Complain about a product or service

Sprint PCS Telemarketing

Alan of Pasadena CA (6/4/03):
I received a telemarketing call from Sprint PCS on my cellular phone in May 2003. I have requested to be taken off of the telemarketing list 4 times already. The telemarketer said that she would change my plan (I did NOT agree) and then I was told in order to finalize this plan change, I would have to agree to a 1-year contract and enter my social security number, which I never did because 1) I am unhappy with Sprint PCS's service and customer service 2) I do not trust entering in this kind of private information on calls I do not initiate.

Well, I received my May bill, and according to the bill my plan was changed anyway and I was assigned a 1-year contract - without my final authorization! Sprint PCS's customer service is rude and unhelpful. They would not listen to my complaints, and insisted that what was on the computer was right, and "that I knew what I agreed to."

I was also told I could not be taken off their telemarketing list because the supervisor I spoke to had no knowledge a list existed and no one for me to contact. Sprint PCS customer service center records their service calls, but refused to review the tape from the initial May telemarketer call during which I refused to change my plan and did not give agreement to any sort of contract. I am not asking for my plan to be cancelled. I want to be off the contract I never agreed to. I also want to be removed from Sprint's telemarketing call list.

I am now locked into a 1-year contract that I did not agree to, and am unable to switch to a different cell service without having to pay a $150 penalty! I have been a Sprint customer for many years, I was not locked into any sort of contract, and this is apparently how they reward their loyal customers - by locking them into contracts that they refuse!

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