XM Satellite Radio

After 15 minutes on hold, they hung up! I got someone back on the line after another 10 minutes and they took care of most. But then a supervisor has to get on, another 10 minutes. If it weren't for Howard 100, I would just throw the radio out!

My XM XpressRC failed with no display and I have a lifetime membership. XM will not stand behind it. I was told I need to purchase one at a full retail price, which is more than a new customer. All I want was for it to be fixed or replaced. I was told that my unit (2 years old) was obsolete and it can not be fixed.

I have both XM and Sirius devices, both delivering the same product. It befuddles me that I have two accounts with the "united" satellite providers. The online subscriber page is so annoying. I must reenter each time I log on. I am not happy at all with this/these company(s). It seems to me that they stopped caring once they got their satellites floating.

I paid upfront for one year of XM Satellite Radio. I did not renew. XM charged me $31.86 because they say you have to call them or write them to non-renew. This should not be allowed. Please address this type of practice which is unknown to the consumer. They should turn off their services when the year expires and not try to chisel an extra month's payment out of folks. I will not recommend them nor purchase any of their products.

After more than eight years with XM Radio, I received an invoice for my quarterly payment. I called the customer service number and talked to a lady named Laura. Not satisfied with her answer or attitude, I asked to speak to a supervisor. I was told no and that she could do the same thing that a supervisor could. I asked again and again. She finally put me on hold. After 15 minutes of listening to your promo, she came back and told me that there was no supervisor available.

Today, I received a collection letter from a company in Norwell, MA. I did not renew my subscription and did not want XM radio. I cancelled my phone, and yet, they are still billing me. I received in excess of 10 telephone calls to my cell phone and now a collection letter. According to my Onstar account, this was paid up until March anyway. So I am being billed and harassed illegally. I filed with the attorney-general in MA, hoping to go to small claims court.

In February, I was advised by my bank to change my debit card due to some fraudulent activity taking place in the community. I forgot to notify XM Radio of my new credit card. On March 12th, I received a letter from their customer service notifying me of an account notification if my bill wasn't paid. I received the letter on Friday, the 16th. Before I could log in to the XM site, I checked my banking info online and discovered a pre-authorization for XM Radio. I contacted them (and I know that I hadn't previously because my account hadn't been accessed in over three years) and discovered that they had my new debit card number! I called customer care again and demanded to know how they had my debit card information. I was told that it was probably my wife who called and updated it.

I have been divorced for over 10 years and live alone. I hold the only debit card on the account. Of course, I was told that they would be back in touch with me after researching the answer. I don't expect to hear from them. If I knew where to start, I would explore whether I could file suit against them because they should not have access to my debit card info without me giving it to them.

I purchased a new GM vehicle, a Cadillac SRX with an XM Radio, on November 30, 2011. It had a 3 or 4-month trial subscription to XM Radio, including local traffic and weather. The traffic has been a lifesaver in my prior vehicles as the navigation system will reroute me when there is a traffic issue. However, I had purchased a lifetime subscription on the prior vehicle and expected to add $3.50 per month for the local traffic and weather. XM offered lifetime subscriptions when the company was nearly bankrupt a few years ago and I purchased four lifetime subscriptions for my various family vehicles and portable radios. At that time, according to media releases, their merchant bankers and other investors were not delivering on cash they were promised. The GM promotional materials, along with the XM website, indicate that a person can add the local traffic and weather for a nominal monthly fee. That fee turns out to be $3.50/month.

I went ahead and transferred my lifetime subscription after paying the requisite $75 transfer fee. I called to add the local traffic and weather. The representative informs me that I would have to cancel my lifetime subscription and start paying monthly at $14.49/month with discounts for purchasing annual or tri-annual subscriptions. Then, I could add the local traffic and weather for $3.50/month. This, obviously, appears to be a way that XM can get rid of the lifetime subscriptions and have people start to pay monthly for something they already paid for. I have called four times to customer support and was told that they were working on it. During the most recent call this morning, I was told that the matter was closed and I could not get the local traffic and weather unless I cancelled my lifetime subscription. Then, after my explaining my dissatisfaction, I was told that, oh, yes, they would call me if they figured out a way to make it work.

When I asked to be transferred to a supervisor, she put me on hold for quite a while and then said, "I'm transferring you now to a supervisor," at which point I was disconnected. This is what happens each and every time I ask to speak to a supervisor. They disconnect me. I have spent, using conservative estimates, approximately four or five hours either discussing this with XM or sitting on hold. One time last week when I called, the representative pulled up my account and then said, "Oh, I see you called before on this issue," and then hung up. I am assuming GM would not be happy with the fact that their promotional materials indicate that I definitely can add local traffic and weather for a nominal fee.

I would say that starting to pay monthly $14.99 plus $3.50 when I am currently paying zero would indicate that GM is also misrepresenting the offer. All I want to do is get traffic and weather since the GM radio has a big splash screen with weather that comes up each day and, obviously, doesn't populate with anything. I can't remove the screen, so it's a constant reminder of the lousy deal with GM and XM. I'm happy to pay $3.50 a month, but I don't want to pay $3.50 plus $14.99. I actually love XM Radio and I loved having traffic and weather. Their radio service is wonderful and converted me from a non-radio-listener to a radio fanatic. Please help me! I just want traffic and weather.

I had an account with them 5-6 years ago, and cancelled. One day, out of the blue, I got a call from them offering a 6 month trial subscription for only $25. I still owned the old receiver, so I decided to try it and put the receiver in a trailer I own and use 3-4 times a year. I figured if I had music, I would probably listen to it. I only ended up turning on the receiver 3-4 times, and had to call them each time, to get them to send me an updated signal, and I finally decided it just wasn't worth it. I never renewed my subscription, only to find out months later that they automatically billed my credit card anyway. I called to speak to them, and was put on hold 7 different times by their representative Joseph, and finally told me "tough **!"

I have been on hold for 45 minutes with their customer service trying to cancel my account. They had automatically renewed the account 2 weeks ago and just contacted me since the credit card in my account was no longer valid. It is not possible to cancel online. It is only possible to pay online or to add a new subscription online. You can't cancel online and can't get through to them on the phone to cancel.

The first person I got through after 15 minutes could not cancel the account and "transferred" me to someone who could cancel, an extra 15 minutes. They then wanted to charge me $12 since they had renewed the account. I protested and they said they would go to speak to their supervisor to get the credit. Instead, they put me on hold again. It has been another 20 minutes and no one has come back. I am still on hold.

I've had XM radio since 2005. My husband got his in 2006. We have paid about $1,800 in charges over the years. In April 2010, I renewed my husband's account to be a Lifetime account for $399 plus tax. I was told I couldn't renew mine at the same rate and terms until my subscription expires in March 2012. I haven't even received a renewal notice by email or regular mail. But, they do send emails regularly pushing new products. Fortunately, I remembered that it was to expire in March or April.

I called on 3/8/12. After going through their terrible automated service for 10 minutes, I was on hold for 20 more minutes. When I finally got ahold of a representative, they told me that they didn't offer the Lifetime anymore but that they could give me a deal for $86 plus tax for this year only. He then told me that if I really wanted Lifetime, he could give it to me for $699 plus tax--$300 more than I was originally told!

I asked for a supervisor. No luck. Since I was already on the phone for a total of 1 hour and 20 minutes, I had to get back to work. I then called again today, and after 25 minutes, I was put in touch with a supervisor. Mind you, no one speaks very good English. Guess XM only wants the cheapest labor in the Philippines, India, or Egypt. I explained to "Milo" what was promised to me, and now, they won't stand by their word. He didn't care. He said that "costs go up and times change" but that the Lifetime is no longer offered. He will have their "Escalation Department" call me within the next 7 to 10 business days.

My contract expires on March 13. I'll let it expire, and if they try to bill me, I'll just include it in my BK filing this year! The card they have on file is no longer valid. They're not getting more money from me. I'd rather get a radio installed in my car to hook up my cell phone to and listen to Pandora for free.

Shame on the FCC for allowing XM and Sirius to merge and be able to do what ever they want and charge whatever they want by doubling monthly fees or annual renewal rates. Having a monopoly over the satellite radio industry is not fair to the American consumer.

What happened has happened so often that I can't remember the number of times. I log in to listen online (I'm a paid up subscriber) and it tells me my username or password is wrong. So I apply for a new password. It gives me the place to choose a new password and I do. Then it tells me I'm now ready to log in. I have to fill in log in info again and it tells again my username or password is wrong. I have used the same username for a long time and have my password printed on a taped piece of paper above my computer so I won't forget. It doesn't matter. I still can't get on whether I use old password or new one.

If I get in touch with a person, which is almost impossible, it takes a half hour or hour of procedures before I can listen to my radio. It's very odd. What is XM afraid of? That someone else will listen to my radio? The XM Radio subscription in my car works fine. I never have any problems. The one on the computer never works at all. I don't know what the problem is with the people in charge. Are they crooks? Are they totally incompetent? Are they apathetic ignoramuses? Are they all 3? This both angers and saddens me that I've been ripped off and am continuously being ripped off by them. I'm not going to bother to contact them any more about it because it's just a waste of time. I've noticed on your complaint list more complaints than imaginable about XM.

Do you know how long it takes me to log on to Amazon.com? About 10 seconds. Netflix? About the same when they want to reboot me. Gmail? About the same. If I forget password and have to choose new one, I get one quickly and it always works. Always. XM virtually never works. Virtually never. I hope that somehow enough people can band together to bring a class action lawsuit against XM Radio for their corrupt, shoddy practices. Big bucks should be returned to the people they've ripped off and they should also pay big suffering penalties for all the people's time they've wasted and headaches they've needlessly caused. James **. I want my name in big letters so there's no mistake, just like John Hancock did when he signed The Declaration of Independence. You asked me to be accurate and fair. I have done so.

I called Sirius XM in mid-December 2011, and indicated I would not be renewing my subscription, and I was told this was recorded on my account, and since I was calling early (ahead of my subscription renewal date), and there wouldn't be a need to contact them further. I was also told I could ignore any future billing if I received any, because I had already cancelled and taken care of the auto renewal they would perform. I don't trust this kind of comment from their customer service! I wasn't concerned about this, since I had paid for my original subscription by check, and I knew they couldn't automatically withdraw funds from my checking account.

In January 2012, I received a bill for renewal, which I ignored because I had already gone through an extensive phone call in December (over a half hour on the phone), and I had been told in December to ignore any bills that would be coming for renewal. In February, I received yet another bill stating that my account was now past due, so this time I called Sirius again on 2/22/2012, and indicated I was not renewing my subscription. I explained to the woman I was speaking to, that I had cancelled the account on a call in December, and I didn't want their services any longer.

This time, I was on the phone for over 45 minutes, between being put on hold, offering me reduced rates 'deals' for other packages, and the person I was speaking to taking care of getting this 'straightened out'. The person I spoke with said she had taken care of everything, but then mentioned I did have a balance of $21.13, when she finally did get back on the phone. I informed her again, that I owed nothing, because I cancelled my subscription back in December. The person then indicated she would make sure to remove the balance, she had just told me was due. Today, March 1, 2012, I received yet another bill this time for $21.13. I don't owe anything to Sirius XM!

I did everything right in getting this subscription cancelled, and I don't want to spend yet more of my time on the phone, dealing with a bunch of incompetent scam artists, which is exactly what I ran into in dealing with this company. I don't want my credit rating destroyed over a $21.13 bill for something I didn't ask for, and that I cancelled in a timely manner. After going through the comments on this site, I can see I am far from alone in dealing with Sirius XM, and their scam "renewal" process!

Additionally when I try to contact Sirius XM, they ask in their automated phone system for an account number, and when I enter my account number, I get a message that it isn't a valid account. Obviously, they did take me out of their system, and I see this as yet another way to make it impossible to deal with getting this issue straightened out. I have reported them to the NY BBB. It was easy to enter a complaint, and it helps if you have as much information as possible, dates you contacted Sirius, who you talked to, what you were told, your account number, amount in dispute, etc. and hopefully, they can help!

XM Will Not Cancel Service: I keep getting emails that my service has been automatically renewed. Since the credit card I have on file with them is no longer valid, the charges won't go through. I contacted XM after the first email and told them I do not want the service renewed, but they keep sending me emails telling me the account is overdue and charges are still being accumulated. I do not want this service any longer and they refuse to turn it off. I went to their website and tried to delete the old credit card information, but their site will not allow the old card to be deleted without entering as new one. I will not authorize payment with a new card and will not pay for service I don't want.

XM Radio keeps charging me for hook-up fees and royalty fees because they keep disconnecting my radio, yet they cashed my last check then disconnected me. They are money-hungry people. I paid over $100.00 on my account in less than 4 months and they disconnect my service. I told them they had no right as I had plenty of credit on my account to keep my service going and they still cashed my check then disconnected my service. Now, they are charging me for another year of service and hook-up fees. Hell no. You keep disconnecting me and shouldn't be. I am not paying. My account has been paid in full for the year for the past 5 months so go screw yourself XM Radio. You will credit my account for any charges and you will also give me credit on my account for the continues inconvenience of your screw ups.

I am tired of calling you. Also, it is a little hard to pay a bill that is due on Dec. 26th 2011 when you don't get the bill until Jan. 5th, 2012. Yeah, kind of hard to pay a bill that was due a week early when I got it a week past the date of it being due. Try sending it out three weeks before it is due you dumb idiots. XM Radio sucks. They need to work on their service and get their billing correct. I couldn't tell you how many statements I received that are incorrect and how many times I have had to call on them. I have ran out of toes and fingers.

I subscribed to XM Sirius satellite radio for 2 years. I paid each year in full with a check (not credit card), as I was not interested in signing up for automatic renewal. When my subscription expired in December of 2011, I decided not to renew, and wrote CANCEL across the invoice and mailed it in. When the sales people called me to try to sell me "special packages," I told them "I want to cancel." They told me I had to call customer care myself. I did call customer care myself numerous times. But after lengthy waits of 15-20 minutes on hold, when I told the operator that I wanted to cancel my subscription, I was abruptly "disconnected" each time.

When XM radio emailed me a special offer to renew, I emailed back, "Cancel my subscription. I have contacted you in writing, by phone, and now, electronically--I do not want to renew." Then, the next contact I received was from a collection agency called EOCCA, with a complaint from XM that I defaulted on a $32.00 bill. I have an excellent credit rating, and consider this unethical business practice. I will never do business with XM radio again. Based on my frustrating experience, I encourage radio listeners to avoid signing up for services with this company.

I have a portable XM radio and one in my new car. I tried a few times to get both radios on the same account but had trouble with customer service. They refused to join the radios on one account until my current subscriptions ended. I did get them to remove my ex-husband's radio from my account just a day or two before my radio term was going to expire, but said they couldn't join my portable account and car radio account at that time. I ended up letting my portable radio one-year pre-paid term expire, and then waited for the car radio trial to expire, I think it was about one month later.

But I still had trouble with customer service getting this set up and gave up for several months in frustration. I then received a collections notice from EOS CCA for $27.41, supposedly because "You have ignored our previous demand for payment". I had never received a single bill from XM. I went through the big stack of envelopes I had from XM, and every one was to offer me various deals on turning my radios back on, not one bill. They have my email address, my address, and my phone numbers. They never made an attempt to collect this money before they turned it over to collections. I talked to them, and they claim that they didn't turn my portable radio off at the end of my one-year term, so they billed me for that extra time. I never asked for that extra time, I let it expire per their advice!

They are demanding I pay this amount. At this point, I do not want to ever subscribe again because they are dishonest. I would pay the $27.41 just to get them off my back, but not if this "collection" claim will affect my credit rating. If it will, I'm going to fight it. I'm still looking into that.

I agreed to a one year subscription in November 2010. In October 2011, we called to cancel the service so it would not renew. We had service in my wife's name on a previous car so we knew we had to call to cancel. We received a bill for renewal even after calling to cancel. We returned the bill stub portion stating we did not want this service and would not be paying the bill. In January 2012, we received another bill.

We called XM Radio and spoke with Asia. After being on the phone for quite some time and waiting for her to transfer us again, we told her to please remove this bill and gave her our phone numbers to call if she had any problems. We never heard anything until February when we learned the account had been turned over to collection.

We then called XM Radio and talked to a supervisor named Jason on February 14, 2012. Jason tried to help us but since the account was in collection, he could not do anything. He told us to write a letter disputing the charge and XM Radio would get the dispute and handle this issue. On our previous account with XM we always paid on time and they ended up sending us a credit check on our last account since we traded the car.

Worst company I have ever dealt with and we all wonder why there is such a scare about ID theft. Get this, I bought a car in 2010 and purchased a paid in advance three year contract with XM. In late 2011, I traded the car in on a 2012 car and call XM to have the three year contract transferred to my new 2012 car. They said, (total lie I think) it was done and good to go. Three months later, my radio is turned off. I call them and their response is that some lady who bought the 2010 car I traded in called in and had my account closed and refunded the remaining balance of the three year contract to her credit card!

First problem, why did they let someone I don't even know access my account? Second, why did they credit her? So while on this call I demanded that what she did be undone and my service be turned back on. The XM service rep said no problem, we will have credit reversed and your three year contract will be reinstated and your account secured (which should have been all along), so no one else can call and make changes. Now just a month later, I receive a letter stating my free trial (that came with the car) is about to expire and they have no record of my three year contract. What the heck?

I have been notified by a collection agency (EOS CCA, Norwell, MA) that I have a past due account with XM Satellite Radio in the amount of $32.14. I had a lease car with the service and I had a second account with a portable radio. Both had multiple year agreements. I let the first one expire and never heard from XM. Now, I have received a notice stating that an account I had paid in advance for the XM service will expire when the lease on the car ended. Now they say, I owe $32.14 because I never cancelled or renewed. I truly do not recall being told by XM that I owed them for an extra month, because the multiple year arrangement expired. I feel this a scam.

I paid almost $600.00 and was told I could switch it to 3 cars for free and would be charged a small fee to move it after that. After 3 years, I purchased a new car when I tried to switch to the new car I was told that a lifetime subscription cannot be moved to a different car. I escalated the call and was told someone would get back to me in 3 business days. It has been 5 business days and no call backs.

I called in response to a letter that offered to let me keep things the same, instead of paying "only $1.54 per month more" for their services. By the way, an increase of 14% is substantial. Just how stupid does Mel ** think his customers are? In the process of doing so, I learned that they had been charging me for a radio that I did not own. Let me be clear, not one that I owned, and forgot to cancel, but one that I never owned. They had been charging me for 2 1/2 years. We know this, because it is the only radio I have ever owned, that was an after-market radio, and they claimed that I had two of them.

As I think back about what could have happened, I am now clear as to how they made their mistake. I called one day, and asked to upgrade my package, so that I could receive NFL. Apparently, instead of only upgrading my account, they started a new account. I only learned about it when I called to complain about the rate increase. Now, they say that I should have called to cancel the radio. How in the world does one know how many radios they are being charged for, when they don't send invoices? This type of behavior is prime for a class-action lawsuit. I would encourage any lawyer who reads this, to contact me, if they are interested in learning more. This company should have to pay for their deceitful business practices and shoddy service.

When I called to have my new cars radio put onto my account, I was informed that I would need to call them after my trial to pay for a years subscription. I had just paid for a year in October. After explaining this, I was told that I would have to prove that I made payment to them and they would look into it. I told them no, I just spoke with them last week on what needed to be done when I change cars and they said, just give them the new radio ID. After thirty minutes and no supervisor or manager available to assist, I went online to view my account only to find out that they cancelled the old service and were issuing a refund!

I gave them the account number and my bill payment shows up on the main screen. I have been with them since 2008 and will never go back. Their customer service skills sucks and they don't care. Stay clear!

I urge everyone to stay away from Sirius XM. Their accounting process is hideous. I have been trying to get an error on their part corrected for 6 months, still to no avail. I wouldn't give them the satisfaction of paying for their service ever again, after the hassles I've gone through!

My husband and I have had an XM account for about 10 years. Over the course of that time, we've purchased new vehicles and subsequently, added new radios to the account. My husband's new truck has a Sirius radio in it and the free trial period was about to expire, so I called to have it added to our main account. I was told they couldn't add a Sirius radio to our account unless we paid for a year in advance. We have paid quarterly during the entire 10+ years and I pay off an invoice. The customer service rep said, I had to put my credit/debit card on the account so they could automatically charge to it. I refused and he was not happy. Furthermore, I refused to pay for an entire year in advance. I was told, I couldn't get the multi-radio discount since the accounts can't be combined and no discount could be given since I didn't pay a year in advance. So now, we have to pay full price and will be charged an extra $2 on the bill for not adding a credit/debit card. When is another satellite radio company going to come along with better billing practices? Jeez...what kind of racket does this company have going on?

I listen to XM everyday but I am unfortunately forced to let them go due to their inability to maintain their word and their inability to keep customer care a priority. I was quoted $165 as a "rollover" plan that would follow my trial period. The day following my trial, I found that my traffic and weather was not working. I called to ask and they apologized for the mess up. Soon after all my serves were restored, I received a bill at my home for $306.14.

I called immediately to ask about this and I was told I was "wrong" and that what I was asking for is "impossible". They then kept me on hold for a period of 1 hour and 3 minutes. I called back again this time for sure to cancel my service: another 30-minute wait. I was transferred to the cancellation department who in turn attempted to negotiate with me. The audacity to negotiate was humiliating and insulting. I told them to just cancel and in turn was told that I "should not expect miracles." My response to them was that they just lost a good customer to their immaturity.

First XM over charge me by charging my credit card without my knowledge and then I had a very hard time getting a refund. I called regularly for 3 months to before I received my money back. At that time I told XM they could not charge my credit card again without my permission, and they reassured me I would receive an emailed bill next time. But then again they charged my account without notification. In the meantime I changed my credit card due to unrelated issues. So XM started contacting me to renew my contract but I said I no longer wanted XM. But XM sent a bill to a collection agency without ever notifying me or explaining of what the bill is for. Now I have a collection agent after me.

I have had XM radio in my car. On 12/31/2011 I renewed the service via a credit card and when I tried to turn the service back on (it had suddenly stopped), I couldn't. I tried calling several times and as usual couldn't understand the call agent or during the process the moving through the automated menus the call was dropped. Today I tried again twice. The first time I couldn't understand the agent. The second time I asked where the call center was and was told Egypt. I asked for a representative in USA and was told he couldn't transfer the call. I asked for a supervisor and was told that it would be 5-10 minutes before a supervisor could talk to me. I will cancel the payment that was made in December and the XM in the car can stay off.

I was an XM subscriber since early 90s. I used to praise XM—not anymore. I was first disappointed when I found out if I wanted to listen online I had to pay more. Why pay when I can listen to AOL radio all day long for free? I tried to download app on iPhone and the same thing: got to pay more. The whole idea was music with no commercials, and now they play commercials. Oh, you don't want to hear commercials? Pay more. I started paying $6.99 quarterly years ago. I think it's up to $29.95 for online streaming now.

Before I loved all the music channels variety, specially Spanish pop; but now there is only one Spanish channel and it's all tropical/salsa/reggeton **. After Sirius took over it went into the toilet, charging consumers to pay Howard was and is just plain wrong. The bigger they got, the more they charged us. It was all about the music. Now it's all about talk channels, politics and ** like that. This company will be obsolete in a few years same as Blockbuster and Netflix. They keep raising rates and giving less of a service. There is just no value anymore. Don't waste your time and money and just cancel now! We have so many choices now, like Pandora, iHeartRadio, or just make a very long playlist on your media player—done!

Sirius XM pulled a bait and switch with their renewal offer. I was sent an offer to renew my trial subscription. The offer stated I would receive 2 months free as incentive to pay for 1 year in advanced as opposed to paying month to month. Well, when my service was turned off, I called to check the status. Sirius XM had cashed my check but had no intention of renewing my service. Because I called to check on it, Sirius XM said they would renew it for one year. When I finally got a chance to confirm, the service would last 1 year and 2 months from today. Their associate tried to convince me that I was paying for 9 months and getting 3 months for free and my subscription would end in one year. Sirius XM has no concern for taking their customers money without giving them the services promised in a written offer.