Fidelity Warranty Services Reviews

I purchased a plan with my car at one dealership where they assured me the plan would transfer to other dealerships. We are a military family and move often. Throughout the time of my plan, multiple dealerships denied accepting the coupon. When I called to cancel the plan, fidelity customer service would not refund the unused coupons, as the plan had expired. I would not recommend anyone buy this if they cannot meet the mileage increments or are expected to move away from your home dealership.

I took my car to the dealership where I purchased it and the Fidelity Warranty, because all of the Freon had leaked out of the ac unit. I thought for sure it would be covered because of another customer's review who was happy because his claim was paid for the same thing. Ten days later my car is still in the shop and Fidelity denied the claim. I was very very disappointed. Why did you pay the other customer's claim and not mine. This warranty has cost me so much money. I have a $500.00 deductible. I have paid out more than Fidelity has to repair my car. You are very deceptive and inconsistent. A warranty should save the consumer money, not cost them even more. You pay out just enough claims to get a few positive reviews.

I have been waiting a week for them to contact my dealer for a repair. Sorriest customer service.

This company is a complete scam. I would love to publish the full story, but in an effort to stick to the key points. I purchased a 2020 truck with warranty. 3 months after purchase, I took truck to a dealership and needed a new engine. They blamed me, claiming maintenance issue. I had the truck for 3 months. There is no item on any vehicle that required maintenance after 3 months.

Ourisman Honda of Laurel will not honor the Fidelity Warranty Services! I prechecked with Fidelity - spoke to James on 2-26-2026 to confirm. Ourisman charged $254.47 for oil and air filter change - the Platinum contract is USELESS! Don't waste your money! Time to go to the Maryland Insurance Commissioner!

Absolute scam. Claim to be an extended warranty company which would mean their warranty would start when your manufacturer warranty ended which in the case of this company it starts whenever you sign your paperwork for your vehicle. So if you bought a brand new car with a basic warranty and thought you were signing an extended warranty with these folks you're sadly mistaken.

Company makes it impossible to cancel after vechicle is totaled, sent paperwork in liked they asked but since insurance company has title and vechicle was paid off over 4 years ago, they made it impossible to get refund of last 2 years of coverage. Sending request to BBB.

The first time I called a year or two ago I was able to fax a copy of my car servicing and was reimbursed for total amount of servicing. This last time I called I got "Adam" and said he would look into it and get back to me. After a week I called again and the company had no record of my previous call. I got a different rep and he asked me to email with attachments the 2 service dates. It took over 6 weeks and I only received a portion of one of the service dates and nothing on the other date. I sent another email to the rep/no response.

Took my 2017 Tacoma to my dealer to have rear brakes done. I was informed that they found a leak in the timing cover. I was then told that the truck was covered by an extended warranty that I had forgotten about. I let the dealer contact the warrant company, Fidelity, not really expecting much, and as they had to wait for an inspector to come and check and approve things, I was given a “rental” loaner, a ‘25 Tacoma, to use. What was suppose to be a couple of days became 7, and upon picking up my truck, I was only charged for the rear brakes, and I think I paid a $50.00 deductible. Not an issue. I looked at the bill. Total with brakes, over 4K with labor. No hassles, no BS from anyone. The work was done by the dealer, with Toyota parts and the labor is guaranteed.

Subject: Extremely Poor Claims Handling and Unacceptable Delays – Fidelity Extended Warranty. I am extremely disappointed with Fidelity’s extended warranty claims process and how my case has been handled. My vehicle was brought to the dealership over THREE weeks ago for a transmission issue. After the dealership submitted the diagnosis, Fidelity took several days just to “review paperwork” before finally sending an inspector. The inspector came, took a few photos, briefly looked at the vehicle, refused to test drive it with the service department, and then left. Now — three weeks later — I was informed that Fidelity “did not receive enough information” and needs to send a SECOND inspector to test drive the car and request additional paperwork. This raises serious concerns: