University of Phoenix - Unauthorized Charges

Cathy of Running Springs, CA October 27, 2008

I was charged 363 for nothing. They kept my money for a service they did not provide.

I am out 363. I plan to sue in Small Claims court.

Rosslin of Puunene, HI June 16, 2007

I enrolled in Com 505 class in early May. My enrollment counselor told me that admission fees were being waived for any students choosing to enroll in May 2007. My first class began on May 29, 2007 and I completed all course work for the first week. By the second week on June 6, 2007, I decided to withdraw from the university as I found the lacking in the quality education I was looking for. I immediately emailed my enrollment counselor as well as the financial advisor about my intent to withdraw ASAP. The response I received from was that she would be forwarding my email to Richard and that he would assist me with the process.

I received an email relating that I had indeed been dropped from their program on June 6, 2007 and that I would owe for the entire 6-week course (2058.33). She also related that I should have already received invoices for that. I have received nothing from the UOP as of to date. In this total, I was charged the enrollment fee of 46.87, which I was told, would be waived for students signing up in the month of May 2007.

I have been unable to find anything in writing regarding the withdrawal process, instead I found many, dissatisfied consumers complaints. Unfortunately I withdrew from UOP (9 days into the program) before my Sallie Mae loan was awarded. I am already struggling financially as a single parent.

Toni of Jacksonville, FL July 21, 2006

Signed up for school, prepaid tuition, and was told materials and app. fees are waived unless the course is not completed. Beginning a week after courses started, I started getting letters and phone calls for both tuition and fees being past due, eventually getting letters threatening collections agency getting involved. Each time I got a letter or call, I contacted UOP, who would tell me it was an error on their part, and it would not happen again. Additionally, I complained about the education. Instructors continually grade wrong, or clearly ignore requests for help with assignments and give full credit anyway. Never got a response at all on those complaints. Now asking for a full refund of tuition, and want to be disassociated from the school. They refuse to do any of that.

Potential impact to my credit. Plus, I have been taking classes where I am getting credit for incomplete and not understood assignments. It's clear that there is no real education involved, and I dont wish to pay for classes that have amounted to nothing.

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