AARP Pharmacy Reviews

I signed up for this plan effective January 1, 2026. I submitted a refill request for January on December 31, late afternoon. I came to find out that because I submitted it a couple of hours before January 1, the $390 cost would not apply to my 2026 deductible under the plan. Spoke with several representatives who told me that it would be corrected; I even had it in writing from an online chat that it would be corrected and I should call another number to have the correction implemented. I spent at least 2 hours on the phone and when it seemed that a correction was finally going to be put through, the phone call was suddenly disconnected and I was told there was no way to get the agent back. The new agent said they absolutely could not fix the deductible issue and they didn't care if it was in writing that it would be done. I can't wait to get off this plan when the open enrollment period comes up.

This is for the AARP rx saver part d plan. They either deny or let expire every single prior authorization submitted. These are meds I rely on and have taken for years. I regret the day I signed up for this plan. If you value your health, DON'T sign up for this plan!

DO NOT SIGN UP FOR THIS PLAN! Unbelievable incompetence. Several times I was charged for amounts I didn’t owe. Other times, they didn’t bill me for what I did owe. Wait time on the phone is unconscionable. Very difficult to reach a representative and when you do, good luck with them transferring you to the wrong extension. Worst customer experience I’ve ever had in my entire life and I am 65 years old.

After my experience with this AARP endorsed (their name is on it) I am dropping my AARP membership. My drugs were all covered when I applied and my first claim for Mounjaro was denied and I am now out of drugs. They have not provided a reason yet. My doctor and I have worked hard to get my diabetes under control and now I am at risk. Don't touch AARP or United Health Care. Neither can be trusted.

I started on 2025 AARP Rx through United Healthcare January 1. It has taken all month so far to get some of my prescriptions into the Optum mail order system. They couldn’t find me in their system, although they had no trouble finding my premium payment. I haven’t received anything as of 1/22/25. The CSRs are in Asia, don’t speak good English, give incorrect information, put you on hold forever, and hang up on you. They transfer you around to their supposed supervisors and experts who have no answers to common questions. They can’t be covered under HIPAA privacy laws as they only apply in the US. I had to get Prior Authorization twice, plus an exception letter from my cardiologist’s office at the Mayo Clinic to ask for one of my medications. I told them they were required by law to send me a denial letter, but they insisted on only dealing with my doctor. After hours and hours of runarounds and wrong answers, Optum now claims they are out of the drug. I just received the denial letter, stating how to appeal. I would not recommend!

They have totally no regards. Has left me without life saving gamma globulin for 3 months which is on their formulary keeps saying it’s covered under Medicare part B 🤣. This is totally absurd and incorrect. The supplies for the medication comes from the DME/PI act of Medicare part B not the medication. Ok if that’s the case which is totally incorrect btw, why is it on formulary and has sent in as well as MD all proper paperwork for PA/PR. Most is outsourced to non medically inexperienced employees in Philippines! I’ve been a nurse for 37 years. I just called a lawyer, the Governor of state of FL… office and the OIG.

Web site: ** says price is: ** salts combo CAP 30MG ER You Pay $44.74 Initial Coverage Cost, 60 per Month, refill Every 1 Month, Tier 4*, $100 Copay. But the actual price at Walgreens is about $100/month.

All of a sudden they raised ** to tier 3. It's tier 2 everywhere else. Had to pay over $70. Before it was around $7. Was prescribed ** for pain from pinched nerve. They didn't cover it at all. Wanted over $70 but Walgreens gave it to me for $27, I have no idea why. In process of signing up for Cigna Secure Extra. Both meds are tier 2 with $10 copay. Was able to get coupon for ** from Shoprite and cost under $17 for 90 pills with 3 refills. I have Plan N with United Healthcare AARP and prices are OK. Whatever their problem is with Part D, it's not going to be my problem anymore. Good riddance!

I selected the AARP United Health Care (UHC) MedicareRX Preferred plan which started 1/2021. I selected this RX PDP plan since a.) the Medicare Web site showed it covered most my drugs and b.) the AARP UHC RX Sales Agent went through each and every of my medications, told me which were covered, what tier they were in, if they required a Pre Authorization, etc. In addition, the sales agent costed out each medication through the donut hole - as did the Medicare CMS web site when I was researching plans - yet it did not actually tell me the actual costs. You see, even if the meds that are covered show up as, say $3.42 for a tier 1 generic, you have to pay $10 co pay, etc for the other tiers. So, I learn that most my tier 1, tier 2 & tier 3 are much cheaper if I just pay out of pocket with no insurance. What a total rip off.

I called the AARP Rx plan for a renewal on a generic Rx and I was told it was not covered but I could pay the deductible of $400 and then I would be responsible for 30%. They now classed it as a Tier 4. Previously, I paid $28. For the same Rx. Also, I was on the phone with a representative who spoke very poor English, she spoke very quickly, put me on hold 3 times, then transferred me to the wrong department and they hung up on me. No resolution and I am in an emergency situation. Horrible customer service!