SiriusXM Satellite Radio Reviews

I was mailed 3 different offers. When I tried to select an offer, they said it didn't apply to my vehicle. So, why did I receive the offer? I've never had Sirius. I've never received offers from Sirius. I started receiving offers once I purchased a vehicle last month. So, it makes no sense that the offer isn't valid. The offer was for $3 a month for 3 years. The best they can offer is $4 a month for 1 year. I hate lack of integrity.

Expensive service for little value. Starts with introductory offers like $5.99 a month and then goes to $25.99 a month. They'll send you offers like $15.99, $9.99, $6.99 a month until you fold. This is a predatory practice and clearly shows they have no standards and will take every penny they can from you. Good luck trying to cancel.

Prime Country station is HORRIBLE! Do better! Play top 100 on repeat, it's what customers expect.

The main thing that they advertise is commercial free. Every station has commercials some more than others. How can they take money for commercial free and then allow commercials?

I signed up for a 3yr promotion and just a bit shy of 2yrs my XM Radio performed an update and I lost my subscription. When I called to remedy the issue they had all the wrong info plus vehicle. Now they want me to jump through hoops to get my subscription back when all the issues were on them. Very bad customer service when I called and I will make sure everyone I know chooses not to use them!

I just purchased a vehicle about a month ago and I get a 3-month free trial. They notified me almost a month after I purchased the vehicle, so a month is already gone which makes it a 2-month free trial. I have a SiriusXM app on my car stereo but have to put the app on my phone. I do not use my phone much, so I do not pay for a bunch of gigs. I do not see the correlation to buying a vehicle to put an app on my phone when there is an app on my car stereo.

My review is solely about their channels devoted to Classical Music. First, there are dozens of channels indistinguishable from each other. Broadcast is just one. The website has a couple more channels. Why so few? Music choices are, in a word, lousy. I don’t want to be educated to appreciate raucous noise, miscellaneous notes, and un-melodic rubbish pretending to be “ modern classical” (an oxymoron). Then we get “Living American” with so-called snobbish and pretentious people whom we are told are composers. The sole bright spot is the very knowledgeable Martin Goldsmith - a gentleman of the Old School.

The most difficult company to deal with. AI phone system is terrible. Customer service is non-existent. There are so many prices five for subscriptions you can't sort them out. I recommend if you have options stay away from Sirius XM

I will never use Sirius because they dared to screw me out of the free service that came with our in dash $1500 radio. After two hours of waiting on hold and another hour of arguing with customer service I decided they weren't worth the hassle and so I will not recommend them to anyone.

Noncustomer service. Automated hell phone system. Reps don't understand English. Change your account without your permission. Need to calls several times. Can't get usa rep.

In April 2024 I opted for a free trial for Sirius radio, decided I did not care for and canceled after a couple of months. I still received the service for about another 9 weeks although repeatedly asking to cancel. I could not reset my favourite local channels because of this. I talked to customer serv. and to customer serv. supervisor on issue. I could not erase sirius presets from my screen (2024 Toyota rav 4) who still could not solve issue. They said they could not help so they gave me tech. service who could not help.

I received a reduced rate a month ago because I contacted chat for high rates. The information I received said this rate ($5.99) was for 12 months. This month, I received a noticed that the rate was raised ($17.99) and I was informed it was a promotional rate. I asked for a live person vs AI. I tried for 30 minutes to get my subscription canceled. In that time, I was given 3 different opportunities for a reduced rate and they were each a different amount. $9.99 per month for each vehicle (I have 2). 1 is already $5.99/month. Then I was offered to keep the promotional rate. I said NO. Then I was offered $9.99 again for upgraded plan. Then I was offered $6.99 for the same $5.99 plan I'm paying on 1 vehicle. Then I was offered $5.99 for each vehicle. Ridiculous and I no longer will deal with them. Sirius canceled forever!

Absolutely awful. I signed up with the promise of a $25 gift card for joining. I was never sent the email to get the gift card. I reached out multiple times asking for help and they told me since I never filled out the form, I could no longer receive the promotion. They never even responded to my multiple emails requesting help. Do not sign up.

They got me in with a low rate and were supposed to send me a Bluetooth speaker which they never sent. The rates went way up at the end of the term but that’s not why I canceled service. The programming sucked, they basically replaced commercials with talk, and most of the hosts talk between every song. I travel a lot and like music so when listening to 80s on the 8 and Rick Springfield he plays one song and talks enough between each song to play another 2 or 3. At least with the free stations they typically play 3 or 4 songs before the commercials.

I have been a customer for many years and really like the service but the customer service is very bad. They have been billing me for an automobile which was replaced in 2020 and junked in 2021. I thought I had switched the service to my new car but they were charging me on one credit card for the auto and another and on the other card for the new car as well. I was slow to notice this and called in spring of this year to change it but it continued and they claim it has been fixed. We'll see.

Simple, they charged us for an account that was closed, told us they would credit it back, and did not. They are thieves and liars!

Nobody loves music more than I do, but I cancelled my subscription due to predatory pricing. Whatever you do, DO NOT, try and call to cancel. I won't belabor the nightmare that happens when you call to cancel. Just do it on the website. It is even cumbersome there as they make you finally switch to chat to continue their sales pitches.

I never gave them my credit card, yet somehow they were charging me $32 a month. When I found out and tried to cancel it would not show me a way. So I started a conversation with their AI. I had to say cancel about 10 times for them to stop making me offers and actually cancel.

$5 a month but the signal actually works about $0.37 worth. I live in Denver. In the metro Denver area there are more places it doesn’t work than places it does work.

Horrible customer service today, rude, non friendly people. I was on the phone over an hour to straighten out billings only to cancel completely because I was so infuriated. Then the guy got rude and told me he banned me from ever getting service again!

Long-time customer, love the country mix on The Highway. But guys, dial back the promos and dial up the tunes! It's starting to sound like commercial radio, and you are eroding the value of a premium subscription.

I recently attempted to subscribe to SiriusXM before my trial period expired. After receiving three different offers in the mail I thought I would go with the first, three month for $2. Then $11.99 after that promotion ended (all music plan). First I chatted with Harmony the AI assistant. Did get anywhere with her, after numerous request to speak to a agent I was finally passed on my first agent. She started to pass me on to subscription department when we were disconnected. I called back to be connected with another agent. After talking to two different agents and AI, two completely different priced plans and a hour and half later I conveniently declined the offer of $35 a month, almost tripe of my original offer. I would suggest anyone signing up after a trial to be very careful of what plans they offer compared to what they want to sign you up for.

I believe you are going to lose a lot of customers by price gouging them when the sign up price goes from 5 a month to 27 on both my husband's vehicle and mine! Now you want to offer me the 5 dollar deal again....just makes me mad... because you took advantage...NO! I don't want to sign up again! You are making good-paying customers like myself angry! I will suffer through listening to free radio!

Customer Service made promises that weren't kept. I had spoken with them a month before my account was going to "revert to full price". After spending almost 2 hours on the phone (ugh) they told me to call back today (before the account flipped) and that they had put on the account a note to give me $8/mth for two vehicles. In calling today, I got hit with the account already flipped to full price, I was stuck with one month of that (apparently the date I was given was two days AFTER the flip, not before) and they had no record of the deal offered to me and the "only" deal they had was $7/mth for one vehicle.

I have multiple accounts with SiriusXM from purchasing 2 new cars. I called to have accounts consolidated. After 2 hours on the phone with their Foreign account representative (** I believe) the issue was not resolved nor progressed any further than when I called. I finally had enough. I decided to cancel all services, remove my account and asked the representative to remove me from any and all mailing lists. At this point the representative bad mouthed me, asked me if I believed in Allah then hung up. Would I ever recommend this service to anyone. A absolutely NOT!

042126. Called to renew my subscription. I had to speak to 4 different employees due to a language barrier. & incompetence. Every time I call to renew the experience is worse! Hire staff that work in customer service that speak & understand ENGLISH! Your company review numbers are in the trash.

They overcharge you without notifying you. I will not use SiriusXM ever. They emailed me the first two years and charged me a reasonable amount. I didn't hear from them the last 2 years and 4 months. I checked my credit card and they have been charging me $25.99 per month!!

SiriusXM lied about auto-renewal for the 4th time. They charged me a ton of money because auto-renew was still on.

Sirius will set you up on automatic renewal. I hate auto renewals..so for several years now, my renewals were always done with paper check mailed in. This year I chose not to keep the service. I responded to the first billing with a note written on the bill and mailed back. The same with the second billing. A written note saying I no longer wanted the service. The next month I get a call that I am behind in my auto renewal and have a bill with a late fee attached.

I signed up for a SiriusXM promotional plan (about $5/month) and immediately ran into issues trying to actually use the service. First problem: they do not provide your full account number. The confirmation email only shows the last four digits. When I contacted support, no one could give me the full account number or a clear way to verify and access my account. Second problem: I cannot log in to the app. Their system finds my account when I enter my name and email, but it turns into a loop: Enter info. Account is found. Click “Listen Now”. Get redirected to a page trying to sell me a subscription I already have. See the attached pictures to get an idea of what this looks like on the app.

Well when I bought my car december 2024 I got a good deal $3.65 a month for 2 years. Well I got an Email 3 days ago saying since I sold my car I no longer have the music. I stressed thinking someone was trying to steal my car. I called them up at work today. They told me they would give me 3 months free then it will be $30 a month. I feel like I got scammed. I will call my lawyer tomorrow because he sent me something on text message and I clicked the ok box. I should not have done that. I feel disrespected by what they did.

We were listening to Channel 97 which is supposed to be CLEAN comedy. Mark Ellis was liberal in his profanity which I had not heard on 97 before (the “f” word) in the comedy roundup. Why are his sketches allowed when this is supposed to be comedy that a family could listen to? I love Sirius, but this was disappointing especially since Jeff Foxworthy attaches his name to this channel. Thank you for listening to my concern as a listener, and grandparent.

Save your money. They play the same music over and over. They lie about pricing. I have been with Sirius XM for almost 20 years. Last time I renewed I was told I was given an offer that locked me in for life at 9.99/month plus tax. That went good for about a 1.5 years and then they decided to raise my rate. I called and asked what the deal was and they said their rates increased so the increased mine. I told them I was told I was locked in at 9.99 for life and they guy pretty much told me that's too bad, This is the new rate. They don't honor their word. It has gotten to the point that the music that they do play repeats in about 2 hours and you hear the same songs multiple times per a normal work day. It has consistently went downhill over the years. Save your money or spend it on spotify premium or Amazon music. I don't recommend Sirius to anyone.

I had a contract with Sirius Radio for 3 years. I traded in my truck and got a new one. Sirius radio dropped me. Dropped my contract. said I'd had to start over because I got on different vehicle. They sure took the fun out of me getting a new vehicle. I find it really lousy that they would not honor it the same contract with a different vehicle. I tried calling customer service. You go through 85 prompts and then a woman on the other end wants to try and verify you even more before she even talks to you. It is one cold ass company. They don't have customer service. They have rules and regulations. I'm going to start leaving a new review every week for the same problem until they correct it. And when they call me about this I'm going to make them prove six different ways to Sunday. Who the heck they are before I'm going to talk to them. Give him a little taste of their own medicine. Can you tell I'm pissed?

They have been charging me, but do not actually provide a signal to my car. I’ve tried to log in to fix, it’s impossible. Spoke with an online agent, didn’t fix it. Spoke with ai assistant online, didn’t work. Spoke with ai assistant on phone, didn’t work. Terrible service, just get Spotify.

Like channel 73 except for the DJ. I pay to not have ads or DJs that are boring and speak too much. If this continues I will cancel my subscription.

I received fabulous service from one of the supervisors today at SiriusXM radio. Andrei went above and beyond to give the level of service that would make any company proud and any consumer grateful to receive.

Have had Sirius in 2 vehicles for many years. I notified them that I was not going to renew at the price they were offering because it was more that the previous year (one month prior had negotiated a better price for husbands vehicle upon renewal date). A couple of months later, a $7.99 charge from them appeared on my credit card for the vehicle that I had cancelled the Sirius service. When I called Sirius to inquire about the charge..after about 5 minutes of discussion, SHE HUNG UP ON ME. WOW, impressive customer service Sirius.

Spent over an hour trying to get the same promo I had last year. I was lied to at least 10 times, talked down to, and told I needed to pay the new price, until I found the promo code online, then it was like opening the gates or Sirius with my secret code. Disgusting & disappointing customer service. Choke on my $9 a month.

Literally such a huge hassle to cancel, they don't respect the customer at all. Ask for the same information multiple times and waste so much time. You can't even cancel on your own from their website, you need to talk to an agent