Kolbe Windows and Doors Reviews

We bought a home they had Kolbe double hung windows installed around 2000. We have 1-2 windows explode from the inside every late Fall Oct-Dec. Apparently the gas is leaking out and created a negative press ore and they spontaneously explode showing glass everywhere in my home. We have to replace the glass and repaint as they break. I've called, emailed, etc and no one has ever returned my calls. The widows are now out of warranty. I would NEVER use this company for any reason.

I am a builder and have built over 100 homes. I decided to use Kolbe Forgent on my personal house. It was the biggest mistake I have ever made. These windows and doors are absolute garbage. The tolerances for hot and cold are an absolute failure. I would imagine it would cost a fortune to retool mfr for Kolbe so they will never do it. Do not use Kolbe for windows or doors. You will regret it.

Swinging patio doors are becoming nonfunctional, lock sets not available, rate all my door window sets 1. Installed when house built in 1998, doors started failing 5 years ago. Need new lock sets which are no longer available. Here I sit with 3 absolutely terrible doors which are very difficult to open and close.

We had our new Kolbe windows installed in 1999 after selecting based upon comparing the quality & workmanship of other popular brands. We have had 2 windows replaced due to gases inside the panes leaking. Kolbe honored their warranty without question & sent their own installer out right away to order the custom-made windows & replace them in a timely manner. We chose casement windows & they have remained beautiful & fully functional over the past 25 years without fail. They still make that suctioning sound when we close them & they block out noise almost completely. Best choice we made without question.

Just got our all wood door and wow the prime cost was a mess, they forgot the plug holes and the door wasn’t even sanded… I should have gotten an Andersen front door like all my other doors. Kolbe used to be soo good.

Kolbe Windows does not have warranty regardless what they claim, new House more than 60 windows and glass doors, finished in 2021, a few windows started leaking the first winter. They send people to look, later came back, look again and then do some repairs, next rain leaking again, some can't close completely. Since then they promised to come and fix and change some failed parts in the mechanism. Today is two years later and I am still waiting. There is no warranty or customer service, just excuses. Very different experience what I had with Marvin Windows. I am sorry I chose Kolbe this time, huge mistake.

Kolbe conducts deceptive business practices. They deliberately misinformed me about delivery timelines for over 6 months. They began having glass shortages in April 2022. The issue worsened by the summer of 2022 but they allowed me to enter into a contract with a 16 week delivery date knowing they could not deliver product.

My Kolbe windows have always been very difficult to open and close and I was told that is "just how they operate". When I asked to purchase the jamb liner for a non-operable window, I was told that the jamb liner was discontinued and that there was no solution other than to purchase new windows or leave the window permanently closed. This isn't a Boeing jet engine, this is a sash with a pin on it, that slides up and down inside a jamb liner. The punchline is, the customer service rep and then one of Kolbe's tech's had no interest in helping me find a solution for my problem. As someone who has spent 10's of thousands of $s with Kolbe, I will never purchase another Kolbe & Kolbe product again!

Do not purchase anything from Kolbe Windows and Doors as you will not get anything but the runaround and no specific help from their so called customer service. As a professional painter with over 35 yrs experience they would not give any specifics on what stain and finish products they use on prefinished windows and doors. The products that were delivered over 30 windows and doors, were dinged and scratched prior to installation and in need of finish touch up and repair. They did not offer assistance or specific information at all, and only gave unusable information. The client who spent over $50,000 on their products had no such luck trying to get similar help. So please save yourselves the hassle and do not purchase anything from Kolbe windows or doors. They are horrible to deal with, if there were a zero star rating for this review I would chosen that for sure. Be warned, this is an honest and home finishing pro assessment.

Ordered a set of Kolbe retractable doors from the local dealer in Las Vegas for a customer we were doing a remodel for. Doors were delayed and when they did arrive they came in pieces to be put together on site. This would not have been a problem except they did not send all the parts. Upon install the local dealer admitted the doors were bowed slightly but said they would not be a problem because they were within industry standards. This of course was a problem that no one will take responsibility for.