1800flowers.com

I ordered flowers to be delivered on Mother's Day, May 12th 2012. The flowers never arrived. I waited until the end of May 13th to call and find out what was going on. The representative was kind and accommodating, claimed the order was cancelled with no explanation provided to her, then promised delivery the next day and offered $25 credit for the next purchase, which would appear in a future email. The flowers were delivered as promised the next day. They were okay-looking, but not exactly what I thought was pictured when I spent $73 on them. My mother was happy to get them and by the deliverer, she was told a story about a truck breaking down preventing delivery on the 12th. This was never explained to me. Meanwhile, the email with $25 credit has yet to arrive.

I emailed customer service today to ask about the status of the credit. I received a reply, written in very poor English (which disturbs me because I wonder about the legitimacy of a company that hires people who cannot communicate properly to its customers), stating that there was indeed a $25 credit, but there were no instructions about how to get the credit and I have no account with 1800flowers. At least, I hope I have no account with them. After reading all of the complaints here, I am concerned that I may have been signed up unknowingly. I will delve deeper into this, but meanwhile I wanted to get this out there to warn future consumers and to tell the truth about what has happened to me as a customer of 1800flowers. I am not buying from them again.

I ordered flowers from them for Mother's Day. They called me to ask the day and time for delivery which I supplied. I found out later that the package was delivered on the wrong day and it was also dumped on the front steps and left there. Disgusted. I called their customer service which was a joke. They told me they were dealing with it and would call me back the next day. It has been weeks and I still have not heard from them, no refund.

I ordered flowers for my mother for Mother's Day on 5/1/2012. I ordered very early knowing that Mother's Day is a very busy time. I requested delivery for 5/10/12. So far, my mother still has received no arrangement. I have now called four different times and as with other consumers got nowhere and had a hard time understanding any of them. I don't want their discounts, etc. All I want are the flowers delivered. Run fast and far from this company. I will never order from them again. Oh and by the way, my two emails to them went unanswered as well. Shocking!

I placed an order early Saturday morning via phone. The lady taking the order could not speak clear English, or understand much of what I was saying. Well, after repeating the conversation again and again, she said, "Okay, ma'am. Order will be delivered today, Saturday, May 12th." Okay, I paid with ATM and in checking my account, they charged me $248.61. Are you kidding me? I called and spoke to their reconciliation dept. who faxed to my bank authorization to credit my account full amount and they would send a free arrangement for my trouble. Well, here it is Monday, May 14th and still no flowers delivered to my daughter. They ruined her Mother's Day! I have spoken to so many reps and got jerked around. They are sweet as sugar but do nothing! Contacts were Nicole, Karen, Tiamica, Lillian **, reconciliation specialist.

I ordered my wife flowers and a balloon for Mother's Day and received an email confirmation and further verified that my credit card was charged. However, she never received it and when I checked the website today, it said it was "canceled," yet I never received an email and the charge still existed. I am currently stationed in Afghanistan and there is very little I can do for my wife this Mother's Day, so flowers were it!

I sent a complaint with everything I said above and this is what I received: "We have canceled your order and issued a full credit to your account. The credit will appear on your next billing statement. We look forward to your future orders." Are you kidding? Where's my explanation? Sheesh, next time I'm shopping FTD.

I ordered flowers for a Mother's Day gift that were to be delivered on Saturday, 5/12 and they never arrived. When I called on Sunday to check the status, they said they talked to the florist and they were out for delivery and would be there by 9 PM. They never arrived. When I called today, they said they called the florist and that they were out for delivery today because the florist had to close yesterday. I'm not sure how they could have talked to the florist yesterday if they were closed. I am supposed to be getting a full refund. In the meantime, it's totally embarrassing that my mom got nothing for Mother's Day! I will never use them again.

My daughter saved her money, placed the order on her own on 05/08/12 and I never received her gift on 05/11/12. She called to check the status on Friday and was told I had to stay at work till 7:00PM. I got off work at 5:00. At the time of order, she informed them it was being delivered to a place of business and needed by 5. She was never told it could take up until 7PM to be received. But I waited till 7:10PM because she was told it was on its way and she wanted to make sure I received my mother's day gift, but I waited for nothing. Tracking shows that the gift was never even shipped. I will be placing complaints wherever I can find to share this experience.

I ordered a flower arrangement for my mom on Thursday, May 10th, to be delivered on Saturday, May 12th, 2012. Well, here it is, Sunday, May 13th, 9:10pm and still no delivery has arrived at my parents' house. I called 1800Flowers twice yesterday. I was first told that they had been delivered. I called my mom and asked her (which spoiled the Mother's Day surprise). I called back to 1800Flowers and informed them that there were no flowers delivered. They checked again, while leaving me on hold for ten minutes. I was told that it was still in route. This took place at 8:47pm, Saturday, the 12th. I called again today (Sunday), and they said it would be delivered today, a day late! It is now 9:23 Sunday night. I just talked to my mom and she said nothing has arrived yet! I will never use 1800flowers again. My mother's day plan was ruined!

I ordered the Fields of Europe arrangement for my mother for Mother's Day. She's very elderly and lives with us. It was horrible and looked nothing like the lush picture on the website! This was designed and delivered by a local florist, as per 1800flowers.com's policy. They should fire whoever created this atrocity. This was supposed to be a stunning bouquet and arrangement. Flowers were sparse. There were only two roses in the entire arrangement. One was a bud and the other was half opened and they were already dropping petals when they arrived. Then the little bud started drooping last night. By this morning, both roses were dead and the rest of the arrangement is already browning. To top it off, the actual arranging of the flowers was a joke. No real variance in the length of most of the flowers! And some of the short flowers were hidden down in the middle of the entire bouquet! It literally looks like someone's visually-challenged, clumsy relative took a bunch of dying flowers and shoved them in a vase with water. It's the ugliest arrangement I've ever seen.

I did call 1800flowers.com and they are redelivering; however, I told them to not use the same local florist. Per their policy, they can't reveal the florist they used for this floral eyesore. I really wish they could, because I'd be all over the net writing bad reviews. And I hate to say this, but I also ordered an Azalea flowering plant (Precious Pink Azalea) for my mom. It ships directly from 1800flowers.com, and while it's pretty, the plant was supposed to arrive in all buds, which were supposed to be unopened. It arrived yesterday and half of the buds are completely opened, which means that the flowering life of the plant is cut in half. Nice, huh? Again, 1800flowers is sending me another plant (this particular azalea is no longer available), but come on. I will never use them again ever and I'd discourage anyone from using this company.

I am very disappointed with 1-800-Flowers. I spent nearly $70 on a flower arrangement for my mom for Mother's Day and what she received was nothing like what I ordered. She sent me a picture and it looked like a bunch of flowers that the florist had leftover at the end of a busy Mother's Day weekend. There were about six flowers and the rest were all fillers. None of the flowers shown in the online arrangement were included and it didn't nearly have the same color scheme. I plan to ask for a full refund. What a disappointment and an embarrassment to my mom. I could have done a better job myself. She even offered to return the flowers to the florist if it meant getting my money back.

I ordered flowers for both my mother and mother-in-law on Wednesday, May 9th, 2012. I was promised delivery on Thursday, May 10, 2012, before 7 p.m. ET. No flower delivery. I called back Thursday, May 10, and was told the flowers were on a FedEx truck to be delivered on Friday, May 11, 2012. No flower delivery. I called back and was told by the "agent" that the flowers were refused at my mother's nursing home. I called the nursing home and the girl that had been there all day said there was never any attempted delivery from FedEx for my mother that day. I called back to 1-800-FLOWERS and got another "agent" who told me she would re-order the flowers from a local florist to be delivered today, May 12, 2012. There are still no flowers. I sent them an email requesting an update. The phone wait was entirely too long (I've listened to the entire Four Seasons on hold) and no response.

I decided to chat and the "agent" told me my mother's flowers would be delivered today before 7 p.m. (it was 6:45 already) and that my mother-in-law's flowers would be delivered on May 15, 2012 (mind you, I placed the order on May 9, 2012). I demanded to speak to a supervisor. He did call, and at present he is supposed to be calling the nursing homes to see if the flowers were by chance delivered today (it's too late to get a hold of the florist). Meanwhile, I am waiting for a return phone call from 1-800-FLOWERS to tell me what I already know: no delivery. I will never order from this service again. I will also never recommend anyone I know to use this service. As far as I'm concerned, 1-800-FLOWERS is using unethical business practices and advertising and should be investigated by the proper authority. I am disputing the charges on my credit card as "item not received."

I received flowers yesterday afternoon from our daughter for Mother's Day (tomorrow). It was an arrangement of assorted colors of baby roses. All of the white roses were nearly dead. You cannot send an email direct to the company and attach photos, but I completed the "customer service" form. So disappointing. If they spent half of their advertising budget doing a proper job, satisfied customers would do their advertising! I requested that they refund the money to our daughter.

I received an arrangement of flowers for mother's day that cost $106.00. The arrangement was 8 inches tall overall, one dozen open roses. The arrangement ordered was long stem roses, with lilies and other flowers in an 8 inch vase. 1800flowers customer service was horrible. They offered to send another arrangement and when I said no, they offered half a refund.

Yesterday, 5/10/12, I ordered for my mother both flowers and chocolates for Mother's day. Today, 5/11/12, I received a call from my mother thanking me for the flowers. I asked about the chocolates. Turns out they were never delivered. I am on my third call of the day with 1800-flowers presently as when I started calling at about 1PM eastern time. I was told that the florist failed to put the chocolates on the truck with the flowers. During the first call, I was assured that the chocolates would indeed be delivered today. During my next two calls, as the chocolates were not delivered prior to 7PM eastern time, I was offered a number of credits and discounts and apologies. I declined the offers and only wanted my complete order to be delivered. I work in a heavy customer service arena and have wasted half a business day trying to resolve this issue. This has created a loss in my income as well as a heightened level of stress as the call I am presently on is crossing 50 minutes at this moment.

I'm very disappointed with the service at 1800 Flowers. I ordered flowers for my mother for Mother's Day, but I wanted them to be delivered today (Friday, May 11) as a surprise to her workplace. I placed the order this morning. After messing up the address once - they thought that my mom's workplace is a residence, though I clearly marked it's a business - and ignoring my request to have the flowers delivered to my mom's place of work before the workday ends, the customer service rep told me they would deliver the flowers to my mom's home by 7 p.m. tonight (Friday). The rep promised this at around 3 p.m. to make up for it.

Naturally, a different person called not an hour later and told me they would be unable to have the delivery until Monday! I told him this is not acceptable. I don't care that Mother's Day is Sunday and they'd only be a day late, regardless of the holiday and order type, three days later than the requested delivery date, especially with "same-day delivery" advertised; it is just not going to fly. I managed to have him promise me they'll deliver the flowers on Sunday, but who knows. I'm very disappointed with how everything was handled. If you can't guarantee same-day delivery because you do not read the directions, then do not advertise it. This is infuriating, because I spent $62 on my order, $14 of which goes toward the service. So I am basically paying $14 for the world's worst service. Really? Thanks, guys.

I ordered two arrangements for my brother-in-law who died suddenly on 12/16/11. When we went to the funeral home, only one was delivered. When we inquired, we were told it was out of the delivery area of the florist that we placed the order with and they would look into this. Numerous phone call with no response and when I called the corporate office, no one would talk to me. They said it was out of their hands and hung up on me. We finally had to stop payment to get any results. I honestly feel that they thought we were out of state and would not know what was delivered so they sent a smaller arrangement and they didn't send the second. I would never do business with them again. It was a terrible experience.

I have been getting charged since I got back from overseas in 2009 because I ordered flowers one time from 1-800-Flowers. When I contacted them, they reimbursed one month and then started charging me again.

I ordered flowers on 4/15/2012 for delivery on 4/20/2012. I received an email on 4/20/12 with the wrong confirmation number and my name incorrect concerning the flower order. I received a telephone call offering me a 15% discount prior to receiving a message that I had no flowers for delivery and at 4:30, they would not be able to deliver them. I ordered them 5 days prior.

Why was it necessary to wait until the day of delivery to contact me? I wanted them to be delivered to a colleague and they informed me that they needed a better address! Then I was told they needed another address. This is something similar happened a few years ago. My word of advice, do not use 1800flowers! Very disappointing! Yes I was very angry and upset!

I ordered an arrangement for an employee of mine that had lost her mother. I ordered the flowers on 4/12 at 11:30 a.m. and requested the same day delivery. I did not find out until the day of the burial that the flowers never arrived. I called to find out why, they stated it was because the order had been changed. I explained I called them 2 minutes after placing the order and changed the last name on the order of the person they were being sent for. They were not able to offer any explanation as to why the order was stopped. But they agreed to refund my $85 order in full and they would still send the flowers to my employee's home address.

Although not the same at all, I agreed. I was guaranteed same day delivery. So I contacted my employee so she would be expecting a delivery, only to find out that once again, they were not delivered as promised. So I called then again. I was placed on hold for 10 minutes. An agent answered and placed me back on hold for an additional 5 minutes only for him to hang up on me.

Once again, I called back. Total wait time of 15 minutes to speak to a supervisor. I spoke to John and he advised me that when the delivery address was changed this morning, a new flower shop was not designated. He agreed that they obviously don't know what they are doing. I will never, never use this company again. They are completely incompetent!

I ordered flowers and balloons a month in advance of my mother's birthday. The customer service is terrible. The arrangements are not what were advertised on their website (as they can substitute flowers at their choice). This particular 1800flowers store in Bay Ridge believes that delivering flowers to funeral parlors is more of a priority than delivering flowers to live people! I was guaranteed a specific time during the day for delivery and hour after hour, it never arrived. Finally, I cancelled the order while it was on the delivery truck.

Horrible experience! They are overpriced and you don't get what you actually listed on the website. Also, the customer service reps at 1800flowers are sarcastic and nasty. One rep took what I was telling him as a joke and was laughing on the phone the entire time. The only good thing that came out of it was that I was able to get my money back through PayPal the same day.

I ordered flowers on the phone and was guaranteed delivery before the funeral. I received an e-mail 42 minutes after the funeral started, saying that they were unable to deliver the flowers. Instead, the e-mail asked for the family's address (it was misspelled). I'm not going to call my boss and say, "Hey, sorry your husband just died, but can I have your home address since 1800flowers messed up?". They, 1800flowers, didn't call me. They sent an e-mail 42 minutes late. I could've called a local florist first thing this morning or even the funeral home itself.

On March 2, an order was placed for flowers to be delivered "some time" the same day to a hospital patient. I placed the order at 8:45 AM via web page. At 10:00 AM the patient was out of recovery and moved to her room by 10:05 AM. At 1 PM there are still no flowers. So I went to the info desk and noticed three arrangements were waiting to be taken to patients' rooms with my order not there. At 4:35 PM I called and still there are no flowers and the customer service rep placed me on hold to contact the local florist. To my dismay, the "driver" told the florist he was there at 1 PM and the patient wasn't in her room yet.

That's lie number one. Lie number two was that he indicated the flowers couldn't be left at the information desk. Lie number 3: the order was to be delivered March 3 at 9 AM. It's noon here currently and guess what? No flowers. This is the third time in the last two months from 1800flowers not to follow up or even call to explain the delivery could not or would not be delivered. What a rip off. They offered a refund of my purchase half off. Big deal. They can refund the entire amount and I'd never order from them again.

I ordered flowers on 02-23-2012 at 9:16 am. I read the print carefully before ordering to ensure the flowers would be delivered the same day. The print stated order prior to 2 pm for same day delivery. Throughout the day, I checked the site for a tracking number, nothing. I called customer service at 6 pm and was told delivery was until 7 and it would be delivered. At 7:30 pm, I called again and was told the store is now closed and the flowers were not delivered with no explanation as to why. I was refunded half of my money back and given a $20 future coupon which is not needed because there will not be another order placed. The address for delivery would now have to be changed assuming it would be delivered today. Today, 02-24-12, there is still no tracking number available. I was promised it would be delivered today by 2 pm. If not, I will be requesting the other half of my payment. This is totally a huge inconvenience. My mother's birthday was yesterday, not today.

I ordered an iris and tulip bouquet on Feb. 16th to be delivered Feb. 21st. I checked on their web status daily to see how the order was doing. The link to "order tracking" always took me to an unknown FedEx tracking with no status.

I called them the day before the delivery was supposed to occur (Feb. 20th). Operator told me that there wouldn't be any tracking information until the flowers were in FedEx possession. It made somewhat sense so I hung up and waited for the next day (delivery day).

So, on Feb. 21st I found out the order was never delivered. I called customer service again. The operator told me they had attempted to call me to tell me that they didn't have availability for the bouquet I ordered (why do you sell items not available?). If this happens to you with any florist, ask for an immediate refund! I foolishly asked them to solve the problem. Customer service offered another bouquet, which I did not like. I started looking for other equivalent bouquets. My original expense was about $54. I chose a tulip bouquet worth $59.99. I clearly stated "Yes, the 30-stem $59.99 bouquet", to which the operator answered, "Yes sir, sorry for the inconvenience, I will give you a 50% credit/refund and a $20 gift card".

Feb. 22nd, the delivery occurs. The recipient thanks me and sends me two pictures of the bouquet. When I saw the pictures I was fuming! It was mostly green stuff, very few flowers. So I ask the recipient to tell me how many tulips were delivered. She says, 15.

I wrote an email to customer service, told them I'll never buy again from them. Finished, finito. Don't let them do this to you. Do not fall for the pictures, do not fall for the condescending, cheap psychology of the customer service operators! If you want something well done, do it yourself. Go to a local florist, choose the bouquet, and personally take it to your loved one.

My husband ordered flowers from 1800flowers for Valentine's Day because he was going to be away on business. He had ordered them two weeks in advance. He had to change the address to our home address after finding out I was taking the day off. He had the original order confirmed in writing and the change in the order confirmed in writing. It is now three days later and still no flowers. What is the point in charging someone an extra fee for something to be delivered on a specific date if you're not going to deliver them at all? Not that I would have wanted to get the flowers anyway from what it sounds like from what others are writing about the poor quality of the arrangements.

This company is a scam and they rip people off because they know they can get away with it. We have requested a full refund via email because when you try to call to talk to a representative, you get an automated message telling you they are sorry (which I hardly believe) and then the phone hangs up. Still, there is no response to the email. Now we are contacting our credit card company to reverse the charge because of the lack of response and lack of customer service. I cannot believe a company like this can still be in business. I'm very disappointed.

1800flowers took my money for a flower delivery on Valentine's Day but failed to deliver, failed to communicate the missed delivery and failed to refund the money. They have illegally used and held my money with no intention of providing service. They say they will refund the purchase price, but with no interest or compensation offered.

I ordered 2 dozen roses to be delivered on the 13th in hopes that it wouldn't be an issue for Valentine's Day. Only one was delivered. I spend about 30 minutes on hold on the 14th before speaking to an agent and they said they would take care of it. I get a voicemail on the 15th asking, "Do you want the flowers delivered today or tomorrow? Please call us back." I call back only to go through the automated voice system and it says, "All agents are busy. Goodbye," and hangs up on me. I try again around 6 pm on the 15th and sat on hold for more than 45 minutes and had to hang up without even speaking to an agent. I call again on the 16th and sat on hold for 25 minutes and finally reached an agent at which point they confirm that they ** up and if I want the flowers delivered today, that's 4 days after my original request. So all I can do is cancel the rest of the order and will start using Pro Flowers in hopes that they have their act together and can use some common sense when dealing with an unhappy but patient customer.

My husband placed a large order prior to Valentine's Day 2012 and paid extra for guaranteed delivery on February 14. The flowers were supposed to be delivered to my place of work. My husband provided explicit directions to my office where everyone is required to wear a photo ID badge. Absolutely nothing arrived despite an email update to him stating that delivery was successful. Today is the 16th. We have sent two emails with no response. I will get a refund, and we will never pay for their products or services again.

1800Flowers ruined my Valentine's surprise! I order my flower delivery on February 6, 2012, exactly 8 days before the big day (Valentine's Day). I even asked that the arrangement be delivered on the 13th instead of the 14th, which is a day early so I could really surprise my secret lover. The flowers never got delivered on the 13th and I thought no problem. So I called that evening to the 1800Flowers to complain and to confirm that it would be delivered on Valentine's Day early since it was a day late already. They assured me that it would and did the usual apology. On the 14th by mid-day I began to worry, so I called 1800Flowers again to complain, and as expected I had to wait on the phone over 30 minutes but this was worth it. To my surprise the person on the phone said it was a mix up and they could not guarantee delivery on Valentine's Day because of the amount of orders being delivered that day was great.

He said that he would do everything in his power to make absolutely sure that it would get delivered no later than noon the next day and offered a $20.00 discount on my next order. To make my matters worst I had told several people that I was taken a leap of faith to my secret admirer to send flowers on this lover's day, so I was really humiliated. Well, the flowers still never arrived neither did it arrive the next day, which is now two days later than it was suppose to arrive. Never would I use 1800Flowers again and neither should you. It's a chance that you don't want to take if the day is really important to you. Use your local florist and know that unless the delivery vehicles get in to an accident your delivery will arrive. I know that I can't be the only disappointed person on Valentine's Day or any other day by this company. The name should be 1-800-Flowers-Wont-Come.

The company charged me extra to have my order delivered exactly on Feb. 14. I have called and emailed them twice, and they constantly ignore you. I paid a little over $146 on this order, and the gifts were never delivered. I am irate at the unprofessional-ism of this company, and their disregard for their customers and guarantees. This is nothing short of false advertising on their guarantees, and a scam to ignore the costumers who were ripped off. I have checked their Facebook page, and they seem to have done this to a multitude of people. This company deserves to be shut down completely, for their scam filled actions. They are nothing short of con-artists.

My boyfriend ordered me flowers to be delivered to my place of business and they didn't show up until 8:45pm that night. When I came in the next day, I received them. They were dry and dying. A petal immediately fell and they are limp in the vase. The flowers came with no water or wet sponge to keep moist. The edges of the flowers (red roses) are frilling and black.

I wrote to 1800flowers twice so far today explaining the situation and how unhappy myself and my boyfriend are about the flowers. I requested a refund. I attached a picture of the lame flowers to the email. I have not received a reply yet from 1800flowers. I will not let this go until I have a refund for the cost of the flowers to my boyfriend's credit card. The flowers were a surprise to me on our first Valentine's Day together. The surprise never happened because he had to ask me if I received a delivery. When I did receive the delivery the next day, I was very disappointed. I want him to get a refund. 1800flowers did not deliver the product as displayed online nor in a timely manner.

On February 14th 2012, my boyfriend ordered me flowers and they were never delivered. They falsely advertise Valentine's Day delivery guaranteed and that was not the case. The representatives were unhelpful and lied that they would get back to me and did not. The order also stated that I had signed for it which was false. How can I sign for it if I never received it.

I am still currently waiting for my reorder, if not my refund. It's very disgusting and unprofessional service. I do not know why they are even in business.

I ordered flowers for my wife to be delivered on Valentine's Day. I ordered on February 8th to avoid the last minute issues. I also paid the extra to make sure that the flowers were delivered on February 14th. Flowers were never delivered and to make matters worse, 1800flowers tracking system did not work. When I tried to call for a representative, a live person, the phone call abruptly ended.

I've tried multiple times to get either tracking information for my order or talk to a Customer Representative but none of which worked. Please warn others not to use this service!

I ordered (on 02/07/12) a dozen of long stem roses for my wife for Valentines day, where the total amount was charged to my credit card on 02/07/12. However, I was waiting for it all day yesterday (02/14/12), and tried to track the shipment on the web, but no record shows on the UPS website. I have also tried to contact 1800flowers by phone, but received a message that they are busy, and cannot answer the phone, then hung up. I tried checking the shipment status again via the UPS website today (02/15/12), and there is still no record, that the order was shipped or received by UPS. I tried to contact 1800flowers again by phone, several times, until one time, I was put on hold for 20 minutes, when a guy came on the phone, and I was about to give him my order number, when he said to wait a second, and the phone was again cut off.

I have also tried emailing 1800flowers via its own website, and again, received no response. I am so angry with 1800flowers, because my wife was angry with me yesterday (Valentine's day), thinking that I had forgotten to bring her flowers, that I have to show her my email order confirmation to calm her down, and that I will buy her flowers from the grocery store instead. It was a very bad experience with this company, 1800flowers. Do not order anything from 1800flowers. I would certainly not order anything else from this company again.

My husband placed an order for Valentines day flowers, which were never delivered, although the 1800 flowers tracking site indicated that they were delivered at 9:35 PM, on February 14th (yesterday), to whom we don't know. Our numerous phone calls to the customer service department, served only to continuously reach a recording, claiming that they were extremely busy. We eventually sent customer service an email expressing our dissatisfaction with the service, and demanding a full refund.

Last year, we had a similar problem with this same company. The flowers were delivered to the wrong address. On that occasion, I learned the name of the person who signed for the flowers. Fortunately, it turned out to be a neighbor, and I was able to go to her home, and retrieve them later that day. Enough is enough. We will never again use 1800flowers.com.

In February 2010, I ordered flowers for $100 to be sent on February 14. The flowers were not delivered until 3 days after. I called, as usual they apologized and that it won't happen again.

In February 2011, on valentine's, I went through the same issue. I ordered flowers from 1800flowers for my wife the second time. The flowers were not delivered until the 18th of February. Then finally, I called them, they apologized as usual and promised as always. Then I have started loosing that valentine moment with my wife.

Guess what? On February 14, 2012, the same issue. As we speak now, my wife has not received her "Guaranteed Feb. 14th Delivery". I have tried many times to reach their customer service, but could not. I think it is high time someone goes to small claims court or even bigger court, because this is more than normal and needs explanation.

The flowers ordered were not delivered. I received no call, e-mail or any other communication.

Last week my wife went to Hong Kong on business for two weeks. This was supposed to be our first Valentine's Day together as a married couple but yet, work needed her there. So last week, I placed an order for some flowers to be sent to her room.

So at 6pm on February 13 EST, I received a phone call saying that the flowers cannot be delivered. Remember, this is also 7am on Valentine's Day in Hong Kong. This gives me absolutely no time to choose an alternate source. So I speak with the representative and they assured me that they found somebody to deliver the flowers that day.

Well, February 15 rolls around in Hong Kong and still no flowers have been delivered. The customer service representative says that all times are based on EST. They assured me that the flowers would be delivered within the next hour and a half (6am Hong Kong time). There is no way on earth a florist is delivering flowers in Hong Kong at 6am. Well, sure enough, they didn't.

It is now 9am EST on February 15, 10pm in Hong Kong. No flowers were delivered yet. There's no customer service representative available and I've been on hold for 45 minutes.

This company has screwed up the first Valentine's Day with my wife. That is unforgivable and no amount of vouchers can settle that.

I ordered roses from 1800 flowers for Valentines day and when my girlfriend received them, they were wilted and have holes in them. I then called 1800Flowers and they kept me on hold for 45 minutes because of "high call volume." Here is an idea...Sell a good product and you won't have to worry about people calling in and complaining about their orders. I will never order from 1800Flowers again. Frankly, they should be put out of business! Buyer beware, the products at 1800Flowers are sub-par.

11am: A co-worker receives flowers from 1-800-flowers delivered to our office.

2pm: AJ, my boyfriend, called 1-800-flowers because I have not received my flowers at my office. They told him flowers are delivered up until 7pm. He asked to change the address to the apartment, since my office closes at 5pm. They said no.

Sometime after 2pm: AJ called 1-800-Flowers again; customer service is unavailable. His first call is disconnected when he reaches a customer service agent. After that, they are not answering phone calls; there is just a recording saying that the company is very busy and will answer calls later tonight or tomorrow. He attempted to check the order status online, and he was told that order statuses are not available on Valentine's Day, but he can check tomorrow.

4:30pm: AJ called me to see if I got the flowers. I have not. I tried calling 1-800-flowers to see if they are close to delivering them and maybe I should keep the office open a little past 5pm. According to the recording at their phone number, customer service is "too busy" to answer phone calls right now.

6:30pm: AJ received an email that stated that the flowers have been delivered. We don't actually receive this email until 7:30pm, after we finished dinner.

8:00pm: Chocolate chip Oreo brownies are done. I took them out and left them to cool. We went downstairs, got my car, and headed to my office.

8:30pm - 10:00pm: I tried repeatedly to get in touch with 1-800-flowers to find out where my flowers were delivered to. I got a response on Twitter asking for a direct message of my information. Again, they have had this information for hours. No response to the direct message.

10:00pm: Finally, I got customer service on the phone. They say the flowers have been delivered, but no one signed for them. No one knows which address they were delivered to (work or home), and no one can get in touch with the florist. I am told they are either still on the truck (despite being marked as delivered) or sitting outside my building (because Valentine's Day is "crazy." The driver probably didn't have time to walk inside and give them to the door man. Yes, that's what 1-800-flowers told me). Or it may be sitting outside my office building. They weren't; I was there a few hours ago. Tara had been there all night.

No one can tell me where they were. It was insinuated to me that it's "unfortunate" that my building is on a street in a large city and not in a complex, because they were probably left outside and taken! Then, I was yelled at by the customer service rep for getting upset after being told they may have been stolen, despite the fact that a signature was required for delivery.

In summary: Not only did I not receive my gift for Valentine's Day, but we spent most of our night dealing with 1-800-flowers instead of enjoying our home-cooked meal and dessert. The lack of customer service was appalling; their phones and website contacts were shut down for over 8 hours. The only way to get a response was via Twitter. And even then, responses were not forthcoming. Additionally, my boyfriend had paid extra for a guaranteed Valentine's Day delivery and had alerted 1-800-flowers to the fact that I work at a school and the office would close at 5pm when ordering (well over a week before Valentine's Day).

I was charged for flowers on 1/25/2012 to be delivered on Valentine's Day. I received confirmation of delivery through email and hey, no flowers delivered.

I ordered flowers, balloons, and candy for my wife on Valentine's Day and they charged me extra to make sure the delivery would be made on the 14th (order placed the 9th) and they never made it. They did offer to give me $20 off my next order.

I ordered some flowers on Feb 8th, and although they offer same day delivery by local florist, I decided to order in advance, just in case. I chose to have the flowers delivered on Valentine's day (today), but after speaking with a representative just now, I was told that they attempted to deliver my flowers at 7:53pm, yesterday (Monday). This is so wrong on all levels because while placing the order, it stated it would be delivered between 9am-5pm. Additionally, I mentioned in the order that it will be delivered to a courthouse which should have been clear that no one would be there that late. I tried to give them a chance by calling my girl and have her ask the security at her job to see if there was a package delivered from the day before and they advised that they would have not even accepted it. So I called back to ask if they can have it redelivered and this was shortly after 9am and I was told they cannot guarantee delivery today; thus ruining my Valentine's day. Now I have to place an order with a local florist instead. I am gravely disappointed and will never ever order from 1800-flowers again. They are the absolute worst when it comes to being reliable and the absolute best at ruining a special day!

They charged me extra to be delivered on Valentine's Day. They delivered it a day early, not on Valentine's day! What is the point of sending a gift on Valentines day, paying extra to ensure it is delivered on Valentine's day and they deliver it a day early? And then, they blamed FedEx saying that they are speeding up the deliveries. Totally ridiculous and would not give me my money back even though it was only $5. It's still upsetting and aggravating!

I went online to order flowers for my mother-in-law, which I have done several times before and I have forgotten my password. I asked for it 5 different times and it was never sent to me. So, I went on as a guest and was told that this email address already belonged to someone and I couldn't use it. Had a live chat and still wasn't solved. You, obviously, have my email address, as I get email ads all the time and after I finally placed the order by phone, I received a confirmation. It seems to me that you want everyone to register via Facebook and after reading what all you would have access to, I refused to sign in on Facebook. To say I'm dissatisfied is an understatement. I have used this service for years, but it looks like I will no longer be using it as you will not email me my password and I will not go through Facebook,.

I ordered balloons and a bear for a young lady having a premature baby. The mother was out of her element and needed the boost however, though I was assured same day delivery, I found out it did not happen! I called the company and complained profusely about their falling down on on their promise.

As all the others complaining on this site, I was given their utmost understanding but I will never ever use this site again! All I wanted was satisfaction, my money returned! That would make me happy. I am the customer you made the screw up. Fix it. Whatever happened to customer satisfaction?

My complaint actually involves multiple complaints. This was my first time ever using this service. I ordered online (order number W00542405413415) for my mother Kathy ** and my grandmother Lucille **. The packages were the same order number and address, and were to be dropped on December 28th, 2011, a Wednesday. They only delivered one package (my mother's only), and didn't even email me anything about the other. I had to email them, to which they replied it was on back order for a week. I furiously called them up and spoke with a manager, who apologized profusely, asking if they can change it to a different product, and offers a discount, and the product to be delivered the next day, December 29, 2011. I agreed, and the next day, I got another email from them asking me to call immediately.

As it turned out, they ran out of the product, again. They asked if they can switch it to a different gift, and I told them to just make sure my product gets there that day. I never got a confirmation email, and called them up later, and spoke with a rude employee with a condescending tone, who turns out to be a manager, I might add, who finally tells me the package was delivered. I finally thought the horror story is over with this company, but it wasn't. On January 2, 2012, I looked at my online banking statement, and saw that they have charged me 3 different charges (names included) as follows: Dec. 26, 2011 $80.08 (800-flowers), Dec. 29, 2011- $70.33 (800 Baskets), and Dec. 30 2011-$99.56 (800 Baskets). I am now irate. I ordered through 800 flowers, and if they used their sister site, that is irrelevant. Their job was to get me my orders at the price I agreed to, when I ordered it online, cut and dry.

When I called up to complain, the company assures me they only have 2 orders listed in their computer, and that it is most surely a bank error, and they told me to just give it a day and it would fix itself. I found this to be laughable when it was said, but gave them the benefit of the doubt. It never adjusted. I wrote an email telling them if they did not address this issue, and fix the mistake immediately, I would file a complaint with BBB. They ignored me, not even a reply in 2 days. So here is my complaint. I was completely ignored.

If I could do less than one, I would. I ordered flowers to be delivered for the opening night for a friend's high school play—her first time as a teacher and director. No flowers were delivered. No contact made to me to tell me they couldn't find a florist in the area. So, no flowers. When the recipient didn't mention the flowers at all, I contacted 1-800-flowers. I was told they couldn't deliver them due to a failure to find an appropriate florist. Again, these are no good late. They offered to refund 1/2 my money. Half? They didn't deliver anything!

They offered to deliver something else to her, but by that time opening night was long gone. And if they couldn't figure out how to do it the first time, this was my second miserable experience. They failed earlier to deliver a funeral plant to an out of town location. Another time they failed to notify me as well. I was hoping the plant was a fluke. Sometimes things like that happen. But now that it's happened twice, I give up. They will never have my business again. They did eventually refund the cost in full.

I ordered chocolate covered strawberries for my mother for her birthday. They were supposed to be guaranteed to be delivered to her on a Friday but were not so they sat over the weekend at the shipper. They sent them late - the following Monday and they were ruined. The chocolate melted. I contacted them mutiple times but they failed to respond to me - they pretty much ignored me so I will never order from them again.

I ordered flowers to be delivered to my mother in the Atlanta area for her birthday. When they didn't arrive, I called to check the status and was told they couldn't find a florist in the area to deliver. This was in Atlanta suburbs and they couldn't find a florist?

After going back and forth, they stated they could get them delivered, but it would cost me an additional fee. I told them to cancel the order as I wasn't paying another dime to have flowers delivered after her birthday.

The funny part is, they weren't going to call me to let me know they weren't delivering; they were just going to take my money and hope I didn't call. The worst service ever! Do not use this company.

My husband working in Afghanistan with the U.S. Army purchased flowers for me. I saw the charge of $80+ dollars come across on our bank statement from 1800flowers.com and was surprised the arrangement that was delivered was so much because it was very small.

I went on their website and what was delivered to me looked nothing like the one on their site. The picture on their site showed at least six roses from the front alone (mine had a total of four roses) and has a mass of flowers in a basket. Mine was a mass of greenery with some flowers stuck into it (including nine ugly carnations, which I know are cheap flowers).

I called and they said that they only go by size of the arrangement and that the large size my husband purchased should have been 13" tall x 15 wide. Mine was close to 14 (because the ugly green leafs stuck way out) and was only 9" tall, which was actually three inches shorter than the small size was supposed to be!

I was furious! Not only was it beyond small, it was mostly greenery instead of a mass of flowers. I have had problems every time we order from them. Never again. That just crossed my line. How dare you screw over my husband who's in Afghanistan, putting his life on the line for all of America and is trying to do something nice for me. Never again will you get a dime of our money, 1800flowers.com. Take your $20 gift card and shove it!

I am totally floored right now, ready to start blogging away. Seriously, as a consumer, as a customer service professional, as a human being, I am not happy at all. Before we begin this adventure, let me be very clear. I just want my mother to receive her flowers. I don't want any more credits (of course, I'll take if you'll offer it). I don't want any more "Savings Passes" (probably not going to be using those again). I don't even care if I get an apology. If anything, I want 1-800-flowers to actually learn and implement a checks and balances process to prevent mistakes like this from happening to more customers.

I ordered flowers on mother's day for my mother (recipient Lori) and for my mother-in-law, and placed an order with your affiliate, Sherries Berries, for my aunt. No one called me. No one emailed me. No one sent me a letter. No one released a carrier pigeon. No one lit a fire and sent me smoke signals. I'm sure you get it. No one contacted me and told me there was a problem with the florist. Mother's day came and went. My mother never got her flowers. I made a call in to your call center. I was told the order had been cancelled because of an error with the florist. No one called me. No one emailed me. No one sent me a letter. No one released a carrier pigeon.

No one lit a fire and sent me smoke signals. I'm sure you get it. No one contacted me and told me there was a problem with the florist. I was told my order would be refunded 100%, I would get a $20.00 Savings Pass and my order would be redelivered on a specified date (June 13th). I had to go to the grocery store and have their florist make an arrangement and then deliver it myself. Whatever. Mom was happy.

I received some correspondence from Tabitha Flowers on the Facebook page. She told me I would receive a credit of 50%, a $20.00 Savings Pass and my order would be redelivered. Eventually, she agreed to the original 100% refund, the savings pass and the redeliver. Now it's June, June 16th actually. Guess what? No flowers. No phone call. No email, etc. This order was supposed to replace the mother's day order that was canceled (with no notice). Now, the flowers I was to send for my mother's birthday have been canceled (with no notice). No one called me to tell me the order would be a problem (again). This was settled over a month ago.

I have not received a $20.00 savings pass from 1-800-flowers as promised. I have attempted (again) to resolve this. I found out I have been blocked from leaving comments on the 1-800-flowers Facebook page. I reached out to Tabitha Flowers again. Three times I sent her a request to follow up. I still have had no response. I tried Tiffany Flowers on Facebook to reach out for help. This is the most recent response I have received:

"Thank you. I tried to call you at the number listed in the order notes for you. **. I see that your order was cancelled due to a product substitution. Our florist did not have the bag. I am very sorry about the redelivery not occurring. I would be happy to offer you Product Code:92927 - Cheerful Peruvian Lily Bouquet which is 20 Stems with Green Hobnail Vase. This would be at no cost to you and would be shipped fresh from our growers and delivered to you via UPS/FedEx. Please let me know if you would like me to set this delivery up for your recipient to receive. Also, I see that you have received full credit in the amount of $64.98 and a $20 savings pass has been emailed to you. Thank you. - Tina"

I did not do this. I paid you, as agreed. You messed up, agreed to fix it and then did the exact same thing again. I am not an unreasonable person. I work in a call center. In Retention, as a matter of fact. I understand things happen. If I had received a phone call that the local florist couldn't put the order together (both times), I would have made another selection. Instead, you leave me with no flowers on mother's day and no flowers on my mother's birthday. This is unacceptable. You have not resolved the original problem. You have made it worse. You have spit in my face as a consumer. If you would like to add fuel to the fire, I can give my mother's phone number. You can tell her she's fat. Get it together 1-800-flowers.

I am very disappointed with 1-800-FLOWERS.COM. I had ordered a beautiful flower arrangement for my mother-in-law from 1-800-flowers for Mother's Day and they just simply cancelled the order the day before without ever notifying me and they had my email address! Apparently they could not find a local florist? How is it possible? Anyhow, need I say how disappointed everyone is? I will never use them again and encourage everyone else not to. My mother-in-law did not get the much deserved flowers for mother's day! She was very sad thinking we forgot about her.

Perishable strawberries were delivered on time. UPS driver hid them so well that the recipient never found them for days until I called. When these were ordered, the recipient's phone number was on the receipt. But the driver failed to leave notice on the door, failed to call recipient, failed to notify a neighbor, or even take them back. All businesses need to stand behind their items and the way they are delivered.

Horrible customer service! I will never deal with them again! I ordered $100 of roses to be delivered to my girlfriend's office on 2/14. They never showed up and the website says that they were delivered and signed for at 9:21pm at night! Who in a locked up suburban office building would have been present to sign for these on Valentine's day night?! I emailed and called several times with no response. It took me 2 days of calling to get a person on the phone who offered me a refund. Complete waste of time, effort and money! Never use them for any reason!

The flowers I ordered from 1-800-Flowers never arrived as I paid for the service. Please don't use this service as they are a rip-off and they ruined our Christmas for my 86-year-old mother. What a disappointment with this company!

I ordered flowers for my mother's birthday. My mother lives in Phoenix and I expected they would use a local florist as they previously had when I ordered them for Mother's Day. Instead, they shipped them from California, where they sat all day on a hot UPS truck, and were dead by the time she finally received them over a day later.

It ruined my mother's birthday and sent me into a spitting rage. I'm deployed military so it's not as if I can personally give her flowers. She told me never to send them again. Thanks, 1-800-flowers.com, for absolutely nothing. I've already advised friends not to waste their money with your garbage service. "Satisfaction guaranteed", what a joke!

As an affiliate florist for 1-800 Flowers, I filled orders for Vancouver, B.C. Canada for them. I sold over $2,000 in orders for May 2010, and to date they have never paid me. My shop code is **. They do not have any way for me to contact the people who are directly responsible for paying their florists and I have been given the run-around only fortifies what everyone on this site agrees is that their customer service and communication is non-existent. They fall short both for direct customers who order the flowers and for the florists who are filling the orders for these customers and then the florists doesn't get paid. What a racket! As a small flower shop owner, we are indeed in need of every dollar that is owing to us. To sell over $2,000 in orders and then not get paid hurts financially, and inhibits our bottom greatly. I'm no longer a 1-800 Flowers (Bloomnet) florist. This puts me at risk of never getting paid without legal action and I need help here.

My wife purchased some flowers with 1-800-flowers. She was offered a $15 discount on next purchase and accepted the offer. Little did she know, this offer also said she agreed to purchase a membership with LivWel at $11.99 per month. She was totally unaware of this scam and did not want membership with LivWel and never heard of this company before. I called 1-800-flowers and the agent said we were not the first to complain about this and it was the buyer's responsibility. She said, "Nothing is free." I called LivWel and asked to cancel our subscription and to refund our money. I am waiting to see if they complied. $11.99 monthly recurring charge.

The flower company did not deliver my flowers the day they were supposed to. And then, on the second day, the florist with whom they deal refused to deliver my flowers unless I paid an extra $100.00 to deliver them. It's completely illegal. They did not call me or communicate with me what was happening. They are unprofessional and they deal with ghetto flower shops.

I ordered an arrangement for my uncle's funeral and was charged $179.99, confirmation # 83282169, for delivery to Douglas Mortuary in Welch, WV, on May 28, 2010. While attending the services, I saw the arrangement and it was what I expected. The real issue came 2 weeks later, when I was in the a local flower shop and saw the very same arrangement priced at $69.95; a $110.04 less than I had paid 1800Flowers.com. How can a company stay in business with ridiculous pricing as this? I would highly recommend all consumers to stay away from 1800Flowers.com as I know that I will be; lessons learned, the hard way!

I think 1800Flowers sucks royal Himalayan donkey **. I'm out of the country for two weeks and tried to do a nice thing and sent some flowers to my wife and to my daughter. My daughter got her flowers, but my wife did not. So I contacted 1800Flowers and they told me that they made a mistake, apologized and assured me that redelivery would be made the next day and that I would be refunded 50% of my order. Two days passed, no flowers. Another email. This time, they decided to simply cancel the order. They couldn't be bothered with my order so it was easiest to issue me a full credit and cancel the order. The worst part is this is the second time in 6 months that they did this exact same thing. All bitterness aside, I honestly don't know how they're in business. I'm interested if others have had similar misfortunes when dealing with this horribly ran company.

The last time I used them was when ordering flowers for our anniversary. They didn't deliver the flowers, yet charged me. They even had the local delivery company that they were working with come out and call me a liar, saying that she delivered the flowers and that someone must have taken them (which isn't possible if you could see my house on top of a mountain, but that's not the point). The customer service people would change their answer each time I called, from "the order is out for delivery" to "it was delivered to the wrong address" to "it shows you've received the order already". Their answers appeared random. I had forgotten this had happened or I never would have used them again. My mistake, clearly. My wife thinks I forgot our anniversary and made up the whole flowers story. Thank you so much 1800Flowers.

I ordered flowers for my new mother-in-law for Mother's Day. I asked that they be delivered on Saturday, May 8th so she would have them to enjoy the whole day on may 9th. The flowers arrived late on May 9th. When she got them, most flowers were dead. Remaining flowers were crushed. The arrangement was described to me as "pathetic." I was mortified. I sent my sister-in-law a picture of what the arrangement was supposed to look like and she said it was not even close.

I called the following Monday to complain. A very nice customer service representative apologized and told me an upgraded arrangement would be sent immediately. I received an email confirming this, as well. I was satisfied with the way the company was handling this situation. Days later, my mother-in-law had not received the replacement flowers. I emailed 1-800-FLOWERS again and advised them that my mother-in-law was leaving town on May 12th and there was no point in sending replacement flowers at that point. I, therefore, asked for a refund. Several days later, I received an email saying second delivery was made on May 13th. Flowers were left at the door. First off, why would they deliver on May 13th when I advised them that she was leaving town and specifically asked them not to attempt redelivery?

Secondly, my mother-in-law has lived in the same house for 45 years--as have several of her neighbors. No one walks up her walkway without her neighbors knowing about it. They all keep an eye on each other. If flowers had been delivered, one of her neighbors would have seen the delivery truck and accepted the flowers for her. The neighbors report that no flowers were delivered.

I complained again to 1-800-FLOWERS and was promised a third attempt would be made as they do not refund money. Several days later, and my mother-in-law has not received the replacement flowers. I am out over $60 and I look like an idiot in front of my new in-laws. I will never use 1-800-FLOWERS again. By the way, except for the first time I called, I was never able to speak with a human again. A recorded message would say all lines were busy due to high volume. Therefore, the only way I had to communicate with them was via email.

I put an order on Tuesday to be delivered on Friday, and because the person wasn't there, UPS took it back. I called 1800Flowers to find out and they told me, "Sorry, next attempt will be on Monday." Not only will I have no flowers for Sunday (her birthday), I have to wait 3 more days to get my flowers. Thanks for nothing. The sad part is they only attempt once. Make sure you or the person getting the flowers take the day off to wait all day.

I tried to get flowers delivered to my mother on Mother's day, and they never arrived. The big problem is in trying to reach somebody in their Customer Service department, despite leaving dozens of messages and emails, not a single person ever got back to me. Not once, not even a voice mail or anything. I'm out $50 and can't even reach a human being to place a real complaint. I bet half of their business model is hoping people just give up trying to get refunds. Never order from these guys. I don't have much hope left that I will see that money returned to me, not to mention my poor mother who never got anything from me on Mother's day.

On March 31, I ordered flowers for my mother in law in the U.K. for Easter which were not delivered. Payment ($99.99) was made via PayPal. First, I contacted 1 800 flowers on 8 April and was told they would look into the problem. No further response to date has been received from them. Therefore, I contacted PayPal and PayPal said on 3 May that I would receive a refund. Today is 18 May and still no refund! I sent PayPal another message and just more automated garbage saying the complaint will be reviewed!. What 1 800 Flowers is doing is fraud, pure, plain and simple and individuals need to be warned of their service or lack of. As the next step, I will be going to my bank to see what can be done to reverse funds taken out by PayPal.

On May 6, we attempted to send 3 sets of flowers to the very important mothers in our lives. One set of flowers could not even be placed because the selection was so poor (every choice I was told, sorry not sold in this area), so I went to a separate florist to place this order. Two sets of flower orders were placed on May 6 for an early Mothers' day delivery on Saturday, May 8. When speaking with one of the "recipients of the flowers," we were informed that she had not received her delivery the day before.

We quickly checked our e-mails to see if an e-mail was sent to us advising of a problem, there was no e-mail, we then obtained our order number and contacted your customer service representative. We first spoke with Maryann who was of absolute no help. She insisted on saying that the reason the flowers were not delivered was because there was no florist in the area. We gave her the telephone number of the 1800 Florist closest to the delivery spot. She then told us there was no answer with the number we gave her. I proceeded to call the number while she was still on the phone and someone answered on the first ring. The customer service rep did not know what to say, what could she say.

I find the services offered as promised to be the greatest offense. Not only were the flowers we ordered and paid for not delivered, but we were not even given the courtesy of a telephone call or e-mail to advise us that there was an issue and the delivery could not be made. Had we not asked the recipient if she received a delivery, we would have assumed she had received the flowers. I think 1-800 Flowers needs to fine tune there services.

The whole reason we chose 1-800 Flowers was for the convenience of shopping for flowers without leaving the house. On Mothers Day when we were expecting 40 people for a barbeque, we had to leave to buy new flowers for the ones that were not delivered, while I was out getting the flowers, people started arriving. Thank you 1-800 Flowers for ruining our mothers day. I was on the phone with their representatives for over 2 hours trying to get this rectified. And their only solution was to give a $20.00 off next purchase, I told the representative to keep the coupon, I would never never order flowers through the computer again. Why should it take 2 hours to rectify an error made on your company's part. I did my part, I ordered the flowers, paid for the order, the address was correct. It is funny how when making a payment -- the money is taken out right away, but to replace the funds it takes 5-7 business days. I can guarantee that an error like this one will never take place again, because we will never use 1-800 Flowers.com again.

I purchased chocolate-covered strawberries and flowers for mom for Mother's Day. They were delivered on Friday, May 7 as I asked but in a horrible condition. The chocolate-covered strawberries were a big ball of hot, mushy, melted mess; and the flowers had a Publix sticker on them and overstuffed in a vase! They gave me a full credit and reshipped the gifts, but the strawberries were moldy the second time. I wouldn't have even sent this to my worst enemy, and I will never use them again for anything. Don't waste your money or time; it's not worth it!

My son ordered Azaleas in a pot for me for Mother's Day to be delivered on May 8, 2010. The flowers arrived on May 9th and they were not the Azaleas but a hanging basket of impatiens of a very poor quality. It could be purchased at the local supermarket for $7.99. I called customer service and reported the error. I got an apology and a promise that the ordered flowers would arrive on Mon., May 10. No flowers arrived on Monday, I called again, there were more apologies and a promise of flowers on May 11. No flowers arrived on Tues.

I called again, and there were more apologies, and "someone will call you back." There was no call. I e-mailed customer service and posted my upset on Facebook. I got an e-mail 1 hour later with an apology, "you will get the flowers Thurs and a coupon for $20 of your next purchase!" Like I would ever order from them again. Well, it's late Thurs afternoon and much to my surprise I still have no flowers. My upset is that my son tried to provide me with a gift and he was ripped off. I don't want the flowers anymore. I don't want the coupon. I want my son's money refunded. This is my third bad experience with this company. Once when I ordered flowers, and another for a gift to me from my daughter. These people should be ashamed, but they just don't care and they have your money. I intend to pursue this until the next Mother's Day if I have too.

I just discovered that when I ordered flowers from 1-800-flowers last summer, there was a box on the website that I failed to "uncheck" and ever since then "Live Well" has been charging me for some service that I knew nothing about. I am appalled that a company like this would allow an underhanded scam to occur on their website. This type of business practice is underhanded and just plain theft. I will do everything in my power to tell the world about this company and their deceptive business practices. Please post this wherever you can so people won't be taken like I was. My credit card has been charged several times for almost $40.

I placed the order to my mother Lotsa Love #16992 & a mylar balloon #2050MD on 05/08/10. For some reason the order could not be delivered on 05/09/10-Mother's Day in Orlando, FL. This order arrived without the Kisses that should have come with the Bear. I was really disappointed. I placed that order for all that it offered, not just some of the things the photo promised. When I called the service rep., Missy on 05/10/10, the 1st thing that she offered was a $20.00 gift certificate for my next order. I asked what if I am not planning to use their service again, she then offered a $10.00 refund. I took the refund. However, the 2nd order placed to my best friend in NJ could be delivered, Taste of Europe #900405. The order never arrived.

I continually checked my email messages and waited for a phone call from 1800 flowers. I even waited until the next day, 05/10/10 hoping that the order would still arrive. It never did. This order was specifically important to me because my friend lost her son last year. I had a special message and since she is a native of France. I thought this would be perfect. Missy the service rep. explained that, they did not have anyone in the area to deliver the order! I asked why didn't anyone call me or send an email message, she could not explain why. Missy then offered the monotone, "we are sorry about this" and offered a full refund. I took the refund. Guess what, its going to take 7 to 10 weeks for the refund. Now, I'm writing this complaint. I will never use 1800 flowers.com again.

It was a horrible experience with this company. I ordered flowers for mother's day. The website stated it would be delivered "on Saturday, May 8 or Sunday, May 9 due to the busy holiday". I received an e-mail notification that the flowers were out for delivery at approx 3:15 pm EST on Sunday. 9:15 came and there was no delivery. I called and spoke with a gentleman that had very broken English. He used the typical "we are so sorry for your trouble" and offered me 1/2 off the order and promised to deliver it on May 10.

I called them the morning of the 10th to make sure the flowers were going to go out and that I was still receiving my credit at 10:30 am. After being placed on hold, I was advised that they were not able to get a hold of the florist. I got extremely upset with them at this point and the rep stated (after putting me on hold) that nobody was able to make the flower order that I placed and that she could send out a different one. After thinking about just asking for a full refund, I reluctantly ordered a different arrangement. I went online to check about 20 minutes later and had noticed that the new item they had ordered for me was the next size smaller. I was told that based on my purchase price, I had paid for the other arrangement, that this was the equal value. I immediately asked to speak to a manager and, yet again, spoke to someone who spoke broken English.

After going back and forth, he stated that he would "upgrade" to the larger size for no cost. I told him how nice that was of him seeing that they were the ones that ** up my order in the first place. Now, tonight, the flowers were received by my mother, not the new arrangement but the one that I was told nobody had, and it was quite a bit smaller than what I had ordered.

I have decided to not even bother calling them back, seeing that it will be a lost cause based on other complaints on this forum. Beware of this company. You pay really high rates for sub-par products and services. And if you do have a problem (which you will), good luck at speaking with someone that actually understands you. I will never use them again and will never recommend their services to anyone else.

I thought I would use this "great" company to send flowers to my 78-year-old mother in a rural area. Yeah, right. At 3 pm on Mother's Day, I got a call from an English challenged representative of the company telling me that they could not find anyone to deliver in my mother's area. The representatives lied about leaving messages on my phone and they offered me a refund and a $20 gift card, like I would use their service again. Check these folks out, people, their charges are about $20 more than they state.

I ordered flowers for my mother for mother's day. I paid for guaranteed delivery on May 8th. As of May 9th, the flowers had still not been delivered. 1800flowers.Com refuses to follow up and determine why the flowers were not delivered. When I asked that they follow up with the florist or give me the name of the florist they immediately hang up on me. Since this has happened 3 times in a row, I am positive they are instructed by management to do this. Why would anyone consider doing business with them again?

I used 1800flowers to send my mom a spring rose bush. Online it looked beautiful. When it arrived (a day early and in the evening) it was bone dry and pretty much dead. When I initiated a Live Chat, I got Coretha who told me the care instructions were included with the plant. She then told me to put it in water for 24 hours. I told her that wasn't the point it arrived almost dead. She then told me to read the care instructions. I told her I'd call in. Then I called in and got I think a guy named Chad. I told him what happened. He stepped away and when he came back offered me 20 credits and a redelivery. I told him I wanted a full refund. He said questioned me on why I didn't want a credit and a redelivery. I said I didn't want another dead plant; I wanted a refund. He had to step away. He finally came back and offered me a refund. I will never order from them again.

They sent a huge box big enough for a dozen long-stemmed roses with lots of Styrofoam for a ridiculously tiny hydrangea plant that was limp and dying. The plant could have fit in a shoe box. I am not at all satisfied with what I received and will have to spend more money to replace it from a local florist. Something I should have done in the first place. I'd never place another order with this company - sub-standard product with extremely wasteful packaging. Ever heard of global warming?

I ordered flowers for my Mother's Birthday today and paid extra for same day delivery. I received a delivery confirmation so I called my mom to ask how she liked the flowers. She never received any flowers. I called 800 Flowers and complained about the fraud. They offered to deliver the next day. I explained I needed the flowers delivered the same day and had even paid extra. Only then did they offer to refund the full amount of my order. I am extremely embarrassed that my mother did not receive her flowers on her special day.

I made the mistake of using 1-800 Flowers for two birthdays. Both people were reluctant to tell me what they received, but did and sent me photos. I couldn't believe it. Instead of getting a pot of tulips, one received a pot with twigs and the other received a pot with two green stalks, but no flowers. I was so embarrassed. I've never had anything happen remotely like this when ordering flowers. 1-800 Flowers sent my family and friends garbage! No economic or physical damage, but extreme embarrassment and had to mend fences.

I ordered an orchid arrangement from 1800-flowers. Let me list the ways they were unsatisfactory.

1) They sent 10 roses instead of orchids; 2) They were delivered a day late; 3) They were delivered during the day, when I had paid extra for evening delivery; 4) I paid for a vase, they were not in a vase. So as they were delivered on the wrong day at the wrong time, they sat without water for almost two days, until the recipient could pick them up; 5) When I contacted them, they were not at all interested in their mistakes, or my dissatisfaction.

Please, please do not use this service. You will not be happy, that's the only guarantee you can get from these people.

I ordered some Flower from 1-800 Flower a month age. I received a Bill from different companies. I called them and told them I really don't understand why I am getting bill from them because I have no idea who they are. They promised they will cancel the bill and the membership that I never had with them. I am getting bills from these companies again and again. Please help. I will cancel the card if I have too.

I've used 1800flowers in the past and each time, I have been remotely satisfied. I agree that the product which is delivered rarely if ever looks like the photo. This time, they broke the camel's back though. I ordered flower on April 9th 2010 to be delivered on april 10th, more than 24 hours before. First, placing the order took about 25 minutes due to the fact that the representative had such poor English and an accent that we couldn't understand. I called back three times and eventually got someone who we could comprehend.

I placed my order and I am still not sure how a $49 product ended up being $70 on my credit card. I gave exact directions as to the delivery. The recipient was to be in town only one day. Nothing difficult - just deliver to the door and if no one answers, please leave on porch. On April 11th, the recipient called to tell me that nothing had arrived on April 10th, the delivery date. He had now left town and I later learned that they were delivered to a neighbor's house.

I called 1800flowers to discuss this and get a refund. When I explained that they had not been delivered to the recipient and wanted a refund, the answer was, "I'll have to consult with my manager, the flowers were indeed delivered on the requested date." (but not to the person I ordered them for!). She went on to say that if the recipient was not home at the time of delivery, they usually leave them on the doorstep, but why did they not do as per my directions?). They also offered to send another arrangement but as I had already explained, the recipient was no longer in town.

I have used this company for convenience and they ended up costing me more time and stress than ever. I'll never use this service again. In the end, after a bit of arguing, I was told that my credit card will be reimbursed in 3 to 5 days and I'll receive a $20 gift card from them. I have no use for it. Somehow, I'm guessing that I'll never see this refund.

I was charged $70 for a $50 item. Is delivery really that much? It was never mentioned when I placed the order nor was the total of my order. I had at least ten phone calls, my call minutes, and calls to my credit card.

My husband and I ordered flowers for his mother's birthday in January, and began noticing a funny charge on our bank account. It turns out that when we ordered the flowers, we somehow got roped into a service we didn't sign up for at all. We lost $31.85.

I placed an order of flowers on 800 flowers.com and I suddenly got billed for some living well membership. I don't think 1800flowers should associate with scams.

I bought flowers online, and somehow got roped into a $38.99 a month "discount" program I never signed up for. They just keep billing my card. I called and they would only give me $11 back. This is a total scam and I want this company to stop ** innocent people. Shut them down. They got me for 2 months at $38.99 per before I caught on. How many people are they doing this to?

I ordered flowers from 1-800-flowers right before Christmas. When ordering, there was a pop up to get a discount on my order, so I clicked on it, but then realized it was just trying to sell me something, and thought I closed out of it. I went on to make my flower purchase. This week, 3/1/10, I have a charge on my bank statement from TLG Live Well for $38.99. I called the bank to check into it, and ended up calling TLG Live Well. It seems that with my order, I somehow signed up for a free trial of their service, and now my free trial is up, and that was the charge for it.

I believe they took my credit card number from entering it for my flower purchase, and gave it to this TLG Live Well company, because I did not give that company my credit card info, but somehow they charged my account. TLG Live Well did easily agree to refunding my money, hopefully I will see that credited to my account, as they said they would. After this, I will not order from 1-800 flowers ever again. At this point, a damage of only $38.99, but TLG Live Well has agreed to refund the charge, so I should not be out anything. I just wanted to share my experience with others.

I received flowers on a Saturday, February 28, 2010 from a dear friend in Missouri that knew I wasn't feeling well. When the flowers arrived, I was stunned. It looked like an elementary age child just stuck flowers in a vase...no color coordination, no shape. It was absolutely unacceptable. I felt bad. I didn't want my friend to know how horrible they were. She isn't well and it was kind of her to send them but it angered me that they charged the price they did for what is obviously an assembly line of warm bodies just stuffing stems in vases.

I called to let 1800flowers know how horrible the flowers were and told them that I would take pictures and send them to them. I told them that the name of the bouquet looked nothing like the one on the website. I wouldn't buy it from a grocery store for five dollars. It was much more than that, and the name of it was "It's your day Bouquet". They said they were sending another one out the following day.

They would let them know that it was to look like the arrangement in the ad. I received it today. It was identical...identical to the one they were replacing. It is shameful that they charge even the prices they do for the product they sent out. It is such a shame to take money from someone advertising a product and two times delivering something entirely unlike what it was supposed to.

I ordered two bouquets (882394 &882396) for Valentine's Day, both looked like they were bought in a grocery store check-out line, looked nothing like the picture on the website. One lived for about a week; however, the expensive roses arrived with one dead, and survived three days; based on that alone, never again!

This really is not my biggest complaint. I ordered these flowers in the early morning of the 11th of February, to be delivered the same day in the evening. This generated two extra charges. $11.99 for the same day, and $4.99 for the evening (on each bouquet for additional charge of $38.37 incl tax.) 20 minutes after ordering, Bloomex.ca phoned (1-800-Flowers) to advise that nobody under their contract delivers in the evening in my area (suburban London), and the flowers would have to be sent by CanPar (courier) sometime the next business day.

The flowers arrived at 5 pm the next day, and 1-800-Flowers processed the credit card charges as if they honored the delivery request I originally requested and charged the $38.37 delivery fee for flowers that came in a cardboard box by courier a day later, not the same day in the evening I requested and paid an extra $38.37 for!

The flowers did not look anything like the picture on their website, and I paid $140.00 for check-out flowers, that would have been $19.98 if I went to the local discount grocery store. There was no vase, nothing!

I wrote an email to 1-800-Flowers advising that they charged my credit card for the original delivery terms that they could not live up to, and here it is March 1 and they have failed to reply or credit the difference back to my credit card. This is Poor Service, Poor Quality, and they are Internet Shipping Fee Bandits! Never ever again!

I dealt with a customer service representative, if you could call her that. The flowers that were supposed to be delivered to me on 2/11 have still not been delivered as of 2/14, despite numerous lengthy phone calls assuring me and the sender that I would be receiving them. I wasted a whole day yesterday and cancelled evening plans waiting for a delivery that never came. I told my boyfriend to never order from this shoddy company anymore. It is much better to pay a bit more and order directly from a local florist. Absolutely zero customer service from this company.

I ordered flowers for my girlfriend about 4 months ago. Soon after, I received a check from 1-800 flowers for $8. I assumed it was a refund, considering their outrageous prices, and at the time, I could use the money. Naturally, I cashed the check. Apparently that automatically enrolls you as a member with live well, and they proceed to charge your card $11.99 a month. Personally, that's a real chicken's way to do business! I would have never ordered flowers from them. This wouldn't have ever happened. So because of that, they'll never get my business again, and every chance I get, and I mean every chance, I am going to share my experience with people in the most negative way I can! Never ever do business with 1-800flowers.

I placed an order on December 29, 2009 for the Martha Stewart Vibrant Bloom Bouquet. It was supposed to be delivered on December 30, 2009. My credit card was charged, but the flowers were never delivered. I contacted the company on January 10, 2010. They didn't know why the flowers weren't delivered, but they would resend them the next day. Again, the flowers were not delivered. I called the company, and again they didn't seem to know why the flowers weren't delivered. They said they would send the flowers again and not charge me for them.

I was assured that the flowers would be delivered on January 13th. Again the flowers were not delivered. I called the company again to complain. The customer service rep. was rude and did not seem to care at all. She offered to send the flowers again, but I declined. I don't think the flowers would actually be delivered and I was sick of dealing with this incompetent company. I've spent enough time messing with the whole thing, but it just really annoys me that if I hadn't followed up I would have been charged for flowers that were never sent.

My order was for 10/1/2010 but not yet received.

Waiting for credit after cancelling order. Faxes never being sent, no one speaking English. I will never, ever order from this company again. I will never order from them again!

I ordered a flowers arrangement on December 15th with expected delivery in 24 hours. I never heard from my intended recipient. Emailed them today and got an apologetic email saying they regret the inconvenience and will refund my credit card NEXT MONTH! THis is the most pathetic internet shopping experience I have ever had.

I too recieved the 9.25 check. How many families cashed that because they were strapped for money during these holidays? 1800flowers.com is preying on people who are hurting from this economy. Shame on them. i will never order a product from them again!

Received what looks like a check from the company for $9.25. It's an actual check you can cash which I thought I received for a rebate of some sort or previous service issue. It turns out by cashing the check, one would agree to a trial membership for 30 days and authorize 1800flowers to charge your credit card on file for $19.99 per month in their Elite Excursions membership.

Ordered flowers for my niece's college graduation with a guarantee delivery date of December 16, 2009. They were not delivered. Called company in the evening and was assured though late, the flowers would be delivered on Thursday, December 17th. Feeling not too confident in the fact that this would happen, I checked on the status of the order only to learn they wanted $20 additional to deliver. When asked to speak to a supervisor, I was put on hold and then disconnected after 26 mintues of waiting.

When I called back I was told I could not speak to anyone right now as my order was already being taken care of by someone -- I figure the same person who disconnected me? Very bad business. Not as easy as it would seem with the nice looking older fellow on their commercials.

Lesson learned? Next time, call a local florist and DON'T USE 1800flowers.com NEVER AGAIN. Still waiting on a phone call back... they assured me I would hear from them by 11:00 a.m. and the time has passed. I guess I just blew $55+. No gift for my niece unless I am willing to spend additional money.

I ordered item #17058 for my fathers funeral. A militery service they never delivered them. I was horrified they where from my brothers and sisters what a horrid display of sadness. I requested an apology letter to my family which I have never received I will never use them again they showed no concern for my loss or their lack of service.

It is now December 9, 2009 and I see that a charge for 38.99 has been withdrawn from my checking account from a TLG LiveWell company. I contacted my bank and they informed me that it is for a membership and I was also charged $38.99 in September 2009!!!!! I immediately called the 800 number and they said I had agreed to their membership in July when I ordered through 1-800-FLOWERS.com and that they were simply billing me for my membership. I told them I never agreed to this and I never received any "membership" benefits. The girl on the phone was understanding and is suppose to issue a credit. She had also stated that they sent me an email and regular mail but I never received anything.

I just can't believe that this practice is being allowed on line. I will NEVER use 800 Flowers again...

I have absolutely nothing good to say about 1800Flowers at this point in time. I will be going back to ordering flowers from ProFlowers, like I have in the past.

My first issue was with their website. The December Bouquet was advertised to have free shipping. When I went to make my purchase via their website, it would not deduct the shipping cost. When I spoke with the first agent, she told me that it was a Cyber Monday deal which had expired, and the website hadn't been updated yet, and she refused to honor the free shipping. When I spoke with the second agent the next day, he immediately (without even knowing which bouquet I was interested in) told me I must have picked a bouquet that didn't qualify for free shipping. Once I told him to go look at the website, he removed the shipping charges and I placed my order over the phone with him. However, I later found out that he MISSPELLED my email address so I never received my original confirmation email despite several requests made over the phone and via email for my original confirmation email.

This misspelling of my email address has caused yet more problems, as the December Bouquet was also advertised to have double points through their Fresh Rewards program. I was told that this problem was fixed, and that my points would show up on my account within 48 hours. This has not happened.

Also, I am unable to TRACK my order via their website. Whether I enter my email address/password or tracking number/zip code, it says: "No orders found. It may take up to 30 minutes after placing an order to track your order(s)."

So I have absolutely NO idea if these flowers are going to arrive on time or WHERE they are supposed to go because I can't track the order and I can't verify the information entered by the agent who all ready made at least one critical typo on my order.

This has been a HORRIBLE experience. I can only pray that my Grandmother's flowers arrive on time for her Birthday at this point.

Later that day I received a Fedex shipping confirmation email... FEDEX??? For local flower delivery??? My worst nightmare was confirmed... the flowers were being shipping from Memphis, TN (I'm in Los Angeles), and of course you can't specify certain delivery times.

The flowers arrived in the late afternoon, after she had left for the day, after having been flown all over the country, delivered by an impersonal Fedex guy in one of those stupid Fedex boxes.

My husband ordered flowers to be delivered for our 30th Anniversay. He called me to see if they arrived, they had not. He called and complained, they called me and said "don't expect a delivery" the driver never showed up to deliver. I said great nice of you to RUIN a special day. They responded with "well we are going to give a full refund".

I had placed a birthday flower arrangement. I received confirmation that the flowers were going to be delivered the next day. The following day I checked the status of the order only to find out that the recipient never received the flowers and that the sender didn't even bother calling her to make sure she was home.

The company states that they deliver between 9-7pm however they stated they attempted to deliver at 4:35pm and that no one was home. The company didn't even bother making a second attempt nor calling the recipient who was home all day. When I called to complain, I had to go through 3 customer service representatives who were very unprofessional.

I finally had it and asked for a supervisor only to be switched to the voicemail of a supervisor by the name of Mr. Pinto. When I called the 4th time, I requested once again for a supervisor. I then spoke with "Gaby" rep ID# 15912, who informed me that she is sorry about what happened however would not be able to do anything but make sure that my mother in-law receives her flowers the next day. The rep tried to make me happy by giving me a $20 credit, I don't know why she assumed I would use their company ever again especially after a lousy service.

The company states that they offer 100% satisfaction guaranteed, however I was left with 0%. Never again. My mother in-law never received her flowers on the day of her birthday and I was not able to get a full refund for services that were never rendered.

On 17 Nov I tried to order flowers first from ProFlowers for my mother's 84th birthday. I was told they COULD deliver the arrangement to Montana that day. Around lunch time I received a phone call from ProFlowers telling me the florist in Helena could not fulfill the order for same day delivery even though the website said they could. I immediately called 1800 Flowers - a company I have had good results from in the past. Knowing there may be an issue with delivering to Helena, MT same day, I used their on-line chat with Danielle. Together we looked through possibilities that showed deliverable later in the day. I chose one and she went to check to MAKE SURE the flowers could be delivered. About 5 minutes later she came back and said, "No problem. They WILL be delivered today."

I did not hear from my mom that night, not sure how to take that. So I called her tonight (11/18) to ask about the flowers - if she had gotten them and how they looked. "Flowers from you? What flowers? I got flowers from just about everyone else, but NOTHING from you!" Needless to say I was devastated. I had NOT been notified by 1800 Flowers that the order could not be processed. I called and was given the same story as the other florist (who had the COURTESY to call and let me know) that the Helena florist could not fulfill the order. I never received a phone call nor e-mail nor any sort of notification of this. Had I not called, I still would have been charged the full price including the same day delivery fee of $14.99. No one, including the Supervisor, could give me any explanation as to why I was not notified.

I wonder how many other orders go undelivered and the consumer is still charged not knowing any different.

I ordered a get well daisy vase with two balloons for my mother's recovery from surgery. I paid for same day delivery service on 11/4/09. No flowers were received. I called on 11/5 and was assured that a new florist was contacted for delivery and flowers were guaranteed for receipt that day. No flowers were again received.

Calling back the third day...I was told the original florist was contacted again and a cancel order instead of a new re-issue order was placed by mistake. Supposedly, the flowers will be delivered today-3 days late and I'm supposed to receive a $50.00 credit on my credit card. I'm not holding my breath.

I'll stick with FTD or local floral shops only. Who knew a daisy bouquet and two balloons were too complicated for someone to handle! Do not use this service. I probably spent about an hour total of my time on the phone and can you put a price on disappointment? I don't think so.

It was my first and last time using 1800 flowers and will not recommend it to anyone, I will be sharing my bad experience with everyone I know, I think it is totally unacceptable and bad service.

I have used this company before and never had any problems. They had a discount special going on at this time and all I recall is answering a question whether I want the discount or not, I said yes. I do not recall EVER saying yes to signing up for any membership anywhere else. I am very careful not to sign up for memberships.

It is now October 31's 2009 and I see that a charge for $38.99 has been withdrawn from my checking account from a TLG LiveWell company. After emailing them, they said I had agreed to their membership in June when I ordered through 1-800-FLOWERS.com and that they were simply billing me for my membership. I told them I never agreed to this and I never received any "membership" benefits, sign on name, information or anything after that date. I see online that many other people have been unknowingly charged by this company and they have faced other lawsuits in the past for their underhanded practices. They use cryptic language to trick the consumer and they wait a certain period of time and then take money from them w/o conscious consent.

They did not verify identification of person signing for product purchased. They also sent it to a place of business that no longer existed at the address I sent to. They also did not want to provide a small credit or rectify their mistake. Never doing business with them again. Any legitimate place of business would want to keep their long time customer wouldnt they?

I called 1800flowers.com they had no idea what happened. What a shoddy business, [their] only job is to place the order and they can't do that. I will never use them again.

I ordered. The flowers that arrived, could not have been worth 30.00. 800 flowers did nothing, refunded nothing. Now, I am less 80.00 dollars.

I ordered flowers for my mother in May of 2009. Four months later I noticed a charge to my debit card (the same I used for the order) for $39.98 from a company called live well. I called them and they said that I had automatically enrolled into their program when I accepted a $15 rebate when I ordered from 1800flowers.com. I never agreed or received a $15 rebate and nevr authorized them to give out my account information to anyone. This is fraud. I had just paid all of my bills and mortgage and this sent me into overdraft. After a lengthy and frustrating phone conversation I did get them to cancel my membership but what about my overdraft fees? I will never deal with this company again. When I called 1800flowers to hear their side of it I was cut off and transferred to livewell directly. Just beware and make sure you know exactly what you are getting from them because it's more than flowers.

fortunately our bank is working with us and assisted us filling out a fraud report. they will block all charges.

I had spinal surgery in April 2009. One of my co-workers kindly sent me a Bonsai tree from 1800flowers as a get well gift. I received it on 5/9/09 which is the day I returned home from 26 days in the hospital. Although it was given the correct care by my husband, it died quickly. We contacted 1800 flowers on 6/11/09 and was told that itI was 2 days past the 30 day cutoff and they could only give me a $20.00 gift card. Disappointed that I wasn't getting full value for the item, I agreed to the $20.00.

On 6/29/09 when I had not received the $20.00, I called and spoke to Frances. She said that they would re-issue the $20.00 gift card to me and it was ok if I got the two of them; that is; the original plus the reissue for a total of $40.00 in credits. I felt better about this because the $40.00 was closer to the original price of the tree.

Still I had not received either credit, I called on 7/9/09 and asked for a supervisor. I was on hold for 30 minutes before I hung up. I called again on 7/23/09 and spoke to Tammy who transferred me to Vivian who said I would get both cards within 2 weeks. I called agin on 8/11/09 and spoke to Beth and Pat who told me that they would give this information to E. Laverne and Laverne would call me within 2 days.

On 8/21/09 I left Evanne a voice mail message. Again on 8/22/09 I left Evanne a voice mail message. Evanne did call and unfortunately I was at physical therapy and she left a message on our answering machine but with no information as to the resolution of my problem. On 8/28/09 I returned her call to asking her to send the $40.00 to my email account.

Today 9/1/09 I left her another message just asking her to give me some credit number for $40.00 and to send it to me via my email so we did not have to talk again. As you can see I have been very patient and now it is a matter of principal that they should treat someone like this when my friend paid good money for my gift. Their quality guarantee states "we are committed to providing the highest standards of quality and service." I think this is the worst kind of service. I received a kind gift from a friend who spent good money on me and they should expect that I was treated well.

I have called the 1800 number, asked to speak to managers several times. Asked for a new team to process orders and now we are being harassed for payment in the amount of $41.29 with out supporting documentation. I have been dealing with several members of the business partbership for the last year and due to poor customer service, my company no longer uses 1800 flowers. I have recently had to ask that due to an employees unprofessionalism I wanted a supervisor to contact me. This has yet to happen. We have been cooperative and paid all invoices once delivery had been made and verified. Which sometimes took up to two months.

In addition I sent all coded copies of the invoices. Which we have gone over and together came up with the 3 missing payments for invoices. Which have already been submittd for payment. And now I'm being told that we owe more without any supporting documentation. We are not opting not to pay something that is straight forward. We are just asking for back-up for the outstanding amount. I also do not appreciate being told If you had provided invoice numbers and amounts deducted for whatever reason with your payment we would not be dealing with this issue. I have taken enough time out of my work day today and previously to do their job and at this point it is once again very obvious why our company no longer does business with yours.

I have been insulted today, and over the last year spent more time disputing orders than making them. I asked that we be invoiced for the remaining $41.29 when supporting documents caan be found. We have paid all other amounts once I have had proper back-up. I have back-up emails for all complaints and have all invoices with notes as far as non-deliveries and payments go.

I ordered flowers Monday morning of July 6, 2009, because they said they could deliver that day. The order went through, my credit card was charged, and I received a confirmation. The most important thing to me was that she received flowers that day, it was not an issue of price. That evening I received an e-mail stating their florist was 35 miles away and would not be able to get there today but could deliver tomorrow morning and would offer me a discount. I replied back that only if they could get there in the morning. I assumed that going to someone else would not get it to her any earlier. I never heard back so I e-mailed them again Tuesday late morning. I received a reply that evening stating that they could arrange delivery today if I wanted or they could cancel the order. I replied that I did want it delivered but only if it was today and I needed a confirmation. I never heard back from them. So on Wednesday morning, the 8th, I e-mailed canceling the order. What a disaster. What terrible service. It made me look really bad. I did my part and paid them. I just wanted flowers delivered as promised. I will never use 1800flowers again, and will tell everyone that will listen why they shouldn't either.

The flowers ordered precipitated fraudulent charge to my debit card for TLG Live Well. Financial problems with debit account over draft in addition to fraudulent unapproved charge.

I have been a loyal customer to 1 800 Flowers for some time. I purchased flowers on June 24, 2008, and your company shared my bank account number with Living Well, who has been taking $11.99 out of my account since that day. At the time, I did not monitor my checking account closely and did not miss the money. I have paid a large sum of money in overdraft fees because of the fraudulent, deceptive activities that 1800 Flowers authorized on my account without my permission. I am highly disappointed in your company and will not use your company again. I will also warn anyone I know about the deceptive, fraudulent, and costly treatment I received.

The only reason I am writing is because when I called, I spoke to a very well-trained Customer Representative Daryl, who conferred with his Supervisor B. **. These two gentlemen took ownership of the problem and acknowledged my feelings professionally. However, that does not rectify the fees I was charged. I hope this email will encourage you to look into this type of deceptive sales during these rough economical times. I am still out of $330.00 and will never trust 1 800 Flowers again.

On May 23 I ordered flowers for a May 25 funeral. I was told that the order was accepted and received a confirmation number. I followed up the next day and again confirmed the delivery. Upon arriving at the wake I realized that the flowers did not arrive and contacted 1800 flowers. I was told that they could not reach the florist. They had no idea as to what happened and refused to give me the contact information for the florist. I was contacted on Tues and offered an arrangement for Wed with a 20 percent discount. This would be two days after my grandmother was buried.

I am extremely disappointed with the service I received from 1800 flowers. I placed the order online for a visitation/funeral that took place on May 26th. The flowers were not there when we arrived for the visitation and I had to leave the funeral home to place a call to find out what the problem was. I was told they were on the way. They arrived only 15 or 20 minutes before the start of the actual service.

I have called three times and been placed on hold for up to 25 minutes and also cut off. I have been understanding and friendly to staff but they have been uncooperative and rude and have basically told me it is my responsibility to call them to verify that my flowers will arrive when I need them. Isnt that the job of the flower delivery company? They had my email address and cell phone number, if they could not fulfill my order on time than I should have been notified. I could have picked them up myself to spare me the embarrassment of having a late arriving arrangement. I was also given the excuse that it was memorial day weekend well, all the other flowers managed to make it there.

It took one week of both me and my mom contacting them to get this straightened out. I was told, in my final conversation with a customer service supervisor, that my order had been deleted and they could not validate my complaint however by sending my e-mail confirmation and my order number multiple times, they were able to correct it.

Received boxed tulips, totally dehydrated. nursed for 2 days, perked up a little and on the 3rd day the leaves were falling off. called customer service and they gave me 2 options, either have them replaced or credit my daughters account (she sent them to me for mother's day). Not wanting my daughter to know, I opeted fro the replacement. I called on 5/11 and they promissed to redeliver at the latest on 5/14/09. They never redeliverd. So I called back on 5/16 demanding a credit now. Well now they have company policies... and they said they needed my daughter to contact them. Well I guess am going to have to tell my daugahte waht happened and make sure she NEVER USES 1800FLOWER AGAIN!!!

Oh, the nightmare I have had with this company!!! I placed an online order on 4/7 for 4 recipients for Mother's Day. A couple days later, I learned that one of the recipients would not be home on the day I chose for delivery, and another one already had some of the flowers that I chose. So I canceled the entire order (one by one for all 4 recipients using the cancel link included in my emailed order confirmations), and I placed a brand new order on 4/14 to the same 4 recipients with a few changes. A couple days later I received a voicemail from Beverly @ customer service stating that I had duplicate orders in the system, and asking if this was correct. So I immediately called them back and spoke with someone else @ cust service and explained that the original order was canceled and that the 2nd order was to take its place.

I was assured that the issue was resolved and I would be receiving a refund for the original order. Then on the date of the first scheduled delivery to my mother, lo and behold, I received 2 shipment confirmations, followed by 2 delivery confirmations in my email box. I found all of my original email cancellations and forwarded them to cust service individually along with the question - Why is this happening?? I received 5 different answers from 5 different reps - which ranged from "It seems you want to cancel an order. If this is correct, please call customer service" to "We apologize but the order has already shipped so we are unable to cancel it" to "We show no record of cancellation so we are unable to assist you".

Since I was not able to be with my mom on Mothers Day, I orered flowers on 5/8/09. I was guaranteed delievey on 5/9 ot 5/10. However as of 7:00pm on 5/10, they were never received. I called on 5/11 and was promised delivery on 5/12 by 7:00 pm. After spending the entire day in the house waiting for the delivery the flowers never arrived on 5/12! I called Customer Service and was on hold for 20 mins then was asked if I wanted to schedule a 3r delivery ( are you kidding me???) Now here I am no flowers for mom and I have to wait 7-10 days for my account to be credited. Never again will I use this company.

i ordered flowers for mother's day on saturday. It took me over an hour to actualy order the flowers, i tried on line but was rerouted after i entered my credt card no Then i called and set up a delivery and agn after I gave my information was redirected to a new customer service operator I then ordered the flowers and was assured the flower would be recieved Monday at the latest. No Flowers...I called and after being hung up on 4 times I finally spoke to a woman who said I would be credited and the flowers would be delivered on Tuesday. When Wednesday came and still no flowers I called again, after waiting for 25 minutes to get through I was told that the ordr had been cancelled and they didn't even have a florist to deliver in the area(isn't that why they get thezip code first).

In reviewing debits to my account today, I noticed a $38.99 charge to something called TLG*LIVEWELL. Having no recollection of signing up for this, I called the 1-800-793-2318 number, chose option #2 and spoke to "Bill." Bill indicated that when ordering from 1800flowers on 3/23/09, I clicked on "Earn $15 Cash Back" and thus 'signed up' for LiveWell.

I ordered flowers for my 2 sisters on 3/23 to celebrate a family event. I recall clicking on this box to earn $15 back, but the process was so lengthy and ridiculous I closed it down and did not finish. Apparently that doesn't matter - 1800flowers shares your credit card information with this company, and LIVEWELL bills you directly for a quarterly membership.

"Bill" assured me that I will receive my $38.99 back, within 7 business days, and my financial institution will be notified within 48 hrs.

We'll see.

I've been a faithful customer of 1800flowers for years without any problems. I think that's about to change.

On May 6, 2009 I ordered the Fields of Europe arrangement for my aunt for Mother's Day, which was a gorgeous arrangement of large yellow lilies, yellow roses and daisies in a gathering vase with river rocks and raffia ties (total $62.73). This is the product description from their website: Fields of Europe is a captivating arrangement of fresh lilies, roses, poms and more is a stunning tribute to the style found in flower markets across Europe. Gorgeous gathering of lilies, roses, daisy poms, button poms, waxflower and salal. Artistically designed by our select florists in a clear glass gathering vase featuring river rocks and tied with raffia; An unforgettable gift that will lift their spirits with a continental touch!...Newly redesigned with a new flower recipe, a gathering vase, river rocks and raffia, its modern sensibility is appropriate for any special occasion!

Instead of the Fields of Europe arrangement, my aunt received a plain glass vase (no rocks or raffia) with pink carnations, a couple peach roses, astromelia, and hideous huge purple spider mums. I sent a complaint to customer service and even attached a photo of the flowers that my aunt received as well as a photo from their website. I then received a response from customer service saying that occasionally, if we are out of a particular item, i.e. a specific flower, basket or vase, we may substitute a similar item of equal or greater value to ensure your gift arrives on time.

What a joke. Talk about fraud! The arrangement that was delivered had absolutely no resemblance to the arrangement that I ordered. It looked like they just stuck whatever leftover flowers they had on hand into a [bad] vase. A $10 bouquet at the grocery store would have been much nicer.

Customer service then offered me a $20 credit toward my next purchase. As if I would ever order from 1-800-FLOWERS again! I notified American Express and they are investigating. Hopefully they will find in my favor and not pay the crooks. $62.73 paid for a horrible flower arrangement worth about $8.

I ordered 2 bouqets from 1800flowers.com for Mother's Day. They were set to arrive on 5/9 or 5/10. Both orders were to the same address, my mother and grandmother. The flowers for my mother arrived on Sunday. It is now Tuesday 5/12, and my grandmother still does not have her bouquet.

The customer service line has repeatedly hung up on me, stating that there was a "high volume" of calls and disconnected. I have sent an email via the customer form online and have heard nothing back.

I finally get through to a CSR today (Tuesday 5/12) and not only does she barely speak English, but she says they were in fact delivered and signed for! I also received two emails conforming that both bouquets were delivered on Saturday, which is false on both counts, since my mother's arrived Sunday and the second has yet to be received.

On May 7, 2009 I placed an order with 1800 flowers to deliver flowers for mothers day. I paid $13.00 in addition to the cost of the flowers so they would be delivered on May 9, 2009. The flowers were not delivered on May 9. I did not receive a call or e mail notifying me of any back-up, so I placed a call to customer service. They told me the flowers would be delivered on May 10, 2009.

On May 10 I called at approximately 12pm mountain time to verify the flowers were en route. I spoke with an agent who confirmed they would be delivered before the end of the day, 7pm eastern time. At 6pm eastern time the flowers still had not been delivered and I called the customer service number again, this time I asked to speak with a manager. THe manager assured me flowers would be delivered by 7pm eastern time and that I would receive a $20 credit voucher. The flowers were never delivered on May 10. I called my credit card company on the evening of May 10, 2009 to process a stop payment towards the 1800 flowers purchase.

On May 11 I received a call from Adrian at the Flower Connection in St Pete Florida who told me they had the wrong address, and they were busy so they couldn't deliver the flowers on mother's day. I told him I had already cancelled the order, but thanks for calling anyways. He proceeded to say they were sorry and he and his mother would send the flowers for no charge and upgrade them. I made it clear I was not paying for any flowers, and he said he understood. I took down his information to keep in mind for future use because they seemed accommodating.

On May 12, I received an e mail from 1800 flowers confirming delivery was made on May 9, 2009. I called customer service again, and they had no record that I called on May 9 or 10th nor that I spoke with a supervisor. I conferenced the local florist at the flower connection, and the owner Reyna said they would never deliver an order free, they made the drop on May 9 and that I shouldn't go through a 3rd party like 1800 flowers anymore. I proceeded to explain to Reyna that Adrian assured me the flowers would be delivered no charge, and she said he had no authority to say that. Adrian was her son and I asked if her son lied to me and she said [expletive] and hung up the phone.

Meanwhile, customer service still had me on hold and when the rep Axel returned, employee id 9255 he asked to conference the local florist. I told him I wasn't interested in that conversation again, but that I could get the recipient on the phone to verify the flowers weren't delivered. After talking with the recipient who confirmed no delivery was made, Axel claimed he would grant me a full refund for the order. I have still not received that refund.

I've only placed 2 orders, online, with 1800Flowers and both were utterly maddening and a complete disappointment. The first order I placed was for my mother-in-law's birthday. I ordered her a flower arrangement on 3/28/09 that was to be delivered that same day. I checked my online status at 7:30pm her time (central) and found that her order had not been delivered. I called my mother-in-law to confirm they had indeed not been delivered. I then called to speak with a csr and the man I spoke with, at first, said that they had not been ordered in time for same day delivery. I then asked why I was able to select same day delivery for that order if same day delivery was no longer available for her time zone. He then put me on hold, for about 2min, and came back to tell me that I was correct and that they should have been delivered the same day. He could not tell me why they had not been delivered, as there were no notes on my order from the florists about any problems, and he couldn't get a hold of the florists to discuss the problem with my order. He offered me a 20% refund on the order, which I accepted, and told me that they would be delivered the next day. I called back the next day, after 7pm central time, when I discovered that yet again the flowers were not delivered. The woman csr told me that she did not know the reason, as there were no notes from the florists to explain delay, and that she was unable to get a hold of the florist to find out why my order, yet again, was not delivered. I then asked if my 20% discount would be honored and refunded to my account, to which she replied that it was actually a discount towards my next purchase. I told her that was unacceptable, considering that the 20% off would help cover the extra shipping I had originally paid to have this arrangement delivered same day. Since they were not delivered when they should have been, a refund was in order. She agreed and had it refunded properly and received a week later. On 3/30 I called at around 3 my time to confirm beforehand that the flowers, for certain, would be delivered that day, otherwise I was going to cancel the order. The csr man said that indeed they would be delivered that day and that there now, magically, was a note from the florist explaining why they were not originally delivered on 3/28. The florist said they had tried to deliver but there was no answer at the residence (which is a one bedroom apartment on the ground floor). I then said that was completely untrue, as my mother-in-law is housebound with 24 hour nursing care for a terminal illness. Someone was always available to answer the door at her residence. I said I didn't appreciate being lied to, especially with what was probably the most typical of all responses as to why an order was not delivered in the first place, a customer's lack of response at the door. So in turn, the customer's fault. He then apologized and again reassured me that the order would be delivered that day. Finally, on 3/30 at 7:30pm central time, the arrangement was delivered...3 days later and past delivery time to boot. I should have learned my lesson with this order, but I decided to give 1800Flowers one more chance, and I placed another order.

I placed an order on 5/7/09 for an arrangement for my mother...for mother's day. I ordered "May's Blooming Plant, Lavender" to be delivered on 5/9. I was elated to find that this time, the order was delivered on the date it was scheduled. My family and I went to attend mother's day dinner at my parent's house the next evening. I saw the plant as soon as I walked in the door...and to my horror, I found it was not what I had ordered. It was a completely different plant. What was delivered was in the correct pot, but the flowers were Anthuriums, not Lavender. The amusing part was that the care instructions included with the plant were for a Lavender plant...which this was clearly not. I immediately called customer service and proceeded to wait on hold for over 60min. When I finally did get through, I explained that the flowers I had received were not at all what I ordered. She seemed to have a difficult time understanding that even though the order was delivered, it was incorrect. The pot it was in was what was pictured, but the plant was not what I ordered. When she finally did catch on, she apologized and said that she will place a reorder for the correct plant to be delivered either on 5/11 or 5/12. I just said ok, as I was also having a hard time understanding her and wanted to get back to the mother's day festivities after being on the phone with them for 70min, and decided to wait and see if the order would be delivered the next day. On 5/11, no delivery. I decided to call this morning on 5/12, at midnight eastern time, to ask if I could expect the order to be delivered today and that my patience had run out. The csr man told me to hold for 1-2min while he confirmed that the reorder had been placed and whether or not I could expect the delivery for later today. I then waited on hold for approximately 10min only to find that they would not be delivered today. He said they had been out of the "May's Blooming Plant, Lavender" and that he could have it delivered on 5/13. I then said I wanted to cancel this order and I wanted a full refund. I said I did not want to play the "wait and see" game again and that I was completely through. He then put me on hold again, for 5min, to get approval from his supervisor for a full refund. When he returned he had gotten the approval and said I should expect my refund in 3-4 business days. If I do not see it in that time, I will call only once for an explanation, and then I will have my bank charge back the amount.

These 2 terrible experiences are all I am ever going to have with this company. I do hold myself partially responsible for the second order, seeing as how I should have learned my lesson the first time. However, I am never going to order from them again. They managed to ruin a gift for my mother-in-law's birthday and also ruined a gift to my mom for mother's day. Shame on you 1800Flowers for not caring enough about your customers, and shame on me for making the same mistake, twice.

I order flowers for Mothers Day on the 5-8-09, with a delivery date of 05-09-09. As of 05-11-09 they still have not been deliver. I have called the company for the last two days and was on hold one of those days for over an hour. From 2100hrs to 2200hrs on a night prior to my work day, which I get up at 0500am in the morning. On the day of the 05-11-09 their phone system was down for better part of the day when I finally was able to talk to a repersentive Sandra unknown location in the USA. She advise me that the flower shop that was to deliver the Mothers Day gift was not able to be reached and that she will keep the request open and call me back within an hour.

After 3 hrs of waiting for her call with no response,I inturn call the call center back and had Rosie from Central America on the line and she advised me that there was still no contact with the florist and that she could offer me the funds back or have another shop deliver them. I informed the representive that I would like the funds return and the flower shop deliver the order out of good faith. I then ask to speak to a Supervisor, she put me on hold for 5 min and give me a 866-257-7779 number to call Julie Kaufman the director of Customer Svs. to resolve this issue.

Now keep in mind I have made multi calls tracking this order not including another order that was not deliver either, but was promised to be there by Wednesday the 13th due to thier error not getting the order to FEDEX/UPS. When ask if the new number was toll free I was advised that it was not, since I dont have long distance on my phone this will incur a cost to me and my time I have to sit on the phone. Also keep in mind this order is a simple order a Potted Flower. The order number is 75866469. I believe that this company is not doing the public or their customer right.

I placed an order on 5/5/09 for delivery of a flower basket by 5/8/09 (In time for Mothers Day). I received a confirmation that my order would be delivered by 5/8/09. On 5/9/09 I received an e-mail confirmation that my order was just shipping and would be delivered by 5/8/09. It just shipped, obviously it was not going to make it there as promised. I contacted the company by e-mail and advised them I would never order through them again as this was the 2nd time this happened with this same company. They sent me a "credit of $20.00" for future use

My Mom received the gift basket today 5/11. The box was damaged, the basked overturned and dirt all over the place. It was supposed to be the daffodil garden. The tips are broken on the plants that have started sprouting. Not only was her Mother's day gift late, it is totally defective. But hey, I have my $20.00 credit for future purchase! so much for their 100% satisfaction guarantee.

I had ordered flowers for my mother to be delivered on mother's day. The order was successfully submitted to the web form and I received an email confirmation from 1800-flowers indicating that the flowers would be delivered.

The flowers were not delivered on Mother's day as they promised. I called the number to check the status of my order and I was greeted with a customer service representative who was not incompetent. After saying hello to me he asked me to hang on so he could finish up with his last customer. Then I had to recite my order number to him three times before he was able to understand it.

He was able to look up the order and claimed that my credit card was declined. I explained that I got no such notice and that my card shouldn't have been declined and that my mother's day was ruined. He said he could try the order again, but I said that unless he could deliver them yesterday that I wasn't interested. At this point his cell phone rang and he asked me if I could hold so he coult take it. Next he offered me a $20 gift card which I accepted. He then said he was deleting the order. Next he said the computer would not let him send me a $20 gift card.

I then called my credit card company who confirmed that my card shouldn't have been declined and that 1800flowers did not attempt to collect payment. At this point I tried to call back via the order status line but was hung up on each time I pressed the number for taking to a representative. I tried perhaps 4 times.

Finally I click on the order line to talk with a representative. The first rep I talked to said she'd transfer me to the order status line and I was again hung up on.

Next I called the order line and asked for a supervisor. Again I was transfered and hung up on.

Finally I called back again and got a rep who again looked up the record and said that my credit card was declined. After I challenged that he transfered me to the billing department and gave me their number.

I was finally able to speak with a rep who apologized but was not able to explain why 1800 flowers thought my card was denied but my credit card company did not. Once I pointed out the information in this site he candidly admitted that 1800flowers did mess up a number of other cases which I took as a round about admission of guilt. He then told me he would transfer me to the recon department and gave me their number which happened to be his number.

Clearly 1800flowers does not deliver on their promise that "your satisfaction is guaranteed". Their reps seem to be trained to lie when it is convenient.

On May 8th at 9:15am pst (11:15am cst) 1800flowers confirmed my order for same day delivery (additional change) to my recipient in Mississippi. Friday night at 7:30 pst (9:30 cst) I checked my 1800flowers account to track my order and it had not been delivered. I immediately called the only number available 1800flowers, the customer service representative said that they had been busy and were unable to deliver my order but they would credit 50% of my order and would deliver Saturday morning May 9th.

I had to change the delivery location to her home address since I originally requested they be delivered to work so co-workers could see. I asked the representative why my recipient was not contacted on the telephone number provided on the order form, which states
RECIPIENT TELEPHONE NUMBER

If we encounter any issues getting your gift to your recipient (for example, if they're not home at the time of delivery), we'll call them want to let them know we're doing everything we can to get them your gift.

The representative said he could not answer the question and stated the order would be delivered Saturday morning.

On May 9th at 6:30pm pst (8:30pm cst) I called my sister to check if my mother had received the delivery and discovered they still had not delivered or contacted my recipient to inform her that they had a delivery intended for her. I attempted to call 1800flowers for 4 hours, if I selected option (1) to track an order placed via 1800flowers.com I received a recording stating: Due to the high volume of orders for Mothers Day they were unable to accept my call and disconnected. If I selected option (2) sympathy flowers ordered I was put on hold for 45 minutes and then disconnected.

When I finally got home and could access my account online I found a delivery confirmation notification that had been sent at 2:41pm pst (4:41pm cst). I immediately called again and spoke with a manager named Vernon. I informed Vernon that the order was not delivered to my recipient, Vernon said they had confirmation from the local florist that the order had been delivered and signed for. I asked to have a copy of the signature faxed or emailed to me immediately and was told that he could not provide that as his system did not have that capability and only the Central Office in New York could provide that to me. I asked for the number to the New York office and was told they did not have a direct number that could be reached from an outside line they could only transfer my internally and the department was closed until Sunday morning May 10th 8am.

So I asked for the name of the representative that would call me at 8 am to provide the proof of delivery. Vernon said he did not know who would be available and he would be off at that time and recommended I called back.

On May 10th I called promptly at 8:00am pst only to receive the same recordings if I selected option (1) to track an order placed via 1800flowers.com I received a recording stating: Due to the high volume of orders for Mothers Day they were unable to accept my call and disconnected. If I selected option (2) sympathy flowers ordered I was put on hold so I selected the option to place an order and got a representative named Edward with in five minutes. I immediately asked to speak to a manager and was transferred to Amanda who said she was unable to assist me and needed to transfer me to a customer service manager, she was only sales. I was transferred to a manager named Diana who said that the florist was closed and had to wait until Monday when the florist had the opportunity to respond. She said that someone would be calling me Monday to provide the proof of delivery requested by mid afternoon.

On May 11th I waited until 12:00 noon and once again called, this time I received Cheryl who stated that the managers on shift Suzanne, Gretchen and Jennifer were all unavailable in a meeting. Cheryl looked at my account and said that the delivery had been cancelled by the florist and the delivery confirmation previously sent was sent in error. Cheryl said that a representative named James attempted to contact me Sunday May 10th at 2102 and she could either attempt another florist or provide me a gift certificate. I said first 2102 is 9:02 pm that is ridiculous to attempt contact at 9:00 at night and never again, secondly I have voicemail on all numbers provided and caller id there were no missed calls and no messages. She said she believed they did attempt to contact me and I was unavailable, I requested a manager call me as soon as possible; this was completely unacceptable and fraudulent. It is now 3:20pm pst and have received no contact from any 1800flowers representative via email or phone.

I placed a flower order on 5/5/09, with 1800Flowers for my daughter's boyfriend to be delivered to her home on 5/9/09. This is for Mother's Day but as of today, Monday, May 11, 2009, @ 4:17 they still have not been delivered. On the delivery date (Saturday morning) I spent hours upon-hours calling customer service and waiting for somebody to pick up the phone to make sure the order was scheduled for delivery and was assured that they would be. I was also told that deliver time was from 9:00 a.m. to 8:00 p.m. Needless to sayno flowers were delivered.

I called back again Sunday (Mothers Day) and this time was told that somehow the order was never placed and that they would deliver an upgraded order to the recipient on Monday morning to her job. The lady apologized and took the new delivery address information and once again assured us that the flowers would be delivered. Guess what, it's now 4:30 and she still have no flowers.

Once again I called customer service and waited for 20 minutes or more before this time I was told that they have until 5:00 p.m. to deliver the order. I explained to them that my daughter's office would be closing at 4:00 p.m.; I was placed on hold for about 15 minutes & told that the drive was in route to make the delivery before 4:00 p.m. The essence of Mother's day has been totally ruined. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN.

Sorry doesn't cut it in my books! My mother had to even rearrange the flowers to make them look nice! To me it seems like false advertising, especially if I'm paying $55 for the arrangement and delivery and not getting what I paid for. The flowers my mom got are not what I ordered. I have dealt with this company for years and have never had a problem. Nevertheless, I will never use their services again. I have tried calling-but of course you can't get anywhere with that because they never pick up the phone.

I placed two Mother's Day orders to be delivered on Friday 5/8. My mother received hers on schedule, but they neglected to include my personalized card to let her know who it was from. My wife was supposed to receive her order at work on Friday, no later than 6pm. I received calls on Friday and Saturday saying they would be delivered to our home instead over the weekend because they could not make it to her job on time. It is now Monday, and she never received her order. I will never order from this company again.

Count me as another dissatisfied customer of 1800flowers.com. Ordered flowers almost a week before Mothers day, WAS promised delivery by Friday, flowers still were NOT delivered by Sunday evening. Cuctomer service is a joke!

I placed an order on Tuesday, May 5th for Mothers day flowers which were to be delivered BY Friday, May 8th. Flowers arrived Monday moring, May 11th! People need to know abouth the ineptness of this company! Cost me $65 and embarresment

I ordered flowers for Mother's Day 5/6 to arrive on 5/8, sent by me in the Boston area to my mother in the Des Moines, Iowa area. My mother did not receive them at all. The phone system directs you to the website because they are receiving too many calls and cannot handle them. This happened last night 5/10/09 and this morning 5/11/09. I checked status by web site, which shows UPS picking up but not delivering yet. I called the supposed customer service number and after a while, the phone disconnects (this happened twice last night and once this morning). I want my money back.

The price is not so much the issue, as is the fact that my mother was hospitalized Friday, unbeknownst to me, and the flowers could have been picked up by a friend and brought to her in the hospital. She is elderly and sick.

Ordered flowers for mothers day May 8th, had a comfirmation that they would be delievered that same day. Of course, no flowers, no phone call and a ruined mothers day. I have been trying to call for hours, cannot get an answer from anyone. Looks like I am out 50 dollars and my mother thinks my family forgot her!

On friday may 8th, I went online and ordered flowers thu 1-800-flowers. I was promised a delevery before 7pm that night. I called 1-800-flowers about 9am to ask if they can deliever before 5pm because she would be out of work. They told me yes. Came 5pm and no flowers, I called again and changed the address to her home. The flowers still did not get there on Friday. I called at 7:30p and spoke with a manager, she explained how busy and ect. Jennifer was her name and assured me that she would call 1st thing in the am and have them delevered. I had voiced my concern about haveing them not be deleverd again. Jennifer told me if they couldn't be delivered she would contact any surrounding florist and have them shipped with no extra charge. I trusted her and was hopefull.

On starurday May 9th I got a call at 8am asking if i still wanted these flowers delivered. I said yes, we have descused this last night. Well needless to say no flowers came at all. That night i was furious. I called another manager James. He was extremely rude to me and making it seem my fault. I cancelled the order and asked him to email Jennifer and wanted to speak with her when she came back to work. James said he would do that.

On sunday the flowers came, but i have already cancelled the order and went to the store Sunday am and bought flowers to give my mother for her birthday. Needless to say the flowers they sent looks [bad] and couldn't believe how much they cost for what i got. I am very disafied with this company. I have never had this bad of service with anyone before, and let me say every time i had to call i sat on the phone 45 min or more. I have learned a very good lesson.

We place an order for Mother's Day. Even from the email, they said they confirmed the order, but they never deliver the flower to our mom. We live in the State and can go back to Canada to visit her during this holiday. It defeats the whole purpose of sending flowers to her on that day. Even they said "Satisfaction Guaranteed" but they don't do what they said. We're very disappointed with this business.

I placed an order for 3 flowers arrangements to be delivered the same day which was on friday 5-8-09. This company before they even take your order they ask for your credit card information. My orders were to go to Florida, New Jersey and the Bronx. The flowers for Florida were delivered the same day. The flowers for New Jersey were delivered the next day saturday, and the flowers for the bronx, well it is monday 5/11/09 and the flowers still have not been delivered. These flowers arrangments were suppose to be mothers day gifts go figure. I will never never deal or recommend 1-800 flowers to anyone. This company is very quick to take your money but is not quick to deliver. They are very rude, slow,incompitent and unprofessional.

The flowers for New Jersey were delivered the next day saturday, and the flowers for the bronx, well it is monday 5/11/09 and the flowers still have not been delivered. These flowers arrangments were suppose to be mothers day gifts go figure. I will never never deal or recommend 1-800 flowers to anyone. This company is very quick to take your money but is not quick to deliver. They are very rude, slow, incompitent and unprofessional.

This resulted in my mother in law not recieving her mothers day gift from her grandchildren. That was very embarissing considering all of the other children had a gift for her and not my children.

I ordered a flowers on 5/6/09 to be delivered 5/7/09. This is for Mother's Day but it was never been delivered, i spent hours of hours calling customer service and waiting for somebody to pick up the phone. Finally i spoke with them and requested to speak to the supervisor because i want my money back and told them to deliver the flowers free of charge. They ruined the essence of Mother's day. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN....

Placed an order for flowers and chocolate to be delivered to my mother on 5/9/2009. The flowers were never delivered. I called customer service and he stated that he didn't know what happened and can't get in contact with the vendor. Thanks alot 1800flowers. I'll never order from them again!

1-800-FLOWERS is a false advertiser in that thy took my order, confirmed by order, took my money and 6 days later failed to deliver my order in time for Mother's Day. I placed a order with 1-800-FLOWERS one week in advance of Mother's Day. The order was placed on their web site and the recipient's address was confirmed with a delivery date of Friday 5/7/09 (2 days prior to Mother's Day. My mother resides in a small town in the state of Washington and due to the limitation of florists I felt assured that the flowers would be delivered due to 1-800-FLOWERS confirmation of her address. They immediately charged my credit card.

4 days later they called to advise that the delivery could not be made as they didn't have a florist in the area. I requested to speak to the reps supervisor and he put me thru to a senior rep. After much discussion regarding the situation, the agent called a florist 65 miles from the recipients location and confirmed that the delivery could be done at an added expense which he agreed the company would pay. As of Friday evening I was under the impression that 1-800-FLOWERS would be delivering the Mother's Day flower arrangement on Saturday. At 8:30 am on Mother's Day, the local florist called to advise that he never received the confirmation from 1-800-fLOWERS to make the delivery. He wanted to advise me that the Mother's Day arrangement would not be delivered due to 1-800-FLOWERS failure to follow thru with the order. I called 1-800-FLOWERS who called the local florist and then advised me that there was a miscommunication. As a result of the miscommunication the flowers would not be able to be delivered until late Sunday Mother's Day night.

I canceled the order as the point was to have the flower arrangement delivered prior to Mother's Day for my mother to enjoy. I am hightly dissappointed in 1-800-FLOWERS and their failure to delilver a confirmed purchase. They ruined my Mother's Day! I want to make sure that nobody goes thru the same disappointment that I have had to go thru. There is only 1 Mohter's Day each year so please don't let 1-800-FLOWERS ruin it for you too!!!!!!!!!!!!!!

I placed an order for Mothers' Day flowers on Friday, May 8th - the flowers have never arrived and today is Sunday (Mothers' Day) May 10th!

I've been placed on hold today for 30 minutes, having not reached a CSR.

I've gotten no responses from my emails except it was being sent to "Corporate".

I used this company for years, but the last 2 times have been the same experience - delivery was not completed on time - however, this is the worst, since I can't get any assistance from the company.

I hope this helps anyone considering ordering from this company.

My story mirrors all of the other stories I read on this website. 100% guarntee promises for 100% [bad] service. You are better stealing flowers out of your neighbors yard and throwing them in the face of your intended recipient. My first and last online purchase ever! Obviously this is how they conduct buisness on a norm. After two days and hours of calling, my mother's day surprise ruined, I paid $60.00 to be treated rude and lied too! My compensation a $10.00 certificate toward my next purchase. Yeah right I most seriously doubt I will ever use that! DO NOT USE THIS SERVICE!

Product substandard. Delivery incorrect. Hours of my life on hold.

I called today (May 9) only to find out my flowers ARE NOT being delivered and a 100% credit was given. No one called to inform me and my cell is listed. As I am typing this, i have still YET to recvd notification of my flowers. I expressed my dissatisfaction and poor customer service to the rep and told them i would never order flowers from them again.

Their lact of customer service and professionlism caused me a great deal of stress as tomorrow is MOTHERS DAY. Plus I had my boyfriends mom stay home yesterday to get the flowers that NEVER showed. Im so embarrassed!

on 5/7/09 I placed an order to be delivered on 5/8/09 by 7:00pm. At 7:30 I called the call center to find out why I still had not recieved the flowers. I was speaking with a female name Abbey who was very disrespectful, rude, and had no type of empathy to the fact that the flowers needed to be delivered today because my wife has a business trip and would not be available for the rest of the week. There was laughter in the backround and unattentiveness on her behalf.

She was no help to me and gave me no answer as to the staus of the delivery. Her employee number is 66004 and her name is Abbey no last name given.

Waited 2 days for delivery of flowers. Never showed. Promised various refunds from customer representative 1st night if no delivery. Customer service representative 2nd night reneged on some of those refund promises. Told me that night 45 minutes after last hour to be delivered that order was cancelled.

Ordered a pictured product with a teddy bar and candy online to be delivered the same day. Charged tomy credit card almost $70. Product delivered was less quality product and was not the product I ordered. Less value with no bear or candy.

ATTENTION MILITARY FAMILIES! We do not recommend using 1800Flowers.com while deployed. They are double charging for the same arrangement on the same day and on top of it they are billing more than 40% higher than what the email invoice says!!! This is 100% fruad. Also, military wives, they will not let you correct this billing problem if your name is not on the invoice with out receiving the a power of attorney for which they have refused to even give me the fax number of where I should send it to them.

While I caught the fine-print and obviously did not cash the check, I fear some folks may not catch this. This is a startling breach of customer privacy (via charging a credit card saved on their website), as well as fooling people into registering for this third party service, where they probably split the profits with 1800flowers. I will never use this service again given the nature of such shady dealings, and would STRONGLY consider anyone else to avoid this company as they deal with third party solicitors.

On April 8th I placed an order on line for next day delivery. The flowers that were delivered looked absolutely nothing like the picture of the flowers online. Before receiving the flowers, I contacted customer service to inquire on the time of delivery. The customer service rep, who was extremely amicable and very helpful, advised me that delivery time would be between normal business hours since they were being delivered to a business, which to me i thought 9a-5p. so between the delivery time being after normal business hours and the flowers not looking like the picture on the website, i was extremely disappointed.

I then, emailed customer service, as i am again, and L. Leal, who was also great, offered to redeliver the flowers with a note of apology which i thought was a great idea. However, it was great, until no flowers were redelivered. I was extremely embarrassed and disappointed! I was even more disappointed when i contacted customer service again, A gentleman by the name of O.Bonilla responded, apologizing without an explanation and offering a $12 refund. I couldnt help but laugh at such a ridiculous compensation for a second time unsatisfied customer! and then in the email he wrote that i was unsatisfied with the purchase, when i never even received it!

Again, i can not express how embarrassed, disappointed as well as shocked I am. This is an unforgettable experience and I will be sure to let everyone I know as well as work with about my experience with 1800 flowers.

i ordered a specific arrangement of flowers that included white daisies [my aunt's favorite] to be sent. in the photo of the arrangement online, the majority of the flowers were white daisies. the vase should have included lemons in it. the arrangement that arrived was totally yellow flowers, plain vase, and completely unlike what was ordered. i spoke to matthew in customer service who promised to send out the proper flowers and email me that it had been done. of course, that never happened. when i later called, the recording of 1800 flowers customer service said they were too busy to take any calls.

i found the number of their corporate office and spoke with gilda who was rude, but did transfer me the sharon of the priority team. she kept trying to saywell, the flowers can vary, the vase can vary and make excuses, to which i asked then why do you show pictures? why not just say we will send whatever we want, just pay for it? she did not answer the question, but they are supposed to re-send the flowers that i actually ordered. she does not know if they will send the right flowers or the wrong ones again. she also said that no one she could speak with at the florist spoke english so she could not verify what was sent out.

very embarrassing to have sent something that i promised my mother i would send, and have the order be entirely wrong. we could have saved $50, and had my mom pick up a bunch of daisies at the grocery store. i have spent hours trying to get this resolved and feel like i am wasting my time.

I ordered flowers to be delievered april 11..I was told they were delievered at 7:30 that night... They never were...never got a signature..I don't know where they went or if the driver took them...I complained sat night and 1-800 supervisor promised me he wired the Bayridge Brooklyn office and they would be delivered on Sunday....The called called the receipient as he couldn't find the address. He received the directions and never showed up....Flowers still have not been delievered... The Brooklyn office hangs up on you......This is a total disgrace.....

This is the second incident with this company, the first occurred last summer when a company affiliated florist couldn't find the address (a simple street address in Maplewood, NJ) never delivered the flowers, and then called the recipient the next day and insisted they drive to his shop in a very dangerous location to pick up the (by then) half dead flowers. This incident involves an order I placed at the beginning of the week for delivery on Friday, April 10th. I recieved an email saying they had gone out Thursday night, but they were never delivered until 7:37 PM that Friday. The flower arrangement had been sitting in a truck for over 24 hours.

They also lied and claimed they had been delivered by the guaranteed time of 7 PM that evening, when the tracking number clearly states they arrived almost an hour later. Their customer service reps were rude and argumentative, barely spoke English, and this Markey female sent me a dishonest, rude email claiming she would do nothing to compensate for their appalling service.

I was embarrassed by having a wilted arrangement show up at a late hour for elderly people, and I am out over $60 as a result. I will NEVER use this horrible company's services again. They've not only embarrassed me twice, they endangered my young daughter's life by having her drive to this place to pick up flowers, and they disturbed my elderly parents with an inexcusably late delivery. You'd think in these economic times they'd be bending over backwards to keep customers, not go out of their way to drive them away. Never again. I will never use these awful people again.

Company called the recipient of flowers 2 weeks before flowers were to be delivered. Ruined birthday surprise. Failed to offer anything for the mistake. Customer service was very very rude!!!

I am in Iraq and order flowers for my wife Just because I love and miss her being so far away for long periods of time. I also used them for valentines day and on 3/27/09 received a charge for $38.99. so now I have 2 charges for a total of $88.99. I did get the flowers on both occasions on time but at no time did I authorize anything for Live Well.

On 4/7/2009 I ordered a Birthday Flower Cake for a friend. It was to be delivered to her office as she works. On the scheduled delivery date of 4/9/2009 at 1pm I spoke with the recptionist, no flowers had been delivered. I called 1-800 Flowers at approx 2pm. Customer Service called florist, florist said they were on truck and would be delivered in a few minutes. At appro 4pm I called the receptionist, still no flowers.

Call 1-800 flowers Customer Service. On hold while they speak to florist. Florist says that they were delivered but have no cinfirmation (umm, cause YOU DIDN'T DELIVER!!!). So I question about a refund as this is unacceptable, and was told I have to wait until after 7. So I get off the phone with 1-800-Flowers Customer service and call the receptionist to be transferred to my friend, time is now 4:15, so I can wish her a Happy Birthday! Well, the recptionist told me that the florist just called and said that they'd deliver the flowers in 30 minutes but could not speak to my friend as she had left for the day. UNACCEPTABLE. THE FLORIST LIED TO 1-800 FLOWERS CUSTOMER SERVICE. I asked the receptionist to politely refuse the flowers.

So on 4/10/2009 I call to request my refund. I was told by a patricia that I could not receive one as the florist delivered by 5 which is their guarantee for a business address. I explained everything to her that I just wrote above and she told me that they'd credit me 20% of my order. I told her that that is not unacceptable, I am not 100% satified as in part of their logo. She informs me that I didn't tell them a specific time. 1) The website does not ask you to specify a specific time (trust me, I looked). 2) if you look in their own FAQ, you'll see that they don't allow you to specify delivery times.

I'm very, very disappointed and upset.

The flowers cost me $50 and wasted time on the phone.

I ordered flower on 4-8-09 to be delivered on 4-09-09 for my mother's birthday (78 yrs). Late last night she told me that the flowers were not delivered. I was told by customer service that they make deliveries until 7:00 pm.

Today I called 1800flowers customer service and they put me on hold for 10 minutes because they needed to contact the flower shop which they claimed they were not answering the phone. I asked to speak to a supervisor ...so of course they put me on hold for another 10 minutes just to confirm that the flowers were not delivered and that the flower shop assigned to the order failed to communicate if they had any problem with the deliver. Of course they put the blame on the flower shop!!!! the flower shop was not available to give their side of the story!!!

Now, I was told that I have to wait 5 bus days to see a credit in my bank account!!!!!!!

I consider 1800flowers a reputable well known company for years. I consider this the WORST representation of customer service. The supervisor that took my call showed no good customer service skills.
From what I see in this web site consummer affairs 1800flowers is having lots of complaints about their poor quality of customer service.

I'll never do business with this company again.

My 78 yr old mother was emotionally hurt on her birthday and I'm very upset because her birthday was spoiled by the irresponsible action of 1 800 FLOWERS.COM

I was trying to track a delivery of flowers, I was asked to hold and I did for about 12-15 min at which time someone came on the line and inquired Mam and then placed me back on hold. I hung up and called back at which time it sounded as if I got the same person an Estella. I deal with calls everyday working in a procurement center so voices are at times recognizeable. I was once again told I would be placed on hold for about 10 minutes and I told them that was unacceptable and would like to speak with a supervisor at which time I was placed on hold.

I cannot believe that this is acceptable practise from I would have thought from recogniseable company as this. I can see from the emails that it is. I am not one who believe in using the internet to do business but my children do I don't think this incident will change my mind. This transaction was done using hard earned money not a promotion or coupon and the least the company can do is have place a means of handling inquiries that is professional.

Things happen and when there is not even a common means of taking information to do a simple tracking technique then I would advise this particular company not advertise but thy certainly don't need the common consumer. This is a very bad representation of customer service.

I bought flowers and they signed me up for a service called live well. I guess there was a box on the bottom of the form that i didnt uncheck and that signed me up for a 34.99 charge ....

I'm a college student. Saved up to send flowers to my Grandma for her 79th birthday as I would not be able to call as I was up at a whale station. So I sent flowers. My mom found out Grandma did not get her flowers called, and called. Finally, they got to her but after the fact. That just is no good. It was my Grandma's 79th birthday and this is just not right. They said they would send an adjustment to my credit card but never did, instead they sent me $13 in a gift card that had to be used before I even got back from the station.

$13 was not acceptable even as a reimbursement. I'm busy at school so I'm not good tracking things until it affects me like now. I'm hungry go to get food and NO my account is overdrawn. There are 2 charges from TLG LIVWELL 3/14 $11.99 says Feb, and again 3/24 $11.99 says Mar. I saw this in January, didn't know what it was and then just forgot about it. I didn't even come home the whale station until November so I wouldn't know this was happening. I was billed $63.98 for Grandma's flower, then I was billed $11.99 for Aug, Sept, Oct, Nov. Dec, Jan. No wonder. I have emailed and called, put off, will call back, no answer. The same as the others I saw that wrote complaints too.

$63.98 Flowers not Delivered as Promised $95.92 for being charged $11.99 monthly. That's alot of cheeseburgers for a college student. I have sent emails called, and called but they won't stop this. Please see what you can do. About the attorney thing you can email me but I'm in class so calling is out.

I ordered flowers on 02/12/2009. Was billed the same datea nd printed a copy of the order and the recipt and at no time did I authorize either company to join TLG Live Well and was billed 38.99 on 03/27/2009 and since get the runaround from both companies about the whole thing. This should be ilegal. Some people just cant afford this scam and both companies should be punhised, with this economy people have checks boucing becuase of stuff like this.

SINCE THE BILLING OF 38.99 WAS ALSO CHARGED 35.00 FROM MY BANK FOR NSF AND SPENT 32 HOURS ON THE PHONE BEING JUST RANAROUND

We called 1800 flowers.com 2 days ago for flowers for my stepmothers birthday in las vegas. We are ordering them from washington. We called march 29 and asked if they liked there her suprise. My stepmother did not recieve them so at 330pm we called 1800 flowers. I asked them why they didn't deliver. The lady on the phone said the phone no. They used to call us back was out of service on the phone I just called them on. I asked them who called? They didnt know who called. Then I asked who delivered them?

They said they were not at liberty to tell me They ALSo said that they could not. Until tomorrow. I asked for a supervisor. I am very upset as well as my dad at me and I'm still waiting for the the call. Can you help me please? Troy and Kathy Morgana

My husband ordered flowers for Valentines' day from 1800flowers and I now see a charge of 38.99 on my bank statement and after some inquiries I find out the 38.99 charge was not authorized by us and traces back to the flower order and I see other complaints also

I ordered flowers for my wife for valentine's day. Everything went well as far as delivering the flowers to her job place. The amount I paid for is what I expect to come out of my bank account. then 2 months later (03/27/09) there was a pending charge on my account for $38.99 (TLG Livewell). I ask my bank what it was and if they have a phone number I could call. They gave me the number, but they are close on the weekend.

I called 1800flowers to complain and they transfer me to some legal dept. I spoke to a gentleman about it and told him about the $38.99 that their company had charged me & he says that he is sorry and will try to give me the refund by calling the number. He is also telling me that I must've done something else besides ordering flowers like becoming a member and I said no. I told him all I did is order the flowers fill out my information that is it and he said that I must've joined TLG Livewell to be a member. They keep asking you all these questions like they are trying to see if you are lying to them. Whatever happens to Customers are always right?

After my bank or TLG Livewell deduct the money from my bank, I went on negative and was charged of $32.00 for insufficient funds.

Purchased flowers for my wife's birthday through 1800Flowers, and it was delivered. What I didn't know was that they would go into my bank account and take out some membership (38.99) that I didn't know about. This is definitely bank fraud.

Called and complained and the woman said that it would take 7-14 days until the money is back in.

Issue Redux -

One day AFTER I had cancelled the order with 1-800-Flowers.com, I verified with my bank that the charge for the flowers ordered had been reversed. AND...I received word that flowers (though NOT the arrangement that I had ordered) had been delivered and were received. Kudo's to the supervisor that I spoke with for making the effort to deal with a VERY disgruntled client. I chose to place this, in order to state that there ARE SOME people that do care about customer service.