Intelius Reviews

Hi Anthony,

Thank you for your feedback, and we are sorry to hear about your experience. We want to address your concerns directly.

Intelius is not a scam. We are a legitimate public records search service that compiles publicly available information to help individuals search for people, verify contact information, and access background information for personal use. We do not provide official government documents such as death certificates. If you are looking for an official death certificate, we recommend contacting the county or state vital records office directly, as they are the appropriate source for that type of documentation.

Regarding the information compiled in our reports, because our search is name-based, reports will include all publicly available information associated with that individual, such as address history, phone numbers, possible associates, and other records that may be on file through our data sources.

All billing details, including subscription terms and automatic renewal policies, are clearly disclosed before any payment is submitted, and users are required to explicitly agree to the terms before being charged. We do not store or misuse payment information.

We were unable to locate an account associated with the information provided in your review. If you would like us to look into this further, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Intelius Customer Support Team

Hi Tim,

Thank you for your feedback, and we are truly sorry for your loss. We understand how important it can be to find information about a loved one who has passed, and we are sorry that our service was not able to provide what you were looking for.

Intelius is not the source of the data in our reports — all information is pulled from public records and commercially available data sources. Unfortunately, death records are not always updated in public databases in a timely manner, which can result in limited or no information appearing for recently passed individuals. We encourage our members to use our reports as a starting point and to independently verify any information before relying on it.

Regarding your concern about your personal information, we want to assure you that Intelius does not sell or share your personal information with third parties for marketing purposes. If you would like to learn more about your privacy rights or manage your personal information, please visit our Privacy Center at https://app.intelius.com/privacy-center/.

If you have any further questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Intelius Customer Support Team

Hi Britney,

Thank you for your feedback, and we are sorry to hear about your experience. We want to address your concerns directly.

Intelius is a subscription-based service, and all billing details including automatic renewal terms are clearly disclosed before any payment is submitted. Users are required to explicitly agree to these terms before any charges are processed, and a confirmation email is sent for all orders placed on the site.

During your recent call, we were unable to locate an account using the email address and billing information provided. After you provided additional information, we were able to determine that the charges you are seeing are not from Intelius. The billing is associated with a similar but completely separate service that we have no affiliation with. We advised you to contact that company directly, as they will be able to assist you with cancelling the service and addressing any billing concerns.

We are sorry that we were not able to be of more assistance in this matter, but we want to make sure you are directed to the right place so this can be resolved for you as quickly as possible. If you ever have any questions regarding an Intelius account in the future, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Intelius Customer Support Team

Hi Barbara,

Thank you for your feedback, and we are sorry to hear about your experience. We want to address your concerns directly.

We want to be transparent and let you know that we have no record of any previous contact requesting a cancellation or assistance with your account. We take all cancellation requests seriously and always work to process them promptly when we are contacted directly. Regarding the continued charges to your new card, some banks and financial institutions allow recurring subscription charges to continue through to updated card numbers, which may explain why the charges persisted after your card was changed.

We were unable to locate an account with the information provided in your review. We kindly ask that you reach out to us directly so we can locate your account and resolve this matter for you. You can contact us by providing the email address associated with your account, by phone, or via Live Chat during our regular business hours at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

We look forward to hearing from you and getting this resolved as quickly as possible.

Intelius Customer Support Team

Hi Amara,

Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations. We want to address your concerns directly.

In compliance with applicable laws, all billing details, including membership terms and automatic renewal policies, are clearly presented before any payment information is submitted, and each user must check a box agreeing to these terms prior to being charged. We also want to clarify that there are no additional charges beyond your selected membership unless you choose to add optional services, which are always presented as optional and never automatically applied.

Regarding the information in your report, Intelius is not the source of the data — all information is pulled from public records and commercially available data sources, which may contain errors and are not always complete. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and our reports are not a comprehensive compilation of all available data. We encourage you to use our reports as a starting point and to independently verify any information before relying on it.

We were unable to locate an account with the information provided in your review. If you would like us to review your account or need any further assistance, please don't hesitate to contact our Customer Care team directly at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.

Intelius Customer Support Team

Dear Robert,

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify.

During your trial membership, you had access to unlimited searches by name and address within the scope of that membership. As with all public-record services, the availability of specific details can vary depending on what is reported and made publicly accessible by the underlying sources, and some records may not always be available even when additional search options are selected.

We’ve also confirmed that during your call with our support team, your account was successfully canceled and a full refund was issued. We’re glad we were able to resolve the billing concerns for you at that time.

If you have any additional questions or need further assistance, Intelius Customer Support is available at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET; holiday hours may vary).

Intelius Customer Support Team

Hi Alix,

Thank you for sharing your experience. We understand how concerning it can be to find that your account is no longer active, especially after a previous conversation about pricing and continued access.

We’d like the opportunity to review your account and clarify what may have occurred. To do so, we’ll need to locate your account details, which we’re unable to do based on the information provided here. We encourage you to contact our support team directly so we can look into this further and assist with next steps.

You can reach Intelius support at 877-564-3253 or by emailing support@mailer.intelius.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (Holiday hours may vary.)

We appreciate you bringing this to our attention and look forward to helping resolve it.

Intelius Support

Hi Katherine,

Thank you for sharing your feedback. We understand your concerns around data accuracy and how frustrating it can be to see information change or appear incomplete over time.

We were unable to locate an account with the details provided in this review, which limits our ability to look into this further here. Intelius compiles reports using publicly available records from multiple sources, and information may change or be removed when updates occur at the original data source or when individuals exercise their legal rights regarding their public information.

If you’d like us to review this more closely or assist with any questions about your subscription or report results, we encourage you to contact our support team directly at 877-564-3253 or by emailing support@mailer.intelius.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (Holiday hours may vary.)

We appreciate you taking the time to share your experience and welcome the opportunity to assist further.

- Intelius Support

Thank you for your feedback. We’re sorry to hear that your recent experience did not meet your expectations.

We partner with a variety of data providers to make reports as accurate and up to date as possible. However, because our information comes from public records and commercially available sources, there can be limitations. Records may occasionally be reported inaccurately, entered incorrectly, or not updated as frequently as we would like. In addition, shared names or similar identifying details can sometimes cause confusion. For these reasons, we encourage customers to view our reports as a helpful starting point and to independently verify any information of importance.

Regarding billing, the charge and membership terms are clearly listed before purchase so customers can review them prior to submitting payment.

We value your input and will continue working with our data partners to improve the timeliness and accuracy of the information we provide. If you’d like additional assistance, please don’t hesitate to reach out to our Customer Care team at (877) 564-3253, available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Intelius Customer Support Team

Hi there,

Your feedback is greatly appreciated, and we understand how unexpected charges can be frustrating. We want to assure you that this is not the experience we strive to provide for our members.

When you enroll in any of our services, our website guides you to a registration page where you can review membership options and select the one that best suits your needs. In accordance with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted. Users are also required to explicitly agree to these terms before completing their registration.

Please note that we never received a call from you regarding cancellation, and the membership was not cancelled through the available options. We provide several ways to cancel, including our automated IVR system, speaking directly to an agent, using live chat, or logging in to your account and cancelling through your membership settings. For your security, cancellations cannot be processed through email. As stated in the multiple emails we sent, we provided these instructions to assist with completing the process.

That said, as of now, we have gone ahead and cancelled your account to ensure no further charges occur.

If you need additional assistance, please contact our Customer Care team at 877-564-3253. We’ll be glad to help.

Intelius Customer Support Team