when I contacted them they said my wife signed for them. BULL.  There goes $100.

Mark of Virginia Beach VA (03/06/08)
There were charges to our Citibank credit card of $11.99 per month for the past five months. We called the bank, and after having to argue with them, they did credit the money back to the card. We traced it back, and the charges appeared after using 1-800 flowers, which we will never use again. This happened to us in the past, and it was Ticketmaster. Just be careful when using credit cards for online purchases. The only site I will use in future is Amazon; it's the only safe one I know of.

Economically we did receive our credit; however, the emotional stress and time wasted is not necessary. These companies that do this should be severely prosecuted. This is nothing short of theft; they say they offer discounts and that is what the charge is for, then why not be open about it and give the customer the CHOICE to purchase? In most cases the customer is not aware of any discount, and probably don't even use any of the products the discounts are for.

David of Pasadena CA (03/04/08)
I ordered flowers from 1800flowers.com for my wife, mother, and mother-in-law for Valentines day. They never delivered the flowers and promised to refund me the total amount. I have been on the phone over 4 times to get my credit back. They keep telling me that it will be credited, and it never is.

Financial and emotional damage.

Mike of Escondido CA (03/03/08)
I ordered a dozen premium roses in a red ruby cube vase on Valentines Day. This product was featured on the Today Show as they so proudly displayed on their website. The flowers were described as premium red roses, but I still don't know what they meant by premium. When I saw them they looked like average roses that I could pick up at my local super market. I would have been better off getting them there also, as they have a different selection of vases to choose from. The flowers I got for my wife were delivered not in the ruby cube vase shown on the Today Show as I ordered, but in a regular clear glass vase. The kind you buy at the store for $2.50. The flowers I buy her on regular days just to say thanks look better than what I got, and these cost me 3 times as much. For that price you'd expect something a cut above the rest. Completely took the special romanticism out of our first Valentine's Day as a married couple. It's bad enough that I had to go through the whole hassle of complaining about receiving the wrong vase with my order and have someone call me on my way home and say that they will credit my Visa with a 20% refund within 5 to 10 business days. But I get home and find out that the vase wasn't the only thing wrong with it. The fresh greens that were promised would accent the roses turned out to be fresh PLASTIC--except he plastic wasn't fresh. After checking my statement this month, I can see that I was lucky enough to get the 20% off the order. But, I think this had to do with the means by which I complained. I read the consumer affairs page about 1800flowers prior to complaining, and wanted to make sure I wasn't going to be another victim. I scoured Google for any email addresses I could find for 1800Flowers. The Founder and CEO's info is quite scarce, but he actually did publish it in a magazine some years back: Jim@1800flowers.com.

Also, being a former network administrator, I spotted what appears to be their naming scheme for email addresses. (It's the most commonly used naming scheme: The first letter of the first name, followed by the last name. Therefore, the director of customer service who is Julie Kaufman would be jkaufman@1800flowers.com.) So after my complaint to the regular customer service address was returned with a sorry but we're so busy we're not taking emails or phone calls letter, I re-sent it to every distro I could find, such as investors@1800flowers, and also CC'd it to the Founder/CEO (Jim) and Director of Customer Service. I can only imagine it was this action that got me a phone call apologizing for the bad service within 30 minutes of sending the email on their busiest day of the year.

Last week I got a cookie cutter email apologizing again for bad service and offering 10% off my next purchase. Ha! I will never use 1800flowers again. How is it that they allow such gross misrepresentation of their advertised products to take place? As requested, by the time they called me that day they had looked into what happened with my order. The local florist was just so overwhelmed with it being Valentine's Day and all that, she just didn't notice that she sent my wife the wrong vase. Well, I can totally understand. I mean, what local florist in this country was actually expecting a large increase in flower orders on Valentine's Day? Who could possibly see something like that coming? Well, I can see how she was so caught off guard. But there's no excuse for switching up fresh greens for accent with factory manufactured plastic plant leaf replicas. How stupid do you think I feel knowing that I sent my wife flowers in a regular vase with plastic accents? I don't think I've ever had such buyer's remorse for a product that was so incredibly falsely advertised as this.

John of Lake Worth FL (02/29/08)
I placed an order February 11th to have flowers delivered to my wife's work on the 14th. The flowers have yet to arrive, my credit card has been billed over $73.00 and the company refuses contact. This is just plain theft.

Monetary loss and embarrassment for me and my wife.

Mark of Aventura FL (02/25/08)
I ordered flowers for my wife, mother-in-law and mother to be delivered on Valentine's Day. By midnight on Valentines Day, no flowers were delivered to any of them. (They even sent a delivery confirmation for one of them.) By 5:00 p.m. the next day, no flowers were delivered. I called 1800Flowers. They offered me 20% off and to deliver. I demanded my money back, and they said they would issue a refund. I am waiting to confirm on my upcoming statements.

I was sorely embarrassed and had to face up to the big 3 in my life. Not a good scenario. I will never use 1800Flowers again.

Dania of San Jose CA (02/25/08)
I placed an order through 1-800-FLOWERS on Monday, 2/11/08, to have flowers and balloons delivered to my Mom's job on Valentine's Day. The flowers never got there, and as a result I had to spoil my own Valentine's Day surprise by calling my Mom to let her know that she should have received the gift. She said no one ever showed up with any deliveries. On 2/15/08 I called the company and demanded a refund, which they gladly said they would do. The next day I get an email confirmation saying the flowers had just arrived at my Mom's job, but because no one was there, they left with the flowers and balloons. I called 1-800-FLOWERS back and explained what happened and wanted to make sure my refund would still go into effect because not only were they super late, but I didn't even want them anymore. The woman on the phone assured me the refund request had been processed and that it would only be a matter of days for it to credit back to my PayPal account, which is the method of payment I used to make my purchase.

It is now 2/25/08, and I still have not received a refund of any kind. I called the company back and was told the same thing: that the refund had been processed and that I should speak to PayPal. I called PayPal, and they searched their records and found that--surprise, surprise--no such refund had ever been sent to them to credit back to me. 1-800-FLOWERS apparently decided to place blame on PayPal. I have since filed an escalated dispute with 1-800-FLOWERS via PayPal's dispute process. Hopefully I will hear back from 1-800-FLOWERS soon regarding my refund of over $100.00. If they do not refund my money through those means, then I will file a complaint through the Better Business Bureau. I am upset and irritated that this is what it takes to get a simple refund, which is being drawn out longer than it needs to because the company is incompetent.

I'm out $100.00+, my Mom never got her well-deserved Valentine's Day present, and I am very stressed out from this ordeal that shouldn't have happened in the first place.

Jim of Chicago IL (02/23/08)
On Feb 13th, I placed an order for some flowers to be delivered to my wife on the next day. I received the order confirmation and the delivery confirmation stating it will be delivered the next day. Next day comes around, no flowers. So I called the customer service around 6:15PM inquired about the flowers; at the time I was told that their normal delivery hours is 9AM to 7PM and the flowers could be their any moment. Giving them the benefit of the doubt, we waited until 7PM, and still no flowers.

I called again the very same night to cancel my order with them, and was told that the cancelation notice has been send and my account will be credited; 2 days later, the charge they made went from pending status to posted, so I called again and spoke to another customer rep, this time I was told that the flower was delivered on the 14th at 9:37 AM, but somehow they do not have the information on who signed for it, therefore they will need to find out that information from the florist then decided if they will refund me. When I called back on the 19th, I was told a totally different story.

Dennis of Leetsdale PA (02/23/08)
I made the mistake of giving 1-800-Flowers a second chance, after they failed me one previous time. The previous time, the so called roses they sent looked like something that were dug out of the trash after the care takers got done cleaning up the headstones at a graveyard. On that order I called to complain, they were nice enough and offered to resend them, which I said ok. BIG Mistake...no better. After a few more calls, and an attempt at a third delivery I got a big 20% of my order refunded to me.

So a year passed, I was out of town on Valentines and decided, hey let me try this again. BIGGER MISTAKE. I ordered two dozen roses in a vase, with a box of chocolates. Well...the chocolates showed up, along with a stuffed animal (bear) but no roses. So I called right away, was on hold for 20 minutes on the 14th, no one ever picked up. I called again on the 15th, twice, same thing. I finally get in touch with them this morning. And guess what, they offered me 20% of the order amount as refund. But I didn't get what I ordered?

They say, well you weren't suppose to get a stuffed animal (bear), but we sent that instead, so that replaces the value of the vase and some roses, so we can only authorize a 20% refund. His supervisor wouldn't get on the phone, she told him to relay this to me. I then called their corporate headquaters in Carle Place, Long Island. Was put on hold, for 15 minutes, then disconnected. Never actually getting to talk to someone.

Michelle of San Francisco CA (02/22/08)
My boyfriend placed an order two weeks in advance to have flowers delivered to me for Valentine's Day, at my office. The flowers NEVER came. No one called. No one emailed. NOTHING. A week later my boyfriend called to find out what happened, and apparently the delivery person was told our company no longer existed in that building. Even if that was true, why did NO ONE call or email either my boyfriend or myself to find out where to deliver the flowers?

Eventually they gave us a discount and promised to resend the flowers. We haven't seen them yet.

Michelle of Knoxville, TN (02/21/08)
1800 Flowers is absolutely terrible to deal with. I placed an order on 2/19 for delivery on the 2/21. I called the afternoon of the 20th to change the delivery address because my friend works in a school that was canceled due to the weather. The rep said it would not be a problem and the delivery could still take place. As of 3pm on the 21st, the flowers still hadn't been delivered.

I called again and was told that the florist had until 7pm to deliver the arrangement. She refused to give me the name of the florist so I could contact them myself to check on the status.

6:45pm and still no flowers. When I called again, I was told the new address I gave was out of the service area of the previously arranged florist. The order was apparently transferred to another florist however the address of the school was out of their service area!

My question was why didn't the representative at 3pm notify me of this so that I would have had time to make alternate arrangements? And why didn't she contact the florist herself at that time to check on the delay since she wouldn't give me the florists name?

The representative then proceeds to tell me the flowers will be delivered tomorrow. Hello, today is my friend's birthday. I told her to cancel my order and give me a refund to which she says she cannot do because the florist is closed. But she says she'll leave a note in the morning for the order to be canceled. I have no doubt my credit card will be charged. I so wish I had read these posts before I ordered.

Ashley of Chesapeake VA (02/21/08)
I am a frequent customer with 1800flowers.com, so I was surprised when they were so rude to me. Last week, I placed an order of flowers to be delivered to my sister on her birthday (2/20). The apartment number was not listed corrrectly, but they failed to contact anyone. By 9 pm, I tracked the arrangement to find out that UPS will deliver it two days later. When I called to inquire about the situation I was told that my money would be refunded, but there was no supervisor available. I received the following email:

Thank you for shopping with 1-800-FLOWERS.COM. We have canceled your order, the order will still be delivered but your recipient have to refuse the gift when delivered in order to receive the full credit. The full credit should show on your credit card on your next billing statement within three to five business days. We look forward to serving your gifting needs in the future. If you have any other questions or concerns, please do not hesitate to contact us at the address listed below. You can also contact us at our customer satisfaction number, 1-800-468-1141.

I was already told that my money would be refunded, but now there is a catch. How reasonable is it for me to get a college student to remember to refuse a delivery? Since I already had another order on the way, how would she know which to refuse? This is ridiculous. They need a better system of tracking with UPS.

Well, I tried to contact them once again and was told that there was no customer service supervisor able to speak to me again. This was a call placed through the customer service center. I was told that they would get back to me. I am still waiting. I am disappointed because I have spent hundreds of dollars with this company within the past two months. I will never use this company again.

Greg of Las Vegas NV (02/20/08)
Ordered Valentine's day flowers for my partner and they arrived late. This has happened in the past on other deliveries and I should have known better. I will never use 1-800-flowers again and am in the process of disputing the charge on my credit card. Tried several times to get answers from 1-800 Flowers but no response. BUYER BEWARE!

Vanessa of Moreno Valley CA (02/19/08)
I ordered flowers from 1800flowers about 5 months ago, and on my statement today I received a $12 charge from TLG*Livewell....I called, and they said this happens all the time on 1800flowers. They are going to give me my money back in 10-15 days. DON'T ORDER from 1800flowers.com.

Jashima of Irvington NJ (02/19/08)
On February 13, 2008, I relied on 1800 flowers.com to deliver a funeral standing spray to a dear friend's. It was to be delivered on 2/14/08 the next day . I was told that it was going to be delivered by 1 pm--no later--and that is the only reason I went through with the order. On Feb.14, 2008, when I showed up at the funeral at 12:30 pm, I just could not believe that they were not there. I called 1800flowers and kept calling until I finally got someone around 10 pm. I spoke to a customer rep named Corey; he refunded my money back and stated there was nothing else he could do for me. The next day I spoke to another representative who offered me a $20 give certificate, which I did not want. I wanted someone to explain to me why My Best Friend had to be buried with no flowers. No one has been able to give me any satisfying reason. No one's apologies were sincere because all they tried to do was brush me off. On the same day I spoke to another rep called Linda (#6060) who stated that all she can do is give my information to a sympathy organization. In which case she also stated they will get in contact with me; I have not received any phone call. I checked my e-mail, and I find a confirmation e-mail from 1800flowers stating that the arrangement was delivered on 2/17. This only added insult to injury. I called again and spoke to a rep named Frances (#4054) who was extremely rude and told me her supervisor instructed her to deal with me herself. She screamed and continuously interrupted me with an end statement that there is nothing they will do no matter who I write or call.

The embarrassment this caused has not allowed me to sleep. I lost My Best Friend and the last chance I had to show my love; it was defiled by incompetence and carelessness. There has to be something that can be done. I requested arrangements to be sent to three different homes which I think was reasonable to show that they were taking responsibility for their inconsiderate and less than mediocre service.

D.c. of Los Angeles CA (02/19/08)
1800Flowers has a satisfaction guarantee that is a lie: "Providing exceptional flowers and gifts, and superior customer service is important to all of us at 1-800-FLOWERS.COM. We guarantee the freshness of our flowers for 7 days. If there's something we've done and you're not completely satisfied with your order, we'll redeliver, refund, credit or offer a comparable exchange if the original product is not available."

If you've had a problem with their service, you should contact the companies they claim endorse them: Internet Retailer.com http://www.internetretailer.com/contact.asp; Forbes Magazine http://www.forbes.com/fdc/contact.html; AND 1800Flowers executive management: http://investor.1800flowers.com/management.cfm

Tell everyone you know and don't know (internet blogs and sites like this one) that 1800Flowers will take your money and only give you 20% off to make you do business with them again. Finally, tell people about the other options they have. Loss of market share speaks volumes, and when they start losing customers and money, then they'll respond.

Diallobe of Los Angeles CA (02/19/08)
I ordered the Rose & Cally bouquet on 1/25 for a 2/14 delivery--and was sent the Elegant Wishes bouquet. 1800 Flowers was out of the Rose & Cally and took it upon themselves to switch it out without contacting me. The first customer service rep I spoke to tried to convinced me that I ordered the wrong bouquet. I asked to speak to her supervisor and was put on hold for 5 minutes, then hung up on. I called back and spoke with Destiny, another customer service rep, who was EXTREMELY rude. She too claimed I ordered the wrong item. After 5 minutes on the phone with her, I asked to speak with a supervisor and was told "yeah, whatever" and transferred to Chase Bank. The 3rd person I spoke to was a helpful guy named Robin. Unfortunately, I spent 50 minutess on the phone with him only to be told that they couldn't send what I originally ordered because they were out. They were out of my 2nd and 3rd picks, and the 4th option couldn't be substituted because it was from a different type of retailer. Eighteen minutes later, he told me my only option was to get a refund. He transfered me to the 'refund department'.

After being told by the first refund dept rep that I COULDN'T get a refund and that they could only give me 20% off my next order, I escalated to a floor supervisor named Keith. Keith thought he was smart, grilling me about when I ordered the flowers, why I was just calling now, explaining how the ones received were similar and more expensive, asking which of the flowers the recipient was allergic to and if so, why did she keep the flowers. In the end he told me that he wouldn't give me a refund because I did received something. I asked to speak to his supervisor, and he would not give me a name. I asked to speak to Julie L. Kaufman, Director of Customer Service, who responds with your confirmation e-mail, but he would not give me her info. When you try to reply to the confirmation e-mail she sends, it's goes to an address called noreply@1800flowers.com.

1-800Flowers.com WILL NOT SEND WHAT YOU ORDERED AND THEN TELL YOU THAT YOU ARE STUCK WITH IT AND NOT GIVE YOU A REFUND. THEY CLAIM THEY HAVE A 100% SATISFACTION GUARANTEE, BUT THAT IS A LIE. I AM NOT SATISFIED AT ALL.

I spent $84 on the order, over 70 minutes total on my cell phone, and my girlfriend received flowers she is allergic to.

Jeanette of Oakland CA (02/19/08)
My husband ordered flowers for me from 1800flowers on 1/25/08 - plenty of time for them to be delivered on Valentine's Day. Needless to say, the flowers did not arrive. He tried calling 2/14, and they were not taking complaints - only new orders! He called again on Friday, 2/15 and was offered a refund and 20% off his next order: Do you seriously think we'll order from them again? He was told that a manager would call him back - no one ever called. I called on Monday and was treated very badly by their customer service agents. They were curt and unapologetic. They wrote inaccurate notes on our order profile and accused us of not cooperating with their assumption of what 100% satisfaction actually means. We were asking that they refund the difference he paid for the flowers he bought that day. The difference was $70. The flowers arrived on Friday, 2/15. I was out of the office that day, on vacation, and the flowers sat with no water and died over the long weekend. To add insult to injury, I came into the office to find a box of dead flowers sitting at my desk!

My husband had to rush to a flower shop on Valentine's day and pay $130 for 12 roses (1800flowers confirmed 18). I sat in my office surrounded by 4 women who received flowers, and I was the only one who didn't. I was quite devastated since he always sends me flowers. I thought maybe he was upset at me or had forgotten. I went home extremely upset that night. In the end we have spent about 2 hours on hold with them and have gotten no where - except the clear notion that they do NOT value their customers!

Jarrod of Ovilla TX (02/19/08)
I ordered the flowers to be delivered on Valentine's day. That day (date of scheduled delivery) I received a phone call from a very unprofessional lady who apologized and explained the flowers would be delivered the 15th instead, and offered me a discount. Without many options, seeing as it's Valentine's day, I accepted. The next day I talked with my wife, and she had received no flowers. For the last several days I got the "we are busy goodbye" message like others, several e-mails went unanswered, and today (the 19th) I have finally gotten a hold of the customer service dept. They transfered me to Chase Mortgage (who couldn't explain to me why they would have done that). Now on my second phone call with 1800flowers, I'm on hold while typing this. My next step is to file fraud charges with the credit card company. Please don't fall victim to these unprofessional scam artists as I have.

Richard of Brooklyn NY (02/18/08)
On 02/11/2008 I placed an order to have three sets of flowers delivered to three different addresses--one on Feb. 13th and two on Feb. 14, 2008. The one for Feb. 13th was delivered on time. But to date, Feb. 18, 2008, the other two orders were not delivered. Multiple attempts to reach them have gone unanswered. To say the least, I am trying to get my money refunded to me, but no one at 1800flowers seems to care. No one answers the phones, and emails are answered with a generic one stating that they have received it. I tried to track the shipment on line, and the only thing I see is that the order was placed. UPS to date has not picked up anything for shipment. PLEASE HELP.

Aside from the embarrassment, they have ruined a happy relationship which I had before this.

Steve of Cantonment FL (02/18/08)
I ordered flowers on 2/9/08 from 1-800-Flowers.com for delivery on Valentine's Day. I paid the extra charge to ensure delivery on Valentine's Day, and I ordered flowers that were guaranteed next day delivery so I assumed they would be in stock. An arrangement showed up on 2/15/08, a day late, but it wasn't what I ordered and in fact looked like the left over scraps from the florist. I have been a loyal and frequent customer of this company so I gave them the benefit of the doubt and tried contacting them for resolution. I was unable to speak to a human and have gotten no response to e-mails. There was a disclaimer about severe weather affecting deliveries, but there was no severe weather in our region on Valentine's Day, and the arrangement came from a local florist.

I am a Marine stationed for two years in Okinawa unaccompanied, so little gifts mean a whole lot more to my wife than normal. The strain of our forced separation is enough without having to explain that I didn't forget about her on Valentine's Day. Unless I get a refund and apology, I will never do business with this company again and will spread the word through out my extensive friend network as well.

Chris of Lodi NJ (02/17/08)
I ordered flowers on 2/11 for delivery to my wife at her job on 2/14. I did not hear from her, so I called her. She said that 1 of her co-workers was supposed to get flowers, and they never showed. I didn't want to ruin the surprise, but I told her she was also supposed to get flowers. Turns out they both were ordered from 1-800-criminal. I tried to call--just get a recording that says: thank you, goodbye. I sent an email to cancel the order and never received a response. We are now going on Feb 18th, still no flowers, no call and no email to me. How do these people get away with this?My card was charged, and I have notified the bank, who is looking into fraud.

My wife got no flowers; I am out $73

David of Secaucus NJ (02/17/08)
I ordered flowers for my wife for Valentine's Day on Monday, February 11, 2008. Notice I ordered in plenty of time for Valentine's Day delivery. It's bad enough that the prices of flowers double for this one holiday; the delivery charges also nearly double as well.

The high end price of the flowers and delivery are obviously not enough to get what you order on time. The flowers came during the afternoon of February 15th, and twelve of the thirty six roses were dead. The real kicker is they used UPS to ship the flowers, so who knows what happened in transit. It seems UPS picked up the delivery from 1800 Flowers at 6:15 on Valentine's Day. Obviously, they were not to arrive on time even though the 1800 Flowers website tracking told me the delivery was complete. After calling them, they deducted 20% from my bill. The end result? I will never use 1800 Flowers again, and judging by all of these complaints, you shouldn't either.

Jake of Stanford CA (02/17/08)
I ordered some flowers for Valentine's Day from 1-800 Flowers because I was travelling. On the day of, my girlfriend received a package which contained a vase but no flowers. I called the customer service immediately, and after being on hold for 30 minutes, I was able to talk to a representative who offered a 20% discount and promised to deliver the flowered ASAP.

After four days, my girlfriend still hadn't received the flowers. I was very upset, and I called the customer service, but wasn't able to reach a representative because they were receiving a huge volume of calls, most likely due to delivery problems and complaints. In the end, I was charged $50 for a product that wasn't delivered, and my girlfriend's Valentine's Day was ruined.

Jossie of Mandeville LA (02/16/08)
I placed an order on 02/11/2008 for the large "In the Pink" arrangement ($59.99) with a Happy Birthday balloon ($5.97) to be delivered to my boss on 02/12/08. Though I do accept the fact that the arrangement will not look like the picture 100%, the picture shows a tall vase filled with a dozen Gerbera Daisies, Snapdragons and other foliage. The description states that the vase is 9" H and the total arrangement is 18" H. My boss received a squat vase that measured 4 1/2" H, and contained: 2 Gerbera Daisies, 2 snapdragons and some pink flowers. The arrangement measured 11" H. The balloon was also missing. I was so embarrassed; the arrangement was purchased by a group of co-workers, and what was sent was certainly not worth the $78.97 that I was charged. I immediately called Customer Service and spoke to Monique. While she was sympathetic, she also promised a partial credit to my card and re-delivery of the arrangement that same day. Nothing was sent on the 12th, 13th,14th, or the 15th. On the 13th I once again complained, and received an email from Rajesh Sharma informing me of the $15.79 credit, and that an email had been sent to Wegmann's Florist to re-deliver the flowers. On the 14th, with no flowers in sight I sent another email demanding that my money be refunded, or that I would dispute the charge on my credit card. I have not heard anything from them yet!

I was embarrassed in front of my co-workers and my boss. I had offered to order the flowers, and we had collected money from everyone for the cost of the flowers and for a gift certificate at a nice restaurant. After the flower fiasco, I could not accept the money from my co-workers, and used the amount to purchase another gift certificate to the same restaurant. I intend to dispute the charge on my credit card on 02/18/08. I imagine that consumers who order through a national florist like this instead of a local florist do so because they do not live near the recipient. Unfortunately, I imagine that we are taken advantage of by these thieves. Unfortunately for them, I was there when the flowers were delivered, and I even took pictures of this disgrace. I could have made the same arrangement, with a balloon to boot, for less than $20.00.

Raymond of Henderson NV (02/16/08)
On February 12, 2008, I ordered flowers to be sent to my sweetheart in another state. I was charged the $149.95 for the flowers plus the $16.95 for the delivery. On February 15, 2008, I get a call from the company stating that the flowers were not delivered because they were so busy, and they couldn't get it done on time. They apologized and credited the money back to my credit card. I asked them what they intend to do about this, and they said that they will give me 20% off if I still wanted it delivered on February 16th. I asked to speak to a supervisor, and they took my information and said that someone will get back to me by the end of the day. So far nobody has contacted me. I will not do business again with these people.

My girlfriend never ended up getting the flowers at her workplace, and I had to call her and explain the situation. The only proof I have is to show my credit card had been charged and that they will credit me within 5 business days. There should be laws for companies that do business in this way. They overbook the orders and don't finish the job. Pretty scummy I say!

Shane of Barrington RI (02/16/08)
Very simple. I ordered what should have been a lovely arrangement several days prior to Valentine's day. I was given the option for an early delivery for a lower price. I took the offer figuring at least I know the flowers would arrive on time. Well, they did arrive on time. More than a dozen DEAD flowers arrived when they promised. Unbelievable. And now I have been trying to call customer service for 4 days, and they don't even put you on hold. Instead you get a message saying that we can't take your call right now. So, dead flowers for a lovely woman who means the world to me, and I cannot even complain to the company that offers a 100% satisfaction guarantee. Never again.

Paul of Ball Ground GA (02/15/08)
I placed an order for flowers for Valentines day Feb 9th. Received a confirmation and my credit card was billed. No flowers arrived on the 14th. Repeated attempts to talk to any human person at that company were wasted. Recordings and on line inquiries are all there are. Late today I received a verification that my flowers had been delivered. One problem however, they had not! Again tried to reach a human; the number gives a recorded message that there awfully busy--good bye.

My wife did not receive her flowers. I feel like a fool, and I am out $85 and a lot of time wasted trying to contact this bunch of goofs.

M of Bronx NY (02/15/08)
I ordered flowers for my wife for Valentine's Day. They charged my credit card but never delivered the flowers. Can't get in touch with them either. Phone system disconnects me.

Doris of Katy TX (02/15/08)
I ordered a large fruit basket and a flower arrangement for a funeral.  They ruined my order by sending two flower arrangements, after confirming that two baskets had been shipped. They did not refund my money although they promised it in two business days.

This seems to be the norm.  Had I known this company had so many consumer complaints, I never would have done business with them.

Scott of Castle Rock CO (02/15/08)
My Valentine's Day order was given through the 1-800-FLOWERS.COM web site on 2-12-08 for a 2-14-08 delivery. The order was delivered 2-15-08. I am totally in the doghouse with my wife as there was nothing for her Valentine's Day. The flowers showed up 2-15-08. They are frozen and in extremely bad shape. They do not look attractive. I am refusing to pay for an order that is a day late and in extremely poor condition. Three web site inquiries were sent to 1-800-FLOWERS.COM, with no response from them outside of an automated thanks for your e-mail. I tried to call them about my concerns. Their phone system refused to let me talk to a human about my issues. It hung up on me. This is the poorest example of customer service I have experienced in a long time.

I will tell all of my friends to avoid using 1-800-FLOWERS.COM lest they be treated poorly like I was. I am going on line to let everyone know how poor this company serviced my business and then didn't handle my issue.
I am out $100 for flowers that are wilted from being a day late and frozen.

Sandra of East Orange NJ (02/15/08)
I ordered flowers and a balloon on-line with 1-800-Flowers to be delivered on Valentine's Day 2/14/08. I received the order number and assurance that the order would be delivered between the hours of 7am-5pm. On Feb. 14, 08, no flowers. No call, no nothing. I was willing to give them one extra day, Feb.15, 08. Still nothing. I called the toll-free number, which of course is 1800flowers. I was unable to speak with a live individual. A recording came on, asked for my order number which was given, then I get put on hold until the next available representative. While on hold, the phone kept disconnecting. I called all day, still no connect. I decided to go to the web for an e-mail address to send my complaint and request a refund. I found the website and sent my concerns. I received a response back which is very generic and probably is sent to anyone and everyone who has a complaint.

Needless to say, I am very disappointed and angry that I am now unable to get in touch with someone to express my concerns. I am out of $72.96 which was taken immediately from my credit card and nothing to show for it. I would never recommend anybody to order flowers from this rip off company, and I will be sharing this with everyone I come in contact.



Kasey of Fort Worth TX (02/15/08)
My husband ordered flowers for me to be delivered to my office on Valentine's Day. He placed the order a month in advance (I have the email confirmation) and paid extra to guarantee delivery on Valentine's Day. I was at my office all day, and nothing showed up. When I got home, we called 1-800-Flowers to find out what the problem was. They informed us that due to the holiday, some deliveries wouldn't be made until the next day. What's the point of paying extra for guaranteed delivery if there's no guarantee? I finally talked to a supervisor who offered us a rebate of 50% off this order and promised that it would be delivered today (a day after Valentine's) and they would offer us 50% off our next purchase if we choose to use them again. I thought they were getting off easy, but my husband was determined that I receive the flowers that he ordered, so we agreed. As I was leaving for lunch today, a girl arrived at my office with flowers. My husband ordered something called Timeless Tulips, 20 assorted color tulips in a vase (my favorite flower). What arrived was a small mixed bouquet of red roses and tulips. The roses were dying and the petals were falling off the tulips. It looked like the local florist had sent their left-overs from the day before.

Needless to say, I rejected the delivery. I have been on the phone with customer service for the last hour; they refunded our entire purchase, but they did NOTHING for the fact that I did not get flowers from my husband on Valentine's Day. They offered no excuses, they made it seem like I was in the wrong for expecting the service that I was not only promised, but GUARANTEED! I called the number for the corporate office that is listed on their website, and when I told them I had a complaint, they transferred me back to customer service. I hung up and called again; they told me that there was no one I could talk to at the corporate office, but I was more than welcome to leave a comment with customer service.

The consequences of this service was that my husband did not get me anything for Valentine's Day...which isn't a big deal to me, but it really hurt him. We may be getting all of our money back, but there isn't a price we wouldn't have paid (within reason) to get the service we expected!

Richard of Walnut Creek CA (02/15/08)
I placed two orders for flowers for Valentines Day on February 12th. I was told over night delivery. One was received on the 14th; the other order to my mother was no where to be found. No tracking number, no one to answer the phone, and the computer could not find the order. I was shock when I found this site of the number of complaints that go back to 2000. It's bad enough that they cannot provide adequate delivery service, but the customer support is totally unacceptable. Anyone else would be driven out of business if they were so unresponsive to complaints. This is a service that one expects delivery without calling to check on them. I would not use this service if I was close enough to deliver the flowers myself.

How does someone assess damage when your lonely 84-year-old mother had her heart set on flowers from an only living son? We all hope other will be considerate enough to minimize loved ones' stress.

Eric of Boca Raton FL (02/15/08)
I ordered flowers for my wife same day service for Valentine's day, and they never arrived.

Great emotional damage. I ordered same day service for Valentine's Day as promised on the company's Website, and as of February 15 the flowers had not arrived. At the very least this is false advertising. I am now trying to get my money back and have been on hold with customer service for 1/2 an hour. While I was promised my money back, I am unable to receive anything from the company in writing to this effect.

Herve of Brooklyn NY (02/15/08)
Like I said on my first complaint, I ordered flowers for Valentine's day on 02/12/2008, and $72.25 was taken from my account at 5:30 PM on that day. I want the money to my account. 

William of North York OTHER (02/15/08)
My sweetheart finally received her Valentines Day flowers a day late... totally useless, after the fact. Not only that but what I ordered was called Plum Crazy which consisted of various purple flowers in a beautiful purple vase. What she got was dark burgundy flowers in an orange vase! This is the most blattant abuse of a customer I have ever seen--a broken contract date AND a product which did not look even close to the picture ordered from. Who in their right mind would substitute ORANGE and BURGUNDY for PURPLE? Was the florist color blind?

It took me 48 hours, 9 phone calls, and lots of emotional distress before they agreed to refund my credit card. That is yet to be seen.

Halloe of University Heights OH (02/15/08)
The flowers looked nothing like the picture. My name was spelled wrong. And I have yet to get anyone in customer service on the phone.

I was embarassed by what was delivered to my wife. Will never use them again.

Lillie of Bronx NM (02/15/08)
I placed an order on the day of 1/23/08 for it to be delivered on the day of 2/14/08. Today's date is 2/15/08 and still no delivery. I called for two days and still nothing at all. They messed up everything, and all I get is: we're sorry. No, they need to give me back my money in full, and still send the flowers out because this is their mess, not mine. I am so unhappy. It was going to be a wonderful day, but it was not--thanks to 1800flowers. I even was on hold for hour before I was able to speak with someone.

Jaclyn of Sewell NJ (02/15/08)
My husband ordered a dozen roses from 1800flowers for Valentine's Day. I never received the flowers. The website showed the flowers were delivered and signed for on 2/13. It took me 2 days and 4 hours of waiting on hold to find out the florist wasn't able to make the delivery and to get a full refund. NEVER USE THIS COMPANY!

Frank of Houston TX (02/15/08)
They did not deliver the flowers I ordered for my wife on Valentine's Day 2008. I had to call over 29 times in order to get through to customer service. This is a terrible company, full of lies.

I demanded a refund.

William of Austin TX (02/15/08)
Ordered flowers for Valentine's Day for daughter. Not delivered, and they will not talk to you or reverse the changes.

$72.00 charged to my credit card.

Lester of Keizer OR (02/15/08)
I ordered 2 dozen roses to be sent to my girlfriend's job site for Valentine's day. I paid for the roses 5 days in advance and was told that they were guaranteed to be delivered by noon on Valentine's day. So come to find out that the flowers were not delivered, and I did not receive a call or email saying that the delivery was not going to be made. So she comes home empty handed, and Valentine's day is ruined. I tried calling 1800flowers, emailing them, etc.; the phone lines wouldn't even put you on hold--they just said due to high volume we are unable to take your call and hung up. A day later I still can't get through. So I go on the ordering line....bamm! I finally get through. I guess their too busy to take complaints but not too busy to take your money.

So I explained that my order was never delivered. She puts me on hold AGAIN and then comes back and totally tries to put the blame on the vendor. I say to her, look I didn't call 1800vendor, I called 1800flowers, so I could care less that the vendor did not do his job. I told her that I did not receive so much as a call that this order was not going to happen, and it ruined Valentine's day for us. They offered to deliver the flowers Monday....uh, valentines day is over....its done. Spoke to a manager and pretty much got the understanding that this is just the way they do business. 100% guarantee means nothing to these people. all they offered was to take 20% off. It should have been free as far as I'm concerned. But I see through the rest of the complaints on this business that if they did that every time they failed, they would quickly go out of business.

if you have a special day with someone and you want that day to be executed without and snags then you can not rely on a business such as 1800flowers. they have no business integrity. its just hit or miss to them and as long as they make money doing it you are collateral damage to them should they fail. NO INTEGRITY AT INSANE PRICES.

Jennifer of Mckinney TX (02/15/08)
I ordered a Valentine's Day gift to be delivered on VALENTINE'S DAY. Sounds simple, right? Well, 1-800-flowers thinks a day late is just as good. They refused to refund my money and said there was nothing they could do because it was already on its way... A DAY LATE! What's the point of ordering a gift weeks in advance to get it delivered late? After I learned of the complete lack of customer service I canceled other orders I had with them, i.e. birthday flowers for family members.

Seriously, who gets excited to receive a gift or flowers a day after the event? Why do they even ask for a date for the gift to be delivered when it's going to be late anyway? DO NOT USE 1-800-FLOWERS! They do not care!

Meredith of Memphis TN (02/15/08)
I ordered flowers for Valentine's Day delivery. I ordered 10 days before Valentine's Day. At checkout, I had an option to pay a lower shipping charge for delivery the day before or the day of Valentine's day, or higher shipping for guaranteed delivery on Valentine's Day. I paid the higher charge for Valentine's Day delivery. On Valentine's Day, I received an e-mail from the company saying they were sorry but my order would be delivered the day after Valentine's Day. They offered a small refund and a gift certificate--which to me made the situation even worse.

I called customer service and was disconnected due to high call volumes. I called again to place an order, and when I got someone on the phone I explained my problem and was put on hold and then transferred to the main menu after several minutes. I have since disputed the charge with my CC company and will never do business with this company again. This is the worst job of brand management I have ever seen.

Stephen of Shelby Township MI (02/15/08)
I ordered flowers for Valentine's Day and received an order confirmation. Two hours later, I received another email stating that the arrangement has been completed by one of the area's florists and is on it's way. Here we are 24 hours later, and no flowers have been delivered to my wife. I have made several phone calls to them, but either get a busy signal or the line simply disconnects. I also sent an email to them complaining about the service, or the lack thereof, and demanded that I be credited for the $70 arrangement.

My wife is upset because it was our first Valentine's as a married couple.

Joe of San Ramon CA (02/15/08)
Placed an order 0n 2/6/08 for two separate deliveries on Valentine's Day 2008 (over a week prior). Received confirmation and looked forward to their delivery. Received an email from 1-800-Flowers the morning OF Valentine's Day at 10:30 advising: Unfortunately, due to high demand for Valentines Day deliveries and weather issues in select areas, we will be delayed in getting your gift to your recipient within the desired time frame. We know that you have trusted us with the delivery of your gift, and we are most sorry for the delay. To ensure that your recipient will receive the gift, we have scheduled your delivery for Friday, February 15th. I paid an extra $17/ea to get each bouquet delivered the day of Valentine's Day - that's the point of sending flowers for Valentine's Day is that they get DELIVERED on Valentine's day.... not the day after! I suspect 1-800-Flowers knew of the issue a day or days prior, but took no action in notifying it's consumers about the delay and subsequently left me NO time to make other arrangements.

I was forced to buy my own flowers and make the deliveries myself - didn't want my loved one's to think I'd forgotten, only to have flowers show up the following day. I called to cancel my order. After 45 minutes on the phone, they asked I forward them the notice and confirmation emails... which I did. They never canceled the order.

I'm out $150 to 1-800-Flowers for flowers I paid for delivery for on Valentine's Day and did not show up until the day after (the 15th). I had to pick up other flowers the day of and spent another $100 to make sure my recipient received flowers on V-Day.

Laura of Lackawanna NY (02/15/08)
I ordered or thought I ordered flowers to be delivered to my mother's work for Valentine's day. They sent me a confirmation sheet stating it was confirmed. Great! I was all excited--I would surprise my mother, and she would get flowers. I went online during the day; they have a place where you can track your orders, and all it states is order placed delivery date 2/14/08. Well, my mother never received her flowers. I emailed them to see what was going on, and they send you a generic email saying that it takes 24hrs to post delivery updates and to call customer service. Well, you call the number, and the automated answering service states due to number of calls no representatives are available, call back later, goodbye, and it hangs up. I have never dealt with a company that is so unprofessional, and the customer service is terrible.

I sent a reply back to them stating just to cancel my order. My mom doesn't work at that location today, and its not Valentine's day anymore; and they send back another generic email that no changes or cancellations can be made. It's not my fault that they take your money and don't follow through on the day you want your flowers delivered. They are a service company, and they didn't do what they say. I just want a refund for what I paid. I highly recommend everyone to look past this company and go with someone else. It's not worth your time, money and aggravation. It's obvious they just don't care about the customers at all.

Billy of Orlando FL (02/15/08)
Ordered Valentines roses to be delivered on Valentines day. Waited at home the entire day and nothing was delivered. Tried calling their customer service number which only had a recording stating that due to the amount of call volume, no one was able to answer the call. I wouldn't have minded waiting for a rep to help me, but I was not given that choice. Still today, the day after, no flowers! How can this company stay in business? This is the second, and I must say, final problem that I have had with them. Be warned!

Michael of Flowery Branch GA (02/15/08)
I ordered two orders of flowers for Valentines Day. One was for my girlfriend and the other was for the wife of my BEST friend who was killed in a car accident. I placed the orders at the same time on the same phone call. Both orders were to be delivered to their place of business (they work together) by 4 on 2/14/8. My girlfriend's flowers were delivered around 12:30, and my friend's wife NEVER got hers. My mother who also works with them tried to call and track them, but she was told they wouldn't do anything until after 7:00 p.m. She told the lady on the phone that the office would close at 5, and nobody would be there at 7 to get them; and she was told there would be a call tag when she got in on the 15th. Apparently they must have had so many complaints that they now have a message that says to track it on the computer, Good bye, and disconnects.

I'm sorry, but I think if they are going to make promises, they shouldn't over extend to the point they can't keep them! Flowers are expensive, and can you imagine the mess it would have made in my life if my friend's wife got the flowers, and my girlfriend got left out? Anyway, on the 15th there was no call tag that anybody at the office found, and there still aren't any flowers as of 9:30 am. I bet they will bill my credit card on time! I'm just a little upset and would like to have this documented so that I feel better and know that maybe their costumer service will be better in the future for people like me who think they are doing something nice for others.

I know they were busy yesterday, and that's why I called two days before to place my order. They should have told me they had too much to do to fill my request. I know I won't be using them any more, and I won't have anything nice to say about them to others. They just lost my business, and if I have anything to do with it they may lose a lot more.

Daniel of Riverview FL (02/15/08)
Called on 2/11/08 for flowers to be sent to my wife at work. I paid the $15 extra dollars to insure that they got there. I explained that my wife is a shift nurse, and she leaves at 3 PM. At about 2 PM I called my wife since I didn't get the "I love you! call". I asked her (read NO SURPRISE NOW) if she got her flowers. NO! was my answer! NO? NO? Are you serious? I paid extra--spent a total of $198.00 on this Valentine's Day gift.

So I start calling customer service; no one can help you! High call volume! You cannot even sit on hold; it just hangs up on you! I tried all the numbers I could find, same result. On to the website. I tried to track my order via the order number I got in my email confirmation, but it was not in the format that their website wants. WOW!  What a complete and horrible experience. I will now until my last breath, hand deliver flowers to my wife. She deserves BETTER than this! So I called my credit card company and complained. They credited my card back and they told me that this is becoming very common! COMMON! Horrible thought! I love you Baby, and I am sorry!

Cyrus of Los Angeles CA (02/15/08)
I ordered flowers to be sent to my girlfriend's work on Valentine's day. She never received the flowers. When I called them to ask what happened to my order, I called several times, and they would transfer me to customer service. Every time there would be a recording stating that all their customer service personnel are busy with other customers, and they would disconnect my call. I called again after several times and told them I did not want to talk to customer service because it would just be a recording and disconnect my call, and that I wanted to cancel my order. They said it would take 3 to 5 business days to get my money credited back to my bank account. I also signed up for live well to get $15 off my purchase, but it didn't say I had to pay $11.99 a month after the first month.  I didn't know until I went on consumeraffairs.com and read a complaint about live well's membership fee from other people who didn't know there was a fee.

My girlfriend thought I didn't get her any flowers.

James of Flower Mound TX (02/14/08)
Do not use 1-800 Flowers. I tried them because American Airlines offered miles with a purchase. They offered an extra shipping fee to guarantee 2/14 delivery. Well guess what? No flowers for the wife on Valentine's Day.

William of North York OTHER (02/14/08)
I was hesitant to order flowers online for my fiancee because I was dealing with an American company wiring a flower order to a small shop in Canada, but I trusted the fact that they also had a Canadian website (1800flowers.ca). Long story short, I ordered a bouquet to be delivered to her place of business on Valentine's Day. They NEVER ARRIVED. On top of that, 1-800-flowers was not answering any phone calls on February 14th due to an overwhelming number of calls... probably from angry customers not getting their orders fulfilled!

No sales, no customer service, no way to track an order for Canadian residents. And, most importantly, NO FLOWERS for my sweetheart on the most important day of the year to express my love for her. I was very sad and very ANGRY to say the least. I expect to get my money back, and will never use them again. Thankfully, we love each other enough to not allow fools to affect our feelings for each other.

Rodney of Lakewood CA (02/14/08)
Flowers never arrived! This was for Valentines Day. I will never use this service again.

Herve of Brooklyn NY (02/14/08)
On Tuesday, February 12th, 2008, I placed on order for my wife to be delivered on Thursday February 14th, 2008. I spoke to Jessie and told him that my wife would leave the office at 5:00 PM. My wife left at 5:30 PM and did not receive any flowers. I want my money back.

It was $72.25 maybe 27 cents. I do not remember exactly the cents. I called many times, and nobody answered.

Georgiy of Lynn MA (02/14/08)
Ordered flowers from them Wednesday night for Valentine's day delivery. At 3 pm I receive an e-mail saying the order has been sent to florist. Twenty minutes later I get another e-mail saying that my order has been delivered. I am in constant contact with the recipient, and at 5:00 pm there are no flowers in sight. I call customer service, and it takes 15 minutes to get through. I finally get a rude individual who after calling a florist and having florist not answer the phone, informs me that there is nothing she can do for me. Did not give her name, but was very upset that she is unable to contact the recipient. For crying out loud, this was supposed to be a surprise....

Long story short, I spill the beans to the recipient, and she gives me permission for them to call. I Call back 1800FLOWERS ,hit option3, just to receive the message that due to EXTREMELY HIGH VOLUME OF CALLS their assistant will not be able to respond to my call, and that I should check what I need online. What kind of customer service is this?

Ruined Valentine's day along with $44 for the flowers girlfriend never received.

First of Decatur GA (02/14/08)
I contacted 1800flowers.com, and I ordered on 2/13/08, two (2) Valentine's Day flowers orders with assurance of delivery. Neither was received by the intended parties. I also paid extra for them to be delivered. The website is terrible for tracking. Also, I called over ten (10) times to find out where the orders were. It only stated flowers will be delivered today. Each time, this statement was made. The person left the office at 5:30 pm. I advise anyone to never use this flower service.

Kathleen of Abington MA (02/14/08)
Heard an ad on the radio for what seemed like a great deal: 2 dozen multi-colored roses in a pink vase with a box of chocolates to be delivered on Valentine's day. I received one dozen red roses, that was it. Been trying to reach them for 2 hours over the phone; they are too busy to reply. I will never give them business again.

Got charged for flowers I did not get.

William of Los Angeles CA (02/14/08)
I ordered a potted miniature rose plant for Valentine's Day. It was sent from across the country and arrived mostly dead. I called customer service and got a message that they were not answering their customer service line today because of high call volume.

This was a very special Valentine's gift that was ruined. Cost was over $50.

Lashonda of Hinesville GA (02/14/08)
My husband is proudly serving his country in Iraq, and he ordered roses, balloons, and a teddy bear to be delivered to me for our anniversary and Valentine's Day. When he checked his order status, it indicated that the flowers were delivered to me. This was, however, not the case. I never received my flowers, and this is the second time this has happened. It is hard enough that I am spending my anniversary apart from my husband, and now I can't even enjoy the lovely present that he had for me because of this rip-off company.

A total refund of his money or my flowers need to be delivered asap!

Dissatisfied of Houston TX (02/12/08)
Placed an order for Valentine's Day delivery 7 days early. Got an e-mail notice of FedEx shipment the day before scheduled delivery. Called 1-800-flowers customer service and was told that the vase I ordered with the flowers wasn't available so they shipped a different (read cheaper) vase. Poor inventory management, but more significantly downright underhanded to make a substitution and not even alert me. I'm done with these guys....

I now have to rush to buy flowers at the last minute, won't get something as good, and probably have to pay more for them. Who pays for their foul-up? ME!

Patti of Rockwall TX (02/04/08)
I ordered flowers for a funeral out of town. About a month later, I realized I had not received a thank you note. I wrote the company and asked if they had been delivered. They stated it had not been delivered because they did not see the order! Of course, I was charged so they obviously saw the order. So my cousins assumed for a month that I had not sent flowers. I felt so bad. The company was very unsympathetic. They offered to send my order, which means they didn't even read where it said it was for a funeral!

I did receive the credit back on my credit card, but that does not make up for the fact that the funeral arrangement was never sent!

Tina of Leverett MA (02/04/08)
I ordered a special birthday wish flower bouquet to be delivered for my grandmother's 100th birthday party at her residence on saturday, 2/2/08. I noticed that they were not there, and called around noon to inquire. The system stated that they were scheduled for delivery that day. Still at 4pm the flowers were not there, so I called again, and they said that they were on the way. By 7pm, (party now over) the flowers were still not there, and after calling multiple times and being hung up on, I was told that the florist was now closed and that they could not get the flowers there anymore, and could also in no way get the flowers delivered the next day because it was a Sunday. I was very upset, and they promised to note to have a manager call me and have the flowers delivered first thing Monday morning 2/4/08.

I called my grandmother this evening, and she STILL has not received the flowers! I called 1800flowers for the 8th time, and they continue to provide awful customer service, again apologizing, saying the order some how got cancelled Sunday night (although never e-mailed or called me!), saying they will be delivered tomorrow 2/5/08, and offering a wowing $7 for all the trouble. Please, don't break the bank! I cannot believe the awful service and it seems they do not care at all about retaining a loyal client. I will never depend on their service again. Way to mess up a 100th birthday celebration!!!

Kim of Flagstaff AZ (01/31/08)
Ordered birthday balloons for a friend of mine on 1/27/08 for delivery on 1/30/08. Never delivered! Even though they had both my phone numbers and recipient phone numbers - no calls. Tried to tell me they couldn't find the address!  Called the day after to ask why they weren't delivered. They said they'd try again the next day. Still NO delivery!

After several more calls I was given the local florists name and number. I called them direct. They said to have my friend call them direct and they would meet her right at the airport entrance...they were only 2 miles away! Since the element of surprise was long gone, I called my friend, she called the number and they told her my order was now CANCELLED. Unbelievable!

Donna of Oakfield WI (01/29/08)
I called for a copy of an invoice. This woman was so vague about what she needed I thought she fell asleep several times. She wanted an email address, I said I need it faxed. After I gave the email address she slammed the phone down in my ear. I called back and told her I didn't like her to slam the phone in my ear, she said she was done talking with me and she slammed the phone on me again. I had other invoices to ask about.

Janice of San Marcos CA (01/26/08)
I ordered a floral arrangement entitled, "White Pumpkin with Fresh to Dry Arrangement" for $72.50 (including tax and shipping) to arrive at my stepmother's house for Thanksgiving. My stepmother was hosting Thanksgiving dinner, and I had intended the arrangement to be a lovely decoration for the occasion, if not a table centerpiece. When I arrived for Thanksgiving, I found an exceedingly paltry and cheap arrangement, stuck in a tiny white pumpkin vase, with absolutely NO fresh flowers whatsoever and absurd-looking paper flowers and leaves, similar to what a small child might design. I complained to 1800flowers.com online through my account site with them and requested that they give me a refund for the full amount. I explained that not only did the arrangement fail to come close to the description and photo on their website, but that the arrangement caused me extreme embarrassment and disappointment. I then had to run out the day before Thanksgiving and spend nearly $100 with a local florist to make up for the travesty.

Needless to say, they denied my refund, apologized for any inconvenience this may have caused, and said they look forward to serving my needs in the future. Their stated excuse was to cite some arbitrary policy about the lateness of my complaint. I strongly advise anyone to avoid doing business with this online company. I was offered no refund for a product that was simply unacceptable and did not meet advertised specifications.

Betty of Las Vegas NV (01/25/08)
Don't use 1800 Flowers. In November I ordered flowers from 1-800-Flowers for my dear friend's birthday. All I did was order and pay for a floral order; I did not join anything. Much to my surprise, on January 25 my debit card was charged for $12.84. The charge was from TLG Travelers Advantage. I immediately called the number provided (1-800-548-1116) and told the representative this was an unauthorized charge, and I wanted my account credited immediately. She went into a full on sales pitch. I interrupted her and told her I did not want a sales pitch, all I wanted was my money back. Granted, $12.84 is not a lot of money, but when every penny counts it makes a difference in eating or not eating for the week. At this point she was upset with me because I would not listen to her sales pitch, and she rattled off a confirmation number and hung up on me. I went to the store within the hour and tried to use my debit card only to discover TLG Livewell had done another debit for the same amount as soon as I was off the phone.

I called TLG Travel Advantage again and spoke with Josh Patterson; he said he would cancel the membership, but he would not call my card company to give their merchant number which would release my money. I asked for a supervisor and was transferred to Brian, and he said I would get a credit in 5 to 10 days. He too refused to call my card company and give the merchant number that would release my money. I asked him about the TLG Livewell company. Brian told me they have about 25 companies. I asked him if all 25 companies were going to debit my card...no answer.

Let this be a warning to you: 1-800-Flowers is not the trusted service provider they once were. They have aligned themselves with an unethical company that will empty your bank account or over-charge your credit card by debiting you every hour until there is no more to debit. I have exactly $5.56 to last me a week because they debited me dry. I will be forced to wait between 5 and 30 days to get my money back.

Christine of Scottsville, NY (01/14/08)
Thank you 1-800-flowers for giving my deserving mom an empty desk where flowers should have been for her 61st birthday. I thought a large, gorgeous tropical arrangement would have been just the touch and would have made everyone in the office envy them, but no.

The flowers did not get delivered due to sketchy local florist not having enough tropical flowers in stock!  The local florist wasn't even listed in phone book. 1-800-flowers failed to notify me of this delivery failure all day, not giving me enough time for a back-up plan.

Thankfully, the order was canceled with full refund (but lets wait for the bank statement and see if they will actually do this). 

Leigh of Exeter Nh NH (01/08/08)
I am a full service florist who signed on with 1800 Flowers last March. (We had been getting the 1800Flowers work from Teleflora until they seperated) We were contacted by 1800Flowers because they said we had a low complaint rating which means they didn't get many complaints about our work. As soon as we signed up we stopped getting orders. An order came in thourgh in May for a plant which was callled in over the phone ( We were on a fax system to receive our orders. The person ordering noted that we were 'Red flagged' and read 'do not use unless last resort'. When we asked to find out why, we were told we had to contact some other dept. After two days of phone calls we spoke to someone who said we weren't flagged.

Ok fine. We did not receive orders for a few months and we called again. They don't know why. By this point I have called every 1800flower phone number I could find and got no answers. Finally around August we get orders. Meanwhile I find out we were being charged each month for all kind of fees including penalized for not using 1800flowers as our wireout service. By Dec. I was at my wits end and tryed to cut our ties with 1800Flowers. We were told if we did not pay them $350 in fees we would not get paid for the work we had done for them. We have done over $3,000.00 in work to this date that we will not get paid for. We will not be taking anymore 1800Flower orders.

My biggest complaint is that once we signed on we had no one in which we could ask questions, when we call a general or headquaters phone we may get a person but we are only given a first name. The 1800Flowers book that they give you has all kinds of people listed to be able to contact but you just leave a message and not once has anyone call back. Lastly, people order from their website to their spects and their price, we have to make it to match. Their price breakdown is criminal, Example: 1800 product cost is $49.99, they charge $11.99 to cover so they are collecting a whopping $61.98 for said arrangement. They take nearly 35% of that total and the flower shop recives $36.49 and from that we have to consider our delivery and labor and product. I feel this company is criminal and I was looking for a place to air my grivences. As of today I have tried to split with this company since June when we had not received orders, assured by them to give it more time, so I did. I am finished with this company. I am out $1,500.00 plus for my product labor and delivery and I realize there is not much I can do now but I had to report this.

To date we have filled almost 80 orders for well over $3000.00 and have been paid only $358.67.

Cathy of King NC (12/17/07)
I placed an order with this company on 12-7-07, they didn't deliever and had to issue me a credit to my bankcard. Well, they fought the credit they owed me until I filed a complaint with their local bbb and issued me the credit on 12-10-07. I thought the horrible experience was over, NO. They took information in their database from a purchase I made on January of 2007 for a funeral arrangement and charged that credit card twice on 12-10-07, well after my purchase and without my permission. After finding out, I called what I believed to be the main office and spoke with 'Debbie' and she said she would call me right back, well surprise surprise, as of today 12-17-07, 5:06pm (est) no call. I cannot believe a company can take information that I didn't even give them permission to keep from almost a year ago and charge it without my permission. And instead of calling me back like they promised they have just totally avoided me? I guess little consumers cannot do much when it comes to big companies. I really want to make them delete all of my personal information, the bbb won't even tell me how to do that.

I had to close both accounts, I am still waiting for replacement cards, I can't make credit card purchases until I get them, it can take up to 15 business days, of course things will move slow during the holidays. Also, I have spent over a week on the phone chasing down these slippery people.

Glenda of Oak Park CA (11/20/07)
In May 2007 I ordered flowers from 1-800-flowers. The day of the delivery, we called our cousins and they had no idea who sent the flowers. My cousin had to call 1-800-flowers to find out who sent them. Today, I opened my credit card statement for the first time in few months (because I don't use the credit card anymore) and noticed that I have a charge of $11.99. I called the phone number listed, and the company is Living Well. It was explained that when I ordered through 1-800-flowers I was given $20 off if I signed up for a Living Well discount store; the first month is free, but after that is $11.99 a month. This membership has been in placed for 5 months. I told them that I don't recall that I was going to be charged for a membership, and I wanted my money back. They agreed to credit me two months and gave me a cancellation number. I was told that I needed to write them a letter to get the other 3 months of the membership.

The economic damage is $36.00 that I am pretty sure I will never get back. The time I have spent dealing with these people is 3 hours.

Robert of Bloomfield NJ (11/12/07)
I ordered flowers from 1800flowers.com for my mother's 60th birthday in advance and paid $80 for roses; that included a $15 delivery charge. The day came and I got an email from 1800flowers.com stating that the flowers had been delivered. A few hours later, I called my mother only to find out that they had never been delivered. I called 1800flowers, and the first guy HUNG UP ON ME...I finally reached a 'supervisor' named PAUL who WAS RUDE, ARROGANT, AND SPOKE TO ME IN AN ACCUSATORY TONE. He said he spoke to the florist who claimed the flowers were delivered and that he had a signature to prove it. This story was different from the previous one; they told me the florist claimed the flowers weren't signed for.

I got about 3 or 4 different stories: the flowers were left with the doorman, with my mother, outside the apartment door, outside the apartment building, on the street, blah, blah, blah, blah. TO TOP OFF THIS ABSOLUTE DISGUSTING DISGRACE, 1800flowers had the absolute gall to call my father (who lives in the same apartment with my mother) and accuse him of lying. My father asked for the rep's name AND THE REPRESENTATIVE REFUSED TO GIVE IT TO HIM.  When I called corporate, I told them I was calling to make a complaint about their disgusting service AND THEY TRANSFERRED ME BACK TO THE SAME 1800 NUMBER I HAD ALREADY DEALT WITH. The end result is that now a special team at 1800flowers has to deal with this. I have already called up AMEX, and they will dispute the charges with 1800flowers. I WILL NOT PAY A PENNY FOR A SERVICE THAT WAS NOT PERFORMED!

Gary of Laurelton NY (11/06/07)
I ordered some flowers from 1-800-Flowers for Valentine's Day; they were not delivered. After I called to inquire about the issue I was lied to about it's delivery status. After several calls they finally recognized that it was not delivered. I asked to have the refund issued to me in the form of a check or replacement card, since the card that I used for the purchase was a disposable card. They agreed to do so, but even after this point I had to talk to them several more times to get the details about when this will be done. After several months, someone in the corporate office confirmed that the card will be taken care of and sent to me with the full refund amount.

Months later - still nothing. I emailed them about two weeks ago to inquire about this and got a reply stating that no refund will be given because a refund was already sent back to the credit card number related to the disposable card. This is despite the fact that I told them not to send the refund there and despite the fact that they confirmed that they will be sending me a new card with the refund amount.

Not only did they ruin my Valentine's Day, but I am still short $100 that this order costs.

Mary of Ridgecrest CA (10/18/07)
I have dealt with incompetence in my life, but never to the degree that I have encountered with 1-800 Flowers. I would sooner bury my own mother with daisies from the back yard than have to deal with this company again.

My eight year old granddaughter was in an accident and air evacuated to a Portland Hospital. She suffered a depressed head fracture, went through emergency surgery, and spent a day and a half in ICU before being stable enough for a regular hospital room. Distraught about being hundreds of miles away in California, I did what any grandmother would do, I sent flowers. 1-800 Flowers is always talking about the ease with which one can go on line, find the right bouquet, and happily after giving all the right information, deliver flowers to the address provided in a timely manner.

The flowers were to be delivered on Oct. 16th. They were not. I tried the tracking number routine and it simply looped me back to the same page with no answer. I found a message on the copy of the bill that I had printed out. It said "To ensure you receive all your 1-800 Flowers.Com. emails regarding orders placed with us, including order and delivery confirmations please ad susserv@reply.1800flowers.com to your address book now." I immediately followed the direction. No emails except ones wanting to sell me Sweetie Day flowers came through.

Early in the evening, I found the number to call for customer service. Now you all know the routine, Press One if you want..press two for etc. I pressed the correct button and got another sutomated voice. I was to give my confirmation number ALL 14 OR 15 DIGITS. I did and the automated voice said sweetly, ? I do not understand?. I calmly and distinctly repeated the numbers. The second time the automated voice repeated them back and then said, I do not understand?. By the third or fourth repeat of this ridiculous conversation with a machine, I was given a real person named Lynn.

Lynn sweetly told me the flowers hadnt been delivered. No explanation why. It was too late to call the florist or I got the impression it was too late. Anyway, it would be delivered the next day. We ended with my saying that my granddaughter was no longer in ICU but in Room 47. Lynn assured me she would get that message to the florist. I talked with my daughter and affirmed to her that the flowers would arrive the next day.

After a sleepless night of worry about my granddaughter, the sun rose on the new day. When I called at noon to check on her condition, no flowers had been delivered. A second call was made between 2 and 3 PM. I tried to get Lynn again, but someone named Charles attested that he could help. He called the florist while I hung on and listened to the gawd-awful slaughter of a good classical piece of music. Charles came back and assured me the flowers were on the truck to be delivered. He said that they couldnt be delivered the day before because there is no delivery to ICU.

Questions I asked him included; Why I wasnt told that the night before by Lynn when I said the child was being moved out of ICU into room 47 that flowers could not be delivered to ICU.? ICU was clearly a part of the address. Didnt they all play by the same rules? He didnt know. I asked where on the 1-800 Flowers Site was there a cautionary statement about flowers not being accepted in ICUs.? He put me on hold with the gawd-awful music and came back a few minutes later, and said there wasnt anything on the website about not delivering to ICU.

So next I asked, When the people at 1-800 Flowers saw an address that clearly stated ICU why didnt they email me? When the flowers were not delivered why was I not notified? He suggested I try the Track your Order System. I assured him this was a great idea however, Track Your Order was not functioning. Not once, not twice, but everytime I tried. For some reason I felt a need to assure him I was computer literate. The problem was at 1-800 Flowers not on my end of the line.

By this time, we have the flowers supposedly on a truck ready to be delivered at any time. Hours go by and I make more phone calls to my daughter. No flowers have arrived. I pick up the phone and make another call to Customer Service. Once again the automated voice and I go through the whole routine and of course she never does totally understand the confirmation number. Talk about technology at its worst. Finally with some kind of robot mentality she redirects me to a real person.

This time it is Jillian. I dont even try to get Lynn or Charles who already know my story. I just bravely go through the whole thing again and you can tell by my voice that I am not a happy camper. Jillian listens, put me on hold (Same gawd-awful music) and called the Florist. Guess what, the flowers are on the truck. I ask if the truck is pulled by a 29 mule team. Jillian either doesnt understand or lacks a sense of humor.

I am no longer and probably havent been for quite awhile, an expemplatory customer. I ask to speak to a Manager or a Department Head. I honestly am not certain what Jillian said, but she put me on hold to suffer through close to ten minutes of the gawd-awful music and then tells me there was only one Department Head and she was not available at that time. She suggested I call corporate offices, but not now because it is after business hours. I should call tomorrow. She said I would get a receptionist who would direct me to the right person. In my mind I thought, Here goes the old run around. No way, am I going to spend time trying to find someone over in corporate who will talk to me.? I told Jillian that I want someone to call me She assured me that a Department Head would call tomorrow. Since it was after 6PM and I had not heard of a flower delivery yet, I didnt have faith that I would receive a call the next day.

Sending flowers is supposed to be a fun thing, a way to show concern and love, not a triathlon of phone calls resulting in broken promises and inept competence. The last thing my daughter, my granddaughter, or myself needed during this crisis was the agitation caused by 1-800 Flowers. Jillian ended our conversation with You have a wonderful evening.? I do hope she hung up before my use of the swear word, s___!?

From now on I am following my daughter-in-laws competent way of sending flowers. She simply goes on the internets yellow pages, finds a florist near where she wants to send the flowers and call and orders them. Oh if I only been so wise! To add insult to injury, this same daughter-in-law sent me flowers on Tuesday. When I called to thank her, she said, Mom, I am so surprised. I only ordered them two hours ago.?

Update: My beautiful granddaughter Jade is doing well. The flowers arrived, albeit nearly two days late, and my daughter said they were quite nice. Would you believe that on the backside of the lovely note that I had written was an ad for 15% off when you join the Fresh Rewards Club. Since when is it a good practice to advertise on the back of a gift card? I dont know why I would expect more after all it is 1-800 Flowers - a number I soon hope to forget.

Richard of Hicksville NY (10/13/07)
On 9/25/07 I placed a flower order to be delivered to my wife at her place of employment in the zip code of 11717 area. It was a special anniversary, and for personal reasons it was important that she received these flowers. However, when she arrived home that evening and I inquired about the flowers, she said they never arrived. I called 1800florist, they checked with the florist they used, and informed me that the flowers were never delivered. They never apologized or offered an explanation. They just said they would credit my card in 3 to 5 days. I feel they should have apoligized and offered something--even if it was a discount next time I ordered, not that I would ever use them again!

Sandra of Ruckersville VA (09/24/07)
Ordered a funeral basket to be sent to our sisiter 1000 miles away in plenty time. Thurs by 2 with funeral being Sat at 1pm. No phone call was recieved of any problems of why they could not make this order. Showed up to find that our order was never sent. We called 1-800-flowers who STATES they have a satisfaction guarantee. I had used them in the past and was a loyal customer.

They told us the order was not placed in time. She had barely been deceased. Later we were told it had plenty of time so who was lying? My daughter had worked there and also stated they had plenty of time. Then we asked what kind of arrangement might be sent as an apology and we wre asked What does it matter?

Seven sisters left wondering why I had not sent flowers.I told them I used a florist who obviously dropped the ball. Days later and still no flowers. Credited my account but what good does this due? offerend to send a tiny fruit basket from THEM without our name stating they were sorry. They don't need fruit as it will rot as they have many baskets already. WE WANT the flowers sent we asked for!

Julie of Port Richey, FL (09/09/07)
For my birthday my boyfriend spent $85 at 1800Flowers.com and they looked like a blind two year old put the arrangement together.  There was no creative effort and they died within two days, therefore I tend to believe they were not fresh.

It wasn't a national holiday so there was no excuse.

When I complained to them, they claimed that they had never received a complaint before and offered only 20% off my NEXT purchase.

Rebecca of Stewartstown, PA (09/05/07)
I ordered a large casket spray for my grandmother's funeral. The white flowers on the casket spray were brown. Before the funeral, at the viewing, we removed the spray and had to replace it.

No effort whatsoever was made by this company to correct the problem and they would not tell me which of the local florists they contracted with delivered the dead flowers. This was very expensive for me.

Dawn of Lajolla CA (06/11/07)
I recently had a horrible experience with 1800FLOWERS.COM. I placed a fairly large order with them for Mother's Day. One of the scheduled deliveries were several days late (almost a week) and I never received any call or indication that there was a problem. When I contacted the company about getting a refund, they refused stating that they would have to take the flowers back before that could happen (so my mother had to further suffer for their error?).

When I asked to speak to a supervisor, I was told that someone would call me back. No one ever did. When I called again, they apologized and put me in touch with a floor manager who indicated that I could be offered a 20% savings pass toward a future purchase. Why would I order from this company again if they are not willing to correct this situation? After getting the number to the corporate office, I was told the same thing--except that I could instead take a 20% refund (which ends up being a little more than the shipping cost). I was subsequently told that the florist made at least two attempts to deliver the flowers and left notes (strangely enough, this was never indicated previously by the company or the florist--because it never happened!).

The flowers were a surprise and the first time my mother knew of the delivery is when they arrived the following week. I got a lot of apologies and offers to call my mother, but little more. After all of that, I still only received a savings pass and NOT the 20% refund that they indicated.

Consequently, my sister ordered flowers from Overstock.com--theirs were delivered late as well, but only a couple of days late. At any rate, they gave her a full refund! I would order from them before I order from 1800FLOWERS.com again!

Michael of Martinsburg WV (05/22/07)

On May 8th 2007, I ordered flowers for my mother. They were supposed to be delivered the next day well in time for Mother's Day which was May 13, 2007. On May 16th, I got as call from my mom. She didn‘t get the flowers! I contacted 1800Flowers that night. After arguing with them for several minutes, a supervisor finally cam on and promised to deliver the flowers and give a refund. I never received notification of the delivery, and I never saw my bank account credited. I called my Mother to find out that they finally were delivered 10 days late.

Darlene of Spokane WA (05/15/07)
My problems with this company's service started this past March. I live in Washington state and had decided to send my mother, who lives in New Jersey, flowers for her birthday. I sent her two dozen yellow roses, but was disappointed when my mother called to thank me and said that two of the roses were missing. I didn't call the company to complain, because I, being oh-so-naive, assumed it was just a one-time mistake.

This past weekend, Mother's Day weekend, I decided I would send my mom another rose bouquet, along with another bouquet to my sister who lives in Florida. I specifically chose bouquets that the website said could be delivered on Sunday to those addresses, paying extra (about $14) for the quick delivery.

On Mother's Day I call my mom, and she's thrilled with the flowers. I was obviously pleased until she says, The florist even messed up and gave me two extra roses. Your dad thinks maybe their making up for last time.

Puzzled, I ask her how many flowers she got. She says she received only FOURTEEN roses. She had thought I'd ordered an even dozen, but I had ordered eighteen. I was obviously annoyed at this point, because the total missing between her birthday and this was half a dozen roses- and roses aren't exactly cheap.

I called 1-800-Flowers and was lucky enough to get a real person almost immediately. I told them about the missing roses and the woman blamed the florist entirely, saying that the florist had run out of flowers. She then said she'd credit my account for 20%. I hung up, but really wanted to ask her how she could possibly know that the florist had run out of flowers without talking to them- and if 1-800-Flowers HAD talked to them, why hadn't I been contacted and credited the discount?

So then it just gets worse. I wait all day to hear from my sister to learn how surprised she was to receive flowers. This was the first year I'd sent her a Mother's Day gift and I knew she would be pretty excited. No call all day. I repeatedly checked my order's status online, and it said order placed. The website warns of delays in status updates during holidays, so I assumed maybe it just wasn't updated and that my sister had been too busy to call.

Monday comes and goes, and the site still just says order placed. I was tempted to call my sister and find out if she received the flowers, but was afraid of ruining the surprise. At this point I was thinking I'd wait for the flowers to be delivered and the call for a refund on the next-day shipping. I also noticed on Monday that my account had not been credited the promised 20% from my mother's botched gift.

Today is Tuesday. Before leaving for work this morning, I left my order tracking number and information with my fiance so that he could call in and find out what was happening with this order. The account I'd used to pay for the order is a joint account of both of ours, and his name was on the card that was to be with the flowers.

He calls and no one will speak to him. They say they need me to confirm that it's okay. He (coming from a family of lawyers) assures them that he's not even asking for any private information, but that the charges were made to HIS bank account, too, and he just wanted to know what happened to the flowers. He says they were very rude to him, refused to help, so he finally just hung up.

I get home and of course the online status is still order placed. Just to be absolutely sure my sister didn't receive the flowers, I call my mother to see if she's heard anything. She says no.

Before calling 1-800-Flowers, I fortunately thought to do a search for other customer complaints, and found (as you all probably know) plenty to show that I should just ask for a refund and not deal with them again.

When I called, the woman was very sympathetic at least, but gave me a rather ridiculous explanation of how this was the FLORIST'S fault, saying that the florist they had originally sent the order to had declined the order and forwarded it to another florist. She said she has absolutely no idea why this other florist hadn't delivered. She put me on hold for a bit, supposedly calling the florist, but at that point it was 8pm EST, and they were closed. I told her I just wanted a refund. She offered me a 20% discount on my next purchase, but I was firm in demanding a refund and getting off the phone as soon as possible to avoid shouting at her (it has yet to reflect in my bank account, but I'm optimistic as it's only been four hours).

What upsets me most, aside from not being able to show my sister I was thinking of her this weekend, is that for both complaints I made this week, 1-800-Flowers never accepted responsibility for the errors and just put the blame on the florists.

You know what, 1-800-Flowers? I don't CARE whose fault it really is. I gave YOU my money, ordered through YOUR website, was given YOUR satisfaction guarantee, and YOUR confirmation that the proper number of flowers would be delivered on a specific date. I am YOUR customer, and therefore any customer dissatisfaction is YOUR responsibility.

Trying to bump the blame to the florists they're associated with is appallingly unprofessional. And, funny enough, it seems to me that any time I've ordered from a local florist the order has been spot-on. The only common denominator I've had with bad florist service has been 1-800-Flowers.

I'm somehow certain that if I'd called to PRAISE the delivery services, 1-800-Flowers would have been only too happy to take the credit, rather than giving credit to those same florists.

Damages caused from this as of right now are a sister who didn't receive her flowers for Mother's Day, which is upsetting in itself, and my account has $75 missing that is supposed to be refunded.

Catherine of San Antonio TX (05/13/07)

I ordered flowers three weeks in advance for Mother's Day. I even requested they be delivered the Saturday before in order to beat the Sunday rush. They say they guarantee delivery between 9am and 7pm. When the flowers had not arrived by 5:30pm, I called the customer service line. I was advised the flowers would be there. When they had not shown up by 7:30pm, I called again. They advised me they could get them resent Tuesday or Wednesday. I asked to receive a refund.

At 10:30pm, I received a confirmation email stating that the flowers had been delivered. There was no one at the office to sign for the flowers. I called the customer service line again and was advised that the confirmation emails are sent out automatically. So I emailed their customer service response with a scathing email about their business.

It's not that the flowers came wilted or are not what I ordered. It's that I paid $60 for something I never received! I received an automated response thanking me for my input and while they try to obtain superior customer service, sometimes they are unable to meet everyone's standards. Standards... All I wanted was to get what I paid for.

M.l. of Ny NY (05/12/07)

I placed 3 orders of flowers on Thursday, 5/10/07 to be delivered on Saturday,5/12/07. The woman from 800-flowers who took my order over the phone had a great deal of difficulty spelling words and getting numbers correct, but I patiently repeated information many times and felt that she had completed my orders. The flowers were to go to Ohio, Indiana, and New York. Not one of the orders arrived.

Jean of Fleming CO (05/12/07)

I ordered a fruit basket on 5/7/07 for my mother living in Oregon to be delivered on 5/11/07. It did not arrive. I spent hours on the phone, the website (said my order number did not exist). After finally getting a live person, she said the Oregon fruit I ordered may have shipped from some other state. My Mother lives less than 2 hours from the shipping place in La Dalles, Oregon.

My account was debited double for the price I spent, still has not been removed, merchandise was not delivered, and hours spent trying to resolve the situation with nothing being resolved.

Janet of Seattle WA (05/06/07)

I ordered some tulips to be sent to my aunt for Easter. They never arrived. I called and complained and they called the florist and had them resent. The florist said they never got the order. Then I thought I would give them another try. This time it was dispatched to a street that did not exist. Instead of calling, the flowers were delivered to a completely wrong address. They had my phone number and the person I was sending the flowers to.

Both times I wanted the flowers to be a surprise. Both times I had to inquire if the flowers had been received. SURPRISE WAS BLOWN.

Galina of Marina Del Rey, CA (04/29/07)
I ordered flowers for my friend's birthday 2 days in advance. They sent me a confirmation for my order and charged my credit card, but didn't deliver the bouquet.

I called them 2 days later, when I found out they didn't do the delivery, and asked for delivery the following day.

They promised, but never did it.

Rock of Antioch CA (04/10/07)

I ordered 2 sets of flowers for my father’s birthday. They did not arrive. When I called the next day, they apologized and said it would be sent that day. They called me back the following day and informed me their florist refused the order. I was irate. I am now on day 4 and they are going to try again to see if they can get them delivered tomorrow. This is not the first time I've had problems with them.

April of Antioch CA (02/21/07)
My brother and I decided we would send flowers to my mother on Valentine's Day as our father passed away many years ago and my mother was having a hard time. I originally tried to place the order online as it was the day before Valentine's Day, and I expected the phone lines to be busy. After selecting the flowers and goody basket for my mom, I went on to enter the credit card info, after entering all the proper info, it starts asking me for social security numbers and wants to know if I want the 1800flowers credit card. I selected no on the prompt, but it continued, saying I had to be a member or something.

I cancelled the online order and got on the phone. I expected a wait, and I got one. 45 minutes. I spoke with Lisa who, although an airhead, took my order. She didn't seem to understand  (though i told her many times) that the order was for my mother, and had to deny the stuffed plush bear with mushy valentine sayings on it. (I got the feeling she had to say it a certain number of times or something, a quota??) Anyhow, I confirmed with her the order, paid with a credit card my brother provided and she assured me that the order: $100.01, flowers, a mylar balloon and a box of candy; would arrive to the business location *on time* for Valentine's Day.

I work in the call center, so I am friends with the girl at the front desk who would be receiving the flowers. She said she would call me the minute they arrived. I was jazzed. The day kept rolling on and no flowers. I called the 1800flowers phone number and pressed 2 to inquire about my delivery. It was a recording that said my delivery would be made today (Feb. 14th) I wanted to talk to a real person, so I kept calling back, I called 4 times, each time being forced to listen to the classical music that became maddening. Each time on hold was a *minimum* of 15 minutes. My brother was also calling, and getting the same stellar customer service. (Eyes rolling) Well, at 3:30 (I leave at 4:30) I began to get really worried. I had told my Mom all day that there would be a special something coming for her. I decided to call the main number to try to get a specific time of delivery or the name or number of the local florist for more detailed info. (I track cases all day long, I figured if they don't want to do the work, I certainly can!)

The woman I spoke with was an abomination. She told me my delivery would be there today. I asked the promise time. She didn't know. I asked for local floral info., she didn't know. I felt like asking, what *do* you know!? I restrained myself. I did the only thing I could do. I thanked her and calmly hung up. All the while, 2 more bunches of flowers had arrived in the lobby. (My receptionist friend e-mailed me with each delivery). It was time to go home, so I made the hour and a half commute home with my Mom, who was more than a little upset. She thought I had tried to pull some collassal joke on her. I stopped on the way home and spent an additional $75.00 on flowers for her, and told her we would get everything straightened out.

The next day, the flowers arrived. No, the boquet had not been upgraded. In fact, it was puny. I assumed it was because they were all so overloaded. I called 1800flowers to ask where the balloon and candy were. Would they be delivered the next day, or were they lost in the mail? The imbicile I talked to blamed it on super bad weather conditions. Perfect. Very professional. I told her, I track cases all day, I know that Ohio was having extreme weather conditions, but California was clear as day, all day, and unless the nearest local floral deliverer was in Ohio, I don't see how they could possibly experience extreme weather conditions. Then; as though she was reading from a list of excuses; said, well, it is our busiest day of the year. I was infuriated. I said, no. Mother's Day is your biggest day of the year. She said, oh, (giggle) yeah, that's right. 

Sacha of Irvington VA (02/20/07)
The 1800flowers website claimed that they could deliver flowers on Valentines day, so I placed a simple order for one dozen roses, which were featured on their homepage, and again, they claimed were in stock and ready for delivery. Valentines day came and went, and no flowers. On 2/15, they claimed they finally shipped UPS overnight and had a tracking number. As of 2/20 UPS still claims they never got the package and obviously nothing has arrived. I've complained to their support with no response. Although I don't believe any flowers ever actually shipped, they didn't waste any time billing my credit card. Needless to say, I will dispute this charge with my credit card company, but this will not fix the issue of me not having flowers to give to my wife on Valentines Day.

Linda of Minneapolis MN (02/19/07)
My order was placed prior to Valentines day (February 12) before 2:00 pm in the area that I was deliverying. According to their web site this would entitle me to a same day delivery. This gift, of a Sympathy fruit basket, was to be delivered to the house of a grieving family. The funeral was the next day on February 13th. Out of town family members gathered at the house prior to the funeral and after the funeral to come together in their grief and take care of the estate. A large fruit basket would have helped them provide for the many people that attended the funeral and allowed sustanence to the immediate family after we left. I was called on the 12th and told that they did not have enough fruit for a large fruit basket (no grocery stores in that area??) and it would not be delivered that day but the next.

I accepted the excuse and allowed a one day delay. I was at the house for the full day on the 13th for the funeral and did not see the basket arrive. I was not contacted again about possible delivery delays. I did not check on the 14th but looked on line on the 15th later in the day to track my order and found that the status was order placed. After calling the 1800flowers number 5 times and following the instructions I was cut off each time with a busy signal. I called the main number again and pressed 0 for an operator and was placed in a hold que for 10 minutes. After a short discussion with the customer service my order was canceled. My credit card had been charged on the 12th of February. I am still waiting for that correction to be made. This is a Business that deals with flower giving Holidays all of the time. Valentines Day happens every year. It should not come as a big surprise that many orders will need to be delivered this week. They have a Good concept for a business but they do not do well in the practice of it.

This company should be held accountable for not meeting their customers needs. They do not seem to be held accountable for this.

Sandi of Carrboro NC (02/18/07)

My boyfriend ordered flowers for me on Feb. 10 for "guaranteed" delivery on Valentines Day, Feb. 14. His credit card was charged for the full amount ($100.98) on the day he placed the order. My flowers never arrived. We tried calling customer service and were routed through various telephone prompts, placed on hold for 20+ minutes and finally got a recording saying "we are unable to take your call at this time" and we were hung up on!

We sent several emails, all of which were ignored. Finally, 3 days after Valentines Day I was able to speak to a human being after calling their main headquarters. The woman was not sympathetic or apologetic in any way. She said "I would be happy to cancel the order if you would like". Cancel the order? For flowers that never arrived? Give me a break. I told her I expected our credit card to be refunded the full amount immediately. The credit will take up to 7 days to appear and since we used our debit card, we are out $101 in the meantime.

Also, we were told that the shipment was delayed due to bad weather in our area! I live in North Carolina and the weather was perfect that day. I will never use this company again and I plan to tell everyone I know not to use them as well.

Diane of Buford GA (02/18/07)

I received a delivery confirmation e-mail on 2/13/07 that my order had been delivered on 02/13/07. My order (flowers) was never delivered at all. It took two days to get through on the customer service line without being disconnected. When I did finally get through without getting disconnected, I was on hold for over 30 minutes before even getting to speak to Jamel, a customer service rep. Jamel started by telling me this would be my word vs. the florists. Then he told me the florist had tried calling, which they hadn’t. I have not received any further contact or refund from 1-800-flowers.com and I've lost $77.98.

Andrea of San Jose CA (02/16/07)
I ordered flowers for my friend on a Friday. They were to be delivered on Wednesday, as a surprise Valentines gift. They never arrived that day. I called all day and could not reach a person. I called the following morning numerous times. After waiting on hold for 20min. I got a person on the phone and I cancelled the order and was told my card would be credited.

I place an order with a florist in the area. That order was delivered within 2 hours. At 4pm my friend called to say the second bouquet had been delivered too. I tried to call 1800flowers continuously until 9pm. I was unable to reach a person. The credit card company told me they had received 3 other similar calls to revoke payment. I am still unable to reach a live person regarding the billing.

Its as though they can get away with what ever they want and they are untouchable because you cannot reach them via telephone.

Jay of Allston MA (02/15/07)

I ordered flowers for my girlfriend for Valentine's Day, a week in advance. They were supposed to go to a retail store she was working at that day. She worked until 6pm that night and the flowers never came. After work she left for New York and would remain there for the entire weekend. Furious that I spent $70 for flowers that never arrived, I phoned customer service to get a refund. The customer service rep told me that the flowers were delivered the following day and because of that they would only offer me a 20% discount.

I paid $70 for flowers that never came (as far as me and my girlfriend were concerned) and 1800flowers.com was totally unhelpful and non-sympathetic to my problem. They took my money for services that were never rendered.

Travis of Lisle IL (02/15/07)

I ordered flowers to be delivered to my fiancée’s office. I placed the order 2 weeks in advance to ensure the order would be taken care of. The flowers were never delivered. After waiting on the phone for over an hour, 1-800-flowers told me they were delivered to the receptionist. When I asked for the name of the signature they responded it was illegible. The florist who was to fill my order said my order was delivered when it wasn't. I will never use this company EVER again.

Robert of Los Angeles CA (02/15/07)

I ordered flowers for delivery on Valentine's Day. The website confirmed that delivery would be made on the 14th. As of 6:30pm, delivery had not been made and since it was being delivered to a business, someone stayed from the close of business at 5 until 6:30 waiting specifically for these flowers (which, of course, ruined the surprise).

When I tried to call the customer service number, I was prompted to go through a menu where I was directed to speak my order number. After doing this, I would immediately be transferred to another extension and receive the following message "your call cannot be completed at this time" and then I would be disconnected. This happened three times on the afternoon of the 14th, and again on the morning of the 15th.

This is my second experience with the company and the first was equally unpleasant. At that time, I ordered flowers for my wife's birthday. Over half the arrangement was dead on arrival! Perhaps the most frustrating part of all is that it is impossible to reach anyone at customer service when there is a problem. I lost $179.00.

Sarah of Kyle TX (02/15/07)

I was charged three times on my credit card. It took me two hours to get a real person on the phone and they hung up on me when I asked their name. I paid extra for next day delivery and the flowers didn’t show up. I paid over $171.00 for nothing!

Patrick of Woodbury CT (02/15/07)

I ordered roses for Valentine's Day delivery, 4 days in advance. There was already talk of a winter storm that day. Come Valentine's Day, I tried to track the item via the website, which re-directed me to the UPS website with a tracking number. However, the package was not in the UPS system, so I called 1-800-Flowers. A rep told me the flowers were enroute via FedEx, with a scheduled delivery time of 3pm. Well needless to say the flowers never arrived.

I tried repeatedly to contact a representative but of course could not get through. I got an email after 8pm that night saying they were delayed due to inclement weather. After repeated attempts that night and the next day, I finally reached a rep, who told me that the flowers were unavailable. They offered me a 20% discount and a new delivery of some other item. Absolutely unacceptable.

My Valentine's Day gift plans were ruined by this company. Horrendous customer service. What kind of nationwide florist does not plan in advance for a busy Valentine's Day, and does not have enough customer service people to even answer the phone? Furthermore, there was plenty of advance warning for the weather, no excuse not to have delivery arrangements made. Next time I will use a local florist.

Lance of San Jose CA (02/14/07)
I ordered flowers for my wife earlier this week to celebrate Valentines Day. The flowers were never delivered. I email customer service 3 times. Never heard back. I called their 1-800 number. Was put on hold for 30 min. before getting dropped with a brief message saying please call back later. 

$100 + Ruined Valentines Day

Ryan of Manassas VA (02/14/07)
I ordered flowers for Valentines day for my girlfriend on February 8, 2007, to be delivered on February 14, 2007 (Valentines day). I paid 49.99 for the flowers, 15.99 for shipping and 3.30 for tax, the subtotal came out to be 69.98. My tracking order number read that they would be delivered by 3pm Valentines day. The email I recieved said GUARANTEED delivery on Feb 14. The flowers were never delivered. I recieved an email at 4pm (1 hour past they were suppost to be delivered) saying how they would be delayed due to weather issues.

Nowhere on their site or in any emails I have recieved said anything about an inclement weather policy that covers them for late delieveries and holds them not responsible. I spoke to many of their customer service associates and was treated very rudely. Basically they said there was nothing they can do.

Natalya of Norfolk VA (02/14/07)
My mothers birthday happens to fall on Valentines day so i made sure to place my order a month in advance. The company was aware that they would be delivering to her place of business and that offices close at 5pm. It is a very important occasion being its her 40th birthday and I cant be there so it was very important that they showed up. Not only did the flowers never show, I have been attempting to contact 1800flowers via phone and internet from 3pm to 6pm and my calls are not being but through due to high call volume.

What calls are they taking if I've been calling along with my sister, father, and aunt and not one of us has gottent through in 3 hours. I'm not even getting a status report. My mother now thinks I forgot her 40th birthday and I'm in tears. I'm not so much upste that they were late but the company should provide adequate customer service. I should be able to check on whats going on with my order. I spent alot of money and time in hopes that my mother can feel that I'm with her in spirit and I feel I got cheated out of my money. I even thought of the Valentines Day rush and placed my order on 1/23/07. I still do not know where those flowers are and if they are even on the way.

I spent 3 hours on the phone attempting to contact the company. I spent $100.06 for the service of having flowers delivered on the date specifed whcich never happened. The company has not made any attempt to contact me nor have they made themselves availabe for inquiry.

Kelli of Muncie IN (01/16/07)
My boyfriend ordered from 1800Flowers.com for our anniversary. He ordered the flowers a week ahead of time, but got a call the night before they were to be delivered, saying that they were out of the flower. He ordered Stargazer Lilies, which should have been just 10 white lillies in a clear glass vase. When they called him, they said that instead, they would send as many lilies as they could with white roses. He was ok with this, so he told them it would be ok. What I got the next day, was a blue vase of 7 lilies, a bunch of carnations, 2 stalks of an unknown flower, 2 white daisies, baby's breath, pine sprigs, and purple