College HUNKS Hauling Junk & Moving

Moving is hard to estimate. It wasn’t until the move had completed that I was informed that the third mover who went upstairs to what I has assumed was to work was actually spending their time on their phone while the two movers (one who told me earlier this is their first week working as a mover) were actually doing the work. I wish I knew I was paying for 2 to 2.5 movers and not 3 beforehand.

I was also informed that the moving caused the floor in our condo’s elevator to get torn. I have no pictures of the “before move” so I have no proof this happened besides eye witnesses in the condo itself. Both the non-working worker that I paid for and the damage was reported to the company. The best they could offer was a 5% discount on my next move with them. I don’t plan on utilizing this company again, but if I did, I would imagine the 5% wouldn’t come close to covering the damage and extra money I paid for an extra non-worker.

Additionally, I was asked to transport two television sets myself in my own car, as the movers did not have the means to safely transport them. After the move, I attempted to contact the company’s owner multiple times by both phone and email to address these issues, but received no response. Despite paying in full, I initiated a refund request through my credit card company due to the significant service failures. Six months later, I received a letter from the company’s attorney demanding a balance I do not owe. The matter is now proceeding to court. This entire experience has been frustrating and unprofessional, and I urge others to be cautious when considering College Hunks for moving services. I hope the company addresses these issues and improves its customer service practices.