UnitedHealthCare Reviews

United Health Care AARP Medicare Advantage Plan 2 - On 1/31 my PCP initiated orders for replacement of my deteriorating CPAP machine. It went downhill from there. He didn't know what Medicare required and he and his office let it hang in the air for a week. When the vendor they referred me to called me to say they did not serve United HealthCare I called and spent 2 hours on UHC's cust service line who referred me to another vendor. They never contacted me, week 2 gone. I called the USC rep who told me that 1st vendor was the correct one. Called them and they said MD prescription was wrong and not fillable. MD disagreed. Again with another USC rep who finally recommended getting referral for a new sleep apnea test to comply with Medicare regs.

My big problem is with the pharmaceutical coverage. The tier system of covering the meds makes it difficult to see any benefit of having the coverage.

I had a terrible problem with Hi-Health Innovations Hearing Aid, a subsidiary of UHC, that was sold to my brother who has a UHC Medicare Advantage Health Care Plan. He was charged $565.00 for a hearing aid mold and a poorly manufactured hearing aid. The mold broke off of the aid and Hi-Health Innovations wanted $130.00 to replace the mold. The hearing testing results conducted by hearing aid dealers, not Audiologists did not reflect the results when a battery of tests was performed by a licensed Audiologist performed in an acoustic enclosure. An accurate battery of tests is essential in order to select the right hearing aid. My brother was never given any option to purchase any aid other than the one BTE aid UHC was selling. There was minimal support for the UHC purchased aid.

Prescription was my complaint. The Donut hole leaves a lot to be desired. Probably going to change next year. I don't like my medication being held hostage. I don't understand that I am trying to get better.

Zero stars for demanding PA for birth control. Crappy company obviously trying to save $ for stock holders by emphasizing short term gains. Does the CEO need another private jet? "United Health CEO's compensation swells in 2016 to $17.8 million. United Health Group CEO Stephen Hemsley made $17.8 million in total compensation in 2016 for running the nation's largest health insurance company. Apr 21, 2017". Shame on all board members who create this climate of $ before patients! This is why we need single payer system. We will be switching to BCBS who at least doesn't need PA for BCPs!

I am pregnant and filed a referral for a midwife in January 2018 and as of March 8, 2018 still have not gotten an answer, meanwhile I have been told that I need to refile due to the referral stating expected due date rather than exact date of birth. Got that fixed then they said I needed a 6 digit ID number, uuhhh it was already on the paper. Then I have filed several grievances with them and believe it or not they canceled them. What right do they have to cancel my complaint. Meanwhile I am pregnant, being denied prenatal care and getting physically sick from the stress.

I had short term insurance which expired. I was called by an agent that said he had an upgrade to my previous insurance. He was lying. My Dr told me this is in fact not even insurance but indemnity coverage. Companies like this should be legally allowed to operate. Do yourself a favor and avoid these scam artists.

United Health Care (avoid if possible) is in the business of selling insurance and denying coverage-- typical insurance company but these people are unbelievable. Since having their coverage (involuntary on my part) there is nothing they won't deny. Not on our list of covered drugs, subject to certain limits, you must try other medications (do they get a kickback from some drug companies?). Why do we bother getting medical opinions and recommendations when these money grubbing, corrupt companies make decisions about which they know nothing? It's enough to make you sick!

My wife recently renewed a refill for insulin and the copay was a staggering $1785 up from last year's of $450. We paid a total of $1680 for all of 2017. She gets 5 refills a year. Called to find out why the copay was so high and got an uncaring reply - "Our cost went up but don't worry. The next refills will be only $254 each." We already paid $100 more for the first refill than all 5 refills in 2017 and will be charged another $1100 for the balance of 2018. My wife is on 16+ medications and with this unannounced increase just for this one medication I should not worry!!! My Plan D premium increased approx. 60% and my Plan F premium increased approx. 25% in the last 2 years. Who is raking who over the coals? There must be a better Company out there and when I find it United Health Care will be history.

My husband has numerous health issues and one of them is osteopenia, his bones are degenerating in his body and has severe pain that really can't be treated any other way than by pain medication. He has been seeing a pain management doctor and has been on ** for over 9 months. We were told that each year an approval process has to happen and submitted the form for this drug to be covered. It was covered in January only to get a letter in February that it was denied. No real reason given as to why. He has been taking the drug, with same strength since 2017. He now is in withdrawals and I am sure he will be hospitalized.

I have United Health Care insurance for last 4 yrs. I called them today 2/20/18 to ask them when was a certain last test conducted as the insurance doesn't cover the test more than once in 2 yrs. Rep was absolutely discourteous. I explained to him that my records don't show the description of the claims made, so I needed help. He asked me how is he supposed to look it up if I didn't know when I got it done...duh! That's why I am calling. I asked him he could generate a pdf of the claims and search for the short description I gave him and he said "no I cannot". Absolutely rude. People like this should be fired- clearly in the wrong job.

Very simple, and along the same lines of nearly every other complaint. I take a specialized medication, and due to "contracting", basically greed, they decide that an alternative will work for me. My doctor disagrees, but United HC does not care. If their stakeholders get an extra penny and I die, they seem fine with that. Pathetic!

I have Narcolepsy, and the ONLY med that worked, they denied when my other Medicaid paid for it. These people & this company SUCK!!! I can't believe they would destroy my life like this. I'm falling asleep at my job...

All insurance companies are terrible today because they fail to offer a coverage option that is growing by leaps and bounds the integrative/functional medicine and naturopathic categories, and we all know why... There has got to be collusion going on between the docs and the pharma companies. That category treats the whole body with better options and we all wonder why it is growing... The insurance carriers need to wake up about this and offer these options. I have struggled and fired four docs in my plan... So frustrating!

I'm trying to use the UHC website, but it's so full of script (Windows task manager = 2,133,522k+) it's not usable. All transactions need to be done through their website, but is so slow you can't use it. I would guess this is by design.

I have insurance In-Network Only (INO) and with it I pay for everything but if I could take the money spent on Premiums and put it in an HSA I would be set.

We never have had a problem with UH either paying for covered procedures or helping out when a mistake was made by a provider or Medicare. They also have given us good information when needed.

They just made you use mail pharmacy instead of you choose what pharmacy do you want. When you have lifetime medications prescription they don't let you have them at your local pharmacy and if you go you have to pay almost the total of the medication cost.

We have United Health Care Medicare supplement plan F and have paid no co-payments for any services for the 4 years we have had it. It is a pricey supplement but totally worth it in my opinion.

Constant runaround with ‘prior authorization’ claiming they only will cover ‘Drug A ER’ then deny at pharmacy... say will only cover ‘Drug B ER’ submit prescription. Denied again. They say, "No we only cover ‘Drug A non-ER’." Submit prescription and denied again. At this point I've been without ANY MEDICATION for over a week now. And people wonder why there’s a mental health crisis.

So, basically, we signed up for insurance through my husband's jobs and he received a welcome packet and was told that coverage would start on the 1st. We hadn't received any ID cards yet but we expected to at least be able to sign in. Nope. Not only can we not sign in, when we called, no information came up either. We emailed the agent we went through, named Tanya several times and called but no answer back except "it can take a week or two to go through". He told her it had been almost 4 weeks and she said she would check it and get back to us. She never did.

Over The Counter Essentials benefit dropped. I have been with UHC for several years. Until 2018, we have been given a quarterly benefit for over the counter items. I just tried to place my first order for 2018 but am told that my plan, Secure Horizons, no longer offers this benefit. I received no notification of this change from UHC. In addition they also greatly raised the cost of several of my medications. Stay away from this pathetic excuse for a healthcare company!

My company that I have worked for, for 19 yrs went with United Health Care after being with Blue Cross/Blue Shield for all other years, except the last 4 or 5, and we have been with UHC, since then. I have never had any issues with BC/BS. When I see a doctor that is out of network, I have to send in the receipt where I paid and also the paper with all the medical codes that claims needs to process. Well, they never receive faxes that I send, that comes back saying ok on my end, UHC, doesn't receive, really? What did it do? Disappear in mid air? You have to stay on top of YOUR CLAIMS, don't expect that they will. If you fax something, you should call the next day and make sure they got it. I'm still waiting on a refund from a Dec, 6th, 2017 office visit, and had I not called to see whats going on, I still wouldn't know anything.

Once again I am an idiot to think that you can get insurance and have honesty at the same time. Took money out of my account and the ink was not even dry. Hell to cancel, agent mad, no help at all. Now I have to wait for almost 2 weeks to get money back and they pushed it through last night. Jan. 30 did app, Feb. 1 cancel, that is how fast they rob you. Tell you every Dr. and/or hospital takes, they DO NOT!!! I read reviews and ignored, shame on me! Please do not take this out, please!!! Thieves, sad state of affairs when this is what we have become as a people. I will do without any coverage, I am not taking any more chances. This was through an agent, a real insurance company. :( 1/30/2018

My son has Medicaid and he had an appointment to be seen by his dentist. We don't have dentists nearby that accept Medicaid so I had to schedule transportation services, considering that I'm disabled myself and that the facility where we had to go is an hour away. So I did, I called Medicaid and they booked the service for the right day. However, they called me back the next day to tell me that I had to book it through United Health Care and that's when my nightmare started. So I called United and they told me that because it was not a medical emergency, they couldn't book the trip, that it was too late. I explained to Dotty ** and Becky ** that the delay was because I was not given the right information and that I couldn't reschedule the appointment for a near date, considering that they take forever to schedule an appointment for Medicaid patients.

Here is the corruption/scam schema. Beware! When they rips off people, when they get into Emergency situation, what makes it even more unethical and outrageous. I used the United Health Care website to find "in-network" hospital and selected it for the visit. After I've got a bill, I found that 3 doctors were charged/billed as "out-of-network". In this case, the United Health Care covered only the maximum allowable, applicable for their "in-network" doctors and made me responsible to pay the rest of the bill, so that I had to pay something like $500 more, than I was supposed to!

I tore my left hamstring, no in-network orthopedic doctors will see me, due to no in-network doctor treats torn hamstrings. 4 weeks so far, UHC keeps denying the referral to go out of network for me to get treated, due to, "Doctor is out of network". They are sooooo stupid. So basically... They are denying me medical treatment. If they do not have any in-network doctors to treat me, they MUST approve me to go out of network and pay for it... But they keep giving me the runaround. So now I just live on pain pills... Gee, maybe I will get addicted and then I can also sue them for that!!!

I just joined UHC because of AARP recommendation. Sadly have come to realize AARP is only a sales vehicle. I am new to Medicare and the "system". All I, to date, have attempted to do was to establish doctors in my new city. Easy task: right? The UHC web site is antiquated (sorry: "we have been having problems") and the information once you get to it is out of date. The list of doctors (including the one they put on my card) aren't accepting new patients. Had the same success when I contacted one of the many customer service numbers. I can't wait to be able to leave UHC and AARP. Sadly I have to wait for the open enrollment period.

Most is done on website and the site is well done. I had better coverage as an employee of Verizon, but all things considered I am happy with the service and grateful to have it.

When I decided to sign up for this plan for 2018 I did some research to make sure that my doctors accepted this plan. It a plan that bills Medicare first, and the balance is picked by Medicaid (Ohio). Not until I had gone to the doctor twice did I get a bill wanting me to pay what Medicare didn't pay. When I called them they said that they do not bill Medicaid. Of course they did not tell me that when I signed up. I think anyone would assume that if you accept a dual plan for Medicare and Medicaid that this would be normal policy. No one will help me now. Not the doctors office, not UHC, not Medicare, not Medicaid. They tell me I am stuck with the bills, which are not small. I have no means to pay this so they will not allow me to see my doctor until I do. I am at a loss as to what to do about my meds. What can I do? Any advice? Thanks much.

United Health Care is the worst insurance company ever! Here's the story so far... My mom is a massive stroke survivor and lost the ability to fully function as a individual. She now needs 24 hour care to help her live life. I decided to become her caregiver so we applied for a CDPAP program called Freedom Care. Unfortunately Freedom Care didn't accept the insurance she had, but UHC was 1 they did accept so we switched on 12/1/17. All the paperwork was approved and completed for Freedom Care by 12/6/17. All that was left to start was to get a home nursing assessment to determine how many work hours her case gets each week. There's local nurses that could easily had completed the assessment that same week, but UHC won't accept a 3rd party assessment, so they have to provide it with 1 of their nurses. All was to be done is have my mother's doctor sent pre or prior authorization in order for UHC to schedule the assessment.

Just began Medicare due to disability. United Health Care offered opportunities and opened doors that Medicare at this time is not able to offer. United Health Care gave me hope things will be ok in many areas of concern.

The nurse who came to my house was very nice and knew what she was doing. All the reps I have talked to are very knowledgeable and very kind. Also I found that the services provided are less expensive than other insurance companies.

The agent we chose, Stephen **, made United Health Care Advantage sound like this was an answer to our prayers, that nothing compared to this coverage that is totally free. It's the answer to get free medical and drug prescriptions coverage. We continuously were told that it costs nothing, that all drugs will be free, etc, etc. Well one month into this coverage we already spent over a $1,000.00 and afraid to think what the rest of the year will look like. My husband's eye drops for pre and post cataract surgery has cost us over $700.00, cataract surgery deductible $200.00 and that's without hospitalization. The day of my husband's eye surgery we find out from his doctor that we do not have Medicare, that we replaced it with United Health Care. So, us thinking that United Health Care was our supplement insurance, covering what Medicare will not, we are told by the surgeon that that's not the case. That was a total shock to us.

I have been forced to use Briova that is owned by United Healthcare. I am waiting on my transplant medication right now. I was under the impression they call into the doctor and get the prescription. I had to do that myself. SO tell me what is the benefit I am getting. They messed up last month and I had to fill it through my local pharmacy which took 6hrs, once UH goes through the "proper" process. The process was that they kept calling me to see if I got my meds. I did not. Now yesterday I went refill and was told I needed a new prescription, even though the bottle said 3 refills. Got the prescription and now I'm told I have to wait 24-48hrs for pharmacy to review the doctor’s prescription. This has been an ongoing since I have been forced to use them. My pharmacy is a block from my house and I think it’s not right that I don't have an option.

Needed a MRI with contrast after DVT. My doctor submitted the request and I was pre-approved. I am claustrophobic so I have always had open MRI and never had a problem from UHC. This time I could not find a open MRI so UHC assisted me in finding a facility with stand up. My old facility was out of network as on previous occasions and UHC would still pay if the facility accepted the amount. The facility declined and UHC found another facility without stand up but with a bigger bed and UHC gave me the number. I got my preapproval paper and made my appointment and did the MRI, now 3 months later UHC denied the claim and I was billed $2200.

We had Kaiser which was a big disappointment so we change to United. My wife was in an accident and lost her ability to walk. We live in a rent controlled apartment in San Francisco. United will not help us get her to doctors' appointments (she needs to be carried down the stairs). Kaiser provided this but United has been even a bigger disappointment - they will not help at all. So now, she can't even get to the doctor even though we pay monthly fees for this discriminatory practice. They act like this is the most unusual request they ever had. So this has never happened to another person? Screw you United non-Health Care.

I had a dental insurance with UHC. I tried to call the customer care for cancellation of the policy. I was on hold for mins and received no response. I was instantly connected to the department who provides new insurance policy. They connected me to the different department for cancellation and I was once again on hold for 30 mins. The service was poor and there is nobody to help me. I wasted 2 hours of my time reaching just the customer care team.

I was prescribed a ** inhaler for COPD to be used 4 times a day. United Health will only let me have enough for two times a day which means I will not have medication to breathe for 15 days of a month. Yet two months ago they sent me a letter saying they would pay for gender reassignment is definitely something wrong with the system that will pay for an elective surgery over a necessity for breathing.

My husband suffered prostate cancer and his cancer doctor requested a PET scan to find possible metastatic recurrences. The doctor explained why the test was so needed. Evicore who declines ever test, medications, medication amount and everything in between. They have no concern except for taking our money!

I have had this insurance for 20 years and have hadn’t no problem until Obamacare. It changed my insurance to an unaffordable policy. I pay 2025.00 for me (47 year old female who is fixed and had no serious health issues). My husband and son are 2100.00 (48 male and 13 year old son)... These charges are every 3 months so 4100 x 4 is my yearly fee...and to top it off last year I noticed that we had to pay upfront for all services and when we reached a deductible of 7000 per person then we would have coverages 80/20 so for 46,000 a year I will only then have 80% of my insurance paid and I still pay 20%. 46 GRAND PEOPLE so Obamacare screwed This Family over. We have always paid for insurance and now it’s 46,000.00 until they pay 80%. Wrap your head around those numbers.

Retired veteran and 100% disabled - This is the worst Healthcare I have ever experienced and my experiences are not limited to military only. Day before yesterday, I spent 7 hours on phone to hopefully clear up a 2,100 dollar bill to my 16 year son for breaking his wrist snowboarding a year ago! I got NOTHING resolved, was only transfered from 'A' to 'B', then to 'D', back to 'A', etc, etc, etc.!!! Then, 4.5 hrs total on hold yesterday and spoken to NO ONE! Today a total of 4 hours and spoke to NO ONE!

On January 3rd, I cancelled a policy with them. Since it was in the first 10 days of trial, the customer service agent said my money was going to be refunded within 10 days. When I called on January 16th wondering why they hadn't returned the money, another customer service agent said she was not aware that I had cancelled. She said that there was no record of me canceling. Apparently according to her, the other agent might have forgot to cancel the policy. Thus, I have to pay for 1/2 month's time which I didn't need. At least this customer service agent gave me a cancellation number with her name for any future nuttiness.

I think UHC stinks. They have denied my hearing aids after 2 appeals. I'm taking it now to the external level appeal. My spouse pays a lot of money every month for ** insurance and they won't even cover anything on these hearing aids. Do not get UHC. Also I waited like 4 months for an appeal and it is supposed to be no more than 30 days. I even had a customer service rep tell me on the phone they were gonna cover the hearing aids and then they said no. I guess they "changed their mind". Horrible phone wait times.

These people are completely incompetent. The last three four times I've been trying to get my medication I haven't been able to get it. My doctor's office, my Pharmacy has them everything they wanted. This medication is very urgent for me to get a r e 2 weeks yet they keep saying I have to wait 20 days to get my medication. I'm ending up in the hospital because of this. I've called them 3 4 times hour at a time being hold one hour and they cannot get this completed and then they have the audacity to have a recording. I mean a lady call and say, "I hope we took care of your problem." No you didn't.

Can't renew my dental policy. Their website doesn't work, says my policy doesn't exist meanwhile I got their bill. The bill has barely any information on it. Tried to register as a new policyholder and that didn't work either. I call every day for 4 days straight hold time averaging 1 hour and 7 minutes. No other phone number to call them on. No way to contact them by email either. Apparently they don't like customers contacting them, even if it is to pay a bill. Lost out on getting a new plan because open enrollment passed. Not being able to contact them is negligent and I mean that legally.

UHC denied a RX issued by my doctor and their reason for denial was they simply won't cover it and to try over the counter medicine instead. I'm pretty sure if an OTC medicine was needed the licensed medical professional would have recommended that. They also denied a nausea RX for our son today on the day of his surgery and explained they just wouldn't cover it but if I told them of another nausea medicine they would see about authorizing that. So it seems now patients can play doctor and actually use Dr. Google and request their own medicine but they won't approve a written RX by a licensed professional. I will also be filing a complaint with the insurance commissioner but if you have a choice for health insurance, I'd strongly recommend going with another company.

The nerve of this company charging an individual female 45 yrs. $1,141.00 a month. Wait time for a rep on the phone they tell you 30 minutes, I've been on the phone 1 hour and 40 minutes so far. The coverage provided is low compared to the services offered. I must have a primary doctor and need referrals for any specialist. Referrals are very hard to process. My doctors' office spend an hour a day for 3 weeks and couldn't get through to process a referral. Almost all of my doctors and labs send billing to United Health Care and the bills go unpaid until collections gets in touch with me.

Poor customer service but probably a trick on their part to keep your money. If you try and cancel a policy, they tell you that you have to wait on the phone for at least one hour (they claim to be so busy). They will tell you that they will call you back but they don't. You need to sit and wait on the phone forever to talk to a customer service rep about canceling a policy. And those reps are not eager to answer those phones.

They just deny everything and see if you bother to appeal. The FSA they manage is the same - they keep denying valid medical bills (even though it's MY money!). Of all my FSA charges last year, with $1500 in the account, they denied $1300 and still haven't "accepted" any sort of receipt I can get them (including charges from their OWN specialty pharmacy for prescription medications!). They suck.

I was on the phone for an hour and 25 mins, spoke with 7 people and still did not receive an answer to the original reason I called. Was put on hold over and over; told they could not find what plan I was on; transferred to someone who then would transfer me to someone else. Lots of dead silence. The representatives I spoke with did not know what they were doing. Terrible, terrible customer service.

I have called United Health Care five times and changed my address for one year this is been going on. My premium has been increased as of January 2018 without any notification to me. United healthcare tells me they sent a notice but they have sent it to an old address where a friend of mine lives and she never got the notice either. A supervisor I spoke with by the name of Rachel in the customer service department told me my premium should be no more than $26 for the two prescriptions I get every month. I am now being charged $90 a month. I cannot afford this. I am a senior citizen on a fixed income. United said I am past the deadline for enrollment so therefore I cannot change the plan for one year but I had no notification that the plan was being changed. They are being totally unfair and I cannot pay this amount. Cannot get any satisfaction from anyone I speak to there. Where do I go?

I was looking for a PCP to handle medical needs. I needed a PCP that took both the plan that UHC gave and Medicaid. The agent told me that she found a PCP that would work. The first doctor was not a PCP, but a specialist that was not seeing any patients. The second one was no longer in the medical field. So, the third PCP took the plan and I was told that the PCP took Medicaid. The agent made the appointment and I went to see this doctor. After the appointment, I was billed $183 because the PCP did not take Medicaid. I was now stuck with a medical bill. I will pay this bill off and when it comes time to enroll in a plan, I will take Medicare and a different prescription plan with another company.

Terrible company, terrible & non-functioning website with incorrect information and not to mention all of my healthcare doctors, nurses, etc!!! Have told me the same thing about United Health Care. "They are hard to deal with when it comes to being paid for services that have been provided to me the customer". Constant incorrect information listed on United Health Care website of which doctor is in the network and who is out of network. The list goes on & on!!!

Have appealed a denial of a PREAPPROVED procedure three times. Rejected even though they have admitted they preapproved the amount because the provider sent the bill from their primary location and I was preapproved for a satellite location, which is where I went. Complete and utter thieves. Gross company with no sense of responsibility or decency. The worst experience I’ve had with a company in my entire life.

As an urgent care provider, they expect you to treat whatever medical problem a patient presents to you for $120.00. Numerous excuses to not pay or downgrade pay for a submitted patient billings. Expect to have a huge amount of time, for a staff to spend on the phone to try to resolve something. My personal opinion; this is a business model with "modus operandi" to maximize charging the patients, minimize physician/provider payments, have a hard to secure and time consuming "prior authorization" for whatever urgently needed, in the hope that either physicians or patients just give up getting the test, all equal to a more profitable balance sheet, which there is absolutely, nothing wrong about it!

I had to go one day to emergency room in a New York hospital. An ambulance took me there. United Health Care pretends I am not entitled to this!!! Trying to talk with somebody you are being transferred from one to another one until you lose your patience and give up. Never apply to these CROOKS for a medical insurance.

My daughter is in college, she is 18 years old, I paid my bills for her. I have received one bill explanation, I had a question, they said I am not authorized to call them for her. Then I need to paid the bills, without ask anything.

United Healthcare Community Plan a.k.a United Healthcare DUAL COMPLETE is laughable at best. Pitiful customer service, employees ask you 9 times for your name, policy number, then state they can't find you. Their DDS (Doctor of Dental Surgery) and DMD (Doctor of Dental Medicine) DENTAL PROGRAM is a total DISASTER. They recommend dentists who claim to be General Dentists. When you call the receptionists states the dentist does not know how to do root canal, pitiful. My calls were hung up on, transferred to wrong departments, they couldn't find my name, my policy number, it was a surreal circus.

Have been a lifelong United Health Care consumer and will be no more... I'm done with these robbers. I cannot even get my ID Cards even though trying many many times. No way to talk to anyone by phone, email, online etc. It deserves no stars for customer service. It's been bad for about two years now. They have not covered several doctor visits, medications, that it used to. So sickening!! Stay aware consumers!! Spend money elsewhere!!

The way that United Health Care processes claims for healthcare providers is disgraceful. They automatically deny claims for no authorization when in fact there is one and they do not ever admit that they are wrong. Every time I need to call United I get these people that do not know how to speak English or think, they are reading off a pre-written script.

I pay a lot for United Health Care and they will not allow me to choose my own Pharmacy! They FORCE me to use ONLY Optum and pay a higher price for my prescriptions to get my medications. Since I can't LIVE without taking my medications I have to pay through the nose. How can they get away with it? They are creating a nice little monopoly for Optum. Where is the government regulations on THAT? Unfair! I want to use my own pharmacy! They are going to drive local pharmacies out of business with these tactics! My pharmacy charges a fair price and I don't want to pay Optum more money!

United Health is only out for your money and NOT the patient. They refuse to cover MUCH NEEDED medications that my boyfriend needs for his diabetes and my boyfriend has had polyps before and they REFUSE to pay for his colonoscopy because he is 49 and not 50! Stay away from United Health Care!!! If he gets cancer because they refuse the colonoscopy they won't even pay for that when it could have been prevented from the start!!!

UHC has the worst possible service: their salespeople don't know the answers to commonly asked questions, and are unable to think for themselves. They put you on hold multiple times to find answers-and don't always have an answer. Customer service is non-existent, you're put on hold and then you are hung up on. These people have a prepared speech like a parrot and if you ask them a question that's not on their prescribed script-they repeat the same dumb answer. You get different answers from different people for the same question and are given the run-around and transferred from person to person, and disconnected. This has happened multiple times.

UHC is all about making money. Changed coverage of medication without notification to patient. Stop covering medication that had been prescribed by doctor for over a year without any notice. Covering a new medication that has horrible side effects which have been reported numerous times by other patients. UHC is doing this for “money.” No interest in patient care.

United Health Care increased the full cost of my medications after enrollment was closed. They more than tripled the full cost pushing me into the donut hole making my drugs so expensive I did not refill the 4th quarter. I filed a complaint and they said "sometimes costs go up." You cannot rely on the information they provide during open enrollment. Typically bait and switch. I have been defrauded. Stay away from United Health Care.

United Health Care has denied a power wheelchair for my son for 3 years. He has a degenerative neuromuscular disease called Friedreich's Ataxia (FA). He can't walk, has 2 titanium rods in his back due to spinal fusion, has a tremor, has a fine motor disability which makes it difficult to eat, write, button, zip, lift anything over 20 lbs and tires easily because it takes all his energy just to maneuver a short distance. This disease is progressive and there is no cure. It affects his heart and will shorten his life. His pediatrician, neurologist, cardiologist, orthopedist, teacher, and anyone else who has treated him has stated that he needs a power chair but UHC continues to deny. Why?

Absolutely worse customer service ever! If you want to pay sky high premiums and then out of pocket if you go to the doctor United Health Care is the company to use. The PCP that they sent me to sent me to a specialist. I had a paper referral though they said the PCP was suppose to submit it electronically and would not take it or pay even a penny of my bill. I spent over a month trying to get it straight and they pretty much told me it happens all the time and to go screw myself.

I just received a bill for $71 from United Health Care. I haven't had United Health Care since 2016. I even received a letter in 2016 letting me know that United Health Care was withdrawing from the healthcare Exchange. When I had United Health Care I opted for no subsidy because my income changes. And I didn't want to bill from the government at the end of the year. So far I haven't been able to get through to a person at United Health Care. And I'm unable to login to the website.

This company insists on doing everything by regular mail and phone; no email. I would get letters asking me to call an 800 number. When I called, at least half the time, the person would not know what was needed and we would have to start over from scratch. A few months ago; they notified me by mail that I had not made a payment and my insurance was cancelled. I sent proof that the payment was made; but they still didn’t restore my insurance. Meanwhile they were still auto billing my account. I’m now with Humana which does use email and I can go online to resolve anything. I’m so happy now. I heard the CEO of United receives double the pay of any other healthcare company; it feels good to have fired him.

I am a member of UHC through my company. My rates, deductibles and co-pays have increased year over year and my coverage has decreased year over year. In my personal experience the insurance offered is below a standard I would recommend to others. I do not have a choice of health coverage within my company and have found decreased satisfaction and increased frustration due to rate increases and over-inflated medical costs UHC does not cover. In my specific case, it was an Emergency Room visit that turned into inpatient surgery. I went to an in-network facility. I am still responsible for thousands of dollars and my company and I pay thousands to UHC. Their coverage is inadequate.

Had UHC and added the dental plan for 35 or 36 dollars a month extra. Had look for a reasonable dentist but my choices were limited to Aspen Dental. Oh what an operation that is. Get em in get em out as quick as possible. Wouldn't send my dog there and I don't even have a dog. Anyway I wrote to UHC to cancel my dental plan a number of times and I was still getting billed. What a deal I got. 477.00 dollars later still getting billed. Not a happy camper. Get it right UHC.

I offer this perspective as a mental health provider in the UBH network: UBH pays mental health professionals an abysmal rate. Specifically, they pay 30-35% the going cash pay rate in California. $60 per session (most therapists get $150 per session). Also, they refuse to pay the industry standard one hour session (90837), only agreeing to the 90834, or 35-45 min session, which is not what happens. Imagine if you only saw all clients for half hour sessions, and then told them it is all their insurance would allow. Clients often wonder why it is hard to find a therapist under their insurance, that is because they cannot keep the lights on if they took only insurance cases from companies like United. It is just wrong, and only the tip of the iceberg.

We pay $300 A WEEK for a platinum plan, specifically for better prescription coverage. Repeatedly, I am denied coverage for 2 medications. When they finally approve a substitute, it is ineffective, and the process starts over. Each time the meds need refilled, it is the same scenario again. This last time, the Dr. has contacted them 3 times, and they still need more information. Pathetic!

Seldom go to the doctor. But knew something was wrong. Went to doctor and had very high blood pressure and an abnormal EKG. Doctor scheduled a stress test for two days later. MyUHC denied the claim! Now I have to wait multiple days more with high BP, abnormal EKG, and now chest pains. Thanks for giving me something else to stress about. Decision probably made by some pinhead behind a computer with no knowledge at all of circumstances. If I have a heart attack prior to being approved - my family will own MyUHC.

All I wanted was a quote to compare rates. They are the biggest waste of time. Absolutely worthless company in my opinion. I wasted probably an hour waiting to speak to one of their ** and dealing with their faltering phone system. The phone transfer system doesn't work... constantly saying they are having phone service issues. I call the number direct that someone provided. I gave the idiot all my personal information including my address, state, etc. Then he says he will now transfer me.

Having trouble catching my breath and chest pains for 2 weeks prior to doc visit. Set up for stress test and submitting on 3 different occasions before turning down the request. In meantime shortness of breath has gotten worse. More chest pains and no energy. What do I do now 4 weeks later.

In the past I have bad experiences with the hospital and United Health Care helped me straighten it out. Hospital insurance People are sometimes not listening. The United agent will get to the bottom of the problem and see what they can do to fix it. They have always been helpful and courteous as well.

UHC has stated that I am allowed to have certain Rx for my chronic pain but when I try to use a prescription, I am denied. I have been told, in writing, that I had to have end of life pain and terminal cancer in order to obtain a medication that I had taken for over 7 yrs. I have resorted to PAYING for meds in cash, outside of insurance, because UHC doesn't want to cover me. Why have insurance at all? My Dr has even written to UHC on appeal stating that I need long term care and that ceasing my meds can result in my death, to no avail. Can anyone help me?

Our son is requiring residential treatment because of severe RAD along with multiple diagnoses related to living most of his life in an orphanage. He is just now making some progress after 60 days and now Optum is denying claims stating he doesn’t meet criteria for further treatment. He DOES meet THEIR medical necessity requirement, but we are learning that Optum will deny 97% of all behavioral claims after 60 days. It won’t matter to them what the patient needs or what the clinicians and psychiatrists report in peer to peer review. United and Optum will NOT meet the needs of the patient. They will line their pockets first while their clients suffer. Why is this allowed to happen in this country?

Anyone want to know why health care costs so much? INCOMPETENCY is the exact reason why. People answering the phone that do not have a clue. So, my experience began wasting away because my old company was sold. I am on Cobra because I had to have a major operation and was out for 8 months. Anyway, United opens a totally new account, without telling me, never sends me cards, never gives me anything. After repeated calls and speaking with "Managers" (what a joke) they came to the conclusion after 5 phone calls, hours wasted on hold that I needed to re-register... Wow it was that easy? Sure, got to my account and the amount owed was wrong and showing that I owed 2 months, but paid on the first month already on the OLD ACCOUNT.

I'm paying more for less. I can't make sense of their claims process, and neither can their reps when they painstakingly seek an answer for me. I've gotten wrong information about a prescription that resulted in an overpayment by me for 2 months before I discovered their mistake, their provider directory is useless when I find out they aren't part of the plan. I've even had a rep double check one, yet when I called they said they don't accept insurance. Their mental health services are handled by a completely different company that I've been transferred to, only to be told they can't help. What a nightmare!

United HealthCare is crap! They don't cover anything. Their premiums are outrageous, mainly because they don't cover anything. You can't get anyone on the phone that knows anything. They keep you on hold for 20-30 minutes. Don't buy this insurance. It's total crap.

Terrible website and support. Half of the time the single sign on from my United Health Care medical site fails. When I get to the site, I cannot complete any mail order medications for my son who is away at college; it errors out selecting payment method or shipping address. I can order for myself however. I've tried contacting them via the "contact us" link. They responded that, in order to assist, they needed my son's name, date of birth, and insurance ID. He doesn't have an ID - it is my insurance, and there is already an insurance ID field when you contact them. They said I could respond to their message by hitting the 'reply' button above the message - there isn't one. There's a 'delete' button above and below the message, but no way to reply.

I have United Health Care Medicare supplemental insurance. The company has made my life easier. Their coverage enables me to have less worries about my health problems. The few times I've interacted with them have been both informative and pleasant. Coverage was adequately explained in understandable terms.

My father was referred by PCP to have sleep study as he has current diagnosis of IS A for last 20 years and needs either new machine or pressure settings adjusted on current machine. United Health Care is denying a sleep study to be conducted as basically, "he's not sick enough." This is not appropriate practice as insurance is denying this person access to quality healthcare. So now he has to begin the process of contesting the denial. There is no reason to have to jump through so many hoops when a medical professional is ordering the procedure due to medical necessity.

Every time I went to my primary care doctor they would change it and bill me like I was going to a doctor that was not my primary care doctor. I would have to call them and tell them again who my primary care doctor was. The first time I thought it was a mistake but when it happened over and over again I was just hoping that I did not have anything major happen. BEWARE OF THIS COMPANY!!!

I have had United HC Oxford through my employer for four years. The network of doctors and specialists is very diverse and comprehensive. The co-pay for my primary doctor is $20 per visit and $40 for everyone else. I think $40 is high as I have had to see numerous specialist. There must be better policies out there but I am thankful to have coverage.

The insurance is great, it's Physicians Choice Medical Group who is the "middle man" here on the Central Coast of CA that is the problem. They take the insurance and twist it to their liking and it doesn't resemble what I'm paying for. I'm sent off site for lab tests that are supposed to be covered at the hospital, etc. This is ridiculous!

I am a patient who lives with rare, incurable cancer. While it tends to be slow-growing, it is something that has required management for over 10 years. Over the years, they have repeatedly denied claims for other portions of my health care, minor things. They deny the claim, my doctors appeal and they still deny, or claim they never received the information. It goes round and round. Lately, my cancer has kicked back up and my doctor prescribed a course of chemo that is typical for my disease. UHC IS DENYING CHEMO TO A CANCER PATIENT. Seriously. They just reported $53 billion dollars last quarter for revenue and they can't pony up medication for me? If I could switch insurance, I would, but, it's the only thing my employer provides. Run as far away from this company as you can.

Very difficult to navigate their policies and figure out coverage. Customer service is very polite but many times they will not commit to a specific answer. I am constantly surprised by unexpected bills from providers. Maybe my expectations are too high.

Pretty much forced to set up a Rally account. Reviewed terms and conditions before and after set up the Rally. Once account in place terms and conditions differ. Advise all to read the full terms and conditions. Believe it is setting members up to disclose records protected by HIPPA. When discovered I requested Rally account be closed. Relieved confirmation of my request, but it was not comply.

United Health Care has been a horrible experience from the day one. So glad we got rid of it and changed insurance companies at work. Our co-pays for prescription drugs dropped by half when we switched to Blue Cross. About a year ago our son was injured and had to be taken to the hospital four and a half hours away from where we live. United Health Care gypped both the provider Hospital and us.

Took my daughter to the Dr., and she prescribed a RX for the symptom. I went to the pharmacy to pick up the RX and gave them my benefit card. The pharmacist then said United Healthcare requires a pre-authorization from the Dr. before they will cover the RX. What? The Dr. prescribed the RX, it's on the counter in front of me. I called United Healthcare and he said the Dr. has to fill out the authorization form with them for certain meds. So after an hour, I left without the RX. The Dr. clearly deemed this the best RX for the patient, as they prescribed the RX. Why is United Health Care not wanting to cover it? Then, to make matters worse, the United Health Care guy couldn't tell me why...

Flu Shots - Coverage denied by provider but UHC says it's covered, but admits to system problems cause claims to be denied. Lab Test from Physical - Coverage denied - same story as above. Past employer chose United Health Care in 1992 and it was terrible. Current employer changed to United Health Care and it has not changed; still terrible.

Medicare plainly states that colorectal screening test AND anesthesia are covered 100% with no co-payment or deductible every 120 months. I have UnitedHealthcare Advantage and they don't seem to think so. I was billed for the anesthesia and had to pay a co-pay and it was applied to my deductible. If you have UHC Advantage, be prepared to pay for your anesthesia if you have a colonoscopy. When they send you a letter recommending that you have this test at "no cost" - NOT TRUE!!! I had the procedure in June. It is now October and I'm still fighting for them to obey the law. All UNC people are polite, but they are not well trained or know the Medicare law.

UHC delayed the approval of durable medical equipment - one excuse after another. My mom was discharged from hospital with orders for a trilogy machine, life-saving equipment. She passed away still waiting for it, even after requesting an expedited claim UHC delays = my mother's death. Avoid this company at all costs. READ ALL THE REVIEWS!!!

While at a doctors office, UHC came back with an amount of $109. I would have to pay for a procedure. I have the procedure done, and after the fact UHC tells me it will be $1,315. I was floored! Another reason I picked the tier of insurance that I did was because it covers a specific procedure. Again, after the fact and the doctors office filing the claim, every month UHC would respond to the office with excuses like"Wrong code", "Shes's not covered", "Wrong code again", "You sent the claim to the wrong department." Every month it was something, and 8 months later, "We don't cover that."

For three weeks I have been trying to find a doctor. These people don't help only cause frustration. Call to ask a question, they can't answer. Say "will call you back," never do. Your request is not entered into their system. When they do record your concerns and grievances of which seem to be deleted. Next person has no record of your call. Inexperience, limited training and no common sense.

Worst company ever - a total scam - executives should be in Jail. They do not pay claims - lose paperwork - lie on the phone and do not pay bills they should. DO NOT DO BUSINESS WITH THIS COMPANY!!! If there are others out there that feel the same way - let's file a class action lawsuit.

I saw my NP for a herniated disc and she is aware that this is a problem I've been battling since my 20s. I am now in my early 60s. The pain is horrible and I know it well from my history and times I needed surgery. My NP ordered an MRI and they promptly denied it. They insisted I have a month of physical therapy first, which I already know will help minimally at best. The PT clinic I was referred to seldom answers the phone or returns calls and they are a month out with appointments. Probably other people suffering, while United wrings as much money out of their pain as possible before they, too, can get the diagnostics they really need. Like I do. Dreadful, hardnosed company.

I don't know if I despise Verizon Retiree program more or United Health Care. Both have continually messed up my subscription to a Health Care plan that was SUPPOSED to take effect in July. I paid over $200 in monthly premiums through the Benefits Center two months in a row, only to keep being told that UHC "did not have me in the system".

People believe they have coverage, that this is actual health insurance. They pay well below half the going rate, significantly less than Medicaid plans. I've been on hold for 54 minutes at this point for Customer 'Service' with no end in sight.

This is my second review on UHC. I wrote the first one right after we had to change insurance companies to UHC. My husband's company was bought by a bigger company about a year ago and, unfortunately, that company uses United Healthcare. I'm sure it is based solely on the fact that they are the cheapest company. This is evident because UHC does everything they can to not pay for procedures and medications. It is also evident by the service of their customer service department. I called the 1-800 number to make sure they would cover the Anesthesia group that my doctors use for their procedures, as this was suggested in the instruction packet I received from my doctor. They said not all insurers cover General Anesthesia/Monitored Anesthesia Care. Considering my previous experience with UHC, I thought it wise to call the 1-800 number on my card and confirm coverage.

Prescription policy is a shame. They refused to provide me with a 5mg pill. Instead they offer a 10mg pill to be cut in half. Problem is that the pill size is just about 3mm!!! So considering the TINY pill size, cutting DOESNT WORK!! It would be a very inaccurate dose... One day I can get 7mg and the next 3 mg!!! No health professional was involved in that irrational prescription policy.

Since I have been a member of United Health AARP there have been numerous times I have requested numerous pieces of information to be sent to me. I get the patented reply of, "It will take 7 (seven) to 10 (ten) business days for your request to be filled." Why? I have been put on IGNORE for over 15 (fifteen) and if and when I do finally get a representative on the line I have been told, "You need to talk to someone else" and yet another delay. While waiting I also have been disconnected (more than once) which makes for a VERY INFURIATING situation.

This company is run by a bunch of complete dumb **. Purchased health coverage 3-01-2015, paid same day. Got a letter 3-21-15 insurance will be cancelled due to non-payment. Called company, they can’t take payments by phone. Told to log in online to make payment. I did since it was getting close to next due date. I made a second payment. Both payments now getting credited 3-24-15... looked good right... wrong. They cancelled me 4-30-15 for non-payment. Called so many times to get resolved, each payment was 297.56… One department couldn't see payments. Told to screen shot it and send to another department...

I bought a supplement F plan online, a month later found I needed a prescription plan also, so went back online and got a Medicare complete plan. In May, had a stent installed, a week later got bills over 4000 dollars. Called United Healthcare, they told me I cannot have both policies, and did not honor the supplement plan that would have paid the bills completely, but used the Advantage plan. They continued to take the supplement payment of 183.47 a month from my account, but did not honor the plan. They said nothing they can do. If I can't have both plans together, why let me get them, they say sorry. How many senior citizens are they ripping off on a daily basis? No conscience stealing from seniors with little income.

My employer gave me pretty much no choice but to go to United Health Care. Unfortunately I am on Medicare which means the Medicare Advantage Plan was selected for me. I was told my insurance would be really good because the Medicare Advantage Plan is a PPO. Yeah, right! A PPO is only of value if your doctor will still see you with it.

I have had nothing but good help from them. Fast to OK referrals and they call to make sure I'm getting the kind of car I need. Always a great group. I would recommend them to anyone.

United Health Care reps are polite and professional but poorly trained. They are not knowledgeable & the claims process is tedious & time-consuming due to the constant errors in processing. Unfortunately, I can't change carriers or I would.

In April I started going to the VA for my health care. I had over 400 worth of scripts that I paid for out of my pocket. I filled out the paperwork to be reimbursed for my out of pocket expense and was turned down saying they will not pay a government entity. What the hell??? They will not cover the veterans of the United States? I tried to cancel and was told I can't cancel until Oct. I stopped my auto pay and will not pay them any more money. They have 5 months of payments and have done nothing to help me since I started going to the VA.

I signed up to receive Medicare PART D with United Health Care RX starting July 1, 2017. I had to prepay the month of July $74.30 each for my wife and same amount for myself. A week into July I discovered that the service provided by this company was terrible, both in answering questions as well as being able to talk to them. They even gave me a false phone number when I talked to a man called Moses at the company. He gave me ** which belongs to a spam user.

I have never dealt with a company that is as frustrating as United Health Care. Every time I call this company to check the status of a claim, I am either told they can't find it, it's not on file, I have to resubmit something, etc. Since I take excellent notes of every conversation with this company I stand my ground and insist the information is there. Generally the information then magically appears in their files. Yesterday I asked a customer service person if they have to look at multiple screens or places to find the information and he said, "Yes, it's not all in the same place." That may be what's creating the problem or it can be outright deceit. I think their tactic is to completely frustrate their customers so they give up on their claim. That would really help their bottom line and I honestly think that's what's going on.

I am a biller for a company that is participating with United Healthcare insurance, this company is not only terrible for and to the members but they're horrible for the providers as well. We call to verify benefits upon and before servicing members, if it requires an authorization (which states at the bottom of the form is not a guarantee of payment). It takes 10-14 business days for a response, we call a few days later to check the status and they say they haven't received anything, we fax again, check a couple more days later, again UHC is stating they haven't received anything. Just another way for UHC to avoid servicing the patient all together.

I've been trying to get a medication approved from United Health Care for over 2 months. My doctor has submitted 2 PA forms a 2 Appeals in order to get this medication approved. In the last Appeals letter, we included Genetic testing results stating the medication was the ONLY Medication that works within my body. The last Appeals document, my doctor was very transparent as to reasons why this medication is required. I'm now informed that the medication I'm prescribed to take twice a day, exceeds my medication plan. This is Absolutely RIDICULOUS! When did an insurance company become a physician? When did insurance companies decide what or how many medications the patient requires? I had Blue Cross Blue Shield; I'VE NEVER HAD THIS MUCH TROUBLE OBTAINING THE MEDICATIONS THAT MY DOCTOR HAS PRESCRIBED ME!

I certainly cannot begin to tell the nightmare story. Trying to find a PCP was hell enough. On the website for PCP's 50% of those doctors do not take this lousy insurance or they are rated so low with online reviews you might as well pay out of pocket to get decent care. The real test was trying to find a psychiatrist. The Acclaim under Optum is an absolute joke. 89.9% of those type doctors are seeing ONLY in patients, half are not on the plan, even though the website says they are. Called United multiple times. They gave me the same list I was already looking at. A care advocate called back one day and found me a psychiatrist. Catch was - she was in Greenville, TX, oh say about 2 hour drive. That's when I went hunting on my own.

I had total hip replacement in June, 2017. United Health Care made payment to the assistant surgeon in a timely matter. But the surgeon's charge was denied. I might not be the smartest person on earth, but does that make any sense? I contacted United Health and asked why the assistant surgeon was paid and the surgeon was not, doing the exact same surgery, on the exact same patient, on the exact same hip. The answer was the coding was wrong.

I incurred a bill of $198 from Honor Health in Scottsdale AZ on Jan 18, 2016. Today is August 3, 2017. Since February 2016 I have made no less than 32 calls to UHC to get reimbursed. I paid this bill late last year in frustration. I have been shuffled between UHC Tier 1 and LifePrint with each saying the other is responsible. Each time a new case has been opened or a rep told me it was sent to the wrong group; one excuse after another. Nobody has the power to resolve a case especially one involving such a small sum of money. You should not expect a response without a 30 day period going by after any call to Member Services. It just gets shuffled from one group to another. During this period I was told to submit written claims with receipts to 2 different P.O. boxes in 2 different states. Nobody ever responded and there is no phone number to these claims offices.

I have sent numerous letters and made many phone calls to UHC about the horrible experience I had after surgery. I was charged for services that I was not given. There were many other problems also. I have letter from hospital stating they agreed with my complaints but they were sorry and could not lower my part of the charges. UHC denied my appeal, seemingly not even reading any of the details, letters from me and the hospital. They sent me a letter reviewing my medical plan! I knew I had copays and coinsurance payments with my plan - that WAS NOT my appeal. I was NOT appealing my charges, I was appealing the charges from the hospital that should not have been.

Example 1: Patient A has AARP Plan 1 HMO. Upon verification, no auth or referral is needed. Patient A was seen about 16 times. After some denials and collections back and forth, all dates were paid, leaving a patient copay of $40/visit, except one DOS where they decided to pay less, claiming the patient owed $80. We tried clearing this discrepancy up with the insurance but it wasn't until we notified the patient what was going on and spoke with our "senior provider advocate" that the issue was resolved (half a year later). Why do we need to file an appeal for a mistake clearly made by the insurance? Issue: Resolved.

Company switched from BCBS to United Health Care. I have been taking certain medicines for years and able to stay healthy with Crohn's. Now I have to switch to other medicines and fail before I can get medicines I know work. A big THANK YOU to the folks at United Health Care for screwing over consumers. I think it's time to get new job that offers BCBS. They make you jump through too many hoops. Look folks I'm just trying to stay outta the hospitals. I do believe that costs a little more. LOL Thanks HR at CRANEMASTER for making the switch since you obviously have affiliation with them! FALSE statements like you'll definitely be able to keep your maintenance medications. What a joke.

Recently, I received a total permanent disability from Ohio Police & Fire. The insurance coverage they offer is through United Health Care (UHC). I'm on specialty drugs and UHC will not work with or pay for these with the current pharmacy. Instead, you're REQUIRED to buy these drugs through their "specialty pharmacy" or they WILL NOT pay anything towards them. Their prices for the same GENERIC drug are 50% higher.

I purchased the best dental plan available with United Healthcare + vision along with it which came to around 45$ as my monthly payment which is a fair price. Recently I had to have dental procedures done which came to around 758$ and a 19$ visit fee. They verified my insurance and notified me that I had an activate plan, but it would be 1+ year before they would cover ANYTHING but fillings despite having I believe the golden plan which is the best one with what I understood immediate effective coverage.

I am a preferred provider for UHC and since Optum has taken over handling claims they are not paying valid health insurance claims. Their insured and providers need to file complaints with the Texas Department of Insurance, TDI and action should be taken against them for not honoring their contracts. I treat their insured in good faith and need to be paid in good faith on valid claims.

I understand why most people despise drug companies. You provide product information only. It is obvious from your websites that you really don't want to know what your customers think about your products. I was recently prescribed ** daily dose 5mg. My insurance is United Health Care. I have the one of the best plans available. In my 10-years of having this insurance I have never experienced a more ridiculous decision. I was told they would only cover 18 tablets for a 90 day period. This is a daily medication! I was told that it's so ridiculously expensive this is why it's often not covered. Perhaps you could stop showing your repetitive commercials that we see every single day and night constantly. Instead you could actually lower the cost of this medication so that people can actually use it!!!

I have sleep apnea my entire life and recently attempted to seek treatment to prolong my life. My father died as from complications related to sleep apnea. I was scheduled for an overnight sleep study with my doctor, but United Health Care denied it at the last minute and instead I was given a take home test to perform at home. This was frustrating, but I went ahead with it. I was diagnosed with moderately severe sleep apnea and did 30 days with an APAP machine. My doctor then told me we need to do a "titration" overnight at the office to dial the machine in so it would work better for me as I was swallowing air and waking up due to the pressure being to high.

I just became under United. Well let me put it this way. My approval will start August 1st. Of course I can't log in. The coverage is idiotic. No eyeglasses. No Chiropractor. They give you absolutely nothing and my payment to the rheumatoid doctor is higher. Primary is higher at this stage of the game. I have no choice The coverage that I have. Now their Rheumatoid doctor in my area "I'm not accepting new patients." I have to drive 20 miles away that's where I have to drive and I was willing. Unfortunately they're taking no more new patients so I'm stuck with United. Well speaking to a rep at United he wouldn't even allow me to go on this site and pick out my primary doctor. He picked it up and said "you can always change it." No kidding. I will hold on to this coverage until my other insurance coverage adds more Drs.

Terrible coverage. Multiple communications with "customer care" that proved futile as they seem to provide generic responses to any billing questions. Hardly any providers accept this coverage, especially in the holistic care field. This company is terrible and I hope my employer switches insurance providers.

In March I had a scheduled surgery on my shoulder. My doctor submitted all of the necessary pre-surgical forms to United and it was a covered procedure. When my surgeon actually opened the area up he determined that a similar, but different procedure would be more successful in resolving my shoulder injury. This was also a covered procedure, although not the procedure we had initially anticipated. I paid my deductible and surgical fees prior to the surgery. United has denied the procedure because my surgeon determined the alternate procedure would provide better results. This denial resulted in my payment of the deductible being negated and United charging my deductible again as they did not honor the first deductible.

My benefit year ends on June 30 and I had met my out of pocket for the year - of $5600!! On June 21 a order was sent to uhc for approval of my cpap. UHC didnt approve this until July 1, so I had to start my deductible and out of pocket all over again! Can't convince me that this was 'just by chance' that it wasnt approved in June!

When reputed senior specialists prescribe medical tests, authorizations are being denied repeatedly. Other specialists I have consulted have agreed with the prescriptions. I think these decisions are being taken by a company to which United has outsourced this work. Either United has to authorize these tests or send the members to the specialists whose decision they respect.

I was forced into this insurance when my company changed providers. I needed to order some prescription meds. I received a call from the pharmacy stating the order had been red flagged by United. The pharmacy received a call stating they would need the doctor to rewrite the script detailing how much I needed to take each day and when. This is insulin and the script was written PRN.

We try to join the YMCA but UnitedHealthcare does not honor physical Fitness in the state of Florida. I feel like that's discrimination that is for the senior citizens. I feel like they need it more than anybody.

I am so over UHC and thankfully changed health care providers the first of this year. They paid a claim last summer and then they took the payment back from my doctor's office and I had to make payment out of pocket a year later! OMG! WTHeck? My husband is on ** for diabetes and UHC wouldn't cover ** (a once a week injection) and he had to go on ** (a daily injection), so we also had to pay for needles for the **. What a piece of crap this insurance company is... Not at all caring...

My small company took on a client who has UHC benefits for private duty nursing services. We verified the benefits and were told that benefits were covered and no pre certification was required. We were not able to access their website until we became a Optum user and acquired a username and password. That took several months. In the meantime, we started providing services.

This is been one of the most frustrating and unbelievable time consuming issue, due to false policy information. I will have to take this issue on full time. I went to hospital, stayed a couple of days, this hospital was tier 1 as I confirmed online and with customer svc rep. prior to going to ER. They now say this is a tier 2 hospital and will only pay as such. Please know these people are rude, unknowledgeable from person to person, would not pull my phone calls with reps, and even though I told them I looked online and provided a pic of online information stating tier 1, and the CSR phone call refs. #, they still say I am wrong. My advice is to steer clear. I already have a full time job, and pay for my insurance, and cannot afford the time consuming efforts of this. It is costing me my vacation and ability to pay my bills.

I have called United Healthcare and their prescription company Express Scripts and they both refuse to allow me to opt out of home delivery. I live in a big city where packages are often stolen and don't want my medication delivered. I have complained to both companies and both tell me to call the other one and they can't help me. So now I am out of my medication that is dangerous to stop and can't afford the $200 out of pocket it would cost so they both screwed over my health! What a waste of a healthcare company!

This insurance is AARP approved for the elderly. Shame on them. The coverage is horrible and their prescription is even worse. Just found out I have a 210 dollar deductible on my prescription coverage. Needed Proair, 56.00 can't afford to get it. I have respiratory issues. Need a gel for my osteo in my knees, 199.00 can't afford it. Can't wait to rid myself of it in January. Blue Cross here I come.

Never had this insurance. Cancelled it the same day. That was 4 months ago. Looking in bank account found that this company has taken money for something we NEVER received. The nasty SAMANTHA customer service rep LIED about sending us a refund. Oh we did get a booklet on 6.20.2017 explaining our benefits for something we never asked for nor used. Didn't know we even had it until we looked at the bank account and found 4 withdrawals and lovely SAMANTHA said she could only refund 1 month. Are you kidding. I will be filing a BBB report and going to the bank to find out my recourse.

I have been using an out of network provider for care and submitting claims for the allotted portion of reimbursements. This has been going on for approximately two years now. There was suddenly something wrong with my submissions even though nothing had changed with the service or submissions. I would correct claim form and resubmit. It would be denied with a new reason. I would correct and resubmit. Each time I was careful to follow instructions from UHC rep to the letter and mail it to the address for claims ON MY UHC healthcare card. The last thing I received from UHC was a notice that I had not submitted the corrected claim on time and that I would need to appeal for any hope of reimbursement. The notice (EOB) came from the address on my health card card and stated that I needed to submit letter of appeal within 180 days. I called UHC once again to find out. WTH!!! By this time I am pretty steamed.

I too was stuck taking UHC insurance. Upon filling my 1st script I was informed I had a $220. Copay for all lvl 3 scripts. I had specifically asked in detail what the copays were and provided all my medications so I'd have a good idea what my cost would be. What is the deal with 5 levels of drugs? This crazy! I try to always get generic, but every thing doesn't come in generic. I actually purchase my scripts via Blink and other discount pharmacies paying their price, it's cheaper than you copay thru UHC. I'm paying for insurance I can't even use. They don't care about your health. It's all about greed! Horrible insurance. Can't wait until I can change. Trying to get a new doctor is impossible, and you better hope you never need a CT!

I was kind of shocked to see thousands of complaints much like my own about United Health Care. Thank God our company decided to switch carriers after 3 months. Too many people in our small company including myself with so many complaints. I had been on a particular pain med for about 3 years and United Health Care decides they will not cover it and there is no generic form because it’s an extended release. I found out a month or two ahead of time that it wouldn't be covered so I tried to be proactive and not liking walking into a wall that I didn't know was there. It didn't matter.

I am new to this insurance and have had nothing but issues from the very beginning. I have taken a medication for over 10 years and when switching to this insurance I've had hurdle after hurdle to get authorization for it. Once I got authorization, which has to be authorized on a yearly basis, I had moved so I had to switch PCP's and now I am having to jump through the same hoops just to get authorized again. That is utterly ridiculous, I have now been at the pharmacy for almost two hours still waiting because I am out of my medication I can not go a day without.

I have stage 2 breast cancer. Have been under same doctor's care for 2.5 years. Recently my marker # has been rising, so my doctor suggested we do a PET scan to check for cancer elsewhere. However UHC denied me the PET scan, but approve for a CT Scan of the abdomen, and pelvis. Had to wait another week for approval for chest scan. Upon returning to doctor for results, it was recommended that I have a bone scan, and or PET scan. However they have denied me once again. It's a shame that they are allowed to play with people's lives in such a careless way. I'm beside myself with worry, wondering if I might have cancer somewhere else, and yet this so called insurance company doesn't even care. When it comes time to sign for renew, I won't hesitate to turn it down. How this company be allowed to play with people's lives. They should be investigated to the fullest.

I started AARP Medicare Complete insured thru United Healthcare in Jan. 2017. It has been a nightmare! My primary care dr. recommended a new cholesterol lowering medication. I have been on ** drugs with ** for several years and not achieving the desired results. DENIED. OPTUMRX would not transfer my prescriptions so all my drs. has to send them new ones and then wait for processing and mail delivery.

I've had United Health Care coverage for about 5 years. My employer allows employees to change coverage once a year, as all companies do now, in November. Right after I selected my plan for 2017 and was locked in, UnitedHealthcare informed me the medication I have been taking for years for a long-term health issue will no longer be covered. They offered alternatives (which made no sense, because the alternatives were more expensive than the original drug). Since I had no choice, I asked my doctor to change the prescription to one on their "preferred" list. I haven't felt right since. I have gone from having no symptoms with a well-managed disease to feeling sick all of the time.

I have a growth on my foot. I've had 2 specialists now look at it and they both agree if I don't do anything to it then it's just going to keep getting worse and eventually need surgery. Because of the location, they would prefer not to operate as there is a chance of paralyzing my foot. They recommended a cream. It costs $200 for about a months supply. United Healthcare refuses to help pay for the cream. Last year I had to spend $3,000 on a hearing aid as again United Healthcare refused to help pay for it. So I ask, why do I have insurance? I pay for everything anyways. Most worthless company on the planet.

United Health Care has debt collection agencies calling me when my insurance was cancelled trying to collect on months unpaid. Now when I started my insurance with them I had to pay a month in advance to have coverage. This policy continued throughout my coverage. No if I hadn't paid a month in advance or payment crossed paths with their account receivables I would receive notices that my coverage would be discontinued. How am I in collections for November and December if my last payment was in September?

Services at emergency: terrible! I am pleasantly surprised, however, that TRICARE West/UnitedHealthcare's grievance process is an avenue beneficiaries can access to complain about medical services and care. I had Type A Influenza, fever, chills, etc., and due to chronic illnesses (asthma/hypertension), flu symptoms exacerbated my symptoms. I was hypoxic and vomiting. I was rushed to the local hospital, then transferred to a hospital with better resources/care. After lingering for upwards of 8-12 hours in the "better" hospital's corridors, constant PROMISES/ASSURANCES of admission to a ward, I voluntarily left the hospital. Bypassing the disturbing portions of my hospital, emergency room stay/care, suffice it to say, medical care administered to me was well, below average. At the end of this AMA departure, my insurance is billed for $15k+!

We just had a baby and they are holding up the claims now for 2 months since receiving it. They claim that the claims are complicated and it takes more time. There were no complications. Having a baby is a standard procedure. Our in-network, UMR Top Tier pediatrician sent my son back to the hospital after being home for 3 days due to jaundice, yet another standard procedure. UMR denied the claim saying it wasn't medically necessary. Apparently UMR doesn't trust their TOP preferred providers to make the proper medical decisions. The provider has the medical degree not UMR. The provider is the one who actually physically evaluated my son not UMR. If they want to practice medicine then set me up with an appointment. This company is destroying healthcare insurance.

I cancelled my dental and medical insurance back in August 2012 because I was no longer self employed and had started work with another company and had new medical and dental through them. My medical had no issues with the cancellation (assume because it is against the law to have 2 medical plans at once). I just found out that United Health One/Golden Rule started at some point to deduct the dental insurance premiums back out of my checking account. I have gone back 10 months and they have been stealing monies out of my account without my permission after I had cancelled both medical and dental.

I am absolutely disgusted with how United Health Care has treated me. First and foremost, they have randomly decided to drop the coverage on one of my medications (**). This was something that used to be covered, and now it is not. Secondly, EVERY SINGLE TIME I have gone to pick up my second medication (**) I am told to call and "opt out" of some sort of mailer? ARE YOU KIDDING ME? Why can't I depend on this health care to cover the whole reason I need it? Some people don't have insurance yet the ones that do... Basically don't. There is nothing very "United" or "Caring" about United Health Care so far. Good luck to those who have it.

I have been taking a medication for my lower back, went to refill the medication, still had refills available, got denied by United Health Care OptumRX, no prior authorization. I have been taking it for over 2 years and had NO issues with Caremark. Doctor filed prior authorization, got denied, file appeal, got denied. I tried the suggested back medication, one did not work at all, the other gives me severe side effects, filed another waiver/appeal, got denied.

United Health Care is utter gutter garbage!!! This so called company is absolute garbage. I am counting the days until I can cancel this garbage and get something else except I fear the alternatives aren't much better. How evil this healthcare system is with these lowlife politicians neglecting and ignoring the American people, letting this disgraceful system decay and fester all these years and these slug doctors and medical companies profiting from this suffering.

We have had continuous coverage from UnitedHealthcare for many years, I believe at least 5, probably more. Up until this January we have had very good service. As of January they have denied coverage for a RA medication that my wife has taken for 13 years. In fact she was part of the initial drug study 13 years ago. As of January United Healthcare decided to deny coverage of this medication she has taken for 13 years and has been covered after the study ended ten years ago.

I work for a dental office in Missouri and we have several patients that are insured through United Healthcare. For the past year we have been having major issues with United Healthcare paying on claims. We send the claims electronically and never receive payment. We first started receiving denials back stating the claim was denied because no X-ray was attached. They require an x-ray for every service so we started sending them along with the claims. Then, when I call to check on the claim status UH says they have not received our claim and we should resend the claim. The second time I send it I choose to send it by mail and then call after a couple weeks to make sure they have received it. Again, they say they still have not received the claim.

Since being demoted to the United Health Care Community Plan in February, I have had nothing but trouble with their prescription coverage. First, they would not cover one of my daily prescriptions, the only one in its class that did not come with side effects that I already struggle with naturally. I just had to stop taking medication for that problem because I could not afford it out of pocket.

Thank you for being the absolute worst insurance company in America and possibly the world. I wish my job cared more about its employees and not pick the absolute lowest bid. It's a shame that working people have go through the wait and pain of dealing with your company.

I am a 48 year old male who has being treated by a doctor for acid reflux for numerous years. In August 2016 my wife told me that I am stopping breathing while sleeping at night and she believed I might have sleep apnea. I contacted my doctor who agreed that because of my wife's observations and other risk factors that he would like to have me tested for Sleep Apnea at a hospital doing an in hospital sleep study. This information was sent to United Health Care who denied the in hospital sleep study for numerous reasons including my BMI was not over 50, there was not history of heart problems, and numerous other reasons that did not seem valid.

I called up United Health Care to try to find doctors in our area that they use. We could not find any in our search so we just wanted to narrow the search to their list. After I spent 20 minutes on the phone answering questions and being placed on hold. I gave up. IMHO, United Health should close its doors and the city should make its current location into a park to reverse the karma of this hideous place.

For a year now UHC is giving me the run around about a durable goods item that is covered, but that their primary provider does not carry, Preferred Homecare. So I am told that I need to get pre-authorized. I call preauth- they say the item does not need to be authorized since I don't need prescription, IT does if I want to get reimbursed! Over a year and my son still wears these patches to the tune of about $1.30 a day. It gets expensive! At this point I am told that a preauthorization must be called in from the Dr.'s office. The Dr.'s technician spent 50 minutes on the phone calling these people, and called me and said it was all set. Even insisted on a preauthorization after the person said I would not need one. When I called to confirm I can buy the patches for my son's eye, they said they had no record of the Dr. ever calling.

No kidding, I got info from the state of CA that they have had over $600 of my money for five years. I have not moved in 25 years, I have been using them (NO MORE) for over 20 years. So how is it that United Health Care can't find me? They HAD my address and supplied that to CA... I called them, and of course, a recording. I need to MAIL them the forms, etc... and it may take TEN WEEKS for them to process. I am furious. The lady at CA State Controller was nice, but said, "you might want to find another company to deal with". That made me laugh.

What the heck is the best thing to do when you receive a phone call asking “if you have An American Birth Certificate to be employed by us. If you are naturalized citizens we are sorry. You need an American birth certificate.” What!!! It's the new practice at United Health. Think before applications.

It's a good thing I'm not dying because waiting on their team is ridiculous. I'm so disappointed in this insurance. I should have never switched!!! It's been HELL. They're telling me it's the dr's office. No, it's their team. They need to get more experienced people! I've never had to deal with such ** in my life. I've been without and anyone that knows you can't go without medication when you have been on it for years! I should have just stuck with my other insurance! I'm so beyond upset! I could scream. I've literally stayed away from people so I don't hurt or cuss someone, or burst into tears! I'm a freaking mess! It's all BECAUSE I'VE HAD TO WAIT ON MY **!!! A week now.

United Healthcare (UHC) notified our office in February 2016 that it was time to re-credential our provider, who had been credentialed and re-credentialed every 3 years since June 1997. I sent UHC all of the information required to re-credential the provider. Three months later (May 2016), after not having heard from UHC, I called the credentialing department and found out that they had not begun to review the information sent to them. In August 2016, I again spoke with the credentialing department and found out they had still not begun reviewing the provider's information. Meanwhile, our patients who had United Healthcare medical coverage could not be referred to specialists for necessary treatments.

I took this insurance the beginning of this year. They gave me a primary Dr other than the one I requested. My Dr for 10 years takes this plan. The Dr I was assigned was no longer even in practice and a non working phone on my new ID card. It took >1 month to get my primary back. They were stalling until I told them if I request new primary, it was to take effect the following month. Then I got my Dr back. Then I needed a referral from UHC United Health Care to see the neurosurgeon that fused my neck. It wasn't approved and every time I called I was given false information. I had to call my Dr and tell her I still hadn't been approved, and she said she has the approval - for a couple of weeks I was in limbo.

When I signed up with UnitedHealthcare RX plans through AARP I was told that my prescriptions would be anywhere from 1 to $3 and the one description I have would be no more than $25 or a 30 day supply. Also I had to pay a $400 deductible. The first 30 days I paid the $400 deductible. The price of their medications was higher than what they quoted me. Now they are not lowering their prices to what they should be according to their quoted prices. Or a 15-day supply a low dose of my medicine is $35 and yes that's generic. Another medication called ** is a generic and they want to charge me $35. Also they now tell me that you have to go to certain Pharmacy. They never discussed anything about Pharmacy with me. They said they'd send out some type of Welcome package that explains everything. Well I guess I was unlucky and I didn't leave one.

I have been with United for over 2 years now. I haven't had many complaints until the past few months. It started when we made the mistake of changing our FSA to automatic payment instead of getting debit cards. They fail to make it clear that the auto payment ONLY applies to your health insurance, not vision, dental, etc. So when we have those expenses we now have to pay out of pocket and manually submit a claim for reimbursement.

United Healthcare denied coverage of test strips to test 8 times per day as requested by the doctor. Then, they rejected covering CGM supplies because they said they didn't have proof of frequent testing. This is absurd. How can you reject frequent testing and then reject because you don't have proof of frequent testing. They are in the business of taking money in premiums and saying no. Denying coverage for covered items. They are the worst. Awful company. Awful policies. Awful people who don't care about what it says is covered. They don't know what's going on.

Don't use this insurance. Everyone at this company has only one purpose: how not to pay for the claims. They won't listen to you at all. Customer service is worst. I wasted my 2-3 hours talking to the customer service and they weren't even ready to listen. One of the customer service representatives even told me: "Sorry, it wasn't convenient for you to have fainted after 5 PM". I am not sure how they are surviving but I am sure they won't survive for long. Everyone working here is very unprofessional.

Worst. Insurance. Ever. My husband's employer's healthcare option changes every year (obviously, to save money). This year (Sept. 2016 - Sept. 2017) they chose United Healthcare's All Savers Plan. We've had several issues with them. I'll tell you about three of them. My husband tried to call them on a weekend in regards to going to an Urgent Care facility - they don't have weekend hours. There's just a recording stating their hours and days (Monday through Friday). Apparently, they don't believe anyone insured through them should or may have an emergency on weekends (or holidays, for that matter). If we have to go to Urgent Care or an emergency room on a weekend or holiday, it's likely that insurance verification won't be had.

It is impossible to use their WEBSITE and I can never reset my password. It asks for security questions and when I enter the answers, it says they are wrong. And it is EXTREMELY hard to get in touch with a live person. It gives you a lot more options that I do not want and then it reads something about the IRS and then when you finally get to a representative, all they do is read whatever is in front of them. Like most people, I don't know much about insurance plans but I don't want to pay for everything out of pocket and that's why I have insurance. That's why I pay every month... I think I deserve an answer when I ask how my insurance policy works. Instead, all I get is smart ** cc agents who probably hate their jobs and cannot do it right. I shouldn't have to request to talk to the broker who helped me in the first place because customer care CANNOT do their job. This is ridiculous!!! I hate this company. Might have to look elsewhere. They suck!!!

I filed a refund request in Feb for glasses following cataract surgery. First of all was given erroneous information from 4 different reps as to what vision comp would accept the card. Walmart was the #1 to go to. I was told that they do not accept this insurance as it won't pay. After attempting to use their providers, who the providers denied acceptance of insurance I paid cash for the glasses. I filed in Feb for reimbursement as the cs reps told me to. Every time I contact cs to check on status of claim I am given different information as to where the claim is and if it is being processed or not. It has been 8 weeks and 1 day and last night got even different information. I am a retired nurse of 43 yrs so I know if it isn't document it is not done so I have documented every call with name of cs and information given will be filing complaints today with state and national bureaus and BBB. This is ridiculous.

I recently had a reverse shoulder replacement and UHC has been horrible to deal with. My surgeon wrote an RX for 3 times a week for 12 weeks. Well, our wonderful UHC approved a total of 17 sessions and refuse to approve any more. Who are these people making our medical decisions. Do they actually know more than our surgeons? NOT!!! These are lay people with no medical training. So sad that we have to deal with this crap. I have never wished ill will on people, but in this case I wish someone in the approval department would go through what I have gone through.

The company assigned someone to our office to handle all of our issues, so I am cautiously optimistic!

I have had issue after issue with this horrendous company. I have never had such a difficult time with the simplest task until I switched to United Health Care after starting with a new employer. FSA reimbursements for dependent care have always been a breeze in the past with other insurance companies. I submitted my itemized receipts online, could easily track my claim after submitting, and would have my money deposited into my account typically within a week! This has NOT been my experience with United.

I am a professional driver and because of that I am required to take a DOT physical. Because of raising health cost my employer switched us from a different company to United Health Care. The DOT doctor ordered that I had to take a sleep study and without it I would be denied my physical card and would not be allowed to drive.

They told me I owed one more bill. I called in January. They said ok it was their fault. Then they called me in March. They then told me it was done and I didn't owe anything. Then a week later someone called and told me they were sending the papers to close out the bill. Today I get a phone call and telling me I have to appeal it.

I have a AARP MedAdvantage policy from United Healthcare. When the provider I had been using for years (and the one UHC had been paying), without notice refused to do so. UHC gave me 5 other "In Network" providers. The first 4 or these refused to do business with UHC. Four different "Specialists" at UHC stated McKesson was in their network. What was really disheartening was that neither UHC or McKesson would tell the truth about why McKesson discontinued in the UHC network because each phone call resulted in a different reason. Some of them were hilarious. In fact to date I still do not know why!!! I am aware of another individual with the same coverage McKesson just sold products to.

After my hip surgery I was directed to go to physical therapy twice a week for 6 weeks. When I searched the United HC website for providers, I found I was limited to a couple of providers in my area. One of the providers that was listed didn't even offer PT so I was stuck with a single choice. I went to my first appointment and the experience was so bad that I never went back. That would have been the end of it, but then I got the bill. This facility had charged $371 for a physical therapy appointment. After insurance, my part was $245.77. This seemed outrageous so I started calling other PT providers in my area but who were out-of-network for United HC.

We have already been dissatisfied with United health but this takes the cake. They have been dragging their feet getting ABA therapy started for our son. Now, he just had an EGD and colonoscopy done with results that warrants medication. Because of his autism and sensory processing disorder, the doctor prescribed a granular medicine. United Health denied the medicine saying there were cheaper OTC pills. His doctor explained to them that he cannot take a liquid or swallow pills and needed the granular. They compromised on a dissolving tab and my doctor called it in but when the pharmacy confirmed it with United health, they yet again denied this medication because there are cheaper OTC pills.

I will not be subscribing with AARP once this subscription runs out and will be looking at other options for supplemental health care for my husband other than United Health Care because I am highly disappointed and dissatisfied with them and the mail order pharmacy OptumRx. Why? Medicines that were supposed to be covered are not covered. It takes weeks to get a prescription filled when you have to go through the pre-authorization (PA) process. We got a PA on a prescription for my husband and they said it was not and they did not have a prescription sent from my Dr. She had to fax the same one two or three times and then they did not find the prescription.

I wish I could give a negative star. I opted for a United Health Care Compass plan on the NYS Exchange. Note, this is a Compass plan which is different than other plans with United--and this is a problem with the Compass plan, not with the Affordable Care Act (Obamacare). On choosing the plan in November 2016, I confirmed with my primary care physician that they accept the plan--I arrived for an appointment in March 2017 and learned they cancelled the plan in February 2017. As a long-term patient, my primary has always accepted my insurance, but said that in this case it is not possible.

This is the second preauthorization that United HC has required for my 12 yo's prescription. The issue is not only the inconvenience of when I drop off his monthly hand written prescription (due to being a controlled substance) within one year but, the pharmacist relays I need another authorization. Who determines that we need another preauthorization again and why?! I proceed to have the prescription filled and call the insurance company and get an attitude for the inquiry. $10 says the young fella that was so very snide with me wouldn't get away with it if we were in person to put it politely.

Nov of last year my spouse had to have emergency surgery for a hernia. Went to Florida Hospital in Tampa, FL which is an In-Network Hospital. Surgery was postponed till the next day. No problems till now. Received statements from two surgeons billing us $27,000.00 each (the Hospital was $42,000.00). United Health Care paid the hospital but not the surgeons as they were Out-of-Network. Was not told this by them or the hospital. Florida Governor Rick Scott signed HB 221 preventing outrageous bills and surprising medical bills. Will have to contact all agencies about this. Not fair to seniors or anyone.

I've been paying for their short and long term disability for longer than 10 yrs through work. I developed an inoperable tumor bigger than a golf ball between my pancreas and liver and am on pain management that won't allow me to work anymore. I submitted all paperwork they asked for and was denied. I appealed. The 3rd party that examined my case cleared me, but now they have my claim in a vocational department to see if I can do another job. This has been 4 months and I haven't received a dime. None of this was explained when they took my money. Now I have to sue at my expense and lose 25% of what they owe me. I'm writing the insurance commissioner in Florida and am contacting the 4 major news agencies in hopes to shed light on these crooks. I went on social media and told everyone what they're doing to people.

Since Jan 27 my GYN has attempted to get a prior authorization for an HYSTERECTOMY! It has been denied several times and is now unfortunately in appeals. Called for a status today and was told policy is they have until March 31 to make a decision! My surgery was initially scheduled for March 3 and obviously has been cancelled. Prior to the appeal being filed, my GYN did a peer-to-peer (my Dr consults with a UHC Dr). UHC physician told my OB if we did an endometrial biopsy they would approve. She then noted my file differently and states she told my Dr a biopsy was needed and it would begin the appeals process. March 2nd I filed the appeal.

So disappointed! Since I got insured with them couple of month ago their website is not working probably. Today I visited my primary care doctor and she sent me to a specialist but apparently their website is not working so my doctor is not able to get the referral form and send it to them. I waste one day. Many people were trying to fix it with my insurance and finally we could not!

Huge regrets choosing United Health Care Insurance. Over 3 months of insurance payments and I still have not received my health insurance ID card; despite numerous telephone requests. I get an error statement every time I try to print a temporary ID from their website.

My husband has diabetic nerve pain in this feet. He has been on ** for 2 years and has been very successful... This year we had to change to United Health Insurance. I have been trying to refill his ** for the past 2 weeks. I get passed around and around. Now the RX has been denied, because someone at the Insurance company wants him to try at least 3 different ones. Well if our doctor had wanted him to be on these other medications she would have put him on them. Why does this insurance company have the power to determine my husband's health condition. Also we were forced to use the 90 mail program, which am not please with being forced to use it. We have used Optum Pharmacy before and have excellent service from them... I am NOT happy with this insurance plan.

I also had a problem with medical cards showing the correct names and plan. It took about 2 months to fix, but it didn't prevent any treatments. Now, our son has a heart condition, Tetralogy of Fallot. He had a stent put in at birth, then had reconstructive open heart surgery at 6 months, then had a seizure 2 weeks after coming home. All together he was in the hospital 3 months in his first 7 months of life. United Health Care nurses call every couple of week just to check up on our son. We get in home care, prescriptions are covered, the total stay was covered, and we recommend them to any family.

My son who has Down's syndrome recently started receiving a bill for part D Medicare coverage from United Health Care. Upon inquiring I learned that because he did not opt out of part D when we first signed him up that he is now stuck paying this. The thing is when he signed up (or failed to opt out) it was because his part of the premium was $0, free. Now the premium has gone up and he is being billed for the difference of what Medicare will pay and the new premium, which is almost triple what the initial enrollment amount was, yet he cannot opt out until open Enrollment in the fall.

United Health Care continuously stalls on their claims and tries to do everything to prevent paying claim to their customers. I have had several providers and they are by far the rudest and sleaziest of any medical insurance claims company. If you have them hound them every day and I advise taking them to court quickly. I submitted a legitimate receipt and documentation for FSA claim which should be easily approved. They denied the claim and more importantly they state that they process claims within 7 days but after 7 days they didn't even notify me or show it was denied.

I signed my kids up for UHC child health plus through the NY state website and was given a premium amount of 153/month/per child for 12 months with no financial help that started on 1/1/2017 and was told by UHC my premium is due by the 10th of each month for it to remain active. In February I call to make my premium payment and they tell me I have nothing due which is impossible so I literally force them to take my money. That same day they I receive a bill for $1k from them and when I call them they explained this is just a billing error everything is fine and in-fact my premiums are going down just call again and make next month's payment.

UHC is using pre-authorizations as a scheme to delay and ultimately outright avoid paying for services through untoward and illegitimate pre-authorization procedures that are so slow and cumbersome that people give up and do something differently. UHC's pay avoidance scheme makes it virtually impossible to obtain medical services since health providers are refusing to accept them or if they do they will not provide services in a reasonable time frame. For example, one medical provider showed me without revealing any patient information a recent and ongoing UHC prior authorization scheme where UHC had already given prior authorizations for a set period but denied authorization well before it expired then demanded prior authorizations for a different substitute medication, which after submitted and a lengthy approval period UHC just denied them outright, which clearly was their intent from the start.

My doctor wrote prescriptions for a cervical and lumbar MRI. I consulted the provider listing and came up with nothing within a 50 mile radius. So I called customer service; the first rep. could only find one facility. So I called the number provided. The facility was virtual radiological professionals in Boca Raton, FL. And the phone number listed is 877-317-8195. So I called. Who did I get? It was DirecTV and T-Mobile advertising. I called again and spoke to another rep. Try as he may, he couldn't find anything either. By now I have spent about an hour on the phone.

DO NOT sign up with United Health Care - in my opinion there are "funny" things going on there. They should be locked out of the Medicare plans. I cancelled my contract with UHC back in Oct 2016, and switched to Humana. I love Humana by the way. UHC has deducted from our bank account for Jan, Feb and Mar 2017. We called to complain that their services had not been used, and Humana is my Healthcare service. They would not refund the money, even though they took it for no reason. Finally, the customer service rep supervisor said she needed written confirmation from Humana showing coverage. We requested our Humana rep contact her to resolve what she needs. In the meantime, we are out 189.75 each month automatically withdrawn from our account. For this month, it cost us $36 to cancel/stop the payment. We are still trying to work this through, but it is a fight.

First, I have been with UHC/AARP Medicare for over 12 years. Same company I just switched to a Medicare Advantage Plan (with everyone telling me not to). I was worried so I called several times questioning my coverages. So my first complaint would be No internet access to my account and claims. So I can't see or check my coverages online which I have always done and do with every company I do business with. I take advantage of Online access and find it very informative. Now I can't see anything at all and must call and be placed on hold a long time. Which brings me to my second complaint.

Has this happened to anyone else out there? On 1-13-2017 I received a letter from UHC notifying me that they no longer will pay for my **. I have been on this for over 15 years without a problem. They gave me no advance notice and caught me at the end of my pill cycle. After begging for help they sent me 120 pills so I could withdraw from them. They gave me an option to pay for them in the future, I would have $4,929.29 each quarter, I was paying $100.00 each quarter. I don't know about you but I'm 72 and cannot afford this charge. My wife and I have spent over 100 hrs in the past 3 weeks talking to UHC. All no avail. They do have an appeal process.