Complain about a product or service

HSBC

Anthony of San Jose , CA May 12, 2009

I had agreed to pay HSBC the five hundred that I had owed them by the end of April, I fulfilled my agreement and paid them the money on time. Then about five days later they took eight hundred dollars out of my bank account without my authorization. They said that I made the authorization over the phone, I did not. I asked them what was the person's name who made the authorization over the phone to withdraw the money from my bank account and they said they did not have that information.

When I called to tell them to put the money back into my bank account, I got the run around and finally after going to my bank to fill out an affidavit then contacting HSBC again, they said it was going to take up to 30 days for them to put the money back into my bank account! I wonder, how HSBC take money out of my bank account without authorization (which seems like fraud to me) then take up to 30 days to deposit MY money back into my back account? I never signed up for a automatic payment plan and they automatically take out 800 dollars from my bank account which causes about three overdraft fees and they are going to take up to 30 days to put the money back into my account. I simply don't understand how they can get away with this...

Rebecca of Tampa, FL May 12, 2009

This is the second time Orchard Bank, HSBC Credit Card Company has failed to send me a bill and then charged me 30 on the next billing cycle. In March I paid this account off, so I was not surprised that I did not receive a bill in April; however, my boyfriend did use it once during the next month, and now in May I am being charged a 30 late fee. This is the second time this has happened and the first time I questioned whether it was an oversight on my part - however, I have every bill I have paid for the past 10 years (I am obsessive compulsive) but I am not perfect. However, this second time is a red flag - I have every bill I have received and paid in a pile on my desk for next years taxes and I checked and double checked, but there is no billing for last month. I am seeking to have this fee removed as well as we will cancel this credit card, but is there anything more we can do. I am working on a paper regarding credit cards and usury, but this is above and beyond - the interest rates are one thing. However, to withhold billings for those who are paying off the entire bill monthly so they can charge late fees is unacceptable. I am livid.

Michael of Ft Lauderdale, FL May 10, 2009

In late December HSBC unknowingly allowed me to go over my credit limit by 119.Their automated system was actually showing me with an available credit line. This created an overlimit situation. I dropped part of the insurance on my account to lessen the monthly charge. The bill they sent me asked for 72.00 which I sent 100, all I could afford. However, in very tiny writing located on the bill said "you must pay 191.52 which I couldn't afford.They wern't calling me or sending any special letters so I assumed I could get back on track by paying a little extra each month. however by the March bill I began to panic. I faxed a letter to customer service at the fax number on the bill. There was never any reply.

I called customer service to ask for help. To my surprise they told me "there wasn't anything they could do to help me bring the account up to date" and that "I should see a credit counselor". I'm not late on any of my bills not even HSBC normally. Why would I put all my accounts into a credit counselor? I noticed in Google that there is no corporate address for HSBC listed. I accessed a web page containing the ridiculous salaries and bonuses HSBC personnel earn in NYC. HSBC put a tracking cookie in my computer from that page that I later found and deleted. I sent a certified letter to card Member services on May. If they can hold up on the fee's for 60 days, I can bring this account current. They cancelled my account with my April billing without answering my faxed letter. I felt this was unfair. Damage to my credit rating

Drew of Woodbridge, CA May 3, 2009

I paid my complete balance off with HSBC in March of 2009. I had been going through some difficult times with a job loss but managed to make my payments before the thirty day late impact on my credit report. I paid the entire balance of at once and was assured by HSBC that it would read account closed by consumer on my credit report, not by credit grantor. They LIED! i pulled my credit at saw that my HSBC account showed, closed by credit grantor.

When I called to resolve this they denied that they had ever said they would not put that on my personal report. This has caused my credit score to drop in a time when I am applying for student loans. Im young and trying to work my way through school and this is only making it more difficult.

Danielle of Sparks, NV May 5, 2009

I opened an account with HBSC Mastercard, May 07, to take advantage of the 0% interest on balance transfer for 1 year, I paid the amount off in Dec 07. The card sat dorment in my safe at home the entire time, never used for a purchase. Then in January 09, I received a statement in the mail with a charge on my account for 567.66 from a company in Madrid Spain, Octilus Productos SI; with a 17.02 international charge. I immediately contacted HBSC Customer Service, closed the account and was transferred to the Fraud department (which was closed).

I called back the next day, they sent out some paper work, I signed it, confirming the dispute, sent it back..waited..waited; then started receiving collection calls. I asked to be transferred to the fraud department everytime, the fraud department told me my case was still under investigation, and they would contact collections to stop calling me.

The calls never stopped, this happened about 4x. When collections called me at night, the fraud department was closed, so I couldn't do anything further at that time. I received a letter from HBSC April 7, letter was dated March 30th, stating that they were unable to resolve my dispute, the purchase was made through a secured website and my 3 digit pin was apparently use, however they were not able to provide a receipt, and that they suggested I contact the mechant directly. The website is in spanish, the company is in Spain, and I have NO record of this purchase except the statement from my credit card company, not much to work with.

I called HBSC, spent about an hour and a half on the phone, being transferred back and forth between customer service, the fraud depart and dispute. Finally a representative told me that I could fax them another letter regarding the dispute on my account and a copy of my drivers' license, I did that, I kept the copies and the confirmation of the fax. A few days later I recieved another letter denying my claim, dated the exact same day I spoke with a representative. That was one short lived investigation.

So I was back on the phone, tossed around again, and finally got a hold of a person that tried helping me (Irene, not the Irene that was handling my account, but another person in the office) she asked me to fax the exact same information I did on 04/07/09, with her name and ID number, and gave me her direct line (Thank heavens), she said she would hand deliver this to my account manager, and gave me the name of her supervisor, Leti (which always seems to be unavailable when I call). I re-faxed it, I have the second confirmation it went through; and waited...the collection calls continued, but now they are calling my husband as well.

May 4, I recieved another letter, same story, "denied". I called them again, May 5, today. Talked to Irene, not my account manager, Irene (she is out of town for the week), helpful Irene said (after a 10 minute search) she found my fax, they had received, okay. She said the only thing she could do was hand this off to management for review. This has been going on now for 5 months. I have done everything I can, and I'm still getting the run around.

NILESH of Kalwa (Thane ), India May 4, 2009

I a credit card holder of HSBC bank would like to launch a complaint against a faulty HSBC watch. I redeemed my 750 POINTS against an HSBC watch. The points were redeemed in Jan 2009. I recieved watch in the month of Feb2009 end. I have not used that watch. Now the watch is not working. I showed it to the watch company nearby, they told me that the battery of this watch is OK, but the machine is faulty. I am a reputed customer of HSBC & my payments towards the credit CARD bill is on time. By redeeming such a cheap watch, doesnt suit the reputation of an esteemed bank like HSBC. Please consider this case, otherwise I will have to stop this CREDIT card OF HSBC forever.

Cathy of Dubai, United Arab Erimates May 15, 2009

We have an investement account (funds) through HSBC. In early 2008 we specifically told our investment adviser, Alpa P, that we wanted to move our money out of equities and into a money market fund (cash). We were told that there was NO money market or cash fund available within our investment. In Sept. 2008 we found out that there was, in fact, a cash fund within our investment account and our adviser had not even known it was available.

We lost approx. US200,000 by her lack of product knowledge (a royal skandia product). I filed a formal complaint but customer service found there was nothing to support my claim. The investment advisors' assistant was in the meeting and surely she could attest to my complete disbeleif and dismay when I found out that this cash fund option had been available all along, but our advisor did not know about it!

Donald of Elk City, OK May 15, 2009

Credit card percental rate went from 5.40 in February to 16.90 In March. No notice was received about this drastic rate change.

Reba of Redlands, CA May 6, 2009

I had an HSBC credit card for several years. I stopped using my card for 6 months and since I had no balance due, they cancelled my account even though I have an excellent credit score and no debt. I'm not a risk at all but I guess they don't want good customers on their books either. I received a letter from them dated January 30, 2009 informing me of the cancellation and stating that if I had rewards available, I had six months to contact them or they would be forfeited. I contacted them in the beginning of March, 2009, and according to their automated system, I have 55.38 in rewards of which 50 is available for redemption. I requested a check and was told I would receive it in 3 - 4 weeks, which I figured to be by March 30. On April 2 I called them again since I had not received my check. I again was given the same information by their automated system regarding my rewards. I was informed by one of their reps that a check was being mailed and I would have it in 2 - 3 weeks. On May 6, I called again. Again the same information on their automated system. When a rep finally answered the phone, I asked for a supervisor immediately.

When I asked for my rewards again and told her of the history, I was put on hold and first she said she'd make another request and then she put me on hold again and told me since my account was closed, that I wasn't due any rewards. I then told her what her automatic system says about my rewards, read her the letter and asked why I was told two other times that I would be receiving a check. She said she'd have to check on it and get back to me. I then asked for her supervisor and was told they are all busy, out of the office, or on the phone but they would call me back. I left my name and number and was promised a call - I told her I expected a call within 24 hours or I would take further action. They should send me a check plus interest and fees since they are now over 60 days in default to me!

Alesia of Brooklyn, NY May 1, 2009

An HSBC Representative processed a payment transaction without my authorization. When I asked a customer supervisor to void the transaction based on the circumstances I was given the run around. I'm Filing a legal claim against HSBC for aggregative stress and fraudulent activity against my account from their employee.

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