Monessen Reviews

I see that this company gets poor reviews. Add one more. Purchased a Monessen gas log insert in 2020. After the first two years, the thing began to stink horribly whenever we burned it and got progressively worse. Couldn't even use it for the last two years. Finally got around to calling a chimney service to get to the bottom it. The service guy took one look at our unit and said the log set is the problem. They are ceramic fiber, not refractory ceramic. And there is no fix; the stink will just keep getting worse. Only solution is to buy a new log set. Not cheap.

Had Monessen remote and burner out in with Oak logs - put in new build and has NEVER worked correctly!! Junk! The company will not Standby their product - the fireplace if it does ignite only stays on for a bit and now the remote (it’s not the batteries) won’t even make a sound! It’s only been 3 years- spent 5,000!! We had a totally different brand In a new home (we lost in a tornado) and never had a minute's trouble- worked great for 5 years! So I know it’s this brand - saving my money and just going to replace the burner and ignition and remote!! Not Worth the trouble Anymore!

Fireplace Insert and logs very good. The fan blower don't waste your money. It's loud, the thermostat did not work, the wiring plug where you plug in fan did not work but the other one did it has three plug in. Customer Service where I purchased over the phone were good. "Beware" please at the overall size of unit the directions are Not clear. The salesman gave me the front face size but did not take into account the extra 3 inches where the fan goes so I had to pay extra to the carpenter to come back and refit the studs for the inside 3 inches.

Bought this O-Clearance fireplace from a local dealing in Florence Oregon who went out of business shortly after they installed it for over $8,000 installed; Oregon Stove and Fireplace in Florence Oregon. We have spent over $3,000 replacing just about every part in this fireplace more than once. Some parts three times. We have had every fireplace service provider who would come out to our area which none who could fix it to run for more than a month before stop working. This fireplace has not worked right since it was installed. When I contact the manufacture they say, "Sorry we do not have any service or dealers in your area." We just want to warn anyone who is looking to buy and install a fireplace to be aware of this fraudulent company and their inferior products.

2017 Bought Monessen Mountain Oak. Over 4 years have spent over $500.00 in service calls to clean thermopile & thermocouple. Just replaced entire assembly. Had Heat & Glo in different for 11 years. NEVER called a service man! Wish I had the money to pull it all out and replace with a Heat & Glo unit!

Monessen Vent free logs, great product and never had any issues with customer service. They work as advertised and have a detailed look to the log set. An hour of installation and you are good to go! Thank you

Easy to operate. The logs look very real. Great customer service. Definitely will always buy Monessen. Their logs are heavy duty concrete style logs that give off very little odor compared to most of the vent frees. We had a warranty issue and our local dealer handled it in 2 days.

This fireplace has had nothing but problems. Every season it needs hundreds of dollars in repairs. It is at the point that there are no service companies that will even work on them and they tell me that they try to call the manufacturer for troubleshooting and even the manufacturer is no help. Complete and total junk with a big price tag. Buyer beware. Choose any brand other than this one.

Good performance when operating which is a problem. Every season I have to do another repair. Avoid this brand. Unable to do simple repairs like a thermocouple. Must buy a part ten times more expensive. Difficult to work on as well. Small area and cheap parts that are easily damaged. Remote works okay, but only turns on logs when three degrees below setting and off when three above. Eats batteries as well.

I Purchased a 42" from Watson's. Mostly for ambiance and a alternative heat source. The 1st unit remote was NO GOOD, loud fumes wrong bulbs! The mngr wanted to send techs 3x to replace parts for a new unit. I finally demanded a new unit. 3 months later and a replaced unit, THE BURNER WON'T IGNITE Consistently when TURNED ON. This is BY FAR the BIGGEST RIP OFF I'VE EVER EXPERIENCED! After several nights and attempts, the fireplace finally lit. The following night? Again...NO BURNERS. I'm so disgusted in Watson's pushing this product. I WANT MY REFUND!!