Brilliant Earth Reviews

Brilliant Earth contacted and offered me a larger credit than what I originally asked for!

Looks like I’m going to have to cancel my proposal, because they can’t seem to keep a delivery date. Mind you I’ve been planning this proposal for about 2 months. I’ve booked hotels and restaurants. I’ve got everything planned out and arranged to be perfect. This is the only time I can propose because I’m going to start the fire academy so I want to do this before I go away for 6 months.

I bought an engagement ring 2-3 years ago. It looks great! About a month ago we discovered that one of the side little diamond stones is missing. We sent it back as instructed. On the first follow-up call, the repair cost was $200-300. On the follow-up call, our objection was accepted, and a month later, we received the ring back, shiny and fixed. It was a satisfying experience. Thank you, Brilliant Earth.

Please save yourself and family from the heartache and disappointment. Do NOT order any item of significance like an engagement or wedding ring from Brilliant Earth. I lost $2,700 as I was forced to cancel my engagement party. Brilliant Earth did not ship the engagement ring ($7,100) ordered in a timely fashion so I did not get the ring on the scheduled date. In fact, I didn’t receive the item ordered.

It was a nightmare experience. Their website is flawed, you can’t rely on the slider that shows size approx to setting size. I received my cushion that disappeared because the diamond was literally set on top of it like a sandwich. It was hideous. I sent back in two days after finally getting ahold of someone that could help me know where to return it. I tried to work with them to fix. They held onto my ring for months… finally I had enough and asked for a return they said nope been too long, even when promising I hadn’t lost my opportunity to return. I was furious.

I would prefer to give -0- stars. Buyer beware! Avoid Brilliant Earth at all costs. Customer service is horrible. They do not honor what they say they will do. The product they are selling falls apart and you get the run-around. They should be ashamed they treat people the way they do.

My boyfriend and I visited the NYC showroom to get an idea of which Engagement ring styles we liked best. We had visited a few other brands/stores but I was so impressed by not only the extensive selection of diamonds and settings Brilliant Earth provided but also the customer service we received. Kylie asked thorough questions about what we were each looking for and put many options in front of us, she even went as far as letting me try on her own engagement ring (which was my dream ring)! We left feeling so positive that we have found a ring that we both loved!

I had the most positive experience when I visited the New York showroom with my best friend to try on rings. Shefrin was both professional and supportive and made me feel comfortable throughout the entire experience. He provided important insight from a professional standpoint while also dedicating himself to understanding my preferences. He did not make me feel guilty or rushed when I kept asking to try on more rings, and furthermore the survey you fill out before hand (which he did take the time to carefully review) guides the experience and makes conversations about budget a non-issue. Shefrin respected those boundaries and got me in a ring I love. Furthermore, by only allowing two people in the showroom at a time and having separate displays for each person, it truly makes the experience about you. Shefrin was authentically personable and I am super excited to have him on my team through this exciting stage of life.

I bought an engagement ring and 3 weeks later the center stone became loose. I had to ship it back to get it repaired. It took 1 week for inspection and 2 weeks to get it back. I bought a diamond with blockchain technology (can be tracked down) to promote sustainable sourcing, however I never received the report. I have contacted the company several times, and after 5 months I still don't have a copy. There were many other things that made my experience very disappointing, shipping problems, low response from customer service, etc. it really makes me question the integrity of the company. They have good advertising, that's for sure.

Spent thousands of dollars on engagement ring and wedding band. We signed a contract agreement for 18 month financing through wells Fargo (with receipts and email confirmations) and on our statements was shown 12 month financing. After speaking with Wells Fargo, they told us Brilliant Earth had to fix it by contacting them and confirming the correct terms. After speaking with brilliant earth for many weeks and being told multiple times that there was nothing they can do besides “send [us] some earrings or something”, we finally spoke to Wells Fargo again and submitted a dispute in which brilliant earth had two months to respond. We never heard from brilliant earth again.

Terrible customer service. One of the small stones in my ring fell out less than a month after receiving the ring and with normal use. I sent the ring in for repairs April 7. It took over a week to complete the inspection, and then even longer to schedule a telephone call to discuss the inspection. We were told that the repair would not be covered because we had the ring resized by another jeweler. We agreed to pay to have the stone replaced and were told it would take 1-2 weeks for the repairs to be complete. It has now been two weeks since that telephone call, and we are unable to get any updates. My fiancé and I have called customer service three times and each representative assures us that someone from the repairs department will reach out with an estimate on the repair and they never do. I don’t know how to get an answer or speak to someone who knows what is going on.

April 12, 2022 I visited the SF showroom and placed the order at the time of our visit. I received a confirmation email later that day and saw my order was incorrect. (Wrong metal and wrong stone.) I called the next day to correct and was advised there was a glitch in the system and I was supposed to get a confirmation email for the changes. Two days later I called again because I didn’t get a confirmation and was told to wait another 48 hours after they put in another request for changes. The following day I tried to call the showroom and they saw all my notes and assured me my request was in the system. A week later I called again after not getting any confirmations but this time the rep told me that this whole time no one had submitted the changes correctly and there were simply notes in my file. This time they were trying to charge me more money for the correction.

BAIT AND SWITCH!!! Beware this Brilliant Earth company posted a diamond for a good deal. After placing the order in the following weeks I made plans and reservations for a romantic proposal. A week later they called me to tell me the diamond that I selected was unavailable and offered me “comparable” diamonds that were smaller in carat size but MORE MONEY. They clearly are running scams and have completely put me in a horrible position for my proposal plans. I had to cancel the order after opening the line of credit with them. NEVER USE THEM! Blue Nile or true jewelers only.

My fiancé purchased my engagement ring from Brilliant Earth. Within a week of wearing it 3 of the smaller side diamonds came out. I’ve now have it for a year and a half and almost all the diamonds have fallen out.

Made a purchase on Feb 3rd for a pair of Diamond earrings for a total of $2.7K. Got contacted on the 16th, stating the Diamond was “lost” in transit. I asked for an equivalent pair, but was told the price is 30% more. When I first made my purchase on the 3rd, there were a good amount of similar diamonds for around the same price or slight higher or lower. But now, everything is 30% higher on their website, so are you telling me, within the past 10 days, all those Diamond are sold out? do you really believe the Diamond is “lost” in transit? Well I don’t.

A white gold and diamond engagement ring was purchased through Brilliant Earth, after only 4 days of wear the band ended up with a hole in it! We contacted Brilliant Earth and they asked us to send it back for an assessment. After 2 weeks we were finally able to schedule a phone meeting where we were advised that "their team has conducted the investigation and determined it is wear and tear." Are you kidding me?? Your product is so poorly made that it breaks down after 4 days of use?! They refused to replace it and have essentially said it's not their problem! Stay away, far away!!

Stay well away from this company!! The stress myself and my fiance have endured from this company the last few weeks has been extreme. We were ensured our ring would be ready by our wedding date (29th of Jan) only been told today (20th Jan) that it will not be ready and therefore we have no ring for our wedding day. We have been constantly trying to contact Brilliant Earth to ask for updates on the order and each time you call up the person you speak to has no idea what is happening or has a different excuse each time (and that's if you can even get through to someone).

They’re extremely unorganized & difficult - they’ve had my engagement ring for 4 months & won’t respond at this point - I was just getting something fixed & it has taken way longer than it ever should’ve.

I wish I had some way to contact their general customer service via e-mail, but I am forced to continue communications with their Washington DC location, which if it is any representation of the company, should be considered an embarrassment. I'll start at the beginning. I scheduled an in-person visit in early November to look at the Marina ring. Someone named Kyle reached out to me to let me know that unfortunately the ring would not be available to view on the date I scheduled and I would need to reschedule, which I did for two weeks after my original date.

Avoid this company. There are alternatives like 1215diamonds who respect their customers. I read many negative reviews and still had confidence that my experience would be different and trouble-free. This was a huge mistake. Heed the warning that your order will not be seamless and smooth with this company. Expect something to go wrong. When it does, you will feel in the dark regarding status and ultimately spend exorbitant amounts of time calling customer service, waiting on hold, and waiting for updates that are never sent.

I received my ring and one of the pave diamonds on the setting was missing completely. When I called them immediately after I saw this, I was told the process would take 3 wks, including a week long inspection of the ring. I had plans in place to purpose and wasn’t about to compromise them because of their complete lack of quality control, so I went to quick repair jewelry and paid $160 to complete the ring. No accountability and they nearly ruined the moment. I knew I was paying a 15-20% markup by going with them, I didn’t realize I would continue to pay for their lack of professionalism.

My fiancé and I have made a purchase on the website and I would never recommend this company to anyone for your engagement ring purchase. We picked out a coloured diamond together that costed over $15,000. We made the purchase and was given a expected date. A week into the wait, my fiancé received a call informing him that it has been double sold, and the stone is no longer available. This was completely a mistake on Brilliant Earth’s side. Given this level of error that is core to their business, I doubt they will be at all able to uphold any other promises (like sourcing and tracing ethically mined diamonds).

Terrible service, did not do anything when I advised them that I needed them to hold my package and wait to ship it since I was out of town, and refused to provide any resolution for my missing package (which was their fault). Do not buy from Brilliant Earth!

Silver Flair Cuff Bracelet, SKU: BE5D190-S, $375.00. I could live with the fact that it looked better in the picture, but when one of the diamonds fell out after 6th time I wore the bracelet, and Brilliant Earth said they have a jewelry repair department- really, I am going to put more money into this tiny piece of crap? In my opinion you are better going to a local small shop to buy jewelry.

I really liked just how patient everyone here is, as well as kind. The staff knows their product inside out. Finding what we were looking for was real easy. I'm so very impressed with the whole experience.

Incredibly disappointed. My wife’s engagement ring band snapped out of the blue. I read various reviews of others having the same problem. I went through all warranty documentation and past emails of how much they “stand by their product” and are “committed to the quality” of their rings …. only to receive a phone call that they “found a scratch” (not even where the rings snapped) and therefore my options are to 1. Pay for repairs that, as stated, would only be their best effort or 2. Purchase a new setting!

Been looking for the right ring for my girl for a while and found it here. The whole buying process was simple and easy. Customizing the ring to look just right was equally as easy. Brilliant Earth is a great place to find the perfect ring.

The amount of options is really amazing. Filtering options are amazing. It's easy to find what you're looking for. Also if you're ever feeling overwhelmed, the customer service is top class. Answered all my questions happily.

The site is just so well made. Quick and easy to customize the ring you're looking for. Was on the fence about spending so much money on something I haven't seen in person, but the end result is I couldn't be happier with my ring!

As far as I am concerned my fiancé had a good experience buying the ring. Brilliant Earth was super helpful in helping him pick and build it. My issue lies within their lifetime warranty. I've had the ring for about 6 months when one of the smaller diamonds fell out of the halo. I take very good care of my ring - don't wear it when working out, or in the shower etc, but to replace the diamond is costing me over 250 dollars and is not covered by the warranty. The ring is not even a year old.

Problem was resolved! I was able to get in touch with the customer service manager. She was very helpful and prompt in response, and communicated with me that the processing was delayed because the system blocked the request somehow. She was able to get it processed for me manually!

Hands down the best price I found for the ring I was looking for. Finding the ring was a piece of cake with the website being so easy to navigate. Was my first time making a purchase like this and I found it easy.

My husband gave me diamond earrings for our 10 year anniversary. He purchased them from Brilliant Earth after doing a lot of research. The earrings that we got had a very cheap looking setting so I wanted to exchange it for a better looking one. Paid $400 extra for the setting which came out to be different from the picture on their website and came with wrong posts. Upset by it, contacted customer service. After going back and forth and no apology they agreed to change setting to a basic one and refund me $400 back. Received earrings with wrong mismatched posts! And no refund. Had to contact them again and again to receive the refund for the price difference and still waiting on them to resolve wrong posts. After 3 months going back and forth with them, I was not able to wear the gift my husband gave me. To say how frustrating and unprofessional BE has been is to say nothing.

Staff know their stuff. Real helpful in helping me find just what I wanted. Great experience. Price was good, shipping was quick. Would recommend to anyone looking to buy high quality jewelry that's ethically sourced.

With a great selection from modern to classic the options are wonderful. Many types of jewelry to choose from as well. Was able to find more than one item I like and I know I'll be back to buy them sooner or later!

We thought it was a good idea at the time. They market themselves as the new upset to the traditional brick-and-mortar jewelry market. We have had nothing but issues and frustrations. The engagement ring is discoloured. The wedding band lost a gemstone after just a few months of regular wear and tear. And, we were supposed to a receive a gift with the purchase of both the engagement ring and the wedding band and never did for either, after following up several times. Customer service has been wildly unhelpful. Save yourself the time and effort and go to an actual jeweler. The company is a joke.

I cannot recommend Brilliant Earth. I have tried to purchase a ring with them twice with the “build your own jewelry”. Both times I called to confirm shipment would be that day (for next day delivery). Both times it was confirmed by the representatives my package was ready and will arrive the next day. I rearranged my work schedule to accommodate shipment as it was signature required. Again, the representatives confirmed shipment was going out. Both days of arrival no product.

As a novice jewelry buyer, I was hesitant to buy online without seeing the product in person. After doing my research, speaking with customer service, and the detailed pictures off the site, I decided to go for it! Happy with my purchase and I'm telling all my friends about it.

Overall had a good shopping experience at the showroom. Never felt pressured in any way, and all my questions were answered. I found their website equally good, but I like to see something in person before I buy. These guys know their stuff!

With our 5 year anniversary coming up I turned to Brilliant Earth for a unique gift. Was easy to find with the vast selection and quality. Website is very easy to navigate, found a few things I know my wife would like so I know where to shop when I need another gift. Thanks!

The filtering options are great and made finding what I wanted super easy. Found great gift options for many people in my family. Transaction was easy enough and I received my order pretty quick. Real happy about this.

My wife found the perfect ring for her thanks to the website. It's very easy to find what you're looking for, and the quality of images and videos really helps to see every little detail. This helped a lot and made the transaction all the more smooth.

If you’re in the market for a ring for a loved one, I'd recommend Brilliant Earth, the assistance I received from the staff was amazing, guiding me to decide from what settings, to what diamond and even what can be done with them in the future! Price is fair with an endless selection of diamonds to choose from regardless of budget.

After some back and forth and visiting the showroom, they acknowledged that they gave us the wrong ring and it split on the resizing fracture line. They are letting us pay the difference to upgrade the ring to platinum in the style that we originally ordered. It took a while, but happy they finally came around to provide good customer service.

Super easy to find matching wedding and engagement rings on their website. The selection and quality are fantastic. Very detailed images and videos of all their products are of the highest quality. I will recommend to friends!

Great options and great customer service. I called with a couple of question and the lady that answered the phone answered all my questions to the fullest. Super friendly as well as polite! Great job!

Rueben reached out to me and is more than happy to work with us. This was all I ever asked for and I'm happy we got our issues resolved.

In July 2020, I purchased a ring from them to propose to my girlfriend. After the successful proposal (YAY!), my fiance began having rashes and allergy issues. Come to find out, she is allergic to the nickel that is in the ring which is news to us. We had about 6 days left within our return window, so we reached out to BE's customer support.

I love supporting local and especially when they give back to local charities and have ethical diamonds. I felt good about spending so much and supporting an American brand. Keep up the good work Brilliant Earth!

Always a pleasure walking into this store. Whether being greeted by the manager or the staff, we are always welcomed with a big smile and they are eager to help you. I’ve shopped here on more than one occasion and have always been happy with the service and my purchases.

I just received my fianceé’s ring in the mail and it is just as stunning as I can remember from the website. It arrived ahead of the expected delivery date and the box even has a nice light on the inside to really make the ring shine when she first opens it. I called them when I was making the order because I really wasn’t sure on sizing, and they reassured me I wouldn’t have any issues having it resized should need be. Great service and really nice quality.

I recently bought my sister a bracelet for her wedding day because she wanted something very special and rose gold which is generally hard to find. I stumbled across Brilliant Earths website and found that they had a lot of very special pieces similar to what I was looking for. Being an older man, I have no idea what is trendy, so I had to call in for some additional advice. The agent was very kind and knowledgeable. She helped me narrow down my search and found the perfect item. She didn’t try to upsell me or have be pick the most expensive item either. Overall very pleased with their service and products.

My girlfriend kept mentioning how she wanted a “Princess Cut” ring... I had no idea what that was. Thankfully, Brilliant Earth offers a customize your own ring option and I was able to choose the perfect ring — and cut, very easily! Thanks for helping me out.

I’ve been shopping at Brilliant Earth for years and have bought many gifts for my wife and also for my mother and mother-in-law. I can always find what I’m looking for and the service is just amazing. It’s a big hit with me for sure.

Sent in an item for repair and it was all handled super quickly. I will definitely be going to their website the next time I’m shopping for a gift for my wife. I loved my experience with Brilliant Earth.

I had an absolutely terrific experience shopping with Brilliant Earth. They have an impressive selection and I found it relatively easy to find a ring that I liked from their wide selections. Very satisfied!

I had issues previously regarding the loose center stone due to defective prongs on my engagement ring. I had only had my ring a few months at this time so this was VERY concerning. We had a very negative experience with Brilliant Earth at that time, but ultimately the prongs were repaired. Fast forward 2 years and there is no loose prong, no warning sign that the defective prongs are having issues again. I just look down and the stone in my engagement ring is completely gone!

I purchased a really nice necklace for my mother’s 60th birthday from Brilliant Earth. Finding what I was looking for was real easy. She was so impressed and so happy. So glad I saw the advertisement on Instagram!

I shopped around for a while to have a gemstone put into a custom-designed ring. The staff at Brilliant Earth were very friendly and professional, working with me to create exactly the ring I had in mind. Their pricing was also the best that I came across and I'm very happy with the end result. I highly recommend checking them out.

Was very happily surprised with the amount of options for wedding bands for men. Haven’t seen that anywhere else. Finding what we wanted was a breeze! I've told all my friends about Brilliant Earth! Thanks!

Brilliant Earth’s gift guide was super helpful in helping me select a graduation gift for my daughter! With the current pandemic, I wanted to get something special for her, and I found it!! Thank you!

Fantastic service offered by the team at Brilliant Earth. They made it soo easy to find exactly what I was looking for. Would highly recommend to anyone looking for assistance when selecting a custom piece!

My wife and I ordered our wedding bands and were very happy with how they turned out. It can be tricky buying such an important purchase online, but with this pandemic going on, it’s not easy to get to a great jewelry store. Their site offered exactly what we had been looking for and they offered convenient options for shipping that suited our needs. The rings arrived on time and were really nicely packaged. We will absolutely shop with them again.

My friend referred me to Brilliant Earth when looking for my fiances engagement ring. The overall experience was exactly what I was looking for. Brilliant Earth’s staff was extremely friendly and so so helpful. Thanks to the whole team for making this so easy for me.

I bought three items in one order. Now they say I'm only allowed to return one item, not all three. This contradicts their own written return policy. Very disappointing. Customer support staff could not explain why they don't follow their own written policy.

My new obsession is rose gold jewelry. I had been looking for the perfect simple, yet elegant rose gold band but I was having a really hard finding what I wanted at my usual go to jewelry stores so I decided to look online. I came across Brilliant Earth’s website and I was so surprised to find so many rose gold options!!! I decided to treat myself and got the band I was dreaming of! I couldn’t be happier!!!

My youngest daughter is graduating from high school this year and it breaks my heart to see how upset she is to not be able to have a proper graduation ceremony due to COVID-19. I wanted to do something for her to make her feel special so I went shopping online for a beautiful piece of jewelry that she can have forever and look back on to remember this accomplishment. I was so pleased to see how many options were available and for great prices! I ended up going with a lovely necklace that has her birthstone, thank you Brilliant Earth for making my not-so-baby baby girl so happy!

I have been with my boyfriend for almost 6 years now and as you can imagine, I’ve been sending him screenshots of different “dream rings” for years now as a not-so-subtle hint. Last month, to my amazement he finally said, why don’t you design the ring you want? I got my laptop right away and searched for a company that would allow me to customize my engagement ring and I fell upon Brilliant Earth’s “Create your own Engagement Ring” page! In three simple steps I was able to create exactly what I wanted!!! Thank you Brilliant Earth, I couldn’t be happier!!!

With my 30th wedding anniversary coming up, I wasn’t sure what I could get my beautiful wife to show her how lucky I feel to have her, so I hit the web. My first instinct was of course, a nice piece of jewelry but I wanted it to be special. I assumed this wouldn’t be easy due to all stores being closed because of COVID-19. I was happy to see the Brilliant Earth offers virtual appointments during these crazy times!! I booked my 50 min Zoom call right away so I could get to speak to a consultant and have them help me out a little. This experience was just amazing to me!!! I was able to tell the consultant a little bit about my wife and was even able to show them some of her favorite pieces of jewelry from home so we could find piece that would suit her style!! Thank you Brilliant Earth for making times like this a little easier!!! I highly recommend them!

Already a little on edge due to our new life in quarantine, my wife came screaming into the bedroom today explaining that while she was doing some Spring cleaning, she had knocked her ring on our kitchen counter top. Right away I looked through my phone to find the customer experience number I had called back when first shopping for her ring with Brilliant Earth and knew I would be able to speak to agent right away. They advised me on their repair policies and what steps we needed to follow and I instantly felt better. Thank you Brilliant Earth for allowing me to walk back into the other room feeling like Superman to ensure her this would be an easy fix!

When looking for ideas for my wedding band, I quickly realized that men are limited to certain options and they all kind of looked pretty standard. I wanted something a little more unique to suit my style. My now sister-in-law suggested I check out Brilliant Earth’s website and boy am I happy she did! I couldn’t believe the amount of options !! So happy with my wedding band, it’s timeless yet cool and hip!

Highly recommend Brilliant Earth! My favorite place to find gifts of exceptional quality with a great price range. I started buying with Brilliant Earth when I first started dating my wife over 6 years ago and bought her a bracelet. The bracelet still looks like new today! We've bought countless pieces since then and we've always been very pleased with our experiences and the final products. Great quality and great customer service.

Brilliant Earth has the most knowledgeable and patient sales associates than any where else I've shopped before. Definitely make an appointment with someone on their team to be sure you get the very best experience ever. Have an idea of what you're looking for and a price point in advance to make the experience smoother, but even if you don't know what you want at all, they'll be able to help you for sure. They know their products inside and out and can really think of out of the box ideas and help design your own thing. Their service is unlike anywhere else I've shopped before.

Where do I even start? The service, products and quality at Brilliant Earth are the best in the game. They truly understand the importance to be the best because these days customers can spend their money just about anywhere. A quick google search can find you exactly what you're looking for, but the difference here is the service. When you're making an expensive purchase, you want to make sure that if something goes wrong you can contact the retailer and they'll have your back. Brilliant Earth gets it. They understand that the lifetime value of a customer is so much more important than just one little purchase.

I'm usually not the type of person to take time to type up a review, but Brilliant Earth's service and products are just so amazing I knew I had to come online to share. From beginning to end, the team at Brilliant Earth make you feel like you're the most important customer to them. They care about your story and want to truly understand what you're looking for. They care. I never felt like they were trying to upsell me or anything. I told them my budget (which was a little modest) and they helped me to build the most beautiful engagement ring for my fiance. My experience was so exceptional that my now fiance and I will be going back to see them for our wedding bands too. Just excellent customer service.

They have the best jewelers here that can really help you design just about anything. I bought my fiance's engagement ring here and we also had our wedding bands designed with their help. All the rings came out even better than I could have ever dreamed of or imagined. I recently used their online service for the first time due to Covid, and honestly their call center was super helpful and the delivery came earlier than I was expecting it to. Very happy with this business and their stellar service and great quality items.

I just bought from Brilliant Earth for the first time online a few weeks back and it definitely won't be my last time. I was nervous when I purchased because you never know what to expect when it's your first time purchasing, but they did not disappoint. From the delivery and processing times, to the beautiful packaging and the overall quality of the pieces, Brilliant Earth just really stands out in their industry.

I had my wife a custom made new wedding set here for our anniversary. They were really nice and helped me pick the perfect ring for my wife. She loves it so much. All the jewelry I've bought is from here. It's just a great company and they really support ethically sourced diamonds and give back to their local communities which we appreciate. They are always very nice and go above and beyond.

I have always gotten the best service at Brilliant Earth which leads me back time and time again. I never feel like they are just showing me something to make a sale but actually listen to what I'm saying and what I'm looking for. The sales associates are really excellent at knowing their catalogs and what they're able to do for their clients. Also, their cleaning services are wonderful and my rings come back looking brand new every time.

I recently purchased a pair of diamond earrings from Brilliant Earth's website from a friend's referral. I was hesitant buying jewelry online, but due to the pandemic, I didn't really have a choice to go to any physical store front locations. The delivery arrived ahead of schedule and I was very happy with the earrings. They shine so nicely and were exactly as advertised and photographed. Very happy with my purchase with them.

My fiance bought an engagement ring with Brilliant Earth. The ring was beautiful but I wanted to upgrade the diamond (from .3 ct to 1 ct), since they have a lifetime diamond upgrade policy. When I contacted them they informed me that I could only increase the diamond carat size by .02 carats due to the setting. Nowhere on their site, the diamond upgrade policy page, or the page for the ring setting I chose, was this mentioned. And since I was 5 days past the return/exchange time period, there was nothing else they could do for me. My only option was to repurchase the $1200 setting in order to be able to receive a credit for the original diamond and purchase a bigger one.

Excellent service from Brilliant Earth! I came across their website on my desperate search to find an engagement ring for a surprise proposal. Obviously with the corona virus going on I didn't want to spend time going to endless stores for nothing. I came across their website and immediately found what I was looking for. They had different cut and quality ranges of stones and I found their site very easy to navigate. After making my decision, I chose to call their call centre to have some extra reassurance that my purchase would arrive on time. The agent went above and beyond and they found a customer for life in me. Really wowed by their customer service and their product.

My wife and I bought our wedding bands from Brilliant Earth right before Covid hit. We were so worried that because some shops and stores were closing during the pandemic that our rings would be delayed and although we were no longer having our big wedding as planned, we decided to still get married in a very small ceremony in our backyard so we definitely still needed our rings. When we called in, the representative was just the sweetest! She didn't merely confirm our order and answer our questions, she congratulated us on our upcoming nuptials and was really friendly and personable. Wonder service both at the time of purchase and after purchase. Will definitely refer friends and family to their business.

I bought my mother her mother's day gift from Brilliant Earth's website and the earrings arrived even more beautiful than I could remember from the website images. She was blown away with them when I gave them to her. I had never used their website before, however a friend of mine swore by their products and service and my first shopping experience with them did not disappoint.

It's pretty hard to shop for an engagement ring in the middle of a pandemic, but my cousin said she recently bought some pieces from Brilliant Earth and that I should check them out. Their site made it very easy to browse and read up about the different cuts and what to look for in a good quality diamond. I was able to compare and think about a couple before narrowing down my search with the help of one of their specialists at the call centre. She even went above and beyond by giving me a better idea of when I was going to receive my order. The service was excellent and the ring arrived and looked even better than I remember when I selected it online. Very happy with my experience!

This is a great website and you can find moissanite here at the highest of quality! I'm thankful places like this exist. Especially given the price of normal diamonds. Y'all have a great day and thank you.

FYI this has happened to MANY customers.... This isn't just one person unhappy with the service, they are truly unethical, disrespectful, and do not care about their customers after they purchase a ring... I would give this negative stars if I could. To keep it short sweet and simple, their showrooms are great, and make you feel like you're making a great purchase. Once you need a repair (and you will because their rings are cheap, my band broke and 2 diamonds fell out in less than a year), that is when you will be dealing with THE MOST UNETHICAL COMPANY I have ever experienced.

I was browsing their collection online and decided it would be worth my while to drive a little further out of my way to visit their store location. Their onside collection was simply amazing. The sales person took her time to explain the different cuts and qualities and she seemed to really love what she did! She wasn’t pushy at all and took her time showing me everything even though she knew I wasn’t in the market for those items, she simply loved their beauty and wanted to share with me. I’m glad she did! Ultimately, my visit to their location gave me the brand reputation I was looking for to pull the trigger with my desired item online.

I recently visited the Boston location with my fiancée to select and order our wedding bands. He had been to this location when he bought my engagement ring and sore by the service. Since being engaged, I can also vouch for the quality and we’re so very happy with both the quality and service we received on site that we wanted to take the time to sit down and send in my review. The service both he received and then we both received upon our 2nd visit was simply wonderful. We were well cared for and the salesperson was patient and kind. Our rings arrived before the day she expected them to and they were just beautiful. I would strongly suggest this location to anyone looking for the best quality and service available.

Finding a good jeweler is hard enough as is, but finding one that you entrust on working on a family heirloom is definitely worth coming online to share a review for. My mother’s necklace had been passed down to me and there was a beautiful gem in the middle that had come loose and fallen over time. I had put it away in my jewelry box and completely forgotten about getting it fix.

I got engaged on December 25th, 2019. It’s Mar 6, 2020 and I still don’t have a wearable ring. Jan 7, 2020 sent the ring back for sizing. We ordered a 7.5 but 3 local jewelers show me it’s a 7.25, BE insists it’s a 7.5. I need a true 7.75. I mention to BE that I have a crooked prong that’s catching, they have me send it in to the repair department. After the 10 days of “analyzing” they say, "Oh I’m so sorry your original order didn’t go through QC . (WTF??) We will fix this right up in 2-3 weeks." Fast forward those weeks. We get a call, "Your setting is totally bad. We have to scrap it and start over (double WTF??), 2 more weeks." Finally the week comes. I’m getting my ring back yay! Oh another day delay.

I made my purchase at the Brilliant Earth location in Boston and have no regrets! I made an appointment because my fiancé and I were shopping for our wedding bands and wanted to make sure we received the best care possible- since it’s a pricey purchase. The location was extremely clean and welcoming and the staff as well. Everyone was nice and although we had an appointment with one associate, others chimed in our discussion and made the experience that much better. We received our order exactly when they promised that we would and we couldn’t be happier with the final product. Thanks for your help and our beautiful wedding bands. We’ll cherish them forever!

I had an issue with a recent purchase and the staff was welcoming and accommodating. They were able to sent my ring out for repair and I am very satisfied with the service I received both when I made the initial purchase and when I had to return for assistance with the repair.

I don’t usually write reviews but the service I received went above and beyond. The sales staff was extremely attentive, knowledgeable and patient while I made my selection. I valued their knowledge and opinion, it was extremely helpful while making my purchase. Kudos to Brilliant Earth on providing conflict free diamonds!

I received my engagement ring from my now fiancé a couple weeks ago and initially, I absolutely loved it... UNFORTUNATELY, it is SO dainty, delicate and impractical that it has NOT EVEN lasted 2 weeks of wear!! I noticed there was a seam in the 14K rose gold band and then a couple days later, one of the small diamonds on the band fell out. So, I took it to our local jeweller and he said that the ring is CRACKED and BENT and has a HIGH RISK of losing more diamonds and the big center diamond due to not enough contact to hold it in!!!

Resolved.

Loved dealing with Lisa at Brilliant Earth. She was very nice, funny and great to deal with. She really loves her job, and you can tell she enjoys what she does. She knows her products inside and out and was never pushy throughout the sales process. Loved my experience and I'm very happy with my ring.

I had bought a tennis bracelet here and one of the prongs holding a diamond came loose. I thought dealing with the company would be difficult or I would have to wait forever for a repair, however the staff communication was great throughout the process and the repair was very well taken care of. Great after sale customer service.

After a few more phone calls and emails, Brilliant Earth's team did agree to let us change from a white gold to a platinum band, with us paying the difference and not outright buying a second band. I'm still disappointed by how long the finish on the original band lasted, but I am much more satisfied with the resolution Brilliant Earth has offered.

My fiance purchased my beautiful ring from Brilliant Earth in a total surprise engagement. Therefore I had to send it back in to be resized. It took them almost 3 weeks to re-size the ring. When I got it back 2 of the 4 prongs were loose (like pulling out my hair and getting caught on clothes loose). They will not guarantee this is covered under warranty, even though this was their jewelers error, and to top it off they say it will take 4 weeks to fix. Finally, if I were to take it somewhere local that could fix my ring in a reasonable amount of time, it will void the warranty. So again, the ring is beautiful, but pray that there is nothing wrong with it, because then it becomes not their problem!

Great products and service! I brought in a damaged family necklace that had been in the family for years. I needed to replace one of the stones in the pendant and the knowledgeable staff was very helpful. They restored my necklace for me and even cleaned the chain for free! I'm very happy with the service and diamond I received from Brilliant Earth.

I had read some negative reviews about this company which is why I was reluctant to go, but after a wonderful experience I knew I had to quickly come online to share. I was browsing wedding bands for my fiance and I and came across the Brilliant Earth website. They had the exact ring I was looking for but had some questions about it, so when I visited my local store, the sales associate was very patient and knowledgeable. She took the time to answer all my questions and concerns and gave me a time frame to receive our order which was kept. We're very happy with the product and service we received!

Very easy to order a ring from this website. Was a smooth process, Online customer support was super helpful in answering my questions. They were quick and friendly. My product was delivered on New Year’s Eve as promised. The ring looks beautiful! Absolutely no regrets. Will definitely order from Brilliant Earth again!

I don’t have a lot of time to shop, but I was looking to get my wife something special for our 30th wedding anniversary. A few months ago, she had mentioned that she was looking to get a new diamond ring, so that’s what I settled on. I wanted to get her a custom ring with diamond and amethysts (her favorite precious stone). Honestly, I wasn’t sure where to start, or when I would find time to build a custom ring with my busy schedule but I discovered that they can do it all online. I was able to use their online tool to build and customize a ring, and then show my wife so that she could have some final input on the design. She loves her new ring, and I loved how easy it was to get her such a special and unique gift.

For years, I’ve avoided purchasing diamonds. I love jewelry and wear it often, but with all of the news stories out there about how the diamond trade exploits workers, buying diamonds just made me feel uncomfortable. However, once I started browsing the designs at Brilliant Earth, I started to change my mind. They list the source of each and every one of their diamonds, and ensure that they are conflict-free, and obtained from mines that treat their workers with respect and pay them fairly. I’m happy to say that I recently bought my first-ever diamond necklace and I’ll be wearing it with pride thanks to their dedication ethically-sourced jewelry.

For my birthday, my husband said that I could get any custom-designed jewelry that I wanted, so I decided to get a ring. I knew immediately that I wanted to work with Brilliant Earth. I had purchased a ring and a set of earrings as gifts from them a few years ago, and I was very impressed with their dedication to ethically-sourced jewelry. The process of customizing my ring online was fast and easy, and I was able to build the perfect ring for me without ever having to go to the store. With my busy schedule, I was very thankful for that. I’m extremely happy with my new ring, and my husband is thrilled that I’ve had such a good experience.

I’ve been married to my husband for 30 years – and my wedding ring was showing every decade of it! It was in bad shape. The gold was scratched and dull, the diamond needed a polish, and I’d even lost a few of the side stones, which were small sapphires. I still loved the ring, though. It’s my favorite piece of jewelry, and I wanted to give it the makeover it deserved. I went to Brilliant Earth and after just a week of work, my ring looked brand new. They replaced the missing stones, buffed and polished the ring, and made it look absolutely gorgeous! I couldn’t recommend them more highly.

This has been by far the worst online customer experience I've ever had. I've ordered a stone online, paid over 5k and received a confirmation - so far everything was normal. Then I receive another message saying they cannot deliver my order to my address. It took over 5 phone calls and 6 e-mails going back and forth for them to cancel my order and issue a refund. Obviously, they took their time to refund me, and until this day which is over a week later my refund is still in 'pending' status. All in all, a very bad experience, and after all this, they still send me automated messages to 'congratulate' me on my purchase. I strongly recommend buying from a more reputable and professional source. Sad to say, but this website is too good to be true. Don't waste your time nor money.

I had a truly spectacular experience at the Brilliant Earth showroom. I made an appointment online, so when I went in I didn’t have to wait in line. I went right to the counter and started talking with a jeweler. My girlfriend has very particular tastes, and we had discussed what she’d want in an engagement ring in the past. I had taken notes, and I brought them in with me. I didn’t really know much about the different types of gem cuts, quality of gold and other things like that, but the jeweler knew exactly what I was talking about right away, and helped me find the perfect ring!

I ordered some diamond and sapphire earrings and the day they're supposed to have arrived, I get a voice mail saying the item didn't ship bc they have a two step security verification that wasn't completed involving them charging me a lesser amount in addition to my payment. It turns out that they charged my bank account a second time for a lesser amount without me knowing nor did they inform me about this security policy prior to purchase. They told me they sent me an email with the policy (which went to my spam box) saying i had to email them back for the sole purpose of mentioning how much extra they charged me (the second time) in order to prove that i was the true owner of the check card i used.

My fiance bought my wedding ring from Brilliant Earth and I’m thrilled. I’m very into environmental activism, sustainable sourcing, and ethical purchasing, so I wanted a ring that really matched my own values. I’m really surprised by their dedication to ethical sourcing of diamonds and precious metals. Lots of times, I feel a little bit guilty when shopping, especially if I don’t know exactly where my items are coming from. But Brilliant Earth publishes the exact source for each diamond in their showroom, so I knew that we were getting conflict-free, ethically-sourced diamonds.

I spent some time looking for the exact diamond I wanted to purchase, I found it on their Website which said it was available. I put the other through for the Diamond and Ring which after Taxes totaled $8K on my Credit Card. A week later they send me an e-mail saying this diamond is no longer available and offer me other options that are nowhere close to what I was looking for, and they've already eaten up $8K off my Credit Card. After talking to them, the only answer they had was a that it was an "Technical Error" and that I could select another Diamond (to which they had none similar) or wait 7 business days for them to refund my money which leaves that space eaten up on my Credit Card for almost 2 weeks altogether. Not impressed by the service, shouldn't bill a Customer unless you are 100% sure you have a product to sell; especially one as pricey as a Diamond Ring.

DO NOT PURCHASE A RING HERE. I had a similar experience to others if you thoroughly read reviews where things go wrong, and I won't bore you with the details. In short, Brilliant Earth damaged my engagement ring during the resizing process and refused to refund the cost of the ring unless I signed a nondisclosure agreement. I have never experienced or witnessed such horrendous customer service and disregard for other people's time, money and feelings. It was extremely hard to get in contact with the Brilliant Earth reps who were handling our case.

I recently purchased an engagement ring for my fiance, and I haven’t been able to stop singing the praises of this company ever since. I was looking for a very unique combination of cut and color, and I was worried that I wouldn’t be able to find an ethical ring that checked all of my boxes. I was wrong. Not only was the online staff able to answer all of my questions and give me suggestions, but they also pointed me toward an option that came in under budget! We couldn’t be happier with the ring we ended up with.

When my fiance and I got engaged, I didn’t yet have a ring because we wanted to pick one out together. Neither of us wanted to spend an arm and a leg, but I also love the look of the classic diamond engagement ring, so I was somewhat torn. I had no idea that I could get both—a ring that was pretty affordable, and that also looks exactly like the one I have been imagining my whole life! A huge thanks to the team in the showroom for working to bring our dreams to life, we couldn’t be more thrilled.

What can I say about the experience of purchasing my engagement ring, except “wow!” From start to finish, it was an amazing ride. We’re a very non-traditional couple, so the idea of purchasing a ring online wasn’t especially scary for us, but I’d be lying if I said we knew the first thing about choosing the right ring. I only had a few criteria: it had to be unique, and it had to be within our budget. The team was so helpful in pointing us in the right direction, and I found my dream ring from the comfort of my own couch!

Brilliant Earth is a TERRIBLE COMPANY and they have the worst customer service. DO NOT BUY ANYTHING FROM THIS COMPANY, everyone who is thinking about proposing I tell them to steer clear unless they want to deal with a nightmare before their big day. DAY. They messed up one of the most important days of my life and did absolutely nothing to rectify the situation. They were rude and lied to me multiple times just to keep my business. I advise anyone thinking about using this company to steer clear as it is not worth the headache of dealing with such incompetence.

From the moment I walked into the stunning showroom, I knew that I’d found the right place to purchase an engagement ring. I was worried that finding an ethically sourced ring would mean compromising on the appearance, but I couldn’t have been more wrong. I was literally stuck when I first started to look around because I couldn’t imagine how I’d be able to choose between so many incredible options. Eventually, I found a ring that I knew my fiance would love (it’s exactly the style I was searching for), and we both feel great about the fact that we purchased an ethical engagement ring.

I ordered an engagement ring from Brilliant Earth for a time-sensitive proposal. My girlfriend and I were going on a road trip, and I wanted to propose at one of the National Parks we were visiting. Through no fault of Brilliant Earth, their partner parcel service lost the package. When I contacted them and explained the situation, they sent a replacement immediately via next-day air! It got to me in time, and long story short, the wedding is in a few months! I've never experienced such great customer service. I’m truly thankful, and will definitely be recommending [name of company to all of my friends in the future!

I actually proposed to my fiance! Sure, it’s non-traditional, but we’ve always loved breaking the rules together. Honestly, I’d never even heard of male engagement rings, so I didn’t know where to start until I walked into the Brilliant Earth showroom. The staff were all so helpful and sweet! They loved the idea of me proposing to my husband, and helped me find a ring that was masculine and attractive, but understated and not too flashy. The proposal went off without a hitch – my guy was so thrilled!

I turned to Brilliant Earth because my wife and I had recently been on vacation in the Caribbean, and my wife’s wedding ring slipped off her finger while we were snorkeling. We looked for as long as we could, but we just couldn’t find it. My wife loved that ring. It was perfect for her, and we couldn’t bear the idea of replacing it with a ring of any other style. So we contacted Brilliant Earth. With a few pictures and details about the ring, they were able to make an identical replacement! We’re over the moon – thank you so much!

At first, I wasn’t sure if it was really a great idea to shop for an engagement ring online. What if it didn’t live up to my expectations, or it was the wrong size? I was a little nervous, but started shopping at Brilliant Earth anyway. Using its online style guide and the information about ring sizing, I was able to pick out an engagement ring for my partner without ever having to shop in-store. I financed my purchase online – and my partner is thrilled with her new ring.

I was so impressed with my experience at Brilliant Earth. I went into the showroom to pick out an engagement ring, but I really wasn’t even sure where to start. I had measured one of my girlfriend’s rings to get the right size and had taken a few photos of some of her other jewelry for a point of reference, but I was totally lost otherwise. Luckily for me, one of the salespeople stepped up right away. She took a look at the photos I had, and steered me towards a few rings that she thought would be the right style. I was able to pick out one that I knew my (now-fiancee) would love – and I couldn’t be happier with my experience. Highly recommended!

I worked with Brilliant Earth 90% remotely where they really took care of me and all of my needs for my engagement ring. I enjoyed dealing and corresponding with Heather who always kept it very professional and so extremely insightful. I wanted my core values to be aligned with the company I supported when buying the ring and it made me feel good to work with Brilliant Earth. Very high quality craftsmanship and will likely be returning for wedding bands.

DO NOT BUY FROM THIS COMPANY! Once they get your money the level of customer service is nonexistent. One of the worst experiences I have ever had. I wish I had never bought anything from them. STAY AWAY FROM THE COMPANY!!! Go to a regular jeweler. Once they have your payment you become an afterthought.

I got a promotion from BE in the mail for a complimentary gift with my next purchase. Sounds really nice, right? Wrong! They don’t send the “complimentary gift” and lie and say, "Ok we sent it out today." LIE! It’s been 3 weeks, they never sent it, they treat me like crap over a crap gift THEY promised. Don’t promise something and then refuse to deliver, lying to your customer that it was shipped, then accuse the customer of lying that they were never told it shipped. Now I’m getting all kinds of excuses why they won’t send me the cheapo gift they promised me, like it’s in Denver. WHAT? You can’t ship things from Denver? Pretty sure they have shipping services in Denver. I will NEVER shop here again!!!

Brilliant Earth was a breath of fresh air. The employee was welcoming and kind from the minute I walked into the boutique till the moment I left. She was very well informed with regards to the selection they had and what Brilliant Earth was able to do to meet my needs. Although I was not ready to make the final purchase on today's visit, I know I will definitely return and look forward to receiving her service again.

I purchased my solid gold wedding band from Brilliant Earth some years ago, and have been very pleased with the quality, so I decided to purchase a diamond band for my wife to celebrate our anniversary some years later. She selected several designs that she liked and based on those, I chose the Viola diamond ring in yellow gold. The ring we received is beautiful, but after 5 weeks of wear, one of the small diamonds fell out. We ate the loss since the diamond was on the inside face of the ring, but over the next few weeks, two more fell out.

I ordered a engagement ring online for my fiance. I was really skeptical but the 30 day return policy and resizing option gave me reassurance. The ring was more than I wanted to spend but I found it was worth it in the end. If you are going to buy a diamond, I would say definitely buy the higher quality one. It was beautiful and arrived in about 12 days from ordering it. I will definitely be buying the wedding band from here as well. Also to add, I was looking around at local Jewelers before I found Brilliant Earth and the rings were not as customize-able. My overall experience was positive and I am very glad that I found them.

Everyone at Brilliant Earth was very helpful and totally understood my needs and all worked extremely hard to make sure that I was getting what I wanted and more importantly on time for my proposal! I am very glad that I chose this location. The prices at this location were very competitive compared to other locations, there was no shopping around to be done which made it very much easy for me. All in all, they delivered on their word and made the experience extremely pleasant for me.