Tempur-Pedic Reviews

We paid 2000$ CDN for queen size Tempur-Pedic mattress along with 500$ for an approved 6 leg support frame and box support structure. Our last plain foam mattress lasted almost 25 years and eventually wore out. We liked the foam so much we thought we'd invest in a very high quality foam based mattress. After about 5 years we felt definite depressions on each side of the bed where we sleep. There was a noticeable hill to climb if you moved to the centre of the bed. It felt like you were lying in a hammock with your main torso sinking in significantly lower than the calves or the shoulders. I am convinced that this has contributed to back pain for both of us.

We also bought one, hearing that it will change your life. Well it did for sure, and not for the better. We are in pain within minutes of laying in bed, all through the night, and worse when we wake up in the morning. Biggest piece of crap we ever spent money on. We had filed a warranty claim about 10 months after and when they came out they said there was nothing wrong with it. That it passed the indentation test. (Needs a noticeable 1-1/2" depression in it.) But yet when I lay on it, I sink down into a trench, and have to roll uphill to get out or turn over.

We purchased a Tempur-Pedic after being told by the salesman that it was "life changing". It certainly is life changing... since we paid over $4000 for it and now we wake up in agony many times throughout the night due to hip and low back pain. I literally HATE going to bed, because I know I'm not going to sleep well and that I'll wake up in pain.

We ordered the Pro Adapt Medium, total cost of 3708.94. It arrived 1st week in August. Mattress was extremely hard. We tried putting a mattress pad to help cushion it, but still way to hard for us. My husband developed back and hip issues that he had never had before sleeping on this mattress and has been seeing a chiropractor ever since. We decided it was not for us on Aug 21. I called into customer service to start the refund process. Was asked to exchange instead of return, the rep told me that if we exchanged then the return policy would be voided. I told her I wanted to return it, not interested in any other type of mattress.

We purchased a Tempur-Pedic mattress about 3 years ago under the assumption that it would give us the best night's sleep...wrong! I started having chronic, severe lower back problems. I woke up every day tired and hurting. My husband was sweating like crazy on this thing every night and complained of back pain, as well. A few weeks ago, I fell asleep on the couch in the TV room and woke up the next morning with NO back pain!! I slept there the next night just to test my theory...same result. I went back to sleep on the TP and, you guessed it, back pain. I now try to sleep in the TV room as much as possible to avoid having to go the chiropractor like I was. That mattress is the worst $3,000, I ever spent!!

I bought a mattress cloud and foundation. It just worked for 3 years, after that it started losing evenness under my body, some spots feel empty and some extra hard. I started getting shoulder and lower back pain. I contacted customer service because they claim 10 year warranty. I was expecting they'll send someone to see the problem but they just asked some stupid pictures and of course they denied it. You can pay one third of this expensive low quality mattress and buy another brand so you'll change it every 2 or 3 years, no need to pay extra money to nothing.

Great shopping experience at Sleep Train, now MattressFirm, but... HORRIBLE PRODUCT! Mattress is TOO HOT and caused extreme back pain for over a year. I was in great physical shape when I purchased this bed in 2016. Took a while to figure out the pain was coming from the mattress. I just couldn't imagine having extreme pain from a brand new mattress that cost so much $$$. I always felt worse when I got up in the morning and started to have extreme pain while sleeping. I had 2 different medium firm pillow top Beauty Rest mattresses and both turned out to be horrible. My hips and back hurt so bad from this mattress that I sometimes couldn't sleep & it took hours after waking to recover from sleeping on it!

I ordered firm mattress back in May but didn’t get my mattress until mid August after multiple phone calls and postings on their Facebook acct. Finally it arrived and was hoping that it will help my back especially after two epidural injection to my discs. Not only it didn’t help my back and in fact it was making it worse. I ached more than before sleeping on this Expensive junk. Please help your back, do not buy this mattress.

I had ordered a mattress and base through the Tempur-Pedic website. Two weeks later I decided to called and make sure it would be delivered that week. The guy on the phone said the order was on backorder, but he would ship it out as fast as he could and guaranteed a delivery of early next week; he also sent two pillows for the inconvenience which was nice. The week comes up so I decide to ask online and was told my order was still on backorder and it was back in stock so it would be shipped out. She told me she would keep me up to date and "investigate" why I was told it would be delivered. She stopped responding basically. So I had called again to chat and the lady on the phone said it was again on backorder. Then proceeded to tell me that she would email me back to update me on the order...

We were early adopters of Tempur-Pedic about 18 years ago, and loved every night spent on that mattress. When we moved, we decided to get a new one and the CSR said the 'new' equivalent to ours was the Contour Supreme. A very firm mattress at $3200 (King). Less than a year later, we are very disappointed and achy, because this mattress is not firm at all. Curiously, the 'Supreme' model is being discontinued after just a couple years.

The mattress started sagging under normal use. Submitted a warranty claim and was approved for a replacement. The problem is the top of the line model I have was discontinued and replaced with a nearly identical model with a similar name. The main difference is the new model cost twice as much at retail price. The warranty department said I have to pay the difference in costs. I was willing to accept a lower model or even a mattress topper as long as there is no out of pocket expense and they are requiring me to choose a more expensive model so they can get another sale. The warranty is bogus so keep that in mind when Tempur-Pedic says 10 or 20 year warranty. Their support has long wait times, is super condescending with that I don't care attitude. It is only a piece of foam and which other brands of foam mattress feel the same for far less. I thought if I bought the name brand it would somehow be a better product or service.

It's HOT! It's ridiculously EXPENSIVE! BAD Warranty service! I can't say enough about how bad this company and bed is. I had to choose between sleeping with my newly wed wife in this bed or getting a good night sleep. Most of the time we have to run the AC just to go to sleep. I've slept on many kinds of beds in my life and all have pros and cons but this one is the overall worst. It took about a month just for the smell to go away and to get used to sleeping on the bed. After that I slept ok for maybe 3 or 4 months even though the mattress was really hot. After that I started getting pain in my hip because the bed got so soft it wasn't supporting my back and hips anymore.

Well, I have to say we are disappointed. Our order was placed August 3rd. Our money was taken the same day. I would suggest that a nationwide company such as yours has inventory control and knows exactly how many mattresses it does and does not have. A follow up came Aug 16 saying, in fact, you did not have our mattress in stock. No offer of discount for poor service results. No offer of free upgrade to a mattress that you do have in stock. Nothing. You just hold our money, don't deliver the product, and offer nothing to a loyal returning customer. It must be the new American way. Don't be surprised to see this review copied and pasted on social media. After all, what else is a consumer to do?

They told me they will replace my mattress but my mattress is discontinued. The new mattress is a lot more. They will not give me the sale price. I asked to see where it says I have to pay retail and they do not have it anywhere on their website or any official docs. What can I do?

If you are thinking about purchasing a Tempur-Pedic, make sure you buy it directly from them. I recently purchased one from a local retailer and was under the impression from the Tempur-Pedic tv ads that I could return it within 90 days for a refund. Well, this is not true. If you purchase it from a retailer, you are subject to the retailer's return policy not what Tempur-Pedic is advertising. I only found this out by going to Tempur-Pedic's website on the 90-day trial page and scrolling to the bottom to find the information. When I contacted Tempur-Pedic about this, they just gave me the runaround. I have had my bed for about 30 days now and feel it's not the right bed for me and may now be stuck with it.

Their products are terrible. Hard like a ROCK. It is a pain in the ** to deal with customer service who are unprofessional, takes forever and never take care of anything. It took me a lot of time to call and finally to get a return approval, send it back but never receive a refund. I was doing cleaning and found shipping slip in the house almost half year later. Only until I called, they say will refund me.

After the sagging was more than we could take, Tempur-Pedic said they would replace my discontinued Contour Deluxe (a medium soft, great, contouring mattress) with a super firm Contour supreme mattress. They claimed a firm mattress was comparable to a medium soft mattress? To try and get a similar replacement for my Deluxe, Tempur-Pedic said I needed to pay over $2000+ for an Elite or even more for the Rhapsody. That is not a warranty at all! Stay away from Tempur-Pedic.

Purchased Tempur-Pedic 3” memory foam topper from Bed, Bath and Beyond. Once started using began to have severe breathing problems, headaches and nauseous. 4 weeks later I went to my doctor who recommended moving topper to another room to allow the off gassing, for which these types of mattresses are known to produce, to dissipate. I was put on ** to reduce the inflammation in my lungs. The topper has been in another room for 6 weeks and I have to keep the door closed and a window slightly open, which is costly in South Florida. If I enter the room I immediate experience severe breathing problems and a headache soon follows after leaving the room. Bed, Bath and Beyond will not take the product back because 1) it’s been used; 2) I did not retain the original box or receipt.

To all people, it's the worst ** you will ever buy! I had it for four years and throwing it away. I experienced consistent discomfort and heat. Every bone of my body hurts after sleeping on this, I hate it so much, I would pay Tempur-Pedic not to sell.

I bought expensive Tempur-Pedic King for $3500 in 2007 at Brookstone where it was promised 100% free replacement warranty due to any issues. I developed back pain and asked for replacement in 2004, the claim didn't go through. Persistently asked again in 2018, they say warranty if beyond 10 years, it will only be replaced up to 50% of a new bed purchase. They started claiming it's only 20 yr free replacement if bought on Tempurpedic.com and not Brookstone etc. Who knew about this catch. And how am I to believe even after spending extra 50% cost of new bed it will not guarantee back pain. 20 yr free replacement is a trap and is not entirely true.

We bought this mattress 3 years ago and paid over $5000 for it. Came with a great warranty! Now when laying on the mattress you feel like you are in a hole and can not roll out. Sent in all the pictures 3 times, because they said the pictures were not of the whole bed (the pictures were of the whole bed) and need mattress tags and base tags every time it was something different. Every time I would have to strip the bed. Easily visible is the sag that is in the mattress. Can not flip mattress but we have turned mattress to see if that would help but did not. Got message today saying it does not fall within their guidelines for a mattress failure! Warranty is no good! Mattress is no good! Do not buy this mattress! You will love it for a while and then hate it forever.

I purchased top of the range Tempur-Pedic Rhapsody Breeze just over two years ago with their base for over $5500. In the last few months it has developed a noticeable sagging on each side so it feels like I am lying in a crater. I have to roll upwards on the mattress to get into the middle. Please note I weigh just 160 lbs. The mattress has never been abused, stood on, jumped on it has had usual sleep use. I submitted a warranty with photos which clearly show the mattress sagging. Under instructions I placed a quarter under a straight pole along the straight edge. There is a gap of more than 1inch above the mattress to the pole. This clearly is part of their warranty and yet after less than one day they declined my warranty request.

I purchased top of the range Tempur-Pedic Rhapsody Breeze just over two years ago with their base for over $5500. In the last few months it has developed a noticeable sagging on each side so it feels like I am lying in a crater. I have to roll upwards on the mattress to get into the middle. Please note I weigh just 160lbs. The mattress has never been abused, stood on, jumped on it has had usual sleep use. I submitted a warranty with photos which clearly show the mattress sagging. Under instructions I placed a quarter under a straight pole along the straight edge. There is a gap of more than 1 inch above the mattress to the pole. This clearly is part of their warranty and yet after less than one day they DECLINED my warranty request.

We have had this mattress less than three years. It is a Hybrid - combination of springs and foam. Clearly the springs have weakened, because every time we get in the bed it sags and provides no support. We are both in AGONY every morning with neck, shoulder, back and hip pain. We have taken to sleeping on the sofa. Tempur-Pedic won't honor the warranty because we can't provide a photo of a quarter standing upright in a 1 inch rut! Any mattress in that condition would even be rejected by the Salvation Army. Do not be duped into buying this mattress under any circumstances. There is NO WARRANTY. It's all just a ruse. When it comes time to file a claim, it will be denied without anyone even looking or examining your mattress.

I had a Tempur Choice mattress, which had adjustable air chambers to change the firmness. The mattress was only 3 years old when one of the air chambers burst and wouldn't hold air. In fairness to Tempur Pedic, when I contacted them initially, they approved my warranty claim with no questions. However, I then learned that the Choice mattress had been discontinued and that they offer no similar mattress or any spare parts.

I bought the Cloud Supreme Tempur-Pedic mattress 4 years ago for $4000. One side of the mattress has broken down even though we rotated it every couple months. I filed a claim with Tempur-Pedic and they denied my claim within 2 hours of submitting it claiming that "A normal increase in softness of the TEMPUR pressure-relieving material does not affect the pressure-relieving qualities of the mattress" and therefore not covered by warranty. What a joke! I can feel the wood board under the mattress when I lay down!

This mattress was purchased in Feb 2008. I know it is out of warranty. It has gone soft on one side. The mattress has been used at most 10 times per year, as it is used as a spare bedroom mattress. I don’t think this is normal. Maybe I just got one that had a defect. Just a word for everyone who is about to purchase a Tempur-Pedic! Think twice. I purchased this from Raymour & Flanigan in Reading PA. Since it is out of warranty, I have no recourse. Used only 10 times a year, surely it should last longer.

Don't buy any Tempur-Pedic products. Very upset on purchase Rhapsody Luxe mattress. All these products are just well advertised for those who think it is the best because it cost so much. It was my first and last purchase from this website. Very disappointed. Worst customer service ever.

On May 7th I placed my order to receive my electric Bed frame from Tempur-Pedic website, I paid $1,966.40 that I purchased for my Mother's day as a gift. Right now I writing this on June 12th while I'm on the phone with Tempur-Pedic asking me where is the bed, it was supposed to be shipped by now, and after being on the phone for 45 minutes, they're telling me, "Oh we have to investigate because your order is closed and delivered", and I'm like I don't see a bed in our house. Anyways poor customer care, I have again paid about $1,966.40 and still don't have a bed frame for my mom. Disappointed is an understatement. I have bought another mattress from a much better competitor company and got it delivered a week after, never ever I will buy anything from Tempur-Pedic or anywhere that sells Tempur-Pedic.

When we bought this mattress it was great but over time as the memory foam started molding to our body you're pretty much stuck in that position now because it's now molded to that position. Also you can't flip it over so once it's broken down (which only took 2 years) it's done, and for the cost of this mattress is ridiculous.

The mattress we wanted and tried in the store was a "Firm". But the one we got was like sleeping on a marshmallow with a hump in the middle. The store replaced it once and it was the same as the first one. Contacted Tempur-Pedic and got nowhere. Extreme waste of money!

After I broke my back, conventional coil-spring mattresses just did not fill the bill. I tried 'Pillow-Top Mattresses' and they did not provide the support, yet comfort that I needed. I tried the Tempur-Pedic mattress and found that it was comfortable, yet fully supported my body and injured back. The memory foam mattress molded itself to my body shape and cradled the injured lower back to allow me to gain a full-night's sleep with very little if any discomfort. I have owned this mattress now for 10-years and it still does what it is supposed to do. A great mattress, just very pricey!

Very dissatisfied with Tempur-Pedic Cloud Breeze, we have owned for 2 1/2 Years. It’s overpriced, unable to remove stains, cooling component stay cool, doesn’t last. Not worth extra money. I like my sheets to fit tight, however regular king sheets don’t. Suppose support 350 pounds, my husband weighs 270 and his side is sagging.

I bought our Contour Elite Breeze King mattress in April 2017. It’s now June 4, 2018. I’ve been stressed the last couple of weeks but wasn’t thinking it was our bed that is killing my back until now! It feels like we have a hump in the middle and I’m so sore I can barely move the last few days. I don’t know what’s going on! We were on vacation last month and I slept great in the hotel bed! I haven’t even begun the process of trying to warranty the bed, makes me think now it is just an awful bed! It’s really upsetting to spend this much on a mattress and I have to keep going into the spare room to sleep on the old guest room mattress!

The best mattress I have ever owned. I recommend this to all my friends, and will never settle for less. It was pricier than other mattresses, but fully worth the money.

I bought this mattress to replace a Select Comfort, after a month it was replaced because the mattress developed a large depression at the hips that made the mattress uncomfortable, after 6 months with a new mattress the same depression developed. For the money you pay for a Tempur-Pedic the mattress should hold up for years not months. Not the best night sleep you will ever have, but not the worst, I do not think the mattress is worth the money, premium prices for an average mattress.

Have been very pleased with our Tempur-Pedic mattress. Have had it about 6 years. The comfort is extremely good. The firmness is excellent. The only downside is the overall weight of the mattress; it is difficult to change the bedding.

We have had this mattress for about 15 years and it is the most comfortable and durable mattress we have had in our 44 years of marriage. It is though too hot in the summer months.

This is my second mattress that I received when my previous one didn’t last through warranty period. It’s ok, but for the cost, won’t buy another one.

Had the Tempur-Pedic mattress 6 months and already the mattress has sagged and has huge divots in it. We owned an original one which took 4 -5 years to wear as much.

I've slept on this mattress for over 12 years and it's held up wonderfully and I've always been satisfied. And that's coming from someone with a bad back!

Tempur-Pedic is hard and hot, hard on your back and on your hips. Thought this mattress would be great but it is the opposite of what we thought it would be. Kept thinking it would soften up with time but it seems to be getting harder!

I've had back problems for years. My back ached on any mattress we ever had until we bought the Tempur-Pedic. I don't ache in bed and I don't ache getting out of bed. I am so grateful. We bought one for our camper also.

We purchased our Tempur-Pedic almost 2 years ago, 6 months before I had to have hip replacement. It was a Godsend. Sleep comes easily and it looks and feels like new. We loved and still love it.

Product has a great quality, but price still too high. I will be using their warranty now for a new claim I have. Hopefully everything will be fine.

4 back surgeries later, I finally have the mattress of my dreams. I sleep solid. There are no pressure points. It is a rarity for me to wake up during the sleep cycle. I don't want to leave home without it.

Every night is like a dream, cool, comfortable, no rock and roll from my partner (unless we want it), easy to clean cover. 15 years into the 20 year warranty, we liked it so much we bought our son 1.

I have had this mattress for over four years without any sign of wear. When I laid on this bed for the first time, I felt wonderful sensations down my legs.

I have a king Tempur-Pedic, it lets me fall asleep easily. The best and easy on my back, side or stomach. Comfortable when it's hot or cold, cool and good buy.

It is sagging on the side I sleep on, I sleep alone. I would not buy it again, it is nothing special. I thought I was splurging to get the best, wrong. They got the best, I paid a lot more than it is worth. Adjustable frame nothing special either.

My Tempur-Pedic classic is very comfortable, my large cat no longer bounced me almost off the bed when jumping from high surfaces onto bed. Bed is sometimes a bit warm, sometimes change positions to a cooler spot.

Bought our bed a few years ago. Oh my gosh... Where were these reviews before? I'm in constant pain! Don't have receipt to get new mattress, but I'd never, EVER buy a Tempurpedic again! It has ruined my back and my neck. I don't sleep but for a couple hours a night unless I'm exhausted due to lack of sleep. If you're thinking about Tempurpedic... Run! It doesn't not hold its form or return to its form. There's a divot where your body has been... And it stays there! Then, as somebody else has mentioned, you have to try to literally crawl out of that divot (hole) to get to another place on the mattress or get out of bed for that matter. I'm going to have to spend more money for a new mattress... I think gonna go back to Sleep Number. At least my back held up with that mattress.

Cloud Supreme Breeze - The complete underside of the mattress was covered in mold after about 6 months of owning it. It was a nightmare to get it swapped but we finally did. Now dealing with the same problem and the company says it's my problem and not a covered warranty issue. After spending $6000 for a bed you expect better products and customer service.

Tempur-Pedic has reversed itself and decided to honor its warranty. It replaced our mattress with a new one. It was just delivered. I am now satisfied with my experience

3 days after purchasing the Tempurpedic "Grand" bed, I experienced pain where my right arm connects at the shoulder. After some research, it turns out other people have this exact problem. If you are experiencing pain, flip the mattress over so the thick foam is on top and add a 2-3" gel topper. Please note: The Grand Bed originally MSRP for $10,000 and I had to add a $160 topper to make it bearable. I think sleeping on 10,000 one dollar bills would've been more comfortable.

It is with absolute disgust that I am posting this -- but I have no recourse. 4 years ago, I invested in a Tempur-Pedic mattress. 2 years ago, I found MOLD growing on the bottom of the mattress and filed a claim with the company. I wanted a refund, but they said they would only provide a replacement bed. They told me it was an environmental issue (considering Corvallis' weather) and that I needed to encase the entire new mattress in a protective sheet - as opposed to the mattress protector that covers just the top to protect against this happening. I did that. But guess what I found yesterday - Black mold growing INSIDE the mattress and pushing its way out of the protective encasing. Now let me be clear: there is no mold on the outside of the mattress protector, no mold on the foundations, no mold on the top of the mattress - the mold is AGAIN on the bottom of the mattress.

I purchased this item (Cloud Supreme Breeze 2.0 MATT KING PRIME) on 04/09/2016. I paid $5041.71 in full. After one year and 20 days, I felt some pain on my right side of my butt and sore hip on both sides when I get out of my bed. My husband has both upper shoulder pain where his arm meets his shoulder. This pain persists in the morning and doesn't go away for a while. After we wake up in the morning, the problem occurs again. Since we got married, we have never experienced this problem. The last couple months, she is sleeping on the floor mattress. I requested a warranty claim on 05/29/2017 and followed all the instructions indicated on the form. They didn't replace our mattress even though the warranty is still in effect until 2026. I called in on 04/16/2018 and wants me to fill another warranty claim and I will do it. I am very disappointed that the mattress wasn't replaced.

After 30 days I guess the Flex Supreme Breeze "broke in" a little and/or the weather in NY got a bit warmer and so our bedroom at night about 5 degrees warmer...the bed is not "as hard" as when we first got it, and while it IS cool (too cool in winter) when you first lie down on it, especially on your back (I watch TV like that for hours) after 45 min or so it does warm up a bit right under you...while where you are not lying is still cool but with summer coming even now it is nice. The company did treat us very well I must say and were fast in resolving the replacement of our "Cloud Supreme" with this current Flex... I chose it , I do think I'd have probably liked the Flex Elite (non breeze) better but that was my error..thing is no stores by me had the flex Elite to test so it was hard to choose but I am liking this bed now - it is "cushier" feel to it than it was 30 days ago. Time will tell as of now I give it 3 stars as it breaks in more or come summer may feel more like a 4 or 5 star rating.... Thanks

I previously reviewed our Tempur-Pedic mattress stating that it gave out after eight years of use. That I called the people we purchased it from and they did a nonsense test that resulted in nothing but aggravation. I called Tempur-Pedic and jumped through the hoops of what they wanted me to do. Again the broomstick and quarter test did not pass their test and I was denied very quickly after sending pictures. I told the customer service person I wanted the VP of operations to call me ASAP.

I have never had back pain my whole life until now. We bought two cloud Tempur-Pedic mattresses and after about 18 months I started to experience extreme overheating in the mattress and when it gets hot, it sags. We called the store to see what we could do. We were told we should have bought the cooling cloud. We have our cloud away and bought the cooling all within 2 years $$$. The cooling was final sale and it is uncomfortably cold to get in at night and then after a few hours heats up and sags just like the old one. I have never had such intense pain every day. When I’m out of town, no pain. I wouldn’t recommend this mattress to anyone!!!

I was contacted by Tempurpedic this morning offering the Rapsody for $1749.50 which I feel was absolutely more then a fair resolution.

Do not buy this mattress. Cloud for after 4 years sagging and no customer service. Must be a noticeable sag with no weight for replacement. It’s a joke. It has no support with weight meaning a human body back ache neck ache. Do yourself a BIG FAVOR AND DO NOT BUY ANY BED FROM THIS MONEY GRABBING COMPANY.

I started to wake up with an intense morning backache after 11 years on the Tempur-Pedic mattress. I realized the culprit was the mattress when I slept on the hotel bed without any pain for a week during my vacation but then the pain returned once I slept on my bed. After reading other consumers reviews and Tempur-Pedic warranty terms, which is 25 years for mine, I filed a claim and described my morning backache situation to their warranty office. Like other customers who wrote reviews here, they had me submitted photos to show sagging by leaning a coin against a straight edge to measure the depth of sagging condition.

We purchased a Tempur-Pedic Contour Rhapsody Luxe in 2016. It felt great until just a few days AFTER the 90 day trial period, when it started sagging. I tried to return it, but unless you can send a picture proving that the mattress is sagging 3/4 of an inch, you will not be able to talk to a real person. All their phone lines are Automated until they get a picture. It is almost impossible to prove that the mattress is sagging, because the memory foam springs back once you get out of bed. So, no picture, no real person to talk to and no return.

I recently finished paying off my 3K Tempur-Pedic mattress that I purchased three years ago. Its cushy surface and supposedly great reputation sucked me into buying it. From the first, I woke up overheated throughout the night. Soon, I started developing back pain. Never thought it could be related to my “perfect” mattress. About a year ago, dips started to form where my husband and I sleep. We are not big people. I was told, “This should never happen!” by Mattress Discounters, yet the warranty wouldn’t cover the problem.

The mattress that arrived at my house was very hard and uncomfortable and didn't feel anything like the one I tried in the store. I spent an hour and a half lying on the one in the store each day on two different days before deciding to buy it. After spending $3,000.00 I'm waking up 4 hours after falling asleep with deep soreness and pain in my legs and stiffness in my back!!! My husband who can sleep on anything, anywhere isn't comfortable on it either!

After 5 years of using it, it starts to sag in the middle where I sleep. I am slim and should not sag on a 120# 5'2". I filed a claim and mind you, they will give you a hard time. So don't buy a very expensive mattress like this that would make you go through an eye of the needle to get a replacement.

I bought a Tempur-Pedic over 5 years ago, has been uncomfortable since day 1, spent over $2500.00, can't afford another bed. I have 2 feather beds on top and still the worst day better... now definitely looking into a new mattress! I have arthritis, and it makes my aches and pains worse. Hot flashes, sink right into the bed. Definitely NOT recommended unless you never want to be able to sleep. My husband hates it too!!!

Call CARDI'S in RHODE ISLAND where we purchased this product and they washed their hands of any wrongdoing and customer service was nil there. It takes an act of God with this company to get anything done/replaced. This is exactly what they want to do; stall so the unsatisfied consumer finally just gives up. Ill never shop again at Cardi's nor buy anything from this poorly run company.

Well - I had always heard how amazing Tempur-Pedic was and so I talked my husband into buying one. We bought a high end, rhapsody breeze in a king size... spent $5000 on it. At first it was super hard... we did buy the firm one but it took a really long time to break in and be comfortable. It also smelled like hell for the first two weeks. Once it broke in, it was pretty good - until it started to sag. My husband's size (for reference he's 6'2" and 180 or so - not a heavy guy at all) has a giant dip in it, to the point that I can't even switch sides with him because I feel like I'm going to roll off. So I naively thought - no big deal, we have a warranty! It will be fine! It's annoying to have to deal with breaking in a new smelly mattress but at least we didn't spent $5000 on a piece of junk.

Terrible customer service. I bought a 4K bed from them 6 months ago. The remote broke and is covered under warranty. I reported it 6 weeks ago and still no remote. I have called them 16 documented times without any solution! I've left 3 messages with the office of the President and still nothing. I highly recommend a different bed purchase with better customer service! Steer clear.

The mattress is now 5 years old (Cloud Supreme King) with a lot of warranty left. Last year I notice it start softening up... However in the middle of the bed it was firm. My morning backaches returned. I called the warranty for Tempur-Pedic and they would not cover it softening up.

We bought our Tempur-Pedic RHAPSODY BREEZE MATTRESS, June 2015. This is the most uncomfortable $6,500.00 mistake I have ever in my life made. My Hardwood floors & couch are more comfortable than mattress. I hate & dread when it is BEDTIME cause I have to try & sleep on the most uncomfortable mattress I have ever in my life tried to sleep on.

We purchased a Contour Rhapsody mattress 2 years ago. It is so bad, we sleep on the couch. It failed almost immediately after we bought it. After several attempts to obtain warranty service, we gave up. We kept getting referred back and forth between the retail outlet and Tempur-Pedic, with neither one accepting responsibility. Product quality and customer service are abysmal.

I first bought my Tempur-Pedic 17 years ago because a pillow top bed we had recently bought was hurting my neck and mid back. I called Tempur-Pedic within the first few days because I hurt worse than I had on the pillow top mattress. They said to give it two weeks, so I did. I slept deeply than I ever had before BUT with intense neck/shoulder/back pain. I began seeing a chiropractor regularly, changed pillows every 2-3 months, but nothing helped. I have seen doctors throughout the years about the pain, had many blood tests run, all to be told there was nothing wrong with me.

I received my replacement bed today after filing for a warranty claim. The hardest part of filing was getting my pictures to them in email. Within days I had my answer they were replacing my mattress and foundation. I had to either choose the mattress that was comparable to my old one or if I chose to get something more expensive I could do that subtracting the original purchase price. We chose the comparable one they offered and it was delivered a week later. Absolutely no problems along the way at all. I was never expecting this whole process to go as smoothly as it did after reading all of the reviews, but was so pleasantly surprised it did. They even threw in two Tempur-Pedic pillows! Very happy customer.

100% the best mattress on market. The new Breeze bed I have is the only mattress I've ever had that keeps me cool throughout the entire night. My habitual sweating is gone, I don't even sweat in bed anymore. I'd never trade mine for anything!

I don't know for 100% certain... but it seems like the Tempur-Pedic I bought 10 months ago is making me not feel well when I'm around it. It's taking me many months to figure this out. I only feel bad when I'm in my room… and I ruled out every other environmental thing it could be… a smell is emitted from the mattress. I wouldn't try using them or anything because you can't go against the chemical lobby... but I would like to know for 100% certain if it’s the mattress by hearing from others with similar problems. I'm in the process of getting rid of it and getting a mattress made from all natural materials. I do feel bad it’s taken me this long to figure out the mattress was the causes. I feel fine while traveling, I feel fine sleeping in my other room that has a different kind of bed. Anyway... please let me know if you are having health problems from the polyurethane foam or whatever other chemicals they may put in it.

We paid $12,000 for a mattress that sinks in the middle after 60 days! This was a sleep test and now not able to get our money back through MORE FURNITURE! If you buy an adjustable bed for thousands more it voids your bed warranty. If it is a comfort issue there is no warranty! What a scam. Looking at a class action with all these complaints!

I purchased a Tempur-Pedic mattress 2 years ago and I'm still paying on it. I paid a little over $3,000.00 and I still owe $1,200.00. I had back surgery in May 2017 and was hoping this would change things since my back hurt no matter what I did. The bed killed my back from 2015 to present and since my surgery the only thing that makes my back hurt is this bed. This was the worst $3,000.00 investment I have ever made. I would never recommend this bed to anyone.

I first purchased the bed online and it was supposed to be a King Bed. They delivered a queen. They then after 10 days brought a King bed which within 2 weeks of sleeping on it bunched up in the middle. They honored the sale and then brought me a Queen. The bed is awful, it feels like you are lying downhill sideways, I called and complained and was told to walk on the mattress and it would settle down. It did not. So I called them to return and they told me my last sale was final. Wow. So the so called 10 year warranty is bs. I’ve since contacted the bank that I am financed thru and was told the sale is final and there is nothing they can do. Seriously on a $3500.00 dollar mattress. Not paying another dime. Don’t buy Tempur-Pedic. Now my credit is ruined.

A brand new Tempur-Pedic king cloud breeze mattress and box springs were purchased Nov/Dec 2016. We were severely impacted by Hurricane Harvey - complete loss of everything in the house. We had flood water enter the house and stay there for 24 hours. We had to be rescued from our home. We lost all furniture, appliances, clothes, and this nearly brand new mattress we are still paying for. Homeowners will not cover flood contents. FEMA will only cover 10K which does not even cover our appliances lost. Had to throw everything out due to mold, and it has been stolen by looters (photos to prove). An awful, devastating situation.

I wake up with severe back pain every morning. Feels like I'm sleeping in a hole. They have denied my warranty claim. I bought the bed a year and half ago for about $3400.00. What a waste of money, now I have to buy another bed and get rid of this one. Very disappointing. I expected more, they should at least stand behind their product!

Purchased the Rhapsody Luxe Matt Split King adjustable base in 11/30/2016. Paid $7,242. At first we thought it would be great. My husband prefers a firm mattress. I went along for his comfort. I have since realized the heat it puts off keeps me awake. It only gives in the middle of the mattress. Getting out of the bed is like climbing out of a raft. I could stand all of it if it was cool while I slept. According to the company as long as I keep the room at 65-75 the mattress will be comfortable. That's a lie. I've purchased special sheets. I even purchased a $300 bed topper with cooling. That didn't work. When you hear people say they are hot believe them.

I am writing an addendum to my review of Aug. 23, 2017. After several weeks of getting the run around, I was finally able to get to the right person at Tempur-Pedic and she was EXTREMELY helpful. She took my information and we now have a replacement mattress for our sagging Rhapsody mattress! Sometimes you just have to get to the right person to get the problem fixed.

In Sept 2016 purchased the Tempur-Pedic mattress Contour Rhapsody Luxe King Size $3,799 from Havertys Furniture in Wesley Chapel. After 4 mos this mattress started to sag. I contacted them and they advised me that I had 3 mos to contact them if any problem and I would have to get in touch with Tempur-Pedic, in any event I talked them into sending a tech over to look at mattress. He put a string and a 1'' piece of ruler over mattress took a picture and left.

Has anyone else out there had increased health issues after having slept on the Tempur-Pedic mattress? The mattress sleeps incredibly "hot" even though we have the new technology made to wick away heat. I wake up hot, skin burns, and feel overall not well. What is this mattress made from that it needs to be "aired out" before use?

Don't buy a mattress from Tempur-Pedic! I bought one in 2003 had a 20 year warranty but in 2012 foam split in half. They replaced it with the mattress I have now, silly me never thought to take off the thick mattress cover till last month when I sold my bedroom furniture. Well under the cover was a real mess, torn netting that was over the foam, mold growing, when you touch the foam it rips apart and the topper was when we flipped it over it's full of stains looks like blood, so after 3 weeks of them giving me the runaround I got a call saying they would do me a favor and replace it again but I need to pay $1300! I said, "I don't think so." Don't buy a Tempur-Pedic. This mattress was used. No way it wasn't!

I purchased this Tempur-Pedic cloud bed in 2011 and have contacted Tempur-Pedic and provided all necessary documentation and photos to show that the bed now has an obvious sag. Tempur-Pedic purposes that their beds never have to be turned or flipped. When I am laying on my bed I lay at an obvious angle... my head is lower than my pelvis and feet... as shown in the photos I have submitted, as requested, by use of a quarter along a straight edge. The straight edge used happens to be a 6 ft level, which ALSO illustrates an obvious sag. In the same photo one can see light coming from under the straight edge. Again illustrating the sag. Tempur-Pedic response is as follows : "Failure to prove a valid warranty defect." This is not only unacceptable as I am within my warranty period for replacement but also fails advertising on their behalf. I am 100% DISsatisfied!

I recently purchased what we thought was going to be a great investment in sleeping. $3799.00. This bed was set up approximately 7 months ago, 2 weeks ago the air bladder on half of a king sized mattress failed. I have been sleeping in a punch bowl ever since. We contacted Tempur-Pedic. Was told a technician would be out in a few days (a week ago). Have not saw a technician. Called back 3 additional times and are getting nowhere with any kind of service or support! I am in the process of filing a complaint with the state attorney general, I am filing for arbitration, and filing for small claims to step in to make decisions that Tempur-Pedic is not stepping up and doing. All of the reviews I have read on this Consumer Affairs page I can relate to as these stories describe exactly what I am now going through. Please be Buyer Beware!! These are not being exaggerated at all.

We were told when we purchased our Sealy Tempur-Pedic mattress that Sealy would offer us a lifetime warranty (which is 10 years). We purchased the mattress from Mattress Firm for $2,800.00, and felt confident that they would honor the mattress in case it had any flaws that may arise. Needless to say after 2 years the mattress started to sag on one side.

I had to file a claim with the warranty department due to sagging of our 9 year old mattress. From the very first phone call I found the customer service specialists to be friendly, professional, and helpful. I received an email link to the warranty portal to file my claim. I followed the directions by sending photos of my original receipt and the mattress issues. Within 5 hours I received an email saying my claim had been approved and under the warranty I was receiving a new bed. I will buy Tempur-Pedic every time we need a mattress. The service we received was above and beyond anything I've ever experienced. We love our Tempurpedic and they've gained a customer for life.

I have purchased Tempur mattress and accessories in March 17. They assured to deliver within 15 days, but with repeated reminders, they have delivers in May except for protector. 'Till now no response.

I ordered a new $3250.00 mattress from Tempur-Pedic in May 2017. I placed my order directly from the company's online site. When the mattress was delivered, the foundation piece was obviously used. The cover was ripped and there were several marks and a couple of stains. The delivery driver said it looked to him like the piece was refurbished. He said he had delivered lots of mattresses and he could tell when they were not "new". The plastic cover had been opened and taped back up. When I contacted the company... after several LONG waits on hold, I was transferred to a supervisor who basically told me they NEVER sold used or returned mattress and either the delivery guys or I must have damaged it. What???

Worst bed ever. I have more aches and pains than I had before sleeping in the bed. Dealing with the company now. We paid 6 thousand dollars for this very uncomfortable bed. We are hoping to resolve this matter fast! I feel like I'm sleeping on a picket fence.

About 8 months ago I bought Tempur-Pedic Rhapsody. And it has given me nothing but pain and misaligned spine. This bed is not for everyone. In fact, since it was about $3800, it was a painful decision to get rid of it, at the insistence of my Chiropractor, the physiotherapist and my GP doctor, who attributed the worsening of my scoliosis and the neck injury to the bed. If you are 100 lbs and have small bones, this bed can feel like a rubber tire. It was putting pressure on pain points and not supporting the arches. Long story short, I have since changed to a traditional bed (Beautyrest Simms Legends in image below) with pillow top and have slept amazingly well and have seen immediate effects on decreasing soreness.

Purchased 2 of these mattresses back in 2015 and at first we were fine. Then after 8 months the pain started. I could not turn over in bed without grabbing the mattress as I felt paralysed. When rising from the bed I could not take my own body weight and needed the support of my bedroom furniture to get to the bathroom. The pain is in my hips, lower back and legs. For ages I could not understand what was happening until I Googled and found this review site. How sad and relieved I was to find out many people experiencing the same.

Buyer beware. Tempur-Pedic agreed to replace our defective mattress after 8 1/2 years with a similar mattress. You are told to check out the replacement mattress to make sure you want it because the transaction is final. The warranty people talked up the idea of upgrading to another mattress which gives you a brand new warranty. What you aren't told is that if you upgrade and don't like the new mattress you have no recourse. Tempur-Pedic considers the upgrade as a warranty exchange which does not entitle you to an additional 90-day trial period. After 14 days of use and a $1,400 upgrade we are stuck with a mattress we don't like. Beware.

I spent approximately 10k on this set with a special pillow top cashmere covered supposedly removable. It came with a zipper but when reaching the pillow top I found it to be sewn tightly onto the cover and mattress. Never able to remove and wash. Sagged and smelled. I have increasingly experiencing health issues and found it exponentially worse when spending any significant time in my room... directly associated to my bedroom.

My husband and I purchased a CAL-King Rhapsody mattress in 2008. We are going through second claim process, as it has started to sag on both sides again. In the acceptance email, they give you current model that is similar, in FEEL, which they will deliver and set up for free. The only problem was that the mattress they selected was the cheapest and hardest! It was nothing like our current one. So Being that there was still a Rhapsody line, I called in asking to just switch to that one and as lady was putting order through, the phone call was "dropped." I called back and was told there was nothing going through and since there are no notes, they had no proof of this being done. Now the new rep was telling me that I got some bad information. I asked to be transferred to a manager and phone call was cut off- again! They hang up on their customers!

I bought this mattress not knowing that it gives off formaldehyde and many other chemicals! I'm asthmatic. One week after that bed arrived I couldn't breathe, sinus asthma, migraine, burning eyes. Now my fiancé who has none complained of migraines, swollen throats and sinus pain so we knew something was wrong. Tempur-Pedic uses chemicals in their beds that will kill you. Google all the lawsuits and you will see!!

Horrible customer service on warranty related issue. I bought my king sized Tempur-Pedic Cloud Luxe bed and adjustable base from Mattress Firm on New Years day 2 yrs ago. At the year mark, I noticed a split of the foam going across the bottom corner at about 24 inches from the distal angle of the bed. I called Mattress Firm and was directed to Tempur-Pedic. I was told that this bed had a 25 yr warranty. Because of that time frame... I did not rush for immediate resolution. So when I got the time, as it is quite lengthy to go thru the process, I completed the warranty process at the 2 yr mark. I bought this unit brand new in the box as a floor model for approx. $1900 and an additional $1400 for the adjustable base.

Bought a $2400 mattress. It felt like crawling on wet cement starting to harden. I was never able to sleep on it. It hurt my back and hips. My husband tried it and over a 2 year period ended up going to the chiropractor several times for a sore shoulder. We finally figured out it was the bed. We would not wish this horrible mattress on anyone, so we ended up buying a Serta perfect sleeper and had them haul away that terrible Tempur-Pedic. No more shoulder problem or aches and pains. It was a total waste of money, plus it always had an unpleasant foam odor. Please do not buy a foam mattress - it is a scam and you will regret it. Serta and Beautyrest are the best and fairly priced, too.

I am trying to use my warranty to replace my Tempur-Pedic mattress as there are dips in the mattress. I have everything but the receipt. We purchased the mattress in either late 2006 or early 2007. At the time of purchase, there was a 20 year warranty. I registered my mattress on the Tempur-Pedic website, however, they have updated their system and I am no longer there. They told me that I need my receipt, which I no longer have. I paid with an American Express card. I called AmEx and they said they do not have any statements that I could get as they only go back 7 years. I was wondering if anyone else has had this same problem and what their resolution was.

I hate Tempur-Pedic. Worst CUSTOMER SERVICE EVER! My wife and I bought a mattress 4 years ago, with a "lifetime" guarantee. The mattress cracked in half, yes you are reading correctly, cracked in half. They sent paperwork to have the mattress replaced with the most comparable mattress (they feel). A mattress that is much taller than my previous mattress. I called today to ask what could be done as I am NOT happy with this mattress. Mind you, we all know how much money these mattresses are, so I expected to have someone on the phone that wasn't rude or obnoxious. Well, the "manager/supervisor" named Shawn **, spoke to me like I was an idiot.

I had the 3000.00 dollar mattress and box spring and after 7 years the mattress started to sag on the edges very badly. Sent all the paperwork to Tempur for them to honor warranty. After many delays they refused to honor their warranty. Now stuck with a bed that sucks and a company that refuses to honor their warranty. Never buy Tempur-Pedic mattress or anything they sell.

I purchased my mattress and foundation back in 2009. Few years ago I started smelling an odd odor in my bedroom. I couldn't figure out where it was coming from until I checked my bed. I stripped my bed and checked the base foundation. There was mold on the top and underneath of the foundation. I was in complete shock. For many years my daughter and I have felt sick when we are in the house and I wonder if it's from sleeping on the Tempur-Pedic mattress. When we have gone on vacation our health seems to improve. I filed a claim with Tempur-Pedic and I am waiting to hear back. I put the foundation outside in the backyard and I am sleeping on the couch.

I bought a Tempur-Pedic bed after sleeping comfortably in my mother's bed. I had a cheap knockoff Tempur-Pedic, which caused terrible neck, back, hip pain. I thought that if I bought "the real thing", my aches & pains would go away. Well, I thought wrong. I let the 30 day trial period come & go hoping against all hope that it would get better. Well 5 years later I still wake up with daily neck/back/hip pain, after sleeping in what amounts to a hole. It is hard to turn and every time I do I get sharp shooting pains in my lower back. I also was "encouraged" to buy the horrible hot mattress cover that they tell you will void the warranty if you don't use it. What good is the "cooling" mattress when you have to wrap the thing in what's equivalent to a plastic bag?! With everyone's horror stories about dealing with Tempur-Pedic's customer service dept., I think I will just take the loss & buy a regular mattress. Hopefully I won't be paralyzed by then.

My dream was to have a Tempur-Pedic since I face problems with my back since my childhood. I didn't save any money to buy the mattress that was pointed to be the perfect fit for me. The experience is disappointing! I have been missing my old mattress for the last two years. Less than a year after getting the Tempur-Pedic Choice Luxe I had a problem with the mattress that controls firmness with air. I waited 2 weeks and made many calls to Tempur-Pedic to have it serviced properly. Now I got another problem and I am waiting again.

I am a 63 yr old female who has furnished many multi-million dollar dwellings. NEVER in all my purchasing history have I experienced the slow, painful, nonexistent CUSTOMER NONSERVICE of Tempur-Pedic. This company operates with three goals: make everything as ridiculous as possible, NEVER follow-up any contact, pray the customer wanders off into the sunset because WE AIN'T DOIN NOTHIN'!

I'm not paid and I'm not a bot. I'm here to highly recommend their services and compliment their staff. Abide by their warranty rules and you will be just fine. Every customer (should) know when purchasing a product with a +10 year warranty you keep with YOUR paperwork. I provided my receipt, pictures and brief description of the problem (large inner sag) on a Thursday night through their website. I was approved the very next morning. The detailed email response was to the point and easy to understand. As a consumer we have responsibilities as well. Please do your part. This team was outstanding and courteous. Highly recommended.

We bought this mattress about a year ago. I have not slept one good night on it. The first several months I was back and forth to the doctor with a horrible back ache. Now the bed has a huge "dip" on both sides where we sleep and a big ridge in between us. I feel like I am sleeping in a hole! I can't move around and I wake up in the morning feeling as though I slept on the side of a mountain. My boyfriend and I spent about 5k on this king sized mattress and box spring boards (purchased at a local store, not direct from Tempur-Pedic) and it has caused so many medical bills due to bad back, sore hips, sleepless nights. What a major disappointment! And I have read that the company makes things very difficult to return it. Not sure what to do at this point. I wish I had kept our 15-year-old mattress.

I bought this Tempur-Pedic queen size adjustable bed @ 8 years ago from a Sleepy's Mattress store for @ $4000.00. It has been sagging for a while now to the point where it is uncomfortable and painful. I recently went to a local Mattress Firm (whom bought out Sleepy's) store to inquire about the warranty process. The woman had explained to me the online process. Me being impatient continued to shop in the store and purchased a new king size Tempur-Pedic adjustable for $8,200.00. Talking with the saleswoman about the warranty for the original I'll do when I get home. After @ 1 week after putting a claim with photos in I finally decided to call Tempur-Pedic. They asked about an original purchase receipt that I do not have from 8 years ago. I told them I called the original Sleepy's from where I purchased the bed and was told they cannot look it up that far back.

Bought my cloud luxe breeze twin XL 3 years ago, it is much softer in the middle so I am sleeping in a trough, I wake up with back pain. Unfortunately to save a few hundred dollars I bought a floor model, well the warranty department wants me to pay the difference between what I paid ($2834) and what a new one retails at today ($4199), so I'm to pay a difference of $1365 in order to have the privilege of applying $2834 to another Tempur-Pedic model, they won't let me buy a different mattress which is really what I want to get. For $1365 I can get a nice, regular mattress which is what I will do. The warranty is lousy, and from the other reviews I read about 3-5 years is really how much these overpriced mattresses will last before the foam wears out and you too will have back/neck pain, learn from us who learned the hard way, DON'T BUY IT.

We purchased a Tempur-Pedic Comfort Flex mattress 10 days ago. I have been tortured every night since. Lower back pain worsens with each night, I can't turn without waking because you can't turn easily in this bed. I'm told it will "break in" within a month or so. I can't WAIT to return this horror in 20 days. I will never purchase this brand again.

I purchased a Tempur-Pedic cloud for 4000 dollars about 5 years ago from Raymour and Flanigan. The mattress eventually started to sink on both sides where my husband and I slept and the middle developed a ridge that made it uncomfortable and also caused back and neck pain. The store refused to help us. After writing a bad review on the store and another on Tempur-Pedic, I received an e-mail from a rep at Tempur-Pedic who said she will exchange the mattress. It was a little bit of work, completing some forms and sending pictures, even though the sinking was not visible until you lay in it. The rep was very attentive and we got an exchange to the same mattress but an updated model. It is a little harder than the other one we had but that is a good thing. The customer service was excellent. And so far, the mattress is great. I will keep you posted if it lasts. Thank you Lene for working with us.

Horrible product, no integrity within this company. My husband and I purchased a Grand from Tempur in 2009 for about $11000 (Canadian) with the bases. My husband was in the military and was medically released with back injuries after 27 years service. The Tempur bed was recommended to us by a "bed specialist" as per the release department at the end of my husband's career. It was a glorious bed for about four years. At the end of the fourth year however, we contacted Tempur because the bed was so soft and saggy and was offering no support. We submitted pictures and our invoices as well as the registration information that they already had on file and it took them about six weeks to replace the mattress.

Have always owned a standard old style Tempur-Pedic bed - queen sized, 8" I think it was. Always pleased with comfort and feelings of being well rested and without pain upon arising. Never had any warranty issues... Until we "upgraded" to a king bed. Purchased the Alura set in 2019... 3 years later, ruts, sinking, unable to move out of them, huge hump in the middle. Filed a warranty and was pleased with quick response and exchange.

Love the bed...or did. When it came time to replace air chamber due to leaks the first time was ok... I paid shipping. Second time they charged me for the air chamber and shipping. I bought 2 this time. After 12 of the 20 year warranty they sent me a green air chamber system telling me it was a new UPGRADE... "You don't want this chamber... it's higher on one side and rolls you to the middle." The lady won't entertain returns...and won't sell me the air chambers I grew to love. When I told her I'd take them to court her response was "don't you think you have gotten your money's worth?" I would take them to court...but to miss work would not be worth the effort.

I was pleased overall with the comfort of my mattress. As a back sleeper I found that it had good support and I slept soundly. The only downside is that I get hot easily while sleeping. I found it difficult to stay cool at times compared to my old mattress (traditional spring.)

We purchased a Tempur-Pedic King Bed in 2010, we were hoping this bed would last us for a good while, we were in our mid 40's at the time. 6 years later it has become soft and no longer firm and a hole has formed in the middle. My wife now aches from sleeping on it and has ventured to the guest room. Mattress Warehouse is no longer in town and Tempur-Pedic requires numerous things, which I'm sure are impossible to equate to warranty procedures for credits. Anyway, just think twice before you purchase something that you are told will last a long... time!!

During 2012, I purchased 3 Tempur-Pedic Simplicity medium Twin XL mattresses. In 2017, 5 years later, 2 of the mattresses have a lot of black mold growing under them. (Note: The top of the mattresses are nice and white, no stains, but the underside has mold) So, it is not an isolated incident. (All people sleeping on the mattresses were over the age of 15) I contacted the distributor who sold me the mattresses. I told them that these mattresses are extremely expensive and are totally worthless within 5 years. As a child, I got my 1st mattress at the age of 4, I urinated in it, spilled chicken soup and cereal all over it. For 10 years, this old cheap mattress never had mold. It seems these expensive fancy-dancy mattresses are not worth it. And, black mold is not covered under their warranty. Note: If you go to Tempur-Pedic's website to write a review, you can't if your mattress is over a certain age. You can only write a review on their newer models.

In 2009 I spent almost $7500 for a split king (2 twin longs) Rhapsody Tempur-Pedic mattresses. I have some bad back, neck and shoulder problems and have undergone several surgeries. Of course with a cost like that I did a pretty exhaustive Due Diligence and research. I also spent some hours at a local Mattress Firm to try different beds. I am usually a high end buyer but only after checking out all the options but undoubtedly biased towards higher end products, sometimes to my detriment. At any rate, after two years one of the mattresses had some indentations and I felt that was probably the reason for the problem.

I ordered accessories as a Christmas gift through the customer service support staff. When they arrived they were incorrect and I was told a mistake had been made and they could not fill the order. A credit was to be issued. 20 days later and 3 follow ups with customer service I was still no closer to receiving my refund and was forced to pay the tab or pay finance fees on the credit card. As promised, I filed a complaint with Attorney General. Perhaps that will get their attention.

We currently are in our Tempur mattress for 8 months now and we are miserable. Our backs hurt more now than it did before. Filed a warranty and the customer service dept is a joke and is no help. Buyer Beware when shopping for a Tempur-Pedic. NO help once you're already sleeping on their expensive mattress!!! PLEASE look at other mattress besides throwing your money into this company!!!

I hope those who are enjoying their Tempur-Pedic continue to do so but I don't think that is likely. Six years into mine, the real nightmare began. I started with horrific neck, shoulder, hip and back pain. Then one Saturday at 2:30 am, I awoke believing I was paralyzed. I had to swing my legs to the edge of the bed, and slide my feet to the floor. I quickly realized that my right hip was not going to support me, and Sat on the edge of the bed. The only thing I could do, was start holding onto furniture to get to the living room. I settled into my computer chair. While there, I researched "pain from Tempur-Pedic mattresses."

I had to contact customer service shortly after I received the mattress and they're not really friendly. Overall I like the mattress. I didn't like dealing with the customer service department. I felt they were unfriendly and not geared to helping you.

I bought this mattress when my husband had to have his hip replaced. It is the best mattress we have ever had. I have never had a better night's sleep. My husband is a release sleeper. He tosses and turns all night. With this mattress I never feel him move.

I can sleep much better. A lot of my aches and pains have subsided. I think I have either a 20 year or lifetime warranty also. Best mattress I have ever slept. Great mattress, sleep much better than any other mattress. Well worth the money paid for it.

I find that I sleep longer and sounder on this bed than I have on any previous one. It is just as comfortable whether sleeping on my back or on my side. Never wake up with a sore back. Seems to stay cooler than my previous mattress.

I have had back problems for years. After the purchase of the Tempur-Pedic mattress my back is so much better when I wake up. I will not buy another brand of mattress. It has helped my back. I used to get out of bed and have difficulty walking. Now I get out of bed and I have very little pain in my back. I have had Tempur-Pedic for over 10 years and still going strong.

We bought a Rhapsody split Cal King in 2008. The two sides are not lining up anymore and there is some indentation. I called and got the warranty papers, filled them in and sent pictures. They are replacing the mattresses with the current comparable model. They are totally standing by their warranty and the people on the phone were a pleasure to work with. Totally happy with the company!

I just spend $6,900 yes that much! Ordering a 2nd king bed plus sheets, etc. for this new bed [plus ones for my existing bed]. To be told "now" with no notice when I placed the online order that I can't return one sheet set that the color is horrid on for this new bed on this same order "that hasn't been delivered yet." Really??? I just don't appreciate a policy that is unheard of these days and not stated clearly prior to my hitting the buy button. I highly suggest using another vendor. BTW Tempur-Pedic does not email a receipt nor have one available to print so I copied the image from my account for this attachment.

I am satisfied with my purchase. After making several trips to the store, testing several mattresses, I fell in love with the mattress that I purchase. The Customer Service was wonderful. They explained everything in detail about the bed. No stress.

My husband and I invested in the Rhapsody, California King bed in 2009. This was the best sleep investment we have ever made. Our back and neck pain disappeared within the 1-month break-in time of owning the mattress. I use the special Tempur-Pedic pillow and my husband does not, still the sleep is great. I write this review only because of the horrible reviews I have read and can honestly say, none of those things have happened to us in the time we've owned this mattress. We recommend this mattress to anyone in the market. If/when this mattress gives out, we will buy another one.

My husband and I bought a tempur-pedic king size cloud supreme bed 6 years ago. The first 6 months were not very bad and then came the back and neck pain. I have severe arthritis and was hoping the bed would help. Soon both my husband and myself started sinking lower and lower into the bed which left a ridge in the middle. I called the company and was naive enough to think the company would stand behind their 20 year warranty. Boy, I was wrong. When you have a CLOUD SUPREME the straight edge and quarter trick they tell you to do won't worked. You don't sink in until you put weight on it. We wake up every few hours and can hardly move. Back, neck, shoulders. Both of us are in severe pain every morning. I dread going to sleep at night. We paid over $3,000 for it. Do not buy a Tempur-Pedic bed. You are wasting your money.

First of all I bought two of these mattresses twin king xl. Got the Tempur-Pedic Flex Prima. Cost me 3000.00 dollars. I felt like I was sleeping on a rock. I called the store and switched them for the Tempur-Pedic flex supreme. Went upon the cost 4000.00. I hated these also. The store refused to do anything else. I called the company and spoke to a lady at the company and one thing I can say is she was very nice. She let me switch to the Tempur-Pedic cloud supreme for the same price. This mattress is better but it is still too hard. These mattress is not worth the money. I am so sorry I bought these pieces of junk. It makes me sick that I have to pay all this money. I wish I had kept my 400.00 DOLLAR MATTRESSES. Also wake up sweating every night. Hot mattresses. Just sick over this. BE AWARE.

We live in Columbia SC, our queen size TEMPUR-Rhapsody Breeze is simply amazing. We opted for the low profile box spring, please note the pillow choice is equally important. Our non-tempurpedic pillows fall between soft/firm, medium size. We like in particular the Holiday Inn style pillows, but also recommend the Marriott style.

I bought a California King Tempur-Pedic bed 4 years ago. I have warrantied it 3 times and the same thing happens every time. It sags in the middle and then countless visits to the chiro. I'm telling you, it is the worst experience I have ever gone through. They are very particular about their warranty (qualifications) they quarter with a measuring stick. What do you all think about lemon law? Absolutely ridiculous. After just 12-18 mo three different times? I don't even want their warranty replacement! Pure torture for as long as you own your expensive sponge with no support.

We bought a Tempurpedic mattress and a year later it turned out as smooth as a sponge. Considering that we had wanted a firm mattress because of our back problems this turned out to be one of our worst purchase ever. Bed lost its firmness in 12 months. We reached out to Tempurpedic and send our case but they rejected our claim. We are now sleeping in the guest bedroom while saving money for another king size mattress. WE WILL NEVER BUY A TEMPURPEDIC BRAND.

I paid $8000 three years ago for a Tempur-Pedic grand. Today, I find the mattress extremely uncomfortable and wake up with severe back and side pain. The mattress is sagging in the middle, it does not recover to its original shape. In pursuing the warranty, I have only gotten the runaround from tempur-pedic. They are not good for their word. Their warranties are useless. I would never buy another mattress from them.

We bought the top of the line Tempur-Pedic breeze and two years later am I sorry... I couldn't figure out why I was having so much back problems... chiropractor every week. My husband got a cold and I slept in the other bedroom for two nights, then back to the breeze, and I was miserable to whole night. Like the other folks, the quarter trick doesn't show on our mattress. My last time with Tempur-Pedic. Luckily, we bought two twin beds and my husband isn't complaining yet with his as he bought a twin that was a little firmer.

I have had my Tempur-Pedic mattress for the last 5 years and I have to say that I'm very disappointed in the product I purchased. Not for the fact that all products have wear and tear but for the simple fact that they do not live up to the warranty that they promote which is 10 years any issues during common use is under warranty. Now 5 years later with a huge curve in the center of the mattress that is supposedly the best. I was told that the offer has expired. This is a gimmick to sell to the public and advertising fraud. I'm pursuing legal measures. I suggest if you purchased one of these over priced and hyped mattresses be prepared. You have been warned.

I purchased my queen size with adjustable base. I am a lightweight person and sleep alone. I purchased this bed about 6 years ago. It has not maintained its shape. And it sinks in when I lie down. So I have moved to the other side of the bed. I thought this mattress had a lifetime warranty. Very dissatisfied. I will be buying another brand.

We got our king-size tempurpedic mattress Feb 2015 as a replacement for a worn out Simmons BeautyRest which was a great mattress while it lasted. I did a lot of research and we went with the Cool Breeze version of the Tempurpedic. This is supposed to have less of the body heat issue that the Tempur-pedic mattresses are infamous for. We did notice more heat than the previous inner spring mattress. One thing that helped was taking off the cheap dust mite cover and replacing with a higher quality one that breathes more. So this has significantly reduced this issue and we have not noticed it any more.

I have purchased multiple Ergo adjustable bases in the past. All of them have had problems with the remotes going out. Every time I call it's the same issue, "The Frequency", it happens all too often especially for being a high-end base. I'm a handicapped woman and bedridden with a broken back. I have had it with Tempur-pedic and they're crap products. BEWARE THIS COMPANY!!!

Firm bed and system cost 7500, top of the line. Was really happy with it until it broke. Customer service seems fine to refer to another department, product support, warranty... etc. Warranty is contracted to a company named Reverie, which has a voice mail, and never returns my calls. To this date my motors are still broken. Is that what I paid 7500 for? The name, which is no longer so good.

I purchased online one Tempur-Pedic pillow in May, 2016. Two days after my receipt of this pillow, I decided that it was not what I wanted in a pillow. I thereupon called customer service and asked for a return label. A UPS return label was emailed to me within a couple of days. The very next day I returned the pillow using Tempur-Pedic's UPS return label, original box and all. When the month of June arrived and I had as of yet NOT received a refund to my credit card, I traced the UPS package that I had sent to Tempur-Pedic and learned that my package with the returned pillow had been received back in May, 2016 and was signed for a Tempur-Pedic representative. I called customer service no less than FOUR times, left messages, but heard NOTHING back from Tempur-Pedic. I thereupon filed a dispute with my credit card, seeking my $138.03 back.

We've had the Tempur-Pedic for many years now. I know at least 15... and I have been very satisfied with it. Until just the last month or so... It is squeaking everytime you move on it. I can't seem to locate the squeak, whether it's the foundation or the frame, but it is annoying. Other than that, the mattress is still in very good shape!

I just got my Tempur-Pedic. It took me a bit to get my husband to agree but we did and we fricken love it! My husband and I have both been long time back pain sufferers and this bed (we got the Rhapsody) has us sleeping through the night and waking up without the infamous pain. It's awesome and I'm happy. Truthfully the only reason I'm writing this is because I cannot believe there are people that don't like it. Let me change that, what I mean is I believe people are chronic complainers and I understand that it is a pricey purchase but I in no way would call this mattress junk. I think that everyone is different. Some people are never happy. I love my mattress but my mom likes Simmons so there ya go.