Brilliant Earth Reviews

My fiancé bought my ring from brilliant earth and within 2 months a diamond fell out. They took it back no problem, although it took almost a month to get it fixed. Then 3 months later, another diamond broke and again 1 month later... I cleaned it and cared for it like anyone else and never actually hit it on something. There was no incident. Each time this happens I am without ring for a long period of time... No compensation & it doesn't make this company look very good having diamonds fallen out 3 times within the first year of owning it. It's just overall very disappointing after spending a very large sum for this ring.

I went to the Brilliant Earth showroom not knowing what to purchase. The staff was so friendly and helpful to help me narrow down what type of ring and style would be best for my budget. I had been so nervous, given that this is such a special and expensive purchase and they made me feel at ease the whole time. My fiance absolutely loved her ring and can't stop showing it off to her friends.

I ordered my wedding ring and engagement ring from here. Of course, their rings are gorgeous. But I've had both of them for less than 2 years, and in that time I've had to send them back 3 times. A few months ago a diamond fell out of the setting of my wedding ring. Just today, I noticed that a diamond had fallen out of the setting of my engagement ring. Who wants to deal with that at all - much less more than once a year? Dealing with a smaller, primarily web-based company like this makes it harder to take care of these issues expediently.

Like many other reviewers I purchased a ring from Brilliant Earth. They advertised that if you made a purchase they would sent a complimentary gift, which showed pictures of an emerald necklace and sapphire earrings. What they sent me was the same pair of "gumball machine" silver studs that the 4/2019 reviewer got. When I complained that they looked like rounded thumb tacks that you'd find in any office, I was told that they would send a new pair of the same earrings out to me. I told them, "Don't bother, they are cheap and look ugly." I threatened to return the entire order (with my fiancee's approval of course) and they made no attempt to resolve the matter. They sent me a return label!! They clearly don't care about their customers and they tell you to take what they give you or kick rocks. We will be buying our wedding ring elsewhere. Horrible customer service!!

I recently went through the process of helping my brother purchase an engagement ring with Brilliant Earth. The customer experience when choosing the ring with Sara was exceptional. She couldn't have been more helpful and we were so happy to have her as part of this experience. However, Brilliant Earth fell short when it came to execution and taking responsibility of delivering the ring a day early in the hands of his fiance. She literally signed for it!

I spent a lot of time at the showroom trying to find the perfect ring and my experience could not have been any better. The final result, my wife is showing off her ring everywhere and is walking around with the biggest smile on her face.

I ordered a ring from Brilliant Earth and later decided that I wanted to change what I ordered (they send an email about charging your credit card, where you have to confirm the amount and authorize them to do so). I had not responded to this email as of yet, and decided to cancel my order. When I called in the customer service agent was willing to cancel my order, I had told him that I was going to change the stone and he said that was fine. The original order was canceled.

I just had one of the best experiences at the location in SF. I was treated with care and never felt rushed or pressured to purchase. The staff was very informative and could not be happier with my latest purchase.

Bought a gift online and it was delivered on time over the holidays and was packaged beautifully. The item was just as described and even more gorgeous than the photos do justice. I highly recommend shopping with this company!

We had virtually the same experience as another reviewer on here. We purchased a sapphire engagement ring from Brilliant Earth in January. When it arrived, the sapphire was a much lower quality than advertised in the pictures and a completely different colour. When we contacted them to ask for a replacement, they charged us over $1,000 to get a stone that resembled what we’d ordered to start with. It also took a painfully long time to get the replacement ring meaning we had announced our engagement and were without a ring for a month. We didn’t even have it for our engagement party despite pleading with them to expedite the process. I made a formal complaint one month ago and have made absolutely no progress. We are heartbroken to have had such an important and exciting time for us stalled by misleading advertising and terrible customer service. Avoid! There are more reputable ethical jewellers to choose from.

I contacted Brilliant Earth around 7 weeks before my wedding wondering whether a custom design for a man's band was feasible in that time. I was assured that if I was timely in my responses to the rep I'd be put in touch with, it was highly likely. I'd purchased my wife's band and engagement ring from their other departments before, so I went ahead and was put in touch with the custom department and a representative named Alexandra. This is where everything started going wrong. From the start, the rep showed NO urgency, despite the looming wedding date. It was a frequent occurrence for the rep to not respond to my questions or responses 2 or 3 days later, even accounting for the rep's days off. After 3 weeks of her asking questions that should've been asked early on, I reminded her of the wedding date and my concerns about it getting increasingly less likely I'd get my ring in time.

My partner and I chose my ring together. We couldn't quite find the setting I wanted, but Brilliant Earth had it. Shipping to Australia was very prompt. The ring arrived in a gorgeous wooden box, and the ring itself is just stunning. I had to send it back to be resized, but this process was seamless and postage was very quick considering it went all the way back to Colorado. I got it back shortly after (return shipping and resizing was free) and couldn't be happier with the product.

I have dealt with lots of jewelry stores in my life and I have never had such great service like I have had with the Brilliant Earth store in Washington. The staff there was extremely professional and attentive and were able to narrow down exactly what I was looking for. I could not be happier with my purchase and will be spreading the word about them everywhere.

My husband purchased a ring for me from this company. They kept saying there would be a delay. Finally my husband tried to cancel the order but they said the ring was in transit. They offered a pair of diamond earrings for all the trouble. Two weeks after my ring arrived I received a pair of cheap silver studs that looked like they came from a gumball machine. Do not use this company. There are plenty of reputable jewelers. Brilliant Earth is not one of them.

Nothing feels better than going shopping and leaving feeling like a million bucks. I had a modest budget for earrings and was originally hesitant about going to Brilliant Earth because I guess I thought it was only for higher end budgets, however the staff reassured me that we could find something nice with my budget and they were right! They never made me feel like I wasn't good enough to shop there or anything like it. I felt like I was a princess from their service and every time I wear my gorgeous new earrings, I feel the same way.

I had always wanted a sapphire ring and I searched for so long. I found Brilliant Earth and I liked the ethical approach of their stone mining/supply and the settings they proposed. I discussed online and decided to make an appointment at the Washington shop. I enjoyed the experience and I was very happy to have done it. It is such an important decision and also an investment. I was happy to see the settings and try them on. I picked a very different setting than the one I had chosen online. I received the ring today. The ring is really stunning. I love it so much!! It is a beautiful ring. The shop assistant Ruthy had been very helpful. She advised me well as I explained what I wanted. I am thrilled and super happy of my choice. I also found an additional setting for my original engagement diamond ring. This is my next purchase. Thank you Brilliant Earth for this very positive experience! I hope the ring will stay as beautiful as it is today for a long time!!!

So I have been stalking Brilliant Earth's vintage collection since I was 18. My boyfriend and I have been together over six years and he kept seeing me look and this amazing vintage ring. It is a 14k engagement ring from the 1950s with delicate band engravings like flowers, with a total of 7 old mine cut diamonds. He decided to buy it so he has it for when he is going to propose (he still wants that to be a surprise). I was a little worried about buying online and I couldn't find many reviews about their vintage collection but when it arrived it was stunning. Some other reviews had talked about the quality of their new rings being iffy but this is perfect! My boyfriend had me look at it to make sure it all checked out (a little big but that is an easy fix). It is the most gorgeous ring I have ever seen. Diamonds are very secure. Can't wait to get it sometime this year! Thank you Brilliant Earth!

I have a very busy schedule and was in a very time sensitive situation when I called Brilliant Earth. The team was very flexible at being able to fit me in and was very impressed by their selection. I would highly recommend them!

I made an appointment with Liza to look at stones to replace a missing one from a ring that belonged to my mother. I had visited other local jewellers however couldn't find the perfect one. Considering it was to replace a sentimental piece that already existed, I had a very good idea on what I was looking for. I brought pictures of the original ring and Liza spend her time showing me options and we found the perfect stone. Excellent service and I'm thrilled to have my mother's ring restored to the closest thing possible to the original!

Service during purchase and after sale are really above and beyond. I had a few questions when making my purchase which were responded to and when my order arrived I had some questions about how to care of my ring and the service was the same then too. Great site with exceptional customer service!

Bait and switch. I purchased a diamond engagement ring from their online store. They charged my credit card and sent me a confirmation email. Almost a week later, they called me to say they won't send me that ring unless I pay them an additional $7,000 beyond the posted price that I had already paid. Alternatively, they would help me find a different ring that is also a much higher price. The customer service manager offered me only $150 for the problem, which isn't even half the tax. AVOID THIS PLACE IF YOU WANT TO GET WHAT YOU ORDERED.

A friend suggest I visit Brilliant Earth since I was looking for a specific type of pendant necklace for my mother's birthday. The woman who helped me took her time and we were able to find the perfect piece. She reassured me that if there was any issue that my mother wouldn't have any issues going back but she absolutely loves it! Thanks for your help, Alexandria!

I posted this review elsewhere as well but I felt it was important to give this company more visibility on their excellent service. Brilliant Earth is not like your usual pushy jewellery store. Here you can make an appointment and the team offer a personalized tailored experience. They take the time to understand your needs and budget and truly work hard to find you the perfect piece and ensure you leave happy. When you're spending a significant amount on a piece of jewellery you intend to have for a long time, the service here is exactly what you expect to have.

My fiance and I just got back from a great experience at Brilliant Earth. Although we didn't pull the trigger yet, we will definitely be making a purchase with Lauren in the near future. She took her time to explain the difference between stones and settings and although we were slightly overwhelmed (our fault, not hers) we wanted to come home and give it some more thought. She wasn't pushy at all and gave us as much information as possible to help us make our choice. We will be making another appointment to return soon.

I went to Brilliant Earth looking for a pendant necklace to match some earrings my husband bought me a few years back and I wasn't disappointed! The sales lady was very welcoming and took the time to look at my earrings carefully and made some lovely suggestions. I selected the perfect necklace and she even took the time to clean my earrings for me even though I didn't purchase them there. THAT is great customer service!

My fiance is Irish and was adamant about having a green stone for her engagement ring. Thanks to Amanda at Brilliant Earth I was able to find the perfect ring that my fiance absolutely loves! I was stunned that Brilliant Earth offered so many different options and was able find exactly what I was looking for.

I was so glad a friend of mine recommended this place! She told me how her husband looked for over a year for the right place and Brilliant Earth quickly won him over. I made an appointment with my fiance to the showroom and we were stunned by how beautiful this place was. The service received by the staff at the San Diego location was nothing less than exceptional!

Walking into the Brilliant Earth showroom will leave you in awe! The staff was very friendly and helped us pick our wedding bands and the whole experience was phenomenal from beginning to end. They followed up with us a week later to ensure that everything was ok with our purchase.

I went to the Brilliant Earth showroom in SF and Jeremy helped me select some Christmas gifts. Even during the crazy holiday season I was helped patiently by Jeremy and I wanted to come on here and make sure this company gets some recognition for their staff and beautiful diamonds.

I bought a necklace from the Brilliant Earth website last week and received it already! I was extremely impressed with their packaging and the gorgeous quality of the piece. I have had nothing but a 5 star experience with the company thus far.

My boyfriend at the time purchased a beautiful engagement ring from Brilliant Earth. I’m the one who originally found the site and we picked out a ring together. When it first arrived and he proposed, the ring was stunning. Loved the box it came in as well. However, only a month or two after having it, I began noticing the white gold was turning yellow, like a cheap ring you’d buy from Walmart or something. I always took it off to wash my hands, etc, so to say I was disappointed is an understatement. We contacted the site to see what they could do and the customer service rep blamed the yellowing on my every day wearing of it and contact with water (which I actively avoided, so that’s **). She told me they would happily replate the ring for me so it looks brand new but it would cost $150. $150 to replate a brand new ring that I had only worn for 2 months. Wish we had gotten the ring elsewhere.

We got my engagement ring here and I couldn't be happier. They offered a great selection and we were patient as we narrowed down our choices to find the perfect ring. It's a very expensive purchase, so I was happy they took the necessary time to make sure we were truly in love with the piece before buying it. I said YES to the ring! Overall, wonderful selection and great customer experience.

I walked into the showroom with my boyfriend at the time and was immediately greeted by Briana. She showed us all of the different types of rings, diamond cuts and settings to choose from. I could not be happier when my ring arrived! I keep getting compliments everywhere I go.

In August of 2017 my now husband purchased a diamond and ring setting from Brilliant Earth. Less than a year later, and while on my honeymoon, one prong broke off of my ring and two others were damaged and the diamond fell out never to be found. Obviously upset, I called Brilliant Earth to let them know what happened and to my surprise they only asked if the ring was insured and when they found out it wasn’t said there was nothing they could do. I insisted that there must have been a problem with the ring because I hadn’t even hit the ring and felt there was no reason for the damage.

I booked an appointment with the Brilliant Earth store in San Francisco and my overall experience was fantastic. I was treated with white glove service from the moment I walked in, (was offered water) and Lauren was patient with me the whole time I was there even though I was very indecisive.

This is The email sent after the second delivery date passed... "Dear anyone who actually reads this, I am requesting a full refund on the engagement ring I never received. I will also need a return shipping label for the "stand-in" ring that was sent in lieu of the ring I ordered missing its original delivery date of 11/19/2018. The same Ring has now missed its second expected delivery date of 11/29/2018. Throughout this entire process I've had to initiate all of the contact to customer service as to why it's not here and/or when it may be here, starting over with each customer experience representative. This is not customer service, this does not show me that you care about my experience or business.

I was so nervous to shop around for an engagement ring for my girlfriend and the moment I got to the Brilliant Earth showroom I was greeted by a patient staff that made this experience so great. This is such an expensive purchase that it was good to get an education on what I was buying. I couldn't have narrowed it down and made a decision without the staff being so helpful.

Have not even received the ring yet and already have buyer's remorse. Believe the reviews that customer service is either non-existent or completely unhelpful. We placed an order for a very slightly modified ring. The details we sent were so clear I was worried we seemed patronizing, but even the most descriptive details were not enough. We received the sales receipt on the same day we signed authorization to begin production of the ring. Sales receipt shows that the agent had submitted the order entirely wrong, in addition to the fact that we had been charged an extra $300.

The luxury jewelry purchased was gorgeous. However, there was a quality issue with the gold - it was not solid. It was returned twice for inspection and repair. I was always calm and supportive stating that I love the gorgeous piece of jewelry, I just need the gold to be inspected. I was repeatedly told I was the problem ruining the gold. I clarified that I had a wedding ring for nearly 10 years with no wear/tear and that there must be something wrong with this gold as it was falling apart in less than 6 months. After several attempts to escalate the issue, I requested that they allow me to warranty the ring as it was faulty so I could purchase a new piece elsewhere. They refused to allow me to warranty the ring. Worst customer service I have ever dealt with. We spent enough on a ring to purchase a vehicle and they refused to work with us to find a solution.

A glance: Company has issues with consumer transparency. Order invoices that have been adjusted will not find their way to you, no matter how many times you waste your time calling. If you leave a message, do not expect a call back sooner than 8 hours when you are told it will be same day. Problem escalations will be extremely stressful on the buyer. This company seems to have difficulty getting things done. "Ethical" company with flat out false customer solutions. *I do not TRUST this company. I believe they LIE based on my experience. I would not suggest this company to anyone, for any reason.

Brilliant Earth was very nice for jewelry and it gave a awesome look on me. Not so expensive too. Overall experience was good and it was a fun shopping at this place. I love shopping here every time and it is a real worth for money and am sure everyone will enjoy it a lot. All can try and see on you.

My engagement ring is from Brilliant Earth (I helped picked it out). A lot of their designs are rather generic (I'm rather eclectic) and it does take some of the excitement out of picking a one of a kind item. But the color and clarity of the diamonds are beautiful and I love that the diamonds are ethically sourced and sustainable without compromising the quality of the stones. Knowing that a portion of the proceeds will be donated helps soften the blow of such a major purchase as well. All valuable stones are pricey, but I still appreciate knowing the source. Also mine suits my personality without being flashy. Would but from them again.

Good value for price and great quality and is always around in my local area. And it's something my family has always bought and always trusted for generations to last for a very long time. I am very satisfied but it would always be great to reduce the price of the jewelry. And bring more opportunities of purchasing these jewelry accessories.

I like Brilliant Earth because they use pure sources. They are ethical in your jewelry practices and give back to the people who have been hurt by unethical practices. I love everything about this jewelry. I also like that they have price points in all price brackets. I wish there were more in the mid price range though. Otherwise wonderful experience. Everything I have brought has been top quality, very durable and beautiful. Free shipping and they ship quickly and pack it well. They also have free returns but I have never had to return anything. Great company.

I heard Brilliant Earth is a company I can trust. I heard only positive reviews and we decided to buy a ring there. They offer a lot different styles for everybody, prices very great and it's very affordable. Love this company a lot. It's great quality, designs and overall I am very impressed. Amazing and would recommend it but I wish they could have a store somewhere in Wisconsin so I could go in and check their assortment.

I would choose this jewelry place over anything else because it's not expensive. It has beautiful jewelry and I'm really impressed. It's very nice and wonderful. The features are fantastic and I just am in love with it. But they could improve their employees for they're not always full eyes on the jewelry. I would share this place with my friends and family so they know about this place.

Brilliant Earth was the first place I bought from and I just overall like the designs of the jewelry. The colors and shapes are eye catching and are created very well. I also like the pricing of Brilliant Earth jewelry. But I wish the shipping would be a bit faster.

Their ads drew me in, they are fashionable as well as beautiful and make you want to visit the site. Once you are there it is easy to navigate and the selections are so special it hard to select just one. Their jewelry is always elegant, shiny and sparkles in any light. I can trust Brilliant Earth to always have quality merchandise that I and my family will treasure through many generations. But they should have more sales, with today's economy and political atmosphere one never knows what is going to happen. Unlike stocks and bonds jewelry is an amazing investment.

I like their unique design. They put a lot of thought into the details of each piece of jewelry. Their designs are a true work of art flawless and perfect. It fits my style and they always have exactly what I am looking for. They have something for everyone. Beautiful jewelry of all kinds. Everything I have bought from them so far has been great no flaws.

Brilliant Earth jewelry is hands down and one of the best brands around because of the elegancy and taste of their products. I always choose Brilliant Earth over brands because it's my favorite jewelry brand ever. It has the most affordable jewelry with the best style and the quality is unbelievable. It's simply amazing. You really get what you pay for and you can't ask for a better price or better quality piece. I always wear my brilliant earth jewelry almost every day and I always show it off and tells my friends about it. I will continue buying this brand in the future until I die because that's how much I love the jewelry.

The jewelry shines like a rainbow and many people remark on the colors displayed. I like its color and clarity. The rocks just seem to shine like a brilliant star in a galaxy, it's the most impressive and in my opinion no one beat it. The quality of the stones are amazing, everyone that see them are always impressed with quality and the looks of the jewelry. Many people have asked me where I got the stone and the price. The only complaint I have is that it is not available in the stores in my area. I have to travel almost 2 hours one way just to find a store that has the stones I want for jewelry.

They have a very unique style nobody else does and I would not change it for the world. Colors are very good and match well with the metals they use. I like the very intricate earthy details. They are very great and are a perfect match for me. They are very easy to buy and are inexpensive.

I was choosing between Brilliant Earth and Jared and I didn't like Jared as much as I like Brilliant Earth. They are innovative, trustworthy and amazing. They ethnically source and certify the diamonds and other kinds of jewelry that they offer which is what I like most about them. I bought a diamond ring from Brilliant Earth for my wife. Though it was a little expensive, I love the ring and it is a perfect fit and perfect size of diamond.

Brilliant Earth is a great company and its jewelry is excellent. However, they should improve their advertising method and the way they reach users and customers because their competitors spend a lot of money on advertising and they do not. Nevertheless, I choose them because they provide me with pieces of unique and good quality jewelry for all occasions and social events that I attend. Also, the prices are competitive and of great value.

This is the most amazing company and I love that it has a lifetime warranty. They have gorgeous jewelry and have so many choice of diamond cuts to pick from. It sparkles all the time and so different. I love what they are doing and the fact that they are part of improving the community. This company also is environmentally responsible and they are helping to make this world a better place to live in.