UnitedHealthCare Reviews

Tested positive for Cancer, they cancel bone scan, they cancel contrast mri, the day before the procedure, these procedures are necessary to see if the cancer has spread, they still refuse, it's horrible, inhumane treatment of people to the core, what if it was their child, husband, wife. It is their policy to do this, and ask for peer to peer with your doctor to try to deny you, it's unbelievable. Thanks Obama.

HATE THIS COMPANY!! If it wasn't for the fact that it was chosen by my employer, I would leave them immediately. My doctor asked for a heart procedure - it was denied. A peer-to-peer review was done and it was denied. Finally an appeal by doctor for urgent review was also denied. They now have 17 days to make a decision. I believe they decided that it's cheaper for them if I die from a heart attack than it is to treat me.

I needed to get Physical Therapy done and I called a Facility close to me that confirmed that they are in network for my insurance. I also checked and confirmed that they were in network for UMR/UnitedHealthcare website. In addition, I also called Grand Rounds (3rd Party that helps with insurance questions for my employer) and they also confirmed that this facility was in network.

Been on the phone for 2h and 6min and still have not been helped. This is so disrespectful to customer that even the government should get involved and make this big profits company have a minimum wait answering service.

UHC has provided an array of quality products with an allotment covering 100% of cost until maximum amount is reached. Free shipping was a benefit, also. The online ordering process was quite simple and understandable for anyone familiar with PC or smartphone processing. Beginning 01/01/2020, that all changed. Though a member can still order by filling out and mailing handwritten orders, or calling an ordering by phone, the online procedure has become much more complicated and lengthy. UHC has partnered with Walmart, so the app sends the member to Walmart’s webpage to select items. Shipping is free with a set minimum $ amount. Rapid delivery is offered, but only on some products, and if a product isn’t available for quick delivery, then it will delay the entire order.

My son has blood in his stool and a large lump in his throat, they think he may possibly have cancer so the doctor sent him for some test and they denied them so he was unable to get the test done, something must be done about this company. If my son dies from cancer because of them I'm going to sue them.

Every time I go to the doctor or get medicine my claim is denied. I keep on calling for preauthorization and so do my doctors yet they keep on denying every claim. This is a fraudulent company. I am surprised they are allowed to do business.

I have NJfamilycare coverage until 12/31 but somehow United-healthcare managed change my NJfamilycare plan and made Medicare as primary where it shouldn't kick in until 12/31 since I have NJfamilycare which I get all coverage. But with Medicare I do not get prescription drugs since medicare didn't provide me plan D. I called united health care 15 times, wasted my whole day but they managed to not help and didn't change my coverage NJfamilycare from Medicare which they changed originally without my permission. I am still not being helped and got screwed over with it. I am planning on moving from united healthcare to another company. Thanks for screwing me over and change to medicare from NJfamilycare without my permission where NJfamilycare was covering for me everything.

I recently visited Peachtree Immediate Care in Fayetteville Georgia after being hit in the face during a sporting activity. It was a Sunday so my Primary Care Physicians office was closed, I figured I would go to the bottom of the priority list at the ER in addition to it being more expensive, and did not want to risk needing to have tissue debrided if I waited until Monday.

I scheduled a round trip to a doctor's appointment on a certain day with a week in advance. However, they never sent a driver to pick me up to the doctor's office nor they never sent one to pick me up from my doctor's office. After waiting for fifteen minutes for my driver, I called United Healthcare to let them know that no ride showed up to pick me up at my place. The rep who answered the phone said he was having difficulties getting a hold of the transportation company they utilize. After ten or fifteen more minutes on hold, the rep told me he was going to send a Lyft driver. AND, after another ten more minutes on hold, the rep told me he was having problems sending me a Lyft driver as well.

My daughter had eye appointment on 9/4/19. Well she lost her glasses in November. When I called the eye doc to get a replacement pair they stated that United health care has to deny the glasses and so that her secondary could pick up and cover the claim. Well here we are 12 weeks later from the date of service and all they do is send you in circles. All we needed was a simple denied letter for the provider. Horrible horrible experience after calling time after time and being put on hold time after time hopefully the my kids eye doctor resolved the issue and put the United health care representative in their place. My fiancé will be removing my children off his insurance after this horrible experience!

The worst insurance ever. Haven't been able to see a doctor since July. It is December. I am disabled. Sent me to 5 doctors that can't see me; too busy to see me; not taking new patients; 80 Miles Away; Not in Plan. Checked my phone bill since July. Have been on the phone with United Healthcare, still do not have medical care, over 90 hours? Have TBI; PTSD; Auto-Immune Disorder. This insurance company is making my health; disability worse and MY LIFE MISERABLE. If I could rate 0 stars I would.

I have had United Healthcare for the past 3 years including their dental plan. I recently had a wisdom tooth break and was referred to an oral surgeon to have all four molars removed as they are partially impacted and causing issues with my teeth. UHC refused to pay for all four to be removed because "it wasn't necessary." I inquired about the broken tooth and was told that I would have a charge of $90 for the extraction but the insurance wouldn't pay for some other stuff because it was just one tooth so I would also inquire a charge of $455. They flat out refused to pay for ANY of it.

I had called at least 6 other times in regard to a prescription being denied after being filled through this Insurance for almost 2 years. Unfortunately nobody I spoke to gave me accurate information. I tried one more time because I had to get this prescription filled and time was running out!! I got a customer representative named "Elizabeth" (she was from Ireland, I could tell by her accent). She stayed with me on the phone every step of the way. She took my number so she could call me back if we got disconnected!!! NO ONE HAS EVER DONE THAT BEFORE!!!!

I am a single parent of a son who was born with down syndrome. June and September, 2019, I had two back surgeries. I currently have severe damage nerves in my back. I also have a bad leg and I wear a foot brace on my left foot. I have restrictions on activities. During a follow-up visit with my surgeon he wrote a medical script for me to receive a house hold aide to come in and help around my home. This was submitted to United HealthCare on November 13th 2019. I followed up with United healthcare the same day and was told to have my provider to call the provider telephone number for United healthcare. I was told by my surgeon's assistant that no prior authorization was needed for the aide.

Had this insurance for 3 years on a short term plan. They were ok at first but after first year their customer service became horrible. They don’t pay any claims just take your money. Had a surgery last year that would meet my $10K deductible and United Healthcare GOLDEN RULE would not agree to pay the $1500 over on a 100% plan. I wound up going through billing and having them reduce the total amount to $9k and paid. Now the company denied my renewal for this year. Completely dishonest as their reason was too many claims? IT WAS JUST ONE CLAIM THAT I NEG DOWN AND PAID? Guess I’ll just have to give all my info and get on the Gov TEET **? Looking for changes in 2020 after re-election.

If you are unhealthy or overweight they discriminate against you. This is not a good company to get coverage. They say that I’m forced to get government insurance which is more expensive. Would not recommend on any level.

Before leaving a previous employer, I called United Health Care to determine when my last day of coverage was. I spoke to someone on the phone on 6/21/19 and informed her that I was leaving my position on 6/27/19. She informed me that I had coverage until the end of July. I asked her to double check and she confirmed. I later found out, on 8/1/19 that this was not the case when two visits were being billed in total of over $900. I called United and 8/5 and the supervisor I was referred to, Shirley, looked into my case and confirmed that the representative listed that I was covered until 7/28. She said she would need to listen to the recorded call and would follow up.

Overpriced compared to other Medicare advantage plans. I am in Marin County, Ca. To make it short and sweet United Health Care has no competition in the county that I live in. They offer very little for the premiums that they charge. We have Kaiser or United Health care...no other choices. We need more Health care companies in Marin.

UHC continues to pay for less each year we have them. We always stay in network and then are surprised when we receive bills that were once covered by copays, that are now coinsurance, with them only covering 20% until we reach our limits. It's very frustrating that each year you have to go through every service to see if it will be covered the following year. My insurance rates go up every year but they cover less each year. We've been with UHC for quite a while but this will force us to change next enrollment period for costs alone.

United Health Care is denying my claims due to saying they needed my PCP to send a referral through electronic through a provider.com website. I took the referral given to me to the specialist and I have no idea that was needed. United Health Care gave me the run around for months now. Telling me to fax or mail the referral and put my appeal on a piece of paper. They don’t even have an appeal letterhead for me to send to them. I don’t know what to do about this 1500 dollar claim out here. I’m lost.

UHC had done a lot to make a great website. I will credit them with that. However, when their claims coverage decisions are contradictory to what is stated, then that is cause for concern. My plan clearly states that MRIs are covered under my plan and they did cover the "MRI". However, they did not cover the dye injection required for that procedure to the tune of a surprise $1000 that I had to pay. How am I supposed to know how things are going to be separated out into separate "uncovered" categories? During any procedure you will deal with many different individuals any of which could sock you with a separate bill for an uncovered "category". This is madness and I feel that they arbitrarily denied my appeal because they can get away with it. The government forces you to get insurance and then they don't pay.

United Health Care Provider Services line is the worst customer services line in this world. For any kind of plan you will get connected to same call center somewhere in India. Representative and their supervisors are completely worst. Most of their different department phone numbers are not in service. I have been calling for one member since last 30 days. Member has Cosmos plan and UHC’s cosmos number is never working you will end up wasting time and efforts as they will transfer you here and there. Worst part is even supervisor Anthony transfers you to a number which is not in service stating that he will do warm transfer. Worst even provider service.

One month ago a rep from United Healthcare recommended that my wife and I change our Medicare Supplemental insurance from Plan f to plan G because we would save money. Got a letter from United 3 days ago that said my insurance cost would double if I switched plans. Gave me two sets of reasons: first they gave three diagnoses for illnesses I supposedly have, one of which I don't have and never have. Second, they gave me the names of three doctors they contacted, one of which I have not contacted in five years, and one I don't know and have never seen as a patient. Interestingly, they never contacted my primary care doctor who could have gotten all this straight.

This is the second time I’ve received a mail ad from this company. Both times it has said important Medicare information, second notice on the outside of the envelope. That’s exactly what I saw first both times. Important Medicare information, second notice. Since I have family on both Medicare and Medicaid I instantly thought it was something that I had missed and it was important and I need to open it up immediately, which I did. If this company truly cared about their clientele they would not send out envelopes like that. I have enough stress in my life. I don’t need an envelope that says second notice on it in my mailbox. Screw this company. I will never use them!

Every script needs a prior authorization. They want to tell the doctor what to prescribe. Where do they get off practicing medicine without a license. My wife worked the public school system for over 20 years and the only prescription service she can get is lousy Optum. I am contacting my state senator and my attorney to file charges against them.

Informed them over a month and a half ago of death of their member. They said they would prorate and refund the premium recently paid and close account, and that the refund will be to me as early as 3 days or up to 30 days... A month and a half later, no letter, no check, no nothing, except bank charges showing they are still auto-drawing out of bank for premiums from a dead person. I called to find out why and any other information to have this taken care of.

First I never received my insurance cards even though they said they would mail it. Then the hold time is 30 minutes or more. I actually was on hold for over 1 hour. I tried to register online and received an error message telling me to call the 800 number. The 800 number told me she couldn't help. I had to go online. I couldn't get it to work. I decided to cancel early and they claimed even though I cancelled 10 days early there was no refund. Worse experience ever.

My small company has been offering health care for 50 plus years. The past three years we have been offering United Health Care, Oxford. Two or so weeks ago I woke up Monday morning with a very heavy chest... Felt like the dog was sleeping on me, then left arm was tingling. Got up and issue dissipated. Went to work and called primary doctor at 9:00. Answering service gave me an appointment for 3:00. (Doc was later pissed at the answering service for not sending me right in!)

I have been with two companies that used nothing but UHC for employee health care. UHC was ok until about three years ago. I went for my annual physical in early 2017. Shortly later I started receiving bill for lab work. When questioned, I was told that the lab was out of network (same HMO I' gone to for 15 years). A few weeks later I received a bill for the doctor visit. Again, UHC responded that my doctor was "out-of-network". Appeal denied. A search of UHC website return that the city I live in (250,000+) had NO in-network hospitals, urgent care, provider clinics or doctors!?! Co-worker was forced to travel 60 miles to a "in-network" cancer treatment center even though there are two nationally recognized centers in-town.

This is the absolute WORST insurance company out there! For five months now, my husband and I have been dealing with an unpaid bloodwork bill for over $1000. The claim keeps getting denied by United Health Care, so I have to call them and every time I call, they tell me there’s no record of any claims and to have them resubmit the claim. This has happened 4 times now and the results are always the same. I even had them speak directly (a united health care rep and the billing company) and the company was told by United health care’s rep that the bill will be covered. They resubmitted and it was again denied.

My mom has this insurance for prescriptions. She has used Walgreens for 25 years and with this insurance. Because she moved into a assisted living home we now have to change pharmacy because walgreens is not a preferred for assisted living. United call assisted living long term care. AARP sucks along with United.

My mother had the AARP United Healthcare Medicare Supplemental Health Insurance before she died on 9/3/19. I called to report her death and to stop the automatic premium payment which was due on 9/4/19. They told me the final premium would be refunded if they made the debit to her checking account. They now refuse to make any refund despite my mother having coverage for only 3 days in the month she died. They say Georgia is a non-prorated State. Please do not patronize any Company that treats its customers this way when they die. This is a greedy Company with no moral compass.

Take it from me. I did medical insurance billing for a living for 20 years. All billing clerks agree that UHC is the worst. If you like hearing NO all the time then choose this company. They look for excuses to deny everything. Way more excuses and denials than the average company. All you hear is NO and CAN'T. Don't fall for their propaganda. Say NO to them!

Just like the last time I had UHC they want to tell you how much medication will be approved. What am I paying for?!?! My doctor writes me a prescription for a certain amount of medication and this useless insurance company tells me they won't cover that amount they only cover half! So every prescription I have received is a problem!! They don't really cover much of anything, my physician and pharmacist both told me that UHC is terrible!

My Doctors have been working on getting an insulin pump approved since May. They finally gave an authorization for a pump my Doctor says is a very bad choice. I have spoken with United Healthcare on many occasions. I think their insurance is totally useless and a waste of money! Please contact me. I will give you more information! Brian **

UnitedHealthcare was great when I had it several years ago. However, recently they decided to re-evaluate my daughter's coordination of benefits, and although they had been her primary insurance for years, they had come to the new conclusion that they were actually secondary. (She has coverage under her father's insurance as well.) This was done seemingly at random, with no notice. Suddenly we are getting denials on her health claims, in the thousands of dollars (she had a surgical procedure and other treatment related to that). Suddenly neither insurance is paying for anything, as they both argue that they are each secondary.

This year my 91 year old aunt was hospitalized and sent to rehab a couple of times. United Health Care denied her claim to stay more than 20 days! She was very weak so I contested it and it was again denied. She went back home with VNA services and her doctor agreed she needed palliative care to cover her. My aunt fell when she was alone so she went back in the hospital, AGAIN United denied rehab after 20 days. My aunt passed away while I was trying to find placement in a nursing home. United Health Care then sent a notice that NONE of her rehab or ambulance service was going to be covered because she was already covered for services through the VNA! I haven't even started fighting this awful company. I am still coping with the loss of my beloved aunt. Don't ever use United Health care for ANYTHING. They are a corporation that values Profit over People's lives, Period!

So many problems with this insurance! Firstly, let me say I have major expenses (medical and prescription) while the others in my family rarely go to the doctor. I understood I would have to pay 100% and the plan wouldn't start to pay until my deductible was met. HOWEVER...

UHC is the only insurance provider in Texas that refuses to cover intermittent catheters. My child needs an intermittent catheter every 4 hours to prevent kidney failure and ultimately death. UHC just sticks the bill to the customer and since my company just changed over from BSBC of Texas to UHC. We now have this additional expense (on top of a more expensive UHC insurance premium per month) to pay. I may have to seek employment elsewhere... not joking... as far as I am concerned an health insurance company that refuses to cover medical supplies to prevent life threatening situations is highly unethical.

UHC will do anything to increase their bottom line. They posted earnings of more than $5 BILLION in the 3rd quarter of 2019 yet they screw their customers and their physicians. I have been a UHC physician provider for 29 years. I am no longer a Provider for them this year (as of 2020) because they want to cut the community physicians out of the practice of medicine. They have not allowed me to prescribe the medicines I know my patients need but rather say UHC will choose the 'formulary' that don't include the medicines that are necessary. If you want to have your medical care prescribed by the administrators at UHC, then get this insurance. If you want a physician to prescribe what you need, get a better insurance and run from UHC.

I have had UHC for several years. In August my monthly premium went up over $100 and today I went to refill my ** inhaler for my asthma which I have got before and it was denied. Said they don't cover it anymore. There is no generic either. My wife's ** is now $387 a refill. What am I paying insurance for? Makes me worry if I have to go into hospital will I be coveraged? Customer service also don't know their heads from their backside. Terrible company.

I have had United Health Care Medicare advantage plan for two years. For the first time I had a medical experience where I needed a prescription filled. The first prescription was part of United Health Care's formulary. After two days of using this prescription and returning to the doctor, the doctor voiced concern that the medication was actually exacerbating the issue, so told me to stop using it and prescribed a different one. United Health Care denied it. Told me to go back to using the first one. Yup! I challenged it, but it did no good. It's open enrollment right now, and you can be sure I will not be going back to United Health Care.

I encourage everyone researching medicare insurance companies to avoid AARP Medicare Advantage, United Health Care. I have had this company for a few years and have had the following challenges:

Run the other way if you can! The customer service is the worst. I have UHC as my health plan and I also do the billing for a large neurology group. I am also in charge of doing the Prior auths for medications. UHC will find any way to not pay your claim, they will give you an authorization and then cancel it a day later. When you call and ask to talk to a supervisor they don't allow you to. They will tell you "upon looking further into this situation..." They do not listen to the customer's needs or the doctor's office who is fighting for the patient's health. The only thing they care about is not paying out a claim by any means necessary.

I've worked in healthcare for over 25 years. Based on my experiences with United Health Care, I have to think all the positive review on here are fakes. UHC has become yet another company to outsource their customer service to the Philippines and/or India. These reps have no knowledge and even worse English language skills.

I work for a company that was absorbed through a merger into a much larger company. As an unfortunate result, my health insurance changed to United. For this reason alone I am stuck with this HORRIFIC insurance provider but I am currently working towards changing jobs just to be able to get proper insurance. (Not joking at all right not, that's how horrible United is.)

I lost my spouse and I have claims with this company which I am trying to retrieve. They are giving me the run around, very disrespectful, and lies about receiving or not receiving documents. I lost my spouse in May and it is now October. Nothing. No respect for you knowing what you have already been through. They told me to contact the employer because they need some more information. When I contact the employer they informed me that they have send in all the information they need. When I call to speak with the person that is handling my claim, I am told I can NOT speak to them. ALL I CAN SAY IS THANK YOU.

I have had United Health Care for over 5 years now and it is very rare that they get the claim done correctly the first time. Today I was on the phone 1 hour and 10 minutes on a claim that has been run thru 3 times now. They have issued the check to the wrong person and are now trying to get it back. One time in the 5 years have I talked to a person that seemed to know what they are doing. I don't know if they just don't have good structures in place or do not train their employees correctly but it is always a struggle to get a claim processed correctly.

I understand that sometimes you have to prove to insurance that you qualify for certain services, but it's very frustrating when those services are life changing and involve your new born baby. Our daughter was born with tongue tie that caused her to struggle with sucking, she struggled to gain weight after losing it the first week of life. Our pediatrician suggested to cut/release the tongue tie. With that, he explained we would need to re-teach the baby how to suck again and do exercises, massages & reevaluating with the help of a lactation specialist. Our lactation specialist already had patients who had the same insurance as us & she said they always deny the 1st claim and its a struggle, but they do in fact cover it. I also spoke to one of the representatives who also assured me that these services would be covered.

I recently signed up for Health coverage with United Health care. I paid my first monthly payment and was told they would contact me with a welcome packet. After 3 weeks or so, I never heard anything. I them called AMAC, the company that I went through to purchase the plan. She told me that she had just gotten a letter saying coverage had been denied. I asked if she knew why. She said they did not provide her any information.

This company is awesome. They go far and beyond to serve you. Rep. Ronald opened my account seen what I needed and even called my Dr. While I was on hold. Info was transferred and approval was done in minutes. I dont know his last name but RONALD was his first name. Very professional. Spoke clear with confidence takes care of business. Very helpful. I've been treated awesome by the employees that I've dealt with. 100% professional people. Being 60 years old I've had quite a few insurances before. United Health Care is by far the best hands down. Thank You very Much.

If you are an elderly, pls do not sign up for United HealthCare. I’m not an elderly, but based on my experience with UHC. I have to fight with them most of the claims, because they refuse to cover a lot of them. They would always blame on how the provider filed the claims incorrectly. Most of us either don’t have the time to check with insurance or to make an appeal. Thats what they want in order for them not to cover the claims. A lot of us might not also understand the Explanation of Benefit. If you do decide to sign up with UHC. Their main goal is to not cover what should be covered.

This is open enrollment time, so beware that AARP Medicare RX plan thru United Health Care uses OptumRX as pharmacy and OptumRX does not inform you of recalls of tainted drugs in a timely fashion. This has happened twice to me with Optum and it is apparently never going to change its system. So do not buy AARP RX plan (United Health Care) without ensuring that it is NOT thru OptumRX. I do not know if all AARP rx plans use Optum, AARP does not tell you this when you sign up. SO YOU MUST ASK. Here are the details on Optum's failure to inform me that I was taking recalled drugs.

I've found many prescriptions not covered and two are generic medication for bipolar disorder. They are generic for pete's sake and I need those medications. Actually I'M looking for a medicare supplement plan that covers the bed I desperately need!!!!

Updated on 01/19/2020: I wrote a review about United Health Care on 10/1/19 about my daughter needing the Nuss surgery. I wanted to update you on what has happened since that time. UHC continued to deny my daughter. I did email/contact BBB. They concluded that since my daughter did not meet their criteria they could do nothing. They do not cover the criteria of insurance companies. They did advise me on where to go to get help in that area.

Have not had to contact them for anything - visits/items are covered as described. Anything that does not take up additional time is a bonus! Other pans can be a battle - I know as my wife is a medical provider - this one seems to be no hassle - although we are going on 7 months for a wheelchair - but I think that is medicare thing.

United Health Care has exceptional telephone service as there is always one to answer my questions and willing to assist me with my questions/problems! The rates are very cheap and I only pay 4% after Medicare and UHC pay their share! I can go online anytime and review my claims/payments made through UHC’s website. In addition UHC will send a booklet explaining everything plus annual changes to my policy.

It is insurance form company I presently retired. I have never had any problem with the customer service. They always have been helpful and trustful. My co-payment is very low. So far I like this insurance.

Very, very client oriented. Aging, the last two years, has brought me in contact with the services of many different doctors and a hospitalization. United Healthcare along with Medicare has been my saving grace because the coverage has kept me out of the "poor house". Medical care is very expensive and without my United Healthcare coverage, along with Medicare, I am able to take care of my health needs easily.

United healthcare is great. The only reason I gave it two four's is because of the cost of prescription tier 3 drugs. The coverage, doctors and service are excellent and they resolve any issues I might have. It also includes vision and dental cleanings/Xrays.

I'm a 75 year old male in petty good health. My insurance company has raised my monthly payment to now over $200 dollars and for what? I'm on social security and from what l can tell their 20% is nothing.

The plan I got was cheaper than a part D plan and covers more. You receive a $40 credit every quarter to order drug store items online. Also receive a monthly magazine which always includes a list of new doctors.

My husband lost sight of his right eye and movement of 2 fingers. He went to the emergency room. His carotid artery was blocked. This was what was causing this to happen. They did emergency surgery on it in the morning and had to perform integumentary system surgery, not just carotid endarterectomy but also repair the artery and an ulceration going towards his brain. United Health Care Wellmed has the audacity to deny the claim to one of the surgeons because stating due to claims editing. I cannot believe an insurance company of this caliber would not review all the claims associated with it. They only paid the hospital but not the people who saved my husband's life??? This is disgusting...

UHC is the greatest. I have their plan F. I have an immune deficiency condition that is incurable Alpha1 Anti-trypsin deficiency and UHC has shown unbelievable compassion and understanding with regard every aspect of treatment and nursing help. Their patient coordinators are there when needed and are familiar with all aspects of my condition, they make my living much easier and they understand what Alpha-1 does and how difficult it makes my day to day living.

My experience with this insurance company has been terrible. Although they are pleasant on the phone they will look for every possible reason to turn down a claim and when they run out of reasons, they tell you a mistake was made, therefore putting it off as long as possible. I needed a pre-auth for an MRI due to worsening neck/nerve pain after having 2 sections of my neck fused. I was turned down and it took weeks before a denial letter was sent out. Because I had to cancel my appointment I found out about the denial and was immediately proactive in starting an appeal. My doctor handled the appeal and sent them countless records.

Horrible customer service. They don't know how to find answers. They all say different answers to providers and me. Please put them BBB. I call about what's what drs are covered then the dr calls and they tell them something different and bill isn't being paid. I called 9.24.2019 and I was told to call Medicare part b. Medicare tells me to call United health care AARP's.

I switched from Aetna to United Health 2 years ago. I have no copays, no bills to pay outside the monthly premium. No issues with any of the healthcare providers for my husband, who has chronic health problems or with me. No issues regarding tests we have had to undergo since we changed plans. I hope UH does not alter this plan—we love it.

They offer very competitive coverage and customer support. They provide the coverage they promise. I would always recommend them to a friend. I considered other carriers and they could not offer the same services.

I have never had issues with any other dental plan except for United Health Care. They are to have 50% coverage for a dental bridge. They denied coverage and would only pay for a partial. The dental bill was $3500. They paid only $250. Then as I appealed the denial they in turn have canceled my policy with them. I guess the insurance company that is provided by my employer which is a school in Broward County, they only want to take your money, make it sound as this coverage is the best thing since sliced bread. Yes it is only if you don't make or have a claim. The basic thing they only want to do for you is give you a dental cleaning twice a year.

I think this company is mediocre, I've only had to use it a couple times, but I guess there's always room for improvement on health insurance. The coverage is fine, cost is effective, customer service is great, and I guess overall I'm satisfied with them. I don't plan on leaving the company any time soon.

Every time I go to doctor I’m out of pocket for everything. These ** only collect a premium. I was even told at one doctors my office visit is less without insurance. The health insurance industry is a sham and should be abolished!

Feel well covered and well protected. Great customer service with friendly people. Yearly wellness visit a plus along with gym membership. Emailed updates and news are informative. Opportunities to win rewards by taking surveys and quizzes.

Although it's an HMO, I have been very pleased with my doctors, never had to wait long for a referral to a specialist, and they have been very thorough, and informative. I receive a phone call informing of results after every test.

UHC has denied the only effective treatment for 2 of 3 children - they approved 1 (2 sets of twins) that have the *same* diagnosis from 2 different doctors (The medication is $14k per month per patient). They cite one result in one test (there are multiple tests, multiple results) as the reason, as well as a refusal to recognize the doctor's diagnosis. The test and specific result are not definitive for this diagnosis. In refusing to recognize the doctors' diagnosis, the "reviewer" cites a different diagnosis in their report. Isn't it illegal, or unethical at best, to render a diagnosis without having seen, let alone even spoken to a patient?

Unfortunately, United Health Care Medicare Complete doesn’t cover any more than traditional Medicare alone covers. They have made it difficult to find coverage where I live in rural Utah for the summers. They disputed every single claim from every doctor or hospital I have been to this year.

Only had since january. Seems to be ok so far. I do like the buffet type of insurance. I choose what best suits me. Plus I have an awesome agent. I like much better than what I have had previously.

My family has had United Health Care for a few months now and it has been nothing but disappointment, frustration and debt. We work hard and most of our paycheck goes to pay for our healthcare yet we have to pay even more for our deductible, co pays and joke of a mail in pharmacy. I have taken a medication for most of my life due to bleeding ulcers in my esophagus and United Health Care refuses to pay for the medication despite the months of paper work, faxes and calls my doctors has done proving I need it. So I continue to suffer daily until I end up in the hospital but I won’t be able to afford to go.. This insurance is so bad I plan to change careers and never take a job with this insurance.

Today I found out that I am in need of a new CPAP machine coz mine isn't working correctly and United Healthcare getting off cheap essentially doesn't allow you to purchase machines anymore through the insurance. You have to rent and essentially I would be paying for 100% of the cost because of the structure of a machine rental. This is unfair to CPAP users so you pay for whole machine and I don't even own it. These insurance companies are getting totally ridiculous and jeopardizing the health of their Patients by being cheap so they can maximize profits

After a phone call I accepted what I was told was full coverage. After making 2 payments and the 3rd due the following day, I hadn't received my policy. I called them and found out they are giving me Golden Rule. To make a long story short, they delay your policy so you can't get all your money back as the 45 day passes and you don't realize you've been scammed. Then they put you through 6 months of lies and paperwork to wear you down. This is not good. It's stressful. I couldn't afford to lose my money. They prey on people who are desperate for insurance.

I am a provider. United healthcare employs a number of tactics to increase their bottom line that result in delayed treatment or outright denial of treatment for their patients. They will frequently pre-approve claims only to deny them after; leaving the patient with unexpected bills. They will ask for “additional information” multiple times to delay. They will “accidentally” process claims as out of network, requiring multiple phone calls and appeals to correct. They create so much uncertainty that some procedures are no longer able to be offered to UHC customers. The whole point of insurance is to enable patients to get needed treatment even when (especially when)the costs are unexpectedly high. UHC’s policies and tactics accomplish the opposite.

I've had this insurance 3 years and it has gradually gone downhill. This year was a huge surprise. Our cost doubled and the majority of our providers aren't in network anymore. We have a PPO and can't see anyone anymore. What's the point of having a PPO if you can't go to anyone. The other issue has been ER visits. While the hospitals we've been to are covered the Drs that see us never are. Which means they're not obligated to accept the insurance discount and therefore can charge you whatever insurance doesn't want to cover. Getting insurance to pay the % they're supposed to has taken 6 emails and 3 phone calls and it's still not resolved 3 months later. I don't think i should have to keep verifying that every claim is put through correctly but I guess I do now. It's been awful. I hate this insurance and we'll be switching as soon as enrollment at work permits us.

So I intended today to go to CVS and pick up my 3 hypertension drugs. However my knee twisted and since it needs surgery I find I'm unable to stand up on it. I therefore called CVS, Medicare and the AARP drug plan for help in delivering this medication just for today to my house. This not to be on a regular basis. I was turned down over and over and over again. It took 45 minutes to finally decide that I should give up and ask for mail order. I decided to go with the mail order and thought this would be my only option.

United Healthcare is a for profit only company. They do not care about people. After meeting the high balance deductible United Healthcare started to raise the price and limit my daughters Diabetic Supplies and medicine. In August I have already paid 14,000.00 in Medical bills and doctor visits. At that time they decided to limit her to one vile of insulin per month!!! Any diabetics out there be aware. How does one know exactly how many carbs they will intake within a month? According to United health One vile of insulin should be enough. As soon as my family is able we will be getting away from united healthcare.

I recently called United Healthcare customer service with question about my husbands medication copay cost. Very inappropriate rep telling me I had a nice voice and asks if I’m a singer and then asks how old I am!! UHC needs to do some serious customer service cultural competency training. Their customer service is outsourced outside of US. Actually appalling behavior which may have been normal for his country but certainly not mine!

I have this insurance without my consent or knowledge due to my father’s cafeteria employers health insurance. He added me and so did this company without asking and my knowledge and without checking to to see if it met the ACA requirements which it does not, and I called to be removed and cancelled since I am on another policy and have been for quite some time. I also have 4 qualifying event that constitute them to drop me outside of an enrollment period which they still will not allow me to do without my father’s approval or written consent. Do not deal with these people. They do not know the law. They give the run around by chat, email and phone.

We have UnitedHealthcare through work insurance. We have already paid $7,000 in premiums for a family of four this year. There is a $6500 deductible and they have not paid one cent on anything. We have paid every single bill out of pocket. They negotiate a discount and that is it, this last bill they negotiated $1.55 discount. Everything has been in network. I hate this insurance and we are going to switch as soon as open enrollment starts. It has done nothing as stated in enrollment papers.

I have been with United Health Care for about a year and a half. Four months ago, I had a terrible fall and shattered my left wrist in 11 places. My wrist had to be reconstructed in emergency surgery the following day. I am left handed, so that is my dominant hand. My last orthopedic appointment was August 29th, I am writing this review September 5th. On my last appointment, my orthopedist recommended continuing physical therapy, but stated that I no longer had to go back to the orthopedist office. At this point, my bones are healed, however, my muscles, tendons and ligaments still have a road ahead.

My wife and I have a small business and pay our own ins. policy in excess of 3k/month. After 5 years with UHC my wife requires a surgery for her throat but UHC won't pay for the surgery EVERY dr. Here said she needs. They will pay for an outdated surgery that only fixes half the problem. They claim it's all she need (also less than half the cost). I'm livid. It's been over 9 months and she suffers every day as we pay pay pay. Looking for a new carrier.

I am new to Medicare and chose to go with United Health Care thinking that they had a lot to offer. The "sales agent" honored my request for a female doctor. Well, good luck with that one. The female doctor he chose for me is a Medical Director and she seldom has time to see patients. So I needed to make an appointment for a complete physical as I need to teeth extracted and the Oral Surgeon requested I get a physical. Good luck getting an appointment. All doctors are full with patients and existing patients get priority because they are "established".

I am a provider that submits claims to UHC. They are the very worst I have ever dealt with in 15 years. We submit claims electronically to them, they get rejected for lack of information. The rejection automatically tosses the reasonable time frame out the window. After submitting whatever required it takes up to 60 days for them to make a decision. Basically I have claims from a year ago that still have not been paid. I have an estimated 300 claims open with them and cannot ever seem to speak to anyone who knows anything. UHC is the worst! I have reported them to my state insurance commissioner. Perhaps we can get a fire lit under them!

Do NOT use United Health Care for your insurance. My experience with them has been terrible. They care only about reducing THEIR cost and could care less about the health of their customers - even when cancer is a possibility. My PSA scores have gone up dramatically and my doctor wants to do an MRI to see if there is cancer. Normally, a biopsy would be done but I cannot have that procedure as I recently went on blood thinners. UHC doesn't care. They denied the MRI and suggested "watchful waiting" until I can have the biopsy done. I'm sure if a UHC executive thought they might have cancer that watchful waiting would not be acceptable.

United Healthcare is not the great insurance company it once was. We have an HSA and are located in the Midwest. UHC does not negotiate down the doctor's visit fees by much anymore and always customer service uses the excuse, "It applies to the deductible or you have not met the deductible yet." The prices are way higher than what we have paid with our other insurance provider in the past, that we switched back to. Even the prescription prices are double and triple what they should ordinarily be, AND different (as in higher) every time we reorder (for the lowest tier/generic medicines)! Normally, the doctor visits and procedures are negotiated down 30-50% by insurance, and this last bill was only 5-7% lower than the original charge! The premiums were only slightly lower than our current company, but we were paying way more for the rest. Buyer beware!

Terrible experience trying to get one simple medication covered and I get shuffled from person to another and I am told nothing but lies. I welcome them to contact me about this but they will not. They have no problem taking my money though.

I have been taking Blood pressure medicine for over 30 years for hypertension, as of AUG.1 2019, AT&T approved the machine RESPeRATE after the Mayo Clinic done a 15 year study of 2000 patients that 56% of these patients were able to drop taking pills using the RESPeRATE 15 minutes a day. I called UHC 3 weeks ago to sign up for the machine, it's considered over the counter, After waiting 3 weeks, I have called UHC back and they still have not faxed the forms for my doctor to sign saying I am being treated for high blood pressure, UHC wants me to go to the doctors office, but my doctor don't take UHC, they dropped taking their insurance in 2015, so I am on BCBS, each visit to my doctor is $175, but my insurance doesn't pay for each visit and my doctor won't accept UHC, was going to go to my cardiologist, but he and the hospital will not take UHC.

Have a PPO with UHC and under my dental policy it says that I have coverage for a variety of dental procedures up to $ 2500 per year. Then under Evidence of Coverage it states that in Network or Out of Network my Co-Pay is -0-. It's a LIE they have not told anyone that although there is no Co-pay, there is a huge charge out of Network which is the difference between what a real Dentist charges and what UHC will pay and you are stuck with over 50% of the cost or more. UHC does not pay and finds excuse after excuse to delay, delay and not pay. They only have 2 dentists offices in Daytona FL and both are dishonest, poor quality and always try to get cash on top of service they say you need which is not covered which is also a lie.

Dr failed submit documentation ♿. He approved need min 365 days. Complained no ♿ after waiting a month. When complained Dr abruptly discontinued medication without weaning DEADLY WITHDRAWS. 7 months later and still NO ♿ PERMANENT. Deformation may need amputating digits (fingers toes). Medicare fraud covered up by United Health Care. UHC not accountable **. Grace of God I did not die.

I helped my parents choose United Healthcare for their Medicare supplement. My dad passed away and the premium was cancelled with much work on my part. My mom passed recently and they will NOT refund the premium! And, the premium was taken from her checking account 6 weeks after her death and I had called to report her death two days after it happened. I'm not sure if they are just that unscrupulous or if everyone is nowadays. We went through her agent, provided all the information such as name, address, social security number and death certificate. The woman I spoke with at United Healthcare could not have been colder and ruder and I've worked with the public for many years. I would NEVER get a policy with them and will be happy to spread the word.

UHC SUCKS, take forever to approve claims due to wrongful coding. Sucks, took 3 months to get my payment for a free preventative exam cleared. Dental sucks, denies a repair because dentist didn't send a FULL MOUTH x-ray, just the tooth damaged. I am dropping this piece of crap insurance for sure!!!

I am new to United. I called to get information about my plan, I spoke with an Alex in dental customer care. He was very condescending, more so an **. United need to train their employees on how to talk to Customers, which is basic skills. On the other hand maybe hire people who wants to be there. I am very displeased. I will be leaving the company pretty soon. This was just the icing on the cake. Thank you to everyone who took my call today, you guys who transferred me to someone in different departments. Who had no idea who I was, and what I needed. I truly hope you guys learn how to communicate better before it too late.

I picked this insurance through my employer so I could go to the same clinics I had been going to for years with my previous insurance. The day before I was going for a check up the insurance company dropped the clinic/provider I was going to go to. UHC sent me a new provider and they were in a town 20 miles away. The customer service people were not familiar with my area so they were not helpful in referring me to a new provider. Once I finally found one I went to a yearly check up. My provider found a lump in my breast so they sent me for a mammogram. Long story short, I ended up having a very painful breast biopsy. I talked to UHC before my appointment and was on the phone with them for 45 minutes to make sure I would be covered for the appointment. Guess what. They denied my claim.

I got United Health Care from the company I work with, and I decided to get birth control. I did my research and found OBGYN doctor that was in-network. I also checked if the birth control was covered, which it says in the app that it is in-network and that the insurance will pay for the birth control I wanted. I come to find out that United Health Care does not cover certain birth controls...but it’s very confusing when it clearly says on the app that it covers for it??? Also, I think it’s not worth your money if you don’t reach $1,400 to get deductible. So, basically you pay your medical bills if it’s less than $1,400...what’s the point of having health insurance if they don’t pay for a simple office visit with other service fee that cost $700 or more??

I have done a lot of research to find a fair Healthcare provider and UHC has been that until recently. I called today because the allowed UHC discount was significantly higher for my visit with the same doctor for the past 18 months. After the rep was on hold for about 15 minutes she came back on and said they now review all charges in my area code and base their discounts on that. I find this very sneaky without first notifying me (the patient) so I could choose another doctor. As far as my family is concerned they have now gone from hero to zero!

Never select UHCP for medical insurance and do not recommend it to anyone as well. They find ways for rejecting your claims. This is the first company that rejects claims for maternity expenses. They won't first say that they have rejected your claim. They will keep torturing you asking for reports 1 by 1. You will send all the reports. After so much struggle you had to take to get all the reports and you send it to UHCP, they will say that they don't trust the reports, they want a letter from the doctor stating the reason for hospitalization. The doctor in the hospital has no other work other than writing letters for us for the hospitalization that has happened 3 months back. Claim Reference No. **. UHCP ID - **.

These guys are crooks. Initial Premium at the beginning of the year - $1053.60 a month. Come June 7th, I receive a letter with bogus justifications for why my premium will be increasing by 23.8% next year (the numbers didn't nearly add up to 23.8%). Same week I read that their quarterly dividend went up 20%... Taking more of my money for no additional coverage while dropping agreements with a bunch of hospitals and giving the money to their investors? No thank you.

I just got on with United Health Care-All Savers plan through my work. I finally got in at the Mayo Clinic in Scottsdale, Arizona. I was told that The Mayo Clinic was an approved In-Network provider and would be covered. As it turns out some was and and some wasn't. When I got my initial blood work done through the Mayo Clinic Lab, United Health Care suddenly decided that Mayo Clinic was was not an in-network provider, even though the covered claims submitted prior to AND after the blood work was done. Upon contacting their claims dept on multiple occasions, they could not offer ANY explanation for why they coded the lab claim as out-of-network and refused to cover it even though they say that Mayo is clearly an in-network provider.

Canceled my Cobra coverage - refused to reinstate. I have diabetic neuropathy. I take 2 expensive medications for the pain. I was late paying my COBRA payments twice due to having been unemployed for nearly 6 months. I paid all back-due funds and requested reinstatement. I was turned down with very little explanation. I suspect being within a few hundred dollars of satisfying my out-of-pocket costs was the more driving reason. After all, I explained about the unemployment issue. And, by the way - has UHC refunded the two back-due payments I sent them as they said they would? I haven't seen those funds - just the denial of reinstatement.

Hurt my back 5 weeks ago. Got the MRI and results last week. Have a fractured vertebrae. Have not been able to work for the last month because it's so painful. My doctor's office just told me it would take 3 weeks for pre authorization to have a kyphoplasty to correct it. If I lose my job or my ability to use my legs due to this hold up, I will sue the hell out of UHC, be assured of that.

Do not get this insurance ever. My pain doctor asked for an MRI before seeing me and they denied it 3 times even though a previous doctor who referred me had requested it twice. When it's time for things that are the most things they'll let you suffer and maybe die. Very sad and disappointed here. Even when I called they are still heartless. Stay away!!

United Health Care is an organization that exists and profits off of the denial of health claims and the abuse of its members. United Health Care takes advantage of the sick, weak and elderly. I am a 26 year old male with a well diagnosed and documented condition of Ankylosing spondylitis inflammatory Polyarthritis. All I need is an approved drug under my insurance plan and my 6 year battle will with this disease will be over. However United Health Care is denying my claim and making me pay completely out of pocket indefinitely. I would literally be better off having no insurance provider than having United Health Care.

My husband has a syndrome he was born with and needs medicine to remain healthy. Despite his doctor writing a letter and contacting the insurance, they still refuse to cover it. He is allergic to aloe, which is in the generic version of this medicine. This is absolutely crazy to think that an insurance we pay for refuses to care about their customers' well-being. We are getting so tired of fighting with United Healthcare, we may just switch to a competitor and have his father's company switch providers as well. My husband has been without his medicine for a few months because of this issue and it costs over $200 per month without insurance.

I work for this company and I used to be very proud of this company, but I am not proud anymore. The fertility provider I want to see is in network with my plan but is not a part of Centers of Excellence (COE) and because of this you are denying my claims. It’s not enough that I have to go through the trauma of needing fertility treatment in the first place. It’s not enough that I already feel like a failure and that it took a lot of discussions to come to terms with the fact that I needed help. Now you’ve added a program and an extra step to save you money.

For more than two yrs. I have been in an uphill battle with United Health Care (UHC) regarding my commission payments. At the end of 2017, UHC stated there was a charge back of $60, at the end of 2018 there was a charge back of $180, which is a 300% increase. After reviewing my direct deposit statements, I noticed that UHC had not been paying me on a monthly basis for the group health insurance policies. Since commissions do not fall under the insurance department purview, I contacted the Better Business Bureau. UHC refused to explain what they were not paying me, citing it would be a HIPAA violation. WOW, an insurance company that does not understand HIPAA.

My husband has had severe sleep apnea and was diagnosed via a sleep study in 2001. Since then, he has had two CPAP machines, both approved by our previous insurance provider, BlueCross BlueShield of Kansas City. Quite unexpectedly, his CPAP machine stopped working. Although his physician spoke with United HealthCare and provided the past information that he has been diagnosed with sleep apnea (he has congestive heart disease also), they will not provide him with the new CPAP machine until he completes a new sleep study.

I have had UHC for several years - and although there are some limitations to my policy - I would like to say that not once have I had to follow up on payment of claims. They are quick in resolving issues should they arise. I like the fact that I don't have to babysit the claims after each medical appointment that I may have.

Just got off the phone with United Health Care. My wife needs to travel overseas for 2 months to care for her father. United Health Care and All Savers insurance will not provide her with a 60 day supply of medications. You can only get 30 days at a time.m they said. Never had this problem with any other insurance. I used to travel to Afghanistan and Iraq for work and was required to carry a 90 day supply. Had to show proof I had it. Never had a problem with Aetna for 12 years. They provided my diabetes medication for 6 months upon request.

Not only was UHC the most expensive insurance I've ever had through an employer, they were by far the biggest waste of money. I disclosed I have had severe asthma since I was 3 years old (I'm 28) when I signed up, and not only did they not cover my rescue inhalers, but they charged me full price for a nebulizer treatment I had at my doctor's office when I was suffering from the flu. They also charged me full price for an annual blood panel, which everyone should have. I'm a nurse, and I've dealt with a lot of insurance companies as an advocate for my patients and have seen the havoc of this one first hand. By far the most greedy, cash grabbing company I've ever seen. I save more money paying out of pocket, which is absolutely ridiculous. The people running this company should be ashamed.

I purchased Accidental Safe Guard plan on June 11, 2019. The agent provided me misleading information about this plan but I recently got the policy document and I am seeing the information written on the document and what I was told by the agent are totally different. So got scammed by this company and now they are asking me to pay 3 months premium in advance. I just want to cancel this policy with ID # **. The website doesn't even mention email for the contact and the address they provided is a PO Box number. After reading the reviews and all other information it seems like a scam company.

I’ve had BCBS and Aetna. Both are FAR SUPERIOR in coverage. United Health Care has some bogus tier doctor system where no doctor in San Antonio (a city with a population of about 1.5 MILLION) and we can’t find a doctor that’s tier one and covered. The workers are also completely incompetent. Isn’t he tier Doctor process. Not their faults... the fault of the company and lack of training I’m sure. HATE this insurance.

UHC offers Tier 1 to companies. MOST of the Tier 1 providers on MYUHC.COM is either incorrect information (doctors that no longer operate out of locations - for 2 years or longer) OR the doctors flip back and forth from Tier 1 at UHC's discretion. They disappear from Tier 1 when you are billed for service, don't adhere to copay amounts, and then UHC likes to blame the doctor's office for services rendered. Appeal? Don't bother unless you have proof, it'll be denied or they'll tell you to appeal with your employer. UHC Tier status is useless. Recommendation: USE A DIFFERENT INSURANCE COMPANY THAT KNOWS WHAT THEY'RE DOING.

My cardiologist and nephrologist recommended having an echo categorization done to take care of a blocked coronary artery. However due to additional risk to the kidneys both doctors wanted this procedure done as in patient. Unfortunately after 7-8 calls to the insurance company, and 3 requests put in by the cardiologist, the approval was denied. Unbelievable - after 22 years of paying high end premiums, and the one time I needed an urgent procedure done, United Health Care customer service was terrible... No empathy for the patient, all they were concerned about was the cost of in patient care. I wish now that I had not elected United Health Care as part of my medical benefits. When it comes down to it - they never care about patients!!

I am a senior citizen on Medicare & my insurance is through United Healthcare. I’m a diabetic & have been taking medicines for it. Today I go to my pharmacy to pick up my regular diabetic medicine, & find to my surprise that my medicine has gone up from $8 for 3 months to $500. It's totally preposterous & ridiculous that they would even think that I would pay that amount. Talk about medical expenses & insurance scams!! I have spoken to a couple of the customer service agents at United Health care & not got any acceptable response.

Basically, they will deny claims over and over, and force you to call them and spend hours if not days and weeks on the phone in the hopes you give up. Eventually, they will pay, but you have to basically quit your job to be a full-time claims debater. At one point they even declined my daughter's vaccines! Just get any other company.

I asked United Health Care if they covered a specific CPT code. This information is not in the plan documents; so, the only way to know if you have coverage is to get it in writing. They initially paid benefits, but after nearly a year they told me they had made a mistake and forced me to pay them back.

I LOVE this insurance SO FAR. I have only used it within network providers and have had no issues with service provided. This includes, scheduling appointments, physical or billing. There are various types of insurance provided and I chose the one with vision and dental. The FREE plan is exactly the same with the exception of the above choices. For those additional services I pay a total of $21.20 which is automatically deducted from my social security check. I have NOT used these services to date. I have chosen the 90 day prescription option, which is cheaper than having my scripts filled locally. The doctor DOES call in a month of local amount of meds while the company fills and mails my medicine to me. Cost of the service is NOTHING! I hope this information is helpful.

I broke my ankle at home on 1/20/19 just before midnight so I called an ambulance and was taken to the ER. I was directed to see an orthopedic specialist the next morning because there was a wound on my ankle and the ER doc suspected an open fracture. The next morning was Martin Luther King Jr day so the orthopedist the ER had referred me to was off for the holiday. So I went to the local orthopedic urgent care center. My plan is supposed to have an urgent care co-pay of $30. UHC wants me to pay $179.

UHC MRI request has been PENDING for 2 months. I called UHC they they lied to me saying the George Washington University Medical Center was not in their network of approved providers. I called again after talking to GWU and "Lashanda" said that she would email me the listing showing GWU as an approved provider. No email has arrived. It is clear the UHC has a priority of making $$$$. Over 2 months to get an approval? Never choose UHC if you have a choice.

Don't walk away from United Health Care. Run. As fast as you can. My disabled son needed a $11,000 medical device to hear. Because it's UHC I spent a lot of time getting the pre approval in writing so there would be no problems. It took six months and over 30 hours of my time to get UHC to pay for it after they pre-approved it, and I am actually in the medical billing profession so I know what I'm doing. They are horrible. They stalled by saying they needed proof that it had been delivered to us, then they wanted the packing slip, and then they had no reason at all and just decided not to pay it 4 months. It took a serious threat of a lawsuit to finally get someone to pay the bill. This Is Not Unusual. It is the norm for UHC. If you can, get Blue Cross Blue Shield.

I have the option to set aside money for medical expenses and childcare through my employer. They are very slow to pay claims and frequently reject claims unless everything is exactly correct. For instance, a recent claim was rejected because the paperwork submitted included one date that predated the claim year. There was no claim for that money - the date just happened to be on the itemized receipt from the daycare service. Customer service was extremely unhelpful in resolving the issue. They insisted I start over again with new paperwork. This meant I had to go to my daycare provider and have them provide me with a new receipt for the same dates without the one offending date on it. I'm still waiting to resolve this. I would not recommend this "service" to my worst enemy.

I went to my regular doctor and United Health Care did not pay the bill. They made clerical error on which Dr ** I should have coverage with. Even though I put in the correct MPI number they are saying it is my fault. They sent the wrong Dr ** of the insurance card. WTF....

I receive EOBs on a regular basis that post the same claim multiple times. (i.e. I picked up a prescription for $15 and it posts 3 times.) When I call to investigate (if I get a knowledgeable rep or escalate to supervisor) they tell me 2 claims have been reversed in the "medical system" but not in the "pharmacy system". So the first problem is that many reps don't know how to check both systems to see the discrepancy, so they don't know the answer or give you the incorrect information about the claim. This requires another call or escalation to supervision.

I had previously used this website, but somehow Username and password had become corrupted on their site. I tried to log in today May 21 2019 and things didn't match and try and I might for over 30 minutes I tried to get things done, but to no avail. Right now they are the most pathetic medicare operation that I have seen. It should have been an easy fix since I have had problems with this type of thing in the past and it was fixed quickly. In their internet change it is not thought out thoroughly, and now it is a nightmare to make any changes.

UHC has been my insurance provider for many years. They write and phone constantly urging that patients use their other services such as phone a nurse or chat with a nurse online. I have tried using this service and found it to just be another bureaucratic layer in a large insurance company that provides little benefit. I don't know if they are trying to second guess the medical professionals or what. They rarely will answer a specific question saying that they are not allowed by UHC to offer any opinions or information. I have tried to make use of this service as it is one of my plan benefits. I believe this service is merely a waste of time and effort. I will simply take my questions and concerns to my primary care physician.

First, they deny every single claim that comes in from a specialist, always say no referral, and every time when they look they find the referral. They deny authorizations on tests the Dr wants. It's terrible, come on open season so I can get out.

I was fine and everything was working fine, when I received a letter terminating my autopay through Social Security deduction and instructing me to contact their service rep to pay my premium. That began a nightmare that has consumed three days wasted and I still have not received any help to make any progress. All I want to do is pay the company, yet they make that IMPOSSIBLE to do.

How is it possible that these insurance companies charge retired people the same amount in copays premiums as those who are still working? How do you expect the senior citizens feel good about being retired when faced with exorbitant copays and premiums and live on fixed incomes. The seniors in this country are treated like second class citizens.

Every month this year, I had to call United Healthcare or mail them a letter to send me a prescription summary each month. Last year they had been sending the summary for every month. I noticed this year you have to run them down for a summary. I had to call and write for a summary. They are one of the worst healthcare organization in the US. The people who a answers the phone act like goobers. They can't give you straight answer. They don't know what you are saying. They talked like the finished third grade. They need to get out Medicare business. I will be changing insurance for the new year. Can't do it now. New Medicare patients need to go elsewhere for benefits.

This is a joke! They pay for nothing, and finding a dentist in network is impossible! I dropped it in October of 2018 but continued being billed. Then find I owe huge amount to, dentist they refused to pay. Terrible service, no one knows what is going on. Never again will I purchase a Ryder!

My Mom has dementia and is in Stage 7. She is bedridden and we need a hospital bed to be able to raise and lower her and put her in different positions. UHC has told me any Medicare approved supplier can do it. But when they try, UHC tells them they are not a UHC approved provider. When UHC is asked who are their providers, they give me on in Ohio and 1 in NJ. I am in Florida. I feel they are trying not to give us the help we need. Up to now we haven't made any claims and paid out of our own pocket. So help us now!!!

I was transferred five times, the last time I was given a number if we get disconnected and it was the wrong phone number 866-755-2648. I lost my health spending card and I just need a replacement, I been calling about this same issue for 3 months...Just horrible.

United Health Care mailed me a card cancelling notices and future information sent through the mail without my authorization. I went to their website and could not make changes to receive my notifications through the mail. I understand their need to save money by making all correspondence online, but they should request authorization first. This leaves us shutout from possible important information that may be needed for our health and to save costs.

I purchased a temporary plan between jobs. I needed to see a doctor. When I tried to use it I called every doctor on their list within 50 miles of my home. I was told a minimum of 45 up to 75 days to be seen. And in many cases they refused new patients on a temporary appointment plan altogether. I was forced to seek public health options which was completely demoralizing and embarrassing. I immediately canceled my policy three days after purchase. It is now 20 days later and I have still not received a refund. Customer service told me 5-15 business days to be paid. This is the worst experience I have ever had with any insurance company. I will tell you now do not buy from this company. They are a joke!

Why did AARP’s UnitedHealthcare cut Silver Sneakers? Fitness and fellowship is so important for seniors. Very misleading to state they have replaced it with something better when they have NOT. Online and telephone services and/or a discount are nothing compared to free gym memberships. Why make this terrible choice then fabricate excuses. Shame on you. Let’s protest and find a company who carries his great benefit.

I have dealt with customer service on two occasions for my mom. Once for chiropractic which I called for preapproval and they said we were good to go and then reengaged. The office manager after 6 months got them to admit mom had coverage but would not say where. My mom is a senior she cannot afford bills that should not be hers to pay. The other day I called to update her MD...it was 45 min and finally I thought we had it. I got the card today and it was totally wrong. The person that was taking the info said my mom was not registered with her former MD in their computer... And yet they have sent us cards previous with the right doctor. I am partial caregiver to my mom I do not have time to waste. Tonight my brother tried to go online and do it and the website would not save any of the info... I use chiropractic and I am 65. I would never go with this company and I am telling everyone who will listen.

My Deducible 2,500.00 + Co-pays + Premiums. Why have it...? I'm so confuse in regards how this insurance operated. It seems like every time I go to the doctors I get a bill and I end up paying more than the insurance company. All my life I have been healthy out of the hospital, I haven't need to use insurances as much but now I'm getting old and some issues pop up, I wonder if car's insurance give users credit to good drivers why healthy people don't get bonuses or credit to their deducible. If my case I never had any need to use any major medical service until now I'm 53, so for the last 33 years I have been paid insurance via my employees. I haven't use it. Money in the trash...

I have never had so much frustration from an insurance company trying to get my medications, the preauthorization process which has already taken 4 weeks because they continually request one more thing from the doctors over & over. Then after you have the preauthorizations & go to fill your medications they deny the preauthorization number that just issued you & tell you that they need to reevaluate the previous authorizations as a whole & your doctor now needs to make a direct call & provide the same information in order for United to issue a new preauthorization for the already preauthorized medications; have I lost you yet? Yeah me too, as well as my Doctor being frustrated with United (they are now evaluating whether to accept new patients covered through United due to this garbage), my Pharmacy has had it with them, all have said they have never had so much problem with an insurance company.

UMR has been fighting me for 3 months not wanting to pay. I had to pay $21,000 upfront to remove cancer from my breast. Their insurance submission is so complicated I had to hire someone to help, even then it’s not working. We pay so much a month for health care. I can’t believe we are being treated this way.

I cancelled my Dental Care with United Health Care in September 2018. They continued to bill me. In October they were notified that I was still being charged for Dental coverage. I recently received a bill from them for almost $300.00 which included dental coverage for the past year and this year. My daughter and I were on the phone for 66 minutes while the Representative tried to find out what to do.

The AARP Medicare PPO is garbage. They lied and told me my dentist was in network; he has not been in network for 3 years! The in network dentists all require you to get other services before you're covered cleanings/Xrays. Also their covered prescription drugs are more expensive with this insurance. Costco told me to not use the insurance and I got a better price. This is for their covered drugs! Do not listen to Joe Namath hyping these Medicare Advantage plans!