UnitedHealthCare Reviews

I needed to dispute a rejection of a charge from an out of network provider. They had me physically mail copious amounts of paperwork and then did nothing with it when they got it. I would call the special number to ask about it's progress and they would either say they couldn't find anything about it or they would lie and say it was still in process. It wasn't until 5 months later that I found out that they had me mail the paperwork to the wrong entity. Unbelievable. 5 months of lost therapy. I won't get those 5 months back. And they would just flat out lie to me to get me off the phone. I didn't pester them, I would simply call for status. They don't know their You Know What's from a hole in the ground.

Never again! UnitedHealthcare will not approve necessary surgery procedure. My doctor had to present, argue, and fight for me. CEO is the highest paid CEOs. Doctor privately told me that UnitedHealth is the most difficult insurance to work with. I am leaving this plan as soon as enrollment period opens in November.

I spoke with UHC on Mar 30 2022. Jaclyn gave me incorrect information. That caused me not to have a PCP for the month of April. Even though they know that their agent made a mistake they are not willing to correct the error. Bye UHC, Hello Humana. Do not use UHC.

$450 a month and NOTHING was covered. No doctor visits, no annual lady visits, no meds....NOTHING. What in the heck did I pay $450 a month for!?!? This should be illegal and shut down. Nothing in the literature prior to picking a plan stated nothing would be covered under their more expensive plan. Do not get this insurance, it's a scam!

Worst coverage!! They denied 3 of the 5 claims from my preventive wellness visit. This was after I called to make sure doc was in network and that the visit would be covered. I have had to call every week for the last 4 months due to issues of them denying coverage and then claiming something else. They also refused to give us our summary benefit coverage even after our employer called them and said they needed to provide it! It costs more money after a deductible has been met rather than less!! RIDICULOUS!!!!

Adding rudeness to incompetence makes for a new low in UHC customer care. I, and other relatives, will likely not renew with UHC next year as a consequence. Briefly, I was told by my provider of a $345 estimated copay for a test procedure. I called UHC customer service to understand how that number was arrived at (and whether I should change anything such as facility...)

I purchased a Critical Illness policy over 2 years ago, before COVID. Last Oct I was hospitalized with COVID. I had Viral Pneumonia and blood clots in my lungs. My bill was almost 10k and my policy covered up to 40k. After about 5 months of submitting claims, they denied all payment! They said COVID was covered under critical care! I was furious! I've never been so disappointed in health care as I am today. Never ever get insurance through United Health Care!!

UHC is by far the worst customer experience I have ever had with ANY company. Period. And it was at the expense of my wife's mental health. Incorrect information given multiple times, un-ethical practices with changing coverage mid-year, hours on the phone, and appeals unanswered after weeks of being submitted. The only way I can understand that they are still in business is that they offer low prices because they absolutely do not care about customers and with health insurance laws we are helpless to make any changes outside of open enrollment. I am filing a formal ethics complaint with the my state.

Almost every single day for the last year I have received junk mail for Medicare. I have called the company several times to be taken off their mailing list. I do not need, nor want, Medicare as I am a veteran and all my medical, vision, and dental needs are taken care of through the VA. Even one of UHCs that I spoke to was unaware of this and she said her husband and father are veterans. It's sad that I have to education one of your people. My last call was transferred to AARP. The call before that the representative was nothing but argumentative. When I asked for a supervisor she put me on hold for 13 minutes then disconnected the call. And you think I would even consider doing business with a company like this even if I needed/wanted Medicare? You are sorely mistaken.

UHC Administration Staff are poorly trained, inconsistent, inefficient with answering questions about claims and processing claims. There are too many hands in the processing of claims making it very confusing for UHC and for the customer. I have 34 claims of out of network reimbursements since beginning of May 2021 and only receive reimbursement for 6 claims out of the 34 early on then as months went on nothing. UHC gave me lame excuses like their machine that takes the forms came out blurry on their end, or some went through processing and others didn't because certain reps got confused and denied some, then they need treatment records, then a weeks go by and need more info on the treatment records and it goes on. Almost like they do this to see if people will give up and they don't have to reimburse.

I had the unfortunate experience of having United Health Care for 8 months last year and it was the most negative experience I have ever had with an insurance company. My husband says watching me interact with United healthcare is like watching a real life Lifetime Movie. In short, United Healthcare looks to find any and every reason to deny coverage instead of helping someone who really needs it. Issue 1. I needed a minor procedure done. My doctor called United healthcare and gave them the codes for a procedure and the doctor was told it would be covered. So I made the appointment. United healthcare paid the claim and then reversed it citing the codes used as the issue. My doctor has appealed this twice since they used the same codes they initially called about, and United healthcare continues to deny it. I now have to pay for the procedure out of pocket. That cost is $800.

I have been given false and incorrect information from United Healthcare Hearing time after time, including from a supervisor. After 7 phone calls, I am finally informed that yes, I was given false information more than once before, including from a supervisor. Sorry. That's it. They are incompetent.

I'm pretty familiar with United Healthcare. I wanted to switch to mail-order. I had an old $30 balance & I was told that they would override the payment in order to get crucial medication until I was able get the payment from 7 yrs ago taken care of. The customer service representative are untrained in handling complicated calls. Instead of handling the call correctly they lied and said they override my payment for crucial meds. They're free anyways. This was a serious life threatening situation, and you'd rather lie and get me off the phone instead of handling the call. It's important to me that you care about your customers. Whatever you do represents United Healthcare. I'd fire the person that gave me false information, and me to think my situation was taken care of. I like the fact 7 yrs ago when I done the mail order pharmacy they were on time with the orders, but I start getting my packages taken.

United Healthcare Medicare plan told me I have Medical coverage in other states. As I got sick on vacation in another state I got a total bill, because united only covers home town/state. United also talked me in to schedule house call visit and to receive $70 in credit card. First visit person lied that she was there and she couldn’t been there, due to our dogs, plus I waited hours. United did not honor promise and had to rescheduled appt. Appt was beginning Nov 2021, now Feb 2022. After 2 complaints and 3 calls I still have not received card. United also told me I have free gym excess anywhere in USA which was so in 2021, but they no longer have silver sneakers and therefore only have gym in hometown and not where vacationing any longer. Dental benefits has also decreased and lose of coverage. Hearing aid coverage is no longer available. Customer service lied, gave me wrong info, and hung up on me at numerous calls to get info.

Have had this insurance for years and now when I need the catheterization they are stalling. Case was marked URGENT and it’s been 14 days of stalling, miscommunication, and confusion on United’s part. Customer service tells me computers are not updating. Called again and said nothing was submitted. Doc said did submit. Third call took 56 minutes!! And was told now they want more info and a peer to peer call (as if my doc office has nothing to do but talk with them when they have 50 other patients to schedule.) Called again was told didn’t need ANY authorization due to cardiac issue. Still getting run around. When their staff forgot to put their phone on mute, I heard them say “This is why people are pissed at us. WE don’t even know what we are doing”. POOR Recommendation.

I had a stroke in 2017, May. It took the right side out at 75% leaving me with left side foot drop and left arm negotiation problems. Recently I have been able to, with a walker, get up and down steps, mow my grass with a zero turn mower and get back to the woodworking shop. I had to explain to UHC via their support line why we thought Botox Shots would help, they finally said they would help pay for it. I was thankful for that help. Unfortunately it didn't help long term. It is a must to push yourself and trust yourself that it can be done. I don't know what I would do without UHC as they have helped me with other things also. Thanks for listening. Insurance under any circumstances is a must. Fortunately I am retired.

Got a new account via the exchange. Can't sign in to new account because it defaults to old one. Been trying to get a hold of customer service for a week and a half. More than eight hours on the phone with various customer service agents from various departments, from old department to new one to IT to web services. No one can fix it. No one offers any kind of solution. At most they tell me to keep trying and maybe it'll be fixed next time. No solutions. They simply do not care.

Medicare takes a big bite out of my income whether I choose UHC or not. The customer service even during Covid era, has been great, where other companies are extremely lacking. They haven't been able to lower my co-payments for specialist visits, but they do try to encourage me to maintain better health with $ quota of free OTC merchandise as well as bonuses for annual physicals and flu shots. I believe this company has been very customer focused when others have not.

High deductible plans have created the atmosphere that we feared the most. More cost sharing is not what the people wanted. We wanted more freedom to decide what health services we wanted and our physicians to decide what is needed. Some procedure are arbitrarily denied based on algorithms that were created based on conditions that don't necessarily apply for everyone. The human body is complex and should not be looked at as a one size fits all model

Ask what's going on and you tell them, but they don't get it unless you are about to jump off a bridge or hurt yourself, if none apply it's like, "How can we help you" and but not if it was their family or love one. This alone may send you to the bridge to jump. All that's wants to be really answered is, "Are you thinking about hurting yourself or someone." In having started/had my own support group for women, there's a lack of understanding that someone's life in your hands could mean the difference between life and death for that person. I felt like I had no one to really listen to what I was saying [I'm mentally, emotionally and physically broken-exhausted]. WHO cares not many health care professionals.

BTW, I AM STILL SLEEP DEPRIVED. My prescription from my doctor was on 11/18/2021. It is now December 10th and UHC continues to block paying for it. THAT’S 28 DAYS. WTF? BTW, I AM STILL SLEEP DEPRIVED. Have been on the phone multiple times for hours trying to get United Health Care to approve payment on my prescribed medicine. Originally my doc wrote a script AND pre-authorization for ** to Walgreens pharmacy. Unfortunately, Walgreens errored and sent in a request to UHC for payment of a “generic” **. Good catch, or so I thought.

Health insurance world is complex and United Health Care Company makes it more convoluted. I UHC took my monthly premium payment of $1,349 and refused to cover a much needed double hernia surgery. I am attaching the "paragraph" in my United Health insurance policy that they are hanging their theory on for not covering the cost of my hernia surgery. They claim that unless it is an emergency hernia surgery is not covered. My condition met the criteria of emergency based on their definition.

I went to my in network dentist in october 2021 for dental work. United Health Care contract with my dentist expired in June 2021. Like I am suppose to know that!! Who terminates a contract in mid year. I spent over 2 hours on the phone trying go get them to pay. I had to pay out of my own pocket!!! I am running away from this company. Going to either anthem or devoted. They have better coverage anyway.

United Health Care is surely the worst insurance company that I have ever dealt with. Their internal system is messy, they keep declining claims for random reasons that they never notify customers. When calling up, the customer service lady was extremely rude, spending time arguing with the customers, instead of listening and trying to help. Emails sent to them always got ignored and you have to call up to go through the worst customer service again. Their service surely ruins your day. Even when the claims were approved, their cover is extremely minimal. I'm honestly impressed how such a terrible company still can be in the business!

Over the course of the last couple of months, I have spent over 20 hours on the phone with UHC representatives in order to sign up for my extended cobra benefits. I have ALWAYS been the beneficiary of UHC insurance for my husband and me. Despite that, UHC had my husband registered as the beneficiary, I called to have this changed to my SS # and make me the beneficiary. I found out when I went to log in that they changed the data to my son's SS# and made him a beneficiary! He is not even on the plan!!!!

After copious research, and having received multiple mailings from UHC since last March when they discovered I was on both Medicare and Level 1 MassHealth (Medicaid), urging me to enroll in their Senior Care Options (HMO D-SNP) dual eligible plan, I called them on 10/18 hoping to do just that. That day their CSR Rochelle told me a certified sales agent was going to call me. When that didn't happen, I called again on 10/26 at which time their CSR "Malia" made the same promise. Lacking any call by 11/5, I filled out a enrollment application at the UHC website and mailed it in.

Transportation by Modivcare is absolutely the worst people to schedule trips. They route our calls across seas and the people who book our Transportation. They never get it right and hang up the phone or transfer you to someone who can't help. It takes a 30 minutes sometimes 60 minutes to book a simple trip. I can't handle the unprofessional callers...

I work for a surgeon and getting surgery approvals for UHC is a nightmare. I recently had an urgent authorization for a patient needing immediate surgery. When I started the authorization I was told that it was started as expedited and that I would have an answer in 48 to 72 hours. That was a lie! It was never started as expedited. When I called to speak with a supervisor to find out why I was told that it was expedited when it wasn't the supervisor advised that it was and it was not. I think she knew I was mad and just wanted me off the phone.

We obtained pre-authorizations before using an in-network specialist. Nevertheless, for a month, they have denied our claims despite our having repeatedly sent them the payment receipts as well as scans and images of their own preauthorization letters. I’ve never before had such a disorganized and inappropriate customer service organization to deal with.

I am a physical therapist in New York, and I have been in practice since 2000. I presently run several orthopedic practices in NYC, and we are out of network providers with United Healthcare. I am absolutely horrified at how unethical this insurance company has become in the past couple of years. However, 2021 has been the most abhorrent year, which is absolutely disgusting given the fact that we are in a pandemic and we healthcare workers are just trying to get by while taking care of the public. I am currently dealing with a number of claims that are being denied for various unbelievably unethical reasons. We are asked to submit notes constantly, which we upload as instructed on the United Healthcare portal, and then we are told time and time again that the notes "were not received" or "were lost in the system."

My prescription went from $15 to $110.89 in one year. My zero deductible went up to $445. I am paying more out of pocket this year than I have in all the years I had this coverage put together. They change the tier and we pay the price. I have called. All I do is hold on. Representatives have no knowledge at all what or how to assist. If it was a choice I would have rated this plan a ZERO!

I have worked for a Critical Illness Recovery Hospital (CIRH or LTAC) for 3 years. Our patients are referred from lower a level of care in hopes of receiving aggressive treatment to recover from an illness and regain their strength enough for rehab or return home. I would estimate nearly every UHC referral is denied by the insurance company. Even after P2Ps and Appeals (which take weeks), patients will die at the STAC. In my opinion, they consistently roll the dice with people's health to chance the patient might get better at a lower level, less expensive level of care, but I only time and time again see patients die while waiting for the appeal. All other insurances have reasonable responses within reasonable time to get the patient the treatment they need, while United Healthcare gambles with people’s lives to save money. Someone needs to be held accountable for these referral denials!

As a Disabled person, who has Mental Health Illnesses and Chronic Illnesses, my Healthcare is very important to me. I needed to find a Care Manager to assist me with finding Counseling Services plus Dental Services and A new Primary Doctor. UHC said they did all of that. I signed up with them and was immediately put into a Call BLOCK on my private cellphone where ALL my calls go to 1 unhelpful TINA S. who did nothing for me. NOTHING!

I called to inquire about my payment. After being transferred 3 times and 45 minutes later I was told I was talking to the wrong department. I was then transferred to the prescription department and disconnected. I called back the next day and told the agent what I was calling about, transferred to billing who didn't speak clear English, put on hold 3 times and finally after 1,5 hrs have up and hung up.

I called UHC last week to ask for counselling services. I was asked a series of questions then I was placed on hold without any notice just to be transferred from place to place for about 5 hours! Run!

I contacted UHC for pre-approval for an appointment with Psychologist. They told me that all the "out of network" Psychologist services are fully covered in my plan. But after submitting the bills I was told that any consultation greater than 59 mins is not covered. Most of the consultation are for 1 hr so the limit of 59 mins was kept intentionally to reject the claims. That was also not explained during preapproval. Another issue mentioned by them to reject the claim was that the tax_id number should be of the doctor and not the facility. This was also not explained in advance.

DO NOT USE THIS INSURANCE CARRIER if you plan on doing anything more than regular Dr. visits. Anything past routine Dr. visits will not be honored/covered, despite what they say. I have a Dr saying I need a surgery for my health and the chat rep said it was covered but when it came to the Dr. to verify coverage they have declined it twice. What am I paying for?!?!

They told me my plan would cover extraction, found out from dentist it doesn't. So I called UHC again, got additional coverage, they said would cover extraction but not so again. So I went round and round with them and now they say the manager call me in 2 days. They didn't want to switch me because I changed once already but it's because of you people at uhc who do not know your own plans well at all. Bad experience.

The price is way too high for the coverage and the out of pocket expenses. Especially since people on the market place get it for little to no cost. By the time it’s all said and done, all of my income goes to medical bills. We make too much to qualify and not enough to survive. It’s not right, especially when you get closer to retirement.

United Healthcare’s Insurance plan has helped me cover all of my necessary health requirements plus offers the added benefits of annual health maintenance assessments which I just learned covers my monthly gym membership as well.

So, I am 74 years old, retired with a pension from the Teachers Retirement System of Texas (TRS). I retired in 2002 and at that time TRS provided deal, vision and health insurance in different tiers of care. The higher the level you chose the more the premium cost. Three years into retirement and the dental and vision had gone away and the premiums for health care were more than I could afford. As soon as I was eligible for Medicare, I opted out of TRS and went with United Health Care the AARP program. Wow, what a difference. Health care, prescription drugs, dental and vision coverage all at a cost I could afford. All was well until I hit 73 years of age, now here I sit after three strokes and a heart attack. Still covered by the same policy.

Great insurance overall, however I received a statement through mail, from a doctor in Nashville TN. Not detailing what the visit was for and dated 1-10-21. More detailed billing information on statements would be helpful.

My final thoughts are this is a great insurance company for healthcare. The plan that members have to select from is phenomenal, which details a great plans and have anyone interest at hand, which so many selections.

I receive United Healthcare Medicare Advantage through my retirement from the State of Texas. I believe that it is the best healthcare offered in the state of Texas. I have been extremely pleased with all provisions so far. It is superior to the healthcare it replaced in January 2021 (Humana). There are many updated benefits aimed toward wellness that I believe will reduce healthcare cost in general for the company and for the individual client.

I have been with AARP United Healthcare since I turned 65 in 2020. I bought the Plan G so it would cover well. They refuse to cover what Medicare leaves for me to pay. Their representatives are unhelpful.

Great connection network. Easy way to make appointments with specialists. Nice reviews and recommendations. I am new to this insurance, but it is working perfectly so far. I totally recommend this insurance because it is very practical and rated.

*Absolutely Horrible*. My employer switched providers from Aetna to United HealthCare in January. I work for a great company who has always taken amazing care of its employees. However, after the 27th time HR tried to convince us that we would have the same effective coverage, I grew suspicious. These clowns epitomize what is wrong with medicine today. They are the ones who are trying to keep patients from going to Emergency Rooms: **.

I went to the ER when I could not get into my primary care doc for extreme pain in my torso. (They wouldn't have been able to do anything other than send me to the ER.) Turns out I had acute pancreatitis from a reaction to an antibiotic. The ER doc admitted me to the hospital because I needed to be on IV fluids (lots of them) as I was not allowed to eat or drink anything and were very concerned my pulse was extremely high. United Healthcare said they are denying the claim for the hospital stay because I was considered "stable."

For 8 days I have been battling with these people for my prescription, over that period of time my doctors office has been in contact with them on at least 3 different occasions to express the urgency, my pharmacy 2, 3, 4 times a day, I myself everyday for 8 days. Still no authorization, yet from day one I am told 24 to 48 hrs, here I am a week later and still nothing. I've gotten a different lie each time, I've been through the wringer with these liars. Amanda, William, Kevin, are the latest today alone. I have just paid out of pocket AGAIN for prescriptions that they are supposed to cover. Prescriptions they've covered in the past. Almost $400.00 a month in premium payments on top of the employer payments and they are the worst, corporate thieves in healthcare. Do yourself and your wallet a favor go elsewhere for insurance. I will be.

My insurance was canceled due to New York State of Health stating that I have an open insurance policy with United Health Care. They told me that to reinstate my insurance, I would need either a letter of cancelation or a letter that states that I do not, and have never had an open insurance policy with United Healthcare. I have been calling United Healthcare for over 4 weeks now. They tell me I do not have an active claim with them but the only person who can help get me the letter is a supervisor. Every single time they cannot connect me to one and they just state that a supervisor will call me to help me with the letter I require. A supervisor to this day has never called. I have been calling every day or every other day for 3-4 weeks+ and all United Healthcare does is bounce me around different departments and then hang up on me. At this point I'm wondering if the only thing that I can do is proceed legal action because I am at the end of my rope.

My husband has a needed medical procedure. The medical clinic sent in paperwork on June 25 to get authorization, as of July 6th he is still waiting to be approved. Spoke with a supervisor and she stated it could take up to 14 days. I can't believe it can take that long, he could be dead by before it gets approved. At least the clinic gave me warning sign to look for and if they appear to get him to the emergency room. This is not good!!!

I question the 5 star reviews on this site as UHC would never get 5 stars from a real person. They suck and any questions get new insurance. They don't help you have no answers and no providers. They SUCK.

I needed to order new insurance cards, and update my address. I tried doing it online, but the system didn't recognize me. I called the customer service line, and was put on hold several times, and passed along to different agents who all claim it wasn't their dept. After nearly an hour, and the 3rd or 4th person who was going to pass me off to the next person I finally said this is enough and told the person on the other end to stop the ** and change my address which he promptly obliged. I don't see what is so difficult about typing a few keystrokes, and saying have a good day. I am so tired of dealing with companies like this. Totally ridiculous.

This is the worst insurance company that I have ever dealt with. I use them for my MEDICARE PART D. Their reimbursement for claims is very low to non-existent. They also have very high fees, i.e. $99 per month. Furthermore, it is impossible to reach this company by phone, E-mail or regular mail. It feels like they deliberately make it difficult. For instance you are often suspended from their website after two tries. I have tried to complain to Medicare, but they never reply. What a circus. I will have to sue them for malpractice.

$1000 a month for their insurance. They advertise $5 copay for prescriptions. When I went to pickup at the pharmacy they made me co to, it was $53 for a week. Any other much cheaper insurance, the copay was $10 copay. It’s a common med. I stayed on the phone an hour and a half just to be told to use GoodRx. Lol. This is not a joke. Good rx had this med for half the price of United Health Care. I picked United health care because of the $5 copay. I guess once they get your $ they can do what they want. Please do yourself a favor and do not use United healthcare. I wish I hadn’t.

After a year in with this insurance company and at 1200 per month there were no prior reports of issues with my knee. After a fall few weeks prior on my knee, I scheduled an appt with the bone and joint Dr I found after 1 week in, due to my knee bothering me. The office performed tests and a shot of ** seemed to do the trick, they scheduled me for a follow up.

UNITED HEALTHCARE SCAM AND UNSCRUPULOUS EDGE PARK. For over six weeks now, I have been trying to fill a prescription for Freestyle Libre 2 reader and sensor. I have been using Freestyle Libre for the last 2 years with the same United Healthcare Insurance before switching to AARP United Healthcare Advantage (PPO). Before now, I was able to fill my prescription with any pharmacy of my choice. But right now, United Healthcare has a preferred vendor Edge Park. Edge Park is the worst online medical supply company I had ever dealt with. The reps are so confused and constantly in disarray. Their website is not user friendly at all.

They discriminate against pre-existing conditions and HIV/gay/older people. My spouse was discriminated and denied/rejected from getting insurance from UnitedHealthcare and their underwriters, Golden Rule Insurance Company. United Health and Golden Rule show no care and compassion toward older HIV and gay people who are in transition for insurance and they discriminate. What would Jesus do? I do not think he would deny or reject people like these insurance companies have done to us. The government should intervene and not allow them to discriminate again HIV or pre-existing conditions and reject and deny them. They showed no care or compassion and humans should be protected against discrimination and this hate and rejection of companies who are supposed to provide a service to humans for their health and well being. Their discrimination and denial of a human right is sad to see in this day and age.

Great Benefit Emulators (See The Rainmaker novel/film). Mircromanaging my treatment plan and denying the prescribed meds because of the price alone. Despite the expertise of my specialists, after 3 years on the right combination of meds, Great Benefit, I mean UHC, wants me to try cheaper therapies that we have already tried without success. My health is clearly not their concern, just the cost of my health. Customer service reps: it's always a different dept that must handle some other detail, an endless wait to be transferred and an accidental disconnection during the transfer. Every time I call.

UnitedHealthcare is the worse health care. My doctor send three times authorization for my med and United Health care rejected and now I am not able to take my medicine. It’s a horrible company. Even for genetic you need authorization. You pay all these money and can’t get your medication.

When I purchased my United Healthcare supplement policy I was told "We are the best when it comes to yearly increases," that is a ''big fat lie". Not true at all. Almost $20.00 in two years, that's not counting the yearly deductible. Gary **, the truth.

This company was more interested in $$$, vs actual or welfare and outcomes! They could care less, we often avoid medical care in general as too expensive because of their consistent incorrect procedure quotes. They don't $$$ cover what they are liable for or their $$$ mistakes. The patient/ client pays the inflated prices!

I have had United Healthcare on and off for a number of years. In the past, I found them overall to be easy to work with. Having reached Medicare age, I find myself covered by them once again but with a difference. Seeing my primary care physician is generally no problem but, actually visiting any other specialist even with a referral from my physician is a pain in the **.

This is the worst business I have ever dealt with, even worse than businesses are located in the third world. They try to make your life hard in order to make you give up on appeal. Their customer service provides no help. I really wish someone will Instivgate this company.

Worst healthcare experience ever. I applied for coverage, never received an approval letter, and then they charged me for 18 months without ever even letting me know I had coverage. When I went to contest it, they ignored my letter to Appeals and Grievance Administrator and now say my account is not active so I can't do any more appeals. Horrible, will never use them again.

We reinstated a policy last year (2020) and they put in the information incorrectly. The first payment they took out two months so we were paid up to the end of the year. Then around Christmas time they took out a whole year instead of the monthly payments that were supposed to be set up. After days and hours on hold and being tossed back and forth between departments and told one thing and then another and another and another, I finally get someone helpful that gets the money refunded and the policy set up correctly. Or so I thought. Apparently they had to cancel our policy in order to refund but when they went to reinstate the policy the system automatically denied it because there was a policy already within 24 months. NO **. So our policy was never reinstated and never taken care of and the address is still wrong on it. After calling again I find out I have to fill out the paperwork all over again in order to reinstate the old policy.

My wife had a recent gynecologist procedure, which involved an outpatient stay in our local women's hospital and for her to be put under anesthesia. I delivered her to the hospital in the morning and picked her up in the afternoon. All was coordinated and facilitated by the caring doctors and nursing staff. To include calls prior and calls post op. The procedure was a success and kept my wife from needing a hysterectomy. Thus it was proactive. Additionally, all of this was covered with no copayments for either the hospital visit or the associated medical prescriptions. Overall, we're 100% satisfied.

I've been with United Health Care for quite some time, I only use it as a backup insurance for when I can't be seen by the VA, United healthcare has taken care of me when I needed them to, although my primary insurance is the VA, I still use United healthcare somewhat, they do a good job on providing me with good healthcare, I feel pretty comfortable with United healthcare as my secondary insurance.

The plan I have is their PPO. This covers most all physician visits without deductible, small specialist deductible, good hospital coverage, wide provider access, very good drug coverage and OTC ($40 per quarter) that offers many good products sent to your home, all at no additional cost except for the normal part B premium.

Have been very please with the services offered to me thru this healthcare. Great benefits. Easy to reach customer service. Has covered all the health issues I have had without any problems. Easy referral to specialist's with a list of several doctors to choose from.

The insurance company don't really cover all the expenses. You are limited to where you can go. On a whole I can say that they cover visits whenever I am out of town. The customer service is great. They respond quickly and seem very knowledgeable.

This was an added Insurance because I am older and nearing retirement. This Insurance was easy to apply for with many benefits worth looking in to. There are no hidden agendas and all online staff are great.

First grievance: customer service rep, who was VERY unknowing about EVERYTHING lied and said she was mailing my benefits info...must have gotten lost in the post election pre-Christmas mail. Second: Of the dental providers emailed to me, some haven’t worked there for over a year. Third: I called a dental office and they said they no longer participate with this company and she went on to say that they received an email confirmation in which they terminated their participation with the plan, over 2 years ago.

I used to love this company. I only used it for regular visits and such. Now when I need them for an actual procedure, they fail me. I have been dealing with a closed lock TMJ for months now. My jaw opens less than an inch. Can barely eat. Even have to turn my toothbrush sideways to get it in my mouth. I am in constant pain. My oral surgeon has been trying to deal with the third party company that UHC sublets the MRI pre-Auths to for months to get approval. They keep denying it. Saying I don’t meet the criteria.

UnitedHealthCare is a disgrace and a joke in every sense. Forget whatever they self-describe themselves as, as a consumer of a good or service, I find them to be not only woefully incompetent, but they lie, have out of date data, and I cannot understand how this does not equate to FRAUD. If you charge for a service – to provide medical resources for allegedly QUALIFIED, IN-NETWORK entities – and the database they allegedly maintain for subscribers (paying customers) has companies in it that are closed, have moved, or otherwise don’t exist (primary doctors, orthopedists, radiology), how is that not FRAUD?

I could not find dental claim info online. The chat function was disabled. I had to call customer service. Long wait. Horrible connection. My calls were repeatedly dropped. After redialing the nth time, I was finally connected to a live person, Josh. However he kept saying he could not hear me; and that if I could hear him, I should hang up and call again. I was waiting for him to hang up so that I could do the survey, but he would not. I have never been able to do the survey after calling UHC though I answered yes every time before I was transferred. I believe they intentionally not hang up so that callers could not do the survey because they know we would give very low ratings.

The myuhc website is very confusing and my coverage has extremely limited options. It uses I've had untreated injuries for months now while trying to find accessible care in my area that doesn't have awful independent reviews. The limited selection of quality primaries in my major metropolitan area is absurd. In speaking to numerous facilities, communicating my coverage is always met with confusion. The obvious goal of their "service" is to confuse and frustrate the vulnerable, limiting payouts and increasing profits. Haven't we had enough of this middleman shake down already? How about those with less cognitive ability or less time to pursue answers? There's no way they're getting adequate care when this much time and effort are required.

I am a diabetic that uses Dexcom, which is a blood glucose monitoring system that allows me to know my blood sugar immediately and will alert me to any low blood sugar levels. My birthday is in November, and when I called United Health Care I was told they can only begin coverage at the beginning of the fiscal year. I told them how I could receive my life dependent Dexcom supplies and I was told Medicare will cover this. After two weeks of being passed from one person to another in Medicare and being put on hold forever, I pleaded with United Health Care that I really needed coverage. I had thus far gone into a grand mal seizure and had woken up low on blood sugar various times.

Their Medicare advantage insurance is great. This web site is horrible. First of all, they have several sites. You try to sign in and you keep getting transferred to a different site. Customer service is very poor. Nice people but clearly not trained by their company. Putting the blame where it belongs.... with the management. Escalating to the top, still untrained people. I spent over 2 hours today trying to find out what blood glucose meters I could get. Still no answer. So simple, but impossible to get an answer or even help me find it on one of their web sites. Time to find another company that understands that a company is only as good as its service.

It's a reliable heath insurance with a great plan and coverage, I would recommend it to friends and family as it is important to have a good health insurance in today's day and age. I also love the customer service as they are friendly and helpful to answer any questions you might have.

You are able to set up an account and they will send you updates on claims processed and possible amounts you may owe for services provided. Their website is fairly easy to use and I notice they continue to make improvements to usability to make my coverage and claims easy to understand.

Very easy company to work with. Recently received offer of ** and home covid test to be shipped to me. They offer a lot of extras that other companies do not. I will be staying with them again in 2020 - 3 years in a row. I would highly recommend them.

I have been a UHC customer since 2017. I own the company and this is the policy that I can afford to offer myself and my employees. Before moving to UHC my insurance was a grandfathered policy with BCBSNC from before the ACA. My experience from day one with UHC has been horrible. In the first month after the change in policy UHC deigned most of the medications I was on and wanted me to restart the process of proving alternatives were not an ok choice. A process that I had gone through years before and with BCBSNC to finally reach the meds that worked and had the least side effects. This process literally cost me and the insurance company thousands of dollars as we tried the medications required as "approved". Lost time, countless blood test, visits every few weeks to review and make changes only to land back at the original starting point.

Will not help you get the care you need. Would NOT recommend this health insurance company if you need care out of state. Just wants their money and does not care about you. I need to see a doctor out of state for a procedure and will not help me get my care I need. An useless company. Now my health is getting worse.

Always answer questions, always helpful and great service. Easy to contact company, Helpful in finding a primary care physician, specialists. Good at explaining policy terms. Helpful in explaining prescriptions. Good at reminders.

My experience with United Health Care insurance has been great. I have been able to find great Doctors that accepts United Health Care. My choices in Doctors are not limited. I am also happy with the prices I have to pay for my prescriptions.

United Healthcare has a very polite and kind member service personnel. They always answer the phone. They even called the doctor for you and find providers like therapists and psychologist. They send you reminders about what preventive test you can have according to your age.

Good coverage, great customer service reps. My doctor is accessible and his staff is good and caring. The formulary covers all of my scrips at no cost. The pharmacy has set up automatic refills for scrips and supplies. I get a $50 per quarter allowance to buy over the counter medical supplies, drugs, vitamins and supplements.

During the last 2 years, I have had serious health issues, requiring numerous hospitalizations and an organ transplant in 2019. United Healthcare was there for me every step of the way. Coverage was phenomenal, customer service was outstanding. They provided an RN to monitor my case and work with me throughout my journey. They provided T&E expense reimbursement for my travel to my hospital - Jefferson U. Hospital - which was a center of excellence. I can’t say enough about how fantastic UHC is. I will be sorry when I have to switch in January, 2021.

We have an AARP Medicare Supplement plan that is with United Health Care. It is a great company to work with when you have a problem with a bill or coverage. The CSRs are knowledgeable and willing to help you. The plan we have is no longer available but if you had it when they discontinued it because of a new government regulation you can still keep it.

I would recommended because they offer a lot and have a great copay that's not too expensive. It's very affordable. I'm happy to have them and a peace of mind. I would tell everyone to get this insurance.

They are pretty good to deal with. Always let me know when there is a new claim. We have HSA so it is pretty straightforward. But they also have a way to pay claims through Instamed right on their website.

This Insurance company has denied every claim I submit. I pay almost 200.00 a month for basically nothing. The doctors I have seen so far have all said the same thing, this company is the worst, steer clear.

They have been a great insurance as far as handling emergencies, to flu shots from the local pharmacies. They also have wellness checks with nurses for you to be able to discuss your own health or ask questions.

My first 3 years with UHC were good but this year has been awful. Twice my medical practitioners have given me a referral to see an orthopedic surgeon for needed treatment for severe shoulder pain. Every name the UHC customer service reps have given me have answered that UHC no longer covers them. I have not been able to get the help I need.

I recommend UHC because of low copays and a great selection of participating physicians. They also screen their physicians and allow our reviews, in order to ensure we receive the best ones available.

United Healthcare has friendly people. They call regularly to check up on you and see if you need help. They remind you of shots should get to stay healthy. Their prescription plan is unbelievable, extremely affordable. The extra money for over the counter supplies are good to have I save $60 every 3 months for daily necessities. You get rewards for Dr. Visits, mammograms, flu shots. So many extra benefits!!

United Health Care is insurance that makes you sick. Their phone representatives are rude. Every claim will be initially denied. Surprise billing. Huge bills far above the estimated cost. I have contacted the state insurance commissioner for assistance. I ran out of chiropractic benefits before I met my annual deductible. Think about that for a moment. You will run out of benefits before you meet the deductible. The only reason I have an United Health Care policy is that it’s part of my salary package.

Great United Health Care's contract rates with doctors/laboratories/hospitals to keep them low as much as possible. Got up to 75% off billing charges. Great customer service despite takes time to respond. Sometime vague excuse forcing me to pay more.

I have a lot of experience with United Health Care. The good is that they are accepted at a lot of places as being in network. However one issue I seen with this is I had to take my son to the emergency room and when I got the billing back, the emergency room is in network, however the attending physician is not and is considered out of network. That is really sad cause I cannot say I want the emergency room but not the doctor. I have to watch their billing a lot cause they did not credit me for all of my payments for prescriptions but after I pointed it out to them they rechecked and found like three of them they never credited and then I got a refund for those.

I canceled my plan several months ago and every month they continue to charge me close to $100 just for Dental. I have called on several occasions and each time get assured it was just a glitch in their system and I will receive a full refund and a manager will call me back in 5-7 business days. Obviously I never receive that call and the cycle repeats.

Horrible disrespectful policies. Instead of looking at recent same year records I was refused evaluation by their doctor to establish primary care physician. I needed to find new doctor since previous went to Urgent Care medicine. Dr. Caesar ** held up his iPad and said he had to review a Emergency Room record from eight years earlier. He refused to let me see his screen or exact date. Optum was recent merger with health plan had ended more than 9 years earlier. I signed no HIPAA waiver. They believe they can access your medical records from any health group you ever had contact with, ignoring Federal Laws. He wrote a report that misrepresented our ten minute meeting when he only wanted to see ER report refusing to see current records. He wrote it taking old info from records years past. Bet he got paid for full office visit.

To go with them because of the Things that it covers. The advantage program is less expensive than all other companies advantage programs for what it covers, hearing aids they are covered. Eyeglasses are covered. Rides to the doctors.

Before the Affordable Care Act we had Blue Cross and it paid well. Now we have United Health Care Choice Plus (just don't get sick enough to use a hospital or their emergency room and maybe you can afford it). The premiums have skyrocketed and the services and payments have plummeted. Every year it pays less, we now have levels of generics! Even generic gout medicine you take during an outbreak of gout would have cost us over $60 even though that year our generic copay should have been $10 according to our insurance card, it was before the levels of generics was started. My husband declined the medicine opting for the cheaper heart meds he required.

My experiences with United Healthcare have been positive. The doctors have all been good although sometimes the wait to see a specialist is long. I'm not sure whether that is normal or if it is because of my policy. My biggest complaint is that it takes way too long to see a specialist.

I love the United Health Care from their choice of doctors to the easy app online. Its customer care is so helpful. Wouldn’t change my healthcare. They offer different plans for all income levels. My family and I all go with united health care.

They do provide insurance. However, they act arbitrarily with an attitude. They do not stand up for their insured. I had an issue with a provider who decided that he needed to raise my copayment. I called UHC and they did nothing. I pay more for a generic than I was paying for the brand. If you need customer service, forget about it. They know nothing and offer nothing. You are on your own.

Never had any problems with them paying my medical bills. I’ve been with them for many years and I am completely satisfied except of course the premiums go up every year but that’s to be expected. I would Recommend them. I don’t see any reason to change at this stage of the game.

Most doctors don't accept the insurance. My dentist and eye doctor does not accept this insurance. About from that I think the copay and the drug coverage is ok, but copays are on the high side. I used to have Cigna and it had a very good coverage and benefits.

Good coverage. Never any issues. Questions always answered satisfactorily. Co-pays are very reasonable. Accepted at most facilities. Claims are quickly available online, and easy to read and understand.

United Healthcare is alright. I wasn't the biggest fan of our benefits at the time. It was pretty expensive. They did have a great network for finding doctors easily which I enjoyed a lot. I would use them again, they're just not my preference.

Any customer service staff that I have talked to has resolved my issue on the first call. They know that I am calling before I talk to anyone. Every issue I have had has been resolved on the spot with speed.

I love the fact that we are able to use urgent care and virtual appointments. For that alone I would recommend to others. Another plus is medication prices are very low. They are also good about sending new insurance cards ahead of time.

United Healthcare offered a new bind plan, which is an amazing program and the best insurance I have ever had!! It is customizable and affordable. I hope I can continue with this plan for years!! Normally I debate even bothering with health insurance but no more.

I have been having United Health Care insurance for, let's just say a very long time. Good insurance company to have but for the amount you spend to have it I think the percentage of coverage could be better.

I have been a member for more than 7 year, I am completely satisfied with their health care coverage. Health insurance is good, It has all the major service provider in-network. Its app is good and user friendly, customer care representative are helpful and good knowledge.

I enrolled in United Healthcare supplemental insurance a couple of years ago after Blue Shield prices climbed too high. United Healthcare premiums give a discount for a few years then climb, but not as much as others as far as I can tell. They have processed claims quickly so far.

United Healthcare seems to be very caring and encourages the subscribers to participate in House Calls or a Virtual visit which is what I did. They do follow up until they get you to sign up for an appointment. After the visit they reward us with a gift card.

United Health Care is very good at keeping me aware and paid. Even when I changed accounts I was still insured. Always sent me reminders of my medicines and doctors appointments. They have low affordable payments.

My experience with United Healthcare suggests United Healthcare does not care about the customers. The Customer service line hold times exceed an hour. Then when they answer the agents don't have any way of helping solve your problem. Their only role is to take your information and send it to a "black Hole", where you never find out any resolution. I would strongly recommend another company. Anyone would be better than United. I am switching!!!

United Health Care customer service is BAD! They either don't know what they are taking about or they are rude and have an attitude. Today's experience [not the only bad one]. I read that Original Medicare covers 12 acupuncture visits for low back pain. I checked my Medicare Advantage Plan and there are no acupuncturist listed so I clicked on the button to ask online. It took 4 days but I got a phone call to call customer service and give them a reference number. I did that this morning. Unfortunately I got a representative that was rude, had an attitude and told me he didn't know what I was talking about that there was not one within 100 miles. I have to admit before I said something nasty I hung up on him.

Placed online applications for pre-certs for diagnostic procedures. Was blocked from site and can no longer do anything for UHC patients. Called the eviCore website and they constantly hung up on me and said the procedure has been denied. End of issue. Can not prior authorize anything for UHC patients. If you input the information of the patient and the doctor's office and they don't want to talk with you. The system hangs up on you. Meanwhile the patient does without.

After I was told one of my essential treatments for prostate cancer was pre-approved, United Health Group denied the claim. Testosterone lowering drug, my doctors prescribed, was denied after the injections.

I tried to use my United Healthcare Medicare Advantage for the first time today to get my flu shot. I was turned away at Walmart. They would not accept the United Healthcare card. Even though their web site and benefit documents show they cover flu shots, they apparently do not. The interesting part is that Medicare covers the flu shot, but not United Healthcare Medicare Advantage. I'm not sure how they get away with that.

I am a type II diabetic. As of September 1 UHC said they would no longer cover **, which my doctor says I really need. Instead, they want me to take **. So, first, tried to get last refill of 30 days worth of **. $622, but $122 covered. So generous! $500 for 30 days! Who has that kind of money? I blame Janssen, too. Ridiculous amount of money. So, got my doctor to sent ** prescription. Got a call from the pharmacy saying my prescription is not covered. After 25 minutes on the phone I finally got the rep (Ellen, who was nice, at least) to say the doctor had to come to UHC for pre-approval. Never a mention of that in the letter or the response from the pharmacy. I am recommending that my company go back to to Blue/Blue Shield.

The providers they list in my account and website either do not exist or are no longer a provider. Living in a town with mostly seniors you would think you could get basic services like a family doctor, dentist and or a Chiropractor. Not even at our Peace Harbor medical center do they have these services for United Health Care: no providers in the network. Spent hours on hold just to be told, "Sorry we no longer have any of those services for your insurance."

United Health Care has worst customer service of all major carriers. Call to obtain info on why I was billed for Telehealth visit when law clearly informs Waiver of copayments: simple error to correct. I was put through five (!) calls, not one rep could assist. The pattern: put on hold by rep to to ‘look’ up policy, an automatic hangup after a ten minute wait. Easier to pay the bill. Don’t try calling Grievance Line at 800-624-8822. It isn’t that at all, even though it states as much online. The last rep apologized for others then hung up on me. Here is LAW As stated on Google:

I was having a full blown panic attack about my daughter insurance as it has taken a LONG time to get it all figured out.. I just want to give a HUGE shoutout to Jackie who answered my call as soon as the phone lines were active and was unbelievably sweet and understanding with me. Thank you Jackie for making my day easier. Amazing customer service.

if you want to die get this insurance. I am change for next year. If you are in pain they will only give you drugs or surgery when there are things that work. Horrible insurance. I think they put a paper on the wall and throw a dart approve or deny. They approve for one Dr but not another. So much for do no harm. I guess that only applies to Dr. Silly me.

They have screwed up on billing on multiple occasions, and accidentally double-billed me then gave me check for it then asked for me to pay them back for it. A customer should not be charged for something that the organization made. I have called multiple times for the past few months to resolve this issue and they still billed me. This is absolutely ridiculous considering that's it been 10 months since my doctor's appointment. Don't ever use them for insurance ever!

United Health Care is a well-established health insurance company. They launched brand called Golden Rule which is aimed at consumers requiring short term insurance. The monthly premium is responsible... from $21 monthly and up. I signed up for a plan that was $80 a month for health and $25 a month for dental to research their services and business practices. I came to realize that their plan are don’t cover anything... nothing... not even the most basic. So whatever your premium is... you are simply wasting your money.

United Health Care offers $50 per quarter of free over-the-counter goods to members. Good idea. Walmart bungles and abuses their handling of the delivery of goods. 1. They change the amount of the product you want to purchase after you submit your order 2. They do not tell you that they will not ship what you asked for if the amounts are then different. 3. If you call them on it, they offer you a credit for something they decide is 'out of stock', but it's only good for a month, and can't be applied to the next quarter's order, even if the amount is too small to buy anything in the catalog during the time the credit is good. Good way to cheat seniors who can't figure any of this out, and offer no help if they call in. Sad. Pathetic, unfortunately typical Walmart.

I have been on the phone with this company in an attempt just to get them to input correct information in their system as to begin date and cancellation date of previous insurance... 5 times in 2 days (after registering and confirming over 4 weeks prior).... 5 reps - 5+ hours, hold times 30-45m+ and reps who cannot answer simple queries, They apparently are incapable of correcting incorrect input by their own reps or in relaying correct information to customers.

My husband went to a residential treatment (in network) facility for mental health issues and substance use disorder (alcoholism) with the intent on staying for 4 weeks (a typical treatment duration). Based on the professionals' assessments at the facility, they were recommending 6 weeks total. United Behavioral Health denied coverage after 12 days of treatment. We were notified of the denial until several days beyond the 12 days. We ended up paying for the additional 4 weeks out of pocket because he needed the help. Sadly, even with 6 weeks of treatment, the outcome was not good. I would hate to know what it would have been after only 12 days. The United Health People on the phone are very nice, but the powers that be appear to have no heart.

In a world where there are so many checks and balances put in place to verify a patient is the correct patient. It baffles me how erroneous and incoherent United HealthCare is regarding their record keeping of their members. For 5 years my son has always had his middle name on his insurance card. He and his Grandfather share the same first and last name. However, that is where the similarities end. They have different birthdays, different middle names, and obviously different social security numbers. Despite all these differences UHC since March 2020 has been denying my son’s claims stating that he has another insurance. (Coincidentally it's another UHC plan)

Advise no automatic payments with United Healthcare unless you want to contact them due to a problem after the death of your loved one. Try not to die till the end of the month in Arizona because you live in a state with no pro-rated refunds. They say my mother's death was recorded in the system, but the "other department" took another payment the following month. They say they will return it. If not there is always the banking system, the Attorney General, social media, TV news, and letters to AARP magazine.

If you live in New Mexico and access to fitness centers to you is important, DO NOT enroll in the Cadillac United Healthcare supplement program “F”. It does not cover fitness center membership in New Mexico. Really? This is a company that encourages us seniors to be active and exercise frequently. Must be just PR -fake, or they would quickly include fitness centers as a benefit to plan F. We had Plan F in Colorado and used various fitness centers in Colorado, Oklahoma, Texas or wherever we visit. Now-no fitness centers although our premium for husband and wife increased $60/month after moving to NM from Colorado. Stay away from Plan F in New Mexico if membership to fitness centers is important to you.

I inquired about a health insurance quote. Max quickly ran through everything faster than I had time to process. He then asked for my social security # and bank routing #. I said, "No I wasnt comfortable giving that @ this time." He got aggressive and said said he was not going to grovel for my business and called me nasty. He hasn't seen nasty... yet!

United Health Care has denied paying for a stress test for my heart. I’ve almost passed out twice and the doctor has recommended the test. UHC believes the test costs too much. The cheaper test isn’t available due to Covid-19. My option is just to wait to die. Thanks UHC.

This benefit is a joke! Not only did they reduce the benefit this year from $80 to $60. And not only that, they require you to use it each quarter or lose it. Since I only found this out on April 10, 2020 I called to ask for a one time credit. They agreed and told me it had to be used before June 30. To my dismay the credit was removed on April 30. They refuse to credit it back. It’s like they don’t want you to use it or at least make it difficult. The plan last year was a different group and it was customer friendly. Also, the catalog changed to Walmart and the selection downgraded. UHC needs to know what a joke this is.???

I have had Part D coverage with United Healthcare since 2018. I received a letter from them on June 4, 2020 stating my policy canceled as of May 31, 2020. When I called, I was told the cancellation was due to my move to another state. The move occurred in 2018 and United Healthcare had been sending me correspondence at the new address since 2018. One letter I had received several months ago asked me to confirm my current address. I called and spoke to a representative who informed me the had my correct address and everything was fine.

Thank you Mr Wichmann CEO of United Healthcare for giving us back the Houston Methodist Hospitals and their Doctors as in network provider. You have no idea what it mean to me and my health issues. Again, a very appreciative thanks.

The worst insurance ever! I paid for my insurance then got another insurance thinking that it would be fine to cancel UMR student resources. They refused to cancel my insurance!!!! This insurance does not cover anything except a regular visit to a primary doctor ....Please stay away. This is a SCAM!

July 2019 I needed two root canals done. Got my referral approved, used an "in-network" endodontist, went to office and was told the dental division of UHC said I did not have coverage. Paid cash since the pain was unbearable. $2500 out of pocket using a dentist in the network with coverage I have. Put in a claim in August 2019, UHC keeps going around in circles "not referred", to "no coverage" to "out of network".

After multiple years of paying for allergy shoots for our son, UHC decided in October of last year that "allergy shots are not medically necessary" and that basically anything to do with allergy medications or healthcare is junk science. This change occurred in the last quarter of our policy year, so it was a change midstream of coverage. We actually increased our policy in January and they still refuse to pay for allergy shots. The "Doctor" that reviewed whether allergy shots are medically necessary? A plastic surgeon!! How bad of a plastic surgeon do you have to be that you are sitting behind a desk reviewing paperwork?

Absolutely the worst health insurance I've ever dealt with. The whole notion of saving money by using a "preferred" provider is a "bait and switch" sales pitch as far as I can tell. They can't seem to provide accurate information about who my preferred providers are. They frequently bill me inappropriately, so every bill turns into a hassle. I was in accident and spent the night in a hospital. They hospital set me up with some follow-up appointments. Turns out there are no "preferred" providers within a 50 mile radius so I'm stuck paying higher fees, or traveling long distances and experiencing delays getting appointments. It's also a hassle getting referrals from my primary care provider (which United Health Care just dropped) to go see specialists. All and all, everything about United Health Care is a complete hassle and they're still just as expensive as their competitors.

44 mins and the 4th rep has dropped the call. No call backs. I understand this is a tough issue but this is unacceptable to have every rep ask my info, then ask the reason for the call, then dead air, then the 2 beeps and I look and then call has been hung up.

I have been sick with a severe respiratory infection for over a month. I can't hardly breathe, if I lay down I can't breathe at all. My pulse ox is in the mid 80s. My Dr. Prescribed a steroid for in my inhaler more than 15 days ago. He has filed several speaks to no avail. They say that

Yesterday, I filled a form to get quotation and see different planes. The lady on phone directly transferred to enrolment without asking anything. She only asked my age and if I could pay 300$ per month and she said “okay, 300$ monthly plan, debit or credit?” I told her that I want to learn about plans and want to see them written. She told “We DO NOT give written information (with an angry tone!?)”. I asked the same question again and she responded “If you’re not gonna enroll why are you calling?”. I hung up right away... Is this a joke? I have concerns that maybe UHC is forcing their employees to work by force. How UNPROFESSIONAL and RUDE. I have seen bad reviews about UHC but, I wasn’t expecting this bad. RIDICULOUS!

United Healthcare has some great workers but either they train them to lie or that are totally clueless. I had so many representatives assure me that they pay up to $1,000 a year for dental and that my dentist was in their network. Well, I went and had some fillings done and had an extraction of a tooth that the nerve was exposed. I sent the bill of $930, to them thinking they would pay at least $500. And to my surprise they sent me a check for $71.00 and said the rest was not covered and denied paying any more.