Nationwide Move Management Reviews

I am a telephonic nurse case manager and I work from home on that computer. But who could have ever guessed that after 23 days, nothing would have arrived in Albuquerque and I would have no idea where my things are? I have heard vague excuses from various representatives i.e. Simone, Wolfgang, Margerie, Amerides. Each one of these reps are vague when answering direct questions and become very annoyed if asked too many questions regarding the location of my things. I have been told I will be compensated for their going past the deadline. The compensation is at the discretion of the trucking company and I was assured it would not be much by the NRS gang.

So please, don't use Nationwide Relocation Services if you need your relocation to be timely or actually need the thing you are shipping back from them. This company is very unscrupulous, if not downright dishonest. They usually put a reply after everyone's complaints but note how it sounds just as scripted and vague as talking to them in person. I am devastated by this whole situation and it makes me so sad that businesses actually think this is fair and somehow okay to operate like this. Do yourself a huge favor and stay away from Nationwide Relocation Services.

Now, that is grounds (not a lawyer here) for legal termination of this company, and really, who cares? I am saving the consumer money. They have scammed their way into getting an A rating from the bbb.org by legally "lying-off" 304 complaints, yet at the same time, are currently under investigation by the U.S. Senate. Mr Aldo DiSorbo is a scam artist, and mostly for his own benefit. He won't even care since his millions in personal profit supersede any use for his own company. He'll probably sell out sometime soon anyway.

So get this to the Senate and everyone take note of this as a roaring outcry. I just told you Mr. Aldo DiSorbo's personal secret, and I thought I was serious about employment with this company. Too bad he has no idea nor does anyone else who I am. I didn't even expect to become a mole, but he deserves it, and to you Aldo, maybe you should be a little wiser next time, not have such a boiler room run, and try and be so suspicious of all potential employees by spying all over them.

I called them continuously and they told me that the driver that they scheduled for my move had too much furniture and that he could not pick me up. So at the last minute, I had to call Duntara Movers out of FL at approximately 6:30 pm on the 29th and they had drivers at my house within 2 hours. Nationwide was horrible, the communication was terrible, and take my advice, do not use these idiots. I got a call about a week later telling me that they could move me. What a waste of a business.

At 8pm that evening, I got a call from the truck driver that they were 300 miles away. Guess they went the wrong way. They said they would be there on Thursday morning by 8 am, but guess what? No show. I called and they said they would be there between 10 and 10:30… again, no show. They showed up at 11:30. Now keep in mind they are doing the packing and loading. We really didn't have that much. No appliances and no real heavy things, but we went over 1800lbs and they had already figured over 6300lbs.

At 10 pm they finally closed the doors on the truck. Next time, I am going to go in and inspect the truck and see what they put in for weight. I didn't get any papers telling what the weight was to begin with and what it was at the end. My husband is 81 and we are senior citizens on fixed income and this move began less than $4,000 and ended up costing us over $7,000. Also they got here on a Saturday afternoon and wanted a cashier’s check. I told the lady in the office she was a little stupid to think on Saturday afternoon you were going to get a cashier’s check in this rural town. Then she wanted me to drive 30 miles to Walmart and 30 miles back for money order. I told her she would have to pay for the gas.

We finally got this straightened out and they began to unload. Please remember we have the 2 idiots here. The young one accused my husband of losing the screws for the bed and my husband didn't have them, the movers did. When they found them, they finished messing up the bed frame that the 3 stooges from the last move had started. Then they couldn't get my rolled top desk into the bedroom that was to be my office and left it sit in the living room. My 81-year-old husband and 62-year-old brother got the desk in my office the next day.

I will never use Nationwide again nor will I recommend them to move a doghouse. They would kill the dog, if it didn't die waiting for them to farm out their jobs. They emptied everything, in order to have more boxes. My files were in boxes, upside down, sideways and every which way. I lost 1 shelf out of a cabinet and they tried to tell me it wasn't there to begin with. Clothes were just thrown in boxes and they were mixed up and sometimes with other things. Biggest mess you ever did see.

Also, in their paperwork, it states if you give an accurate inventory, you cannot be charged more than the quote. We were called and gave at least 4 inventories and they still charged us $2,000 more than their original quote. And you’re screwed because they don’t unload until they’re paid. Because of their gross negligence, they destroyed thousands of dollars of our property and they are only offering to pay us $0.60 a pound. And that’s all they pay. So if you have a $3,000 flat screen that weighs 30 lbs. and they drop it down the stairs for you, guess what, you’re only getting $18.

My son and husband rushed out of the house to stop them! We ended up giving all of our exercise equipment away worth about $2200, giving away part of our lawn and garden equipment worth about $3000 and some other items worth about $2400. After all of this they tried to charge us more! Oh not to mention that all of our vehicles were packed top to bottom. I thought when you pay someone thousands of dollars to move your belongings you are supposed to have a comfortable ride to your new home. Don’t make this mistake! Beware of deals from third parties! After one phone call they no longer care what happens to you, and when you pay them their cut from that one phone call don't expect a phone call to follow up or to fix any situation!

I asked her if she wanted to offer any positive defense against the negative posted consumer feedback and she hung up on me! Customer service professional? I think not! If this is how a company responds to an inquiry before doing business, I can only imagine how badly they would react when a paying customer has a concern about their service. Glad I could share my experience and hope it helps someone else in making a decision about contracting with Nationwide Relocation Services.

The trailer was delivered and the next day, people from Ace World Mover came to pack and load the trailer. It started good, then went very bad. First, they wanted to charge me extra because the trailer was parked the wrong way and had to walk around it to load it. They didn't want to walk on lawn, then they didn't bring enough boxes and charged me for the extra boxes plus used boxes I had. I was on the phone with Move Builders, I don't even remember how many times, and my estimate was $5,342.14 - estimating the use of 12 cubic feet in trailer. Well, it went to 19 cubic feet at $191 a cubic foot. I just don't have $1,337 + boxes and long distance. This brought the charges to almost $7,000. I don't have that kind of extra money. Finally, after talking to so many people, they said they would only charge me $6,000 and that was the best they could do. Fine, it was that or the total amount.

Finally arrived in NJ, the people who came (I believe from Wheaton Movers) to unpack me were shocked to find that the trailer was not packed correctly. When they undid the spacer, everything almost fell on them. They took pictures of all of this and all that they found during the unpacking. I had boxes that were never marked as to what was in them, item not wrapped, light boxes on bottom with heavy ones on top, my headboard leg broken off. They wanted to charge me $265 because they had to walk from the street to my apartment, which they were told from the start that there was no parking in front.

The trailer came the day before the unpacking. I was again on the phone with them numerous times about all the happenings. I was so upset that I had a panic attack and had to be taken out of the apartment. When they called me to the trailer to see my headboard, that was the worst. I called once again and was told that Kathy, the one I was talking to, was on the phone and Nicole was at lunch. I asked to be called back and I am still waiting!

I have called, emailed and got nowhere. I tried to stop the payment but there isn't much paperwork. Shame on me. I finally heard from them and was told in not so many words, "well, you agreed on the $6,000 when they packed" and that was it. They didn't care about anything else. I put in a claim for the broken things. They sent someone to fix the headboard, which is okay, not great and the claim was for $820. I received $210 and a letter with no sorry. This was the most horrible, upsetting thing I have ever experienced in my 62 years. Please let people know how they operate. ABF did what they had to do, no problem with them, just Move Builder.

It was after 12PM on Saturday, and we were still awaiting the movers, so I decided to call, and his words to me were "I tried calling you". Really, I have a caller ID and an answering machine, he never called us. We rescheduled the move to Sunday the 4th at 8AM, and again never showed up. My husband called the driver Eli, and he told my husband that he just woke up, and he wouldn't be picking us up until Monday, December 5th. He didn't apologize, and he had no remorse for his actions.

My husband and I tried calling the company many times to make a report, and couldn't get a hold of anyone. This was unacceptable and unprofessional. Anyways, we were picked up on Monday, December 4th. Finally, we wanted to cancel the day of the pick up, but we were told that we were locked, and our down payment was non-refundable. The movers took apart, broke stuff, and stole stuff. They basically went shopping in my home for the holidays. We arrived in Orlando on Wednesday, December 7th in the evening, and so did our movers.

I was in my kitchen washing dishes, and I received a call from American Express customer service department. My husband and I looked at each other and said, "oh **". We immediately knew that our cards had gotten stolen, because one of the guys took my husband's home office desk apart, and our extra credits cards that we use for emergency purposes were in it.

One of the movers went on a shopping spree on December 7th, December 8th, and December 10th in Plantation and Orlando Florida, at high end stores like Ralph Lauren polo, Nike, and Champs, and racked up our American Express to over $1,000.00. He even tried logging onto our online account at 3AM, one morning. This thief also bought $336.00 of clothing from an online store with our card. The story doesn't end there. He also stole our Charles Schwab Visa card that we used to make the down payment to nationwide relocation, and to pay his back DSL bill.

As I sit to write this horrific story, I'm still in disbelief. I cannot believe that someone would do something like this to you at Christmas time. I'm still scared from this experience. We've called the police in Florida, New York, Georgia, and nationwide relocation, and to my surprise, no one has helped us. This has been the worst Christmas, and I also have sleepless nights, because this nonsense has been bugging me. These people have invaded our privacy, and stole what we've worked hard for. If I don't get any justice soon, I'll be going to the media. I do hope my experience is a lesson to everyone who wants to use this horrible company.

This continued on for a couple days. Finally, another moving company showed up and to my surprise, things that Nationwide had promised me were included in the move, price were not. Additionally, the person that set my move said that he would be in contact with me for the entire move. Surprisingly, he did not answer nor return any of my calls after he got the first payment! I was stuck dealing with a customer service agent. Please do not use this company!

They called again on the 10th of October and said that a driver was on the way and would arrive in 10 minutes. I paid someone to cover for me at work on 3 separate days. Today, they informed me that today is the last day of my pickup window, the first time I have heard about this, and that maybe I need to have a backup plan. How am I supposed to have a backup plan when they have my money? We have called everyday for 30 days and got the same answer that it will be soon, probably by the end of the week. I will seek legal representation and I will do everything I can to make sure no one ever uses this company again.

When the moving window day 1 comes, I haven't heard anything definitive so I call Pamela ** who is supposed to be my main contact for this whole process. The lady I haven't heard from since I gave them a grand 2 or 3 weeks ago. She told me that she'll look into what's going on and call me back in 15. Great. 2 hours later, 4 called me, a voicemail, and an angry email, and I decide calling the customer service, which might be the best idea. I feel sorry for the poor ** that has to take this call, but I'm sure he dealt with this ** before, judging by all the brutal reviews. "A moving truck has not been assigned to your move yet, sorry." This is halfway through day 1 of 2 of my "get my ** into the moving truck" window. Are you kidding me?

A couple hours later, Mr. "Jersey Shore" called me back. "Hey bro, the 29th won't work - are you cool with waiting until the 1st?" I said, "No, bro. I'm not cool with that. I'm not cool with the 29th." And then he said, "Oh, okay. Well if we don't show up by the 29th, you can call this number and cancel your service with us to get your deposit back" and I said, "great! I can get my deposit back and then deal with trying to find another moving situation with zero days notice! Can't wait! "

Then, U-haul said, "Yes, we can get you a truck that you can pick up on the 28th. Oh, you need to tow your car? Cool, you can do that too. This will cost you $1000 less than nationwide worthless services if you're alright with that. Also, you won't need to wait until after your lease runs out to cancel - we won't even charge you, regardless of when you cancel if somehow Nationass pulls out a miracle and shows up. Would you also like some baked goods and a fine champagne?"

Let's conclude. You hire a moving company to make your move less stressful. A nationwide relocation service makes your move much more stressful and if you don't get lucky, they make it impossible. If you value your sanity, look elsewhere. I legitimately hope NRS goes under so no one has to deal with this crap again.

With almost a month's notice and a hefty financial deposit, Nationwide Relocation Services leave us barren and destitute one hour before what they called our window closed. Each and every multiple daily call placed to them resulted in either another lie or the admonishment that we were hostage to them until the last minute, refusing to offer any remedy or service. As a result we were left stranded, on a time schedule, without the benefit of being able to call another moving company. The hardship we have suffered is unimaginable.

Although my significant other is not quite over the hill yet, he is pushing sixty, he exhorted me to have a moving company move us because he has a herniated disc in his back. I am a slight lady, petite with painful wrist syndrome, thus could not possibly help him move extremely heavy furniture up the ramp of a sixteen foot van we were forced to rent. The 1300 mile trip to our destination was very painful due to the poor road conditions. Along the way we were exposed to several dangerous situations that we would have not experienced had we been in the comfort of our own vehicle, or on a plane flight to our final destination. He was also compelled to carry heavy furniture and a multitude of boxes up a very long, very steep flight of stairs or otherwise incur additional charges for the van rental. I/we were in pain, completely exhausted, and now almost a month later still recovering from the nightmare Nationwide Relocation Services has put us through. I will be seeking damages from this company and recommend each and every one of you who has suffered as we have, do likewise.

In closing, we realized that some people can become disgruntled over very minor circumstances, however this company and its owner Aldo ** has pages and pages and pages of complaints from people in all walks of life, including stated employee abuse, tantamount to coercion and threats because they dare stand up for the consumer after quitting his company. We too do not understand how so many complaints have fallen upon so many deaf ears. This company simply must be brought to justice.

Then, the driver called to inform me that they could not continue and they had to stay at a hotel due to expired tags. They were supposed to deliver 7 days later. I waited for 14 days, only to find out that they would deliver on Sunday, 21 days later and on a day I needed to be in Orlando for business. They also informed me that they would not be going back for the rest of my things and I'd have to pay $1,600 more for it, even though most of the stuff was itemized in my contract to be picked up!

This company has ** me around for 2 and a half weeks, keeping my stuff pretty much hostage, unless I pay. I'm meeting with an attorney tomorrow to find out what I can do about getting all my stuff back. Do not use this company.

I, too, was ripped off by Nationwide Relocation Services. We set up a date, then I called and said there would be more boxes. So they doubled my deposit and when the time came to move my belongings, no one showed up or called.

They hounded me until I agreed to deal with them and they weren't available. After the company never showed, they had the nerve to ask if they could still move me. Needless to say, I went with another moving company and will fight to get my deposit back.

Anyone know an experienced lawyer in this situation?

Here I am on moving day with a house full of furniture to move, so what else could I do but pay. It cost met nearly double the amount I was quoted by Nationwide Relocation Services.

This company is nothing but hucksters. I felt like I was in a carnival side show playing a shell game. They made their money up front by way of a non-refundable deposit and laughed all the way to the bank. The company they hired to do the actual move made money and were hucksters as well. What a great business -- let's make money coming and going by holding people's furniture hostage! This should be illegal!

Now for the frosting on the cake. The trucking company hired by Nationwide Relocation Services broke down on their way to my delivery. The truck driver telephoned to tell me he'd be a little late. A few hours later, he called again and said there would be no delivery that day. When I tried to reach the truck driver the next day, there was no answer on his phone. I telephoned Nationwide Relocation Services to request some attention to this matter as my entire household is in a now broken down truck in some unknown location. They, of course, had no control over the situation because they just "hired" the trucking company to move my furniture and any problem is completely out of their hands!

Never ever, ever use this company. I wish I had seen the list of complaints listed here before I contracted their services.

There were movers (Demetrius and Anthony) who picked up my items. I already faxed over to Nationwide my paperwork, and Relo had me sign additional paperwork. They had a 26 foot truck and a small trailer. I had boxes and bags only. I told them I did not have a lot of items; so, I did not need a trailer. They loaded my stuff at two locations. They wanted to charge me $45.00 for the second pick up location, and this was discussed with William ** when making the contract.

Everything seemed OK, but the very next day Demetrius and Anthony began harassing me about delivering my items. They charged me an additional $500 dollars, stating my items weighed more than what was stated on the form. They also said that they were going to put my stuffs in storage, and I would be left with additional fees. I spoke with Bill ** and to the customer service about them picking up my stuffs because they had their own items and provisions on the truck. When I found out they weighed my items, I asked about theirs. They had stuff on that truck also. When they dropped off my stuffs, they moved it to their trailer. When they unloaded my stuff, they had their items in front of my stuffs, and seven or more six packs of Gatorade. I also noticed they had shirts that read A1 Movers. Something is not right. I could not find an association with A1 Movers and Relo Van Lines when I researched the companies. My stuff could have not been that heavy for them to unload onto a small trailer, and then unpack it within an hour.

On April 20, 2011, I received a "binding estimate" to move from Chicago to Scottsdale. The actual cost of the move was considerably higher than the original estimate because Nationwide did not perform specific contracted services. The day before the move, I was notified that Nationwide would not pay for special crating nor need a shuttle truck, despite both being documented in the original estimate. Given the timing, I had no other option than to personally pay for the crating and proceed with the move.

Additionally, Nationwide charged me for a shuttle truck and additional stop, neither of which were done.

Nationwide now refuses to fully reimburse me for the services it did not perform despite giving me a "Binding Estimate Fee". In fact, there was a $751 charge for a "Binding Service Fee" as a line item on the estimate and the sales person promoted this feature in his sales call.

I have a detailed explanation and all supporting documents, if you would like it for your information.

I called and e-mailed a few times, but neither she, nor my quality control rep from US Van Lines, who both promised to be with me "every step of the way," would return my calls or e-mails. Once the movers arrived - 4 hours late - the driver told me that I was supposed to pay him separately. Nationwide didn't tell me that they take 1/2 of the estimate as their deposit, and then the customer pays the mover directly for the remainder of the cost. This could turn out to be more than the estimate, so Nationwide's "binding estimate" isn't really binding. Again, I tried to reach my representatives on moving day for clarification, but there was no answer.

I got voicemail shortly after from the estimator saying that they can take off the $150 fee. Sure, I did not want the trouble to shop around and called back. At this time, he said again that he could not give the discount. The whole process is like using a lower price as a bait and add to it once you bite on it!

Don't ever work with Nationwide Relocation Services! I was trying to save the trouble and I signed the contract at the price they asked which is $1175. I felt like being cheated many times, stuffing myself with lots of flies!

Then an unmarked van showed up a day late. Two guys who we could barely understand get out. Two guys!? I had told them repeatedly, 4 children, 3,200 sq ft, home business and they bring 2 guys! I wasn't available to check them in when they got there. We were taking turns running around wrapping up loose ends. My husband signed papers (even though he wasn't on any of the contracts to begin with). The guys had him sign about packing supplies. I get back and hubby takes my car because his was blocked and the supplies were in there. I told my MIL "**, he took my boxes". The mover said "I have some you can use". I didn't say a thing about charging me $11.50 for a box I could get at Lowe's for $.90! We ended up using 30 of those and some other things he didn't ask our preference on. Total was $880 in packing supplies!

The first day, we spent 12 hrs packing and packing the truck. The next day, 5 more. At hour 15, the guys says "who did your quote?" I told him Angela. He said we got a steal because she was off big time! Well, then he goes to leave and our estimated total cost was $8,595 in addition to our deposit! A long way off from the original $2,750! I hesitantly signed because he wouldn't leave until I did. Then he said Nationwide would call me later that day (Wednesday) or the next with a final quote and that he would call me when he got to Kansas City (headed to Phoenix) and update me on my delivery date which he guessed to be Saturday or Sunday of that week. I was told it had to deliver by the following Saturday regardless. Since then, we can't get anyone at Nationwide on the phone that we have spoken with previously.

Can't get Shane. We get a different customer service person every time, all insisting we owed a final balance of $5,589 at the time of delivery. Then we get a call from Moving Connection Inc., telling us "legally they can't come to the state of AZ without full payment". I told him what incentive do I have to get my things at all much less quickly if I pay you up front? He insists that nothing will happen, until we do and our things would go into storage costing possibly thousands more! So I paid him Friday (day before furniture contractually had to be delivered according to Nationwide). He told me Saturday, that he had gotten us a driver and he was on his way. We would hear from him by 5PM about a Sunday but no later than Monday delivery.

Monday comes, no call, no delivery. I called and called and called the dispatcher that said "call me anytime you need an update". Finally, someone picks up (they have caller ID). As soon as I ask for the dispatcher, they hang up and then when I call back (a zillion times) no one answers and the voice mail box is full. Now Tuesday, still no call, no delivery. I called and got a secretary and told her I needed to speak with my dispatcher personally. I still had not gotten my emailed receipt for my payment and my stuff had not arrived by the guaranteed Monday deadline. No call all day! I finally call back just before they close. Dispatcher telling me my payment wasn't taken until Saturday (even though it cleared my bank Friday). My driver left late Saturday (not the original story) and he should be there sometime Wednesday or Thursday! Um no! What happened to the Saturday prior being my contract deliver by date!

He also informed me that if I would quit calling 20 times a day, my delivery would not have been delayed and if I don't quit calling, it will be delayed more! Then he hung up on me (again)! I have paid in full against my better judgement and I can't call for an update on my belongings! Scam! I would have never hired Moving Connection Inc. out of Denver after pulling up their rip off report online! I'm very disappointed. Nationwide roped us in with a low "not to exceed" price and then charged us an additional $3K only to hold my things hostage and I'm not sure they'll ever show up. We have now been sleeping on the floor for 2 weeks and I am losing business and no one cares. I'm not sure where to go from here with either company, but I will be moving myself even if it is 1,500 miles away next time!

I have not been able to work. My work contributes to our rent so we aren't sure how to pay our July rent without my business. I have a child who suffers from Asperger's syndrome who has begun tantruming and screaming because he doesn't have his things. I have bulging discs in my back which are now flared up from sleeping on the floor for 2 weeks!

Even worse than that was the boxes housed all of my gaming consoles, Blue Ray, PC and a complete history of my personal, educational and business life all wrapped up in a nice report from the Office of Personnel Management. This was a report that contained a full credit report, criminal background check, personal references, educational history, etc. This was not supposed to be packed away and was set aside from everything else. When I went to retrieve it later, they had packed it away and it was already on the truck. I thought that was not something I want to entrust to them with but at that point, I didn't think I had a choice.

Looking back now, I should have got up to that truck and unpacked everything until it was found. I have filed a complaint and I am sure that they are just going to offer me the $.60/lb/box. That doesn't even come close to the personal information that is now gone, not to mention all of the electronic gadgets. I have since purchased guard dog ID online to watch my identity and make sure it doesn't get stolen. This whole move was a disaster and Nationwide doesn't really care. They are willing to accept the fact that they are going to pay $.60/lb/box and call it settled. I guess I have to, as well. I mean what choice do I have? I should have known something was up when they kept referring to one another as "Pink", "Real" and "Driver". Never by their real names.

And the actual movers (who do not work for Nationwide) conned my mother (who has suffered from a few strokes) out of her 50" plasma television by scratching it all up and saying it did not work. We have photographic proof that it was in perfect condition when it was loaded on the truck. They gave her $100 dollars to "take it off her hands." Also, many items that were packed on the truck were not delivered like pots, pans, vacuum cleaner, a box of bed linen and blankets, TV stand, among other things.

Furthermore, be warned, once you have paid Nationwide for what you think is the total cost of the move, the actual company that moved your stuff sticks another bill on you for what you thought you had already paid. They refused to unload any items until payment was made in advance. Bottom line is a total disaster dealing with Nationwide and the affiliated moving company. They preyed on an elderly woman who they only saw as an easy paycheck and easy mark. I can guarantee the con-men movers (who were from Bosnia) wouldn't have gotten away with any of this if I had been able to be there.

The movers are two Russian men. I was out of town. They have forced my wife to sign the moving documents. My wife gets scared since she was with two kids in the house, afraid that these two guys may do something so she signed to get them out of the house. They have damage our walls. I need to talk to a lawyer. Please call if you are a lawyer that have dealt with that situation. Our cars have not been delivered which were promised to be delivered on August 12. Today is the 20. Monetary damage. I need my cars to go to work. Walls need to be fixed. Heavy furniture had to be moved. I have to pay and hire people to move the furniture.

I hired Nationwide in 1st week of June for the moving date of June 25 from Atlanta, GA to Lexington, KY. The Nationwide agent Mr. Freddy confirmed that that movers will come on 25 or 26 and everything was included including packing material, packing service, mileage, gas, toll, shuttle charges etc. When I read the contract and asked about different legal term. Freddy said this does not apply to you. Then I emailed him stating we talked about these terms and let me know, if anything is not correct from our discussion. He confirmed everything that there will not be any hidden charges.

A moving company called on Nationwide's behalf and said, he will come on 26th in the afternoon. Then he told me that he will charge extra $365 for Atlanta Shuttle and also $365 for Lexington Shuttle. I was threatened that if I will not be paying the stated shuttle charges, movers will not come and deposit will be fortified.

After calling/leaving messages to several people and ultimately on June 28, their Manager, MS **. she will get me moving without shuttle charges, but moving date will be June 30. As promised delivery deadline was on June 28. They called me after 2 days of promised pick up date and told me that will move me without shuttle charges, the pickup date will be on June 30th and delivery will be after 3 days. If I will not agree for these days, my deposit $715.46 will be gone. They cheated and blackmailed me at the last moment and called me after several days of promised move date when I was already moved by another career. I had to hire another company urgently and paid $4500 for this emergency move.

This company uses a time frame that they also misrepresent as I would call them, they were unable to tell me where my stuff was. My things were picked up in NC. The 2nd or the 3rd and delivery is today the 13th. I think this could have been sped up by my phone calls to them.

Because they shared my information with my spouse, they apologized, which is useless when I am 60 miles away from my family and have signed a 6-month lease. They said to me, "Well, if you didn't want us to speak to him, why did you provide his phone number? Maybe because you required it in order to call him when you would pick up the stuff. They did not understand this. I asked to speak to a manager, their supervisors and their attorney, no one would provide me with this information.

The last person I spoke with about the complaint at this company told me that they are a moving company and not responsible for my personal life, which I quoted back to him and then asked for his name he hung up on me.

Anyway my estranged husband who showed up at my brother's house where I initially stayed, just walked in the open door on me. Hiring these movers was supposed to be a safe haven for me. I was insured that no one would share this information with him. When I called to complain about this, each person I spoke with said, 'Oh, I see. You have been calling and complaining about the time of move.' And that I had been made aware of the time frame at the time I signed the contract. Still after asking, please make note that my complaint is that you shared information that you were not supposed to someone other than me, the only one whose name is on the credit card, the one who contacted you, the one who plainly explained the situation and was assured that this would not happen. This is of dated still not listed as my complaint, it is the date of the move.

I have contacted the Attorney General's office in FL to file a complaint. I have called the FMC who is in charge of moving companies, and made a complaint. They knew the company right away and said they had numerous complaints against them. I also contacted the Ft. Lauderdale police dept. and have my complaint on file there.

I asked this company if they recorded their calls and was told for a period of time. I asked that my calls be kept on file which I am sure that they have erased ASAP.

Please, everyone do as I did. Contact the places I did to make formal written complaints against this company if you have been misled by them or have had a problem and legitimate complaint. The Attorney General's office will mail you a form. The FMC definitely needs to be notified and if enough people make a report with the local Ft. Lauderdale police then maybe we can shut this place down.

Also I explained to the carriers that they should reconsider working with these companies. We Haul Movers has my stuff in Bethleham, PA in a warehouse until they come this way with another load. I can say I have no complaints against the haulers. They have been upfront and cordial each time I have spoken with them.

I am sure they will continue to contract with this company for financial reasons, but I did warn them that the FMC knew who this company instantly and has had numerous complaints against them and they need to be careful who they associate their business with and asked them to contact the FMC and inquire about them. Please notify all these authorities or this company will continue to rip others off. Get these complaints documented as much as possible. BBB should also be notified.

So the service to this point was atrocious for a very high cost. Before they leave we find that somewhere in the move they had damaged our washer to the point it was unusable. We had to pay $350 to have it fixed and we did research to get the best price. From that point I have tried to recover these costs, first through the company that is no longer in business. They referred me to a claims service who received my paperwork and did nothing with it. When I called them 3 weeks later, they apologized for not letting me know they were no longer working for the company that is out of business. So I went back to Nationwide, sent them all the paperwork they requested.

Three weeks later I called, the gentleman I was working with claimed he never got my paperwork (this after I had confirmed his receipt of the paperwork the day I sent it). I sent the paperwork again, now it is three weeks later and I am following up. Claims department says we are sending the paperwork off today. I have been working directly with Nationwide for 6 weeks and no claim has been processed yet. This is a total rip off. Their contract only protects them and there is NO service for the people who have paid their bills. Every single person I dealt with at this company was totally incompetent.

Now the moving window time came. Some moving company called on the morning of June 24 and told me that they are calling on behalf of Nationwide, and they will come and pick the stuff on June 25. Nobody came. Then again on the same day, another local mover on Nationwide's behalf called and said that he will come on the afternoon of the 26th. Then he told me that he will charge extra $365 for Atlanta Shuttle and also $365 for Lexington Shuttle. I was threatened that if I will not be paying the stated shuttle charges, movers will not come and the deposit will be fortified.

After calling/leaving messages to several people and ultimately on June 28, their manager, Ms. **, said that she will get me moving without shuttle charges, but moving date will be June 30. If I will not agree to that, my deposit will be fortified. As promised, delivery deadline was on June 28.They called me after 2 days of the promised pick up date and told me that they will move me without shuttle charges, the pick up date will be on June 30th and delivery will be after 3 days. If I will not agree for these days, my deposit $715.46 will be gone. They cheated and blackmailed me at the last moment and called me after several days of promised move date when I was already moved by another carrier.

I had to urgently hire another company and paid $4,500 for this emergency move. After 2 days of my promised move when I was not moved by Nationwide relocation, I hired an another company and had to pay approximately $2,200 extra for the move.

As fourth they are convincing me that I have signed for such a kind of scenario, then I went again through paperwork and did not see anything about not delivering the load in case like mine. I just have found that driver has the right to deny delivery if proper payment method is not given at the time of delivery and put stuff on storage and charge for storage, but once the payment is made in full they need to redeliver. It would be additional cost of ca $800 to go for me personally from Baltimore to Washington DC to pick up myself. Even in case that they agree to redeliver they will probably add at least $600 more. Right now I am awaiting a call from my lawyer to see what options I have and what would be my protection from such unhuman treatment. I am so desperate that I think I was left alone and totally unprotected and unfairly treated customer.

Delivery was late, I did not have cash I thought personal check is okay but they take only cashiers check. I have made an agreement with the driver for delivery next day at 5PM and then was informed next morning that my stuff is being deposited in the storage for which fee is $200/day. Now, it can take days before they try next delivery and it could cost me thousands of dollars. Also, their customer service is very unresponsive to customers calls, they also are not telling the truth. They said, they are trying to contact me via phone which is absolutely not true. I will stop writing now because I am still upset, but I hope it will be helpful to someone else. I am very upset. I will have to give up on my furniture worth about $4500. More important, I am an artist. All my paintings are there and all my paints are there. I do not know what to do. I am totally devastated. Also, I am a graduate student. My graduate books and paperwork are now in storage, and I will not be able to pay any extra fee for storage, nor I am willing to do it.

They were 3 days late picking up my things and when asked if I would be compensated because of this delay, I begrudgingly received a $50 credit on my move. (Gee thanks.) I was quoted a price by Nationwide, that then shot up by about $300 dollars because my belongs were 800lbs over. This news came from the dispatch person with this other company, not Nationwide. I was told that I could pay with a credit card, which I tried to do online. Only to learn that the company doesn't except AMEX. So now, I'm stuck having to come up with all this money in cash to pay these guys. When my things arrived, they arrived a day late. The guys were nice enough, and were clearly just hired to do the manual labor of this process, but the brains of the operation apparently neglected to tell the muscle to add the extra "weight" to the bill.

When they arrived, I was relieved to learn that the original balance was listed. I then became a bit perturbed when I realized that the truck had never been weighed, it's just their way of making extra money. I signed the contract, they unloaded my things, and I walked away. I think get a call that I was supposed to pay more and when I told them about the extra weight not being on the bill they were audibly upset, because they were obviously gonna get it from the brains, Rebecca. I haven't heard from them since. I should have known something was up when Rebecca continuously called me from a cell phone; there was no office for this company. Completely sketchy. Next time, I'll use a horse-drawn buggy!

In the contract, I was given departure and arrival times. After my goods were three days past due to arrival at my location, I contacted the moving company and was informed that I should receive my goods within 3 or 4 days. I contacted Nationwide and was advised that there was problem with the truck and that I would be compensated for my inconvenience. The moving horror was completed and the damaged goods claim was prepared and sent to Nationwide whom in turn forwarded the claim to the moving company for determining the amount I was entitled to and issuing my check. That was in September 2009.

I was told that it would take 90 days after receiving the claim. After numerous phone calls with Nationwide on the status of my claim, they finally gave me the phone number to the moving company. I spoke with their secretary and was told that they were working on my claim and that I should receive the check on Feb 26, 2010. After the second week of March, still no check! I called the moving company again and asked to speak to the supervisor. Mr. * (supervisor) assured me that I would get a cashier check immediately. It is now May 2010, still no check. As a result, I have had to call Mr. ** everyday since April, unsuccessful to reach him most of the time, only to leave another message. This is bad business. I strongly feel this company is not trustworthy. All I want is what I am entitled to.

Oasis was was not only late picking up but was also late with the delivery by several hours at night, blocking in my new neighbors and refused to release my furniture until I paid an increase far above the agreed upon quote from Nationwide. Oasis and Nationwide stole several of my belongings and broke scratched or otherwise damaged several others. I tried, to no avail to submit a complaint because I was unable to get a return phone call from either Nationwide (broker) or Oasis (mover).

I attempted to have the charges reversed by my credit card company but was told that I would have to take the company to court. I was in no condition to go through that type of aggravation at the time due to a death in the family and my own personal health. I implore you to please see the following websites: consumeraffairs.com and MoverReviews.com. These companies are fraudulently taking advantage of innocent people who are just trying to contribute to the economy by using these services and we are trusting our government to help protect us from fraud while doing so. Personally, I will never pay another dollar to a moving company. I would rather make 100 trips back and forth in a pick-up truck than go through that hell again. Both Nationwide and Oasis should be dissolved and prosecuted!

But, I promised myself that once I was feeling up to it, I would let my constant and relentless posts on any and every review site imaginable serve as my claim. Turn up the stereo that you stole because it is on! They tried to break things that looked expensive. They stole things that they thought had value. I hope someone kills you for the things that you stole from me and I hope that those things that you tried to destroy serve as destruction for you and your families with each chip, crack, tear and smudge.

The truck was overloaded and I had to load stuff on my truck to complete the move. Upon reaching my destination in Lagrange, GA, they called and said they were overweight and were not going to unload my stuff until I came up with another 1300 dollars. I called the company and could not get answers to what was going on and why the figures were so far off. The company seems to be able to charge anything they wanted once loaded.

After taking out my savings and 7 jobs lost later in all this mess, I had to give them the money or they were holding my stuff hostage in storage at their location of choice and hold it until paid. I would have had OT pay storage and load and unload fees. Once they started unloading, they all were arguing and throwing stuff around and busted pictures and scarred new furniture. With all this, they said they would file with insurance and I would be paid for these objects busted. After dragging this out for almost a year and 5 other people later, the company they hired closed and the insurance refused to pay off. All information was lost and after almost a year, they said they would settle with me a 100 dollars. They claim only to just help you find a mover to move your things. They have no responsibility after that.

In speaking with the general manager, she stated that the customer service rep, Stephanie, had given customers bad dates like this in the past and she had told her that was not the correct thing to do. The general manager stated the furniture should be delivered by Monday, 3/8 . Today is Wednesday, 3/10 and the furniture is still not here. I am beside myself! My company has been waiting for this furniture for 2 weeks. Each time I call Nationwide moving, I get the runaround, bad information, and am treated poorly. I am fed up and I feel my company has been robbed.

I am in the process of working with my credit card company to reverse the charges, which by the way, were in excess of what the company quoted. I am very disappointed with the service I have received. My company is moving into a new facility and we had visitors from our parent company in Japan. The damages to the image of my company are indescribable.

These items were not damaged but then I had no choice. Honestly, these guys were not accommodating. They rushed through so fast that I could not keep up with their paperwork. They did not want me to. They told me they would deliver on a specific day. They changed that date to one week early after my items were in transport. Nationwide sold me extra insurance that turned out to be worthless insurance too.

When there was loss and damage, at the end, the insurers did not pay for any of it because they claimed the company did not cover items going to my storage unit. I had clearly told them that in advance and provided them with the name and address of the storage facility which is where the items were delivered. All a long, the way I felt I was cheated. I was lied to. I was overcharged in the end too. Do not use this company. I am giving you a valuable warning. Don't get robbed like I did.

Nationwide Relocators is horrible to work with. They lie, cheat, and constantly threaten you with more deposit money. We were charged an additional $1000 after we signed our paperwork. They won't unload the truck until they have the cash. We had to take the driver to the bank to deposit the money. They want cash and give a nice receipt for that. I don't have enough room to indicate here all the horrible things we endured by this company. We are forwarding our information with detailed photos of the move to our attorney. To add insult to injury, after the move was complete and they had their money, we received their "how to move" packet in the mail.

It took 20 days to get my cars. On day 5, I called to see when the cars would arrive and I was told they were parked in a lot in Chicago, waiting on the moving company to release them. This was what the carrier told us. Then I began trying to get in touch with the sales rep. She ignored my calls and emails for 3 days. Finally, I got customer service and they had no answers. They did however tell me I owe an additional $2000 for the cars when they arrive. This was the line item they dropped on the binding estimate and made no mention of.

After many conversations with many people and the threat of legal action, they finally agree the cars were included in the total move. This was trick number 1. The moving company hired for the job sent two men and a truck to move a 2000 sq. ft. home with a huge garage and basement full of storage and weights. The job was every bit of a 4-man job so my family assisted. The load still took from 8am to 9pm. Then the trick after signing the packing slips (12 pages), the driver slipped a document in front of me and started talking about weight and how if the weight was less than the binding estimate the difference would be credited.

The driver went so far as to talk about how we were going to weight the truck then the empty truck...you get the point. Well that was a distraction to get me to sign the document which turned out to be a space reservation. A space reservation means you pay for the truck irregardless of weight. It turns out the weight was 3000 pounds less than the estimate. I once again had to fight and I still don't know if I will get the credit.

Signing up this way gives us a bigger discount. I asked him about the Deposit/Binding Estimate Fee as we had not settled on the house yet. He said we could change the dates for pickup and delivery and keep the same price. He told me that it was fully refundable if I cancelled before 1 March 2010. And he assured us the price would not change and the quoted amount was guaranteed. I asked him about Publication OCE-100 Your Rights and Responsibilities. It was not attached to the email. He said that he would have to send it to me in the mail. It was only a Q&A book and if we had any questions, just call. He told us to put his numbers in our phone, not to worry, as we would only be dealing with him. I signed papers but could not have it faxed.

25 Feb 10: The fax machine was fixed so I sent paper work to the number listed on top of the contract (954 772-4015). I received an email confirming that all the necessary paperwork had been received for order. Then, I get a call and an email from another man. I called to verify if I should be talking to this other man. He said that this other man was just going to make the correction on the list I told him about.

After going over the list, I was told that there was a big adjustment. Because of the added weight, it was going to cost more. And because of the additional weight, a larger deposit would be required which would be about $200 and that we would have to re-sign the contract papers because of the adjustment. I told him to send the papers.

26 Feb 10: I checked the papers over, wrote cancel on them and sent them back on the fax. I also called and left a message that I wanted the order cancelled. I didn't like the way the numbers were added up and did not understand why they were changing the dates. I called Visa and they said that the charges had already been submitted.

27 Feb 10: At 3:46 pm, I received the updated documents. This time, the dates by the signature is 3/1/10. The Total Estimated Charge is $2,809.58 and the Binding Estimate Fee is $1,354.08. These documents were not agreed to by me and I sent back a reply to please cancel the moving order.

28 Feb 10: A representative called and wanted to know what the problem was. I told him I cancelled the order because the estimate was much more than I expected, and not what we had been told. The representative told us he was going to talk to his manager. They said we would not be charged more than $.51 per pound. I said I would look at the contract. New documents were sent. The dates were changed again (by the signature to 2/28/2010). The Total Estimated Charge is $2,320.58 and the Binding Estimate Fee is $865.08. I told the representative that I am still not interested.

1 Mar 10: The representative told my husband that we could not cancel and the deposit would not be returned. My husband asked to speak to supervisor. She told him that he would not get the deposits back. I called Visa; they told me to call Credit Union. I talked to the representative. She told me to call the company back and explain that I was going to dispute the charges. I need to wait 7 days to see if the deposit is refunded. If not, then file the dispute claim. I called Nationwide Relocation. She said that she would return the $914.27, but would not return the $684.07 charge.

I contacted the customer service department on Monday. The woman I spoke to said that she would have you contact me regarding my complaint. I had a binding estimate with the amount charged not to exceed $1,775.87. I was charged $2,177.67. I expect a refund of $401.80 which is the amount that I overpaid the driver or a refund of the binding estimate fee of $405.45 based on Nationwide not holding to the binding estimate and treating it as a non-binding estimate.

I received the pre-move packet of information last Friday. Based on the information provided, I was not to be charged more than the original estimate unless the driver indicated to me that the load was likely to exceed the original estimate and provided me with a new estimate at which time I could decline services (I was never provided with this opportunity). Once my household was loaded and transported, without indication of a new estimate, Nationwide and the transporter were agreeing with the original binding estimate. I can go into more detail and provide additional reasons why Nationwide should refund the requested amount, but I will not waste yours or my time. As a representative of Nationwide, you should be familiar enough with the information to be provided to customers.

If I do not hear back from you by the end of Monday 02/15/10 that at least $401.80 will be refunded, I will file a formal complaint with the FMCSA and the BBB.

I feel as though I was taken advantage of as a customer that was unfamiliar with the procedures of hiring a professional moving company. I am a single mother who had to sell and move or face foreclosure based on economic hardship. I had to borrow the funds for moving expenses from family. All of this is difficult enough without having been overcharged for moving services.

According to these "guys", the small load was taken to CA. Two weeks later, we still have no idea when the load will be delivered or when it arrives in the area. In fact, they have no clue as to the status or whereabouts of my shipment. Without a doubt, do not use this company or the plethora of affiliates associated with Nationwide!

I can't give you directions if you can't be more specific. I told him where the storage shed was located on Boulder Highway. I asked him if he could get to Henderson, NV. Before 8 pm, I am able to drive anywhere in the valley in about 45 minutes. But their driver had a GPS device in his truck and it took him 2 hours to get to the storage place. In fact the manager was nice enough to keep it open until the driver showed up. Then the driver would not drive into the storage compound. I asked the manager about this and he told me that all the other major carriers had no problems driving into the compound to deliver their loads. In my opinion, this young man doesn't know how to drive a truck or read a GPS device and his manners are non-existent.

I do not work for their company. I am the customer. I am paying for their services, not the other way around. I am completely disgusted with his representation of company. If I was in a position to hire and fire at their company, I would have no problem in firing the young man that delivered my mother’s household goods. When the delivery men were unloading the truck, I started to notice that some of the goods were damaged. A floor lamp was broken, safe was damaged, chairs were scratched; and later when we unpacked dishes, etc. When their people took the safe from the home in Michigan, it looked like a brand new safe, right out of the box. You can see that the crinkle paint finish has been taken right off down to the metal and the corner of the safe has been dented. Also, the door has been sprung. My mother several antique pieces, one was a 200 plus year old cedar chest.

The left rear wheel was ripped right off from the chest; this compromised the integrity of the antique. How do these things happen? My mother also has an antique plant stand that was made in 1910 by a great uncle of mine. The bottom leg was broken off and the main column was nicked. The china cabinet was less than 40 years old, but the back right leg was broken. The round coffee table had a nick on the top part of the table and one of the corners of one of the legs was flattened out like someone hit it with a hammer. The small studio chair has a scratch on the right arm. A small floor lamp has one of its arms broken completely off, the one arm where the light bulb goes.

A small jewelry box has a broken mirror on the insider of the top of the box. A hanging bookcase that I made in 1965 was scratched on the outside of one side. Three large graduated ceramic candlesticks were destroyed, two medium ceramic candle sticks; assorted bone china cups and saucers; and an heirloom Spanish marble chess set with chess board that was given to me by my cousin that has passed on, so this can never be replaced. The people that took the safe from my mother's home in Michigan seemed to be careful when they were loading it into the truck. So how could this have happened?

This kind of company shouldn't be allowed to do the business anymore. Don't believe their apparently low price. (They'll adjust it to whatever they want to have). You'll regret after experiencing their horrible service. I really wish I could get rid of this from our planet.

I e-mailed Nationwide Relocation regarding the breakage, lost items, etc., but no one got back with me. A portion of that message details the results:

I am missing one large bag that contained bedding, including an Amish quilt given to me years ago as a birthday gift. In addition, I am missing one large, black soft-side, rolling suitcase.

Each of my table lamps is damaged in some way and I will need to have at least two of them repaired. One was porcelain and an antique. It is broken (I have photos) and cannot be repaired. I collect political buttons and display them in frames. At least two of these cases must be replaced because the glass was shattered. (Again, I have photos). There was no ‘wrapping’ on these as they were packed. One flat sheet of paper was simply placed between them."

I suggest that anyone considering a move simply rent a truck and do it themselves. At least, don't use Nationwide Relocation.

Late on pick up, I used a shuttle truck ($850 extra), because they claimed a road tractor/trailer couldn't access. But in reality, numerous tractor trailers had accessed the house a number of times. One day beyond maximum delivery date after scheduling delivery five different times, there's no serious method of verifying weight, missing items, and damaged items. No help when they finally showed up--they did pay local help which we set up. Box numbering was impossible to monitor; pick-up and delivery people spoke very little English. I don't speak Russian or Spanish.

Delivery was on a standard tractor trailer, not a furniture van. I was charged for boxing items such as a wardrobe that should have just been covered with packing quilts. And digital TVs were on their sides (a no-no), and generally, there's overall poor communication. Legal action? Remember that our legal system is a level below third-class movers.

Then I weighed in under as Alvin predicted but paid an additional $1600 and I am still confused why. But I had to pay it in cash before they would unload in Oregon. They said they used more packaging than estimated. So unemployed me paid double for my move. The specialty boxes such as wardrobe and dish pack were used in abundance but to my horror upon unpacking were filled with sports equipment, baskets, chairs, not anything those boxes were required for. They purposefully scammed me so I had to pay more. The boxes were in terrible condition, posters at the bottom of heavy objects, liquid detergent dumped in seeping through, missing objects, etc. Every time I try and get heard, they dare to say that I was the scammer underestimating the load originally, which makes no sense because I would have to pay double for anything over the estimate and the fact that I used the same words for pieces and adjectives.

Never, never, never again! They charged me 2 deposits and then delivered me, 10 hours away to a 2 bedroom apartment and claimed I had 5,200 lbs of furniture! My daughter moved from a 3 bedroom house and didn't have that much! They are nothing but a crock of ** scam artists! They couldn't even carry up my couch, said that they couldn't get it in, so now they said after I called, and called and called, that they would reimburse me for the couch $150.00. They said this morning at 9 they were faxing me the paperwork to sign, to debit back my CC, and I am still waiting! Boy, if there are lessons to learn, this is one place that you will learn a lesson from, I know I will never call them again! If I move, and I am sure I will, I will call local movers, or go the U-Haul route!

No physical damage except stress and nerves, and waiting on them to reimburse me my money! They took so much money between deposits, and moving, I had to wait on deposits for certain companies.

They picked up migrant workers in Nashville and paid them $6 per hour to pack up my house and load truck (I asked them while driver was gone) while driver took off for three hours to check with weighing station (?). I ended up helping pack my things to get it done since they came at 4 in afternoon when 10 am had been promised and I left Nashville at 11:00 pm. The whole thing: truck was a rented van, not a moving company truck, and had no name at all on truck, I was totally ripped off. I see on the internet this is still happening. Why can't someone stop these ripoff artists. I am on Social Security and certainly do not have money for a lawyer, but hate to see this continuing years after it happened to me.

On Monday, I received a call that the move could be on Wednesday. I blew a fuse! I explained my situation and that I made arrangements based on the calls I received over the weekend. They did not care and did nothing to accommodate my situation. The movers showed up Wednesday afternoon after 4:00 pm - I had to be out of the house by midnight that night.

The story gets worse. My contract outlined that I would pay based on the actual weight. Several days later, I received a call from the moving company which indicated that they would be delivering my stuff the following week and told me I owed $1200. I asked them what the weight was, and they said it didn't matter that I had to pay based on the minimum. I told them I had a contract that said differently, and they said they did not work that way.

I called Nationwide Relocation as they are the broker and could not get anyone to call me back for two days. Finally, someone returned my call and said they would email me the weight ticket. I called every day for five days, asking for the weight ticket. No one could tell me what the actual weight was; however, they did agree that I was supposed to pay based on the actual weight.

The moving company showed up today and said that if I don't pay them the $1200, then they would take my stuff to storage and I would have to pay for storage and someone else would have to bring it back and unload it. There was no way I was going to just let them take my stuff away, so I had no choice but to pay the $1200. In addition, one guy was unloading the truck! One guy! They sent no one else! It's a complete ripoff company!

The moving company which Nationwide subcontracted called me and said that the delivery must occur tomorrow and any storage will incur an additional charge of $250 a day. This was completely different from the original agreement. Furthermore, the original amount I owed increased by 30%, allegedly due to overweight and the fact there is an additional change when moving out of an apartment because the distance to the truck is longer. This may be true, but none of it was disclosed to me upfront. As for the extra weight, it was not accurate either.

After many phone calls, which the movers and customer service of the moving company directly, I found out that the extra charge was chiefly due to particular boxes that the movers used. I found out from my parents that they were surprised at the fact that the mover had packed boxes half-full. In addition, they chose to use particular boxes for which they charged $35 each.

As a result the two factors combined, namely the move from an apartment and filling the boxes only to about half resulted in the 30% price jump and not because of the over-the-limit weight. Furthermore, it put unnecessary strain on my parents which is exactly what I was trying to avoid. They received a phone call stating that the delivery must occur on the following day (2nd day after the pickup) or else. So they had to scramble and drive 400 miles through the night to meet the movers on the following morning.

Again, they are elderly and it was a stretch for them. Bottom line, there were huge of the discrepancies of the reality with what Chris, the broker from Nationwide relocation, aka "moving consultant" had promised. Interestingly, he became completely unreachable during the time of the move and would not return my calls nor offer any explanation. The move was $500 more costly and with a lot of stress both for me and for my parents.

Nationwide Relocation Services is aware complaints can happen and we make any and all efforts to work with our customers and carriers to resolve these issues. We can only assist customers in resolving issues when they make our office aware of them. It is our goal to be able to exceed our customers expectations; however, when we don't, we would like to know so we can attempt to resolve the issue. We have now created a new Customer Care department. This department is accessible online at Nationwiderelo.com/customercare and is designed for existing customers to be able to communicate their concerns to our office via our website.

We waited for the movers all day on 8/21/09 and they didn't arrive by two. So I called Josh ** and let him know that the movers still had not arrived (leaving a message on his voice mail). I then called Sam prior to the company's arrival to find out what was going on. He said he would call them and find out because they should have been there. He called back and told Ethan that apparently their cell phones were out of service area because they were not answering, but he did know that they checked in at 10 a.m. when they hit Hwy 84 (which is Boise). Ethan said that it's at least a 4-hour drive, and they wouldn't be here until past two.

I then called Josh ** at Nationwide, and explained what was going on. I told him that this was not the service we paid for and he said that the movers should have been there on the 20th and 21st, not pushing the end of the 21st. As I was on the phone with him, my grandmother showed up with a Penske rental truck following her. I asked Josh to hold on for a minute. She explained that she found the truck parked in Greencreek, and asked them if they were here to move Ethan and Sarah **. They said yes, and she drove them to our home. I told Josh they had arrived, and I was not happy with the company they sent us. He instructed me to carry out the move as ordered, and not to confront the movers about the issues such as compensation until after the delivery date to ensure that they do a good job. He said he would pass this on to customer service. The first truck arrived at 4 p.m.

The movers were standing around, and couldn't do anything because they were waiting for the other truck. They didn't have any boxes because they were in the truck. One of the trucks came up from Utah and the other was coming from Washington. After listening to the mover tell me this, I received a call from Nationwide Relocation Customer Service. I explained what happened, that they were late, didn't have boxes, and this was not the service we paid for. She told me the same thing that Josh ** did, and that was to let the movers finish the move, and after the delivery date we could move forward with the claim. She said that it would cause more problems if we refused payment because our belongings would be taken to storage and then we would be incurring those fees as well. "Go through with the move," she said. She said she would be out of the office the following day (Saturday), but would be back in on Monday to follow up on this. I never heard from her again.

Sam (manager of MTL Transportation) called me immediately after Customer Service did, and explained that one of the tires had blown on the other truck and they are about six miles away. They needed to get the tire fixed and they would be here in a couple of hours. This is the truck that had all of the boxes. I told Sam that this was not the service we paid for and it was unacceptable. He told me that it is the service we paid for and they would have us out of there by midnight on Friday by end of contract date. I said that they needed to do a good job and not rush to pack our belongings. I explained that I hoped they would be able to offer some fair compensation for this. He said we would work something out after delivery date. He then asked if he could speak to one of the movers.

After an hour, Patty and I decided to go look for the other truck. We found them on Old Hwy 7 driving with the blown out tire. We led them to our home. When the truck arrived, they explained that their cell phones worked off and on in this area. Sam called back and asked if the truck had arrived. I said that we found them and brought them here. He asked to speak to one of the movers again. The main driver (Radvick **, I believe) continued the conversation (on my phone). The man handed me the phone after he talked to his mover, and he said that they would start packing the house now. I again told him this was not the service I paid for. He told me that Ethan and I should leave the house and move forward with leaving as they can pack the house without us there. I said that we weren't leaving, because of the maintenance issues with the truck and having people on our property without us there.

The movers needed our phones to continue contacting maintenance. They were difficult to understand. Our moving instructions said that we needed to be available on site during the packing and delivery. I asked him if he was going to make this right, and he said that he would. I told him again that I didn't want them rushing to get stuff done, because I wanted them to do a good job. He said they would, and that they would clean up the house when they finished packing. He then asked to speak to one of the drivers, and I handed the main driver my phone.

Ethan arrived home and dealt with the movers. Right away, they had us signing papers that said we agree to $.45/pound for weight we were over. They began packing. I noticed that they were just throwing stuff in boxes and not labeling anything. I asked if they would be labeling the boxes, and they said they would. The main driver told us that we needed to transfer the Nationwide Inventory sheet onto their inventory list. We have this documentation. They didn't check any of this.

Because they arrived late, I had no babysitter for the kids. Ethan's mom came and got them for the evening. My parents picked them up and brought them to my grandma's. I met them there. Ethan stayed the entire time with the moving company. Ethan spent all night dealing with the maintenance crew because they couldn't understand the movers. Penske, Bernard's Auto and Towing are the companies he dealt with until the next day (Saturday) at 4 p.m. They requested that Ethan keep calling and updating them because they couldn't understand the movers. All of this was being done through Ethan's cell phone.

During this time, Ethan packed our belongings. We had previously packed a majority of our belongings in plastic totes. After the movers finished at 4 p.m., we cleaned up the house and their garbage. My kids were playing in our lawn, and our oldest son, Jared, sat on a lit cigarette butt burning in the lawn. It burnt a hole through his shorts and burned him. They left cigarette butts all over the lawn and driveway. Sam claimed they would clean the house, and they didn't. Ethan took their garbage to the dump. When cleaning, we noticed the entry way was badly damaged and they broke our screen door. We have pictures of this.

The head guy explained to Ethan that Sam wanted them to load the truck with the flat tire so they were off our property by midnight, wanted them to drive the trucks off the property, so they didn't break the contract. The head guy said he was not going to do that. They had Ethan sign the top of the inventory sheet stating that they had permission to come back to my property on the 22nd to finish moving our belongings. They arrived at approximately 9:45 on the 22nd with a small box of black plastic bags; they asked Ethan if there was a holiday in the area or something because they could not find any open stores. They were going to use the black plastic bags to pack the remainder of our belongings. Ethan called me up and asked me to pick up as many boxes as I could from a local grocery store (Riener's grocery) because they had run out of boxes. I brought as many as I could from that store and Ethan packed those boxes as well to avoid them packing the rest of our belongings in plastic bags.

Upon delivery on 8/24/09 in Riverton, Wyoming:

Sam called Ethan and said they would deliver at 11:30 on 8/24/09. Nationwide called and said our balance was $8,419 because we went over our estimated weight. We are actually at 15,780 pounds. Our reference number is ** and phone number is **. We were told on Friday by Nationwide Customer Service to pay the balance so we could receive our possessions. It would cause more problems because of storing our belongings and the movers charging more to additionally load and unload. Nationwide said they would go through the claims process.

We paid the amount by credit card over the phone to Sam. He was going to charge us a fee of 3% to use it, and I told him that he wasn't going to do that after everything we had been through. He said okay. I'm not sure if we were charged this since Nationwide told MTL what to charge us. We never received a bill for the services we paid for. Sam told us we owed $7000. He ran the card and said there was an error. Ethan told him that was impossible to run it again. It worked. Sam then called back again, giving us the wrong total. He said we owed $483 more according to Nationwide's billing system. That charge went through on our card as well. We were 2000 lbs over weight, but they charged us $3300 extra. This does not match the numbers.

We were not given the 4th weight slip on delivery. We were forced to pay for services that we did not receive. We were not given any bills or documentation that showed us what we were paying for, yet we were forced to pay or have our belongings put in storage. They damaged several items upon delivery. They were rushed, which was obvious, because of how careless they were with our belongings (we have pictures of this). They did not assemble any of the items which we paid for in our contract (We have pictures of this), left a mess of garbage when they left (we have pictures of this). I also emailed Josh my inventory list before the final estimate. I had made this with another company, America's Best Moving Co. They had us quoted at 16,800 lbs. Josh ** said that this had to have been way off, and that this company was not reputable. I believed him.

Contact with Nationwide/MTL transportation following delivery:

8/25/09 at 8:45: Ethan called and left a message with Josh ** about our complaint with the moving company and with Nationwide. Ethan called back because the claim department woman never called us back.

8/25/09 at 8:53: Ethan called Customer Service and talked to Brian (ext. **). He tried to tell Ethan that we must not have listed all of our furniture, and he apologized and that we had nine months to file a claim, and we could only do that once. Ext. 509 is the insurance and claims department and management met on every claim.

8/25/09 at 14:51: Toshiba (ext. **) called and said she would be our claim handler and she would call again in the next couple of days.

8/25/09: Josh ** returned our phone call. I talked to him first and explained that we did not get the service we paid for and that we were grossly overcharged for this move. I explained that this was not acceptable, and this was not what we agreed to. I then gave the phone to Ethan, as I had 4 children to take care of. Ethan talked to Josh and told him that one company told us we had 16,000 lbs and he said we had 13,000 lbs, but that according to him, it was not a reputable company. Ethan also told Josh that MTL didn't put our stuff together, and they damaged thousands of dollars worth of furniture. Josh said, "They didn't?" He was shocked by this. Ethan said that either you or MTL Transportation needs to make this right or we were going to get an attorney. Josh agreed that this wasn't right, and that MTL was responsible.

8/28/09: Sarah called and left a message with Josh Brock about the overcharge, that the amount we were charged did not match up with the $.45/lb agreement. Sarah called back again right away and left a message updating her email with him.

8/28/09: Sarah called the credit card company and filed a disputer claim on the charges by Nationwide and MTL transportation.

8/31/09: Toshiba called Ethan about the boxes dispute. He started explaining the situation and then asked if he could call her back because we were dealing with our insurance agent to change over car insurance. Sarah called back at 11:30 and left a message with both #s.

9/2/09: Toshiba left a message on Ethan's phone at 2:15 p.m. I called her back 15 minutes later and left a message. I called again at 4:00 and left another message.

9/3/09: Latoya called Sarah, because of the message I left on the general customer service voice mail. She gave me the breakdown of what we were charged for, that we were only charged a $1000 something for the extra weight, but $2274 was for the extra packing materials and labor to move that 2000 lbs. I explained the whole story from beginning to end. She said she'd bring it to the review board within 48 hours.

9/3/09: Sheryl called me shortly after my phone call with Latoya. She is the supervisor of customer service. She said she was told about our situation and that she would connect me with the claims department. Bertie called from the claims department, and explained that we can only file one claim and it had to be within 9 mos. She said I could email the form and pictures to Nationwide. I received the emailed form to fill out from Sheryl's email address. I sent a response wanting to know how to file a claim with Nationwide. I never received a reply.

9/3/09: I called the credit card company to get the total amounts that we paid to MTL and Nationwide. She said there was still a charge on there for Nationwide for $238.04 which was the added deposit needed when we bumped up our weight for the move. I asked her to mark that as a disputed claim as well.

9/3/09: I filed a complaint with the Better Business Bureau regarding this move.

9/4/09 at 8:05 a.m.: Sheryl from NW called about the inventory list. She wanted to know where the inventory list was that we filled out and the movers filled out. I explained that we were told to transfer the Nationwide list on to their sheets and they stated that would be good enough because they were in such a hurry to move us. She said she would continue to review the claim and call me back today.

She called me back within and few minutes and said that she had talked to MTL Transportation and they were not willing to refund us any money. She said your husband signed off on everything saying this was correct. I told her he didn't have a choice or we could not get our belongings back. We knew it was wrong but were forced into signing everything. I told her this was unethical, and that we would go through a lawyer if necessary. She told us that there was nothing a lawyer could do for us in this situation. I said that this contract was forced and the payment was forced. It was coerced.

Nationwide was the one to tell us to do that and that we could go through the claims process later. I asked for the MTL Transportation number and I would call them myself. She said I needed to talk to Sonny (the mover who moved us, according to Sheryl). I told her I talked to Sam throughout the entire moving process, and she said, no, you need to talk to Sonny. The number she gave me was 602-326-0912. She said that Nationwide would credit us $200 as a resolution to this inconvenience. I told her that this was not a resolution for us. She said that's what they would give us, and she said that she would send out the email confirming the resolution. I told her again that this was not a resolution for a $3300 overcharge and horrible, unethical service. She mumbled something and hung up on me.

9/4/09 at 8:30 a.m.: I left a message at MTL Transportation for Sonny to call me back in regards to a move that his company made for us. He did not call me back.

9/4/09 at 8:36 a.m.: I called Sheryl back, and left a message explaining that I didn't understand what she said before she hung up the phone, and if it was important information to please call me back.

9/4/09: Called Customer Service again, and gave my job #. Julia answered. I asked for copies of all of the documentation sent by MTL Transportation and computed by Nationwide. She said that she would put in the request and within an hour she should have it mailed out.

9/8/09: We received some documentation from Nationwide. Just the inventory lists (which we had) and the weight slips, and at the end of the inventory list were the supposed number of boxes they packed. No bill or breakdown of what we paid for.

9/18/09 12:19 1-888-219-7171 Nationwide called / missed call on Sarah's phone with no message left.

9/19/09 Received the BBB letter with Nationwide's response to our claim.

9/20/09 We faxed BBB our response to Nationwide.

9/23/09 1:29 p.m. Bertie from Nationwide Claims Department called to see if we received the claims form they sent off. I told her I did. She said, "Thank you for your time."

Here is our response to the company through the BBB of Southeast Florida:

Nationwide's response to this complaint is unsatisfactory, as many of the facts to this issue were left out. Our complaint is a combination of being overcharged, bad service, and poor treatment of the customer by both Nationwide and the company they hired for us, MTL Transportation. We understand that Nationwide is not responsible for the actions of the carrier or its employees. We were told by Nationwide that they hire out reputable, professional moving companies. We were not provided with such service, as noted in our attached document. This is the only reason we went through Nationwide. We trusted them to hire a company that would treat us and our belongings with respect.

Also, we went through the binding estimate process with Nationwide, including the type and number of boxes to be used for our move. Our deposit was based on this. The movers did not follow the binding estimate for packing us, and Nationwide allowed them to charge us a ridiculous amount over the binding estimate. Nationwide did not provide us with paperwork with a revised estimate. Any paperwork that we signed, we were forced to do so in order to have our belongings returned to our possession. Without being provided a new binding estimate during the move by Nationwide or MTL Transportation, we should not have had to pay this amount as stated in the Federal Guidelines given to us prior to our move.

Cheryl, supervisor of customer services of Nationwide, did offer $200, but I explained that this issue remains unresolved, as we were charged $3300 over the binding estimate. We still have not received any documentation for what exactly we were charged for. Cheryl proceeded to mumble something into the phone and then hung up on me. With customer service treating me this way, why would I contact their office again?

At the very least, we ask that Nationwide work with MTL Transportation to get us back to our original contract as stated in four (4) Moving Cost, will act on the behalf of the customer in resolving any claims or delay issues with the carrier, then deduct for not following the contract (such as reassembly of furniture) as we paid for according to eight (8) The price includes basic disassembly and reassembly of standard furniture items, and not using the boxes we paid for, and then we can file our damage complaint.

Nationwide should know that MTL Transportation is not a reputable, professional moving company and should no longer hire them out for people who go through Nationwide, as to avoid this happening to another family. I find it disheartening, unprofessional, and unethical that Nationwide does not or will not recognize that they are responsible for hiring this unprofessional company for us. We trusted Nationwide with this decision, and paid them to do so. The decision was not a good one, and we should not have to pay for this.

Please note: We have consulted a lawyer, and will be pursuing this further if a resolution cannot be made between Nationwide and us or with Nationwide's help, between MTL Transportation and us.

At no time did he tell me they contracted out and that our belongings would be on a truck, with half a dozen other people's and that it would get to us when it got to us. I told the Nationwide rep that since we were not there, we had to hire someone for the day to be there when the movers would be there and gave them that person’s cell number. I gave them a deposit for the car towing and the moving of the house and garage. The tow for the car showed up the next day, but he at least called the day before, the movers never called or showed up and I could not get Nationwide on the phone. Had to get our attorney to give us some more time for contractors where descending on the property on Friday, the pickup was to be on Wednesday.

I found out who the company was. They were hired out of Emerson, WA, nowhere near Vancouver. They had not gotten the work order till the day after they had to be at our home. The list that I had given of what we had over the phone was not right. Nationwide had left half the garage off the list and then they told me they had other families on the truck. It was going on and that would not fit. They then said they could come either on that Saturday or the following Monday. We could pay to have it stored in Emerson for a few months until they could get it down on a load to LA. I declined and asked them what I should do. The dispatcher for the moving company said they have issues because of Nationwide all the time and if the economy was different they would have nothing to do with them for it, just creates issues for them. He told me to cancel the order and Nationwide would have to give me my deposit back of $678.00, so I faxed, emailed and sent a formal letter to them and they responded with they had done their job and owed nothing.

I have filed with Florida Better Business in their area and Consumer Affairs in Florida that have both gotten no response from the company and according to what they told me have hundreds of complaints against them, yet they are still allowed by Florida to have a business license and claim to be honored by the Better Business.

How I originally found them was when I put in for movers in Vancouver and they came up with a few others. I ended up getting a company in Vancouver, WA that is also a U-Haul place. They picked everything up the next day and had it to us by Tuesday the following week, unloaded it and cost us $1,600.00 which was half of what Nationwide would have wanted without the storage of our belongings had been picked up.

How are they allowed to still exist in Florida? Are there no standards for having a license in that state? Stole $678.00 from us that was the upfront deposit and refused to give it back even thought they did nothing except cost us for the man who we paid $120.00 to for missing a day of work to hang out at our place from 6 AM till 9 PM. Then attorney fees for a two day extension which was another $300.00. All we asked for was our deposit back and they refused. All the places I filed a complaint with are powerless to help other than file the complaint.

I am an emotional wreck because of this. I am pretty-much a homeless person - everything is on the truck (except for about 4 change of clothings). I can't work because I have to be off when they deliver my belongings. Therefore, I can't start my job - especially when they are telling me everyday that it will be delivered tomorrow, etc, etc. I don't think I should have to pay the balance of the contract when they deliver my belongings because of what they have put me through!

They wanted me to make a deposit for both moves on my credit card, gave me a quote for my furniture in my household, then gave my sister a quote for her furniture in her household and then told us to divide the cost once we got there for both moves. My sister didn't go for that and she asked to cancel. Robert then gave us to Julian and he tried to convince us that we would save more by combining our move.

We were promised discounts for our total move and my sister said that it wasn't a discount after all. Final line was that I cancelled the whole move. Robert was very rude and unprofessional and told us that he had wasted his whole day on us and he didn't appreciate us acting as if he didn’t know what he was doing. We tried to convince him that all we wanted was the deposit back and that we would all go our way. Robert got very angry and started shouting at us and finally, Julian apologized for Robert and said he would have to reprimand him.

These people are rip offs. They are no more than a telemarketing company and they work for other companies trying to get them sales. Well, I was given to the lady that works in cancellations and she took half a day to answer her extension. Finally, after 2pm, the woman finally answered. I want to say her name is Rachelle. I mentioned to her how long it took her to answer the phone and she said that she had so many calls coming in that she just stopped answering the phone. I said to her; so you are just ignoring the calls and she said with a chuckle, yes. I knew then that I was in trouble dealing with these people. I asked her to cancel the order and she said that she would.

To make a long story short, 6 days passed and the debit for the move came through and no credit. All of my checks bounced and I was left with a negative balance. I had fees coming from everywhere for bounced checks. I called the bank and they didn't see the credit coming through. I cried and called the moving company back and the girl told me that she issued the credit the day before which was four days later than she said she would. This company is a bad joke. Please stay away from these people because they try to be very nice to get you to sign a contract and after that, they turn into totally different people who move on to the next ones who want to move. They need to be stopped and fast.

I have Multiple Sclerosis and they caused me tremendous stress. I had to contact my doctor for medication just to keep my head from throbbing. Emotionally, I was a wreck. It caused me so much stress that I had to stay in bed for five days just to get the rest I needed to continue to the business of moving. I still don't have my credit yet but they did sign a paper and faxed it to me saying that it had been issued.

I paid in full (a PayPal request from them) to this shady collection agency Ficka & Associates/William ** for Nationwide Relocation Services. Ray ** or Ficka & Associates told me the person I sent my PayPal funds to "William **" (a partner in the firm) had left the company and took my payment with him (embezzling? Can this legally be my responsibility?). Ray ** refused to confirm to Nationwide Relocation Services that I had made payment in full and he requested I do a charge back with my credit card company, PayPal, and resend the funds to him (they apparently think I'm ignorant).

I have a damage claim with Nationwide (Brenda in claims dept) for going on a year and they will not process it until they have confirmation that my payment was really made. I offered to fax them a copy of my PayPal/credit card receipt (a legal document of payment) and they will not accept it. One year after the original transaction, they now have hired a 2nd collection agency "A&S Collection Associates, Inc", which I now have an attorney involved on my behalf and had them contacted to cease and desist from harassing me. Hence, I was advised to make this claim with the BBB.

On Monday, a call came stating they would be unable to pick up on the 29th but would be there late in the afternoon on the 30th. So then, my son was contemplating purchasing an airline ticket as he had to be in Seattle for an important job interview on 7/2 at 12 noon! After numerous calls by my self and my daughter-in-law concerning the delay and the ramifications it would have, the driver then said they would be there later on Tuesday evening.

When they did show up "late" in the evening, their truck did not have enough room to fit my son's family's belongings and the truck was actually scheduled to go to Texas, not Washington! So my son had to purchase an airline ticket to fly out the next morning to Seattle for his interview. His wife, son, and my middle son's girlfriend would then have to make the 1800-mile drive to Seattle without my son.

On Wednesday, 7/1, the driver showed up in the morning with a U-Haul truck to move my son's family. When I called Nationwide to inquire about compensation for the terrible service, they offered $60 in refund! Oh, wow. The airline ticket was much more than that. Not to mention, everyone's stress levels. So my son's family's belongings are somewhere between California and Seattle. I wonder if they will ever receive them? What a nightmare. If I had had more time to research companies I would have seen the multiple negative reviews and never chose Nationwide Relocation Services! So please when choosing a moving company, do your homework, so you don't have to go through what "countless" others have! This is an absolutely terrible company to deal with.

When the clock hit one and they failed to show, I began to panic because I had also hired them to pack my boxes. My boyfriend and I made several dogged attempts to track down the dispatcher at Cross Country for an update but instead of reaching a human, we were sent straight to a voicemail. Some guy named Simon who spoke with a heavy accent that was reminiscent of one of the Eastern European thugs from my GTA IV game, finally returned our call and brusquely reassured us that they were on their way. Well, they never arrived. When Simon tried to reschedule with the promise of being there on Monday between 9-10:30 am and the elevator was only available from 9-11 am (trash trucks park in the garage from 8-9 am on Mondays which knocked off an hour for us), I told them no way and fired off a letter to the deceitful broker at Nationwide Relocation Services, company also known as, who all but vanished into thin air once she received our $779.85 deposit. Funny how she couldn't be reached until I told her via email we were terminating our contract. I immediately called my boyfriend and urged him to cancel his credit card in case they tried to charge him for the full fee. I had to scramble to find a more reputable van line and arranged for Mayflower to arrive Thursday because it was the only day they and the elevator was available.

Because of the negligence of the aforementioned companies, my boyfriend and I incurred a good deal of emotional trauma (my boyfriend later revealed he thought he was going to have a heart attack. He'd recently underwent a series of intense medical tests because he'd been feeling dizzy and winded) and a horrible loss of time and money. Monday night (my birthday night) will be spent hauling boxes from some storage company into the apartment. I was forced to cancel my flight and extend my lease through next Friday at $81 a day. I would have been totally out of luck and possibly stranded if someone else had leased it.

I am working with Expedia to see if the Westin will extend us a courtesy and refund all or part of the $300 we prepaid for the room or at least give us credit. I also lost money on the one night's stay in Scottsdale booked for the evening of the 30th. As expected, Pamela ** refuses to return our deposit for services not rendered until she talks to someone higher up. But perhaps the worst of all this is that I received news as of 6/28/09 that my grandfather who resides in another state is in the hospital and very ill. If something happens to him and I am stuck here with my furniture until the new movers arrive, it will be absolutely distressing. Lastly, my car will be arriving before me and I don't know what will happen to it.

First, I will alert the media to this company's deplorable business practices. The company’s merchant services provider is at fault by allowing the company to accept credit cards on its platform. As such, I will determine who the provider(s) are and notify the media. This company and its service providers will be investigated and hopefully, this story will be reported on a national basis.

Second, I will be seeking a class action law suit against the company. I counted more than 64 complaints on one website alone and I assume there are hundreds of us out there who may have been ripped off. If we pool together, we may be able to recover some of the money we have lost.

Finally, I will put the risk management and fraud departments of Visa, MasterCard, AMEX, and Discover on notice that this company may be using their platform to commit fraud. Together, these resources will hopefully bring us justice and prevent this from happening again. I need your help, so please email me at **. Thank you. Consequences: lost deposit, lost time, and created stress.

Well, Monday the 8th came and by the afternoon, I never received a phone call. I called Nationwide and expressed my concern. They checked with dispatch and confirmed that they would be there in the morning (Tuesday the 9th) between 7AM-11AM. I was never told that Nationwide was hiring a company out of Houston to come pick up my stuff. I was waiting at my house in Harlingen, Texas at 6:30AM. Hours passed and no one showed up and there was no phone call. I didn't receive a phone call till 12:30PM from the company in Houston telling me that they needed to confirm pick up so that they can send the truck. What? I was livid. Why then was I told Tuesday between 7AM-11AM? And if I was told that, then they should have left Monday evening to be in Harlingen, Texas by the morning. This was ridiculous.

I called Nationwide and they didn't really know what was going on either. It seems that there is lack of communication with all of them there. The owner of Express Relocation (the subcontracted company) called me back and said that he needed to get confirmation so that he can have the truck leave at midnight to arrive between 6AM-7AM on Wednesday the 10th in Harlingen, Texas. This is already a day late from what Nationwide had confirmed with me on Monday afternoon. What was I to say? I had all my items packed and had already paid a deposit of $971+. So fine, I was up and ready again at 6:30AM Wednesday morning. Well, an unmarked truck showed up in front of my house at 8:10AM. This is already late from the time they told me and not only that, there was only the driver to load all my stuff into the truck. The guy was smaller than I was. How was he supposed to load all my things? He then asked me to ask any of my friends if they wanted to make $10 per hour helping him out.

Again, I say what? How is that I have to find help for him when I'm already going to be paying $3000+ for this move? For that matter, I could have hired my friends. I believe his name was Castillo. I am not really sure about it because he had a heavy accent, but he is the owner of Express Relocation out of Houston, Texas. He even bragged about how they gave him the Houston branch because they don't want him to leave. I got upset when I saw how he was handling my furniture. It was as if he didn't care. Seriously, if you hire a mover, they should treat your belongings with care and ensure that they will be handled correctly. Then really, what is the purpose of hiring someone who is a "professional" at this?

He slid my 32" TV across my wood floor, which caused scratches on the floor and continued to move my furniture without care. I was renting this place and now I'm having to pay for the scratches he made. He even asked me if he could take his 4-month old puppy out and put her in the backyard. His dog made holes on the back screen porch door. He saw this and did nothing about his dog doing damage to the place I was renting. And I have to pay for that too. He also told me that everything needed to be in boxes. So he started repacking some items that I had already wrapped up. Of course, they charged me extra for this. When I talked to this guy on the phone, he told me not to worry and that he would have everything loaded in two hours. It took four hours. He was also bothered by the fact that I filled out the survey that he brought with him. The survey was for services. I wasn't happy so I made sure to state that anywhere that I could. I made notes all over the survey.

He took the survey in his hand and looked at me. He said that I was going to "kill him" with this when he turns it in. Was I supposed to retract what I stated on the survey for his benefit? No, I was upset with the service. Part of the survey was asking me questions that I wouldn't know the answer to until the move was complete. I believe surveys are asking for the truthful opinion of the consumer. Yes or no? Nationwide also told me that the remaining balance would be charged to the credit card at the time of delivery. Castillo told me that he did not have any of the credit card info and that he needed that in order to deliver the items. Julia from Nationwide called me and told me that she would try and get compensation for the delay and the extra charges. She seemed like she really wanted to help me out. A few days later, Sandra called me. She had not even looked over the notes on the account before speaking with me. She called to tell me that my balance was $3200. My estimate was approximately $2700. Once you subtract the deposit, it should only be about $1700. Now it was $1500 more than that.

Nationwide does not tell you everything. They withhold information just to get you to sign the papers. They didn't tell me that it wouldn't be them. They assured me that it would be a smooth move and no hassles. I have had nothing but a migraine since the day they were late with my pickup. Now Cheryl called me and said that she can issue me a complimentary courtesy credit for my troubles of a $100. A $100 compared to the extra charges that they tacked on? I think that my time and stress level require more than a $100 courtesy credit. What is that about? They misled me on charges. Not only that, Toshiba (another rep from Nationwide) called me to tell me that my delivery would be pushed back four more days. I told her that I had just talked to the driver and he told me that it would be Thursday the 18th or Friday the 19th.

Mind you, Castillo told me that it would only take 4 to 5 days for my items to get there. I was never told that there was a 2-week window. Never told! So because of this window, they are not late with my items. Why would an owner of a company lie to a customer? What benefit do they get out of it? And then brag about how he is a "professional" and that Express Relocation didn't want to lose him so they gave him his own branch. I urge you, as a consumer, if you ever need relocation services, never ever utilize Nationwide. They are so eager to get your business that they will be the nicest people ever. They act like they want to assist you and make your move easy for you. But the moment you sign any agreement, they stick it to you and say that it's your fault. I'm making my voice heard and I'm not stopping here. I want to be compensated for the extra charges and I want all of my things to arrive in one piece. I need my stuff!

Shortly thereafter, she asked me which two-day window I wanted. I asked if this was for delivery. She said no, for pickup. I stated that she and I spoke/agreed to a June 5 pickup. She went to dispatch to confirm June 5 would happen. She said for paperwork purposes, she needed to put in a two-day window of June 5/6 but that she had confirmed with dispatch that my pick up would be June 5. I told her if it wasn't going to be June 5, that I needed to know so I could adjust my travel plans accordingly. She assured me it would be June 5. Then we get to delivery window.

I reminded her that she stated it would take 2-3 days for my belongings to arrive at my destination in TX. Again, she stated that for paperwork purposes, they needed to put in a delivery window (which I understood) but that it was to be delivered at the beginning of that window, being June 9/10. I received a call on June 4 stating the movers would arrive at 12 noon on June 5. At 10:30am on June 5, I received a call from the movers (Able Moving out of Chicago, IL) stating he was delayed (a lady customer was apparently "giving them a hard time" according to the driver) and that he would be at my house at 2pm.

Well 2pm came and went, as did 3pm, as did 4pm but no word from the driver until he called me at 4:15pm because he was just getting into my general area and needed directions. We had furnishings for a 5BR home to move and they sent two guys. While I commend their efforts (except where they damaged my wall), it was ridiculous of their employer to send two guys to move that much stuff. They didn't leave my house until 12:47am. Incidentally, at no time did Nationwide state they would be contracting out my move and that they would have absolutely no control and no communication with Able Moving about the status of my belongings!

I called Able Moving over the weekend of June 6/7 to confirm a more precise delivery date/time to make arrangements to meet them for delivery. No response. Subsequent messages left at Able (particularly with their dispatcher, Jeremy) have gone unresponded to. And calling Nationwide is an absolute waste of time. They do nothing on behalf of their customer, they are at the mercy of the carrier. Needless to say, June 9/10 came and went and no delivery. Several people from Nationwide simply said this is the way it is, they still have until June 15 to deliver. I explained what my sales rep, Pam ** had told me. And that it was also backed up by Joshua **.

The response by Pauline, a supposedly relatively high rep in the company was, "they lied". And there was nothing Nationwide could or would do about it. I anticipated a 2-day drive to TX in order to meet them as Pam ** had directed. I was here waiting for them. They did not show, and had no intention of being here on June 9/10. As I stated to them: if they had been honest from the start, I would have adjusted my travel plans. Their response to that was that I had better be there when they deliver or they would charge me storage fees.

Somewhere along the way, Jeremy, the dispatcher for Able, communicated to Nationwide that I should just hold my pants on and my stuff will definitely be delivered by June 15. So here we are, incurring a lot of unnecessary expense that could have been avoided had they simply been honest with me, their customer. Now, we're at June 15th and they are saying it will not be delivered today as stated in my written contract (and verbally confirmed by Jeremy at Able). Their latest response is 2-3 days. The truck, presumably with my stuff, is in Dallas which is about 3-4 hours away and all they can say is it will be another 2-3 days.

And Betty, my supposed customer service rep, says their hands are tied and the truck will get there when it gets there. She can't magically make my stuff appear or force the carrier to deliver according to the terms of the contract.

-S. **/Accreditation Resolution Specialist

My response to this was "If they are not liable for anything, then why do they even have the BBB logo on their website? Are they not responsible for vouching for the quality of the companies they endorse?" I received no reply to this e-mail to date.

I attempted to pursue complaints against the shady moving companies, but they are of course not affiliated with the BBB. Ever since Kwik Movers pulled the old "bait and switch" on me by loading up my belongings and only then telling me it was going to cost much, much more, they have continued to hold my belongings hostage until I pay up.

I told C. **, who I supposed is now the person appointed to "deal with me," that the moving companies they contract out to are shady and that Nationwide should take responsibility for this. She became so defensive and angry that she almost started a fight with me. Kwik Movers has reduced their price somewhat, and I am trying to come up with the money.

As for the damage to my auto, Diamond Auto Transport sent me a letter in a Nationwide envelope, stating that the damage is not their problem because the only damage they will pay for is exterior damage.

I really hope that other people will see this website before they plan their move and be warned about Nationwide before they entrust their belongings to these scam artists.

My son is a retired NFL player and has moved over 14 times in 5 years. Never have we experienced such a terrible situation. I began to feel very nervous, being a single woman and the thought of being alone with the movers. After their many threats of breaking into the apartment, I notified the manager's office and neighbors to watch the unit. Nationwide Relocation Services never performed any services. They were very unprofessional by their actions of calling at all hours of day and night, threats, and retained my deposit of over $1,000. I strongly feel this company is not trustworthy. I am willing and able to take action against Nationwide Relocation Services so that no other person will have to endure this same situation. I work for an attorney’s office and my attorneys witnessed the harassment of the company to me. I lost $1,289.65, missed work, and was stressed.

When I arrived in Chicago, I first found that my vehicle had been damaged. The driver's side door, which the driver had to open and close to drive the auto on and off the ramp had been damaged to the point that the door actually fell off. I contacted Nationwide and was told that they had no responsibility for the damage, that I had to deal directly with the contractor, Diamond Auto Transport, regarding this damage. Upon contacting this company, I was told that the damage was "inside the vehicle" and therefore their company was not liable. They refused payment and I had to pay for repair of the door myself.

The next surprise came when a moving company called Quik Movers arrived to load my belongings when I had expected Nationwide. I was told that the amount of money I would have to pay for my furniture and household items that had been moved had been increased because the items had "weighed more" than they had expected. I had already paid $500 and now they expected me to pay around an additional $1,400 instead of the $800 I had expected. Being very ill, I am on disability and do not have an extra $600 just lying around, I was unable to come up with the money. This shady moving company that had been hired by Nationwide, Quik Movers, not only disappeared with my belongings for two days; but then had the nerve to have their boss get on the phone with me to put me in my place.

I have never encountered a nastier man nor have I ever been spoken to so rudely in my life. He informed me that I was to be there immediately with a money order for the full amount and that a credit card would not be accepted (another surprise). He also refused to give me his name and threatened that they were going to take my belongings to an undisclosed location to be put into storage. My belongings have been in storage somewhere for the past month and I have called Nationwide many times trying to find out how much I am being charged for this storage, but to no avail.

Finally, I contacted Cheryl at 888-219-7171 ext ** and obtained the totals as of yesterday. The storage charge for the past one month is $1,108.99! And she notified me that Quik Movers planned to auction off my belongings without notifying me. I was informed that the total amount that I had to pay in order to avoid this was $2,239.79. I am absolutely outraged at the dishonesty, greed, fraud and lack of accountability that appears to be pervasive in this company and in the incompetent companies which they hire.

I filed a complaint with the Better Business Bureau and notified Nationwide of this. I searched their website for the name of someone higher up who might be responsible to whom I may email my complaints; however, there are no names or email addresses on their website. I find this fascinating. Fortunately, I had an email from one of the associates who had initially assisted me in planning my move. I emailed him yesterday informing him that I had contacted the BBB and that I found it outrageous that they should have the BBB logo on their website, considering my experience and all of the complaints against their company I have found on the internet.

I also called their main number, refused to give them any information about who I was and finally obtained the alleged name of the elusive head of Nationwide, one Mr. Aldo **. I also notified Nationwide that it is my intention to send a letter of complaint to Mr. ** at their corporate offices in Fort Lauderdale. Astonishingly, since my contact yesterday, I received both emails and phone calls from Nationwide today. I was informed that my property would be returned to me and at a lower price without the exorbitant charge for storage. As someone who is very ill, recovering from major surgery and had to face an unexpected move, this battle was the last thing I needed at this time. I beg anyone who has had a similar experience to file a complaint to the Better Business Bureau.

My sincere hope is that this report will serve as a warning to others when they choose a moving service and will serve as a warning to stay away from Nationwide!

We told Joe that we had a completely full 17-foot Penske truck to move me down to Florida, so we needed something big to pick my stuff up. He kept assuring us that a huge semi-truck was coming to pick up my belongings and that he has provided enough room on the truck for all of my things. So Joe sent me my inventory list via e-mail and I noticed he put that I only had 10 boxes, definitely not the case! So we called him back and told him we had about 20-30 boxes to move me and he said it didn't matter how many we had, he just needed to put something down on the paper for the estimate. Actually, it did matter because they charged us for the extra boxes that weren't listed!

Finally moving day comes. A small truck called Moving Out pulls up into the driveway with two guys that barely speak English. One guy didn't speak it or understand it at all. The guy (aka the swindler) Aussie pulls out an inventory list that doesn't even have half of my furniture listed but then had some extra things listed that I don't even own and begins to tell me that we have to pay more because that furniture was not listed on the inventory sheet. Luckily, I kept an original copy of what Joe first sent me with everything listed correctly and showed it to him that somewhere, it had been changed without my knowledge. So Aussie makes a call to his headquarters and Joe sends him an e-mail with the correct inventory list. Then Aussie takes us to the truck and shows us the small area that was designated for my stuff. It was maybe 4 feet by 12 feet. I had told him that we used an entire 17-foot Penske truck to move me before and the guy says that this won't be enough room (obviously) and they charge by cubic-foot, not by weight.

My mom and I were so stunned we just stood there. We were getting swindled right before our eyes! Then the non-English speaking guy starts taping up boxes that I wanted left open without even asking me! Then they start undoing my furniture and told me that my rugs (that have all been rolled up tightly and taped shut) have to be put in a box according to state law and that costs extra. Then all of my pictures that my mom and I put blister wrap and protection over, he says those too have to be put in boxes, which again cost extra. We also found out that it is not state law or any law, even the moving company's, to put those things in boxes. The moving company actually agreed saying they shouldn't have done that. The whole day, this guy is telling us everything that is going to cost extra (which was supposed to be included in the cost).

Finally at 4 pm (we were leaving to Oklahoma that same day. It took them 5 hours to load up my stuff, and it took my boyfriend and I only 2 hours to completely move me out of my apartment and into my house with the same amount), they have 99% of the truck loaded up, and he comes in with a piece of paper telling us that our new half total comes to $2,700! (Don't forget, the total of the entire move was quoted at $2,300)! And then he tells us that we have to pay for his fuel to get to the warehouse and that the fuel was only included from the warehouse to my destination. But the warehouse was located in Atlanta! So my mom flips out and then he agrees to not charge us for the fuel. Then he tells us (literally) that he used 50 rolls of tape to pack up my boxes (which was only three boxes and I wanted them open) and to wrap the blankets around the furniture and that each roll of tape cost $5. Then he tells us that our TV boxes cost extra too. Let me tell you about these special TV boxes. They literally took a wardrobe box, cut it in half, and taped it to the front of the screen. So my mom said, "I'm not paying you for those boxes or the tape!" They were supposed to be included anyway! And he says because he's a nice guy he won't charge us for it.

Well, my mom and I had been cleaning up their mess all day and we had all of the tape rolls. We counted 17 rolls of tape and some of them still had tape left on them! Yet he was trying to charge us for 50 rolls at $5 each! So finally, when Aussie brings out the new total, my mom said she wasn't agreeing to it. Well, he still told us we had to sign the contract in order for him to get through the weighing stations (which didn't make sense anyway). So my mom said fine, but she was signing a note next to her signature that her signature was not for the total and that she was disputing the total. Well Aussie had a fit about her doing that and said she couldn't do that. Luckily, my mom knew she could sign anything next to her name on a legal document and finally he said okay, whatever. Well, they left without giving us any timeframe or a cell phone # or anything.

We got back to Oklahoma and got a call from Nationwide Movers. They told us our total for when they drop off our furniture was another $2,400! And then for the first time, they told us they had to have cash, not credit card. So my mom throws a fit and says absolutely not! The agreed total was $2,300 not $5,000! So Joe kept trying to tell my mom that she had to pay it. Then Joe tells my mom that if we were so unhappy, then we shouldn't have tipped him. And my mom was like, I didn't tip him ever! I wanted him out of our house! And Joe told my mom that the movers put down we tipped them and wrote them a letter of recommendation! I'm being serious! So who knows how much of that first total went to that guy's tip!?

Finally, another lady, Barbara, calls back and tells us the only money she can take off is $250. My mom said that wasn't good enough. Then Barbara tells us that these movers said they had to pack our stuff and glass shelves (I don't own any glass shelves and they didn't pack anything for me). So we told her that's not true. So Barbara wants to know what mover showed up to our house. Well, at the time, we didn't know his name and he had a really strong accent so we didn't understand it when he told us and we told Barbara that. Well, she told us that she needs to know who it was and my mom tells her it was the Israeli guy. Then the woman flips out and chews my mom out and calls her racist! My mom said, "I'm not racist! The guy told us he was from Israel!"

Anyway, so all morning yesterday, we were on the phone fighting over the price and we finally got them down from $2,400 to $1,000 that we had to pay for the furniture. So all together, they still made off with $1,400 extra than what they originally had quoted us. They also told us they don't have any weighing station papers for us to sign, so Aussie lied to us about that! The truck came yesterday afternoon and when they opened the truck door, my 42" flat screen TV was laying on its side with stuff piled on it. We tried to plug it in at the storage unit, but the guy threw my TV cords in one of my open boxes.

This is the first I heard of them or that they would be moving me. Then the attitudes of the men were bad. I had to instruct them several times how to load my things and to be careful with the boxes. I was then charged extra for them removing the mattress and box spring through an upstairs window, even though I was assured beforehand this would not cost extra. After all was loaded, they presented me with a bill charging me for extra boxes and labor that I again was assured beforehand were not going to be charged for. They would not deliver my belongings until I signed the charge. Then when they delivered, I was again charged extra for using my charge card as payment, even though I arranged ahead of time this method of payment. They refused to unload my belongings until I paid the extra.

On top of that, several items of mine were damaged. One from the movers not wrapping the headboard properly; one from water leaking and freezing on my microwave; and one from not stacking properly. All could have been avoided and I do not consider these accidents. There were other issues that I decided to not file a claim on as these could very well have been accidental or did not cause permanent damage. Nationwide hired these people, neglected to tell me about it, apparently neglected to communicate with them about charges and now will not take responsibility and make restitution. A-Topps insurance claims department will pay $120.00 of the $669.00 in damages they caused and Nationwide will only pay $292.00 of the $667.34 in unwarranted overcharges. Arguing with them did not help. All I want is recovery for the damages and credit for the overcharges that I was told would not be charged me. Can you help?

My movers came in a rented truck from Penske and put more charges on me immediately upon arrival. They were already stating charges they went past my binding estimate. The moving company that Nationwide contracted was Best Price Moving & Storage in Chicago. The three men who came were rough with my furniture and I honestly thought I would never see it again after they departed. I also shipped my car through Nationwide with A Plus Auto Shipping. I never had an issue with them and they delivered my car to my new place of employment to make it easier on me.

My furniture move was another issue. I never heard from Nationwide for over a week on any updates. I placed numerous calls to customer service at Nationwide who assured me they would call me back but never did. I was always put on hold for over five to ten minutes even to get my final cost of the move. They never told me from booking this event that I would have to pay cash or with a cashier's check on delivery. I was given this news after my furniture was already picked up. A week later, I heard from a representative named Sheba that my furniture was still in Chicago. It had been sitting in a warehouse for over two weeks. I have already been living without any furniture for two weeks now. She told me that they assured they would get it to me by the deadline. Then on the day of the deadline, I still hadn't heard anything from Nationwide. This woman calls me again with no apology to say they just left Chicago. It was now going to be an extra week late then the last possible day I had in my contract.

In order to talk to a manager or supervisor at Nationwide, they have to call you back in two hours. They have the worst customer service skills I have ever dealt with in my life. They didn't care I had been living with no furniture for almost a month now and that they were late. They told me I could file a complaint against them. Best Price called me the weekend after to deliver on the Monday afternoon. I took the afternoon off from my brand new job and got home to a phone call stating they will not be coming until the next day. I was furious! They were already a month late and I had taken time off from my job. I drove back to work so I could get the following day off and luckily it worked out for me.

The moving company arrived two hours late the next morning and only had one mover to move all of my furniture inside my apartment. They charged me more charges due to the elevator being further from the front door. I only moved a studio apartment at best with no appliances and paid way beyond what I should have. The movers had completely destroyed my TV stand, bar stools and glassware. Luckily, everything else was fine but you could tell they opened and went through all of my boxes. I will never recommend Nationwide Relocation Services to anyone I know. They are a horrible company to work with and will tell you anything to get you to sign a contract. I went through so much stress with my furniture move and have not been settled in my new place for a month now. I was put back over a $1,000.00 more than I was estimated. I lost my TV stand and other valuables. I was put through much stress and anxiety of the situation.

When I brought this up to them, they said it was my fault. I asked repeatedly if the deposit came off the cost of the move and was told every time that it would; therefore, I did not mind paying it because it should have made my final bill less. In reality, the deposits are added to the cost of the move. The first thing the mover (Professional Movers, Inc Bridgeview Il) said to me was that, "The deposit you paid has nothing to do with the cost of the move; it was what you paid for them to shuffle papers." If I would have contacted him directly, my move would have been $6101.35 instead of $7720.52.

When I heard this, I called and tried to talk to Pauline who did not take my calls. I then got a customer service agent that enjoyed telling me that my deposit was no more than a charge for doing paperwork. I asked several times about different charges on the contract and, each time, Pauline told me it was a charge to the movers that they paid and had nothing to do with my charges. She also told me they owned large moving companies themselves. I asked who would be my movers before the move and they told me it would be All Coast Transportation out of FL. That was not the company that did the move. This is an extremely dishonest company. Pauline said she had been doing this for over 20 years. If so, she should not be trusted or believed. Beware!

What happened to us is very wrongful! We paid Nationwide Relocation to have our furniture and belongings moved for a price of $3,652 (binding contract). The movers were scheduled to show up on April 1st with a truck and trailer. Nationwide notified us that they were intending to use a 26' truck instead and I immediately objected knowing that this would not work! They contacted us back and stated it was a mistake on their part, and a truck and trailer would be available for our move; however, they would not be on site until April 3rd (2 days late). When the truck arrived, the driver immediately stated that they would have to reevaluate our contract. I objected! So they agreed and then hit us with a packaging fee of $725 instead of a contract negotiation.

I just could not believe this! We had a contract with all packaging and wrapping included, and these people were trying any way to get around the contract. I basically told them that if they don't damage anything, I would consider giving them a $500 tip. Anyway, they started loading and about halfway into the load, they came at me again and said there may be a problem with the load. I was at this point basically at their mercy, saying how much money do they need to get this done. As it turned out, they would be happy with another few thousand dollars!

Bottom line, I had a contract for $3,652 to have Nationwide Relocation handle my move, which was contracted to a company out of New Jersey known as Preferred Relocation (which has a very bad record). The company charged me over $6,000 to finalize the move and insisted on an $800+ tip for their hard work. I just wanted the move done and these people to go away so I paid them. Shortly after they had left, I had checked my furniture which was thrown into our storage and found many articles of property missing, including the complete sides to our desk and the dining room table base. These are large items and heavy - difficult to misplace. I feel they just didn't care about the quality of service as much as the payment of service! This move, quoted at $3,652, ended up costing myself and my family over $7,000; plus about $3,500 in damages and lost property!

Just a warning: Nationwide is a relocation service, not a moving company or the actual contractor. If you use Nationwide, which I would highly advise against, make certain you are aware of who the sub-contractor is. You are paying Nationwide for a service and you are paying the movers for the actual move. Nationwide gives you a discount for using their service but in the end, the moving company will charge you the full price of the move one way or another!

I was supposed to start a new job on March 16, after being unemployed for 5 months. I had to reschedule my start date to March 23 because I was told my furniture would be delivered sometime during the week of March 16. That cost me about $1,000 in pay. I started work on March 23, even though I still don't have furniture. I am sleeping on an air mattress and having to eat out every day because I have no dishes or cookware. I don't have any way to iron clothes for work. This on top of the physical and mental stress of worrying over all this and trying to start a new job.

When the movers did finally arrive, they said they waited in Chicago for 2 days because they were told I was not ready to receive my things until Monday. However, when I filled out my paperwork, I listed the date I would be arriving and had also spoken with Pricilla on at least two occasions regarding my circumstances. Second, I was charged more than the binding price. Of course, I wasn't informed of this until they already had my things and were requiring a money order for the remainder.

I have not unfinished packing my things, but so far there are two broken lamp shades, two broken bowls, a broken coffee table, a scratched dresser, a scratched night stand and two scratched dining room chairs. Almost anything that was blanket wrapped is either scratched or broken. I'm particularly upset about the coffee table because the entire bottom shelf is ripped off. The movers unwrapped the blanket and didn't even tell me it was broken, but left it for me to find later. This whole experience has been a nightmare.

The subcontractor destroyed numerous pieces of furniture and collectibles and lost pieces of antique collectibles. They took the glass face frame (they broke the glass of the face of the clock during packing) of an antique rare Grandmother clock valued at $3,500 and did not return it as promised and did not provide documentation of taking the part for repair. Circa 1850s Mahogany Armoire was assembled by subcontractor and two of the three doors will not close. They stand wide open. It is 12 ft. long 10 ft. high and 4 ft. deep. I have to locate/hire a professional to disassemble/assemble to see if the doors will even close after the move.

Moving company disassembled Antique Mahogany Grandfather clock, valued at $8K, but did not reassemble. I have to hire a professional to assemble. I'm unsure if will be in working condition based on how the other pieces of furniture arrived. They packed hanging suits, dresses, blouses and skirts in three dish pack(?) boxes now requiring these (approx. 60 items) items to be dry cleaned to get out wrinkles; they packed same type of clothes items in wardrobe boxes but put furniture, vacuum cleaner and pillows at the bottom of these boxes requiring them to be dry-cleaned to get the wrinkles out (approx 90 items). They broke into very small pieces: Irreplaceable Lead crystal wine glass and carafe of espresso maker.

They made deep, elongated, wide scratches exposing the metal on a handcrafted rod iron canopy queen bed. It was not covered or wrapped during move. The leg of a carved mahogany designer chaise lounge is broken in half. There are missing top of Depression Era (?) perfume bottle (irreplaceable). There are major gouges (4 inches by 4 inches) in (antique) Mahogany cabinet style Victrola and major gouges (2 inches by 2 inches) in (antique) Mahogany book table. They used packing tape to secure door on Antique Mahogany Grandfather clock.

Mover denied to me that there was a separate sign off sheet for Grandfather clock even though I had originally opened the envelope containing all the forms that I was required to sign off on. I questioned him about the form and he denied its existence. They broke a 12? x 5? antique Crucifix in half. Glass is broken/gone out of the door of the 3.5 foot tall cabinet. Moving tape was used to keep antique Cherry chairs together. There is damage to the finish. They assembled Mahogany computer desk and right hand side leg is damaged and wobbly/bent.

Not often enough do people who perform excellent customer service receive credit. I compliment you on employing such an excellent example of true customer service. In the past, I have held the position of Customer Service manager and understand how hard the job can be. Thank you again for having the type of service that is valuable to me as a Director of Materials. I look forward to doing business with your company in the future and I will inform other members of our regional Purchasing association of your company and its services.

We agreed that this sounded reasonable, but we were very clear we wanted the Wednesday as our move date. Nationwide confirmed to us that, barring any real bad weather, the second day would only be used as a backup date and the move would occur that Wednesday as requested. At that time, Nationwide asked for a deposit of $1,200, which we gave via credit card, and the contract was faxed to us and we signed on. Several days later, Nationwide's customer service branch called to confirm the move date and the inventory. We again went room by room and listed everything in the home, exactly as before.

Imagine our surprise when the Nationwide rep then told us that the inventory was not the same as she had listed and as a result, the weight was now increased by 1500 lbs. and would require yet another deposit of $1,500 to cover it. We were outraged but felt as if we had no choice but to pay the additional deposit. The reason? In Nationwide's contracts, they have a clause that states if the contract is canceled within 5 days of the move (it was now 4 days from the move-pretty convenient for them), all previous deposits would be lost. The second issue was that our rental lease was up and we had no time to find another company and be out for the new tenants by the end of the month, as we had informed our landlord we would be. So the additional deposit was paid.

Moving day came, Wednesday, and no one showed up, nor did we receive any phone calls. Nothing. We called Nationwide and they told us that the carrier would call us to confirm his arrival time. Then they said they would call the carrier. After several more phone calls late into the evening, we learned the carrier would be coming on the next day, the backup day (Thursday) between 6-10 pm to do the full pack and move of a 3-bedroom house. We were again absolutely outraged. They expected to fully pack a 3-bedroom house and have it loaded and be out by midnight? Then the final straw, Nationwide called and told us that the movers decided they would come on Friday morning instead. We vehemently disagreed with this and told Nationwide they agreed to pick up our furniture Wednesday, not Friday.

Nationwide's response? They had a 48-hour window to do the pack and move, and that included both Wednesday and Thursday. We then engaged in a rather heated exchange, as this was completely different than the information we were given verbally and in writing that the backup day was for INCLEMENT WEATHER ONLY, not a window of opportunity. The movers finally showed up that Thursday at 10:30 pm and started to pack around 11:00. They stopped after about 2 hours of packing and picked up again the next morning. They did not leave our home until that Friday afternoon, a full 2 days later than we had planned. The final straw? Nationwide then called us while we were driving across country to inform us that our final bill would be more than $1,000 more than they originally told us the balance would be. This brought the entire move from $5,100 to over $9,000 costs to us.

On 2/16, I got the confirmation call which is less than 5 days from the move date, so no matter what I add now, it’s too late to back out; very convenient for them. After adding my stuff and them making last minute weight changes to things already on the estimate, the cost was now nearly double. I called to complain, but they told me I was overreacting and that it will probably be way less than that. Again, they said they were probably over estimating. Well yesterday, they picked up my stuff and today, I got the weight and surprise, surprise! It’s even more money. Now, I am paying $5,217.47, which is well over twice the amount estimated.

I called to complain, but nothing is going to change. They also charged me for things the movers had to pack, only I was told I did not have to pack them because they were large enough not to pack. Originally, I was told I could pay the balance to the driver with a credit card, which I also found not to be true. Now, I have to pay for a cashier’s check. These people are crooks, and they purposely underestimate your moving cost until it’s too late for you to change companies. I am now out $2,871.78, which is pretty much all the money I have.

Darius, the mover Nationwide hired, spoke very little English. He agreed to be at my home by 6am on 10-06-08. I called him at his # to wake him up, so did Leslie **, RE/MAX, the buyer's real estate agent. He spoke very little English. There's not enough room in the truck for all that was in my contract. I was not offered another truck for remaining belongings. My real estate agent, Linda **, Coldwell Bankers phone repeatedly asked them to repack items over, such as mirrors. Buyer's carpet cleaners were due at 2:30. Darius took it upon himself to write in my insurance coverage of 0.60 cents. Towards end of truck packing, Darius asked me what piece that was (referring to the piece out on the lawn). I said I didn't know. He unwrapped the top and it was a Penn. Dutch Colonial type hutch top.

Darius asked me if I wanted it and asked my real estate agent same thing. I wonder if the owners are aware of Darius trying to give away their furniture. The nightmare continues. I had to be at Storage Depot in Dunlop, TN for unloading of truck and to pay carriers. I had to leave before carriers were done. Son had to go to work. I went out on Sunday, about one week later. In opening the storage unit door, the first item I saw was my great aunt's antique shave mirror broken. On Dec. 1, I bought a place. After unpacking, everything made broken and missing inventory list I sent copies to FIA card services on Nationwide credit card deposit of $3,000+. Month after month, the claim is denied unless I can provide more proof. I did, sent them photo disk of broken and missing items.

I called them the morning of 2-18-09. John said they don't accept the disk and I still owe the Nationwide deposit. I cancelled my card on which the deposit was put on. I am not paying Nationwide anything. The carriers they hired have lost family furniture, the table my brother made, chairs and tables from my grandmother. These people are deceased. Other missing furniture such as the rest of my bed, an outdoor bench, numerous boxes of kitchen, gardening, half my winter clothes, other tables and more. The list of broken, crushed, scratched, dented, scraped, cracked, etc is even longer. The president of Nationwide and Julius refuse to return my phone calls. There is more to this situation but I need to leave.

One of the items was a table that resembles a row boat, and was a gift from my father. They provided me a document to sign saying I was insured for 60 cents per item per pound at the time that they were already loading my items into the truck. I was not told that there was another option. The driver spoke very little English, and was very difficult to understand. I was under the impression that the insurance amount was for the items that I had packed. At the time of delivery, I noticed that the row boat table had one side crushed. I pointed out the damage to the driver, and called the company - who state that of course it would be paid for. They requested photos, which I took and sent to the company via Federal Express.

FedEx called and said that the company was not at the address, which was the only address on all of my paperwork. I emailed and they told me that they had moved 6 months earlier. Gail did provide the new address, but by this point, I was very concerned about this company. There was much confusion between me and the claims company regarding if they had received all of the documents that were needed to process the claim. I copied Nationwide - Gail - to keep them informed that I was not certain what the claims company still needed from me, and could not even get an individual's name from the claim company. Gail yelled at me for being unreasonable.

Then the claim company emailed me an offer of $48 for the table. The company also removed the legs from my couch to move it - they have never been found. I am not that worried about the legs - as I can replace those. They offered $3 for the legs. The legs are just another example of the level of professionalism with which the move was handled.

Please note that the reason we chose to use Nationwide Relocation Services was because of the BBB recommendation, the dates were booked for the dates we needed to move and Nationwide Relocation services were local to both states! I asked if it were possible to delay delivery and was told by Julian that I would need to be available for delivery between January 17 and 23. On Thursday morning, January 8, 2009, I received a call from Ralph with Cross Country Van Lines. Ralph confirmed the pack and load date for Monday, January 12, 2009. I asked if they would pack on the 12th and load on the 13th. He advised that he had a topnotch crew and could do a 4-bedroom with furnished basement in one day. He also asked to confirm the bulky items, the motorcycle and piano. That was the last we heard from anyone until Tuesday, January 13, 2009 at about 2:00 pm when I was told that the truck would be arriving that afternoon and pack and load into the night. (During this time, Julian was out of the office and out of contact.)

The truck didn't arrive on Tuesday, then we were told it would be there on Wednesday. In actuality, the Cross Country Van Lines truck arrived at 10:30 am Thursday, January 15 with a driver and two helpers. We asked where the additional help was and were assured they were on their way. Help arrived several hours later, but were fired by the driver after an hour of packing. These additional helpers were putting ceramic music boxes and breakable pieces into boxes without even wrapping them in paper to protect. We packed several boxes ourselves! There was a drawer in the leather trunk in the formal living room, as one helper was wrapping it I heard items rattle. I asked him if he had emptied the drawers, and the driver shook the trunk and said it would be fine and proceeded to wrap the trunk. At about 4:00pm, new helpers arrived to load the boxes that we had packed with the driver and his other two helpers.

I asked if they could put something down to protect the carpets from being soiled but my request was ignored. Boxes were brought up from the basement, taken to the truck round trip per helper. My carpets and both staircases upstairs and down were marred and soiled from the snow and ice and dirty boots in the dirty moving van. At 7:00 pm as they continued to load the truck, the new occupants arrived for a walk through. They and their real estate agent were appalled to see state of the carpets when just a few days ago, they saw how neat and clean the house was. They left with keys to the house ready to move in the next morning at 9:00 am. The truck was finally loaded at about 9:00 pm that night, January 15, and we mopped and scrubbed floors and carpets and marks they left on the staircase walls until 2:00 am. The contract I signed required 5 days notice for cancellation. If we had known in the beginning that the truck would not arrive until the 15th, I would have certainly contracted with a different moving company.

In fact, I would have canceled on Tuesday the 13th if I hadn't been lied to and told the truck would be there first thing Wednesday morning. Both Nationwide Relocation and Cross Country Van Lines breached this contract. I'll be sending an itemized list of damages as well as a receipt for carpet cleaning to Cross Country, but Nationwide is responsible for not disclosing the truth in scheduling move dates. As I see it, you missed the pickup day by two days, according to the contract and missed delivery by another two days. And Nationwide Relocation is willing to paying us a total of $150 or $37.50 a day for our inconvenience! Upon delivery (January 25th), the driver didn't check off inventory. I found a box and chair that belong to someone else!

This is so unacceptable. I'd be concerned that somehow Nationwide Relocation was less expensive and therefore unable to provide quality service, but the estimates I'd obtained from Bekins, Allied and United were in the same ballpark pricewise. So what's the difference? Customer care and customer service, not a quality I've experienced with Nationwide Relocation or Cross Country Van Lines. Our packing estimate went from $1,064 to $1,725 when the driver finally arrived. Yet, our weight had been estimated over 14,000 lbs and actual weight was about 13,000. This company certainly should not have an endorsement from the BBB. Avoid them! They do not provide any type of service!

Then they gave me an estimate - which was not that far off from the ones I had gotten from the people who walked through and looked at my things. What made me contract with them was the "special they were running in December - 75% off the regular price because it was not a usual month for people to move." Well, with that kind of incentive, it was hard to say no. They requested a deposit of $763 which I provided. At no time did they indicate that they were not going to be using their own trucks and they also didn't indicate that I would not have a choice in who would be actually moving my hhg.

My nightmare mover - which is still not completed, started once I had signed the contract and binding estimate and faxed it back to them. They contacted me twice after that - while I was still packing - and each time, I told them changes that had to be noted regarding number of boxes and furniture that I was no longer taking with me. Those changes were never made. The last time they called, I finally asked what the truck would look like and when it was coming - that was the first time I was told that it was not going to be them; they were just a broker and that the actual moving company should be calling me soon.

After practically jumping through the phone to get an answer to my question, "Who is coming to get my stuff," I was finally told, "Best Price Moving and Storage." Three days later, I was called by Best Price and told, "We will be out to pick up on Jan 15th between 2 and 4 pm." This complaint should really be against both of these companies because it has just gone downhill from that point. I have lost $763; I have had to borrow money from family, friends and paycheck advances. I have had to hire a second moving company to get my furniture picked up (Best Price would not pick it up without a second deposit) and I am still waiting for the first load that was picked up to be delivered.

Why? Because all of a sudden, the weight went from 3010 lb. to 4500 lb. and the binding estimate which said I would have to pay $1105 at delivery now is at almost $1800! The legal terms that come to mind are Bait and Switch, Fraud, Breach of Contract. It is now to the point that I am looking for an attorney.

I am not inclined to believe that I am going to receive my items. I've not heard any reasons for delay of delivery - nothing. I am at a loss as to what step to take next. I have signed a binding contract, which I know means that the price cannot change. Does this also mean that they are bound to deliver my items? I've been told by Shane that there is nothing he can do to help me, and when I phoned Cross Country Van Lines, I was told by them that they had not spoken with, or know of Shane. So, it seems, nobody knows anybody else, unless they are trying to get your business.

I tried to complain, but the customer service representatives were condescending and rude. They promised to send a fax with a breakdown of the alleged charges I owe them. Also, they said I signed contracts for these items. I asked for copies of those items as well. I also asked for a claim form so I could make a claim for my damaged furniture. I have never received anything from them. The sales person who talked me into using their service said he would have a supervisor call me back. This was never done. I have never been called by anyone from this company. I lost $953.24 in alleged charges that they have never supported. Also, all of my bedroom furniture is damaged. Some of the items are no longer usable. In addition, some of my clothes may be damaged from being packed in water-damaged boxes.

This has been going on for over six months. We were overcharged packing fees as well and can't seem to get a refund on that either. There are tons of stories just like mine. I am really hoping that someone will be able to do something to bring justice to the consumers who put their faith and entrusted this company with their belongings. I can't begin to tell you how devastating it is to know that Nationwide hired a company who went through my tax returns (in which I had to put a credit freeze on our reports) and the dishonesty of this company. They promise and say anything to get the deposit, not to mention two days before pick up, they called and we had to give them another deposit; otherwise they would not have a truck for us.

This is what we were told! How dishonest and sneaky is this! They should not be allowed to get away with it. Somebody should be looking out for us as the consumer. The BBB still has them rated an A. God help the future consumers.

Second, rats damaged three of my kitchen boxes while in the storage. Third, two pieces of furniture were delivered broken. Fourth, no fee for 2nd floor or more than 75 steps per the contract, but the driver still charged for it. Fifth, furniture pulled apart for transportation not reassembled. Sixth, I was promised a pickup date of 20th Dec. before I signed the contract. That was a drop dead for me. But the moving company said they can come only by 21st morning (and were so rude while communicating it). It was later changed to late evening on 21st, under the pretext that the weather was bad and that the incoming truck was delayed. But what finally came for pickup was a small truck, which could have been sent on 20th itself. All said, I only wish I had seen this website prior to booking with them. Future prospects, beware!

On 12/5 we received a call from Shawn in CS who indicated that everything was set but they needed an additional 857.09 deposit. I advised him my husband would call him on Saturday to discuss and I reiterated the concern about the move date and that we had to be out of the house on 12/10. Shawn said that should not be a problem and they would be able to provide the exact time that the movers would be here on Saturday 12/6.

My husband called Shawn on 12/6 and gave him the additional 857 deposit and requested confirmation of the time they would be here on Wednesday 12/10. Shawn advised that he was still waiting for dispatch and would call us back. We never received a call back on Saturday. Monday, my husband called and left messages for both Damian and Shawn, around 3:30 on Monday 12/8, Shawn called and said everything was set for the 11th which is THURSDAY and unacceptable for us to move on that day. We pleaded and begged for them to make this right. We were lied to by Damian and the 10th was not even an option as the driver was to be in MD for a delivery and would be unable to pick up our items on the 10th as previously agreed on.

I quickly got on the phone with other moving companies and located a local mover with Mayflower who would take on the job and guarantee pick up and delivery within our time frame. I called Nationwide to cancel and they advised that would be fine however I wasn't going to see $1 of my 2399 deposit returned. Later in the evening, we received a phone call from the driver himself stating we took food out of his mouth and he continued to harass my husband, in addition he told my husband that he has had us on the schedule for over a WEEK for pick up in the 11th.

I feel that this company with held this information from us intentionally knowing that we would have never accepted the 11th as a pick up date. If we were provided this information we would have been entitled to a full refund of our deposit if we had canceled by 12/6. They knew all along that they could not deliver what they had promised and were only out to scam us the whole time.

I then looked up Nationwide up on Google and found a lot of sites including this one talking about how Nationwide Movers rip people off. I thought something was wrong when I gave this company $822.44 down, then they called me again and ask if I could put another of $451.39 down on 11/19/08 which I did and now I cannot get anyone to call me.

DO NOT under any circumstances deal with them. If you are foolish enough to do so, do not believe a word the salesman tells you... You are bound by the contract and you virtually have no rights or remedies. They did forget to take one item during the move, I negotiated with Nationwide to go back to WV myself from NC to get it, they agreed to reimburse me $100.00 for the gas to be split between them and the carrier. A few days later in the mail is a release that Nationwide demands that I sign in order to get my $50.00 from them.

Here is a quote: I hereby release Nationwide and all affiliates offices...from any and all claims and complaints/grievances of whatsoever nature considering moving, storage and packing of my account including lost or damaged property claims. The release is completely onerous and never specially addresses the missing item. When I questioned the need to sign this, the customer service rep (term used loosely) said it was standard procedure in order to get my money, even though I explained that the person I spoke with and negotiated with did not mention the need to sign a release of this nature. I refused. The carrier did make good on their $50.00. Bottom line...YOU HAVE BEEN WARNED!!! STAY AWAY FROM THIS COMPANY!! !

When the actual move happened it all went downhill. The company that handled our move was Michigan Relocators. The move was planned for the 27th through the 29th of July. I was contacted by the driver on a Sat., July 26th and said that they would be there the following Monday. Well, on Monday, after numerous calls, we found out it would be on Tues., then on Tues. it would be Wed and it finally happened on Thurs. If we had been told on Mon. that it would have been Thursday it maybe wouldn't have been so bad but I felt that we were lied to many times and if we hadn't called to find out what was up, no one would have called us.

Both my husband and I had taken time off work and we would have done it differently if we had be kept informed. It put my husband in a difficult position at work because of the extra days off. They hadn't communicated with the moving company at all. They didn't know that they would have to do a lot of packing, they didn't know it was on the 3rd floor so they weren't very happy either. Fortunately, my husband stayed and remained in the apt. the whole time they were moving things. We did have to give a credit card clearance to the moving company which got to be a hassle as they kept saying that they couldn't get clearance when I had cleared the card ahead of time.

It was an extremely stressful time and I feel like we were treated like we were being unreasonable for wanted to be kept informed. The cost from the moving company was almost $6000 so a move that had been quoted to be about $3475 cost almost $7500. The moving company showed a weigh bill for over 5000 lbs so thus the increased cost, but the estimate was for 3800 lbs. so double the charge for 1200 lbs seems real absorbent. A number of wood items sustained damage during the move and we were offered no solution from Nationwide other than they aren't responsible for that. We were very unhappy and when I contacted Nationwide got no response and when my husband talked with Sarah (phone#888-750-6638 ext. **) supervisor that only response we got from them was to contact the moving company as they no longer deal with that company. Which by the way won't return any phone calls after leaving numerous messages.

It makes me wonder why they no longer use that company... Is it their choice or does the company not want to deal with them either? I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. It was all a huge headache and expenses that could have been better spent by using someone else. So, CONSUMER BEWARE!!!!!!!

The 10th, turned into the 11th - that's fine, still within the confirmed days I was quoted. The 11th then turned into the 12th (afternoon -ish) then turned into Evening! That's three days of waiting around for the subcontracted movers to pull their fingers out! I can appreciate that Nationwide subcontracts out to movers all across the country but ultimately this looks really bad on their part when these movers don't deliver on what Nationwide has promised!! I fired Nationwide and have gone with a smaller 'student mover' company. Nothing like the little companies to remember that little thing - 'customer service'. It may cost a little more than the big guys, but to me it's worth it!

We could not accept delivery any time after Sunday, August 3. We were repeatedly reassured by Scott ** that this would not present a problem as it is a 2 day trip from Maryland to Iowa. He acknowledged that the contract materials could not specify a date of delivery because of regulations prohibiting such a guarantee but that our time frame would not present an obstacle. Before signing the contract, my husband again spoke with Scott ** and he again reassured us that delivery would happen as needed and that the 12 day window clause was a mere technicality.

Our first sign that there was trouble was when the movers never arrived on Monday, July 28. They finally called Tuesday evening, July 29 to say they would arrive on Wed. afternoon. When my husband asked them what day of the weekend they would be arriving, the moving van driver actually laughed out loud. He said he had a 12 day window and would be there sometime in those 12 days and would be in contact with us via cell phone. We realized then that this arrangement was not going to work and tried calling Scott **. After several hours and multiple, multiple phone calls, we finally got him on the phone only to have him deny that he ever made assurances about the weekend of August 4. We then canceled the move and lost our $850.00 deposit. Later that day, we received a call from a dispatcher representing the moving company who proceeded to get irate that we canceled. Also, almost hilariously, we received a call from some rep from Nationwide asking if we'd like to consider applying our $850.00 to a future move!!! Unbelievable!!

Out of dire necessity, we canceled the move, rented a truck, loaded it and moved our son ourselves. We lost our $850.00 deposit because we chose to cancel. We have not been able to recoup that money via the credit card company or through an appeal to Nationwide. We have contacted the Better Business Bureau in Florida and Maryland. This post is to inform everyone that this company is unethical at the very least with sales reps who apparently will say anything to make the sale. Please be forewarned, never do business with this company and spread the word.

The result, the next day they pretended that there was no cancellation, and now there is no move and they refuse to refund my money. I believe they lied in purpose, making me believe everything was ok with the cancellation, to then keep my deposit. This company needs to be punished. I anybody proceeds with a class action or other similars, please contact me.

Lost of deposit of $ 665.28.

My furniture was picked up in Colorado on a Saturday, I had requested Thurs. or Fri. and was told it would be in Texas around Thursday. On Friday night at 5:00pm I received a call that they would be there Saturday and I needed to have $3500 in cash, not $2500. When I asked how I was suppose to get another $1000 in cash since banks were already closed, and I had been quoted $2500, no one could help me. I was left a message that they would be there Sunday instead. The moving co. ended up showing up on Monday since the driver did not get any messages about when he was suppose to come.

Both Nationwide and the moving co. aren't open on the weekends. The moving company that was used was fine, however, they told me that Nationwide does not give them any money. The only money they receive is what I gave them at the end. When I called Nationwide to find out what my $3000 went to, I got transferred to multiple people who could not help and my moving consultant John said it was out of his hands. The re-rate department where I was suppose to be getting 70% discounts per my moving consultant indicated the entire move would have cost me over $13,000.

When you sign the contact you are told if you cancel you lose your deposit. This is the biggest scam, but they cover themselves with contracts and then tell you the discounts will come afterwards.

I basically paid $6500 for a move that could have cost much less. I had an actual moving co. representative come out prior to my move and looked at my furniture and estimated a cost of $5500 which included handling of bulky items, some packing of mattresses, etc. Oh, and I was without furniture for 8 days when I should have received it in 3.

Extreme financial damage as we had not planned for the additional cost. Nationwide refused to work with us to resolve. They do not provided discounted services and they grossly underestimate the move to get the business.

Once I got to NY, I was assured that they were doing everything they could to find a carrier but there was a glut to move cars because of gas prices, which are ridiculous but have been for a while now. Then my not so close friend had to deal with this bs, and though I repeatedly asked them to call me and not her re updates, they kept screwing that up. I was then told that legally there was a 10 day window, in the small print of course, but by day 9 I fired the co. Cause any business who treats customers like this is not getting my money!

I wound up flying back to CA a month later, thank god for the credit card, trading in my car for a new model, had Toyota hire someone to transport it to NY, and that went pretty smooth. I am more in debt now, but did what I could with this lemon and made lemonade!

I called customer service, they always told me they are working on this case but can not find carrier. now the times is up , even the pick up time windows set by them passed, they still told me no carriers. When I complain, they always let me hold for a long time, then switch me to a voice machine. When I asked for refund, they told me that only estimator can refund, however there is no way to find him. phone call, always voice machine, email,no response Never ever use this company to move your stuff, they are broker, only care for the commission

my car is still home, I have to fly to Dallas tomorrow, I have to find another carrier and rent a car in Dallas. I even lost my deposit

The pickup itself went smoothly and I was told I should receive my delivery on the date I requested (Aug 5), here it is the 12 and my window is ending tomorrow and I have no idea if my stuff is coming or not. Nationwide also has called to find out if I've received a call from the carrier to confirm delivery, then put me on hold when I tell them that I haven't. About the subcontractor, I got the driver's cell number to call for information, turns out he was heading back to Boston from Virginia because of an emergency and the only explanation I could get from Nationwide was that my window was until the 13th.

As I have not received delivery I can't state any damage, but the estimate did jump from 3200 to almost 5000 dollars. Somehow I doubt I'll get any documentation about the weight.

We specifically asked about additional costs associated with steps at our 3rd floor apartment, and were told that there would not be additional cost, since the 75 foot rule only applied to distance on the ground. Yet, the subcontracted company added a $150 charge for the steps. Additionally, we asked if we should purchase packaging materials for items such as our mattress, and were told by Leigh that packaging materials were provided. He did not mention an additional cost associated for these materials. The sub-company charged an additional $219 dollars for the packaging materials.

Despite the contractual agreement that we could view the weighing of the transport vehicle after our belongings were loaded, we could not reasonably exercise this right. We lived in Hillsborough, NC. Prior to loading our belongings, the driver had the vehicle weighed at a weigh station on I-40/I-85 that was 5 miles from our apartment. After loading our belongings, the driver told us that he would not be going back there to weigh the vehicle, but instead would be driving the vehicle to Durham, NC to park for the night, then weighing the truck near Raleigh, NC the following day prior to serving another customer. Our travel plans for the following day were already established (3,000 mile cross country move). To exercise our right to view the weighing we would have had to delay our travel plans and drive ~40 miles in the opposite direction, instead of viewing the weighing immediately after our things were loaded at the weigh station that was 5 miles away.

Upon initial inspection, at least 3 furniture items were damaged during transport, one irreparably. We have 30 days to file a claim. I can't comment at this point about how reasonably, if at all, we will be reimbursed. We were guaranteed delivery by August 2nd. The delivery did not happen until August 3rd. Although it did not turn out to be an issue, since we arrived earlier and the delivery was late, the sub-company indicated that a daily fee of $750 would accumulate in the case we were not in Corvallis, OR to receive our belongings on August 2nd, which was contrary to the information we received from Nationwide which indicated that our belongings could be stored free of charge for 15 days in Corvallis, OR.

We found our sales representative to be completely deceptive, and completely unavailable to hear our concerns during and after the move. In some cases, he appears to have flagrantly lied to us. In at least one instance (#3 above) we argue that our contract was not fulfilled. Further, we were told that we exceeded out weight limit, although we never received any kind of itemized receipt upon delivery. Absolutely do not do business with this company. You will regret it.

The following series of errors occurred: DAY 0NE- The eve of the 27th they called (late evening) and said they would be there 8am-10am. In the morning, the driver called and said he was lost. Then he called again and said he couldn't drive an 18 wheeler into the apartment complex, although other companies frequently do. He said they would have to use a smaller truck, meaning an additional $3-400, he wasnt sure and I still have not been told exactly how much. He said the move would be the next day. DAY 2- I call the driver, he said they don't have a small truck , wait until tomorrow.

DAY 3 - After many phonecalls to find out if my belongings were picked up and being told by quality control person Alec that he had no idea and cant help, I find out that the driver had called my contact, who was there in 15 minutes, by which time the driver had left, although she was well within the time they stated on the phone. The driver reports that he waited 2 hours. DAY 4 - 7/30. Unbeknownst to me and my contact, who waits for the movers again, my move has been CANCELED. This is not revealed to me until I reach a live customer service rep at 4PM. She has me do an emergency date change to the 31/1st, without telling me that there is no truck available.

DAY 5 - 7/31 - After many calls I find again there has been no pick up, my contact waits in vain. Day 6 - August 1: At this point I have overstayed my lease and need to begin paying per day for the belongings still in my apartment. I call, talk to customer service, then ask to talk to a manager, who calls me back after 1:30 hours (it is not possible to call a manager, they have to call you). The manager affirmed Nationwide's utter helplessness, said she could do nothing, suggested I have my stuff moved into storage (at my expense), said she had no idea when a truck would be available. DAY 7 - Nationwide still has no truck, I am continuing to pay by the day. They have no idea when they will have a truck.

I still have no belongings, I still have no idea what my move will cost, I am now paying rent in two houses. I am beginning a new job and I have to spend all my time trying to deal with Nationwide. This is the worst consumer experience I have ever had.

On 7/24/08 I finally spoke to the actual courier that would be moving my goods as Nationwide is a broker for moving services they dont actually own any of their own trucks.They then told me about all of this additonal things that I would be charged for that he never told me about prior to me signing the contract.

I was then told by the actual moving company that they would be back into GA with my goods on 7/25 because they were based out of East Point ,GA . I then told them that my goods werent supposed to be delivered to me until after 8/4 because we would be on vacation and thats what A told me.The moving company told me that I would have to work that out with Nationwide. I spoke with 2 managers Cicely and Cheryl neither wanted to hold Anthony or their company liable for the storage fees that I incurred daily as a result of the lie that he told me.

The contract does not explicitly state that I HAVE TO accept service on the first date its available nor does it say that I can choose a specific date. However in the Rights & Responsibliities booklet that the federal government requires companies provide to the consumer it explicitly states that ... the dates or periods you and your mover agree upon should be definite. When I pointed that out to the manager Cheryl her rebuttle was that that law didnt apply to my move. Nationwide Relocation Services has stated that they WILL NOT pay the storage fees I incurred as a result of Anthony lying to me.

I was forced to pay 2419.98 in order for me to get my furniture back from the moving company. This includes the extra $1000.00 for storage as a direct result of Anthony lying to me.

I called twice a day on May 29th and 30th to voice my concern. I was leaving the country for a week and someone else was supposed to move into my house while I was gone. I was also having new carpet laid and some flooring ripped up in the kitchen. While I was overseas, I had to request a change of date form for the move. The form was filled out and faxed to the company for a move on June 9th or 10th. Again, no truck arrived at my house. A truck arrived June 13th and loaded my items. On June 21st I received a phone call that the truck would be in Las Vegas to unload on June 22nd. I also received a phone call that the items I shipped went over the estimated weight. So I asked for the certified scale tickets.

The truck did not show up on the 22nd. The truck called Monday evening to unload my itmes after the storage facility had closed. I made arrangements to meet the truck first thing in the morning on the 23rd. The truck did not show up until 4:00 in the afternoon, just before the storage facility was closing. When I called WeHaulMoving about all the issues with the move, the company would not deal with me until I had paid the driver and my items were unloaded.

I called the company twice a day after June 23rd and was always sent to someone's voice mail. I also emailed everyday. I did not receive a phone call or an email back. I have requested certified scale tickets and have never received a copy.

I was supposed to be out of a house by the end of May and have had to pay another month of housing. I also had pay someone to come and move the furniture out of a few of the rooms so the carpet company could lay carpet and rip up old subfloor in the kitchen. I also rented a storage facility and had nothing in for three weeks.

On Monday July 7th, I started making phone calls - they had never called to confirm a pickup time. Nobody called me back until July 8. They told me they didnt have a carrier for me. I informed them that there was someone moving into the apartment on July 15th - I had to have my things out of there. On July 9th I had to fly back to TX, they assured me that a truck would be there in a few days - still no truck! When I got home (to an empty apartment), they informed me that they had NEVER had a truck for me. I told them that I had to have my stuff out of there. I lost my damage deposit because I wasn't out of the apartment on time. Fortunately for me the landlord let me use the garage and did not force me to put my things in storage. I had to hire people to move my belongings to the garage. And they are still in the garage! I had to hire someone to clean the apartment, as it was full of my things when I had to leave for TX.

After many, many phone calls on July 15th I told them that they were never going to get me a truck and I wanted my deposit back. They told me it would be applied by Friday the 18th of July. It's not there and I called my credit card company today to dispute the charges. I am now waiting for a response and since then have hired Atlas Van Lines to move my things. I hope this company works out. I believe as a group we can force them to pay for what they have done to us. National TV, Attorney General, any avenue we can use!

The stress that this has caused me is enormous. I did not receive any consideration for the $743.48 I gave them. I've had additional monitary expenses due to this fiasco. I'm still in an empty apartment. They did not reimburse me when they said they would.

I was without my belongings for about a week. Other than that, and some broken items in my boxes, I was lucky.

While we originally contracted with them because they promised to move everything for us, even set up our bed for us, they outsource the move completely and have no control over what their subcontractors do (this is important in our case because I am pregnant, trying to move myself and I can not lift furniture at this time. My husband is in another state).

When I asked for a refund, they promised to refund us the additional $417.17 (which I did not know we had been charged - my husband was supposed to sign something authorizing this and had not yet done so) but they are trying to keep our $745.19 for services rendered. We have never seen a mover, so I have no idea what these "services" might be. I feel very deceived and manipulated. We have paid $745.19 for a service we never received, and would never had requested had we known who we were dealing with.

I myself had to place a call on the 10th to figure out when they would pick up my furniture. They said at that point that they did not know, and since I was supposed to leave on June 12th to drive to Atlanta, I had to make several calls over the next couple of days trying to get into contact with the movers. Eventually it became evident that my contact person at Nationwide, Atalie, was screening my calls and specifically not answering. I know this is true because on Thursday, June 12th, I called her from my cell phone (which is the number they had on file for me) and got her answering service. Then immediately I called her again from the phone at my mom's house in Ramsey, NJ where I had been staying for the previous week, and she answered.

After this I decided to contact the company through customer service. I was told my things would be picked up on Friday, June 13th at 5-6pm, three days after the date on the agreement. So the next day, Friday, I left my mom's house in Ramsey, NJ at 1:30 pm to drive up to Ithaca, NY to meet the movers. At 3 pm I was contacted by customer service that the movers would not be there until the next day, June 14th. I was already half-way to the location where my furniture was being stored before they even contacted me about again changing the date of my move.

Since they had already delayed my travel to Georgia by two days at this point, I had to arrange for my former roommate to meet the movers on the 14th. I was not able to make it down to Atlanta in time to move into my apartment on June 14th, and had to sleep in my car one night since after I missed my move-in date I had to wait until Monday, June 16th to move in.

Delivery for my furniture was broadly set as June 12-20 on the agreement I signed with Nationwide. Again, after many calls to Nationwide, I was told that my furniture would arrive June 24th between 2-5pm. I took a half day off work to be home to meet the movers. To no surprise, the mover did not show up until June 25th, at 11 pm.

The agreement I signed said that the movers would move all of my furniture into my apartment. However, the driver showed up by himself and told me he would need my help moving my stuff in. At this point I was so fed up with the whole situation that I just agreed to help. After all, I certainly cannot blame the driver when the company he works for is the one responsible to make sure everything on the agreement is followed.

When I contacted Nationwide after all of this to ask for compensation, they offered a paltry sum, less than 10% of the total move cost, as compensation for the delay in picking up my furniture. They offered no compensation for the delivery being five days late and making the situation so that I had to assist in moving my furniture. I was especially dismayed with how hard it was to get into contact with any manager or supervisor, and when I was put in contact with one she was very rude. In fact, the only helpful people I talked to throughout the whole situation were the movers that Nationwide outsources to. If this is published on the web, anyone reading this, SAVE YOURSELF A LOT OF HEADACHE AND DO NOT USE NATIONWIDE RELOCATION.

Three and a half days of missed work due to delays from our signed agreement.

A few days later I still had not received a pick up date and time/ and had to make several more phone calls before someone stated that the movers would be at my location on Monday morning, the 17th of March. I made my moving/ traveling plans from there, until the next day, when I received a call from one of the movers, Boris, who stated that he could only pick up on Sunday. I refused, since I had already made plans. On the 17th he arrived to pick up my furniture, and stated that he was only going to be able to deliver them after the 20th, however I had already received several verbal confirmations from Lissa and John at NRS stating that the furniture was going to be delivered on the 20th. I had planned everything around that.

I sent the mover away, rented a Uhaul, and moved myself from Buffalo, NY to Rhode Island. However, the company still charged me for the service. I have already paid over $500 upfront, and was charged another $717 for a service that was never fullfilled! Afterwards, I spoke with a lawyer, who stated that the company operates by setting up the moves, and then blaming any problems that develop on the movers they outsource the job to.

Paid for the deposit, and was refused a refund. Out over $500 and still had to move myself.

I forgot to mention that one of the stipulation were that the moving company take a credit card at the end. I know most do not, but I needed one that did. Jon assured me that this would not be a problem.

They called me back and offered me 515.00 dollars back. I said great. Then the letter came in the mail. Saying that they were only going to give us 77.00 back. I called them and asked what was up.

They over promise and under deliver.

Myself and the company that I work for hired Nationwide for a move for my myself, a Corporate move. Once Nationwide received their deposit, we have not heard a word from them. I as well as our Director of Human Resources has called numerous times to get correct delivery dates and pricing. I cannot tell you how much agony this whole move has caused. There has not been one positive thing that I could say. Delivery has been late and the pricing has changed many times and always higher.

The movers did not show up on either of the date mentioned in the contract; instead another company called ADS Moving and Storage packed and shipped my apartment. They told me that they were sent by Nationwide Relocation. However, ADS Moving and Storage charged us $3099.87 and refused to adjust $1570.82 I gave to Nationwide Relocation. They in fact refused to deliver our stuff until I gave them $3099.87 in cash.

Upon contacting Nationwide Relocation about $1570.82; they told me (for the first time) that they are not shipping company but a broker firm and my initial deposit was their fee/commission. This is outrageous, if they were broker firm then they should have: 1)told me this to see if at all I am interested 2)fixed the commission from both the parties 3)taken the responsibility of overall move 4)4) paid our initial deposit to the actual moving company. They did none of this except charging my card for $1570.82. There is absolutely no reason that they could keep this money.

It is ridiculous that now they are telling me the charge of $674.21 was the initial deposit I agreed on and $896.61 was for updating inventory on their papers. None of this makes sense. ADS Moving and Storage made its own list of inventory and bill of lading and they had their own billing system all independent of Nationwide Relocation. We were repeatedly told by Nationwide Relocation on phone that they are the moving company and the money given to them is the initial deposit? towards the overall cost. Even in their response to our dispute they refer the amount of $1570.82 as our initial deposit (see page 1 last line of their letter). Later on they call it their fee.

Nationwide Relocation claims of making bills, preparing list of inventory, updating inventory list, giving 76% discounts, taking deposits etc. has absolutely no meaning at all. We never got any 76% discount mentioned in their response. Nationwide Relocation never ever did anything related to our move, delays, lost and damaged stuff, and excess charges. They just kept the initial deposit and stand aside, and now suddenly they are a broker company. We can almost see that Nationwide Relocation showing us terms and conditions, and telling that they have recorded our conversations on phone etc. but they will not answer the question: how initial deposit of $1570.82 became their fee including $870.61 just for updating list of inventory.

Chronology of events: 1)Nationwide Relocation salesman contacts us about our move and gives us an not to exceed estimate and take $674.21 initial deposit. 2)They send us deliberately incomplete? list of inventory that troubles us, so we contact them back about it and nothing happens for several days and moving date is coming close. 3)Finally another salesman updates our inventory and updates our initial deposit to $1570.82. 4)Nationwide Movers never show up, moving date is a history of 48 hours without the move.

5)ADS Moving company comes 12 hours prior to our flight time (we had an apartment lease ending on the same day). 6)Three movers of ADS company, my wife, 3 of my friends, and myself pack the apartment for 8 tireless hours and we rush to airport. 7)ADS moving company prepares its own inventory, bill and refused to adjust the money given to Nationwide Relocation. 8)Upon contacting Nationwide Relocation their representative tell us that if we do not give money to ADS of their billing they will not deliver our stuff. 9)Things get delayed by a day and ADS charges us another day of storage cost. 10)We give $3099 (the complete moving cost) to ADS and take delivery to avoid any further storage cost. 11) Now if we are asking the question where is our initial deposit? What wrong with that?

12) We contacted Citibank to cancel the credit card payment to Nationwide Relocation and they happily did that but Nationwide Relocation responded with a threat letter of going to court and charging us court and attorney fee. And Sending collection agency to our place. We decided to take the case out of Citibank and contacted Better Business Bureau in Florida they closed the case without ever reading our complain and the Nationwide Relocation's response. 13)We have decided to take the case to court and we are looking for an attorney who is interested. We need an attorney to pursue this case in Florida. Please contact me

We have suffered a loss of $1582.70 and lot of mental pain.

I was really disappointed and I told them that I am cancelling my order but they refuse to give me back my deposit. On the 17th, I called again and still they can not give me a definite pick up schedule. What kind of business are they running? I insisted on talking to a manager but I was forwarded to customer service instead. Ofcourse they can not do anything, all you get is their scripted answers. I tried to call the agent several times and he's not picking up his phone.

I've done several moves both domestic and international but this is the first time I encountered this kind of treatment. I don't understand why they can not give me a definite schedule a day before the supposedly pickup schedule.

The day before our move, we were informed by the agent that WE called to confirm pick-up information that they had no record of being contracted with by Nationwide to handle our move. This despite the fact that Nationwide changed our van lines three times ... and insisted that we purchase our insurance through them (a practice discouraged by bona vide van lines) since they claimed that the van line now assigned to us wasn't covered by any of the other moving insurance firms out there.

Because of employment, we had to leave everything in our house -- furniture, furnishings, collectibles, etc. -- while we moved to another state halfway across the country and attempted to resolve the moving situation. Nobody at Nationwide takes ownership of your account when push comes to shove. You're put on hold, disconnected, asked to repeat your information time and again to low level clerks who have no authority, responsibility or power to help resolve the issues.

We have no idea when our household goods will be picked up, by whom, or when they'll arrive ... let alone the condition in which we'll receive them. We did everything possible -- and paid a substantial deposit upfront -- in good faith when dealing with this company.

I have no movers for next week and according to Nationwide-they won't credit my credit card.

I had to appeal to my credit card company to get my deposit of more than $1400 refunded and after many phone calls and letters, the credit card issued me the refund. HOWEVER, Nationwide is now suing me for the money and I am expected to go to Florida for a mediation session. I am turning this all over to an attorney, but if you are smart you will NOT do business with this company EVER!!

In addition to the loss of the golf clubs, I had driven 3000 miles round trip to meet this mover who refused to do the job. This trip had to be repeated 2 weeks later when the actual move finally took place, not with any help from Nationwide Relocation. Now I am being harassed by this company for payment and have had papers served that I am to attend a court hearing in Florida (I live in the Southwest area of the country so this is a long distance for a handicapped senior citizen.)

We requested quotes online. Nationwide is one that called back as well as 2 other companies. We went with them because Farah Deeb said she can assure us that movers will be there Friday morning, 10.26.07, to pick up our furniture from the house we were closing on that afternoon at 3 pm. This is the only reason we went with them. None other. They did not provide the cheapest quote so that is not the reason.

I provided her a list of every single item that needed to be moved and she estimated the weight at 2929 lbs at a fee of $1594.59 which would be the maximum charge if the weight remain at 2929 lbs but would be less if the weight is less. The minimum weight that we must pay for is 2000 lbs, which is standard. Packing materials is a separate charge.

We did not receive a call from Nationwide or a mover on Thursday so I called Nationwide to verify that movers are coming. They said yes but now said they may not come until Saturday. Friday came and went but no movers. We closed on the house and handed over the keys. With our furniture still in the house. The new owners were understanding and gave us a key to use when the movers eventually come. Friday we called the actual movers with a number provided by Nationwide. They said they will try to make it for Saturday morning. They could not make it that early and ended up arriving near 7 pm. They packed everything by 11 pm and my wife and I drove back to Maryland where we now live. The drivers overnighted in Pittsburgh so we could not go with them to the weigh station.

Sunday the movers sent in the weight quote to Nationwide. Nationwide called me and said the weight came up to 4900 lbs. Yes, way above the estimated 2929 lbs. But that's not the worst. I know exactly what each piece of furniture weighs because I have the manufactur weights and dimension for each piece. They all weigh less than 1800 lbs which means they are trying to overcharge me for a crap load of furniture. Well, I know the movers picked up another customer. I just did not know they would have combined the weights and bill me and probably that other person for the combined weight.

A long a bitter battle started with me, the movers, and Nationwide. I finally got the movers to admit to the overweight when the owner of the moving company try to make a deal with me based on the 2929 lbs that Nationwide quoted. This was after I mentioned to him that I know all the weights and that I spoke to my lawyer already.

Today is 11.1.07 and the furniture was deliver this morning and get this, at 2 am. That's right, who the heck does something like that. 2 am for goodness sake. We were stuck in a corner and had to take the shipment or they would have found some reason to delay us another week. I still ended up paying for 2929 lbs based on the Nationwide quote instead of the 2000 lbs that I should pay for but they had us in a corner. Pay or not get the furniture. What can person do? These movers and brokers like Nationwide are scam artist. I did not mention the damage to one of our wardrobes but there, I just did. I lost an extra $514 to them but at least it was not the $1600 they wanted to grab. Fight them people. Do not settle and question everything they do. Oh, the federally mandated 400N Tariff is good for nothing. These people are under this tariff but it does nothing for me the consumer.

Stay away from Nationwide Relocation Services. Also known as movingcost.com. Oh another thing, the discount they quoute of 63-73% is a joke. Another scam of theirs.

SO THEY ASK ME FOR A DEPOSIT UPFRONT OF 3,000 DOLLARS I PAID WITH MY CREDIT CARD AND THEY FAXED A NON BINDING AGREEMENT AND I SIGNED IT THEY NEVER ASKED ME ABOUT INSURANCE OR THEY DID NOT INSPECT THE HOUSE AT ALL. THEY TOLD ME THEIR COMPANY WAS GOING TO DO MY MOVE, SO ON 10/11/2007 THEY SENT ANOTHER COMPANY CALLED CROSS COUNTRY VAN LINES TO MY HOME TO PICK UP THE FURNITURE AND EVERYTHING IN THE HOUSE.

I DID NOT KNOW THAT AT ALL SO THEY PICKED UP MY FURNITURE AND DAMAGED MY HOUSE, LEFT FOOD THEY ATE - ROACHES AND MAGGOTS ARE IN THE HOUSE - AND THEY LEFT HALF OF THE FURNITURE IN THE HOUSE. THEY CHARGED US UP FRONT, SO AFTER THEY FINISHED JOHN FROM NATIONWIDE RELOCATION CALLED ME AND SAID IT WAS GOING TO BE WAY MORE MONEY. THEN WE SPOKE ABOUT AND I DO NOT HAVE THAT KIND OF MONEY, SO HE SAID THEY LEFT EVERYTHING IN THE BASEMENT, PATIO, AND SHED, SO IF WE WANTED IT MOVE WE WERE GOING TO HAVE TO PAY ANOTHER DEPOSIT OF 1,500.00 UP FRONT FOR AN EXTRA 7,000 POUNDS LEFT IN THE HOUSE.

HE SAID CROSS COUNTRY VAN LINES TOOK EVERYTHING OF THE FIRST AND SECOND FLOOR AND DID NOT LEAVE ANYTHING BEHIND SO ON 10/19/2007 SATURDAY THE COMPANY LBI RELOCATION, HIRED BY NATIONWIDE RELOCATION, WENT TO THE THE HOUSE WITH 2 PEOPLE TO MOVE THE ITEMS THAT WERE LEFT IN THE BASEMENT, PATIO, AND SHED.

SO WHEN THE COMPANY GOT THERE TO DO THE MOVE, THEY CALLED ME AND EXPLAINED TO ME I SHOULD GET MY MONEY BACK BECAUSE THE FIRST COMPANY DID NOT COMPLETE THEIR JOB. THEY LEFT A LOT OF FURNITURE IN EACH ONE OF THE ROOMS AND LEFT MY MOTORCYCLE AND RIDING MOWER AND LEFT CLOTHES, MY SILVERWARE AND A LOT OF OTHER ITEMS SO THAT COMPANY SAID THEY WOULD TAKE AS MUCH STUFF AS THEY COULD WITH THEM.

NATIONWIDE RELOCATION SERVICE SHOULD COMPENSATE ME ON THAT. MY FURNITURE AND BELONGINGS ARE WITH 2 DIFFERENT CARRIERS AND I DO NOT NO WHERE. IT HAS BEEN 13 DAYS AND I DON'T KNOW WHEN THEY ARE GOING TO DELIVER IT. THEY TOLD ME ON 10/15/2007 IT WOULD BE HERE. EVERY TIME I CALL AND TALK WITH SOMEONE THEY ARE VERY RUDE, AND THEY DAMAGED MY HOUSE. WE MOVED FROM. MY STUFF AND FURNITURE IS STILL NOT HERE NO ONE WANTS TO HELP ME. 300,000.00 DOLLARS WORTH OF STUFF [HAS NOT BEEN RETURNED TO ME].

THEY DAMAGED THE WALL IN BOWIE MD WI THE THE FURNITURE THEY MOVED. THEY WENT THROUGH ALL OF THE FOOD, LEFT FURNITURE BEHIND AND JUST WANT A LOT OF MONEY.

The movers showed up late in the evening and wanted us to put them up in a hotel! After much complaining they unloaded the truck by dumping everything in my son's apartment. The managed to drop his kitchen table down the stairs. Numerous items damaged or missing. Not happy with claim settlement offered of $125!

Kitchen table smashed, File cabinet smashed, Floor lamp broken, ring stolen

1st

Promised I would be contacted day before pickup, didn't happen, I had to continue to call to find out when the movers were coming. When the movers arrived the truck was already full.

2nd

Promised to be given an exact date of arrival. Did not happen. Still do not know when my furniture will arrive.

3rd

When the truck arrived full, I was once again promised my furniture would still arrive on the dates given 12th-15th Small print in contract gives them until the 22nd. I was told not to let that date throw me, my things would arrive between the 12th-15th. Off went the truck when I found out everything spoken by this company before your belongings are gone is a lie.

4th

My mother and I arrive in LA, stay in a hotel to await my belongings. We have to call the company once again to find out the staus of my belongins. Now I find out my things will be here on the 22nd. We also find out the name of the carrier, Southwest Van Lines, which has no none listing. Still have not recieved my things and I am scared too death to find out what is going to happen next.

First, we were called on Saturday, May 12 and told that our plasma tv stolen because our stuff in the truck was left unlocked and unsupervised for a week in a parking lot near a railroad tracks with no gates or security guards. One of the movers (that the company suspected stoled the tv set was fired. We fear more things were taken from the ramsacked unlocked truck.

Second, Our stuff that was picked up on Friday, May 4 and Saturday, May 5 has not been delivered yet. Nationwide Relocation was late picking up our goods in Madison, WI. They said they were going to arrive between 8-10am on Friday, May 4, but arrived at 3:30pm.

Third, the moving company brought too small of a truck and could only take 80% of the total items.

Fourth, the movers had a fight while moving the goods.

Fifth, our moving cost estimate of 4400 became a bill of 6866.

Sixth, the moving dispatcher does not give the customer the complete story. I had to find out from a Worthington, Ohio officer that the moving company left my stuff unlocked for an entire week. Eddie refuses to give the customer the name of his supervisor.

Seventh, I have to contract with another mover to get the remaining stuff.

We have to find out we been robbed after the inconvenience of waiting a week for our stuff. I can't imagine how this company stays in business.

Worthington, Ohio Police Case #070751

Problems with estimation, security, being on time and lying to the customer

The keystone cop movers showed up with a vehicle of insufficient size and did not load all of my stuff, but now they are demanded an addition $1834.98 for the partial move they've done before I can get my stuff back. I signed a countract which did not allow sufficient time to cancel before the pickup date, which, they did not meet.

The claim its all just my fault because I don't know the poundage of my goods, gee, isn't that why I contacted a mover. They told me my belongings would be moved by a national company, which it was not, its some Joe Schmoo mover from Colorado. The contract requires suit in Broward County, Florida.

In my case, they were way, way, way off. But hey- what did I know? Well, I paid the price when my final bill was 3 TIMES what was originally estimated.

Then, you should know- they just contract out they job with moving companies. I did not find out who mine was until the day of my move (All Coast Transporters). Real nice. The mover showed up 3 hours late. He was not even from All Coast Transporters, the company Nationwide told me was going to do the move. All Coast Transporters contracted out the job to him.

My stuff made it to it's destination OK. Nothing was broken. However, I SO regret using Nationwide in the first place. I really felt ripped off when my final bill was so much different than the estimate. Learn from me & only get an IN-PERSON estimate from a mover. Also, I was very frustrated talking to multiple people multiple times, just trying to get information. It would be so much easier to deal with the actual mover directly, right from the start.

*Note: After I gave my deposit, I called Nationwide, to discuss all the negative reviews I saw on the internet & a representative spent 15 minutes trying to convince me that I shouldn't believe what I read. Well Honey, Believe It!

Mid December my husband's job offer was recinded, so there went our plans for our move. I called Nationwide Relocation the day after we found out we wouldn't be moving, and happened to speak with Jerry, Matt's boss. He emailed me a short letter, which I printed, stating that my deposit money would be returned within the next billing cycle of my account. A few days later, and long before the non-refundable 5 day cancellation notice, I wrote a cancellation letter to Nationwide, certified mail, return receipt requested, as specified in their contract, which by the way, I had never signed.

She assured me that my desired delivery date was possible and feasible and that Nationwide would ease the process for me, etc. The day before my pick-up they told me that Cross Country Van Lines would be handling my move. I contacted them myself and had many questions, spoke with Ralph. Shabrina had told me that any help with my move, extra taping, wrapping etc. would be included. Ralph had other ideas. So I repackaged all my stuff and prepared for Ralph's arrival. Shockingly, he didn't show.

I called Ralph and he informed me that another carrier had been assigned to my move. I called Nationwide and was unable to get through to Shabrina and spent hours on the phone trying to figure out who my actual mover was. I was contacting other companies at this point. My movers finally arrived (over a week later than Shabrina had told me to expect them), did not wrap all of my furniture (as Nationwide promised they would).

We were charged an initial deposit of $1100. A week before the scheduled move another estimator from the company called and said the initial estimate was too low and he needed another $830 from us to book our move. Then the movers never showed up and we can't get a refund from EITHER deposit.

I had to sleep on the floor of an empty apartment with a newborn. When they finally did arrive, I had to rent a u-haul and meet them in the parking lot of a wal mart. Move the stuff from their truck to my truck. The driver sat in the AC cab, while I did this. In the middle he stopped me and told me I had to pay him $250 in cash or I couldn't finish. This thug then laughed when I had to go to the bank to get cash. I won't bore you with the details of how many pieces of furniture were broken and scratched. forget the dishes. Nationwide wanted to settle for a $100 discount, if I would sign away any right to sue them. Right.

The three men who barely spoke english proceeded to throw items on the truck boxes were turned upside down despite being marked on every side with arrows. They began loading before I could even address the situation with the one man who spoke fairly good english. My things were stored in a cheap u-store it unit and then delivered to me by different men in a truck with no working lift. Many items were broken and weigh tickets showed that my move weight was more than my previous move despite my not moving my motorcycle, my nordic trak, my washer and dryer, two desks and two sets of shelves.

The two men who dropped my things off required that I give them $2086 cash before they would unload. The younger of the two men grabbed my 16-year old daughters butt and then later put his hand between her legs in the front. They told me that two of the three men that had picked up my items had been killed while in progress of criminal activity, and that the company that picked my things up had never done a move before. Nationwide relocation charged me top dollar for a move, and hired criminals to move my things. I am unable to get any answers from them about making any kind of resolution.

I have never heard of this. I feel like they have given me no choice, if I don't pay, they don't deliver. It is the worst way to do business. It is just sad because moving is stressful enough, and dealing with NRS did not make my move any easier. I have to say, I am extremely disappointed with NRS and am angry with myself for using them. I feel scammed. I even tried to call Scott Smith, the person who was so nice in the beginning, and he will not return my calls. It is just pathetic.

The stress caused by NRS was unnecessary. They tell you that they will deal with the movers for you - but that just makes the situation more confusing. They are just a middle man, and are pretty much useless

The carrier then calls me back late that day and says they won't be able to deliver early and in fact they won't be able to make the schedule date and they weren't even sure when they could deliver. I was furious...told them it was unacceptable & called NRS Customer Service. I have spoken with 4 different customer service agents & told them this was ridiculous and something need to be worked out between NRS & my carrier. I have them alternative times and dates and they would have to work with MY schedule…not theirs!

Lastly, I informed the customer service rep to pass along to the supervisors that I would be filing a complaint with the better business bureau in 3 different states. Customer Service then calls me and tries to apologize without success and they state they will have the carrier to call me to make arrangements for a delivery as soon as possible. The carrier calls and says they can deliver it on the upcoming Sunday at 8-9 pm or either on Monday at 4-5 am!!!! I laughed and said that was crazy and those times wouldn't work fop me or my neighbors!!! I am still awaiting my delivery...and now considering seeking legal counsel!!

Twice the cost than expected, endless inconvenience due to the broken promises and inability to stay with what was initially planned. Also, packing was terrible and many things suffered damage, including our 55" HDTV, which they promised would be specially crated with nothing stacked upon it. However, no crate just bubble wrap and cardboard and when they unloaded I notices boxes stacked on the TV up to the top of the truck. Again, another lie. I cannot stress enough how much I regret my decision to use Nationwide!!! They also told me that my deposit of over $2,000 would be deducted from the total balance. Then I got a call from someone else with Nationwide saying that person was wrong and it was in "addition to" the balance. So in other words, the $2,000 was a FEE not a DEPOSIT. If it wasn't for the extra time and headache I would be taking them to court.

After ordering emergency boxes and working from 8pm on Sunday until 1am on Tuesday my husband and I finished packing the boxes and helped load the truck. We could then start our 900 miles drive to our new home. My husband had to be at work Tuesday morning.

The movers arrived late Tuesday evening and told me they would unload since they were due at their next job 500 miles away on Wednesday. All they were planning to do was to unload the 11,000 pounds on the driveway and around the house! I told them we are all dead tired and that I did not care that they took another job, they were going to finish mine.

They went to sleep at a motel and I did not see them until 6pm on Thursday. The story I got was that they had to load our stuff into a new truck since they had an accident the night before that totaled the truck. They said they could only bring the furniture and that we would have to wait until Friday after 4:00pm to get our boxes (60-70 large boxes). They will come only after 4 pm!! Why? Who knows and who cares? Why would they work? I already paid $6550.00 +++ ($1400.00 for the shipping supplies I never got).

Then there was their insurance policy. I got insurance for the whole replacement value, paid for it, and felt secure until the insurance handler, Marsha, called me on my cellphone and said that I must print, sign and fax back yet another form in the next 30 minutes or I was not insured. When I told her I was on the interstate, in my car without internet connection, printer and fax machines, she said she did not care and I must understand I am not insured.

Today is Friday, 2pm and I still do not have my boxes and I am not sure I will ever get them. If you need to move RUN from this company!!

We heard nothing from the carrier and could get no one from Nationwide to call us back until 4:30PM on the 21st, only to tell us someone would arrive on the 23rd. When we said the 23rd would absolutely not work since we would not be in Colorado, they promised us another carrier would arrive by 1:00pm on the 22nd. When the carrier did not arrive by 4:30pm we spoke to a manager who told us we could have our money back if so desired.

We asked for our money back and we were told by the manager that we would receive a refund in 72 hours. After waiting 5 business days we called Nationwide only to be told, by their customer service department, that we would NOT be receiving a refund of the nearly $3,000 in charges ($1468.27 for initial deposit, $950.59 for the deposit once they realized they ‘miscalculated’ the square footage, and $284.49 for insurance on a move that never happened). No explanation was given by Customer Service except to say that the owner of the company stated they fulfilled their end of the moving agreement and they would not return the money.

We were told, after many calls, that the owner would call us in two days to give an explanation. The owner never called.

We requested our credit card company freeze the charges, but unfortunately they told us that the charges weren’t technically fraudulent since they were originally charged as a deposit and were authorized by us. Our credit card company has listed the charges as ‘disputed’ and are trying to recover the funds from Nationwide Relocation Services. Given this company’s reputation we are not optimistic.

The hospital allowed me to use their fax machine. The paperwork came, I signed and returned with a deposit of $814.48. The balance due was $1385, made by guessing at the amoung of boxes and materials that would be used. Sean also advised that there was a 2,000 pound limit. He said I would be charged for at least that or more if it turned out to be a larger move.

Sean called back and said that he could get a mover out to my mom's early Wednesday morning. I was so excited, thinking that we could all fly out together late Wednesday afternoon. I checked on airfares and the movers called to confirm they would be there on Wednesday morning by 9:00 A.M.

Wednesday morning the phone rings and the movers say they can't find the residence. We find out they are right across the street, but they still didn't understand where they were so my husband went to show them the way. My husband comes back with two men in the car! They said they couldn't get their truck onto the property - they said, "we don't feel comfortable driving in here" and didn't plan to even try. My husband took them back to their truck and they advised that they would get a shuttle truck to transport the furnishing to the truck out on the highway, but first they would have to call the office to advise.

They said they would call us back in about 45 minutes. We waited ...no call....no service. After 5 hours I called Shawn who said that they would shuttle the furnishings and would be back out. During this time I spoke to some of the neighbors who said that MayFlower and Allied Moving never had any trouble entering the neighboorhood. Called Shawn again and he said he would see what's going on and get back with me...we waited no call.

We finally got a call advising us that the movers would arrive Thursday morning at 9:00am with a smaller truck and a different crew. They would pack, wrap and move the small amount of furnishing. Since we had already given a lot of Mom's things away, we knew it would only take about 1 1/2 hrs to pack and load the truck. I made flight reservations for 3:47pm on Thursday.

9:00am - no movers....10:00am - no movers....11:00am - no movers...more calls to the office, more excuses. When I advised that we had flights scheduled to leave at 3:47pm, that didn't seem to phase them. We panicked...neigbors helped..people cried...nerves on end.

I finally reached Shawn and he said he would track down the hauler. The driver called with more excuses and said he would there by 2:00pm. I said "no good, we needed you here when you said you would be here. You were here on Wednesday and it could have all be done then but you sent inadequite people and promised to come back same day and DIDN'T". He said that was all he could do.

We decided to cancel Nationwide and just pack what we could, leaving the rest behind to ship some other way. My deposit is still with Nationwide. They said since I cancelled that my deposit would not be returned ($814.48).

Bobby (manager of moving team) asked for a $500 advance payment to cover his teams expenses. I refused and let Jay know I did not appreciate this request. Bobby also contacted us on Monday, 10/17 saying he wanted to move us that day, which was two days prior to the load dates in our contract. He said he had another move scheduled for Friday, 10/21 and needed the truck. To move two days early, with a couple hours notice, was not a possibility for us. This is some of what happened with our move:

· The movers arrived October 19 2005 at 7pm (I was told to expect them around noon).

· The movers slept in their truck in front our house.

· Wardrobe boxes where ordered for the move, but the movers ask if I would drive them to the nearest U-haul so that they could buy wardrobe boxes. In addition I had to drive the mover to a Western Union so that his manager could wire him money. Total trip time for this took 3 hours.

· 15,000 lbs was purchased for this move, yet the movers showed up with one truck and only two movers.

· After the movers packed the first truck, one of the movers left for Maryland to retrieve their second truck. It took 5 ½ hours for him to return. During his absence no furniture could be packed. I called Bobby for an explanation, at which time he asked for the $500 advance payment again.

· I took apart the two cribs and the dinning room table. The movers told me they did not have the tools for this.

· I helped one of the movers empty my outdoor shed at midnight on the 20th. I feared they would not be able to finish the job in time for the new buyers walk through.

· On the October 21, 2005 between the hours of 7am and 10am my neighbors, realtor, wife and father help the movers, move the unpacked furniture to our neighbor’s house so the new owners could do their walk through.

· I paid additional money for the 51ich TV to be moved. Yet no extra care was taken to move the TV. I watched the movers push the TV up the drive and load it onto the truck.

· Picture boxes were ordered and none where used for the move. Many pictures were damaged during the move because of this oversight.

· While my family helped the movers, my realtor noticed several closets that had not been opened and started to pack those herself, including the kitchen pantry.

· VCR’s and telephones where packed unprotected with children toys and many items were missing.

My realtor wrote the following to NRS: "I have been a realtor for over 14 years with 2 different leading local real estate companies. During this time, I have never witnessed such a horrific move!"

Despite 3 confirmations the mover cancelled the truck on the scheduled day due to "lack of confirmation".

My requests were: 1 semi that would pick up from my house and deliver it directly to my new house--no loading, then reloading into another truck, etc. That's how stuff gets damaged. I also asked for a not-to-exceed estimate. Bruce guaranteed these things. Neither happened.

They sent out Cross Country Van Lines--the most unprofessional company that I have EVER dealt with. They showed up 4 hours late in two small, rented Penske trucks. Only one of the crew spoke English. I immediately called Bruce--he had no clue what was going on. It was too late to turn them away as I was closing on the house the following morning.

It took 30 days for them to deliver my belongings! As I unpacked, a large percentage of my stuff was broken. My very expensive and antique dining room set is destroyed, dishes broken, and boxes are crushed. Absolutely ridiculous.