UnitedHealthCare Reviews

I contacted UHC for pre-approval for an appointment with Psychologist. They told me that all the "out of network" Psychologist services are fully covered in my plan. But after submitting the bills I was told that any consultation greater than 59 mins is not covered. Most of the consultation are for 1 hr so the limit of 59 mins was kept intentionally to reject the claims. That was also not explained during preapproval. Another issue mentioned by them to reject the claim was that the tax_id number should be of the doctor and not the facility. This was also not explained in advance.

DO NOT USE THIS INSURANCE CARRIER if you plan on doing anything more than regular Dr. visits. Anything past routine Dr. visits will not be honored/covered, despite what they say. I have a Dr saying I need a surgery for my health and the chat rep said it was covered but when it came to the Dr. to verify coverage they have declined it twice. What am I paying for?!?!

They told me my plan would cover extraction, found out from dentist it doesn't. So I called UHC again, got additional coverage, they said would cover extraction but not so again. So I went round and round with them and now they say the manager call me in 2 days. They didn't want to switch me because I changed once already but it's because of you people at uhc who do not know your own plans well at all. Bad experience.

The price is way too high for the coverage and the out of pocket expenses. Especially since people on the market place get it for little to no cost. By the time it’s all said and done, all of my income goes to medical bills. We make too much to qualify and not enough to survive. It’s not right, especially when you get closer to retirement.

United Healthcare’s Insurance plan has helped me cover all of my necessary health requirements plus offers the added benefits of annual health maintenance assessments which I just learned covers my monthly gym membership as well.

So, I am 74 years old, retired with a pension from the Teachers Retirement System of Texas (TRS). I retired in 2002 and at that time TRS provided deal, vision and health insurance in different tiers of care. The higher the level you chose the more the premium cost. Three years into retirement and the dental and vision had gone away and the premiums for health care were more than I could afford. As soon as I was eligible for Medicare, I opted out of TRS and went with United Health Care the AARP program. Wow, what a difference. Health care, prescription drugs, dental and vision coverage all at a cost I could afford. All was well until I hit 73 years of age, now here I sit after three strokes and a heart attack. Still covered by the same policy.

Great insurance overall, however I received a statement through mail, from a doctor in Nashville TN. Not detailing what the visit was for and dated 1-10-21. More detailed billing information on statements would be helpful.

My final thoughts are this is a great insurance company for healthcare. The plan that members have to select from is phenomenal, which details a great plans and have anyone interest at hand, which so many selections.

I receive United Healthcare Medicare Advantage through my retirement from the State of Texas. I believe that it is the best healthcare offered in the state of Texas. I have been extremely pleased with all provisions so far. It is superior to the healthcare it replaced in January 2021 (Humana). There are many updated benefits aimed toward wellness that I believe will reduce healthcare cost in general for the company and for the individual client.

I have been with AARP United Healthcare since I turned 65 in 2020. I bought the Plan G so it would cover well. They refuse to cover what Medicare leaves for me to pay. Their representatives are unhelpful.

Great connection network. Easy way to make appointments with specialists. Nice reviews and recommendations. I am new to this insurance, but it is working perfectly so far. I totally recommend this insurance because it is very practical and rated.

*Absolutely Horrible*. My employer switched providers from Aetna to United HealthCare in January. I work for a great company who has always taken amazing care of its employees. However, after the 27th time HR tried to convince us that we would have the same effective coverage, I grew suspicious. These clowns epitomize what is wrong with medicine today. They are the ones who are trying to keep patients from going to Emergency Rooms: **.

I went to the ER when I could not get into my primary care doc for extreme pain in my torso. (They wouldn't have been able to do anything other than send me to the ER.) Turns out I had acute pancreatitis from a reaction to an antibiotic. The ER doc admitted me to the hospital because I needed to be on IV fluids (lots of them) as I was not allowed to eat or drink anything and were very concerned my pulse was extremely high. United Healthcare said they are denying the claim for the hospital stay because I was considered "stable."

For 8 days I have been battling with these people for my prescription, over that period of time my doctors office has been in contact with them on at least 3 different occasions to express the urgency, my pharmacy 2, 3, 4 times a day, I myself everyday for 8 days. Still no authorization, yet from day one I am told 24 to 48 hrs, here I am a week later and still nothing. I've gotten a different lie each time, I've been through the wringer with these liars. Amanda, William, Kevin, are the latest today alone. I have just paid out of pocket AGAIN for prescriptions that they are supposed to cover. Prescriptions they've covered in the past. Almost $400.00 a month in premium payments on top of the employer payments and they are the worst, corporate thieves in healthcare. Do yourself and your wallet a favor go elsewhere for insurance. I will be.

My insurance was canceled due to New York State of Health stating that I have an open insurance policy with United Health Care. They told me that to reinstate my insurance, I would need either a letter of cancelation or a letter that states that I do not, and have never had an open insurance policy with United Healthcare. I have been calling United Healthcare for over 4 weeks now. They tell me I do not have an active claim with them but the only person who can help get me the letter is a supervisor. Every single time they cannot connect me to one and they just state that a supervisor will call me to help me with the letter I require. A supervisor to this day has never called. I have been calling every day or every other day for 3-4 weeks+ and all United Healthcare does is bounce me around different departments and then hang up on me. At this point I'm wondering if the only thing that I can do is proceed legal action because I am at the end of my rope.

My husband has a needed medical procedure. The medical clinic sent in paperwork on June 25 to get authorization, as of July 6th he is still waiting to be approved. Spoke with a supervisor and she stated it could take up to 14 days. I can't believe it can take that long, he could be dead by before it gets approved. At least the clinic gave me warning sign to look for and if they appear to get him to the emergency room. This is not good!!!

I question the 5 star reviews on this site as UHC would never get 5 stars from a real person. They suck and any questions get new insurance. They don't help you have no answers and no providers. They SUCK.

I needed to order new insurance cards, and update my address. I tried doing it online, but the system didn't recognize me. I called the customer service line, and was put on hold several times, and passed along to different agents who all claim it wasn't their dept. After nearly an hour, and the 3rd or 4th person who was going to pass me off to the next person I finally said this is enough and told the person on the other end to stop the ** and change my address which he promptly obliged. I don't see what is so difficult about typing a few keystrokes, and saying have a good day. I am so tired of dealing with companies like this. Totally ridiculous.

This is the worst insurance company that I have ever dealt with. I use them for my MEDICARE PART D. Their reimbursement for claims is very low to non-existent. They also have very high fees, i.e. $99 per month. Furthermore, it is impossible to reach this company by phone, E-mail or regular mail. It feels like they deliberately make it difficult. For instance you are often suspended from their website after two tries. I have tried to complain to Medicare, but they never reply. What a circus. I will have to sue them for malpractice.

$1000 a month for their insurance. They advertise $5 copay for prescriptions. When I went to pickup at the pharmacy they made me co to, it was $53 for a week. Any other much cheaper insurance, the copay was $10 copay. It’s a common med. I stayed on the phone an hour and a half just to be told to use GoodRx. Lol. This is not a joke. Good rx had this med for half the price of United Health Care. I picked United health care because of the $5 copay. I guess once they get your $ they can do what they want. Please do yourself a favor and do not use United healthcare. I wish I hadn’t.

After a year in with this insurance company and at 1200 per month there were no prior reports of issues with my knee. After a fall few weeks prior on my knee, I scheduled an appt with the bone and joint Dr I found after 1 week in, due to my knee bothering me. The office performed tests and a shot of ** seemed to do the trick, they scheduled me for a follow up.

UNITED HEALTHCARE SCAM AND UNSCRUPULOUS EDGE PARK. For over six weeks now, I have been trying to fill a prescription for Freestyle Libre 2 reader and sensor. I have been using Freestyle Libre for the last 2 years with the same United Healthcare Insurance before switching to AARP United Healthcare Advantage (PPO). Before now, I was able to fill my prescription with any pharmacy of my choice. But right now, United Healthcare has a preferred vendor Edge Park. Edge Park is the worst online medical supply company I had ever dealt with. The reps are so confused and constantly in disarray. Their website is not user friendly at all.

They discriminate against pre-existing conditions and HIV/gay/older people. My spouse was discriminated and denied/rejected from getting insurance from UnitedHealthcare and their underwriters, Golden Rule Insurance Company. United Health and Golden Rule show no care and compassion toward older HIV and gay people who are in transition for insurance and they discriminate. What would Jesus do? I do not think he would deny or reject people like these insurance companies have done to us. The government should intervene and not allow them to discriminate again HIV or pre-existing conditions and reject and deny them. They showed no care or compassion and humans should be protected against discrimination and this hate and rejection of companies who are supposed to provide a service to humans for their health and well being. Their discrimination and denial of a human right is sad to see in this day and age.

Great Benefit Emulators (See The Rainmaker novel/film). Mircromanaging my treatment plan and denying the prescribed meds because of the price alone. Despite the expertise of my specialists, after 3 years on the right combination of meds, Great Benefit, I mean UHC, wants me to try cheaper therapies that we have already tried without success. My health is clearly not their concern, just the cost of my health. Customer service reps: it's always a different dept that must handle some other detail, an endless wait to be transferred and an accidental disconnection during the transfer. Every time I call.

UnitedHealthcare is the worse health care. My doctor send three times authorization for my med and United Health care rejected and now I am not able to take my medicine. It’s a horrible company. Even for genetic you need authorization. You pay all these money and can’t get your medication.

When I purchased my United Healthcare supplement policy I was told "We are the best when it comes to yearly increases," that is a ''big fat lie". Not true at all. Almost $20.00 in two years, that's not counting the yearly deductible. Gary **, the truth.

This company was more interested in $$$, vs actual or welfare and outcomes! They could care less, we often avoid medical care in general as too expensive because of their consistent incorrect procedure quotes. They don't $$$ cover what they are liable for or their $$$ mistakes. The patient/ client pays the inflated prices!

I have had United Healthcare on and off for a number of years. In the past, I found them overall to be easy to work with. Having reached Medicare age, I find myself covered by them once again but with a difference. Seeing my primary care physician is generally no problem but, actually visiting any other specialist even with a referral from my physician is a pain in the **.

This is the worst business I have ever dealt with, even worse than businesses are located in the third world. They try to make your life hard in order to make you give up on appeal. Their customer service provides no help. I really wish someone will Instivgate this company.

Worst healthcare experience ever. I applied for coverage, never received an approval letter, and then they charged me for 18 months without ever even letting me know I had coverage. When I went to contest it, they ignored my letter to Appeals and Grievance Administrator and now say my account is not active so I can't do any more appeals. Horrible, will never use them again.

We reinstated a policy last year (2020) and they put in the information incorrectly. The first payment they took out two months so we were paid up to the end of the year. Then around Christmas time they took out a whole year instead of the monthly payments that were supposed to be set up. After days and hours on hold and being tossed back and forth between departments and told one thing and then another and another and another, I finally get someone helpful that gets the money refunded and the policy set up correctly. Or so I thought. Apparently they had to cancel our policy in order to refund but when they went to reinstate the policy the system automatically denied it because there was a policy already within 24 months. NO **. So our policy was never reinstated and never taken care of and the address is still wrong on it. After calling again I find out I have to fill out the paperwork all over again in order to reinstate the old policy.

My wife had a recent gynecologist procedure, which involved an outpatient stay in our local women's hospital and for her to be put under anesthesia. I delivered her to the hospital in the morning and picked her up in the afternoon. All was coordinated and facilitated by the caring doctors and nursing staff. To include calls prior and calls post op. The procedure was a success and kept my wife from needing a hysterectomy. Thus it was proactive. Additionally, all of this was covered with no copayments for either the hospital visit or the associated medical prescriptions. Overall, we're 100% satisfied.

I've been with United Health Care for quite some time, I only use it as a backup insurance for when I can't be seen by the VA, United healthcare has taken care of me when I needed them to, although my primary insurance is the VA, I still use United healthcare somewhat, they do a good job on providing me with good healthcare, I feel pretty comfortable with United healthcare as my secondary insurance.

The plan I have is their PPO. This covers most all physician visits without deductible, small specialist deductible, good hospital coverage, wide provider access, very good drug coverage and OTC ($40 per quarter) that offers many good products sent to your home, all at no additional cost except for the normal part B premium.

Have been very please with the services offered to me thru this healthcare. Great benefits. Easy to reach customer service. Has covered all the health issues I have had without any problems. Easy referral to specialist's with a list of several doctors to choose from.

The insurance company don't really cover all the expenses. You are limited to where you can go. On a whole I can say that they cover visits whenever I am out of town. The customer service is great. They respond quickly and seem very knowledgeable.

This was an added Insurance because I am older and nearing retirement. This Insurance was easy to apply for with many benefits worth looking in to. There are no hidden agendas and all online staff are great.

First grievance: customer service rep, who was VERY unknowing about EVERYTHING lied and said she was mailing my benefits info...must have gotten lost in the post election pre-Christmas mail. Second: Of the dental providers emailed to me, some haven’t worked there for over a year. Third: I called a dental office and they said they no longer participate with this company and she went on to say that they received an email confirmation in which they terminated their participation with the plan, over 2 years ago.

I used to love this company. I only used it for regular visits and such. Now when I need them for an actual procedure, they fail me. I have been dealing with a closed lock TMJ for months now. My jaw opens less than an inch. Can barely eat. Even have to turn my toothbrush sideways to get it in my mouth. I am in constant pain. My oral surgeon has been trying to deal with the third party company that UHC sublets the MRI pre-Auths to for months to get approval. They keep denying it. Saying I don’t meet the criteria.

UnitedHealthCare is a disgrace and a joke in every sense. Forget whatever they self-describe themselves as, as a consumer of a good or service, I find them to be not only woefully incompetent, but they lie, have out of date data, and I cannot understand how this does not equate to FRAUD. If you charge for a service – to provide medical resources for allegedly QUALIFIED, IN-NETWORK entities – and the database they allegedly maintain for subscribers (paying customers) has companies in it that are closed, have moved, or otherwise don’t exist (primary doctors, orthopedists, radiology), how is that not FRAUD?

I could not find dental claim info online. The chat function was disabled. I had to call customer service. Long wait. Horrible connection. My calls were repeatedly dropped. After redialing the nth time, I was finally connected to a live person, Josh. However he kept saying he could not hear me; and that if I could hear him, I should hang up and call again. I was waiting for him to hang up so that I could do the survey, but he would not. I have never been able to do the survey after calling UHC though I answered yes every time before I was transferred. I believe they intentionally not hang up so that callers could not do the survey because they know we would give very low ratings.

The myuhc website is very confusing and my coverage has extremely limited options. It uses I've had untreated injuries for months now while trying to find accessible care in my area that doesn't have awful independent reviews. The limited selection of quality primaries in my major metropolitan area is absurd. In speaking to numerous facilities, communicating my coverage is always met with confusion. The obvious goal of their "service" is to confuse and frustrate the vulnerable, limiting payouts and increasing profits. Haven't we had enough of this middleman shake down already? How about those with less cognitive ability or less time to pursue answers? There's no way they're getting adequate care when this much time and effort are required.

I am a diabetic that uses Dexcom, which is a blood glucose monitoring system that allows me to know my blood sugar immediately and will alert me to any low blood sugar levels. My birthday is in November, and when I called United Health Care I was told they can only begin coverage at the beginning of the fiscal year. I told them how I could receive my life dependent Dexcom supplies and I was told Medicare will cover this. After two weeks of being passed from one person to another in Medicare and being put on hold forever, I pleaded with United Health Care that I really needed coverage. I had thus far gone into a grand mal seizure and had woken up low on blood sugar various times.

Their Medicare advantage insurance is great. This web site is horrible. First of all, they have several sites. You try to sign in and you keep getting transferred to a different site. Customer service is very poor. Nice people but clearly not trained by their company. Putting the blame where it belongs.... with the management. Escalating to the top, still untrained people. I spent over 2 hours today trying to find out what blood glucose meters I could get. Still no answer. So simple, but impossible to get an answer or even help me find it on one of their web sites. Time to find another company that understands that a company is only as good as its service.

It's a reliable heath insurance with a great plan and coverage, I would recommend it to friends and family as it is important to have a good health insurance in today's day and age. I also love the customer service as they are friendly and helpful to answer any questions you might have.

Very easy company to work with. Recently received offer of ** and home covid test to be shipped to me. They offer a lot of extras that other companies do not. I will be staying with them again in 2020 - 3 years in a row. I would highly recommend them.

You are able to set up an account and they will send you updates on claims processed and possible amounts you may owe for services provided. Their website is fairly easy to use and I notice they continue to make improvements to usability to make my coverage and claims easy to understand.

I have been a UHC customer since 2017. I own the company and this is the policy that I can afford to offer myself and my employees. Before moving to UHC my insurance was a grandfathered policy with BCBSNC from before the ACA. My experience from day one with UHC has been horrible. In the first month after the change in policy UHC deigned most of the medications I was on and wanted me to restart the process of proving alternatives were not an ok choice. A process that I had gone through years before and with BCBSNC to finally reach the meds that worked and had the least side effects. This process literally cost me and the insurance company thousands of dollars as we tried the medications required as "approved". Lost time, countless blood test, visits every few weeks to review and make changes only to land back at the original starting point.

Always answer questions, always helpful and great service. Easy to contact company, Helpful in finding a primary care physician, specialists. Good at explaining policy terms. Helpful in explaining prescriptions. Good at reminders.

Will not help you get the care you need. Would NOT recommend this health insurance company if you need care out of state. Just wants their money and does not care about you. I need to see a doctor out of state for a procedure and will not help me get my care I need. An useless company. Now my health is getting worse.

My experience with United Health Care insurance has been great. I have been able to find great Doctors that accepts United Health Care. My choices in Doctors are not limited. I am also happy with the prices I have to pay for my prescriptions.

Good coverage, great customer service reps. My doctor is accessible and his staff is good and caring. The formulary covers all of my scrips at no cost. The pharmacy has set up automatic refills for scrips and supplies. I get a $50 per quarter allowance to buy over the counter medical supplies, drugs, vitamins and supplements.

United Healthcare has a very polite and kind member service personnel. They always answer the phone. They even called the doctor for you and find providers like therapists and psychologist. They send you reminders about what preventive test you can have according to your age.

We have an AARP Medicare Supplement plan that is with United Health Care. It is a great company to work with when you have a problem with a bill or coverage. The CSRs are knowledgeable and willing to help you. The plan we have is no longer available but if you had it when they discontinued it because of a new government regulation you can still keep it.

During the last 2 years, I have had serious health issues, requiring numerous hospitalizations and an organ transplant in 2019. United Healthcare was there for me every step of the way. Coverage was phenomenal, customer service was outstanding. They provided an RN to monitor my case and work with me throughout my journey. They provided T&E expense reimbursement for my travel to my hospital - Jefferson U. Hospital - which was a center of excellence. I can’t say enough about how fantastic UHC is. I will be sorry when I have to switch in January, 2021.

I would recommended because they offer a lot and have a great copay that's not too expensive. It's very affordable. I'm happy to have them and a peace of mind. I would tell everyone to get this insurance.

They are pretty good to deal with. Always let me know when there is a new claim. We have HSA so it is pretty straightforward. But they also have a way to pay claims through Instamed right on their website.

This Insurance company has denied every claim I submit. I pay almost 200.00 a month for basically nothing. The doctors I have seen so far have all said the same thing, this company is the worst, steer clear.

They have been a great insurance as far as handling emergencies, to flu shots from the local pharmacies. They also have wellness checks with nurses for you to be able to discuss your own health or ask questions.

My first 3 years with UHC were good but this year has been awful. Twice my medical practitioners have given me a referral to see an orthopedic surgeon for needed treatment for severe shoulder pain. Every name the UHC customer service reps have given me have answered that UHC no longer covers them. I have not been able to get the help I need.

I recommend UHC because of low copays and a great selection of participating physicians. They also screen their physicians and allow our reviews, in order to ensure we receive the best ones available.

United Healthcare has friendly people. They call regularly to check up on you and see if you need help. They remind you of shots should get to stay healthy. Their prescription plan is unbelievable, extremely affordable. The extra money for over the counter supplies are good to have I save $60 every 3 months for daily necessities. You get rewards for Dr. Visits, mammograms, flu shots. So many extra benefits!!

United Health Care is insurance that makes you sick. Their phone representatives are rude. Every claim will be initially denied. Surprise billing. Huge bills far above the estimated cost. I have contacted the state insurance commissioner for assistance. I ran out of chiropractic benefits before I met my annual deductible. Think about that for a moment. You will run out of benefits before you meet the deductible. The only reason I have an United Health Care policy is that it’s part of my salary package.

Great United Health Care's contract rates with doctors/laboratories/hospitals to keep them low as much as possible. Got up to 75% off billing charges. Great customer service despite takes time to respond. Sometime vague excuse forcing me to pay more.

I have a lot of experience with United Health Care. The good is that they are accepted at a lot of places as being in network. However one issue I seen with this is I had to take my son to the emergency room and when I got the billing back, the emergency room is in network, however the attending physician is not and is considered out of network. That is really sad cause I cannot say I want the emergency room but not the doctor. I have to watch their billing a lot cause they did not credit me for all of my payments for prescriptions but after I pointed it out to them they rechecked and found like three of them they never credited and then I got a refund for those.

I canceled my plan several months ago and every month they continue to charge me close to $100 just for Dental. I have called on several occasions and each time get assured it was just a glitch in their system and I will receive a full refund and a manager will call me back in 5-7 business days. Obviously I never receive that call and the cycle repeats.

Horrible disrespectful policies. Instead of looking at recent same year records I was refused evaluation by their doctor to establish primary care physician. I needed to find new doctor since previous went to Urgent Care medicine. Dr. Caesar ** held up his iPad and said he had to review a Emergency Room record from eight years earlier. He refused to let me see his screen or exact date. Optum was recent merger with health plan had ended more than 9 years earlier. I signed no HIPAA waiver. They believe they can access your medical records from any health group you ever had contact with, ignoring Federal Laws. He wrote a report that misrepresented our ten minute meeting when he only wanted to see ER report refusing to see current records. He wrote it taking old info from records years past. Bet he got paid for full office visit.

To go with them because of the Things that it covers. The advantage program is less expensive than all other companies advantage programs for what it covers, hearing aids they are covered. Eyeglasses are covered. Rides to the doctors.

Before the Affordable Care Act we had Blue Cross and it paid well. Now we have United Health Care Choice Plus (just don't get sick enough to use a hospital or their emergency room and maybe you can afford it). The premiums have skyrocketed and the services and payments have plummeted. Every year it pays less, we now have levels of generics! Even generic gout medicine you take during an outbreak of gout would have cost us over $60 even though that year our generic copay should have been $10 according to our insurance card, it was before the levels of generics was started. My husband declined the medicine opting for the cheaper heart meds he required.

My experiences with United Healthcare have been positive. The doctors have all been good although sometimes the wait to see a specialist is long. I'm not sure whether that is normal or if it is because of my policy. My biggest complaint is that it takes way too long to see a specialist.

I love the United Health Care from their choice of doctors to the easy app online. Its customer care is so helpful. Wouldn’t change my healthcare. They offer different plans for all income levels. My family and I all go with united health care.

They do provide insurance. However, they act arbitrarily with an attitude. They do not stand up for their insured. I had an issue with a provider who decided that he needed to raise my copayment. I called UHC and they did nothing. I pay more for a generic than I was paying for the brand. If you need customer service, forget about it. They know nothing and offer nothing. You are on your own.

Never had any problems with them paying my medical bills. I’ve been with them for many years and I am completely satisfied except of course the premiums go up every year but that’s to be expected. I would Recommend them. I don’t see any reason to change at this stage of the game.

Most doctors don't accept the insurance. My dentist and eye doctor does not accept this insurance. About from that I think the copay and the drug coverage is ok, but copays are on the high side. I used to have Cigna and it had a very good coverage and benefits.

Good coverage. Never any issues. Questions always answered satisfactorily. Co-pays are very reasonable. Accepted at most facilities. Claims are quickly available online, and easy to read and understand.

United Healthcare is alright. I wasn't the biggest fan of our benefits at the time. It was pretty expensive. They did have a great network for finding doctors easily which I enjoyed a lot. I would use them again, they're just not my preference.

Any customer service staff that I have talked to has resolved my issue on the first call. They know that I am calling before I talk to anyone. Every issue I have had has been resolved on the spot with speed.

I love the fact that we are able to use urgent care and virtual appointments. For that alone I would recommend to others. Another plus is medication prices are very low. They are also good about sending new insurance cards ahead of time.

I have been a member for more than 7 year, I am completely satisfied with their health care coverage. Health insurance is good, It has all the major service provider in-network. Its app is good and user friendly, customer care representative are helpful and good knowledge.

United Healthcare offered a new bind plan, which is an amazing program and the best insurance I have ever had!! It is customizable and affordable. I hope I can continue with this plan for years!! Normally I debate even bothering with health insurance but no more.

I have been having United Health Care insurance for, let's just say a very long time. Good insurance company to have but for the amount you spend to have it I think the percentage of coverage could be better.

United Health Care is very good at keeping me aware and paid. Even when I changed accounts I was still insured. Always sent me reminders of my medicines and doctors appointments. They have low affordable payments.

I enrolled in United Healthcare supplemental insurance a couple of years ago after Blue Shield prices climbed too high. United Healthcare premiums give a discount for a few years then climb, but not as much as others as far as I can tell. They have processed claims quickly so far.

United Healthcare seems to be very caring and encourages the subscribers to participate in House Calls or a Virtual visit which is what I did. They do follow up until they get you to sign up for an appointment. After the visit they reward us with a gift card.

My experience with United Healthcare suggests United Healthcare does not care about the customers. The Customer service line hold times exceed an hour. Then when they answer the agents don't have any way of helping solve your problem. Their only role is to take your information and send it to a "black Hole", where you never find out any resolution. I would strongly recommend another company. Anyone would be better than United. I am switching!!!

United Health Care customer service is BAD! They either don't know what they are taking about or they are rude and have an attitude. Today's experience [not the only bad one]. I read that Original Medicare covers 12 acupuncture visits for low back pain. I checked my Medicare Advantage Plan and there are no acupuncturist listed so I clicked on the button to ask online. It took 4 days but I got a phone call to call customer service and give them a reference number. I did that this morning. Unfortunately I got a representative that was rude, had an attitude and told me he didn't know what I was talking about that there was not one within 100 miles. I have to admit before I said something nasty I hung up on him.

Placed online applications for pre-certs for diagnostic procedures. Was blocked from site and can no longer do anything for UHC patients. Called the eviCore website and they constantly hung up on me and said the procedure has been denied. End of issue. Can not prior authorize anything for UHC patients. If you input the information of the patient and the doctor's office and they don't want to talk with you. The system hangs up on you. Meanwhile the patient does without.

After I was told one of my essential treatments for prostate cancer was pre-approved, United Health Group denied the claim. Testosterone lowering drug, my doctors prescribed, was denied after the injections.

I tried to use my United Healthcare Medicare Advantage for the first time today to get my flu shot. I was turned away at Walmart. They would not accept the United Healthcare card. Even though their web site and benefit documents show they cover flu shots, they apparently do not. The interesting part is that Medicare covers the flu shot, but not United Healthcare Medicare Advantage. I'm not sure how they get away with that.

I am a type II diabetic. As of September 1 UHC said they would no longer cover **, which my doctor says I really need. Instead, they want me to take **. So, first, tried to get last refill of 30 days worth of **. $622, but $122 covered. So generous! $500 for 30 days! Who has that kind of money? I blame Janssen, too. Ridiculous amount of money. So, got my doctor to sent ** prescription. Got a call from the pharmacy saying my prescription is not covered. After 25 minutes on the phone I finally got the rep (Ellen, who was nice, at least) to say the doctor had to come to UHC for pre-approval. Never a mention of that in the letter or the response from the pharmacy. I am recommending that my company go back to to Blue/Blue Shield.

The providers they list in my account and website either do not exist or are no longer a provider. Living in a town with mostly seniors you would think you could get basic services like a family doctor, dentist and or a Chiropractor. Not even at our Peace Harbor medical center do they have these services for United Health Care: no providers in the network. Spent hours on hold just to be told, "Sorry we no longer have any of those services for your insurance."

United Health Care has worst customer service of all major carriers. Call to obtain info on why I was billed for Telehealth visit when law clearly informs Waiver of copayments: simple error to correct. I was put through five (!) calls, not one rep could assist. The pattern: put on hold by rep to to ‘look’ up policy, an automatic hangup after a ten minute wait. Easier to pay the bill. Don’t try calling Grievance Line at 800-624-8822. It isn’t that at all, even though it states as much online. The last rep apologized for others then hung up on me. Here is LAW As stated on Google:

I was having a full blown panic attack about my daughter insurance as it has taken a LONG time to get it all figured out.. I just want to give a HUGE shoutout to Jackie who answered my call as soon as the phone lines were active and was unbelievably sweet and understanding with me. Thank you Jackie for making my day easier. Amazing customer service.

if you want to die get this insurance. I am change for next year. If you are in pain they will only give you drugs or surgery when there are things that work. Horrible insurance. I think they put a paper on the wall and throw a dart approve or deny. They approve for one Dr but not another. So much for do no harm. I guess that only applies to Dr. Silly me.

They have screwed up on billing on multiple occasions, and accidentally double-billed me then gave me check for it then asked for me to pay them back for it. A customer should not be charged for something that the organization made. I have called multiple times for the past few months to resolve this issue and they still billed me. This is absolutely ridiculous considering that's it been 10 months since my doctor's appointment. Don't ever use them for insurance ever!

United Health Care is a well-established health insurance company. They launched brand called Golden Rule which is aimed at consumers requiring short term insurance. The monthly premium is responsible... from $21 monthly and up. I signed up for a plan that was $80 a month for health and $25 a month for dental to research their services and business practices. I came to realize that their plan are don’t cover anything... nothing... not even the most basic. So whatever your premium is... you are simply wasting your money.

United Health Care offers $50 per quarter of free over-the-counter goods to members. Good idea. Walmart bungles and abuses their handling of the delivery of goods. 1. They change the amount of the product you want to purchase after you submit your order 2. They do not tell you that they will not ship what you asked for if the amounts are then different. 3. If you call them on it, they offer you a credit for something they decide is 'out of stock', but it's only good for a month, and can't be applied to the next quarter's order, even if the amount is too small to buy anything in the catalog during the time the credit is good. Good way to cheat seniors who can't figure any of this out, and offer no help if they call in. Sad. Pathetic, unfortunately typical Walmart.

I have been on the phone with this company in an attempt just to get them to input correct information in their system as to begin date and cancellation date of previous insurance... 5 times in 2 days (after registering and confirming over 4 weeks prior).... 5 reps - 5+ hours, hold times 30-45m+ and reps who cannot answer simple queries, They apparently are incapable of correcting incorrect input by their own reps or in relaying correct information to customers.

My husband went to a residential treatment (in network) facility for mental health issues and substance use disorder (alcoholism) with the intent on staying for 4 weeks (a typical treatment duration). Based on the professionals' assessments at the facility, they were recommending 6 weeks total. United Behavioral Health denied coverage after 12 days of treatment. We were notified of the denial until several days beyond the 12 days. We ended up paying for the additional 4 weeks out of pocket because he needed the help. Sadly, even with 6 weeks of treatment, the outcome was not good. I would hate to know what it would have been after only 12 days. The United Health People on the phone are very nice, but the powers that be appear to have no heart.

In a world where there are so many checks and balances put in place to verify a patient is the correct patient. It baffles me how erroneous and incoherent United HealthCare is regarding their record keeping of their members. For 5 years my son has always had his middle name on his insurance card. He and his Grandfather share the same first and last name. However, that is where the similarities end. They have different birthdays, different middle names, and obviously different social security numbers. Despite all these differences UHC since March 2020 has been denying my son’s claims stating that he has another insurance. (Coincidentally it's another UHC plan)

Advise no automatic payments with United Healthcare unless you want to contact them due to a problem after the death of your loved one. Try not to die till the end of the month in Arizona because you live in a state with no pro-rated refunds. They say my mother's death was recorded in the system, but the "other department" took another payment the following month. They say they will return it. If not there is always the banking system, the Attorney General, social media, TV news, and letters to AARP magazine.

If you live in New Mexico and access to fitness centers to you is important, DO NOT enroll in the Cadillac United Healthcare supplement program “F”. It does not cover fitness center membership in New Mexico. Really? This is a company that encourages us seniors to be active and exercise frequently. Must be just PR -fake, or they would quickly include fitness centers as a benefit to plan F. We had Plan F in Colorado and used various fitness centers in Colorado, Oklahoma, Texas or wherever we visit. Now-no fitness centers although our premium for husband and wife increased $60/month after moving to NM from Colorado. Stay away from Plan F in New Mexico if membership to fitness centers is important to you.

I inquired about a health insurance quote. Max quickly ran through everything faster than I had time to process. He then asked for my social security # and bank routing #. I said, "No I wasnt comfortable giving that @ this time." He got aggressive and said said he was not going to grovel for my business and called me nasty. He hasn't seen nasty... yet!

United Health Care has denied paying for a stress test for my heart. I’ve almost passed out twice and the doctor has recommended the test. UHC believes the test costs too much. The cheaper test isn’t available due to Covid-19. My option is just to wait to die. Thanks UHC.

This benefit is a joke! Not only did they reduce the benefit this year from $80 to $60. And not only that, they require you to use it each quarter or lose it. Since I only found this out on April 10, 2020 I called to ask for a one time credit. They agreed and told me it had to be used before June 30. To my dismay the credit was removed on April 30. They refuse to credit it back. It’s like they don’t want you to use it or at least make it difficult. The plan last year was a different group and it was customer friendly. Also, the catalog changed to Walmart and the selection downgraded. UHC needs to know what a joke this is.???

I have had Part D coverage with United Healthcare since 2018. I received a letter from them on June 4, 2020 stating my policy canceled as of May 31, 2020. When I called, I was told the cancellation was due to my move to another state. The move occurred in 2018 and United Healthcare had been sending me correspondence at the new address since 2018. One letter I had received several months ago asked me to confirm my current address. I called and spoke to a representative who informed me the had my correct address and everything was fine.

Thank you Mr Wichmann CEO of United Healthcare for giving us back the Houston Methodist Hospitals and their Doctors as in network provider. You have no idea what it mean to me and my health issues. Again, a very appreciative thanks.

The worst insurance ever! I paid for my insurance then got another insurance thinking that it would be fine to cancel UMR student resources. They refused to cancel my insurance!!!! This insurance does not cover anything except a regular visit to a primary doctor ....Please stay away. This is a SCAM!

July 2019 I needed two root canals done. Got my referral approved, used an "in-network" endodontist, went to office and was told the dental division of UHC said I did not have coverage. Paid cash since the pain was unbearable. $2500 out of pocket using a dentist in the network with coverage I have. Put in a claim in August 2019, UHC keeps going around in circles "not referred", to "no coverage" to "out of network".

After multiple years of paying for allergy shoots for our son, UHC decided in October of last year that "allergy shots are not medically necessary" and that basically anything to do with allergy medications or healthcare is junk science. This change occurred in the last quarter of our policy year, so it was a change midstream of coverage. We actually increased our policy in January and they still refuse to pay for allergy shots. The "Doctor" that reviewed whether allergy shots are medically necessary? A plastic surgeon!! How bad of a plastic surgeon do you have to be that you are sitting behind a desk reviewing paperwork?

Absolutely the worst health insurance I've ever dealt with. The whole notion of saving money by using a "preferred" provider is a "bait and switch" sales pitch as far as I can tell. They can't seem to provide accurate information about who my preferred providers are. They frequently bill me inappropriately, so every bill turns into a hassle. I was in accident and spent the night in a hospital. They hospital set me up with some follow-up appointments. Turns out there are no "preferred" providers within a 50 mile radius so I'm stuck paying higher fees, or traveling long distances and experiencing delays getting appointments. It's also a hassle getting referrals from my primary care provider (which United Health Care just dropped) to go see specialists. All and all, everything about United Health Care is a complete hassle and they're still just as expensive as their competitors.

44 mins and the 4th rep has dropped the call. No call backs. I understand this is a tough issue but this is unacceptable to have every rep ask my info, then ask the reason for the call, then dead air, then the 2 beeps and I look and then call has been hung up.

I have been sick with a severe respiratory infection for over a month. I can't hardly breathe, if I lay down I can't breathe at all. My pulse ox is in the mid 80s. My Dr. Prescribed a steroid for in my inhaler more than 15 days ago. He has filed several speaks to no avail. They say that

Yesterday, I filled a form to get quotation and see different planes. The lady on phone directly transferred to enrolment without asking anything. She only asked my age and if I could pay 300$ per month and she said “okay, 300$ monthly plan, debit or credit?” I told her that I want to learn about plans and want to see them written. She told “We DO NOT give written information (with an angry tone!?)”. I asked the same question again and she responded “If you’re not gonna enroll why are you calling?”. I hung up right away... Is this a joke? I have concerns that maybe UHC is forcing their employees to work by force. How UNPROFESSIONAL and RUDE. I have seen bad reviews about UHC but, I wasn’t expecting this bad. RIDICULOUS!

United Healthcare has some great workers but either they train them to lie or that are totally clueless. I had so many representatives assure me that they pay up to $1,000 a year for dental and that my dentist was in their network. Well, I went and had some fillings done and had an extraction of a tooth that the nerve was exposed. I sent the bill of $930, to them thinking they would pay at least $500. And to my surprise they sent me a check for $71.00 and said the rest was not covered and denied paying any more.

On March 18, 2020 I called United Health Insurance regarding they have not received my premium payment for health insurance for the months of January, February and March. I checked with my bank and the $192 premium was being sent out but discovered it was mailed to the wrong address. It was inadvertently being mailed to the address for prescription coverage through United HealthCare, which I was also sending a check in the amount of $33.80 for its premium. I requested my money be returned to me so I could pay my health insurance premium. I was told the money was applied to my yearly premium instead. I told them I did not want this to be applied especially since the amount was well over the yearly prescription premium. I was then told they could send me a request for reimbursement which would take about 7-10 days for me to receive and it may or may not be approved, which would take another six weeks.

They ignore all communications regarding Optum Rx, who insists they will send wrong rx no matter what you tell them over 10 times, tried to cancel account over and over, they just ignore me. I call them and they just forward me to optum who ignores me again, then sends email saying they will ship....

I know we don’t have a choice on which insurance provider to be a member when it’s an employer selected plan. However, as we all feel overwhelmed and helpless this is a sure guarantee company that you will wind up with medical bill denials 3-6 months after service with amount due immediately. The typical lengthy appeals process that is hours of paperwork via snail mail to only get the entire thousands of dollars denied is typical practice for UHC. They only care about their profit margins and nothing for patient transparency and support.

This is one of the worst companies you can deal with. They refuse to pay claims, having bills hit your credit report. When you call in to talk to someone, you get transferred to other people, hung up on and always told the person who can help is not here today.

United Health Care refuses for me the treatment my doctor has prescribed. I am suffering at home waiting for my doctor to convince my health insurance that I am worthy of treatments. I don’t know why United healthcare thinks they know more than a doctor but they are preventing me from getting better.

After a long time battle with United Healthcare Community plan, requesting and denying more hours for both parents 82 and 80 with Alzheimer’s. They had 25 hrs/ week for both of them, after my father is very ill at a hospital and he is going to a nursing home, theirs case manager approves 22 hrs for father. My mother’s health is declining fast, I sent a sms to Christiana (case manager) and again, she said there are not major changes for her to do a new assessment. Mother was at hospital for 24 hrs 4 days ago and her PCP is requesting more care for her. I’m the only caregiver, on permanent disability and can’t take care of mother 24/7. Will United Healthcare approve more hours for mother when she is critical ill as my father? My mother receives 15hrs/week, meaning 3hrs/Monday-Friday. Do you think it’s enough for Alzheimer’s patient? Mom doesn’t need help during weekends?

UHC only agrees to provide you with the cheapest options available to it and will deny coverage even if your hospital agrees to provide a better therapy at the same price! It is a huge bureaucracy which provides the minimal care required by law while its executives fly around in $50 million dollar private jets with private flight attendants to serve them (this is a fact, not an exaggeration).

I've been denied transportation to the doctors of my choice in Florida. When I call to schedule trips, they cancel my trips. I do not know what to do now that I can't use transportation services to get to my doctors.

I had to purchase All my medical devices without Any help from UHC. Mobil Hoveround, wheelchair, 2 4 wheel walkers, 1 2 wheel walker, 2 canes, bathtub slide chair, CPAP, etc. No reimbursement at all. This UHC company would Not Ok a consultation with USC Keck Hospital for hip replacement and femur bone rod removal. Lousy doctors and terrible managers and worst of all. Cheap. I now wait to pass on with ** pain pills for 1 more year to live. Don’t hire this company.

To all Employers who are considering United Health Care, please do not subject your employees to them. My company switched to them in October of 2019. At that time they said they required pre-authorization for a medication I have been on for over 10 years. They of course denied coverage. After three months of appeals, and many hours of work by my physician for which she was not compensated, they have given me a final denial. Please bear in mind, this is a very necessary medication due to a chronic medical condition with my lungs. I have been paying over two hundred dollars per month myself, plus my absolutely worthless insurance premiums. I have been with my Employer for many years, and we have had three other insurance companies before and this medication has NEVER BEEN DENIED. They should be ashamed of the way customers are taken care of.

I’m with providers office and I haven’t been able to get anyone on the line in almost 2 weeks to verify eligibility. Their hold times are over an hour and when they do answer, they just say they’re having system issues and cannot answer calls. The website is also not working. It’s beyond frustrating. I even tried calling a higher line for support, no luck. They just say they cannot help.

This company will take your money but will fail to provide the care that you need. Will approve a stress test for my heart but will not approve the second part of the test because THEY don’t feel I need it!! Hello chest pains seems like a good reason. Would Definitely try and find a different provider as these guys are only concerned about money.

I absolutely LOVE UHC! I call their customer service line for many patients. Being in the medical field it is important to be prompt for our patients' health. This is the best insurance ever! Hands down! They always answer my questions and concerns. They are very efficient and great customer service. I honestly wish all insurance customer service representatives were like UHC. They have everything organized, coordinated and situated. They always know where to send you and exactly how to answer your questions. UHC you are amazing and the BEST!!

I haven’t decided if it would better to be attacked by killer bees or have this parasite while being under the UHC Medical umbrella. I had them for almost a year and the best part is when United Healthcare UHC, knows you’re sick, you’ve been to doctors, the CDC, infectious disease specialist and in the 9th hour they deny medication that costs $29 in other countries but $1700 here. Now that’s some dirty BS. UHC, worst coverage, excuses and people ever. They’d stand there and watch you die if they knew it would save some cash and oh yeah let’s not forget their million dollar cash year end bonus. I’ll betcha if one of their children had this they’d be getting the good meds the same day. Discrimination at its finest. I swear people stay away from this company. You just stay sick and pay them a monthly premium for being sick. “Livin the Dream.”

First of all if I could give this company a 0 I would! I applied for their supplemental health policy along with the RX with United Health Care. They lied to me on 2 different occasions about the supplemental plan just to get me to pay $79 a month for the RX plan. NOW my healthcare coverage from another company was cancelled because of them! And they didn't even accept my application for their supplemental policy!!!! I have NO other coverage other than Medicare until March 1st. If you want a company that cares about you, call Humana!!! They are very easy to work with and DO care.

Pay these thieves over $400/month & every time anyone in the family goes to our local ER or Urgent Care they state that they accept UHC in their "network" however once all is said & done UHC states that certain individual doctors that may have seen somebody are not "in network" & flat-out refuse to pay anything claiming one would have to ask prior to treatment whether or not a potential doctor who may step in the room is in their "network". Well, here's a scenario for you UHC....what if I'm rendered unconscious & bleeding profusely & arrive at my local ER, how in the world am I supposed to ask anybody anything in regards to them being "in network" or not, then they commence to bringing my near-corpse back to life & I get hit with a $1,000,000 bill because none of them were "in network" even though the hospital claims they take your confusing insurance?? Answer me that!!!!

My 24 year old daughter developed mental illness. She was in her 2nd year of graduate school and at the end of summer break 2019, she went out of state with several schoolmates and her college roommate. The trip was across the country via airplane starting in Reno NV area and making their way towards San Francisco CA. The 2nd-3rd day of their journey, my daughter developed mental illness and is now in school again, doing well. Her roommates and classmates knew something was wrong and called 911 to get her help. She was hallucinating and believing things that they knew were not true, and for her safety she was taken from their hotel room to a Napa hospital nearby. The Dr had her sent to a crisis stabilization unit for a 72 hour hold/evaluation. The ambulance service, AMR American Medical Response filed a claim with United Health Care insurance for payment.

Recently switched to a new insurance AWAY from UHC. Thank god. Dealing with UHC was a nightmare. I'm 2 months into my new insurance and I have yet to receive reimbursement for 2 pharmacy claims I submitted 3 months ago when I was still covered by UHC. I snail-mailed in the physical claim form, as directed by a UHC representative over the phone, which is a very outdated and sketchy process to begin with. My original receipts are now in UHC possession and guess what?? They lost them! A few hundred dollars may ultimately be gone.

This is the worst insurance coverage I have ever had! The deductible is $6000/yr for 2 people so I basically have no insurance and am paying for monthly coverage while still forced to pay to see the doctor. They don't even cover prescriptions until the $6000 deductible is met, $95 for antibiotics is absolutely ridiculous. Next open enrollment I will opt out of this coverage, it's cheaper to save the monthly insurance cost to actually use towards your medical expenses. This is nothing more than greed and lack of regulations.

I recently took a new job and had to change my insurance along with it. I swapped from BCBS of Tenn to UHC. The change came with following changes: Increase from $25 to $40 for a copay- doesnt count towards your deductible. Increased cost for my medication. Example being, I was paying $4.68 for 2mg of **, they raised the cost to $26.58. This same type of increase happened with 4 medications. I was seeing a therapist as required so I could continue medication management. They didnt like that he had an LPE licenses and deemed him out of network netting me a $225 bill. They didnt even pay out of network costs on. All of this has increased my monthly medical bills to slightly under $400 from roughly $100 I was paying. I would not recommend this to anyone, and if I could give it negative stars, I would.

United Health care is the bottom of the barrel. That is saying a lot given the overall crappy condition of most health insurers. Everything is so difficult and they throw up multiple barriers to get your health care and medication. Plus, they charge a small fortune in premiums, co-pays, deductibles and co-insurance. This is not really health insurance. It's paying them lots of money to fund their bureaucracy to put roadblocks in your path. It is more like extortion. Stay far away form them!!

My company decided to change insurance companies on 9-1-2019. Prior to that date, a rep. from All-Savers and Daniel and Henry came to our office to go over the new plan. I immediately asked the reps. about an upcoming surgery I had planned on 9-24-2019. Since I had already met all deductibles and co-insurance with my current carrier and wanted to know how this was going to play out. The reps. told me that ALL deductibles and co-insurance would be rolled over. This was witnessed by my wife, the owner and 9 other people. On 9-24-2019 I had my surgery and did not expect any bills. However around mid December I started receiving bills from the hospital, doctors etc..

I selected these companies to provide my long term care medications which I like to buy via mail in every 3 months. My experience so far has been horrible as OPTUMRX is the outfit that takes care of such business. Had had problems with incomplete/missing shipments, errors in dosages, incorrect charges to my credit cards and, disjointed communications within United Health Care and OptumRX. In my first 28 days of relation I have spent hours on the phone, to no avail. AVOID THEM AS THE PLAGUE!

My medicare is through United Health Care & the customer service is very good. Few days back, I received a penalty notice from united health care for prescription coverage. I was advised to contact SS & SS told me that no penalty for medicare b hence prescription should not have penalty. Medicare sent a note to united health care on my behalf and advised a time frame of 4 to 6 weeks to get it resolved. Interestingly, united health care case manager Loretta ** called me next day & assured me to resolve it asap. She called me today (third day) & informed me that the case is resolved in my favour. Is it not an awesome service? Thank you Loretta! Thank you united health care!

SO, I wrote to United to tell them I can get my 4 prescriptions from Publix, the local store, for $12 monthly in TOTAL. United wanted to charge me $45 for a 3 months supply of ** ALONE! When I wrote them they said: "Sorry, we don't check our prices against competitors!" That's for sure they were and are happy with charging me 3 times the price I can get on my own. The fact that they said they really dont care is what pisses me off.

I can't stand United Health Care. They don't care about AHCCCS patients. My son had to leave Carefirst and go to United health care because ahcccs won't use Carefirst as a health plan for people with special needs. Ugh, I'm so frustrated already. Pharmacy (Walgreens) even stinks cause that's who united health works with. Man I wish I was rich I could get my baby on a health plan that cares about people with special needs.

Terrible experience with United Health Care. They basically costs us close to $2,000 to $2,500 above what we would expect for a normal birth (of our daughter). They charged a $250 deductible which applied to many routine visits for imaging that were recommended by our doctor. Total cost for imaging visits out of pocket was over $2,000. Also, if you ever leave the country they do not cover any travel vaccines, which you would think they would want to cover as a measure of preventative medicine.

Running a scam with NEGMC ER. Doctors are not in network so they take your money for the ER co-pay and then don't cover the procedures close to what they cost at all since the doctor is not in network. If my work offered anything else I would take it in a heartbeat.

I liked the old way. I sent in order and still haven't received it. I called to see if they got it. One lady said no and another one said yes but who knows when I will get it. The other company was fast and reliable. I love the ins though. Never had problems with them. Just this product change. Go back to the other place. Thank you.

I had to have an emergency hysterectomy at the age of 38, not ideal, but it was an emergency. I was basically bleeding to death and they won't cover the bloodwork or the surgery because they feel it was unnecessary. They also would not cover my Pap smear, HPV test, and pelvic exam. They also will not cover a mammogram that was ordered. So what do they cover? I keep asking and I get zero answers. Maybe they are going bankrupt or something!

I just tried to get an eye exam which was supposed to be zero co-pay according to my plan. They said that would be a co-pay but because it would be Medical not an eye exam. Also 1 prescription could not be filled at Optum RX because it was considered medical and not drugs which is ** for a nebulizer. When I signed up for this plan I was told the premium was $14. When I got my first bill the premium was $29. Between December 2019 and January 2020 my premium doubled. I am very unhappy with United Health Care and I actively looking for another plan with another company or dropping Part B all together and just waiting to die. It seems United Health care doesn't care if I live or die.

I have seen one PCP in 9 years, just for him to tell me he was leaving my network. Spent so long on phone with full charge till it died. The whole time while they searched for PCP, they waste tons of money sending letters with new PCP on card, and they don't accept new patients. I had a triple bypass in 2011, and I need to see a Primary doctor. They assigned me doctors in other cities, this company doesn't know what is going on in their own business. Why all the letters and new cards. What a waste of money, with no actual doctor's available.

UHC changed my health benefits amount from $ 275. Per quarter to $ 150. I did not change my plan. I am 70 y/o senior lady on SSA of less than $1000 per month. I have called, messaged on FB and no one in the organization can tell me why this was done. I am in Alabama and receive Medicaid as well! This company is the epitome of United "do not care" stick it to the old folks agenda!

If you don’t want to waste your money don't pick out this company. Last year they didn’t cover anything to me, I went to an urgent care because I had a fever of 104 and had to pay a full amount because they said it wasn’t an emergency because I had tonsillitis. Then I went to my gynecologist for my annual check up and I had to pay full again because it was a preventive care! Those rules doesn’t make sense!

We moved recently from MA to RI. My son has been on a certain medication for the last few years. They made my son's Dr submit forms and also made her call them. This still wasn't enough. She now has to send them proof of other medications he has taken and when for the last 5+ years. I have spent several hours on the phone with them to no avail. My son has 2 pills left which he takes daily and they don't care. This is wrong on so many levels. I am appalled by this absurdness. So, I have no options but to have to pay $200 a month for his prescription until, if, ever it finally gets approved. I don't understand how they can deny a 10 year old child medication that is needed. I don't understand how this is even legal???