KitchenAid Washers & Dryers Reviews

We bought a KitchenAid Washer and Dryer approximately five years ago. Both units have broken down. The dryer had bad solenoids for the gas valve and with the washer, it was a coupler that was made of plastic. This is what pulls the drum and it was made of plastic. I will never buy another KitchenAid product again.

My first washer/dryer lasted over 17 years. I only bought new as I was moving. And it was easier to just purchase a new one instead of moving the old, so I left it with the house that I sold. I purchased a KitchenAid washer/dryer. Just ten days past the warranty, the heating element went out of the dryer. John's Appliance (who I purchased it from) said that they couldn't honor the warranty and they were going to charge me $80 for just the service call. Since they were already out there, what could I do? The total cost was about $220. Last week, the shut off button on the dryer quit, so when you open the door, it is still tumbling. It will shut off by using the dial on the top--well, for now, anyway. This morning, the light inside the dryer quit. What's next?

KitchenAid and Maytag service is hell on wheels. My washer drum broke few weeks after we got it. They would not replace it. They told us to use it till they fix it. Weeks went by and no parts came. I asked them to replace it. They told me they have to fix it three times and they were very nasty. Well, it came. All parts were broken into pieces. Home Depot, the store where we got it from, replaced it. They got nowhere with KitchenAid and Maytag. Now, my refrigerator is less than a year old. The ice maker has gone south and rust has formed. It will not work. Six weeks have gone by and there were no parts to be found. I told them to send me a new ice maker bucket. They said they can't do that and they have to find the parts. And they were nasty to me. It's a piece of junk. Do not buy KitchenAid or Maytag. Buyer, beware. KitchenAid is no longer a customer friendly company. They do not stand behind their product. If they resolve this, I will report back. But as my husband is on the phone and it doesn't sound promising, you probably will not be hearing anything more on this piece of junk!

I purchased My Kitchenaid Washer and Dryer from Hansen's Appliance on 8/31/2010. I already have had my Washer repaired. Then today, I had to have the Dryer repaired when a belt, which is not even a year old, broke at a cost of $116.53. I always thought Kitchenaid was the top of the line in appliances. I guess I was wrong. Either that, or Hansen's is doing something to make money on parts.

In 2003, I purchased three new KitchenAid appliances, one of which was the Superba washing machine model KAWS850LE0. From the very beginning, the machine would occasionally overflow on a frequency of about once every six months. I assumed it was my error, since I would let the tub fill with water and soap slightly before adding the clothes. So, I never called the manufacturer about the warranty. I started putting clothes in first, then filling with water; but the problem persisted. It appears that the wash water does not drain before the rinse water comes into the tub.

Two weeks ago, our 4 year old dryer stopped working. It took 6 days for the factory authorized repairperson to come out. A part had to be ordered. As of a week later, the part hasn't even been shipped. So it'll be about 3 weeks, without a dryer, going to the Laundromat, not to mention the expense of having the dryer fixed, and the expense and inconvenience of going to the Laundromat. Several years ago, we bought a KitchenAid dishwasher. It came with defective parts and didn't work from the beginning. Can this complaint at least be posted on your website, and other sites, to discourage people from buying KitchenAid products?

We built a new retirement home and moved in April 2001. We filled the kitchen with Kitchen Aid appliances... We thought they were top-of-the-line. To date, we've had the refrigerator worked on four or five times with freezer problems, a new motor had to be put in the dishwasher the first or second month we had it. The wall oven continually stops working, asking us to insert the thermometer orb/probe. I just paid a repairman last week over 200 dollars to repair our washer and dryer, agitator part broke on washer and fell out onto floor, dryer needed new timer replaced (washer and dryer are approx. 8 months older than kitchen appliances) and today I opened the microwave oven door and it made a horrible loud pop and a broken blue steel bar popped out... I think it broke from inside the door somewhere... That's the final straw, I think... This is ridiculous! We have probably 7 thousand dollars worth of Kitchen Aid appliances and it's falling apart. What is our recourse??? I've told anyone that will listen how bad these appliances have been.

Whirlpool delivered my KitchenAid clothes washer. I paid extra for installation. Their service technician did not check to make sure the washer was working before leaving. The VERY FIRST wash I tried to run the washer would not agitate. Called KitchenAid customer service and they sent out a repair technician. Besides cutting himself and bleeding inside and outside my new washer and and on my laundry room wall, he did nothing to fix the item. He said the motor was bad and would have to order the part. So looks like about 5-7 days to get the part and then another 3-5 days to schedule yet another 4-hour window to repair a brand new KitchenAid product. Obviously I was not happy about this so I called KitchenAid "Customer Service". Unbelievably they said they would not replace the product but would only repair it even though they delivered a broken useless product. Still waiting on the product to be fixed and still watching my dirty clothes pile up in the corner of my bedroom.