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Sprint PCS Telemarketing |
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Alan of Pasadena CA (6/4/03):
Well, I received my May bill, and according to the bill my plan was changed anyway and I was assigned a 1-year contract - without my final authorization! Sprint PCS's customer service is rude and unhelpful. They would not listen to my complaints, and insisted that what was on the computer was right, and "that I knew what I agreed to." I was also told I could not be taken off their telemarketing list because the supervisor I spoke to had no knowledge a list existed and no one for me to contact. Sprint PCS customer service center records their service calls, but refused to review the tape from the initial May telemarketer call during which I refused to change my plan and did not give agreement to any sort of contract. I am not asking for my plan to be cancelled. I want to be off the contract I never agreed to. I also want to be removed from Sprint's telemarketing call list. I am now locked into a 1-year contract that I did not agree to, and am unable to switch to a different cell service without having to pay a $150 penalty! I have been a Sprint customer for many years, I was not locked into any sort of contract, and this is apparently how they reward their loyal customers - by locking them into contracts that they refuse! |
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