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Moving Squad of South Florida

Moving Squad of South Florida

South Florida

 4.5/5 (504 ratings)
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  • 1 stars
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About Moving Squad of South Florida

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Moving Squad® of South Florida offers local and statewide moves, and packing and storage services in the Fort Lauderdale, Miami, West Palm Beach and surrounding areas only. If you are looking for a trustworthy local mover, Moving Squad is the one stop shop for all your moving needs. Whether you are moving locally or across the state, we believe every move begins with careful planning and ends with superior execution. At Moving Squad, we have a dedicated team of professionals standing by to answer all of your questions, make your move hassle-free and offer a five-star moving experience.

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    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • Free online quotes
    • Same day service available
    • Mobile app
    • Bilingual customer representatives

    Cons

    • 5-day cancellation notice required
    • Deposit required

    Bottom Line

    Moving Squad of South Florida is a statewide moving company that offers cost-effective service for moving in and out of small spaces. A mobile app and 24/7 customer service provide flexibility on the front end.

    Top Moving Squad of South Florida Reviews

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    Rated with 5 stars
    Verified

    I couldn't be more satisfied with Moving Squad and I'd highly recommend them. I had a friendly, courteous, professional and quick moving coordinator. And my pick-up and delivery c...

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    Rated with 5 stars
    Verified

    I was recommended to Moving Squad and the quote they gave me seemed reasonable. Their customer service was pretty good. They've called me back, and everything was good. Also, ever...

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    Moving Squad of South Florida services

    Moving Squad of South Florida is a licensed and insured moving company that offers local moves in and around Miami-Dade, Fort Lauderdale, West Palm Beach and throughout the state of Florida. Moving Squad specializes in moving you in and out of small homes, condos or apartments with little hassle. This company also offers same-day service and has a mobile app that can be accessed from anywhere.

    Express Pack is Moving Squad of South Florida’s patented system to make moves more efficient. Moving Squad’s patented Express Pack system was created to safely and efficiently relocate household items from small spaces while decreasing the customer’s costs. Your belongings are packed into the Express Pack containers and sealed for added security. Express Packs are narrow enough that you don’t have to worry about making dents or scratches on your hallways or elevators.

    Moving Squad of South Florida movers are reliable and always arrive in uniform. They are professionally trained to carefully pack and unpack your household goods.

    • Local moving: Pickups are available in Fort Lauderdale, Miami, West Palm Beach and surrounding areas.
    • Storage: Short and long-term storage services are available with 24/7 monitoring at state-of-the-art storage facilities.
    • Professional packing: Customizable to suit your budget and timeline, packing services include all materials, blanket-wrapping furniture and loading.
    • Express Pack: Using specially designed containers, professional movers can quickly and affordably transport household items.

    Moving Squad of South Florida FAQ

    What is the Moving Squad app?

    Moving Squad offers a user-friendly mobile app to streamline your move from start to finish. You can upload photos and videos through your phone, and one of Moving Squad’s professional moving consultants will evaluate your inventory to give you their most accurate quote and provide a virtual moving consultation. You can also keep the inventory of all your items to reference later, which makes it even easier to manage your household goods during relocation. The app is available for both Apple and Android devices.

    Can Moving Squad of South Florida move on the weekends?

    Yes, you can schedule pickups and deliveries from Moving Squad of South Florida on the weekends if you schedule far enough in advance.

    What is Moving Squad of South Florida’s cancellation policy?

    Moving Squad will refund the deposit on your move as long as you cancel at least five days (not including weekends or holidays) before your move. If you want to cancel or reschedule your move, you must do so within that five-day time period and notify the company by phone or in writing. If you cancel after this period, your deposit cannot be refunded and you will be charged for the total cost of your planned moving services.

    Do we recommend Moving Squad of South Florida?

    Moving Squad of South Florida offers services aimed at making moving as painless and stress-free as possible. Their moving app makes it easy to do everything from get a quote to buy moving supplies and boxes. Most verified Moving Squad of South Florida customers have great things to say about the company, and less than 10 percent of verified reviews are below three stars. About 85 percent of Moving Squad of South Florida reviews indicate the customer was “happy with the experience” or “would recommend to a friend.”

    Moving Squad of South Florida Reviews

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    How do I know I can trust these reviews about Moving Squad of South Florida?
    How do I know I can trust these reviews about Moving Squad?
    • 3,434,149 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 28, 2021

    This is the owner of the company's brother who called me on Sept. 14 to tell me he was delivering that day while I was sitting in front of the DMV. I asked him if he could do Sept. 21 and he agreed to the date. I was at home depot buying sheets of plywood to make it easier for them to unload since I gave them ample warning that the driveway construction was not complete on our pavers. They said it was not a problem then and the day of delivery. On the 21 I was expecting delivery and called; however, no one had any record of anybody coming out to deliver.

    As the date approached it turns out that he was giving me a window of Sept. 21 until October 1 for pickup and that they would let me know three days in advance and that the driver would call 1 hour before delivery. I only found out that the delivery could not be made on the 21st that morning because I happened to call. I had to rent a uhaul and was did not buy the wood because I was told no delivery. When I told Stephanou that he said to "stop playing games" and had a completely unprofessional attitude. I just wanted my items delivered, after all the entire move cost over 20k and to make things worse because of their carelessness we have an alarming number of broken, banged, and completely destroyed items some of which have been in my family for generations including a vintage cast iron stove and large wine fermenting glass bottle.

    I am not pleased with this company or Colonial Van lines which they work for. It has been a nightmare to do business and just have them hold up their end of the bargain. To top it off their delivery drivers bad mouth both organizations and just tell you that they are the frontmen for crappy organization that they work for and that they just "get paid by the hour and get helped with tips." We had two moving crews on the same day with two different trucks and neither of them did what we had asked for as part of our service.

    I did pay for insurance on my items so I hope they are prepared to pay for a jukebox from 1960, a 3 thousand dollar click and grow wall garden, and numerous plates and glasses. I signed papers on the first truck, but the second truck never left me a copy or signed anything in front of me? What a letdown. Do not let this happen to you. Never use Colonial Van Lines or Moving Squad. Stay away from Stefanou.

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    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Sept. 11, 2020

    Please think twice before doing any business with this moving company! After what we went through with them, I genuinely doubt their legitimacy. Nothing can honestly describe the horrific experience and the trauma we left with after having Moving Squad making our move. It started by first coordinating our move with Ryan, which calculated our inventory by going room by room, estimated how many movers we need, hours, and gave us an offer.

    On the day of the move, the movers were 2 hours late and came short with only two movers instead of 3 as initially agreed. It was already the middle of the day, and from what we understood they finished an earlier move before arriving to do our place. They barely moved stuff; it took them 5 hours to move only boxes! When we called Ryan and raised all those issues and concerns, he directed us to his supervisor and said that he could not help us! Ryan’s supervisor blamed us for having more items in our inventory, which was not true! Ryan was the one who calculated the inventory, not us. Nevertheless, this claim was proven not to be the case later that day. What a terrible customer service!!

    Eventually, they decided (not us) to send an additional truck and additional movers and charged us for everything, including additional extra 2 hours, which they didn’t use, and until now they have not refunded us. They requested us to sign a document (Non-disclosure agreement) that meant to keep us silent if we wanted to receive a refund for the 2 hours they charged unlawfully. We, of course, refused to sign this.

    The original offer we received from Ryan was $1,058 for three movers and 7 hours. After this terrible experience, we were charged $2,874 - 5 movers and 13 hours that in fact worked 2 hours less. In addition to all of that, they damaged our furniture and our claims were declined. They also forgot to move a huge glass top dining table. We had to find and pay someone else to move it for us after that day. Please look for a different mover!

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Feb. 18, 2020

      We were originally going to go with a more cheaper company trying to save those extra $$$. The cheaper company lack of information and communication sent up so many red flags I had to get out of that commitment before it was too late. Contracting Moving Squad was one of the best decisions me and my husband could have ever made. From start to finish with Moving Squad was hands-down professionalism. Starting with Ryan my Moving Squad sales rep was extremely thorough with all of the information that he provided for my quote. His turnaround with providing me liability information was impeccable (btw, this process was such a hassle with the previous moving company, the reason I had to cancel).

      Ryan has a personality like no other, he is definitely made for customer relations. Now to my movers Tavares, Michael & Roshane the prime definition of a SQUAD. They were on time, actually a little earlier than expected but did not mind waiting (per my request) until my contracted time. Diligent and respectful to us and our property. This squad work was beyond our expectation. Once we had the paperwork situated these gentlemen had my furniture wrapped up, home cleared out and on their truck in 30 MINUTES. Got to our new address and had our things unloaded, all furnishing in their appointed places throughout our new home all within 2 hours???? Me and my husband could not BELIEVE IT!!!

      My husband was more than happy to tip these gentleman. Let me tell you something people you get what you pay for. We are so happy we did not go the cheaper route. But went with quality. I will never be moving any other way after this experience. And let me tell you the service did not stop there. Following my services customer relations follows up with me to utilize any feedback to train their team to provide current and future customers with top-tier service... MOVING SQUAD you are headed in the right direction if all of your staff reflects the 4 gentleman that I've mentioned. TOP NOTCH. Keep up the good work????

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Jan. 10, 2020

      Moving Squad had very good ratings. They interacted with my sons and my wife. The major issue that we had was we use American Express and they didn’t accept that. It was a little tricky ‘cause we were out of town at the time. Our kids are moving from college, home. It’s the car that we use to travel and do most of our business. That was a little tough, but outside of that everything else was okay. The delivery crew picked up the car a little earlier and were very professional. Overall, they communicated well. My wife said they did a good job following up throughout the day. It was smooth.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Jan. 8, 2020

      Moving Squad was very good, friendly, helpful, and accommodating. We chose them for their price and quick response. Alexander, the moving coordinator, was very nice and wonderful.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 21, 2019

      Moving Squad's coordinator was very nice and helpful and their pick-up and delivery team was on time. They were good and didn't take long to get things done. I would use them again if I have to.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Dec. 20, 2019

      I moved twice with Moving Squad. I felt confident with the guy who I talked to the first time that's why I chose the company. The first time that Moving Squad came, they were on time. On the second time, it was scheduled between 12:00 and 3:00 and they came at 2:30. Their moving coordinator was really nice. He explained things to me and everything went well. Overall, it was a great experience. It went fast for the moving from one place to another. However, there were some furniture that were damaged. I had a complaint with a claim and I'm waiting to see what's gonna happen with that.

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: Nov. 22, 2019

      I received a recommendation from my mother-in-law regarding Moving Squad, and the moving coordinator seemed very knowledgeable with my furniture. Apparently, he was looking at it online because he could describe my furniture for me. So, I knew he saw pictures of my house I had up for sale. The pick up and delivery crew was also very nice. They were very cordial and were always saying, “Yes, ma’am,” “No, ma’am,” “Thank you, ma’am.” So, they were very proper.

      But we had issues during the delivery with the rain and they hit a wall. There is a scratch on the wall. It’s near an edge, and I haven’t really figured out if I could do spackling or something. I’m not worried about it. But I did complain. I’ve several people call me and follow up, and follow up, and follow up. And one of the things that happened is that my dresser and nightstand have sticky residue on the outer edges of the furniture and fuzz from the blankets that are used.

      I explained that it was probably old tacky stuff from the previous used tapes that left it tacky, and then blew residue from their blankets on my furniture. I mentioned it to one of the men, but I didn’t go further and complain at the moment because I thought it would be something that I could take off with furniture polish. But no, it hasn’t come off. It’s not at the top of my list to fix today or tomorrow, but it is something that’s bothering me. And it’s a good portion from top to bottom of both the nightstand and the dresser. It didn’t happen to any of the furniture, but those two.

      Also I initially was given an estimate I complained to the person that was initially doing the furniture with me, and I said to him that I’m not moving certain things. He left it in the list and I feel that I was overcharged due to that furniture that he left in the list that was not getting moved. I didn’t know how to complain that they’re asking me for an extra $1,000 that was never in any of the estimate. They figured something without being sure of the weight of the furniture. So, I didn’t know that that was supposed to be in there. But I’m satisfied with most of the work.

      I kept getting different people calling me, so I kept talking to whoever was calling me. I felt I wasn’t going to get any money back or anything like that. So, I’m not going to refer the company to anybody because I’m afraid that it might happen to them. And I don’t wanna be a referral to something if they’re gonna suffer the same as me, unless I have a full conversation and explain to them, “Expect this, this, and this,” and make sure it’s better than what I experienced. But I really liked everything to a certain point. They seemed like a very well-prepared company for doing this. But there were things excluded from my original conversation that I did not know I had to look for.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Nov. 16, 2019

      The coordinator was very personable. Everything was right on the nose. The drivers used up the exact time that I had been quoted for. From beginning to end, it was three hours. They were quick, and they did not waste time. It was a good experience.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Nov. 15, 2019

      My experience with Moving Squad went really well. The moving coordinator was very reactive, good with my needs, and concerned. They also answered all my questions in a timely manner. The pick-up and delivery crew was fantastic and arrived 30 minutes early. They were with me the whole time, followed instructions, and were super-efficient the whole way through.

      Moving Squad of South Florida response

      Stephen,

      We're happy everything went well! Thank you for sharing!

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        Moving Squad of South Florida Company Information

        Company Name:
        Moving Squad
        Address:
        2000 N. State Road 7
        City:
        Margate
        State/Province:
        FL
        Postal Code:
        33063
        Country:
        United States
        Website:
        www.movingsquad.com