Tempur-Pedic Reviews

Well - I had always heard how amazing Tempur-Pedic was and so I talked my husband into buying one. We bought a high end, rhapsody breeze in a king size... spent $5000 on it. At first it was super hard... we did buy the firm one but it took a really long time to break in and be comfortable. It also smelled like hell for the first two weeks. Once it broke in, it was pretty good - until it started to sag. My husband's size (for reference he's 6'2" and 180 or so - not a heavy guy at all) has a giant dip in it, to the point that I can't even switch sides with him because I feel like I'm going to roll off. So I naively thought - no big deal, we have a warranty! It will be fine! It's annoying to have to deal with breaking in a new smelly mattress but at least we didn't spent $5000 on a piece of junk.

Terrible customer service. I bought a 4K bed from them 6 months ago. The remote broke and is covered under warranty. I reported it 6 weeks ago and still no remote. I have called them 16 documented times without any solution! I've left 3 messages with the office of the President and still nothing. I highly recommend a different bed purchase with better customer service! Steer clear.

The mattress is now 5 years old (Cloud Supreme King) with a lot of warranty left. Last year I notice it start softening up... However in the middle of the bed it was firm. My morning backaches returned. I called the warranty for Tempur-Pedic and they would not cover it softening up.

We bought our Tempur-Pedic RHAPSODY BREEZE MATTRESS, June 2015. This is the most uncomfortable $6,500.00 mistake I have ever in my life made. My Hardwood floors & couch are more comfortable than mattress. I hate & dread when it is BEDTIME cause I have to try & sleep on the most uncomfortable mattress I have ever in my life tried to sleep on.

We purchased a Contour Rhapsody mattress 2 years ago. It is so bad, we sleep on the couch. It failed almost immediately after we bought it. After several attempts to obtain warranty service, we gave up. We kept getting referred back and forth between the retail outlet and Tempur-Pedic, with neither one accepting responsibility. Product quality and customer service are abysmal.

I first bought my Tempur-Pedic 17 years ago because a pillow top bed we had recently bought was hurting my neck and mid back. I called Tempur-Pedic within the first few days because I hurt worse than I had on the pillow top mattress. They said to give it two weeks, so I did. I slept deeply than I ever had before BUT with intense neck/shoulder/back pain. I began seeing a chiropractor regularly, changed pillows every 2-3 months, but nothing helped. I have seen doctors throughout the years about the pain, had many blood tests run, all to be told there was nothing wrong with me.

I received my replacement bed today after filing for a warranty claim. The hardest part of filing was getting my pictures to them in email. Within days I had my answer they were replacing my mattress and foundation. I had to either choose the mattress that was comparable to my old one or if I chose to get something more expensive I could do that subtracting the original purchase price. We chose the comparable one they offered and it was delivered a week later. Absolutely no problems along the way at all. I was never expecting this whole process to go as smoothly as it did after reading all of the reviews, but was so pleasantly surprised it did. They even threw in two Tempur-Pedic pillows! Very happy customer.

100% the best mattress on market. The new Breeze bed I have is the only mattress I've ever had that keeps me cool throughout the entire night. My habitual sweating is gone, I don't even sweat in bed anymore. I'd never trade mine for anything!

I don't know for 100% certain... but it seems like the Tempur-Pedic I bought 10 months ago is making me not feel well when I'm around it. It's taking me many months to figure this out. I only feel bad when I'm in my room… and I ruled out every other environmental thing it could be… a smell is emitted from the mattress. I wouldn't try using them or anything because you can't go against the chemical lobby... but I would like to know for 100% certain if it’s the mattress by hearing from others with similar problems. I'm in the process of getting rid of it and getting a mattress made from all natural materials. I do feel bad it’s taken me this long to figure out the mattress was the causes. I feel fine while traveling, I feel fine sleeping in my other room that has a different kind of bed. Anyway... please let me know if you are having health problems from the polyurethane foam or whatever other chemicals they may put in it.

We paid $12,000 for a mattress that sinks in the middle after 60 days! This was a sleep test and now not able to get our money back through MORE FURNITURE! If you buy an adjustable bed for thousands more it voids your bed warranty. If it is a comfort issue there is no warranty! What a scam. Looking at a class action with all these complaints!

I purchased a Tempur-Pedic mattress 2 years ago and I'm still paying on it. I paid a little over $3,000.00 and I still owe $1,200.00. I had back surgery in May 2017 and was hoping this would change things since my back hurt no matter what I did. The bed killed my back from 2015 to present and since my surgery the only thing that makes my back hurt is this bed. This was the worst $3,000.00 investment I have ever made. I would never recommend this bed to anyone.

I first purchased the bed online and it was supposed to be a King Bed. They delivered a queen. They then after 10 days brought a King bed which within 2 weeks of sleeping on it bunched up in the middle. They honored the sale and then brought me a Queen. The bed is awful, it feels like you are lying downhill sideways, I called and complained and was told to walk on the mattress and it would settle down. It did not. So I called them to return and they told me my last sale was final. Wow. So the so called 10 year warranty is bs. I’ve since contacted the bank that I am financed thru and was told the sale is final and there is nothing they can do. Seriously on a $3500.00 dollar mattress. Not paying another dime. Don’t buy Tempur-Pedic. Now my credit is ruined.

A brand new Tempur-Pedic king cloud breeze mattress and box springs were purchased Nov/Dec 2016. We were severely impacted by Hurricane Harvey - complete loss of everything in the house. We had flood water enter the house and stay there for 24 hours. We had to be rescued from our home. We lost all furniture, appliances, clothes, and this nearly brand new mattress we are still paying for. Homeowners will not cover flood contents. FEMA will only cover 10K which does not even cover our appliances lost. Had to throw everything out due to mold, and it has been stolen by looters (photos to prove). An awful, devastating situation.

I wake up with severe back pain every morning. Feels like I'm sleeping in a hole. They have denied my warranty claim. I bought the bed a year and half ago for about $3400.00. What a waste of money, now I have to buy another bed and get rid of this one. Very disappointing. I expected more, they should at least stand behind their product!

Purchased the Rhapsody Luxe Matt Split King adjustable base in 11/30/2016. Paid $7,242. At first we thought it would be great. My husband prefers a firm mattress. I went along for his comfort. I have since realized the heat it puts off keeps me awake. It only gives in the middle of the mattress. Getting out of the bed is like climbing out of a raft. I could stand all of it if it was cool while I slept. According to the company as long as I keep the room at 65-75 the mattress will be comfortable. That's a lie. I've purchased special sheets. I even purchased a $300 bed topper with cooling. That didn't work. When you hear people say they are hot believe them.

I am writing an addendum to my review of Aug. 23, 2017. After several weeks of getting the run around, I was finally able to get to the right person at Tempur-Pedic and she was EXTREMELY helpful. She took my information and we now have a replacement mattress for our sagging Rhapsody mattress! Sometimes you just have to get to the right person to get the problem fixed.

In Sept 2016 purchased the Tempur-Pedic mattress Contour Rhapsody Luxe King Size $3,799 from Havertys Furniture in Wesley Chapel. After 4 mos this mattress started to sag. I contacted them and they advised me that I had 3 mos to contact them if any problem and I would have to get in touch with Tempur-Pedic, in any event I talked them into sending a tech over to look at mattress. He put a string and a 1'' piece of ruler over mattress took a picture and left.

Has anyone else out there had increased health issues after having slept on the Tempur-Pedic mattress? The mattress sleeps incredibly "hot" even though we have the new technology made to wick away heat. I wake up hot, skin burns, and feel overall not well. What is this mattress made from that it needs to be "aired out" before use?

Don't buy a mattress from Tempur-Pedic! I bought one in 2003 had a 20 year warranty but in 2012 foam split in half. They replaced it with the mattress I have now, silly me never thought to take off the thick mattress cover till last month when I sold my bedroom furniture. Well under the cover was a real mess, torn netting that was over the foam, mold growing, when you touch the foam it rips apart and the topper was when we flipped it over it's full of stains looks like blood, so after 3 weeks of them giving me the runaround I got a call saying they would do me a favor and replace it again but I need to pay $1300! I said, "I don't think so." Don't buy a Tempur-Pedic. This mattress was used. No way it wasn't!

I purchased this Tempur-Pedic cloud bed in 2011 and have contacted Tempur-Pedic and provided all necessary documentation and photos to show that the bed now has an obvious sag. Tempur-Pedic purposes that their beds never have to be turned or flipped. When I am laying on my bed I lay at an obvious angle... my head is lower than my pelvis and feet... as shown in the photos I have submitted, as requested, by use of a quarter along a straight edge. The straight edge used happens to be a 6 ft level, which ALSO illustrates an obvious sag. In the same photo one can see light coming from under the straight edge. Again illustrating the sag. Tempur-Pedic response is as follows : "Failure to prove a valid warranty defect." This is not only unacceptable as I am within my warranty period for replacement but also fails advertising on their behalf. I am 100% DISsatisfied!

I recently purchased what we thought was going to be a great investment in sleeping. $3799.00. This bed was set up approximately 7 months ago, 2 weeks ago the air bladder on half of a king sized mattress failed. I have been sleeping in a punch bowl ever since. We contacted Tempur-Pedic. Was told a technician would be out in a few days (a week ago). Have not saw a technician. Called back 3 additional times and are getting nowhere with any kind of service or support! I am in the process of filing a complaint with the state attorney general, I am filing for arbitration, and filing for small claims to step in to make decisions that Tempur-Pedic is not stepping up and doing. All of the reviews I have read on this Consumer Affairs page I can relate to as these stories describe exactly what I am now going through. Please be Buyer Beware!! These are not being exaggerated at all.

We were told when we purchased our Sealy Tempur-Pedic mattress that Sealy would offer us a lifetime warranty (which is 10 years). We purchased the mattress from Mattress Firm for $2,800.00, and felt confident that they would honor the mattress in case it had any flaws that may arise. Needless to say after 2 years the mattress started to sag on one side.

I had to file a claim with the warranty department due to sagging of our 9 year old mattress. From the very first phone call I found the customer service specialists to be friendly, professional, and helpful. I received an email link to the warranty portal to file my claim. I followed the directions by sending photos of my original receipt and the mattress issues. Within 5 hours I received an email saying my claim had been approved and under the warranty I was receiving a new bed. I will buy Tempur-Pedic every time we need a mattress. The service we received was above and beyond anything I've ever experienced. We love our Tempurpedic and they've gained a customer for life.

I have purchased Tempur mattress and accessories in March 17. They assured to deliver within 15 days, but with repeated reminders, they have delivers in May except for protector. 'Till now no response.

I ordered a new $3250.00 mattress from Tempur-Pedic in May 2017. I placed my order directly from the company's online site. When the mattress was delivered, the foundation piece was obviously used. The cover was ripped and there were several marks and a couple of stains. The delivery driver said it looked to him like the piece was refurbished. He said he had delivered lots of mattresses and he could tell when they were not "new". The plastic cover had been opened and taped back up. When I contacted the company... after several LONG waits on hold, I was transferred to a supervisor who basically told me they NEVER sold used or returned mattress and either the delivery guys or I must have damaged it. What???

Worst bed ever. I have more aches and pains than I had before sleeping in the bed. Dealing with the company now. We paid 6 thousand dollars for this very uncomfortable bed. We are hoping to resolve this matter fast! I feel like I'm sleeping on a picket fence.

About 8 months ago I bought Tempur-Pedic Rhapsody. And it has given me nothing but pain and misaligned spine. This bed is not for everyone. In fact, since it was about $3800, it was a painful decision to get rid of it, at the insistence of my Chiropractor, the physiotherapist and my GP doctor, who attributed the worsening of my scoliosis and the neck injury to the bed. If you are 100 lbs and have small bones, this bed can feel like a rubber tire. It was putting pressure on pain points and not supporting the arches. Long story short, I have since changed to a traditional bed (Beautyrest Simms Legends in image below) with pillow top and have slept amazingly well and have seen immediate effects on decreasing soreness.

Purchased 2 of these mattresses back in 2015 and at first we were fine. Then after 8 months the pain started. I could not turn over in bed without grabbing the mattress as I felt paralysed. When rising from the bed I could not take my own body weight and needed the support of my bedroom furniture to get to the bathroom. The pain is in my hips, lower back and legs. For ages I could not understand what was happening until I Googled and found this review site. How sad and relieved I was to find out many people experiencing the same.

Buyer beware. Tempur-Pedic agreed to replace our defective mattress after 8 1/2 years with a similar mattress. You are told to check out the replacement mattress to make sure you want it because the transaction is final. The warranty people talked up the idea of upgrading to another mattress which gives you a brand new warranty. What you aren't told is that if you upgrade and don't like the new mattress you have no recourse. Tempur-Pedic considers the upgrade as a warranty exchange which does not entitle you to an additional 90-day trial period. After 14 days of use and a $1,400 upgrade we are stuck with a mattress we don't like. Beware.

I spent approximately 10k on this set with a special pillow top cashmere covered supposedly removable. It came with a zipper but when reaching the pillow top I found it to be sewn tightly onto the cover and mattress. Never able to remove and wash. Sagged and smelled. I have increasingly experiencing health issues and found it exponentially worse when spending any significant time in my room... directly associated to my bedroom.

My husband and I purchased a CAL-King Rhapsody mattress in 2008. We are going through second claim process, as it has started to sag on both sides again. In the acceptance email, they give you current model that is similar, in FEEL, which they will deliver and set up for free. The only problem was that the mattress they selected was the cheapest and hardest! It was nothing like our current one. So Being that there was still a Rhapsody line, I called in asking to just switch to that one and as lady was putting order through, the phone call was "dropped." I called back and was told there was nothing going through and since there are no notes, they had no proof of this being done. Now the new rep was telling me that I got some bad information. I asked to be transferred to a manager and phone call was cut off- again! They hang up on their customers!

I bought this mattress not knowing that it gives off formaldehyde and many other chemicals! I'm asthmatic. One week after that bed arrived I couldn't breathe, sinus asthma, migraine, burning eyes. Now my fiancé who has none complained of migraines, swollen throats and sinus pain so we knew something was wrong. Tempur-Pedic uses chemicals in their beds that will kill you. Google all the lawsuits and you will see!!

Horrible customer service on warranty related issue. I bought my king sized Tempur-Pedic Cloud Luxe bed and adjustable base from Mattress Firm on New Years day 2 yrs ago. At the year mark, I noticed a split of the foam going across the bottom corner at about 24 inches from the distal angle of the bed. I called Mattress Firm and was directed to Tempur-Pedic. I was told that this bed had a 25 yr warranty. Because of that time frame... I did not rush for immediate resolution. So when I got the time, as it is quite lengthy to go thru the process, I completed the warranty process at the 2 yr mark. I bought this unit brand new in the box as a floor model for approx. $1900 and an additional $1400 for the adjustable base.

Bought a $2400 mattress. It felt like crawling on wet cement starting to harden. I was never able to sleep on it. It hurt my back and hips. My husband tried it and over a 2 year period ended up going to the chiropractor several times for a sore shoulder. We finally figured out it was the bed. We would not wish this horrible mattress on anyone, so we ended up buying a Serta perfect sleeper and had them haul away that terrible Tempur-Pedic. No more shoulder problem or aches and pains. It was a total waste of money, plus it always had an unpleasant foam odor. Please do not buy a foam mattress - it is a scam and you will regret it. Serta and Beautyrest are the best and fairly priced, too.

I am trying to use my warranty to replace my Tempur-Pedic mattress as there are dips in the mattress. I have everything but the receipt. We purchased the mattress in either late 2006 or early 2007. At the time of purchase, there was a 20 year warranty. I registered my mattress on the Tempur-Pedic website, however, they have updated their system and I am no longer there. They told me that I need my receipt, which I no longer have. I paid with an American Express card. I called AmEx and they said they do not have any statements that I could get as they only go back 7 years. I was wondering if anyone else has had this same problem and what their resolution was.

I hate Tempur-Pedic. Worst CUSTOMER SERVICE EVER! My wife and I bought a mattress 4 years ago, with a "lifetime" guarantee. The mattress cracked in half, yes you are reading correctly, cracked in half. They sent paperwork to have the mattress replaced with the most comparable mattress (they feel). A mattress that is much taller than my previous mattress. I called today to ask what could be done as I am NOT happy with this mattress. Mind you, we all know how much money these mattresses are, so I expected to have someone on the phone that wasn't rude or obnoxious. Well, the "manager/supervisor" named Shawn **, spoke to me like I was an idiot.

I had the 3000.00 dollar mattress and box spring and after 7 years the mattress started to sag on the edges very badly. Sent all the paperwork to Tempur for them to honor warranty. After many delays they refused to honor their warranty. Now stuck with a bed that sucks and a company that refuses to honor their warranty. Never buy Tempur-Pedic mattress or anything they sell.

I purchased my mattress and foundation back in 2009. Few years ago I started smelling an odd odor in my bedroom. I couldn't figure out where it was coming from until I checked my bed. I stripped my bed and checked the base foundation. There was mold on the top and underneath of the foundation. I was in complete shock. For many years my daughter and I have felt sick when we are in the house and I wonder if it's from sleeping on the Tempur-Pedic mattress. When we have gone on vacation our health seems to improve. I filed a claim with Tempur-Pedic and I am waiting to hear back. I put the foundation outside in the backyard and I am sleeping on the couch.

I bought a Tempur-Pedic bed after sleeping comfortably in my mother's bed. I had a cheap knockoff Tempur-Pedic, which caused terrible neck, back, hip pain. I thought that if I bought "the real thing", my aches & pains would go away. Well, I thought wrong. I let the 30 day trial period come & go hoping against all hope that it would get better. Well 5 years later I still wake up with daily neck/back/hip pain, after sleeping in what amounts to a hole. It is hard to turn and every time I do I get sharp shooting pains in my lower back. I also was "encouraged" to buy the horrible hot mattress cover that they tell you will void the warranty if you don't use it. What good is the "cooling" mattress when you have to wrap the thing in what's equivalent to a plastic bag?! With everyone's horror stories about dealing with Tempur-Pedic's customer service dept., I think I will just take the loss & buy a regular mattress. Hopefully I won't be paralyzed by then.

My dream was to have a Tempur-Pedic since I face problems with my back since my childhood. I didn't save any money to buy the mattress that was pointed to be the perfect fit for me. The experience is disappointing! I have been missing my old mattress for the last two years. Less than a year after getting the Tempur-Pedic Choice Luxe I had a problem with the mattress that controls firmness with air. I waited 2 weeks and made many calls to Tempur-Pedic to have it serviced properly. Now I got another problem and I am waiting again.

I am a 63 yr old female who has furnished many multi-million dollar dwellings. NEVER in all my purchasing history have I experienced the slow, painful, nonexistent CUSTOMER NONSERVICE of Tempur-Pedic. This company operates with three goals: make everything as ridiculous as possible, NEVER follow-up any contact, pray the customer wanders off into the sunset because WE AIN'T DOIN NOTHIN'!

I'm not paid and I'm not a bot. I'm here to highly recommend their services and compliment their staff. Abide by their warranty rules and you will be just fine. Every customer (should) know when purchasing a product with a +10 year warranty you keep with YOUR paperwork. I provided my receipt, pictures and brief description of the problem (large inner sag) on a Thursday night through their website. I was approved the very next morning. The detailed email response was to the point and easy to understand. As a consumer we have responsibilities as well. Please do your part. This team was outstanding and courteous. Highly recommended.

We bought this mattress about a year ago. I have not slept one good night on it. The first several months I was back and forth to the doctor with a horrible back ache. Now the bed has a huge "dip" on both sides where we sleep and a big ridge in between us. I feel like I am sleeping in a hole! I can't move around and I wake up in the morning feeling as though I slept on the side of a mountain. My boyfriend and I spent about 5k on this king sized mattress and box spring boards (purchased at a local store, not direct from Tempur-Pedic) and it has caused so many medical bills due to bad back, sore hips, sleepless nights. What a major disappointment! And I have read that the company makes things very difficult to return it. Not sure what to do at this point. I wish I had kept our 15-year-old mattress.

I bought this Tempur-Pedic queen size adjustable bed @ 8 years ago from a Sleepy's Mattress store for @ $4000.00. It has been sagging for a while now to the point where it is uncomfortable and painful. I recently went to a local Mattress Firm (whom bought out Sleepy's) store to inquire about the warranty process. The woman had explained to me the online process. Me being impatient continued to shop in the store and purchased a new king size Tempur-Pedic adjustable for $8,200.00. Talking with the saleswoman about the warranty for the original I'll do when I get home. After @ 1 week after putting a claim with photos in I finally decided to call Tempur-Pedic. They asked about an original purchase receipt that I do not have from 8 years ago. I told them I called the original Sleepy's from where I purchased the bed and was told they cannot look it up that far back.

Bought my cloud luxe breeze twin XL 3 years ago, it is much softer in the middle so I am sleeping in a trough, I wake up with back pain. Unfortunately to save a few hundred dollars I bought a floor model, well the warranty department wants me to pay the difference between what I paid ($2834) and what a new one retails at today ($4199), so I'm to pay a difference of $1365 in order to have the privilege of applying $2834 to another Tempur-Pedic model, they won't let me buy a different mattress which is really what I want to get. For $1365 I can get a nice, regular mattress which is what I will do. The warranty is lousy, and from the other reviews I read about 3-5 years is really how much these overpriced mattresses will last before the foam wears out and you too will have back/neck pain, learn from us who learned the hard way, DON'T BUY IT.

We purchased a Tempur-Pedic Comfort Flex mattress 10 days ago. I have been tortured every night since. Lower back pain worsens with each night, I can't turn without waking because you can't turn easily in this bed. I'm told it will "break in" within a month or so. I can't WAIT to return this horror in 20 days. I will never purchase this brand again.

I purchased a Tempur-Pedic cloud for 4000 dollars about 5 years ago from Raymour and Flanigan. The mattress eventually started to sink on both sides where my husband and I slept and the middle developed a ridge that made it uncomfortable and also caused back and neck pain. The store refused to help us. After writing a bad review on the store and another on Tempur-Pedic, I received an e-mail from a rep at Tempur-Pedic who said she will exchange the mattress. It was a little bit of work, completing some forms and sending pictures, even though the sinking was not visible until you lay in it. The rep was very attentive and we got an exchange to the same mattress but an updated model. It is a little harder than the other one we had but that is a good thing. The customer service was excellent. And so far, the mattress is great. I will keep you posted if it lasts. Thank you Lene for working with us.

Horrible product, no integrity within this company. My husband and I purchased a Grand from Tempur in 2009 for about $11000 (Canadian) with the bases. My husband was in the military and was medically released with back injuries after 27 years service. The Tempur bed was recommended to us by a "bed specialist" as per the release department at the end of my husband's career. It was a glorious bed for about four years. At the end of the fourth year however, we contacted Tempur because the bed was so soft and saggy and was offering no support. We submitted pictures and our invoices as well as the registration information that they already had on file and it took them about six weeks to replace the mattress.

Have always owned a standard old style Tempur-Pedic bed - queen sized, 8" I think it was. Always pleased with comfort and feelings of being well rested and without pain upon arising. Never had any warranty issues... Until we "upgraded" to a king bed. Purchased the Alura set in 2019... 3 years later, ruts, sinking, unable to move out of them, huge hump in the middle. Filed a warranty and was pleased with quick response and exchange.

Love the bed...or did. When it came time to replace air chamber due to leaks the first time was ok... I paid shipping. Second time they charged me for the air chamber and shipping. I bought 2 this time. After 12 of the 20 year warranty they sent me a green air chamber system telling me it was a new UPGRADE... "You don't want this chamber... it's higher on one side and rolls you to the middle." The lady won't entertain returns...and won't sell me the air chambers I grew to love. When I told her I'd take them to court her response was "don't you think you have gotten your money's worth?" I would take them to court...but to miss work would not be worth the effort.

I was pleased overall with the comfort of my mattress. As a back sleeper I found that it had good support and I slept soundly. The only downside is that I get hot easily while sleeping. I found it difficult to stay cool at times compared to my old mattress (traditional spring.)

We purchased a Tempur-Pedic King Bed in 2010, we were hoping this bed would last us for a good while, we were in our mid 40's at the time. 6 years later it has become soft and no longer firm and a hole has formed in the middle. My wife now aches from sleeping on it and has ventured to the guest room. Mattress Warehouse is no longer in town and Tempur-Pedic requires numerous things, which I'm sure are impossible to equate to warranty procedures for credits. Anyway, just think twice before you purchase something that you are told will last a long... time!!

During 2012, I purchased 3 Tempur-Pedic Simplicity medium Twin XL mattresses. In 2017, 5 years later, 2 of the mattresses have a lot of black mold growing under them. (Note: The top of the mattresses are nice and white, no stains, but the underside has mold) So, it is not an isolated incident. (All people sleeping on the mattresses were over the age of 15) I contacted the distributor who sold me the mattresses. I told them that these mattresses are extremely expensive and are totally worthless within 5 years. As a child, I got my 1st mattress at the age of 4, I urinated in it, spilled chicken soup and cereal all over it. For 10 years, this old cheap mattress never had mold. It seems these expensive fancy-dancy mattresses are not worth it. And, black mold is not covered under their warranty. Note: If you go to Tempur-Pedic's website to write a review, you can't if your mattress is over a certain age. You can only write a review on their newer models.

In 2009 I spent almost $7500 for a split king (2 twin longs) Rhapsody Tempur-Pedic mattresses. I have some bad back, neck and shoulder problems and have undergone several surgeries. Of course with a cost like that I did a pretty exhaustive Due Diligence and research. I also spent some hours at a local Mattress Firm to try different beds. I am usually a high end buyer but only after checking out all the options but undoubtedly biased towards higher end products, sometimes to my detriment. At any rate, after two years one of the mattresses had some indentations and I felt that was probably the reason for the problem.

I ordered accessories as a Christmas gift through the customer service support staff. When they arrived they were incorrect and I was told a mistake had been made and they could not fill the order. A credit was to be issued. 20 days later and 3 follow ups with customer service I was still no closer to receiving my refund and was forced to pay the tab or pay finance fees on the credit card. As promised, I filed a complaint with Attorney General. Perhaps that will get their attention.

We currently are in our Tempur mattress for 8 months now and we are miserable. Our backs hurt more now than it did before. Filed a warranty and the customer service dept is a joke and is no help. Buyer Beware when shopping for a Tempur-Pedic. NO help once you're already sleeping on their expensive mattress!!! PLEASE look at other mattress besides throwing your money into this company!!!

I hope those who are enjoying their Tempur-Pedic continue to do so but I don't think that is likely. Six years into mine, the real nightmare began. I started with horrific neck, shoulder, hip and back pain. Then one Saturday at 2:30 am, I awoke believing I was paralyzed. I had to swing my legs to the edge of the bed, and slide my feet to the floor. I quickly realized that my right hip was not going to support me, and Sat on the edge of the bed. The only thing I could do, was start holding onto furniture to get to the living room. I settled into my computer chair. While there, I researched "pain from Tempur-Pedic mattresses."

I had to contact customer service shortly after I received the mattress and they're not really friendly. Overall I like the mattress. I didn't like dealing with the customer service department. I felt they were unfriendly and not geared to helping you.

I bought this mattress when my husband had to have his hip replaced. It is the best mattress we have ever had. I have never had a better night's sleep. My husband is a release sleeper. He tosses and turns all night. With this mattress I never feel him move.

I can sleep much better. A lot of my aches and pains have subsided. I think I have either a 20 year or lifetime warranty also. Best mattress I have ever slept. Great mattress, sleep much better than any other mattress. Well worth the money paid for it.

I find that I sleep longer and sounder on this bed than I have on any previous one. It is just as comfortable whether sleeping on my back or on my side. Never wake up with a sore back. Seems to stay cooler than my previous mattress.

I have had back problems for years. After the purchase of the Tempur-Pedic mattress my back is so much better when I wake up. I will not buy another brand of mattress. It has helped my back. I used to get out of bed and have difficulty walking. Now I get out of bed and I have very little pain in my back. I have had Tempur-Pedic for over 10 years and still going strong.

We bought a Rhapsody split Cal King in 2008. The two sides are not lining up anymore and there is some indentation. I called and got the warranty papers, filled them in and sent pictures. They are replacing the mattresses with the current comparable model. They are totally standing by their warranty and the people on the phone were a pleasure to work with. Totally happy with the company!

I just spend $6,900 yes that much! Ordering a 2nd king bed plus sheets, etc. for this new bed [plus ones for my existing bed]. To be told "now" with no notice when I placed the online order that I can't return one sheet set that the color is horrid on for this new bed on this same order "that hasn't been delivered yet." Really??? I just don't appreciate a policy that is unheard of these days and not stated clearly prior to my hitting the buy button. I highly suggest using another vendor. BTW Tempur-Pedic does not email a receipt nor have one available to print so I copied the image from my account for this attachment.

I am satisfied with my purchase. After making several trips to the store, testing several mattresses, I fell in love with the mattress that I purchase. The Customer Service was wonderful. They explained everything in detail about the bed. No stress.

My husband and I invested in the Rhapsody, California King bed in 2009. This was the best sleep investment we have ever made. Our back and neck pain disappeared within the 1-month break-in time of owning the mattress. I use the special Tempur-Pedic pillow and my husband does not, still the sleep is great. I write this review only because of the horrible reviews I have read and can honestly say, none of those things have happened to us in the time we've owned this mattress. We recommend this mattress to anyone in the market. If/when this mattress gives out, we will buy another one.

My husband and I bought a tempur-pedic king size cloud supreme bed 6 years ago. The first 6 months were not very bad and then came the back and neck pain. I have severe arthritis and was hoping the bed would help. Soon both my husband and myself started sinking lower and lower into the bed which left a ridge in the middle. I called the company and was naive enough to think the company would stand behind their 20 year warranty. Boy, I was wrong. When you have a CLOUD SUPREME the straight edge and quarter trick they tell you to do won't worked. You don't sink in until you put weight on it. We wake up every few hours and can hardly move. Back, neck, shoulders. Both of us are in severe pain every morning. I dread going to sleep at night. We paid over $3,000 for it. Do not buy a Tempur-Pedic bed. You are wasting your money.

First of all I bought two of these mattresses twin king xl. Got the Tempur-Pedic Flex Prima. Cost me 3000.00 dollars. I felt like I was sleeping on a rock. I called the store and switched them for the Tempur-Pedic flex supreme. Went upon the cost 4000.00. I hated these also. The store refused to do anything else. I called the company and spoke to a lady at the company and one thing I can say is she was very nice. She let me switch to the Tempur-Pedic cloud supreme for the same price. This mattress is better but it is still too hard. These mattress is not worth the money. I am so sorry I bought these pieces of junk. It makes me sick that I have to pay all this money. I wish I had kept my 400.00 DOLLAR MATTRESSES. Also wake up sweating every night. Hot mattresses. Just sick over this. BE AWARE.

We live in Columbia SC, our queen size TEMPUR-Rhapsody Breeze is simply amazing. We opted for the low profile box spring, please note the pillow choice is equally important. Our non-tempurpedic pillows fall between soft/firm, medium size. We like in particular the Holiday Inn style pillows, but also recommend the Marriott style.

I bought a California King Tempur-Pedic bed 4 years ago. I have warrantied it 3 times and the same thing happens every time. It sags in the middle and then countless visits to the chiro. I'm telling you, it is the worst experience I have ever gone through. They are very particular about their warranty (qualifications) they quarter with a measuring stick. What do you all think about lemon law? Absolutely ridiculous. After just 12-18 mo three different times? I don't even want their warranty replacement! Pure torture for as long as you own your expensive sponge with no support.

We bought a Tempurpedic mattress and a year later it turned out as smooth as a sponge. Considering that we had wanted a firm mattress because of our back problems this turned out to be one of our worst purchase ever. Bed lost its firmness in 12 months. We reached out to Tempurpedic and send our case but they rejected our claim. We are now sleeping in the guest bedroom while saving money for another king size mattress. WE WILL NEVER BUY A TEMPURPEDIC BRAND.

I paid $8000 three years ago for a Tempur-Pedic grand. Today, I find the mattress extremely uncomfortable and wake up with severe back and side pain. The mattress is sagging in the middle, it does not recover to its original shape. In pursuing the warranty, I have only gotten the runaround from tempur-pedic. They are not good for their word. Their warranties are useless. I would never buy another mattress from them.

We bought the top of the line Tempur-Pedic breeze and two years later am I sorry... I couldn't figure out why I was having so much back problems... chiropractor every week. My husband got a cold and I slept in the other bedroom for two nights, then back to the breeze, and I was miserable to whole night. Like the other folks, the quarter trick doesn't show on our mattress. My last time with Tempur-Pedic. Luckily, we bought two twin beds and my husband isn't complaining yet with his as he bought a twin that was a little firmer.

I have had my Tempur-Pedic mattress for the last 5 years and I have to say that I'm very disappointed in the product I purchased. Not for the fact that all products have wear and tear but for the simple fact that they do not live up to the warranty that they promote which is 10 years any issues during common use is under warranty. Now 5 years later with a huge curve in the center of the mattress that is supposedly the best. I was told that the offer has expired. This is a gimmick to sell to the public and advertising fraud. I'm pursuing legal measures. I suggest if you purchased one of these over priced and hyped mattresses be prepared. You have been warned.

I purchased my queen size with adjustable base. I am a lightweight person and sleep alone. I purchased this bed about 6 years ago. It has not maintained its shape. And it sinks in when I lie down. So I have moved to the other side of the bed. I thought this mattress had a lifetime warranty. Very dissatisfied. I will be buying another brand.

We got our king-size tempurpedic mattress Feb 2015 as a replacement for a worn out Simmons BeautyRest which was a great mattress while it lasted. I did a lot of research and we went with the Cool Breeze version of the Tempurpedic. This is supposed to have less of the body heat issue that the Tempur-pedic mattresses are infamous for. We did notice more heat than the previous inner spring mattress. One thing that helped was taking off the cheap dust mite cover and replacing with a higher quality one that breathes more. So this has significantly reduced this issue and we have not noticed it any more.

I have purchased multiple Ergo adjustable bases in the past. All of them have had problems with the remotes going out. Every time I call it's the same issue, "The Frequency", it happens all too often especially for being a high-end base. I'm a handicapped woman and bedridden with a broken back. I have had it with Tempur-pedic and they're crap products. BEWARE THIS COMPANY!!!

Firm bed and system cost 7500, top of the line. Was really happy with it until it broke. Customer service seems fine to refer to another department, product support, warranty... etc. Warranty is contracted to a company named Reverie, which has a voice mail, and never returns my calls. To this date my motors are still broken. Is that what I paid 7500 for? The name, which is no longer so good.

I purchased online one Tempur-Pedic pillow in May, 2016. Two days after my receipt of this pillow, I decided that it was not what I wanted in a pillow. I thereupon called customer service and asked for a return label. A UPS return label was emailed to me within a couple of days. The very next day I returned the pillow using Tempur-Pedic's UPS return label, original box and all. When the month of June arrived and I had as of yet NOT received a refund to my credit card, I traced the UPS package that I had sent to Tempur-Pedic and learned that my package with the returned pillow had been received back in May, 2016 and was signed for a Tempur-Pedic representative. I called customer service no less than FOUR times, left messages, but heard NOTHING back from Tempur-Pedic. I thereupon filed a dispute with my credit card, seeking my $138.03 back.

We've had the Tempur-Pedic for many years now. I know at least 15... and I have been very satisfied with it. Until just the last month or so... It is squeaking everytime you move on it. I can't seem to locate the squeak, whether it's the foundation or the frame, but it is annoying. Other than that, the mattress is still in very good shape!

I just got my Tempur-Pedic. It took me a bit to get my husband to agree but we did and we fricken love it! My husband and I have both been long time back pain sufferers and this bed (we got the Rhapsody) has us sleeping through the night and waking up without the infamous pain. It's awesome and I'm happy. Truthfully the only reason I'm writing this is because I cannot believe there are people that don't like it. Let me change that, what I mean is I believe people are chronic complainers and I understand that it is a pricey purchase but I in no way would call this mattress junk. I think that everyone is different. Some people are never happy. I love my mattress but my mom likes Simmons so there ya go.

I have a fused spine and so thought their $79.00 cushion would be worth the bucks and so added two pair of slippers bringing my total to $172.00. They boast about 5-day receipt and "free" shipping. 11 days later I have a cushion that's hard as a rock and no slippers, however, my card has been charged the total amount and they "don't know" why the slippers are not here and "don't know" where they are as they do not have a tracking number.

We've had a king size firm Tempur-Pedic mattress this for three years and it has lost all support and softened in the sleeping area. Weight does not seem to matter. I weigh 135 pounds, my husband 230 pounds. Both sides are equally bad. The mattress is king size, so there is a ridge in the middle where no one sleeps. We are both experiencing terrible back pain and hip pain from the lack of support. Tempur-Pedic uses some silly method of demonstrating a defect in order to use the "warranty" they offer. You have to put a straight edge across the bed with a quarter in front to demonstrate a depression in the mattress.

I recently switched from a Sam's Club $300 mattress to the Tempur-Pedic $3K Queen size mattress. I've been sleeping on it since Dec 2015 and it has been awful. I'm a hefty man, 270ish, and am constantly rolling around trying to find a cool spot. The mattress is incredibly hot and I often wake up sweating. The mattress has also taken a 'shape' to it and is no longer stiff around my hips; more of a mushy sponge. I wake up every 2-3 hours and roll to another section of 'my side' trying to find a stiffer area for my back. Recently it has gotten incredibly worse. I think the mattress has given up trying to re-stiffen throughout the day. I would not recommend this mattress to anyone. I'm 27 and my doctor has told me this mattress is the cause of the sudden lower back issues I've been experiencing over the past few months. BUY SOMETHING ELSE!

Updated on 12/06/2022: I purchased a Tempur-Pedic and I am having this issue again for the 3rd time, but now they just don't want to admit it. I sent pictures proving the sinkhole is there but they don't really care. My wife and I are having back pain because of this. The area where we do more pressure is going deeper and deeper compared with the rest of the areas, like the head or fit. If I sleep transversal, I will be good, but obviously, this is not the way I want to sleep with my feet out of bed. I sent all info to the warranty department but they asked me to use a stick and a coin without anything heavy on top, and of course, that won't show the problem. They just don't care.

I spent almost $10,000 on a bed with adjustable base and the base is already broken within a month. The leg position is stuck in the elevated position. Of course this happens at night when I going to bed. I can't sleep like this... What a pile of junk. I'll never spend my money with this company ever again.

If anyone has issues with Tempur-Pedic I highly recommend going to their website and pursuing the warranty claim. I took the 4 pictures like recommended and submitted and by the next morning I had approval of full replacement. All I needed to do was go to the store and try out the 3 replacement mattresses offered, choose one, and call the 800 number. An order has been placed and a new one is on its way directly to my home and they will take care of the old one. Dealing with this company is so nice. Talked personally to someone, not a voice mail, and that person spoke English as a first language.

We've had this for almost four years and it goes gone very soft in the sleeping area. It's a king, so the middle, where no one sleeps, is still nice and firm. But the sides are like mush. We just came back from three weeks on hotel beds with no pain. After one night back in the tempur, our backs and shoulders are hurting. Way too much money for this to have gone bad so quickly.

My husband has some on again, off again, back troubles. He decided to buy a medium Tempur-Pedic mattress which came yesterday. He woke saying he had the best night sleep. I, on the other hand, woke as I had aged 40 years during the night. I sleep on my right side or my back. While on my side I felt what started as some pressure in my shoulder, hip and knee joints, which turned into real pain and forced me on my back.

I let my boyfriend pick the mattress and foundation. Spent almost $1400 which by the way is RIDICULOUS. Then to realize it is a horrible mattress. My back and shoulders kill me everyday. My boyfriend is suffering as well. I will pick next time and it will be a good old fashion pillow top firm mattress. We tried to return it - we specifically inquired about the 30 day home trial - purchased the protective mattress cover and THEY WOULD NOT TAKE IT BACK. Was told "you have to call on day 30." I called - left 4 messages and never got a call back. I still have the horrible Tempur-Pedic and the backaches - still am not sleeping right and I am still making payments on the cc. Worst purchase EVER. DO NOT BUY.

My wife and I bought our mattress and recommended base a few years ago... Well today when we began packing to move, we saw black mold growing on the bottom of the mattress. We have had the cover on the top of the mattress for protection and now we have mold growing? We live in a desert climate and do not have mold grow on anything where we lived! As soon as I unpack our U-Haul, I'm calling the manufacturer and getting either a refund or a replacement! Super mad and disappointed right now.

In the middle of February 2016 we purchased a Tempur-Pedic Cloud twin mattress. My wife is still complaining about the odor coming from the mattress that is in the spare bedroom. I finally put it on one of the beds in the master bedroom to get it out of the spare room. I have now found out that her complaint was accurate, the mattress does smell. After 4 months I reasoned that any residual orders should have dissipated.

I bought the 2 Twin XL and adjustable base with the Tempur-Pedic foundation. After less than 4 years of usage the compression in the center of mattress or "ditching" effect is horrendous. My back and neck pain worsens daily. The Tempur-Pedic warranty department says it has to be visually measurable on a "bare" mattress. The only time this collapses is with weight on it. Run, don't walk, from the Tempur-Pedic product line!

We bought our Tempur-Pedic when the company was actually Tempur-Pedic - you know, the highly advanced, cutting edge, highest quality bed you could buy. The stuff they put on space ships! We first tried a 4" foam topper for our old mattress, did a return on that nightmare before the end of the week. Then we spent about 2x more for a 12" foam mattress that was shipped in a vacuum packed tube that came with instructions to remove the tube and allow the mattress to "inflate" for up to 3 hours before using. That company wouldn't accept any returns for the first 90 days - they were hoping you would "get used to" the bed. My guess is they were mostly hoping you would spill something on it, stain it, lose your invoice or throw the packaging away before the 90 days were up but we returned that too - sunk right to the bottom of it - useless!

First, I must say that these mattresses are VERY expensive and we would not have purchased one had my husband not received a bonus at work. We would never have been able to afford a $5000 mattress otherwise. To us, sleep and comfort of sleep is one of the most important things in our lives. We have had regular mattresses over the years, even a top of the line pillow top one. That one was pretty good for a few years, but it sagged just like all the other mattresses eventually do. We are not big people. My husband is about 200 lbs and I am 135.

We have already replaced the mattress once and upgraded to the cloud and thought surely this is the ticket. But it is more of the same. I sleep on my stomach and sink in mattress so far that my arms are over my head and I wake up with a lot of pain. Really disappointed with the mattress especially considering the enormous price we paid for it. Never again!!

We purchased the King in 2 twin x-long pieces that are adjustable. PAID $10,000 DOLLARS!!! I have horrible back pain from the bed. How do I know it is the bed? Because I can sleep on our sofa, fall right asleep and wake up with no pain. I just came home from traveling, I slept on a pullout sofa bed that was 4" deep. Slept like a baby!! Be aware the store you buy the Tempurpedic from will NOT help you with a warranty issue. It has to go thru the company. They have a bunch of demand you must do before they will even consider warranty. You know they will never replace your bed. We are giving ours to goodwill and buy a regular mattress.

I writing this review as a heads up/warning to consumers who are considering Tempur-Pedic mattress for back pain. Although everyone's problems are different I found that even the "firm" Tempur-Pedic did not provide support and the form softened over time. Exchanging a Tempur-Pedic mattress is a nightmare with very poor customer service.

This bed causes severe hip pain and I would never buy another Tempur-Pedic.

I have just filed my complaint yesterday and have not heard from the company yet. I hope they are willing to help. Our mattress was an investment that has not paid off. After only 14 months we have definite sag on our King Cloud Supreme Breeze. We never should have bought this. It stunk for over a month, we "walked it" for a month to break it in (what the what? This is what the salesman told us to do), and now we have two trenches that we cannot escape from and it is just awful. Run run run to another mattress. I could not remove the cover for the photo attached, so you can imagine how bad it really is. It is like sleeping on a magic eraser.

We've had a $3500 Tempur-Pedic mattress for 3.5 years now. First 4-6 months was ok. Since then it's been a constant back pain every and each morning for both me and my wife. Horrible horrible experience, would never ever get close to Tempur-Pedic.

I have no idea why there are so many negative reviews. I've had my California King Tempur-Pedic Cloud Elite for over a year now and it's by far the most comfortable mattress I've ever laid on. The mattress did take a couple of months to fully break in and during that break in period occasionally you could smell the off gassing but it was nowhere near as bad as some people are making it seem like.

I had my $3,500 Tempur-Pedic only a year but it already sags in the middle and I wake up with back pain every morning. Please do not buy a Tempur-Pedic mattress and they will not let me return it for a another one.

Lower back PAIN. It's too hot! Can't sleep! Sometimes I wake up at middle in the night because I can't breathe! Be careful! Has something toxic I can feel in my throat! It's like close my throat and I can breathe! Can cause allergies even if you don't have! It's not was expecting what I expecting for my expensive Tempur-Pedic Cloud Supreme Breeze! Roll over all night. LOL. Unbelieve! The best seller of MATHIS BROTHERS. He did great! But the quality is terrible!!! I hope the company of Tempur-Pedic do a best deal for me!! I don't want to loose my money!!! Warranty or money back!

I'm really not sure why so many people are on this forum bashing Tempur-Pedic like it's the worst thing since the bubonic plague. To counter so much negative "press" that this mattress is getting I felt compelled to come online and give it some praise because it truly has changed my life for the better. I am not a USA native and came from a place with firmer mattresses were the norm and the whole "spring mattress" nonsense was sort of non-existent. Anyway, been living here for a good 11-12 years and I don't recall ever having slept properly on a spring mattress. And believe me, I have tried Sealy, Serta and the Original Mattress company crap and NONE of them gave me that feeling of being fully rested. And living like that for more than a decade has just warped my brain and put life in a constant state of fog.

My wife and I bought a new King bed 10 years ago. In the first 3 years we went through 2 more foundations that support the foam mattress. Year 5 our mattress began falling apart in balls and was replaced. Year 10 our 2nd mattress has compressed and makes our bones and muscles hurt. There are 2 spots that measure at 1 1/2" that are sunk in. They say our bed model is not made anymore and has to be replaced. They want us to pay $850.00 for a bed replacement. Instead of giving us a 20 warranty that we had on the other bed, they are only going to give us a 10 year warranty. We currently in a 60 day decision to go forward in getting an upgrade. I think we are going to pass since they can't uphold the original warranty we bought with our first bed.

Currently own a Tempur-Contour Rhapsody Luxe in queen size of that latest design with removable cover. My first Tempur-Pedic breeze mattress was returned to what I believed to be defective but replaced under their one exchange policy. After one year use of the Tempur-Contour Rhapsody Luxe I have yet to achieve >6h of sleep without waking up with a sore back. I called customer service to complain and request suggestion - to no avail. No suggestions other than try a different mattress. I spent over $4000 for the mattress and box spring.

Bought this bed almost 3 years ago and is still emitting chemical fumes. Have called Tempur-Pedic warranty several times and they have requested photos and measurements which have nothing to do with the smell. I have since lost my two 6lb dogs ages 11 and 12 years old to respiratory illnesses within 8 months and now I am experiencing respiratory problems. I need help in dealing with this!

We spend a long time deciding on how to spend our hard-earned money. What they tried to deliver wasn't even close to what we tested in the store. We returned it with the delivery men! Still waiting for 5,575.00 return of cash. You can't get a hold of any corporate office. I think the government needs to shut these scammers down! Do not use this company!

We purchased a Tempur-Pedic after an accident that left me with three broken vertebrae and an injured hip. We enjoyed our mattress for several years but then notices it sagged and we couldn't sleep on it anymore, we also notices dark spots. not knowing what they were. Tempur-Pedic was very helpful and promptly replaced the mattress with a "comparable" one as they had quit making ours. It was delivered last week, the smell was the first thing I noticed, it lasted and lasted, I slept pretty well comfort wise for the first night, then we both noticed that every time we moved a body part the other person was woken up.

I have had my Tempur-Pedic for almost 8 years. We are being swallowed by our mattress and the back/body pain is overwhelming. I thought that these mattresses were supposed to last longer than that. Our pain has been going on for a while. We have not gotten a good night's sleep in quite a while and I know that it's our mattress.

My situation is exactly the same as a previous post from Meagan in Florida. When we purchased the warranty was a full replacement of equal mattress. 2 years ago we started the appeal. 1st photos they requested more detail, 2nd set - they could not open. We received information from them that we could choose from several models which were considered similar quality, one of which was the contour Allura. Serious health issues came up so we didn't get back to the claim.

We slept on this bed for almost three months when I realized I could exchange it for a different bed within three months. So we went back to the store and purchased a different bed. We had to pay an additional $200 for delivery after paying more than $3000 for the Tempur-Pedic. We needed to "be approved" so that took an additional month or so before we could get the new bed. So, we had the bed for almost four months. During that time, the smell did not totally dissipate. And that was after totally stripping it and unzipping the cover for a week when we were away. The bed was very hard and very hot.

After moving this monster of a mattress from California to Washington, while still in the moving truck I noticed black, green & yellow Mold growing on both my mattress and on the recommended foundation! My wife has a very serious lung condition that started right around the same time we got the mattress. I can't believe with all the complaints they get about these mold issues that they would not correct these issues right away! They seem to constantly blame the customer for not having the correct base or frame but as a manufacturer and distributor wouldn't make sure you had the correct items before putting the bed down! I just want my $5,000 back and this mattress gone!

My boyfriend and I was unhappy with our old mattress he started to sleep in the floor. We decide to get something we both could have goodnight not wake up with back pain. We went to the store shopping for mattress. We finance this piece ** we haven't finish pay for yet. Now we both sleeping in the floor. Mattress firm don't want to take it back. Worse product ever.

I feel so bad for all those who made the large investments in the poor Tempur-Pedic products. I purchased a pillow from Relax the Back store. It was the worse pillow I ever had. I used it about 3 months and threw it away because there is a no return policy on pillows. Within 3 months it lost all of its support and made my neck worse. I almost purchased a Tempur-Pedic mattress at the same time. Thank goodness I didn't. A friend was a head nurse at a large well-known hospital, a new Director purchased Tempur-Pedic beds for the hospital. That lasted a short time and they had them all removed. I have slept on a Latex mattress for the last 6 years and it is wonderful. We recently decided due to my neck and back problem to purchase a split king all natural 100% synthetic with an adjustable frame so we can raise the head and feet.

Tried a Tempur-Pedic Cloud Elite mattress. It was very comfortable and of the right firmness. I ordered the mattress directly from Tempur-Pedic. The mattress I received was nothing like the one I tried in the store. I sank about 5 to 6 inches into the mattress. This did not happen at the store. I called Tempur-Pedic and they told me that sometimes the mattress tried in the store is not always the same firmness as the one delivered to your home. I felt that this fact should be disclosed. Tempur-Pedic refused to correct the situation and now I am stuck with a very expensive mattress I can not use.

Hello, I am very unhappy with my Tempurpedic Cloud Luxe QN MAT Queen size mattress. I am a side sleeper and I cannot get a full night's sleep. My shoulder pain is unbearable every morning and during the night. I try sleeping on my back with better results but I wake up every morning on my left side. It takes me a long time to fall asleep when I lay on my back. I also wake up every morning with pains and very tired unrested feelings. It takes me a couple hours to fully feel awake and I am a morning person and never had problems getting out of bed and feeling so tired. I am a young 77 year old man and healthy. Thank You.

We spent nearly $4000.00 on a new Tempur-Pedic mattress, pillows and cover. One of the pillows has gone flat and the retail store told me to call the company directly. The girl on the C/S phone was short and just wanted to get rid of me. They emailed me forms to fill out but the forms would not accept two of the fields making it impossible to complete and return. Why can't I just return the pillow where I bought it like any reasonable retailer? I printed out the forms and will mail them in and see where it goes. It is very obvious. They make it VERY difficult to honor a warranty issue.

We purchased our King Split Ergo Advanced System bed about 4 years back with what was a strong warranty of bed, mattress, components, etc. The wife's side of bed raised her head about 6 inches and the bed stopped; would not go up, nor go down. Read book, changed batteries all to no avail. Called Tempur-Pedic for assistance; held for 30 minutes, spoke to Ron (1st day out of training), gave details only to be told must send to higher level support. Transfer from Ron to Brandon, held almost 30 minutes, gave details - informed must transfer to higher level of support.

We got our first Tempur-Pedic in 2003. It was the Tempur-pedic Deluxe. About 3 years later, my side began to sag. My wife and I are not overweight and we weigh close to the same amount. We put in a warranty claim and Tempur-Pedic sent us a new bed. We got the Rhapsody. About a year later the same thing occurred. Luckily Tempur-Pedic again sent us a new bed, but we decided to go with the new Flex model. The Flex model turned out to be the worst bed ever. Both of us had increasing neck, shoulder, and hip pain. Tempur-Pedic agreed to do one more exchange, this time as a comfort exchange, not a warranty exchange. We ended up paying more money about $900.00 more for a new bed, the Rhapsody Luxe. We got it about 1 1/2 months ago. When we first got it, it was great. All of our pains disappeared and it was a wonderful sleep.

We bought a Tempur-Pedic Choice king-sized bed about 3 years ago. About 3 weeks ago, we noticed that the side my husband sleeps on "caved" in. We called for customer service and they told us that although they have a warranty, their first option is to fix the mechanism that caused the cave in. 3 weeks later, their man finally came last night and replaced the air chamber inside. They replaced with the wrong size but we were willing to try it out. Last night, my side caved in. Couldn't sleep the whole night. Called them at 2 am to complain. Now they have to send someone again to fix the other chamber. No replacement in the meantime while I suffer. Our mattress and our confidence in Tempur-Pedic are both deflating! I will never buy a Tempur-Pedic bed again.

We bought a 7K bed ergo plus Tempur-Pedic complete with all the bells and whistles. The bed came with Tall Metal Legs 12 inches tall. I then called to order the shorter version of the metal legs which according to their website will be fine for the bed we bought. I received the 6 1/2 inch legs but, it is made out of Cheap Wood! To make things worse, it is too short and is hitting the control from under the mattress.

Every 3 years, the motor goes out. This is a GUEST room bed that is used maybe 3 times a month. Only raising the head feature is used. It costs nearly 400.00 to replace the motor and instead of wireless, it becomes a wand attached to the bed. POOR CONSTRUCTION FOR THE PRICE.

My husband and I purchased a Tempur-Pedic 3 years ago. I took the bed apart yesterday to move. I was horrified to see mold all over the box spring and mattress. We live in a well heated/air conditioned home. It caused me to think maybe why my husband and I have been sick so much! I called the company and they were awful! They said "Tempur -Pedic didn't put the mold there". Well, customer service should do their homework and see that it is becoming a common problem with their product. There are several cases of this same issue. I would not recommend this product or anything from this company. I will continue to fight this. Meanwhile we had to go out and purchase a new bed after only 3 years... Not happy.

I bought my Tempur-Pedic Cloud Elite from a bed 'mega-store' but one with decent values so I heard from other businesses. The sales person is always nice, I got decent financing at zero percent, put some money down and I've had for a little over a year now. Our power went out today and I have followed the directions meticulously for how to reset the remote control (it also happens when someone in the dense neighborhood I live in changes their garage door code - it throws my bed off... crazy, I know...) and I can only get the massage motor to work again. The bed is stuck in an upright position and customer service is closed. But, I'm not an idiot- I know I am following the directions correctly - I've had to do this before.

I received blue pillow cases. I didn't recall ordering blue. I decided I wanted white, did not open the package. I read their policy, called the company and through a very bad connection the policy was read aloud to me. They will not exchange the pillow cases. I have not dealt with a company that will not accept a return if the package is unopened and undamaged. Tempur-Pedic will not. There are many other memory foam mattress companies out there. When the time comes to replace mine I will not be buying from Tempur-Pedic. Their policy isn't about a reasonable profit margin, it's about greed.

I had grand bed king size. Had some issue with high and low spot. They agree to exchange it after I send them invoice and pictures. Within few hours they told me they will send me new one within 14days. I like this kind of service. I willing to pay extra for service if problem with product. I do have 25 years grandfather in warranty. This was about 4 years old. I am hoping not to have any issue with my new one as many mention here.

Tempurpedic Cloud Supreme - This bed is comfortable. It does take time to break down. However, I hate this bed due to the fact it holds heat like a heating blanket. My husband and I have done nothing but sweat EVERY night in this thing! We've changed the type of sheets, covers, etc. We've turned the a/c down to 66 at night hoping that would help, no it does not. If you are a hot sleeper, I highly do not recommend this mattress for you!

HELP!! We went months trying to find out what was causing our health issues, breathing problems, stiff joints, fatigue, swollen eyes, achy muscles and FINALLY after hearing about others with Tempur-Pedic mattress issues we decided to research. We changed to a different mattress for a few weeks to see if this was the cause and within 2 nights our symptoms went away!!!! We never dreamed it could be our mattress!!! We suffered for over 10 months! Now we still owe a huge amount on this expensive mattress! Can anyone give any suggestions?

Seven years ago I purchased a Rhapsody queen bed model from the floor. I didn't have to go through the chemical smell or breaking in process and absolutely loved this bed. With the big 4k price tag and 20 year warranty, I expected to have it for a long time making the expensive price worth it. Then a few months ago tragedy struck and I found myself flooded out of my apartment. In a whirlwind, with the help of church friends, all of my belongings were shuttled off to a storage shed. After the dust settled I found my bed stored on its side and impossible to get to. Being that the thing weighs a ton, it's impossible to store it flat and on top of things, or to store it flat on the ground where it takes up a lot of space. I held my breath and hoped that it would still be alright.

Tempur-Pedic gives you a 20 year warranty. I filed due to indentation in the middle of the bed and complained it was hurting my back. I submitted everything they had requested. I filed a claim for warranty twice and was being denied due to stains on the mattress when it was only the mattress cover that they had seen and was deteriorated. I sent them another set of pictures without the mattress cover with no visuals of any stains and still was being denied for stains on the mattress cover which makes absolutely made no sense. I can't believe I paid thousands of dollars for a bed and they can't even honor their warranty.

I tried a Cloud 19 mattress in the store and decided to treat myself as I have arthritis. The mattress I received was nothing like the one in the shop. This is like sleeping on a brick!! I have been in so much pain. I have had to buy a costly topper to help a little with the hardness. I contacted Tempur and they are not interested... Other reputable companies offer a comfort guarantee, but not this shonky mob!! Once they have your money, they just don't care!! DON'T WASTE YOUR MONEY!! It is nothing like a "Cloud".

Bed sleeps warm causing sweat which in turn creates mold. Tried to make a claim and they said my warranty was voided because my railing wasn't a tempurpedic rail. Yep, 3 grand down the drain. Tore the bottom cloth from the box spring, bleached both the box spring, the mattress and all the covers and let them rest for over a week. Check every now and then for mold and only found some about 2 years later. Minimal amount. Enough to spray off with bleach.

I am very disappointed that I paid over $3000 dollars for a product that was supposedly going to be the savior for my sleeping issues. This has been a living hell for me and my girlfriend trying to sleep. We constantly wake up in the middle of the night tossing and turning. I have already had it replaced once with the warranty, and this one's not any better than the last one. A waste of money big time!!!

Wished I had pages to write all I've experienced in the past 4 years after purchasing a Tempur-Pedic cloud mattress. I was told it would be 4-5 days before I could sleep on it because it had to "gas off". I was never able to sleep on it, but when I finally got the bed store to take it back 10 days later, I had acute bronchitis caused from chemical poisoning. I experienced terrible respiratory symptoms like ears ringing & mouth/throat felt like hot chili peppers. After seeing 4 allergist (all specializing in separate areas) it was determined I have MCS (multiple chemical sensitivities). I now cannot be around any scent on any product (laundry detergent, fabric softener, soap, shampoo, perfume, lotions, toothpaste, on and on.)

After testing out tons of mattresses, we decided on the Cloud Luxe Breeze - the softest Tempur-Pedic option. We wanted the best of the best and thought we were making the correct choice. In store, it felt amazing. It was everything we wanted. Then our Cloud Luxe Breeze gets delivered. I thought there was a mistake. It felt nothing like what we tried out in the store. We went from sitting on a cloud in the store to sitting on cement at home. I checked the mattress that was delivered and unfortunately it was the correct make and model. As I do more and more research I have found that there are so many others that have the same issue. I still can't believe the difference in what they give you vs. the in-store demo mattress.

I purchased the Tempur-Pedic Cloud Supreme 3 years ago. The sales representative said it had a twenty year warranty. I have been experiencing really bad back pains for which I am now seeing several doctors. I went to the store where I purchased the product and was told I could replace the bed at my cost. When there is a class action suit I would like to know, as I would like to get my 4,000.00 back and buy a new one.

Purchased bed Dec 2014. Husband starting experiencing knee pain after approx 3 months. Orthopedic surgeon says torn Meniscus. His feet do not lie flat on the surface of the bed when he lies on his side, so his knees torque, resulting in the torn Meniscus. Started contacting Tempur-pedic. We financed this $4,200 dollar bed through Tempur-pedic recommended bank (Wells Fargo). Not looking for refund, just take the mattress back and remove the remaining balance. (Approx $2800). Not willing to do that. Want us to "exchange" for whatever mattress we want (one time only), and should the mattress we select be of lesser value, NO CREDIT GIVEN!!!!

I ordered a California king bed through 'The Mattress Firm' at our State Fair. A tempur-pedic breeze with the adjustable frame. The tags said California king 84x72. The actual dimensions of the mattress were 80x70. They sent subsequent mattresses to replace the one they sent and all the others were actually smaller when measured. Beware. I'm contacting the FTC in one week if this mess isn't resolved. I think I have been patient enough as the first mistake was delivered on 8/20/2015.

Ever since we purchased our mattress two years ago we've had nothing but back pain and it's too hot, especially in Texas. It also pushes up in the middle and you sink on the sides almost rolling off the bed. I wish I could take it back. It's bad on both of us but we still owe over 2,000 on it, smh.

I purchased Tempur-Pedic Contour Rhapsody Luxe King at Mattress 1 in Conroe Texas 77304 on June 7. Price 3,999 plus box spring 500 = 4,499 plus tax 371.16 = 4,870. I tried to used and sleep on it over 40 days because I think that is not from your mattress. I got allergic reaction. I was so sick my skin started hives around on my body red and rash and extremely itchy and vomit. I took allergy medicine every day but it was going bad more and more every day. After I went away from home and stay away from Tempur-Pedic and don't sleep on Tempur-Pedic I didn't have skin allergy, so I knew for sure that because of Tempur-Pedic. So I contact Mattress 1, they let me exchanged mattress on Aug 10 BUT they took Tempur-Pedic mattress and box spring. Then I have to paid for another box spring $500. The price of my new mattresses are same total price 4,870 but Mattress 1 charged me for box spring $500.

The bed has a mechanical frame that broke in the center and will not lie flat. I have had no luck with product support although the bed is less than 2 years old. The support agent told me I needed to send him a picture. I have no camera and I am handicapped anyway. They no longer have a sales shop in The Villages, Florida but I believe there are shops in Orlando and Tampa Areas. The support clerk refuses to send a rep to decide if it can be fixed or needs to be replaced. The warranty is therefore useless. I have sent them a copy of my purchase invoice. If the idiot I spoke to had any idea of the construction, the problem would be obvious.

I'm in contact with Tempur-Pedic/Sealy over a warranty. Upon reading their warranty over and over again, it appears to me that Tempurpedic/Sealy is not handling warranty claims in such a way that does not match their warranty - therefore breaching their warranty promise and misleading consumers. This results in charging consumers an extreme amount when a product is no longer available. For example: I have a mattress. The "+1 inch dent" (multiple dents) in the mattress is covered by their warranty, deemed defective. However, they no longer make the mattress that I have - which cost about $2500, approximately 8 years ago (I still have the receipt). As a result, they have given me (3) options that they feel to be comparable. When testing these mattresses for myself, they are NOT comparable. They have a much cheaper feel. One is actually cheaper in price! 8 years later. How is that a comparable mattress?

I purchased a Tempurpedic bed about a year ago. When it arrived I was thrilled and enjoyed sleeping on it for a little while but after a few months my shoulders began to hurt and as time went on the pain got worse and worse. I realized that my joint pain was caused by the Tempurpedic bed. The bed is horrible and it keeps getting worse as time goes by. Not only is it causing me joint pain it is also causing my muscles to feel fatigued every morning that I wake up in it. I paid more for this bed than I would have paid for most other beds and it looks like I am going to have to purchase a new mattress and endure the loss of thousands of dollars.

I bought a $3500 Tempur-Pedic mattress from Denver Mattress with the hopes that it would be a lifetime investment. The mattress is so hot I can't sleep, even in the winter. This is the stay cool "breeze" model as well. It's so hot it's unbearable. Also if you sleep on your stomach you will suffocate. The mattress sinks where it feels heat, not where it feels weight and that is why it works so terribly. All memory foam is a scam. My lower back is always in pain and I would do anything to sell this piece of junk sleep oven.

We bought a Tempur-Pedic mattress spending about 3500.00. We had just taken back our Sleep by Number, which was a horrid experience. When trying out the Tempur-Pedic in the store, it felt great. I thought this was a wonderful purchase. Unfortunately, as time went on, which is now about 6 months, there is not a night that I don't wake up in pain with back, shoulder and neck pain. The warranty is up, and I am fed up. Tired of paying high prices for beds that don't provide any relief. I miss my old, pillow-top mattress. Unsure what to do, since our warranty has passed. Stuck with a bed that is HORRIBLE in my opinion.

Broken foundation. Just wanted to comment after reading reviews. I am fighting back tears after reading reviews of other customers with problems. I just called today and am in the process of sending the required info. So far it seems doable. I can only hope and pray that things will go smoothly. I had always wanted a Tempur-Pedic and had been fairly satisfied until it began sagging. I'll post how it goes.

This mattress was highly recommended to us, however, it is the most painful purchase we have ever made. I am in my thirties and I wake ever day to numb arms and pain all over. I generally only sleep about 3-4 hours, it's so uncomfortable. We have other mattresses in our home and I frequently have to sleep in another room because of it. We purchased the recommended divided mattress due to my husband having sleep apnea. Major mistake. I spend have of my night trying to get out of the crack in our bed. After spending over $10,000 on this system we are stuck with this torture device. I really hate having to give it the one star required to review. RUN, don't walk away from anyone trying to talk you into this bed.

I bought an Original Tempur-Pedic mattress 15 years ago, and loved it. It still is a great mattress. (This was back when this was about the only mattress they produced.) When I was in the market for a new mattress for another room, I looked at Tempur-Pedic again, and noticed they had many other options besides just the Original. It seemed like they had a bed for every circumstance. As it turned out, this newer model that I bought quickly gave way to sagging in the middle, and caused me back and neck pain regularly, such that I would go sleep on my old mattress. But once I got off the mattress, the bedding would bounce back, and so I couldn't return it for being defective, although it clearly was insofar as providing a comfortable sleep.

We purchased a Tempur-Pedic mattress 10 years ago after my husband had a neck fusion. The bed slept fairly comfortably for a couple years until I began having back pain. My massage therapist pointed out once that it appeared that my spinal vertebrae were compressed on one side which meant that my spine was being hyper-extended due to lack of mattress support (I typically sleep on one side). We soon noticed that the bed had two soft "canoes" where we each slept, and we requested a new mattress. We sent in the required photos of a broomstick lying across the bed with a quarter standing on end under it to demonstrate the sagging quality of the mattress.

We bought a Tempur-Pedic Cloud Luxe Breeze mattress exactly one year ago. The first 3 months sleeping on it was fantastic. Perfect sleep, super comfy. After about the 3rd month (when the return policy was now void), we started getting extreme back and neck problems. We checked the mattress to see if it was sagging, but it doesn't appear to be. Oddly enough, some nights we get great sleep, but most nights I am tossing and turning in extreme pain. We both started going to a chiropractor because we didn't want to believe it was the mattress causing our pains. We have spent hundreds of dollars in chiropractics and massage therapy to fix our necks and backs. Might I add, we are both 27 years old and extremely fit and healthy people. After a month-long vacation in Italy, sleeping on different hotel beds, we were pain-free for the first time in a year.

I ordered the TEMPUR-PEDIC pillow and after opening the box, the fumes from the pillow were overwhelming... it smelled so strong, I had an instant headache (smelled like oil or gas). This was to be a gift to my daughter (who has asthma) but, did not want to take the chance of her having an asthma attack. When I asked to return it, I was told they do not take back small items! Also was told to air it out. I felt this product was defective & have since read on reviews that other people have had the same problem!

I purchased a Tempur-Pedic bed system about 2.5 years ago. Within the first year, both mattress and the foundation broke (mattress sagged and the foundation wooden base broke). Now, I want to be clear that my wife and I are not big people. FYI, our combined weight is way less than 300 lbs. I figured I got a lemon so I called and had them replaced which took me about a month. The following year, the foundation broke again. So, I thought I just am not lucky at all. Again, I called the unfriendly customer service/warranty folks at Tempur-Pedic and replaced the foundation. They could not get me the one I purchased because the color I had was discontinued.

I suffer with chronic hip pain due to a genetic deformity. In 2010, I purchased a Sealy mattress from Mattress Firm. The pain that I experienced from that mattress was indescribable. I returned the mattress and worked with my sales associate to find the right mattress. She recommended the Tempur-Pedic Cloud Supreme. The second I laid on it I knew I had found "the one." I also purchased 3 of the Tempur-Pedic "squishy" pillows.

On May 27 I bought for a foreign friend 1 set of leg set 6.5 inch and I made a mistake on the length of the legs. When I received I found out that the bed was still too high. We are talking about a couple around the 70's. I call the customer service and I told them that I would like to replace for a lower one 4.5 inch. For my surprise they answered that they don't accept returns on accessories unless the parts show some defects. Despite several requests saying that I wasn't return it to get my money back but only to replace it for a lower leg they didn't even paid attention to my words and I had to place another order and pay again and making me keep a set in my storage room that I won't be able to use. It is the worst customer service in all USA. I do not know how do they expect to improve their reputation with this kind of service.

I had high hopes Tempurpedic would solve my awful sleep issues. I carefully consulted with a local mattress dealer - Mancini Sleepworld and chose the Cloud Supreme, and when that model was horrible soft and sagging I went for the Contour Elite. To make a long story short I can say I ended up foolishly purchasing 2 different models in desperation. Don't even try and return these you will waste your time. Here are the issues:

I have had my 5K Temp Breeze model mattress for about 3 years. I logged a complaint about the back pain both suffered by wife and myself. I got the runaround. This issue has continued to the point that I now sleep on the floor. This is the worst investment I have ever made. The mattress is not even paid for yet. Do not consider this company's product when selecting your new bed. Why does no one help the customers suffering from the issues experienced by this company?

My husband and I were told to choose a mattress a little more firmer than what we liked because it would soften up within a few months. This didn't happen. 4 years later it's still very firm. The mattress protector we bought did not keep liquids from the mattress either. Not happy.

In the past I have had no mold in my house, however, this bed became unbelievably Moldy after 12 months. This caused myself and my children to become sick. Do not buy this bed. It's a horrible mess to clean up, it's not that comfortable, and it's overpriced. This is a Flawed product made by a company that does not care about the consumer! Run from this mattress. Do not bring it into your home. They're filthy and horrible.

I've had my bed 10 years. The mattress lost its firmness. They jumped me through the hoops for 2 weeks before another was delivered and it won't stay on the old wall-hugger foundation. It doesn't bend on my adjustable bed. And I have about 20 books stacked under one side so I won't slide off but I still would wake up on the edge, almost ready to slide off.

We purchased a Queen Rhapsody about a year ago. I have fusing vertebrae in my back and neck (Don't play High School football unless it will pay your college). I have a lot of back pain, but was told a few years ago that sleeping on your stomach will compress the spine which has made big improvement. I tend to sleep hot, but the Rhapsody doesn't seem much hotter than the coil spring this replaced. I do sleep with just a blanket and ceiling fan when it is warmer. I used to sleep on other mattresses and have my hand go numb or really bad sharp pain in my shoulders, none of those issues with this bed. Some reviewers said it ruined their sex, not so. I am 6' 0" and 275 lbs and love the bed. I guess you are supposed to rotate the bed horizontally, so will do that next time sheets are changed. We got our bed as a last year model clearance at half off. Not a floor model but still in plastic.

Tempur-Pedic just replaced my mattress. The transaction was so easy! I bought a Celebrity King 6 yrs ago. It began to sag & I called them. They sent me a list of new mattresses to choose from (an extensive and generous selection). After following their instructions, they approved the exchange and within 3 weeks, I have a brand new Rhapsody Luxe mattress. I loved the Celebrity and hope to enjoy this new one just as much. Thank you Tempur-Pedic!

Run, do not walk, away from this company. They do not provide adequate service for their product. My daughter purchased two Tempur-Pedic beds to the tune of over $10,000, and for over a week she has needed service for the bed she is using. She has literally spent hours on the phone trying to obtain service only to be transferred from one department to the another with no one providing a resolution for the problem.

I went in to my local Sleepy's - where I have ALWAYS purchased my beds - since they first opened and described the issues I was having and was literally pushed and coerced into the Tempur-Pedic Mattress... the sales person claimed to be knowledgeable about my circumstances and pushed me into buying the most expensive bed possible - despite the fact I am already on disability with chronic neck and back issues and could not afford such a bed - she made a huge deal abut selling me a floor model - I am now STUCK with this monstrosity which I cannot put in ANY other room in my house (I have a 200 year old home and it will not fit upstairs in the THREE other bedroom upstairs - I am stuck with it in my Master bedroom on the first floor) and I cannot afford another bed.

Please please do not buy the Tempur-Pedic mattress. My husband and I got horrible back pain and woke up every morning stiff and unable to walk. We thought it was long hours of work and physical activity accompanied with aging. Until one night that I decided to sleep in my guest room which has another mattress and I slept and woke up perfect NO PAIN. I thought it was a coincidence and went back to my bedroom the following night. Again woke up in extreme pain in the lower back. Long story short went back to guest room and my husband and I are finally sleeping and no back pain for the past 3 weeks. I am throwing the Tempur-Pedic away!!!

Was approved for replacement mattress. After it was approved I disposed of original mattress. Was told by Tempur-Pedic that I cannot get replacement since I disposed of their garbage product. Ridiculous.

I bought it for a very expensive price compared to other brands and models, thinking I was getting what I paid for. WRONG! I got permanently deformed within 3 weeks. Now I have chronic lower back pain. Thank you Tempur-Pedic.

DO NOT BUY TEMPURPEDIC! I purchased a king mattress with box spring. The box spring broke and when I turned it over to fix it I found massive amounts of mold growing inside the box spring. No mold on floor or wall or bed skirt or carpet. INSIDE the box spring. Tempurpedic said there is nothing they can do as the warranty does not cover mold. I've had box springs of all types over the last 30 years and this has never happened before.

My issue is not so much price as it is the fact this bed HOLDS in YOUR BODY HEAT! Also, we were told if it goes down from wear, even a 1/4 inch, we could get a replacement. I have not been able to reach anyone with this issue!

My wife and I purchased our tempurpedic mattress from the factory approximately 10 years ago. We were told that it has a 20 year limited warranty. We are unhappy with the mattress due to it having gone from the soft comfortable mattress when we bought it to a slab of concrete that it is now. I have tried to file a warranty claim with this mattress twice before and was told that a warranty packet was being sent to me to file a claim.

We bought the hybrid and allegedly best bed on the market, Tempur-Pedic's air and memory foam combination. The bed is so poor, it collapses in the middle. The bed seems to lose air although the meters show it is not, but worst of all, no acting on warranty. We literally both wake up bent over in pain, the LUMBAR collapses but your head and feet stay higher no matter what you do. So it feels like a bad night in a hammock. Worst yet, a ridge has seemingly developed in the middle that makes this feel like we can barely touch each other.

I purchased a queen sized bed about ten or eleven years ago paying Mattress Warehouse about 3000 bucks for it. It has developed soft spots and has become lumpy. Now it is like trying to sleep in a culvert always on an angle. Every morning i wake up to a backache that takes hours to go away. I asked for warranty assistance from both Tempur-Pedic AND mattress warehouse starting in early January calling the Mattress Warehouse Customer Assistance line multiple times. Each time I was asked to leave a message and they would get back to me during the next business day. My next approach was through e-mails and that brought curt responses. I will not every buy from Mattress Warehouse ever again.

I worked there and their product is awful, and I don't want someone to spend 6000 dollars on something they won't like. I can't say much due to the confidentiality agreement, but they are not very well made. Wish I could say more but the confidentiality agreement forbids me to do so.

We have had a Tempur-Pedic bed for approx (4) years, and as of late (within the last six months), we have been experiencing some strong odor. It seems like someone spilled waste oil under the bed. It can be quite strong and times make us feel nauseous. We have tried to contact the manufacturer via the warranty department to discuss ways of eliminating this odor, or what others have done to eliminate the odor. We did not have an issue the first few years, but lately it is almost unbearable.

We tried to get Tempur Pedic to make good on it, but their requirements for paperwork were impossible to meet. Steer clear!

We have spent $8k on mattresses and foundations and were now told we have to pay for a different height legs (which is ridiculous) since we are having problems getting in and out of the beds. We also found that the remote auto shuts off on the massage functions after 15 minutes or so and you cannot turn the massage on again for approximately 30 min.

We were not aware of all the cords under the bed of our Tempur-Pedic mattress. The sheets are almost impossible to get on the bed because of the power hoses to the bed. I did not realize nor was I warned of all the cords and limitations to this bed. I assumed (wrongly) that the cords were tucked up into the bed and that sheets would still fit.

They do not follow their own warranty policy. We spent a little over $2500 on the whole set in 2010 and it's the worst bed EVER! Don't buy from them. They promise you it's the most comfortable sleep you'll ever have. It's all just a sales pitch. Now I know why they are only rated 1 1/2 star. Our bed is worn down where my husband and I wake up in pain from our back. My husband sleeps on the couch due to our bed being the crappiest bed we've ever owned. So I advice you DO NOT BUY A TEMPURPEDIC BED!!! They wanted to charge me to replace my bed because the one I have is no longer made and they don't have one equivalent to the one I have. So if you currently have this same problem tell them you want to speak to the supervisor to get anywhere. Hope this helps anyone that's thinking of getting a TEMPURPEDIC because they suck. And I wouldn't even give them a 1 star if it was an option because that's how bad they are!!!

My mom worked hard for years so I bought her a new bed from this company six years ago, now this bed that we paid over a 1,200 is falling apart! We have a Tempur-Pedic warranty of 20 years! No one is trying to help... DON’T WASTE YOUR MONEY, THIS BED IS HORRIBLE!!! IT’S FALLING APART FROM THE INSIDE OUT!!

My wife and I purchased the Tempur-Pedic Cloud mattress and Tempur-Pedic foundation. We thought it was amazing until the past 6 months. Both of us haven't been sleeping well and noticed the sagging issues on both sides of the mattress leaving a ridge between us and stiffer on the edges as well. I started looking into the issue and realized that we aren't the only ones having these issues.

We have had the mattress for 8 years, and the middle is starting to look like a u-shape form. The bed is no more comfortable for my back, which is why I purchased it in the first place. Now I'm stuck, retired, income fixed. I spent a lot of money!!!!

We purchased an Tempur-Pedic Cloud. In 43 years of marriage, it was the first new mattress and was so proud of it. My husband's health had been bad for 7 years and thought this would help him. When buying a mattress, to have a good warranty, you have to purchase a protector cover. We did and on 07-17-13 it was delivered and set up. On 7-28-13 my grandbaby leaked out of his diaper. I called the store purchased at and said they haven't heard of a problem with the mattress protector and gave me a number to GBS Enterprises. Told me to blot dry wash the protector send to them and they would check it out. So 7-29-13 I sent to them. On 9-10-13 received another protector in the mail. I took pictures and sent to GBS and no reply. Did everything by the book.

Recently purchased the Tempur-Pedic Cloud twin mattress for blissful sleep, wrong choice for me. The mattress is way too firm. All night long, I toss and turn with painful neck, shoulder and back soreness. I sleep on my back, and am slender. As an arborist, I have shoulder/back aches and pains from my work. I wanted a comfortable nights sleep. The sales rep at the Sleep Center told me to lay the Tempur-Pedic mattress on the floor and walk on it to soften the gel. So far, nothing has worked. It's been 7 weeks of sleep misery. I plan on returning the mattress soon.

Purchased a Tempur-Pedic mattress, the Cloud Luxe Breeze, the base that moves the head and feet and vibrates plus the purple pillows... WE LOVE IT ALL!!! We have had the best sleep we have ever had in our lives. The bad thing? We wanna stay in bed day and night. We now drink coffee in bed without having a jillion pillows to hold our heads up to watch tv. We made an excellent choice in beds. I was online a few days trying to decide which mattress to purchase and then for two days I stayed in stores. Nothing like it. As I am typing this... Yep I am in bed. We lay down and both look at each other and say... AWWW!

I bought the Tempur-Pedic because of all the good reviews, boy what a mistake!!! It turned out to be the mattress from hell. The price was the highest ever paid for a mattress so I thought it would be good, wrong!! Had backaches from day one, but they claimed you had to adjust to it. After two years and a lot of the time on the couch, it was replaced with a cloud from heaven and not even close to the price of the Tempur-Pedic!

I've been a long time satisfied Tempurpedic customer having owned two queen size beds. After drastically downsizing and moving to NYC, I decided to give the mattress topper a try. I was extremely disappointed with the quality of the product purchased. It did not look at all like what was pictured on the website and package. It wasn't even the same size described on the website and on the product packaging.

We have owned our mattress for 3 yrs now without any issues. We decided to buy a new mattress cover and put it on and that's when we found it. You see you're not supposed to flip the mattress which is why we just now found it. We had to stand the mattress up to remove the old cover and there was MOLD all over the back of the mattress/cover and all. You see when you sweat, it apparently goes all the way through and according to Tempur-Pedic rep, you are not to use any cleaners or even water to clean it up. You are to only dry up any moisture you find. Anyway after talking, sending photos, and her telling my husband that everything we did and were told to do with the mattress when we purchased it - we did wrong and that is why we got the mold (check out some YouTube videos) - the Temp rep tells my husband despite now apparently while it was ALL our fault, they will still replace it.

I've purchased the cloud supreme breeze and am very disappointed. We've had it for two weeks and it feels NOTHING like it did in the store. The bed is a brick. Why on earth would a large national company not take steps to "break in a mattress" properly after being manufactured instead of delivering a product that feels nothing like what we've been sold at the store? I am a business owner as well and it only makes sense to DELIVER the same product you displayed to your customers. I have not had one decent night's sleep since buying this mattress and am being told to "give it time to adjust"...

I have had a TempurPedic for 6 months and thoroughly regret it. This was an expensive firm model and it's getting mushy, soft...no support. And...it already has permanent sway valleys. I am 5'10", 178 pounds, so it's not as if I am too heavy for the bed. The foam doesn't last (stay firm). It just becomes softer day after day. It doesn't provide support and doesn't match up to its marketing hype. I will get a Sleep Number or a standard spring mattress to replace it. Anything would be better than a TempurPedic. And...this is all after 6 months.

We purchased a rhapsody breeze queen mattress on 4/19/2014. The box spring we purchased was the sand queen box spring [high profile] that we paid $240 dollars. No issues with the mattress. The box spring has been a total disaster. The 1st one had the rivets pop up like nails pressing against the mattress. The second one delivered started to squeak after 2 months. The 3rd one delivered was warped and I did not accept delivery as it was worst than the one they were replacing. I am now waiting on the 4th to be delivered hoping this will be the right one. Also I need to add that I purchased the box spring because it matched in color with the mattress. And now I have to accept whatever color they have as they do not have the matching color anymore. Four box springs within a year. Not a good product.

I have had the bed going on 2 weeks and my spouse and I have backaches and tension. Spent too much on the mattress for this to occur.

We purchased a Tempur-Pedic mattress a few weeks ago from Mattress Firm. It was the BEST purchase we have ever made!! I was up at least ten times per night with my back.. not once with the new mattress! My husband is sleeping more sound than he has in years! He is actually remembering his dreams. This has never happened in 26 years of marriage! He actually overslept today which has not happened in 30+ years!!! Our pets love it too!!! lol. So glad we made this purchase!!! This mattress is DEFINITELY worth the money!!!!

I bought the Tempur-Pedic and please please do not buy this mattress. No work. Very expensive for not work.

My wife and I fell prey to the "Last mattress you'll ever buy" scheme 2 years ago and purchased a top of the line Tempur-Pedic King mattress to the tune of $4200.00. At the time it was their newest and best model. It was a hard pill to swallow on price but they had financing at the store so when they broke it down monthly it didn't seem too bad of a price to pay for the ultimate sleep. Here's what happened. 1st it took over a month for the off gassing of industrial plastic smell to dissipate, in fact the delivery men suggested leaving the windows open (in January, in the north east part of the country!) and mattress uncovered for 3-4 days? It gave us headaches and stunk the house up.

After writing my first review, I contacted the MD of Tempur by email and, within a few hours, I was offered an upgraded replacement mattress free of charge. I'm hoping that the replacement will not cause the same problems as my original Tempur mattress - but if it lasts 6 years I will be happy, as I bought the original expecting it to last 10-15 years. So well done Tempur management, for sorting this out so speedily and without fuss.

I made payments to 'Rooms to Go' on a interest free payment plan; with $2,000.00 down and $2,000.00 paid in 2 years and 20 year warranty. I bought it in 2010 and paid it off on time (one month prior to due date). It was purchased @ the store located @ 410/Blanco Rd. Now the mattress I purchased was a floor model which the 'Rooms to Go' gave me a $400.00 discount. At approx. this time I discovered several faults in the mattress, tears in the foam. When I called the store they came I "bought the bed as is." I SAID, "WHAT ABOUT THE 20 YR. WARRANTY?" THEY JUST LAUGHED! DO NOT TRUST THESE PEOPLE!! I am calling the company (Tempur-Pedic).

We have owned our Tempur-Pedic and we could have been the folks to do a commercial for them. Now that we have a warranty claim I have found they do not stand behind their product. We have had the product less than a year and it failed. The dealer cannot talk to customer service, only us. They will not replace the product with what we had because it was discontinued. To replace it costs an extra $800. To replace it with something less still costs money and of course this product doesn't exist because that's been discontinued too. So the choice is pay more money for a better product or pay money for a lesser product because prices have gone up. I find them very disingenuous and won't ever buy another product from them again

Bought Tempur-Pedic last May. Back hurts, so can hardly walk after getting up. Can someone point me in the direction of a good lawyer. Paid over 5k for this bed.

We had two earlier Tempurpedic mattresses with no problems, but the mattress we purchased over 3 weeks ago continues to emit an almost suffocating thick smell. It permeates the entire room and clings to sheets and blankets. I have a medical grade air purifier, and it can't remove the smell. I leave the windows open all day in spite of very cold temperatures, and it barely helps. This smell is way beyond a "new mattress smell". I have severe allergies and asthma. This mattress has triggered two asthma attacks and leaves me very congested.