Massage Envy Reviews

This review is for my masseur, Aaron, who works in the Westminster, CO clinic. I had been looking for someone who would be able to pinpoint areas of cause for specific pain I experience. We have worked to develop an approach for each massage and I could not be more pleased with the results. Aaron listens well, makes intelligent suggestions, has a tender touch offset by my request for deep pain relief. I am grateful to Aaron for the progress I feel in by level of pain.

Massage Envy are thieves. You join the membership, if you get sick and you can’t make it they still charge you the $80. If you want to stop them from charging you the $80 you have to sign a piece of paper and they charge you over $20 a month but you can still use your PAID FOR VISITS BUT IF YOU CANCEL YOUR MEMBERSHIP THEY STEAL ALL YOUR VISITS. They don’t let you use the visits that you’ve already paid for. That is their policy because they’re thieves. I think that’s what you call greed.

I had a very disappointing experience with Massage Envy. I completed a 6-month membership term and made all six required payments. At the end of my contract, I still had two unused massage sessions that I had already paid for. When I tried to use them, I was told I could not redeem those sessions unless I renewed my membership and continued paying monthly. That makes absolutely no sense to me. If I already paid for those services, why should I lose them simply because I chose not to renew? This policy feels extremely unfair and misleading. Customers should not lose prepaid services just because they decide to cancel or not continue a membership. I would strongly recommend that anyone considering signing up fully understand how unused sessions are handled before committing.

I am extremely disappointed with my experience at Massage Envy - Country Walk and would strongly caution others before signing up for their membership. I paid for a monthly membership and, while I was still an active member, I paid an additional fee to transfer one of my unused massage credits to my mother. Before completing the transfer, I specifically asked the employee whether the gifted service would expire. I explained that my mother is very busy and does not always take time for herself, so I wanted to make sure the transfer would not go to waste if she could not schedule right away. I was clearly told that once transferred, it would not expire and that all my mother would need to do was provide her name and phone number when scheduling.

Terrible experience at their Tanglewood location in Houston. Personnel are no shows and cancel appointments… Aggressive manager will not cancel membership… Require a lot of documentation to get ride of them, I have been to the location three times to cancel… Unhappy people work here. They will not survive with what they offer… BEWARE.

The massage is great as long as you have a good masseuse. (Mike is great.) I have had others short my time and talk too much. BUT, my gripe is the MEMBERSHIP!! DO NOT JOIN. I have been trying for over 2 weeks to cancel my membership. I called in and tried to cancel, they said I had to cancel with a manager. A manager never called me back. I had an appointment on 4/19 for a massage, but they called me and it was cancelled because my masseuse was not going to be in that day. When they called to tell me that I had to change my day, I again, asked to cancel and the girl on the phone on Friday, 4/17 (at 1:55PM) assured me that the form would be ready and filled out when I came in for my rescheduled appointment on 4/26.

I used to go to Massage Envy years ago and had a very pleasant experience. I felt connected to the massage therapist, who gave me in depth information (e.g. location/size/number of muscle knots) and helpful reminders/tips (e.g. how much water to drink after the massage, how important stretching is, how often I should return to reap the benefits, etc.). I felt a genuine concern from her, and she felt like a part of my recovery. Then, things changed recently. I received a gift card from my niece to use at Massage Envy. So, after checking into my appointment at Massage Envy, the receptionist was very nice and friendly but nearly led the entire engagement. It felt more like she was a salesperson. I thought it was a little awkward that she was asking me the more personal questions, e.g. specific areas of massage, instead of speaking directly with the massage therapist.

I have been going to Alicia at Hamilton Crossing, Alcoa, TN for 2 years. It's amazing what she has done to alleviate my neck and shoulder pain as well as my lower back pain. She listens and then goes to work finding those areas that affect my well being. Thank you Alicia

Massage Envy has a corporate policies that do not put the customer first as they should. I had a knee replaced back in December and to place my membership on hold, When I called I was told I had to pay that month's fee anyway because I hadn't called in time even though I wasn't sure when I would be back. Their policy is that you can put your membership on hold for three months, then have to pay another month (even if not using), and you could then put your membership on hold for another three months.

I really like my massage therapist and have been a member for years. I had a message go straight to voicemail because of my service being poor and got the message late Sunday and called and left a message to confirm my Monday appointment. I called as soon as I got it, late Sunday and then cancel my appointment because I didn't confirm soon enough for them. Well, I never cancelled either. They call me on a Saturday to confirm, sometimes it can take a day to get back to them but that is not good enough. I go every four weeks and never miss and if for some reason I would miss, then I would call. Beware of this place and their rules, I am cancelling my membership after being a loyal customer for years. The woman that called wants to act like she could care less and was rude. They do not treat you like you matter for being a loyal customer.

Savage, MN - While I am a longtime member of Massage Envy (more than 15 years) and have never had any issues, I have cannot recommend the Massage Envy located in Savage, MN. I went there since my regular spa was closed due to a burst pipe and I regret it. I made an online appointment at 6pm on a Thursday for 11am on Friday.

Absolutely terrible experience at Venice, Florida location. The therapist was rough and did nothing to make me relaxed or comfortable. Staff was condescending and I left my session feeling very sore and in pain. When I clearly left not feeling well, I was told by management to just drink water.

Barbara was amazing from the Brockton office. I went in there with so much pain, she was able to get all my pain worked on, and although I left in pain from the massage because my back was so bad, I feel wonderful now. She worked so hard on getting all the kinks out. I became a member and can not wait to go back. She was kind and so easy to talk to, 10 out of 10.

I bought a gift card for my husband at the Summerville, SC facility. He didn't use it for a year so He suggested that I use it for a massage. It was an $80 gift card (first time visit) for my husband. I went in and the front desk young girls weren't very congenial. After the massage I gave her the card and she said, "Oh, our prices went up and you owe us $5.00".... WHAT???? I was livid in a polite way and she said, "Sorry, you have to pay the $5." Again, WHAT?? I asked why they couldn't honor the price that I paid, in good faith, and they both shrugged their shoulders with smirks on their faces. It's NOT the $5.00, it's the principle and the POINT of the matter. This is VERY bad business practice..... They should honor the price that I bought it for. If I could give this review "zero stars", I would. Additionally, it was a 50 minute massage and I gave the guy a $20 tip----he snubbed me and said "Oh, I guess this would be ok"!!!! I was NOT happy.

I was a Massage Envy Customer in Florida for over a decade and always had positive experiences. Last year, I purchased a one-year membership in Florida and transferred it to the Holly Springs location the following month. When renewal time came in November, I chose not to renew. I was clearly told that I had until February 17 to use my remaining credits.

I was just to the Fargo location and had an hour with Yasser. It was absolutely amazing. He’s kind of a cross between a masseuse, chiropractor and physical therapist. It was much, much more than a typical massage. I’ve had a shoulder issue for the last 3 years plus, I’ve been to doctors, chiropractors and other masseuses with no relief. I’ve had X-rays and a MRI. Seen a shoulder surgeon and no one could give me relief. After 1 hour with Yasser, my shoulder feels great. I’m sure I’ll have to go back again to get fully healed, but I can’t wait to see him again. I had also, previously slipped on the ice and strained my back. Yasser knew exactly what to do to give me relief. Would recommend!!

I made an appointment this afternoon at 1p with Hannah over The phone on Feb 1 2026 at your Doral location. Hannah assured me to arrive at 6p for a facial and 7p for my massage. I Drove all the way from South Miami to find out she never booked my appointments. This front desk person is so irresponsible, inconsiderate and completely disrespectful of my time. Complete incompetence employee working at this location.

FIVE STARS (for the therapist only). I’m extremely disappointed with my experience at the Massage Envy in Milford, CT — specifically with how the front desk and membership policies are handled. First and foremost, my therapist Joan is absolutely amazing. She is kind, professional, and truly talented at what she does. I will genuinely miss my sessions with her, and it’s unfortunate that situations like this hurt therapists who are doing everything right.

My mother took me to purchase a massage for me as a gift in December 2024. In May 2025, she called me and realized they had been charging her card every single month for 17 months. No one called or emailed or anything about the fact that we had never once used the membership, and she did not remember signing up for the membership at all. I called them and asked them to immediately stop billing her. So they said because I "canceled the membership" , they would not honor any of the accumulated monthly massages that she had paid for over 17 months. Disgusting.

I had my contract maintained in Marlboro, NJ. My impression after using the service for number of months and cancelling is that this is basically a crooked operation designed by one person with one and only goal to milk customers of their money. The massage therapists are the tool but the main goal is to overcharge and not allow any cancellation of contracts. They operate under legal loopholes that keeps management immune from law and allows "mistakenly" charge customers even after receiving formal cancellation requests. Stay away from them! They will ruin your life and your finances with $1000s of extra fees and hidden charges.

Had been to a location where I am from Tucson, AZ. Was pleased with the results so I thought since I live in Columbia,MD I would go. Front staff was nice. The masseuse was a different story. Was rude and didn’t even show me the way out. I also noticed when I left I had an itch to my left hand. Didn’t think anything of it. Itch became worse then came the rash on both my arms. Had to go to urgent care and was diagnosed with contact dermatitis. So along with the expense of the massage I now have the added cost of that along with prescriptions. I also had to purchase special body wash and lotion. Never again will I go

I have been a faithful member since the Vadnais Heights location opened 20+ years ago. I've stuck with them through a lot of changes, even during Covid, when they continued to take out the membership fee when no services were offered. My mom, who also had a membership, passed away. They transferred her 63 credits to my account. At the time, I had about 12 credits saved up. I just found out they wiped all my unused credits off my account and started charging me for massages which I thought were covered under my credits. No notice to me, no warning at the time of the appt that I would be charged for the massage. Apparently, unused credits expire. News to me. They told me their "computer system" automatically takes the credits first that had the cheapest monthly rate not the oldest credit on your account. That is just wrong.

I got a 100 gift card and attempted to use it for a massage. The front desk was brash and unfriendly, I was on hold for over 20 minutes when I asked for a manager. I called back and talked to the manager, Nancy, who was not accommodating. Nancy said I cannot book without giving my credit card. Even if I came as a walk-in with cash or gift card, I have to give them a credit card for a service. I asked, "What does one do with no credit card?" She said, "Use it to buy products, but not services offered to those who do not have a credit card." That is appalling, so WRONG on so many levels. Gift cards are not refundable either, buyer beware!!​

The massage practitioners are excellent. As listed in the "CONS" section they will not stop billing when you request a cancellation. The hassle you have to go through is NOT worth it. The only way I was able to stop the billing was to cancel my credit card. Please do NOT sign up with them.

I’ve been a member for 10+ years living in 3 different cities. Nothing but praise from me until 2021. Over the past 4 years, it has been an extremely stressful experience. I make appointments weeks in advance and therapists cancel the day of the appointment. No accommodation of any kind for my inconvenience, I just have to book another appointment weeks later and hope it isn’t cancelled. If I cancel at the last minute, then I am penalized. Yet time after time, my appointments are cancelled. Also, it’s difficult to transfer credits to other people. If you can get in, the service is usually amazing. I finally had enough and I joined another spa that offers massages.

Extremely dissatisfied! I canceled my almost 11 years membership, starting out $55. over time priced at now $125. for 60 mins and going up again which you are only getting 40 mins being checked in, taken to the room, they ask you bunch of bs question then leave the room so you can get undressed for another 5 mins. All around the services have gradually got worse. I have tried several locations. It seems the only one that is decent and exceptional except for the prices is an hour and a half which would set me back four hours that would be too much of an inconvenience.

A number of years ago I received a Massage Envy gift card for $300. I'm not a big massage person nor do I do facials or spa treatments, so I held onto the card for several years. Finally made an appointment at which time I learned the amount on the card was now $225.65 so although there was no information with the gift card or that I could find on the website, I guess value depletes whether or not you use it. So I do a 45 minute massage and at checkout was asked the amount I wanted to leave as a tip. I asked for it to be charged to my gift card and not my credit card. When I checked my next credit card statement it had been charged to my credit card, along with 2 other small charged. I called the location and they said they would fix it. It was never fixed.

I scheduled a massage last month. I was very much looking forward to the appointment, and an hour before it was scheduled to begin, I received a call stating that they needed to cancel. They offered to reschedule. While I understand that emergencies can occur, I am a bit disappointed, as this is a business, and I would have expected them to have alternative arrangements in place. If I would have definitely not giving any star.

I would like to recommend Conception, the therapy - I made an appointment with her today and I was very please with her service. She was very polite and professional. I came out of there feeling some much better. My body was totally relax. Thank you.

Massage Envy has canceled my appointment twice in a row (by text message). They informed me the day of my appointment that the service provider is not available, meanwhile I've had this appointment scheduled for a month. The same thing happened last month. I pay for a monthly membership, and find this extremely unacceptable. When asked to speak to a manager, they informed me that a manager cannot contact me until the next day. But they never called. It's now the third day, and nothing.

I’ve visited several Massage Envy locations, and my experiences have been fairly consistent. The monthly membership is convenient for those looking to maintain a regular wellness routine, and the variety of therapists allows you to find someone who truly suits your needs. However, appointments can sometimes be a bit hard to book during peak hours, so I recommend scheduling in advance.

Absolute rip off. No appts available. Poor quality services, should you ever be able to book them. Good luck with that. Anti-customer policies - they made it difficult to cancel or pause membership. Disgusting.

Avoid Massage Envy Memberships – Here's Why. My experience with Massage Envy has been nothing short of frustrating. I joined the membership program at their Kennesaw location, only to cancel it shortly after due to the terrible service at the Woodstock location. Because they are individually owned by different owners, policies and procedures vary and are inconsistent. They failed to provide updates, friendly reminders to encourage use of credits or support, which is unacceptable and disheartening.

I paid $125 for a 60 minute massage, which lasted barely 45 minutes. I was asked by the girl at the front desk if I prefer a firm massage, in which I answered yes. The massage therapist was nothing close to offering a firm massage. She is highly unqualified to be a massage therapist since what she offered was lackluster and criminally overpriced for her services. When I realized the massage was not 60 minutes, the girl at the front desk said the massage time starts when I walked into their office, which is the most shocking thing I have ever been told in regards to paying for a massage. The massage begins when you step foot into the massage therapist's room and they set the timer.

I am very dissatisfied with their services. Do not sign up for the membership. It’s totally not worth it! It’s a scam. They do not take ownership for anything. Once they get you to sign up for their membership it’s almost impossible to cancel it even if it’s their fault.

Massage Envy Lubbock is absolute garbage. Started a membership with them knowing I can't come in till 4pm. They said afternoon/evening appointments were harder to get so I should book ahead. I was pre-booking 2-3 months out at a time to make sure I got the appointment times I needed. I got a call at the end of September to reschedule my appointment. Call and come to find out they now have zero LMT's working after 4pm so I can't make any appointments. The location will not cancel my membership and are charging me $70 a month for something I can't use. The owners are completely unresponsive and corporate says they have no control over their franchise owners. Do not waste your money on this location. The owners are deceptive and greedy. I made the mistake of looking at the overall company website reviews and not this location. Had I looked at this location I would have never signed that contract.

I had an appointment for a 30 minute stretch and a 1 hour massage. I decided to ask what was the actual massage time because often it wasn’t the full 30 minutes or full hour. I was advised a 30 minute stretch is really 25 minutes with five minute consultation then an hour massage is really a 50 minute massage to give the person time to, get dressed. What I have experienced and I really love my massage therapist so I think this is just the way they train them for the hour massage. They usually take 5 to 7 minutes for the person to Undress and then another 7 to 10 minutes to get dressed again, so really the time for an hour massage is really 40 minutes, my next issue I want my son to get a massage and a stretch by the same therapist. I gave the receptionist my son’s name and cell number. I have enough credits so I can give him one of mine.

At my last visit, the staff told that subsequent visits I would pay at time of visit. Found out today they have continued to charge credit card. So buyer beware. Don't trust them. Beware with them. SOS.

I Had to wait outside for almost 10 minutes. The door was locked, no one to answer phone and i was told my appointment was canceled without any communications notifying me. I had to change my day around to be able to have this appointment. Super disappointed! Will not be returning.

I have been with ME for several years and visited offices in different locations without major problems (not considering difficulties finding an appointment!). Actually, my husband dropped the membership due to increased prices and difficulties scheduling an apt. 2 days before the appt, I received a call from a satellite location asking to provide a credit card number over the phone. I confirmed the appointment a day before and planned to provide the credit card right before the appointment. It seems the front desk person was ok with it. I do not feel comfortable suddenly sharing my card number over the phone! The day before the appointment I received a second call asking for the credit card number. Long story short, they cancelled all appointments after we hanged up within 5 sec.!