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About Radius Moving and Storage Reviews
Radius Moving and Storage is a New Jersey-based moving company that serves the continental United States with local, interstate and long-distance moving services. In addition to transport, the company also provides packing and storage services for homeowners, renters and business owners. To get a quote, fill out a form on the website or call Radius Moving.
Pros & Cons
- Full-service moving services
- Secure short- and long-term storage
- Screened and fully trained employees
- Only available in continental U.S.
- No online pricing
Radius Moving offers local, interstate and long-distance moves in the continental U.S. Customers can get a full-service move or just transportation for their belongings. Short- and long-term storage are available.
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Reviewed March 24, 2022
They were really agreeable and productive. I genuinely didn't need to make the slightest effort, so this move was a lot simpler than I anticipated! They were exceptionally cautious and careful and caused me to feel calm. Likewise, planning was extremely helpful and straightforward. I would enthusiastically suggest them!
Reviewed March 23, 2022
This was a great, solid, proficient, and furthermore an extremely proficient organization! I strongly suggest them, they moved every one of my things in precisely 2 hours and they knew precisely the thing they were doing. Much thanks to you to each of the three of the folks who put in an extraordinary energy today. I will utilize this organization later on.
Reviewed March 22, 2022
When making the appointment the staff was very nice and helpful, providing guidance on the type of service we would need. The company then confirmed our move both by email and a text reminder the day before. The day of the move, the crew arrived promptly at 10AM. They worked very quickly to wrap padding around all of our furniture and load it into the truck.
Reviewed March 20, 2022
My girlfriend and I were moving in together to a new place and these movers catered us both on the SAME day. 2 guys worked on my apt and then the other 2 worked on hers as it was synchronized and we ended up moving to the new place the same day all because of these guys. They made it super easy for us.
Reviewed March 18, 2022
They worked really hard. The movers were all amicable and clarified exhaustively how everything would go. They worked rapidly and took extraordinary consideration of our stuff. At the point when we got to our new house I was extremely dazzled by them laying plastic over my new rug and securing my balustrades. We additionally had them assembled our beds and a table which was extraordinary! Would definitely utilize them once more.
Reviewed March 17, 2022
They have the best rates in the market, they provide free boxes if you ask them for it, pack your stuff carefully and are very friendly. Don’t waste time trying out newer companies when such a company exists in the market.
Reviewed March 1, 2022
It was my first time using movers and I will never move again without these guys. They were fabulous!! My family used them and recommended them to me. Appointment was scheduled on very short notice (about 3 days ahead) and the whole process was very simple. They were on time, very courteous and made sure nothing was damaged!
Reviewed Feb. 16, 2022
Everything was carefully wrapped and carefully placed, and now 2 weeks later I haven't found a single break, scratch, tear, or item missing. I love the fact that the guys know what's important. They were excellent. Highly recommended!
Reviewed July 8, 2021
If you consider hiring a moving company stay away from Radius Moving. They lure you to hire them and then you wait weeks for your belongings. They lie and tell you your delivery will be soon, when in reality they did not even ship your stuff.
Reviewed Oct. 18, 2020
I've had the best experience with Radius Moving out of all my experiences with moving companies. Got a great rate, the foreman Nate was very professional, the crew wrapped all my furniture, they moved fast, no scuffs on the walls. It was well worth my money, very satisfied with their services.
Reviewed Sept. 1, 2020
I highly recommend I used them for my move from Massachusetts to Tampa Bay, FL. This move went seamlessly from the day of booking to the day of delivery! You guys have a customer for life if I ever decide to move again! Everyone from the managers to the drivers was very helpful and very nice!
Reviewed Nov. 25, 2019
I recently moved from NJ to Virginia, RADIUS made my life so stress free, they were extremely friendly and helpful. All off my items came on time, and the crew was courteous. They have reasonable rates and quick easy delivery. I'm very happy w that service they provided and would like to recommend them.
Reviewed Sept. 14, 2019
STAY AWAY!!!! I recently moved from the East Coast to the Midwest. I signed a contract with Silver Star movers but was brokered to Radius Moving out of New Jersey. I was not made aware of this until the movers showed up to my house, and would not have chosen to do business with Radius otherwise given their low customer service ratings and the long list of online complaints.
I had a small amount of items to move and my items arrived in relatively good condition, but one case was missing. The case was a large hard sided Pelican box clearly meant for transporting valuable electronics, and it had several cameras and entertainment equipment in it worth quite a bit of money. The item had been checked off the manifest as having been loaded onto the truck, but the driver insisted that was not possible and he had never seen the case since leaving the Radius warehouse. I was told by the driver that Radius customer service department would call me, but after no call came, I reached out to them. I was told they were going to get in touch with the customers who had deliveries made before me, they would be searching the warehouse, and checking video surveillance of the items being moved.
Two weeks later, I contacted Radius to see where we stood, and not one thing had been done. They had not been in touch with the previous delivers, had not checked video, and would not even confirm they had made an effort to look for the case on their premise. It is clear to me that now that they have my money, no effort is going to be made to recover my items. After I expressed my frustration, the customer service agent responded by saying that if my items were that valuable to me, I should have moved them myself. What can I say, she is not wrong...I should have never trusted Radius Moving with my stuff!
Reviewed Aug. 18, 2019
I moved from NY to Florida and these guys made it so easy for me. The crew was great. They wrap & pack everything for me, took very good care of my furniture. The only problem was the delivery took longer than expected. I’m guessing because it was all the way to Florida but their office kept me posted on the whole process all the way through the delivery.
Reviewed July 31, 2019
I have moved once in the past and had a bad experience but I am so THANKFUL for Radius. I swear. They made it so easy and just altogether the best experience possible. Their guys came to my home and then had to go pick up stuff from my office. The man that was in charge Rob which was a pleasure to deal with was very professional and had his men Jasper and Jamie moving fast and making sure everything I needed to get done was done. I swear. I have a kitchen glass table and when I mean it’s a heavy piece of work, I seen these two guys pack it up so quick and professional. I was just so happy.
If I could give Radius more than 5 stars I would. They are very sweet, nice and caring from the office to the men that come out. I was talking to my sales rep Kelly and she was so great and sweet. She made this one of the easygoing moves possible. I also wanted to just let everyone know that I would a million percent recommend Radius Moving and you should use your company.
Reviewed July 20, 2019
Totally, totally!! Last minute!! Was accommodated with every last minute detail that popped in my head, "since this was a last minute situation." The gentleman were on point worked as a team communicated so effectively they were personable, professional, and energetic. In addition owner "Michelle" came to oversee and ensure everything was done to satisfaction. Couldn't ask for a better process... All this from a person WHO NEVER WRITES REVIEWS!! With this experience I had to!!
Reviewed June 10, 2019
I moved from Hampton, VA and had my items picked up on May 22, 2019. They delivered my items to my new residence in Fort Worth, TX on May 26, 2019. They lost one of my boxes that had 2 cameras and camera equipment in it. One of the cameras was a Canon DSLR 70D with my 18-55mm lens, 55-250mm lens, several macro lens, many color filters, battery packs along with a battery grip, charging stations and cables, some cleaning tools among other things that were in there. The total worth of all the items that were inside that box was of over $3000 dollars.
I called them to let them know that I was missing such box and that it was really important for me to get it back, the lady on the phone said that she would get in contact with the driver that delivered my things and their warehouse so make sure they could find my missing box and send it to me. She told me to wait for them to call me back. I waited for two days without hearing back from them, so I decided to give them a call and see if they had found my box. When I did the lady on the phone was really rude and she cut me mid-sentence saying "we know about your box, ok! You are not the only one that is calling about missing an item!. Give me a week to find it, no a week and a half!". So I thought that being rude back at her wouldn't get me anywhere so I was polite and said that it was ok and I would call back then.
I waited for nearly two weeks and called back to find about my missing box. The same lady answered and said the same thing she said the first time: "I need to contact the driver and the warehouse to find the missing box". In all the time I had being waiting she had done nothing to try and find my missing item. She was just stalling for time and making up excuses. And thus I am here making a review so that new people thinking about contracting this company for their move change their mind and don't do it. This is by far the worst moving company around and if I could give them negative stars, I would. I am in the process of making a claim for my lost and hopefully get some much needed help.
Reviewed Jan. 3, 2019
1st off I want to start off by saying I personally had a great experience with Radius Moving & Storage. Their professional crew came in and did everything I asked for and everything I need, I even forgot about a couple of closets that I thought were empty and when we did a walk through before the guys left I noticed there were still 2 closet full of stuff. The main guy said, "No problem ma'am. I will take care of it." He was great and so were the other guys, yes my bill did go up but that was my fault because you never know how much stuff you have until they actually pack it up. I have had a great experience and actually recommended my friends to use them and they are. Once again thank you Radius.
Reviewed Dec. 6, 2018
Horrible experience with this moving company. If I could give them minus 10 stars, I would. They’re completely unethical, I honestly don’t understand how they are still operating business. Terrible customer service, they’re all about money, money, and more money. They charged me almost twice as much of what they originally quoted me, they overcharged me for boxes and packaging supplies they never used. When I called to discuss my bill, they gave me the worst possible treatment and yelled at me saying someone else will call me AGAIN to discuss the issue!!! They are HORRIBLE... DO NOT USE THEM!
Reviewed Oct. 10, 2018
DO NOT USE THIS COMPANY. This company is totally dishonest. They gave me an estimate on the phone of about $11,000, but when they showed up they admitted their estimate (done without any inspection and strictly over a detailed checklist with someone named Donovan over the phone) was wrong and tried to upcharge me to $22,000. I fired them on the spot, but they would not return my initial payment of $3,560. I paid the initial money by credit card and then disputed the charge when they put it through. They claimed I had had addition items that I refused to pay for and cancelled the move. In fact, I had no additional items. Their estimation procedures were faulty and they underestimated the size of my move by a factor of 2. The foreman admitted to me that I had answered their questions and estimate form accurately but that they did not realize the actual size of my move. Avoid this company. Read the other poor reviews on this site.
Reviewed July 22, 2018
I've been writing reviews in various outlets because I feel, as consumers, this is the most we can do to deter or avoid unethical practice. The original moving company I signed up with called on the day of the move to say they can't make it. Radius sales rep understood my predicament and solicited service and confirmed he has a truck available to move that same day. It turned out to be an intentional lie. The dispatcher was surprised and since then I was never able to reach anyone from Radius moving company.
I called the sales rep and he never answered the phone. I called the number provided on the website and it went to voicemail every time. No one called back. I emailed "Donovan" and not a single response. In the end, no idea when the movers would come, no service, and then no refund on the deposit ($855). Again, no one answered the calls or returned my messages. The deposit was never refunded. 2 weeks later, I continue to try to reach someone and left messages. No contact.
Reviewed July 17, 2018
I had called for an estimate for moving from N.Y. to AZ. They gave me their estimate and I said I would let them know. Meanwhile, after calling several movers for estimates, I felt I could do better with renting a truck from Budget and move my things myself. About a week after I called Radius, they called me back to see if I was going to hire them. I told them I was going to move myself with a Budget rental. He began to tell me all the reasons that was a bad idea when we got disconnected. A few minutes later he called me back.
He told me he went on Budget's website and looked at their prices. He began quoting their supposed prices, all the while telling me how much more it would cost me. I told him the prices he saw are not the ones I got. I got discounts for several reasons. He tried to argue the point with me then suddenly said, "You know what? Do it yourself. ** you." And hung up on me. They have got to be kidding. That's how they run their business? I was actually thinking, maybe it isn't worth the effort of doing it myself. If I decide to hire someone, they will not be on the list of businesses I ever call again, or recommend to anyone.
Reviewed May 22, 2018
My mother always said if you can't say something nice about someone or something then keep your mouth shut. Well I am safe here. Have only great things to say about Radius Moving and Storage, Clifton, NJ. They are so very professional, the communication was great and the movers were nicer. The price was very competitive as well. Have had so many bad experiences with moving companies in the past so couldn't be any more pleased that I chose Radius Moving. Don't hesitate for a second to check them out. You will be glad you did.
Reviewed May 11, 2018
DO NOT USE RADIUS MOVING! Radius Moving is an awful company, run by a bully, who refuses to accept responsibility for any mistakes, of which there are countless, as it pertains to their contracts and customer service. Their staff, especially the owner Michelle **, was especially nasty when confronted with anything other that passive conversation. Our contract with them was last summer, and we have exhausted every possible avenue, legally or otherwise, to try and recoup money for damages and lost items, but unfortunately there really is nothing we as clients could do.
We contacted Radius to help us move from our two bedroom, two bathroom condo in Norwalk, CT to a storage unit in Pittsburgh, PA. Their sales representative gave us their document that listed a binding estimate, ensuring us that no matter what happened (in his words, “unless you have a elephant hiding in your condo, nothing will change”), that amount of money would be what we paid. Their representative also said, despite several requests to do so, that they would not need to have anyone come out to confirm the amount of items we had. We went with them because they offered the best price. This is how they trap you; because they will just skyrocket the price later.
Upon arrival, it was quickly obvious that their sales representative had no idea how much goes into a two bedroom, two bathroom condominium. We had already filled up the allotted dimensions estimated within 3 hours of loading the truck and the condo was barely packed. The foreman contacted Michelle, the owner, and was able to negotiate a fixed price, however it was more than double what the binding estimate was. Michelle threatened us by saying our options were to pay half of this amount now, or unpack the truck. We agreed to pay hoping that we could negotiate during transport.
Two weeks passed while our property was sent to their warehouse and before everything arrived. Countless phone calls trying to contact Michelle were met with sales reps saying they left messages for Michelle, or just silence. At one point, after being on hold for 30 minutes, we tried from another phone to get in contact with someone. After explaining the fact that we had been on hold for that amount of time, the sales rep put us on hold, but did not do so correctly. We could explicitly hear someone on the other line say “if they’ve been on hold for an hour, they’re *explicative” stupid.” They immediately realized we were able to hear them and hung up. After calling back and trying to confront them, they of course denied it.
Finally, on a Sunday with less than two hours notice, Radius Moving contacts us to inform us our property would be delivered to our storage unit, and that we needed to pay the second half of our bill. At this point, Michelle is finally able to call us back, and proceeds to demean, insult, and talk down to us about how we made the mistake and she will hold our property hostage until we pay up. Not wanting to deal with this bully any longer, we reluctantly agree.
After the items were unloaded, we returned to sort through everything. We quickly found that they had damaged a good portion of it. A sharp garden tiller was placed next to our guest room furniture, completely ruining the headboard and dresser. Multiple picture frames were shattered, furniture was repeatedly knicked along with fabric torn. Our ceramic crockpot was also completely shattered. We also realized that two boxes containing kitchen items was missing. This included our wedding china, coffee mugs, water glasses, and several other items. All told, we were either missing and had damaged property worth about $3000.00. And this is after they more than doubled our original bill.
We informed Radius of this, and their only response was to file a claim with their insurance group. We did so and they said they could only award us $90.00. We explored legal action, to which Radius ignored, and at one point even returned our legal documents saying it was the wrong address (Again, Radius Moving returned legal documents mailed to them saying it was the wrong address for Radius Moving). Our lawyer said that even if Radius Moving is found guilty in court, we would not have any way to actually recoup money from them and the process could drag on for years.
Radius Moving claims to have the best interests of their clients in mind. They write it on their website. But they are liars, they are bullies, and they show no remorse for anything wrong that they have done. They cornered us into paying more than twice what they quoted us with a binding estimate, then lost most of our kitchen items, then damaged our property by neglecting to properly arrange everything in a storage unit. Do not make the same mistake we did. DON’T USE RADIUS MOVING!
Reviewed April 12, 2018
They were fantastic. Super competitive quote by a friendly, competent and quick surveyor. Two removal guys turned up on time and were super quick, efficient and helpful making what could have been a very stressful day with 3 kids under my feet absolutely seamless. Full three bedroomed house move completed in four hours from starting loading to full unloading. Everything was put where I needed it to be and even involved getting a settee out of a window!!! Top class, could not recommend highly enough.
Reviewed April 2, 2018
Highly recommend! Radius Moving and Storage handled my mother's local move in the area from a one-bedroom apartment to another one with great speed, efficiency and professionalism - and at a very reasonable cost. She is retired, and they saved her money where they could, even giving her a Sr. discount. Communication was excellent. We worked with Michelle in the office, and then with them as our movers. They were all great and we would definitely use them again. Very trustworthy and do what they say they'll do, and all charges were estimated up front and put into writing - there were no surprises or 'hidden' fees after the move was completed. Also very easy to work with, and accommodated our requests. We appreciated all of their efforts for a job well done!
Reviewed March 15, 2018
Hands down the best moving company I have ever used in the 4 moves I have done! We have used them four times now and wouldn't use any other company! They are 100% trustworthy, he is very communicative with bookings, he is GREAT when he comes to do the evaluation of how much it would take as far as time and manpower. I really can't say enough about the integrity and all around quality of this company and their men! They are a group of men who are not changing month to month but men who have been with the company for a while and that really says something! USE THEM! You won't be disappointed! I decided to use them based on reviews and I certainly wasn't disappointed!
Reviewed March 6, 2018
It’s satisfying to work with professionals like these guys. Customer service was excellent and the price was accurate. I was moving my office and needed to get it done fast to keep the business running, fortunately these guys managed to deliver next day. They evidently are very organized, since the schedule ran as planned. I wont hesitate to hire them again if I had to move again.
Reviewed March 1, 2018
I moved from Manhattan, NY to Aliso Viejo, CA on January 30th. I have finally settled in and had the chance to go through my items. At the time of my pick up, the movers arrived a little later than I expected which was a little annoying. They explained that the traffic in New York and parking was very difficult; which I understood as long as they provided good service. I was nervous because of the time restrictions for the elevator. Time was of essence. My Items were packed and moved out of my building quickly.
When I received my shipment in CA, I had very minor damages. One of my Tupperware containers was broken. After all the horror stories I read, I didn't expect things to go as smoothly as they did. Terry was great and so was the crew. Sometimes it was hard to reach the driver to get status, however, I always received a call back within the hour from him or Toni. I am happy with the company I chose.
Reviewed March 1, 2018
This moving company is professional! Our family had a good experience with our first move. We disassembled all of the furniture right down to their components but were worried that wouldn't be sufficient, however; they dealt with the whole thing. They arrived early and moved everything out of the condominium inside 55 mins. Wrapped all the sensitive things in moving blankets and loaded it in the truck. Drove to the new condo and carefully hauled items out of the truck into the new place. The team was courteous and professional, I highly recommend them.
Radius Moving and Storage Company Information
- Company Name:
- Radius Moving and Storage
- 1 Ackerman Ave, Suite L
- Postal Code:
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