American Express Platinum Card Reviews

I have three AMEX cards, Business. Platinum, Delta reserve and Delta Platinum. Our business spends hundreds of thousands of dollars on the cards. Had an issue where I shipped a valuable table with UPS. The table was damaged, I purchased insurance and UPS is refusing to pay the claim. Asked for a picture of the box 3 weeks after I submitted the claim with all pictures showing the damaged item in the original wrapping. Protested the charges on AMEX noting that UPS did not fulfill the contract to deliver the items in the same condition they were sent.

Horrible experience with AMEX. Too many phone calls, long wait time. After months of disputing, they still charged me late fees. The credit card was finally credited. BUT they still charged me interest even though it was not my fault. Never Again!! Scammers!!

Amex basically asked me to pay up when I always pay in full. It’s a shame that this company is putting people thru stress during a tough economic time. I’m taking my money and banking over to J.P. Morgan Chase. F Amex

High prices, bad service. There is a high annual fee for this card. Customer service is 1 out of 10, if that. The benefits are only worth it if you do a lot of high end traveling.

In February, I made the mistake of using Apple Pay to load money onto my Hard Rock casino account. After realizing, I put it on my AMEX I called immediately. I was told by a representative that since I made payment so quickly I would only be incurring cash advance interest for the days in between the charge and the Post date of my payment. After going back-and-forth with customer service, they opened a case on March 12. Still no determination. Based on the attitude and demeanor of Leanne, the supervisor didn’t sound like AMEX cares. Because this is not a dispute, American Express will not even follow up with me to let me the customer know the outcome of the situation. I’m being told that I have to call in every so often to find out whether or not my case is still open or approved or denied. I find this misleading. If representative says one thing you should be held accountable.

Complete Garbage. I only got the card because the annual fee was exempt and then 2 years into having it they decide to charge me. Trying to fix it has been like pulling teeth. Everyone and I mean EVERYONE is incompetent. After 3 emails and 8 phone calls I finally found the department that is the approver, and guess what? They have no email or phone number, I literally have no way of contacting them,.

Reduction of spending limit. And asking too many questions unnecessarily.

The most worst and bad credit card to collect if you are planning to get credit card, they will charge you till your bones. They have a high rate of charging is really really expensive and they don’t have feelings for customers when they’re charging. Credit bureau should not consider AMERICAN EXPRESS for low class of minimum workers.

I have had good credit with no limits and then all of the sudden American Express imposes a credit limit on me without warning. Never been late and never missed a payment. Been a customer for over 20 years. Paying this card off as soon as I can and will not use the card ever again.

I disputed a charge on my AMEX from StubHub. The dispute was: On February 22, 2026, I went online intending to purchase to James Taylor tickets for Jones Beach Theatre on June 23, 2026. The first screen that came up were “tickets” called “Fast Lane Pass”, and I purchased it thinking they were the tickets. The next morning, I realized that these were actually not tickets to the concert, but some type of add on. If they were an add on, why was I able to buy them without buying actual tickets? Without the concert tickets, these “passes” (strangely also referred to as “tickets”), are WORTHLESS. The website is intentionally unclear and misleading by first offering these “tickets” which were really just add on passes, apparently so you don’t have to stand in line? Why would I need these without actual tickets.