MTD Reviews

If you have a Craftsman tiller with a 170 engine you will have trouble... lots of trouble! Parts are 50% more expensive than Honda! The carburetor on this engine is notorious for plugging jets and emulsifier tubes. These engines are built very poorly and do not last long at all... mostly because people treat them like a Honda (which can take abuse). These engines must be fussed over constantly. AVOID THEM!

MTD’s idea of “two-day shipping” is either a flat-out lie or a stunning display of incompetence. I placed my order on January 21 after 3 PM and paid over $25 specifically for two-day shipping. That package did not arrive until January 26. That’s five days, not two—and no amount of corporate wordplay changes basic math. Let’s be clear: charging customers premium rates for expedited shipping and then delivering on a standard (or worse) timeline is deceptive. If MTD knows they can’t meet the delivery window, taking the money anyway is unethical. This wasn’t a minor delay—it missed the promise by more than double the advertised time.

Purchased a snowblower. Led light stopped working. Been trying to get ahold of customer service in Canada. Have not heard back from them in over 2 weeks. Very poor customer service. Would not recommend them based on customer service.

I ordered a Troy-Bilt product a month ago. I was supposed to receive the product in 3 days. I tracked UPS and the package was lost. It was eventually found but damaged. UPS reported the damage to MTD. I was told by UPS that the company told them to deliver it to me anyway. I refused to take it and the product tracks that MTD has been in possession of the product for 9 days but they have not refunded me. When I call MTD I get the run around but no results. Please don't use this company due to stress that they cause over products.

Terrible company customers service! If you buy from this company, make sure that you won’t be returning anything because the refunds are slow to come, if ever. They are quick to send the products you’ve ordered; however, in my case, they neglected to cancel an order which they sent me and charged me for. I promptly returned the products, but two months later I still have not received a refund. I called the company several times to no avail. I ended up filing a claim with my credit card company.

Their hour meter for lawnmowers is a piece crap.. Not accurate, can’t reset it to zero and not worth 56.00. Customer service consists of clueless orientalist who don’t know the product and don’t speak or understand English.

I bought a part from this company. I paid for shipping. The part didnt fit and now they want me to pay for shipping again to send it back. The shipping will cost more than the part, so I'm stuck with a part I don't need.

I ordered a part for my mower. Long story short, they sent me the wrong part, gave me the runaround about sending a new part and will maybe refund my money in 2 months. This company is a joke and need to be sued!!!!

Worst company ever! Ordered air filter over a month ago and they took my money. When called, said I could reorder and pay again, and they would give me credit in 2 months on first order! Like I will ever order from them again!!

I ordered parts for my mower and found them quickly on your site. I ordered them and they were listed to be at my residence on August 1. I checked the UPS delivery status and found that it had shipped to within 10 miles of my house and then for some unknown reason were shipped to Texas. This caused my order to be delayed almost a week. The only suggestion your representative had for me was to try to buy it somewhere else to get it quicker and then stop payment on the original order to MTD. Sounds like I need to order from Amazon from here on out.