LG Refrigerators Reviews

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About LG Refrigerators

LG is an electronics company that offers a variety of innovative and state-of-the-art products for the entire home. The company's refrigerators feature advanced technology and innovative features like wireless internet and app accessibility, LG makes fridges for every budget.

Pros
  • Beautiful designs
  • Wi-Fi and app accessibility
  • Innovative features
  • Multiple options
Cons
  • Expensive
  • Multiple recalls

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LG Refrigerators Reviews

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    Page 8 Reviews 1040 - 1240
    Customer ServicePunctuality & Speed

    Reviewed Oct. 16, 2019

    I have had my LG Refrigerator for 4 years and I am now have to have it repaired for the 3rd time. This time (Oct 3rd 2019), the repair company that LG is using SUCKS. They never came out when they were supposed to. But they reported that the Fridge repair was completed. IT WAS NOT!!!! Then the repair company called me on Oct 4th and said that their repair Tech can not come out until Oct 16th because he is sick and that he is the only Tech to service my area. So here it is Oct 16th and still no Tech. So I called the warranty place and they said that the repair company ordered parts for the repair. Funny on how they ordered parts when they never came out to look at what was wrong. The Tech must have ESP! The warranty company said that they will talk to LG and then get back to me. I WILL NEVER EVER BUY LG or Recommend an LG Product to anyone. In my opinion, LG Refrigerators are CRAPPY!

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    Response from LG Refrigerators

    Hello Barry,

    We hate to hear that you have had such a negative experience and this is not indicative of how we want our customers to feel. In a private message can you share the model and serial number for your refrigerator so that I can review all options for you?

    Thank you.

    LG

    James increased rating by 4 stars.
    After a positive interaction with LG Refrigerators, James increased their star rating on Oct. 18, 2019.

    Updated review: Oct. 18, 2019

    LG went above and beyond my expectations and consider the issue resolved.

    Original Review: Oct. 16, 2019

    The refrigerator started forming ice inside the top compartment after around 10 months. Luckily the issue was fixed under warranty. Now at under two years we are getting a dhF code and the tech just left. We need a new motherboard and a defrost heater and we are no longer under warranty. Two issues in under two years is not what one would expect for a $2500 refrigerator. I purchased due to the high rating on Consumer Reports. Disappointed to say the least and worried what will go wrong next.

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    Response from LG Refrigerators

    Hello James,

    We hate to hear that you are experiencing an issue. That is not indicative of how we want our customers to feel. Please send me a private message with your model and serial number so that I can assist you further.

    Thank you.

    LG

    Verified purchase
    PriceStaffReliability

    Reviewed Oct. 15, 2019

    We bought our LG side by side, door in door fridge in June 2017. In less than 2 years, our icemaker quit working. We went through all the troubleshooting suggestions and nothing worked. We spent $95 to have someone come out to diagnose the problem... only to diagnose it incorrectly which cost an additional $180. Another service person was sent out and called into the LG center resulting in diagnosis of the heater element in freezer door not working causing the ice maker to not produce ice. We have been told that the entire freezer door has to be replaced which would be extremely costly. We already spent over $1500 on the fridge and to now in 2 years have to put hundreds of dollars into it for repair. I'm outraged and disappointed in the quality of this product.

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    Response from LG Refrigerators

    Hello Becky,

    We hate to hear that you have been inconvenienced and want to assist. In a private message, can you send me the model and serial number of your refrigerator so that I can examine all options for you?

    Installation & SetupStaff

    Reviewed Oct. 15, 2019

    Model Number LDCS24223 stopped working after 4 months! This refrigerator worked well for 4 months. Then the top refrigerator portion stopped cooling. It took over 2 weeks for LG warranty repair service to determine we needed a new fan motor and a new compressor, then another 2 weeks for these parts to be installed. A month without a refrigerator was difficult. The repair person who came was courteous. He said this model is known to have this problem. If you buy this model, I recommend you buy the extended warranty.

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    Response from LG Refrigerators

    Hello Christina,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    CoveragePrice

    Reviewed Oct. 13, 2019

    We bought an LG French door refrigerator 3 years ago and it has already broken. It is no longer covered under warranty. We called three appliance repair companies in our area and all of them said that they won’t service LG refrigerators. We called LG and they sent someone out who said it needs a new compressor which will cost $1600. Based on other reviews, this seems to be a common problem with LG fridges. After only 3 years, our choices are to pay $1600 to fix it or buy a new fridge.

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    Response from LG Refrigerators

    Hello Devon,

    We hate to hear that you have been without a working refrigerator and want to assist. Can you send me a private message with your phone number, model and serial number so that I can expedite a resolution for you?

    Price

    Reviewed Oct. 12, 2019

    I purchased my new LG French 3 door refrigerator March 2016. The product worked fine for 3 years (almost to the day) until the compressor failed. LG sent a repairman from a appliance repair company affiliated with LG, and replaced the compressor (LG paid for the replacement, I paid to replace all the spoiled groceries). This compressor lasted only 6 months! Again LG sent a repairman and replaced the compressor. (LG paid for the replacement, I paid to replace all the spoiled groceries). The 3rd compressor has now lasted only 1 month!!!!! LG has just scheduled another repairman to come this Monday. This will be the 4th compressor in 3.5 years of the life of this refrigerator.

    LG has a responsibility at this point to replace this appliance. This is a refrigerator that cost several thousands of dollars and LG markets how long their appliances last but based on their online reviews and lawsuits, over compressors, this is not the case. New compressors are clearly a short-lived band-aid to what is clearly a bigger problem and this product is no longer worth the dollars and aggravation spent dealing with it.

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    Response from LG Refrigerators

    Hello Rob,

    We hate to see that you have had such a negative experience and would like to help. We see that you have a repair scheduled for tomorrow and will be calling afterwards to check the status and go over all other options for you. Thank you for reaching out.

    Anita increased rating by 3 stars.
    Customer ServicePrice
    After a positive interaction with LG Refrigerators, Anita increased their star rating.

    Original Review: Oct. 12, 2019

    $2400 Like throwing money down the drain. Bought this refrigerator 2014. Five years later it quit cooling. I have owned other refrigerators that last 15 years and more. Technician came and said it is the compressor but the labor will be about $900 which I am liable for. (Of course also had a $95 service call cost.) Been without a refrigerator for a week now. Filed a claim and will have to wait another few business days to see if LG will cover all the cost. Technician said even if it gets fixed it will probably go out again in a few years. We did all our research prior to purchasing this refrigerator.... Guess those reviews meant nothing. Not to mention the loss of all that food and no sense of urgency from the company.

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    Response from LG Refrigerators

    Hello Anita,

    We hate to hear that you have been without a refrigerator and would like to assist. Can you send me a private message and include your phone number, model and serial number so that I can expedite a resolution?

    Customer ServiceInstallation & Setup

    Reviewed Oct. 11, 2019

    Bought this box in 2017. First compressor went out in Oct. 2018. Unit went out again in Jan. 2019. Repairman said I needed a surge protector and said he reset the unit. Installed surge protector. Unit went out in April. Waited 2 weeks for tech to show up and when he did he had to order part (circuit board). Part came in wrong part. Ordered part again and installed on May 29th. Unit went out again. Waited another week and half and tech came out July 12th. Had to order parts. Parts came in which included compressor, condenser, and fan. Came out on July 25th and after trying for many hours could not get unit to work. Unit is still disassembled and in many pieces.

    After numerous calls to LG directly, on Oct.3rd, they finally decide to send another tech out to try to repair after 2 and a half months of unit just sitting there. That is scheduled on Oct. 14th. Buyers beware of LG products and the company. They do not care about proper customer service. Not saying all LG devices are bad, there are some decent reviews from several people. I was warned by an appliance tech to stay away from LG refrigerators and did not heed the warning. So, my bad. Billy from Waco, Tx.

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    Response from LG Refrigerators

    Hello Billy,

    We hate to hear that kind of experience and want to assist. I see that you have a repair scheduled for tomorrow and will be contacting you to check the status of the repair. We want to make sure that you have no further issues. Thank you for reaching out.

    Customer ServiceCoveragePrice

    Reviewed Oct. 11, 2019

    Do yourself a favor. Look at other brand before buying an LG refrigerator. On mine the compressor went in less than a year and getting it fixed under warranty was a horrible experience. Worse customer service I ever experienced with a company. I was without a fridge for over a month. Not fun with two small children in the house. A little over a year later the compressor went again. Now it wasn't covered under warranty. Repair guy said "do yourself a favor and buy new one of another brand rather than fixing this one. It will be cheaper in the long run". He said he replaces LG compressors all the time. New compressor was going to be $1200 so I went and got a new fridge for $2600. So I basically spent almost $3K on a fridge that lasted 2 years. Have a Frigidaire now and couldn't be happier.

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    Response from LG Refrigerators

    Hello Robert,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 10, 2019

    In January 2019 we purchased four new top-of-the-line LG appliances from Home Depot: dishwasher, oven/range/microwave and refrigerator. Within two months we had problems with the dishwasher and LG did not have the needed parts. Within the next several months we had to call for service on the oven/range (twice), on the microwave, and this week on the refrigerator. LG was extremely uncooperative in scheduling a service appointment, even after the Home Depot telephone them on our behalf.

    They insisted on photographs of our receipts (we have neither smart phones or the ability to transmit photos) although we gave LG THE MODEL NUMBER, SERIAL NUMBER, RECEIPT NUMBER AND DATE AND THE TELEPHONE NUMBER OF THE Home Depot store. The LG representative was rude, and even hung up on my wife. Home Depot had a similar experience, and advised us to NEVER buy an LG appliance from Home Depot in the future. Not much chance of that! N **. Huntington Beach, CA

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    Response from LG Refrigerators

    Hello Neil,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Price

    Reviewed Oct. 10, 2019

    As I sit here writing this, there is a repairman here trying fix my LG refrigerator--and telling me that I need yet another new compressor! I replaced the compressor last September and now another one has gone out! My refrigerator is only 5 years old. This is ridiculous and outrageously expensive. My understanding from multiple sources is that LG is aware of issues with a weld in their compressors--and probably other things--especially in certain models. If it were a car, there would be a recall so that the company could make it right. LG is certainly not trying to take care of their customers/products. BUYERS BEWARE!!

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    Response from LG Refrigerators

    Hello Rhonda,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Reviewed Oct. 9, 2019

    If it were possible, I would give the above refrigerator a "zero." In less than 5 years, my LG refrigerator has malfunctioned 5! times; 4 times I lost everything in the upper and lower parts and had to replace everything. Home Depot has sent 3 different repair companies to work on it. With this last failure, Home Depot's repair service did not follow through on the breakdown. I am still waiting. I am looking at purchasing all new for the the fridge and freezer, knowing that in 9-10 months, it will happen again. The motherboard has been replaced twice, the entire defroster unit was replaced once and they have even soldered something on the compressor once. What now? I'm still waiting to find out. How many times does it take to declare the above unit a lemon? How many times do I have to lose hundreds of dollars at a time?

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    Response from LG Refrigerators

    Hello Donna,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Verified purchase
    Price

    Reviewed Oct. 9, 2019

    We paid top dollar (over $3000) for an LG Linear refrigerator in June, 2015. In March, 2018, it began making strange clicking noises so we got online and followed some tutorials about how to fix it. Nothing worked. We had a repairman come and he had to replace the control board and fan, at a cost to us of about $600. Now here we are in October, 2019 and it’s doing the exact same thing. We are looking at having to replace both exact same things, only this time it will cost $690. We could have bought a new refrigerator for what we’ve spent on repairs in the past four years. I will never buy another LG product. Maybe the company will see this and offer some compensation, but I doubt it. It’s infuriating!

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    Response from LG Refrigerators

    Hello Denise,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Daniel Donna increased rating by 1 star.
    After a positive interaction with LG Refrigerators, Daniel Donna increased their star rating.

    Original Review: Oct. 9, 2019

    Bought an over 1200.00 new stainless steel refrigerator on the weekend of July 4th 2019 from Lowe's. Today is October 9th 2019. Problem started 10/5/2019. This is 3 months old!! Model LDCS24223S/01. Serial number 904 MRUY 07478. The refrigerator cooling totally quit. It reads 66 in the top while being set at 33. Smart services was useless. Spoke with 3 representative who promised I would be called promptly with a service date. Was texted a link regarding service that led to "page unavailable" All of our food was ruined. I am an older disabled woman who depends on the refrigerator to keep medicines. I need the help of others to obtain ice for a cooler. My partner works out of town. Case number **.

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    Response from LG Refrigerators

    Hello Daniel,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist

    CoveragePrice

    Reviewed Oct. 5, 2019

    Bought a Kenmore Elite French Door Refrigerator 795.74032.411 in July 2015 and really regret that decision. Less than 30 day after the 1 year warranty expired, got an error code indicating there was a bad control board or fan. Tech replaced the fan was first and that did not fix the issue, so then control board. Reading on line reports, this was a known issue with the LG control board. So $350 later, it was working again. Then a few month later, the ice maker started icing up. Turns out that the waterline running into the door has a know issue also. So tech had to order a new door (over $500) and with labor, total cost was over $850 for that failure. About a year later, started hearing a loud noise when a fan kicked on. This turned out to be a bad fan behind the rear panel in the refrigerator section. That was a $200 dollar repair (parts and labor).

    Shortly after that repair, the same fan started making noise again. This time the housing around the fan had shifted because of tension being place on the housing that way it is installed, making contact with the fan blades. Tech was able to readjust the housing to not touch the fan blades. But another $100 service charge. Now the Sealed System is out. The Sealed System is under warranty, but very hard to find anyone to do the repair. Sears is coming out next week, but the warranty only covers the parts. So labor will be $99 just to get them to look at it. The tech that looked at it yesterday (another $100 charge), indicates it likely the compressor, but he was not allowed to replace parts covered by warranty. Said I had to contact a Sears or LG for warranty repairs.

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    Response from LG Refrigerators

    Hello Rick,

    Since this is a Kenmore refrigerator and not a LG refrigerator, I would have to refer to to Kenmore to discuss all options with you. LG does not service Kenmore refrigerators. My apologies for any inconvenience.

    Verified purchase
    Staff

    Reviewed Oct. 5, 2019

    I like LG's in-the-door water and ice. They came to replace the compressor, and it took a few weeks to months, which wasn’t good. We don't live in a large city and there are no technicians, and they certainly didn't go out of their way to provide one so we had to wait quite a while. Still, they were polite. My wife still thinks it makes a humming sound, but we’re satisfied. I’ve heard that they have compressor problems, so I’d be reluctant to order it again.

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    Response from LG Refrigerators

    Hello Sandor,

    Did you still need assistance on a repair to check out the humming noise on your refrigerator? We can set up service at your request.

    Thank you,

    LG

    Customer ServicePrice

    Reviewed Oct. 5, 2019

    This is my 2nd LG kitchen appliance to break down in 2 years. In 2017 I got the LG kitchen suite. The dishwasher never worked from day 1. It was a nightmare of run around. Long story short, never got fixed due to horrible customer service. Now the compressor on the fridge isn’t working. I called my own repairman who informed me the compressor has failed and it is out of freon. He told me the best thing to do was get a new fridge that is not an LG. And told me about the ongoing class action lawsuit. So I think I will see if I can join it. I can’t afford the cost of a new fridge that boasts it lasts 20 years. And dealing with customer service is a nightmare. I will NEVER buy LG again. My repairman didn’t even charge the service fee.

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    Response from LG Refrigerators

    Hello Amy,

    We hate to hear that you have had such a negative experience and want to assist. Please send a private message so that I can review all options for you and expedite a resolution.

    Customer ServicePunctuality & Speed

    Reviewed Oct. 4, 2019

    New LG refrigerator new 9 months old and leaking from Ice maker. Contacted Home Depot, who referred me to LG service 800 number, very unprofessional and stated they would charge me if the problem with Ice maker was not the manufacturer fault. When I requested they put that in email or allow me to also record the call, was told they would terminate call if I recorded. This is concerning since they acknowledged they were recording call. After over 45 minutes on the call they stated they would send a service repair order to a company call Best Servicers of America. The bottom line is after late or missed appoints, and now 2 visits by repairmen telling me about the lack of quality of this LG refrigerator, still Ice maker is leaking. This 6 week process continues with LG not willing to follow up on their commitments, and the Best Services stating they are backlogged and not able to respond to LG service calls.

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    Response from LG Refrigerators

    Hello Steven,

    We hate to hear that you have been inconvenienced and would like to assist. Can you please send a private message including your phone number so that I can review all options and expedite a resolution?

    Customer ServiceStaff

    Reviewed Oct. 3, 2019

    Unfortunately we have the exact complaints as everyone else!! Do NOT buy LG products! They do not last and even worse is the customer service. We have been trying to get our refrigerator fixed for a month and a half. 3 times they’ve sent out a technician and 2 of those three times they cancelled the appointment the day of. Spent an hour on the phone with customer service just to be mocked by a representative (John **) when I expressed frustration that our refrigerator went out after only 3 years...."Oh wow, really, 3 years, hmmmm" very sarcastically!

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    Response from LG Refrigerators

    Hello Brad,

    We feel terrible that you have had such an experience and want to assist. Can you please send a private message and include your phone number so that I can review all options with you and expedite a resolution?

    Customer ServiceStaff

    Reviewed Oct. 3, 2019

    My 3-year-old LG Refrigerator has a failed linear compressor. Apparently this is a known defect since 2014 which was before this refrigerator was purchased in 2016. There is currently a class-action lawsuit filed against LG. I have received the run around from LG. I have called every day since 9/28 and have received a different story about how to get it repaired and if the part has been ordered and where it is in the shipping process. I have now been without a working refrigerator for a week with no end in sight. I have 4 children and 3 adults in my household. This is a HUGE problem. Short of buying a new fridge I have no recourse. No one can tell me when it will be repaired or when I will even receive the part. I do have a guy who will replace the part when I finally get it but every time I call LG I get a different story about where the part is and when it will finally be shipped.

    The process to get this part has changed with every phone call I make, as has the time frame. On Saturday when I called it was 1-3 days. On Monday when I called it was 3-5 days. On Tuesday when I called it was 7-10 days. Today when I called it was again 3-5 days and still has not shipped. Then I had Jenn from LG call and offer a mini-fridge until we get our part on Friday, but we wouldn't get the mini-fridge until Friday which is when she told me the part will be here. She then offered me $250 for spoiled food, which is quite inadequate since we had to go purchase a mini-fridge already and I am spending about $10 per day for ice to keep the rest of our refrigerated products on ice. She told me the part would be here by Friday 10/4 but when I called LG customer service today 10/3, the part has still not shipped and they said it would still be 3-5 days before the part even ships.

    Jenn also sent me a text and said I could text her at any time to get an update about my part. I have now texted Jenn 4 different times over two days and have yet to receive a response from her. I don't even know what to believe at this point. I think that contacting an attorney to get some recourse will be my next step. I am going to have to go purchase a new refrigerator since LG is incapable of getting my 3-year-old refrigerator fixed in a timely manner. Steer clear of this horrible company with horrible products! This is the second problem we have had with this refrigerator. The LG dishwasher we have that was purchased at the same time is now on its second motor. It is also 3 years old. Terrible, terrible products! Huge run around from "customer service".

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    Response from LG Refrigerators

    Hello Corinna,

    We hate to hear that you have had such a negative experience and want to assist. Please send me a private message so that I can review all options available to you and expedite a resolution.

    Customer ServicePunctuality & Speed

    Reviewed Oct. 3, 2019

    We purchased this fridge almost 1 year ago. Two time the water/ice dispenser has failed. The water and ice will start running without being able to turn them off to where you have to unplug the fridge till a repair person comes to replace the part. Both times I had to call LG for service. Both times their technician did not show up on scheduled day. I wasted 2 days off work with not getting any help from LG. Do not expect anything from LG customer service. I have 4 different claim # for food reimbursement that keep changing and now been told they denied the claim.

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    Response from LG Refrigerators

    Hello Joyce,

    We hate to hear that you had such a negative experience and would like to assist. Please send me a private message so that I can review all options for you and expedite a resolution.

    Brigitte increased rating by 2 stars.
    After a positive interaction with LG Refrigerators, Brigitte increased their star rating.

    Original Review: Oct. 3, 2019

    Only lasted 16 month. Bought at Best Buy in 4/2018, freezer and ice maker broke down in 8/2019 and now refrigerator portion not cooling right. Will never purchase LG again. Warranty through Best Buy is Geek Squad which is a total disaster. Still without a refrigerator after 1 month.

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    Response from LG Refrigerators

    Hello Brigitte,

    We hate to hear that you are experiencing an issue with your refrigerator and want to assist you. Please send me a private message and include your phone number so that I can review all options with your and work on an expedited resolution.

    Customer ServiceCoverageStaffReliability

    Reviewed Oct. 3, 2019

    Updated on 10/08/2019: "Hello Elizabeth, We apologize for the inconvenience. We understand that there is Rust on the door, unfortunately, that is considered a cosmetic issue and is not covered by the warranty, which is listed in the owner's manual. If you would like to address the issue, we can provide you with a list of service centers that can perform an out of warranty repair. However, if that is done, LG will not cover the charges. Once again, we apologize for any inconveniences. Thank you, LG."

    This is the response I received after the private e-mail directly to the corporation. Once again, it is not an issue that corporate cares about. A 2 year old SS refrigerator should NOT be rusting when it has been properly maintained, but they still will only give me the names of service companies I can call. When I asked the service rep. what would happen if the service company stated that the fridge door was defective, he told me it would still be on us to pay for the repair. I stand by my original review. DO NOT BUY THIS PRODUCT. Yes, my food is still cold and frozen, but who wants a rusty 2 year old fridge, especially when only one of the 3 doors is affected. Sorry, LG, but you get a failing grade from this consumer.

    Original review: We have had our LG SS Fridge for 2 years now and are already having problems with rust on one of the fridge doors. The freezer door and water-dispenser door are fine. LG customer service calls this a "cosmetic issue" and won't do anything at all about it. In other words, the customer has to plan on "sucking it up" when their fridge starts to look like a piece of junk after only 2 years. We have always used approved stainless cleaners and soft, microfiber cloths. So, what's up? Yes, the rust comes off but it comes back again and again, and again and only on that door. This is our first time buying LG. I believe it will be our last.

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    Response from LG Refrigerators

    Hello Elizabeth,

    We hate to hear that you are experiencing cosmetic issues with your refrigerator and would like to help. Please send me a private message and include your phone number so that I can review all options to you to get to a resolution. Thank you.

    Verified purchase
    Contract & Terms

    Reviewed Oct. 3, 2019

    I like LG's consumer reviews and the looks of their products, particularly the dual ice makers and the nice LED lighting. However, the compressor went out in the first three years. That was why I had the compressor redone. I had to get the purchase agreement from the place that I bought it from, sent it over, and they came out and took care of it. The experience was amazing. Now, my ref is great.

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    Response from LG Refrigerators

    Hello Marc,

    Thank you for taking the time to share your experience. We are happy that the issue was resolved and your refrigerator is working great.

    Customer ServiceStaff

    Reviewed Oct. 2, 2019

    We purchased a kitchen suite from Home Depot 11/17. First of all we had the dishwasher go out then the stove and finally the 4 door fridge. We bought the 3 year warranty for peace of mind so you would think we would be set. The customer service is overseas which isn't a problem except a few of them were hard to understand. They gave us the runaround and after 3 days and many hours on the phone I started keeping detailed notes of my conversations. I asked a employee for their full name or employee number but was told they are not allowed to share that information making it impossible to keep track of people for future references.

    We ended up losing 90 % of the food in the freezer and all in the refrigerator! We are having to eat out every night and unable to keep leftovers for work. I told them that my son is diabetic and his insulin needs to be refrigerated as well as does the baby's whole milk. They said it will be approximately 2 weeks before a service tech will be available. I've NEVER in my life had such a horrible experience with the purchase of new products and urge whomever is reading this to be cautious and review all products pro and cons before purchasing.

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    Response from LG Refrigerators

    Hello Adam,

    We hate to hear that you had such a negative experience. This is not indicative of how we want our customers to feel. Please send me a private message so that I can share all options to assist your family and get you an expedited resolution.

    Verified purchase

    Reviewed Oct. 2, 2019

    I always get LG and I had them before. My purchase experience was great. I really like the icemaker of my LG refrigerator. I’ve had the fridge for a couple years, and my stainless steel was peeling, and they replaced the door.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Kerrie,

    Thank you for taking time to share your experience. We hope you continue to stay a loyal LG customer for many years to come.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 1, 2019

    Purchasing LG products is a piece of cake but the quality is awful. My dishwasher already had to have the board replaced within the first year. The compressor of the refrigerator went out completely. We lost our refrigerator and a freezer full of food. And trying to get customer service by phone to help me was ridiculous. The only reason it got fixed as quickly as it did was because I had to complain on LG's Facebook page to get anyone to respond to me. The manager that I spoke with on the phone whenever I called to get the refrigerator repaired was an employee of LG. He was rude and disrespectful. He didn't act like he cared one bit whether or not my refrigerator got fixed or that I was out of a refrigerator for over a month. I will never buy another LG product again and I would not recommend their product to anyone.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Heather,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Verified purchase
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Sept. 30, 2019

    Updated on 10/03/2019: LG phoned today regarding my review. Since I didn't have a haul away receipt, there was nothing they could do and since I didn't purchase another LG product, they couldn't help with the cost. They don't care about the customer, as they say they do. I spoke to LG many times during the 3 months I was without a refrigerator and asked that they replace the unit or give me a buyout with no response. An Appliance repair company e-mailed them after speaking to a person in the executive services and asked that they contact me regarding a replacement or buyout, but, of course, they never did.

    Original review: Do not purchase! I spent 3 agonizing months trying to get the compressor replaced. Every time a technician came they said it wasn't the compressor and changed the fan, door magnet, and adjusted the sensitivity in the door light. Finally I had to call another appliance repair company due to the fact that their warranty company is horrible. Then, it took many weeks to get LG to authorize them to do the work. Finally, the technician began to install the compressor that LG sent 3 months prior. LG had sent the wrong compressor for this model. When the correct compressor was installed, it didn't fix the problem. After many calls to LG, they would not replace the refrigerator, nor give me a buyback. My 18 month old refrigerator is now in the dump and I am very happy with my new GE.

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    Response from LG Refrigerators

    Hello Kathy,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Reviewed Sept. 30, 2019

    We were so happy with our side by side refrigerator. Until after 3-1/2 years after purchase it stopped cooling. My old cheap fridge that it replaced lasted 17.5 years. I purchased this more expensive refrigerator as I thought LG was a good brand (also bought a stove & TV by them). We tried the diagnostics available through the SmartThinQ app, and it says there is nothing wrong with it. Upon researching the problem, looks like there is a class action suit against LG due to faulty compressors failing after 3 years, which they claim LG knew about, but kept selling these. Now I am out a freezer full of meat and have an expensive repair.

    I looked at appliance repairmen from the LG site, and the two closest to me are based out of a home and an apartment. Seemed a bit sketchy. Also found that LG replaces the condensers with the same faulty condenser, so I looked elsewhere for a professional repair company. Very disappointed in LG as I had been a happy customer up until now.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Marti,

    We hate to hear that you are experiencing an issue with your LG refrigerator and would like to assist. Marti, can you send me a private message with your phone number, model and serial number so that I can review all options with you?

    Customer ServiceStaff

    Reviewed Sept. 30, 2019

    Life's Good company need to change their name to Life's Terrible. Recently my refrigerator broke down and it's been out of service for about one month now. My husband has contacted LG customer service on numerous occasions. They supposedly arranged (via telephone) for a repair company in our area to come by and service the refrigerator. My husband sat around all day waiting on someone to show up to repair the refrigerator (because they didn't have a definite time a repair technician would stop by). Needless to say, the whole day was wasted, because no one showed up to repair the refrigerator.

    When my husband called the local appliance company that "supposedly" had the order to come and repair the refrigerator, they knew nothing about a service order to repair our refrigerator. When my husband spoke with a customer service representative, he was told that the local company would contact him. To this date, no one locally has contacted us. He has spoken with customer service on numerous occasions. He called a company in a city about 150 miles away, if that far, and was told they didn't travel that far to make repairs. He has spoken with customer service at LG on numerous occasions and keeps getting the run around about how they understand being without a refrigerator for a month, but they haven't made any progress to fix the situation. What's worse about this situation is that we own two of LG's refrigerators.

    We will NEVER, I repeat NEVER purchase another LG appliance or anything else that LG owns, because they have been very apathetic about our situation and doesn't care that we've lost a lot of food that was in the refrigerator and freezer. We are improvising with a little "dorm" refrigerator and they are not doing ANYTHING to remedy this situation. We're going to tell everyone we know, don't purchase LG appliances or anything that has LG's label attached to it. The lack of service is unacceptable and the absolute worse experience we've ever faced with any purchase, large or small. Life IS NOT good with LG. LG change your name!

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Roy,

    I hate to hear that you are experiencing an issue and want to help. Can you please private message me with your model and serial number so that I can assist?

    Verified purchase

    Reviewed Sept. 30, 2019

    I purchased an LG refrigerator. It was the four model. I took it home and it didn’t work. LG sent out a tech. The tech broke it even more. I told LG to send out somebody from a different company. A guy came out about 10 times. Then I finally told him that I just wanna get rid of it. He got in contact with LG, LG told me to send over a letter with a stamp on it from the inside of the fridge. I mailed that off a couple of days ago and I'm just waiting to get my refund. Now, I’ve got a broken fridge sitting inside of my kitchen that I have to somehow dispose of.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Nicholas,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 29, 2019

    I just remodeled my home. They started in November, and I got to the kitchen part of it in December, and I had to go and get a new refrigerator, stove, and a microwave, so I just bought the bundle. I was gonna go with Samsung, and the lady that was at Home Depot said that LG is better and that she could give me a deal on it. I just bought the bundle of refrigerator, microwave and oven. I haven't had a problem with the microwave or oven, but the refrigerator is disappointing. It was the freezer part of the refrigerator that I have a problem with. At first, I picked out one that didn't have the icemaker, and it was sold out by the time I got back to purchase it. And so, the lady set me up with the refrigerator I have now.

    They put it in in December, and I started having trouble and noticed some things were going on in February. Then in May, it was really not freezing the bottom half, but I like the freezer part of it. My old refrigerator had the freezer on top, and I like the bottom freezer, but it just doesn't work. I do like the icemaker feature and when it was making ice. I also like the water part of it, and then the freezer that's in the bottom. It's a nice refrigerator. It was kinda top of the line, and then the lady gave me a little bit of a discount on it, so we have then paid for it.

    There was a technician out here who was checking it out. LG sent him out, and they figured out it was the temperature gauge, but he said in 2020 they are coming out with the new coolant for the refrigerator. So, I don't know if that would make a difference, but it isn't gonna help me because the reason they couldn't replace that is that they said they didn't have technicians to do it, so it might be something new. Also, I just got an email from Mat, and he said they're still figuring out whether they're give me the refund or a replacement. I know I took a little time. I didn't know how to take pictures of my papers and download them to him. I figured that out, and I finally got it to him yesterday. He replied back that he gave it to his boss, and they're still looking it over.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Sherry,

    We hate to hear that you are experiencing an issue with your LG refrigerator. Please send me a private message with details of the issue and I can review all options for you.

    Price

    Reviewed Sept. 28, 2019

    We have a model lfxs29766s French door fridge. The linear compressor just broke after only fours years. Apparently LG is very aware of this and their solution is to charge you $350 for a new compressor. Tech that came to the house says he replaces 4-5 of these compressors a day. Incorporate that additional cost into your evaluation because I think you can get a better fridge for that additional money....and it will happen to you.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Phillip,

    I hate to hear that you had an issue with your refrigerator and would like to assist you. Please private message me so that I can further assist.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 28, 2019

    When I went looking for a refrigerator, the one from LG looked like the better one to get because of the price. But I’m sorry that I bought it. The filter goes out almost every month that you'd have to put a new one in because I had the water in the front. It’s supposed to last six months and it doesn't even last three. The shelves are smaller than I thought they were, and you can’t put anything on the doors. It doesn't even hold a bottle wide enough. It’s a lot smaller than it looks. Also, you can’t even look at them in the stores anymore. You can’t open and look at them and there’s just so much cubic foot. Not everybody knows what a cubic foot is. You just order it and they send them to you. So, you’re stuck with it. It’s ridiculous.

    The reps from LG were horrible. They just said yes and did nothing and then turned it over to this place in New Jersey to fix it. I constantly called them, and they were nasty. I finally got one girl in there that was very friendly and explained everything to me. She said that LG compressors were very bad and they knew about it. They just keep putting it off. I called about my refrigerator three different times, and they kept telling me there was nothing wrong with it until it finally died and it was only a year and a half old. It’s ridiculous because the compressor had a seven-year warranty on it. Now that they had put a new compressor in after a year and a half, they said I no longer have a warranty. That’s it. If this one goes, I will never buy another LG again.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Barbara,

    If you need assistance with your water filter issue, please send a private message with details as to how you are purchasing them so I can review all options for you.

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 27, 2019

    LG was given to us as a gift when we bought our house. I like the drawers on the inside. They had to come out when it didn't cool or freeze, but everything is working okay since then. It just took forever for someone to finally come to our house, and then it took forever for them to get the part in, and it took them forever to come back again ‘cause I went almost a month without a refrigerator.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Pamela,

    I hate to hear that you had an issue is the past and you had to wait a long time for repair. Is everything to your satisfaction now?

    Customer Service

    Reviewed Sept. 25, 2019

    We bought this fridge in 2013. Had repair in 2015 control panel. Now it's not cooling. It's still under warranty but guess what? No one works on them in my area. When you call they say, "We don't work on LG refrigerators!" Then why have the warranty. It's junk. I paid over $2 grand for a piece of junk. I called them. They give you numbers to service places. Then I call. They then tell me do work on them. I have told Lowe's and they don't care. So I will. Never buy LG again.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Ron,

    On 9/26th, you spoke with Lynn regarding your refrigerator, however you declined further assistance. If you would like to continue with a repair or discuss alternative options please contact us either through the Consumer Affairs portal or call us at 1-800-243-0000 and we can assist.

    Verified purchase

    Reviewed Sept. 25, 2019

    I had an LG refrigerator and and I wanted a replacement one that would match my stove and microwave. There are some things I’m not happy with. The temperature control doesn't seem to be as good as it was on the other one. I have a separate temperature gauge and many times, it isn’t as cold as it should be. I even had somebody come out to the house and it hasn’t made a difference. The fridge is fine as far as where the shelves are, but I am not happy.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Kathleen,

    We have sent the proof of purchase request to your email. Please respond at your earliest convenience so we can expedite the resolution with our Returns Authorization department.

    Customer ServiceReliability

    Reviewed Sept. 24, 2019

    LG fridge bought in Aug. 2017. Worked good for almost 2 years, and then the madness started in July 2019. As of today the compressor has been changed, then a 2nd trip to fix a leak supposedly, 2 weeks after that the ice maker quits working. Technician is now saying it is the flanges on the freezer doors not sealing properly. Technician orders parts and I get a call today from the parts department saying that parts are on backorder and they have no clue how long it may be. I will never buy an LG appliance again. $2000.00 just does not buy you what it used to. If LG would just own up and say they are selling a defective product and make it right, it might not be so bad. But all they keep doing is kicking the can down the road. I am officially, over it. If something is not done soon, I am to the point of trying to see if I can do anything legally. There has to be a lemon law or something like that on products like this.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Donnie,

    Can you please send a private message with your phone number, model and serial number so that we can assist you further?

    Reliability

    Reviewed Sept. 24, 2019

    Disappointed in 12 month old refrigerator. Lost all our food on Sept 3. Fridge was reset and lost everything again today September 23. Junk!!! Looks good but not reliable. 20 year old fridge in garage runs perfect. Tech support helpful. Coming tomorrow to look at it but parts ordered after that and in meantime no functional refrigerator. And lost my food twice!

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Skip,

    We’ll be happy to look into this and answer any questions that you have. Please send a private message and include your model and serial number so that we can assist you.

    Verified purchase

    Reviewed Sept. 24, 2019

    I'd owned my firs LG refrigerator since August and it was horrible. It was delivered broken and in the beginning, LG wanted to send technicians out to repair the refrigerator instead of just sending me a replacement. Because I had to keep escalating the situation, the replacement was determined. It took two months for the replacement to arrive. In that aspect, I was not pleased at all. I had to go back the retailer and they had to give me a loaner refrigerator. In terms of the product, I’m a big fan. I am pleased with the replacement as so far, it's been working fine and hasn’t given me any problems. I like the overall layout of the refrigerator, but I find the icemaker and the water dispenser very noisy. As soon as I put a cup to it and I wanna get some ice cubes, it starts to crank up the motor and it’s loud.

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    Response from LG Refrigerators

    Hello Joseph,

    We are still anxiously awaiting to hear from you so that we can escalate your case for resolution. We have already sent an email to you requesting your Proof of Purchase. Please upload and respond at your earliest convenience.

    Verified purchase
    Candyce increased rating by 3 stars.
    After a positive interaction with LG Refrigerators, Candyce increased their star rating on Oct. 3, 2019.

    Updated review: Oct. 3, 2019

    LG reached out to me immediately after seeing my review and scheduled a repair person to come out an fix our refrigerator. He arrived within 2 days, knew what the problem was, and fixed it quickly. The fridge is working great now. I'm so relieved! Thank you for standing by your product, LG.

    Original Review: Sept. 23, 2019

    When we bought this LG French door fridge, I loved it. Seriously, loved it. The capacity, the drawers, everything was perfect. Until it wasn't. 3 years after purchase (almost exactly 3 years, and after the warranty had expired), it started making a really loud noise. Then it stopped working and displayed a fault error code that the fan was not functioning. After a LOT of effort to find an LG repair service (not a single firm in Northern Colorado services LG), a support tech suggested that we try defrosting the fridge. So we removed all our food, unplugged it, and let it thaw out. It took 48 hours to fully defrost. Throughout that time, we heard big blocks of ice breaking free between the back wall and the internal liner. Then we wiped it down, plugged it in, and it worked properly with no noise.

    Now, about 15 months later, we're back in the same spot and will have to buy a backup fridge, move our food to that, and defrost our main fridge again. This sucks. Why would I have to defrost a frost free fridge???? LG has made it clear that they have no intention of fixing the fridge. Of course, we're welcome to drop another $2500 to buy a new one.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Candyce,

    I see that you have accepted repair for the 9/28th with our technician. Thank you for allowing us to resolve this issue you have been experiencing.

    Profile pic of the author.
    Customer ServiceCoverage

    Reviewed Sept. 23, 2019

    After 6 repairs since February the refrigerator got a code of freezer defrost problem. I called again and was told LG won't cover the the repair. I think I have a lemon and they need to replace the unit.

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    Customer ServicePricePunctuality & SpeedEase of Use

    Reviewed Sept. 23, 2019

    I loved that refrigerator, it kept everything cold as needed. It had very good storage space and sturdy shelves. Thank you, LG for the fantastic customer service, I was impressed. My refrigerator was delivered on time and in amazingly great shape for a very low price. The LG refrigerator was actually a pretty great refrigerator, I didn't like that it quit on me lol. I'm thinking about buying another LG refrigerator. I loved my LG refrigerator. It worked better than I thought it would. Very easy to use. It was also very easy to keep clean and tidy.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Mandi,

    Wow, thank you for taking the time to share such a positive review!

    Punctuality & Speed

    Reviewed Sept. 23, 2019

    I chose the LG refrigerator because I had done a lot of research and it was the best one of all. It is large and can hold most of our groceries with no issues. All I wanted it to do was hold groceries and it has more than met that expectation. It has a door that separates and lets you have more storage for more items. The freezer is huge and has a lot of room. I am able to find things I need quickly and easily. It is the best refrigerator I have ever had. It's nice and I am very happy with it. I cannot think of much I would want to improve. Maybe making the ice maker faster is something as it can be very slow and I am impatient. Sometimes it doesn't stay as cold as I would like but it is very easy to fix.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Eri,

    Wow, that you for such an awesome review. We appreciate hearing this from our loyal customers.

    Reviewed Sept. 23, 2019

    I have always enjoyed LG electronics and products and have never heard negative feedback. All lg products that I have owned have all lasted as long as they were guaranteed to last while keeping their word on the productivity of these products and much much more. I loved the double doors, large compartments, the removable bins and freezer shelves. The ice compartment size was amazing and never ran out of ice and had to wait on more to be made. I also enjoyed the filtration system as it did not need to be changed as often as a lot of other refrigerators I have seen. I would improve some of the ways the shelves were built into the inside to where they are all adjustable, making it easier to store larger items and more items altogether.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Ash,

    Thank you for being a loyal LG customer. We truly appreciate hearing feedback on how we can further improve the design of our products.

    Reviewed Sept. 23, 2019

    We were limited by the space we had available to put the refrigerator in height as well as depth and width. Issue of getting in the doors of the house also. We had to take handles off refrigerator and freezer doors to get the unit in the house. Don't really like that we now have a water filter on the ice and water line that needs to be replaced ever 6 months. The excess ice needs to be taken off the door and dumped into the ice bin in the freezer. Freezer is on the bottom and when drawer is pulled out it limits movement into the kitchen area from family room. The housing for the water filter is not all that substantial could have been designed a little better. Still, we like the led lighting the ice and water dispensers and individual compartments for fruits and vegetables. The door display reminds you of how long the doors are open.

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    LG Refrigerators
    Response from LG Refrigerators

    Hi Chas,

    Can you send me your phone number, model and serial number in a private message so that I can research this further.

    Price

    Reviewed Sept. 23, 2019

    The LG refrigerator was an awesome brand. It had features such as smart capabilities and had in drawer freezer as well if you rent as well as the side-by-side freezer. I did not like it because it had too many king some problems thermostat one keep it cool all the time. Also had to constantly fill it up with coolant and it had a leak in the back that will require a lot of house problems such as floors warping and moisture getting it's in the house. I went with the LG because it was him highly recommended. It was cheaper and most friends and had a hell of a warranty on it. Was also a alfred hadley my friends and family and co-workers.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello David,

    Please private message me with your phone number, model and serial number and I can research your case further.

    Punctuality & Speed

    Reviewed Sept. 23, 2019

    They tend to use technology in a very effective (and I don't want to say entertaining), but tech-savvy kind of way. They are seen as modern and cool. I would like them to reach the desired temperature sooner. I know it is already fairly quick, but that would make them even more appealing and enticing. it received great reviews, offered the needed capacity, and is well renowned. It has exceeded expectations and met my needs very well. I chose this because it was on sale, and I do not regret the decision.

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    LG Refrigerators
    Response from LG Refrigerators

    Hi Phillip,

    We love to hear that you like the modern design and this refrigerator is meeting your needs.

    Reviewed Sept. 23, 2019

    I chose LG because I have a LG clothes washer that I am very happy with. When I looked at other brands, LG stood out for me and there wasn't another one that I would have preferred. I like the fact that it keeps the food as cold as it should be and is easy to get things in and out of. The shelving units are well placed. It is pleasing to the eye and looks very functional. There is nothing that I really dislike about the refrigerator. It works as it should. It is durable and should last a long time. I can't find anything wrong with it.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Kathy,

    We appreciate your positive review on our washer and refrigerator from loyal customers such as yourself.

    PriceEase of Use

    Reviewed Sept. 23, 2019

    Stylish design, new technology, easy to use. Side by side design. Also liked the different size options and styles. I like being able to see them in store. Color options. It is a brand I know and like so I felt comfortable with my purchase. Like the stainless steel designs. Price was ok. Matched my other appliances. Great quality. I would improve smart features to become a bit more affordable and at a lower price point if possible. Longer warranty some compartments could be bigger and wider. Also better deals.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Melissa,

    Glad to hear the feedback about the side by side design, and future improvements. Thank you for taking the time to share your thoughts.

    Price

    Reviewed Sept. 23, 2019

    I chose this one because of specs and it was also within my price range. I was on a very tight budget but I also wanted a fridge that stuck out on the kitchen. I like the fact that it has temperature control and an ice maker. It keeps time and also has triple doors. A double at the top and a single at the bottom. It has LED display and is a beautiful color. There is nothing that I dislike about the refrigerator. But an improvement that could be made is an LED TV display. For like when you're lounging in the kitchen you'll have something to watch from time to time.

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    LG Refrigerators
    Response from LG Refrigerators

    Hi Edwin,

    It is great to hear that the refrigerator is meeting your needs. Thank you for sharing your feedback on the LED TV display as well.

    Reviewed Sept. 23, 2019

    I like the freezer. It has a lot of space to store different things in it. I can fit a ton of ice cream in it. I also like the shelving in it. It has tons of space to store whatever I need. But I dislike the design. I feel like there should be more controls. It should be more futuristic like have a smart display like some other refrigerator. But this refrigerator does an excellent job of keeping all our groceries cool. It was a nice refrigerator and it fits our budget at the time. I still would have like to go with a more premium model. But for now this is one of the best refrigerator. If I could change something about this refrigerator it would be to have an even bigger freezer than what we have now, right now it's fine but it always good to have more space or if the ice machine could produce ice faster.

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    LG Refrigerators
    Response from LG Refrigerators

    Hi Vernon,

    Thank you for taking the time to share your feedback on our refrigerator. My apologies if the storage capacity is not up to your expectation. We do have several new models available via our website that would be a better match, please check out www.lg.com/us/refrigerators.

    PricePunctuality & Speed

    Reviewed Sept. 23, 2019

    Cools food well, ice maker made a lot of ice quickly, matches my kitchen, easy open door. Easy temperature settings. Plenty of storage space on the door. Easy to open drawers. Need a big freezer though. I have a large family and was never able to store enough meat. Still, it was a good price and fit in my kitchen well. Love the drawers and the door shelves.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Heather,

    We love to hear about your experience with LG. Thank you for taking the time to share your great review.

    Reviewed Sept. 23, 2019

    It was a regular 2 door refrigerator. Had multiple shelved. It was great quality and would not want to use anything else. It has areas for the fruit, for the vegetables and great amount of space for the frozen items. Now it is getting kind of old and it's time for a new one. It met my initial expectations by being the style, the color and had the features I wanted so LG has been a great brand for me. The amount of storage has been excellent but now that I have kids more storage room would be great to have.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Greg,

    Thank you for taking the time to share your feedback. If you need more storage room we have several updated models that can suit your growing families needs. Please check us out www.lg.com/us/refrigerators.

    Ease of Use

    Reviewed Sept. 23, 2019

    I had friends and relatives who spoke quite highly of LG. And because I trust their judgment, I decided to heed their recommendation. And I'm so very glad that I did, because my experience with LG has been nothing short of wonderful so far. Spacious freezer, sleek design, compact, portable and ease of use is off the charts. Indeed, most of the features are satisfactory and I can think of few, if any, that aren't. Though the bottom shelves are somewhat small for my liking. There's too little room to store all of the cheeses, cold cuts, etc. That we consume as a family. But that's obviously a very small inconvenience.

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    LG Refrigerators
    Response from LG Refrigerators

    Hi Matthew,

    Thank you for your positive review. We truly appreciate hearing from our loyal customers.

    Price

    Reviewed Sept. 23, 2019

    My family members all use this fridge. I don't have this firdge now, but it's the firdge I grew up with and I have really only knew this brand and that makes me not to purchase other brands. I like its separations of different storage areas, my old LG fridge is affordable, small and compact. I like its temp setting system too. And it just overall packs a punch. But the new ones are really expensive and I am not buying any of those.

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    LG Refrigerators
    Response from LG Refrigerators

    Hi Thuc,

    Thank you for taking the time to share your feedback on our brand.

    Price

    Reviewed Sept. 23, 2019

    We liked the features and with the product on sale it was easily affordable for us since we had a limited budget. I also wanted the ice maker it had since the bin was easy to clean. It did meet my initial expectations. The internal lights were different so the bulbs didn't blow easy. It had a great ice maker along with an ice and water dispenser. It also had plenty of room. But the water filter system was at the bottom front. It was difficult to open and made changing the filter difficult. I would have preferred the filter to be in a more accessible place so I didn't have to get down on the floor. This was/Is difficult for me with bad knees.

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    LG Refrigerators
    Response from LG Refrigerators

    Hi Christi,

    Thank you for taking the time to share your review on our features and water filter placement.

    Verified purchase

    Reviewed Sept. 22, 2019

    We love our fridge with its fancy second door that opens but keeps the whole fridge cold. The second door was a big factor for us purchasing as well as being a nice fridge despite being side by side since French Door fridges were low on our list. We had an issue with our water line that took a few months to resolve. Support scheduled service without telling us the day then saying that would contact us. Overall happy with our fridge, especially now that we can FINALLY drink the water cold from the fridge since it was finally fixed and it tastes like the rest of the house.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Thomas,

    My apologies that the issue with the water line took a few months to resolve, but happy that it is resolved. Thank you for share your feedback.

    Reliability

    Reviewed Sept. 22, 2019

    I love the styles LG has to offer and they have plenty of storage room. I also love the different color options provided with the LG brand. There is nothing I dislike about the LG brand. LG is a very reliable brand and if asked I would refer people to buy them a LG refrigerator. I will not stand a potential buyer wrong.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Angela,

    Our design options is something that we are proud of. Thank you for taking the time to share your positive review.

    Reviewed Sept. 22, 2019

    I love that it is a smart fridge. It makes ice and always stays cold. I don't have to worry about getting another one any time soon. I love it, it's great for me and my family. There is no other like it. Nothing I wouldn't change anything as it is perfect the way that it is. I always tell my family and friends about this brand so hopefully they will get them one and enjoy as much as I do. It was the best fridge that they had in the store and it also matches the style that I have in my house. I wouldn't want to miss out on getting it before someone else does. It's awesome.

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    LG Refrigerators
    Response from LG Refrigerators

    Hi Tyesha,

    We love to hear that the design and features of your fridge meets your expectation. Thank you for taking the time to share your feedback.

    Customer Service

    Reviewed Sept. 22, 2019

    Came recommended by family member to begin with. We liked the fridge size the most. A lot of room for veggies and other daily things we eat. The brand itself received a lot of good marks when my wife research it online before making the purchase. Customer service has been outstanding with this fridge. We made a great choice. Has ice maker with cubes or crushed ice. Everything fresh and cold, space for eggs and produce. Able to hold milk in the door. Doors fit salad dressing and the smaller bottle that need to be refrigerated. Freezer a little small seems like hard to put larger items in the freezer one or maybe 2 larger meat items. Small drawer can hold vegetables and popsicle ice cream bars but it's a little small.

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    LG Refrigerators
    Response from LG Refrigerators

    Hi Tom,

    It is great to hear that LG is meeting your family's needs. Thank you for taking the time to share this positive review.

    Reviewed Sept. 22, 2019

    I liked all the extra features the refrigerator offered. My lg had an automatic ice dispenser that gave crushed ice or cubed ice and also gave water. I liked that I could choose between crushed ice and ice cubes. I like to be able to get crushed ice for my drinks. When I drink soda and water I like crushed ice. When I make mixed drinks and daiquiris it's easier to not have to crush the ice myself for so long. The temperature was not always the easiest to control though. Sometimes the refrigerator got too cold and my vegetables got frost on them. When I turn it down too low the vegetables all spoiled too quickly.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Ebony,

    Please send me a private message with your phone number, model and serial number and I can research this further.

    PriceStaff

    Reviewed Sept. 22, 2019

    I chose an LG refrigerator because they have a really good reputation and it was recommended by my family and friends and the brand has been around for years. I like how high tech the refrigerator is and the control panels are great as well. They are really stylish as well. I really like these fridges a lot. Plus a lot of my family members have them. I think the fridges are fine how they are however if we could work on the pricing a little bit that would be good. I don't like the fact that you have to pay so much for them though they could lower the pricing a little for sure. Just give us some discounts and coupons and everything would be great.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Kristiana,

    Thank you for sharing that you had an amazing experience with the LG refrigerator. It is wonderful to hear from customers such as yourself.

    Price

    Reviewed Sept. 22, 2019

    LG is a brand that I highly favor from refrigerators to phones, TVs and other electronics. LG always meets my expectations and never disappoints me. Any repair that's needed is always affordable and easy. The current refrigerator I own is an LG and my favorite feature on it is that it includes wifi, so when my home wifi goes out I can still connect to the wifi on my refrigerator. Sometimes my refrigerator doesn't get as cold as I'd like it to if I have too much food in it. It is a bigger refrigerator so I can pack it full, but the fuller it is the less cold it gets, and I often have to throw out food that requires a certain temperature of coolness so I have to be cautious of how much food I buy that requires refrigeration.

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    LG Refrigerators
    Response from LG Refrigerators

    Thank you Taylor!

    We love hearing that you are enjoying the refrigerator.

    Reviewed Sept. 22, 2019

    My mom actually suggested that I picked that brand and I thought it would be good to give it a try since I've never had one before. So far it's been good. I think it's perfect as it is. It has everything that I need in a fridge. I like the double doors on top and the fridge on the bottom. I think it's more convenient that way since I use more stuff in the fridge. I don't have to climb on the floor.

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    LG Refrigerators
    Response from LG Refrigerators

    Haelee,

    It is great to hear that the design of our fridge is meeting your needs. Thank you for your feedback.

    Reviewed Sept. 22, 2019

    Lg has a reputable service and quality and that is why I picked it as a brand for my fridge and I'm looking to get other products with LG brand because I trust it. It is big and provides a lot of room for sodas and other tall containers. I have plenty of room to hold food and not worry about the food falling or busting on other containers. It also has plenty of room for fruits and vegetables. I would like to improve the way the refrigerator is divided among the shelfs inside, even though it's roomy but it could use better build up because we need support there.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Steve,

    We appreciate you taking the time to share your experience with our fridge design. Can you elaborate on what you mean by "better build up". We are always looking to improve our future models.

    Reviewed Sept. 22, 2019

    The refrigerator has a bio shield, it contains liner inverter compressor, it also has a temp. control process, and other cool features like multi air flow, tempered glass shelf. It's much electricity consuming. Though it has some really cool features but I dislike that one most among all. A great portion of my electricity bill increased. I choose LG because of their service quality. I used different LG products in the past. I'm very much satisfied with the quality service of LG. Though there have some other brands in the market but I prefer LG over them.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Tim,

    It is great to hear that you are satisfied with your LG experience. We love to hear positive reviews from loyal customers such as yourself.

    Customer ServiceStaffEase of Use

    Reviewed Sept. 22, 2019

    LG is one of my favorite brands. Thus far, I've had no issues with it. LG has got to be one of the most innovative brands regarding household appliances. I just liked the refrigerator best. The way it was displayed at Best Buy was very appealing. The style, its features, and how practical it came across. The customer service representatives at Best Buy were very convincing as to how convenient the latest LG refrigerator would be. And boy, were they right. It's very nice. It's interesting, efficient, and easy to use. But I would want the water filter to be cleaned more often. Otherwise, I have no issues with my refrigerator. The LG brand works really well. I highly recommend it to anyone.

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    LG Refrigerators
    Response from LG Refrigerators

    Andrea,

    We are thrilled to hear that LG is one of your favorite brands. Thank you for the positive review.

    Price

    Reviewed Sept. 22, 2019

    In my opinion, LG is a brand that incline as far as technology. I trust them to use the most up to date equipment when putting their products together. But in my opinion the initial cost of the refrigerator was a bit pricey. Over 700 dollars was a bit out of my price range for what came with the product. There was no ice machine. And the space made for the freezer was considerably small for the price. To me it should have at least came with a ice maker. Even though a bit pricey, I am overall satisfied with my purchase. My last refrigerator was a complete joy. It worked extremely well and never gave me any electrical issues. All food stored were kept at the proper temperature and never spoiled. I would definitely recommend.

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    LG Refrigerators
    Response from LG Refrigerators

    Hi Jeremy,

    Thank you for recommending LG. We truly appreciate loyal customers such as yourself.

    Reviewed Sept. 22, 2019

    I chose to purchase an LG refrigerator over other brands because this brand had what I was looking for at the time. LG has met my expectations. I would still consider purchasing an LG brand, but I would consider getting a different style. The features that I like most about the refrigerator is that it has a built in freezer, as well as an ice dispenser and water dispenser. I like to be able to have my fridge produce ice rather than going to buy ice or having to make it with a tray. The features that I dislike about the refrigerator is that after a while, the freezer component becomes very noisy when you open it. Another feature that I dislike would be that the ice dispenser becomes very frozen and the ice gets stuck together and I have to break off the ice pieces individually.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Athena,

    Please send a private message and include your phone number, model and serial number and I can research this further.

    Ease of Use

    Reviewed Sept. 22, 2019

    It is very good quality, nice looking and a really good value. LG is a very trusted brand, easy to use to functions, nice looking features, icemaker is great, good size. It is great the way it is, no need for improvements. I am happy with the LG I bought.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Tray,

    We are happy to learn that you are satisfied with your purchase. Thank you for the positive review.

    Price

    Reviewed Sept. 22, 2019

    It has met my expectations. The price was decent. I really liked the look of the fridge inside and out. The size of the refrigerator was just what I needed at the time. I like the stainless steel exterior of the unit. I like the available space inside. It is quiet when it operates. It is easy to clean an looks great in my kitchen. The only negative comment I would have is that the temperature seems to fluctuate a little bit sometimes. Sometimes the food in the freezer is rock hard and some times a little soft esp. The ice cream.

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    LG Refrigerators
    Response from LG Refrigerators

    Hi Adam,

    Thank you for taking the time to share your experience with your LG fridge. I hat to hear that you are experiencing difficulties with temperature fluctuation. Please send a private message and include your phone number, model and serial number so that we can help you further.

    Price

    Reviewed Sept. 21, 2019

    I think the LG refrigerator, and the brand is high quality, readily available and also presented value. I think the brand is close to what's considered as luxury at a price that doesn't represent luxury. I think it's a great, everyday appliance for families and single people such as myself. Stays up to date. I'd personally leave what I had as is. If I'm the brand I'd stay that way as well. If they want to be with Meile and Viking, maybe up the luxury and modernize the look ever so sightless and charge a higher price. For me, the brand is pretty much ideal. I chose LG because I thought it was a good choice to be in the middle of tiers that include Frigidaire and some and the top which includes Viking and a few. I think the brand presents excellent value, overall.

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    LG Refrigerators
    Response from LG Refrigerators

    Hi John,

    Thank you for taking the time to share your thoughts on why you chose LG. We hope you stay a loyal customer.

    Reviewed Sept. 21, 2019

    I really like LG products. I've never had any bad experiences with them. They are dependable and reason I priced and I've owned several appliances and electronics made by LG. Of course more room on the inside or make the best of the size with shelves and drawers is always good. I chose LG because of the color and the interior of the cooler part and of the freezer part and I've been very satisfied. I am very pleased with my LG.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Telina,

    We are happy that we meet your expectations. Thank you for the positive feedback!

    Reviewed Sept. 21, 2019

    LG has met my initial expectations. Price was the first reason for purchasing this refrigerator. We loved the fact that the shelving was movable. Lots of space, very nicely organized. Well built. Satisfied my growing family. Great color choices. Nicely constructed. Very happy with the service we received. More freezer space needed though. For a growing family it's difficult to place frozen foods of different sizes into such a small area such as the freezer. Maybe put more shelving options in the refrigerator.

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    LG Refrigerators
    Response from LG Refrigerators

    Melissa,

    We are happy to hear that your LG fridge is meeting your expectations and I will share your feedback regarding the shelving options.

    Price

    Reviewed Sept. 21, 2019

    Heard good things about it from sales, however once I bought it and actually used it, I realize that the cost of this item was much higher than others and I could have been happier with a less expensive model. But I like the side by side which was easier to get what I needed, like the choice of colors offered too. I chose black. Not too much more I liked, the shelves were arranged with adequate space for big items like milk and juice. The freezer space is too small in width and limited in space for large items, the ice dispenser should have choice on type of ice and ice maker freezes too fast. Hard to find filters for it, ice maker broke and couldn't get a replacement. Will not buy again.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello James,

    We’ll be happy to look into this and answer any questions that you have. Please send a private message with your phone number, model and serial number so that we can assist you.

    Price

    Reviewed Sept. 21, 2019

    This refrigerator is Spacious, good brand, trusted, durable, sturdy, convenient, reliable, trendy, long lasting, good looking, easy to clean, minimal repairs needed, affordable. Bought used, it had met my expectations when I first purchased but now I am needing to expand and have a bigger fridge. I would like to get one that has an ice maker and water purifier, I would buy a more updated model.

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    LG Refrigerators
    Response from LG Refrigerators

    Hi Katie,

    Thank you for your awesome feedback. LG has many new models that can accommodate your growing needs. Check out our new models at our website www.lg.com/us/refrigerators.

    Price

    Reviewed Sept. 21, 2019

    The LG refrigerator was energy efficient, stainless steel with side by side doors. I liked the refrigerator size. The ice maker features were nice. But the pullout freezer would get full fast. The filter needed to be changed too often. I wish the freezer was bigger. I had to buy another freezer because the freezer was so small. Not enough space. Sometimes the food in the freezer would defrost. And the freezer on the bottom wasn't very big and would filled too full. But I really just liked the way the refrigerator looks. It is a sleek looking piece of equipment. I did wish it had a few more luxury features. But, overall, it was the best bang for the buck. It had good reviews, had a good price and it was attractive. I'd buy the refrigerator again.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Gail,

    Thank you for sharing your feedback on how we can further improve. What other luxury features do you recommend that we should add in future models?

    Installation & SetupPriceStaff

    Reviewed Sept. 21, 2019

    It was sold to me at a good price point for the features that it has. The store employee also recommended this refrigerator to me. It has met all of my expectations since purchasing it. Built in ice maker, sleek black color, water filter system, doors open outward, pretty big freezer. It keeps my food from spoiling. Would make the freezer larger, because I like to freeze a lot of food. Also have it come in even more color options. They could off a better service warranty and make the installation process even better.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello M,

    We love to hear how much you like LG appliances. Thank you for taking the time to share your feedback on how we can continuously improve.

    Price

    Reviewed Sept. 21, 2019

    The LG refrigerator was a good price - I believe I got the refrigetator on sale actually. I also had ice and water in the door and that is a feature I must have in my model of refrigerator. I personally like a side by side refrigerator. I also like several color choices, it is very much appreciated if the refrigerator is on sale as well. Also I like easy to change water filters. I do not like when the filter is at the bottom of the door on the refrigerator. It's too hard to get down there. I like the filter by the ice machine.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Cindy,

    Thank you very much for taking the time to share your feedback.

    Price

    Reviewed Sept. 21, 2019

    It didn't cost as much as other refrigerators with similar features and styles. Also the place we bought the fridge at had a lot more LG type of refrigerators than any other brand of refrigerators. The features I liked the most about the LG refrigerator was probably that it had an ice maker and water spout built into it with options on how you want your ice (crushed or cubed). I disliked how little ice you were able to get throughout the day considering there are a lot of people in my household, the ice ran out rather quickly.

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    LG Refrigerators
    Response from LG Refrigerators

    Maggie,

    My apologies that the fridge did not meet your expectation. I will share your feedback to the team for improvement.

    Reviewed Sept. 21, 2019

    It is a normal refreshing with the freezer on the top and the cold ones on the bottom. It has lot of storage in the door. Keep the temp well. It is opens on the top and on the bottom. I would love to have more room. Things don't fit in there correctly and lots of smack not being used. I would like to have a way to take out all the shelves so that cleaning is easier. But I know they last a long time and they do not break a lot. I looked at Whirlpool for the same resonance I would like to look at Wolf because I would like to be a huge set up.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Donna,

    Thank you for sharing your feedback on your storage needs. We strive to get better and exceed customer expectations.

    PriceReliability

    Reviewed Sept. 21, 2019

    It was available in black and in the style I wanted. The size fit our space perfectly. The price was comparable. Our repairman said it was a reliable brand. I like the upper refrigerator and lower freezer with ice maker. Water dispenser inside the refrigerator instead of in the door so there was extra storage in the door. Sturdiness of drawers was a problem. The drawer to the lunch meat tray broke twice. The door didn't always close well even though it appeared closed at the time. Freezer trays could be divided more.

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    LG Refrigerators
    Response from LG Refrigerators

    Sally,

    Thank you for taking the time to share your feedback. Please private message me with your phone number, model and serial number and I can discuss what options we may have on your trays.

    Reviewed Sept. 21, 2019

    Top of the line, kept my food fresh and delicious and easy to maintain temperature controls, it has a very attractive sleek look about it, very easy to organize my food and store what I needed it an organized fashion, energy-efficient, great capacity, lots of storage. I like it just the way it is - no changes please. I am happy with the way it is. I can think of nothing to change. Everything was kept fresh and It worked and met my needs the way it is. It came highly rated and recommended all over online as one of the best refrigerators.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Joanne,

    Thank you for sharing such amazing feedback. It is great to hear that from our loyal customers.

    Reviewed Sept. 21, 2019

    I did not choose my LG refrigerator. It came with the house or condo I bought and was in the kitchen and I won't replace or buy something new when not needed. It will be saved and used in or on something else. Keeps food fresh so that I always have something I can eat or fix for my family and if thirsty they can also find something to drink and it will taste good. But maybe keep my cat and or dog food to keep fresh also and keep things to drink and consume when it is wanted.

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    LG Refrigerators
    Response from LG Refrigerators

    Jean,

    Thank you for taking the time to share your feedback.

    Staff

    Reviewed Sept. 21, 2019

    It has a freezer and the normal fridge part and it has two doors which is convenient for everyone that uses it and there were no issues with it at all. LG has a great fridge that causes no issues and works great. It was recommended to me by a friend who also owns LG and they had a good experience with LG without any issues at all. They have had the fridge for years and have had no issues and that is why they recommend it to me.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Jose,

    We love to hear such a positive review from our loyal customers. Thank you for taking the time to share your feedback.

    Staff

    Reviewed Sept. 20, 2019

    Wanted to share my experience so that others know before purchasing. Purchased my fridge in 2015 and within the first two weeks I had issues (French door model). Two technicians were unable to properly align the doors and the doors remain unfixed at this time. As a result of this defect that could not be repaired under LG manufacturer’s warranty, this caused the fridge to run non-stop and compressor to fail. The third technician who attended our residence this past March agreed that the doors were uneven that there was condensation and leakage which likely caused the compressor to fail but refused to investigate the door issue further. He indicated that he was there to fix the compressor, did so and left. I have contacted the warranty company that continue to direct me back to LG since the initial problem began while under the LG manufacturer’s warranty.

    You can understand my extreme frustration at this point about being passed back and forth. I purchased what I thought was a top end appliance ($4300) and have had nothing but issues. I am not asking for the world, just a simple full replacement of my fridge. I’m now in a position a 4th time where this fridge has failed me yet again, 6 months after the last repair. I can’t express how extremely disappointed I am in LG at this point for not owning up to a unit that clearly will continue to have issues and not offering to resolve by way of replacement or reimbursement. I am not interested in a repair, the last three repairs did not fix my fridge nor should the same part have to be fixed 6 months after replacement. I am not without understanding that some units can simply be a “lemon” but I would expect that a company of LG’s size would also be able to recognize when a replacement is a reasonable solution.

    I thought when purchasing an LG that I was purchasing from a reputable company who stands behind their product but I was clearly mistaken. I have done a scan of social media and I can see that the issue of repeated product failure on the fridge doors and compressors seems to be a common problem along with the same horrific experience of simply trying to get a unit that does not repeatedly break down. Disgusting!

    A technician will be coming out to which I have been forced to accept, I am so overly appalled that it will be over a week before a technician can make it to my home. Great Service! Not only do I have to wait a week or more, LG advised that the parts to fix my fridge won’t be available for another 8 weeks. Reading the internet and seeing class action lawsuits and other customer complaints for the same issue I can see why. REPLACE MY FRIDGE how hard can this be! I was so excited to have this fridge, I loved the look and functionality but I now consider this the worst purchase I have made. This is my first LG purchase and will be my last unfortunately.

    At this point I feel the need to express my poor experience in this product and will continue to pursue my voice of dissatisfaction. For a company the size of LG and the profits I’m sure they make on a yearly basis, how difficult can it be to simply replace a fridge that has repeatedly broke down to make a customer happy and protect the company reputation.

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    LG Refrigerators
    Response from LG Refrigerators

    Melinda,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel in any country. Since you reside in Canada,to best resolve your case I need to direct you to www.lg.com/ca_en/support for further assistance.

    Customer ServiceCoverageStaff

    Reviewed Sept. 20, 2019

    Refrigerator Envy: that’s what our friends said when they saw our new LG refrigerator. NO MORE! Problems began the first year, and five years and many repairs later – most we paid for; LG covered a few – the problems have simply worsened. We’ve lost hundreds of dollars in food waste, spent over $800 in “repairs”, and endured countless inconveniences as a result of food freezing in the refrigerator. We now keep fruits and vegetables in our sixteen year-old garage Whirlpool. The design flaw, we’ve been informed, is known by LG and has been addressed in their newer models.

    Most recently, beginning 8/1/2019, our numerous emails to LG’s escalation team and to their VP of Customer Service have had no reply whatsoever. LG is unwilling and/or unable to follow up on their promises or our correspondence. We wonder if another “private message” would likewise be ignored. We have lost respect for LG. We would neither consider nor recommend the purchase of an LG product to anyone.

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    LG Refrigerators
    Response from LG Refrigerators

    Vence,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We spoke with Patzy earlier today and discussed all of your options. Please send me a private message if you have any questions about those options so that we can assist you.

    Customer Service

    Reviewed Sept. 20, 2019

    Bought a new floor model LG refrigerator from a local big box store. Got it home. Wouldn't cool. Called LG and after 3 different companies, being stood up by LG factory tech 3 times and 5 actual service calls to the house and 2 1/2 months later still have a nice looking not cooling refrigerator. Waiting on parts to be changed out for the 2nd time. Refuse to replace.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Jason,

    I see that your alternative resolution was approved by our Returns department. Please complete the paperwork that is sent to you for full resolution. Thank you.

    Customer ServiceReliabilityProcess

    Reviewed Sept. 20, 2019

    I am currently battling with this ongoing issue. I have an LG Fridge that is only 3 years old and went out several months ago. LG has sent out very experienced techs that have basically replaced all parts in the fridge. They have said there is nothing left for them to do but LG insist on locating a very slow leak. This fridge has been repaired several times and It would work for a week or a few days then go out again. I have lost hundreds of dollars in food and they refuse to reimburse me for the fridge. They want to locate a very small leak, yet every time I call LG no one can give me clear answers on the next step.

    I have been without a fridge for months and if it wasn’t for my Home Depot warranty case manager I would have given up. I don’t mind going thru the process but LG is disorganized, unreliable, and inconsiderate to its customers. Based on my experience I have told family, friends and co-workers not to buy a fridge from LG. Even when their product is a lemon they refuse to approve a payout and instead leave their customers without a working fridge and no response. Awful service!

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Arlene,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you further.

    Verified purchase
    Customer Service

    Reviewed Sept. 20, 2019

    My husband and I purchased this refrigerator 7/29/15. If I could say "0" ☆'s, I would. It started not making ice and kept getting worse over the next couple days. Called Home Depot Protection plan on June 27,2019. LG's service people, A&E factory service came and inspected my refrigerator on 7/9 and determined that it needed 7 new parts which they ordered a had delivered to my home. (Parts: Refrigerator/freezer Evaporator, Refrigerator Evaporator assembly, refrigerator filter dryer, 2 refrigerator capillary lines, refrigerator compressor, and 2 refrigerator condenser coils. Parts arrived in good condition and were replaced on 7/23. They left my refrigerator/freezer still wasn't cooling. Had to call to start a new claim, appointment for them to return on 8/16.

    Supposedly, they found a small leak at the schrader, they purged, charged, pressurized and reflashed the main pcb. The technician told me if my bottle of water wasn't frozen by morning call and start a new claim. I called 8/17 told them my refrigerator was still reading 59 degrees and my freezer was still room temperature. I've had 2 appointments set up with A&E factory service, 8/30 and 9/19 (today), they have been no shows. My next appointment is 10/11. It's a joke. I tell everyone I talk to about LG and their service and it's not good. This refrigerator wasn't even 4 years old and my protection plan through Home Depot has a year to go. I've been without a working refrigerator all summer long, now I'm working into the fall. DON'T BUY AN LG REFRIGERATOR!!!!

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Denise,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message me so that we can assist you further.

    Price

    Reviewed Sept. 20, 2019

    I initially chose the LG refrigerator because of the style. It matched my kitchen appliances already in the house. I also picked it because it was spacious and affordable. The LG refrigerator that I previously owned was spacious. It was also nice stainless steel design. It had a good ice maker that also gave you good cold water. I didn't like the fact that this refrigerator didn't last as long as I thought it would. It broke and would no longer keep my food cold. It was disappointing that my nice fridge broke and I had to purchase a new one.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Rebecca,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message and include your phone number, model and serial number so that we can assist you further.

    Price

    Reviewed Sept. 20, 2019

    Slick and smooth with an Ice dispenser. The ice dispensed was fairly large and the handle was curved. The fridge itself was of average size. The freezer section wasn't unnecessarily large and was all the space I really ever required. The fridge could have been larger though, but not for its price. The size of the fridge could've been larger with less unnecessary pullout shelves and more standard shelves. The door shelves were decent though. The production the the aforementioned ice was also somewhat long as well. The price of the refrigerator is what caught my attention. Then again, the fridge was on sale and wasn't at its standard market value, thus this opinion could be skewed or biased.

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    Response from LG Refrigerators

    Hello Jon,

    We appreciate you taking the time to compliment the design and function of the fridge. Thank you for sharing the positive review.

    Reviewed Sept. 20, 2019

    This item had good ratings and suggestions directly to me from store associates and consumer ratings. Online there were very electorate reviews from multiple retailers and review websites about how this refrigerator, in general, was the best one that many of the spoken consumers had every previously owned. I like the water filter, cooling levels, storage space, stainless steal, and ice machine. Additionally, it has a wide breadth, lots of shelves, easy to clean interior and exterior, and good lighting inside the machine. Sound levels, height, and some leakage at the bottom occasionally. Otherwise, there is nothing else I notably dislike. I would improve the quickness of the ice making process for the ice maker machine, and I would also improve the noise levels for lower levels or whirring and shaking noises.

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    LG Refrigerators
    Response from LG Refrigerators

    Karissa,

    Thank you for sharing your feedback regarding the ice making process and noise. We’ll be happy to look into this and answer any questions that you have. Please send a private message and include your phone number, model and serial number so that we can assist you further.

    Price

    Reviewed Sept. 20, 2019

    In-door features, online connectivity and support reminders lists, Alexa compatibility are features that I like about this refrigerator and the icemaker makes the most perfect ice cube in the most amazing shapes and sizes for the whole families choices. One of the main reasons I finally decided on an LG refrigerator was the sleek design inside and outside. It is purely beautiful in design and a very beautifully functioning machine. The pricing is the first major obstacle to ownership. The size of the refrigerator is another thought to consider for apartment dwellers. It is a large refrigerator but not overly cumbersome in design so it equals out.

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    LG Refrigerators
    Response from LG Refrigerators

    Monniquah,

    We appreciate your feedback regarding our advancements in technology. We strive to exceed your expectations for a long time to come.

    Price

    Reviewed Sept. 20, 2019

    I like the capacity of this particular refrigerator. It's a nice size with great features that I use all the time. I like the fact it has an ice maker. I like choosing different kinds of ice. It also has cold water that tastes like bottle. I love it and wouldn't change anything. I like LG in general. I think the brand is underrated and reasonably priced. Other brands were too expensive and didn't offer the same features.

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    LG Refrigerators
    Response from LG Refrigerators

    Madison,

    Thank you very much on sharing your positive review on our ice maker!

    Price

    Reviewed Sept. 20, 2019

    AMAZING. I love this brand. LG has awesome electronics, chipboards, and compressor. I have used these in the past at friends' homes and also as a sales specialist in the appliance dept of Lowe's where I was employed in the past. Superior electronics in the door facing touch panel, the ice also would chip really finely which I adore. Also for the price point you can't beat the cu ft available, as well as the beautiful options for finish. Imported from overseas which is good with me but other American buyers may prefer a US brand like Whirlpool Corp, Maytag, Kenmore, Amana, Frigidaire, or a European brand such as Electrolux or Bosch.

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    LG Refrigerators
    Response from LG Refrigerators

    Katherine,

    We truly appreciate you taking the time to leave an awesome review!

    Reviewed Sept. 20, 2019

    Have always personally preferred LG products for our home. We have always had the best with always choosing LG products for kitchen appliances. I like the refrigerator's stainless steel, double doors, ice machine, freezer that pulls out on the bottom... Significant discount. There was a really good sale. But wish the whole thing had separate temperature controls rather than just the crisper drawers.

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    LG Refrigerators
    Response from LG Refrigerators

    Natalya,

    Thank you for taking the time to share your awesome feedback!

    Reviewed Sept. 20, 2019

    It was on sale and I had the extra money at the time and I have to take advantage of the sale at the time so I went ahead and bought it. Sleek general design and finish to give me the feeling of middle class home and in that case reminds me to do a little better so I can get the smart fridge again. It even suggested things for me and was just all around wonderful. I really do miss having the ultimate control not just a fridge.

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    LG Refrigerators
    Response from LG Refrigerators

    Michael,

    I am happy that you love the design and finish of the fridge. Thank you for taking the time to share your positive feedback.

    Reviewed Sept. 20, 2019

    I chose LG for the brand name, style and price. I love the LG brand. It's always a really good fit for me. I've never had problems or needed repairs and I haven't had to buy any new ones. I like the ice maker and water dispenser and the way the shelves were positioned. It was overall a really nice refrigerator. I love it. I love it. I love it. I wouldn't trade it for nothing in this world. But the drawer could have been easier to maneuver. It sticks sometimes and leaks and is pretty difficult to manage but otherwise it's an awesome brand and they should definitely try to work it out.

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    LG Refrigerators
    Response from LG Refrigerators

    Corayna,

    We really appreciate your loyalty and positive feedback.

    Price

    Reviewed Sept. 20, 2019

    I chose LG because it is a great brand and has a lot of trust in it and it has met beyond my expectations, a very great appliance. It is nice looking and is sleek with my kitchen and everything inside of it stays fresh for a very long time. It is perfect and has a lot of great features with it. It's worth the money.

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    LG Refrigerators
    Response from LG Refrigerators

    Mark,

    We love to hear the great feedback from you. Thank you for being a loyal customer.

    Reviewed Sept. 20, 2019

    I heard great responses and reviews about this fridge in general and that made me think to buy that brand. It met my expectations. Other brands don't compare to the LG that I have. It was a smart purchase. It is easy, clean fun refrigerator to use. It's low on power. It save energy. It's time efficient, I would tell others to buy this product. It is a great investment to me and others. It is a really good fridge. If I need to improve it I would improve the space. I dislike the spacing. It could use more. Than that I actually has.

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    LG Refrigerators
    Response from LG Refrigerators

    Genev,

    Thank you so much for taking the time to review our fridge and we are happy that it meets your expectations.

    Reviewed Sept. 20, 2019

    LG is a brand that I trust. I wanted something reliable and trustworthy. Lg has met my expectations. It is stylish and easy to keep clean. The drawers and shelves are sturdy. I also like the fruit and vegetable humidity settings. The water filter and ice maker too. I am amazed by how much space it has inside is amazing. It is pretty quiet overall. But ice maker can be a bit noisy sometimes. Ice gets stuck once in a while but it is easy to get it going again. I also wish the water was a little bit colder.

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    LG Refrigerators
    Response from LG Refrigerators

    Jennifer,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message with your phone number, model and serial number so that we can assist you further.

    Reviewed Sept. 20, 2019

    LG refrigerators have met my expectations, they are spacious and attractive & there's many different ones to choose from. Plus they're sold at many different stores and online so it's convenient. I like how they offer many different colors & types. I like the ice maker and the fact that it offers crushed ice and water. I like how spacious the freezer and the refrigerator part is. It gets my drinks cold fast. I really like the brand and the options that they have. I like everything about the LG refrigerator. If I had to choose something to improve I guess I'd improve the doors.

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    LG Refrigerators
    Response from LG Refrigerators

    Andrea,

    Thank you for taking the time to share your feedback. It is our goal to further improve. Can you share what you would change about the doors?

    Reviewed Sept. 20, 2019

    I love my new refrigerator. I love how it has two doors for the refrigerator and it has a bottom drawer for the freezer with an extra drawer in the freezer. Plus I love the fact that it is stainless steel. The only thing I can think of changing would be for it to be a little taller but besides that it's great. Plus it has an ice maker which I really love because I can do all kinds of stuff. We almost bought a Samsung but heard that there were problems and it was hard to get serviced so we decided on the LG because we have not had any problems with it.

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    LG Refrigerators
    Response from LG Refrigerators

    Tami,

    Thank you for the awesome feedback. We are happy that you love the product!

    Coverage

    Reviewed Sept. 19, 2019

    I am quite disappointed that my french door fridge stopped working with having it less than 4 years. The repairman knew exactly what the problem was when he saw the make/model. He said he has repaired oodles of them. Even though the parts are covered for 10 years the cost for labor is $550. I read online that there was a class action suit but the one I was looking at was dropped. If anyone else knows of a current one I could join please let me know. I don't know that I would feel comfortable every purchasing another LG product.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Julie,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message and include your phone number, model and serial number so that we can assist you further.

    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 19, 2019

    Our LG French door refrigerator stopped cooling as noticed on a Thursday evening. The next day, Friday, early in the morning, I tried to reach the LG call repair centre but I was put on hold. I waited holding the phone to my ear for about 10 minutes. Then I called Corbeil Appliances in Ottawa and I was told that I might have to wait on hold for at least a half hour. This is not acceptable. I did try calling the LG repair centre again throughout the morning but again I was put on hold. Then finally on that same Friday afternoon, someone answered at the LG call repair centre. I was then booked in for service the following Thursday which is about one week of waiting without a refrigerator to cool foods and medicines.

    This LG repair call centre and service is not acceptable. We have an extended warranty which fortunately was still in effect. The LG service technician was professional and repaired our LG refrigerator. He appreciated our frustration at trying to book an appointment to have our refrigerator repaired. In the future, I don't think I will consider buying another LG product as long as reviews re: booking a service repair, remain negative. I will also recommend to friends that they read the LG repair call centre reviews before they consider purchasing an LG product. Come on, LG product personnel, improve your LG repair call centre customer service!

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Shirley,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message with your phone number, address and model and serial number so that we can assist you further.

    Price

    Reviewed Sept. 19, 2019

    I originally chose LG because of the price but over time it became a great brand that was totally worth it. I was expecting much less from LG but they far surpassed my expectations. I like the ice maker and smartphone functionality, it's pretty nice. I can connect it to my phone, play music on it, pour the water to almost any temperature nearly instantly, open sections without touching it, and more. I like all of it, my refrigerator has so much functionality I couldn't imagine switching to anything else, except maybe the Samsung one. The price was good. The overall fridge is just perfect.

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    LG Refrigerators
    Response from LG Refrigerators

    Anthony,

    We appreciate your rave review of our refrigerator. We strive to exceed your expectations of our loyal customers.

    Customer Service

    Reviewed Sept. 19, 2019

    LG was a good company with quality customer service. I chose the lg because it had all the features I wanted and the lg refrigerator was a great deal and better value than other brands and models. The refrigerator had a stainless steel color. The fridge had an ice maker and water dispenser in the door. I loved the size and shape of the fridge, which also had a freezer. The water dispenser and ice maker had good features such as different ice types. I liked the amount of shelves and drawers in the fridge.

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    LG Refrigerators
    Response from LG Refrigerators

    Amanda,

    Thank you for the positive feedback. We love to hear from our loyal customers.

    Reviewed Sept. 19, 2019

    I like the ice machine and able to adjust the temperature to your liking, also how it is long-lasting and always keeps things cold. Also you never have to worry about food going bad because it keeps everything super cold. What would improve the refrigerator if it came in more colors and a wider variety of ice textures to fit everybody's personal needs and also wish it had a ice cream maker to make ice cream or ice pops or another cool thing would be a coffee maker button to make coffee of any kind you want. It has been my expectations, a 10 out of 10 and it was on sale and most importantly it was recommended to me by my friends. I have no regrets purchasing this item. I love it and I will have it for many many more years to come.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Jayquan,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Reviewed Sept. 19, 2019

    I chose LG because I've always heard great things about them so I decided to go with them! I love everything about it and a very good family refrigerator. The features I liked most about the refrigerator is how spacy it was, I also liked how the water and ice machine works wonderful. It's a very good refrigerator. I would recommendation. What I dislike about the LG refrigerator was how loud it ran, was very loud at night, it was hard to sleep while listening to a big machine in the back.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Nikita,

    We appreciate the feedback and we apologize that the noise an issue. Are you still in possession of the unit and would like us to set up service for it. Please respond at your earliest convenience.

    Thank you,

    LG

    Reviewed Sept. 19, 2019

    I have always had good experiences with LG products. They are one of my favorite brands. Like that it is stand up side by side. It has water and ice on the door. It also has a light that brightens up the ice and water on the door. If I had to choose something to improve I'd want more space inside. I do like the LG refrigerator. It's very nice aesthetically. It keeps the food inside at just the right temperature. I haven't had any issues with it.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Tara,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Price

    Reviewed Sept. 19, 2019

    It was the cheapest refrigerator that I could afford. All of the rest were very expensive and not worth the price. It was the color I liked and in my price range. However, the storage space can be improved. It can also have more shelves to hold items. Also I think it should have more freezer space. And a wider variety of colors to choose from. Overall I like my ice maker. I really like to eat ice when IM hungry. I also like that I can adjust the temperature settings. There was also room for all my fruits and vegetables.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Portia,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Reviewed Sept. 19, 2019

    LG has completely exceeded my expectations for all electronics including my refrigerator. An ice maker plus water dispenser freezer bottom or top and ready for lots of groceries. But I would include an option to order food from the refrigerator and keep food fresh longer.

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    LG Refrigerators
    Response from LG Refrigerators

    Ray,

    Thank you for sharing your feedback on how we can further improve our design.

    Reviewed Sept. 19, 2019

    Initially I chose LG brand because I like their other appliances such as TV, Washing Machines, etc. When I bought the refrigerator that was the guiding and deciding factor, familiarity. What I like the most about the LG brand is the nice slick look. I like the brand itself in general. My favorite color in most appliances of that nature is stainless steel. I have been satisfied with the look, functioning and features of my LG refrigerator. I like the inside of the refrigerator as much as the outside. I like the design that allow me to pack my food nicely. Everything I need is neatly tucked away in a place that I am pleased and comfortable to reach and store it.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Esther,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Price

    Reviewed Sept. 19, 2019

    The refrigerator's met my expectations. I've had it about 3 years now and it still cools well even on really hot summer days. The freezer is really great. Also freezes well. It's also a very quiet device. Doesn't make a lot of noise when running. I like the color, the storage in the bottom, the storage in the freezer, the coolness, the size, the longevity and the pricing is great. But the size is kind of inconvenient for the fridge space in my house. It had to be set out a little farther than expected. The bulkiness wouldn't fit in the area. It's a overall great product. Would recommend it to friends and family. I feel like everyone should invest in one. It's one I'm sure will still be in great condition 5 years from now.

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    LG Refrigerators
    Response from LG Refrigerators

    Christy,

    Thank you for taking the time to share your feedback. It is great to hear that you love the product and will be a loyal LG customer.

    Reviewed Sept. 19, 2019

    It fit my lifestyle at the moment. I like the ice maker, separate freezer drawer and butter holder. Nice temp control too. Easy to clean and served basic necessities as well. But smaller than what we grew into. We needed more space because our family grew. Six or drawers were not as big. That is all I really disliked, there is nothing else that I dislike.

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    LG Refrigerators
    Response from LG Refrigerators

    Jane,

    Thank you for sharing your feedback. LG has several models at a large capacity to suit your growing needs. Please check us out on www.lg.com/Appliances‎.

    Punctuality & Speed

    Reviewed Sept. 19, 2019

    I like it because it can make ice. It also keeps the temperature at right time. I would buy another one in the future if I have money. There is nothing wrong with it at this moment. I like the handle. It's a good brand.

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    LG Refrigerators
    Response from LG Refrigerators

    Erica,

    Thank you for sharing your positive feedback!

    Reliability

    Reviewed Sept. 19, 2019

    I like that refrigerator was stainless steel. I really like the LG brand. I chose to purchase it because it is a great brand and I've had a great past experience with them. It is very reliable and I like the way that it looks and operates. There is NOTHING I don't like about it. I trust the LG BRAND.

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    LG Refrigerators
    Response from LG Refrigerators

    Amanda,

    We truly appreciate you taking the time to share how much you trust the LG Brand. Creating loyal customers such as yourself is our goal.

    PriceEase of Use

    Reviewed Sept. 19, 2019

    I like that the features are easy to use. The refrigerator helps a lot. It does more than my last one did and is more stable. My whole family loves it and I don't know why I would do if I had the old one still til this day. All features are great and it was within my budget and we really needed it. The last one is just so old and is about to finally break on us but this one isn't and we will have it for at least 6 years. The LG brand is the best refrigerator. I also like Samsung but LG is more popular and has the better reviews and the most likes so I see why people recommend it and I'm glad I got it for the family. It was the best decision I ever made for a the best price I could ever get it oils really awesome in my house.

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    LG Refrigerators
    Response from LG Refrigerators

    Javonte,

    We appreciate our loyal customers feedback. Thank you for sharing.

    Reviewed Sept. 19, 2019

    I like that it was stainless steel and side by side freezer and fridge. It got really really cold and it didn't make a sound when you turned it on. I like that it had multiple shelves inside the refrigerator and freezer. That is everything that I love about my LG refrigerator. It didn't have filter water or ice made in the fridge and that it didn't have a under freezer and a side by side refrigerator. That's really everything I didn't like about the LG refrigerator. The LG refrigerator has meet my expectations for it. It had everything I loved and a few this I didn't like but overall my experience was great and I would totally recommend it to someone else.

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    LG Refrigerators
    Response from LG Refrigerators

    Alexis,

    Thank you for taking the time to share you feedback on our refrigerator design. We are happy that it met your expectations and hope you continue to be a loyal customer.

    Price

    Reviewed Sept. 19, 2019

    I purchased this LG because it was cheap and we couldn't afford the one I wanted. I wanted a standard top freezer bottom fridge but this one was on sale. I like the left-side freezer, right side. It was a good price for a refrigerator. It also go onto a slot in my kitchen... However, I don't like the design at all. It's thin and tall and things fall out. The ice maker stopped working after a year. Its is very poor quality. Maybe on sale cause it was broken...

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Amanda,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message and include our phone number, model and serial so that we can assist you further.

    Price

    Reviewed Sept. 18, 2019

    I had the refrigerator for approximately without any problems. Style, price and capacity were the primary reasons I chose this particular refrigerator brand. In addition, the refrigerator was an appropriate items for the decor theme in the kitchen. Accessible water and ice from the door of the refrigerator, ample storage space for items placed in the refrigerator, blending of the refrigerator with the kitchen decor, ease of cleaning the inside and exterior surfaces and the quietness in the operation of the mechanical parts represent features I liked about the refrigerator. Shortly thereafter, issues developed with the ice maker that included water dripping from the ice container into the dispensing tray that eventually caused severe damage to the wood floor. In addition, maintaining an appropriate cooling temperature fluctuated, requiring a service technician attention.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Willie,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Price

    Reviewed Sept. 18, 2019

    My kitchen has other LG appliances & we have been happy with all of them, it had great features & the price was right plus they delivered it and hauled the old one away. I like the accessibly of water filter, sturdy solid shelves, indoor ice maker, quiet and efficient, looks amazing in the kitchen. When we moved, the buyers paid extra to keep it. I would love a freezer at bottom rather than side by side, would have liked it to be a bit larger but our space wouldn't allow it, would have liked it to come with stainless hoses for the icemaker.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Pat,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Reviewed Sept. 18, 2019

    I have been using LG brands for years and a very well known brand. Always changing the needs for the consumer, and all about making great and outstanding products. The refrigerator we purchased was a side by side, and I like how it was stainless and easy to clean. Also had the water and ice dispenser. Also kept everything cold and or frozen very well. Made veggies last a little longer in the crispers. The only thing I didn't like was there was not enough room in the side by side for the freezer section and the refrigerator got overcrowded at times. Especially shopping for kids during the summers.

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    LG Refrigerators
    Response from LG Refrigerators

    Jade,

    Thank you for sharing your feedback on how we can improve our design for the future.

    PricePunctuality & Speed

    Reviewed Sept. 18, 2019

    Price was the best. Delivery was fast. Old refrigerator was taken. Size of compartments were good. Design is nice. Cost is excellent. Different compartments for easy access to food and drinks color choices and size available were also taken into consideration. Ice maker which breaks mine has been repaired at least five times since purchased.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Sur,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Installation & SetupPrice

    Reviewed Sept. 18, 2019

    The refrigerator is side by side, 27 cubic foot capacity and without the water and ice in the door feature. It has been a good refrigerator but not a great one. The price was what I was willing to pay and it got ok reviews from Consumer Reports. I would have liked the capacity to have been greater. If anything I would have expected that it would have been better made. I bought the refrigerator because it was on sale at Home Depot and they offered free delivery and installation. If another highly rated refrigerator had been on sale near the same price, then I would have bought it.

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    LG Refrigerators
    Response from LG Refrigerators

    John,

    Thank you for your feedback and I apologize that the design did not meet your capacity expectations.

    Reviewed Sept. 18, 2019

    It is up to date, keeps food cold, and also keeps drinks pretty cold as well. It's also pretty spacious to put leftovers and other stuff in it like juice, milk, etc.. It is an all around amazing brand when it comes to fridges. I have always liked LG and I will get another LG brand in the future. I love the brand because they make a lot of good stuff that is very up to date. LG has always succeeded to make me happy with their appliances. I love how every time I put a used drink in my fridge. It stays super cold so it's refreshing when I want it again.

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    LG Refrigerators
    Response from LG Refrigerators

    Breanna,

    We appreciate hearing from loyal customers. Thank you so much for your feedback.

    Customer ServicePricePunctuality & Speed

    Reviewed Sept. 18, 2019

    It was a very big refrigerant. Very spacious. Very cold. It had big shelves. Large ice maker that was very big. Stayed cold all time. Everyone should have one. If I can get another one I would. It was over my expectations. I love LG appliances. I think everyone should own them. But since they cost so much not everyone can own them and it's too bad save on energy. I always save hundreds when I switch to LG. I haven't had to call him her repairman not once because you don't have after your warranty. We had LG appliances 2010.

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    LG Refrigerators
    Response from LG Refrigerators

    Lyrisa,

    Thank you for taking the time to share your feedback. We truly appreciate our loyal customers.

    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 18, 2019

    It's always a name that is mentioned while searching for equipment. The look and the space it left us once installation. We love our new LG refrigerator! We've had it for a couple of weeks and are beyond pleased. We love the all of the space and especially having two ice makers. But LG is the currently the poorest product on the market. Stay away! I bought my LG just 2 yrs old, gone thru 3 compressor failures, 4 loads of groceries tossed out and zero care from outsourced customer service team.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Deonte,

    We’ll be happy to look into this and answer any questions that you have. Please send a private message and include your phone number, model and serial number so that we can assist you further.

    Price

    Reviewed Sept. 18, 2019

    I chose the LG refrigerator because of the price and it had the most quality for my money. I love a bargain and can't pass up a good deal. This fridge has everything I want in a refrigerator. It works amazing. I love the color, it fits well with my kitchen. We've had it for years and never had any problems with it. I love the ice making feature and it just has a slick design. I have absolutely no complaints about it. There's nothing that I dislike about refrigerator. I would like to try to a digital one someday though. It would be cool if you guys had more digital options for fridges. The world is becoming computerized and there's no reason that a fridge can't follow suit.

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    LG Refrigerators
    Response from LG Refrigerators

    Hey Monica,

    Thank you for your feedback regarding digital options for our fridges. We are happy that you are satisfied with your purchase. We are always researching new technologies and working toward future enhancements. Check out some of our new models at www.lg.com/Appliances‎.

    Reviewed Sept. 18, 2019

    Ordering amazon.Com right from the refrigerator door is one of the main draws, as is the lava lamp, book alcove, and adherence to democratic principles, in theory. It was a smart refrigerator, powered by an ibm watson computer. I am also extremely preoccupied with the cooling feature. I think that this level of ingenuity is an excellent selling point on lgs behalf.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Bryan,

    Thank you for sharing your feedback on some of our smart features. We are glad you are satisfied with your purchase.

    Customer ServicePunctuality & Speed

    Reviewed Sept. 18, 2019

    The LG refrigerator we bought with the last apartment we rented. It was a great surprise however it did not last for very long after we moved. LG is a great product and typically very dependable. I liked having an ice machine. Filtered water options and lots of space. I did like the amount of storage space that it had and how it didn't ever freeze my refrigerated items. But I would like a better warranty. I don't like that it gave out on me so fast and that I could not fix the issue. I would improve the customer service that comes with this item.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Shantel,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message with your phone number, model and serial number of your refrigerator so that we can assist you further.

    Verified purchase
    Staff

    Reviewed Sept. 18, 2019

    I had good luck with a TV that was LG and I liked the stove. The stove matched the refrigerator, the dishwasher and the microwave. So, that was what I bought and I’m sorry I did. LG’s product sucks. I liked the look of the refrigerator but the man is here right now repairing it again. Two weeks has barely passed, and he started doing the same thing because the new part sucked too. The refrigerator is the fourth one in four years, and this has been repaired now between four and six times already inside of one year. It's out of warranty as of about three weeks ago. So, the man is doing a repair here on the part that was resolved three weeks ago. We only got two weeks out of the new part that LG sent. They must not be sending new parts. It must be all re-manufactured garbage.

    I already had to replace the microwave and I bought Samsung, which is what I'm gonna start replacing them with. If LG would say sorry and tell me that they would give me all new appliances, I would tell them to bring me Samsung or GE. I’ll bring them their stuff. That’s how disgruntled I am with it. LG’s service people, Ocean Appliances, are doing a fantastic job. If they made their products as good as their repair people are, it would be fantastic.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Robert,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Price

    Reviewed Sept. 18, 2019

    LG has met my initial expectations. The best thing about the LG refrigerator was that it was cheap. I mean I had got the thing for like a 100 bucks or something. It was the best choice I ever made. The worst thing about the LG refrigerator was that I had to reset the power switch every time there was a power cut or something in the neighborhood.

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    LG Refrigerators
    Response from LG Refrigerators

    Thank you Bipal for taking the time to provide insights on how we can improve.

    PricePunctuality & Speed

    Reviewed Sept. 18, 2019

    I chose to purchase my LG refrigerator because I got it on clearance at a ridiculously low price at Lowe's. I believe I only paid about 400 dollars for the fridge. The original price was over 1000 dollars. I found that to be too good of a deal to pass up. It had enough of the features I wanted at a price point I found attractive. I liked many features of my LG refrigerator. The first thing I liked about it was the color. It was my first stainless steel refrigerator. I also liked that it had side-by-side doors and the fridge was on top. It was cool at the time. I did not like that it needed a special water filter that was extremely expensive. I also grew to dislike the quality of stainless steel it was made from. It was too prone to smudging and the steel itself was too bright. I prefer a brushed or gunmetal finish to my stainless steel.

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    Response from LG Refrigerators

    Joshua,

    Thank you for taking the time to provide us valuable feedback that we can use to improve our design.

    Reviewed Sept. 18, 2019

    We did not have a lot of options based on the size opening we have in our kitchen and it was the one the best fit our wish list of features and style but that would not involve us having to uninstall cabinets in order to make space. I like side by side doors with the freezer on the bottom. The special compartments in the side door are also a good feature that I didn't know I needed but now wouldn't want to be without. The one thing that I would for sure change is the door alarm timing. I would want to keep it the same for the freezer but wish that we would have the option of making it a little longer for the refrigerator doors. It's not even enough time to grab all the ingredients we need or to put away a full load of groceries.

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    LG Refrigerators
    Response from LG Refrigerators

    Thank you for taking the time to provide the feedback Marcia. We truly appreciate it.

    Customer Service

    Reviewed Sept. 17, 2019

    Purchased over 3 years ago. Just like everyone else I now have a $4000 dollar broken fridge!!! Will not cool, I lost hundreds of dollars of food. LG what is your solution? Now I'm waiting for a call from a technician, and if it goes anything like my LG dishwasher (that broke 3 times) I'd better be prepared for a long process.

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    Response from LG Refrigerators

    Hello T,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message and include your phone number, model and serial number so that we can assist you.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 17, 2019

    I’ve known about LG for a long time and I like the door within door feature of the refrigerator as well as the bridge section with the long, narrow door. You could put something real wide in the fridge. The quality is good even though I had an issue to begin with. I travel for work so it’s hard for me to know when I’m gonna be home. Scheduling was hard but when I was home for a week and did schedule, I never got a callback from the technician on when they were gonna come out. It was dropped so, it was another month again until I was able to call and find out what was going on. Then it was still a few days later. But when they came out, they did a great job. So, I had no complaints and I’m gonna be buying one for my new house.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Tom,

    We hate to hear about the issue that you experienced, but we are pleased to hear that the issue was resolved. If there are any more issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Price

    Reviewed Sept. 17, 2019

    LG is a brand I really trust that is on the cutting edge of innovation and I am proud to have in my manor. It looks beautiful in the kitchen with the other stainless steel appliances. The LG refrigerator is stainless steel which makes it very attractive and resistant to fingerprints and smudges somewhat. The cubic foot footage is excellent and it has an ice maker and water dispenser as well as ample storage space and drawers. It's just a beautiful refrigerator. I considered several brands but LG was definitely one of the most stylish looking and was fully loaded with features and innovation at a price which was very reasonable considering the others.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Fred,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Reviewed Sept. 17, 2019

    My experience was pleasant and effortless. It had an ice-making machine in the door and kept my food cold correctly. My food was never too warm. It worked and kept my food cold, it's pretty simple. I would include more space, especially for bigger freezer storage. If it had room for bigger items that would be an improvement as well. It was included with the house we lived at. It met our initial expectations. Since I got it for free my expectations were pretty low. It's a refrigerator, if it keeps my food cold and works properly, I'm happy.

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    LG Refrigerators
    Response from LG Refrigerators

    Hi Felicia,

    Thank you for sharing your feedback. We are happy that you are satisfied with your LG purchase.

    Reviewed Sept. 17, 2019

    The features I liked about the LG refrigerator was my double side by side doors and the ice maker and water dispenser were the best part of it all. I would get it again if I needed another one anytime soon. The Only thing I didn't like was I think there could have been more shelves and storage room inside it. Overall it has been a really good refrigerator though, so I really can't complain about it too much. I never really had any issues. The reason I purchased the LG refrigerator when I did Is due to a sale they had going on at the time and I liked the style of the fridge. I chose this brand over other brands because I have purchased LG in the past and never had any issues with them at all.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Jessica,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Reviewed Sept. 17, 2019

    I chose LG because it was the best deal for the space I needed. I like the color and the double doors so I picked it up on sale. It looked nice in my kitchen. But the drawers could have been better constructed and better made. I was sometimes worried about the efficiency but I guess it never made the electric too high! The freezer could have been bigger but I might have just needed a second one. It worked for me while I was in that house. I liked the ice dispenser and the double doors had plenty of storage. It was always cold when I needed it to be. The ice was well formed and good shaped. The color was pretty and kept clean well.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Tessa,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Reviewed Sept. 17, 2019

    I liked the design most of all appearance-wise, but also that there was an option for the ice to be dispensed on it. It was also pretty decent size. Overall I was very satisfied with all of this for the most part and since our old fridge was very small it made life a bit easier. I would improve a tad more space though, and more shelving available for use or drawers. I feel I would have liked it even more if there had been more space or Storage available for the items needing to be in the fridge since we do buy large amounts of groceries at a time. We have a bigger family so we have to get large amounts when we go grocery shopping and our old fridge would just never cut it per se.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Samantha,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Reviewed Sept. 17, 2019

    It's a fridge, it had the basic features I needed. I bought it because I trust the brand and needed an affordable fridge. As long as it was a reputable brand with the basic functions of a fridge, I was sold. It was the cheapest high quality fridge I could find. It did everything I needed it to do. Yes, it met my expectations. Actually exceeded my expectations. LG is a well known reputable brand. It's a great fridge.

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    LG Refrigerators
    Response from LG Refrigerators

    Hi Chris,

    We are happy to learn that w exceeded your expectations. Thank you for being a loyal customer.

    Reviewed Sept. 17, 2019

    The LG refrigerator is the one that we had chosen, mainly because the store clerk recommended it over the other ones. Also it has not only met my expectations but it has exceeded them by far. My favorite feature is the shelving that is available. I have enough room for all of my groceries right after a big shopping trip for the week. It is very convenient. Also it is very easy to clean so it stays looking brand new at all times. But I think that the refrigerator could improve by having a bit more space between the shelves so that taller items might fit inside it a little bit better. I also think it would be nice for the freezer to be on the bottoms rather than it be side by side.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Jessica,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Reviewed Sept. 17, 2019

    The most awesome refrigerator ever. I like the side by design. The look is very clean and attractive. It is great to have ice and not need to fill an ice tray. The slim style holds a lot of food like to get water from the door. This makes me thing to drink more water every time I pass by. The last several refrigerators ended with a wet mess on the food or frozen drinks. This fridge has done none of that. I like the organization of the food. There is ample room for all the items include milk in the door. We purchased the fridge because of the inner volume.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Jessica,

    Thank you so much for taking the time to share your feedback on our fridge. We are happy that you love it as much as we do!

    Reviewed Sept. 17, 2019

    Lg is a big brand that they have quality products. I love LG appliances better than I like the phones. I have the lg stainless steel fridge that has double doors. I feel as though the company gave us a great item! The item was thought out and delivered in the best condition available. We love the fridge, it holds so much stuff and blows pretty cold! We have plenty of storage for produce and frozen. If I would update anything it would be the size of the fridge. We love big spacious fridges. Again, you get what you pay for.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Breanna,

    We are happy to learn that you love LG! Thank you for being a loyal customer.

    Reviewed Sept. 17, 2019

    It was a good deal. The other brands were white but I wanted the very trendy brushed aluminum look. It was also at a store where I could get 5% cash back on my purchase so that was very nice too. I really like how cold it gets. It has a little drawer for my veggies which is also a good thing to have. I enjoy using my fridge because it is well made and is a great color. Would like it to have Bluetooth or wifi so I could connect to it. A screen would also be very cool so I could display family pictures and videos for my guests to see how cool my family is.

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    LG Refrigerators
    Response from LG Refrigerators

    Hi Ryan,

    Thank you for taking the time to share your feedback on how we can further improve. We do have updated models with wifi that you can review on www.lg.com/us/kitchen-appliances.

    Reviewed Sept. 17, 2019

    I like the overall size of it for the space I need and large freezer door on the bottom pullout as big as I need. I cook a lot so it's what I needed to fulfill my stuff. Actually the only thing I do not like on my whole fridge is the fridge does not come equipped with a water dispenser on it because I drink a lot of water and it would come in handy. It was between this model and a Kenmore and this was just a little larger for my taste and fits all my needs for everything I use it for since I cook a lot.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Michael,

    Thank you for the shout out, we are happy that you like our product. We do have several new models that include a water dispenser on our website. Please check out www.lg.com/us/kitchen-appliances.

    PriceStaff

    Reviewed Sept. 17, 2019

    Nice big spacious, nice look, sleek clean black ice maker lots of room. I really enjoyed it. It worked really well for me and my family everyone always gave me compliments on it. It did everything it was supposed to do. Works great. Would recommend for anyone to buy. Wouldn't be disappointed. Great buy. Great price for a set of two. Love it. Would consider buying again in the future.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Daylemaza,

    Thank you for taking the time to share your feedback. We love hearing from our loyal customers.

    Price

    Reviewed Sept. 17, 2019

    I liked that it had an ice maker and a water dispenser and a rant big freezer with it in the bottom. Love the double doors that it has on it. I love my refrigerator so much. There wasn't much room in the doors of the refrigerator and the water dispenser did not get the water that cold. Also it took up a lot of room in the kitchen. I chose an LG refrigerator because of its name. It's known for laying a long time and being very good for the price. It's been almost exactly like I thought it would be.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Tonya,

    Thank you for taking the time to share your feedback. We hope you continue to be a loyal LG customer.

    Reviewed Sept. 17, 2019

    I was on the market for a new fridge but I didn't do so with a specific brand in mind. The LG I have now just so happened to be what I preferred when wholly considered, monetarily included. Along with a lot of others I'm sure, my favorite part was of course the ice/water section built into the door. It made life that much more convenient, which is something we as a species crave seemingly primarily, convenience. The side by side design was weird to me at first, I mean compared to the traditional top and bottom design which has the "homey" feeling of childhood, that felt more like staying the night at a buddies. But over time I've grown to love it overall.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Chris,

    Thank you so much for your positive review. We appreciate you taking the time.

    Price

    Reviewed Sept. 17, 2019

    LED lighting, touchable black stainless steel, the layout of the shelving and 10 year limited warranty. I have used LG products before and have always been satisfied. The refrigerator was also on sale for a great price. I would recommend this product to friends and family. It had most of the features I was looking for. I have been very happy with all the features of this product and cannot think of any thing that I would change or add. LG products are very well made. I looked at several other brands and styles and choose the LG. I really liked the sleek look. The shelving layout was better than what I was looking for and the price was great. I was very happy with this product. I would say all my expectations and then some were met.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Paula,

    We are happy to learn that you like the design and function of our refrigerator. Thank you for taking the time to leave a positive review.

    Reviewed Sept. 16, 2019

    I purchased a brand new LG refrigerator in 2016 from Home Depot. The compressor had to be replaced within a year, still didn't cool correctly. The evaporator coils were then replaced. Still doesn't cool. Now being told I need ANOTHER compressor and it is 3 years old. Also, black mold has developed in the gaskets of both freezer and refrigerator doors. Each time a service is needed, it takes 1-3 weeks without a refrigerator in Atlanta. READ THE OTHER REVIEWS- LG is selling an inferior product to consumers and something needs to be done.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Adrienne,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Reviewed Sept. 16, 2019

    LG REFRIGERATOR AND ICE MAKER has been one of the worst experiences of my 63 years. It looks nice but try getting anything fixed or working period. After having a repair man out to troubleshoot the problem the LG company refused my repairman any help or input at all as he was not an LG licensed repairman. We live in Montana and the closest LG place was 3 hours away. That LG company repairman said if we would hall it to Bozeman they would look at it.

    My repairman has an excellent reputation and works on every other brand and an Appliance Repair Business. He now refuses work on anything LG as he has had NO luck getting any assistance from LG or their repairmen. Nor have I, as an LG Customer. Two weeks after replacing the ice maker, which never worked again, the refrigerator went completely out. BE SURE TO LOOK ONLINE AT ALL THE LAWSUITS AND HUNDREDS OF CUSTOMERS' STORIES OF THE SAME TROUBLES AND WORSE!!!! Be warned!!!

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Hathaway,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message and include your phone number, model and serial number so that we can assist you.

    PriceReliabilityEase of Use

    Reviewed Sept. 16, 2019

    LG has one of the best refrigerators that I have ever used and was easy to maintain and clean which is an underrated feature. It was recommended and the sale made it unbeatable. It did everything I needed it to for the price. It was a good reliable refrigerator for the apartment that it was in. Well kept and easy to store and organize food and beverages. The shelving was well done and easy to use, allowed for no clutter while storing a vast amount of food and drinks. The features I liked the most are simply how it was laid out on the inside, perfect amount of shelving and organization abilities. It had quite the capabilities and was just as good as all of the LG products that I had previously used or owned so no disappointment.

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    LG Refrigerators
    Response from LG Refrigerators

    Hi Billy,

    We truly appreciate hearing your feedback. Thank you for taking the time to give us a positive review.

    Reviewed Sept. 16, 2019

    I liked the reputation of LG is that its prod will last a while and it has very good looking designs for their fridge size. I like all the new features like the new technology that is used. I like the cooling features and the design of the fridge. I also like the color and the fit in the kitchen. I wish it could be more roomy because then I could this is more stuff in the fridge and then I could take more advantage of the new technology advances.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Sharmila,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    PriceEase of Use

    Reviewed Sept. 16, 2019

    Keeps even temperature, easy to clean, very spacious. I liked the finish on it. Looked well with other appliances that I already owned in my kitchen. It had a nice price point to it, and I had an LG phone that I liked once that made me find the brand to be trustworthy. It absolutely has met my expectations, also I would recommend it, am surprised to have seen an LG fridge as I wouldn't of associated the brand with major kitchen appliances offhand. But more configuration options with the inner shelving. Perhaps offering even more choices in finishes than standard like fashion colors or a retro shape to it like a fifties kitchenette design.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Jessica,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    PriceReliability

    Reviewed Sept. 16, 2019

    Lg is a trustworthy company and provides reliable products. They always meet my expectations with their products and reliability. Lg can be trusted in your home and the purchase never disappoints. Lg products last a long time and have exceeded my expectations. Anything lg I try to buy for my home. I need a newer model of refrigerator but they are expensive. I need a new one but lg does not offer financing.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Rachael,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Staff

    Reviewed Sept. 16, 2019

    I think the refrigerator is good. There were some awesome features like smart touch that allowed me to do anything with it and voice control that allowed me to open a close door without touching it. I would buy a new fridge from LG. They are the brand I want and the brand most trusted. They exceeded all my needs.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Ivan,

    We love to hear that we exceeded your needs. Thank you for taking the time to share your feedback.

    Reviewed Sept. 16, 2019

    Lg is a very reliable brand that I trust with the manufacturing of electronic goods or machines. Their products have always exceeded my expectations. Lg is my preferred brand to go to right next to Whirlpool and Sony. It was one of the first models that could be linked to the water for ice or water distillation, modern design (at the time) and we got it for a deal. It generally did what it was supposed to do without any issues as far as chilling food items. It was really bulky though, wasn't enough interior space compared to the general size of the machine, the ice/ water distiller would clog or get dirty easily since it was connected to a hard water line. It was difficult to get into my small apartment. We needed to remove the doors, put it in place then reinstall the doors.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Jesus,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    PricePunctuality & Speed

    Reviewed Sept. 16, 2019

    I chose LG because of the price and because it was a brand that I knew so thought I wouldn't be disappointed and they were offering delivery which was a plus. The room it provided I could fit a lot of stuff in there and the freezer was also very roomy which is rare unless it's the fridge area is smaller which we buy more freezer food the fridge so it was a good thing. But the refrigerator opened a weird way to where it blocked a entry way and didn't fit into the spot originally provided because it was too tall but late at night it would make this noise which was weird. I feel it should have been quieter.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Von,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Reviewed Sept. 16, 2019

    I initially didn't buy an LG. I won my first one at a Christmas party raffle. I took it home that night and enjoyed it for about four years and I had to sell it because of the size of my household was expanding. But we really don't have any negative effects with this brand. The refrigerator was a gem to own. Never had any problems with it not doing its job. Would buy another one without any hesitation. Always keep my food at a constant temperature. And keep my vegetables in the crisper crisp a little longer. The only problem I ever had was that it wasn't right for me in the realm of space. I would like to see a little bit more space in the freezer compartment. And towards the end of my ownership of the product it was making a little more noise from the compressor than usual.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello David,

    Thank you for taking the time to share your experience with the refrigerator. We have several new models that can accommodate a large household. Please check it out on www.lg.com/us/kitchen-appliances.

    Reviewed Sept. 16, 2019

    Ice machine was my favorite. And the storage. Has great room for lots of food. Big freezer. Drawers have great space as well. The temperature gets really for both fridge and freezer. I've always have loved LG products. I have no negatives to say about all LG products.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Shelby,

    Thank you for the shout out! We are happy to learn that LG has met your needs.

    Reviewed Sept. 16, 2019

    Many factors weighed in choosing which one to get purchased it because it was cheap and a good size. It can fit a lot for a small refrigerator, we have a tiny kitchen and that one fit. It keeps the food in the fridge nice and cold. I hate room temperature water and if I put water in, then it's cold almost immediately. It is a nice texture and overall a good fridge. Sometimes it can get too cold though. Things almost get frozen, which can be nice but also nasty and leave residue. It also broke so we had to buy a new one.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Kayla,

    Thank you for sharing your feedback on our refrigerator. I hate to hear that it gets too cold at times. Please give us a call at 1-800-243-0000 and we can do some troubleshooting to assist.

    Reviewed Sept. 16, 2019

    I decided to purchase it because I got a great deal on it. Had a rebate for it when I bought it. Also, other people had recommended LG to me. I like that it was high quality and lasted a long time. I had the fridge for almost 10 years. I really liked the capability to make ice and dispense water from the outside of the door and the freezer worked. Nothing that I specifically didn't like, it was a really good fridge. There's not too much to complain about. It met my initial expectations.

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    LG Refrigerators
    Response from LG Refrigerators

    Hi Jessica,

    We love to hear that it met your expectations. Thank you for being a loyal LG customer!

    Staff

    Reviewed Sept. 16, 2019

    My family and friends had said that they like lg and I've had good experiences with them before. I love the options that they had available to purchase. The fridge itself looked really aesthetic and fit in with my kitchen very well. I liked that it seemed to have a lot of space in it compared to the other fridges and some nice shelf space. I also liked that it had a relatively consistent temperature throughout the fridge. I didn't like that the freezer didn't have very much room to put things in it though.

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    LG Refrigerators
    Response from LG Refrigerators

    Hi Paige,

    Thank you very much for taking the time to share your feedback. We are happy to learn that it meets your expectation.

    Verified purchase

    Reviewed Sept. 16, 2019

    I bought a home and my builder put an LG fridge, and I was stuck with it. I’ve had it for almost three years now and it broke on July 2nd. I contacted LG to get it repaired. I flipped out on their Facebook social media page. They originally asked me for my phone number because they said they would figure out my check process. It’s back to working and I will enjoy it while it lasts.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Mitsu,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Reviewed Sept. 15, 2019

    I went for brand name and would have chose otherwise could I do it again. I have always trusted LG products but the fridge was somewhat of a disappointment compared to other products. The shelving was too close together and didn't hold up well, was often difficult to change the shelves because the metal would catch on the sides and stick. The crisper drawers would often stick and the plastic was cheaply made. But I like the size and location of the freezer, space inside the lower area. A shelf on the door that provided an area to put the milk. There was an area to put eggs without the carton and the crisper drawers were clear.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Kristyn,

    Thank you for taking the time to share your feedback. We hope you stay a long time LG customer.

    Price

    Reviewed Sept. 15, 2019

    I needed a fridge at the time it seemed like it was it the best quality fridge out there for the initial price so I really can't complain. It really does run well and efficient. The ice machine is my favorite part. Also the fact that it is a stainless steel appliance means it is easy to clean and just be wiped off for a fast and easy finish. It's an ok fridge all around but the cons would be it smudges easily. I have kids so that is a big concern with me since I don't want people coming over to my house and seeing a dirty fridge people would think I'm a slob who doesn't clean my own house. Also the ice machine can be pretty loud but all around it's an ok fridge so I don't have any major complaints.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Nicole.

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Price

    Reviewed Sept. 15, 2019

    Great price for all the features I was looking for. Met all needs I was looking for. I was looking for black stainless steel and LG had the best look. I like the black stainless steel, the display and how I can change the shelves inside, the pull out freezer and side by side doors. I've always liked the look of the aide by side doors. However, I'd like more space in pullout freezer, not freeze things in the fridge as easily. If the freezer was bigger I wouldn't need a separate freezer. I wish it were also easier to change the temperature of the fridge and freezer. Overall I would definitely buy again.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Anna,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Reliability

    Reviewed Sept. 15, 2019

    LG is more reliable and durable than many other brands and offers me what I want. It has met my initial expectations but I'm hoping for more in the future in all honesty. I like that there are premium capabilities that allow me to have different set ups and it makes me excited to be able to use the refrigerator everyday. I would want the refrigerator to be used well and have an ice machine that is quality. Some other brands may be a little bit more aesthetically attractive though in a sense.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Alexis,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Price

    Reviewed Sept. 15, 2019

    LG was a refrigerator that I owned for campus living needs. Cheapest option with back to school discount. Pre-owned. Freezer was great when it worked. Freezer settings for upper compartment was super convenient. Kept ice cream like soft serve but keeps milk ice cold. Froze bread OK I guess. Crisper drawers didn't work at all. Changing the temperature was way too sensitive. When My water bottles froze solid overnight with a power short. Warm milk was awful to wake up to.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Salem,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Reviewed Sept. 15, 2019

    Spacious and dependable. Added technology. Works well. Freezer is deep and roomy. I like the drawer. It was on sale when I needed a new one. And I liked the color. And the buttons are touch screen. The drawer compartment could be larger. Needs added space for deli cuts and platters for entertainment purposes.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Megan,

    Thank you for taking the time to share your feedback. We do have several updated models that may suit your growing needs. Check us out at www.lg.com/us/kitchen-appliances.

    Reviewed Sept. 15, 2019

    LG is great brand. Love their unique features. Great company. I know the brand and I am familiar with the brand. It is always great whether it is a tv or a microwave. I love the brand so I thought it was a much better choice. I like how the refrigerator gives ice and it is great. Love the color and the spacing in the freezer. Love the white color on the inside. And it looks great on my wall. Love how it is built to last and hope it does. But I don't like how much space is taking and there should be more light. It could be much better color. It is not too heavy and love the electrical and it is okay. Could be way better.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello James,

    We love to hear from our loyal customers such as yourself. Thank for taking the time to share your positive review James.

    StaffReliability

    Reviewed Sept. 15, 2019

    LG makes great products that are reliable and very durable. They have a great reputation and an amazing staff. Their products allow me to be flexible in what I can do in the kitchen and how I can get it done. The fridge had a sleek anime with a great water filter built into the refrigerator and a multiple setting temperature gauge. The refrigerator also had a great ice maker that allowed us to be flexible. With current technology I would make a self cleaning product in the fridge. I would also make the ice maker larger and more compatible.

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    LG Refrigerators
    Response from LG Refrigerators

    Hi Ben,

    We love to hear that LG meets your expectations. Thank you for taking the time to share your feedback.

    Installation & SetupPrice

    Reviewed Sept. 15, 2019

    Extra cold crisper takes 15 min to get drinks cold. Everything stays fresh long. Insta view and door to door. You will be very happy with your selection of LG fridges. I would improve the fridge to a more standard size fridge for easy apartment removable, refrigerator is beautiful, elegant, and organized and you can enjoy a nice cold beer or soda after installation. It has a lot of electronic stuff on it that is very use. Refrigerator is worth the price. Its slick design and advanced features far exceeds any other product comparison. I'm a LG signature customer full in keeping everything cold. Only owned an LG.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Catherine,

    We are thrilled to learn that you are satisfied with your Signature refrigerator. Thank you for taking the time to send us a positive review.

    Customer ServicePrice

    Reviewed Sept. 15, 2019

    I have a counter depth french door fridge that is built in. I do like the french doors and the ice dispenser, the shelving is movable and easy to clean. I thought it was a highly rated brand, because the tv I have was so great, the reviews must have been all fake, it looked very well made in the showroom. I dislike the fact that the motherboard and freezer fand went dead at 13 months old--this fridge cost more than my first new car! I dislike the mold that collects in the water spigot, I dislike the cracked freezer drawer. I mostly dislike the terrible customer service from the company.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Joni,

    We hate to hear that you had a negative experience. Please send me a private message with your phone number, model and serial number and I can see about getting a resolution for you.

    Reviewed Sept. 15, 2019

    LG is a great brand. From phones to tvs and even the fridge, everything they make lasts and LG is always a great brand to have. I would love to own more of their products if I can. I like the easy open freezer doors. The inside ice maker is awesome too. And the overall features works great. The fridge is really the best. I love it. It has everything we need and works better than any fridge we have owned before. Lg is a really good company. LG takes their time to make the best products. I did see new LG ones out now that I would like more since I own a older one but that's it.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Rachel,

    Thank you for being a loyal LG customer! We appreciate the time you took to share your positive review.

    Price

    Reviewed Sept. 15, 2019

    Cost was within our budget for remodeling and the style fit the other appliances in our kitchen. It also fit the dimensions of the area we allocated for the refrigerator. It was a good quality and had nice interior area to keep fruits and vegetables as well as enough space for all meats and drinks. The outside of the refrigerator matches the style of the kitchen and was easy to clean. But twirls have like to have water dispenser on the outside the refrigerator to access cold water and would have like the small door feature to not have open the full refrigerator to access simple things

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Karen,

    Thank you for taking the time to share your positive review. We hope you stay a loyal LG customer!

    Reviewed Sept. 15, 2019

    Spacious, lots of storage, keeps food very cold, french doors, working icemaker, alerts you when you leave the fridge door open. All in all it has definitely has the qualities I want I just don't want to replace it with so much money again. LG has definitely met my initial expectations. It is a very good fridge overall and has all the qualities you need in a fridge but it needs to be made more durable and easier to fix when things break. Cause my ice machine doesn't work. I would have made it easier to clean, more user friendly, make it less loud when it beeps when you leave the door open. Also, the handle to the freezer broke, so I would made that more durable.

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    LG Refrigerators
    Response from LG Refrigerators

    Hi Dylan,

    We are reaching out again in an attempt to assist. Please private message us with your phone number, model and serial number so that we can help.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 15, 2019

    My experience with LG has not been great considering that it took a month to get my French-door refrigerator fixed this summer. I got this unit because I liked the design. Its compressor went out and I called the warranty company Asurion and they kept telling me that it had to be LG alone to fix it. It took two weeks to finally get somebody to get here. The first person who came out was here for four and a half hours and he did things incorrectly. The first compressor that they put in ended up being broken itself too. So then, they had to order a whole another compressor and dryer again.

    Then, even though it was delivered to my house within five days, it was two weeks before I got the second technician to come and fix what the first tech did. So, not very happy at all. The techs were friendly and courteous, though. Also, whenever I called LG a couple of weeks ago when the unit was acting up, they got on it very quickly and was able to call a different company to come and work on it. So, I was happy with that. Still, since the repair the refrigerator has been off and on. I have to keep hitting my breaker and resetting my refrigerator from time to time. The panel board will lock up for no reason at all. We don't know why it does that. Also, the ice maker will stop working for a couple of days at a time and it makes noises. Then it will fix itself and go back to working. I won't buy another one.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Karen,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Reviewed Sept. 15, 2019

    Very spacious with lots of labeled compartments make it easy to find things. Very contemporary design so it matches my kitchen decor. The freezer is located on the bottom which leaves more refrigerator room to store cold food and beverages. The water is filtered and ice can be cubes or crushed for drinks. Shelves are easy to remove and clean. The stainless steel is modern look and easy to keep clean. Overall I love the product. It matches my microwave perfectly. Designed very well.

    I dislike the temperature. Sometimes it gets too cold and freezes my refrigerator items and also there is an annoying sensor that beeps to let you know the door is open. It is a good and bad thing because it makes sure you remember to close the door so that food won't spoil but also it's a bad thing when you are loading groceries and need the door open for a long time. I chose LG because it is a brand I trust and I know is high quality and durable to last me and get my money's worth. I have other LG products so the purchase was inevitable and yes it has met my initial expectations.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Keisha,

    Thank you for sharing your feedback. We hope you stay a loyal LG customer for a long time.

    Reviewed Sept. 14, 2019

    The LG refrigerator is very good. I like all of the features. So much space inside and it keeps all the stuff cold inside. Very cool and I like it very much. Holds a lot of stuff inside. The color is very good too.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Daniel,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Ease of Use

    Reviewed Sept. 14, 2019

    Nice, easy to use, safe and gets the job done better than any other brand that I have tried in the past which is good and wouldn't mind having anything else in this brand. Keeps things cool. Have no problems with it.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Lex,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Customer Service

    Reviewed Sept. 14, 2019

    I trust this brand and I had other products of LG like cooking appliances, microwave ovens, dishwashers in past and always had positive experience about LG products. Cool innovations like space-saving features, eye-catching style and energy efficiency, love the alarm feature, the room for storage and the bottom drawer freezer. Everything worked well except the ice maker. The ice maker clogs frequently and has to be manually emptied or pounded from inside the door to release ice from the door ice dispenser. I had couple of service calls and it still did not function properly.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Nikki,

    If you are still experiencing an issue, please me a private message and include your phone number, model and serial number so that I can assist.

    PriceReliability

    Reviewed Sept. 14, 2019

    This brand is well known all over the world and it's reliable, safe and will last a long time. It has an amazing and modern design and everyone would be happy to have such product at home. It has everything I was looking for in a refrigerator and the price was within my budget. The color matches my other appliances and it's easy to clean. I like the water filter that comes with it because makes so convenient and easy for my entire family to drink clean and purified water. I only wished it was more affordable. Everything else about it makes me happy and I'm so glad I selected this specific model and brand. I have no regrets. This brand has met my expectations and I would recommend it to all of my friends and family members.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Carla,

    We appreciate your feedback, if there are any issues or if you have any questions, please reach out to us.

    Thank you,

    LG

    Price

    Reviewed Sept. 14, 2019

    I got it on sale at a home improvement store. Plus it seemed to have everything on it to meet my needs. Price was very good. This was a pretty good refrigerator I suppose. It kept everything fresh and cold. Froze up the icecubes good enough. I would probably buy another if needed in the future. I didn't like having to bend over so far to retrieve food from the bottom pull out shelves. I have a bad back so... I also recall the ice machine getting stuck every now and then which was frustrating.

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    Price

    Reviewed Sept. 14, 2019

    The fridge has great cooling system, very practical design plus the aesthetics fit my taste. The height is just perfect for someone petite. It also has cold savers and french doors. It was more affordable compared to the other brands with the specifics that I wanted. It has add ons, it is also very durable. It has definitely met my expectations with all the bells and whistles. But I wish the organizing bins were adjustable. Temperature per shelf adjustable, a roll out shelf, easy to remove and clean bins, an area where we can put odor neutralizer. That would really be helpful

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Mia,

    Thank you for sharing your feedback on adjustable shelving. We are always looking to see how we can continuously improve our design.

    PriceReliability

    Reviewed Sept. 14, 2019

    I liked the refrigerator. A lot of people recommended it to me to use because they use the same good brand. It reliable and something you can depend on. It keeps a sense of clean. Kept my food frozen. All my food and drinking items was fresh. Every time I put some in the refrigerator it was wasn't harmed. I love my ice maker and all the good features on it.

    I could recommend the refrigerator to anybody to try out and use. I bought it at a reasonable price and value. The refrigerator has met my expectations. Kids' lunches and all are fresh and well kept for the next day. All of my food is safe and ready to cook each time. The refrigerator has been good and I love it. I would recommend it to family and friends or anybody looking for a good brand.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Jasmine,

    Thank you for taking the time to share your positive review. We hope you continue being a long term loyal customer of LG!

    PricePunctuality & Speed

    Reviewed Sept. 14, 2019

    I picked it because of the price. It was on sale and I have always trusted LG appliances. It lasted a very long time. It was maintenance free. It kept things cold without freezing things out. It's real big and still doesn't take up much space in my kitchen. I still love mine to this day and will always own one. My last one lasted for years and I'M very hopeful this one will too. It has very much met my expectations and more. I will always own a lg.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Bobbie,

    It's great to hear that LG has met your expectations. We hope you stay a loyal LG customer for a long time to come.

    Price

    Reviewed Sept. 14, 2019

    Lots of space, keeps food cold in the fridge without getting too cold. Price wasn't that bad. It is a great refrigerator. It has met all of my expectations. Chose it because of the price and the dependability.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Donata,

    We love to hear such a great experience from our loyal customer. Thank you for taking the time to share your feedback.

    Price

    Reviewed Sept. 14, 2019

    It is ok I guess because it was really expensive and now I'm poor but I have ice so that's something to be greatful for or grateful for whatever you chooses

    ice maker for making ice instantly I like it. That way unless it is unplugged then it don't work so well... It goes well with water too... It is the best experience I've ever had. I like it very much.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Rachel,

    We are happy that you like your LG purchase. Thank you for taking the time to share your feedback.

    Ease of Use

    Reviewed Sept. 14, 2019

    Was the best deal available at the time and was highly recommended by salesman. Love the brand and would buy again as it has many features you don't necessarily get elsewhere. Highly reliable products. I like the ice maker and filtered water system. Also like that I can move the shelves around to maximize and customize the space in the refrigerator. I also like the meat drawer and produce drawers. They are spacious enough to hold adequate products. But the freezer is too small, would like less shelving etc to give more space; maybe move the freezer to the bottom instead of side by side if it could be configured correctly and I could see and retrieve product easily.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Cheryl,

    We love to hear that LG has met your needs. Thank you for sharing your feedback on how we can continuously improve our design.

    PriceReliability

    Reviewed Sept. 14, 2019

    LG refrigerator has met all my needs. If I were to recommend a refrigerator this brand would be the one hands down. I like the upgrade compared to old refrigerator, new models are great. Also it's a reasonable price. I like that it has pull-out frozen sections as well. It's reliable, spacious, keeps everything fresh. Everything is perfect for me, everything fits just perfect. Many others doesn't get the opportunity to get a refrigerator like my LG refrigerator so I am grateful for my appliance.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Rosa,

    It's great to hear that LG has met all your needs and that you would recommend our brand to others. Thank you for taking the time to share your feedback.

    Punctuality & Speed

    Reviewed Sept. 14, 2019

    I absolutely loves the ice maker and how the freezer gets really cold. Also it's very spacious and has lots of different compartments to put smaller things in. Compared to all the other name brands I had, I loved LG the most. I had it for almost 4 years now and it hasn't let me down yet.. I love all LG products. They last a very long time. As I said earlier they are very spacious and I love that because I can buy everything instead of going back and forth to the store..

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Kenyata,

    We love to hear that you love LG products. Thank you for taking the time to share your feedback with us.

    PriceEase of Use

    Reviewed Sept. 14, 2019

    The refrigerator had touch screen features, good temperature functions, and enough room for all my groceries. The height and width was good, as well as the space it took up. I would improve the amount of time the warranty lasts and probably more cost effective. The cost is pretty high for some of the products, however, I enjoy the appliance. I chose this brand because it's a well known brand and everything works well as expected. I'm a fan of other products from LG and they work great. Great purchase and easy to use.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Brandin,

    Thank you for the shout out Brandin. We appreciate you taking the time to share your positive experience.

    Verified purchase
    Customer Service

    Reviewed Sept. 14, 2019

    The fridge was not cooling and my food was getting spoiled. I called LG and they sent the local technician three times. They also sent different types of parts. Then, the local technician tried to fix it, but they couldn't. Finally, I was told they couldn’t do it and LG was going to replace the refrigerator. I called LG and they told me that they would have to send their own technician. That took almost two months and finally, the LG technician came to my house and changed a part.

    At that period, I lost a lot of food and the medications of my mom and my son. I bought every day from the store so I lost almost $1,500. I followed up with LG and they told me they were going to compensate me for 1,500. After the refrigerator was fixed, they called me and told me they can pay only $250 reimbursements food loss. Right now, the refrigerator is working but my main concern is who’s going to pay for my loss. I have too many problems and at the same time, I got a refrigerator problem. It’s too much headache.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Thomas,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message so that we can assist you.

    Customer ServiceStaff

    Reviewed Sept. 13, 2019

    I used to love LG products; however, my wife and I bought an LG refrigerator along with an LG washer, dryer, microwave, and dishwasher. Our refrigerator stopped cooling all together. After trying to do the simply things LG suggests, we had to call for service. Called on Thursday the 12th and they scheduled an appointment for Monday the 16th 1-5pm. I called the service company on Friday to confirm and they said there was nothing scheduled. Called LG and they set us up with another service provider; however, the earliest they could be out was Tuesday the 24th. Spent 55 mins on the phone with LG and they said they can't do anything else and the line to the service scheduling department is down. When they work they are great. When they break while still under warranty it's not worth it. Buy a different company's product. Thanks.

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    LG Refrigerators
    Response from LG Refrigerators

    Hello Christopher,

    Thank you for notifying LG of the experience you have encountered thus far. This is not indicative of how we want our valued customers to feel. We’ll be happy to look into this and answer any questions that you have. Please send a private message with your model and serial number so that we can assist you.

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    LG Refrigerators Company Information

    Company Name:
    LG Refrigerators
    Year Founded:
    1958
    Address:
    201 James Record Road
    City:
    Huntsville
    State/Province:
    AL
    Postal Code:
    35824
    Country:
    United States
    Website:
    www.lg.com