AARP Pharmacy Reviews

Terrible! I'm having to get a PRIOR AUTHORIZATION for every damn thing. To get ONE VALIUM pill to use for getting an MRI, I have to get ahold of my doctor to submit a prior auth for this damn $3 generic, tier 1 pill. The CUSTOMER SERVICE phone number to call goes to some SPAM phone sales sweat shop telling you that you are special and won a free FIRST ALERT button. I had to hang up and call the PROVIDER'S number, which everyone seems to do because the AI asks you to identify whether you are a member or provider. AARP should be ASHAMED they are associated with such scam business tactics.

I signed up for this plan effective January 1, 2026. I submitted a refill request for January on December 31, late afternoon. I came to find out that because I submitted it a couple of hours before January 1, the $390 cost would not apply to my 2026 deductible under the plan. Spoke with several representatives who told me that it would be corrected; I even had it in writing from an online chat that it would be corrected and I should call another number to have the correction implemented. I spent at least 2 hours on the phone and when it seemed that a correction was finally going to be put through, the phone call was suddenly disconnected and I was told there was no way to get the agent back. The new agent said they absolutely could not fix the deductible issue and they didn't care if it was in writing that it would be done. I can't wait to get off this plan when the open enrollment period comes up.

This is for the AARP rx saver part d plan. They either deny or let expire every single prior authorization submitted. These are meds I rely on and have taken for years. I regret the day I signed up for this plan. If you value your health, DON'T sign up for this plan!

DO NOT SIGN UP FOR THIS PLAN! Unbelievable incompetence. Several times I was charged for amounts I didn’t owe. Other times, they didn’t bill me for what I did owe. Wait time on the phone is unconscionable. Very difficult to reach a representative and when you do, good luck with them transferring you to the wrong extension. Worst customer experience I’ve ever had in my entire life and I am 65 years old.

After my experience with this AARP endorsed (their name is on it) I am dropping my AARP membership. My drugs were all covered when I applied and my first claim for Mounjaro was denied and I am now out of drugs. They have not provided a reason yet. My doctor and I have worked hard to get my diabetes under control and now I am at risk. Don't touch AARP or United Health Care. Neither can be trusted.

I started on 2025 AARP Rx through United Healthcare January 1. It has taken all month so far to get some of my prescriptions into the Optum mail order system. They couldn’t find me in their system, although they had no trouble finding my premium payment. I haven’t received anything as of 1/22/25. The CSRs are in Asia, don’t speak good English, give incorrect information, put you on hold forever, and hang up on you. They transfer you around to their supposed supervisors and experts who have no answers to common questions. They can’t be covered under HIPAA privacy laws as they only apply in the US. I had to get Prior Authorization twice, plus an exception letter from my cardiologist’s office at the Mayo Clinic to ask for one of my medications. I told them they were required by law to send me a denial letter, but they insisted on only dealing with my doctor. After hours and hours of runarounds and wrong answers, Optum now claims they are out of the drug. I just received the denial letter, stating how to appeal. I would not recommend!

They have totally no regards. Has left me without life saving gamma globulin for 3 months which is on their formulary keeps saying it’s covered under Medicare part B 🤣. This is totally absurd and incorrect. The supplies for the medication comes from the DME/PI act of Medicare part B not the medication. Ok if that’s the case which is totally incorrect btw, why is it on formulary and has sent in as well as MD all proper paperwork for PA/PR. Most is outsourced to non medically inexperienced employees in Philippines! I’ve been a nurse for 37 years. I just called a lawyer, the Governor of state of FL… office and the OIG.

Web site: ** says price is: ** salts combo CAP 30MG ER You Pay $44.74 Initial Coverage Cost, 60 per Month, refill Every 1 Month, Tier 4*, $100 Copay. But the actual price at Walgreens is about $100/month.

All of a sudden they raised ** to tier 3. It's tier 2 everywhere else. Had to pay over $70. Before it was around $7. Was prescribed ** for pain from pinched nerve. They didn't cover it at all. Wanted over $70 but Walgreens gave it to me for $27, I have no idea why. In process of signing up for Cigna Secure Extra. Both meds are tier 2 with $10 copay. Was able to get coupon for ** from Shoprite and cost under $17 for 90 pills with 3 refills. I have Plan N with United Healthcare AARP and prices are OK. Whatever their problem is with Part D, it's not going to be my problem anymore. Good riddance!

I selected the AARP United Health Care (UHC) MedicareRX Preferred plan which started 1/2021. I selected this RX PDP plan since a.) the Medicare Web site showed it covered most my drugs and b.) the AARP UHC RX Sales Agent went through each and every of my medications, told me which were covered, what tier they were in, if they required a Pre Authorization, etc. In addition, the sales agent costed out each medication through the donut hole - as did the Medicare CMS web site when I was researching plans - yet it did not actually tell me the actual costs. You see, even if the meds that are covered show up as, say $3.42 for a tier 1 generic, you have to pay $10 co pay, etc for the other tiers. So, I learn that most my tier 1, tier 2 & tier 3 are much cheaper if I just pay out of pocket with no insurance. What a total rip off.

I called the AARP Rx plan for a renewal on a generic Rx and I was told it was not covered but I could pay the deductible of $400 and then I would be responsible for 30%. They now classed it as a Tier 4. Previously, I paid $28. For the same Rx. Also, I was on the phone with a representative who spoke very poor English, she spoke very quickly, put me on hold 3 times, then transferred me to the wrong department and they hung up on me. No resolution and I am in an emergency situation. Horrible customer service!

I have been a Pharmacist for over 52 years and have never witnessed a bigger ripoff than United Health Care Part D has provided to the consuming public. AARP does not care since they get a big payback off the backs of the vulnerable. To make matters worse Medicare Fraud Waste and Abuse pays little attention to complaints and sends you back to United Health Care. Their mail is always full. I could write paragraphs in detail but I will provide the best advise I can give: Use GoodRx to find the best price and pay cash. It will benefit you in most cases. The formula that United Health uses only pay for the cheapest of drugs and they can be obtained almost anywhere for less money. Only the very lucky get prior approval on more expensive drugs and only if United gets kick back from drug companies. A truly ugly situation all around.

As a disabled individual, I have had Medicare Part A and B alongside Medicaid most of my life. In 2013 I was automatically enrolled into a Medicare RX Plan through AARP that was paid for by Medicare. Apparently, in 2018 the cost of the program increased to $4.10 above what Medicare was willing to pay for. The problem is, no one ever told me this in advance nor was I ever given an option to refuse. I am told a letter was sent to inform me, but even if that is true, as I understand "slamming" is an illegal practice where a policy change is made without explicit permission. Sending a letter, and then changing it because I did not receive or respond to a letter, is wrong.

The several times I've been on the phone totaled to 7 hours... First, they told me because I moved, I was not covered in another state. I call and changed the address before I left. Then I was told I need to reinstate. When I thought I've already done it I was told everything should be as usual other than the change of address... Then they called me up saying I owe money from Feb of 2017 a year??? That is a year and a half ago. How do they come up with that when I have everything on auto pay. They have no explanation as to how hey came up with that amount. Well!!! I paid it because it was less than $90 and I did not want to be on the phone again... After 2 weeks, they send me a bill saying I owed money again??? I am on auto pay!!! This is a bad joke or something. Who do they hire to work in the billing dept??? Up to now, there is no answers... And the phone center is in the Philippines or somewhere in the Far East.

I have been trying to get my Medicare-United Healthcare Part D prescriptions sent to me since June. United Healthcare farms this service out to Optum Mail Orders. For the past three weeks I have made 12 hour-long phone calls to these people and have followed their instructions in detail. First, they sent faxes to my doctors several times using the wrong number, then claimed my doctor did not respond. The doctors never-ever received any information even after being told by Optum it had been sent.

So far, these past several months, I have been unable to fill prescriptions that I need to take because everything seems to be non covered by United Health Care, or it is a tier 4 and costs me $400+ for 30 day supply. The company does not seem to be based in America anymore, has no English speaking reps when I call on the telephone. To make matters worse, the premium for this plan has skyrocketed this year. I used to pay $39 per month but this year the cost has jumped to $72.60 per month. I am a retired senior citizen, on Medicare and a small pension (but not small enough to qualify for any financial aid). This company has to be driven out of healthcare business. They are shamefully ** their customers.

AARP United Healthcare Rx Plan: This is truly the worst plan I have ever had. most of my med are no longer covered. Also why is it that I paid in American money, but I get someone in India? I have to call 3 to 4x a week just to keep asking for info that have not been sent. Then after I called and tried to talk to "the help" and told her 3x not, NOT to send or change my for an order that cost me $175.00 plus bank fees. This is the type of company that should be closed. It's hard enough to be on SSDI let alone have to fight for meds because no one listens to you (will maybe if they spoke English). I have filed a complaint once already and will be once again. Saying you have sub-par service would to say you have some kind of service. But this company has NO service.

Per doctor's order after surgery need pain medication. Went to Walgreens to fill the prescription for Generic 20 ** tablets. Upon picking up the prescription I was told the cost would be $9.04. With my previous Medicare plan, Cigna Healthcare, the price I was paying for 15 tablets was $1.02. UnitedHealthcare could not explain why the price difference. What it is price gouging by the UnitedHealthcare and Walgreens. Will submit to FDA and Medicare this issue.

AARP United Medical Part D. I just turned 65 and was very afraid of Medicare. As I had to sign up, I listed all my medications and three of them that were on the list and approved were denied after I took the time to go to the Dr and obtain my legally written prescriptions. I have to say these were not narcotics, just medications to cure pain I had. So it seems we get screwed again, income tax, now insurance. Those holding office should subscribe to Medicare for 6 months to see if they don' blow a gasket and get lost in the red tape.

While my bank shows regular eft deductions, I have received 3 letters saying my bank turned down the eft request (both the bank and AARP website show my premiums as paid by eft). When I got the third false non-payment letter, I called customer service. The account number the representative gave me over the phone was completely wrong. The number must have been right at some point as they have been regularly deducting premium payments from my checking account. I gave him the correct account number to pay for the next month and he said I would have to send in paperwork and a cancelled check to sign up again for eft.

I first joined AARP, United Healthcare Rx plan. I didn't have any problems except they wanted more & more money for premiums. I quit them & joined Symphonix. The plan was reasonable but then merged with AARP. On the 1st, I received 5 different letters about what I was to pay. When I got that straightened out, I found out that I had to pay $650 for a RA medicine every month, that I needed to move. I'm over 65 & on a limited income but I seem to be stuck with them & can't receive any outside help because I have a "Perscription plan" already. So now I'm in constant pain since I can't afford the medication that I need.

I have had a Medicare Part D plan with AARP / United Healthcare / OptumRx for one month now. It is by far the worst prescription drug coverage I have ever had. I have had a chronic illness for 20 years and have a lot of experience with insurance companies. OptumRx is refusing to cover treatment I have received for 20 years even though it is in their formulary. They have refused another Rx after appeal as well. Will be canceling my policy and suggest you avoid this company. In addition, communication is near impossible and they even have an incorrect Customer Service phone number on my card.

Recently I ordered ** from my AARP Medicare RX Plan which is a PDP plan. When I received my order I found that they had substituted a generic drug called ** without informing me or my doctor. Under my PDP plan I have a copayment of $90 for a tier 3 preferred drug such as ** (90 day supply) and a zero copayment for tier 1 and tier 2 generic drugs, however United charged me $90 for the generic. At first I thought it was just a billing error, but when I contacted them they said to them ** was a tier 3 preferred drug and it made no difference if the drug is a generic which is stated on the drug's website. Even on the bottle that was sent to me it states that ** is a generic for **.

I am a senior, single woman, close to 68 years of age. I have very limited income and am not currently employed, but drawing SSI of $1300 a month. When I researched, as much as possible, the "best" prescription drug plan, I was told by my local pharmacist that the AARP United Plan was the "best" so I signed up for the Preferred Plan.

Was not informed at time of enrollment that my prescription drugs could not be filled at Barth's Pharmacy in East Moriches.... nor was Barth's Pharmacy informed of same. I found out yesterday, 1/5/17, which too late to change prescription plans. But....if you are not enrolled in any plans, you can enroll anytime. Is that fair? I am not satisfied with this system and I want to know why Barth's Pharmacy is not included with AARP.

I have been having bad back pain since 1995. They prescribe me different meds as I find out I have allergic reactions to some. Others don't work. I just had an MRI that show's my L4 and 5 are protruding 7mms and pinching on my nerves on the right. I am literally in tears from the pain. I called because after trying some 20 odd meds, my Dr. has decided to treat me on ** and **. They say I have to try 2 meds on their formulary which I did. The ** makes me sleep all day and the ** patches last 1 day not 3.

The service through OptumRx has deteriorated dramatically since we first started with them. Every time we have to order a prescription or have one refilled it has turned into delay after delay. Their mail order pharmacy apparently is being run by people who don't know what they are doing. Our doctor's office faxed a prescription a week ago - received confirmation from OptumRx that the prescription was received. We never received the prescription - check online and no prescription showing. Called OptumRx and they said they never received the prescription. Called the doctor's office and they assured me that the prescription had gone through. They resent the prescription, received confirmation and telephoned me to let me know that it had been done.

United HealthCare is absolutely horrible!! Last fall, during open enrollment, I gave them all of my prescriptions and dosages. I spent hundreds of hours, along with my relatives, reviewing different Part D plans. I was told by a United HealthCare CSR in November 2015 that ALL of my medications would be covered. However, as soon as 1-1-16 rolled around, 3 of my regular prescriptions were denied. I now have to deal with 3 separate companies for my prescription appeals/grievances: United HealthCare, OptumRx and Maximus. It's exhausting.

I have used this lousy online service for three years and each year it gets worse and worse. They take forever to process your orders when order a refill, they take forever to ship your prescriptions to you and when you have to call in to complain they take forever to connect with you. I'm going to Walgreens with the hope of getting better service than this crappy online provides.

AARP MedicareRx preferred [pdp] by United Health Care, P.O. Box 29300, Hot Springs, AR 71903-9300. This outfit is a rip-off and should be investigated by AARP and our government. Their premiums are too high and their co-pay is also. Their customer service is polite but has excuses for everything. For 2013 my wife and I paid out over $1000 per month for health insurance and drug cost. Since then I have made several changes, get some from Canada [no insurance] at much less cost. As of Sept. 2015 their report states they paid 285.12, and I paid 833.12. Their prem for 2016 will be 783.60 for the year and the co-pay is higher on everything. Needless to say I will change for 2016. There are many plans out there for much less cost to consumers.

I started with the AARP Pharmacy plan and after 2 years I came to the conclusion there were better plans and at less money. First I called them to tell them I would not be renewing my plan however they kept billing me for payments. I hadn't used the RX program in probably over a year and by not paying their monthly fee there should have not been any RX service. I figured wrong as they now have a collection agency after me for payment of something I never wanted or used. My credit is excellent as I always pay on time or upfront but AARP Pharmacy does not care about their customer. You are a Medicare number and their major concern is about those premiums coming in every month. If you do decide to go with them, you will get a taste of their care for you when dealing with their service department.

Intolerable waiting time for simple phone inquiry. Ronald from VA wrote on 01/17/15: HAVE HAD THE SAME EXPERIENCE TWICE!! [Been a Customer even longer!] [AND: would have added "Reply," but THAT didn't even work!]

AARP INSURANCE IS SCREWING THIS SENIOR!! In their pharmacy they are charging me for two months of prescriptions, but I only get a 30 day supply. You see I get my injections for diabetes in a 10 ml vial. I have to get 3 vials to last me a month. 3 vials is more than I need. 3 vials last 1 month and 1 week, so I have to pay for an extra month of medicine, even though it is only 1 week worth of meds. I ask if they sold the vials in different sizes - No. I WONDER HOW MANY OTHERS ARE GETTING A SCREWING?

Co-pay on ** went from around $5 to $25. When I called their provider customer service nicely said that's now what it is. They suggested I contact AARP. Tried to do that three different ways with no luck. Maybe I can do OK without the drug? Not a good experience.

My mom is due a refund from MedicareRx. My sister and I have been promised that a check will arrive for my mom going back to July 2014. There have been five phone calls of one to two hours each during that period. Each time we call, the answer is the same: give us six to eight weeks. My mom paid all her bills on time; is this how the company treats its elderly customers?

Enrolled 2 weeks ago and received the welcome book before ID cards and member info, which is supposed to come first. Called and spoke to a customer service agent and she was barely paying attention to me and showed not much concern for my issue at all. She said, "just wait a couple more days and it should be there." Not apologetic at all about their mistake. Very poor customer service.

Every time I call, I am put on hold for a very long period of time. Today I call with a question about EFT and waited for almost 15 minutes, which is short and was told she would have to transfer me and I was on hold for 40 minutes when I was disconnected. I called back and waited for 1 hour and 6 minutes, finally I just gave up. I have been with you for over 2 years but I will be changing my service next year if this is the way you plan to treat your customers. By the way I can prove what I am saying with my Cellphone bill. It's not just this time but also all the time. You can call me. I am tired of being put on hold. You have my information.

I joined AARP medicare prescription drug program by United Health Care. Besides having an extremely serious and painful neurological condition called CRPS/RSD, besides already having 3 open heart surgeries, being in heart failure, needing a heart transplant, I then came down with a severe case of CRPS, which besides leaving me almost completely debilitated, the extreme breakthrough pain from the CRPS is putting as my DR. wrote a letter, that without the ** oral transmucosal 1600mcg 4 times a day for the breakthrough pain, which has now put me in heart failure making a transplant vital. I've been on this medication for almost 4 yrs now, and even on the Mcgill chronic pain scale index, it is at the top at 48 out of 50! Nothing is higher! There is NO cure, and with my already weakened heart, the tremendous pain and stress this is putting on my already failing heart.

I called today to inquire about changes in Rx insurance & had my land line phone volume all the way up & could hardly hear the representative and had to ask her to speak loudly while I am NOT hard at hearing. Her voice was hardly recognized as if she had a stuffed nose, representatives dealing with public should have a clear & concise voice to be heard and understood. My previous experience was very pleasant except this time. Maybe each supervisor should check his or her staff for their voice clarity before the start of their shift. I was about to hang up & call again hoping to get a representative with clear voice.

I got a pharmacy discount card though AARP. When I check to see what the price of the drug would be with the discount which was said to be 38% the price was more than the normal price. So much for a discount.