SiriusXM Satellite Radio Reviews

I have been a SiriusXM customer with multiple vehicles for years, and unfortunately this experience has convinced me that it is time to move on. I contacted SiriusXM to cancel my subscription for my Hyundai Santa Fe Sport because I had received notice of a significant price increase. During the cancellation process, I specifically asked multiple times to confirm that my service would remain active through November 21. After receiving conflicting information, I requested clarification and was explicitly assured in writing that the subscription would remain active until November 21 and then terminate without renewing. Based on those assurances, I authorized the cancellation.

I have had Sirius xm since 2016. I mostly listen to the Beatles channel. I love the Beatles music, on the channel it's all a repeat of the interviews and music. I am thinking about stopping my subscription.

Just not worth the price. Stern on for 2 days, then for 1 day, with 360 days off a year is nothing but a slap in the face to loyal listeners. We honestly could care less about the HBO thing also. Was seriously thinking about keeping it for Jeff Lewis cause he actually comes to work all week.

I was suckered into a 3.99/ month promotion and then suddenly shot to $25.99 a month because I cancelled two days late!! They refused to even consider a request to refund! Pay $26 a month for music that is freely available on the air and on free apps? Seriously??

The rap station is literally trash female rappers 24/7 and bs Chris Brown when you guys could be playing more Pac, Drake, Kendrick and even Detroit rappers. Play hard rap. The shit y'all been playing the last week has been terrible.

I made a mistake and sent a duplicate annual payment on 7/5/26. With no notice from Sirius, I contacted Customer Support on 8/4/26. On 8/7/26 Sirius issued a refund with delivery in 7 to 10 days. Today is 10/7/26...still waiting. I have contacted Support via email and phone at least six times. Frustrating and inept support techs... Time to move on!

I was a loyal subscriber of SiriusXM for years. I received a call in 2025 to upgrade my subscription for $25 a month. I declined and then was offered a much lower rate. I agreed to the lower rate. My assistant pays all of my CC bills, and I seldom review them. Subsequently, I learned Sirius invoiced me $25/month for 10 months. I contacted them and was given a runaround. Also, canceling my plan is overly burdensome, and their aggressive retention agents refuse to accept "no" and push promotional counter-offers. DO NOT SUBSCRIBE TO THIS COMPANY.

They were charging my bank card $11.99 a month for our car, plus $25.99 a month, I tried to access my account, I see you're trying to finish setting up your accout, would you like do that now! I said no, yet they kept charging my card! I called my bank to dispute the charge. I had to cancel my card and get a new one, only for Siriusxm to do a Visa search, find my new card and charge it again! My bank confirmed there are visa scanners that can and do find your card and fraudulently charge you!!!! I called sirius they stated my service was good until Nov 22nd, guess what it's already off!

I have been a Sirius customer for 5-6 years. I added a satellite radio for my motorcycle. It never linked up. I called customer service. The service tried several things, but was never able to get it to receive radio signals. The lady said there was nothing else she could do for me - bye. Weeks later, I tried to cancel the useless service (and still keep my truck service). I am unable to log on. It tries to keep logging me into streaming service. Won't let me get to my account. I tried using their chat service, but the area where I type is below the bottom of my screen, making it useless to me. There is no email or phone number listed under CONTACT. This service is less useful as the fertilizer used on Oklahoma crops. They make it impossible to cancel their service. Guess I will have to cancel through my bank card payment. So much for enjoyable listening.

Love my Sirius Radio. Would not ever be without it. Agents are always available to help me and they give me the best deals. Shout out to you for your excellent customer service.

AWFUL AWFUL AWFUL.... I cancelled my service about 3 months ago. Since then I've been constantly snail mail spammed by this company. Constant "come back for 5 bucks a month" and I'm sick of it. I've asked you repeatedly to stop contacting me. When there is actual VALUE to your service I might come back. I'm not paying 20 bucks a month to listen to that lady Madison yack yack yack. She never shuts up. I want music. Not some random DJ that likes to hear themselves talk. I listen to 5, maybe 6 channels....Yet I have to pay for, what is it now 350? When it's 5 bucks a month for 5 channels of my choosing and that price doesn't change. MAYBE then. Till then, kick rocks. And once again I will say this in plain English.... STOP CONTACTING ME.

After six years with SiriusXM, I finally decided to cancel my subscription, and honestly, I’m glad I did. Their business model is extremely frustrating. They offer attractive discounts to encourage you to renew, but when your subscription is about to expire, they don’t properly notify you. Instead, they charge your account monthly and wait for you to notice the charge and call them. This has happened to me year after year. On previous occasions, I specifically asked them to send me an email before my subscription expired so I could decide whether I wanted to renew. They promised they would, but once again, I was charged monthly without any prior notice.

The day after accepting the 3 month free trial. My vehicle was burglarized via CYBER HACK. Through Bluetooth hackers are able to find vulnerabilities and gain access to unlocking your vehicles. They tossed my glove box and center console looking for valuables. Then proceeded to look in my back seat before running off on the morning of **. Labor Retreat Apartments.

Be careful. They will steal from your account on a vehicle you no longer own, 31 months for me. And have no excuses not to pay. After other customer service reps agreed with me. So I will be filing for theft. Because of no longer owning the vehicle and service (cut) and turned on to another vehicle. So not approved to be taken from my account. It is theft.

Signed up after vehicle purchase and it worked for 1 month and turned off. Called and had no record of my subscription for discount rate. Said they could activate it for 3x what original offer I Signed up for. Just a ripoff to get more money.

It's 2026 and you would think that the SiriusXM stations coming from the satellites would sound a lot better and the audio quality would be great.... Well that's still not the case at all. There are too many stations packed into the satellite feeds and the bit rates are way too low for them and you can totally hear it and tell. Very disappointing. The highs sound compressed and bad. Audio and sound quality on the SiriusXM app is much better however, the radios in the cars suffer greatly and need to be improved a lot. It's totally not worth spending the money for satellite radio honestly. Especially with the poor sound and audio quality that comes with it.

I was mailed 3 different offers. When I tried to select an offer, they said it didn't apply to my vehicle. So, why did I receive the offer? I've never had Sirius. I've never received offers from Sirius. I started receiving offers once I purchased a vehicle last month. So, it makes no sense that the offer isn't valid. The offer was for $3 a month for 3 years. The best they can offer is $4 a month for 1 year. I hate lack of integrity.

Expensive service for little value. Starts with introductory offers like $5.99 a month and then goes to $25.99 a month. They'll send you offers like $15.99, $9.99, $6.99 a month until you fold. This is a predatory practice and clearly shows they have no standards and will take every penny they can from you. Good luck trying to cancel.

Prime Country station is HORRIBLE! Do better! Play top 100 on repeat, it's what customers expect.

The main thing that they advertise is commercial free. Every station has commercials some more than others. How can they take money for commercial free and then allow commercials?

I signed up for a 3yr promotion and just a bit shy of 2yrs my XM Radio performed an update and I lost my subscription. When I called to remedy the issue they had all the wrong info plus vehicle. Now they want me to jump through hoops to get my subscription back when all the issues were on them. Very bad customer service when I called and I will make sure everyone I know chooses not to use them!

I just purchased a vehicle about a month ago and I get a 3-month free trial. They notified me almost a month after I purchased the vehicle, so a month is already gone which makes it a 2-month free trial. I have a SiriusXM app on my car stereo but have to put the app on my phone. I do not use my phone much, so I do not pay for a bunch of gigs. I do not see the correlation to buying a vehicle to put an app on my phone when there is an app on my car stereo.

My review is solely about their channels devoted to Classical Music. First, there are dozens of channels indistinguishable from each other. Broadcast is just one. The website has a couple more channels. Why so few? Music choices are, in a word, lousy. I don’t want to be educated to appreciate raucous noise, miscellaneous notes, and un-melodic rubbish pretending to be “ modern classical” (an oxymoron). Then we get “Living American” with so-called snobbish and pretentious people whom we are told are composers. The sole bright spot is the very knowledgeable Martin Goldsmith - a gentleman of the Old School.

The most difficult company to deal with. AI phone system is terrible. Customer service is non-existent. There are so many prices five for subscriptions you can't sort them out. I recommend if you have options stay away from Sirius XM

I will never use Sirius because they dared to screw me out of the free service that came with our in dash $1500 radio. After two hours of waiting on hold and another hour of arguing with customer service I decided they weren't worth the hassle and so I will not recommend them to anyone.

Noncustomer service. Automated hell phone system. Reps don't understand English. Change your account without your permission. Need to calls several times. Can't get usa rep.

In April 2024 I opted for a free trial for Sirius radio, decided I did not care for and canceled after a couple of months. I still received the service for about another 9 weeks although repeatedly asking to cancel. I could not reset my favourite local channels because of this. I talked to customer serv. and to customer serv. supervisor on issue. I could not erase sirius presets from my screen (2024 Toyota rav 4) who still could not solve issue. They said they could not help so they gave me tech. service who could not help.

I received a reduced rate a month ago because I contacted chat for high rates. The information I received said this rate ($5.99) was for 12 months. This month, I received a noticed that the rate was raised ($17.99) and I was informed it was a promotional rate. I asked for a live person vs AI. I tried for 30 minutes to get my subscription canceled. In that time, I was given 3 different opportunities for a reduced rate and they were each a different amount. $9.99 per month for each vehicle (I have 2). 1 is already $5.99/month. Then I was offered to keep the promotional rate. I said NO. Then I was offered $9.99 again for upgraded plan. Then I was offered $6.99 for the same $5.99 plan I'm paying on 1 vehicle. Then I was offered $5.99 for each vehicle. Ridiculous and I no longer will deal with them. Sirius canceled forever!

Absolutely awful. I signed up with the promise of a $25 gift card for joining. I was never sent the email to get the gift card. I reached out multiple times asking for help and they told me since I never filled out the form, I could no longer receive the promotion. They never even responded to my multiple emails requesting help. Do not sign up.

They got me in with a low rate and were supposed to send me a Bluetooth speaker which they never sent. The rates went way up at the end of the term but that’s not why I canceled service. The programming sucked, they basically replaced commercials with talk, and most of the hosts talk between every song. I travel a lot and like music so when listening to 80s on the 8 and Rick Springfield he plays one song and talks enough between each song to play another 2 or 3. At least with the free stations they typically play 3 or 4 songs before the commercials.

I have been a customer for many years and really like the service but the customer service is very bad. They have been billing me for an automobile which was replaced in 2020 and junked in 2021. I thought I had switched the service to my new car but they were charging me on one credit card for the auto and another and on the other card for the new car as well. I was slow to notice this and called in spring of this year to change it but it continued and they claim it has been fixed. We'll see.

Simple, they charged us for an account that was closed, told us they would credit it back, and did not. They are thieves and liars!

Nobody loves music more than I do, but I cancelled my subscription due to predatory pricing. Whatever you do, DO NOT, try and call to cancel. I won't belabor the nightmare that happens when you call to cancel. Just do it on the website. It is even cumbersome there as they make you finally switch to chat to continue their sales pitches.

I never gave them my credit card, yet somehow they were charging me $32 a month. When I found out and tried to cancel it would not show me a way. So I started a conversation with their AI. I had to say cancel about 10 times for them to stop making me offers and actually cancel.

$5 a month but the signal actually works about $0.37 worth. I live in Denver. In the metro Denver area there are more places it doesn’t work than places it does work.

Horrible customer service today, rude, non friendly people. I was on the phone over an hour to straighten out billings only to cancel completely because I was so infuriated. Then the guy got rude and told me he banned me from ever getting service again!

Long-time customer, love the country mix on The Highway. But guys, dial back the promos and dial up the tunes! It's starting to sound like commercial radio, and you are eroding the value of a premium subscription.

I recently attempted to subscribe to SiriusXM before my trial period expired. After receiving three different offers in the mail I thought I would go with the first, three month for $2. Then $11.99 after that promotion ended (all music plan). First I chatted with Harmony the AI assistant. Did get anywhere with her, after numerous request to speak to a agent I was finally passed on my first agent. She started to pass me on to subscription department when we were disconnected. I called back to be connected with another agent. After talking to two different agents and AI, two completely different priced plans and a hour and half later I conveniently declined the offer of $35 a month, almost tripe of my original offer. I would suggest anyone signing up after a trial to be very careful of what plans they offer compared to what they want to sign you up for.

I believe you are going to lose a lot of customers by price gouging them when the sign up price goes from 5 a month to 27 on both my husband's vehicle and mine! Now you want to offer me the 5 dollar deal again....just makes me mad... because you took advantage...NO! I don't want to sign up again! You are making good-paying customers like myself angry! I will suffer through listening to free radio!

Customer Service made promises that weren't kept. I had spoken with them a month before my account was going to "revert to full price". After spending almost 2 hours on the phone (ugh) they told me to call back today (before the account flipped) and that they had put on the account a note to give me $8/mth for two vehicles. In calling today, I got hit with the account already flipped to full price, I was stuck with one month of that (apparently the date I was given was two days AFTER the flip, not before) and they had no record of the deal offered to me and the "only" deal they had was $7/mth for one vehicle.