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BMW Financial Services

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Brad of Raleigh NC (2/24/01):
About 3 years ago, I leased a BMW 323IC for my wife to drive from BMW. About 1 year later I leased another car, a BMW Z3 for myself. While I have had no complaints about the 323IC, the z3 was a nightmare as well as BMW themselves. We had 2 cars we were paying for and we wrote one check every month with 2 separate account numbers on the check to apply the payment to. BMW continually applied the payment to one or the other account but never both accounts separately. We even started writing separate checks, but they could not get that straight either.

The Z3 was a rolling lemon. I owned this car for a year and had only 3000 miles on it because every time I drove it it ended up in the shop. I finally went to the dealer, Leith BMW in Raleigh, NC and asked they do something about the car. They insisted that I pay $5000.00 on the existing loan in order to get a new car. I felt they should have replaced the car, but to no avail. BMW representatives were unprofessional, rude and obnoxious and not willing to back up their product. I was very surprised to see a lot full of the same year Z3 that had been traded or turned in.

I finally traded the car for a Mercedes, but the problem is this, we recently went for a refinance on our home and were turned down for this loan because BMW says we are past due 3 months payments on the Z3 and have been late several times on one or the other car. They are also saying we have not paid property tax on the Z3, which BMW is responsible for paying. First, we do not own the Z3 anymore, and have not had the car for 4 months. We contacted BMW and the representative says we do own the car and said we would have to prove that we do not own the car anymore in order to fix the credit problem regarding the Z3 as well as the misapplied payments during the past 3 years.

When we were having the problem with BMW misapplying payments, we furnished them with cancelled checks, received an apology and were told this would not affect our credit. It has. What a mess. We cannot get the loan through until we get this straight and it looks like we will have to get an attorney in order to do so. I am very disappointed in the way BMW has chosen to handle this situation, we have done nothing wrong.

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