Earthlight Solar & Energy Solutions Reviews

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Edited by: Joanna Broder

About Earthlight Solar & Energy Solutions

Earthlight Technologies is a family-owned business offering design, installation, maintenance and repair services for solar energy systems at both the residential and commercial level. It also provides monitoring services, third-party financing and flexible payment options. The company is based in Ellington, Connecticut and provides service to Connecticut residents, as well as customers in Massachusetts (except for Boston and Cape Cod) and Central and Northwest Oregon.

Pros
  • Third-party financing available
  • Free monitoring through app
  • Maintenance and repair services
  • Panel and installation warranties
Cons
  • Prices not listed online
  • High upfront costs

Earthlight Solar & Energy Solutions Reviews

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    Page 2 Reviews 10 - 40
    Verified purchase
    Customer ServiceTechSales & MarketingPricePunctuality & SpeedOnline & AppStaffBillingRatesEquipment

    Reviewed Jan. 31, 2025

    We did a lot of research and we got bids from three different places. It came down to two and we chose Earthlight because of the price. Also, solar companies really don't give you a lot of choice and they have who they buy through. But the choice will come down to their knowledge base. Earthlight's rep was very knowledgeable about his products and the warranties were a little longer with his stuff than the other one. When my solar panels were installed, things were pretty smooth. They finished in three days and they had a month. But it took a long time for them to get us on the schedule to get them on the roof. It took us about four months from the time we signed our contract to get the solar panels up on the roof.

    Other than that, they have an app and we use it to see daily what we're producing. Unfortunately, PGE side is not easy to track on and our billing doesn't really show us live action stuff. But the app, which is called Enlighten, through the solar panel shows us. I'd tell my friends that I was confident that Earthlight is going to be around and that they were pretty knowledgeable about their product. I'd also tell them about the ease of being able to use the app and that it works well.

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    Earthlight Solar & Energy Solutions
    Response from Earthlight Solar & Energy Solutions

    Thank you for your great review, Nicole! We take a lot of pride in our knowledgeability and in the excellent warranty that we provide for our products and the installation work. We understand that the time needed to acquire permitting and approvals leading up to project completion can take a while and that can be frustrating to new customers; 3-5 months is average for roof mounted systems, while ground mount systems can take closer to 6 months. We hope that your system will continue to work smoothly for years to come, and we are here for you any time if you need us! Thank you again for going solar with Earthlight!

    Verified purchase
    Customer ServiceTechPunctuality & SpeedSavingsBilling

    Reviewed Jan. 31, 2025

    I was referred to SunPower who ended up going bankrupt three days after they sent Earthlight to my house. So, I ended up just going with Earthlight, and so far, having the solar system allows me to save on my electric bill. The work done on the installation was great as well. There were a couple times where I had to keep reaching out in order for things to move on or for me to get feedback on dates or when things would happen. So, the communication was a little bit lacking or they were slow to say what they were going to or when they were coming out to do something. But when they came out, they were great.

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    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedSavingsStaffEase of UseRatesEquipmentNet Metering

    Reviewed Jan. 16, 2025

    I've always been interested in solar and wanted it for my house. My roof was getting done and I had a company come around. I went through the process and they gave me their quote. The company I was working with said they were open and were pushing me towards their roof guys but they said I could get an independent quote. I have a friend who is in construction who is very thorough and he just had his roof done. So, I called that company out. Before they came out, they asked why I was changing my roof and I said I wanted to put a solar system. They sent their guy out who works with Earthlight. The company is very reputable. Before I did anything, the rep told me not to sign anything yet and gave me a quote.

    The solar is great. I switched over three months ago and it was low light, and my solar can run. I appreciate that. It exceeded my expectations for the lower part of the year. The customer service reps answered every question and concern about the size of the panel, why the panel and about hooking up. They explained net metering and did every single thing I asked for. I was already there with other companies. So, I understood a lot as well. But it's been flawless. In the long run, the solar panels are better for the environment and it allows me freedom of some other things that I did not foresee. I didn't realize that you can do all that stuff with electric. So, I'm just waiting for the bank to build up after a whole year, and I can see what I can do or what I can't do and what I can save money on. I am team Earthlight.

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    Earthlight Solar & Energy Solutions
    Response from Earthlight Solar & Energy Solutions

    Thank you so much for your wonderful and detailed review, Shiva! We're so happy we were able to help you with this project, to save money, and explore all the benefits of having a solar system. Saving up those credits for use during the months of lower production sure feels great! We are here for you any time you need assistance or have questions. Thank you again for being a part of the Earthlight family!

    Verified purchase
    TechStaff

    Reviewed Jan. 16, 2025

    The enrollment at Earthlight was good. They came out to the house and talked. Everybody was good and they were professional all the way in every phase. I would recommend them to friends.

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    Earthlight Solar & Energy Solutions
    Response from Earthlight Solar & Energy Solutions

    Thank you for your great review, Mike! We are fortunate to have such a great team of folks here, and we're so glad that you would recommend us to your friends as well. Please reach out any time if you have questions or issues we can assist you with. We appreciate you choosing Earthlight!

    Verified purchase
    Staff

    Reviewed Jan. 16, 2025

    I reached out to SunPower and they connected me to Earthlight for a brand-new install. We appreciated their responsiveness when we reached out to them and their professionalism, timing and promptness in getting things done and up and running. We like the way using solar reduces our reliance on the grid and it's clean energy, reducing our carbon footprint. We would recommend Earthlight.

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    Earthlight Solar & Energy Solutions
    Response from Earthlight Solar & Energy Solutions

    Thanks so much for your very kind review, James! We are so glad you appreciated our responsiveness and professionalism, we place a high priority on these aspects of our business. Being able to produce your own clean energy and reduce power consumption from the grid is wonderful, and we're so happy we were able to help you achieve your goal of reducing your carbon footprint! Please reach out any time you need anything, we're happy to assist you. Thank you again for going solar with Earthlight!

    Verified purchase
    Refunds & PayoutsSavingsBilling

    Reviewed Jan. 16, 2025

    I heard about Earthlight Solar from a friend, and my electric bill made me decide to go solar. Everything was fine, but things took a long time. It was from March to October and I wish I started the process in the fall. That way, by the time the system was hooked up, I'd have sunlight. I track production by looking at my electric bill right now. I've been so busy as far as going online and looking at it. When we first got it, I looked, so that way, I’d know what I was looking at and have the knowledge. Now that I've seen that we're not producing anything, I'm just trying to pay my electric bill and the bill for buying the system. Overall, I like everything about Earthlight, but I made a poor decision about the installation.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffRatesTransparencyEquipment

    Reviewed Jan. 16, 2025

    My son used Earthlight to install his solar panels, then I called them up and they came. They were fabulous. I had been inundated with people from solar coming here to my house. Most of them were horrible and obnoxious. They didn't know what they were doing and had no answers. Some of them drew weird lines on paper. When Earthlight came here, they were thorough and polite. They sat and spent three hours on the computer showing me how things worked, what things were, how things were done and what they did or didn't. I was amazed at them. Otherwise, I never would have gotten them because I've turned down so many people.

    I got the system at the wrong time of the year. I didn't get in until it got to be the colder weather. However, the first month was fabulous and I made more solar than I used, then it got to be the less sun and the cold and the rain. Now, I'm not making as much, but I'm waiting for the warmer temperatures to come. I'm sure that'll all turn around. From what I understood from my son, I'll have my best impact when the warmer weather gets here.

    Earthlight Solar has been been amazing. Any time I've called customer service, they've been right there for me. I also get constant emails from them for updates telling me what's going on or what my ratings are. They are friendly, knowledgeable, professional, and any questions I've had, they've answered. I've even left voicemails when the office was closed and they've gotten right back to me. I couldn't ask for a better service company. I'm so glad I went with them and not some of the other companies that were out here.

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    Earthlight Solar & Energy Solutions
    Response from Earthlight Solar & Energy Solutions

    Thank you so much for your excellent detailed review, Bonnie! We care deeply about helping our customers to make informed, educated decisions when it comes to going solar. We believe that a long-term investment in your home deserves to be handled with professionalism and quality customer care. We are always here for you if you need anything, or if you have any questions. We appreciate you being a part of the Earthlight family!

    Verified purchase
    Customer ServiceStaffBattery

    Reviewed Jan. 16, 2025

    Earthlight was a really good experience. They were on top of everything and made the process easy for us. We're enjoying going solar. Very recently, we had a problem with the battery and I've already been in contact with them and they've called me three times to start working through the problem. So far, the interactions have been great. They've always been willing to help us on whatever kind of problems we might come across.

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    Earthlight Solar & Energy Solutions
    Response from Earthlight Solar & Energy Solutions

    We really appreciate your glowing review, Jason! We take great pride in our customer service and being able to quickly and effectively resolve issues as they arise. We're so glad our team has maintained great communication with you, and we will continue to do so throughout the lifetime of your system. Thank you again for going solar with Earthlight!

    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 16, 2025

    I added on to my solar system using Earthlight Solar. It was to charge my electric car. Their customer service was very good and the installation was good as well. I was happy with the install. The only problem I had was with Eversource hooking me up for the final charge. I have not been able to enroll yet with Eversource for the new plan. I'm eligible for a new plan but for some reason, I can't get into it.

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    Earthlight Solar & Energy Solutions
    Response from Earthlight Solar & Energy Solutions

    Thanks so much for the great review, Timothy! We're so glad we were able to add-on to your solar system to help cover the increased usage from your EV. Thank you also for sharing that you are still unable to enroll in the new plan with Eversource, I'll have someone from our team reach out to help resolve this for you. Please feel free to reach out to us any time if you have issues or need assistance. Thank you again for choosing Earthlight!

    Verified purchase
    PriceStaffBillingCommunication

    Reviewed Jan. 16, 2025

    Our electric bill was through the roof and we were looking to make our expenses less expensive. We gave solar a try and look into what our options were. The process with Earthlight Solar was fairly easy. From the salesman up until when everything was getting installed to the final process, everything went smoothly. They were knowledgeable. The biggest thing was communicating. They communicated with my husband and me of what they were doing and how things were flowing, which, as a consumer, is super important. When you don't know what's going on with the project, it gets a little stressful. But they kept me in the loop of what was happening when it was happening. They did a wonderful job.

    I had to take a day off from work so they could install the system and once they were done with that, they did the next process of contacting my electric company. Having the system, we have seen a lower electric bill despite having some dark days. It's been a great experience. Earthlight Solar hasn't given us any reasons to be unhappy.

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    Earthlight Solar & Energy Solutions
    Response from Earthlight Solar & Energy Solutions

    Thank you for your glowing review, Ryan! We are delighted that you were able to lower your expenses by going solar, and that our upfront communication throughout the process helped you stay informed during the project. Please reach out to us any time you need assistance or have questions. Thank you again for being a part of the Earthlight family!

    Verified purchase
    PriceBillingBatteryRatesEquipment

    Reviewed Jan. 16, 2025

    I put solar panels on my house and then I didn't do the battery because I thought the battery was too expensive. I talked to this guy, Dave, that works for Earthlight Solar and he was a very nice guy. He said, "They're really not that expensive after you get all the rebates." He put the whole deal together for the batteries and it worked out great. Now that I've got the batteries, I'm off the grid a lot of the time as long as the sun's out and I have no electric bill. All in all, I'm pleased with the experience, and anybody that's interested in it, I refer them to Earthlight.

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    Earthlight Solar & Energy Solutions
    Response from Earthlight Solar & Energy Solutions

    Thank you so much for your review, Toby! We are so happy that your battery storage has been such a positive addition to your solar system, and that the incentives made this project affordable for you. We are so lucky to have folks like Dave P. on our team here. Thank you again for choosing Earthlight, and for recommending us to others!

    Profile pic of the author.
    Customer ServiceSales & MarketingStaffBillingTransparencyHonesty & Transparency

    Reviewed Jan. 7, 2025

    Almost 3 years ago I decided to go solar and Earthlight was the obvious choice. The sales process, the installation, and the service has been outstanding. I have had a few questions (all user error) that I have bothered Earthlight with the last 3 years and each time I have gotten a full explanation and response within the hour. In retrospect I want to highlight that my system has produced MORE energy than originally promised (yes there are still honest sales reps out there). Also, the last 3 years my lease payment has not changed once, but when I look at how Eversource does business I wish I could say the same. I could not ask for anything more, I got honesty, great service, and consistency. Thank you so much Earthlight for helping my family stretch our dollar a little further.

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    Earthlight Solar & Energy Solutions
    Response from Earthlight Solar & Energy Solutions

    Thank you so much for your detailed and glowing review, Derek! We're delighted that your system has exceeded your expectations for production, and that our customer service has been so helpful to you. Please don't hesitate to reach out if you ever have any questions, we are here for you! Thank you again for choosing to be a part of the Earthlight family!

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaffRatesEquipment

    Reviewed Dec. 30, 2024

    After meeting with representatives of other solar companies, we decided that the most impressive program offered was from Earthlight Technologies, but at the time we didn't know just how good a decision that would end up being. We are so pleased that everything we were told unfolded in just the way it was described to us - no surprises, no excuses, no having to return to repair shoddy work. This is a highly professional company, operating step-by-step and covering all the bases. Every one of their representatives and technicians was pleasant and knowledgeable. Whenever work was done on site, they cleaned up thoroughly afterwards. I have never worked with a better company.

    What impressed me more than anything, I think, is when the work was done and the solar panels operational, a representative came by as a follow-up to make sure we were all set and understood everything that would be helpful for us to know. In my many years as a homeowner, it's been my experience that every company out there wants the job but few really want to do the work (they cut corners hoping you won't notice). This is a great, great company that even years later checks in periodically just to make sure we don't have any question. If there were ever a company that deserved a 5-Star rating, Earthlight Technologies is it. We consider working with them one of the best decisions we have ever made.

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    Earthlight Solar & Energy Solutions
    Response from Earthlight Solar & Energy Solutions

    Thank you so very much for such a glowing review, Roger! We are so pleased that you were impressed with our craftsmanship and customer service, we believe that the follow-through before, during, and after any work we do is critical to ensuring long-term customer satisfaction. We are here for you any time there is an issue or a question you might have! Thank you again for your decision to go solar with Earthlight!

    TechRefunds & PayoutsStaffBillingEquipmentPermits & Inspections

    Reviewed Dec. 29, 2024

    Earthlight was fantastic. The Rep who came out first was great, not pushy. The engineer and his drone were super and the installers were all very hard workers. We passed all inspections on first pass. The reason I did this was so that when I retire in 5 - 7 years I will not have a power bill and the 27 panel system will be paid for by then. I am a project manager and deal with customer/employee relations and they have good employees.

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    Earthlight Solar & Energy Solutions
    Response from Earthlight Solar & Energy Solutions

    Thank you so much for your wonderful review! We truly appreciate your kind words in regards to our reps and employees, we are really blessed to have such an amazing team of people here. We are here for you any time if you need us, thank you again for going solar with Earthlight!

    Profile pic of the author.
    Customer ServiceTechStaffBillingRatesEquipment

    Reviewed Nov. 27, 2024

    Earthlight recently installed a 21 solar panel system. As you can see, I've rated them 5 stars. I've dealt with many companies over my many years and I have to say this was by far the best experience of them all. From start to finish, everyone I dealt with - whether in person or by phone and email - was top notch. They fully explained everything and even showed exactly how much my monthly lease payments would be throughout the contract. With the electricity rates in Ma., this is a no-brainer, especially if you heat and cool with electricity. Every one of the electricians and installers were neat, hardworking and respectful. They were always on time and would communicate if there were any delays.

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    Earthlight Solar & Energy Solutions
    Response from Earthlight Solar & Energy Solutions

    Thank you so much for your glowing review, Terrence! We truly appreciate your praise for our techs and installers, we are very lucky to have such a talented and hard-working team. We're happy we were able to help you lower your electric bill. Please reach out if there is anything we can do to assist you, and thank you again for choosing Earthlight!

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    Earthlight Solar & Energy Solutions Company Information

    Company Name:
    Earthlight Solar & Energy Solutions
    Year Founded:
    2008
    Address:
    92 West Road
    City:
    Ellington
    State/Province:
    CT
    Postal Code:
    06029
    Country:
    United States
    Website:
    www.earthlighttech.com