XM Satellite Radio

I called in response to a letter that offered to let me keep things the same, instead of paying "only $1.54 per month more" for their services. By the way, an increase of 14% is substantial. Just how stupid does Mel ** think his customers are? In the process of doing so, I learned that they had been charging me for a radio that I did not own. Let me be clear, not one that I owned, and forgot to cancel, but one that I never owned. They had been charging me for 2 1/2 years. We know this, because it is the only radio I have ever owned, that was an after-market radio, and they claimed that I had two of them.

As I think back about what could have happened, I am now clear as to how they made their mistake. I called one day, and asked to upgrade my package, so that I could receive NFL. Apparently, instead of only upgrading my account, they started a new account. I only learned about it when I called to complain about the rate increase. Now, they say that I should have called to cancel the radio. How in the world does one know how many radios they are being charged for, when they don't send invoices? This type of behavior is prime for a class-action lawsuit. I would encourage any lawyer who reads this, to contact me, if they are interested in learning more. This company should have to pay for their deceitful business practices and shoddy service.

When I called to have my new cars radio put onto my account, I was informed that I would need to call them after my trial to pay for a years subscription. I had just paid for a year in October. After explaining this, I was told that I would have to prove that I made payment to them and they would look into it. I told them no, I just spoke with them last week on what needed to be done when I change cars and they said, just give them the new radio ID. After thirty minutes and no supervisor or manager available to assist, I went online to view my account only to find out that they cancelled the old service and were issuing a refund!

I gave them the account number and my bill payment shows up on the main screen. I have been with them since 2008 and will never go back. Their customer service skills sucks and they don't care. Stay clear!

I urge everyone to stay away from Sirius XM. Their accounting process is hideous. I have been trying to get an error on their part corrected for 6 months, still to no avail. I wouldn't give them the satisfaction of paying for their service ever again, after the hassles I've gone through!

My husband and I have had an XM account for about 10 years. Over the course of that time, we've purchased new vehicles and subsequently, added new radios to the account. My husband's new truck has a Sirius radio in it and the free trial period was about to expire, so I called to have it added to our main account. I was told they couldn't add a Sirius radio to our account unless we paid for a year in advance. We have paid quarterly during the entire 10+ years and I pay off an invoice. The customer service rep said, I had to put my credit/debit card on the account so they could automatically charge to it. I refused and he was not happy. Furthermore, I refused to pay for an entire year in advance. I was told, I couldn't get the multi-radio discount since the accounts can't be combined and no discount could be given since I didn't pay a year in advance. So now, we have to pay full price and will be charged an extra $2 on the bill for not adding a credit/debit card. When is another satellite radio company going to come along with better billing practices? Jeez...what kind of racket does this company have going on?

I listen to XM everyday but I am unfortunately forced to let them go due to their inability to maintain their word and their inability to keep customer care a priority. I was quoted $165 as a "rollover" plan that would follow my trial period. The day following my trial, I found that my traffic and weather was not working. I called to ask and they apologized for the mess up. Soon after all my serves were restored, I received a bill at my home for $306.14.

I called immediately to ask about this and I was told I was "wrong" and that what I was asking for is "impossible". They then kept me on hold for a period of 1 hour and 3 minutes. I called back again this time for sure to cancel my service: another 30-minute wait. I was transferred to the cancellation department who in turn attempted to negotiate with me. The audacity to negotiate was humiliating and insulting. I told them to just cancel and in turn was told that I "should not expect miracles." My response to them was that they just lost a good customer to their immaturity.

First XM over charge me by charging my credit card without my knowledge and then I had a very hard time getting a refund. I called regularly for 3 months to before I received my money back. At that time I told XM they could not charge my credit card again without my permission, and they reassured me I would receive an emailed bill next time. But then again they charged my account without notification. In the meantime I changed my credit card due to unrelated issues. So XM started contacting me to renew my contract but I said I no longer wanted XM. But XM sent a bill to a collection agency without ever notifying me or explaining of what the bill is for. Now I have a collection agent after me.

I have had XM radio in my car. On 12/31/2011 I renewed the service via a credit card and when I tried to turn the service back on (it had suddenly stopped), I couldn't. I tried calling several times and as usual couldn't understand the call agent or during the process the moving through the automated menus the call was dropped. Today I tried again twice. The first time I couldn't understand the agent. The second time I asked where the call center was and was told Egypt. I asked for a representative in USA and was told he couldn't transfer the call. I asked for a supervisor and was told that it would be 5-10 minutes before a supervisor could talk to me. I will cancel the payment that was made in December and the XM in the car can stay off.

I was an XM subscriber since early 90s. I used to praise XMnot anymore. I was first disappointed when I found out if I wanted to listen online I had to pay more. Why pay when I can listen to AOL radio all day long for free? I tried to download app on iPhone and the same thing: got to pay more. The whole idea was music with no commercials, and now they play commercials. Oh, you don't want to hear commercials? Pay more. I started paying $6.99 quarterly years ago. I think it's up to $29.95 for online streaming now.

Before I loved all the music channels variety, specially Spanish pop; but now there is only one Spanish channel and it's all tropical/salsa/reggeton **. After Sirius took over it went into the toilet, charging consumers to pay Howard was and is just plain wrong. The bigger they got, the more they charged us. It was all about the music. Now it's all about talk channels, politics and ** like that. This company will be obsolete in a few years same as Blockbuster and Netflix. They keep raising rates and giving less of a service. There is just no value anymore. Don't waste your time and money and just cancel now! We have so many choices now, like Pandora, iHeartRadio, or just make a very long playlist on your media playerdone!

Sirius XM pulled a bait and switch with their renewal offer. I was sent an offer to renew my trial subscription. The offer stated I would receive 2 months free as incentive to pay for 1 year in advanced as opposed to paying month to month. Well, when my service was turned off, I called to check the status. Sirius XM had cashed my check but had no intention of renewing my service. Because I called to check on it, Sirius XM said they would renew it for one year. When I finally got a chance to confirm, the service would last 1 year and 2 months from today. Their associate tried to convince me that I was paying for 9 months and getting 3 months for free and my subscription would end in one year. Sirius XM has no concern for taking their customers money without giving them the services promised in a written offer.

I purchased a 1-year subscription for my husband, and I was told they could send me a free unit for my car for just the tax and shipping and that I could call and turn on the service when I had it installed. I confirmed what charges they would be charging me three times and that no service would be started on the second subscription until I called. I got my credit card statement, and there was an additional charge for $48.02 not discussed.

I called them to question it. I was told that by agreeing to pay the tax and shipping on the second unit sent to me, I was in a 1-year contract billed quarterly. I told him what I was told by the initial rep, and he transferred me to someone else to get a return number, since they could see no signal was generated from the unit. I was bullied by the return department and was called foolish for thinking I was receiving something for free.

I turned the call over to my husband. He requested the initial call (that I was told was recorded) when I supposedly agreed to this service, and the rep would not. He requested a supervisor and was hung up on. Finally, after days of calling, I have received an RMA number for the return of the unit and was told the $48.02 would be credited back within 3 business days.

It's been two more weeks, and I have not received my credit back and was charged $52.84. When we called to ask what this was, they said it's part of my contract I had signed up for. We told them we canceled it and that we still haven't seen our initial credit of $48.02. And now, they are charging us more money. I was told I should see the credits in 3 business days. I have filed disputes with my credit card company.

After purchasing a new vehicle and seeing the XM Radio ads, I inquired about rates. We agreed upon a great rate, which I verified multiple times and asked them to include in the notes of their system as I was also going to purchase a portable device for another vehicle. When I called to activate the portable device and tried to verify the price again, they said that they would not honor the price because the initial sales rep quoted me the wrong price.

I then tried to speak with a manager, but ended up disconnected twice and then spoke with five other people. I spoke with someone who offered a decent rate, but not the originally agreed upon rate. I was then disconnected and when I called back, the next individual said they could not give me that deal. After being on the phone over two hours, I finally gave up and cancelled both subscriptions and returned the portable device.

I love XM Radio, but just a few months ago they decided to start advertising XM stations whenever the radio powers up. I bought the service (2 radios) to avoid commercials and this poses a danger on the roads. If I am in a parking garage and I start up my car., the XM radio comes on automatically. As soon as I reach the street the radio comes on and a commercial is playing. This forces me to be distracted to change the station back to my favorite XM station.

I leased a new vehicle that had XM Radio in it . At the end of the term of my trial subscription, I was solicited by phone to purchase a lifetime subscription to XM Radio for 499. I was told that could transfer that up to 3 times. Red flag.

Well, I can't transfer it. It stays with the car forever. I can't move it to my new vehicle that has XM. I need to buy another subscription. They won't even transfer it to a portable device, which I was also told I could do. So now that my lease is up, I dont have my car to have a portable device but I have a lifetime suscription to XM.

I have tried since October 2010 to cancel my service with no success. I have not been able to reach a live representative at their call center despite multiple attempts and atrociously long waits on hold. They refuse to process your cancellation order via email or US mail. I sent two separate letters and no action has been taken either time. I read online that even those who reach a live representative to cancel service have discovered later that their order was never processed. In subsequent contact with Siriux XM, they were told that "There is no record of you calling in to cancel." They continue to bill and accrue charges on your unwanted account.

I have read reports that they eventually refer any unpaid accounts to a collection agency, totally ignoring the customer's request to cancel service. Even though their service agreement stipulates cancellation by telephone call only, that should not be the only option. A telephone call is only an oral communication, not a written agreement to cancel. A promise to cancel service on their part has obviously proven to be meaningless. I have called my credit card company to cancel all future payments. I have filed complaints online to my state attorney general, my US Senator, and the FCC. I have not received responses from any of them as yet, but I will give them time as I have only contacted them very recently. If there is a class action suit against Sirius XM on deliberately obstructing cancellation of service, I am interested in taking part.

I started service with XM somewhere around 2006. I have not used them in years. Yesterday I got a collections notice from EOS CCA for $35.58. I do not owe XM one penny. I will not under any circumstances pay them one penny. I contacted EOS CCA and they refused to discuss it. I contacted XM and after 30 minutes I finally talked to a supervisor who refused to do anything. This is fraudulent billing. If they pursue this and damage my credit score (currently 819), I will seek damages in civil court. Their illegal and fraudulent behavior is reprehensible. I will fight to the end of time to stop them.

Breach of contract? I was a sucker and signed up and paid for lifetime subscription. They recently told me my internet access is canceled unless I pay more. Anyone have any success with refunds?

I had free service in a new car and allowed it to lapse, because the programming was schlock. They called me, and I was told that new channels were being launched that would be consistent with my music preferences. I signed up for a year. The new channels were launched, but they were only for internet and not car radios. So they lied.

I cancelled my subscription. And after numerous phone calls offering me better and better deals (which I declined), I got a letter from them telling me that they had overcharged me by a small amount, but I needed to call them to get my refund approved. This is crap. They could have simply put the charge back on my credit card. There were no overcharges; they just wanted one more shot at selling me their stupid programming.

I tried to call per the directive of my billing statement on 1/5/12 to cancel service. After multiple attempts in which I was hung up on, or not answered, I tried to cancel online via chat. The service rep again referred me the main number which again no one answers. I had to contact my credit card company and have my card reissued in order to stop the billing.

I called to discuss my renewal and credit owed for 4 months of suspension due to a stolen vehicle. I spent 102 minutes (six different calls) on the phone. I was hung up on, disconnected twice and after getting to the 6th person, I told her if she offered me free service for life. I didn't want it; I cancelled all 3 cars. I cannot rate their customer service any lower. I cancelled the service. Hopefully, I will never hear from them again.

I give them one star for the music only. Their billing practices border on illegal. I was charged for services I did not receive. I spent hours on the phone, over several months, to rectify this issue, with no positive results. When I signed up for a six month service, for a portable XM reciever. I was told that my service would expire, since I paid cash, and did not want an automatic renewal. This is absolutely not the case. Even without a credit card on file, XM will continue to bill you for the next six months, then send the invoice to debt collection, even though I tried to cancel this service, and rectify the issue. As a tip for others, If you cannot get resolution, go directly to the "cancel my subscription" option by phone, where you will get someone who has the autority to fix errors. You cannot do this online, or with a customer care representative. Better yet, try out Pandora, as it is a much more positive experience. As of June 2012, I will no longer be an XM customer, and will cancel my last account. You would think they would get the message and change their practices, but I see this has been going on for years.

This is the absolute worst! I had problems ordering online, it kept telling me my billing address was not correct. I checked it over and over again, it was indeed correct. I never ever had that problem in my life. I should have walked away then and never looked back, but I thought this would be a great gift for my boyfriend. So I called. And called. And called. Several times, I called and was so angered at the lack of help. How *** hard is it to order this when I am giving you the product #s even? It was so simple, I wanted the Starmate 8 with 3 months standard subscription, as well as a $50.00 gift card. They just couldn't get it. They also had a real hard time discerning the difference between my billing address and my shipping (work) address. Really? Finally, like I said, after several calls and talking to at least 7 different people because they either didn't know what the hell they were doing or they hung up on me/ got cut off, which took about 2 hours. Two days later, I get a confirmation email telling me it just now got shipped and here is the shipping # in a link, which did not work. The link didn't nor did it register on the USPS website.

So I have no idea where it is and when it will be here. It is 3 days till Christmas now and I haven't received it even though I ordered it on the 16th and the website guaranteed it would be here before Christmas. So I muster up the strength to call them, because I know it's gonna be a huge pain, and surprise surprise, when I call and wait the usual 10 minutes, I get no help. He tells me it's USPS's fault, and that I never ordered or paid for the 3 months subscription but it's OK because the $50.00 GC will pay for the subscription. I paid for the subscription and I know because I had to do it over and over again with these people, and it sure shows that I paid for it on my e-receipt. So they basically stole $44.00 from me on top of everything! I asked to speak to a manager, waited, and waited. The manager gets on the phone and asks me to hold while he changes phones and then hung up on me. I am beyond furious. This company should not be in business. I am not looking forward to canceling them. I know they automatically bill your credit card. Horrible, unethical, thieves and idiots.

I tried to cancel order 60 days before expiration and withdrew credit card info. Said I would have to wait till it expires. They then gave me a free month and automatically renew my contract. Then they turned me over to a collection agency when I wouldn't pay. I settled with them for $20.00 and said they would not provide any evidence that I accepted a free month. I am out $20.

Have been called every day at various hours even after asking to be removed and not called anymore. XM has harassed my family during dinner hours, awaken my children from their naps it does not appear that they will ever stop. They have called over five times in as many days.

My complaint is that there is no way to not agree to auto renewal. By signing the contract, you are agreeing to auto renew. If you sign the check, your signature is to auto renew. There is no way around it. This should be illegal. The figures they use on the promotional materials are also misleading. They do not include the music fee and the actual rate after the 3-month promo is over. I called and was told there were no promotional rates. Once I used the word cancel, I was offered the $77 a year. However, I'll believe it when I see the bill as after waiting 30 minutes, I was hung up on before this was completed. I was told to get the name of the person offering the deal.

I had cancelled a continually renewing (every 3 months) subscription to XM Radio back on Dec. 5, 2010 due to trading in that vehicle. Received a cancellation confirmation number. Every three months for a year, I received a notification that my credit card was billed for the services. I had to call in 2-3 times for each of those times I was billed and begged to be refunded. They did refund me, but not without endless hours on the phone. I told them to take my credit card off file, but they keep billing me. It has been a year now, and they promise to take care of it but have not.

I have XM in my car and I had been doing the $77 deal for several years, setting a reminder for myself to call and cancel/renew each December 1st. I did it last year and thought I had gotten the $77 (+fees) deal, but I guess I should have been more watchful of our credit card statements, which my wife usually handles. When I called yesterday, they immediately offered to renew me at the same rate; I said fine.

Then, the lady said that she could do even better than the "$43 I was paying quarterly," and instead gave me six months for $43. I said, "Whoa, what do you mean $43 per quarter?" I had been paying $86 per year, and I paid it all up front, or so I thought. Apparently they decided, 2 weeks after I had renewed last year, that they couldn't offer me the same deal twice so they just switched me to full price, billed me quarterly, and sent me absolutely no notification that they were doing it.

I should have caught it myself in my credit card statements, but I never thought I had to double-check the one-year agreement I agreed to over the phone, especially since I had done it without incident several times in the past. It was also less obvious since they spread it out quarterly. I let the customer service rep know how displeased I was and canceled my subscription flat out.

We did everything we could to cancel our subscription before it renewed - in writing, on the phone (as the result of multiple solicitation calls) and via e-mail. Before the subscription ended, we were assured that it would be canceled. It didn't and now we have gone through months of automated calls from XM and harassing us and months of automated calls from a collection agency.

XM says that they can't do anything once it is in collections and collections says that they cannot stop the calls without payment. I did not create this problem - I shouldn't have to fix it.

I had received an email to renew my expired subscription--$25 for five months. Subsequently, I purchased a new car with XM Radio and a three-month trial. I called to see if I could apply the special to my new radio and was accommodated. After that pitch, I was told that I could add one more year for the promotional rate of $90. I agreed and was told that I would be charged $118. I did not receive a confirmation email so about a week later, I logged into my expired account and found that nothing had changed. However, my credit card had been charged.

I called XM and was told that I should have replied to the email on first special to get the promotion. He could do nothing for me. A new account had to be registered to access the information. The rep assisted in that action. I asked for a contact for me to lodge a complaint and was given a link to "listener care." I filed my complaint and responded to their requests for further information. The submissions and subsequent responses were a farce. The satisfaction level was zero. The only response I got was a confirmation of what I already had and knew.

I don't think XM deserves any stars for a rating but I couldn't submit the form without at least choosing one star. When my subscription was ending, I wasn't sure what type of renewal I wanted due to a pending divorce and relocation. Satellite radio was not a priority at the time. When I called to find out about any promotional specials, I was offered five months at $25 which I gladly accepted. When my credit card was billed, the amount was $19 higher than I was told when I agreed to the five month subscription. I called to let XM know about this mistake and I was told that the $19 was for the period of service from when my service ended until the five month renewal, about a month and half of service.

I told them I never gave my permission to continue my service. If I didn't pay in the past, my service would shut off. Not in this case. My service continued and I was billed for it. When I complained about it the representative just argued with me. I told him when my five months of service is over then XM shall not renew my service or charge my credit card. I am done with XM. Their business practices are terrible. I'd rather go without satellite radio than to give them any future business.

This is one of the worst people companies I've ever dealt with. After over 10 years of service, I renewed one more time with the understanding that it would be canceled on renewal. Now I find out that it wasn't canceled and sent to their internal collection department. I would no longer accept or refer anyone to this or to its sister company ever again. If you pull the tape out you'll see that I said want it canceled when it runs out. This is just a scam to get another 3 months from their clients. In my case, a customer of over 10 years with at one time had as many as 4 radio's. I'm not going to fight about payment at this point. But will go to BBB and to FCC and report this action XM Radio has done to me.

My father and I have the same name and drive the same vehicle. However, we have different account numbers and different addresses. I kept receiving phone calls on his account and letters in the mail. The mail stated that I had a balance on my account of $76.93 and needed to pay it before my radios were deactivated. I have straightened this out with them several times over the course of 6 months as has my father. Today I received an email, a letter, and a phone call with my name and address, but my father's account number. I was furious, so I called to cancel my account.

They transferred me around several times, and tried to talk me out of it. But I stood firm and finally got someone to cancel my account. I made sure to receive a confirmation number that my account has been cancelled. They have the worst customer service, or lack thereof, that I have ever experienced. I will never do business with them again.

I called to cancel my renewal service, however a customer care personnel said they could not handle the request. They transferred my call (so they said) to the proper agent. After waiting 30 minutes, I received no response. I tried the same procedure several times, and the same situation occurred, that is, no response. I called back another time and relayed the message, and told the agent that they were responsible to cancel the renewal service, as I was not going to try again.

That evening, I received three calls from a customer care personnel, informing me that that my service was not cancelled. When I again, told them to cancel the renewal service, they hung up on me. How do I protect my credit? How Do I get XM off my back? Your service has hundreds of complaints concerning this matter. What have you done about this issue?

Like many other complaints on this website, mine involves an attempt to discontinue service with XM Radio after the year contract was up. I very pleasantly told the first 2 customer service representatives who called that I was not going to renew because my husband had passed away and the service was for his car, which I was not using very much. Both times, the representative said he/she would note the account as such. The third time a representative called me about renewing the service, I complained about already having talked to two other representatives about the situation. I was told that she would certainly take care of it. The next thing I know, I'm getting calls from the collection agency saying I owed $35.14 for not notifying the company that I was not renewing my contract!

When I explained to the collection agency lady how I had told 3 different representatives that I was not renewing the service, she told me that those representatives were from the sales/marketing department and it wasn't their job to inform the company about the non-renewal. She said that I had received a contract in the mail stating that in order to discontinue service, I had to call the Billing Department (not allowable to write to them! ) to cancel the service. As I was arguing about this, she got very snotty and finally said she was going to hang up on me (but I hung up on her first!) I am continuing to get phone calls, which I do not answer and written notices about this debt. I am not paying it! From reading all the complaints from others, I see this is a common scam. Shame on you, XM radio! You will certainly not get my business in the future and I will warn everyone I know not to subscribe to the service.

I have just canceled my XM subscription due to their high renewal rates this past June. I had also told them two years ago to stop automatic renewals being deducted from my checking account and that I did not want the online radio option. This was something I was never informed of to begin with. The following year, they did it again and I had to call and complain and insist they stop it. Anyway, I got a letter from a collection saying I was past due $40 for the online radio option. Called XM, they refered me to the collection agency who told me I had to play by XM's rules even though the $40 charge was bogus. Screw XM, I'm done with them. I'm not going to pay the $40.

I canceled my services with XM radio and received a letter from them saying I owed them $193 for the automatic renewal of my services. Naturally, I knew this company was scamming millions of people but i was not about to become one of them. Then I received a letter from EOS CCA who must work on commission because they were just as adamant about getting the $33 to settle the so called "debt." The XM rep and XM radio has been taking advantage of people for years. Mind you, I'm referring to people who gave this company their business. The people you are supposed to help, not hurt. I'm posting this information to the public to prevent any further unnecessary charges to innocent people who may feel this could hurt your credit. XM radio does not have your social security number which is the only way you can get a hit against your credit. All they have is your name, phone number and address. Hopefully, the correct officials are investing harder than they already have in the past years to expose this company for the discrepancies in business practices. Thank you for reading and hope this information will prevent some people from paying for debts that they do not owe. Someone must do something about this company.

I subscribed to XM back in 2004 when I first purchased my Chevy truck. I never had any problem with the service, and I love having the radio with no ads. However, a few months ago I was contacted by XM by phone and informed that my previous contract expired. At the time, I was working on a ship for 3 months and was in the process of buying a home. I didn't get that mail, and to make a long story short I asked the lady on the phone to shut off my account and I would reactivate when I got home. She said that wouldn't be a problem. I got a few more missed calls from XM and I assumed they were just soliciting so I never answered.

It turns out they never cancelled my service; they kept it running even though I was not at home, and it finally shut itself off last week, at least 3 months after I asked them to cancel it. So, I'm back home and I wanted to reactivate my account, so I called XM. They said my account has been on hold and that they sent a collection agency because I failed to pay the bill they sent. They gave me the number of the collection agency and said there's nothing more they can do. This is beyond aggravating! I've been a loyal subscriber for 7 years now, and they sent me to a collection agency? I really enjoyed having XM in my truck, but I can't do business with a company like this. Goodbye XM!

I still have yet to sort this all out, but I'm going to call them and demand that they deal with the collection agency because I'll be damned if I'm going to let them ruin my credit score over something so trivial. This, in my opinion, is like a magazine subscription. If you don't pay the magazine or newspaper bill, they stop sending the magazine or newspaper; they don't send a repo man out to take your money.

I told them a year ago not to auto renew my subscription and then they did anyway. They claim they sent me a notice on 9/16/2011 and I did not receive anything until 10/22/11. I called immediately that day to cancel the account for a 2nd time and dispute the bill. They reduced the bill from $255 to $29. They say it renewed for a month and I owe that. I would have canceled in September if they had actually sent me a notice.

I had XM Radio in my car for two years and very rarely listened to it. So in May or June of this year, I did not renew the subscription. But they kept sending me notices of renewal and called many times at which time I told them I was not interested. In July, they sent me a bill for $35+ which I have not paid. They called me and I told them I would not pay as I did not renew the service. Since then they have a collector call many times and also send me notices. I still have not paid, as I believe that I did not want nor use the service after the closing date of the original subscription.

The 2-year renewal after 1 year on new vehicle subscription took weeks to get "service"/signal/radio to work. Then, a few weeks ago, Sirius called asking me to renew by giving them another credit card number (the one on record expired). I told them I did not want to continue service and I would let this run out! They said okay! A month later, I was called to pay a $48 charge for 1 month of service! They took me to collections. And Sirius had no records of any previous events! I understood today, after collections called, that my subscription "expired in September" when they called! So, they let it lapse 1 month and took me to collections!

We bought a car that came with a 3-month trial of XM Radio even though the dealer did not ask if we wanted it. They said that when the trial was over I should call them to continue with the service. After the trial, my service was turned off. I received several offers by mail to which I never replied to. I also received phone calls. I asked them to send the offers by mail.

A few months later I received a bill for an offer they said I accepted. I told them at the time of the call that all I said was for them to send offers by mail. They never gave me service. During that call I asked for my account to be cancelled. They said they had canceled my account, after, like other reviewers said, they made several offers. A month later I received another bill for another offer they said I accepted on the first call. Proof they are wrong? They don't have my credit card number! They connected me to cancellations dept. and they said that they had cancelled my account this time but I was responsible for the $87.00. I then asked to speak to a manager. She said now my account is cancel and I owe nothing.

I had a free 3 month subscription with Sirius XM when I purchased a new car. I was not told anything about a renewal subscription. I was told that if I wanted to continue the service, I should give them a call. After I discovered my first charge, I called. They said they would not have charged it if I hadn't given them the okay. I asked to speak with a manager. The customer service manager said they would reimburse me and that they stopped the service. Seven weeks later, I still didn't have the reimbursement. I called them back. I was told I was still receiving service, and reimbursement had not gone out because they forgot a step in the system. I was told it was resubmitted and my service was cancelled, but not before they tried to sell me several packages, even free service for 6 months. I told them no, I wasn't interested.

I was in my car a total of 10 minutes a day. I couldn't justify paying for radio services. I was reimbursed and service was cancelled, or so I thought. Unfortunately, I only spot check my banking statement and just found that I was charged for this service, 4 times in the last 12 months. I closed the account last September and they started charging me again in November. I called them and complained today. The customer service manager said there was nothing in the system that showed I ever cancelled or had a reimbursement. They could only reimburse me 30 days. I am so mad! They still charged me for a full year of service after many phone calls and cancellation last year. I said I have the reimbursement info and was calling the BBB. They said they would only reimburse me for 30 days. And they said that they would fill out a "request" to have someone "look" at it for me. Then, they proceeded to try to sell me 2 other packages. I can't believe it. Now what do I do?

I had XM for a couple of years. I paid through credit card. As economy took a turn for the worse, I canceled all XM accounts ($650.00 plus). And I removed my credit card from file in Dec. 2010. They still continue to look for money after many phone calls and letters sent. They put me on hold for over 40 minutes. They said that as soon as payment was made, it automatically renews even though you call to cancel. You have to call the month the renewal is up to cancel, and not before. I had 6 different XM (I.D.) accounts, which were all activated at different times and renewed at different times.

I paid for 6 months up front over the phone. I was never told that I had to call in and stop the renewal. I was told that if I didn't renew it, it was simply going to turn off. I don't even know what car this is for. I bought 2 cars and don't know which one the bill is for because they both turned off at the same time. The radio is off but they want me to pay? All that the representative says is "Sorry, but I can't do anything about it."

The agency should not be allowed to automatically renew without a signed contract. I would like my charges reversed a.s.a.p.

We had free service in October 2008-June 2009. We then paid for a year. Our service was stopped in July of 2010, with no notice. We paid by check for the whole next year (July 2010-July 2011) and still received no service. A year later, we are getting billed for non-payment for 2011-2012. I wrote and demanded our money back for year 2010-2011 and we got turned over to collections.

My subscription was on auto renewal, though I didn't know it. Without my consent, they renewed for a year on my credit card on Sept. 19. I found this out when I called to renew on Sept. 26. I thought it was strange that I had not received a bill or any notification that it was time to renew. I called 800-852-9696 and spoke to Ken. He put me on invoice billing instead of auto renewal and gave me a year's subscription for $90.33 instead of the regular price. My credit card is to be credited for the previous unauthorized charges and my radio should remain activate until my bill arrives in the mail and I send payment. It's too soon to tell if all these works out, but Ken was very polite and courteous and talked like he appreciated my business. After reading all the problems with XM on this site, I was really afraid if I was another victim. Maybe my comments here will help some others get satisfaction.

I signed up for a lifetime XM subscription. When I signed up, there was no mention of any non-transfer-ability whatsoever. I assumed, as any logical person would, that a lifetime subscription means "for life". Recently, I traded my truck (the vehicle that the lifetime subscription was started on) in for another vehicle. I got my XM ID from the truck, got my XM ID on the new car and called customer service expecting a smooth and simple transition from the old car to the new. The customer service informed me that they could not make the transfer. They stated that all lifetime subscriptions purchased after Sept. 7, 2007 could not be transferred from the original head unit the service was activated on.

Apparently, prior to 2007, there was a maximum allowance of 3 transfers. Of course, either one of these policies makes absolutely no sense as who keeps the same vehicle for a lifetime? More importantly, I was in no way informed of this when I signed up for a lifetime subscription. I would never have done so if I had and can't imagine anyone else would as it makes no sense. I argued with the initial representative and when I got no cooperation, I asked to speak with a supervisor.

I spoke with the supervisor and all she could say was that she was sorry that I wasn't informed, but she could not make the switch because it was against the company policy. She even admitted that, practically speaking, it was a very easy thing to do. It would simply be a matter of entering the new radio's XM ID into their system, but since it was forbidden by company policy, she could not do it and would in fact have her employment terminated if she did so. I informed her that I would be filing a complaint with the BBB, corporate and any other place I can find because not only is the policy itself unfair and illogical and an obvious gouge to the consumer, but XM representatives are not properly informing people of this limitation when they are selling this service to them. I believe it is because they know that no one will ever pay them $400 to be limited to that particular radio for a lifetime.

The XM service was a gift from family members and we did not have information on their automatic extended policy. I called to continue service for one month in July and they said there would be a fee charge for paper billing. I reiterated that this was to be for one month only and, at which time, I then paid the service.

The sales rep on the phone didn't inform me about this policy.

When Bridgett, Agent ID ***, called on 9/22 explaining that I owed XM. It was explained to me to go to the website and read the policy. Yes, I can see it's on the website but I signed up via the phone.

I called back and re-explained to agent Sandy the problem. At which time she said she would cancel the radio service and take off the charges. She gave me a user name and password to this account and asked that I go online after 30 minutes time and check this account to see if this was done according to her conversation with me. She was very helpful to me on this issue.

I canceled XM radio in time, but now, they want me to pay the collection agency or go back to them. The Attorney General should investigate them and file a suit to stop what they are doing.

Having attempted on several occasions to let my service expire, XM reps always seemed to have a good deal that I couldn't refuse. Each and every time I have renewed for a few months at their bargain rate, I have emphatically and repetitively tried to make it clear that I am authorizing a deduction from my debit card for that one time only.

Some months ago, a male rep who called hooked me up with a new offer I couldn't refuse on service. I went to extremes to make him understand that I was not authorizing any deductions from my account on a recurring basis or for any time except right then and there. He indicated that they would contact me before any future deductions were made and get my authorization before such were done.

About a month or so ago, I found that my bank account was in overdraft status. Further investigation revealed that XM had made a "recurring" deduction from my account. Not only did the unauthorized amount taken from my account cause me grief, I had to pay a $35 overdraft fee to my bank! I called XM and went ballistic. I told them that I wanted to terminate my relationship with XM then and there. They apologized and said that they would make it happen.

About a week or two ago, I received a phone call from a female rep at XM, offering me a new, "latest and greatest" deal. I explained to her that I had previously requested that all ties with XM be severed and told her why. She apologized and said that she was calling to try and repair the damage done and wanted to make me another deal. I told her that I had no way of being sure that they wouldn't start automatically deducting money from my account again. They did it once about a year or so ago when the three year service that I had purchased, when I bought my new car, ran out. They took $500+ from my account that time and I had to get that straightened out.

The lady said that they had deleted my card information and that this could not happen again. She offered me 5 months of service at $5 per month. She said that she would activate my radio then and bill me. She said that there would be a service charge of about $3 for processing a check or MO. I was fine with that.

Yesterday, I found the bill and was going to go get an MO for it and began reading to get the exact amount. They were billing me for $79.97, not the $27.69 I had been told. I called and spoke to one rep who said that she would make notes and then forward me to someone who could eliminate me from their database as I requested. Halfway through the call, the call either dropped or the operator hung up on me.

I called back later and explained the story to a third rep. She said that she would make notes and transfer me to someone who would help me terminate my account with them. When I finally got this person on the line, after the endless hold music and XM commercials, she informed me that the additional charges were for another radio I had ordered from XM a few years ago and have not had for at least three years.

She began telling me that I had given them the wrong number to activate and other such rubbish. I explained to her that I had told them that I didn't have that radio anymore before, with the most recent time being late last year or earlier this year. She said that I gave them the wrong serial number. I told her that I didn't know which serial number was which and that their people had differentiated between the Hyundai radio and the smaller one for me when talking in the past. If someone ** up, it was them.

I demanded that they terminate my account, turn off my service, and never call me or send me mail again. It appears that they are staffed by a bunch of incompetent morons who are incapable of pouring urine out of a boot even if the instructions are on the heel. It is not worth the drama, worry, and aggravation to have them tell you that they are going to do one thing and then do the exact opposite, every few months.

I really believe that XM radio should be investigated as they apparently try to keep business by making unauthorized, recurring deductions from peoples' bank accounts, rather than try and operate as a legitimate business.

They promised me a price, but they charged my card exorbitant rates. I can't get anyone on the phone to assist me. This is fraud. They promised me a rate of $19.99 for the year but they have charged over $200.

After my 3 year subscription was up, XM from the states tried to contact me numerous times. When I got a letter from them, I decided to call back, using **. This foreign call center wanted to renew my contract for 3 years ($ 444.81). I said "no", but then, they offered 2 years for $301.19, then $157.30 for 1 year. I still said no.

They transferred me to someone else, after saying that I wanted to cancel. I was offered a year for $85.32, then 5 months for $27.69, including license fee and tax. I took that. I must say that he really wanted my card on file for that "automatic renewal," in five months for $43.05.

I had quite a battle during the conversation with them, because they want me to pay for the lapse time of renewal, but I did get it waived for $10.00. I wanted it waived because I got hammered on my first renewal, 3 years ago for 359.00.

I am sure that there are so many people forget to call and cancel or renegotiate their contract that they got, on the renewal. Bewar!

XM radio financial department is a criminal enterprise. I have three subscriptions--cancelled one a year ago--but the monthly charges kept coming unauthorized on the credit card statement. I thought it was for the other subscriptions. I received a whopping bill recently, then, I discovered the unauthorized charges. Even though there were 10 months of charges, they would only refund three of them. They they offered me a big discount for my two remaining subscriptions--the discount was so large that I forgot about the refund, so did they.

This month, I tried to address this one more time. I had been to three, long phone holds and each time we were near a resolution, I would be placed on a long hold, and then the line would be dropped. Great music--criminal service, literally. They steal and then don't return the money. Even after we negotiated a partial refund--that money was not returned--it was simply credited to my XM account for use next year (when I guess we'll have to have another fight). Who owns this thing? That's what you get when a service is allowed to become a monopoly.

I cancelled my service over five months ago. I then started getting phone calls around 8:00 p.m. from this number and thought it was a sales call. Finally, I answered and asked to please be taken off their calling list. They informed me that they were collecting on a debt for our XM radios and expressed that they were not sales but collection so they had a right to call. Tomorrow, they will call again I am sure that I will continue with the same explanation. When I cancelled, I quit using it. So, I have no idea if they followed through with turning it off or not. They said that they will continue to call. What can I do?

I was charged for service that was never received. They had a bill sent to collections! I was stunned. They said that they assume people get XM service as long as they don't hear from them.

I paid my bill in February, got service for a week, and then nothing. I called them, they said they would fix it and never did. I just thought then I would count it as a loss and not get XM anymore.

I received a bill for $32.67 from a collection agency a week ago. I was shocked! I had to call 3 different numbers and finally was told it would be easier to just pay the bill. I did not want to tarnish my credit rating, so I did.

The principle of the matter is that I paid for service not only once, but twice, and never received anything. They have quite the racket going.

I received my credit card bill, and XM Radio automatically renewed my service without my authorization. I called to cancel the service; they asked why, and I told them. They said that the agreement states they can automatically renew. When you sign-up you have no option to choose not allow the automatic renewal. I told them that I wanted to make a cancellation. He then switched me to Patrick, and I had to repeat myself all again. Then he reduced my cost from $168.00 to $94.00. I told him that I was not interested because they do not have an option to opt out of the automatic renewal, and we would be doing this all again. He hung up on me. I am going to dispute this with my credit card company as an unauthorized charge, and I will be contacting my Attorney General's Office (AGO) along with the Better Business Bureau (BBB). I went online to find out about this company, and complaints are plentiful-- not to mention the lack of customer service skills.

Like most of the complaints I have read, the same thing happened to me. When I tried to cancel, they charged me for a month when the letter I received said my contract ends in September.

You call and they tell you it ended a month ago, when even the voice answer when you call in give you it doesn't end until the end of the month. You call in to cancel but they tell you you owe for last month. This is a rip off.

I have had several accounts with this company. Most recently two radios. One in my truck and another in my boat. ( account number: **, radio numbers: ID ** and ID ** and service ticket number: **). The one in my truck has had continuous XM radio service. The boat radio has never had XM radio service, but in 2009, I had XM weather service active on it. Until July 2009, the bill would arrive with notations about one radio having XM radio service, and the other having XM weather service. It was clear which radio was which, and what charges were being incurred. On July 13, 2009, I canceled the service on the XM weather radio, which was located in my boat. At the time, I believed that the service was actually canceled. I have since confirmed with XM customer service that their notes indicated that I did indeed requested it on this date.

From that date forward, they changed my billing. The notes which indicated which radio was which (it originally read "silverado truck" and "boat" now are only referenced by the radio ID numbers). In addition, they put them on two separate bills and changed the service on the boat from weather services (approximately $30/month) to XM radio service (approximately $15/ per month). Since I received two separate bills, that both looked exactly alike for almost two years, I still continued paying for these services. I recently realized their error, and have spent the last month trying to get a resolution with little results.

On 8/16/11, I contacted their customer service department to discuss the issue. I spoke with Ray, employee number: **. He understood the issue; confirmed I had indeed canceled the service, and assured me that someone from the "back office" would contact me within 24 hrs. The call was around 11:30 AM. On 8/22/11, I called back after not hearing from anyone in 24 hours. I was informed that the policy was I would be contacted within 7-10 days. They said I was misinformed about the 24 hours call back.

On 8/31/11, I called back after the ten days grace period had expired. I was informed that they don't always get everything handled in 7-10 days, and someone would be calling me soon. They once again refused to let me speak to anyone higher than the customer service supervisor on duty. They passed it back up the line, and I was to be contacted within 48 hours. On the same date, 1:00 PM, I contacted the customer service again. I spoke with Ryan (employee number: **), who assured me that he personally would contact me within 48 hours once he contacted the escalation department, with a timeline for my response--he never called. The next month, 9/6/11, I called and spoke with a supervisor (Ben, employee number: **), who once again told me that he would pass it up the line with "priority 1" service tagged to it. He assured me that I would be contacted within 24 hours.

As noted above, I've spent many hours on the phone trying to get this resolved. I've sat on hold for 30 minutes to an hour, only to be hung-up on, and I have to start all over. When I called back, I was never allowed to speak with the same representative twice, even when I provided the representative's number and my ticket number. This is not the only tactic employed by this company. They continually call to "reactivate" radios when they are either already working (ie: my truck), or radios that I've never heard of, or on vehicles that were sold years ago.

I received a notice from XM Radio that I owed $35. I called XM Radio. I found out that my 5-month prepaid account was extended automatically. I was never told about this when I received a call from an XM Radio sales rep to sign up over the phone. I signed up in January. Apparently, they do not disclose their auto-renew policy over the phone. Probably, they are making a fortune on the poor people that have no idea about this policy. I now have to pay $35 to a collection agency. This will probably show up as a terrible black stain on my credit for the next 7 years! I am livid! I feel so deceived. I will never use XM again. And I will warn everyone I know not to use them. Not to mention, I had moved this summer. So, all my mail was redirected. I am still getting mail forwarded from my old address. It's another reason why I didn't even get a notice in time to even respond, before getting turned over to collections. I hate XM!

I am completely frustrated with XM. Why has someone not stop them? I believe they have committed fraud. We did not want to renew our service and we had multiple calls from an XM representative. We repeated on a daily basis for them to cancel the account and this went on for about two months. We were told that they finally cancelled the account but just a month later, we received a bill from collections for $33.57. Apparently, they failed to cancel the account. Why am I being charged? The frustrating part is that when I called them, I have been transferred to different departments but they are not acknowledging my frustration. Someone help stop them.

I am getting constant phone calls from XM radio, with whom I was only ever a 'trial period' customer. The calls may not be daily, but they are many, and today I finally answered until they picked up, knowing good and well who it was. I have had it with their harassment and told them so. Since there are legitimate 800/866 series numbers such as credit card alerts, etc. I am forced to take many of these calls and XM uses different numbers from different call centers.

I asked to speak to a supervisor and another person answered, identifying himself as Zack ** (unlikely his real name) with employee number 84931. He told me how they could take me off this list. His best response was to remind me the call was being recorded with my name and phone number as if threatening me due to my language at least that's my take on his comment. I suggested that was good, then they should play it over and over again until they can understand I do not want them call me.

They collected money for two radios for a year from my credit card. Now, they're saying it was just for six months and I owe a balance of $76. It's only been four months and I don't have service for either one of them. Which, one never did receive a signal at all and they want me to pay all over again.

They keep saying I renewed my contract, which never occurred, and I didn't pay two hundred dollars for four months of service. I don't think anyone else would. They are liars and pull scams on people for money. Charge you when they get ready and change your contract, without you knowing, to get money.

Something needs to be done with this radio company. Running scams on people for money, that don't even exist, to customers and not owed to them. They really suck. Don't get involved with XM radio.

I have a 2010 Camaro. I love the car, except I have XM subscription. I have had issues for some time with reception. Since May of 2011, the dealership has tried to correct it, to no avail. They have been coordinating with the GM technician assistance team and XM with no resolution. I am the retired director for SATCOM in the US Army, so I understand reception issues with blockages such as trees and buildings.

The issue I have are on clear line of sight with the sky; there are no obstructions, there is a reception problem in the XM portion of the radio. They have changed out the antenna and cables to no avail. I have talked to Martin at 866-790-5700 extension 42467 at the GM customer assistance line. I have a case number with him of 71-**, and have called him multiple times which is going nowhere. Please, give me guidance on how GM will make this radio operational in the XM mode. I am running out of places to go to get help.

Received the portable hand held unit with all of the attachments for Father's Day. Worked fine at first after playing with the antenna then just stopped. The unit wouldn't power up. I called, spent an hour on the phone. Even though the unit is under warranty, I have to pay to ship the defective unit back. So I agreed, received the "reconditioned" unit and it worked for two weeks and guess what?!?!?!? The exact same condition occurred. The "new" reconditioned unit won't power up. Now I have two portable units that won't work.

Hours on the phone speaking to several reps each time, repeating the same identifying information to each rep every time usually after 10-15 minute hold times between calls.

Great product....I love the music. But the service is abysmal......really bad. No idea what to do next. Don't want to cancel but no sense in paying for something that doesn't work.

Very disappointing.

We were a subscriber to XM Radio for 7+ years and never late on a single payment. In January 2011, my husband's account was set to renew so he called and canceled his system. In that same conversation, he said my account was set to renew in April 2011 and that we did NOT want to renew so please mark it for nonrenewal. We also told them when they mentioned our credit card needed updating that we were not going to furnish a current credit card for payment since we were cancelling both radios.

On May 9, 2011, I called and told XM that my service should have been canceled. They said they would take care of it immediately and disregard any statements. Another month goes by and it is still not disconnected and this time my husband called and it was finally shut off. We have talked and mailed correspondence to XM reps over and over again and they continue to bill us for the time it took them to disconnect my radio and we do not feel like we owe it. We did our part and should not have to pay for their failure to respond to our wishes.

Today, we get a collection letter. My husband was on the phone for probably an hour with various reps at XM and to no avail.

Who can we contact regarding this harrassment by XM for payment when they were told over and over again to cancel our radio? We have always paid our bills and our excellent credit rating is proof of that. To think they would send our account for collection for something that was their oversight is blatantly wrong. I am so glad they did not have our current credit card information.

Any assistance you can give us will be greatly appreciated.

We sold our car and I called to have our service transferred to our new vehicle. XM's representative was not helpful. At first, he told me I could not transfer the service even though there was time left on the contract. After some complaining, he agreed to transfer it for a fee. At this point, I told him to cancel the subscription. Once I said I wanted to cancel, he told me there would be no fee. I was on the phone for a long time trying to get this resolved. The representative was very rude and did not speak English very well. Once my subscription expires, I will not purchase another one. The company makes their money by pressuring their customers and then placing automatic renewal on their subscriptions.

I have been charged $934.61 for a Lifetime membership for a radio that I did not ask for (on April 25th). I have been trying to get this off of my credit card since May. Have been on the phone with them for hours, someone will settle this issue in 7 to 10 days, nothing ever happens. I call back every 2 weeks, go through the same thing all over again, and nothing happens. Now, in July, I got charged another 415.00 because they were going to put all of our radios on a yearly bill. I agreed to this for my own bookkeeping records. It would be easier to have all the radios come due at once and be billed once. Therefore, the 415.00.

I thought there would be a credit balance for the difference at least. Now I have been charged twice. The tone of voice of the people I talk to is not very nice and most of them can hardly speak English. Don't we live in America?!! On one occasion I pleaded to speak to someone that spoke English and she wouldn't do it!! I have been hung up on, yelled at, talked down to like I don't know what I am talking about. I have all my paperwork and a papertrail for all the charges. Please help - either put them out of business or make them change their ways!!!

I received a collection agency call stating I owed XM Radio $25.10. I told them I don't have XM radio service. I called XM Radio and they stated that I had purchased a prepaid 2-year agreement and that it would renew automatically on a monthly basis if I did not call to cancel. The XM Radio representative also advised me that the credit card I had on file with them had expired and that they could not charge my card, yet they continued to allow the broadcasting of their service to the vehicle for 2 months. XM Radio never called me nor did they send me a letter telling me that my card had expired. This would have given me the opportunity to tell them that I no longer own the car that the service was being provided and that I don't want the service, thereby, they need to cancel the service. XM Radio did not attempt to collect the debt from me directly instead they sent this notice directly to a collection agency.

I believe that they are committing fraud by automatically charging a credit card after a prepaid agreement ends without the true consent of the customer. And also by not contacting the customer where the credit card expired prior to the end of the agreement and also by not contacting me to rectify the credit card issue and giving me the opportunity to cancel the service a second time, since I only purchased the service for 2 years.

I am a long time customer of XM radio for more than 4 years. I sold a vehicle and purchased an older same type of vehicle which is a primary car with a built-in XM receiver. Factory.

I had service start last year (2010) but lost signal, and I had been trying to get signal re-connection with XM for 4 months and am paying for the service. Their customer service is awful -- waiting and explaining constantly, losing connection with representatives, overseas employees difficult to understand and communicate information. I am frustrated because I have been trying to cancel now for the last few months and have not accomplished cancellation because of rude representatives, either hanging up or losing connection.

It was ridiculously frustrating and as of this day (06/29/2011), I have not resolved the cancellation. They are charging me service I no longer want and am not able to get this done. I need recommendations. Please help!

I keep getting calls for XM Radio stating that my account is past due and turned over to collections. I stated that I had no idea what radios were being charged.After about 30 minutes it is determined that one of the radios was for my car that I purchased in 2009 with xm radio set up to renew. The XM radio in my call has not been active since May 2010. Mario stated that a payment charged to a credit card had been received for my car radio last year. Wow, they can automatically bill you for the service, but then you have to call go thru the dog and pony show to get it activated. WOW! if only I had know it was renewed! I had also stated that one of the cars they mentioned had been sold two years ago. Mario told me that if I did not call to cancel the account automatically renews even though there is no credit card on file and this just accumulated as a delinquent bill.

I do not want to be forced into an automatic renewal situation and have to remember one year later on the renewal date to call and cancel. There is no possible way to remember the dates to my kids cars, my car, my husbands car, work cars, etc.. THIS SHOULD BE ILLEGAL!!!! I CAN BELIEVE THIS IS NOT BEING REGULATED. IF YOU WANT SATELLITE RADIO THIS IS YOUR IS SERIOUSXM. WOULD THIS NOT BE CONSIDERED A MONOPOLY??????

I have been an XM subscriber (multiple radios) for years. XM has always provided users the ability to to log on and listen live over the internet. This has been a service that I use infrequently, but have found very useful. Today I went to log on and, suddenly, Sirius/XM is charging $2.99/month! I recently renewed three radios for 3 years and am extremely unhappy that they are trying to squeeze more money out of me. I called XM and after a frustrating call with an XM employee on the listener service line, I requested to speak to a supervisor. I was put on hold. On occassion, the listener service rep would come back online and try to encourage me to give up by saying the supervisor was going to tell me the same thing ($2.99/month.) I was determined to stay on the line and wait to speak with a supervisor, but I was left on hold so long that I finally had to hang up. I'm sure that was their strategy all along. What a rip-off.

I have a yearly subscription with XM radio. However, the unit that I initially received stopped working. I could not turn on the power so I called customer service to see what my options were before continuing my subscription. The option I was given was a Father's Day special for a new radio unit with vehicle kit and in-home connection for $9.99 plus S&H. I chose this option as I needed a new radio unit. I was also told my renewal for the year subscription would be $98.99. I agreed to both and when I was charged, I noticed that the renewal fee was higher and the Father's Day special I received was not a vehicle kit and in-home unit as advertised. For the renewal fee, I was charged a $15 activation fee for the new radio unit that was never told to me. They are also now charging me for multiple units even though I was replacing a damaged unit. When I called customer service to state my concerns, they told me they would not waive the $15 fee and my only option with the radio unit was that I could return it, if I wasn't happy. I am shocked that they would treat a customer in this manner and would be so dishonest in their practices.

Since 2005 we have paid a total of $1,371.99 for service which is 3.4 times the lifetime subscription of $399.00 for these accounts and service.

On several occasions I emailed and called to XM regarding my request to use this $1,371.99 toward a lifetime subscription for the above vehicles and receiver as well as to transfer to any future vehicles purchased or owned by us using the radio ID numbers. I was never called back by an XM customer service representative to follow-up on the numerous emails that I sent and copied below. When I called on several occasions I was treated very rudely by the representative or put on hold for up to 30 minutes without being served or even never returned to by the representative. I requested on several occasions to speak to a Customer Service Supervisor and was told by a representative named Max that I was threating him. I stated I could not understand him and that if he could not help me to transfer me to his supervisor, he refused. I ended the call. I stand amazed that as a good, loyal, paying customer I have had all this to encounter.

Specifically, I started checking online via Sirius XM Facebook and Google discussions boards and found that this particular issue had previously come to the company's attention and other customers had been treated better, their requests honored and they had not even been longtime customers but customers coming off a free trial period!

One likely reason that the issue is emerging now, based on what others have told me, is that XM's subscriber information system was just "migrated" to the Sirius system late last year. Under the Sirius system, multiple plans purchased by one subscriber must have the same start and end dates. This means the company needs to develop a "fix" for people who have paid more than a lifetime subscription but do not have this plan of service.

Again, my request is that my three radio ID accounts become lifetime subscriptions transfer to future vehicles owned by Eddie and me and our radio receiver as well. I further request due to overage I have paid that I am refunded the amount in excess of $399.00 that had I received the lifetime subscription for these accounts. This will not decrease the suffering I have endured in my attempts to contact XM but it will prove to me that XM cares about loyal customers.

Thank you.

We were charged $43.05 for three months for one radio in May 2011; that's $172.20 per year. It's way too much for our liking so I called XM customer service to either have the account cancelled or get a better rate. The initial person I talked with said that they could do neither and had to transfer me to a customer care specialist. After waiting for fifteen minutes for someone to answer, I finally heard a real person again. They started giving the story that they could not give me a better rate so I told them to cancel the account immediately. They said something about having to check on rates and was put on hold and then got disconnected. I'm not happy at this point. So back to calling again. I told the person who answered that I was disconnected and to just cancel the account. They said they couldn't. They can only do new installations and billing. I told him cancellations are billing and to cancel the account.

Long story short, I was transferred again and another 15 minute wait. When the person finally answered, they started to give me the song and dance about no special pricing and I interrupted that, telling her to just cancel the account. Well, they just disconnected again! Now, as you can imagine, I'm pissed. I called back and gave the guy the short version and told him that I wanted to speak to the supervisor. He immediately told me that the supervisor wasn't available and said he'd transfer me. Now, I'm back on the 15 minute wait game.

During that time, I decided to take another approach. When they finally answered, I calmly told them that I sold the car with the radio in it and to just cancel the service immediately. They tried the "do you have another car or a new car with XM in it" line, etc. I told him no and to just cancel the service. Finally, he said it was done. I have a confirmation number and sure do hope it was cancelled.

XM service is, at best, a joke! They will do anything to keep the account -- well almost. Certainly depending on who you get, you might get a better deal or just get hung up on. I found it interesting that every time I was transferred, the wait time was pretty much about the same. Does XM service have an annoying wait to discourage customers calling? It might just be.

So now, I'm without XM radio. I'm not happy about it but I refuse to deal with a company like that.

As with most complaints related to XM Radio, we received it with a new car and was then contacted when the "free" period was up. We tried to cancel, but we were talked into continuing since if we decided later, it wouldn't cost us anything. Ha!

Months later we received a bill for around $645.00! Calling and going through extensive transfers around ended us with a Manager who apologized, and then said we should just enjoy the service for free for another several months. We then called again attempting to cancel and my wife this time agreed to continue until May for "no additional fees", and then we could cancel if we really wanted to.

Well, now I received multiple bills which I ignored because we're going to cancel, anyway. However, when we called, we were informed that our account is "frozen" and that even if we wanted to cancel, we must pay the $35 or whatever. Oh, and they wanted my credit card info, which I refused. Then, they said we would have to call back again to cancel after they received our check! This company is just unbelievable. Their Reps are trained not to allow cancellations and to do everything possible to stop it.

They should be investigated for unfair trade and deceptive practices and then fined.

It's an honest mistake. Call me unobservant, ignorant, or worse, if you wish. I decided I no longer wanted XM radio in my car. Unaware of auto renewal policy, I just stopped paying, figuring since this is a pay-in-advance service, you don't pay, you don't get service, right? Wrong.

I got a collection notice from a 3rd party. I called XM and acted like an idiot and got nowhere, naturally (duh). I learned that it is the customer's responsibility to cancel. All the responsibility was put on me. Per XM (Ann), "It wouldn't be fair or reasonable to the customer or to the company to just stop the service."

Fair. Reasonable. Hmm. Surely, I am not the first who has failed to cancel, and I certainly won't be the last. It took XM less than 40 days to send my account to collections after they shut off the service and they did not try to contact me. No email, no phone call, and no bright-colored envelope. Reasonable goes two ways, especially since failure to pay on a pay-in-advance service results in collections. It would be reasonable to contact customer shortly after missed payment to see what the issue might be.

This reminds me of Blockbuster and its unfair late-return policy.

We had XM Radio in an automobile, first with a one year free service when the car was purchased, then with several multiple year renewals by billing (not credit card renewals).

Last Saturday, May 14th 2011, I received a bill in the mail for $448.81 with a due date of May 7th 2011. It showed a previous balance of $46.81 and an invoice fee of $2.00. Having not received a previous bill from XM, I immediately phoned their "Listener Care" center. I was on the phone with them for over 40 minutes, with two different people. One told me that our subscription ended on April 7th 2011 and that the bill in my hand (which had no dates of service; no information at all about the balance due was for three years service at $12.46 a month. I told him to cancel the service immediately. He told me that we would have to pay for one month of service since the subscription ended a month ago.

I told him that we never received a previous bill, and I wanted to know what one month of service would be. He told me $43 for royalty fees. I told him that I was not paying $43 for one month of service. He told me that he was putting us on a month to month subscription. I told him numerous times to shut down the service immediately. He kept insisting on a one month service. I told him that he could try to send me a bill for $43 and I would be happy to send it along to the Attorney General's Office for consumer affairs. I was not paying it.

He then transferred me to another person, who agreed to cancel the service, then told me that I had it all wrong. The one month subscription was $32 a month. I told him that I was not paying it and had told his co-worker to cancel the service immediately. He tried to talk me into keeping the service, stating that I knew I really liked it but I insisted in having them cancel the service. At this point, I was about to blow up. He finally agreed to cancel it effective on that date, May 14th. I asked him how much the bill was going to be that they were sending me and he told me that he was waiving the billing. I asked for a confirmation number and he stated that they do not give confirmation numbers. I asked for his name and employee ID and he gave me "Ian" employee ID **.

Today, I got a bill in the mail from the same clowns for $21.02, showing a previous balance of $32.13 and a credit for cancellation of $11.11. I am not paying this bill either. And yes, they do appear to have filed a late payment with it credit reporting agency. I am an attorney and I am going to file a complaint with every consumer affairs agency I can find.

This consumer complaint deals with the renewal policy of Sirius XM Satellite Radio. This February, my one-year contract was due to end. The first week of February, I received my renewal notice for $161.83. The contract was up at the end of February. I have chosen not to continue the XM car radio service; therefore, I did not send in the money for continuation of the service. Two weeks ago, I received a bill or statement of account from XM radio for a charge of $28.65 for services for the month of March. I called the XM radio customer services, and I was informed that I had the statement of $28.65 for March and a pending bill of $28.65 for the month of April. I tried to explain to the customer service representative that I did not want to continue their services because I did not send my money for the renewal of services.

The customer service representative explained to me that Sirius XM Radio Inc. automatically renewed the service. The representative explained that the policy was on their website and also in their billing statement. After talking to the XM radio representative I looked at the original billing statement and in the fine print on the back of the statement there was a clause that explains the policy. I think this is very misleading to the general public. In my opinion when a person does not send in money to renewal a service, common sense would tell the company that you did not want to renew that service. To hide a clause on the back of the billing statement in fine print is just plain wrong.

Yesterday (5/10/11), I received a bill for $129.56. I called their Listener Care Center, and I was informed that indeed it was my bill. I informed the person I was talking to that I had already cancelled my service when I made my original complaint, and I was told by that person that my account balance was zero. I was informed by this custom service representative that it was not the case. I asked to speak to a supervisor, and after talking to three supervisors over an hour and a half of being placed on hold, I was told that they would clear my account and again my balance is zero? I hope this person was telling the truth. I think the whole XM radio business practices are deceptive and misleading. Their trade policy should be challenged.

I was on XM Radio for 7 years at full price (i.e. no discounts), so they got plenty out of me already. I called to cancel the service but the agent wouldn't take "no" for an answer & kept trying to sell me plans. The service is prepaid, so I changed my credit card number with the expectation that would ensure the end. XM Radio apparently went ahead tried to charge me, failed & then added on a late charge to bring my total to $33 which they sent to a collection agency.

My XM Radio yearly subscription expired and I did not send in my renewal, and the credit card that I had original placed the service on had expired. I expected the service to cancel since I was required to pay in advance. The service did not cancel, and the next thing I know I am being sent a notice by a "collection" agency that I owe XM Radio $44.45. After reading the horror stories on this site about all the people that has been on hold by XM Radio Customer service and then disconnected without getting their issue resolved, I decided there would be less frustration and headache if I'd just pay the $45.

I will never do business with this company again and will spread the word of all the issues that I have noted from this site. I think that is just wrong for a company to stop your service and continue billing you when you didn't specifically call or notify them that you no longer want their services, regardless if that is what is "stated" in their "terms of agreement". If someone stops paying their bill in advance and is not provided the XM Radio service, why is the company allowed to charge for a service it is not providing? Not only is it unjust, unscrupulous, it is just bad manners.

I don't remember how many times they called and tried to get me to signup again for their service without ever mentioning that they had a $45 balance on my account. Not one time was I ever notified by mail, email or phone that I had an account balance of $44.45 until I received the notice from the "collection" agency, EOS CCA. I wish I had more information to post about this, I think my account expired around November or December of last year (2010), and I only now receive this notice of arrears in May 9, 2011. I mailed the check to the "collection" agency today. I hope this is the end of it.Lesson learned.

After having XM in four vehicles for several years, all on a prepaid yearly subscription, I decided due to budget constraints that I would have to forego XM temporarily. I assumed XM would call me to renew the subscription, and at that time, I would notify them. I did not receive any calls from XM that identified the caller as XM nor left a message suggesting it was XM attempting to contact me. However, over a three-month period, I did receive several anonymous calls that I did not answer, and which did not leave a message.

During this time, I assumed that since I did not renew my subscription with XM that the service would be canceled. I was wrong. They not only renewed it, they also renewed it at a higher rate. Then, after three months, they sent me to collections. I never received a written notice at any time. My previous yearly subscription was renewed over the phone, after which I was sent a written agreement that stated certain details on the back concerning the "automatic renewal." I never agreed to those terms at any time, and this seems to be a premeditated and unethical practice that XM engages in to extort customers into continuing service. Next stop, Attorney General's office.

I stopped paying XM radio for their service thinking that not paying for a service implies that I do not want their product anymore. Three years later, I do not remember their contract saying you have to call them and tell them to turn off the service. Even though I stopped paying them, they continue to give the service and then bill for 3 months. I spent $40.00 and 6-7 calls with rude sales people. When they call, I tell them I do not want their product, but they will not terminate service then threaten me about collections.

After the merger with Sirius, I did not renew my XMRadio annual subscription because I had Sirius in my vehicle and one satellite radio service is all I need. I called XM Radio to cancel or not renew, as my old subscription was ending and I received over-the-phone confirmation. Several months later, I received a collection agency notice from EOS CCA for $26.59 annual subscription renewal which I assumed was canceled.

I am concerned about the potential impact on my credit report. I told XMRadio several months ago that I have no interest in renewing and contacted EOS CCA regarding this collection. They said they can't do anything about it because they are hired by their client XMRadio.

XM RADIO runs a complete scam if you try and cancel your account. I started the service in 2007 with my new car. I had quarterly payments auto-deducted from my credit card. I cancelled last fall (2010). Apparently they continued my service for 1 more month (I listen to audio books-- I couldn't even tell you if the service was on) and since I had not authorized any continued service, my credit card was not charged. Then they dumped my name into a "collection" agency. Note: it's not really a collection agency, it's their internal accounts receivable. They just try and make it sound scary.

After receiving the collection agency notice I tried to call them for several months but you can't get through. It's an endless loop of being on hold and being disconnected. I read the blogs about XM radio cancellation horror stories and concluded it was a scam. I also can't access my online account because my request to update my email address 2 years ago apparently never happened. Whatever communications they may have sent to me via email went to my old address.

Finally the collection agency called me at work (how did they get that number when they can't get my email right? ) "trying to collect a debt" (again, trying to sound scary). I talked to 5 people, was disconnected twice, and they basically called me a liar because they "had no record of me cancelling my account. " I even asked one floor manager, "So you're saying I lied, and did not ask to cancel my account?" His response, "Well how do we know you really cancelled it if we have no record?"

I admit, I caved. I paid the 1 month of unauthorized service plus a late fee. I called the collection agency back and made sure they had record of my payment. I asked if they were affiliated with any credit reporting agencies (I'll be damned if a $32 scam is going to affect my credit score), and they assured me they are not in contact with the credit agencies. I also made them promise me never to call, email, or send me anything in the mail, since I will never be using their service again.

Conclusion: XM customer service is non-existent, and it seems they will resort to ridiculous scare tactics and bullying just to get $32 the price to pay for no longer requesting their services. If I could tear the radio out of my car, I would.

When my XM Radio receiver started having problem with signal strength in Dec. 2010, an XM radio tech said my receiver was broken. I purchased a new receiver, but same problem. XM radio techs never resolved the issue, never returned calls and their customer service charged me for switching service to a new receiver without telling me about the charge. When I called to cancel service, they told me my contract renews automatically (apparently, perpetually) and there was nothing I could do. Oh yeah? I called the bank and had them issue a new credit card. The customer service is miserable. I could not understand what the reps were saying most of the time and the background noise of the call center doesn't help.

As recently as 2 Jan 11, I have tried several times to pay my account by credit card, and my card has not gotten processed. I didn't start keeping track of the calls until the fourth time. When I asked for a supervisor, I was put on hold for 26 minutes and 40 seconds, and never did get a supervisor. The person did not come back on the line. The next call was only a 15-minute call. I was put on hold, but my card was ultimately processed. I have been trying to consolidate my accounts into one online account, and it is like talking to robots. It is the worst customer service I have ever had, both by email and by phone. I am usually very tolerant of "offshore" call centers, but theirs is so terrible that it has stretched my tolerance to the limits. Who are these people, anyway? If they didn't have a monopoly, I would tell them to shove it.

XM radio automatically renewed my account without my consent. I called for a refund and they told me it will take 7-10 days to get a refund. I made several phone calls between Dec.22 - Dec.27 and I am told there is no supervisor available to help me. Charging my account has put me in a financial hardship, leaving my account in a negative balance.

For weeks, I have been unable to access my account online. Calling the consumer phone number led invariably to more frustration.

Once, after thirty minutes on hold while a Techie supposedly was fixing the problem, XM hung up on me. Another XM agent said he could not resolve the issue and try again in 24 hours. Days and days later, after increasingly testy email exchanges with XM customer service through another phone call, I was told that this was a computer problem that might be fixed by the end of the year. Good grief.

I tried to contact the company because of a question on an automatic credit card bill. I was routed to several different countries and I am now still waiting for a supervisor. My phone indicates that my total time spent on this is one hour, 28 minutes and 49 seconds--and counting. I still do not have any answers and no one seems willing to help.

I have been an XM Radio subscriber for at least four year now (happily so). My last car, Nissan, was equipped with XM Radio. Since I also listen to XM Radio while at work, I like having XM Radio Online, and was told that by paying for a year in advance, I would have XM Radio online for free. I paid for a yearly service on my car subscription. I also have another subscription for a portable radio I use at home that I pay for monthly. I recently purchased a new Nissan vehicle, and in an attempt to 'cancel' my previous auto subscription, my online account was cancelled also.

When I called about the online cancellation, they reinstated my account with a new I.D. and password, which meant that I had to change my computer settings. I found out later that they also charged my credit card for the new account, which I was never told that they would do. So when I called to get this cleared up, I had to speak to another person, who was clueless.

Finally, I was connected to a supervisor. I am so disappointed with the service from XM Radio. I had spent 30 minutes on the phone today, 15 minutes yesterday, 15 minutes on Monday, and another 30 minutes on my original call. I was going to cancel my portable subscription, which I pay for monthly until the supervisor told me that I would have to be transferred to another person to have my account cancelled. I had to hang up before I could cancel. It was the worst customer service I have ever received.

I am sitting here for one hour listening to my husband have a heart attack while on the phone with these ** from XM. I now know why they bill you so much and so often they need to pay for their 800 number. He has been put on hold countless times for no reason, no resolution! Please stop installing XM in new cars, the whole thing is a scam! Once the three month introductory subscription is over, you're screwed! I better go, my husband has just passed out!

I have purchased five Hyundia's in the last 12 years without a problem. This last one came with free XM radio for three months. I called to cancel and they offered me three more months for $9.99 a month, so I extended. Then, before that ended, they sent me a bill for about $60 for the next three months, which was double so I called and canceled. Then, I received a bill. I called and explained that I had canceled and was told that the person I canceled with was a salesmen and had no authority to cancel. I asked how come three months earlier, I could extend with him? I have been harassed by a collection agency and Hyundai has done nothing to help me.

The XM Satellite radio in my car suddenly stopped working, telling me every channel was unauthorized. I called their customer service line 6 times. The first time the woman I talked to told me the radio would start working immediately and that I would not be billed for the next month's service. The next day the radio still didn't work and I say a bill for 3 months of service on my CC.

The last 3 times I called before I gave up, the representative said they were transferring me to "technical support" after which I was put on hold for 10 to 30 minutes and then disconnected. One time, the liar even gave me a phone number ** saying I should call that number if I get disconnected again. That number is a bogus number, try it yourself. Now I'm trying to find a way to cancel the damn service and finding out that too will be a struggle. I will be rejecting the charges on my CC. This company is nothing but a bunch of lying thieves.

Called to cancel account and was transferred to billing and waited for 30 minutes before someone picked up and then hung up the phone. This happened three more times, so after two hours still have account. Seems like they make it impossible to cancel their account and the only way to cancel it is to dispute it on your credit card.

I got a new car and a free 90 day XM Radio trial account. After the 90 days, I wanted to buy a life time subscription. I paid on AX thank goodness. XM SIRUS billed my account then billed me for a car radio that was terminated two years before. Calling their number 11 times. As soon as they transfer me the phone goes dead. I tried writing them to no avail.

Looking on line I see this is there standard game. I wasn't able to get them to remove the fee for a car radio I no longer owned and I couldn't get the service to work on my new car radio either. Impossible to deal with this company. They have their system set up to make it impossible to get them to remove false charges. AX cancelled their billing. Then they started harassing me with automated phone calls to my cell phone. I had to send them a do not call letter I found on line to stop them from attempting to collect money they were not owed. I had to send the letter return receipt requested three times and each time explaining I do not owe them any funds.

I called Friday, 11-5-2010, to cancel my account but got a recording that the server access to accounts was receiving maintenance. Being bilingual, I called the Spanish line and got an aggravated person who said that unfortunately accounts could not be accessed and the maintenance would be finished noon, Saturday; so call then. Saturday at 3 pm, I called and got the same recording. I called Tuesday at 8:30 and was on hold for 15 minutes and got Chad, who I told I was canceling my service because I upgraded my sound system in my H3 and no longer have a satellite radio in it. He said please hold and hung up on me. The XM radio blew out the speakers in my H3 and that's why it needed upgraded. $2000.00 damage plus whatever the monthly XM bill is.

November 6, 2010, I buy an XM radio from Walmart. On November 7, 2010, I called XM Satellite and got an American girl who was located in West Virginia. Everything went fine with her and I purchased a 2-year XM subscription. Two days before this call, I purchased a Visa gift card for $300. I had already read the numerous complaints regarding XM/Sirius employees and their lies. The girl from West Virginia told me the cost would be $318.31 This turned out to be a blessing. Since the gift card was only for $300, she would send me an invoice for the $318.31.

This is one-time something must have been looking out for me. Later that evening, I told my wife I'd check out the lifetime subscription. Here is where either the lies, incompetence, immoral training, or all three began. I told the foreign speaking, hard to understand lady I would like to know what the deal and the cost was for a lifetime XM subscription. It was as if she heard I want a life time subscription. Don't worry about the cost, just sign me up. She said I will sign you up for a lifetime subscription. I said, no, no, first tell me what the price is. I repeated this question numerous times before she stopped reading her script.

Before I go any further, I tape recorded the phone calls to XM Satellite because of everything bad I had already read on XM Satellite. Anyway, the lady told me a lifetime subscription would be $424. Three times I asked her was she sure it was only $424 and that only $424 would be on the invoice when it came to my home. She repeated yes every time.

I asked her if I would see an invoice for the original $318.31 2-year XM subscription and on top of that another $424. She said no. Three times I asked her this question, three times the reply was no. I said lets do it then. Later, Sunday, I go to the XM Satellite site. Lo and behold, there is a charge for $742. Not only that, the liar key-punched me in under the total XM/Sirius package, which included Sirius, Howard Stern and other ** I wouldn't hit a dog in the behind with. I got on the phone. The first call I made was to a girl I could hardly understand. After explaining what I was told, she came back with I ordered the total package and unfortunately it was non-refundable. I won't go into everything, I explained to this trained liar.

After asking her if I told her I would sell her a diamond ring and after getting her money, I gave her an apple would she be upset. She said yes and asked if she could put me on hold. She put me on hold after saying she would be right back. Liar! The conversation we had before she put me on hold was a little over 15 minutes. I was on hold for another 47 minutes whereupon I was disconnected. It didn't matter to me. I had sat the cell phone down with the speaker on and watched the golf tournament in China. I called back and got another XM trained lair. I explained how I never ordered a Total package with Sirius and Howard Stern. I went over everything with her.

Unfortunately she said this was non-refundable and she couldn't change anything. For all you people reading this, have you realized that these lairs haven't received any money from me yet? They couldn't use my Visa gift card because I only put $300 on it! You should tell all your friends to have XM send an invoice and if you have any problems before you get the invoice, treat them like they have been treating us like helpless fools. I am going to skip a couple of XM ** and the conversations I had with them. I'm fast forwarding to the last XM liar I spoke to Sunday evening.

After explaining everything to her (by the way, this was another lying, hard to understand foreign lady), she told me she would put me on hold and see what she could do. She got back on the line and said she had changed my subscription to a lifetime XM with no Sirius and no Howard Stern. The price would be $576.49. I asked her if she was sure about the price and I would only be receiving XM and XM only. She replied she was sure. I repeated this over and over and she repeated the same lie. Monday morning, I got up and logged onto the XM internet site. Nothing had changed. It was still $742, XM plus Sirius and Howard Stern. I'll skip the next two conversations I had with the lying XM non-service employees.

I sent emails filled with profanity. I find one must use profanity when a corporation's non-customer service reps are basically telling it's customers to get **. The response to each of my emails was thank you for being a customer and if there is anything else we can do to be of service, please reply to this email. No resolving the problem I stated in my email, just their ** off reply of: if there is anything else they can do blah, blah, blah. Not once do they address the English words written in my emails. Just some giggling script they have been told to use when money is involved.

The second to last person I talked to was a young foreign-speaking man. He had no problem understanding what I had gone through and he assured me he understood how I felt. And even though the system would not let him change a thing, he would escalate my complaint and I would get a call. He didn't lie. It was not long after I hung up that I got a call from some foreign-speaking lady. I know I got a call only because I told the nice man that XM had nothing from me. I had paid nothing. I was going to be invoiced. That must have sent alarm bells off with in the XM organization; therefore, the call. After my short explanation to this female Einstein, she said she couldn't change anything; however, if I pay $608 right then, I would receive the XM complete package without Sirius and Howard Stern.

I asked her about the $742 invoice and she said to ignore it when it came to my house. I chit you not. She said to ignore it! I said, "So I pay you right now $608 because you can't change anything and I'm supposed to ignore the $742 invoice when it comes to my house?" Yes, she said. I said I'm supposed to believe you when I've dealt with all these other XM liars!? That was the end of our conversation. I have no intention of paying these ** one worthless copper penny. Thank goodness that nice American girl from southern West Virginia couldn't take my Visa card because I had that $300 limit on it. I chose $300 because I checked the two-year XM price and thought $300 would cover it. Thank goodness it didn't cover it and thank goodness she didn't come down in price.

Imagine that nightmare had I did everything you have already read in this pathetic complaint. My advice is that you please tell all your friends to tell all their friends and co-workers not to go more than one year with this inept, lying company. And go to your bank and purchase a Visa gift card to do business with XM/Sirius. This way if, and by all the complaints on the Internet regarding XM/Sirius, the odds are you will get burned, you are only out the one year price. I've told XM in my emails I've recorded our conversations and I am making copies to send to the FCC, my state Attorney General, USA Today and my congressman. Hopefully, not all of the above have been bought and paid for by corporate lobbyists.

My first experience with XM went on for years and I never had any problems. I loved XM Satellite. It came in handy during Hurricane Katrina. It was only when XM tried throwing the royalty fees onto the customers back that I called and had no problem canceling. To now read all these complaints on the internet regarding XM/Sirius, something has to be done. This has gone on for far too long and if we can all pressure our congress people to hold the CEOs personally and financially responsible, things will change. Until then expect these non-customer service reps to basically tell us to go pound salt. Good luck and believe me I will never put myself in the cross hairs of a company like XM/Sirius again.

No economic damage was done to me. No physical damage. Mentally, I thought I was being punked by some government agency. Hey guys, lets forward all XM calls to the NSA and mess with the minds of XM/Sirius customers. I'm serious. I have dealt with some of the biggest liars and the most absurd people involving money transactions, but nothing and I mean nothing comes close to these liars and ** at XM/Sirius. Why haven't any attorneys taken on a class action against XM/Sirius? You feel like you are in the Twilight Zone dealing with these ** cases.

Charged 3 times for yearly renewal. Called XM 12 times within a 10 day period of time. I was hung up on put on hold then finally told because the manager had gone home my account "problems" could not be taken care. Finally, I called my credit card company to file a fraudulent charge complaint and wrote a letter to have my account closed and credit card info to be taken off their computer. I have yet to receive any response.

First let me say that I love my XM radio and have been a subscriber since early 2004. I've owned 3 Chevy Tahoes from then until now and have had XM in all three. I had a 3-year subscription that I bought in Oct 2008. I've never had a real problem until recently and have found out that your customer service leaves a lot to be desired.On or about October 27th, I purchased a new 2011 Tahoe (radio ID # QTDM72H4) and traded in my 2007 Tahoe. I called XM and requested that my account add the new radio ID and get rid of the old radio ID and all seemed well. However, I later noticed that my subscription to the Best of Sirius did not transfer over to my new car and this is where the trouble began.

I called customer care and told them of this problem and they told me this was due to the fact that I was currently on a 3 month trial that did not include my Best of Sirius package. I told the representative that I wanted my BOS package back and he told me that what he would do is give me the BOS free during the 3 month trial and that once the trial ended, by the balance of my 3-year subscription would kick in until completion. I was happy with this result.

Yesterday, November 2nd, my XM service terminated unexpectedly. I called customer care and they told me that my account had been cancelled and that a credit has been issued on the balance of service. I had no idea why, but requested that they restart it. A representative named Jelly (couldn't understand him so that may not be his name) told me that he could not do that, but would instead take my credit balance and apply it to a new account. I told him that this was unsatisfactory as I had no idea whether or not the credit balance accurately reflected what I had left on my 3-year subscription and also suggested that perhaps the low rate I locked in back then may not apply now, which means it would cost me more to re-establish my subscription.

After getting nowhere with this representative, who kept telling me he couldn't re-open my old account, I asked for a supervisor. He told me that none were available. I then asked to speak to a different representative and he told me he could not do that either. After being on the phone for 2 hours, I finally told him I was just going to reluctantly cancel my subscription entirely. He then immediately transferred me to another rep named Tom, who I later found out was in customer retention.

Contrary to Jelly, Tom was very helpful. He immediately asked why I was terminating and I went through the whole story again. Tom was able to find my old account and cancelled my new account that Jelly had opened up against my wishes. He also said that it appeared that my new radio ID had been assigned somehow to another account and that is why my account got cancelled. He then re-started my 2007 Tahoe radio, transferred the 2011 radio over (he did have to assign me a new account number 1-19070643027), gave me a free, 3-month subscription of Best of Sirius in addition to my new car 3-month trial, applied my $170 credit balance to a one-year package ($200+ cost) and gave me 1-year of BOS after my 3-month free trial due to all of the ** I had to go through to get this mess straightened out and to help defer any extra cost for a one-year subscription carried vs. my previous 3-year subscription. He also was able to tell me when my 3-year commitment had begun and reassured me that no cancellation charges were applied. I was very satisfied with this result.

However, I still could not log into my account online, but Tom told me that it should be taken care of within the next 15-20 minutes. As of this morning, Nov. 3rd, I still cannot log into my online account. I had to go through another 3 representatives trying to explain this issue and none were able to help me. I am now being told that it should be fixed within 24-48 hours. All told, I've spent approximately 4-5 hours on this entire episode. From a customer care standpoint, this is completely unacceptable. While I appreciate Tom's efforts, I can't believe that a long-time subscriber such as I has to go through all of these hoops to fix a problem that clearly was not of my doing.

I have been trying for 3 months to get a refund from XM radio. They hang up on me and will not transfer me to a supervisor after waiting for 30 minutes. They have charged my credit card for 598.00. I am due a refund of 119.00.

I cannot get help from this company. The call center is based in the Philippines. They do not speak English. I need help in collecting my refund. I am being charged interest on my account for the past 3 months that they have refused to give me my refund. Thank you.

When we bought our second new Buick within the last 5 years, they gave us free XM satellite (Sirius) radio for a few months trial. We were told if we wanted to continue it after the free trial, it would cost us $37.50. We kept it for a few more months and paid for it up front but decided to stop service. Now we are told we have to pay for continued service even after they turned it off. They have harassed us all weekend with dozens of phone calls.

We called today and tried to get this corrected. After 45 plus minutes of passing me from person to person, I finally got a man who tried to pressure us into keeping the service. He did say that he could have service cut off but I would have to pay for the service (even after it was stopped last month) to the tune of $37.50. I cannot believe Buick would deal with such a shoddy company, so I have decided that my next car will not be a Buick. Harassment does not do it with us. We had our weekend ruined while our grandchildren visited from another state by the barrage of phone calls from this company all day Saturday 10-30-10 and 10-31-10.

In January 2010, I purchased an XMp3 portable radio. I also had a three-year subscription on my vehicle. On January 26, 2010, I ordered a 1 year XM Everything subscription for my XMp3 radio. I asked them to bill me because I did not want the automatic recurring payments. I finally received the bill during the last week of February and paid the bill on March 5, 2010. I have the bank statement and XM billing statement, found online, to prove it. The amount was $136.69. In May of 2010, my three year subscription on my vehicle ran out so I called an canceled the subscription for the vehicle only. The girl I spoke to was very friendly and I had no problems. After putting the data into their system, she herself was surprised to tell me that I would no longer be receiving the multiradio discount and that (the surprising part) I would be receiving a $57.14 rebate! Yeah, that's right, a rebate.

Needless to say, I never received it. Starting in June 2010 I began receiving bills for the amount $167.69. Again, the online statements to show. After multiple calls, with the same results as everyone else complaining. Hang ups, long wait times, no answer as to why I was being billed, etc. Being frustrated, I ignored the bills as my service was never interrupted. Then again, in August of 2010, I received another bill for $169.69. Again, I ignored it. Why did I not receive anything in July?. This time though, I started receiving phone calls. These ridiculous phone calls are made at all hours on all days. When answered, it is an automated message that tells you to call back. Why the hell would I do that after my last experience?

So just as before, I ignored the calls and statements. On October 1, 2010, I started an email thread, which I disappointingly deleted. I thought the issue was resolved. XM explained that it was their error as they had never removed the vehicle radio from my account and that they were billing me for a one-year subscription on the vehicle. They stated that the problem was resolved and sorry for the inconvenience. After that email, I no longer received any calls. Finally, on October 22, 2010, XM suspended service on my radio. That morning, I was on the phone and received the same crappy service as everyone else. This was mainly hang ups when they could not explain to me why I the radio was turned off. Since calling is a joke, I started another email thread. Over the past week and many frustrating exchanges, I received the following email,

"Dear Mr. B,

Thank you for contacting Sirius XM. We apologize for the inconvenience this may have caused you. We have checked our records and it shows that the Radio ID ----- used to be the Secondary Radio on the Account Number ------ which was subscribed to one year Multi Radio XM Everything from Jan 26 2010 - Jan 26 2011 that was paid last 3/17/10 in the amount of $136.69. However, when the primary radio on the account, which is Radio ID ----- was cancelled from the account, the subscription of the Radio ID ------ should be changed from one year Multi Radio XM Everything into a Primary Radio subscription like one Year XM Everything because the system requires a primary radio on the account. So the subscription was already changed and the old, paid subscription of the Radio ID ------, which is one year Multi Radio XM Everything was prorated and the credit was applied to the new subscription which is one Year XM Everything.

So the account was charged of $117.57 for the radio subscription from Jun 04 2010 - Jun 04 2011. But the payment was not receive on or before the due date so the service was interrupted and the used service was prorated. On Aug 18 2010, the service was reinstated by another department so the subscription started again and will run from Aug 18 2010 - Aug 18 2011. The amount owed is $158.59 but the payment was not received on or before the due date as well so the used service was prorated. The current account balance is $21.06 for the used service.

Please email us back for concerns that were not cleared.We are committed to providing you with the best in customer care. You can also manage your account Online 24/7, by clicking here https://***.xm.

1-***-***-**** (800-***-****)"

So please tell me, why when I paid for a one year starting in January they tried starting two separate times another one year subscription, one in June and one in August. If that is the case, which they clearly state in their emails, do I owe $21.06 as opposed to the full subscription fee? And in the first paragraph, they even state, "We have checked our records and it shows that the Radio ID ------ used to be the Secondary Radio on the Account Number ----- which was subscribed to one year Multi Radio XM Everything from Jan 26 2010 - Jan 26 2011 that was paid last 3/17/10 in the amount of $136.69."

Right there, they even said I paid through Jan 26, 2011! And they still turned off the radio. Unbelievable. I really enjoy the radio as I travel a lot for work. I especially enjoy the Opie and Anthony show on XM 202. That show is the one and only reason I ordered XM. So much for the customer always being right. In addition to this complaint, I have also filed a complaint with the Better Business Bureau of New York. It was an eye opening experience to see thousands of complaints filed with the BBB. You can search the company on www.bbb.org.

They wouldn't help me to get my XM radio working. All they said was there was a 10 dollar one.

I did take a promotional offer and that was going to be all. My radio ID was somehow switched with another vehicle at the company I work for, so I was getting charged every month on my card for another radio when my offer was a one-time payment for 4 months. It took a dozen calls just to get someone to understand what I was telling them, and half the time I could not understand them. They would continue to repeat the same lines as if they were reading it, never hearing what I was trying to get through.

This has been going on for more than 4 months. Finally, I did get through and have been waiting for over 2 months for a $62.69 reimbursement. They will say it will post in 5 to 7 days but has not as of today. I have called about this maybe 5 times. I did call again today and was told it posted September 10; it has not. I called back and they did say that it was held up for some reason but she will take care of it today. I will let you know in another 5 to 7 days. I will never use XM again and would like to get the word out to as many people as I can to beware. It is not a great amount of money, but is so frustrating when you believe it is resolved. Then week after week and month after month, you get to start over again.

In December of 2009, I purchased two XM portable radios with a three month subscription. We had trouble with one radio within three weeks. It was still under warranty and they told us they would replace the battery. That worked for approximately two or three days and the same thing happened. We called again and they sent another unit. Within a week, that radio also malfunctioned. At that point, we decided we did not want to continue with the hassle. The radio only worked for about 3 weeks in the 2 to 3 months we had the subscription. XM would not refund my money, so I disputed the charges with my credit card company and after reviewing the evidence, Chase credit card credited my account.

I continued to pay for the other portable receiver that was working. Then I started receiving bills with balances due from the portable radio that did not work. I called XM numerous times and was on hold for many hours with no resolution. On July 16, 2010, I called again and spoke with a wonderful rep by the name of Andy, who looked over all the notes from the past several months and finally said that he would negate all the charges. All I owed was $59.36 for service on the portable receiver that was working from 6/21/2010 until 9/21/2010, which I paid that night by credit card.

I thought the issue was finally resolved. However, within a month, I started receiving bills again for past charges. I called on 9/27/10, with no satisfaction. I called again on 10/22/10 and spoke with a rep who said she saw the notes and I did not owe the amount that I was being billed for. She gave me another number and told me to call and ask them to reference her notes from our conversation. She gave me her name and rep ID.

I called on 10/25 to try to resolve again. I spoke with a rep, who tried to tell me that the balance was for service from 3/21 to 6/21/10. I told her that I had been billed on my credit card for that billing period on 3/21/10 as I was set up at that time for auto billing. She told me I was wrong, even though I have the credit card statement to prove it. I called back a few minutes later, started to talk to a rep and was suddenly disconnected. I called back a third time and spoke with another rep who proceeded to go over the math again. I told him he needed to look over the notes in my account from 7/16/10 and 10/22/10. He then agreed to put me through to a "supervisor". I was on hold for thirty minutes and I finally hung up.

XM radio sent my account to a collection agency in spite of sending statements earlier in the year that said the account would be closed if I did not renew it. Supervisor "George" at XM said you were automatically billed unless you called them and cancelled the account. Beware of the XM scam.

Seems like it's the same thing over and over. In February 2010, I attempted to cancel the subscription on the satellite radio in our home. In June of 2010, I found out that XM was still trying to bill me for this. They sent a message that the credit card on file had expired. I called and explained again that I wanted it cancelled and was told they would do that. I was trying to update information on the website in August of 2010 and discovered they still had not cancelled the subscription. I called again and was told they were having problems and realized this account hadn't been cancelled.

In October 2010, I received a letter in the mail showing me that there were 2 radios on the account and how much was being charged for each. I called again and supposedly they cancelled the subscription. Meanwhile, 2 weeks later, we sold our car (which also had Satellite Radio). When I called XM to cancel that subscription, they shut down the account. I have no way of finding out at this point if they've cancelled both or not. I'm still waiting to see something show up in the mail. This is a very poor way of doing business. Apparently, once you sign up for Satellite Radio, you can never escape.

On Sept. 9, I called to have service switched to a new receiver. I purchased a new vehicle and it came with 3 mos of free service. At the time, I spoke with only 1 technician but she put me on hold for more than 5 minutes. After the long hold, she told me the service had been transferred and I was even sent an e-mail confirmation of the change. On Friday, my XM service was not working. I called the company and was told I would have to speak with a different department.

In the transfer, the call was disconnected. I didn't have time to wait, so I just decided to call back later. Yesterday (10/16/10), I called back again. I was greeted by a nice CS rep and he told me that it showed my trial subscription had ended and I needed to set up new service. Agitated, I told him I did that more than a month ago and even received an e-mail showing the change had been processed. He took the time to restore the service and in doing this told me what the renewal rates would be for the coming debits. Here, it was discovered another error in that my quarterly debit (auto drafted last week) was twice the amount the representative said it should be. He said that he didn't have the ability to change it, so he would have to transfer me to another department.

After being transferred, another representative asked me for the same information I had just provided to the previous representative. I had to start over from the beginning to explain what was going on since the first rep didn't share the information with her. In the midst of trying to explain what happened the second rep cut me off in mid-sentence rather than waiting for me to finish. She proceeded to cut me off rather than listening three times. She said the reason I was double billed was because I had three active receivers on my account. I again explained that I called to have the third receiver discontinued and service transferred a month ago.

The rep either wasn't listening to me or didn't understand what I was saying because she repeated what she just told me 2 minutes ago. I was livid by this point and told her to cancel the service for the third receiver and give me a credit. The representative told me she would have to transfer me to another department in order to cancel service. When the third representative answered, she again asked for all of the same information I had provided twice before. Then, I was asked, "Why are you canceling your service today?" It was by this point that it took all I had not to blow up. I told the rep it was supposed to be cancelled and service transferred a month ago but wasn't. However, before I could finish I was again cut off in mid sentence. When I could actually finish my sentence the rep asked if she could place me on hold and I just said, "mmm hmm."

That hold was 5 minutes and 13 seconds long. The rep came back on the line and said the service was cancelled for the old receiver and my account was updated. I asked if I would be receiving a refund and was told they don't provide refunds, but a credit would be issued to my account. In all of my years of dealing with Customer service (phone, credit card, cable) this was by far the worst customer service experience I have ever had.

I had XM on my SUV radio. I called and renewed for another year but they set me up with a lifetime subscription instead. I would never order a lifetime because I only keep my vehicles for 3 or 4 years. I called many times, wrote emails, wrote a letter. They wouldn't budge. My credit card company reversed the charges and it was up to XM to prove with a recording.

They don't have a recording so they continued to bill me. Finally, it was sent to a Collection Agency. After talking with them, I realized I wasn't going to win this one despite lack of proof on their part. I called XM to try and work with them and I was willing to pay the bill for a lifetime which I'll only use for another year since I will sell my vehicle then.

Long story short, even though I paid the past due amount, $474.93, they would charge me again for another subscription in order to turn it back on. They would not reactivate my subscription even though I paid for it since the subscription had been turned off many months ago. I would be charged again if I wanted to reactivate. If I'm going to pay for a lifetime subscription which I did not order, at least I want what I'm paying for.

After canceling my subscription, I am still being billed monthly and have no luck with customer service. I'm tired of paying for a service that I clearly canceled. If I don't pay, they said I'll be referred to a collection agency. Seriously, they suck!

I canceled a radio on 9-08, but XM failed to cancel it in their system so they have been billing me since 2008 for a radio service I did not have and has not refused to issue me a credit for $309.07. To make matters worse, after speaking to several representatives including supervisors over the course of 4 , today the representative tells me she cannot find the account to verify that they owe me any money. The account was deleted so there would be no record of the credit I was due.

I cancelled service in March after paying bill for year. I was promised the return of $243.83 overpayment. I called on 3/10/2010, 4/18,7/31, 9/8 and 9/17/2010, still no refund.

I called on 9/15/10 to cancel one of the radios and was assured only $23 would be taken and I would be paid to 2/16/11. The new amount as of 2/16/11 would be around $44. On 09/15/10 the wrong amount was drafted. The draft did occur one day early. On 09/17/10 I called and spoke with a rep who assured me I would have the difference back into my account in 24-48 hours. On 09/20/10 I spoke with a supervisor who basically told me I was in the wrong and I will get my refund in 4-6 weeks in the form of a check. Also he gave me a fax number to show proof the wrong amount was taken and for the review of the overdraft charge. At the same time she did also tell me you don't refund overdraft charges.

She also said she will note I will be getting a free month of XM coverage and my next payment will not be due until 03/16/11 and that it will be around the $44. On 9/21/10, I had to call XM again because I was given an incorrect fax number. The person I spoke with told me he will make sure I get a refund in 7-10 business days back to my bank account. When I questioned him about the "free month of coverage", I was advised there isn't anything in their system about that. On 10/6/10 I called back again because I still have not seen any money from them.

I was assured they would take care of it right away and send me a refund back to my account in 7-10 days. I also questioned him about the free month of coverage and he wasn't able to find anything. Because they drafted too much money and they drafted the money early, I incurred an overdraft charge. As of right now, they owe me around $80 (give or take a few dollars).

I explained, to no avail, why I don't do automatic deduction.

If I forget and they make the deduction, it may cause insufficient funds for another transaction resulting in my bank charging me a fee. Basically, I was told over and over again the only way to avoid this fee is to do automatic checking account deductions. I refused to pay the fee. However, I have paid the rest of the bill. Now, they are sending me a disconnection notice because I owe $6.00 for three previous invoice fees. Is it illegal to charge a fee to pay a bill or receive a paper bill? At least I pay the bill online, this reduces their processing. Since there is no other way to remind people their bill is due, XM is making a bundle charging this invoice fee!

I can't even begin to explain, as it would only sound like I was being punk, like the show. After 5 years of having XM, I finally terminated my contract. My blood pressure couldn't take it!

I have tried to receive help numerous times. I have the proof of calls made through my phone bill. 117 minutes within the last month, still no help. They cannot find my account. They find it, they tell me one thing and do another. I have sent e-mails, no one answers them. I called and spent over 117 minutes in numerous calls looking for answers and I get nowhere. I would like to pay the part of the bill I owe--September's payment, but I cannot get anyone to send me an invoice, and the account I have cannot be recognized by anyone.

The very same thing has happened to me that was reported by others. A promise to waive 57 dollars worth of payments that they completely messed up and then no memory of making that promise to me. Holding and holding and being disconnected or left until I hung up. Help Marcey ** swva.net. I will leave my phone #, but I have yet to speak with anyone who could do anything but put me on hold and leave me there until I have no choice but to hang up. 540-**.

As reported to XM, they are billing me incorrectly. Their phone support is terrible. I was on the phone for 15 minutes and the lady could not even tell me why and of course the website won't let me log in for 2 days "system errors". They are legendary for some of the worst customer support, but this is a new low.

I purchased a car with a 3-month XM Radio trial membership. I was sent 3 notices about activating the radio once the trial period was over. Each time I received a notice, I sent an email requesting that the new radio be put on my existing account so that I could get the discount. Today, I received another notice indicating that the service on the trail radio was to be disconnected and to get it reconnected, I would have to pay an activation fee.

I called the telephone number that was on the notice but the telephone number is not a working number. I found another telephone number on the website. I called that number and was on hold for 25 minutes until "Nancy" answered the phone. I explained to Nancy how I wanted to handle my account. She put me on hold for 15 minutes, and she came back and told me that it could not be done and I would have to have no accounts (with no multi-radio discounts). I told her that there had to be a way to get it done. She said she would try again.

I believe all of the was a ploy not to offer me the multi-radio discount.

I have had to call the XM Radio Customer Service in the past, and routinely I have found the customer service to be one of the worst experiences I have ever had in dealing with a customer service department. The wait time is always at least 15 minutes and when you finally get to a human being, they cannot help you, especially when you are trying to cancel a radio or add a radio. The corporate management should be ashamed of the company's customer service. I do not trust anyone I speak with there. If there was an alternative XM to satellite radio, I would drop XM Radio immediately. If they fall under the FCC, I would like to know how to report their practices in trying to get the customer to spend more money than is required.

I had a five radio 2yr plan which came up for renewal (card on file was outdated too). After calling in for pricing, I told the lady I could not afford the radios and to let them expire. The service continued for another month before ending. Then last month, I received a bill for $107.43. I did not pay since I assumed my radio subscription was done. Today, I was told I would be turned over to collection agency.

Here is the email I sent to XM regarding my issue. I will be trying to cancel my service ASAP. This is the worst company I have ever dealt with in my life! I am writing to report the terrible service (if you can call it service) that I received from XM regarding a billing issue that I am having. As of the writing of this email this issue has yet to be resolved and I was told 26.5 hours ago it would be taken care of in 24 hours. I found that I am being overcharged for my 3-year XM Everything Plus Best of Sirius subscription and called to resolve the issue. So far I have paid $627.88 for a subscription that cost me $511.40. I called on 9/21/2010 at around 8:20 am EST and spoke to a woman.

I explained my situation to her. I had to tell her the payments I made (she couldn't see these), then I was put on hold and after 2 minutes disconnected. I called right back and got Dean at Station 931 on the phone. I spent 25 minutes on the phone with Dean trying to get this situation resolved and he was absolutely no help to me at all. He asked me 4 times to tell him the days and amounts that I paid, then I could hear him trying to add the amounts together (I didn't want to be put on hold because I knew Id just be disconnected again) to try to see if what I was telling him was true. He could not seem to add together $105.74 + $105.70 + $209.28 + $103.58 + $103.58 to get to $627.88 nor did he understand that this is greater than $511.40.

I asked repeatedly to be forwarded to a supervisor and he refused saying she is taking her own calls. He did nothing to resolve this issue on the phone and said he needed to submit a problem report regarding my account. And then he guaranteed me I would receive a call within 24 hours regarding the resolution to this issue. Again, it's 26.5 hours later and no resolution. I also asked him to remove my credit card from my account and change me to invoice billing and he did not do that. I was a Sirius subscriber until February 2010 when I purchased a 2010 Toyota Prius that came with XM. Subscribing to XM was the biggest mistake I have ever made. Your customer service is horrible. The people you speak to on the phone are complete idiots and I am still out $116.48. Any thoughts on how we should resolve this issue beside canceling and going back to Sirius? I am out $116.48 in over charges. Not sure what will happen when I call to cancel my service.

I paid for a 1-year subscription. I was able to use my radio, without major problems. I accessed my account online from time to time. Once they started charging to listen online, I basically stopped going online. I purchased a new car with the XM radio built in. So, I had my account transferred to the car's radio and had the 3 free months added to the end of the year subscription. No problems yet.

Now, that my subscription is about to end, I logged onto my account online to view the subscription options. I thought I may change the package or go for a longer subscription. When I tried to log-on, I get a pop-up message saying that they are updating my account and areas of the system will be unavailable for the next 10 minutes. However, the 10 minutes never ended. I could not access my account information outside the welcome page. I called customer service, was on hold for 20 minutes, just to get disconnected after someone from the Philippines answered.

I called back, got someone else. They said my credit card had expired and that they needed to update the account. True, the card on file expired back in April, but I figured that the account was paid for, therefore I should have access to my account until the end of the subscription. Wrong! They refuse to allow me access to the account that is paid in full because the credit card on file expired. In the last 7 days, I've called 4x and e-mailed 8x. They still keep saying I have to update my credit card. They won't say why they feel justified in blocking my account if it's paid!

Tonight, I called, again, and asked for a person in America. I was told by this Filipino that I would have to keep calling back until I got an American. As I hung up, I said how ridiculous this was. I called back. As I called back, call waiting chimed in. It was the Filipino I had just spoke to. When I answered, he simply said, "** you **!"

I was like, what? He repeated it! I asked what his problem was and he just laughed and hung up. Now, I'm glad my credit card had expired. After reading these horror stories, I don't want them renewing my account automatically. So far, I've filed 2 Better Business Bureau Complaints in the past 7 days. I do plan on calling the NYC # and complaining to them. I know it will do me no good, but I figure that eventually, someone will listen. Between the BBB or an Attorney General somewhere.

Called XM because I cancelled service and they never refunded my money. After 3 separate calls and 3 Indians, who do not speak good English, they all promise they refunded my money and I have still not received any money. So frustrating. I hate XM! They do not know what service is about!

When I purchased my Honda in 2005, it came with a free subscription to XM Radio. When that expired, a friend used his credit card to purchase another year for me as a gift. When that year expired, thankfully that card had expired so he didn't get recharged. But now, XM has sent me to collections for a past due balance because of their Automatic Renewal Terms which I knew nothing about.

Apparently terms are printed on the back of the bills, but I never once received a bill until after the subscription expired, as my subscriptions were either free, or paid in advance. I never signed a contract with XM and never authorized the automatic renewal in writing or verbally. I have made several attempts to reach someone at XM that I can speak with but wait times are so long, and when I finally get through they tell me they can't help me because my account has been turned over to collections!

On August 28th, 2010, I phoned ***-***-**** to cancel my XM Radio Subscription. Account #*-*********. The phone representative told me I would receive a $10.49 refund for canceling on that date. On September 7, 2010, I was billed $12.15 which is the usual monthly billing fee. However, since I canceled I was due the refund of $10.49. So now I am due a refund of $22.64 since I never received the original refund plus I was billed $12.15 on top of it. Every time I phone, I am put on hold for at least 30 minutes and then I'm told that I will be receiving the refund (I have phoned four times so far). No refund yet. I have now written two emails and told the company I am filing a complaint due to them not issuing me the credit I was promised.

XM Radio has turned an account over to a collection agency saying I owe $40.34 from July 8th, 2010. I traded the vehicle for a Mercedes in March 2010 and cancelled the service with XM. They never sent me a refund for the prepaid service and now they want me to pay for service on a vehicle I haven't owned in months. They are threatening my excellent credit rating. So far I have been on hold with them for 2 1/2 hours with no help from anyone. They transfer to you from one person to another.

I have not had XM radio since March. I tried to continue my service but there was no signal of any regularity. I worked with the customer service department through hours of my personal time and to no avail! So I cancelled. I have been charged through my bank account anyway. Each time I try to deal with them, they act like they do not know you or what you are talking about or they send you to another department which never picks up! They continue to draft money from my checking account without my permission and without providing me the service.

I am so disappointed! I started this service with a trial membership that I carried on with payment after the 3-month trial period from 2007. So obviously, I like the service. Now they want the money but to give me 0 service. I have been treated very unprofessionally and charged from my bank account without my permission. The customer service they offer is a joke! They are basically stealing money from people. Please Help!

Three years ago, I paid for a 3-year contract to have XM Radio in my car. I elected at that time not to automatically renew any contract. Simply, at the end of the contract, they continue to provide services, then billed me and expected payment. I did not pay and they sent the $37 with late fees to their collection agency.

Of course, I went ahead and paid. XM Radio does not act ethically. They provide no way to contact a live person to discuss services or an account. They are now a monopoly and have the blessing of the FCC. It should be withdrawn and a class action suit should be filed for auto renew provisions of their lengthy contract and tactics of extracting extra fees from otherwise good customers.

I will stick with broadcast radio.

I received a bill on 8/28 for $47.94 in the mail due to my credit card not going through for the payment for the next 3 months. I was going to pay it my next pay period then I got a call on 9/1 at 8:58pm. I called the customer service line and told them to take me off their calling list, I will pay the bill when I get paid. They said they would. I got 2 calls on 9/3. one at 8:02 am and 8:58pm again. Again I called and this time, I told them if they call my house again, I would cancel and they can forget about my payment. On 9/6, I received 2 more calls the same times.

I called and asked to speak to a supervisor and was put on hold 20 minutes. I called back and refused to give my info to anyone but a supervisor. I told them I want to cancel and the reason she proceeded to tell me that they will continue to call me because I am in collections. I asked how could that be since I pay in advance for my service every three months. She said it's too bad that they will continue the calls. I explained that by law, if I tell them to stop calling they must. She refused to do anything so I canceled and then thought I wouldn't hear from them again. Well, I have also been emailing back and forth and getting nowhere, but smart ** answers.

I asked for written confirmation that my account is canceled and was told I have to call the cancellation department and that they hope I'm happy with my 100% satisfaction guaranteed service. That just ****** me off and I responded with some choice words. I have called again and got a confirmation number of cancellation and told my balance from 8/19 - 9/7 was $10.31 and told them I would pay the bill when I get it in a corrected amount. I have gotten 4 phone calls since saying I'm in collections or that my info is incorrect to call them.

I want to sue them, I've had enough all these early morning calls and late calls (even though by law the times are okay). I have a 10 month old daughter who is teething and not getting enough sleep. I have explained this and they do not care. Not that I expect them to but I just cannot believe they are handling this like they are. If I had seen these complaints before, I would not have ever signed up for this service. I need help or I'm disconnecting my phone.

Beware of XM Radio. I continue receiving bills from this company even though I've tried countless times to cancel this subscription. I've sent cancelation letter after cancelation letter, and I've called their customer service over and over again. The only thing you'll get from their customer representative is one big run around. When I've called, I've been switched from one customer service rep to another. I've wasted hours on the phone. Each rep says the same thing; "Let me switch you to someone who can help you with the cancelation process." They all simply ignore my cancelation request and do nothing but ask for the same information over and over again.

I've disputed the XM credit card charges and I've had new credit card issued, but this doesn't faze the people at XM Radio. They then start sending me bogus bills for bogus charges via snail mail. This is the worst company I have ever done business with. The customer service is absolutely horrible and their billing practices are absurd. Do yourself a huge favor and avoid this company like the plague.

I purchased a new car with XM radio free trial, at the time of purchase, they needed a CC to confirm that it was me. At the end of the trial period, we called to confirm a cancellation of service. They begged us to stay, I said no, no and no to every offer that was offered. Then they said, how about an extra 3 months free? I said I do not want the service. And if you want to give me 3 for free, it's up to you. They activated 3 months and at the end of three months, they signed me up and started billing me.

I called and said no, I do not want the service and instructed the card company to restrict any future billing from them. They attempted billing again, with no success. Then I received a collection notice. After calling, explaining it to them "calmly", they put me on hold and hung up on me 2 times. Finally, they admitted that I did cancel the service and will remove the collections (again).

Nothing is worth the grief XM radio subjects its customers to. XM has a very creative billing procedure. You'll get random bills for a variety of packages you don't want in time increments that don't make sense. Their billing statements are obtuse and purposefully obfuscatory. Last year I had to have my credit card company handle the dispute.

Here's my advice. Buy an iPod and get your own podcasts and music. You'll be listening to what you want and in the end it will be less expensive and less of an aggravation.

Unfortunately, you won't get XM to listen to you unless you scream at the poor "customer service" representative--if you can get one to answer the phone. (They have their own definition of service that I'm not familiar with. It involves abusing and annoying the customer. ) I've just reached my limit of patience and cancelled my account.

Some more advice: if you want to cancel your account, do not use the word "cancel" with the service rep! You'll be put on hold or they'll just drop your call. Tell them you have a billing question. Get referred to someone in billing and then demand cancellation. Good luck. You've entered the abyss. The 666 in the phone number should have been a clue.

I love my XM Radio service but absolutely hate dealing with their customer service network. Here are some tips to deal with XM Radio successfully:

Try to do as much through your online acct. as possible to avoid having to call them. Try not to have them update anything for you over the phone; the reps are overseas in Philippines and as such, they misspell numerous items, even after you carefully spell it out for them. Expect to be hung up on if you are impatient or difficult. Being friendly actually really helps you get better service On cancellation, I would absolutely do this via registered mail instead or via their online system. Don't try to call, I've read others' horror stories. It's also good to know that if you try to cancel by just removing your credit card or letting an expired one stay on, you are still liable for charges until you notify them. Keep good records of your username, password, and radio ID. If you lose it and need to have them look up that stuff for you, you are totally at their mercy and it will be frustrating.

I'm trying to cancel my service that was renewed without even a phone call. I called customer service and I waited for 15 minutes to talk to one representative. After talking with that representative, I was transferred to holding on the phone. After 45 minutes of holding, I used another phone to dial back in, talked with someone and transferred again to holding. I called back in, transferred again to holding. After four attempts, I decided to write this and let everyone know that getting a refund and cancelling an unauthorized renewal of a XM account is just about impossible.

I purchased and paid for lifetime subscription, but continue to get invoices for subscription as if not paid. I repeatedly called Customer Service to get this fixed, each time, I'm told my account is okay. I ignored invoices, but more come. I get threats to interrupt service.

This is Fraud. Several different amounts were charged on my c.c. every month. I tried to call several times each month, being put on hold for an average of 35 minutes each time. No one in the third world countries that XM contracts out to knows what they are doing. No one can answer my questions nor correct this problem. I have never in my life experienced such retardation in a customer service company.

I tried to renew my subscription but was told my credit card ending in 6211 was no longer valid (even though it was) so I gave them a second credit card number and shortly thereafter received a bill from the second cc company for the agreed upon amount. Several days after paying that bill I received a bill directly from XM for $21.79. I figured it was an error due to the credit card confusion so called XM and after explaining I had already paid the full renewal charge I was advised to ignore the bill and discard it, which I did.

Several days later I received a bill from the first credit card company (the one with the presumably invalid number) for $21.79. Once more I phoned XM to explain the whole story from the beginning and after at least a half hour wait for a human voice and an additional 20 minutes of pleding my case I was told they would credit me for the $21.79. Two weeks later the credit was still not showing on my credit card account so I called XM again.

The same half hour wait for a voice and another 15+ minutes re-explaining my case I was told the credit was already on my XM account and I would get this credit upon my next renewal of service, July 2011. I then requested a credit to my credit card and not my "in-house XM account" and asked for a supervisor. After another delay the same operator returned on the line saying no supervisor was available to talk with me but she did find one who said they could not credit my credit card as requested.

This is nothing more than the annual hassle I go through with these people when renewing (my third year). They are either thieves or incompetent or more likely both. If there are any gamblers reading this call me up. I'll bet $100 next July 31 when my renewal comes up the $21.79 promised credit will have mysteriously vanished.

Two years ago, I requested a three month trial to XM and was given the service and a "free radio with no obligation." Well that has now become a living hell for the last two years. The company uses, in my opinion, poor and dishonest tactics to force you into to contracts with flat out lies. I have spoken to many employees trying to cancel account, which is impossible without a cancellation fee for free service. I am told one thing by one person "cancel on or before a certain date and there will be no fee." The next employee says the complete opposite. They are very clear in saying you are being recorded, so I make them repeat themselves two to three times. I have asked to be put on the phone with someone of authority to play back these tapes but no one of authority seems to work at customer service. I have never gone to these lengths to complain about anything, I have always felt life is to short, but this company has pushed me to extreme frustration and do not know where to turn.

I know I have not sighted details but there are too many. I have without question spent five to six hours on hold alone trying to cancel this account. Here is the last two calls in short: Called and spoke to gentleman him and I worked out way to cancel XM. Guess what, it was going to cost me for a "fee three month trial" (how this all started). I agreed to pay for one year in full that I could cancel on or (when I say or I asked if I could call the following day to cancel, he said absolutely with no fee), before Sept 27, 2010 without any fees. Again, I made him repeat this many times as well I repeated it many times. I called Aug 27 2010 to cancel and after thirty minutes on hold was told there would be a $74 early cancellation fee for a one year contract that I paid in full for $38. I am beyond frustration at this point and FYI, I have not used their service because the portable "free" radio they sent does not get reception.

Basically I paid the $38.00 to get out of a contract I never agreed to but am still not getting the results I was promised. I would love to sit down and listen to all contacts I have made with XM and I am positive someone would be giving me an apology. Money is not the big issue it is the lies and the immense amount of time you are on hold to be connected to the cancellation dept. I hope someone can direct me accordingly, really all I want is to cancel the service and not be charged as I was promised. If I am not successful in the cancellation on Sept 27th I believe they will start billing me a monthly fee for a service I do not want or use.

Upon calling XM's cancellation phone number, I spoke to an individual who promised to solve my issues. He easily got permission from his supervisor to delete a charge from my bill and offer me a year subscription for half the price. Just 2 months earlier, I called XM and was told that I paid for a year's subscription, but my credit card was never billed and XM sent me "past due" bills for what I thought I paid for over the phone. So, there I was again, being offered a similar year's subscription. It was an offer I couldn't refuse and hoped that after subscribing for a year, my XM hassle would at least be on hold for a year. Not so. I asked the rep if I needed to pay over the phone and he assured me that he would send an invoice for my convenience. I asked if there would be any interruptions and he assured me there would not be. That was on August 17th. I received the invoice in the mail on August 24th and planned to send in my payment this week. On August 27th, my service was interrupted and turned off.

When I called customer service, the rep agreed that only 7 business days had passed, however, she was convinced that this was enough time to make a payment and that my account was past due. I told her what the rep told me on Aug 17th but she did not care and became rude. In my frustration, I became angry with her and she began being even more rude and proceeded to say, "I'll cancel your service" and she hung up. I was in the middle of asking for a confirmation # to prove that she canceled my service, but the line was disconnected. When I called back to cancel my service, the rep told me that he could not cancel it since I had a payment due.

I asked to speak to the supervisor and he was less than cordial. He didn't want to hear anything I had to say and he finally hung up on me when I demanded to cancel my service and he refused. On the last try to cancel my service so as not to incur more usage fees, I found a rep who miraculously could cancel my service even though I had been told by 2 people previously that it wasn't possible, including a supervisor. Not only did she cancel my service, she never even asked for me to pay the outstanding amount. I asked her what the balance was and she took the payment over the phone. I asked for a confirmation of the payment and she said she was unable to give me a confirmation but that she would give me the reference # from her notes.

I'm appalled at the level of customer service this company has across the board. This is not my first negative experience with XM nor my first complaint. In total, combining the 2 complaints, 4 hrs were lost and 15 customer service reps were contacted. The worst part is, Sirius/XM has the monopoly on satellite radio so I don't have any other choices. XM is bad enough that I would rather go without the convenience of this wonderful amenity than go through the harassment, hassle, and anguish it costs to have radio in the car! 4 hours of time wasted (3 hrs from previous complaint and 45 min for the current complaint). Panic that the company will continue to charge me since I couldn't get through to cancel my service. Emotional anguish to the point of tears, which has never happened with any other company or customer service experience in the past! Fear that I would never get the situation resolved and XM would continue to take advantage of me.

I just got off the phone with customer service and again they've elevated my blood pressure. I have 4 cars that use their services and with each renewal or when we've purchased a new car, I've had nothing but problems. I have recorded at least 20 hours of phone conversations with this company in the past 2 years and I'm still not getting anything resolved. I can tell you at one point, after a couple months into my prepaid year of service, they shut me down saying I owed them. The radio ID they said I owed on for a Honda CRV under the name of Marguerite? I own a Honda Accord and my name is Patricia. I've never owned a CRV and that was the beginning of my problems with them. I hate the fact that they have a monopoly on satellite radio. I have been cheated out of several months of service which results in approximately $100.

I was told I would be getting a credit. I authorized payment on my credit card, but I never received the credit. I called several times and was left on hold. I asked to speak with a supervisor, but was left on hold and then hung up on.

I have had XM Satellite Radio in my last 4 cars over the past 8 years. On July 6, I bought a new 2010 Chevy, with XM, and traded in the old 2004 Chevy, with XM. I went to the XM website but found there was no way to take care of a "trade-in" online. I called XM and told the CRS that I wanted to transfer the time remaining on the old radio to my new radio, to begin after my free trial period. The CSR said no problem and he would take care of it.

Last week, I went to the XM site and logged in my account and saw that they had both radios listed under my account. Again, there was no way to straighten this out online so I called. I held for 20 minutes and finally a person came on line, but when I said I needed to cancel the radio I no longer owned, she said she would have to transfer me. She put me back on hold for 30 minutes and then the call disconnected. I have sent a series of emails to XM since then, with complete explanations, radio IDs, etc. but the only replies I get are that they are sorry I am canceling my subscription and I have to call back. I do not think they even read my emails. I am not going to waste any more time calling. When my free trial is up, I will not renew. They have lost a good customer because of their sorry customer service.

I just purchased a car that provided XM radio free for 90 days. Decided to accept XM's in-the-mail offer to extend my service for $142.00 for a year. So I pay it online and they cut my service anyway. When after 5 days of no service, I called them and this guy tells me they have my $142.00 but, I have to pay another $240.00 to get the service for a year because (get this) I live in Florida and do not pay any state income tax so I owe XM another $240! So I ask this clown if he is serious and he says, yes you people in Florida get off the hook by not paying a state income tax and XM needs to pay all the creative artists a fee for the use of their music.

So, I asked him if he is trying to be a comedian or is he serious? That is when he threatens me saying XM will destroy my credit rating if I refuse to pay according to my agreement with them! (Fact is, I never signed an agreement with them). I could go on but, this whole experience was absolutely bizarre! I do not see how these criminals can stay in business! Please help protect we consumers and let me know what I need to do to fight these idiots.

I subscribed to XM in 2007. They sent a radio which did not receive channels. I sent it back immediately and phoned them to tell them it did not work for me. I now find that I was charged for two radios since 2007. I called, was put on hold, eventually insisted on speaking with a supervisor. She said the radio was pre-activated and there would be no refund. I explained that I never had reception and returned the radio to XM. I have only ever had one XM radio. She said I would not receive any refund for this double charge. Her attitude was very unhelpful and patronizing. I said you must have record of the returned radio and she said no. I said you must see that no service was received and she said no. XM has totally ripped off a faithful customer here.

I had an XM Radio Receiver installed in a vehicle I owned. I traded that vehicle in and cancelled the service on my old receiver. I then purchased and had a new XM Radio Receiver installed in my new vehicle. It has now been 28 months and I am still being billed for my old receiver and my new one. I have called every 3-4 months, had the old account cancelled, but I am still being billed. I dispute the charge every time and I am still getting billed.

There is no way to cancel an XM subscription via the Web, which I consider a major inconvenience. So, I made three attempts to cancel a radio subscription, during various times of the day and night. Each time, I heard the same recorded message asserting high call volumes, and each time, I was either disconnected or on hold for more than ten minutes. In the meantime, XM took the liberty to charge me for each of the days beyond my subscription expiration date. On the fourth attempt to call, I finally was able to speak to someone. I had to endure two offers to continue my subscription at discounts, both of which, I rejected.

In their view, I still owed them the daily charges for service beyond the subscription expiration date, to which I replied that I would be disputing the charge to my credit card. Although I had initially used a virtual account number for my subscription, which can only be used once, they traced the number back to my real card number and used it without my authorization. I'm also submitting a complaint to the governmental agency that oversees satellite radio providers. These people just won't let go!

I allowed my XM service that was provided with my new GM vehicle to expire. I then received a postcard offering me a special 6-month extension at a rate of $4.99 per month. I contacted XM and provided them with a credit card for this offer. At no time did XM request or receive permission from me to bill my card anything other than the $4.99 for 6-months. The postcard I received did not contain any information indicating that the 6-month service would be converted to full XM service at the end of the 6 months.

In May, 2010, when the 6 months expired, my credit card was billed $47 for an additional 3 months of XM service. Unfortunately, I did not catch this charge back in May. In August, it was again billed $47. This time I contacted XM and informed them that the charges were not authorized. The XM representative informed me that it was their practice to convert these special offers into full accounts, unless the consumer called in and cancelled. Again, XM did not inform me of this practice and did not receive permission, implied or express, to bill my card. XM will only reimburse me $45. My economic damages total $49. I would like to see a class action suit filed against XM.

On July 2, 2010, I received a letter from XM that they would be renewing my two XM radios on 8/12/2010 and 8/20/2010. On July 12, 2010, I called the number provided on the letter and advised Teresa that I could no longer afford the subscription and did not want to renew. I asked Teresa to cancel both radios. Teresa advised me they were canceled. On August 17, 2010, I just felt uncomfortable about them wondering if they really had canceled since the radios still played. I checked my credit card online and sure enough, they had charged me $164 on the credit card. I called them instantly and sat on hold for about 15 minutes.

A women came on and asked me for my account number etc. When I told her I had canceled the radios on July 12, she advised that she saw that in her notes but that I was to be transferred to another department to cancel. I told her I had not been transferred to any other department when I made the first request. This conversation kept on making no sense, so I finally told her just do whatever she had to to get the radios canceled. She then transferred me to the rudest person named Robert who advised me that I must have hung up without completing my call since he showed where Teresa had transferred me to his department, but that no one had spoken to me.

Again, I stated I had not been transferred anywhere on the first call. He said I must have hung up, I said no. I was never transferred to his department. This kept on until I asked him to please just cancel my radios and be done with it. He then said I would be charged for the days I had it. I told him I didn't think that was right since he knew I had called and it all sounded like a scam to get extra money out of people. He continued to be smart, so I said just get them canceled and I would see about the additional money. At this point, I am supposed to be canceled and refunded $162.91. But after reading the other complaints, I am afraid they will charge my credit card again. My husband is unemployed and we really can't afford this.

I was both appalled and relieved to see story after story with others' problems with XM, identical to my own. I called to pay a past due bill in 06/06/2010 and was told that I had successfully paid for a yr subscription for my XM radio during that transaction. I was also offered a promotion of $9.99 for an additional home radio, plus S&H. I received the radio but did not activate it. However, I've been billed for 3 months of service. When I called to clear up the many problems, I experienced long wait times, hang ups (4 in an hr time span), refusal to allow me to speak with a supervisor, denial that I paid my bills, and more. I spent 1.5 hrs on the phone yesterday and still have not gotten anywhere.

I was refused an itemized list of what they were charging me for. My bill, when manually added up by hand, adds up to $48.60. However, the amount due on the bill reads $97.54. Clearly, the company can't even perform easy math successfully. I was told to log into my online account for a detailed view of my bill. However, I could never locate this. I will attempt to cancel my service today and hope that they at least can get this right. At no time did I speak with a customer service rep from the US. Each time, it was outsourced to another country. This company is fraudulent, given the facts and it is a shame that they are taking advantage of their customers.

Consequently, I spent 1.5 hrs on the phone, getting nowhere. My issue is still not resolved. I went through 4-5 customer service reps, one being very rude and the others denying there was a problem. When one customer service rep finally realized that I had indeed paid for a yr subscription and XM wrongfully turned off my service, the phone miraculously was disconnected.

I cancelled my XM radio service, they keep billing me. Then they tell me I have two accounts, then I have a car I don't even own and on and on. Every time I try to correct the issue, they say I owe them money for service I never received nor do I want. Then they say it's all taken care of and I owe no money. Then the next day, I get an email saying I have a balance due. Trying to straighten anything out with these folks is impossible. I have written two letters and no response. I have dozens of email documentation of my efforts and XM radios inappropriate responses.

August 2009 I went car shopping. First car contract did not go through. Second car did. XM Satellite Radio opened an account for both cars and continued billing for both services. After several calls they finally canceled the first car's XM service. (I'm sure the individual that purchased the first car enjoyed the free service, although I cringe to think of what XM will eventually be charging them for the free service that they never ordered. )Bill was paid up to July 2010 for the car I actually purchased and XM even threw in a couple of months (April-July) for the hassle that we had to go through. Because of the customer service nightmare and the language barrier during the first part of the subscription, I refused to allow a recurring payment to be set up on my credit/debit card.

July 2010 numerous calls received from XM to remind me that the bill was now due and each time I answered the call it would disconnect. Trying to return the call would result in the same type of scenario. Finally, a successful call to a live operator in August of 2010. The operator could barely speak English. I informed him I wanted to pay my bill up to date. The bill owed was in the amount of $28.10. He took my credit/debit card information and said the account was up to date and another bill will be due on August 28, 2010. I still wasn't sure I was going to renew the service because of the problems that I have had with them.

Because of the history with XM my wife and I monitored the bank account and lo and behold there was a charge of $281.00 and not the $28.10 charge I authorized. Once again several calls to XM Radio customer service that would not connect. I had to get this error corrected. Finally a successful call and I was informed, by another operator that it would be corrected within 7 to 10 days. Again, this operator barely spoke English.

Why does it take seconds to bill a credit card, and days to credit the same account? Unauthorized charges causes a slew of problems and delays for other businesses that I have a relationship with. This, not to mention, the hours on the phone with the bank trying to fix the nightmare that XM Satellite Radio has created. XM Satellite Radio has poor customer service and shady business practices. I recommend never getting involved with this company! The service is cheap enough. However, if you are living paycheck to paycheck like most Americans, issues like this can be quite painful.

I tried to cancel my subscription. Even though I could clearly hear their commercials while on hold for 15-20 minutes, I could not hear or understand their staff when I discussed cancellation. I hit the "contact" button on their website and got an email telling me they do not cancel via email "for security reasons. " It is virtually impossible to cancel. I do not know if my service has been cancelled. If not, I will be forced to pay the $26.64 per month until I can get this resolved.

Called on June 24th to cancel service and get a refund. They said no problem and that they would refund my money, I would get a refund of $179.00 even though they took $187.00 out of my account. Waited for 1 week, still no money called them again on July 1st, again they told me it would be 2-3 days and so I waited still no one called on July 5th, 7th, 12th, and 13th. On the 14th of July they said they would mail me a refund check because they could not deposit the money into my bank account.

They also said that I could have a credit on my account, I declined saying I wanted my money back. On the 14th of July, they told me 2-3 weeks. On August 6th contacted them again saying it had been three weeks and I had not received a check. I was told then that it would be Monday the 9th of August. By the 11th of August still had not received check. Called XM again, they told me a credit had been applied to my account. I once again told them that is not what I wanted. I wanted my money back. I asked to speak to a supervisor.

I was told they were in a meeting, which is what I have been told before when asking to speak to a supervisor. They told me that it would be another 5-7 days for my refund check. I have now almost waited 8 weeks for a refund. I feel like I am getting the run around and honestly believe I am not getting my money back and service has been cancelled since June 24th. It seems like they have no problem taking it out, but if you want it back it is a huge problem.

I gave notice of cancellation via phone from UK but since it wasn't my home phone they didn't register it. Now they are charging me for renewal. They keep calling and my kids think we owe a collections agency.

I have spent over 13 hours and 5 months trying to get my XM bill fixed. They are turning off our radios and have $172.45 of my money. They are telling us we owe another $327. This is so wrong. I've been hung up on three times after waiting 60 minutes on hold. This company is a disaster. I have a complete log of who I've spoken with; including case numbers. Nothing helps when I call them. Their employees are uninformed and no help at all. I've tried to speak to supervisors and received case numbers as reference for the supervisors to call me back and they never do. Emotional and physical stress of trying to get this issue fixed. I make $60 an hour; so XM owes me about $780 and about $100,000 worth of stress related to sickness due to the unnerving calls I need to continue to make to protect my credit. I would love to sue these people.

I cancelled my subscription June 18th, 2010 and was told a refund for $282.27 would be credited back to me in 7-10 days. After two weeks and no money, I called and they filed a report with the Billing Department. They said they would call me in 5-7 days. Another week goes by and no call was received. I called them back and got disconnected three times. Finally, I talked to a supervisor who took down my info again and credit card number and said it would be refunded in 3 days. I checked my checking account and no money. I called my bank, no pending deposit transaction.

I called XM again, my refund is "hung up" and they would need to file a report to the Billing Department again. I asked for the supervisor's boss and was told, there was none. I asked for the Billing Department and the XM supervisor had no way of contacting the Billing Department. Today is July 28th, 2010 and there's still no refund.

I have a $30 rebate check coming (4 month wait so far), it shows on-line & I have printed it. I called XM radio this morning. They told me I was issued a credit to my credit card in April (I was not! ) which to me is not the way rebates are handled, and not what it states on-line. When I asked to speak with a supervisor about this, because I wasn't getting anywhere with the young lady, she hung up on me. Line went dead, just like they treat many other dissatisfied customers.

Three months ago, the promotional period on my XM radio (bought new car) ended and they charged my card $115 without my permission. I called to cancel my service. But they made me an offer for free service for 3 months and refunded the unauthorized $115 back to my account. I told them when it was time to pay again that I wanted an invoice. On 7/25/10, $63.60 was once again charged unlawfully to my credit card and no invoice had been received.

I called customer service. After 35 minutes on hold, they told me that someone had called in and authorized that payment last night but couldn't provide me with the name of the person. Obviously, the computer still had my card number on file and charged it. The rep called me a liar. I asked for a full refund and to cancel my subscription. The rep said they would refund only $62 because I had used the radio yesterday.

I have been a loyal XM member since 2005 when I purchased my Honda Accord which had XM installed. However, due to my current financial situation I made the decision not to renew my account this year. When the bill came in the mail, I simply ignored it with the intention of allowing the subscription to lapse. I received 2 or 3 renewal notices, which I also ignored as an attempt on XM's part to retain the subscription, which I do not fault them for.

Then, on 7/12/10 I received a letter from a collection agency, EOS CCA, saying XM sent my account to collections for $64.37. I called XM billing center and spoke with Garrett who explained to me that upon sign up, the XM representative verbally read a clause to me saying that you had the right to automatically extend my contract for a period of 2 months without my permission if I did not actively cancel the account, which they did--thus the $64.37 charge. When I told Garrett that I considered this practice to be unethical he immediately offered to cut the amount I owed in if I would agree to pay him over the phone. I declined his offer saying that I felt that the entire amount should be credited. Garrett put me on hold to find a manager.

While on hold, I googled "XM Satellite Radio deceptive billing practice" and quickly discovered several websites where other consumers like myself were having similar experiences with unfair and misleading billing practices from XM Satellite Radio. When Garrett returned to the line I shared my google search with him & told him of my intention of filing a complaint with the FCC. Garrett asked me how much clearer they could be with their cancellation policy that they read to me almost 5 years ago. My response to him was that if their policy were clear, thousands of people would not be having the same billing issues I had and blogging about it online.

Ultimately, Garrett said he would have someone from XM call me back. I received a call on 7/20/10 from someone in XM Billing saying they felt that the charge is valid. I paid for the $64.37 charge to avoid any issues with the collection debt being reported on my credit. I am now filing a complaint with the FCC and several other agencies, including Attorney General's offices in New York and Florida. I had every intention of re-subscribing when my financial situation changed. However, in light of this situation I have changed my mind about that and will not again purchase XM Radio.

I called on 6/25/10 to cancel a second radio. I was talked into buying when I updated our original radio on 7/4/09. I was told to call back on 6/30 or I would be charged an early termination fee of $75. I called back on 6/30 and was told to call back on 7/1 or I would be charged the early termination fee. I hung up and then called back for a supervisor. I spoke to the supervisor and was told that he would put the cancellation through on 7/1. Now, I have canceled both radios and am waiting for a refund.

I called back on 7/20/10 and I still have not received the refund. I am told that I cannot have a refund, only a credit to be put against the original radio which apparently was not cancelled. I now have to wait 7 to 10 days for my refund without a satisfactory reason on why it wasn't put through on 7/1 as it should have been. If my refund is not in by 8/4, I will be contacting my bank and a lawyer.

I was a subscriber for several years. They have no customer service department. I am glad I do not have it anymore.

On 6/22/2010, I bought a new car, got three months free XM with it and I already had XM in the car I traded in, which was not due to expire till 9/1/2010. I called and spoke to a Jen who said no problem, we will extend the service on the radio I had in car I traded in by three months to the new radio in new car so it will not expire until 12/1/2010 and she will change the radio number on file. There was no activation fee so all was well.

On 7/20/2010, I found an XM radio charge of $68.63 taken from my checking account. I called and spoke to a Jodean (woman) and she said they cannot transfer a primary phone to a trial one. What trial? I got three months free, it was no trial--I already had service. And she said I did not have enough credit left on the radio in car I traded for the new radio service so they had to charge me. So she explained I have two radios on the account and the one I got rid of was the primary and again they could not transfer a trial to a primary.

Wow! I said it makes no sense plus it was not explained to me on 6/22 plus I did not authorize them to take any money out of my account. She actually raised her voice to me and said regardless, they cannot transfer a primary. So I said do not raise your voice on me, I am the customer and please pass me to your manager and she put me on hold. She came back two times to say she was putting the transfer through but it was still on hold for 15 minutes.

A manager, Martin, came on the line and said he understands what took place. He also explained there are a primary and secondary (discounted ) radio on my bill--the one I got rid of was the primary and again they are not able to transfer trial to primary. He says he understands the term auto dealers use is free but it's really a trial offer. He apologized for the long wait and that on 6/22, the customer service representative did the transaction correctly. Bottom line is, he had to make my secondary radio the primary and extend that service out by three months so that will not expire until July 2011. He said my new radio is now considered my secondary (discounted phone) and will end on 9/22/2010 when the trial ends.

Also, he will credit my checking account for the fee charged. I want to take the checking account number off but have to wait for the credit that will take seven to 10 days. He also said if I incurred any fees, to fax them and he will get them reimbursed. Yes, I am OK with what the manager did but it should not have had to happen in the first place. They gave me huge headache and wasted my time plus now ties up my money. They made this simple thing into this huge, time-consuming mess. It makes no sense. They created more work for themselves and the customer.

Also, if this is the way they handle trial offers (free) with a customer who already had the service, they need to better train their people. If this was explained on 6/22, I still would not like it but it may have created less of a mess. For your information, I am writing because it's not the first time I have had issues with XM radio--both with customer service and the way they bill. Seems there are many of the same complaints online about XM. Problem is, they are the only game in town and they know it.

Huge headache from this. Customer service representative was disrespectful. Huge waste of time when I could have been working. My money tied up for seven to 10 days.

I called to try to get someone to explain my bill and was put on hold, then cancelled service and was again put on hold. Now they are trying to collect a debt. because they automatically renewed my XM service.

I received two XM Radios in the mail. It has no letter, no description, and no packing list. I had no idea why they were sent to me - perhaps a gift from someone? I hate XM radio, so I just put them in my office until someone came looking for them. Well, sure enough 45 days after receipt, they sent me an invoice for setting up two new accounts with activation fees and all. I called and guess what, "Sir, you had 30 days to return the radios, why didn't you return them?" And then I was placed on hold and hung up on me.

It has displaced my entire day. They are attempting to extort money out of me and I am pissed off. I will not pay the bill and it will affect my credit rating.

I had been an XM subscriber for several years. When making a payment by phone, an XM representative explained the lifetime subscription to my husband. He listened but he did not agree to the lifetime subscription. Our next bill has lifetime subscription charges on it. We emailed, then called, explaining that we did not agree to this.

One representative said that the next bill would be corrected. It wasn't. Their reps say that the charge is non-refundable, non-changeable -- and that they have a "recording" of my husband ordering lifetime membership, which is a complete lie. I asked to hear it and they didn't have an answer. They cut off our service. Then we stupidly sent in the full-year payment, which we had originally agreed to do.

Next bill credited full-year payment, but still had lifetime charge. They still, even after paying annual charge, have cut our service off. Everyone we talk to has the same robotic replies; every email says same exact things. Not one human has made any sense. One rep just hung up on us. What a scam! This has got to be illegal. Would just ditch them, but now we have paid for a year's service that they will not activate, and they say that our credit will now be affected. All for something that we never agreed to.

Been a subscriber since Dec 2003. Purchased lifetime XM subscription Dec 2009, but told customer service that I was looking to purchase another vehicle. Was told that for $75 could transfer subscription to another radio/vehicle. I was not told that it had to be XM, not Sirius. Then I purchased another vehicle with Sirius radio in June 2010 and traded in old vehicle with radio. Called to transfer service, was on hold for 20 minutes, told could not transfer, asked to speak to supervisor, put on hold, told will call back within 15 minutes. Never received call back. Called again next day, spoke to supervisor, Marco, who said he would file a request for a refund of XM and purchase of Sirius and would call me back in three days. Never received a call back. Called again in five days, on hold for another 20 minutes, transferred to three people, was told by Meghan that request was being processed and to call back in 7-10 business days.

Called back after two weeks, told by customer service that could not transfer radio service, asked for supervisor, spoke to Sean, was told XM and Sirius are not compatible and could not transfer service. I explained that I was not made aware of this at the time of the lifetime purchase and as a consumer, I would believe that the two companies are one. There is one CEO, one stock market symbol, one filed 10K.

Most vehicles have Sirius included as opposed to XM radio. I asked to have something faxed to me in writing that stated that the XM subscription could not be transferred to a Sirius radio. Sean put me on hold, and I was disconnected (what a surprise). I called back again, nobody could find Sean the supervisor, but was transferred to Olivia. Explained my situation AGAIN and was told sorry, XM and Sirius are not on the same systems.

I don't see why that is my problem? Was told again there is nothing they can do but I could get a portable radio or mount one in my new car. So basically my Sirius radio will be useless because I have an XM subscription. Why isn't XM radio liable to disclose the fact that the two companies are separate? Isn't this misleading the public since a majority of radios in new vehicles are Sirius radios? I believe they should be required to disclose that one subscription is not transferable to the other as I believe consumers are unaware of this and believe the two are one company. I'm sure MANY consumers have had this happen. Is there any basis for a class action suit? I paid $400 for a lifetime subscription of XM radio. I currently have a sirius radio in my vehicle that I will not activate, and no longer have an XM radio.

These folks **! I paid my account after a card was declined because it was stolen. I have waited two weeks to get my service restored! The ** ** have not yet done it! They keep calling to find out when I am going to bring my account current and then they look at it and see that it is! Still it doesn't work! I have finally cancelled my subscription after being a "valued" customer since 1992!

At the first of July, I authorized a one time payment on my debit card for $21.33. On July 7th, there is a 2nd charge taken out of my account for the same amount. My account was overdrawn because of this unexpected charge and my bank charged me $37 for an overdraft fee. When I called XM Radio's customer service, I spoke to someone in another country who insisted no other charge was taken out of my account. After going back & forth for a very long time, she tells me, "Oh I see where it has been taken out but next month you won't owe anything. Your bill will read zero!"

I said, "You can't just take money out of my account without my consent! I have an extra $37 taken out for an overdraft fee now." She said, "Well, I'll transfer you to someone who can help you with that." The next person tells me the same thing. "I don't see where any charge has been taken out on the 7th." I explain again how it has plus the overdraft fee. Finally she says she sees it and will see what she can do. In the end, she says they can refund my account the $37 but can't reverse the $21.33 because there system won't allow it! How can these thieves just take money out of my account without authorization? There's still no refund of the $37 in my bank account. I canceled my service and will no longer use them. Be careful, this company will steal your money!

5) Someone will call you today (no one ever calls), but this will take at least two weeks, please be patient.

7) Now I am told that there is a refund, but of course it is only for $400. It should be $600 plus. I got a promise someone will call me the next day.

If you try emails, you will only receive scripted: "We're sorry, hope you're enjoying your service. Someone will contact you shortly." And you really don't hear from anyone. We aren't so sure we even want the service now, but the fee is non-refundable. We are out $620.00.

My subscription ran out in April 2010. The credit card that they had on file had expired, so they couldn't just go ahead and charge my card again. In April 2009, I renewed but told them I only wanted 1 more year. it was too expensive. I was told that was fine, if I paid for the entire year (4/09 to 4/10) up front, which I did.

In May 2010, I started getting bills stating my account was past due. I have called multiple times, explaining I only paid for one year and then my account was to terminate. I have been told everything from "OK, we will turn your account off." to "You can't do that. XM is a subscription-based service." I responded to the latter comment with "So terminate my subscription."

The last two times, I told them to cancel. I was told they can't do that, since I have an outstanding balance. I argued the point stating that there's no reason for me to have an outstanding balance. At this point, I was hung up on both times.

I don't have time to deal with this. And in those last two calls, I was told it would be turned over to a collection agency. What kind of scam is this? They are claiming my bill is still increasing each month, even though I have told them to stop my subscription. And I have not been using the XM receiver any more since I uninstalled it.

New auto purchased on June 20,2009 with 3 months free XM radio service. XM automatically billed my credit card on 4-22-10 for another period . I called on this date and explained that I do not want to renew after my new period expires. "He" told me that I would have to call on the exact day of expiration. I told him that since he did not understand my instructions. I would just have my card company decline any further charges from XM. Now I am receiving a call each evening from their number wanting to know when I am going to pay their invoice that I received through the mail. They did remove their service from my radio on 7-8-10.

I had subscription for one vehicle and one portable XM radio. When the vehicle came up for renewal, we didn't want to continue, because of the expense (and we only use that vehicle on weekends). I called to see if anything could be done about the price, and I talked twice to Customer Care reps in India who read from scripts. No adjustments were available.

So, I tried to cancel, and I was "transferred" to the Cancellation Department. But no one picked up, and I sat on "terminal hold" for 30 minutes and gave up. I tried this again and got the same result. I also tried emailing Customer Care, and I got a form-email back stating I should call Customer Care.

Any calls to Customer Care result in no solutions, just transferring around. And if you try to cancel, there's "terminal hold" and also no response. The service in the car was cut off, and we figured that it was the end of it. Then I got a bill for $37.42, including late fees and an invoice fee, after our XM had been shut off in the car.

I called Customer Care again, and I had to go through two reps (in India again) and holds. Those reps (the last one was "Sal") did say there were notes on the account that I had been calling. Then I was transferred to cancellation. Finally, someone picked up, and told me they couldn't cancel me until I paid the $37.42! Well, isn't that a scam?

I was then told that they had no record of me calling to cancel (but the other reps did?). I asked for a supervisor, sat on hold, then "Monica" came back and said the supervisor was on another call. But now, they could offer me 5 months for that $37.42. I said it was a scam, and I wanted to talk to the supervisor. "Katie" magically became available, but she confirmed that they couldn't cancel me until that $37.42 was paid. I finally gave in, and Katie was required to record a confirmation.

I repeatedly (but politely) interjected my repeated requests for an address to send a complaint to and the fact that I had tried to cancel. I could hear the recording being clicked on and off. I fully expect to be 'scammed' again when I try to cancel. (I couldn't cancel right then; I have to wait 2 months.) "Katie" had provided a direct phone for cancellation, then again, she provided a different phone during that recording. And when I pointed that out, I heard the recording clicked off.

Still no physical address ("Katie" brought up the website to look for one) was provided, and the only way to cancel is by phone, where they either don't answer or scam you into paying a "phantom" invoice. Paying for service we don't use, can't seem to cancel, constant lies about where to phone, "terminal holds" wasting hours of my time--ridiculous aggravation.

I have the same sad story as many, many others. I tried to renew my expired subscription by signing up for a lifetime plan. I paid the first of five installments by debit/credit card, but later found that they made two charges on my card. The second charge was for the gap in service between the end of my old plan and the beginning of my lifetime subscription. Of course, they never mentioned that second charge and I would have never authorized it, so after making eight calls to customer service over a two-month time frame (and each call with long hold times, sometimes being hung up on, and dealing with overseas representatives with limited understanding and patience of what I was explaining), I finally had to dispute the second charge with my bank and fortunately won the dispute.

What's worse, for the first charge, they invoiced me for a larger amount than what they had promised over the phone. So I finally had to dispute that charge (for my XM lifetime plan), too! I wasn't going to continue to make payments on an incorrect invoice. And so my bank refunded 100% of that one too. By the way I do recommend Huntington Bank for their customer service.

So while I love the XM Radio service and was absolutely fine paying $492 for a lifetime plan, I was forced to cancel entirely, and now I have paid them nothing, so they lost an easy $492 and lost a formerly happy customer. This is all because they couldn't send an accurate invoice. Like others, I continued to get invoice after invoice (at least 10 of them), all incorrect, all with another $2 invoice fee tacked on, some with a $5 late fee, and all with seemingly random amounts that I supposedly owed them. No new invoice ever seemed to relate to the prior one. None of their invoices explain what payments were made by the customer, what the payments apply to, or what the remaining balance is on the account!

I should add that each time I called customer service, I had to explain the entire situation again from the beginning. And as I said, it was usually quite difficult to help the overseas representatives understand what I was explaining. The worst part was that every time, the representative would promise me that a supervisor or account specialist would call me back after my invoice was fixed. Even after all my discussions with them, I never received any of the return calls that was promised! I would simply receive a new invoice in the mail a week or two later, and of course each invoice was still incorrect and impossible to decipher. I even told them during my last two calls that I was going to have no other choice but to dispute the charges if they didn't resolve the problem and call me back, so they would be losing money and my business. But that didn't result in a return phone call or any resolution.

Since I never received or signed any contract stating what I had agreed to or what they would provide, I'm sure I am under no legal obligation to pay them anything. I have just lost many, many hours of my time, and now they've turned my account over to a collection agency, who is harassing me and even called me at work yesterday. I tried to explain to the woman why the charges are not correct and that they are no longer valid, but she told me that my explanation was taking too long! She was so rude that I had no choice but to hang up on her after stating that I wasn't going to pay anything. This has dragged on for more than six months now. It has been an incredible waste of time.

This has been a terrible experience. Unfortunately based on so many complaints, it seems to me like this company is going to fail even though they do have a good product that consumers are willing to pay for! This looks like a prime example of a company trying to save money on customer service and having it backfire on them big time.

The call center made me hold for over 10 minutes. When I was finally connected, I told them I wanted to cancel my account. They switched me to another person for an additional 5 minutes. When that person got on the phone, she was incredibly rude and hung up on me. XM has zero customer service.

The rep said it would be taken care of, and that someone would call me within 3 days. That was 5 days ago, still no call. I'm getting ready to call again today and expect the nightmarish wait again. Thank goodness I didn't have auto payment or I'd be dealing with 2 nightmares. I'm about ready to pay them $37 just to avoid this and keep my credit clean. From the amount of similar complaints I'm reading on this site this company needs a class action suit thrown at them.

I can probably beat all these complaints for XM Radio. I called to extend my service with a promotion., I was on hold for well over 1 hour. When i finally spoke with a customer service rep (Ramon?) he flat out called me a liar and told me i was not on hold for that long. I asked to speak to his manager. The manager then took down all my information to extend my service. As i was finishing the call i had call waiting beep in from a "Private Caller"....it was the customers service reps "friend" or "family member". The rep actually gave out my PERSONAL INFORMATION to someone to call and harrass me. I wont get into details of what was said....but i contacted my local police department. I also called back XM to try and get the customer service reps name to report him. No luck so far. If anyone has the corporate telephone number for XM please let me know so i can call and speak with them. Im surprised this company is still in business.

XM service has got to be as bad as dealing with the government. I have had to call three times about my bill, and yet to get through to anyone. I have been on hold up to 45 minutes and always get a message due to heavy call volume your call will be answered in the order it is received. I am writing this as I have been on hold almost 60 minutes. I was charged one price and my friend was charged a better price to renew like me. I want to complain about that also.

I bought 2 vehicles in December and they had XM radio with all the bells and whistles on them for a 90 day preview. I had had other vehicles with XM so I already had an account.

In March I called XM and continued the service on both. For a period of time both worked fine.

Last week on a trip we discovered that some of the services were not working. When they stopped is unknown. I placed a call to listner care, a misnomer, and was hold for 10 or so minuters. the rep confirmed that I had the service and she told me what to do. Didn't work.

A week later I tried to follow their automated instructions but after 30 minutes for a 15-20 exercise it didn't work.

Later the same day I contacted listner care to try a third time, spent 15 minutes on hold and finally spoke to a rep who confirmed that I subscribed to the service and to follow certain instructions. Didn't work.

shortly after that I contacted listner care and after 22 minutes on hold spoke to a rep who didn't know what to do and transfered me to another person which took 12 minutes to come on line. The rep said I did not have the service and after some debate I asked her to do whatever she needed to to rememdy the problem and that I wanted to speak to a supervisor when we were finished. No supervisor was available but one would contact me later, fat chance. I followed the reps instructions, which I am an expert at by now, and what was supposed to take 15 minutes didn't work after 30. I gave up and shut the car off. This was after 2 hours of trying to get the service working.

I went in the house and called them again to try and get in touch with someone who gave a listner care.

After 17 minutes I finally spoke to another rep, not a supervison or anyone who seemed to care that I wanted to complain to someone. None were available. Go figure. Now this rep confirmed that I did not have the service I had subscribed to in March. By some devine intervention only 1 of the 2 cars on the same account that was set up in March at the same time didn't have the service.

Supposedly they are sending another signal, 5th of the day, to activate the service.

The last rep was nice enough to transfer me to the NavWeather service department so I could discuss the issue and upon answering the phone I heard a recording that said they were closed and to call back at another time. Are you kidding me? What number would they suggest I use. BR549?

No one can complain to that department because it takes an average of 25 minutes just to get there.

The obvious frustration is that no one at XM wants to solve problems or address problems. They have one script and when you ask for something off the script the phone goes silent. There is no a way to let them know they have service problems. I like the service but since they are the only game in town they are not inclined to care about the customer and we can't vote with our dollars by going to another company.

This is not an issue that would require an attorney but if anyone knows how to actually contact someone at XM I'd sure like to know.

I paid for XM satellite radio for 5 years on my 2004 GM auto from 2004 to 2009. On July 31, 2009 I bought a lifetime subscription to XM. I assumed that it was transferrable, as a friend had a monthly account that he easily transferred. The choices offered at that time lead one to believe so. These included monthly, quarterly, annually, 36 month, or lifetime.

A few days later I got their determination that said too bad, we meant that lifetime was on the radio receiver, not on the account.

I fired off a response telling them they stole almost $500.00 from me. I told tem that I will also file a complaint with my State Attorney General.

Regardless of their agreement, how can you sell anyone a "Lifetime subscription" on a Car radio? Who keeps a car for life?

I contend that clause and the practice of doing so are inherently deceptive and fradulent.

I want a refund of that money.

I tried to cancel my subscription to XM radio last year (Jan 2009) at $142.45 but they charged it to my account in Feb 2009 after I said no. So I was stuck paying it again. In Jan 2010 I got an email bill that XM had increased my charges to 242.00 and were charging it to my Chase account. When I got my statement 02/27 I called at 9:44 am and XM Radio said they could not stop the charge because it was auto matic and I tried to tell them I could not afford this. They said they would not reverse it. So I called my Chase and told them what XM radio had done Chase canceled my card and reissued me a new number.

On Apr 2 10 at 3:24pm I received to an Anthony and I tried to tell him I did not want the service. And he said they recieved the reversal from Chase and they would send me a bill. And I told him again I did not want the service. I could not afford it. I got another bill June 1 so I called again June 1 at 3:24pm and spoke to a Jane. Telling her the same. I didnot want the service and would not pay anything. Today June 22,2010 I received a collection notice. Threatening me to reestablish the service and they wont sue me. Is that like blackmail?

I am a Gold Star Wife. I am the wife of a United States army pilot who died serving this country. I have been ill since Nov 2009 and after all this stress I had a stroke April 17 2010. And I can veriy this as I was taken by ambulance to Ft Walton Beach Hospital and then transported to Eglin Air Force Base Hospital for surgery. I was in the hospital for a week. I have coranary disease, high blood pressure and Lupus. I only receive my late husbands retired military pay since his death and This THREAT is casuing me more stress. They wont take no for an answer. They should not be allowed to trick consumers into giving their credit card numbers knowing once they have it they can keep charging. I do not have the money for this bill they sent me

I have recently tried using XM radio and have been extremely dissatisfied with their customer service. I was referred to your site by a friend, but I am not sure this is something you would handle... but I don't know what else to do at this point. (This is a money matter, I promise.)

On February 26, 2010, I signed up for XM for 3 years. I was assured by the nice lady on the phone that they would be sending me a copy of my statement (showing everything for which I had just signed up) by mail and I would receive it within 5-9 business days.

Fast forward to 3 weeks ago. I realized I had never received said statement and started calling XM for help. I was told that they could not provide a statement by fax or email, but would mail one to my address listed. A few days after that, I received a copy of a *bill* in the mail for one month's payment and not a *statement* like I had specifically requested. I call back again. I tell them what happened, making sure to specify (again) what exactly I meant by *statement.* They assured me they would send one to me, as there is no way to view any of this information online. They also said I could contact XM by email and someone would get back to me. Guess what: I never received any kind of response from my email and I received another copy of one month's *bill* in the mail a few days later.

I called again once I received this second bill. They said they could not provide any kind of statement, their system wouldn't allow it. Then, I got my company's (well, my dad's company, really. I do work there, though) marketing manager (and unofficial bill collector) to help me call them. She gets a lot of information, gets transferred too many times to count, but we think we've finally gotten the problem solved. However, I was so fed up with the company by this point, she calls right back to help me cancel my account with them. One week later, I receive *two* copies of the exact same month's *bill* in the mail as I had received two times before already.

Yesterday, I called again. My phone history shows I called at: 3:12, 3:32, 3:38, 3:43, 3:44, and 3:55. I had been hung up on so many times that I was not going to let this go. On that last call, I eventually reach someone named Jennifer. I promised her I was not going to hang up until I got what I wanted, that I had absolutely nothing better to do that day, and that I would continue to call back (on their 1800 #'s dime) every single time I got hung up on every single day for as long as it took. My dad was with me on the phone this last time. At first, she said that XM could not provide me a copy of a *statement* what-so-ever. My father (20-year+ successful business owner) assures her that this is illegal. For the next 43 minutes and 58 seconds, she actually listens to us and doesn't "transfer" us to yet another person (we always get "accidently" dropped during transfers). At one point, she is able to give me the amounts listed on her system of every payment I made, but every number she gives is wrong. Why does their system show incorrect numbers??? In the end, she is able to provide me with most of the information I am requesting, though she cannot send this to me by email or fax (I am still waiting to see what comes in the mail). But, because I am NOT going to hang up until I get what I legally am due, I am able to get her to read to me allowed a few figures. I *finally* know the amount of my activation fee! Success! I still will not be provided any information regarding how they came up with the amount returned to my credit card (I paid a total of $655.68 and was refunded $466.09 for 3 months of service... well, 2/26-very early June).

I realize that at a few points during my calls with XM that I could have been more polite and could have taken a different approach with them, but the more I think about it, the more I realize how wrong they were/are for hanging up on me so many times, for lying to me so many times, for not receiving any kind of email response like I had requested, and for NOT wanting to let me know the information on my statement (yes, Jennifer did eventually give this information to me, but it is very clear that she was not supposed to).

What can I do from here? Do you have ANY suggestions on where to complain or how to get the rest of the information I am looking for (that is, why they refunded the amount they did)? I know I'm young. I realize that my dad being a business-owner does not make him all-knowing on all things business. I DO know that their business practices are wrong. I DO know that I am extremely upset by all of this. Please, please, please let me know where to go from here.

Call Log:
(This is as far back as my phone would go)
06/01/10 @ 2:20pm: 8:06 (minutes and seconds),
06/10/10 @ 12:04pm: 15:04,
06/10/10 @ 12:19pm: 0:14,
06/10/10 @ 12:20pm: 0:17,
06/10/10 @ 12:20pm: 38:44,
06/10/10 @ 12:59pm: 44:29,
06/14/10 @ 3:35pm: 40:53,
06/21/10 @ 3:12pm: 20:11,
06/21/10 @3:32pm: 5:16,
06/21/10 @ 3:38pm: 5:16,
06/21/10 @ 3:43pm: 0:45,
06/21/10 @ 3:44pm: 5:37,

06/21/10 @ 3:50pm: 43:58.

Total time spent on the phone w XM in June alone: 223 minutes and 350 seconds. You do the math.

Or, as I prefer to think of it: Total amount of time that XM has to pay for on their 1-800 line!

:(

Through GM XM Radio offered a two week promotional in which I received two weeks of XM radio. At the end of the two weeks,the XM radio was shut off, but so was my bluetooth connectivity. This is the second time this has happened. The XM goes off, my bluetooth goes off. When I go on the GM websit for instructions, there is absolutely nothing to help. THere are instructions about pairing phone. None of the information mentions 2008 Cadillac CTS w/nav. My 2008 Cadillac CTS was the last of that year model and was the first to include bluetooth.

The first time this happened I went without bluetooth for months before I had time to deal with it. The dealership said it was the phone. The phone company said it was the car. back and forth. Now, I realize that it was when the free XM radio that came with my car expired, that's when I experienced the problem. Now the two weeks free XM has done the same thing. Nothing in the website mentions how to get help and I'm extremely irritated.

I canceled my subscription on 4/13/10 and was due a credit of $32.17 and was told it would take a week. Well, as of 6/21/10, 12 phone calls later, I have received $2.17. I am fighting for my $30.00 credit and will not stop sending emails until I receive my credit. I have made a complaint with the BBB and need a corporate address to file a complaint with the SC attorney general, which you can't find on the internet. XM's customer service is the worst in the world and when you ask for a supervisor they hang up on you. I will never use XM radio and advise others not to. XM is a rip-off company and the Federal Government should investigate their business practices.

activation of xm radio 2 cars. told it would be approx $8.95 per receiver monthly. April 26,2010. I have been billed $43 first month and $32 again on may 26. I have called to question and they have discarded my concerns with multipul justifications and excuses over charging and would not refund or credit my account. I have been trying to call the cancellation dept at XM and have no luck trying to get someone on the phone. i have been put on hold several times for 30 min to 45 min and finally hung up.

I received a bill of 47.11 for a quarterly payment on one of the five radios listed in my account. I called (05/28/2010) Customer Service and requested to put this particular radio on a 3 year plan. During the first call (there were 9 total) the person was having all kinds of issues with his computer and after about 30 minutes told me he would credit my account with 20.00 for the inconvenience and to call back the next day to verify all the changes had been made and that in fact I would be credited the 20.00. I found this odd but he was nice enough and we ended the call. I called back the next day (05/29/2010) and spoke to a woman who was having terrible problems speaking English. She confirmed my account had been updated and my credit card charged the amount of 282.76 - no other charges would be applied and that my refund was being processed and would show up on my credit card in 5-7 days.

I checked my credit card account when I hung up from her and noted there were two charges on my card from XM; one in the amount she quoted and one for 47.11. I called back (05/29/2010) and spoke to another Customer Care Rep and explained my concern. He got instantly nasty and rattled off 5 or 6 different reasons why I was charged that extra amount - none of them making any sense. I asked to speak to his manager and after he lashed out at me for requesting his manager finally put him on the line. Jay, the manager agreed that I had been charged too much and said he would refund me 32.86 to my credit card - he could not give me an accurate reason why that particular amount but I was tired of fighting and agreed. He said my card would be credited 24-48 hours.

On 06/03/2010 I called checking on my refund and spoke to a Customer Care Rep who laughed and giggled through the whole call and assured me my refund was being processed and would hit my card any minute.

I called back on 06/04/2010 and spoke to two people who stated my refund had not been processed and would be immediately. It would be 5-7 days before it would be credited to my credit card. I'm very upset at this point and wrote a 3 page letter to XM Satellite Radio, 1500 Eckington Place, NE, Washington DC 20002 and addressed to Gary Parsons and Hugh Panero. That was mailed 06/04/2010. I explained the whole detailed mess with dates, names, reference numbers, and to date (06/17/2010) I've heard nothing back. I have tried to write online my compliant but have received blank (literally blank emails) emails back.

To make a long story longer, I called on 06/14/2010 and was told the refund was processed and should be on my credit card. I called my credit card company and they had no record of it and requested I get a date as to when it was processed. They also said to wait a day or two for it, if it was indeed sent to the credit card company, to process. I did. I've been checking my card daily and still, no refund. I called back today and was told the refund WOULD NOT be credited to my credit card but to my XM account. I'm tired. I've been verbally abused and lied to by 9 people at XM, and ignored by executives.

What can I do at this point? I've talked to other XM and ex-XM customers and they all say never call the Customer Service and NEVER, NEVER pay via a credit card. XM has a terrible reputation. I would like some type of justice or at least a straight story for once from XM. Thank you for listening.

I bought a new Subaru with three months "free" XM radio. Visited the XM website only to find out that I would have to provide a credit card for my "free" service, which would continue after my trial period if not cancelled. I called XM radio, waited about 15 minutes, and was disconnected when someone finally answered. I called back again, and after another 15 minutes or so wait, talked to a representative who put me on hold. He said he was "activating" my account during this 5 minute wait. He said if I had any problems to visit a web address he gave me.

XM radio didn't work in my car, so I went to the website given. It was bogus. It didn't link to anything. What a fake. I am very disappointed in Subaru for even letting me think I was getting a free trial period. XM--what can I say? I think it's a scam.

I purchased XM radio a few years back, and after not using it due to a broken radio, my wife and I BEGAN the process of attempting to cancel our account. The customer service representative the first time I spoke with them gave me three months free to keep me as a customer when I first called to cancel in late early March. I wrote down the exact day I needed to call back and cancel so my bank would not be automatically charged.

In May I called (a month before the cancellation was due) and spoke with customer service. When I said I wished to cancel my account they tried numerous times to give me a free month, until I repeated over and over "I wish to cancel my account". FINALLY they said thank you and hung up. I assumed at that point it was all good. It was NOT. A week ago I noticed that my bank account, which my wife and work hard NOT to overdraw, had been charged by none other than XM Radio for $49.00! I was LIVID.

I called and spoke with customer service, they said "we see that the account was cancelled but have no idea why you were charged." REALLY? They told me they generated a report and a credit would be issued to my bank that day. It has been a week and no money has hit the bank. My wife and HAD $12.96, and assumed the money would have hit by now, since they told us it takes 3-5 days to process. My son needed diapers. We checked our bank this morning and we are now negative 15.96. No NSF charges have hit the bank yet, but they will.

I called XM when they opened at 8 a.m. and they said "we see a report was generated yesterday and that the credit was issued to your bank then.". I said "I was told that a week ago". They said "oh it takes 7-10 days to process the report and then ANOTHER 7-10 days for the credit to be issued." I am SO mad. I asked them what I should do about the impending overdraft charges and they told me to fax a bank statement showing them the overdaft and they will take care of them. I will believe that when I see it. I don't understand how a company can get away with this. I am curious to see how long it takes for this credit to be issued. Meanwhile we are waiting to see how far negative we go.

The call center I called put me on hold for so long I hung up and tried again, when I finally got through to a real person, Rob, he stated it was my fault for not cancelling. I thought I did when I agreed to the trial on the conditions stated above. He would not give me the number or name of the person in charge of turning this to collections. He just kept insisting it was my fault and the $267.80 bill was an automatic rollover, I never agreed to that! This company seems to have very shady practices. At this time I don't know what the economic damages might be since I cannot talk to anyone about this and try to resolve the matter, but the fact that it has been sent to collections will probably have adverse consequences to my family's credit.

I was an XM Radio subscriber for several years. I have been on a 5 month plan for $20 for several periods. This was offered to keep me from canceling the first time. On 6/1/10 XM charged my bank account $48.48 for what turns out to be a 3 month plan. The charge hit my account on 6/7. Upon calling, they offered to give me the $20 for 5 months again. But, this time I canceled. They credited me $44.17 for the prorated subscription fee.

I have been a customer of XM since 2005 and never had an issue till January 2010, in which when I went to renew my account they told me about lifetime and it was close to the same price as 3 yrs. So I went with that, I asked them if it was transferable since this was most important to me since I lease my cars, they said yes and never once mentioned that this applies to after market radios only which I have NEVER had which they can see.

So 2 weeks ago I got a new car and today when I called to make sure it would transfer they said the old radio had been cancelled and my lifetime membership too and that I could not transfer it since that can only be on after market radios. I said I never had one and now I paid $461 in January and now have nothing to show for it in June. I also had another car on the account and they just renewed it for 2 years when it was not due because they said now it's the primary radio and they never informed they did this at all and they admit that fully. All of this is completely unacceptable. I cancelled my other radio as well, I cannot do business with a company that treats people this way. They said they would be sending me a refund for the other car, I guess I will believe that when I see it since in January it took them over 2 months to refund the 3 yr agreement when I went to lifetime, which lifetime turned into 6 months. This is a heinous crime and they need to be stopped!!

On June 3, I received a letter from a collections agency stating that XM is demanding payment for their services. I did not renew the subscription for 2010 and confirmed I was not receiving the XM signal when the agreement period ended. They are attempting to collect payment for services that were not rendered. I was turned over to a collections agency and am now paying a fee for a service I did not agree to in order to avoid damage to my credit.

I clled to get service changed on my car for XM Radio. They said my car only takes Sirious. They said they are the same company now but they can not change and I am stuck. Out $700. They told me to cancel the plan and get a refund then call back and get new service with Sirius. OK I did that 75 days ago. Now I still as of June 8th, 2010 gotten a refund back. I have called over 21 times and got the run around from peopple in every department. I have been yelled at told I was not listening and ridiculed.

Finally after this long I got a call from them today from a UNKOWN number to be told they have my money and will refund the money to me. They verified the credit card number but that number has closed as someone tried to steal a batch of numbers from Bank of America where I bank so i asked to send it to the new number. They said sorry. Only the old number. I called Bank of America while on the other line from my land line and they said they would not accept that refund as that card is closed. I told this to the person on the XM Line and she said not our problem. I asked to speak to a supervisor and she said I am the only one at work today. She said they will refund to that number and the rest is on me.

What can I do to finally be done with them. I am owed $479.10. I did not want to cance l in the beginning just add the service to my new car. They have lost me for life. What the crazy part is after they made me cancell I got over 20 marketing calls to sign up for new service they missed me. I told every one that I will when I get my money. I am so frustrated. I talked to several people over the last 75 days that cancelled and all of them say the same thing that they will not refund any money. Give up. NExt step is a lawyer which is sad. I just want my money back.

I lost my job and didn't renew after my paid subscription ran out they called me and tried to resign me i said no a month later I got a bill that they pre charged me and I called and told them they are crazy!! to bill me for a service i didn't agree to. well finally we agree and got it straightened out they gave me a good deal to try and keep me in they're retention dept since I wasn't working they gave me a 6 month deal I think it was for 30.00 to try and keep me well I paid it and had it for 6 months and still no work so i let it go after the deal. and now today 6/8/2010 I get a bill for 45.05 out of the blue pre billing me again and threatening with a collection bill from EOS CCA I called and was put on hold 3 times for a total of 3 hours with 4 hang ups I am really upset with them and tired of this game they are playing

I did however recieve a call to renew my account so it wouldn't be a reactivation charge. I think this should be looked into I'd say I'm probly not the only one who theystarted charging peoples credit card without authorization. I think there should be a class action started. How do I get that going? They charged my credit card and went over the limit. So I had a $39 charge and now I'm in collections with them for thier mistake. Again. This is probably something they do because most people will just pay it.

For over a year now, I have been harassed with a monthly statement that claims I owe them money.

In June of 2009, I received a notice for renewal and promptly mailed it to XM with a notice of cancellation. In March of 2010, I received the first 'delinquent' bill and made a telephone call to their billing department.

I could barely understand the English language attempted by the person, obviously in the mid-east terrorist territory. Asking for resolve, I was lectured and belittled verbally about their policy. I had read their contract and was aware of the written policy for cancellation.

This went on for more time as I then quoted their policy to this person. The debate was over the method of cancellation: she insisted that I HAD to call to cancel-their policy only states: "must contact customer service to cancel"

The contract doesn't state "call" and implies any means of contact, in my interpretation.

Finally, in June, I just paid the amount and canelled service forever. Had there been an American on the line, I think my language would have been understood??

Without a long listing of details, I have since initiated my own policy for the cancellation of any xm service in each of the 32 and growing restaurants that we own and manage. Deception is not a good start for a long-term business plan.

XM radio came with our new vehicle. I decided to pay a one year amount for service....paid by check, to avoid any fraudulent billing issues. Once the year was up, they continued service and billed me for the period. When I called customer service, they were extremely rude. I faced countless hangups, extended waiting periods on the phone, 20+ minutes only to be hanged up on. Once I finally spoke to someone, they were rude, refused to assist me. I asked for a manager, Rose M. She was even worse, rude, all over their own fraudulent billing tactics. They then sent me to collections over $34.88. I will never deal with them again, and wish I had known in the first place. These new automobiles should not be allowed to have the service on them.

At that point I called my credit card company only to learn that they were loathe to intervene because I had "enjoyed" the service for over a month. I pushed it, they credited; shortly thereafter, XM gave a partial reimbursement; shortly thereafter, my credit card company recharged so we balanced. 5 months later, I get a call from a collections agency that XM has handed my account to; trying to collected the $320! In this time, I've had 10 calls from XM asking me to buy the service again, nothing to indicate that they had any issue with the accounting. now I'm faxing credit statements to XM and the collections agency. Buyer beware ... this company is abusive, duplicitous, and not forthcoming on their charges; they advertise 2 years for $245 and it costs 40% more than that because of "fees". give me a break.

These guys are definite crooks. I called in to cancel my XM Radio subscription on 4.11.10 and was told they could offer it to me at 1/2 price if I continued. They said they would reverse 50% of the charges on my credit card, they never did. When I called back they said I had a credit of $33 even though half the amount I paid would have been $88. I canceled my account. They said they would reverse the charges on my credit card within 7-10 days, they never did. I called back weekly to ask what happpened, again I get 7-10 days wait.

After 30 days I started sending e-mails daily to XM Radio, their so called "listener care" organzation, what a joke, it should be called dollar care. The responses I get were ludicrous from we need your account # (which was in the subject of every e-mail I sent) to my credit card number-duh-what did you charge to? To this is "senstive information" call us. One one ocassion when I did call and got the standard b.s. line about 7-10 days, I asked to speak to a superior-my request was refused. This is without a doubt, hands-down the poorest customer service I have ever received in my life. YOU HAVE BEEN WARNED.

I cancelled my subscription to XM radio two years ago. Last June, there is a charge on my credit card for the annual renewal of service. When I called them about this, they had no record of the cancellation because of a change in software. They could only go back six months. So I cancelled it again and refused to pay anything they were billing me.

Six months ago, we start getting calls again that our account is past due. I went through the whole explanation again and told them, again that they will not get a dime from me. Yesterday, I got another bill saying that my account is active and I owe them $167. I don't think it just a problem with the competency of the people working there (from other countries). I honestly think they are crooks.

I paid my entire bill up front. The car was sold, and I started getting billed after 1 year. They said I owed $179.88 and a late payment. Then they changed, and said I owe $37.92. All this for nothing. They are trying to bill me for something I never got or asked for.

I had two subscriptions with XM radio, one for my car and one for the home. After they expired, I was offered a three-month subscription at $5 a month to keep me as a customer. After both subscriptions expired, I purchased a one year for the home radio. My XM radio in the car was old and had since broke. I paid about $87 on 1/5/10 for a one-year subscription. Then in April, it was turned off. Apparently, I owed $39.87 for my car radio. No one ever informed me that despite paying for three months up front, I have to call and cancel at the end of the term.

Also, when I purchased the one year term for the home radio, I was never informed that I had another account that was past due. I spoke to a representative and she got rid of the $39.87 but in order to get my radio that is paid for back on, I have to re-purchase a one year subscription. She acted like she did me a favor. I was charged $37.98 for three months of service I never requested or received. To resolve that, I had nine months of service already paid for terminated. That makes no sense and they ripped me off.

When I called to find why my subscription did not end on my new 2009 Acadia, I was told that I did not call on the exact day that it ended. I just explained to this man that my card company just informed me that they will not except any further charges to my account from XM Radio, so it will not be necessary for me to call again.

XM stopped my online radio access which their website clearly says is free with subscription. I called and they said I need to add $2.99/mo for premium. I asked if the website statements about it being free were fraudulent and he replied yes. He then told me to call the Sirius satellite number and tell them that I don't want premium and do want the free online radio. I did so and they had no record of my XM account and disconnected me. This is totally false advertising for a service I've had for years.

I bought a 2008 GM Chevy Trailblazer in January 2008, and it came with XM Satellite Radio and 3-month trial period. And when the trial period was up, they sent me a bill for 3 months, which I paid by my Visa Debit Card for a one-time payment. In July 2008, I let General Motors have the car back, because I could not afford the $561.00 payment.

I did not know that XM Satellite Radio has been charging me $48.00 every 3 months for the Satellite Radio that I have never used since July 2008, and they refused to refund the money that they owe me, which is over $300.00. I am on a set limited income of Social Security Disability and Social Security Widows Benefits, and I could certainly use that money that they owe me.

I bought a car in January 2010. It was XM-ready. They gave me a 3-month free subscription. As it was coming to the end of my trial period, I started receiving calls from XM sales associates. After speaking to a very nice lady, I agreed to sign up for the lifetime XM radio for $399.99 one-time fee. Then I found out the Nav traffic and Nav weather was extra. So I signed up for one year, since there is no deal on 1, 3, 5 years. The fee was $47.88. So I paid with my credit card over the phone $449.87.

Today, I receive a bill for $511.07. So naturally, I called XM. I got some guy in Jamaica that I could barely understand. After explaining my self 4 times, in frustration, I asked how I get out of this. He said, "Do you want to cancel?" I replied, "Yes." He said, "Ma'am, you realize you have a lifetime subscription, and if you cancel, you will still be liable for the bill but unable to have the service." What? Are you kidding me?

So I hung up and called a different number on the back of my bill. There, I got a wonderful sweet girl who told me why the bill was $61.20 more than I agreed upon. It is a US Music Royalty Fee. And now they want me to pay this extra charge. They said the first sales lady must have "overlooked this government charge." I have to pay $61.20 I knew nothing about when I signed up for this service.

We have two cars with XM Radio. On August 21st, 2009, I paid XM $209.18 for our Honda Ridgeline to cover for two years. On Sept. 27th, 2009, I paid $166.24 to cover our Hyundai Sonata for one year. In Nov. 2009, XM disconnected our Honda due to what they said was non-payment. After 3 hours on the phone, they reinstated the service and extended my service at no cost for additional time, so I would be paid up until Nov. 14th 2011. This was for my inconvenience.

On Nov. 10th 2009 for unknown reasons XM mailed us a refund check for $109.57! On April 15th, 2010, they disconnected the service to the Sonata for what they said was for non-payment again! Again, on April 21st 2010, they disconnected the service to the Honda! Now we have no XM service to either vehicle and are unable to get answers from XM. We're out $375.42. I called many times to try and resolve this - you cannot get through or you are disconnected after being on hold for long periods of time. I called Thursday night and was on hold for more than an hour with music playing and no one ever answered. This happens over and over. This company has no idea what they're doing. XM Radio is overrated, overpriced, horrible customer service and communication. I have lost $375.42 and have no radio service and can't get through to customer service!

2 years ago, I cancelled all of my XM Radio's except for one in my car. I did not look at my AmEx bills carefully last year, but feel they also billed me for last year too.

This year, while doing taxes, I had a charge from XM almost every month ranging from $47.00-$200 adding up to $800.The AmEx bill does not even have an identifier of what radio is being charged, just charges. I did owe them for one radio. That should have been charge of $111.00. This was on the list of bills. Finally, I cut them off AMEX and sent them a check for the upcoming year. This was the only way I could get them from charging my account. I had called several times but they had no record of me calling. They asked me if I had a cancellation number. That was 2 years ago and I just trusted the company.

The company is Sirus-XM. Can you help me get justice? They owe me $700 for this year alone, not counting last year which I am sure they charged me for. That means I would have had to have at least 7 radios on my account. Years ago, I did give my family an XM radio and usage for 1 year. But my sister is positive she has been paying her bill for at least 3 years. I only have 1 radio in service and should only be charged for one. I can get nowhere with the company. I have sent them the AMEX bills that were wrongly charged to me but get no reply from them.

Thank you for your assistance. If it weren't for commissions such as yours we would be treated more wrongly than we are. I am glad you exist.

I paid my bill directly with customer service on 2/6/10. Since that time, they have deactivated my radio over 25 times. When I finally talked with someone with intelligence, XM determined that the payment I made in February had been posted to someone else's account. It has now been two more weeks and ten more phone calls (due to the deactivation of my radio again) and they still haven't fixed their error. I have spoken with three 'supervisors' and they don't seem any more adept at fixing this problem than anyone else. Not only are my husband and I out the use of the service, but also the $256.65 they have misapplied to someone else's account, as well as the time I have had to spend calling this completely mismanaged company

Can anyone stop these thieves, a month ago, originally posted 3/20/10, it was 187.00 over my original contract. Now, it's 657.00. How in the world if I did not agree to none, someone needs to stop these crooks.

While deployed to Iraq my wife purchased a 2006 GMC Envoy Denali for me. When I got home and started to play with all the great functions that the vehicle has to offer I noticed that the XM radio was working, and better yet it had Sirius as well. The guy that we purchased the vehicle must have not canceled his subscription yet or at least that is what I assumed to be true, so I enjoyed the free satellite radio for about a month. Finally as I was driving one day and listening to the radio it stopped working. When this happened I figured that the subscription had run out. Enjoying the radio so much I decided to get a subscription of my own.

Fast forward about three or four days later approximately 27 March, 2010, I contacted XM from the website number. The lady that answered the phone told me that she could give me a one-year subscription promo for $88.00. Sounded like a great deal to me so I went with that. All during this conversation her computer "froze" twice and she had to put me on hold to fix it. When she came back she gave me a different radio ID number and we began the transaction. After about forty minutes her computer froze again and when she came back from hold this time she said we had to use my original radio ID. It was at this point that something didn't seem right to me. After about an hour and ten minutes it seemed that we were done and she said she was sending the signal to the radio.

A week later I wake up and began to check the emails on my Blackberry when I noticed that I had an email from my Orchard Bank MasterCard credit card. Every time I have a large purchase post to it I receive a warning as sort of a fraud protection I guess. Boy, was I surprised to see a $456.00 charge to my card in addition to the $88.00 promo. Of course I called to find out what in the hell was going on.

When I finally got through to a customer service manager (3 hours) of constant "hold while I connect you" and get hung up on 5 times, I finally got "Mark" on the phone and explained how I felt like I had been a victim of fraud from an employee at their company. After a long discussion and him agreeing that it didn't seem right with the way that the transaction was made and that I basically paid from some lady named "Patricia" to have 3 free years of XM radio in her 2007 Buick LeSabre, he told me that the easiest way to get my money back would be to file a dispute with my credit card company! Are you kidding me? At any rate, here it is 15 days later and I still haven't received my money. I called again today and got through to another customer service manager named "Jake" who told me that they are investigating it and that it would take 7-10 days.

I asked how long it takes for an investigation and why do I need to wait for them to investigate something that they already know they owe me for, and he told me 7-10 days. So when I asked him why then am I going to have to wait almost a month to get my money and he had the nerve to tell me that they didn't start the investigation because they didn't have my contact information! So I have an account with them, which I have given over $500.00 to obviously, and when I called I didn't have my radio ID so they had to look it up by "phone number", but you don't have my contact information?

I wish it stopped there! Ever since the original radio signal was sent my satellite radio hasn't worked! The channels freeze, no audio comes out of them and now I am just told to take it to the dealership so GM can look at ityeah, to the tune of about 70 bucks an hour labor and I have to pay for that too I am sure. When my subscription is finally up and I get all of my money back from these yahoos. I will never do business with them again. If I were rich I would be filing a lawsuit right now. I hope others do not have these problems, I feel bad for you if so. The consequence: $456 stolen from me and the radio that doesn't work. I'm paying interest on the 456 that they "unlawfully" charged to my account. I have to spend hundreds just to get it fixed after they figured out a way to ruin the radio, and last but not least, it's insanity dealing with idiots!

I was charged after my subscription had expired. I was reported to a collection agency.

My agreement says to call to cancel. This number only works to subscribe. They transferred me to 1-800-. I Used over 120 cell minutes trying. They don't answer at this number or if they do they put you on hold and never come back. Still trying to cancel. Not sure what to do next.

In 2009, I bought a new car and paid extra to have an XM radio installed, and paid for a 1-year subscription. About a month later, I rented a car for a weekend trip. The rental car had an XM radio, but it wasn't activated. I thought, well, I'm an XM subscriber, so I can just pay to have this activated temporarily. It was a long drive through nowhere, and I was so far happy with my XM experience so I didn't mind paying a little bit to have satellite radio to help pass the time. The sales rep on the phone informed me that the minimum time period was 1 month, for about $13.99. It sounded a bit high, but what the heck I thought. No less than 4 times, however, I asked the rep this question, "You are sure that it will only be activated for one month?" "This is only for one month, right? " etc. Every time he assured me it was.

Fast forward about a year. I informed my wife (who does our bills) that my XM radio annual fee should renew in the next month or so (so she could expect it on the credit card statement). She said, "What do you mean? We are paying every month." What? I went and looked. Lo and behold, this $13.95 fee had been billed every single month since my road trip (in addition to some $28 activation fee! ).

No problem I thought. This is an obvious mistake and I'm a happy customer about to renew my service. Wow, was I wrong. The XM rep would not refund a nickel. At least the rep was friendly (I could tell she felt bad about it). The supervisor was a professional thief. She went on and on about their terms of service. She took zero responsibility for the claims of her sales rep. Now you could say, well, maybe I was just making it up. But I rented the car for a weekend; it is completely unreasonable that I would subscribe to XM for a year in a car I had just for a weekend. Her response, "How do I know you only rented the car for the weekend?" Really?

Well I can show you the receipt. "Our terms of service..", it went around like that. It's zero responsibility on the side XM. I refuse to do business with companies whose business models are based on ripping people off, and clearly this was the case here. So I canceled my service. I then complained to my credit card company, who was willing to go back only 3 months and charge back those charges to XM. Today I got 2 pieces of mail, an offer trying to get me to reactivate my account, and a bill for the reversed 3 months charges (without any explanation what the bill is for, it just says 'previous balance'). I refuse to pay for a service I did not ask for and did not use.

This company has a business model based on fraud and they can't ever bend their "rules" because once they do their house of cards will collapse. Now they are billing me for their fraudulent charges, I am sure this bill will go to collections and damage my credit rating. I'll try to talk to them but I already know this is futile.

I did not agree to extend service beyond 12/09. I received a bill for $164 on or about 1/10. I phoned XM radio and spoke with a rep who reported this bill was cancelled. XM did not extend a $14 per month "new" agreement and service was cancelled on or about mid Jan/2010. I received a bill for $32.24 in Feb/2010 and again in March/2010, S/W Vuve/Satellite XM on 3/31 and reported their billing error. I was advised I owed the money, was placed on hold, was given the runaround about the "unavailability" of one, then was hung up on. I called back 2 additional times and both times the rep cancelled my call. This company conducts fraudulent business.

We recently purchased a new car and through the dealer transferred our previously paid account to the new car. Since then we have been receiving notice that the trial expires April 27 when in fact our previously paid contract expires Jan.18, 2010. We also have an additional radio on our contract. We have been unsuccessful in navigating your telephone service and request that you confirm that our contract for two radios is in effect until Jan. 18, 2010. Thank you.

Back in December, XM Radio suspended my service. They claimed I had an automatic renewal in which they canceled my account. Then someone in their company stated on their records that they turned the service back on in which I did not have service. I have been calling since December 2009 talking to these people each time I get transferred to this person and that person. The last bill I received was dated 12/06/09 up until about March the 6th of 2010. After talking to six different people and hung up on four times, I get someone who claimed this matter was solved. Her name was Julie.

Then on 3/10/2010, I get called by someplace called EOS collections at 7 am. The person there was reluctant to give their name. They said since I was disputing this matter, I needed to talk to XM Radio. I called them immediately and after over two hours of phone time, I am told by Andrea and DJ this matter would be solved. They even gave me reference numbers and the case would be closed. Today, 15 days later, I receive another statement from EOS claiming I owed. Still the matter has not been solved.

I called XM Radio. After a short time and three other people, I am told, "You cannot talk to the administration dept," and that I still owed $61.13 from December until 3/11/2010. I asked how can this be? I had reference numbers names etc. The lady who never gave her name. She says, "There is no record except that you called in December to complain you had no service," and that I was due to pay $61.13 I again asked to speak to her administration or someone higher up. She said there is no one and hung up on me. This matter is still open after, I bet, I have spent weeks and hours trying to tell these people I do not owe them and it's against the law to charge for services not rendered.

I received a debt collection notice in the mail because I didn't renew my XM radio subscription. At the end of my contract, XM was not able to "automatically" renew because my credit card I used initially had expired. They sent me a letter saying that they could not renew my subscription because my card was invalid. If I would send them 400+ dollars my plan would not be interrupted. No explanation for how long my service would be in place or what the 400+ dollars would "buy" me. Not even a due by date or when my original contract was up, nothing. I just left it alone knowing nobody in their right mind would just send in 400+ dollars for services unknown.

2 weeks later, I get another letter stating that 38 dollars would keep my service from being interrupted. Still, no explanation. Just send money and we won't cut you off yet. Funny thing is, my XM had already been cut off. No biggy, maybe we'll renew after we get our tax money back. Just received a debt collection notice for $32.33. I contacted XM and the guy first tells me that my service was cut off on March 10th and they continued service for me "automatically. " I said that my service had been off for at least a month and he started backpedaling. He said, "Well, I mean your account was officially closed on the 10th, but your service was discontinued sometime in February." I asked him when my contract was up and he said January 2010.

That was the first time I found out what my contract date was. So my 2 year contract was finished. No letter told me that in the past. I asked how they expected to "automatically" bill me and get paid if they didn't have my new credit card number and never gave me any notification by mail? He couldn't answer that. "That's just what they do, automatically bill you." I asked, what if I no longer lived at the same address? The debt collector letter would have gone to the wrong home homeowner and 6 years later, when I want to buy a car or something I'll see a collection on my credit report.

I asked how I've been a customer for 3 years, my contract was up and, instead of just sending me a renewal letter, they send me to collections? He said "I apologize that you were not properly notified, but if you want the account to be $0 balance you will have to pay the collectors' balance. " I said so that's just how you do business and I will just have to deal with it. He said "I guess so." I hung up. I am in collections at this time with EOS CCA for an amount of $32.33.

I too, have had bad experience similar to the posts on this website regarding cancelling our service with XM and getting harassed by EOS CCA. However, we filed a complaint with the Better Business Bureau. (Note we filed it in the state where bill came from and it was transferred to BBB in NY. ) I don't know if there is a time frame to file a complaint, since we contacted the BBB as soon as we were called by EOS CCA. It was resolved to our satisfaction within two weeks. I would suggest going this route. The BBB was wonderful and plan on giving them a donation for the amount XM was trying to extort from us.

I have had XM service for approximately 8-9 years and have always enjoyed and appreciated it. I also have had multiple radios for probably have that time. I traded my car in and bought a new one on 7/4/09, and called XM on 7/10/09 to tell them to cancel that particular radio as I no longer owned it. I also told the rep that I would call back in 3 months to turn my new vehicles radio on after the 3 month promotion ran out.

I called the next day requesting that radio to be turned off and a refund on that radio's charges, which I estimated around $137 or so.

I told the rep as long as the credit was just somewhere in the ballpark, that I would be happy. He credited for the last installment of 3 months which was around $44 or so. He informed he would have to have a supervisor provide the additional credit, as he had maxed his permissions on it. He came back on later (the rep not the supervisor) and told me his boss stated it was my fault for not getting the radio deactivated because I didn't call the cancellation department. What? And no additional credit. I told the rep that I don't recall the entire conversion from over 9 months ago but did have phone records showing when I called to cancel.

The supervisor never came on the phone to talk to me and the rep said there wasn't anything else he could do. So I asked the rep this question: So you would prefer to not give me the additional $50-80 credit that is rightfully due to me and have me cancel all my radios, than to continue to receive the $300/year in recurring revenue that you receive from me? His reply was more along the lines "I guess so". That is how I perceived it. So I told him to cancel all the radios.

There was no attempt to save me as a customer, who has spent probably a few thousand dollars with them over the lifespan of my service. Totally unbelievable that they would rather lose all this revenue because they wouldn't rightfully give me that additional $50-80 credit. I requested his supervisors email and was directed to the website and filled in a feedback message. I received a reply back this morning requesting my account info so they could investigate.

After I sent the information, they replied back stating sorry that you want to cancel but you'll need to call customer service to have the radio deactivated. So this guy didn't even bother to read my complaint at all. I would consider coming back but after this horrible customer service treatment, I've gotten and reading all this posts, I'm not so certain that I'll come back. I'm really really surprised with everything I'm hearing here, with the mere fact that they are totally in the red and barely staying afloat.

I cancelled my XM service when I turned in my GM car. I began getting soliciting phone calls almost immediately, and despite repeated requests on my part to not call me, they call several times per day. They use an automated dialer, which is also very annoying. Although I had intentions of re signing with them when I picked out a new car, this tactic has changed my mind and I would never do business with them again. They don't listen to their customers, so they don't deserve to have any.

I agreed to a lifetime agreement and I got a bill with $180.56 on top of my original agreement, and after 7 dropped calls, finally, Geo, a customer care representative tells me there was a mistake on their part and I have to pay the balance and I need to pay to avoid possible collection. I spoke to John **, a manager, and he told me to file a former complaint on their website and someone would review it and get back to me. About a total of 120 plus cell phone minutes and constant redialing to try to speak to the proper person; it's just not right to let this type of business go on.

I have been trying for 3 months to cancel one of my subscriptions to XM radio because the radio no longer works. After being on hold for 7 minutes this time, I got a person who then had to transfer me somewhere else. It was over 22 minutes when I finally gave up. I have sent repeated emails to the "customer care" center for months as well and can not get an answer.

Sometimes, the background hold music/messages go completely dead, which I assume is to trick the caller into thinking the call has disconnected. The only way you know, you are still connected is if you have a timer on your cell phone or something to see the seconds still ticking. This causes an extreme amount of stress and frustration for me. It also takes a lot of my time and cell phone minutes, and I am continuing to get charged for a service that I cannot use. It is only $10/month but extremely unethical for them to become unavailable to people that want to cancel service, but somehow someone is magically able to activate new service.

I had free XM Radio in my new car and then was ending after six months. They offered me to extend for cheaper and also offered me to buy another radio for cheap, so I did. They got my Visa card number. We clearly had a conversation that the new radio comes in with no activation, I have to call in for the activation. I did not make the call and not even open the box until 03/12/10. They charged me 44 some cents, I found out from my bank. I was so mad what that fees for and found out that XM Radio charged without my permission.

I called in for the refund, the customer service guy denied the refund at first. He said there is a fee for deactivation and I explained I did not activate, why was there a fee? They only refunded me $29.47, not a full refund. XM Radio called me on 03/12/10 saying I have credit balance with them and would like to renew the account. I was shocked at first. Then I said never mind for the hassle, I did activate the new radio.

I received a letter from XM Radio on January 18, 2010, informing me that my subscription would end on 2/27/10 and they would auto-renew me using my credit card. I called them on 2/10/10 and spoke with Sheree, requesting not to be part of the auto-renewal program and to remove any reference on file of my credit card. After some not too clear answers about the transfer of agreements to new/existing/lifetime radios, I finally requested to renew my current contract for 3 years.

When she gave me the price, it did not add up to that sent to me in the mail. Not outlined in the notice sent to me was a new "US Music Royalty Fee" of $53.40. She said it was a new fee that notices were recently sent out on. I still have not received this notice. So I agreed to the new 3 year plan plus the music fee, $402.40. She told me to disregard any new invoice for the royalty fee that might still be in the mail to me. Please note that our whole conversation was frustrating, I never felt confident that I was actually getting complete answers to my questions. The voice sounded strangely computerized as well. I was glad it was over!

I received an invoice dated 2/11/10 that had charges of $57.78 due. I assumed this was the music royalty fee (which I recalled was around $50) so I disregarded. Yesterday, March 15, 2010, I received another invoice dated 3/11/10 for the $57.78 plus an invoice fee of $2.00. Turns out they kept charging me an invoice fee, which is strange because I had paid completely by credit card before it was even due!

Today, March 16, 2010, I contacted Rae at XM. She said the additional charges were for state and local taxes. I do not see anything on their original January 18, 2010, letter to me about incurring state/local taxes, or what percentage of the cost would be added to the total bill. At $55.78, this was a quite a cost increase associated with this service that was not outlined to me by mail nor when I paid for services by phone. They removed the invoice costs at my request and I paid the taxes. I love XM radio. I do not like their service. I do not feel like I am working with professionals. I am concerned that this company is not outlining its costs upfront. I would be very surprised if my music royalty fee and taxes are actually paid by XM.

XM placed me on the wrong plan and continued to take money from my account and will not give me a refund. They hung up on me twice when I called because they did not want to answer my question. They took $236.56 from my account for 5 months of service so far they have only refunded me $52.62 because they say I waited longer then 30 days. They still owe me $146.47.

I received an email from XM Radio that my renewal had not gone through in early February because the exploration date on the card had expired. I called on February 17 to pay with another card and the payment was accepted according to my bank. When I contacted my first bank, I was informed the XM account was paid on February 17.

I contacted XM customer services and they did acknowledge that there were two payment on my account and they would refund the first card within 24 to 48 hours. I did not receive the refund and called XM a second time. The CSR said the refund was processed and for my business she would offer me one month free service upon my renewal. Another 24 to 48 hours passed and no refund.

I called a third time only to be told the same thing as before, this time they offered to reduce by bill upon next year's renewal and I should have my refund within 24 to 48 hours. I called a fourth time only to be told the same thing however the CSR would re-process the refund. She later told me she was unable to do so and that she would have to forward up to someone who could process the refund. I was told someone would call me within 24 to 48 hours to address my issue. It has been nearly 4 weeks and still no refund. I have even emailed XM online.

Every night, we come home to a recorded collection call for a "Robert **". We have never had XM Radio and no one close to that name lives here. We called XM Radio customer service twice (a third time, they hung up on us while on hold) to tell them they have the wrong number. They said it would take 24 hours, but a week later, we still get these erroneous calls every night. It is recorded so we can't pick up and tell them to stop. How can we end this? Help! People have been in our home and heard these calls and it was embarrassing because we sound like we are in collections. This must stop!

I had free trial subscription with purchase of new Sonata. I was billed after expiration date. I did not call to continue service but they continued it for 2 months anyway and sent a bill. When it was not paid, they discontinued service and sent my name to a collections agency. I called and they said they would remove charges and my name from collections (in Dec. of 09).

I received another collections letter in March '10. I tried calling and not only did they say I never called but that I will have the credit held against me on my credit report (threateningly). I looked up this website and called the customer service number. I waited over 30 mins. on hold and spoke with someone named Victoria in the Philippines. She said that I have a zero balance, I don't owe any money. I said my name is still in collections and she said I have to call the agency and tell them I don't owe any money. I said that is not how it works. XM has to remove my name and send the agency a letter. She then informed me that would cost me $2. I said I would not give them my credit card number or any other account number. My credit report/score is affected.

I had a prepaid service that ended on Dec 14. 2009. They sent me a bill in February for $35 for the service from December 14 on. I didn't have an automatic renewal and did not agree to any service after December 14. They left multiple messages about renewing my service and that it would end if I did not renew. I did not want to renew and therefore did not call. After receiving a call from a collection agency, I contacted XM and was outraged to find that they would not eliminate the charges for something I had not agreed to or wanted. I had to pay the $35 for something I did not want. Having been contacted by a collection agency, I'm sure that hurts my credit rating. This is the part that is most upsetting.

Beginning immediately after the merger of XM and Sirius, I have been unable to maintain satellite response if I have channels 70 through 79 tuned into my car radio and I shut the car off. When I turn the car back on I get Error 3 message and the satellite is lost. That never happened before the merger and channel lineup changes. The rest of the channels and radio work fine. Over the last year or so I have sent three email forms customer complaints to their customer support department without any reply from anyone. I called the number listed once and I got a hapless customer service rep who was only able or willing to walk me through the channel refresh process.

This is not something I needed (it worked most of the time, but then even that ceased working) and I had to tell her several times that what I wanted was some insight as to the actual problem, not a repetitive fix. She stuttered and repeated the refresh channel procedure. She refused to transfer me to anyone else, saying "There isn't anybody who can answer your question." I'm currently awaiting a non-response to my third email inquiry. Oddly enough they are very prompt in the billing department and have not hesitated to try to upsell their packages.

I have called XM at least 15 times, starting back in November 2009. I have repeatedly requested that the disconnect service. They have lied to me, ignored me, and still the service has not been disconnected. They continue to bill me monthly and make their threats to disconnect service. I sent them an e-mail today explaining that I will not pay them one cent and that I wish they would disconnect the service. I am not going to call them on the phone anymore, as they refuse to respect my wishes.

I am a customer of XM Radio since 2004. I renewed service in 2006 for 2 more years. In Dec. 2008, I renewed for one more year, pre-paid, with no "auto" renewal terms. Of course, they dispute that. They "closed" the account in Feb. 2010 for "non-payment" (they went ahead and renewed without my consent and billed for 12/2009 - 2/2010). They claim that since they have no record of my cancelling, they have the right to bill me. And now the account is closed, they cannot reverse the charge, and it will remain due and payable. This is unbelievable!

My 3-year subscription expired in November. So, they sent me a bill for $496.26 ("Total Amount Due Upon Receipt") for a new 3-year subscription. When I called to find out what my options were, I was told that the lifetime subscription is $492.32. Okay, great!

After thinking about it for a couple weeks and saving up some money, I finally called on Dec. 31 to sign up for a lifetime XM package and I made the initial payment. We agreed that I would make five monthly payments of $92.24 each.

On January 5, two charges from XM Radio posted to my account - one for $119.87 and another for $25.59. So I called again and was told that I had signed up for the XM plus Best of Sirius package. No, I hadn't. I only signed up for XM Lifetime, not Sirius. So they acknowledged their mistake and said they would call back once my account was corrected.

They sent an invoice on Jan. 20 for $585.20 (total due). I gave another call to XM. They sent another invoice on Jan. 30 for $587.34. I gave them a call again. I should explain that with each new invoice, there is an invoice fee of $2.00 added to my balance, plus they charged me a $5.00 change fee that was a result of their initial mistake. None of this was ever reversed.

They then sent another invoice on Feb. 19 for $104.87. I called to ask what happened. They said I only owed a total of $104.87 on my lifetime package! I said "Fantastic! They must have given me a break due to their series of errors and all the trouble they've caused me!" So before sending them another dime today (March 4), I called once more to verify what I had left to owe. After putting me on hold, as they always do, she came back and said I had $400.22 remaining on my account and the $104.87 was just the current amount due. Aha! I knew it.

Now of course, the total amount remaining is nowhere to be found on the invoice. You always have to call them to figure out what they are really trying to charge you. And every time, I have to explain the whole story from scratch. I get a slightly different answer every time, which is not surprising considering that all six invoices I have received show different amounts and balances. I even thought that they are all for one radio, one plan!

I am going to dispute the two charges from January 5 and not pay them another cent. This is a real shame because I actually love having XM Radio, which is why I have been trying so hard to work with them. Much of my personal time was lost, plus I think we had an overdraft fee on our account due to their unauthorized, incorrect charges on Jan. 5. I don't expect to ever get that back.

I have been charged excessive fees, without prior knowledge, and my account was debited for renewal without my permission. In addition, I was that I would have to pay for XM online.

For the past 2 years, I renewed a one year contract with XM radio over the phone. I purchased my car in August, 2007 with a 3 month trial. They called me after this trial period and I agreed to a one year term from Nov. 2007-Nov. 2008. Then in Nov. 2008, they called me again and I agreed to another 1 year term until Nov. 2009. At no time I was I told I had to call to cancel my subscription or was I told about a rollover period should I fail to cancel my subscription. I was told the onetime payment would cover me for one year and then if I did not agree to renew my account would be cancelled.

I never once received any written contract or terms or conditions in the mail. The salesperson was very straight forward, pay the onetime fee for one year. I decided not to renew for another year and expected them to cut off my service when I did not call to renew for another year. My service should have been cut off the end of Nov. 2009 but it wasn't until Feb. 2010 when they finally turned off my radio.

Today, I get a letter from EOS CCA collection agency on behalf of XM radio. I called immediately and was told XM radio has a policy that I must call them to cancel my subscription. I asked for a copy of this policy to be mailed to me because I was never told this and never received a copy of this policy in the mail. I was told to go to their website and look up their terms and conditions. I did and XM radio had posted an update for Jan. 2010 that the consumer must call to cancel or their subscription would be renewed automatically.

I am now thinking that I should have received this new/updated terms and conditions in writing (like any other company does when their terms change) but instead I read further and they state they have the right at any time to change their terms and conditions and it is the consumers responsibility to check their website frequently for notice of these changes. What if a consumer doesn't have access to a computer?

This is so unfair! If XM radio thinks it is acceptable to call me several times to get me to renew my subscription over the phone then it should only be fair that they call or write us when their terms change. It is not fair for two years to tell me over the phone that my subscription would be for one year only and then not notify us when they decide to change this oral contract except for a notice on their website. Why would any consumer be expected to check a company's website frequently for changes to their service contract?

Two years ago I dealt with XM Radio. Everything everyone has said about them is true. It was a nightmare beyond belief. It was impossible to deal with them. You could hold on the line for 45 minutes, get cut off -- no one knew anything -- and there wasn't any help -- you always got different stories, etc.

Thank goodness for Discover Card. They got my money returned ($450). I thought it was over until today (2 years later). I noticed XM Radio had charged my account $44.79. Everyone watch your credit card bills! I think I will change my credit card number to be safe from them.

I probably had one of the first subscriptions ever purchased. After many years of fighting with the over the telephone only to hangup and find that nothing correct had been documented. Also whenever you send money or payment, it is never applied how you think you were just told it would be and guess what? It's your word against theirs, and guess what, they win. They're big business but they'll go out of business because they are such a poorly managed company. I simply canceled and will never have anything they sell.

We had bought a new HHR in August 2008 with a free 3 month trial Xm Radio. We liked it so it was prepaid for a year after the 3 months was up. Now the year is up. They have called and left messages on our answering machine to call this number. I did not intend to review our XM radio, so did not respond. I figured when a year was up, it would be automatically cancelled. After several notices from XM radio, I wrote cancel this service and mailed it to them.

Today, March 1, 2010 I received a bill from a collection agency, EOS CCA, for $34.45. I called them and was put on hold. On the 2nd call, they disconnected. Finally on the 4th call, I spoke with a man who said I owe them this amount because I did not call back. I had to pay for the month that they did not cut my radio off. He asked me for a credit card number. I told him I would not give him any credit card. They are a bunch of crooks. Our credit has never had any bad reports and this could mess up our good credit.

In May 2009, I paid through a check the 2 year payment for service on a new car. They posted the payment to the wrong account. In July, they sent a disconnect to new car service and I contacted them. They agreed payment showed up on wrong account. In July, it turns out they sent me a check but when I deposited it, they refused payment saying that they were transferring the payment to correct account. They have cut off the account 5 times; 5 times we have had various discussions with clerks and supervisors and the bank has even called them. All agree that the account ending in 9029 should have a check transferred from account ending 8433. Yet, as of today, March 1, 2010, it was cut off again and I'm very frustrated that they can't transfer the payment that everyone admits they have.

XM/Siruis Radio is involved in unethical (and illegal?) billing practices. The amount they charge customers on the phone differs greatly from the actual credit card charge. Keeping a close eye on your statement is the only way to catch this. They keep the additional charges hidden, until they are sucked from your credit without your approval.

This is not legal, is it? Can they simply charge a credit card whatever value they wish, after a customer authorizes a lower charge on the phone? Their proposed resolution in my case: to refund part of the unauthorized taxes/fees they never quoted me. I cancelled immediately. I hope they are held responsible, as XM/Sirius seems to engage in this fraud regularly.

I have been contacting XM radio since the first week of January 2010 to cancel my subscription because I was deployed overseas. They did not cancel it and charged me for another year. I called and spoke to customer service on multiple occasions, received emails multiple times and have yet to get a refund. The customer service at this company is ridiculous. Information shows where I had contacted them and someone always contacted me back but nothing ever happened. I am still waiting on my refund. I still have XM radio on and am not in the States where I can use it.

I had prepaid for 7 years of service, which ended in February 2010, however, the service has been shut off for over two years. Yesterday, I was sent a collections notice (($731.64) for service I had not received. When I called, I was told the bill is only to be paid if I renew the service. I have yet to receive a confirmation statement, regarding the bill due, even though it was supposed to be e mailed immediately. Then, about 2 hours later, I received a collections call! As of yet, there is no economic damage, but if this bill ends up on my credit reports as delinquent, then there are the obvious problems.

The first complaint is when I received an unauthorized bill from them for over $500.00. I called and they stated that I authorize this one-time charge for satellite until the lifetime of the car. When I told them that I never told them to do this, they told me that my husband obviously authorized it. I proceed to tell that my husband has his own car and he doesn't drive my car, so why would he call XM satellite for services? After talking to 3 different departments and my blood pressure being up, they took the charge off.

Secondly, they called me persistently and consistently telling me that they had a trial offer for me for 3 months. I agreed to the charge, they billed me and I paid. Shortly afterwards I purchased a new car and with the new car purchased I got a trial XM period. I called XM to transfer my services and they told me that I would still get the trial offer with my new car, and the services that were paid for would be transferred to the new vehicle after the trial offer was over. When my trial offer was over for the new car, they turned my services off. I called in regards to my services that should have been transferred and after talking to 3 different departments, they finally agreed to turn my services back on in December. After talking to the last rep, who told me I should have services until March,

I received a phone call consistently everyday at home and work regarding signing up for a 6-month to one-year contract. I repeatedly told each rep that I currently had services and that I wasn't interested. When I spoke to the last rep, who called my job, she told me that she didn't have the information from the other 5 calls and that I needed to call another department to get them to stop calling my job. I had asked her 5 times to take my work number off her list. And this is the only reason I stopped getting phone calls from them. Lastly, I just received another unauthorized bill from XM again today for the same services I've paid for. Long story short, I'm so tired of debating with them that I told them to turn my services off and $0 the balance out and Elizabeth agreed.

I called to cancel my service in July 2009. I was pre-paid through October, so the service was to be terminated on the last of the pre-paid date. After that date, they charged my MC the next 3 months without my authorization. I complained to my MasterCard bank, and they credited my account. Since then, I've received continuous bills from XM and multiple calls from a collection agency despite four phone calls over eight months to XM.

The XM representative told me each time I called that my account was closed and I had no balance due. The latest call I made today (February 19, 2010) after receiving yet another collection call. They told me my account was now closed and that I had no balance due. We'll see.

Do not even consider signing up with Sirius XM! They are totally unethical! And if you are trying to get out of a current contract with them, be aware that canceling ahead of the final date does not work. The fine print in their contracts require that you call them on the last date of your currently paid-through time period in order to prevent them from charging you for the next period.

Sleazy, sleazy. Just say no! XM is the worst company I've ever dealt with. For the first time ever in my life, I've had my name turned over to a collection agency.

I called XM last April and cancelled our subscription. It wasn't until October that I realized we were being charged on our credit card. We disputed the charges with our credit card company for three separate months and XM continued to charge. Now, they have sent us a bill for the three months that were credited to our account from the credit card company. They also said we had a subscription on one of our newer cars (Honda Civic) and we never initiated that and didn't even know we had it! We are fearing that it will go to collection and then we will have to deal with that situation.

I have been writing to them and calling them since July 2009. They double billed me in July and removed the one charge in Sept and then turned off the radio keeping my $296.11 for (3 years) subscription on the other credit card. My credit company did two conference calls with me but won't go any farther as I had signed off when it was removed from my bill. I thought it was resolved and then it appeared back on in December.

In Jan 2010, I got a phone call from XM saying they are sending me the credit of $296.11. That was five weeks ago and nothing. No credit on my account, no check in the mail. When I called, I got people who don't understand the problem. They told me I have no account and no credit card information on file and when I asked for supervisor, I got cut off after waiting for 45 minutes without speaking to anyone. I last wrote again on Feb 2 to PO Box xxx, Detroit, MI and have heard nothing.

I received notice that I needed to up on subscription in November, early December of 2009. I called customer service and requested that my subscription should be cancelled. I never received a bill or follow-up afterwards.

In February, I receive a collections notice from EOS-CCA for $38.70 from XM Radio. At the time, I called. They said my subscription was cancelled. I called XM account management; they said I owed $25.70 for service through February, which is 2 months after my cancellation.

On Feb. 1, 2010 I cancelled my service with XM. On Feb. 8, they charged my bank account for three months of service. On February 9, I called to complain and was told that a credit would be issued within 24 hours. On February 18, I still have not received my credit. Another phone call to their overseas customer service office resulted in them telling me that it will be 7 -10 days before I receive my credit, but I have their sincere apologies.

I had two radio subscriptions with XM and cancelled one about 6 - 8 months ago. I just noticed they have been withdrawing my account for the two subscriptions regardless of my request to drop one. I've been overcharged about $80.00.

Without my authorization, I was charged $164.24 on my debit card for an additional year subscription to XM radio. They used to send me a notice in the mail for renewal with my renewal options, monthly, quarterly or yearly. Now they just decide for you without any notification. I don't have the funds in that account and I was hit with an overdraft fee. XM customer service was of no help whatsoever. Is this legal? Can they do that?

On May 3 '09, I received a phone call from XM radio for a six-month trial for $29. I said okay and gave my credit# and was billed that day. I only drive about 7 miles to work if I don't ride my bike so I don't listen to the radio much and what was on XM did not do much for me. So after the trial, it turned off. I am thinking all is okay until I received a phone message at home in Jan 10 from a EOSCCA for a past due account. I called and found out it's for XM radio for $43.14. Not knowing why, I called XM and gave my story and emailed it to the them with the understanding that the charges are a mistake and will be taken care of.

Then on Feb. 11 '10, I received a past due balance from EOSCCA in the mail for $43.14. I talked to them with no help but for me to call XM. I called XM and and got no help from them. I just need to pay. I think it's funny how I agree to pay for a six-month trial and pay with my card then a month after it runs out I owe $43.14 for a service that cost $12.95. And the best part is how I paid with a card but I am being charge two times for $2 each for an invoice that I did not received just any way to get a little for cash out of me. Well, they can threaten me all they want. I will not pay for more then the six months that I agreed to on the phone.

I had almost the same exact experience as Jason of Virginia Beach. I bought a car, signed up for extra promotional period, ended up in a collection agency. They person on the phone specifically said I did not need to call back and cancel and I was prepaying the entire promotional period. I asked because I had been stung before on these scams when I forget to call back.

They never contacted me to tell me they were sending me to a collection agency. They had my phone number since the sales people kept calling me back to renew, but the collection people never called to tell me I was past due. They did pass my phone number to the collection agency since they used it to call me. They also insisted that a message appeared on my radio telling me my account was past due. I know I would have seen such a message. I know they are desperate since subscriptions are low but they just lost a customer for life. I was just starting to regret not having the service and thinking about asking a birthday present to turn it back on when the collection agency called me.

I let my subscription expire. They automatically charged me for an extra month. They left me multiple phone messages trying to get me to renew. None of those messages mentioned an auto-renewal fee. I never agreed to this. Now, they are trying to charge me for the month that they gave me--that I didn't want, that I didn't ask for. I called them back and said (nicely) that I had been on the fence about renewal and had decided to try six months without them. Either they could wave the fee and I could remain a future possible customer, or I could give them $11 and never subscribe from them again. The supervisor chose the $11. Their marketing calls were akin to stalking. I guess they don't realize that consumers can live without their services and that irritating calls and unethical behavior works against them. Good thing they can trap you into a subscription when you buy a car. The conditions of this subscription you are not made aware of. I am not sure how they could otherwise survive. When I purchase a new or used car in the future, I will cancel the XM before we leave the lot. Refuse XM!

In April of 2008, I purchased a new car. The dealer said it was equipped with a 1 year free XM Radio. I never used this as I don't often turn the radio on when driving. I am now receiving dunning letters telling me that I must pay $36.90 for their service. When I called the collection agency. They said I was supposed to call XM and have it turned off. They called me several times just before it was to end and I told them I did not want to have it. Now they are going to ruin my good credit over something I didn't want to begin with. Can you help?

I got my company car in March 2008. It came with 3 months of XM free trial. In June '08, I subscribed to 1 year, and paid with my AMEX, and was cancelled in in June 2009. In November, my AMEX statement indicated that was a charge from XM for $222.78. I immediately called XM and disputed the charges. They admitted that it was an unauthorized charge, but was not able to issue me a check quickly. They advice me to dispute the charge with AMEX. AMEX investigated, and in Jan. 2010 found in my favor, and credited the full amount my account.

However, on Feb 1, 2010, I received a statement from XM that I owed them $52.03. I called XM again, this time, they said that I had not terminated the account. When I pointed out that my service was terminated in June, they then said that my wife had reactivated my account in November '09. My wife has not called XM, Sirius, or any other satellite provider in her life. Besides, this is my company car, and my wife does not have access to my credit card or my car.

Since XM can't tell if I had listen to Satellite Radio during that time (they assume I did), they refuse to take the charge out. I asked to speak to the complaints department, they said it did exist. The only recourse was to issue a dispute in writing to their billing department. I told them, I'll make a copy to the FCC, and BBB about this.

In November, I received an invoice from XM Radio saying that if I wanted to renew my subscription to their car radio service that I needed to pay their invoice. Since the service came with the purchase of my car it isn't a service that I used. In the beginning of December, I called them and told them that I was not interested in renewing their service.

In January, I received a bill from a collection service saying that I owed them 35.82. Apparently, they claim that I didn't let them know in time that I didn't want their service. They claim that when I purchased the new car that I agreed to apparently a lifetime commitment to their service. These types of business practices should not be legal. I am prepared to join a class action lawsuit.

Today I spoke to XM Satellite Radio about the services I was billed for, but did not authorize them to charge for. I received the notification from their collection agency two days ago that stated I owed approximately 40 dollars for the 3 months they billed me for. Around last August, I called them because they had charged my card for service that they renewed unexpectedly and caused my account to be overdrawn. The guy I talked to then said that he could set it up to not automatically bill me and that I could pay for 3 months in advance and if I wanted to keep using XM I could call and renew for another 3 months.

He said that I would not have the service automatically renewed and that I would have to give them notification that I wanted to keep using the service by making a payment. I have made the payments for the last few periods but this time I decided not to continue paying for services. They decided to renew the service anyways and this led to the collection notification. The first person I spoke to today was a representative that kept telling me that there was no option to not automatically renew. They said I was wrong and the person I talked to before told me wrong information. After continually asking how I was responsible for the false information, they gave me and how they could justify the charge she continued to answer me the same. I asked to be transferred to the supervisor.

The supervisor also proved to be of no use because he just referenced the Subscriber Agreement and the fact that service is automatically renewed per that information. I told him that the person I talked to told me otherwise so I assumed he could do what he said. The supervisor told me I was wrong for believing him because I should have known he was wrong and that what was written in the agreement trumped any other conversations I had with XM. It did not help that the conversation I had was conveniently not annotated in their system and this again was my fault. He had no reasoning for me being responsible for them not properly documenting our discussion, but again this was my fault.

I gave up the fight to have the charges removed because he just continued to repeat the terms of the agreement as if that was the only thing he knew. I asked to get written documentation that my account was closed for good and I would no longer be charged and he directed me to the web to make a request using their contact form. I have not received that email yet. I have paid the collection agency to close the account and to avoid any damage to my credit. The collection agency said there would be no negative effects on my credit because I paid the account off today, but still that was $40 that I should not have paid for.

I can tell you all the things I read about XM Radio being bad is true. They make unauthorized charges to your credit card and that is stealing. I am cancelling my credit card. I served in the military and I have PTSD and this experience has made me worse.

I cancelled my service when I returned my leased car in October 09 and I am still getting billed in January 10. I called and spoke to Brooke, a supervisor, and she claims there are no refunds.

I received a statement in October 2009 for one year. I paid it by check. In January, they said they had been authorized to charge $45.72 for US royalty fees. We were not notified before this charge was charged to our Sears credit card. My husband called Sears and told them we didn't authorize it and to cancel this number and issue us another one. They did and the next time we received a bill, there was a late fee of $15.00 added. They had transferred that amount to the new card. We again called the Sears company that we will not pay this. XM Radio said they had auto authority to do this because we gave them this number the first time we took out XM Radio and we were not going to get the money back. I am sending this to you to clear the air. XM already has their money from Sears, so they do not care. What a company. How can this be cleared so our credit is blemished?

XM Radio debits your credit card a month in advance. I canceled my account on 12/22/2009 as I traded my auto on 12/21/2009. After at least a dozen hour long phone calls and literally hundreds of emails, they finally canceled my account on 01/25/2010. They refuse to refund my account in full from 12/22/2009 to 01/25/2010 (which would actually be two months as this account is advance-pay).

After multiple emails back and forth and multiple phone calls, I still do not have my money refunded. They refused to put a supervisor on the phone. They refused to give me their corporate attorney information. Then they hung up on me. I want to know what legal action I can initiate. I want to know what publicity I can initiate. I do not want anyone else dealing with what I have had to deal with. Do not give XM Radio your credit card or banking information!

I'm reading all the complaints about XM and their customer service and I have also found it very frustrating and I cannot believe the poor customer service. I would love to know who to really talk to so I can get my money back. They have charged me for two lifetime subscriptions for one person. Now how on earth can someone use two lifetime subscriptions for one car? How dumb is this. I wish I never activated my radio.

In November 2009, I ordered an XM Satellite Radio package for my vehicle. I purchased it as the result of an advertised "special rate deal" and was supposed to receive 16 months for the price of $12. When I received the contract, it was for only 12 months. I called to get it corrected but received no satisfaction. They supposedly record their sales transactions made via phone. I requested they go back and listen to the tape from my transaction. Again, I received no satisfaction.

Additionally, I specifically told them not to put my account on automatic renewal, as I do not do that. When the contract was nearing maturity, they called my home and were told I would not be renewing the contract. It apparently renewed on an automatic basis, and now, they are billing me for $47.32, because they left the service on after being instructed not to and automatically renewed it when they did not have authority to do so.

Now, they are threatening to send it to a collection agency. I am furious with their dishonesty and trickery. They flat out lie to get business. I can't possibly be the only one this has happened to with this company.

I paid a lot of money for a lifetime subscription to XM Radio and that included XM Radio Online. As of today, XM changed the terms of the contract and they now want me to pay $2.99 per month for the online. Yikes! What's with this company?

I've had XM satellite radio for many years without any trouble until recently. I called to cancel my service back in October of 2009 due to the presence of too many commercials on the news stations. It truly has become comical. I, like a dummy, accepted a "special promotion" that would have provided me with their service until March 2010 for the low price of $19. In November I began receiving collection calls. I called one of their representatives in the Philippines and discovered that someone had signed me up for their lifetime subscription at the low price of $496. Their representative advised they had removed the lifetime subscription and all was well. I checked my bank account 2 days ago to discover they had helped themselves to the $496.

I spent several hours arguing with more of these inept people in the Philippines trying to get the money refunded. They refused to transfer me to someone who spoke English. They had no authority to fix the problem, and could generally care less about my problem. After another hour of searching the internet, I found a number for their "executive department". The representative in the "executive department" took ownership of my problem and refunded the money. He then advised that the representatives in the Philippines have no real power to do anything other than listen to customer complaints. My original call to remove the lifetime subscription was a complete waste of time. Never again. Absolutely never again.

I cancelled my credit card to ensure these people can no longer help themselves to my money. XM is just another in a long list of large corporations who chose to destroy their customer base through outsourcing their call center. Meanwhile, upper management executives cannot figure out why they're losing customers and their company is in bankruptcy. How bad do things need to become before these people wake up? XM/Sirius started great. They had a great service. Clear Channel then filled many of their stations with commercials, XM raised their rates, outsourced their customer service, and now struggle to remain in business. Is it any wonder?

Yoohoo! This is the last time I am going to say this! I do not owe these folks a dime! As stated to numerous collectors, including the very rude dame who tried to coerce me into paying you money I do not owe, I should have reported her. About 2 years ago, I received a call from one of the XM salespeople offering me a one year deal for about $170 for a year. I accepted that deal along with the additional deal he offered that for a sum of $199, I would get both my XM receivers for a year with no other billings until my contract was up. XM would not automatically renew my agreement and charge my credit card without my consent.

When my contract was up, I no longer used my XM and saw no need to reauthorize the charges. It was at some point later, I noticed XM was charging me $40 a quarter for the second radio. When a salesperson called me to renew again, I brought that to the attention of the salesperson and they said they would correct the error. I expected to see a credit of the $40 charged to me each quarter that would not the deal I agreed to with the original salesperson. I did expect to see the $20 charged to my card. With regard to the fact that XM elected to continue sending the signal to my receiver, as some scheme to keep me as a customer, that is/was an internal marketing decision to which I was not a party. They cannot even attempt to collect this and should be fined by the FTC for violating the law.

If they send me something I did not order (whether I used it or not is not material to the issue), it is against the law to attempt to collect money. They would have collected had I ordered same. Therefore, they are hereby noticed I do not owe this money. I further notice them to remove any deleterious comments they might have sent to any credit reporting companies or others requesting such comment. And further command them to cease and desist any efforts in this matter. By way of copy, I am sending this to the FTC for any actions they deem appropriate for these scurrilous activities.

I purchased a new car in May of 2008 with a free three month XM Radio subscription. I called XM Radio and subscribed to a one-year contract which I prepaid with a check via mail. Over a year later, I received an email stating that they didn't have a card number to bill for services. I placed several phone calls to XM and spoke with foreigners who were very difficult to understand and was never able to resolve this overcharge. Several months later, I received a letter stating that my account has been placed with EOS CCA collections. When I called them, they told me that they couldn't help me; they show that balance due. So to avoid having my credit rating affected by this, I will pay the $36.80 due, but I will never deal with XM Radio again!

I purchased a one-year subscription to XM Satellite Radio. One month later, I traded vehicles and transferred the balance to the new vehicle which came with a 3-month trial period. I received the service for the right amount of time. I was contacted by email and regular mail to renew my subscription but decided not to at this time.

Today, I received a letter from a collection agency named EOS CCA for XM Satellite Radio for a past due balance. I contacted XM who claims my account is zero, but they would be happy to renew my subscription. I asked about the collection agency and XM manager said they had no knowledge of the company and suggested this could be a scam. I believe the scam is XM Satellite Radio's attempt to make people believe they have a past due balance which prompts you to call them where they try to sell you their product. In the future, I will stick to my MP3 player and CD's. I am done with XM Satellite Radio and their services.

I had a car that had XM installed when I bought it with a free trial. I renewed after the trial, but when I sold the car in 1-2009, I called to cancel the service. The operator talked me into buying a $60 radio for the bargain price of $10. I questioned her at length about the radio and came to the understanding that it was a plug and play radio that would require no installation. Of course, that was not the case and after trying to activate the radio, which it appeared didn't activate, I resolved to let the service lapse. Again, of course, the service doesn't lapse. They presume to roll your service over. I received a bill yesterday for $38.77. I called in and explained the situation and also that I am unfortunately unemployed and requested that the bill be dropped. To my amazement, the request was denied by both a flunky and a supervisor.

I don't recall receiving any other bill before the current one although they said the billing was for the last quarter. Why wouldn't I have received a bill? As far as I knew, the service ended and was shut off. I'm so sick of auto-renewing crap. It's such a trap. How are you supposed to remember that it's an auto-renewing situation 3+ years after the fact? And of course, when at first I went to the cancellations department, they magically offered to give me a better rate if I stayed. Come on people, just give us the better rates upfront. Howard Stern is certainly rich enough by now.

On 07/03/08, a sales rep from XM radio contacted my wife by telephone. We had just purchased a new car and the three month trial was up. The rep had told my wife that it would cost $20.97 per quarter and my wife agreed. She gave a credit card number and authorized it to be charged for the $20.97. The next quarter they charged this card $37.60. The following quarter it went up again to $38.85, and now it is up to $44.79. I called and spoke with a rep, and they stated that once they have a credit card number on file, it is an open ended contract, and they bill whatever they want with no notice. I said that they only had the authorization for the one transaction. They then said this is in accordance with their terms and conditions that are posted on the internet. My wife was never told that the card would be kept on file and continued to be charged for whatever price they felt like charging. It was never disclosed to her that the first price she was charged was a onetime promo and that it would continue on at their regular pricing and that they could charge our account.

In August 2009, one of the two radios on my account quit working. I called to cancel the one radio, as I did not want to purchase another one. They offered to send me a replacement radio "free of charge." I was transferred to the department that sets that up and put on hold for over 30 minutes. I called back to attempt to cancel the radio 3 more times that day, only to be transferred, hung up on, and placed on never-ending hold.

I have called at least once a month every month since then with the same results. I have tried to use their website to cancel the radio, but that option is always "Not Available At This Time." I have used the customer support page, only to have emails bounce back as undeliverable. I have yet to reach someone who will resolve my issue. So far, I am out the $10 a month for the extra radio for 6 months.

I called in September to cancel my XM radio. They said, I didn't need to because I prepaid a year and it would just end. Now, I get a bill for one month service. I called them and they say they have no record of my cancellation. I want the $29 charge removed and I want them to quit charging me in the future.

I purchased a new Honda Pilot in June 2009 which came with a "free" three month trial of XM Radio. After the trial period, I sent them a check for an additional 12 months of XM service. That is all I asked for, wanted or used. I have received one letter and two phone calls from their collection agency telling me that I owe for an additional 60 days because I did not call and cancel the service after my one year contract was up. I've told them that I didn't ask for, want or use the service past the expiration date and I would not pay the additional amount they requested. Their response was, "We're keeping you on our collections account."

I have been an XM subscriber for over 3 years. When it came time to renew my subscription at the end of November, I decided it was too expensive to renew and put the paper aside. On December 16, I was looking through papers and decided to call them to find out if they did monthly payments instead of yearly payments. I was assured they did, and they would switch my account to monthly payments.

I authorized $11.87 to be taken out of my debit and was very happy that I found a way to keep my XM! Later that day, I was checking my bank account online and found that XM had taken the entire yearly payment out--$166.24! I called the company immediately, only to be hung up on, transferred to the wrong department, and put on hold 3 different times for over 30 minutes!

Finally, I spoke with a rep who said the only way I could get my money back was to cancel my subscription, and they would refund my money. I finally had to do that! I was reassured the money would be back in my account in 8-10 business days.

Then on January 6, when the money was still not back in my account, I called again, only to be told that the refund was never processed. I have had no service, but I am being charged for it! Now, I have been reassured again that the refund is being processed, but it will be 8-10 business days. The money never should have come out of my account in the first place; it was never authorized!

I have gotten a different answer every time I called, and no one seemed to be on the same track there! They continually asked me information about my self every time I am transferred. Don't they have that info? They also have said they are charging me a $2 fee for invoicing me!

I was a loyal customer and am appalled at the lack of customer service. I will never again do business with them. The money was taken out of my account right before Christmas. So some things had to be put on credit cards. Now, since that money is still not in our account, I have had to postpone certain bills to make sure we have enough money for food and gas to get us through the month.

Our story began 7/09. We received a bill which stated that we would be billed for another year if we did not cancel. We called to cancel in August. (Our subscription did not end until September). In September we still had service. I called again and was told that they did not cancel in August. They did not process my request. In October, after receiving multiple bills, I called back. I was told that I did not cancel in time and therefore we owed them for the service. (The service was not working in the car after the second time I called in September). I called for a credit to be issued to the credit card. They stated they could not issue a credit to the card and that a refund check would be in the mail.

In November, I filed a complaint with the BBB. They ultimately got a response from XM who said a check would be sent out but it would take 4-6 weeks. A check finally arrived for an amount less than what was charged to the credit card. We were glad to see the check and left it alone. Today we received a call from a collection agency. I was on the phone with XM and the collection agency for several hours being transferred or placed on hold to talk to a supervisor. This is always the way calls are handled with XM. Previously, my experience has been that we call and call with no resolution. At one point in the past, I was told that a supervisor would call back in 5 days. No luck. (That is when I filed with the BBB). Today I was told that I was sent to collections because I did not cancel until 9/14/09 and my subscription ended 9/12/09. I was sent to collections for $300 for two days of service!

I have spent countless hours on the phone with them and still have no sure answer. I feel that XM provides the worst customer service by reps who can barely speak English. They are in the Philippines and I seriously doubt that a supervisor exists. If I were to get paid for the amount of time and frustration they have caused, I would be rich. Our credit is excellent and now is in jeopardy because of this company. I feel that they are creating the escalation on purpose. Please beware that XM radio has a very, very poor customer service record. I am still waiting for a final resolution. I hope it ends soon. I have submitted this only in hopes to spare someone else the grief we have experienced. If XM radio truly gets away with charging us $300 for two days of service, this is highway robbery. I feel like their actions are deliberate and they will most like get away with it because we do not want our credit flawed by a stupid XM radio account. They make it virtually impossible to close an account with them.

We used to have three subscriptions with XM radio. I went online several months ago only to find out we were double billed without our permission! It was for hundreds of dollars and we could only get $5.00 off. I attempted to cancel the radios only to be disconnected for a total of 28 times! I sat on the phone for 8 hours in one day. Finally, after the last hang up, I found a number for corporate headquarters here in the US. They spoke English and could comprehend what my problem was. I did end up disconnecting two of the radios and kept one. This is the absolute worst customer service and they know it. This is the problem, they know it, but they continue to outsource their service department.

I also had a credit card on file that had an expired date. So, I didn't worry about that. That is, until I checked my bill one day and saw charges there. They had charged my outdated card with a current expiration date which meant to me that they systematically went through some sort of sequence of going through the month and year until they got one that worked. That is fraud. Still, they continue to go on with this kind of fraud and with thousands of complaints, they just continue merrily along the airways.

I received a 3-month free trial period for XM Satellite Radio in my new 2010 Toyota Prius, which I never used. At the end of the free period, XM telephoned my husband, and gave him a hard sell. They told him that we could have another month for free. I don't know why he agreed to it because I never used it (I'm the primary driver of the vehicle), but he did. After that free month was up, I got a $38 bill in the mail for the next month, so I called to complain.

I would advise all Consumer Affairs readers to never do business with this company, and don't buy a car that has XM loaded on it. Make the car company take it off before you drive off the lot, because the individuals at XM satellite radio are complete shysters, and will think of nothing but stealing your hard-earned money from you.

I had bought a radio from them last year and really enjoyed the service. It was a bit pricy considering it is nothing more than regular radio with more channels, the myth about no commercials seems to falsely advertised. After the intial period had expired they hadn't sent me a bill for the next three months and instead turned off my account. I had them turn it back on and charge my credit card for a ONE TIME payment for the quarter. I specifically discussed with the rep that I did not want recurring payment on the account and that I wanted bills to come to my address and I would pay as I go and if I wanted to continue with the service. I never received a bill from them and thought they weren't chargeing me until I found that an accout I have with Bank of America which I had thought was closed was overdrawn by who else but XM Radio. They had been pulling payment without authorization from my account sine the first ONE TIME payment and overdrafte my account causingme more frusteration.

I called to speak to a rep who was very rude to me and basically told me I was stupid and couldn't do anything about it, the money was thiers and I would not get it back. I asked to speak to a supervisor who sounded like the same guy and who also became very rude with me and began to scream at me over the phone. I became irate and hung up to write a leeter to their CEO. No response of course, so I placed another call, was hung up on twice by the rep who refused to connect me to a supervisor. I called back again and fooled a woman into giving me the number for thier coporate office which was closed at the time but I will call that one again. Here is that number for all of you who want to bug them for your money back. 1-202-380-4000 Basically this company rips people off all over the country and gets away with it. I love the service and was canceling due to being laid off and not able to affor it right now, would have turned it back on in the future but because of this they will be lucky if they don't see me in court.

I would like to find the rep who treated me so rudely and get him fired from his job and make it so he never works in custoer service again because it is obvious he doesn't know what customer service is. This company is a bunch of idiots who treat people like dirt and commit obvioud fraud and get away with it. The best part is that I had the jerk admit to me that it is in the companies notes about my account that when I made my ONE TIME payment that it was to be a one time payment only and that no CC number was to be recored in ther files. I hope God punished all of these people! They truely deserve to get theirs. GOT TO HELL XM! Still to this date they have yet to cancel the service, they seem to tell you yea sure its canceled and then don't do it. I want justice!

this is a copy of the letter I faxed or should I say attempted to fax, to billing. THEY GAVE ME A FAKE FAX #!!!

This saga started back in November when I decided to join on a monthly basis after my trial period in my new vehicle expired. I called and gave my debit card, my first mistake, to the customer rep and agreed to the monthly fee to be taken out of my account. Several days later I realized that you took the quarterly amount of $43.30 instead. I called the customer service department only to be hung up on multiple times before I finally was ALLOWED to talk to a supervisor.

I say allowed because it is very rare that your reps actually let you through, they always want to solve the problem themselves but end up without a clue, get frustrated, and hang up or as one rep did put the phone down and MOCK you as you say Hello is anyone there! I'm assuming that is because you actually are calling Mexico, Singapore, Egypt wherever and they do not understand what is being said, most phone calls entailed telling the whole story at least 5 times. As one actually told me that it's a crap shoot who you'll end up talking to! After 10 phone calls over 2 days I was told that I could have my money back and for the inconvenience will not have another charge until February and it will be for the monthly amount only. Well at this point I was pleased and actually was fool enough to believe him and buy a radio for my boyfriends Xmas gift for a discounted rate. BIG MISTAKE!

The radio was delivered for the amount agreed and in a timely manner. BUT then I saw multiple charges again taken from my account in December 4 DAYS BEFORE CHRISTMAS! Not to mention I NEVER received the original $43.30 as promised in November. These charges were unexpected, unauthorized and completely illegal to take from me period. There was no indication from XM that this was going to happen. Therefore bank activities that were in process prior to this resulted in "bounce fees" in the amount of $105.00. After another 2 days of phone calls and numerous insults from your reps and complete ignorance to the situation, along with several hang-ups I finally reached a rep named "David" who assured me he would not only fix the problem I would have the money within hours in time to give my 2 year old her Christmas AND that he would call me back after Christmas to make sure everything went as he promised -- PLEASE! That of course did not happen!

The money was returned days after Christmas along with multiple bank fees because of your ignorance and unauthorized actions. Truly can you tell me why you can treat your customers like this? And if you intend to make amends? I hope that you at least , at the VERY LEAST, reimburse my charges of $105 immediately as I think 2 months of aggravation is quite enough. And perhaps I will think of keeping my radio and service of course without you having any access to my bank account! I will await your speedy rectification of this!

When my account came upon its expiration date on September 16, 2009, I was surprised when XM not only renewed my account without my approval, but also raised the price drastically. I made several attempts to contact them by phone to cancel the account, waiting on hold for a total of several hours. When I finally got to speak to a person, she told me that she was not authorized to cancel an account, and referred me to another number, which I tried but there was never any answer. Then I tried the Internet route. I discovered that their web site can handle any function except cancelling an account or handling a billing error. Those options did not exist.

Finally, I used the "contact us" window, and sent them an email with my account number, clearly stating that I wished to cancel. They never responded. After about two more weeks, when I didn't pay the bill, I began getting phone calls on my answering machine, during the day when I was at work. These were automated calls, giving me only one option: to make a payment over the phone. There was no option to cancel the account. Soon after that, I began getting phone calls from their collection agency. When I called them back, they explained to me that XM has a provision in the original agreement, which gives them the right to automatically renew the account, to prevent interruption in service, and also the right to raise the rates.

If the customer does not contest this policy within the first week, then by default, the customer is agreeing to these terms. I am sure that most customers would not agree to these terms if they noticed it. Even if a customer were diligent enough to notice this provision and take steps to cancel immediately, they would encounter the same difficulty in contacting XM which I described above. They are not just difficult to reach, they make it impossible to cancel until they have billed you for an extra three months, at least. This is no misunderstanding. This is a deliberate scam.

I was in an auto accident in February and my car was totaled by the insurance company. I took out the after market XM Radio and called to cancel the service. I was told it was cancelled effective in Feb 2009. On December 27 I received a note from XM Radio that they could not process my charge on an expired MC.

I called to say that I was not getting XM Service so no need to update my credit card. The first customer service rep said he understood the problem and would transfer me to someone that could credit my credit card. When I was transferred, the rep, now Elizabeth knew nothing of what I was told. I had to start over, and she tells me that there were 2 radios on my accout and they cancelled the other one.

I explained I had been a customer for 4.5 years and there was not two radios. Elizabeth told me that I called and added one, and when I indicated I had not done that, she then told me that some radios I had purchased online were added to the account. This business will stop at nothing, make up comments and do anything to keep your money.

When I asked to be transferred to someone that could help me, she indicated she was the end of the line- there was no one else to help me. I would rather deal with the numerous radio advertisements than do business with a company that makes up account comments to annoy customers and steal from them. Seriously reconsider doing business with XM Radio. They are very troublesome to deal with. In the end, they owe me about $150.00 that I am not likely to get back

I am obviously not the only person this is happening to! My car payment is going to be late, which will cost me a late fee and possibly a bad mark on my credit.

I purchased a 3 year contract with XM radio just over three years ago - when they started hassling me to renew, I decided the service wasn't really worth the price - especially when I noted several "hidden" fees.

I believed that would be the end of that. But now I see they've put a debt collector on my case because I didn't end the contract with a written statement. I'm pretty sure this is illegal, and I plan to play hard ball with them.

But want to alert anyone with a new car that offers satellite radio - be aware. This company will try to steal your money, and ruin your credit. Slimy buggers.

contacted xm radio on 12-23-09 to pay for an extension for my sons car radio (XMAS present). i was told that the charge would be $164.00 and i agreed to this price. today 12-26-09 i checked my online bank acct. and found that xm had billed my acct $194.01. i called xm and they assured me that i would receive a refund for the difference. i will be watching my acct. for this to happen. afterwards i found this site and it seems that this is a pattern for xm. doesn't our government have remedies for this type of actions?? if so, when will they start an investigation??

I extended a contract with XM radio after the trial period after the purchase of my car. I was not going to do it because the fee were too high. It was for an agreed upon amount of money. My expectation was my service would be discontinued after the contract. I received a bill and didn't pay it thinking the service would eventually close. I started receiving phones calls from a collection agency. My credit is excellent and the agency would not stop calling, but would not define the acct or service they were representing. I finally determined it was XM radio for an amount of about 31 dollars. I paid the bill in frustration to prevent the phone calls and they continued to call. I called XM radio and they said the phone calls will stop. I hope so.

The real issue is I obviously didn't understand, unless you cancel the service it keep on going with a bill until they closed the service for lack of payment. I presumed the contract would shut down service at the end of the period. I don't know if you can do anything or this is just a sounding board for others to be cautious when dealing with XM radio. They appear to not lay out all the ground rules during the renewal period. I was surprised to get a bill after the period of performance. I would expect like anything else or other service the company would stop the service at the expiration date plus or minus a few days or weeks and we all go along with our business. If I really wanted to continue service after expiration I would call and start the process/contract over again. this is just an attempt to document my dissatisfaction with XM radio and perhaps others will see and take heed of this knowledge when dealing with XM.

but i can not hear it. i can not trust them.

I have been a long time customer of xm radio for 6 years and have recently canceled due to my issues would not be worked on just this year. Many people that worked for the company could not understand me and i could not understand them. I have always paid for my service a year at a time, so when I canceled the company owed me money.

I have not yet received that money due to the money was sent to a credit card that I had canceled many years ago and they are no willing to correct the problem that they have done. I made a payment on a Credit Card but they decided to refund my money to an expired card that i used many years ago.

XM RADIO they are a scam if you owe them money they want it, but if they owe you money you probably are not ever going to see it. I lost out on my hard working money that could go to bills or food in my home. I have spent several hours on the phone was yelled at was even told it was my fault that this happened by a rep.

They lie through teeth everytime you call that someone is working on the situation. I have asked for repeated emails confirming that they have contacted the billing department to get a credit invoice showing proof that they have attempted to credit the approximate $400.00 back to my card. I have never heard a billing department that cant get back to you to resolve this issue. I have contacted the Better Business Bureau and complained to them also.

charge of 25.81 made to my visa card without my ok.

My problem started four months ago. Essentially, it is a misrepresentation that turned into a double billing issue. What I learned from this experience is the following:

You will notice along the way that no one will give you a direct phone number, a written confirmation of the details of your problem and their intent to resolve it. They will only talk to you by phone and will not give you a full name with a call back number.

The real problem is these guys, XM, actually look on a class action suit as a routine business expense. Since they're about to go bankrupt, no serious law firm will go after them. The government guys that are supposed to stop this stuff have been de-balled by the Bush administration packing all the departments with the "business friendly" types that are protected by Civil Service rules. XM knows this and (figuratively)rapes and pillages with no one to stop them.

Their headquarters are in New York and one person has told me that steady harassment of those people did result in some clearing up his problem.

Sorry about the depressing news but you only have to read this same scenario over and over by Googling "XM Complaints".

All of the above is my opinion

I purchased an Onyn Radio. Radio was 19.99, Was told I had to buy a Prepaid card, which would be used to activate radio,when installed. I installed product, called to activate was told card was no good. I purchased card for 55.00 dollars.I ask is this proper conduct for a company as big as XM Radio? When i try to contact XM they tell me someone will take care of my refund.I've tried for three weeks now ,no results.

CAlled XM satelite to discontinue service, after 7 months of continually calling and sending emails to have it turned off and telling them I did not owe the balance that they kept billing me for, they turned the account over to collections. When I called XM back they could tell me every time I called or sent an email to resolve this, yet they did nothing to take care of it. They told me I would have to pay the balance or the collections would turn it in to the credit bureau. Their customer service in my opinion is lacking in PEOPLE WHO CAN AND WILL DO THEIR JOB.

I tried repeatedly to cancel. First they will put you on indefinate hold, then they have no way of cancelling online. I wrote emails with no answers. I even asked my credit card company to stop paying anything regarding this account (AX did so). If you go to the account management link there is no option for cancelling. They have now forwarded my $39.00 to a collection agency that has been harrassing me for months now. I was not on any sort of contract. Sumbags!

I was an XM radio customer since 05 and I finally was able to get then to cancel it today (9/14/2009). I still had time left on my radios, but in light of the crummy customer service, and continually rising costs, I felt I had no choice. XM/Sirius has also charged my credit card without authorization several times for free months that was owed to me, and I have had to sit on the phone numerous times to get the charges reversed. There is no way to get your credit card off their website and out of their hands! I tried. The only way I was able to stop the charges was by entering in a incorrect expiration date. It seems the merger of these two companies have made the consumer the big loser. The only way to show my displeasure is to not buy their product. This is what happens when a company has a monopoly. We all lose.

Today, December 15th - a pre-authorization for $101.98 was placed on our account. I have contacted XM Radio and they have promised me that the total amount would be refunded within 5 to 7 working days. I decided to submit this complaint based on the number of similiar comlaints I saw on the site.

I purchased an XM Radio after my trial period in a new vehicle expired. I wanted a portable radio to move between vehicles. After receiving the radio, I called to activate it. After much review and discussion with the Sales Agent about which plan was best, I selected a 2 year plan that was to give me 5 months free. I was also to get a $75 VISA gift card for signing for the 2 year agreement. I received my first invoice and it is approximately twice what I was told.

I have called Customer Service multiple times and been promised call backs within an hour, within 2 hours, within 2-3 days, within 5-7 business days and more. They have even given me 2 confirmation numbers to track my complaint now that it has been "escalated". Now they tell me it will be 15 days. No one has ever called me back from XM Radio even though they have given me names and promised timeframes for the calls. Their customer service is very poor and they should be closed immediately.

I traded in a vehicle with an XM radio for one with a Siruis. I asked if I could merge the accounts as I also have an XM home unit. I was told I can't as they operate as separate companies even though they merged. So I canceled my XM account on 11/20/09. I am owed a refund of $48.70 because I paid on a 3 month basis. When I activated the 6 month trial on the Siruis radio I was asked for a credit card number so they can pre-bill me in advance for continuing service. I got a laugh out of that and they didn't get my credit card number. So after repeated calls and promises of a refund from XM I still haven't received it. The latest promise was the check would be mailed to me in 7 days. This company is so desperate for cash they will lie about anything. BEWARE. I am told by others to check my credit card statement as they are known to keep charging you after you cancel service.

I have both XM Radio and Sirius Radios in my vehicles and home. After the merger I was assured that I would be able to merge all these radios into one account, and take advantage of multiple radio discounts, as well as manage these accounts from one master account. I just recieved a bill from XM Radio for one of my vehicles and have been told by XM that I cannot merge this radio onto my master account with the rest of my Sirius Radios, and I will have to pay $179.20 per year, unless I purchase a second XM Radio (which would enable me to receive a multiple radio discount). I explained that I have three Sirius Radios but I was told this did not matter, I still could not receive a discount for multiple radios. This is false and misleading to consumers who were led to believe this would be one company.

Desceptive Billing - possible class action lawsuit pending- Automatic renewal of subscription and unauthorized charges to credit card. We chose not to renew subscription, but since we didn't call on the anniversary date to cancel, they are claiming we are responsible for charges. They have sent us to a collection agency.

We have ahd XM radio for several years and never had a problem until we needed to cancel several radios. We recently purchased two Chrysler vehicles equipped with Sirius, and cancelled 2 of our XM radios by virtue of selling/trading them. In addition, our other XM radio was in our Son's vehcile in Alaska and they were not happy with the limited reception, so we canceled that account.

Two other radios we had been paying for as gifts to my wife's folks, and they wanted to take them over, so we also cancelled those two radios, that left us with 1 XM and 2 Sirius radios here. I called and canceled all of the above radios and was prmised a prompt refund, one fo the radios had just renewed for 2 years. I have called and called, and I continue to get outsourced, difficult to understand people, who promise to fix the problem, but, nothing ever happens.

I called 2 days ago, and again explained the issue, now to find out they added me to my in-laws account, using my old account number? she promised to vcall back in an hour, that was two days ago. Probably about $350-400 in refunds that have not been returned, and they and the gall to re-billed the one XM radio I had for two more years.

Got the renew letter in the beginning of October as my account was set to renew in NOvember. They offered me the service for HALF price....thought about it and called to cancel at the end of October. Now, it's on my credit card and they show no record of the call to cancel. Again, they wnt me to take it on faith that the account is canceled, and worst of all, they want to refund only part of the charge to my credit card! I am livid, I just retired, am living on a small income and every $175 is a month's heat and they are jerking me around, my blood pressure is going through the roof!

After advising XM Satellite Radio that I no longer wished to purchase their services, I was surprised to learn they attempted to charge another year of service to my credit card anyway. They are upset with me for cancelling the credit card number they had on file for me and phoned my home several times requesting my new credit card number, which I refused to give them. They then sent an invoice for $130 to A-1 Credit requesting I pay for services I didn't ask for!

I do not have a signed contract with XM Radio and am dismayed that they continue to harass me for payment for services I did not request. I have now phoned XM Radio three times (including the initial call to cancel service several months in advance of the expiry date) and I have phoned A-1 Credit once. I have admittedly ignored countless messages left on my voice mail as I feel I'm being harassed for no good reason and obviously phoning XM-Radio doesn't matter.

They have decided I owe them $130.00 and they are prepared to harass me until they are paid. I am shocked that they are allowed to conduct business the way they do. What are my rights as a consumer? I have suffered stress from trying to take care of this problem and being harassed by XM Radio and now by A-1 Credit. I am fed up and will never deal with XM Radio again.

fraudulently billing me for 3 radios when only one recieved. the one recieved was obtained by a customer service representative informing me that there would be no activation charge and no additional charge. now i am being billed for $309.29

refuse to allow me to speak to supervisor or manager hung up on me twice today

In Sept 08 I signed up for a 1yr contract. In Sept of 09 I got I bill to sign up for another year. I chose not to sign up because I didnt use the service enough. 2 Months later I get a bill for $36.00. So I call XM to see what this charge is for seeing I no longer have XM. The rude unprofessional support person said it was because XM never shut off my service for a month after my 1yr contract expired. I explained that I never signed up again and I didn't feel it was up to me to have to pay the bill for their mistake. He then informs me to not pay the bill and they would be sending me to collections.

Which at that point I went off the handle and asked for a Mgr. I got the Mgr and she asked if I would sign up for another year. I told her NO and I would like to discuss this $36 issue. She then said again do you or do you not want to sign up for another year. At this point had been on the phone for 45 min. I told her no and what can I do to get the $36 issue resolved. Her statement was "The other support person already told you" if you dont pay we are sending it to collections.

Before I could say anything she said she was transferring me to cancellation dept. Which of course as soon as I got there they hung up on me and I had to start this whole thing over. This is one hell of a scam they have going

My yearly subscription ended in August of 2009. In July of 2009, I started receving renewal notices. Due to the price, I decided not to renew. My service was to be cancelled as of the end of my subscription period (August 09). XM did not interrupt service. Instead, they continued the service for two months. In the meantime, they have harrassed me on a daily basis with calls to my cell phone, and sending subscription renewal notices and invoices. I emailed and wrote to them explaining I did not want to renew.

I got a bill four days ago for $36.00 stating a credit was applied and that was my balance. I immediately called customer service and asked why there was a credit, and who credited me, since I had no credit card on file, nor did I send in a payment. She told me to "disregard that". She informed me that the end balance was due for the service for the past month. I told her my subscription ended in August. She told me that service continued for the next month and I told her, "That's your problem. You neglected to stop the service." I told her I would not pay and to stop sending bills.

For the past three days, they have been calling my cell phone at all hours with their stupid recorded "reminder" message. This is a scam that they do to their customers who do not wish to renew service; they don't shut the system off and then continue to bill for it. I will be taking this to the attorney general's office and notifying other consumer websites as well. And I will NOT be paying any balance.

This should have taken my service to November 2009. During the year my service was cut off. And when I contacted XM they would make some excuse reinstate the service and then send me another bill.

The big problem started August 2009 when once again my service was cut off. After calling XM they agreed that the service was good until November 2009. On September 30, 2009 I received a letter from XM stating they had received my payment and that I had failed to put the account number on the check. I faxed a letter to XM with all of the pertinent information. At this time I asked for an invoice for the next year service cover both radios (November 2010) $ 1260.29. October 29, 2009 my service was cut off yet again on 10-29-09 I talked to Dianna from XM and was promised this was a mistake and it would be corrected.

September 31, 2009 Check cashed. Verified with copies of the front and back of check from the issuing bank.

Dawn agreed to fix this problem and would follow up with in 7-10 days.

12/04/09 $ 372.57

Most recent result is a refund of approx. half the amount with a promise to refund the remainder. Have spoken with supervisors and first line employees, each time a different excuse is offered as to why the credit has not been forthcoming.

We tried to cancel XM on line. We tried to call. We tried to e-mail. After no avail, we did not pay the last invoice. I received another invoice with a late charge and further service charges even when they had turned off the service. I called and spent 30 minutes on hold. I finally spoke to Sean and asked him to cancel my service. He said he could not until I paid my last bill. I asked him to match the hill with the service months, I received and they had a hard time doing it. I told them I would pay for the bill but to cancel my account because I would never use XM again. They told me that I had to pay first and that I could do it over the phone with my credit card. No way was I going to do that or they would just continue to charge my credit card. Everyone needs to just cancle their service and maybe XM could return with better customer service. I believe they are a shady bunch.

Obviously, they aren't even in the US - since I sent my email at 11:40 am on November 17 - and when they responded, it indicated that they received it at 12:40 am on November 18...which hasn't even happened here yet! This out-sourcing is getting absolutely ridiculous. It's sad that they have a monopoly on Satellite radio - and I have no alternative but to continue to deal with them. But they should NOT profess to provide WORLD CLASS customer service.

I DO NOT have the time to go through the process today that I went through yesterday to try to get this radio de-activated. I find it extremely unusual - but not surprising - because it is of course to their benefit - that I cannot deactivate this radio on-line. Obviously, if I can never get through to anyone to cancel the service, they feel justified in continuing to bill me for a service I am not receiving or using.

Certainly there is something that can be done about this. It is theft, in my opinion, and they need to be stopped. I still have a Satellite radio activated that is in a car sitting in an auction yard to be sold for parts. I cannot get the service cancelled, and I am being forced to continue to pay for a service I am not receiving.

I was offered a life time membership on my portable radios for $100 for both plus tax. This did not happen as I received a bill for close to $500. I called xm the same day I received the bill and talked to numerous people and supervisors who told me it would be taken care of. All along my radios have been disconnected and turned back on numerous times. This has been ongoing since May 2009. On 11-16-2009 I requested that since I had prepaid for 2 years to refund my money for those years and leave the radios off then. I was told that if I did not pay they would also shut off my 2 car radios to pay the balance. They also said that you only have 3 days to cancel and that life time memberships are non refundable and you have too pay no matter what. I would not pay this kind of money for this and that I was not going too. My account shows that my car radios are paid up to 3-2011 and my portables are paid to 10-2011. But they still will not leave my radios on. This needs to stop and I think a class action lawsuit should be filed to stop XM from practicing poor business practices.

I was called by a collections agency about a past due account with xm. A service I had canceled back in march. I called in march to cancel and they offered me a promo for 6 months. I declined the offer, but apparently they never turned off the service. I had not received any letters or phone calls regarding any past due amounts. When I called xm I asked for a supervisor who then preceded to hang up on me. I called back and talked with another supervisor named rose who was very rude and said that there was nothing she could do.

Charged me for a subscription I never ordered. My father bought me 6 months service as a gift. Unhappy with the service and decided to discontinue service. Called into XM after daily harassment to continue service and specifically told them I didn't want service and to stop harassing my poor father with daily phone calls.

I had XM with my new GM car in 2007, I kept it for 2 year subscriptions. After that I let it go since I barely used it. They called and told me I owed $32, I told them I never wanted the service after my year expired. That's not their policy. I ended up having a CSR waive the fee, but apparently she never did it. I had 2 more CSRs look into it over the next month, both said they'd put it through. Got a call from a Collections Agent, it never got put through.

I have no idea how to get them to do what they said they did! Ugh!

Side Note: The collections rep asked if I wanted to resubscribe! NEVER AGAIN!

XM Radio turned off my radio on (11-5-09). I had prepaid for a one year subcription from 5-14-09! I bought this radio through a harley davidson shop. A day or two later I called XM Radio and ordered a unit for my truck. I was not happy with this unit and returned it back to XM radio through the USPO. I called XM radio several days later to see if they received it in which they said "yes." On November 5, 2009, XM Radio turned my orginal radio off. Their reason was I could not provide them with a tracking number for the radio that I had mailed in back in May 2009! And so since I had a credit on my original radio they applied that entire amount to the radio I know longer had and in addition they told me that I owed them $32.00 plus dollars. Had I not cancelled the credit card I had on file with them needless to say we would be battling right now! I waited on hold for more than an hour after talking to the first phone operator. I then requested to speak with a supervisor who made me repeat everything. These guys apparently do not do past ons! I told them that their business practices were bad. Furthermore, I told them that I would talk down on them to anyone considering doing business with them! Thanks!