1-800-Flowers.com Reviews

Ordered three arrangements for Mother's Day. None were as advertised and I know I did not receive my money's worth on at least one arrangement (per their substitution policy). This has been a consistent issue with 1-800-Flowers. I'll be adding a calendar reminder to never order from them again and recommend against giving them your hard earned money.

Ordered flowers for my best friend's first Mother’s Day, they arrived looking like they had been dragged through a swamp and back, thrown in a box and sent. They were completely dead, had mold on the paper and the stems (great for a home with a newborn) and the base was disgusting and dirty! I spent $70 for this for it to come looking like it was drug from the trash can! Who ships flowers in a UPS box!

Mother's Day flowers never arrived, but I had an email saying they were delivered. Called customer service and could only "speak" to glitchy AI. I think I'm getting a refund, but who knows. Worst experience ever, and my mom sat home all day waiting. I feel horrible for her. A single rose from the local gas station would have been better.

1800flowers IS NOT A REPUTABLE company. False advertising stating "same day delivery". I ordered 2 separate gifts for 2 teachers to celebrate and acknowledge them during teacher appreciation week. I placed the order on May 4th. It is now May 7. I have had conversations with 3 different agents who give me the run around. There is no professionalism or accountability that's been had. Take your business to Edible Arrangements. They follow thru through & through

Beautiful arrangement on their website. Delivery was not even close to what I ordered in quality.

I would give it no stars if I could. Ordered of the site and was to be delivered on 4/22. Was called and told they were out of stock and now delivery date is 4/28. They still didn't get it right as now the date is 4/29. All this time on the phone with customer service and no help offered. They claim to have attempted to get a local shop to do a same day delivery but apparently ever floral shop in town was out of stock of any can of arrangement. Their automated system reads the tracking number so fast, you have to listen 3 or 4 times to get it all. Worst customer service and product ever! Would not recommend even if they were giving the flowers for free. Never offered a refund. First and last time I used this service and would recommend no one with a required date use them. The customer service rep on the last call kept saying I understand it is our fault, what can I do to make it up. How about offer a refund or better yet deliver on what you sold.

Last week, we ordered flowers through 1-800-Flowers.com. The first picture is what we ordered, the second picture is what we received. I understand about the colors being different, but the basket is not even half the size that should have been. On Friday, we reached out to the company and they were very apologetic. They promised to send replacement flowers on Monday. Guess what, on Monday, no flowers. We reached out to them again today and they are giving us the runaround saying that we need to speak to them again to get it "resolved". Why?? We thought it WAS resolved and we were very happy with the customer service. Well, you live and learn! Never ordering from them again and definitely do not recommend.

Order was placed two weeks prior to the event. The order says “pending” the entire time. It was supposed to arrive yesterday. When it did not I called to see if I could fine out information for the local florist. I could not get through the AI but when I did the person had to transfer me. I was told that the computer cancelled my order and no person was able to look at it so they are sorry they will now refund my money. I was never notified of the cancellation, the order status online did not change to alert me to a problem and if I had not called I’m not sure I would have gotten a refund.

I ordered flowers online on 4/16/26 to be delivered on 4/17/26 to my sister who works in a lawyer's office, which is in a row of buildings in a suite, not hard to find. I tracked the delivery, it said in transit. It was never delivered, I got an email saying:

1800Flowers - Winter Park Florida... Shame on you, your business, and the excuses you made for not fulfilling your orders or WORSE having the common courtesy to call your customers back and let them know you can't. RUN AWAY from this florist - find someone else that is trustworthy and cares because clearly, they do not. Yes, I even talk with their management and asked to speak to their owner.