T-Mobile Reviews

Hussain was knowledgeable, patient, and very respectful throughout the entire process. He took the time to listen to my concerns, helped me select a new phone that fit my needs, and made sure everything was set up correctly. What I appreciated most was that he did not try to upsell me or pressure me into anything—I felt like he genuinely wanted to help. The level of customer service I received here was night and day compared to my previous experience. I left the store feeling confident, satisfied, and taken care of. Thank you, Hussain, for your professionalism, friendliness, and excellent service. This is exactly how customers should be treated.

One customer simply came in to pay a bill. Another customer was returning what appeared to be a router. It appeared that, while the store does not handle returns, a staff member explained that the customer could drop it off at UPS or FedEx. The staff member printed a shipping label, provided a carton and packaging materials, and assisted the customer in taping up the carton. The customer was very pleased with the service they received. (It felt like she was embarrassed to return the item, and the way they were assisted made them smile and remark how great the service was.) Another customer (a senior citizen) needed assistance with their phone because they had downloaded some apps and didn't know how to remove them.

I was there for two reasons. The first was to ask whether they could replace a phone battery. That they were not able to do. However, I assumed this might be the issue, so I also brought a new phone, and they were able to clone my old phone onto it. The store's atmosphere was warm and friendly. This happened on a weekday, just after the store opened. The store manager, **, whom I met for the first time upon walking in, was professional, very knowledgeable, had great customer service skills, and appeared to work well with the other employees.

Not sure what else to write except that while most companies strive to provide or train their employees to provide good service, providing customer service at the level I witnessed during my hour or so at the store is beyond what is taught in classes. Please let the staff at this store know that they went above and beyond, and my shopping at this store was an enjoyable experience, not just for me, but for every customer that came in while I was there.

T-Mobile is incredibly lucky to have someone like Arthur on their team. He deserves full recognition for the exceptional experience he provided, and frankly, he deserves a raise! If every customer service representative in the world brought the same level of dedication, kindness, and expertise that Arthur does, this world would truly be a better place. Thank you, Arthur, for making such a positive difference. You are a shining example of what outstanding service looks like.

Marie D. 🌟🌟🌟

When I came to T-Mobile I found out Metro T-Mobile is just a partner. Then this was where "Edwardo The Great" finished the deal. He showed my brother how to reset his phone and everything. See my brother had a stroke and some things take him a little longer to grasp. But everything turned out just fine. I want to thank your company for these two employees. They are sweet as pie. Thank you TMobile!

The bad part is the phone is one payment from finally being paid off. I have never ruined or broken a phone since having one and don't understand what's going on with this one. I know it's not T-Mobile's fault that this battery is doing this and I should have gotten the insurance but like I said, I've never mistreated my phones. Didn't think I would ever use it well, guess they win, now I have to buy a new one. But hesitant if I want the new galaxy? Any suggestions?

I tried speaking with a real person but you can only get their Chat AI bots... Reminder I was left with no way of reaching out to anyone because this all happened after hours. I eventually switched both phones and activated the new one via the Chat AI bots printed steps, because the bot kept telling me that "it" was unable to figure things out and could not process my request. That I would have to bring the phones and issue to a store in person. Once I got everything switched over myself, I then returned my phone from my previous carrier to T-Mobile and was notified on 5/11/2026 that it had been received. In the meantime, my other carrier had reached out to me and offered me a deal that I could not refuse.

I have gotten with T-Mobile currently as of 5/12/2026 and explained to them that I would like to return my new phone and wifi since I am still well within my first 30 days of the money back guarantee and they now are refusing to do my "buy back" or send me back my "buy back" phone/old phone from previous carrier. They also continue to speak negatively about my previous carrier and how much better T-Mobile is. They also keep saying they can offer me a better price than my previous carrier (T-Mobile 143.00 per month/Previous carrier 40.00 per month). All I am asking for at this time is for the very phone that they had just said they received that I had just mailed to them for the "buy back" if I stayed with them. This should be an easy swap back on phones and everyone can call it a day. Again, I am still within my 30 days money back guarantee.

I recently stated that if you have my phone and you are not willing to do the "buy back" per our agreement, wouldn't that technically be theft. The MANAGER "Sebastian" said "No ma'am it is not... Once you send us the phone... it is the property of T-Mobile"... He then proceeded to say that, "If you do not stay with us... we can no longer honor the rebate/buyback and we are not sending you your phone back." I also have a credit for my services that I have not even utilized as of yet. My billing cycle does not start till 5/20. So I was told that I would be given a store credit to T-Mobile, when I was told just yesterday that I would be refunded and the refund would be put on the original form of payment for the monthly service fees that were paid as well as the buy back amount for the phone of 400.00 plus 263.00. They are not morally or ethically good people.

I would highly recommend going with any other carrier other than T-Mobile. They do not help, their service is not as good nor as fast as my previous one and I have yet spoken to an actual human since my initial consultation back the end of 4/2026. I will add that they allowed my daughter to switch her phone off my Verizon plan to T-Mobile without my consent. They also kept my verizon phone with no "buy back". Therefore I was left with that outstanding balance with verizon all the while they have my other phone.