LG RefrigeratorsConsumerAffairs Unaccredited Brand
Recently purchased an LG TV through Best Buy- and the TV broke after 5 months of owning it. Reached out to Customer Service, who was more than condescending with us, and required us to have a technician come out. We scheduled with their 3rd party technician who could not come out for 2 weeks, and then canceled the day for our appt. Called LG Customer Service back, and spoke to another very angry and rude supervisor who then told me it would be another week - and it seemed like they really didn't have any empathy for our situation. When asked if I could fill out a customer survey- she said "I'm it" that wasn't a relief. I would never suggest a product from LG, or even their customer service was beyond atrocious.
We purchased a brand new LG refrigerator in July of 2015... At the time I did a fair amount of research and reviews on the brand and the model (French Door, Bottom Freezer), and all reviews were over 4/5 stars. We paid $2400 for a device that lasted less than 18 months. Fast-forward 13 months later (conveniently 1 month after the "we cover everything" part of their warranty ended), and the fan began to make a loud noise. A few days later, our fridge was no longer cooling, and on the digital panel we received a fan motor error code.
We had purchased a 5 year major appliance warranty from Lowe's... After 3 repairs in one weekend (each time the fridge went about 2 hours prior to it producing the same error code), followed by a separate service provider who had to order parts (and hasn't returned in over two weeks), we still do not have a working refrigerator. LG is a PoS company producing horrible quality appliances -- each service provider told us to never again buy an LG or Samsung appliance... They're made to last "up to" 7 years, but many appliances don't even make it two years at this point.
I purchased this LG refrigerator LFC20770ST/01 on 4/14/2013 and it has been leaking lately. About once a week, there is a cup of water on the floor that I have to wipe off. Today, I reached on the bottom shelf of the refrigerator where the freezer basket is and felt a sheet of ice on the bottom. A friend asked me to defrost the ice and clean the tube that connect the bottom pan. I don't get it. Why do I have to do this? I used to defrost my refrigerator in the 1980s as a kid and we are in 2016 and LG is still using the same technology?! I promise you LG, I will never ever buy a Korea made product again as long as I live.
LG will not stand behind their product. I purchased this $1,595.81 refrigerator with an extended warranty 5 years ago. In all fairness the warranty expired 4 months ago but I found out from the repair man that this was a bad model that is no longer made by LG. There is a leak in the "Sealed System" which is built into the chassis. LG designed a poor product. I asked for some type (any type) of a credit toward a new refrigerator. I've never had a refrigerator (with repairs) that lasted less than 20 years. A product that last 5 years is unacceptable. Especially if was due to poor design on LG's part. I currently also have an LG Microwave, Dishwasher. Bottom line is due to poor service they have lost a customer for life.
I spent $2379.00 for my LG Fridge Model number LFX21976ST/02. I have had it since 2011. Not long compared to every other refrigerator I have ever had. It had been a total piece of junk since I purchased. The ice maker never works. You have to unplug the door to the ice and chip the ice as it never comes down. The french door closure has broke and it a nightmare. It has to be closed in a certain order or it remains "open". The only problem is, there is no indication it is open, so I have had spoiled food on at least 4 occasions. Now I find out the Compressor has gone out. In 5 years??? I live alone and it's not opened and closed constantly. I will NEVER buy a product from them ever again. In fact I'm throwing out this one and just going to get a new cheap one.
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Beware LG french door fridges where the bottom shelf cannot be cleaned nor removed. My LG fridge that I bought almost 2 years ago (GR-L218ASL) has a bottom shelf that cannot be cleaned between the plastic and glass... it's very unsafe (unhygienic) and is a design fault which LG thinks I should pay for. Customer service bad... no integrity, customer is not right and case manager who told me he was the head of LG John, who I can only imagine was Mr. Juno Cho (supposedly) wasn't concerned about bad reviews. So here we are, they will occur everywhere I can find to place them to make other customers aware. Do not buy LG.
My LG refrigerator model LRFC21755 continuously has ice build up at the bottom of the freezer. LG says to defrost the freezer but this fix only lasts for about a month. You shouldn't have to defrost your freezer every month. LG has not been much of a help in resolving the problem.
We bought a $3,000 LG refrigerator 4 years ago. A few weeks ago, it failed -- an error message about a motor. I checked and found that the very refrigerator model had been the subject of a class-action settlement over the defective product. LG NEVER NOTIFIED US about the class-action suit, and the settlement has now been closed. LG's response to our problem: "You are now out of warranty and a repair will cost about $350". This is truly a vile company which sells defective products. (We also had an LG TV die after five years.) Buyer beware!!
MY EXPERIENCE HAD BEEN HORRIBLE! HERE'S WHAT HAS HAPPENED. Called hhgregg where I purchased refrigerator in March 2016. Leak started August 2016. The phone menu automatically routed my call to LG Customer Service. They said they don't repair damage to home but will repair refrigerator. They made an appointment to send an LG technician in two days. I had to call a water damage company in the meantime because water had leaked through the wall into a hallway and a bedroom. Water was under tiles and was squishing in the carpet. The LG technician finally came. The refrigerator was moved from its niche in kitchen. The technician discovered the problem. He said it was a defective valve in the ice maker. He said they're (LG) going to hate this but it's on us (LG). Called customer service again. Customer service representative, finally agreed to give us a claim number and gave us a number for Product Liability.
I kept calling that number but no one ever answered and no one returned my calls. I finally got another number from customer service rep. Bottom line is the estimate to repair and restore is around $6225. They said they will pay $4224. I cannot get my home repaired for that amount. My refrigerator is still sitting in the middle of the breakfast area and the ice maker cannot be hooked until the repairs are made to my house. The defective refrigerator caused all the damage and LG should pay the full cost of the restoration. The Product Liability department has been very disrespectful and rude to me, a customer who purchased one of their products. Does anyone know who I should call at LG to resolve this issue.
Purchased a refrigerator model #LRFC21755ST - plastic drawers and shelves cracking and hinges falling apart in fridge and in freezer. Customer service referred me to support in Philippines where 2 agents told me they had limited internet and could not access parts I needed. Back to "customer support" who told me they no longer had an owner's manual and gave me the number of an authorized service agent (Service on Site Long Island) who said he was no longer in the area and working for LG in California. When I expressed my frustration he asked me not to involve him... SO, frig falling apart, no manual, no customer support. I do not recommend LG products.
Refrigerator model LMX 28988ST - The manual for the appliance states that all sealed components are covered by a 7 year warranty for parts. Our freezer failed and on calling LG, we were required to pay $195 under their "One Price" program for all parts & labour associated with the service call. The technician deemed that the part was not repairable and that the entire appliance has to be replaced. LG now claims that the paperwork side of this takes 10 business days to resolve and we will only get a "Prorated" value of the appliance. To me, it's simple - a part covered by warranty must be repaired, replaced, or the consumer otherwise kept whole. One thing is certain - I may be forced into a replacement LG unit, but is the last LG product of any kind I will ever buy.
We bought our LG refrigerator and stove. It has a stainless steel kind of finish on it. We have had several stainless steel stoves and refrigerators. None of them had a bad cheap finish as this new one. What kind of horrible finish is this? When we get a glass of water and some water leaks down on the finish, you can see it and it doesn't come off. We have tried all sorts of products made for stainless finishes. Nothing seems to work. If you have a nice kitchen and you want some appliances that look good and clean, never buy one that has this finish. It makes our kitchen look unkept. The appliance is good except for the finish. And I see this and am saddened that they make a good product, and put a cheap finish on the appliance. I have extended warranty, but the warranty doesn't cover a bad finish.
LSFXC2476S - Purchased from a local appliance dealer not a big box store a complete suite of LG Studio appliances and within 7th month the freezer has frost all over and ice laying in base floor of freezer compartment. Upon calling for service they say, "Warm air getting in. Must be bad gaskets." Really in 7 months and open 2 times a day? Then, "Is it level?" I say, "Really are you kidding me?" Then they can't find a service person in a 14 mile radius and they will call me back in 3 to 5 days. If I were sick and wait 3-5 days I might be dead by. Don't they think the food will be spoiled in there by then and will they pay the allotted $400 for food spoilage?
Today I had a refrigerator delivered based on the information given to us by THEIR own employees. They stated that there was no vendor in our city that would be able to repair a sealed system leak. We were just about to have the 4-year old LG fridge removed and the new one installed that I couldn't afford but had to buy when they told us that Sears was able to send someone out to repair it under the warranty. We had already waited a week for them to do the right thing and needed a fridge. They were unapologetic and they REFUSED to do the right thing and reimburse us for the LG fridge under the warranty was we were told would be done. So we now have an LG fridge waiting for repair after 9 days sitting next to the SAMSUNG that we had to buy as we could wait no longer for LG to come through. They make crappy products and their customer services is inept and inefficient and they don't stand behind their warranties.
They want you to have a hard time using their warranties so that they don't have to stand by them. CROOKS - like I've never seen before. DO not waste your money on their junk. Their customer service is on a level of incompetence that I have never seen before and I hope never to again. STAY AWAY - buy any brand other than LG. It's better to use an ice chest than to buy an LG product. Garbage!!!
Bought a brand new LG refrigerator. Loaded it up with food. The next day freezer food was soft and food in the fridge was all rotten. Tried to save the freezer food and turned the freezer to maximum cooling. The next day all the food was rotten and the whole house smelled like garbage. Best Buy switched the refrigerator but said to call LG to reimburse for the cost of food. LG was very unapologetic. Service is very poor. I called three times and was put on long holds to wait to talk to the supervisors. The customer care refused to pay for the cost of food. I had easily $400 worth of food in there. LG hung up the phone on me twice. I am regretting buying this refrigerator.
My french door refrigerator Model #'LMXS30776S was purchased in May 2015 and in July it started to make a terrible noise and I called LG and they said most likely there was ice on the fan. A few weeks later it started turning off and I would have to restart it. I called LG and they said I needed to get a technician to look into it. I had someone come out who said I needed new sensors and a new evaporator cover and it would take 3 days to get the parts in. 4 days later I called and they told me the parts are not available and I had to call LG directly to get the parts.
I called LG. They quickly set me up with a $300 extended warranty repair plan and set up a technician to come out. This guy also said I needed new sensors and fans. One week later, they could not get the parts and said they were not available. The warranty company refunded my money minus $100, saying that parts were not available. Based on CA Civil Code Section 1793.03, parts must be made available within 7 years of any major appliance. I just spoke to a supervisor in the corporate office who after 30 minutes on hold said that the parts are available and she is transferring me back to the warranty repair company to get set back up on the plan. LG has been incredibly awful with this entire situation and I have heard from their own technicians that they rarely honor a warranty even within the first year and said to never purchase an LG appliance. I agree.
I purchased an LG Refrigerator Door-in-Door in December 2015. On September 14, 2014 I woke up to water all over my kitchen floor due to ice melted in freezer. First thing was to use troubleshooting guide. Did all resets suggested with no results. Called LG and went through all that again with them. Was told to reset and wait 24 hrs then check and call if not cooling. Needless to say this did not work. I lost a freezer and refrigerator full of food. All spoiled. Following Saturday a repairman came out and said that compressor was gone. They ordered a compressor on September 22, 2016. Today is Oct. 10, 2016 and I still have no resolution.
I have made many calls both to LG and the place supposedly responsible for repair with no satisfaction. I have never encountered such poor customer service in my life. I just walked around my home and realized that I have 3 LG TVs, a Blu Ray, refrigerator, and microwave. Therefore it is obvious I have spent a lot of money on LG products. I now see that the company does not stand behind its products so I will not purchase any more of their merchandise. As I looked through the reviews I see that I am not alone. LG MUST NOT CARE ABOUT THEIR CONSUMERS. So as customers we need to let them know that there is no excuse for such poor workmanship or service.
This frig was bought Dec. 2006 for $1349. Several years ago, upon opening frig the plastic cover over the light bulbs had melted and fallen down. Terrible smell and it had turned light bulb black. Last night noticed that butter from butter compartment was as if it had been in microwave. Melted in my hand. The light bulb left on was across from butter compartment.
Just realized that there has been a problem with lights not turning off when door closed. Also several years ago one vegetable drawer broke off and had to reorder part. Now also 2nd shelf is totally falling apart. Plastic is brittle. It is only 2 people in this household and this frig has not been abused in any way. I hope there is some compensation for this as I am just really irritated. From my reading LG knew about this problem in 2005 and 2006 and continued to sell this unit.
On 9/15/16 a repairman came out to check my refrigerator and told me it was my compressor. Was gone to put the order in. (9/16/16)... Short story long process. On 9/29/16 repairman stated part was ship... Never heard from repairman. I call LG. Keep you on hold for 10-15 mins. Then they tell me my claim is being review. It will take 5-7 days. It was submitted on the 28th. But the repairman said it was ship on the 29th. Who's lying or they working together. 10/7/16... Call today. Check on the status of my claim. Waiting on the other 15mins. Came back on the phone to tell me they reject my review because they ship the compressor. I ask him if know they ship my compressor why was it in review. He said he didn't know. As of today still no compressor and we living out of a lil' small office refrigerator and a cooler for ice. Something gotta been done with LG. With all these complaints somebody help us!!!
LG Refrigerator purchased on 12/20/15, model LSXS26326S, serial # 509MREN07916. It has problem with condensation and moisture since purchased, but did not asked for warranty work done until Aug 2016. From 8/22 to 9/23, we have gone through 6 failed repairs and 3 failed attempts to get a new replacement. During this 4 weeks duration, we have to take 6 days off and wife gotten sick due to the food of this LG refrigerator. Customer Service supervisors lied about qualifying for a replacement after 3 failed repairs, lied about cancelled appointment, lied about calling us back after checking with repair person. Repair person lied about recommending a replacement if the 5th visit failed, lied about filing a replacement claim on his 6th visit.
LG does not care about our time off or wife getting sick. They will not tell us how many more failed repair attempts we have to go through in order to get a refund or replacement. They do not care that I have already filed a Voice of Customer VOC complaint (VCN **) with LG, online complaint with the Better Business Bureau, or online complaint with Pissed LG Consumers, and soon many other. This foreign company does not care about American consumers.
8/22/16 LG sent a local repair shop that claimed the fridge gasket is ok and made the left side of fridge 1/2" higher than the right side. 8/26/16 LG technician to re-level the fridge back to its original shape and order a new gasket. 9/2/16 LG technician replaced the gasket and realized that was not it, and order new rollers and door. 9/9/16 LG technician replaced new rollers and claimed the door is good. 9/12/16 called LG customer service supervisor and was told it takes 3 failed repairs to qualify for a replacement. 8/26-9/9 is considered the 2nd repair.
9/14/16 I spoke to the LG tech prior to his arrival, he said he would recommend a replacement if this attempt does not work. This time, he applied heat to gasket and adjust rollers. 9/16/16 LG customer service supervisor claimed that the 9/14 appointment was cancelled. He said that he will checked with repair and call me back. He never did call. But he did say the technician has to report the fridge as non-repairable to tech support in order to get a replacement.
9/17/16 called LG customer service supervisor and was told she has no authority for replacement and would not say what qualifies for a replacement. I told her about wife getting sick. All she cares about was contacting LG immediately if she gets sick again. No, I will call the lawyer 1st. 9/18/16 left text message to technician asking him to file a non-repairable claim. Not responded. 9/19/16 left a phone message to technician asking him to file a non-repairable claim. Not responded. 9/20/16 filed a Voice of Customer Complaint with LG. 9/22/16 spoke to the LG tech and was told that he will process the replacement paperwork on 9/23 and that he needs to see the purchase invoice paper.
9/23/16 after LG technician made copy of the purchase invoice, he spoke to LG. Apparently, he got talk into not giving me a replacement until he tries replacing the door. The same door that he ordered on 9/2 and claimed that the existing door is good on 9/9. He completely changed his story about recommending a replacement and would not tell me when exactly this trial and error game will end. He will only say if the door does not work, he will try something else.
What confidence should I have in the LG technician after failing 5 tries? When is it going to end if LG is such a worthless and untrustworthy company? Am I being unreasonable to ask for a replacement after 6 failed attempts? LG's Customer Service is completely clueless. They have no common sense and not caring at all about the feeling and the inconvenience of the customers. LG wants returned customers? Not a chance! If the reputation of LG is less than the cost of my defective LG refrigerator, what more can I say but to do free advertising for them.
Bought a new LG refrigerator for 2900.00 on 09/06/13. Already had to replace compressor recharge it. LG paid for part but labor 275.00. Worked fine for 2 weeks then condenser went out. Another 175.00. 3 weeks later ice maker out. Another 195.00. Lost about 400.00 worth of food. So if anyone looking for another refrigerator don't buy a LG. Nothing but a boat anchor.
We purchased the LSXS263265 refrigerator a year ago and it has already stopped working. First the freezer went and leaked all over the kitchen hardwood floor and then an hour later the fridge stopped cooling. Beyond disappointed in this brand. We bought this model due to the extra large capacity but unfortunately the product just did not last.
I purchased an expensive LG French door refrigerator. The compressor is guaranteed for 10 years and in just 3 years it has gone out. No authorized repair person in our area so the repair person started the lengthy process of getting authorization to repair my refrigerator and have a compressor sent to him. After more than a week, LG said there was a typo on the authorization and it needed to be started again. Another 3 days and he received an email. He attempts to order the part after waiting on hold for more than 40 minutes. The part is on back order. Refused to say for how long but when I called the parts department myself they said it was at least a month before they even get them in stock to start filling orders.
The executive department now says it all starts from the date the order was placed so it is too soon to do anything further. Refuse to put in writing the date the part is expected. They say they aren't required to do so. LG has made an inferior compressor, many, many going out, and then have the worst customer service I have ever experienced. I have never had a bigger runaround in all my life. In the meantime, I have no refrigerator, just a huge expensive piece of something in my kitchen.
After spending $3,500 - before tax - on LG French door with beverage fridge and bottom freezer, 14 months later, the compression is shot. Thank goodness we bought the extended warranty. But, repairman cannot get replacement compressor for at least 19 days; that's just to get the part into US. So, repairman made recommendation that a new fridge be sent to us. LG though, refuses to talk with us about if approved, when will be delivered, etc. LG says “Talk to the repairman,” and he says he doesn't know anything until 3-5 business days - until LG makes determination.
Meanwhile, I have to try and feed 6 year old, 90 year old, and two adults, without a working refrigerator. More salt in the wound? Consumer Reports ranked this particular LG frig model as 2nd highest. I even researched and still got clobbered. Repair person who contracts with Sears said Samsung and LG are bad makes, regardless of what model. He recommended Whirlpool. Live and learn.
Please do not buy the LG 400+ ltr double door refrigerator even if it is given free. In a bargain hunting, I purchased a double door digital control LG 420 ltr refrigerator and it was buying a huge pain and trouble for me and my family. With almost Rs. 51,000/- paid through my nose the refrigerator is a horrible experience from the month I purchased. The computer chip got burnt out in 13th month and replaced at my cost of Rs. 4300/-, the compressor had to be replaced in 14th month. Compressor again replaced in 17th month. Even after 2 repairs at my cost the compressor makes heavy noise and the customer support has not been able to set it right even after making payments for service. The quality of the refrigerator is completely below par and in an attempt to cut cost the LG has severely compromised on quality.
The customer support is horribly bad and an opaque management. You dare it and make any attempt and you do not get a caring attention. Just rhetoric and evading answers. I have lost thousands of rupees worth goods due to the machine abruptly stopping in the middle of the hot summer. I now seriously repent having purchased this refrigerator to save some Rs. 2000/- against its competitor and today hove lost more than Rs.10,000/- in repair and maintenance in just less than 2 years. Add to this the constant tension of the machine going off when we are out on a holiday, it have never been peace of mind ever since we purchased this refrigerator.
Contact me at ** to hear my pains and wish none of you go through such horrible experience. Please do not look at LG refrigerator if you love your peace of mind. Even today if you want to see the problem of high noise compressor, please call and visit us. I only wish that no one else's hard earned money should be wasted in buying a bad product of LG double door digital control refrigerator.
I bought model LFXS30726 for 2700 dollars 12 months and 2 weeks ago. Originally I was happy with it. It quit working last week. LG customer service said it was out of warranty and suggested a repair service not located anywhere in my state. I called a reputable local repair person who stated all their refrigerators are causing terrible repair needs and that the company will not assist them because they are not authorized repair service. As I said, there are NO authorized repair services in my state. I had to pay 300 dollars on my new expensive fridge and untold inconveniences only to call him back the next day because it stopped working again. Needed to replace the fan and then the computer board. This is such a piece of junk! I called LG to complain and all I got was a person who could not speak English intelligibly located in the Philippines. He refused to give me a person to call in the US. I will never get another LG product!
I bought this refrigerator 7/21/2014. One year later, approximately 3 days outside the warranty, we had the circuit board and fan system replaced under LG warranty, in 8/2015. Now again, 1 year later 8/2016, we have the same problem with the refrigerator. I called LG and they basically said it's not their problem. This company does not stand behind their product. I could understand if it was a different problem but it is the same problem diagnosed by the same repairman who repaired the refrigerator in 2015, one year ago. This refrigerator is just 2 years old and cost 2300+ dollars. I will junk this piece of crap and buy another reliable brand. I will never buy LG again on any of my appliances. THIS COMPANY DOES NOT STAND BY THEIR PRODUCTS; CONSUMER BEWARE!!!
Last Christmas we bought an LG French Door Refrigerator. This past August it started making a noise. My husband called LG. They sent out a repairman and he said that it was not defrosting. He opened the back of the refrigerator, it had a chunk of ice which was making the noise. He replaced the computer board and stated that would fix the problem. On September 7 I noticed the freezing section was not cold. With a temperature gun my husband noted that the temperature was only 32 degrees and according to the computer setting on the refrigerator it should have been 0 degrees. From this point on our nightmare started.
Another repairman come out at 8:30 Thursday the 8 in the morning and stated that it need a computer board. It was replaced a second time. At four o'clock that afternoon my husband check the freezer. It only registered 32 degrees. From this point on it has been a series of phone calls to LG customer service. My husband even talked to a supervisor on Monday the 12 who stated that the last repairman sent in a recommendation that the refrigerator should be replaced. After more phone calls to LG they now says that they will fix it for a third time. We are at our wit's end. We called hhgregg where we bought the refrigerator from and of course their help was minimal. If and when our problem is fixed, I will not recommend LG products to no one.
I bought a slightly used LG Refrigerator model # LFXC24726S. Had it for 3 months, still under warranty. Lost all of its refrigerant, spoiled the food inside. LG would not warranty the fridge because I did not have the original receipt. Called for repair, unrepairable (internal leak). Ok I get it "never buy something that you got a great deal on because if it's too good to be true it is a piece of junk". After dealing with the LG customer service department in the Philippines for three weeks I finally gave up and went out and bought a North American made fridge. So pissed at myself and LG Canada for buying someone else's junk. Although I did learn something after researching LG appliances. They're all junk and they have you and your money when you purchase one. I'll take a used car salesman over a LG appliance salesman any day of the week. You suck Lg.
I wanted to update my complaint. Because I could not get anywhere with hhgregg or Warrentech I put a complaint on Consumer Affairs and I am now satisfied because I got a call from a gal named Valerie and they are going to honor my warranty and replace my door on my refrigerator. I am sad it had to come to this and so was Valerie. But at least the whole thing is getting resolved. Thank you Valerie and hhgregg!
I bought an LG Refrigerator from hhgregg with a 5 year warranty from WARRANTECH and the refrigerator is 2 years old and needs a new door because it is warped and therefore nobody will fix it. Hhgregg (losers), Warrantech will not fix it (losers), and LG will not fix it (losers). Do not buy from any of the three companies!
LG Refrigerators Company Information
- Company Name:
- LG TV
- Year Founded:
- Korea Sout
- (800) 243-0000