Zurich Vehicle Service Contract
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Zurich Vehicle Service Contract Coverage Reviews

 4.5/5 (101 ratings)
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Zurich Vehicle Service Contract

About Zurich Vehicle Service Contract

Zurich offers extended auto warranties, also known as vehicle service contracts, that help protect you from repair costs related to breakdowns or malfunctioning components. Its vehicle service contracts are available throughout the U.S. and Canada. Zurich has representatives available to answer coverage questions.

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Page 1 Reviews 0 - 29
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Jan. 27, 2022

My experience with Zurich has been good. However, I just found out that when I switched dealership, that I have to pay deductible now because I got the coverage through the other dealership, and the dealership is refusing my services because my car has too many issues. It’s the main factory thing that I've been having issues with the car, nothing I'm doing, because I can't break the mechanics of the industry. So I had to switch dealerships because they say there was always something wrong with my vehicle so they refused my services.

Then when I did, now I have to pay a $100 deductible, which I feel is unfair. Then I was told I will have to get another policy through the other dealership that is very similar, but not the same. I just don't want to have to go through it anymore. So I'm just going to pay the $100 deductible if I have no choice. But anything that needed to be taken care of that was wrong with the vehicle was covered by Zurich. I've never had any issues getting anything covered besides the other stuff, like oil change and the tires are not covered, but what they said they were gonna cover, they cover.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 18, 2022

    I had to get a tire repair and the claims process with Zurich went well. They responded back and it wasn’t difficult to get somebody because I had Roadside Assistance. They repaired my flat tire for me and I went about my business. All in all, the coverage is pretty good.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 24, 2022

    Things have been fantastic with Zurich. My light came on in the car. The techs tested it and said the problem was the thermostat which is $800 to replace. Zurich covered $500. When I bought the coverage, I was kicking myself in the butt about it because a lot of people say that they're a waste of time and money. But I'm extremely happy that I had it. But the deductible is a little high.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 27, 2021

    One experience we've had with Zurich was for discoloration around the gas filler. It must have been from bird droppings and it was the first time that the dealer ever dealt with that kind of issue. It took a while for them to sort that out. But when they did, it all got handled very satisfactorily. Most recently, we ran over a giant piece of metal that got stuck in the tire. The tire service guy called up Zurich and they got it handled right away. Have no hesitation that Zurich is coverage that gave me peace of mind. We've already used it a couple of times with great satisfaction.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 2, 2021

    I got my Alfa Romeo 2020 covered with Zurich and so far, there's nothing to complain about the coverage.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 25, 2021

    Part was ordered by Colonial Honda and received in their facility in a timely manner. Colonial Honda contacted Zurich to ensure that audio unit was covered under my warranty. Once my warranty was verified, the unit was replaced and I was on my way. I am very satisfied with my coverage from your company but sincerely hope I won't have an occasion to use them again. Thank you again!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 6, 2021

    Extremely pleased with the scope of the warranty coverage and the detail of the BMW service department. I highly recommend both the Zurich warranty coverage and Rallye BMW service to potential customers.

    Zurich Vehicle Service Contract response

    Hello, Marco,

    Thank you for sharing your feedback regarding your experience with Zurich.

    We appreciate your time, and your business!

    Sincerely,

    The Zurich Customer Care Team

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: July 27, 2021

    The coverage that I've received was good.

    Zurich Vehicle Service Contract response

    Hi Sosha,

    Thank you for sharing your feedback. We have a high standard for the service we provide, and hearing about your experience is a key component in helping us evaluate how we're doing.

    Thank you again for taking the time to share your feedback!

    Sincerely,

    The Zurich Customer Care Team

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 24, 2021

    Our 2014 VW Jetta Hybrid has had two flat tires in the past few months. In both cases, it required the purchase of a new tire. Also, in the second incident we utilized the coverage to have assistance in changing the flat with the spare. Thank you.

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    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: June 17, 2021

    It took a week to get my repairs done and there was some parts that weren't covered. The repair place itself seemed to do a good job. I was satisfied with their work. Just disappointed in the coverage.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: June 17, 2021

    The claims process with Zurich was very easy when we used the service. The dealership handled everything. The coverage has been good for what we need it for.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 5, 2021

    I'm having navigation problems and the repair shop had to replace brake boosters. They said they couldn’t even run down any of the other problems until they replaced that because it was sending crazy signals, so they did that. And now, they’re still messing with it. It's sad to think that they can't figure it out without being on line with Ford Motor Company. They told me that their hands were tied until they were actually in contact with them. I bought this car thinking it was wonderful with all these great little gadgets and now every one of them is blowing up in my face. But I have no problem with the coverage and it’s not Zurich’s problem. It’s the car and not the service.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 22, 2021

    The coverage of Zurich was good. The process when I had an oil change was pretty seamless.

    Zurich Vehicle Service Contract response

    Christopher,

    Thank you for sharing your feedback. We have a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
    Sincerely,

    The Zurich Customer Care Team

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: April 29, 2021

    Signing up with Zurich was easy. The dealer has done everything for me along with the vehicle purchase. I didn’t get the full coverage. Mine is with the tires' protection only. While I was purchasing the vehicle, they offered me different protection options and they asked me to take a complete package, which I didn’t take. But with this one, I felt it would help me.

    Zurich Vehicle Service Contract response

    Viswavardhan,

    Thank you for sharing your feedback. We have a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
    Sincerely,

    The Zurich Customer Care Team

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: April 28, 2021

    It was pretty easy when I signed up with Zurich. I like their coverage.

    Zurich Vehicle Service Contract response

    Keegan,

    Thank you for sharing your feedback. We have a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
    Sincerely,

    The Zurich Customer Care Team

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 10, 2021

    We've only had to take our car in one time for regular service and it was fine. However, my windshield wiper has a bad squeak to it and I had questions and concerns. Since we just bought it, I thought it shouldn't. Instead of saying, “We'll schedule another time. We're too busy right now,” the service technician said, “Well, it's not covered, after so many days, for the windshield wipers. So what we're going to do is we can sell you a pair and you put them on yourself.” For a new vehicle? It didn’t sound right. Suggesting we make another appointment and come back and let them take care of it would have been better than that. I dropped it though. It wasn't worth pursuing for me. Our car has full coverage with Zurich and if a friend asked me, “Is it worth getting a warranty?” I would still say, “Absolutely.”

    Zurich Vehicle Service Contract response
    Donna,
    Thank you for sharing your feedback. We have a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
    Sincerely,

    The Zurich Customer Care Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 25, 2021

    Duluth Dodge and Zurich warranty worked together great and both worked with myself wonderfully. Very glad I had it. Already have told others about Zurich. I’ve heard nightmares about other warranty companies on coverages. Had no problems at all with Zurich. Everything went smooth.

    Zurich Vehicle Service Contract response

    Steven,

    Thank you for sharing your feedback. We have a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
    Sincerely,

    The Zurich Customer Care Team

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: March 18, 2021

    I had 2 flats in the same tire. Would not replace tire, I bought one myself. Lousy coverage!! Dealer where I bought the car should have sold GM coverage. Took forever for the dealer to get authorization for a lousy $50 patch job.. I paid that my set also!!!

    Zurich Vehicle Service Contract response
    Mark,
    Thank you for sharing your feedback. We have a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
    Sincerely,

    The Zurich Customer Care Team

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 3, 2021

    With my coverage, I can go in for service and have oil changes and rotate the tires. It's super valuable.

    Zurich Vehicle Service Contract response

    Rhondalynne,

    Thank you for sharing your feedback. We have a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
    Sincerely,

    The Zurich Customer Care Team

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 30, 2021

    I had Zurich previously which made me decide to go with them. The experience was great. It was completely easy, as it was advertised. Submitting a claim was quick. I did a wheel and tire last time, and I rode up to the shop. They called and verified it. It was easier for them to get it done than it was for Honda because I went to a different dealership, and they were a little confused. But once they got on the phone, they were able to move through very quickly. There was a little bit more learning that was needed to happen with the reps because they didn't know if the cosmetics were covered for the tire but we ended up getting it figured out and they were very professional. The extended coverage is very valuable. Even just the key program that they offer alone to replace my keys is more cost-efficient than the entire package.

    Zurich Vehicle Service Contract response

    Akinjide,

    Thank you for sharing your feedback. We have a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
    Sincerely,

    The Zurich Customer Care Team

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 16, 2021

    It was a quick hassle free experience, I couldn't have asked for better service. I would buy Zurich coverage for all my vehicles in the future if I can. Even fully covered my rental for the few days I was without a car.

    Zurich Vehicle Service Contract response

    Jared,

    Thank you for sharing your feedback. We have a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
    Sincerely,

    The Zurich Customer Care Team

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 12, 2021

    I received a good service and a quick response from Zurich about my AC compressor issue, I feel happy to have Zurich as my car coverage because they fix it for a brand new compressor. Thank you Zurich!

    Zurich Vehicle Service Contract response

    John,

    Thank you for sharing your feedback. We have a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
    Sincerely,

    The Zurich Customer Care Team

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 11, 2021

    The company who came to assist with a dead battery was over an hour later than scheduled, so that was inconvenient. But they did arrive and were able to jump-start the car. The coverage for our damaged tire was great--the dealership replaced the tire (pothole damage) completely.

    Zurich Vehicle Service Contract response

    Donald,

    Thank you for sharing your feedback. We have a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
    Sincerely,

    The Zurich Customer Care Team

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 10, 2021

    Bought at dealership at time of auto purchase. Reasonable cost, great coverage. Have one before on another vehicle, outstanding coverage. Covered all my auto issues, little or no out of pocket expenses.

    Zurich Vehicle Service Contract response

    John,

    Thank you for sharing your feedback. We have a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
    Sincerely,

    The Zurich Customer Care Team

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 18, 2020

    I purchased a new pickup and had an extended coverage policy added. Everything is fine. I've only got 7,000 miles on the truck. I just started up for the first service and that's been paid. The truck was serviced and everything right there. The wait was just about an hour then I drove the truck back out.

    Zurich Vehicle Service Contract response

    Robert,

    Thank you for sharing your feedback. We have a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
    Sincerely,

    The Zurich Customer Care Team

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 4, 2020

    Getting the coverage was the smart thing to do. The salesperson from Zurich really had a great pitch and explained to me in detail why it'd be good to get the coverage.

    Zurich Vehicle Service Contract response

    Janea,

    Thank you for sharing your feedback. We have a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
    Sincerely,

    The Zurich Customer Care Team

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 27, 2020

    I got coverage for my car from Zurich. I thought it was a halfway decent price. One time, I took my car in, the shop fixed whatever was going wrong with it, and I left.

    Zurich Vehicle Service Contract response

    Dennis,

    Thank you for sharing your feedback. We have a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
    Sincerely,

    The Zurich Customer Care Team

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 19, 2020

    I didn't get my vehicle until the last day in July and I took out Zurich for the engine and drive train stuff. I had Zurich before and I felt better at having things covered. In late August, I had some work done. There was a problem and it had something to do with the engine. I was very satisfied with the service. And I’m glad that I have the coverage.

    Zurich Vehicle Service Contract response

    Connie,

    Thank you for sharing your feedback. We have a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
    Sincerely,

    The Zurich Customer Care Team

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 10, 2020

    The coverage of Zurich was good. They paid for the tire, so I can't complain about that.

    Zurich Vehicle Service Contract response

    Jonathan,

    Thank you for sharing your feedback. We have a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
    Sincerely,

    The Zurich Customer Care Team

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Nov. 7, 2020

    I was told when I bought my new vehicle protection plan it covered everything. However when I picked up my vehicle they said it didn’t cover shop fees or something. So I had to pay my deductible and more for supplies. I was told that with the insurance I bought, this would all be covered. Not happy about the coverage I got since I was told my plan covers everything. I am not sure if the dealership lied to me or if you just don’t cover everything.

    Zurich Vehicle Service Contract response

    Beau,

    Thank you for sharing your feedback. We have a high standard for the service we provide, and your experience should be no exception. The voice of our customers is a key component in helping us improve. If you have any unanswered questions or would be willing to discuss your concerns with us, please contact us at: vscclaim@zurichna.com
    Sincerely,

    The Zurich Customer Care Team

    2 people found this review helpful
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