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About Brilliant Earth Reviews
Brilliant Earth is a San Francisco-based, mostly online fine jewelry retailer. Its mission is to provide high-quality jewelry that is ethically sourced while giving back to the community. Jewelry available includes wedding bands, engagement rings, gemstone rings and other fine jewelry. Jewelry is highly customizable and can be shipped worldwide. All Brilliant Earth jewelry includes a free, lifetime manufacturer's warranty.
Pros & Cons
- Ethically sourced
- Certified diamonds
- Financing available
- Can be pricey
- Limited warranty
- Limited in-store locations
Brilliant Earth is a jewelry company that sells ethically sourced and sustainable fine jewelry. This includes engagement rings, wedding bands, bracelets, gemstones, earrings and necklaces. All jewelry comes with a free, lifetime warranty against manufacturer defects. There is worldwide shipping and a free 30-day return policy.
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Updated review: Sept. 22, 2022
Brilliant Earth contacted and offered me a larger credit than what I originally asked for!
Original Review: Sept. 13, 2022
(I tried to leave this exact review on Brilliant Earth's website but they don't accept bad reviews, once I updated to a "positive review" I could post my review which I didn't because I'm not going to lie.) We decided to go with brilliant earth because they had good reviews; that was a mistake. I ordered a 2.26-carat diamond oval engagement ring. It wasn't a complex ring. It should have been straightforward to make correctly. Once I opened the package, before I even opened the ring box to view the ring, I could hear a loud rattling. It turns out that the diamond was so loose in the setting it almost fell out. I don't even know how that gets past quality control; it wasn't a little wiggle. It was a massive rattle. After spending close to $9000 on a ring, I was beyond p'ed off. For a company that specializes in selling and making diamond engagement rings, this should have NEVER happened.
I called the company and told them I would like compensation for when I have to take it to a jeweler to get it fixed as the ring was delivered a week before the proposal was planned to happen. Not only was I told that they would reimburse me, but they would also be voiding my warranty if I decided to do so. What a slap in the face. I was then offered to get sent another ring to propose to my fiance with??? Who the hell thinks that's an acceptable resolution to this ridiculous problem? That was downright offensive to me that they would even offer something as ridiculous as that.
We had four other rings that we still needed to buy for the wedding and had planned to buy on brilliant earth, but because of your absolute incompetence and inability to resolve such a ridiculous issue such as this, like simply reimbursing me the $175 I had to pay to get it rush order fixed by my local jeweler you've lost out on a large volume of sales not only from me but everyone else we are telling our story to. We look forward to not doing business with you again after you handled an issue YOUR COMPANY caused so poorly. Enjoy your $175 in savings because you've now lost our business for good.
Reviewed Aug. 11, 2022
Looks like I’m going to have to cancel my proposal, because they can’t seem to keep a delivery date. Mind you I’ve been planning this proposal for about 2 months. I’ve booked hotels and restaurants. I’ve got everything planned out and arranged to be perfect. This is the only time I can propose because I’m going to start the fire academy so I want to do this before I go away for 6 months.
I bought an engagement ring from brilliant earth on the 24th of July. It said estimated delivery date was the 9th. I was set to propose on the 13th. So I figured I could deal with that. It’s close, but hey there’s a bit of wiggle room. A couple weeks later I get an email saying that they “need more time”. So the date is pushed to the 11th. I’m beginning to get nervous now but I figure, it’s still a few days out so it’ll be okay.
Next day it’s pushed again, this time without a notification. Now it’s supposed to arrive on the 12th. This is one day before my proposal. I have made over 7 calls to brilliant earth over the course of 3 days. Each person kept reassuring me that yes it will arrive on Friday. I was told that because of their “high quality standards” the ring was not ready to be sent out, but not to worry because they don’t see any reason why the ring wouldn’t be sent out.
So after being reassured that I would get this ring on the day before my trip. What do you think happens? It gets pushed to the 18th of August! The incompetence of this company is insane. No one really knows what’s going on. To get a call back from a manager takes 1-2 days. I wish I would’ve read the reviews from BBB and taken the negative ones seriously. It’s not worth it. There are way too many companies out there, or jewelers that are worthy of your money. I wish this experience on no one.
Reviewed Aug. 11, 2022
I bought an engagement ring 2-3 years ago. It looks great! About a month ago we discovered that one of the side little diamond stones is missing. We sent it back as instructed. On the first follow-up call, the repair cost was $200-300. On the follow-up call, our objection was accepted, and a month later, we received the ring back, shiny and fixed. It was a satisfying experience. Thank you, Brilliant Earth.
Reviewed July 9, 2022
Please save yourself and family from the heartache and disappointment. Do NOT order any item of significance like an engagement or wedding ring from Brilliant Earth. I lost $2,700 as I was forced to cancel my engagement party. Brilliant Earth did not ship the engagement ring ($7,100) ordered in a timely fashion so I did not get the ring on the scheduled date. In fact, I didn’t receive the item ordered.
I ordered an engagement ring over 30 days in-advanced, Brilliant Earth took my money and assured me that the ring would be delivered in a timely fashion as I was scheduled to leave to Jamaica with my “supposed to be fiancé“ for vacation shortly after. Not only did Brilliant Earth lied, they continue to give me the “run-around” every time I called. The customer service providers would not connect me to a manager so I could discuss further. Consequently, I cancel my order and request a full refund. Again, Do NOT order any item of significance like an engagement or wedding ring from Brilliant Earth.
Reviewed July 6, 2022
It was a nightmare experience. Their website is flawed, you can’t rely on the slider that shows size approx to setting size. I received my cushion that disappeared because the diamond was literally set on top of it like a sandwich. It was hideous. I sent back in two days after finally getting ahold of someone that could help me know where to return it. I tried to work with them to fix. They held onto my ring for months… finally I had enough and asked for a return they said nope been too long, even when promising I hadn’t lost my opportunity to return. I was furious.
False marketing…shady business practices, and finally I received all money back through my credit card company. Thank goodness. They try to bribe you to not write bad reviews or do ANYTHING they can to get your reviews online removed, that is why some places only have all good reviews.…more shady practice. They won’t be here for the long term if they keep this up, that’s for sure. BUYER BEWARE!!!
Reviewed June 24, 2022
I would prefer to give -0- stars. Buyer beware! Avoid Brilliant Earth at all costs. Customer service is horrible. They do not honor what they say they will do. The product they are selling falls apart and you get the run-around. They should be ashamed they treat people the way they do.
Reviewed June 22, 2022
My boyfriend and I visited the NYC showroom to get an idea of which Engagement ring styles we liked best. We had visited a few other brands/stores but I was so impressed by not only the extensive selection of diamonds and settings Brilliant Earth provided but also the customer service we received. Kylie asked thorough questions about what we were each looking for and put many options in front of us, she even went as far as letting me try on her own engagement ring (which was my dream ring)! We left feeling so positive that we have found a ring that we both loved!
Reviewed June 10, 2022
I had the most positive experience when I visited the New York showroom with my best friend to try on rings. Shefrin was both professional and supportive and made me feel comfortable throughout the entire experience. He provided important insight from a professional standpoint while also dedicating himself to understanding my preferences. He did not make me feel guilty or rushed when I kept asking to try on more rings, and furthermore the survey you fill out before hand (which he did take the time to carefully review) guides the experience and makes conversations about budget a non-issue. Shefrin respected those boundaries and got me in a ring I love. Furthermore, by only allowing two people in the showroom at a time and having separate displays for each person, it truly makes the experience about you. Shefrin was authentically personable and I am super excited to have him on my team through this exciting stage of life.
Reviewed May 9, 2022
I bought an engagement ring and 3 weeks later the center stone became loose. I had to ship it back to get it repaired. It took 1 week for inspection and 2 weeks to get it back. I bought a diamond with blockchain technology (can be tracked down) to promote sustainable sourcing, however I never received the report. I have contacted the company several times, and after 5 months I still don't have a copy. There were many other things that made my experience very disappointing, shipping problems, low response from customer service, etc. it really makes me question the integrity of the company. They have good advertising, that's for sure.
Reviewed May 7, 2022
Spent thousands of dollars on engagement ring and wedding band. We signed a contract agreement for 18 month financing through wells Fargo (with receipts and email confirmations) and on our statements was shown 12 month financing. After speaking with Wells Fargo, they told us Brilliant Earth had to fix it by contacting them and confirming the correct terms. After speaking with brilliant earth for many weeks and being told multiple times that there was nothing they can do besides “send [us] some earrings or something”, we finally spoke to Wells Fargo again and submitted a dispute in which brilliant earth had two months to respond. We never heard from brilliant earth again.
Brilliant earth never once apologized for their mistake or the inconvenience of spending countless hours on the phone with employees who had no idea how to help or who to even talk to in order to find a solution. They did not offer to reach out to Wells Fargo or to find a solution even though they broke a contractual agreement with a client who has not only spent thousands of dollars but referred other clients who have spent just as much. It was really disheartening for a large successful company to make a huge mistake and then not do everything in their power to fix it. Beware to others that if this happened to us it could happen again. Their customer service is atrocious and their business was not equipped to handle a simple mistake in their end.
Reviewed April 29, 2022
Terrible customer service. One of the small stones in my ring fell out less than a month after receiving the ring and with normal use. I sent the ring in for repairs April 7. It took over a week to complete the inspection, and then even longer to schedule a telephone call to discuss the inspection. We were told that the repair would not be covered because we had the ring resized by another jeweler. We agreed to pay to have the stone replaced and were told it would take 1-2 weeks for the repairs to be complete. It has now been two weeks since that telephone call, and we are unable to get any updates. My fiancé and I have called customer service three times and each representative assures us that someone from the repairs department will reach out with an estimate on the repair and they never do. I don’t know how to get an answer or speak to someone who knows what is going on.
Reviewed April 28, 2022
April 12, 2022 I visited the SF showroom and placed the order at the time of our visit. I received a confirmation email later that day and saw my order was incorrect. (Wrong metal and wrong stone.) I called the next day to correct and was advised there was a glitch in the system and I was supposed to get a confirmation email for the changes. Two days later I called again because I didn’t get a confirmation and was told to wait another 48 hours after they put in another request for changes. The following day I tried to call the showroom and they saw all my notes and assured me my request was in the system. A week later I called again after not getting any confirmations but this time the rep told me that this whole time no one had submitted the changes correctly and there were simply notes in my file. This time they were trying to charge me more money for the correction.
I asked for a manager and contacted my original salesperson and I was told via email that because of the system error they would waive the pricing difference. That confirmation email was correct except they removed the lifetime extended warranty I had purchased. I quickly responded pointing it out and they agreed to put it back on but then I was asked to pay the balance. I had paid for the ring with warranty in full on my appointment day so I should not be paying more. I made more calls and emailed attaching my original confirmation that showed I had paid for the warranty upfront and also forwarded the email from a manager confirming that I would not be charged more for their system error.
After not hearing back, I called once again and I was told that the request to waive the balance was denied! I lost track of how many times I called and emailed to get this straightened out. I sadly had to cancel this order April 20th after losing faith in their word and experiencing terrible service. To my surprise, it has been a week since I canceled the order and I have not received my promised refund. I am now disputing the charge with my card to get my money back. I would never recommend this company to anyone. They are dishonest and do not care about their clients.
Reviewed April 13, 2022
BAIT AND SWITCH!!! Beware this Brilliant Earth company posted a diamond for a good deal. After placing the order in the following weeks I made plans and reservations for a romantic proposal. A week later they called me to tell me the diamond that I selected was unavailable and offered me “comparable” diamonds that were smaller in carat size but MORE MONEY. They clearly are running scams and have completely put me in a horrible position for my proposal plans. I had to cancel the order after opening the line of credit with them. NEVER USE THEM! Blue Nile or true jewelers only.
Reviewed April 7, 2022
My fiancé purchased my engagement ring from Brilliant Earth. Within a week of wearing it 3 of the smaller side diamonds came out. I’ve now have it for a year and a half and almost all the diamonds have fallen out.
Reviewed Feb. 17, 2022
Made a purchase on Feb 3rd for a pair of Diamond earrings for a total of $2.7K. Got contacted on the 16th, stating the Diamond was “lost” in transit. I asked for an equivalent pair, but was told the price is 30% more. When I first made my purchase on the 3rd, there were a good amount of similar diamonds for around the same price or slight higher or lower. But now, everything is 30% higher on their website, so are you telling me, within the past 10 days, all those Diamond are sold out? do you really believe the Diamond is “lost” in transit? Well I don’t.
Reviewed Feb. 3, 2022
A white gold and diamond engagement ring was purchased through Brilliant Earth, after only 4 days of wear the band ended up with a hole in it! We contacted Brilliant Earth and they asked us to send it back for an assessment. After 2 weeks we were finally able to schedule a phone meeting where we were advised that "their team has conducted the investigation and determined it is wear and tear." Are you kidding me?? Your product is so poorly made that it breaks down after 4 days of use?! They refused to replace it and have essentially said it's not their problem! Stay away, far away!!
Reviewed Jan. 20, 2022
Stay well away from this company!! The stress myself and my fiance have endured from this company the last few weeks has been extreme. We were ensured our ring would be ready by our wedding date (29th of Jan) only been told today (20th Jan) that it will not be ready and therefore we have no ring for our wedding day. We have been constantly trying to contact Brilliant Earth to ask for updates on the order and each time you call up the person you speak to has no idea what is happening or has a different excuse each time (and that's if you can even get through to someone).
They promise someone will call you back and then no one ever does. They have stuffed up every step of the way - initially making in white gold instead of platinum, then invoicing us the wrong amount, the list goes on. It has been a very stressful and traumatic experience dealing with Brilliant Earth. We feel we have been constantly lied to. An extremely incompetent, unethical company that clearly has no idea about customer service and we would recommend everyone to stay far far away from this company.
Reviewed Jan. 5, 2022
They’re extremely unorganized & difficult - they’ve had my engagement ring for 4 months & won’t respond at this point - I was just getting something fixed & it has taken way longer than it ever should’ve.
Reviewed Dec. 29, 2021
I wish I had some way to contact their general customer service via e-mail, but I am forced to continue communications with their Washington DC location, which if it is any representation of the company, should be considered an embarrassment. I'll start at the beginning. I scheduled an in-person visit in early November to look at the Marina ring. Someone named Kyle reached out to me to let me know that unfortunately the ring would not be available to view on the date I scheduled and I would need to reschedule, which I did for two weeks after my original date.
Given the location's hours, I need to schedule time off from work to make it to the shop, because I don't live or work in DC. This is only worth noting, because when I showed up for my rescheduled appointment, I was informed that the Marina ring had not been ordered, because "someone" forgot to order it. Because I indicated that I was hesitant to make another appointment and take more time off from work, I was assured by our new associate, Izzy, that she would "more than make it up" to us, by adding a second "free" gift to our order when we came in. My fiancé knew how much I liked the Marina ring, so he convinced me to give them another shot, so we scheduled a third appointment for early December. (Original appointment 11/5, then 11/18, and then 12/3.)
When we came for our next appointment, the Marina was available. I got my finger sized, and my fiancé did as well because he found a ring that he liked. I identified another band that I wanted to purchase, yet when we sat down Izzy had only added the two rings to the order, and promised that she would send me the details on the 3rd ring separately. Why not just make the sale when she could? I couldn't tell you, but she didn't. She did, however, promise to send me the details on the ring, so I could order it myself.
As we finalized the order, the topic of "free gift", which incidentally is standard on any order above $1000, came up. Izzy showed me that she added a pair of diamond stud earrings to the order. At that time, I pointed out that I do not have pierced ears. At that Izzy stated she would change the earrings to an aquamarine pendant to match my ring. When I asked about the promised "second gift" she again promised that it would be added to the order when she corrected it the next day.
When we did finally receive the order confirmation in our email, four days later, it still showed the earrings, and nothing further. My fiancé followed up, immediately, but never received a response. I sent an e-mail independently asking for information about the third ring, and also got no response. After 2 weeks, I followed up again, and mentioned my fiancé's email which also hadn't been answered. At that time, I was informed by Kyle that Izzy would get back to me soon. Another three days went by, and Izzy finally responded to me to let me know she'd been busy, and hadn't had time to correct the order. She promised to send 2 "additional" free gifts ASAP and advised me to give the diamond studs as a gift. I asked her again about the third ring that I was looking at, and she informed me that she could order that for me if I wanted to come in, but did not give the details. I have not followed-up to order.
The rings arrived last week, along with the useless earrings. My fiancé's does not fit. He has reached out again for assistance, and has gotten no response. I have reached out again for assistance, and I've gotten no response. The trouble is, that with his ring, in particular, it cannot be resized, and any changes must be made within the first few days of receiving it. Of course, I suppose if they never respond to us, we're just stuck with the ring.
I realize it's the holidays, but I am so incredibly disappointed. It seems that Brilliant Earth has decided we're not worth the time to do anything other than take our money, and now that they have it, are doing nothing to provide any of the support or promises that were made. I've not yet taken my concerns to social media, because I've worked in customer service myself, and I understand that especially during the holidays it is hard, but I'm getting married in 3 weeks, and I would like for my husband to be able to wear his ring, and I suspect he would too. Hopefully this review will reach them, since I seem to have no other way to reach them except to call the DC location, which is the problem.
Reviewed Dec. 14, 2021
Avoid this company. There are alternatives like 1215diamonds who respect their customers. I read many negative reviews and still had confidence that my experience would be different and trouble-free. This was a huge mistake. Heed the warning that your order will not be seamless and smooth with this company. Expect something to go wrong. When it does, you will feel in the dark regarding status and ultimately spend exorbitant amounts of time calling customer service, waiting on hold, and waiting for updates that are never sent.
I placed my order for an engagement ring (diamond and setting selected) and wired my payment on the same day. Bank wire went through and they sent me confirmation that they received my payment the next day. 4 days later I receive an email at the end of the day ~4 PM PST stating "just tried giving you a call but wanted to follow up with an email. We need to discuss details of your order with you." I did not receive any phone call. I called as soon as the email came through and was told by customer service that the specialist handling my order was not available and that they would give me a call the next day. This call never came either, so I call customer service again and find out that the diamond I ordered is not available. I am being notified of this 5 days after I placed and fully paid for my order. I was not satisfied with the "similar" diamonds the order specialist presented and I requested a refunded.
I received an email confirmation of the order cancelation without any information regarding the refund. I call customer service again a day later and am told that they will be mailing a check and a refund confirmation will be sent out soon. Day 7 still haven't received anything regarding my refund and repeat the process of contacting customer who then proceed to tell me that the refund should be sent soon. I do this for the next 3 days and it's day 10 now and I still haven't received any confirmation about my refund. Where is my money! All this time I am also requesting that my bank wire transfer fee be reimbursed. Day 11 I am contacted by a "senior" member of the team who told me that they should have an update for me within 24 hours and that they will call me and send an email with details. Day 12, no call. No email. I emailed and called this "senior" staff and they have not responded. It is Friday and I assume this "senior" individual will not be available until Monday.
Update.. Check with refund arrived. Had no idea that it was left at my door. I am still trying to have my bank wire fee reimbursed. This is a theft of my time and it's ridiculous they expect me to cover the cost of this bank wire in this situation. Brilliant Earth should be confirming inventory before sending wire instructions and requesting a payment. I've been told by multiple people in this company to contact my bank. This is not the responsibility of my bank. There are many complaints about this company and I wish I would have heeded their warning. It would've saved me time, money, and stress.
Reviewed Oct. 11, 2021
I received my ring and one of the pave diamonds on the setting was missing completely. When I called them immediately after I saw this, I was told the process would take 3 wks, including a week long inspection of the ring. I had plans in place to purpose and wasn’t about to compromise them because of their complete lack of quality control, so I went to quick repair jewelry and paid $160 to complete the ring. No accountability and they nearly ruined the moment. I knew I was paying a 15-20% markup by going with them, I didn’t realize I would continue to pay for their lack of professionalism.
Reviewed Sept. 25, 2021
My fiancé and I have made a purchase on the website and I would never recommend this company to anyone for your engagement ring purchase. We picked out a coloured diamond together that costed over $15,000. We made the purchase and was given a expected date. A week into the wait, my fiancé received a call informing him that it has been double sold, and the stone is no longer available. This was completely a mistake on Brilliant Earth’s side. Given this level of error that is core to their business, I doubt they will be at all able to uphold any other promises (like sourcing and tracing ethically mined diamonds).
We were forced with a choice and we chose to go with a worse diamond that looked similar. We stressed and called back to emphasize that this ring needed to arrive before a certain date for our engagement photos. The rep on the phone promised it was not a problem. Fast forward now, the worse replacement ring did not arrive on time. We are faced with not even having a worse engagement ring for our engagement photos. Lots of emotions were stirred up and I would never, ever recommend this company to anyone. The lack of basic professionalism for their profession (keeping track of diamonds) and lack of reliability (not meeting promised delivery times for time sensitive items) makes them a terrible choice for anyone.
Reviewed Sept. 14, 2021
Terrible service, did not do anything when I advised them that I needed them to hold my package and wait to ship it since I was out of town, and refused to provide any resolution for my missing package (which was their fault). Do not buy from Brilliant Earth!
Reviewed Sept. 13, 2021
Silver Flair Cuff Bracelet, SKU: BE5D190-S, $375.00. I could live with the fact that it looked better in the picture, but when one of the diamonds fell out after 6th time I wore the bracelet, and Brilliant Earth said they have a jewelry repair department- really, I am going to put more money into this tiny piece of crap? In my opinion you are better going to a local small shop to buy jewelry.
Reviewed Aug. 24, 2021
I really liked just how patient everyone here is, as well as kind. The staff knows their product inside out. Finding what we were looking for was real easy. I'm so very impressed with the whole experience.
Reviewed July 6, 2021
Incredibly disappointed. My wife’s engagement ring band snapped out of the blue. I read various reviews of others having the same problem. I went through all warranty documentation and past emails of how much they “stand by their product” and are “committed to the quality” of their rings …. only to receive a phone call that they “found a scratch” (not even where the rings snapped) and therefore my options are to 1. Pay for repairs that, as stated, would only be their best effort or 2. Purchase a new setting!
I had so many issues at the time of purchase with them not having my original diamond available and then delays in production, etc., if I had more time for the planned proposal I would have canceled it and gone elsewhere. In hindsight I wish I had lost the money on my proposal instead because this ring costs THOUSANDS and within 2 years it’s broken. My wife is a nurse and hardly ever wears the ring…. cannot believe we are dealing with this type of service and product quality from a company that claims to have such high standards and quality. Please don’t make the same mistake I made and do not purchase a ring from them!!!
Reviewed June 23, 2021
Been looking for the right ring for my girl for a while and found it here. The whole buying process was simple and easy. Customizing the ring to look just right was equally as easy. Brilliant Earth is a great place to find the perfect ring.
Reviewed June 1, 2021
The amount of options is really amazing. Filtering options are amazing. It's easy to find what you're looking for. Also if you're ever feeling overwhelmed, the customer service is top class. Answered all my questions happily.
Reviewed May 21, 2021
The site is just so well made. Quick and easy to customize the ring you're looking for. Was on the fence about spending so much money on something I haven't seen in person, but the end result is I couldn't be happier with my ring!
Reviewed May 10, 2021
As far as I am concerned my fiancé had a good experience buying the ring. Brilliant Earth was super helpful in helping him pick and build it. My issue lies within their lifetime warranty. I've had the ring for about 6 months when one of the smaller diamonds fell out of the halo. I take very good care of my ring - don't wear it when working out, or in the shower etc, but to replace the diamond is costing me over 250 dollars and is not covered by the warranty. The ring is not even a year old.
They did not explain this warranty very well when buying the ring. I'm not exactly sure what their warranty covers, I understand a lifetime warranty cannot cover diamonds falling out for its entirety but with the ring being less than a year old, I expected a little more than having to pay out of pocket. My advice would be to make sure they review their lifetime warranty with you in depth before purchasing any jewelry. I am not happy with their service on this and know after doing some research to take it elsewhere to be fixed.
Updated review: May 7, 2021
Problem was resolved! I was able to get in touch with the customer service manager. She was very helpful and prompt in response, and communicated with me that the processing was delayed because the system blocked the request somehow. She was able to get it processed for me manually!
Original Review: May 6, 2021
First of all, let me start by saying we have purchased our engagement rings from Brilliant Earth and we do love the rings and experience working with the sales agent in Philly was good.. BUT...Their refer-a-friend system is completely non-existing! We referred a friend to buy from them. But a week later, we still haven't received our $100 credit as BE promises. We reached out first and then our friend called them FOUR times, and each time their customer-service agents assured that this should be resolved within 24 hours. It was never resolved and even worse, my friend never got any updates from them. The last time my friend called, the agent told him that this time they would be really serious about it and followed up in 24 hours. Obviously no one followed up…
Feeling very bad about making our friend calling over and over again, we called them again demanding an explanation and speaking with their manager. Spent 50 minutes with the customer service, and all we got was “the manager is not available and will call you back”; “we are working on this and will call you back in 24 hours”. Of course no response at all! Our problem may not be comparable to others' negative experience with BE, since it’s just $100 anyway. But our experience again showed that the company does not really care about the customers after they got your money, consistent with other’s reviews! Their sales team might be okay but their customer service team is just really good at and comfortable with LYING in your face! Please think twice before you purchase from them.
Reviewed May 1, 2021
Hands down the best price I found for the ring I was looking for. Finding the ring was a piece of cake with the website being so easy to navigate. Was my first time making a purchase like this and I found it easy.
Reviewed April 2, 2021
My husband gave me diamond earrings for our 10 year anniversary. He purchased them from Brilliant Earth after doing a lot of research. The earrings that we got had a very cheap looking setting so I wanted to exchange it for a better looking one. Paid $400 extra for the setting which came out to be different from the picture on their website and came with wrong posts. Upset by it, contacted customer service. After going back and forth and no apology they agreed to change setting to a basic one and refund me $400 back. Received earrings with wrong mismatched posts! And no refund. Had to contact them again and again to receive the refund for the price difference and still waiting on them to resolve wrong posts. After 3 months going back and forth with them, I was not able to wear the gift my husband gave me. To say how frustrating and unprofessional BE has been is to say nothing.
Reviewed March 13, 2021
Staff know their stuff. Real helpful in helping me find just what I wanted. Great experience. Price was good, shipping was quick. Would recommend to anyone looking to buy high quality jewelry that's ethically sourced.
Reviewed March 2, 2021
With a great selection from modern to classic the options are wonderful. Many types of jewelry to choose from as well. Was able to find more than one item I like and I know I'll be back to buy them sooner or later!
Reviewed Feb. 27, 2021
We thought it was a good idea at the time. They market themselves as the new upset to the traditional brick-and-mortar jewelry market. We have had nothing but issues and frustrations. The engagement ring is discoloured. The wedding band lost a gemstone after just a few months of regular wear and tear. And, we were supposed to a receive a gift with the purchase of both the engagement ring and the wedding band and never did for either, after following up several times. Customer service has been wildly unhelpful. Save yourself the time and effort and go to an actual jeweler. The company is a joke.
Reviewed Jan. 9, 2021
I cannot recommend Brilliant Earth. I have tried to purchase a ring with them twice with the “build your own jewelry”. Both times I called to confirm shipment would be that day (for next day delivery). Both times it was confirmed by the representatives my package was ready and will arrive the next day. I rearranged my work schedule to accommodate shipment as it was signature required. Again, the representatives confirmed shipment was going out. Both days of arrival no product.
After not receiving the product I canceled the order to start over. Giving Brilliant Earth the benefit of the doubt I chose to order another ring of greater value. I paid to have it overnighted with FedEx. Again, I called to confirm shipment. Again, was assured it was at FedEx and will be arriving the next day. Again, no product. What is even worse is both times not one person contacted me from Brilliant Earth to tell me it had not shipped. I waited and finally contacted them. Of course, nobody had any answers! Nobody knew why it had not shipped. Nobody took accountability for not contacting me. No emails. No phone calls. Just Ghosted.
Reviewed Dec. 31, 2020
As a novice jewelry buyer, I was hesitant to buy online without seeing the product in person. After doing my research, speaking with customer service, and the detailed pictures off the site, I decided to go for it! Happy with my purchase and I'm telling all my friends about it.
Reviewed Dec. 9, 2020
Overall had a good shopping experience at the showroom. Never felt pressured in any way, and all my questions were answered. I found their website equally good, but I like to see something in person before I buy. These guys know their stuff!
Reviewed Dec. 5, 2020
With our 5 year anniversary coming up I turned to Brilliant Earth for a unique gift. Was easy to find with the vast selection and quality. Website is very easy to navigate, found a few things I know my wife would like so I know where to shop when I need another gift. Thanks!
Reviewed Nov. 26, 2020
The filtering options are great and made finding what I wanted super easy. Found great gift options for many people in my family. Transaction was easy enough and I received my order pretty quick. Real happy about this.
Reviewed Nov. 19, 2020
My wife found the perfect ring for her thanks to the website. It's very easy to find what you're looking for, and the quality of images and videos really helps to see every little detail. This helped a lot and made the transaction all the more smooth.
Reviewed Nov. 17, 2020
If you’re in the market for a ring for a loved one, I'd recommend Brilliant Earth, the assistance I received from the staff was amazing, guiding me to decide from what settings, to what diamond and even what can be done with them in the future! Price is fair with an endless selection of diamonds to choose from regardless of budget.
Updated review: Nov. 12, 2020
After some back and forth and visiting the showroom, they acknowledged that they gave us the wrong ring and it split on the resizing fracture line. They are letting us pay the difference to upgrade the ring to platinum in the style that we originally ordered. It took a while, but happy they finally came around to provide good customer service.
Original Review: Nov. 5, 2020
We ordered my husband's band online using the ring size. The ring delivered was the wrong size (not what we ordered), however since it was so close to our ceremony, we used the ring for the ceremony and then took it in to the BE showroom to get it sized by BE. When we received the ring after the resizing at BE it was still wrong, so we sent it in to be resized it again (2nd time). The ring that was sent back to us was NOT THE SAME RING. The ring we ordered was the 18K White Gold 6mm Mojave Wedding. The ring we have now in our posession is the 18K White Gold 6mm Matte Mojave Wedding, which is not what we ordered or what my husband wants (the finish gets scratched easily)... also upset that the ring we have is not the same ring we used in our ceremony for symbolic reasons.
On top of that, he's only worn the ring for 1 month and the ring BROKE!! Literally just snapped randomly. He's a student so he studies all day, takes it off for showers, there is no way this is from normal wear and tear after 1 month. I've discussed this with BE customer service but they refuse to believe that it's possible they sent the wrong ring back to us, even though I've sent photos to prove what ring we had at our ceremony vs. the ring we have now. All we want is our original ring back, or at least a replacement to get what we ordered.
Reviewed Oct. 31, 2020
Super easy to find matching wedding and engagement rings on their website. The selection and quality are fantastic. Very detailed images and videos of all their products are of the highest quality. I will recommend to friends!
Reviewed Sept. 26, 2020
Great options and great customer service. I called with a couple of question and the lady that answered the phone answered all my questions to the fullest. Super friendly as well as polite! Great job!
Updated review: Sept. 16, 2020
Rueben reached out to me and is more than happy to work with us. This was all I ever asked for and I'm happy we got our issues resolved.
Original Review: Sept. 16, 2020
I cannot express my disappointment enough. I am actually very sad to have to write this review, as I believe my overall ring is beautiful, and BE has a great inventory. However, their customer service and policies are awful. My fiance received my ring on August 19th, so our 30 day returns would end on September 16th. This was confirmed to us by the customer service agent we spoke to several times. With that being said, there is some windowing issues with my stone, which is why we wanted to return in the first place. At this time, we were very pleased with Brilliant Earth, so we simply wanted to exchange the diamond for a new one. We emailed customer service, and were emailed back by one of their jewelry consultants. This is when the experience starts trending down.
First of all, she told us that the dead spot I was seeing was due to inclusions, even though my ring is VS1 and I can very clearly see that the issue is with the cut. Second, I asked for pictures of other diamonds, and the consultant told us this would take a few days, but she would be happy to request them. Great. This would have been fine, however, after waiting 3 days, I was sent a screenshot straight from their website. Why did it take 3 days to send a picture I already had access to? Not to mention, this was 3 days that were wasted in our "30" day countdown. I say "30" in quotations, because you simply do not have 30 days at all.
As stated earlier, I was told the last day to return my ring was the 16th, and have proof via email. I called yesterday, the 15th, to start the return process, as we had NO luck being helped to find a diamond to exchange, and we were absolutely blindsided. Their customer service told us that we actually only had until the 9th to START the return process, because they need the ring in their possession by the 16th, so there was actually nothing we can do.
This especially makes me angry because we were in contact with our consultant on the 9th and NOTHING was mentioned about that being our last day to return, and at this time, she was still emailing us about diamonds in their inventory and waiting for photos we requested to be sent. Why would you still be helping us find a diamond to exchange if it was too late at this point? Why not give us a heads up that the pictures she requests will not be sent in time for us to exchange, so maybe we should just return?
Back to the phone call, I was told that the "possession" rule was explicitly stated in their policy, but it simply is not, and I do not appreciate being made to feel stupid. "If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund." At any other company, returning within 30 days means you can start the return process on the 30th day. Furthermore, if it was stated ANYWHERE that the ring had to be in their possession by the 16th, we would have returned it weeks ago, but me and my fiance are both in college. I am in pharmacy school, so I trusted that I would not have to take time out of my busy week to return the ring, and could do so when it was convenient to me. Sadly, this was not the case, and now I am stuck with a ring that I am not 100% pleased with from a company I will never trust again.
Reviewed Sept. 13, 2020
In July 2020, I purchased a ring from them to propose to my girlfriend. After the successful proposal (YAY!), my fiance began having rashes and allergy issues. Come to find out, she is allergic to the nickel that is in the ring which is news to us. We had about 6 days left within our return window, so we reached out to BE's customer support.
Here's where it gets very interesting. It was a Monday -- my 30-day return window expires the following Sunday. The customer support individual says they can get me a return label processed but it may take up to 24-48 hours for me to get the return label. Then, as soon as I get the label, I can ship the ring back to them. If it arrives after Sunday (despite being shipped with their label back to them within my 30 day return window), they cannot guarantee to process the return. They did say they would have to get manager approval to approve the return if that is the case, but are you really serious??
First of all, if it takes you 24-48 hours to get me a return label, that is not my problem and should not eat away and penalize me in terms of my return window. Secondly, if I mail it and the postal service takes longer to deliver it and it isn't there on Sunday due to no fault of my own, that's apparently MY fault and will potentially cost me the return?
Why can't they just guarantee the return window if I mail it off within my 30 day window back to them? Why is that so hard? Either way, this rubbed us the complete wrong way so instead of trying to do an exchange, we just told them to process a full refund. I got my money back after about 3 weeks, thank God. I would stay away from them. Buy from a mom and pop store instead, it isn't worth the headache.
Reviewed Sept. 5, 2020
I love supporting local and especially when they give back to local charities and have ethical diamonds. I felt good about spending so much and supporting an American brand. Keep up the good work Brilliant Earth!
Reviewed Aug. 30, 2020
Always a pleasure walking into this store. Whether being greeted by the manager or the staff, we are always welcomed with a big smile and they are eager to help you. I’ve shopped here on more than one occasion and have always been happy with the service and my purchases.
Reviewed Aug. 27, 2020
I just received my fianceé’s ring in the mail and it is just as stunning as I can remember from the website. It arrived ahead of the expected delivery date and the box even has a nice light on the inside to really make the ring shine when she first opens it. I called them when I was making the order because I really wasn’t sure on sizing, and they reassured me I wouldn’t have any issues having it resized should need be. Great service and really nice quality.
Reviewed Aug. 25, 2020
I recently bought my sister a bracelet for her wedding day because she wanted something very special and rose gold which is generally hard to find. I stumbled across Brilliant Earths website and found that they had a lot of very special pieces similar to what I was looking for. Being an older man, I have no idea what is trendy, so I had to call in for some additional advice. The agent was very kind and knowledgeable. She helped me narrow down my search and found the perfect item. She didn’t try to upsell me or have be pick the most expensive item either. Overall very pleased with their service and products.
Reviewed Aug. 12, 2020
My girlfriend kept mentioning how she wanted a “Princess Cut” ring... I had no idea what that was. Thankfully, Brilliant Earth offers a customize your own ring option and I was able to choose the perfect ring — and cut, very easily! Thanks for helping me out.
Reviewed Aug. 5, 2020
I’ve been shopping at Brilliant Earth for years and have bought many gifts for my wife and also for my mother and mother-in-law. I can always find what I’m looking for and the service is just amazing. It’s a big hit with me for sure.
Reviewed Aug. 3, 2020
Sent in an item for repair and it was all handled super quickly. I will definitely be going to their website the next time I’m shopping for a gift for my wife. I loved my experience with Brilliant Earth.
Reviewed Aug. 2, 2020
I had an absolutely terrific experience shopping with Brilliant Earth. They have an impressive selection and I found it relatively easy to find a ring that I liked from their wide selections. Very satisfied!
Reviewed July 26, 2020
I had issues previously regarding the loose center stone due to defective prongs on my engagement ring. I had only had my ring a few months at this time so this was VERY concerning. We had a very negative experience with Brilliant Earth at that time, but ultimately the prongs were repaired. Fast forward 2 years and there is no loose prong, no warning sign that the defective prongs are having issues again. I just look down and the stone in my engagement ring is completely gone!
It was there an hour ago. We contacted Brilliant Earth regarding the prong issue... again, and missing stone now and we were told too bad, it's our problem and we had to pay full price for a new stone. BUT not only that, we have to PAY $50 per prong to have them repaired. WHAT?! Your craftsmanship is the worst I have ever seen in jewelry and you want to charge the customer to repair your defective product? Unreal! I sit at a desk on a computer 10+ hours a day. I do not build houses, I do not repair vehicles or work with my hands or use abrasive materials in any way. I literally type.. all day.
My husband feels terrible that he purchased my ring here. We have had so many problems with quality and customer service rudeness and he feels like it's his fault for picking this jeweler. I told him I will cherish this ring forever because he picked it out, regardless of the terrible company that created it. So we have decided to take my ring to a more reputable local jeweler that backs their craftsmanship and treats customers with respect. This will void the "warranty" but what warranty? Their warranty is garbage and covers NOTHING. They sell low quality jewelry at an inflated price and give you the middle finger when you have problems with it.
This other jeweler will replace the stone, have the prongs either reinforced or a whole new basket installed that's of good quality. 2 major strikes against Brilliant Earth with us in 2 years. We are done. Brilliant Earth will never receive another dime from us, not even to repair their defective jewelry that I will spend the rest of my life wearing.
Reviewed July 19, 2020
I purchased a really nice necklace for my mother’s 60th birthday from Brilliant Earth. Finding what I was looking for was real easy. She was so impressed and so happy. So glad I saw the advertisement on Instagram!
Reviewed July 9, 2020
I shopped around for a while to have a gemstone put into a custom-designed ring. The staff at Brilliant Earth were very friendly and professional, working with me to create exactly the ring I had in mind. Their pricing was also the best that I came across and I'm very happy with the end result. I highly recommend checking them out.
Reviewed June 29, 2020
Was very happily surprised with the amount of options for wedding bands for men. Haven’t seen that anywhere else. Finding what we wanted was a breeze! I've told all my friends about Brilliant Earth! Thanks!
Reviewed June 27, 2020
Brilliant Earth’s gift guide was super helpful in helping me select a graduation gift for my daughter! With the current pandemic, I wanted to get something special for her, and I found it!! Thank you!
Reviewed June 26, 2020
Fantastic service offered by the team at Brilliant Earth. They made it soo easy to find exactly what I was looking for. Would highly recommend to anyone looking for assistance when selecting a custom piece!
Reviewed June 24, 2020
My wife and I ordered our wedding bands and were very happy with how they turned out. It can be tricky buying such an important purchase online, but with this pandemic going on, it’s not easy to get to a great jewelry store. Their site offered exactly what we had been looking for and they offered convenient options for shipping that suited our needs. The rings arrived on time and were really nicely packaged. We will absolutely shop with them again.
Reviewed June 22, 2020
My friend referred me to Brilliant Earth when looking for my fiances engagement ring. The overall experience was exactly what I was looking for. Brilliant Earth’s staff was extremely friendly and so so helpful. Thanks to the whole team for making this so easy for me.
Reviewed June 13, 2020
I bought three items in one order. Now they say I'm only allowed to return one item, not all three. This contradicts their own written return policy. Very disappointing. Customer support staff could not explain why they don't follow their own written policy.
Reviewed June 10, 2020
My new obsession is rose gold jewelry. I had been looking for the perfect simple, yet elegant rose gold band but I was having a really hard finding what I wanted at my usual go to jewelry stores so I decided to look online. I came across Brilliant Earth’s website and I was so surprised to find so many rose gold options!!! I decided to treat myself and got the band I was dreaming of! I couldn’t be happier!!!
Reviewed June 10, 2020
My youngest daughter is graduating from high school this year and it breaks my heart to see how upset she is to not be able to have a proper graduation ceremony due to COVID-19. I wanted to do something for her to make her feel special so I went shopping online for a beautiful piece of jewelry that she can have forever and look back on to remember this accomplishment. I was so pleased to see how many options were available and for great prices! I ended up going with a lovely necklace that has her birthstone, thank you Brilliant Earth for making my not-so-baby baby girl so happy!
Reviewed June 9, 2020
I have been with my boyfriend for almost 6 years now and as you can imagine, I’ve been sending him screenshots of different “dream rings” for years now as a not-so-subtle hint. Last month, to my amazement he finally said, why don’t you design the ring you want? I got my laptop right away and searched for a company that would allow me to customize my engagement ring and I fell upon Brilliant Earth’s “Create your own Engagement Ring” page! In three simple steps I was able to create exactly what I wanted!!! Thank you Brilliant Earth, I couldn’t be happier!!!
Reviewed June 9, 2020
With my 30th wedding anniversary coming up, I wasn’t sure what I could get my beautiful wife to show her how lucky I feel to have her, so I hit the web. My first instinct was of course, a nice piece of jewelry but I wanted it to be special. I assumed this wouldn’t be easy due to all stores being closed because of COVID-19. I was happy to see the Brilliant Earth offers virtual appointments during these crazy times!! I booked my 50 min Zoom call right away so I could get to speak to a consultant and have them help me out a little. This experience was just amazing to me!!! I was able to tell the consultant a little bit about my wife and was even able to show them some of her favorite pieces of jewelry from home so we could find piece that would suit her style!! Thank you Brilliant Earth for making times like this a little easier!!! I highly recommend them!
Reviewed June 8, 2020
Already a little on edge due to our new life in quarantine, my wife came screaming into the bedroom today explaining that while she was doing some Spring cleaning, she had knocked her ring on our kitchen counter top. Right away I looked through my phone to find the customer experience number I had called back when first shopping for her ring with Brilliant Earth and knew I would be able to speak to agent right away. They advised me on their repair policies and what steps we needed to follow and I instantly felt better. Thank you Brilliant Earth for allowing me to walk back into the other room feeling like Superman to ensure her this would be an easy fix!
Reviewed June 8, 2020
When looking for ideas for my wedding band, I quickly realized that men are limited to certain options and they all kind of looked pretty standard. I wanted something a little more unique to suit my style. My now sister-in-law suggested I check out Brilliant Earth’s website and boy am I happy she did! I couldn’t believe the amount of options !! So happy with my wedding band, it’s timeless yet cool and hip!
Reviewed June 7, 2020
Highly recommend Brilliant Earth! My favorite place to find gifts of exceptional quality with a great price range. I started buying with Brilliant Earth when I first started dating my wife over 6 years ago and bought her a bracelet. The bracelet still looks like new today! We've bought countless pieces since then and we've always been very pleased with our experiences and the final products. Great quality and great customer service.
Reviewed June 7, 2020
Brilliant Earth has the most knowledgeable and patient sales associates than any where else I've shopped before. Definitely make an appointment with someone on their team to be sure you get the very best experience ever. Have an idea of what you're looking for and a price point in advance to make the experience smoother, but even if you don't know what you want at all, they'll be able to help you for sure. They know their products inside and out and can really think of out of the box ideas and help design your own thing. Their service is unlike anywhere else I've shopped before.
Reviewed June 6, 2020
Where do I even start? The service, products and quality at Brilliant Earth are the best in the game. They truly understand the importance to be the best because these days customers can spend their money just about anywhere. A quick google search can find you exactly what you're looking for, but the difference here is the service. When you're making an expensive purchase, you want to make sure that if something goes wrong you can contact the retailer and they'll have your back. Brilliant Earth gets it. They understand that the lifetime value of a customer is so much more important than just one little purchase.
Reviewed June 6, 2020
I'm usually not the type of person to take time to type up a review, but Brilliant Earth's service and products are just so amazing I knew I had to come online to share. From beginning to end, the team at Brilliant Earth make you feel like you're the most important customer to them. They care about your story and want to truly understand what you're looking for. They care. I never felt like they were trying to upsell me or anything. I told them my budget (which was a little modest) and they helped me to build the most beautiful engagement ring for my fiance. My experience was so exceptional that my now fiance and I will be going back to see them for our wedding bands too. Just excellent customer service.
Reviewed June 5, 2020
They have the best jewelers here that can really help you design just about anything. I bought my fiance's engagement ring here and we also had our wedding bands designed with their help. All the rings came out even better than I could have ever dreamed of or imagined. I recently used their online service for the first time due to Covid, and honestly their call center was super helpful and the delivery came earlier than I was expecting it to. Very happy with this business and their stellar service and great quality items.
Reviewed June 5, 2020
I just bought from Brilliant Earth for the first time online a few weeks back and it definitely won't be my last time. I was nervous when I purchased because you never know what to expect when it's your first time purchasing, but they did not disappoint. From the delivery and processing times, to the beautiful packaging and the overall quality of the pieces, Brilliant Earth just really stands out in their industry.
Reviewed June 2, 2020
I had my wife a custom made new wedding set here for our anniversary. They were really nice and helped me pick the perfect ring for my wife. She loves it so much. All the jewelry I've bought is from here. It's just a great company and they really support ethically sourced diamonds and give back to their local communities which we appreciate. They are always very nice and go above and beyond.
Reviewed June 1, 2020
I have always gotten the best service at Brilliant Earth which leads me back time and time again. I never feel like they are just showing me something to make a sale but actually listen to what I'm saying and what I'm looking for. The sales associates are really excellent at knowing their catalogs and what they're able to do for their clients. Also, their cleaning services are wonderful and my rings come back looking brand new every time.
Reviewed May 31, 2020
I recently purchased a pair of diamond earrings from Brilliant Earth's website from a friend's referral. I was hesitant buying jewelry online, but due to the pandemic, I didn't really have a choice to go to any physical store front locations. The delivery arrived ahead of schedule and I was very happy with the earrings. They shine so nicely and were exactly as advertised and photographed. Very happy with my purchase with them.
Reviewed May 29, 2020
My fiance bought an engagement ring with Brilliant Earth. The ring was beautiful but I wanted to upgrade the diamond (from .3 ct to 1 ct), since they have a lifetime diamond upgrade policy. When I contacted them they informed me that I could only increase the diamond carat size by .02 carats due to the setting. Nowhere on their site, the diamond upgrade policy page, or the page for the ring setting I chose, was this mentioned. And since I was 5 days past the return/exchange time period, there was nothing else they could do for me. My only option was to repurchase the $1200 setting in order to be able to receive a credit for the original diamond and purchase a bigger one.
I was told that I could upgrade to a lab diamond as long as it was 50% more than the original natural diamond. Fantastic. Well now they're rescinding that and saying they can't do that EVEN THOUGH I HAVE THE EMAIL FROM THEM STATING THAT I CAN . I'm completely blown away they won't honor what they themselves said they could do and that I have in writing. I'm being told that now I have to pay a several hundred dollar restocking fee if I want to upgrade. Like other reviewers have said, once you purchase the ring and they have the control, they do not care about their customers at all.
Reviewed May 28, 2020
Excellent service from Brilliant Earth! I came across their website on my desperate search to find an engagement ring for a surprise proposal. Obviously with the corona virus going on I didn't want to spend time going to endless stores for nothing. I came across their website and immediately found what I was looking for. They had different cut and quality ranges of stones and I found their site very easy to navigate. After making my decision, I chose to call their call centre to have some extra reassurance that my purchase would arrive on time. The agent went above and beyond and they found a customer for life in me. Really wowed by their customer service and their product.
Reviewed May 19, 2020
My wife and I bought our wedding bands from Brilliant Earth right before Covid hit. We were so worried that because some shops and stores were closing during the pandemic that our rings would be delayed and although we were no longer having our big wedding as planned, we decided to still get married in a very small ceremony in our backyard so we definitely still needed our rings. When we called in, the representative was just the sweetest! She didn't merely confirm our order and answer our questions, she congratulated us on our upcoming nuptials and was really friendly and personable. Wonder service both at the time of purchase and after purchase. Will definitely refer friends and family to their business.
Reviewed May 14, 2020
I bought my mother her mother's day gift from Brilliant Earth's website and the earrings arrived even more beautiful than I could remember from the website images. She was blown away with them when I gave them to her. I had never used their website before, however a friend of mine swore by their products and service and my first shopping experience with them did not disappoint.
Reviewed May 9, 2020
It's pretty hard to shop for an engagement ring in the middle of a pandemic, but my cousin said she recently bought some pieces from Brilliant Earth and that I should check them out. Their site made it very easy to browse and read up about the different cuts and what to look for in a good quality diamond. I was able to compare and think about a couple before narrowing down my search with the help of one of their specialists at the call centre. She even went above and beyond by giving me a better idea of when I was going to receive my order. The service was excellent and the ring arrived and looked even better than I remember when I selected it online. Very happy with my experience!
Reviewed April 20, 2020
This is a great website and you can find moissanite here at the highest of quality! I'm thankful places like this exist. Especially given the price of normal diamonds. Y'all have a great day and thank you.
Reviewed April 16, 2020
FYI this has happened to MANY customers.... This isn't just one person unhappy with the service, they are truly unethical, disrespectful, and do not care about their customers after they purchase a ring... I would give this negative stars if I could. To keep it short sweet and simple, their showrooms are great, and make you feel like you're making a great purchase. Once you need a repair (and you will because their rings are cheap, my band broke and 2 diamonds fell out in less than a year), that is when you will be dealing with THE MOST UNETHICAL COMPANY I have ever experienced.
They ended up refusing to repair my ring because they felt "attacked" by my HONEST reviews. They consistently wanted us to sign an NDA and when we refused and told them to repair with our insurance, they refused to repair our ring... The only way they would repair our ring was if we took down all of our reviews and signed the NDA... So basically, they make cheap rings, have the worst customer service, and refuse services for people who post honest reviews about their experience towards multiple platforms.
They have so many people that are unhappy that they have to hire an escalation manager to try to "solve" the problems. He doesn't solve anything... He just apologizes and does not relay to the repair or marketing team that the customer is rightfully distressed and unhappy with this entire process...and when the customer finally backs down and says "fine use our insurance and fix the ring, we will continue to leave our reviews".... They decide that the best option is to REFUSE SERVICES TO FIX THE RING....unless we sign an NDA.... What they don't realize is when you've put someone through distress for 3 months and then ultimately tell the customer that they're refusing services because they felt "attacked" when REALLY it seems that ultimately they just want us to sign the NDA...that's sketchy.
Reviewed March 27, 2020
I was browsing their collection online and decided it would be worth my while to drive a little further out of my way to visit their store location. Their onside collection was simply amazing. The sales person took her time to explain the different cuts and qualities and she seemed to really love what she did! She wasn’t pushy at all and took her time showing me everything even though she knew I wasn’t in the market for those items, she simply loved their beauty and wanted to share with me. I’m glad she did! Ultimately, my visit to their location gave me the brand reputation I was looking for to pull the trigger with my desired item online.
I wish I could share the commission with her, but when I was in store, I still wasn’t ready to make the purchase. After some more local browsing and pondering I ended up finalizing my purchase on their website. My delivery came quicker than expected and I’m very happy with the overall experience and selection offered by their location. You have gained a lifetime customer!
Reviewed March 27, 2020
I recently visited the Boston location with my fiancée to select and order our wedding bands. He had been to this location when he bought my engagement ring and sore by the service. Since being engaged, I can also vouch for the quality and we’re so very happy with both the quality and service we received on site that we wanted to take the time to sit down and send in my review. The service both he received and then we both received upon our 2nd visit was simply wonderful. We were well cared for and the salesperson was patient and kind. Our rings arrived before the day she expected them to and they were just beautiful. I would strongly suggest this location to anyone looking for the best quality and service available.
Reviewed March 12, 2020
Finding a good jeweler is hard enough as is, but finding one that you entrust on working on a family heirloom is definitely worth coming online to share a review for. My mother’s necklace had been passed down to me and there was a beautiful gem in the middle that had come loose and fallen over time. I had put it away in my jewelry box and completely forgotten about getting it fix.
I finally decided to do some research alone to try and find a reputable jeweler to entrust with such an important piece. Also, I should mention the stone was a specific shape and texture. The help I received at Brilliant was above and beyond anything I could imagine. The staff were attentive and patient in helping me select the proper replacement piece and also in assuring me that my necklace was in the proper hands and would be handled with the utmost care. I received it back within their advised delays and the work they did was nothing short of amazing. I’m thrilled with the work and service they provided. They exceeded my expectations and I would highly recommend them.
Reviewed March 6, 2020
I got engaged on December 25th, 2019. It’s Mar 6, 2020 and I still don’t have a wearable ring. Jan 7, 2020 sent the ring back for sizing. We ordered a 7.5 but 3 local jewelers show me it’s a 7.25, BE insists it’s a 7.5. I need a true 7.75. I mention to BE that I have a crooked prong that’s catching, they have me send it in to the repair department. After the 10 days of “analyzing” they say, "Oh I’m so sorry your original order didn’t go through QC . (WTF??) We will fix this right up in 2-3 weeks." Fast forward those weeks. We get a call, "Your setting is totally bad. We have to scrap it and start over (double WTF??), 2 more weeks." Finally the week comes. I’m getting my ring back yay! Oh another day delay.
Finally get tracking for my Saturday delivery, of course they sent it to my office when I explicitly gave them my home address for the shipment. I guess me and my fiancé will spend our Saturday driving 22 miles from our house to pick it up at a Fedex hub. I finally have my ring (even though it’s a little too big now, a true 8)! Whatever I don’t care, I LOVE it. 6 days later I am doing laundry and hit it, stone becomes totally loose. I’m devastated. I take it into my local jeweler, and they say, "We’re not surprised, these prongs are so thin they look like this ring is 10-15 years old." This setting was not built to last or house that diamond. BE refuses any refund (only asking for the $690 for the setting) until they get the whole ring back. Given the length of the previous process and lack of workmanship we will not be sending anything back and we will be moving forward empty handed (pun intended). God I hope this diamond is at least real.
Reviewed March 3, 2020
I made my purchase at the Brilliant Earth location in Boston and have no regrets! I made an appointment because my fiancé and I were shopping for our wedding bands and wanted to make sure we received the best care possible- since it’s a pricey purchase. The location was extremely clean and welcoming and the staff as well. Everyone was nice and although we had an appointment with one associate, others chimed in our discussion and made the experience that much better. We received our order exactly when they promised that we would and we couldn’t be happier with the final product. Thanks for your help and our beautiful wedding bands. We’ll cherish them forever!
Reviewed March 3, 2020
I had an issue with a recent purchase and the staff was welcoming and accommodating. They were able to sent my ring out for repair and I am very satisfied with the service I received both when I made the initial purchase and when I had to return for assistance with the repair.
Reviewed March 2, 2020
I don’t usually write reviews but the service I received went above and beyond. The sales staff was extremely attentive, knowledgeable and patient while I made my selection. I valued their knowledge and opinion, it was extremely helpful while making my purchase. Kudos to Brilliant Earth on providing conflict free diamonds!
Reviewed Feb. 21, 2020
I received my engagement ring from my now fiancé a couple weeks ago and initially, I absolutely loved it... UNFORTUNATELY, it is SO dainty, delicate and impractical that it has NOT EVEN lasted 2 weeks of wear!! I noticed there was a seam in the 14K rose gold band and then a couple days later, one of the small diamonds on the band fell out. So, I took it to our local jeweller and he said that the ring is CRACKED and BENT and has a HIGH RISK of losing more diamonds and the big center diamond due to not enough contact to hold it in!!!
HE SAID IT IS NOT FOR EVERYDAY USE OR EVER!! And, I followed all of the rules... I did not wear it in the shower/doing dishes/at the gym/sleeping and I can’t even wear it work since I provide patient care!! The design is FLAWED and it would cost us another $2500 CAD to fix it. I was absolutely devastated so I called Brilliant Earth for a full refund but they won’t do anything since it is outside the 30 day warrantee from the time of purchase so I am SOL...
Similarly, my fiancé also had trouble with Brilliant Earth from the beginning since the RING CAME LATE (delaying his proposal to me) and the appraisal/diamond certificate did not come until 2 months later after he called Brilliant Earth SIX TIMES to get it! This caused a delay in getting insurance... Furthermore, the free diamond earrings came with ONE MISSING DIAMOND because quality is the CLEARLY the LAST priority of Brilliant Earth!
Lastly, I went to post a review on Brilliant’s Earth website and YOU CAN’T! Thus, they obviously only post positive reviews on their website AND PAY for the positive reviews so it’s BIASED! Do not make the same mistake we did by buying any jewelry from Brilliant Earth or you will be sorry! DISSATISFACTION IS THEIR ONLY GUARANTEE.
Updated review: March 31, 2020
Original Review: Feb. 8, 2020
This has been the most stressful and upsetting purchase we have ever made... and it was for my engagement ring! I’ve actually put off writing this review for months in the hope that this could be resolved quietly, without any negative public reviews. But people deserve to know what they are getting. I’d dreamt of a Brilliant Earth ring for months, and had to talk my now fiancé into it, as he wasn’t sure on the whole online-purchase thing. God, I should have listened to him.
After THREE WEEKS of use, the center stone on my Primrose Ring FELL OUT of its setting. This was returned, eventually inspected, deemed faulty and replaced. Once I finally had my (new) ring back, it lasted a whole three months before the center stone became loose in the new setting. Thank goodness we noticed before this one fell out!!
We returned the ring AGAIN, and Brilliant Earth have deemed it MY fault that their settings don’t last more than three months! I have another diamond ring by another jeweller which I have worn daily for five years without issue, and every other woman I know wears their engagement ring daily without problems. According to a Brilliant Earth representative who was ‘helping’ us with our issue, their rings ‘aren’t meant to be worn out and about’...well, where on earth are you meant to wear them then???
Brilliant Earth are now in possession of the ring, refusing to refund us, refusing to replace with a sturdier design, and will only replace it at a cost of three thousand dollars TO US!!! I was sucked in by Brilliant Earth’s marketing about ‘ethics’... well, they couldn’t care less about treating their customers ethically, let me tell you! I’m in tears writing this because what was meant to be one of the happiest purchases of our life has turned into an utter nightmare. We are now stranded... since August I’ve spent more time withOUT my ring than with it. I can’t possibly trust a new ring from them even if they did replace it, and without a refund for their extremely faulty product. I’m without an engagement ring and we are at a loss of thousands of dollars! Avoid at all costs!!
Reviewed Feb. 6, 2020
Loved dealing with Lisa at Brilliant Earth. She was very nice, funny and great to deal with. She really loves her job, and you can tell she enjoys what she does. She knows her products inside and out and was never pushy throughout the sales process. Loved my experience and I'm very happy with my ring.
Reviewed Feb. 5, 2020
I had bought a tennis bracelet here and one of the prongs holding a diamond came loose. I thought dealing with the company would be difficult or I would have to wait forever for a repair, however the staff communication was great throughout the process and the repair was very well taken care of. Great after sale customer service.
Updated review: Feb. 6, 2020
After a few more phone calls and emails, Brilliant Earth's team did agree to let us change from a white gold to a platinum band, with us paying the difference and not outright buying a second band. I'm still disappointed by how long the finish on the original band lasted, but I am much more satisfied with the resolution Brilliant Earth has offered.
Original Review: Feb. 3, 2020
The Rhodium plating on our white-gold engagement ring wore off in 6 weeks, and it's yellow gold now. The ring was worn carefully, never exposed to abrasion or solvents, and taken off for things like washing dishes. Despite being told by Brilliant Earth that the plating would lasts YEARS, they say the plating failing in 6 weeks is not covered by warranty. The worst part is it took 3 weeks from the time we put the ring in the mail to the time Brilliant Earth contacted us with an answer/offer. They did offer a one-time free replating of the ring, but what is the point if it just wears off in 6 weeks again? The ring would spend more time in the mail than on my fiance's hand.
We asked to have the diamond reset into a Platinum band and we offered to pay the difference in price between the band we have and the new platinum band. Brilliant Earth refused, they said we cannot return the band and we'd have to buy the new platinum band out-right for $2,000. In summary: I'm feeling misled, cheated even, by how long the white gold band lasts and Brilliant Earth's 'solution' is for me to pay them another $2,000.
Reviewed Jan. 30, 2020
My fiance purchased my beautiful ring from Brilliant Earth in a total surprise engagement. Therefore I had to send it back in to be resized. It took them almost 3 weeks to re-size the ring. When I got it back 2 of the 4 prongs were loose (like pulling out my hair and getting caught on clothes loose). They will not guarantee this is covered under warranty, even though this was their jewelers error, and to top it off they say it will take 4 weeks to fix. Finally, if I were to take it somewhere local that could fix my ring in a reasonable amount of time, it will void the warranty. So again, the ring is beautiful, but pray that there is nothing wrong with it, because then it becomes not their problem!
Reviewed Jan. 22, 2020
Great products and service! I brought in a damaged family necklace that had been in the family for years. I needed to replace one of the stones in the pendant and the knowledgeable staff was very helpful. They restored my necklace for me and even cleaned the chain for free! I'm very happy with the service and diamond I received from Brilliant Earth.
Reviewed Jan. 21, 2020
I had read some negative reviews about this company which is why I was reluctant to go, but after a wonderful experience I knew I had to quickly come online to share. I was browsing wedding bands for my fiance and I and came across the Brilliant Earth website. They had the exact ring I was looking for but had some questions about it, so when I visited my local store, the sales associate was very patient and knowledgeable. She took the time to answer all my questions and concerns and gave me a time frame to receive our order which was kept. We're very happy with the product and service we received!
Reviewed Jan. 18, 2020
Very easy to order a ring from this website. Was a smooth process, Online customer support was super helpful in answering my questions. They were quick and friendly. My product was delivered on New Year’s Eve as promised. The ring looks beautiful! Absolutely no regrets. Will definitely order from Brilliant Earth again!
Reviewed Jan. 10, 2020
I don’t have a lot of time to shop, but I was looking to get my wife something special for our 30th wedding anniversary. A few months ago, she had mentioned that she was looking to get a new diamond ring, so that’s what I settled on. I wanted to get her a custom ring with diamond and amethysts (her favorite precious stone). Honestly, I wasn’t sure where to start, or when I would find time to build a custom ring with my busy schedule but I discovered that they can do it all online. I was able to use their online tool to build and customize a ring, and then show my wife so that she could have some final input on the design. She loves her new ring, and I loved how easy it was to get her such a special and unique gift.
Reviewed Jan. 6, 2020
For years, I’ve avoided purchasing diamonds. I love jewelry and wear it often, but with all of the news stories out there about how the diamond trade exploits workers, buying diamonds just made me feel uncomfortable. However, once I started browsing the designs at Brilliant Earth, I started to change my mind. They list the source of each and every one of their diamonds, and ensure that they are conflict-free, and obtained from mines that treat their workers with respect and pay them fairly. I’m happy to say that I recently bought my first-ever diamond necklace and I’ll be wearing it with pride thanks to their dedication ethically-sourced jewelry.
Reviewed Jan. 3, 2020
For my birthday, my husband said that I could get any custom-designed jewelry that I wanted, so I decided to get a ring. I knew immediately that I wanted to work with Brilliant Earth. I had purchased a ring and a set of earrings as gifts from them a few years ago, and I was very impressed with their dedication to ethically-sourced jewelry. The process of customizing my ring online was fast and easy, and I was able to build the perfect ring for me without ever having to go to the store. With my busy schedule, I was very thankful for that. I’m extremely happy with my new ring, and my husband is thrilled that I’ve had such a good experience.
Reviewed Jan. 2, 2020
I’ve been married to my husband for 30 years – and my wedding ring was showing every decade of it! It was in bad shape. The gold was scratched and dull, the diamond needed a polish, and I’d even lost a few of the side stones, which were small sapphires. I still loved the ring, though. It’s my favorite piece of jewelry, and I wanted to give it the makeover it deserved. I went to Brilliant Earth and after just a week of work, my ring looked brand new. They replaced the missing stones, buffed and polished the ring, and made it look absolutely gorgeous! I couldn’t recommend them more highly.
Reviewed Dec. 26, 2019
This has been by far the worst online customer experience I've ever had. I've ordered a stone online, paid over 5k and received a confirmation - so far everything was normal. Then I receive another message saying they cannot deliver my order to my address. It took over 5 phone calls and 6 e-mails going back and forth for them to cancel my order and issue a refund. Obviously, they took their time to refund me, and until this day which is over a week later my refund is still in 'pending' status. All in all, a very bad experience, and after all this, they still send me automated messages to 'congratulate' me on my purchase. I strongly recommend buying from a more reputable and professional source. Sad to say, but this website is too good to be true. Don't waste your time nor money.
Reviewed Dec. 13, 2019
I had a truly spectacular experience at the Brilliant Earth showroom. I made an appointment online, so when I went in I didn’t have to wait in line. I went right to the counter and started talking with a jeweler. My girlfriend has very particular tastes, and we had discussed what she’d want in an engagement ring in the past. I had taken notes, and I brought them in with me. I didn’t really know much about the different types of gem cuts, quality of gold and other things like that, but the jeweler knew exactly what I was talking about right away, and helped me find the perfect ring!
Reviewed Dec. 11, 2019
I ordered some diamond and sapphire earrings and the day they're supposed to have arrived, I get a voice mail saying the item didn't ship bc they have a two step security verification that wasn't completed involving them charging me a lesser amount in addition to my payment. It turns out that they charged my bank account a second time for a lesser amount without me knowing nor did they inform me about this security policy prior to purchase. They told me they sent me an email with the policy (which went to my spam box) saying i had to email them back for the sole purpose of mentioning how much extra they charged me (the second time) in order to prove that i was the true owner of the check card i used.
They told me that they were going to remove that second charge since I indeed did what they wanted. My question is, can't they verify security by matching the address of the card used with the owner's address? I mean, why would a thief request a shipment to the true owner's house? I just don't like them messing with my accounts. Also, my wife's earrings were late bc their 1st initial email went to my spam box.
Reviewed Dec. 9, 2019
My fiance bought my wedding ring from Brilliant Earth and I’m thrilled. I’m very into environmental activism, sustainable sourcing, and ethical purchasing, so I wanted a ring that really matched my own values. I’m really surprised by their dedication to ethical sourcing of diamonds and precious metals. Lots of times, I feel a little bit guilty when shopping, especially if I don’t know exactly where my items are coming from. But Brilliant Earth publishes the exact source for each diamond in their showroom, so I knew that we were getting conflict-free, ethically-sourced diamonds.
Reviewed Dec. 2, 2019
I spent some time looking for the exact diamond I wanted to purchase, I found it on their Website which said it was available. I put the other through for the Diamond and Ring which after Taxes totaled $8K on my Credit Card. A week later they send me an e-mail saying this diamond is no longer available and offer me other options that are nowhere close to what I was looking for, and they've already eaten up $8K off my Credit Card. After talking to them, the only answer they had was a that it was an "Technical Error" and that I could select another Diamond (to which they had none similar) or wait 7 business days for them to refund my money which leaves that space eaten up on my Credit Card for almost 2 weeks altogether. Not impressed by the service, shouldn't bill a Customer unless you are 100% sure you have a product to sell; especially one as pricey as a Diamond Ring.
Reviewed Nov. 21, 2019
DO NOT PURCHASE A RING HERE. I had a similar experience to others if you thoroughly read reviews where things go wrong, and I won't bore you with the details. In short, Brilliant Earth damaged my engagement ring during the resizing process and refused to refund the cost of the ring unless I signed a nondisclosure agreement. I have never experienced or witnessed such horrendous customer service and disregard for other people's time, money and feelings. It was extremely hard to get in contact with the Brilliant Earth reps who were handling our case.
I never saw my ring again after I dropped it off to be resized and I never received a refund from Brilliant Earth since I refused to sign the NDA. I highly recommend you save yourself the heartache, frustration, time and money, and take your business to a local jeweler who takes pride in their product and genuinely cares about ensuring a positive customer experience.
Reviewed Nov. 19, 2019
I recently purchased an engagement ring for my fiance, and I haven’t been able to stop singing the praises of this company ever since. I was looking for a very unique combination of cut and color, and I was worried that I wouldn’t be able to find an ethical ring that checked all of my boxes. I was wrong. Not only was the online staff able to answer all of my questions and give me suggestions, but they also pointed me toward an option that came in under budget! We couldn’t be happier with the ring we ended up with.
Reviewed Nov. 13, 2019
When my fiance and I got engaged, I didn’t yet have a ring because we wanted to pick one out together. Neither of us wanted to spend an arm and a leg, but I also love the look of the classic diamond engagement ring, so I was somewhat torn. I had no idea that I could get both—a ring that was pretty affordable, and that also looks exactly like the one I have been imagining my whole life! A huge thanks to the team in the showroom for working to bring our dreams to life, we couldn’t be more thrilled.
Reviewed Nov. 11, 2019
What can I say about the experience of purchasing my engagement ring, except “wow!” From start to finish, it was an amazing ride. We’re a very non-traditional couple, so the idea of purchasing a ring online wasn’t especially scary for us, but I’d be lying if I said we knew the first thing about choosing the right ring. I only had a few criteria: it had to be unique, and it had to be within our budget. The team was so helpful in pointing us in the right direction, and I found my dream ring from the comfort of my own couch!
Reviewed Nov. 10, 2019
Brilliant Earth is a TERRIBLE COMPANY and they have the worst customer service. DO NOT BUY ANYTHING FROM THIS COMPANY, everyone who is thinking about proposing I tell them to steer clear unless they want to deal with a nightmare before their big day. DAY. They messed up one of the most important days of my life and did absolutely nothing to rectify the situation. They were rude and lied to me multiple times just to keep my business. I advise anyone thinking about using this company to steer clear as it is not worth the headache of dealing with such incompetence.
Ordered an engagement ring via their site a month before I was set to propose. No problem, their estimates said about two weeks for the ring to be completed and sent to me, plenty of time. The day before my ring was set to arrive, their customer service gives me a phone call at 7:30PM to tell me the diamond was delayed and it would take a couple of extra days. Slightly annoyed, but still no problem as we were two weeks out at this point. They swear to me that I would have my ring in hand within a week.
Come to a week later, once again THE DAY BEFORE THE RING IS TO ARRIVE, they call me at 7:45PM to tell me they were sorry, but it is still delayed. They call me at 7:45PM, AT NIGHT! So that way at this point I have no recourse but to try and work with them since I was set to propose in a week. Beyond infuriated at this point, they tell me 100% THEY WOULD GUARANTEE I would receive the ring in a week, the next Friday. I had plans to propose on Saturday, so nervously I accepted their offer. I must have asked 10 separate times on the call, "100% I will receive the ring by this Friday correct?" And they swore UP AND DOWN yes I would receive the ring on time.
Thursday rolls around and I'm given a tracking number that shows overnight delivery. Let out a sigh, finally this nightmare will be over. Little did I know how much of a ** this company truly was. I am not joking. 7:50pm Thursday night, the day before I'm set to receive the ring, set to propose that Saturday, they give me a call...."Um...I'm sorry to inform you sir, but your ring is still not ready." No I thought, no it can't be, they provided me a tracking number! I check the tracking number, and no movement on the package besides the label being created. Apparently they created a bunk tracking number so I wouldn't freak out.
Well you can imagine the expletives that I unloaded on the CS agent. Escalated to a supervisor, supervisor was rude and unwilling to rectify the situation. They offered me a ring they had on hand that was a solid 500 dollars WORSE than the diamond I had ordered and they were acting like they were doing me a favor. At this point I'm screwed, I was leaving for a cruise Saturday morning where I was going to propose so I couldn't cancel the order and buy local. They strung me along just long enough that I had no choice and couldn't cancel the order.
Long story short, they overnighted me a "placeholder" ring that was not a real diamond, that I used to propose. It was honestly a joke that I had to tell my fiance hey will you marry me, show her the ring then ask her to take it off because it wasn't real. Worst part, they wouldn't send me the real ring until I sent back their bogus placeholder ring. So when we got back from the cruise I sent back the placeholder and finally received the real ring TWO WEEKS LATER.
I tell everyone I meet not to use Brilliant Earth. Planning the engagement is stressful enough, then having to deal with lying and incompetence almost put me over the edge. Three times they blatantly lied to me, to retain my business telling me I would have the ring within a couple days. If they were just honest with me from the start I would've had plenty of time to cancel my order and buy something local.
If anyone thinks I'm lying or exaggerating I have all of the email correspondence to corroborate my story and timeline. And the WORST part about all of this? The only thing they were willing to do, to try and make up for their colossus ** was to send me a pair of their "diamond earrings". I'm not exaggerating, the diamonds were the size of a speck of sand. My fiance literally could not even wear them because they were so small they slipped out of her piercing holes. We brought them to a jeweler since we had no use for them, and the jeweler said he wouldn't sell those for more than 50 bucks.
So thank you Brilliant Earth, I spend 6k on an engagement ring and you send me 50 dollar earrings as compensation for your massive screw up. I give brilliant earth a mega F - and will never deal with this terrible company again. If they made ANY effort to try and make the situation better I wouldn't be so scorned. But I tell everyone I know not to deal with this terrible company, there are much better and cheaper options out there!!
Reviewed Nov. 9, 2019
From the moment I walked into the stunning showroom, I knew that I’d found the right place to purchase an engagement ring. I was worried that finding an ethically sourced ring would mean compromising on the appearance, but I couldn’t have been more wrong. I was literally stuck when I first started to look around because I couldn’t imagine how I’d be able to choose between so many incredible options. Eventually, I found a ring that I knew my fiance would love (it’s exactly the style I was searching for), and we both feel great about the fact that we purchased an ethical engagement ring.
Reviewed Nov. 5, 2019
I ordered an engagement ring from Brilliant Earth for a time-sensitive proposal. My girlfriend and I were going on a road trip, and I wanted to propose at one of the National Parks we were visiting. Through no fault of Brilliant Earth, their partner parcel service lost the package. When I contacted them and explained the situation, they sent a replacement immediately via next-day air! It got to me in time, and long story short, the wedding is in a few months! I've never experienced such great customer service. I’m truly thankful, and will definitely be recommending [name of company to all of my friends in the future!
Reviewed Oct. 31, 2019
I actually proposed to my fiance! Sure, it’s non-traditional, but we’ve always loved breaking the rules together. Honestly, I’d never even heard of male engagement rings, so I didn’t know where to start until I walked into the Brilliant Earth showroom. The staff were all so helpful and sweet! They loved the idea of me proposing to my husband, and helped me find a ring that was masculine and attractive, but understated and not too flashy. The proposal went off without a hitch – my guy was so thrilled!
Reviewed Oct. 30, 2019
I turned to Brilliant Earth because my wife and I had recently been on vacation in the Caribbean, and my wife’s wedding ring slipped off her finger while we were snorkeling. We looked for as long as we could, but we just couldn’t find it. My wife loved that ring. It was perfect for her, and we couldn’t bear the idea of replacing it with a ring of any other style. So we contacted Brilliant Earth. With a few pictures and details about the ring, they were able to make an identical replacement! We’re over the moon – thank you so much!
Reviewed Oct. 26, 2019
At first, I wasn’t sure if it was really a great idea to shop for an engagement ring online. What if it didn’t live up to my expectations, or it was the wrong size? I was a little nervous, but started shopping at Brilliant Earth anyway. Using its online style guide and the information about ring sizing, I was able to pick out an engagement ring for my partner without ever having to shop in-store. I financed my purchase online – and my partner is thrilled with her new ring.
Reviewed Oct. 21, 2019
I was so impressed with my experience at Brilliant Earth. I went into the showroom to pick out an engagement ring, but I really wasn’t even sure where to start. I had measured one of my girlfriend’s rings to get the right size and had taken a few photos of some of her other jewelry for a point of reference, but I was totally lost otherwise. Luckily for me, one of the salespeople stepped up right away. She took a look at the photos I had, and steered me towards a few rings that she thought would be the right style. I was able to pick out one that I knew my (now-fiancee) would love – and I couldn’t be happier with my experience. Highly recommended!
Reviewed Oct. 7, 2019
I worked with Brilliant Earth 90% remotely where they really took care of me and all of my needs for my engagement ring. I enjoyed dealing and corresponding with Heather who always kept it very professional and so extremely insightful. I wanted my core values to be aligned with the company I supported when buying the ring and it made me feel good to work with Brilliant Earth. Very high quality craftsmanship and will likely be returning for wedding bands.
Reviewed Oct. 4, 2019
DO NOT BUY FROM THIS COMPANY! Once they get your money the level of customer service is nonexistent. One of the worst experiences I have ever had. I wish I had never bought anything from them. STAY AWAY FROM THE COMPANY!!! Go to a regular jeweler. Once they have your payment you become an afterthought.
Reviewed Sept. 19, 2019
I got a promotion from BE in the mail for a complimentary gift with my next purchase. Sounds really nice, right? Wrong! They don’t send the “complimentary gift” and lie and say, "Ok we sent it out today." LIE! It’s been 3 weeks, they never sent it, they treat me like crap over a crap gift THEY promised. Don’t promise something and then refuse to deliver, lying to your customer that it was shipped, then accuse the customer of lying that they were never told it shipped. Now I’m getting all kinds of excuses why they won’t send me the cheapo gift they promised me, like it’s in Denver. WHAT? You can’t ship things from Denver? Pretty sure they have shipping services in Denver. I will NEVER shop here again!!!
Reviewed Sept. 18, 2019
Brilliant Earth was a breath of fresh air. The employee was welcoming and kind from the minute I walked into the boutique till the moment I left. She was very well informed with regards to the selection they had and what Brilliant Earth was able to do to meet my needs. Although I was not ready to make the final purchase on today's visit, I know I will definitely return and look forward to receiving her service again.
Reviewed Sept. 18, 2019
I purchased my solid gold wedding band from Brilliant Earth some years ago, and have been very pleased with the quality, so I decided to purchase a diamond band for my wife to celebrate our anniversary some years later. She selected several designs that she liked and based on those, I chose the Viola diamond ring in yellow gold. The ring we received is beautiful, but after 5 weeks of wear, one of the small diamonds fell out. We ate the loss since the diamond was on the inside face of the ring, but over the next few weeks, two more fell out.
I spoke with customer service and lodged a complaint, and was told to send the ring to back for evaluation. This morning, I received a call with information, and was told that they would offer a one-time repair and refurbishment of the ring, but that in the future, because of the design of the ring, they recommend that she remove the ring before showering, before washing her hands, before going to bed, before any kind of exercise, and before any "repetitive motion task." Apparently, the design of the brackets that hold the small diamonds in place are able to be pried open by this kind of "unrecommended use." No other jewelry we own is prone to this kind of damage or loss.
I am grateful to Brilliant Earth for offering the refurbishment free of charge, but I am frustrated that no mention of this ring's susceptibility is made on the site. Asking my wife to remove her diamond ring a dozen or more times per day in order to complete her daily activities (bike commute, frequent hand washing, daily exercise) is excessive, and it would subject the ring to a significantly greater risk of loss or theft. Fortunately for Brilliant Earth, such loss is not covered by their manufacturer's warranty. Once the repaired item is returned, we will likely seek an alternative via resale or exchange through another dealer. I will not patronize Brilliant Earth again.
Reviewed Sept. 17, 2019
I ordered a engagement ring online for my fiance. I was really skeptical but the 30 day return policy and resizing option gave me reassurance. The ring was more than I wanted to spend but I found it was worth it in the end. If you are going to buy a diamond, I would say definitely buy the higher quality one. It was beautiful and arrived in about 12 days from ordering it. I will definitely be buying the wedding band from here as well. Also to add, I was looking around at local Jewelers before I found Brilliant Earth and the rings were not as customize-able. My overall experience was positive and I am very glad that I found them.
Reviewed Sept. 10, 2019
Everyone at Brilliant Earth was very helpful and totally understood my needs and all worked extremely hard to make sure that I was getting what I wanted and more importantly on time for my proposal! I am very glad that I chose this location. The prices at this location were very competitive compared to other locations, there was no shopping around to be done which made it very much easy for me. All in all, they delivered on their word and made the experience extremely pleasant for me.