American Airlines Reviews

I am incredibly disappointed. I understand that weather causes flight delays and cancellations. My disappointment occurred with customer service. We finally got to Chicago, after several flight attempts/delays, where we were met with our connecting flight being cancelled. We went to customer service, where: The lady on desk ran off, it was to do with a flight at a gate, she called someone to come and relieve her (fine). The second person came, after some time, told me that as the weather is not the airlines' fault. We just had to wait until morning. Your customer service staff could not have been less helpful or even cared. She looked bored and good not be bothered. We won't fly you again, your customer service lacks and your caring/support of your flyers was not shown, in a big way.

Short version: Stranded in STT airport for 48 hours by American Airlines due to hydraulic leak, and passengers left to their own devices to find a way home. Detailed version follows: STT gate agents partially boarded the plane for American Airlines flight 1195 on 5/22/19, but then interrupted boarding and announced that there was a mechanical problem that should take 25 minutes to an hour to fix. They deplaned the previously boarded passengers. We waited a couple of hours and were then told to board the plane again. After boarding, we were held on the plane for what seemed like an hour. The pilot came on the speaker to tell us that there had been a hydraulic leak, and that a patch had been applied by the mechanics.

We were scheduled to make a connecting flight from Barbados to Miami and then to Philadelphia. We landed in Miami on a Friday night, got directly off the flight, through immigration (which took longer than American Airlines had anticipated) and despite being a little over 30 minutes before the connecting flight departed, AA refused to let us on because they said they did not have enough time to load our one suitcase. We said they could send it on a later flight, and they refused, forcing us to stay overnight at the airport at our own expense, but they 'guaranteed' us seats on the next flight 14 hours later. In the morning they allowed us to check our bag and wait at the gate for 4 hours, then told us we were on 'standby' but they overbooked the flight by 15 seats and said we would not get on.

I have flown American Airlines minimum 15 times per year for the last year and a half and spending around $10K but that is now coming to a stop and I will be switching to Southwest. How do I review American, let’s see, not only is it nearly impossible to change a flight with outrageous fees but it’s also the whole hub itself. I’ve had the doors close on me 20 min before departure, but yet I’ve also waited over 2 hours for take off simply because the stewardess couldn’t make her shift on time, thus making me late for an appointment. I’ve have the pilot late 3 times already. The actual AIRCRAFT itself we’ve had to deplane twice and also wait for hours for mechanical issues to be fixed SEVERAL times. I was a very contributing customer but it seems every time myself or my husband flies American Airlines, something always happens, it’s literally always something. For that, we are no longer American Customers.

Traveling with my 84 year old mother who suffers from dementia. We were traveling first class to make it as easy as possible for her. The AA ticket agent had to call the contractor, Prospect, 6 times to get personnel to assist the 9 wheel chair bound travelers. No one ever came, and the ticket agents had to assist themselves after having the entire plane board. I called American and spoke to a supervisor, Charlotte, who sounded like she was 16 years old. She could offer me no assistance. She did not have a contact number for Prospect and infuriated me further by stating, "The cost of your ticket has no bearing on the service you receive". She needs a sensitivity class asap. We make these trips every couple of months - dreading my next experience.

Pretty much a bad service altogether. Pilots are never on time. You're likely to arrive late to almost any destination on your flight, so if you're making a connecting flight, best to make sure you will have plenty of time to make the connection. They are delayed anywhere from 15 minutes to a full hour. I had a connecting flight with at least a 2 hour layover, and despite that amount of time, I ended up with only 15 minutes to make the connection. Apparently, pilots are overworked and can't show up on time for the flight.

I arrived 2 hrs early, waited in line for 1 1/2 hrs to check my bags. Was told my seat was fine but they had no room for my luggage and that I should have arrived 3 hrs early. Gave our seats to someone else because according to them I can't travel without luggage. Then I have been on standby for 9 hours now... Still not on my connecting flight. SW never does this. WILL NEVER FLY AA AGAIN EVER!

American Airlines is the worst airlines company. Customer service is very bad, representatives working there are very rude, disrespectful and won’t help you at all. They can say that we as customers won’t have any rights (I heard that today when I tried book my flight after they canceled), supervisors are bad as representatives. DO NOT CHOOSE American Airlines ever because you can stuck few days at the airport without any help.

We booked a trip for our family of 4, 2 of whom have medical conditions and require a lot of medical equipment and medications. We were flying basic economy and were allowed one personal item, and one carry on per person. We called prior to the flight to confirm the rules about medical equipment (that it does not count toward the total carry on) and to see if there was a way to at least pre-board with the medical equipment because we could not risk checking the items. We were assured that they would never ask us to check medical equipment and to just speak to the gate agent when we arrived at the airport.

Family vacay. All booked on American traveling from 2 different airports. Flights delayed, some for HOURS, flights late, flights overbooked. Rude and disrespectful gate agents and flight attendants. A $12 dollar food voucher for my lost day of family fun. Airline has now paid one family member upwards of $3000 in vouchers to cover the poor service.... This is how they get customers, with vouchers. Never going on American again, ever.

American #560 from Seattle to Charlotte, May 16. It left over an hour late. This is a six (6 hour flight) and they ran out of food. NO FOOD available, even snacks (except chips) for anyone in rows 25 and beyond. This is unacceptable under any circumstances. Long haul flights should be stocked appropriately, even when pre-ordering meals is an option. This is not the way to educate people on that feature, or try to save money. Stock the plane! Thank goodness I have choices to fly on other airlines.

My family from Ottawa, Canada, decided to take American Airlines for our short vacation to Washington DC. The first leg from Ottawa - Philadelphia was okay. The 2nd leg starts from Philadelphia to Washington DC was horrible. When the flight attendant announced that we prepared for landing, even from the plane you can see the city, we couldn't land. The plane flew 3 rounds with very sharp turn and acceleration from the pilot. The pilot without much explanation, told us that we will changed direction to Pittsburgh. Everybody was shocked. My toddler keeps complaining about his stomach sickness. I was really worried.

I earned 19,900 miles last year and when I tried to use them for a trip I discovered that the miles had expired. They then offered me to buy back the miles they figuratively stole from me for $225. This is worse than highway robbery. How can anyone trust an airline that’s so desperate to make profits that they come up with policies that amount to cheating their own customers? A simple email to customers whose miles are about to expire would be an honest move. But no, they enjoy setting traps and when the customer falls into the trap they come to live and sell you back what they stole from you.

If there’s an award for Least Child Friendly Airline, American wins by a landslide. Their website claims they have bassinets on long haul flights which are first come first serve at the gate. Correction; only if you want to pay an extra $120 for it or pay even more to upgrade your seats. When I asked if the bassinet was available, the answer was “oh, people are already sitting in those seats and they aren’t going to want to ask them to move”. Great customer service.

Flight delayed due to maintenance for 4 hours. They put most passengers on another flight but said there wasn’t room for another. I went down to the other gate and they did have an extra seat but said they didn’t have time to add me electronically to the flight - so I could have been on it if the original gate hadn’t been too lazy to put me on the waiting list - Charlotte NC American Airlines, not so good.

My flight was cancelled with a lame excuse of bad weather when all the other carriers were flying to the same destination. I received no help from customer service regarding any help getting to my destination. I was told my only option was to fly another day. I had flown in to O'Hare and was connecting to Tampa. If left up to AA I would have been left stranded in Chicago. I had a busy work schedule the next day which could not be cancelled. I was fortunate enough to be able to purchase a last minute ticket on another carrier for a large amount of money to get back home. I made three calls to AA. They didn’t seem to care at all. Will never fly with this airline again.

We paid over 2200.00 to fly to Costa Rica for 6 days via first class. I have rheumatoid arthritis and a lot of pain, so we fly first class. We got to Miami after sitting in a plane in Tampa for 3 hours because of a rainstorm. Our flight was delayed to Costa Rica out of Miami because the flight attendants were not present (they showed up looking drunk). We boarded the plane, left the gate, sat for 30 minutes or so, then they announced the flight was canceled. we were then sent to extremely long lines to rebook our flights. We watched 2 women at the counter at gate D29 look up flights on their phones and work with the loan clerk for 51 minutes.

I purchased a ticket on American Airlines for my visiting sister to return home from Yuma, AZ to Philadelphia. Two days before her flight she was admitted to the hospital. I contacted the airline the day before the flight to ask if they could help and was told that they could cancel her flight and submit a request to waive the change fee.

I was flying from Charlotte, to Detroit. They delayed the flight 5 times before cancelling it. They had bad weather a couple hours ago due to which runway was shut down and they did not recover even 24 hours later, with flight getting cancelled left and right. I was rebooked into a flight 4 times, with each flight getting cancelled, after several delays. I ended up sleeping on the floor, and waiting in the airport for 15 hours. In the end, I ended up going to a different airport and driving home a couple hours away.

I will never pay my money for this disrespectful airline! Their flights leave when they want! Going to Los Angeles, my layover in Phoenix was only supposed to be 1 hour. No crew and no plane, it was 5 hours later that I finally boarded. Coming back to Memphis, was in DFW. Delayed 3 hours for yep you guessed no crew or plane. They are the real life Soul Plane! Never again!

I will NEVER fly American again. It’s honestly a sad joke for an airline. I am currently writing this review while wait in a 757 with 39 guests and they needed to check the air for our convenience even though it was perfect and 3 hrs later, well guess where I am. This is pathetic and a joke, I spent close to 2G on a wedding I’m going to be in and this ** airline cut one of my days by 3/4ths. it’s pathetic, they do not communicate or accommodate. Guessing that have been sitting for 2.5hrs plus. Pathetic trash airline. Wasted my money and time, ** joke.

I was flying to Flint Michigan from Tampa Florida with a stop in Chicago. I got charged 30 dollars to check my bag in Tampa getting to Chicago. No problem, on to Flint. We landed only to fly back up in the sky for about 20 more minutes???? Didn't understand but we ended up landing in the opposite direction. The 2nd landing we were told it was for our safety???? From Flint. No problem. Back to Chicago. Here is my real gripe. I was the 1st one waiting to board in the last group. A lady {Anna **} pulled me aside to check my luggage size and it fit in the checker. I had a garment bag also.

American Airlines....my worst nightmare. So I come in at around 5am in the morning with a 6-month old, a 4-year old, and a 6-year old. I wait in line to check in. That line takes forever it seems. Finally I get called up. They say, "oh, you are seven minutes late to check in. We will do you a great courtesy and put you on standby and get you on a flight at noon. Then you will likely wait overnight in Chicago's airport for your final flight tomorrow morning at 8."

My note TO American Airlines when asked for a review in my email; " 2 Flights, both delayed. Another trip from family member delayed 1.5 hours then cancelled. Scheduling issues w/ American impact more than just the passengers. There are usually reasons why people choose certain dates and times. The practice of cancelling or delaying flights over a 1 hour-time frame AFTER the passenger is checked in should immediately allow ticket changes to airlines that have their ** together..."

If you expect help from this airline to fix a problem American airlines has no interest in speaking with you. I booked a flight on Priceline also a company that has zero customer service. I made a mistake and was willing to pay but neither company offered a solution. Both just blew me off. Beware and extra careful before using them. The old days were so much better when you got a person on the phone instead of the useless internet crap. It allows these criminals to thrive!!!!

Date: Feb 9, 2019 Flight Number: AA1286 Seat Number: 28D Flight Attendant: No. 2. (The obnoxious veteran lady flight attendant) I have flown enough airlines alright. I haven't flown with American Airlines for years. I was welcomed by the most obnoxious flight attendant of all time this time. My daughter-in-law wanted to use the bathroom before the flight was ready to take off. When she asked if she could use have the time to use the bathroom, No. 2 attendant just gave her an ugly look and ignored her. Then, as she was trying to rush everyone to get ready to take off, she nudges me in the back as I was sitting down. Then, after my daughter-in-law complained about how rude she was, she came back and publicly declared my her name and warned her that she will be placed in the blacklist! All the passengers surrounded her could testify that my daughter-in-law had done nothing wrong nor had spoken out of line.

I flew this airline for more than 20 years. I have been a loyal elite customer. In one day, they have made it that I will never fly them again. The agents are rude, lack any practical knowledge, and today were completely insulting and unhelpful when I was dealing with a medical problem. Rest assured, I will be reporting them to any and every applicable government agency. They should be ashamed. I am assuming this sudden show of rudeness has some reason behind it - like they are going out of business and the employees feel there is no purpose in being civil. Either way, I am flabbergasted - I have not seen this level of terrible behavior from any company in years.

Totally shocked by what has just happened. I was going to Vancouver from BWI on April 28 on flight 2582 and 1338 and returning on the 5th flight 2213 and 2576. A few weeks ago we were alerted that our return flight was canceled and rebooked on a much longer flight. Instead of arriving at 9:51 at BWI we now have to travel to Texas then to BWI arriving the next day at 1am. Was not happy about that but it was the return leg so no real harm. This morning I received my flight confirmation and a short time later I received another email stating that my outbound flight had now been canceled the one from BWI to Chicago 2581 with service to Vancouver 1338.

My name is Aberlardo Alberto **. To American Airlines l just wanted to give a complaint what happened to me on the 4/22/19, l was Flying from Salt Lake City to Dallas. I called for the wheelchair for the complete. They pick him up from the plane. They came pick me up and just left me in the room nobody came back to pick me up. I Miss My flight and I was Not able to get a Flight from Dallas to Miami. All the flight was full and there was no flight for three days, they have to send me back to Salt Lake, call my medication was in the check in luggage. I have no medication for three days.

I usually fly on American Airlines, because I live near one of their hubs and am an Admirals Club member. I have been battling cancer for the past 2 1/2 years and American took away my status and did not allow me to put my Admirals Club membership on hold. They have all this publicity during October for breast cancer awareness but they don't support the people actually battling cancer. I am going to do some research and possibly take my business to Delta.

Bought four First Class tickets to fly home from Turks to Seattle (stop in Miami). American Airlines cancelled flight due to mechanical problems, had to get a new plane in, that took 2 hours. Made us miss connecting flight in Miami. They gave away our tickets over an hour before we were able to get to gate. ALL flights out were overbooked & each flight had 21-24 on standby which meant we missed all those. Kept us in Miami in airport 26 hours!!! Finally got on flight, in coach (we paid first class). You owe us for these tickets we never got!!! Giving us refund of $385 x 4 tickets is NOT going to cut it!!! Average price difference between coach & 1st class for 6 months is $712.50 per ticket! And NO I don't want vouchers. I want my money back since you did not give us what we paid for!!!! I have sent dozens of emails and letters. Finally got a call yesterday & told me no more on refund. Nope. Try again AA, will never fly them again ever.

By far the worst customer support I've ever come across. I purchased a ticket in advance for a buddy's bachelor party. The ticket was purchased with the intent on leaving in the morning and heading back three days later in the evening. When the confirmation was sent I found that both tickets had been booked for the PM. I contacted customer support to see if I could transfer my ticket to another available flight (Same airlines, same departure date, same destination). I was conscious of the fact that I would probably have to pay a transfer fee and would most likely pay a premium for the alteration. Boy was I wrong!

Me and my girlfriend bought airline tickets from MKE to Houston with AA. We had a flight that left at 5:26 am and was supposed to get to Chicago at 6:19 am so we could make our connection flight. Well our first plane was late and we didn't get off the plane until 6:40. When we got to the connection flight the door was closed 8 minutes early!! We had to deal with a snobby customer service rep for half an hour who barely did anything for us until a supervisor was able to get us on a new plane.

Hello my name is Tonya, American ruined my weekend birthday travels on April 12,2019 from Ft. Lauderdale TO MYRTLE BEACH SC. They canceled my STOP OVER flight. NO REPLACEMENT FLIGHT and lost my LUGGAGE.

I was traveling for work with a backpack that contained my breast pump and a carry-on that contained my pumped milk and a cooler. They announced that it was a full flight and that they were requesting that passengers check bags. I asked the flight attendant before boarding starts whether I would be able to carry both with me, as I need both as a breastfeeding mom travelling without my child. I was told that they could not make any exceptions for me but that in the future they recommend I carry a small cooler. My cooler is not small however it is soft sided which after reviewing American Airlines rules, I am allowed to carry. They did not tell me this and did not try to help me in any way. As boarding group 7, I was not allowed my carry on, even though I need it. I was upset about this and trying to argue that it is medically necessary and they eventually handed me back my ticket and wouldn't let me board with both items.

I was traveling with two little kids from Phoenix to Out of country, We showed the visa documents before we checked in at AA counter and we traveled until LAX. But the problem came when the international airlines did not let us board stating the documents we have are not appropriate enough for them to let us travel. International Airlines are entirely blaming AA as it is not their fault. AA is responsible for this. Because of this we missed the last sight of our loved one and funeral, stuck with two little kids to nowhere to go. It was a horrible experience.

Sat on tarmac at Orlando Airport (MCO) for 3 hours for flight to DFW Airport due to bad weather in Dallas. Arrived at DFW to find out that connecting flight to San Diego had already left or was cancelled. Upon entry to DFW Airport, all ticket counters had huge lines of people due to people rescheduling flights due to the bad weather. All counters had no more than 2 AA employees working. One line had 2 customers, so I went to it to get help. Employee at desk said that the line was closed. Went to another line, waited for a few minutes and noticed that the line that was supposedly closed, now had many people in it. I moved over to it. I waited more than an hour, and I was second to the last in line.

As I am writing this I am sitting in LAX. American Airlines has been the low point of my family's trip. My flight to LAX was delayed, and we had to race to get to our connecting flight back to Boston. Even though they had radioed to let the gate know we were on the way they would not let us board or hold the gate for even a minute even though it was their fault we were late. When we went to customer service we were informed they could get us on another airline, but only if we were AAdvantage status customers. Because we were just regular customers we would not be able to fly out until the morning.

American Airlines is my absolute last resort airlines. Their departure and arrival times are consistently late. They cancelled one leg of my most recent flight and couldn't re-book me until late the next afternoon. I had to argue to get them to pick up the tab for my hotel because I found another airline to take me early the next morning. I simply do not use them unless there is NOTHING else available.

After the President of the United States grounds the Boeing 737 MAX, American Airlines still had them in the air and that is how I had to get home from JFK. Unbelievable that an Airlines would keep those planes in the air after being told to ground them and after a horrific plane crash. This was on April 1, 2019.

We will never fly American Airlines ever again. All 4 flights we took for our vacation were scary and turbulent. I would have loved to write a review on American Airlines' website to tell them about my experience. However American Airlines only gives you 7 days from your flight date to write a review. I couldn't have within this time frame since I was still on vacation internationally.

My flight with American Airlines was canceled due to weather. I was rebooked for a flight that did not leave for 2 days after my intended departure which is really unacceptable. The snowstorm was only for a few hours, and I see no reason why they couldn't offer a better solution. I called customer service and was on hold for over an hour with no answer. I drove to the airport and stood in a long line for an hour and a half. When I reached the counter the AA customer service representative offered no alternatives or solutions. So I waited an additional two days only to have the alternative flight canceled with no explanation shortly before the flight was scheduled to depart.

I have purchased tickets and the flights were wrong in one of the legs. After waiting for almost 2 hours to speak with someone and make the change. The change was going to cost $3200 to fix their mistake, despite calling immediately after their mistake was discovered. I cancelled the transaction and request a refund within hours of the purchase. 72 hours later a chargeback has not occurred and games are being played with the money. There are no other numbers to call except the main number for customer service and it takes 1 to 3 hours to speak with an agent that is powerless to do anything to expedite your refund.

We had a flight from SLC to BDL, with a stop in Chicago. My daughter was on the same flight. The SLC to Chicago went fine. When we got in Chicago it was very lightly snowing and we boarded our plane. We then sat on the runway for 2 hours before the flight was cancelled – citing “weather conditions.” We were told to go to customer service to rebook the flights. We went to the customer service center and waited in line for over FOUR HOURS. They had ONE attendant working and over 200-300 people in line (I have photos and a video). We were not offered food vouchers and it was CHAOS. Someone decided that people with wheelchairs could cut the line so a crowd of 5 wheelchairs pushed into the line and they said that AA allowed this. A man in line had a heart condition and was upset that he didn’t get to go to the front of the line. After two hours, another two people decided to come help out the hundreds waiting.

Just had a flight canceled less than 15 hours prior to take off. The attempted reschedule flight took off a day later and landed in our destination less than 11 hours before our scheduled departure. We were working through AMEX travel, and the AA customer service rep hung up on the AMEX rep that was trying to find us different ticket options. Don't take a chance, spend the extra cash and fly on a reliable carrier.

I booked a flight through American Airlines. They pushed the flight an hour and a half earlier. This caused a lot of problems for my travels. I called American's customer service and was being handled by a representative named Hasan. Hasan was rude the entire time. He made several comments such as "What do you want me to do about it", "It's not my problem", and "Good for you". He spent the entire time giving attitude which is aggravating after already having to deal with American moving the flight.

I was all set to attend my friend’s wedding in Tulum. My flight was scheduled for 6:05 am, on Friday, April 12th out of LAX to Phoenix and then a transfer to Cancun. We boarded on time, and pushed off from the gate. Then after about an hour of waiting, the pilot comes on the intercom and says something is wrong with the second braking system and we need to divert back to the airport gate from the taxiway. Then American decided to hold us hostage on the tarmac for about another 30 minutes or so. Just enough time to prevent others from making arrangements on the direct Delta flight to Cancun leaving shortly after we arrived back at the gate.

Our flight got cancelled due to technical problem, we were booked to a stop flights which first flight was delayed so you would arrive 30 minutes after your connection had left but they didn't care and have us a boarding pass to fool us. By looking at monitors we realized what was going on, one more time we got to long line of customer services and after a long wait, we were booked to an overnight flight to arrive next day. Meanwhile I was checking available flight on Google and there was a United leaving soon but they took so long and by misguiding us it was too late to make to the gate for boarding.

I missed my flight and this lovely lady name BICKI ** was able to help to book a new ticket. While other staff didn’t help me out. You need more staffs like her who was so helpful and kind. Can’t explain in words. She is just too good. ???? ❤️

I have spent 1 1/2 days trying to get home to Minneapolis from Washington DC. After flight delays and cancellations, we were told we would get on a 11 PM flight standby. After not getting on the flight we waited in a line for over 2 hours. It was 2 AM when we finally got taxi, hotel vouchers and a flight for 7:40 PM the next day. We arrived at the hotel to find out the voucher was not valid, so had to pay for the hotel. When we arrived at the airport the next day, two of our food vouchers did not work. We were told by customer service staff that we should never have gotten them in the first place and there was nothing they would do. A few staff over the ordeal were trying, but most were rude and seemed to not care. After all this the flight is now delayed until 11:15 PM due to no crew or pilot. I will never use this airline again. Worst flying experience ever!

I realize I should take responsibility for not reading the fine print. I booked 4 tickets for myself, my husband and 2 friends. We were going to be traveling to a concert and that concert was postponed. I called AA to find out what I needed to do, because basically I would just need to rebook the tickets when the concert was rescheduled. I did not originally purchase the Basic Economy Fare because it said; No flight changes or refunds. I did purchases the Main Cabin Fare which said; Flight changes allowed (fee applies). Fine, I thought, I am okay with a fee charge. What I did not know was the fee charge was $200.00 per ticket!! AA just made $800.00 off of me because of something that was beyond my control... Unbelievable!!! I work hard for my money and this whole experience left a pit in the bottom of my stomach because I did not read the fine print. I WILL NEVER FLY AMERICAN AIRLINES AGAIN!!!

Trying to get a refund and no one is assisting. Customer relations is a joke and they all need retrained or fired. People go through stuff in their life and it is uncontrollable. American Airlines needs to help customers out in their time of need. The corporate office needs to get involved in matters like this. Especially when there are children involved and that money is needed to support them. American Airlines is heartless and do not care about their customers at all!!!! FYI - My experience is a 0 out of 5 stars!!!!

It's as if every time I am on the phone with AA customer service, I talk to the same rude woman. I have been delayed overnight and told tough luck on expenses (after the Boeing MAX debacle). I have had a delayed incoming flight with another airline and been told tough luck on change fee ($200). I was just setting up an unaccompanied minor ticket and I told the woman "I am not the one dropping him off or picking him up by the way" and she said, "I don't need that information yet, which is why I didn't ask for it." Sheesh. When I talk to AA, I can guarantee they are going to be rude. And if there is a problem, I can guarantee they are going to be unhelpful and treat me badly for even asking for help.

I purchased a ticket to go and see my only sister that has been battling cancer and lost her battle approx 36 hours before my flight. I contacted American Airlines within hours of my sister's passing to cancel my flight. I was informed that my ticket was nonrefundable & non transferable. Essentially American Airlines had my money and didn't care about customer losing their only sibling. I understand they have rules, but a customer losing their only sibling should have some latitude to at least transfer a ticket to a surviving family member. Please be cautious when you purchase a ticket from American Airlines, the airline without a heart. Good luck!

You guys changed our flight twice. This time we were not even given seats, we have to pay for them. If I would have wanted to pay for seats I would done so the first place. I understand you have to change the flight due circumstances but why was I not given a seat. We are traveling as a family of three, one is a minor. The first we kept our seats this time we did not. This is a planned vacation. We bought our tickets months ago. If you are going to combine flights shouldn't it be first come first accommodated? I spoke with Rebecca ** and all she kept saying is that she did not have the authority to make changes, she said she would be happy to let me purchase seats but she could not do anything else. Not happen. We bought our tickets months ago we are traveling with a minor and we cannot be separated.

Pay close attention to the type of ticket you purchase or you will be penalized. I bought a ticket from a third party online, CheapOair, to attend my sister's funeral. I thought it was strange that they didn't give me a seat assignment. Then a window popped up, telling me that if I wanted to pick my seats, it would cost an additional $25 per seat for the 4 flights, an extra $100 cost. I called the airlines to find out if my flight was confirmed, since I didn't have a seat assignment. They said yes.

Upon arriving at check in, my two year old was seated ten rows ahead of me. They would not change my seat to let me sit next to him until I paid. The employee who just called me after I complained told me that it is reasonable to seat a two year old away from their parents on a three hour flight.

My baggage was defaced, broken into, my luggage lock and my medication were stolen and there was no proof of inspection slip left in my luggage so I can’t even file anything with the TSA. This is a deplorable act and I will never fly with your airline again. I am absolutely furious. If you are smart you should never fly this airline as well. These individuals should be ashamed of themselves.

Was flying my family (myself, wife and two boys, 2 and 4) from Jackson WY home to NY with a connection through Chicago. We sat on the runway in Jackson for 5 hours while they attempted to deal with a mechanical problem before taking off on a 3.5 hour flight to ORD. They neglected to cater the flight so there was no food for purchase. We got into ORD too late to make our connection.

We flew on AA 1957 on 4/1/19 from DEN to CLT, scheduled to depart at 12:12 pm from gate A51. The aircraft was an Airbus 321. According to the “Voice From The Cockpit” (person not identified), this plane is not equipped with an Auxiliary Power Unit (I don’t know if this is a fact or not). Apparently, a faulty linkage between the Boarding Ramp Power Supply and the airframe receptacle prevented ramp power to the aircraft, preventing the engines from being started, so we our departure was delayed until 1:28 pm. We learned from the copilot that the A321 had a APU, it was just not working. So we were put on a plane without a functional APU, with a faulty gate ramp connection, and no one bothered to get a portable generator, resulting in a 1 hr, 20 min delay.

We purposely paid more and booked a non-stop flight! Our return flight was changed to a 1 stop and my husband and I weren't even sitting next to each other. Airline refuses to acknowledge the problem. No return in money or even I am sorry! Never again!!!

Not recommend this company. The website which my daughter booked up tickets which I have never received any receipt and fly information, so I have no clue about trips information. It takes 30 minutes to get an agent to talk today. One of the trip the ticket c $706, I just want to make corrections on the date which is April 15, 2019 instead of April 14, 2019, and New Heaven instead New York; Another trip is $514, from Nashville to San Jose on April 10. American Airline refuses to make any correction or refund. I just totally don't understand, it is total $1220 they want to keep, Why the big company treats customers like this way??? Of course, I will dispute both charges from my credit card company. I have been a customer with AA for 25 years. But from now on, I will choose the Delta Airline which is excellent in customers service. Highly recommend Delta.

It has to be the most horrible customer support I've dealt with in a very long time. You cannot have a case properly reviewed or even speak to a manager of Customer Service. It is obviously set up this way by design to take the human aspect out of it. After paying $230 extra ($115 each way) to avoid driving or having to inconvenience other for delivery and pick-up to and from Charlotte, a delayed in parking the aircraft caused me to miss my connection home late at night. American Airlines did not offer any option for accommodations.

I’ve ordered the American Airlines flight and Honolulu Hawaii. I built a first class seat (pod), But the seat malfunctions and broke. I had several of the airline's employees look at the seat. They were unable to fix the seat. The reason I paid $2800 for this seat, it’s because I have a bad hip & back injuries. I requested from American Airlines refund on the premium seat and some miles for the inconvenience and days missed from work. I spoke to an American Airlines agent Miss **, and she was no help at all. She offered me 15,000 miles. I explained to her that I cannot be seated in a seat with a 90 degree angle. So, her miles would be useless to me. I requested her supervisor's number and she stated that they do not take phone calls. I’m in the process of looking up the senior vice president over Consumer Affairs. To try to file another complaint against Miss ** and American Airlines for their poor handling over the situation.

On March 26 2019 returning from St Lucia, we arrived in Miami, there were 8 of us and 5 in wheelchairs. When we got off the plane there were only 2 wheelchairs waiting. The stewardesses had told me I could not use the bathroom because the plane was turned off but someone would stop at the bathroom while going to my connecting flight.

I paid for a direct 4.5hr flight 3 months in advance of departure. 4 days from departure, they changed me to a connection that added over 2.5hrs. I was told that I could cancel and get a full refund. Well, to get home, that required booking on another airline, which would have cost me almost twice as much my original ticket so I had to take the connection. I figured that some compensated was a no-brainer since the cost of buying a connection originally would have been far less than my direct flight so I reached out to AA customer service. I was denied.

When I printed my ticket a few hours ago for flight #4493 to depart at 7:06am from American Airlines on March 10 the flight was on schedule. I arrived at the airport at 5:30am, stood in line to be told my flight was canceled. I strongly made it very clear that I needed to be on my ship to Norwegian Cruise Line two hours before 3pm departure. The flight representative gave me another flight that was supposed to get me to LGA on time.

Received a notice today that returning flight is no longer being offered by AA. Called and AA and was told they had no options to get me back on June 16th to Syracuse, or any nearby airport. Offered either 6/15 or 6/17. Can't return 6/17 as some of us have to return to work. I was left with no other option other than cutting my vacation a day short and returning on 6/15. Not only can I not get refunded for the vacation rental that I already paid for, but I'm now missing my youngest brother's 18th birthday celebration in Costa Rica, thanks to AA. It's fraudulent behavior by AA to offer a flight that they don't ACTUALLY offer. No compensation was offered in return for YOUR AIRLINE ISSUE. This should not be the customer's problem and now you've made it my problem.

A lawsuit should be filed against American Airlines for the extreme inconvenience it caused its customers during the Boeing debacle by not advising passengers of flight cancellations. American Airlines ran the equivalent of a con job called Bait 'n Switch. They are not cancelling the flights because 1) not cancelling keeps the passengers within the period in which they cannot get a refund by cancelling themselves, and 2) it keeps the hook in the mark so they can string him/her along for a substitute flight. I traveled twice to Pittsburgh Airport in the past seven days, checking online for the flight status until I departed for the airport. Never was there a notice that the flight was running late or cancelled. Yet, in both instances, for the same flight, I was not told of any delays until I reached the airport.

One of the worse company about helping people, almost the all staff have a bad a attitude. Also when I trying to tell one of the (light skins, about 50s). She was in gate H17, terminal 3 in the Chicago O'HARE Airport (ORD) and they keep talking personal stuff instead to help the clients. Also I bought a ticket last night and did check in but I was in the gate early then they change and not noticed to me, so I missed the flight. So the history is like was they fault and died trying to fix the problem.

My afternoon flight was canceled - OK I get that it happens. However they booked my wife and I on an early flight which we did not want due to our travel schedule, but again I understand things happen. However, we paid for seat together but when they moved us onto an earlier flight they gave us two center seats several rows apart. When I called customer service I was told (by a supervisor) that they would not do anything unless I wanted to pay the extra $49 per seat to sit in a preferred isle.

Updated on 03/23/2019: Late as always...4 planes in a row and no bad weather. Better off renting a car if 5 hours or less. AA and AE are the least reliable. AA can contact me if they need clarification. Always something going on and rude employees. I declined opportunity to Admirals Club.

Rest assured I am not happy with AA's handling of my trip. No only was I stranded in a different state with no assistance, the only compensation AA provided was less then of 1/3 of out additional expenses. I booked a Colorado ski trip for my daughter and I thru AA Vacations. I book months in advance for a Feb 2019 trip. I booked Flight/Hotel/Rental car at the same time thru AA vacations. We landed safely in Colorado, but learned that our Rental Car and Hotel reservations where for Mar 2019 instead of Feb 2019. I called AA as soon as they opened in the morning. AA advised me that there was nothing they could do as they don't have access to same day reservations and that I would need to submit a claim after my trip as over. Luckily, Hilton did a fantastic job finding me a room during a busy ski season.

On March 7-13 I booked a round trip flight on AA from CHS to HDN for Spring Break to enjoy snowboarding with family and friends. On March 11th all my United friends got an alert to change their ticket and go home early due to winter advisory. Three of the Nine got their tickets changed on United while five decided to stay in Steamboat but were able to change their tickets at no charge due to cancellation of flights due to inclement weather. I was the only AA passenger and AA did not work with me to change my flight at no charge but rather charged a cancellation fee and difference in ticket of $400. This is very disappointing. Doesn't AA care about its customers as much as United? Don't fly AA. They are not customer caring at all.

Paid extra for extra room. The seat was so hard that I had trouble walking after the two hour flight that felt like days. It was like torture. I don't want to know what economy must be like. They use to be the jewel of airliners. Now, they are a very low bar.

We have used American Airlines for the last twenty years. We have found their customer service for pre-flight arrangements; reserving flights; reserving special needs' handling; assistance in the airport; and courtesy from their attendants to be top-notch. While there have been delays occasionally with flight delays, associates have kept us apprised of progress and assisted us with any special needs.

Flight was good. Price expensive but otherwise trip was professional. Snacks were tasty. Crew friendly. I would like to see some real travel bargains for seniors. Seats were a little cramped and while I understand the airline’s need to make flights that are profitable, it seems as though seats could be padded better and a little wider. I’m a small person. Can’t imagine if I were large.

Normal experience on my flight. Exit row seat was nice but still very tight. Arrived on time and that is always good. Service was good. Just very routine flight and that is good too. I have flown over 4 million miles on AA so nothing unusual is always a bonus.

They have consistently failed. I have nothing good to say. I have used them twice this year to help transport a dog. They forced me to have a puppy fly cargo. The last trip, they lost her in the wrong city. Incompetent.

It's a decent airline, I feel safe with it. But do not see any real advantage in flying American versus most other airlines, though I have racked up some miles. Their fares seem awkwardly high on some routes.

My daughter and niece purchased tickets to go to Florida to see family on Spring Break. They were unable to make the flight out (that was already purchased) so they flew into Florida on another day and flight. They were going to fly back to MN on the original ticket they purchased. They went to print the tickets and American Airlines would not let they fly back on the original booked a flight saying they voided the ticket because they were not on the original flight. They will have to purchase another ticket to get home. The airline would not help in any way.

NOT APP > I've rated customer service - It was a wait of about 20+ minutes - but glad I waited - as the customer service rep (as quick as she figured out my program) was worth the wait. She handled it quickly and was able to give me hints as to how I might enjoy my trip. Kudos!

I'm a top tier lifetime flyer. The new American Airlines is spiraling to the bottom of the barrel. Even being an elite flyer, I feel like my loyalty and business is not appreciated. I cannot immediately confirm upgrades any longer with system wide upgrades. The culture at the new American is the old US Airways "I don't care attitude". The flight crew usually do the bare minimum on board.

I found American Airlines planes to be cramped and not really a good value. I had a much better experience on JetBlue. I am comparing a trip from New York to Florida. I found the American Airlines flight to be crowded and cramped. The JetBlue flight was more comfortable.

American Airlines has always been our airline of choice. However, the airline industry has changed a lot. Because my husband is a Gold Member, we receive free baggage. Airlines should all include one bag per ticket which is not the case now. Sometimes the flight attendants are not the most pleasant. The reservation personnel are always extremely helpful!

AA Employees are very rude and they do not know the answers to any questions pertaining to cancellation and delays. Terminal employees are not friendly. When I arrived to San Juan, PR my bag was supposed to be controlled and delivered in a control environment and it was in the general public terminal without security. I was carrying my gun in my suitcase in the airplane belly.

I have usually had very good experiences with AA overall. You really need a year to use your points for flying high season. We had a problem flying back from Auckland in Feb 2019, where the plane did a turnaround. They were very nice in giving us points for the loss of one day extra to get home.

I travel 2-3 times per year with one international trip. While I fly from a small City I have reasonably good connections for the domestic destinations I generally fly to. I have had good experiences with their awards program and feel that upcoming changes will benefit me. On flight service has been professional and friendly, maybe because my home air terminal is fairly small. Delta has added a couple of flights recently.

Two times in the past year I buy window seats to assure I have a view. Both flights had no window next to my seat. A window seat should always come with a window or an alert that the particular seat has no window.

American Airlines makes it nearly impossible to use points earned with their credit card. The available flights are terrible with points. Their service is fine but they charge for bags. They have too many levels of charges. They make flight changes without informing customers.

I was getting married in India and I had booked an international flight from USA to India. I had only 2 weeks of approved holiday so I could not do much but to book the flight such that my travel date was 3 days before my actual wedding. Everything was taken care of in India and I really did not have to worry and had not anxiety a bride usually has.

It’s so frustrating to try to talk to this company. They canceled my flight (for aircraft problem so it’s their fault but ok until here okay, problem happens) but then they get you another flight in the next day that you have to do one connection and instead of a non stop flight that would take 1 hour it will take total of 10 hours. Ok, let’s keep positive, because at least they got you a nice hotel. Next day, you are waiting for your transfer (because it’s 40 min away from the airport) and what happen? They forgot to book you a transfer - you call the agency and they said that AA only booked one way which was yesterday. So you have to pay $70 for a taxi. You get in the airport and will ask them for a refund, they say you have to call.

Under difficult delays they provided extra service above and beyond. After midnight they produced catered warm meals at the gate. I have flown many thousands of miles on American, both domestic and international and compared to their competitors there really none valid comparisons.

We paid for a ticket in Advance & Airline Took $$$. We Cannot get Any refunds if you Cancel a flight. You are Just a #. No Sympathy as to your Unique Situation. Awful PR. If I Can Avoid this Airline I Will. I Booked a flight for my wife so she could Help her son after surgery. Quite Unexpectedly he lost his job & is unable to pay his $1000 in copays. I explained to American Airlines. Sorry "No Refunds" Case Closed.

3 hours late; We were given false information by the American Airlines agent in order for them to bump our flight. Misleading, and dishonest. Very poor customer service and awful experience. We will try to avoid this airline in the future.

I have always had great service with American Airlines. Most of their flight attendants are excellent and friendly. The flights are smooth and on time for arriving to the destination. The departure times however, are not always met.

Very good experience, fast service. Airline staff willing to go the extra mile. I use this airline to see family in Arizona. Have flown 2-3 times a year. Never had issues. Airport is very nice and well marked.

Have been waiting six months for AA to pay life insurance benefits. I am still waiting and have incurred numerous estate costs including funeral expenses. When you reach someone they are very nice but you constantly get the runaround. You ask, "What is problem? What can I do..." You get, "We are still investigating." No one wants to get you to the right person or resolve the issue. They emailed they will honor the insurance but still six months later no resolve. I bet any upper management person including CEO would not be treated like this or if something was missing from their overpaid salaries.

I live in Miami, Florida, so AAL is always the best option. As MIA is its hub, there are flights everywhere, more than any other airline. Not always the best prices, but if you are enrolled in the award plan, many times you can use points to spend less money. Punctuality is not a 100%, but most of their flights are on time, I would say 95% of the times. When talking by phone with their reps they are always very helpful and patient. Ground crew and flight attendants have room to improve, and be in the same page as customer service reps, specially in international flights. I've travelled on Norwegian Airlines to Spain, and boy are they nice and efficient. But going back to AAL they are my airline of choice.

Stop packing people in like they're in dog food cans. Either raise prices and let people be comfortable. The seating and pretending that you're giving service really you're forcing people to travel with a terrible experience. People want to get off a plane faster than the plane flies!

My recent trip from Seattle to Jacksonville (JAX) was plagued with problems the minute I became an American Airlines passenger. I want to be clear that the first leg of my journey from Seattle to Dallas (DFW) on Alaska Airlines. I can’t say enough good things about them. I continue to be a very loyal Alaska consumer. My American Airlines 8:35pm flight from DFW to JAX backed out from the gate on time. Before entering the taxiway, the pilot came on saying there were mechanical problems and we had to return to the gate. A bit later we were told to deplane. No one was able to provide any information on whether the flight was going to continue or not.

American entices customer loyalty by allowing frequent fliers to choose seats with extra legroom. On several recent occasions they have changed planes without notification, putting me into a standard coach seat. I am 6'2". A standard coach seat makes a transcontinental flight absolutely miserable. Their shabby response is that I did not pay for the exit row seat (I did by flying on their old planes to achieve platinum status and gold for life) and that no seat is guaranteed. I have filed complaints about this deceptive 'bait and switch' practice with the Department of Transportation and the Better Business Bureau. American Airlines will not change their deception and poor service until the government and other agencies apply pressure for them to do so.

My first flight is delayed but I am told that I should make it for the final flight of my trip. I was forced to check my carry on, since the plane was very small and the overhead bins would not accommodate a carry on suitcase. The flight arrived later than scheduled due to air traffic at the incoming airport. As I deboard the plane at my connecting airport, I had to wait on the ground outside the plane for the luggage to be removed from the plane. Finally the luggage is unloaded, I grab my suitcase and start running through the airport to catch the final flight. I arrive at the gate within the 10 minute before departure time for the doors to close and the gate agent states that the obvious to me. She then proceeds to tell me that the airline did me a favor by keeping the doors open until the last minute possible. Of course, I asked her what the favor was as the plane is still sitting at the gate waiting to depart.

Used to choose the cheapest flight when traveled with family. Finally decided to stick with one for mileage points - chose AA because it had the better value for the cost with the many destinations. Now a retired empty nester I hardly fly but when I do I generally fly business/first class for long flights. I do like the service in business class, even the attendants seem happier, reminds me of when my parents used to take our family to Europe. I've used my points for free flights.

Entertainment program not really good, poor choice of food and snacks on board, distance between seats not good, seats are too close to each other. For some reason people allowed to bring like 3 to 4 bags with them which leads to no room for others who abide rules and behave in civilized manner, I don't know why 1 carry on item and 1 small back rule not enforced, luggage handling is average, luggage waiting time is really unacceptable, especially in NYC airports.

One week ago (March 3 2019) we flew from BWI through Chicago to Jackson Wy. When we landed in Chicago (ORD) we received a notification that our flight to Jackson was canceled and we wouldn’t be able to flight out until 12 hours later (the next day). My husband was able to get us a flight to Dallas then to JAC. Our understanding is the flight from Chicago to JAC wasn’t full (so they don’t make a big profit) leading them to cancel to fill the flight the next day! 19 hours later we finally arrive at Jackson.

They will not only overbook their flights but also sell extra standby tickets and then very sneakily call for embark and if for one minute you're not there they will give your seat already paid for and nonrefundable to the standby tickets holders leaving you stranded in a airport with all other flights overbooked and refuse to give you other options like different airports. In my case they delayed the flight one hour and then called for embark earlier, even though when I got to the gate the airplane stayed there for another hour almost, they had given my seats, 3 total and other 2 passengers to standbyers,

On one lap of my flight the plane was nice and there were hookups to charge electronic devices which was awesome--on the next flight the plane was pitiful. Lousy little plane. I HATE that they charge to select a seat. They are awful in that regard. I hate their cancellation policy--or lack of cancellation.

Thoroughly disgusted at having to pay “extra” fees for things that used to come standard. I fly AA only because from Dallas, I have very little choice they so thoroughly dominate this market from DFW with domestic travel. Last week felt like I was on the Titanic with such a class system. Paying to check luggage is bad enough. Now it’s inside the plane too. Pay $75 more leg room, $45 better location, $50 first to board, etc. Flown them for 25 years they used to be the best, but can always tell when CEO/culture doesn’t make employees the priority by the way they treat their flying customers whether in person or the joke that their frequent flier program has become.

On March 3rd, 2019 my son and I was fly from Fresno CA to Tucson AZ. We arrived at the airport around 4:45 am to catch our flight for 6:00 am. I have flew with my son over 5 times. I took my bag that will be check. (I am in the military so free bags.) I Went in and placed my bag in the front of the line. Like I normally do in any airport went back to the car, got my son and his car seat and stroller out. Went in line to check in. There was 3 people I ahead of me. Next thing I know there is a police officer surround my bag I placed in the front in the line. I said told him that was my bad. There was no way to carry it because I had a stroller, car seat, and carry on diaper bag. I was going to check that bag. He then told me if I didn't get it he would take it. I explained I do this in every Airport due to all the things I have to carry.

The seat spacing has decreased and is tight. Always too many crying babies (not the airline's fault). Snacks, blankets, pillows are no longer provided. Too many ancillary fees. I signed up for American Airlines cc because told checked bags would be free to find out that was only true for domestic flights. When signed up for card system was not able to process right away, so could not use that card to pay for flight (and redeem the $200 bonus).

The agents on the phone are less than helpful & on more than a few times have given out incorrect information. When there are delays there is very little communication as to the situation & when a solution will be forthcoming. It has been my experience that the issue is resolved just under the two hours where they would have to give passengers any compensation.

30 yrs of being a customer, Executive Platinum status, spent over 40K with them last year. They are horrible, they don't care about their customers and they will screw you every chance they get. 6 times in 6 months they have changed the plane at the last minute and not keep me in an exit row. I book exit rows because I am taller/larger. They put me in a cramped seat and refuse to make it right. #AmericanAirlinesSucks

I'm always taken care of. Service is great. I've traveled with AA for over 25 years. Never had a problem. Good work guys. I always get the seat I want, the steward are very helpful and customer friendly. Captains always explain when we will be landing, weather conditions and what sights we are flying past or over. I always enjoy my trip.

I have flown with this airline several times and I do have a question about seats with extra leg room. I'm kind of tall. So, what is the policy with trying to add extra legroom with my seat? I do enjoy your service.

Always had professional service with a smile. The Admirals Club is superb and partners with many other programs around the world which have made my traveling experiences way above the rest that I have tried.

I didn't want to pay extra for a seat. Usually that means you can't select a seat until the day before. Then I discovered that there were no free seats available. The charge for one seat alone was $74 or $79. This is on top of $1200+ round trip ticket. Beware!

8:30am flight to Palm Spring was cancelled at 10:30pm the night before. I was told by American Airlines it was due to air traffic congestion. The next availability was 2 days later. I asked if I could be booked on a "partnering" airline and was told they do not do that. Then the flight 2 days later was delayed over 4 hrs. Which meant I would miss my connecting flight at O'Hare with no other flights going to Palm Springs. When I tried to explain this to the attendant behind the desk, he asked me why I was headed to Palm Springs and said the Palm Springs flight was on time leaving from O'Hare and that I would miss my flight and have to take a chance of getting a flight the next day. Needless to say I cancelled my trip. I have travelled extensively around the world and never experienced anything like this. I will NEVER fly American Airlines again!

American Airlines is usually dependable but the last time I flew, there was over a three hour delay from Dallas to Ft Lauderdale. I understand problems unexpectantly pop up, but their updates were truly lacking. They had incorrect verbal messages by their agents, as well as, incorrect new flying time and gate numbers on the board. It was very difficult getting accurate flight info.

American Airlines has competent staff; all that is needed for us dummies in the seats! In my dozen or so flights with AA, I have never had lost, damaged. Or "sent to wrong destination" by AA staff.

I liked AA's option that allowed me to upgrade my sitting to premium section - better than tourist, but less than business class when I flew from CLT to Barcelona, Spain and back. The seats were reclining more and wider, the food was excellent, and the unlimited drinks for those who asked for them were also available.

I did not even want to give a 1 star but I am forced to do so as I must choose an option. So I booked a flight because I missed one from Delta on Thursday, March 1 of 2019 and we dropped the puppy off. It was supposed to leave at 3:15 pm from PSP to Albuquerque New Mexico. It never even left, they didn’t call us till 7 PM at night to tell us that the puppy had never left the airport and we need to come back and pick it up. So since we had already paid I rescheduled for the puppy to leave on Tuesday, March 5 with the sale company, where the puppy was supposed to arrive at 5:30 PM.

Tampa to Charlotte flight delayed 20 minutes before takeoff, (no reason given, perfect sunny weather in Tampa,) then further delayed in the air over Charlotte for 40 minutes. Pilot told everyone not to worry, it was weather, and therefore no flights would be taking off, either.) This turned out to be completely untrue. We landed at 6:15 (an hour later than scheduled,) and got to our gate at 6:25. We found that our connecting flight to Seattle that was scheduled to take off at 6:15 had done so on time, just 10 minutes before we (and others from our flight) arrived at the gate!

Flying has gotten so unpleasant I prefer not to fly. I often get sick from the people on the fight who are ill. Masks should be available for them or for the rest of us. The seats are cramped that it is miserable on long distance flights even when I pay for extra legroom.

Loyal customer, great routes, affordable, they treat you very well whether it be on the phone, in person. The planes are updated and comfortable (in first class) and I've never had an issues in many years of flying with them.

This airline continues to be the best domestically. Most modern fleet, easy upgrade policy, and great fares. The A321 and 777 are the best in the fleet and easiest to upgrade on business or first. Great staff onboard as well. Something Delta and United should take note of.

Good destinations, great connecting schedules, older airplanes, lousy customer service, bad in-flight service/attitude, very good hubs (Dallas, L.A., JFK), not as-good international destinations, great website.

We flew to Italy. The plane flew over a hurricane. Instead of going around, they flew over. I was jostled so hard my stomach muscles were cramping. Got no sleep, was tired the entire week. I felt as if I did not get a vacation.

Flexible and reasonably priced. Plus they fly where we need and want go. We fly four or five times a year and we always fly first class. American's amenities are far better than those offered by others to the northwest.

I used to fly American when airlines were special. Years ago you could walk In and board a plane. We even had a good friend that was a pilot for American. I don't fly now because I'm not interested, our only son was killed in a plane crash.

Too many delays and other issues during the flights themselves have offset the positives I could say about the airlines which include a good rewards/frequent flyer program, good deals and decent customer service.

I can fly to almost all destinations without having to get on another plane. I have traveled with most of the United States carriers and American is the best and the rewards program is very good.

Booked airfare on American Airlines and went online 24 hours prior to departure date to check-in and acquire seat assignments. Was immediately offered to pay extra for priority seating. After paying far too much already for my tickets I refused the offer. After refusing I was informed that no seats were available? Check in at the airport to get your seats. Well after getting to the airport and acquiring my boarding passes I was assigned a zone 7 boarding class. I had no checked bags but just a gym bag that had all my carry on items in it. The gate staff kept making repeated request for passengers to check their bags at the gate because the flight was full and there was not going to be any more overhead storage space, especially for anyone in zones 7-9.

Rude rude rude!! Missed flight late, plane issues, not stop, if you're on a strict schedule avoid AA!! They can mess up for two days straight and still tell me I need to pay for a exit when they are all empty!! Hope the sucker crash cause I am not opening the door. The dumb ** that kicked me out can help her own **!!

Arrived an hour early at MCO/Orlando international and told me my baggage could not go on because I arrived 4 minutes late for by baggage check, even though flight did not leave for another hour. I overheard a AA representative say "I don't understand why we are only 1 of 7 in the whole airport that does this." They then put me on standby in Philadelphia after putting me on a later flight from Orlando. After the flight out of Philadelphia was full and they called "final boarding " they waited nearly 20 minutes to board for 8 people as if trying to on purpose not have me get to my destination. I'm an hour early in Orlando and can't get on, but in Philadelphia 8 people are nearly 20 minutes late and still board!!! ARE YOU KIDDING ME!

On February 12 my sister and I were booked First Class on a flight from Oklahoma City, OK to Tampa, FL. On approach to Charlotte, the flight was diverted to Savannah, GA. Upon deplaning, the pilot said he “bugged out” because altitude kept falling, the crew was out of flying time, and he felt the bad weather may have damaged the plane. I call AA customer service to rebook. I spoke to AA customer service and was told there were no flights available until the next day, and then she had to book my sister and I on separate flights in coach. After checking into a hotel at my own expense I logged on and found two first class tickets back to Charlotte the next morning and two first class tickets to Tampa the day after that. I called to complain and was told to go online to register my concern. I lost 3 days of my vacation and spent nearly $2,000.00 for hotel, meals and new tickets that AA couldn’t find. I paid for first class and got very poor service.

My child had a flight schedule to land yesterday night. American Airlines decided last minutes to inform us that the flight will be canceled because it was windy outside. The only option that was available was to wait in another state for three days was the next time the flight would fly out again. So my child was stranded. Oh FYI, they had another flight going to another state that flying out 2 hours later and it was still windy outside.

So I am writing this review two days later as I needed some time to cool off. I was extremely upset with the service (more like nightmare) I experienced with American Airlines but I can’t let this one go. Years ago my Mother was diagnosed with a heart condition so everyday we have her is a blessing. We try to visit her every chance we get and this year we had the opportunity. I booked flights for my wife, my niece, my nephew and I. The only way to fly to my hometown from the U.S. is a flight that leaves every Thursday from Los Angeles.

American Airlines is crap. My kid went to the airport at 6:30am for his 8:30 flight. Plane got to the runway then had to go back because it’s broken. They rerouted all the direct customers. He got stuck waiting for repairs ALL DAY LONG! He missed the last connection to his COLLEGE INTERVIEW for a full paid scholarship that can’t be rescheduled. SOUTHWEST had the same issue last week and they brought a new plane within 3 hours! I wonder what they will think when we sue for his entire college tuition since I have a free lawyer!

Current policy reframes frame from changing flight plans. Not acceptable. I will go with a better choice. I will never purchase from American Airlines. I am not able to accept the differences in the cost of the price of paying full value for airfare too. I will forever choose a new airline. D airlines.

RED HOT— American Airlines decided it was PERFECTLY ACCEPTABLE to split up my daughter and I because we have different names on our flight from Miami to Cali Columbia despite the fact we purchased FIRST CLASS tickets and selected our seats MONTHS in advance! They changed our seats AFTER we checked in this morning... AND HAD OUR ORIGINALLY PURCHASED SEATS at that time! The “Supervisor” told me they were changed by CORPORATE and he could not help. AMERICAN AIRLINES... DO WHAT IS ETHICALLY RIGHT!

Again, AA blows my mind with the rudeness and lack of regard for their customer's time. I arrived early for a flight out of LAX last night, but they didn't think it was important enough to have more than a few agents checking in a line of at least thirty people. On top of that, they were rude and dismissive because I was going to miss my flight due to their slow-as-molasses method of getting through the people. You'd think the line was invisible. I almost missed my flight because they couldn't deal with the task at hand. So...it took about 1.5 hours to CHECK IN for my flight. Pathetic. On top of that, they are arrogant and calloused, no care in the world about WHY a customer is upset. This is a joke of a business. This complaint comes after several other horrible experiences with AA, including being overbooked and hung up on. I'm done.

Today I tried to cancel my American Airlines flight within 24 hours of booking, but was told that I cannot do it because it's Basic Economy. One of the agents happened to mention that if I cancelled 2 day prior to departure then they would do it, but when I called again the other agent didn't even mention that. So I requested that I at least get a refund for the return ticket which was 5 days ahead, but they refused bluntly and said the entire trip can't be refunded. She said the info is there on their website, but she wasn't able to direct me to any part of the website that mentioned about this and she told me that you would have got a pop about this when you booked the ticket, but apart from that there is no update on the website.

I had purchased a departure ticket on United to Houston. I purchased a return ticket on American Airlines. Due to weather, I never took off on the United Flight to get me to Houston. I should note all flights include American Airlines from the departing airport were canceled. United refunded my ticket with no argument and was completely gracious, similar to how Delta has been with me. Polite, clear and apologetic for the condition. I called American after United to cancel the return trip (both trips had insurance purchased on them). American told me they could refund because it was non-refundable. I told them I bought insurance for it. They did not care and told me I was responsible for getting to the airport and if I didn't get to Houston it wasn't their issue. I had flown American Airlines for nearly 20 years and will NEVER fly them again. Their customer service is horrific and their lack of logic is truly amazing.

I purchased a ticket back in December 2017 for a flight that was supposed to take place in February 2018. Due to unforeseen circumstances, I had to cancel my ticket knowing I would be the one at a loss, but at least I could salvage a little money that I had paid towards future travel. Side note, I tried several times throughout the year to use AA, but their flights are just so expensive. Finally, last week, my boyfriend and I found some good fares for a trip we plan on taking to see my family, hoping to use little of what I had from my cancelled flight, knowing it would involve some sort of re-booking fee. When we called customer service - as in 2019, major air company, this is the only way to re-use a previous ticket - we were told my ticket expired in December 2018 and there was simply nothing that could be done.

Our daughter was flying back home and the flight kept being delayed. She sat at the airport asking if the flight was going to be canceled. They said NO. After 6 hour wait, it got canceled and Jaccie (AA employee) left! Our daughter left the security area and when she got to the counter, he told her that they would not give her a voucher. AA wanted her to rent a car and drive to another airport. She is not old enough to rent a car. Weather was fine in Phoenix and in California. They still said it was weather related and no voucher for a hotel. We had to book her a hotel and switched her to United. AA should not be allowed to do business like this.

We booked a business class flight with AA last April for a flight to Miami. The flight departs in two weeks, We usually fly Virgin but decided to give AA a try. I frequently check my booking to see if upgrades to First are available and was astounded to see that our booked seat numbers had disappeared from the booking. We had 3a and 4a booked since April 2018 when we first booked and these were booked because they had good reviews. These were now gone, I contacted AA and was told the Equipment had changed? This is totally untrue - the plane is a 777-300 which they use daily on the LHR-MIA Route.

“Be Careful… American Airlines Scammed me out of $1040.64.” Stay away from American Airlines… Here’s how they scammed me!!! Thursday October 4 I selected a link from CheapOair; I went through the menu options and used my credit card to purchase airline tickets for travel from Pensacola to Puerto Vallarta Mexico. Everything appeared to work, but I never received a confirmation number or copy of my itinerary.

I’ve been an AA frequent flyer since the early ‘80’s - in recent years have switched to JetBlue - mostly because of free WiFi (I work on flights) and comfortable seats with good legroom. This past trip MCO-PHX-SNA and back to MCO - had such a witch in PHX as the gate attendant - I believe her name was Maria - on both legs of my flight - she made the entire experience negative and unpleasant. Flight out of PHX to SNA after many delays out of MCO by American - thus missed connections - she would not assign me a seat until 3 minutes before boarding. I said that I had paid extra for a decent seat on the prior flight that was missed because of AA issues - could she please help me get something decent on this leg? Her response - “the flight is full, you will get what you get.” What do I end up with - last row, middle seat, next to newborn infant (the baby turned out to be perfect) - thank you Maria (not).

I made a reservation for my daughter who is in college, so she can fly back home to go see a specialist. Unfortunately I made a reservation without knowing that she will have an exam on the day of travel. I called the airline to try and reschedule her flight for another day, but I was turned down. I explained the situation to them about her being a student and she has to be seen by a doctor because my insurance is not accepted in the state that she is in. I was told that, "Unfortunately we cannot change, refund or give you credit towards any future travel on American Airlines." They completely refused to help me in any kind of way whatsoever.