Nav Business Credit Reports Reviews

Nav Prime is not transparent with their services and what they actually offer. Additionally, they state that they report every month but they fail to link your business to the credit agency, then set up an automated system that effectively reports without anything being received on the other end. So, what is the result? No credit improvements. Nothing actually happens. You pay for a service that isn't actually a service. Maybe they have helped some people, but it is hard to see how. It is difficult to not conclude that it is a scam. And, their customer service is unhelpful.

If I could do a negative one I would. I went online on the app and canceled my service. Continue to get charged. When I called they told me they have a strict no refund policy. Who does that or they won’t refund you. I’ve never utilize the service and still paid on it for months before I realize that I was paying it. Hadn’t even logged in except for to cancel, buyer beware.

I dealt with an extremely rude and unprofessional representative at NAV - Lloyd **. I have been a paying customer of NAV now for this business since 10/4/2023. I contact NAV on 8/27/2024 as I was overcharged for service. I provided proof in my emails (attached) I was charged $179.97. Lloyd called me a liar essentially and said I was charged $119.88. I was not. I have proof from my business credit card company, as well as NAV's website, what I was charged. Those were provided to Lloyd. NAV's rude and unprofessional customer service agent refused to provide any documented proof what they were saying was accurate.

Nav is owned by Dun & Bradstreet. We have been in business for 10 years, with a stellar record of timely payments to vendors, utilities, credit cards, banks, etc. Nav is constantly trying to get us to pay for "premium" upgrade. We were just approved for over $10k credit with a new vendor minutes after submitting our application. Yet Nav rates us a "B"- good, but "with caution"....our Experian credit report on Nav is a "D".....really! Address on file is incorrect, principal listed for our organization under Key Personnel is a person not known to us, my name is listed incorrectly. Use your instincts, pay your bills on time, keep good relationships with your vendors and creditors and don't waste your money or time on this money making marketing scheme.

I don't know where to start but I'm strongly against opening a business bank account with this company. They froze my account without any warning or explanation and provided no timeline for when it would be unfrozen. This has severely hindered my ability to pay vendors. Despite the positive reviews, my experience has been extremely negative. I recommend choosing another online bank. I will be closing my account once this issue is resolved.

DOES NOT WORK. The Nav Prime does not build your credit like they say it does. I used the prime and prime card for 5 months with nothing added to my report. Called customer service and the lady had an attitude and said, yes it's reporting, but my score never changed and I couldn't see the updates on the app... Total waste of money... I'll just stick with my self.com business builder!

Loved them for building business credit, but as changes started to take place last year, they were not truthful nor forthcoming about Paydex scores no longer being displayed on their credit reports. According to a representative there, they still report to D&B, but they’ve made it where you basically either pay for both theirs and D&B's services or have no clue what your Paydex score is, because apparently the paydex score is no longer the 1st go-to for business lenders. Also, instead of them canceling my service when the payment didn’t go through, they kept trying to charge my card and then reported it to collections after it wasn’t paid. Tuh!

***Do not utilize this company.*** Nav is complete with terrible customer service and false advertisement. Their website is riddled with technical issues. Paid for services are not provided as the website won't work and keeps erroring out. Customer support, and even leadership support, are unhelpful and rude. They refused to provide us a refund within HOURS of signing up. This company is horrible.

NAV charged my credit card without asking. To my dismay, I did not authorize this transaction nor have I ever had any prior engagement or business relationship with Nav.com. The charge appeared on my statement without any prior notification or consent, which is a clear violation of my rights as a consumer. Upon discovering this unauthorized charge, I immediately contacted your customer service department to rectify the situation and seek an explanation for this unacceptable action. Unfortunately, my experience with their customer service representatives only added to my dissatisfaction. Despite providing all relevant details and explaining the unauthorized charge, I was met with indifference and a lack of concern for the inconvenience caused. The representative I spoke with failed to provide a satisfactory explanation or resolution, leaving me feeling unheard and disregarded as a customer.

I joined Nav, Oct. 2022 and used the business boost option which is an auto pay option only, and they still reported my accounts delinquent. I reported this to customer service, nothing was done. Prior to joining this service, my business scores were great, after canceling my service yesterday, my scores declined. But they took my money and failed to report the proper information. And when you cancel, your access is stripped immediately!!! Which is crazy, because I had a few more days left, on the subscription that I had paid. This is not right what they have done. How is an auto-payment late? How does that happen.