Hyundai Reviews
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Hyundai is a South Korean car manufacturer. They make traditional and electric cars, SUVs and crossovers. Read reviews for their models:
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Reviewed Aug. 20, 2026
2022 Tucson with under 50k miles gave us a check engine light on the evening of 8/11, while on a 5hr drive to a remote area for vacation. On 8/12 the customer care agent we initially spoke with was very helpful and walked us through warranty, repairs, loaner car, towing, etc for an hour on the phone. Customer care has been bad ever since. We've done everything Customer Care has told us to do when they've asked us to do it and we've only gotten changing narratives, incomplete info, and failed promises (plural). We were initially told our vehicle would be moved from the original dealership to one closer to our home (5hrs away) as soon as the vehicle was towed to the nearest dealership.
On 8/13 our car was towed to the nearest dealership (which is 5hrs away from our home, and who initially told us they wouldn't even diagnose our car until 8/22). When we called Customer Care to initiate the special tow to a dealership closer to our home, which they promised, we were then told that a special tow would not be initiated until AFTER needed repairs were confirmed to be covered under warranty AND after those repairs were completed (completely different than what were first told and had confirmed with CC Supervisors). Additionally, the dealership didn't have loaner cars so we had to rent a car and pay for that out-of-pocket (different than what we were originally told) and would only be reimbursed IF repairs were confirmed to be covered under warranty (not what they told us at first).
On 8/13 the CC supervisor we last spoke with said he would personally call the dealership's service manager to get us an ETA for repairs and call us with details. It is now 8/20 and we have not received a single call from CC. On 8/14 the dealership's service rep confirmed repairs would be covered under warranty and that parts would arrive on 8/18. On 8/18 we called the service rep assigned to us and were told parts had indeed arrived but the tech was not in so repairs wouldn't be made until 8/19 or 8/20 (so we were advised to extend the rental car until 8/20).
On 8/20 we called the service rep for an update and had to leave a message. We called a 2nd time, after 3hrs had passed, and another service rep told us our assigned service rep was off (which she never told us about on 8/18 or else we wouldn't have called her the morning of 8/20 for an update. Also, it doesn't seem like anyone was covering for her so nobody called us with an update). So when we called the 2nd time on 8/20 and found out she was off, the rep we spoke with had to do some digging to figure out what was going on with our repairs because their system had zero notes about parts, repairs, etc. None of the calls with updates we've been promised have happened.
If we don't call for updates we don't get any, and we have to constantly extend the rental because there are no clear ETAs. Hopefully repairs are completed 8/20 as we were last told. Hopefully our car is transported to a dealership close to us within 5-7 days after repairs are completed as we were last told. Hopefully we are reimbursed for the rental cost and gas as we were last told.
Reviewed Aug. 18, 2026
We had a terrible experience with Hyundai. Our 2022 Hyundai Elantra Hybrid, which is still under warranty (less than 5 years old and 60,000 miles), broke down while driving from NV to CO. The engine light came on, then flashed, and the car shook. After immediately pulling over, Hyundai sent a tow truck a few hours later and brought the car to the nearest dealership, Animas Hyundai in NM. We were told to rent a car from a major rental chain, and Hyundai would reimburse the cost. The dealership took almost 2 weeks to check the car, only running diagnostics and driving down the road in town. We had to ask them to test-drive it on a highway, as that was when the issue occurred.
The engine light did not come on and dealership reported "the car is fine". Now Hyundai will not cover the rental car ($600), nor will they tow the car to us back in NV. We will have to fly to NM and drive it 8 hours back at our own expense. We are very concerned the problem will happen again while driving it back home! This is not the first problem we have had with this car. While driving in town, the car completely shut down in the middle of traffic. Eventually, it came back on, and I was able to drive it to the dealership for repair. I WILL NEVER BUY ANOTHER HYUNDAI after this experience.
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Reviewed Aug. 18, 2026
Hyundai is garbage; I don't recommend it. Excessive engine oil consumption.
Reviewed Aug. 11, 2026
⭐ Review of My Hyundai Tucson After a Life‑Changing Accident. My daughter and I were recently involved in a severe car accident—one that could have ended very differently. A vehicle traveling at 130 MPH slammed into us. In an instant, our Hyundai Tucson was completely destroyed… but we survived. I want to share this because the Tucson’s safety features truly saved our lives.
• The windows cracked but never shattered, protecting us from flying glass.
• The cabin stayed intact, giving us the space and protection we needed to walk away.
Even though the car itself was totaled, it absorbed the impact the way a safe vehicle is supposed to. It sacrificed itself so we didn’t have to. As a mother, I cannot express the relief of holding my daughter after the crash and knowing we were both okay. I will forever be grateful for the engineering, design, and safety standards that Hyundai built into this vehicle. My Tucson may be gone, but it did its job—it protected us. And for that, Hyundai has earned my trust for life.
Reviewed Aug. 11, 2026
I got stuck with this Hyundai Venue while my Honda Accord was being repaired at the body shop. This car is an absolute piece of crap. It has absolutely no room. No power. It is a four-door but only two people can sit in it. It sounds like a weed eater once you get it over 45 miles an hour and you can only put one piece of luggage in the back. That's it. Nothing else. One piece of luggage not even a pair of shoes will fit back there with a suitcase.
The only thing that it has going for it is the air condition works, and this is a 2026 Venue. It is absolutely a piece of garbage. You may as well stay in the right hand lane if you're on the interstate because it has no power to keep up with anybody and you may want to ride around town so that you're under 45 miles an hour and don't sound like a weed eater. If you have a teenage son and wanna make sure that he doesn't get someone pregnant this is the car to get them because there's no way he'll have a date. It's basically an enclosed golf cart with an air condition. Oh yeah, and as far as the center console, you can get one wallet and a pair of glasses or two pair of glasses, but not all three items in there at one time. This car sucks.
Reviewed Aug. 4, 2026
This business has extreme deceptive business practices, bad-faith delays, and severe breach of contract surrounding Hyundai Motor America's advertised 10-year vehicle warranty claims. An official manufacturer contract was established under strict 10 year mechanical warranty guidelines. However, both Hyundai Motor America and their authorized dealership engaged in egregious operational negligence and a total breach of service terms by refusing to execute a critical CV Axle Replacement. The authorized dealership attempted to extort a $1000.00 cash payment from me to perform a repair that was fully covered by the manufacturer's warranty.
Furthermore, Hyundai Motor America denied my valid warranty claim in writing, falsely claiming that a severe shattered mechanical failure was a routine "maintenance issue" rather than a known manufacturer safety defect. They issued this denial blindly, without ever allowing a proper dealership inspection or requesting any vehicle maintenance records showing an absolute lack of professional, lackadaiscal and competent evaluation. This flagrant and gross denial of coverage left me with zero alternative but to independently replace the defective component out-of- pocket to avoid a catastrophic highway accident, as the vehicle was entirely unsafe to drive. This bad-faith failure to honor a legal contract is a direct statutory violation of the Magnuson-Moss Warranty Act.
I have sent irrefutable, ironclad, black-and-white documentary evidence to Hyundai Motor of America and they have still refused to honor my warranty, this was nothing but a sales tactic, the 10 year warranty is a fake. I have sent the corporate denial in March, proof of the dealership extortion demands, and recent corporate email correspondence admitting liability by offering to repair the secondary Axle components under warranty. However, they have refused to do repair.
Hyundai Motor America and its local management have demonstrated a corrupt, manipulative,conniving, and unqualified approach to consumer safety and contractual accountability. I demand full corporate review and complete financial reimbursement for all out-of-pocket emergency replacement expenses caused directly by their initial breach of contract and to have my other warranty covered Axle replaced at a certified mechanic shop of my choice rather than the corrupt deceptive dealership.
Reviewed July 30, 2026
I spent three months going back and forth with Hyundai Customer Care, sending documents and waiting for updates, only to be told there was nothing they could do. Nothing seemed to be properly documented, so I found myself repeating the same information over and over. I was even told Corporate can't really do anything about what dealerships do because they just make the vehicles. If that's the case, what's the point of Hyundai Customer Care? After three months, I got no real resolution—not even reimbursement for my towing costs. It was a complete waste of my time.
Reviewed July 21, 2026
My vehicle was taken to Hyundai in Fayetteville Arkansas to attempt to repair an issue with my 2024 Hyundai Tucson XRT through warranty. The vehicle has been at their location since April 9th and I have since had 4 loaner cars. They have attempted to repair it 4x and still not fixed and the service manager reports he isn't getting much help from the manufacturer so no ETA for a fix after waiting 70 business days.
I have contacted corporate to open up a case and it took them 2 weeks to get back with me at which the representative didn't even have my name on the file correctly or read through the notes, so I had to repeat myself several times all for him to say he had to turn the case over to someone else that would be contacting me, so yet again I have to sit around and wait all while still expected to continue making payments on a car | don't have, their customer support is terrible and the engineers are not assisting the service department. I work in Home Health, so having my vehicle that is reliable is imperative. I have been as patient as possible allowing 4 tries with no fix and no communication and need a resolution with buyback preferably due to their poor communication and lack of support! Currently been on hold for 4 hours now just to talk with someone!
Reviewed July 13, 2026
If I could select zero stars, I would. I bought a 2023 Hyundai Tucson from Freehold Hyundai, and it will be the last Hyundai I ever buy. This is the third Hyundai that my family has owned. We never had any issues with this brand before, so I chose to go with them again. This has been the worst car that I have owned in my 27 years of driving. With less than 13,000 miles on it, I had to have the front rotors refaced. With less than 30,000 miles, the front rotors were refaced again, and the rear rotors were refaced. With less than 50,000 miles, the front rotors were replaced, and the rear rotors were refaced a second time. In less than 10,000 miles from that point, the front rotors were causing issues again, and I was told by the dealership that they would only reface the rotors, not replace them. At this point, I chose to have my mechanic replace both rotors and pads.
There has been no issue since then, and I have almost 75,000 miles on it. My mechanic confirmed that the dealership is using cheap metal that cannot withstand the use of the car (which is just normal driving in NJ). The first two times I brought the car to Freehold Hyundai; Josephine was my sales rep and told me that it was my fault the rotors were being worn down because I must be braking frequently. Even someone who knows nothing about cars understands that this is not the case and it is shoddy craftsmanship. To blame a customer who has never had this issue with any other car they've owned, including two other Hyundais, is horrible customer service. In addition to this, I have had a rattling noise in the front driver's side of my car since the day I drove it off the lot.
They never did anything about it until I started bringing in recordings of the sound. The first time they "repaired" it, they said it was plastic under the shield that was bent up and hitting on the transmission. The noise never stopped. The next time they fixed it, they said it was coming from the muffler and replaced it. The final time I brought it in, they said they can't find what is causing the noise and essentially, since it's not preventing me from driving, they won't do anything about it. I did not pay over $40,000 for a brand-new car to deal with a constant rattling noise when I drive. Aside from a lovely saleswoman named Kayla, my entire experience with Freehold Hyundai, and Hyundai in general, has been abysmal. My parents have already switched to Toyota, and I, as soon as this car is paid off, will be switching to another brand that has zero ties to Hyundai. I strongly recommend against buying this brand to anyone who is considering it.
Reviewed July 10, 2026
I had an incredibly frustrating and disappointing experience with the service department at Haddad. On May 26, I brought in my leased vehicle (which has 26,505 miles and its lease ends this September) because it was making a strange noise whenever I pressed the accelerator. Crucially, when I dropped the car off, they did not perform any initial walkaround inspection of my vehicle. At the end of the day, they called to claim the noise was just the brakes and that they couldn't hear anything when accelerating. Since everyone who drives with me could hear it, I insisted on coming back the next morning to do a test drive with them.
The next morning, I drove with the Head of the Service Department - Shane **. Of course, he heard the noise immediately and asked me to leave the car for another day. Later, they called again, still insisting it was a brake issue, quoting me $1,240 for OEM parts or $685 for aftermarket parts. I declined the repair, picked up my car, and drove to a nearby store. When I got out, I was shocked to discover that my bumper had been cracked and damaged while in their care. I immediately returned to the dealership. The Head of Service had already left, but his assistant promised a call the next morning after checking their security cameras.
The next afternoon, the Head of Service called me while I was on my way to New York. He claimed their cameras showed I arrived with the damage—which is completely impossible. I told him I would be back in Massachusetts the following week and demanded to see the screenshots myself. He later claimed that no screenshots were saved, but still insisted I brought it in that way. The real kicker: On June 1, I took my car to the Empire dealership in New Rochelle for a second opinion. The very next day, Empire diagnosed the true problem: the transmission was failing and needed to be completely replaced. I picked up my car from Empire on June 10, and it now runs perfectly with absolutely no noise. Haddad completely misdiagnosed a major, dangerous transmission issue as a standard brake job.
On June 17, I returned to Haddad to speak directly with the General Manager - Khalil **. I laid out the entire story, from the dangerous misdiagnosis to the vehicle damage. When I asked him what he would have told my family if the failing transmission had caused a catastrophic accident on the highway, his literal response was: "But no accident happened."
To make matters worse, after previously being told no security footage was saved, the General Manager went back to the service department and returned with a screenshot from May 27—the second day my car was there, after it had already been in their possession overnight—claiming it proved the car arrived damaged. Avoid this dealership at all costs. Between missing a major transmission failure, deflecting blame for vehicle damage with timeline-warped "proof," and showing a complete lack of empathy for customer safety, management and service here are entirely untrustworthy.
Reviewed July 1, 2026
2018 Hyundai Santa Fe Sport has the defective Kia motor. Began over-consuming oil around 90K miles. Hyundai dealer service technician literally said that it cannot be fixed. It is a manufacturer defect. They tried a fuel combustion chamber cleaning which slightly improved the oil consumptions. Of course there was a cylinder head failure at 130K miles. Called Hyundai and told them their service person advised that it was a manufacturer defect and could never be fixed. Their service department only knows once sentence "it is outside the manufacturers limited warranty period".
I asked them for a statement on whether or not they stand behind their vehicle quality. They will not make one. It is obvious negligence. They know there is a defect with all their engines from 2013-2020 and will do nothing about it. I highly recommend against buying a Hyundai vehicle. Unless you want a failure within the first 100K miles. My family has swapped to Subaru and will never come back.
Reviewed June 29, 2026
We have purchased four Hyundai vehicles in the last three years because we believed in the brand. Unfortunately, our recent experience with Hyundai's Roadside Assistance program has completely changed our opinion. Hyundai contracts with AAA for roadside assistance, which in turn subcontracts to local towing companies. After requesting roadside assistance for our vehicle, the tow company damaged the front end and right side of our car while loading it onto the tow truck with a flat tire.
Despite numerous calls and emails to both Hyundai and AAA, neither company has accepted responsibility for the damage. Instead, each has pointed the finger at the other, leaving us to pay for damage that occurred while using Hyundai's roadside assistance program. This experience has been extremely disappointing. We expected Hyundai to stand behind the service they provide to their customers, but that simply did not happen. After purchasing four Hyundai vehicles in just three years, we will no longer be purchasing Hyundai vehicles in the future.
Reviewed June 27, 2026
Horrible customer experience, this is regarding the BlueLink service. Hyundai is just not a good brand, but it was what I could afford at the time. They are not even trying to compete with other brands, they are not worth it unless you are desperate for a vehicle. Then, the vehicle prices are high but lower than a decent brand...Hyundai, DO BETTER or go out of business.
Reviewed June 24, 2026
I swear if can put 0 I’ll be happy, Hyundai is terrible company company, every never buy cars from them, customer services are useless, from my experience I brought my car to a so called recall it and they kept my for 4 months and they have a audacity to asked to sent them my monthly payments so they can pay me half of my payments. It turns out they wanted me to get another car to cover their shady recall business, they are not trustworthy and I regret that I purchased a car from them.
Reviewed June 12, 2026
I wish I could give zero stars. I purchased a certified used vehicle in January 2026. Within 2 weeks of purchase the car was having issues. Started leaking oil, then engine issues. I was told by the dealer who was doing the repairs that I was sold a lemon and would continue to have issues. I decided to contact Consumer Affairs in hopes that they would help. Upon my first phone call, they stated that it sounds like I have a “lemon”. I received contact from a case manager, Nick, extremely fast and he said they would make this right. My last contact with him was May 5, when I was told that I should have this resolved by May 7 or sooner. That was the last contact I received from Case Manager Nick. I have been shuffled around to various other people: Stacy, Mohammad, and Matt. All of them tell that they are speaking on behalf of Nick, but he is my case manager and he will contact me.
We are currently at June 12, and now, I am being told that basically I have to take the car in to once again have it diagnosed. It has been towed in 4 times since January and diagnosed every time. I just contacted the dealer I was told to set up the appointment with, World Hyundai in Matteson, IL. I explained that I received an email from Matt stating that he contacted them and I need to set up an appointment. They had no idea what I was talking about. To say this experience has been a nightmare, is an understatement. Consumers have options on where to purchase vehicles. I have suffered and struggled with this purchase and ultimately, I’m going to lose on it. I am trying to make my voice as loud as possible because I would absolutely hate to see anyone else have to go through an experience like this. Napleton Valley Hyundai, World Matteson Hyundai and Hyundai Consumer Affairs are all terrible! Please avoid them all!
Reviewed June 10, 2026
The worst. Before 70k my car started running through oil quicker than usual. Used to be it needed an oil change every 7,500 miles. The first issue I had was my engine making a fry sound, took it to the dealer, low on oil (about 2000 miles early). Found nothing wrong besides low oil. Got a full oil change, 5000 miles in and my engine stalled when driving. Towed it in, low on oil. No one even seemed to care that my engine stalled. Did an oil consumption test and of course it 'passed'. 2600 miles passed oil consumption test, I checked the dipstick and it was near the low line. That's not normal. Sent a photo of both the dipstick and my odometer to my Hyundai Case Manager.
This was the response: "I wanted to provide you with an update after checking with the dealer regarding the recent oil consumption test. The test results indicate that the oil consumption is within Hyundai's specifications, and the vehicle has passed the test. Based on this outcome, we are unable to proceed further with the repairs as the test results confirm that no abnormal issues were detected."
Reviewed June 8, 2026
DON'T ever lease or buy a HYUNDAI. The WORST customer service in the world. We have had electrical problems for months, the dealership said the car isn't safe to drive and that we have to deal with corporate. We get a case manager from corporate and she doesn't respond. It's been over 3 weeks. UNACCEPTABLE!
Reviewed June 4, 2026
I thought their customer service is gonna be great not so. Had a car less than a year. Was washing it and the paint just chipped off. They will not help with the chipping. Already had to replace my battery. This car is not gonna make it long. I got ELANTRA hybrid.
Reviewed June 2, 2026
In 2025 I purchased a Hyundai Kona. On 6/14/2026 I went to the grocery store and when I returned to my car it wouldn't start. I had to contact Hyunda Roadside Assistance three times before my vehicle was towed to the local dealership. That is when the fight begain with getting a loaner vehicle. I had to contact customer service and was told that I would have to pay out of pocket for a loaner vehicle and my vehicle was under warranty. As time went on the news kept getting worse and worse. It seems the BCU {vehicle computer} had died. I was told at first that it would take several weeks then about an hour later I was contacted and told it would be 9 to 12 months before the computer could be replaced.
I spoke to a agent in customer care regarding the vehicle a (Case #**) and he wanted to was only give me a refund for the Uber ride to work, still no assistance on a loaner vehicle. I had to beg the dealership for a loaner vehicle. I had no plans of getting rid of my Kona at all but now I have wasted one year and I am out 6K. I worked with a fantasic salesman and they really waived my upside down and I am in another Hyundai. Here is what I plan on doing when I have this vehicle about 2 to 3 years, and I am not upside down, I am going trade it in for a Honda or a Toyota that is reliable. Hyundai you need to do better.
Reviewed June 1, 2026
I contacted corporate for an issue with a dealership. I was told they were “escalating” the case and that someone would contact me within a couple days. After several days I had still not received a call. I contacted customer service again and was told the case manager would call me tomorrow. No call. I have not heard anything for 3 weeks but every time I call customer service they say the case manager has left messages. I called again today and was told the case was closed! I asked why and she put me on hold and then after a few minutes she hung up on me. Never again will I buy a Hyundai! Worst customer service ever!
Reviewed May 28, 2026
First time buyer of a 2026 xrt Tucson AWD. And I wish I never did!... Bought it from the dealer in paducah kentucky. Upon test driving it I noticed that the car "wanders" left and right in the lane while underway... First thought it was that stupid "lane assist" enabled.. It was enabled but I turned it off.... and the forward cruise control distance monitor as well.. Nothing are off.. Road test again with the salesman and car porter and they both said "this is not right"... Still wanders on ANY road, any surface.. all the time...
Here's the dealer fix.... They took the car to a "tire shop". Had it aligned.. even tho it's brand new and told me "it's ok.. fixed"... Keep in mind this was at purchase time.. so I paid for the car, left the lot and nope!... not fixed.. I trusted Hyundai... Next day I called, got the owner involved and invoked the "3 day" no questions asked return policy that's in print on the dealer's own website!.. She, the dealership owner said and I quote, "we don't have a return policy like that!"...WHAT?. It's right there on their website.... a call and a case number assigned by hyundai consumer affairs yielded 16 emails I sent to hyundai and the same reply each time from hyundai,... take it in to A dealer for documentation and a repair solution... 5 times now to the dealership all in 6 weeks and this tucson STILL has a serious wandering to the steering that's a safety issue!... never.. never... never will I buy a hyundai again.. EVER!
Reviewed May 19, 2026
If only I had known. I mistakenly thought Hyundai had a good reputation. I purchased my 24 Santa Cruz off the showroom floor. AT 16,000 miles, it should not know what the inside of the Hyundai repair shop looks like but has been a very frequent visitor! Tonneau cover broke immediately. Hyundai repaired it but with very little faith in the company, I am afraid to even try to open it. 95% sure it doesn't work. Vehicle has been in 3-4 times for rear shocks. Read this again...16000 miles and this is its FOURTH time in for this same issue.
With its first out of freebies oil change came, I chose to take to an outside vendor. They found the oil pan seal was not sealed, silicone was leaked out and the oil was leaking. Hyundai chose not to fix it because although they saw the issue, the oil is only "seeping" out and not "really leaking". I'm to "keep an eye on it". Why should I be keeping an eye on ongoing issues on what is basically a new vehicle? The oil pan seal, after repeated trips to Hyundai for the rear shock, was the last straw and I decided to enact the Lemon Law.
Of course, Hyundai said I don't qualify for AZ Lemon Law. Well I certainly should qualify for something as I now am the very not-proud owner of a vehicle that has lost value due to its numerous issues. Recommend getting a lawyer for representation if having to deal with Hyundai and DEFINITELY do not recommend their vehicles. This was my first Hyundai and was to be my forever vehicle at age 65. Now it is tainted and I'm stuck with a subpar vehicle. I can only imagine there will be continuing issues. Hyundai's excuse for not qualifying for Lemon Law was that it had been 2 years since purchase. So? So after two years and very low miles, the company washes their hands of your issues? Buyer BE VERY AWARE and chose another vehicle with better customer service and quality vehicles.
Reviewed May 5, 2026
Back seat folds up forward or may fall completely back while occupied and seat belted in. No word back from Hyundai after 6 weeks. ALSO, I now no longer have capability to auto start etc from phone app unless I pay 200.00 per year for a subscription. Time to go back to Chevrolet. Nothing was mentioned about a subscription program when I purchased car in 2023.
Reviewed April 28, 2026
What a waste of my time. Had issues with my driver door and hearing wind blowing through it. I’ve been to Hyundai dealership in Racine wi 5 times 3 times to have a door part fixed on and an additional 2 times because they didn’t have the parts at the service area but they were at the warehouse but no one able to go pick them up. I have a 2025 Santa Fe with 38,000 miles on them and dealer states they need to be replaced. Tires are good for 65,000 tread but they are not under warranty. Contacted the consumers affairs for Hyundai. What a waste of my time. She was useless. If I could sell it I would. Don’t get sucked into buying from Hyundai. It’s a money trap.
Reviewed April 18, 2026
I bought my first Hyundai Tucson 3 years ago and recently traded up to a 2026 Tucson. The salesman, Terry ** sold me both cars. His customer service and attention to detail were unsurpassed. Terry is a real pro and a real asset to Southern States Hyundai. My only complaint was that Hyundai Corp. changed the location of the speed and lane controls to the left side on the steering wheel, while the right got all the phone and voice controls, just the opposite of my 2022 version. Otherwise, a great salesperson and a great car.
Reviewed April 16, 2026
I would give zero stars if that was an option. I bought a new Santa Cruz in February, needed a repair done to the back door so I took it to the collision center. They have had my truck for 2 months and counting because the HYUNDAI manufacturer has no idea where the part is or when it’s coming. My emails and calls are being ignored by my “claims manager” handling my case & I am suppose to just keep figuring out how to get to work with no vehicle and absolutely zero answers on when I’m expected to have one. I will NEVER buy Hyundai again simply for how terrible the customer service is! Mind you this is for a brand new 2025 vehicle, how do you not know where a part is for it?
Reviewed April 15, 2026
This is the worst dealership / Hyundai I’ve ever dealt with. I’m 70 years old. I’ve always had Ford trucks. I bought a Hyundai Santa Cruz. Had nothing with problems with it, the first three years they give you free everything ie maintenance but after that, the dealership just kills you. They bill you exorbitant prices, my left breaker light went out. They wanted to charge $400. It wasn’t on our warranty. I went to my local mechanic. It was $20. Then my tires went out 15,000 miles. They didn’t help me, then my AC went out under warranty five years 6000 miles. I had 28,000 miles.
I was tired of dealing with the dealership. I called Hyundai corporate. Asked can I go to local mechanic. They said, "Yes. Give us the receipt. Call us back." Once I did that. They said they don’t honor any work that has not done under the dealership. No one told me that. I sent them all my receipts, certified letter. Took him three weeks to tell me they would not reimburse me. Do not buy a Hyundai. They are terrible. Go with Ford.!!
Reviewed April 10, 2026
I leased 2025 Ioniq 6 SEL AWD and experience with it is poor. Have to be rocket scientist to even drive it. I only driven it 2 times in year other than my husband drives. Paint peeling by back with window. Nothing has been done about it. They so called fixed port door but glue leaked all down side and all they did was wipe it but still sticky and eventually that paint is gonna start peeling. Thought I was getting a good deal but feel Hyundai dealer ripped me off with broken words to say.
Reviewed April 7, 2026
Biggest mistake of my life buying a Hyundai... from the so-called "dealership" I bought this lemon from, to the dealership servicing the recalls I was never notified about to the faulty oil gasket that needed to be replaced and caused the leak, to the oil filter housing needing a complaint escalation. I wouldn't recommend Hyundai to my worst enemy. This company and my car was a mistake doing business with. My car that my wife drives with a 5, 4 and 3-year-old. Never again. Nissan and Toyota from now on. Dealership passes the buck to Hyundai, Hyundai passes back the buck to the dealership. Meanwhile, I'm the one at risk and costing me money to maintain a lemon. Should be ashamed of yourself from Fountain Valley to Seoul, SK.
Reviewed April 2, 2026
I thought Hyundai would be better, especially since the fact that they have the best warranty in the industry, but all they ever do is charge me for anything and now that my car has a fire hazard recall number 209 Hyundai will not give me a loaner car Hyundai will not give me a new car and they would not allow me to trade the car in anywhere. They’re telling me that I have to keep it parked away from my house but it’s OK to drive. This is unacceptable. I will never buy another Hyundai and I can’t wait to turn these in the car ride horribly and they always have issues and they charge me constantly for every issue that it’s ever had. Not one thing has been covered under the warranty.
Reviewed April 1, 2026
My experience with Hyundai Customer Care regarding my 2017 Sonata Hybrid was mixed. On the positive side, they were responsive in opening a case, documenting my concerns, and assigning a representative from National Consumer Affairs to follow up. However, the disappointing part was learning that Hyundai Customer Care had very limited ability to assist when the issue involved incomplete follow-up by an authorized dealership after warranty service. Even after multiple documented attempts to contact the dealer, I was ultimately advised that the matter was strictly between the customer and dealership, despite the dealership being Hyundai-authorized.
As a customer, this creates confusion because Hyundai branding and warranty support give the impression that there is stronger oversight of dealer service quality and follow-through. My feedback to Hyundai: there should be a clearer process for helping customers when authorized dealers fail to properly document or complete small but important service items after major warranty repairs.
Reviewed March 26, 2026
Never again will I lease, much less purchase, a Hyundai. The battery of the brand new car I leased died on me after just one week. Then, when I got a flat tire, the AAA service was terrible. The vehicles have no spare tires (ridiculous!), so you are forced to call a tow truck. Lastly, I got let go from my job, so I called Hyundai to request a courtesy extension on my pay; the rep kept asking when I could make a payment and said he could push the payment for only 10 days. He was insistent on having me confirm when I would make a payment. Before Hyundai, I had 4 leases with VW. I regret changing brands.
Reviewed March 25, 2026
Do not buy a Hyundai! I agree with all the other reviews and wish I read them before buying a 2025 Palisades. Since purchasing my engine light has come on 3 times, plus 3 recalls, and the latest is my gas nozzle is rusting and my leather steering wheel is fading. I have had this car in the shop more than all the other cars I owned combined! Hyundai will not cover rust or the steering wheel as it's older than 12 months! But will fix for $2k. Additionally, every time I bring the vehicle in, they want to replace the air filters, brake fluid and rotate tires. I don't think I ever replaced filters or brake fluid before 50,000 miles. When there is a warranty fix, they always start by saying it's not covered and I have to argue to get it covered.
Reviewed March 22, 2026
Have been trying to get a sunroof repair ever since October. I have a 2025 Hyundai Tucson Hybrid and one day it just decided to not work. I have brought it in 4 times and the issue has STILL not been found or resolved. Very disappointed in the service I have gotten, and will not be repurchasing a Hyundai ever again!
Reviewed March 6, 2026
Be careful shopping here. They are liars and crooks. Bought a new 2025 Palisade in June of 2025. It has stopped while driving it three times now. It’s been in the shop twice for about a month. It is a lemon. They keep saying they cannot get it to duplicate the issue. They act all nice but they do nothing to help. I can track the miles they put on it and it’s mostly been sitting in their lot. We brought it in with a small crack in windshield and then we picked it up and the glass was completely cracked. They would not fix that either. This is all happening while my son is going through chemo. So driving a car that’s dangerous an hour each way. They don’t care! Corporate Hyundai also didn’t care. Had to hire a lawyer. Kami in service will pretend to be nice but it’s fake. Beware.
Reviewed March 4, 2026
Buyer beware. The Hyunda corporation... Does not stand behind....that bumper to bumper warranty they talk about.....well it's not true. You get a 1 year manufacturer's warranty on wokmenship and defects....that's all no 5 year 60,000 mile bumper to bumper warranty at all. They don't care....all they care about is your money....So go take your Very hard earned money and look elsewhere....for a new car or SUV....a billion dollar company that don't back their products. Or car about their customers....A very unhappy customer....very unhappy....never again.....just beware.... Don't be taken in....
Reviewed March 4, 2026
Horrible product. My Palisade is peeling and out of warranty but only 2 yrs old. Denied to fix due to mileage. Mileage will not make a car peel like this I have owned many and may for years without this issue. Dealer was not willing to work harder to get it approved. They have extended the white warranty but not the black paint and they know they have an issue and not willing to help. I will not buy another and will not recommend any to anyone. It’s awful to pay for a superior product that is in this condition that I have to take the hit for when it’s their issue.
Reviewed Feb. 19, 2026
I am extremely disappointed with the service I’ve received regarding my 2016 Hyundai Sonata Hybrid. My vehicle has experienced ongoing engine-related concerns, including oil consumption and rough idling. The same code always populates for the knock sensor however they always seem to find additional issues. After paying them thousands to fix said issues, the issue came back even after documentation show them telling me it will fix the issue.
Despite these issues being commonly reported and linked to known engine concerns, my request for an engine replacement was denied. I have maintained my vehicle and followed service recommendations, yet I continue to experience problems. I expected better support and accountability from Hyundai, especially given the reputation of reliability the brand promotes. At this point, I feel unheard as a customer. I hope Hyundai Motor America takes customer engine concerns more seriously and stands behind their products.
Reviewed Feb. 16, 2026
Customer Care and Campaign Reimbursement areas are useless. Horrible service. Hyundai knowingly put a defective steering coupler in their Elantras (part cost $1.45/ installation cost $370.00+) and does not honor making it right to Purchasers. They never sent out notices of a recall and hid this defect. Now they acknowledge defect but say they can't do anything about it.
Reviewed Feb. 6, 2026
My engine needs a full repair/rebuild once it hit 56k miles. I spoke with Hyundai Customer Support who have done nothing except ‘document’ my issues. My car has been in the shop for a total of 45 days so far with no end in sight. I’ve asked for new case managers and apparently that’s not an option as I already have one assigned (one who is absolutely useless). I’ve lost total faith in my vehicle and this company. They should be absolutely mortified at the state of their customer service and how useless they are.
Hyundai Company Information
- Company Name:
- Hyundai
- Website:
- www.hyundaiusa.com
