Complain about a product or service

Microsoft Office

Joe of Cody, WY March 20, 2010

My gateway with xp died. Had to get new computer, a dell with vista preinstalled. I've had SO MANY compatibility problems. Unfortunately i got rid of my originial xp disks. I am VERY disatisfied with vista . Please supply me with: -an official XP set od disks -step by step to put xp back on my machine

roma of winnipeg, MB March 3, 2010

A couple of months ago I tried to copy a scanned document from my printer onto my documents, I tried until four o'clock in the morning it was so frustratingly difficult to do. Why was it so hard? Because my Home Edition Office Suite Windows XP on my computer had been hijacked by Microsoft's free trial of their Microsoft Office 7 program. I absolutely hated the free trial program but since it would "go away" after the free trial expired at the end of February I just left it alone and patiently waited for the day that I would get my Home Edition Office Suite Windows XP back March 1st.

Well March 1st I did not get my Home Edition Office Suite back. Instead I had the free trial of the Microsoft Windows 7 with the note directing me to install it and pay for it, or uninstall it in my add/remove program AND if I did not remove the free trial in my add/remove program then I could not access or use my own already installed and paid for many years ago Home Edition Office Suite Windows XP programs. So I followed the instruction and uninstalled the free trial of the of the Microsoft Office 7 program.

Immediately after uninstalling Microsoft's free tial my entire Microsoft Home Edition Office Suite programs disappeared. My restore program won't work now and all requests for help on the Microsoft foum and customer service online submitions from me have been completely ignored. My phone call to the Microsoft office in my city of Winnipeg was useless because their "mail box was full". I still have the CD's with the Microsoft Home Edition Office Suite Windows XP so I can have the programs re-installed but I need help to do that.

I have no money to pay anyone to do that for me and I don't know how to do that myself. I understand that Microsoft could, if they so desired, re-install my entire Home Edition Office Suite for my Windows XP for me online and that is what i want them to do. It is not fair to hijack and then remove programs from my computer just to market and sell their new program.

My child and I are disabled and use the Office Suite programs daily for school and work, we are both falling behind. She has learning disorders and an anxiety problem that are being worsened by the loss of her access to the tools she needs. I am not going to meet my deadlines and am beginning to have headaches from this inability to resolve what should be an easy problem to resolve. We now need to go to the library to use the computers there but there is a 15 minute time limit at the library on their computers.

Fekry of Montreal, QC February 24, 2010

I Paid for Microsoft Office Home and Student 2007, Microsoft Office Language Pack2007 & Licence Lock Key for Total 209.72 Received Order Confirmation on Wednesday, 13 Jan 2010 10:37:01 -0800 I HAVE NOT RECEIVED CD OR DVD TILL NOW 24-FEB-2010 17:17 I ASK FOR THE CD OR A REFUND

David of Ridgefield, CT February 24, 2010

This morning Microsoft Windows told me to upgrade to Microsoft Internet Explorer 8. So I did. Ever since then, Microsoft Outlook 2002 has not worked properly. It gives me several annoying error messages. A Microsoft support person "Sen" tried many configuration changes and none worked. He finally decided that Outlook 2002 was not compatible with my version of Windows. I told him, "well it was compatible this morning before I did the Internet Explorer upgrade."

Sen had two suggestions for me. I could downgrade back to Internet Explorer 7 and deal with all the headaches that inevitably arise from a downgrade, which would be futile anyway because Windows will simply try to upgrade to version 8 every day as part of the Windows Update. He said my other option was to buy Outlook 2007.

Both options are unacceptable. I feel like Microsoft has built this incompatibility into their software with the purpose of requiring people to buy new software. I didn't ask for this incompatibility - Microsoft forced it upon me and I don't like it. This will cause me aggrevation every time I open my Outlook email program and every time I send my first email of the day and every time the program checks the server for messages. What a headache! My alternative is to spend hundreds of dollars on upgrades.

Lisa of Cheboygan, MI February 23, 2010

I ordered their product, Microsoft Office 2007 in business a month or so ago and I was not provided with a product number. They sent me a new set of DVD's and again with no product number. I am a student and I cannot afford to purchase this soft ware again in order to maybe get a product number. They have been sending me to different numbers, web sites, and customer service personel for the past 2 weeks. I explained to them that I have to get this taken care of or I will have to quit my course, but all they say is "I'm sorry but we will have to send you to someone higher up" and I never get anywhere

Gunnar of Roedby, Denmark February 19, 2010

I purchased Windows 7 in november 2009. I have just been online asking for support to fix a minor problem. I was told, quite rudely that they only give 3 months support for the product. This is not the case with their earlier products. If I need any support now, I have to pay D.Kr.540 for it. This is extremely poor service, and, I believe quite unlawful.

Shridhar of Jalgaon, India February 9, 2010

I have been a regestered user of microsoft xp home os user from last 3 years. I have a very bad experience being a loyel to microsoft because this os continuesly interept me whoile working on net work. it all time send me errore to close the page when I use to work through google search engeen. I have all regester products eg HP printer, netprotector security syst, shrilipi ankur office etc. All other those who uses pireted operating system are free from all such harrashments.

Clive of Montastruc, France January 29, 2010

I was invited to download Microsoft office 2010 Beta. The programme caused my system to crash so it was removed. The problem is that my outlook programme will not load the business manager now and I have tried to contact Microsoft who would like to charge about 250 dollar to assist - I have tried to log on and pay this money to get the service but their system does not operate either -I do not agree with payment for this service

Tommy of Hong Kong, Hong Kong December 11, 2009

I calling to CS four time, they can't solve to my questions. 29/11/09 I have install my old palm software in Win 7 but can't do it and staff said that Win 7 can't install this software I need remove this software but questions come in. 2/12/09 I call again and explain previous story to staff, he said that not concern this problem and teach to me recover the Win 7 but not work and try again, result it all system can't work. Lastly, he said that I go back you buy the stock and ask them to help. I do it.

7/12/09 I ask the outlook problem and other system problem He said that outlook problem not concern to their explain computer questions,They can't help me. I need ask to Microsoft Office. I do it but Microsoft staff explain may be my computer lost some system file.

Today 10/12/09 I call again and tell to Microsoft staff ans, [their] staff said that I can try to install all program but I tell to staff I hope you can send the staff come to my office check the computer what problem and teach me how to install the program and then my computer have not including CD Rom. So he have mean to I need buy the CD Rom firstly and then will be send the staff help me If not they can't do it. I request to staff bring the CD Rom come in,he said that this is My Company Policy, Nobody change it. I don't how to do it now.

Who help me? Wasting for my timing and I feel I have a mockery, I need buy a new CD ROM but this CD Rom may be used to one time. And then I lost my money buy the new computer because I can't install my old program cd

Mark of Jacksonville, FL December 3, 2009

I installed Windows 7 and have no sound. I spent two hours on the phone with Microsoft "support" and they counldn't figure it out. I have downloaded drivers for two days, tried numerous recommendations from blog sites. Still no sound. Lenovo, the PC manufacture doesn't care because my PC is no longer under warranty. Microsoft techs seem indifferent and impotent on their blogs. MAC is looking good to me right now.

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