Hyundai Motor Finance

Back in February, we traded our 2011 Hyundai for a 2012 Hyundai. We couldn't stop the final payment before it was sent and were told not to worry because they would "just turn around and refund it." A dozen calls and 37 days later, we finally received our refund. Then, our dealership messed up the paperwork for the refund of our extended warranty and it was sent to Hyundai Motor Finance. Now, three weeks later, we are still fighting to get that money returned to us.

To top it off, because the credit for the car payment sat in the account so long and they didn't close the account because of the credit, they charged us account fees which they are now calling me at my office to collect. So they owe me $2000, which they don't seem to care about. But they are harassing me at work for $23.00, which I am told during every phone call is a mistake. We have the 2012 financed through them and have never been late. We even pay a little extra every month. In return, this is the treatment they give their customers. I have never seen such horrible service, apathy, lack of concern, and blatant disregard for the customer. I am disgusted with Hyundai Finance and will never deal with them again, even if this means this is the last Hyundai I ever purchase.

I purchased my Hyundai Tucson when I lived in MA. I moved to NH a few months ago and now need to register my car there. I went to the DMV, filed the necessary paperwork, and the state sent this request in, as that is their process. This was in mid February. I received a phone call on March 14th from a representative from Hyundai that they needed me to call them back to confirm my new address. I called them back that evening. I gave them my account number and my new address. I was told that was all they needed and they could now start the process. I contacted the state of NH on March 21st to see if they received the title yet, and they said they had not, and they suggested that I call Hyundai to get an update.

I called them that same day and I was told that the note in the system said they were waiting for me to call them back, which made no sense because I had done just that a week ago. I was also told that they could not give me any updates because that's what the note in the system says and if I call and speak to someone else, they will tell me the same thing. I waited two days and called back for an update. I got the same response and this time, I was told that the state of MA was holding things up because the title is an electronic title.

Well, I had my insurance agent then contact the state of MA once I received that update and the state told her that Hyundai never sent in the request. So, of course, at this point I am livid. I called Hyundai back again and I was once again told about the note in the computer, even though at this point I had called 3 or 4 times. This new person that I spoke to now tells me that what is causing the issue is that the state of NH sent in the paperwork that I signed, instead of me sending it in. What?!

It has now been 6 weeks and I am told that it could be another four weeks due to the "process" at Hyundai. I am outraged at this. The process should have been kicked off on March 14th when I called back with the information they were requesting. I don't understand how here it is April 3rd and they still haven't even sent in the request to MA for the electronic title? It's really a simple matter. NH just needs the title so they can turn it into a NH title because that's where I live now. I moved with my fianc. He filed his paperwork the same day as me, the state sent it to his lien holder same day, and he was l set as of March 21st. His lien holder didn't give him any problems. They just processed the request as they should have.

As soon as this is resolved, I am refinancing my loan with my fianc's lien holder. I am very unhappy with Hyundai Motor Finance and I would never recommend them to anyone. They have lost my business for sure.

We were prepared to pay cash for the car on 12/31/11, but we were told that we would get $500 more off the car if we financed and then we could pay it off. So before we received the coupon book, we sent in an estimated amount for the purchase price plus estimated interest. The next month we received a bill for $11.23 for the difference of additional finance charges which we paid. For the past week, the autodial collection people have called us at least 15 times (over 5 times on 3/26), looking for the monthly payment of $839. Finally, my husband was on hold for over 20 minutes waiting to speak to a supervisor who said our account was paid in full. We have continued to get calls since then for the same thing. On 3/37, we got 2 more calls. I am not that happy with the car to begin with. The gas mileage is way under what was represented. After the experience with the finance people, I will never buy another Hyundai. Also, the phone representatives were rude and the auto-dialer put us on hold several times after we answered the phone. What kind of customer service is that?

First of all, I love your vehicles. But your finance company leaves a lot to be desired. I have never seen a company with your prestige have such a problem hiring quality people to assist with finance problems. So unsatisfactory. I might consider another company when my lease reaches fruition.

My husband is in the military. We contacted Hyundai about applying the SSRA (Soldiers & Sailors Relief Act). When they applied this they lost 5 of my payments. I spent weeks trying to get this corrected. I have been treated like a criminal, talked nasty to, and demanded I pay my past due balance. If you pulled their statements online, it showed every payment, the payment history though, disappeared. They required me to send them proof that I had made all these payments. I had to go to the bank, and stamped copies of the electronic transactions. Then, they almost didn't even accept the bank statements.

Finally, after going through several people, they corrected the payments by the end of January. When they corrected my payments, we lost the SSRA. So, I called in again on 2/8/12, and spoke to a manager about the SSRA. They assured me, and promised me that this would be corrected by the weekend. Well, it is the weekend, and once again, my payments, since September, have disappeared yet once again. They are saying I owe over $2,000, and I am not even sure they got the SSRA applied correctly.

David in California is the only person in the entire company they say that can apply the SSRA. Really? For a company this large? They see they are trying to reverse my payments once again. Here's a new problem, they are now showing 90 days late on our credit report, and mind you, my husband is an active military, and this could cost him his career. I have requested letters 3 times from Hyundai, that this is no fault of my own, and the matter has been corrected. It is always they don't do letters, but will forward to the correct department. I am at my wits' end, and have never paid any payment late. I have worked for my credit very hard, and it is not fair that a company can just mess up your account, and you pay the price.

I turned in my Hyundai vehicle on August 25, 2011 under the Hyundai Assurance program. And on September 6, 2011, Hyundai continued drafting my account for payments even after my automobile was returned.

2008 tiburon,, was repoed begiinging of july, made pymt arrangement for the next day, was not told car would be repoed at 1am, called western union to make pyment of 900.00 dollars, told could not have car back, unless reinstated and pd off car, repoe driver would not return items in the car. he is a liar and a thief, it was stealth repoe in harrisburg, pa. hyundai company are thieves and liars too, very unproffesional, would like 900.00 dollars returned since had no vehicle when pymt was made. and car was taken to auction before paperwork was sent to us in the mail, again they are thieves.