Monessen Hearth Systems

2017 Bought Monessen Mountain Oak. Over 4 years have spent over $500.00 in service calls to clean thermopile & thermocouple. Just replaced entire assembly. Had Heat & Glo in different for 11 years. NEVER called a service man! Wish I had the money to pull it all out and replace with a Heat & Glo unit!

Monessen Vent free logs, great product and never had any issues with customer service. They work as advertised and have a detailed look to the log set. An hour of installation and you are good to go! Thank you

Easy to operate. The logs look very real. Great customer service. Definitely will always buy Monessen. Their logs are heavy duty concrete style logs that give off very little odor compared to most of the vent frees. We had a warranty issue and our local dealer handled it in 2 days.

This fireplace has had nothing but problems. Every season it needs hundreds of dollars in repairs. It is at the point that there are no service companies that will even work on them and they tell me that they try to call the manufacturer for troubleshooting and even the manufacturer is no help. Complete and total junk with a big price tag. Buyer beware. Choose any brand other than this one.

Good performance when operating which is a problem. Every season I have to do another repair. Avoid this brand. Unable to do simple repairs like a thermocouple. Must buy a part ten times more expensive. Difficult to work on as well. Small area and cheap parts that are easily damaged. Remote works okay, but only turns on logs when three degrees below setting and off when three above. Eats batteries as well.

I Purchased a 42" from Watson's. Mostly for ambiance and a alternative heat source. The 1st unit remote was NO GOOD, loud fumes wrong bulbs! The mngr wanted to send techs 3x to replace parts for a new unit. I finally demanded a new unit. 3 months later and a replaced unit, THE BURNER WON'T IGNITE Consistently when TURNED ON. This is BY FAR the BIGGEST RIP OFF I'VE EVER EXPERIENCED! After several nights and attempts, the fireplace finally lit. The following night? Again...NO BURNERS. I'm so disgusted in Watson's pushing this product. I WANT MY REFUND!!

Do not purchase a Monessen fireplace log and burner set, they do not honor their warranty for repairs... New burner not working from day 1, diagnosed as cracked Circuit board by authorized dealer. Monessen will not repair or replace, burner has never been lit, still trying to get parts after a month of emails.

Do not I repeat do not buy this f/p. Monessen Serenade with river rocks and crystals. New construction home. Wanted a f/p. Never had one. Absolutely gorgeous unit. It worked fine but the remote control never worked. Had it replaced several times and it still never worked. The f/p completely rusted on the inside and is now torn apart due to the repair people never coming back to fix this issue. Two sides to every story. I think not. 5,000.00 dollars later and 5 years later I’m ready to put an aquarium in where it was. Very very frustrated with this company. My husband is in denial about it. I came home one evening and he placed three pillar candles in there as a laugh to say, "Sure it works. Just look honey!!!" Thankfully the wine took away some of my nerves. Good luck everyone.

I purchased a Monessen log set via Amazon from an out of state distributor. During the installation I determined it was in nonworking order and due to distributor's prohibitive restocking return charge policy my only option was to accept their offer to send me replacement parts to fix it myself. The parts replacement was time consuming and difficult to do. Subsequently, I contacted both the distributor and Monessen and requested some sort of token goodwill compensation for my aggravation. The distributor has ignored my inquiries and Monessen has simply referred me back to the distributor and not taken any responsibility for their poor quality control. Consequently, I do not recommend purchasing Monessen products.

I’ve installed these for a long time and have had problems with them setting up the house. The company that sells them don’t want to give you a replacement unit if you just installed it and have a problem, they want you to fix it at your expense. I’m going to quit putting the ventless logs in and would recommend only the vented ones!