1-800-Flowers.com Reviews

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About 1-800-Flowers.com

1-800-Flowers has been in the business of handcrafting flower arrangements, gift baskets, gourmet food items, keepsakes, household plants and home goods since the early 1980s. It was the first company to use a toll-free number for flower orders. 1-800-Flowers specializes in fresh flower bouquets, corporate gifts, flower arrangements for funerals, weddings and large special events.

Pros
  • Long-lasting
  • Extensive selection
  • Can order through local florists
Cons
  • Shipping charges can be high
  • Can be expensive

Featured Reviews

Abilene, Kansas
Verified purchase
The flowers were beautiful and stayed so fresh. My MIL sent me pictures of them every day for 16 days before they started to wilt. She was delight and so were we. It was certainly...

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Valparaiso, Indiana
Verified purchase
The service is great! If you have a question about arrangements or can't decide what's best for your loved one, one of the reps have the needed experience to help. I ordered an ap...

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How does 1-800-Flowers work?

1-800-Flowers makes it easy to browse floral arrangements and gift baskets, customize products and order online. Most fresh flower arrangements can be ordered in various sizes, ranging from small to extra large. At checkout, you have the option to add a digital movie to the purchase for the recipient. You can also add balloons, gourmet chocolates, candy pretzels and stuffed animals to your order.

Some of its most popular bouquets and floral arrangements include:

  • Fields of Europe Summer Bouquet with sunflowers or similar blooms, blue delphinium, yellow daisy poms, green button poms and purple statice ($39 to $69)
  • Lavender Garden Bouquet with white roses, lavender daisy poms, Peruvian lilies (alstroemeria) and lavender carnations ($45 to $55)
  • Blooming Love Bouquet with either 18 or 21 hand-cut red roses ($65 to $85)
  • Ocean Breeze Orchids with 10 stems of dendrobium orchids ($50 to $82)

1-800-Flowers has floral arrangements for every occasion and “just because.” Along with flowers, customers can order themed gift baskets such as:

  • Snacks and Sweets Gift Basket
  • Simply Chocolate Gift Basket
  • Summer Fresh Fruit Basket
  • Chocolate Covered Strawberries and Birthday Cake
  • Savory Snack Crate
  • Magical Unicorn Truffle Cake Pops
  • Fruitful Harvest Dried Fruit and Nut Crate

For customers looking for a keepsake gift, 1-800-Flowers has a large inventory of gifts and trinkets for almost every budget. Some of the most popular keepsake gifts available include friendship candles, giant teddy bears, robes, aromatherapy gifts, birdhouses, wind chimes, jewelry and picture frames. Keepsakes range from $20 to $250.

1-800-Flowers prices

1-800-Flowers has flowers and gifts at a variety of price points. The average cost for a bouquet of birthday flowers is $50, and funeral wreaths and arrangements for services range between $49 and $300. Elegant vases with two dozen hand-cut red roses are $66, and sorbet roses range from $39 to $66.

Along with a custom bouquet, customers can add extras onto their orders. Some of these extras include:

  • Balloons: $6 per balloon
  • Gourmet chocolates: $15 to $20
  • Teddy bear plush: $20
  • Candy bar pretzels: $32
  • Godiva Gold Ballotin: $50
  • Enticing Fruit and Sweets Gift Box: $45

At checkout, customers may notice a shipping and service charge. Both fees vary depending on the size of the order. There is a $2.99 surcharge for same-day delivery, and the standard service charge for an order between $60 and $100 is $15. Shipping costs for an order between $80 and $100 is $20.

1-800 Flowers FAQ

Does 1-800-Flowers use local florists?

Yes. To ensure quick delivery and ultimate freshness, 1-800-Flowers works with local florists in your area.

Will 1-800-Flowers leave your flowers at the door?

If no one is at home for the delivery, the flowers are left with a neighbor or at a safe place near the home.

What time does 1-800-Flowers usually deliver?

Normally, delivery times are between 9 a.m. to 7 p.m. in the recipient's time zone.

Can I cancel my 1-800-Flowers order?

If your order is en route or has already been delivered, it can’t be canceled. If your order is for a future date, you can call or email to cancel.

Does 1-800-Flowers deliver on Sundays?

Yes. Certain flower arrangements can be delivered on Sundays for a $2.99 surcharge.

Is 1-800-Flowers legit?

1-800-Flowers has been around for decades because of its extensive selection of flowers and gifts. It has received positive reviews for having high-quality products and exceptional customer service. 1-800-Flowers offers same-day delivery and fresh flowers and gifts for every budget.

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1-800-Flowers.com Reviews

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    Page 1 Reviews 0 - 10
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    Contract & TermsSales & MarketingPriceFollow-Through

    Reviewed May 10, 2026

    Ordered three arrangements for Mother's Day. None were as advertised and I know I did not receive my money's worth on at least one arrangement (per their substitution policy). This has been a consistent issue with 1-800-Flowers. I'll be adding a calendar reminder to never order from them again and recommend against giving them your hard earned money.

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    Verified purchase

    Reviewed May 9, 2026

    Ordered flowers for my best friend's first Mother’s Day, they arrived looking like they had been dragged through a swamp and back, thrown in a box and sent. They were completely dead, had mold on the paper and the stems (great for a home with a newborn) and the base was disgusting and dirty! I spent $70 for this for it to come looking like it was drug from the trash can! Who ships flowers in a UPS box!

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      Customer ServicePunctuality & SpeedRefunds & Payouts

      Reviewed May 9, 2026

      Mother's Day flowers never arrived, but I had an email saying they were delivered. Called customer service and could only "speak" to glitchy AI. I think I'm getting a refund, but who knows. Worst experience ever, and my mom sat home all day waiting. I feel horrible for her. A single rose from the local gas station would have been better.

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      Contract & TermsSales & MarketingStaffTimeliness

      Reviewed May 7, 2026

      1800flowers IS NOT A REPUTABLE company. False advertising stating "same day delivery". I ordered 2 separate gifts for 2 teachers to celebrate and acknowledge them during teacher appreciation week. I placed the order on May 4th. It is now May 7. I have had conversations with 3 different agents who give me the run around. There is no professionalism or accountability that's been had. Take your business to Edible Arrangements. They follow thru through & through

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      Contract & TermsOnline & App

      Reviewed May 5, 2026

      Beautiful arrangement on their website. Delivery was not even close to what I ordered in quality.

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      Customer ServiceContract & TermsPunctuality & SpeedRefunds & PayoutsStaffTimeliness

      Reviewed April 29, 2026

      I would give it no stars if I could. Ordered of the site and was to be delivered on 4/22. Was called and told they were out of stock and now delivery date is 4/28. They still didn't get it right as now the date is 4/29. All this time on the phone with customer service and no help offered. They claim to have attempted to get a local shop to do a same day delivery but apparently ever floral shop in town was out of stock of any can of arrangement. Their automated system reads the tracking number so fast, you have to listen 3 or 4 times to get it all. Worst customer service and product ever! Would not recommend even if they were giving the flowers for free. Never offered a refund. First and last time I used this service and would recommend no one with a required date use them. The customer service rep on the last call kept saying I understand it is our fault, what can I do to make it up. How about offer a refund or better yet deliver on what you sold.

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      Customer ServiceStaff

      Reviewed April 28, 2026

      Last week, we ordered flowers through 1-800-Flowers.com. The first picture is what we ordered, the second picture is what we received. I understand about the colors being different, but the basket is not even half the size that should have been. On Friday, we reached out to the company and they were very apologetic. They promised to send replacement flowers on Monday. Guess what, on Monday, no flowers. We reached out to them again today and they are giving us the runaround saying that we need to speak to them again to get it "resolved". Why?? We thought it WAS resolved and we were very happy with the customer service. Well, you live and learn! Never ordering from them again and definitely do not recommend.

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      Customer ServiceRefunds & PayoutsCommunication

      Reviewed April 25, 2026

      Order was placed two weeks prior to the event. The order says “pending” the entire time. It was supposed to arrive yesterday. When it did not I called to see if I could fine out information for the local florist. I could not get through the AI but when I did the person had to transfer me. I was told that the computer cancelled my order and no person was able to look at it so they are sorry they will now refund my money. I was never notified of the cancellation, the order status online did not change to alert me to a problem and if I had not called I’m not sure I would have gotten a refund.

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      Customer ServiceContract & TermsPriceRefunds & PayoutsTransparency

      Reviewed April 22, 2026

      I ordered flowers online on 4/16/26 to be delivered on 4/17/26 to my sister who works in a lawyer's office, which is in a row of buildings in a suite, not hard to find. I tracked the delivery, it said in transit. It was never delivered, I got an email saying:

      "Here's an update on your order: #######
      We attempted to deliver your gift, but we were unable to do so.
      We'll continue to attempt delivery until we're able to complete it, and will reach out to you if we need any additional information.
      Order #:

      Order Date: 4/16/2026"

      I called at about 6pm on 4/17/26 to ask why they were not delivered because my sister was there all day and was still there. YOU all said they were unable to find the place or she was not there. They said they would refund my fee and deliver it on Monday. They called my sister and apologized. I was not happy but agreed to redelivering on Monday. Soo, Monday comes, I call at about 10am to make sure the delivery was going to happen AND THEN WAS TOLD the delivery was NOT going to happen because they did not have the container I ordered. BUT FRIDAY IT WAS OUT FOR DELIVERY??? I am confused?? I told them to just refund me all my money and cancel the order.

      They offered to have FedEX deliver the correct container on Tuesday with a more expensive arrangement. I told them I just want my refund and if they wanted to send the flowers, then do that but I am done with 1800 flowers and will not ever be ordering from here again. NOW I got pictures from my sister with the arrangement and it is NOT THE CONTAINER I ordered or the balloon. but I guess since you all sent them and are refunding me my money it could be any container.  I am not happen with this whole situation. I Never got a call, I did get the email saying undeliverable. NEVER a call asking how to get to the site or never a call saying the site did not have the container I ordered, never a call to my sister asking where the suite was (it's really easy to find).

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      Customer ServiceStaff

      Reviewed April 17, 2026

      1800Flowers - Winter Park Florida... Shame on you, your business, and the excuses you made for not fulfilling your orders or WORSE having the common courtesy to call your customers back and let them know you can't. RUN AWAY from this florist - find someone else that is trustworthy and cares because clearly, they do not. Yes, I even talk with their management and asked to speak to their owner.

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      1-800-Flowers.com Company Information

      Company Name:
      1-800-Flowers.com
      Website:
      www.1800flowers.com