Microsoft Reviews

# Chat session: Microsoft Surface Support Portal / Billing Arrears Check. # Chat URL: (see Claude.ai conversation history) DRAFT REVIEW — Trustpilot (support.microsoft.com) ===== Star rating suggestion: 1 star. In August 2025, Microsoft's own Surface Commercial Support advocate (Heinz **) diagnosed a firmware/secure-boot failure on my Surface Pro 10 and approved a free warranty repair under case #**. Before it could be completed, he apparently left the company, and the case simply went dead — no transfer, no notification, nothing. Nearly a year later, I tried to pick the case back up. The phone support line (1-800-270-0615, listed as an official number on Microsoft's own site) just loops back to a website.

I am so unsatisfied with the customer service I received from Microsoft. I have been trying to make a purchase for Word and Excel for 4 days now. They keep saying there is something wrong and they cannot process my purchase. Then that person would get someone else, and I go through the same process. Today I tried for the fourth time and spoke to Ken, then he said he was getting a supervisor name Abby. After Abby apologizing for the inconvenience several times. She told me to wait about two minutes. She left me waiting, never got back to me. I cannot believe how rude that was. I don't know how hard it is to process a purchase. This is the worse company I have dealt with. I am disgusted with them. Awful!!!!!!

Thank you for the excellent help. Instructions worked perfectly, and I have recovered Microsoft Office Professional 2019.

I've been trying to activate my Microsoft Office on my new laptop for FIVE DAYS ... I've spent HOURS on this, on my own before calling them ... I've called SIX times ... Their automated system hung up on me SIX times ...

Xbox Series X directly from the Microsoft Store. It installed an update out of the box and now powers off within 15 seconds every time we turn it on. Completely dead on arrival. Here's the kicker — the return option has been removed from my order page, and Microsoft Sales Support has hung up on us twice when we called for help. No response on any platform, no way to file a claim on the Xbox or Microsoft support sites. I'm well within the advertised 60-day return window for a defective product. This is unacceptable for a company of Microsoft's size selling premium hardware. @xbox @microsoft — do better. #Xbox #XboxSeriesX #Microsoft #CustomerService #DOA #ConsumerRights

Shouldn't have to reset my password like 50 times just to sign in. Should be able to just enter my password to sign in but they want to make one million factor authentications. Have to scan a qr code, text my phone number, do so many captcha, send a link through my email just to god damn sign in, what a waste of my time. I would rate this a 0/5 stars if I could.

Business owner - 4 days of being unable to get to a HUMAN at this awful company. Admin not loading properly, Authenticator not working. Can`t log in. Microsoft not calling. Just WTF.

I am being charged and cannot get logged on because my email and phone number has changed. You cannot talk to anyone in person, look at the reviews!

Recently my account was locked with no reason given. All of my important information is in my Outlook email which I now no longer have access to. This past November I was hacked and had multiple accounts affected but all were resolved by around December, with all passwords updated. Fast forward to May 2026, my email is locked, I keep submitting requests to have it restored and I keep denied due to "Violation of MSA" but no clear reason given. This appears to be a common issue with many people losing access completely. There are entire Reddit Threads regarding this. Microsoft doesn't have direct customer service access if you can't sign in so essentially you are just screwed. Hopefully I can get all my stuff switched over to a new email since this was my only email for over 20 years. I'm furious.

Can someone please tell me who designed Microsoft. This application is systems feel like they were made by a 5 year old your ai copilot is less helpful than a potato. Word autocorrect/ spelling is worse than a 7 year old. And literally nothing about this application is innovated and is more like stuck in the 1900s. Please revamp your whole system before I lose my mind and sanity.