Zurich Vehicle Service Contract Reviews

My wife had hit a 2x4 on 287. Ever since then, I have always gotten extra protection. When I went to the dealer, they said they have Zurich insurance. I went with them, and I like that I never have to call them. I go to the dealer, and I tell them I have the insurance, and they take care of everything. A couple of weeks ago, I had gone in there for an oil change, and I told them that one of my tires doesn't leak a lot, but I said, "Can you check it out? Make sure there are no nails in it, or it's just the rim itself.” Sometimes, during the winter, it leaks around the rim. So, they came out to me, and they told me that they had found a nail in the tire. It was on the sidewall, so there was no way they could just fix it. It had to be replaced, so they replaced it. Having Zurich is well worth it.

Zurich was add-on when I bought the car. The dealer offered me if I wanted to take in, and I thought it was a good deal for five years and signed up. When I needed tire replacement, I went to the tire shop. The process was quite easy ‘cause I didn't have to do anything. I just provided the tire shop with the Zurich warranty information. They made the claim, and Zurich paid them almost $300. They covered almost everything. I just had to pay $5. The extended tire and warranty service is worth it. I'm already in year two and I got three more years peace of mind. I’m very happy. It has been an excellent experience with Zurich.

I had a slow leak on the driver's side front tire. It was in a sidewall, which was unrepairable. Zurich put the claim in. It went through to get a replacement tire. Jeep takes care of inspecting the tire, seeing if they can repair it. If not, they advise me that the tire is unrepairable, and they would make a claim. Usually, in an hour or two, they get a response back. And within 45 minutes, I would be out to go with a new tire on my vehicle. Jeep wouldn't install the tire or anything like that until Zurich processed the claim and agreed to pay. Jeep wouldn't take the initiative and install and get the claim filed. They would have to wait for the claim to be approved. Driving in the five boroughs every day, I don't have to worry about getting stuck somewhere or if my tire is blown out or my rim is dented. I’d go to any Jeep. My contract is on file. They do all the paperwork, calls and emails.

The dealer was a little bit persuasive, which made me decide to purchase the service contract from Zurich. It seemed like a good idea since the parts on the car are expensive. Plus, I was told that I can cancel anytime, so it was a no-risk type. If I didn't like the service contract or didn't think it was necessary, after a few months, I had planned to cancel. So, I got it. The contract that I have is mainly for tires and wheels, and I've had to replace three wheels, and it might have been four tires by now. The dealer takes care of the claim for me. I would just drop off my car and hope it gets approved, and then pick it up afterwards. The only concerning part was the price, but the contract lasts for quite a few years. My contract also comes with some type of stain removal on the interior. Someone dropped pasta sauce in the vehicle and I couldn't get it all out. So I might try to see if I can get some help with that in the future.

I signed up with Zurich so my Kia is covered if something goes wrong with it, and Zurich has been great. It's well worth the money. The policy covers anything and the only thing that we did not get covered was the windshield. When you have a claim, you just take your car to the dealership, tell them that you got the coverage with Zurich, and they do the work. It's straightforward. There's no “Maybe,” or “Let me find out.” The car gets fixed. We hit a pothole and it destroyed the tire. It happened on a Saturday, so I had to wait till Monday, and the car was taken care of that day. I got brand-new tire and I only had 20 some odd miles on the car. I'm very satisfied. Having Zurich is super convenient.

Terrible company. They will try anything to try and get out of their auto warranties. They were very deceptive in their advertising with me. If you are buying a new car (or even a used one) and the dealership tries to sell you anything Zurich warranty related "head for the hills", they just want free money. As an influencer I will make sure as many people know about your deceitful practices as I can, and I will warn anyone that brings your company's name up to me when the opportunity arises. Zurich - Don't bother responding to this review because anyone with half a brain knows you are only replying for the illusion of helping customers with complainants when you have no intention of helping or honoring your contracts just as others have said.

They don't answer phones to get customer's cars back on the road. 2 days in a row trying to get a hold of an adjuster! Just a heads up. Be ready to sit and wait and don't drink anything if you need to call in to this place they take days. You will literally be on hold for hours. Don't risk making yourself sick. Also bring snacks cause you won't be getting breaks.

This is the 1st time I tried to use it, the service manager was on hold for 45 min waiting for an answer on my service. He finally let me go and said when they answer him he will call me back and fix my car, I am 35 min away from the dealership, needless to say I'm not impressed with the company.

They always have an excuse not even though they take your money monthly. I will never recommend the service. This is my third time I've been denied. Even though I have warranty I pay for my repair whatever happened to my car.

They covered one claim and now are denying a claim on a technicality. Faulty seal let some water into the cab. Seal replaced and now they won’t pay for it. I am stuck with a 600 dollar bill they won’t cover. Still on hold for a 1/2 an hour. Still waiting.