FHIA Remodeling Reviews

The installation, I don't have major complaints about with the exception that I don't speak Spanish and the installers didn't speak English. That's a problem because I almost threw out pieces of the door without knowing the pieces needed to be installed after the county inspection. Someone on the job needs to speak the English language or ask the homeowner if they speak Spanish in advance. I shouldn't have to phone a friend!

Scheduling the inspection by the county. That was non existent! I was told a date and the inspector never showed and when I called the county they had no record of it. The same day a FHIA employee shows up to put the caps and something else on to complete the job, without the door being inspected. She proceeds to type on her phone for me to read what her questions were because she didn't speak the English language.

Here I am today 9/5/2024 and the inspector showed up to pass the job, but no FHIA person to come back and put the caps on!! I was advised by FHIA that it would all be on the same day and here I wait at 630pm being stuck at home all day waiting! I've called 3 times, left messages, chatted online which was a total joke! Nothing! Don't waste and overpay anything to FHIA!! Sam's Club should be ashamed to represent this "company"

I purchased storm windows 2 Sliding glass doors and four double windows. I was told by my sales rep a price and an interest rate. We negotiated down to 7.9 but I did not receive the 7.9 in doc sign. He kept sending me a 12.9 interest rate. Makes a very big difference on the bottom line. That was November 2022.. They presented my windows February. The sales rep measured one sliding glass door incorrectly so the permit they had would have to be changed and the that sliding glass door removed from the purchase. (7,999.00) They claimed structural issues but in fact it was because they had measured 6 in dimension when it was 4 in dimension. My neighbor had the exact same size on glass door and had storm sliding door put in her place without any issues. As a matter fact she had her entire house done which was the sliding glass door and 4 additional windows all costing around 15,000 with a very good storm window company with a very good if not better quality.

The only way I was able to get them down to the 7.9 was because they screwed up with the sliding glass door and had removed all the old ones already except the kitchen sliding door. They started to take it apart then realized the measurements were wrong. I would have been stuck if they had not made that error. They had me backed into the corner with a lien blocking my re-financing. Managed to get that resolved. Had lien lifted refinanced and paid in full without using their financing. The co Aqua Financing agreed to 7.9 only when the president of the bank approved it. The relationship this co has with the financing co with Aqua Lending is questionable.

If you don't know contracts and very little about banking I recommend a contract attorney in any big purchases especially for storm windows and roofs. The company is targeting homeowners so use caution. Now months later I am still waiting for inspection and a lien is still in place on my property. Today I called all 4 different departments. None were staking VM. I had to star 67 my call in order for them to answer. I was told they would be inspecting this morning. Now it is this afternoon. Not one call from them all day or Friday to confirm. Now they were trying to back out of the inspection today. I missed a very important appointment because of this. The lending Co is bad very bad news. Compounding Interest. The window Co knows window Co require a minimum purchase for storm windows. If they had done the kitchen sliding door I would have been forced to purchase the remaining 4 windows with them.

GET a second and third Estimate and confirm minimum order requirements so you are not stuck with one co if it doesn't work out right. Heads up since then FHIA has harassed me with their remodeling kitchen and bathroom sales department since. The co is making a profit on both sides with aqua lending. I do not recommend this Co. The only person who has taken calls and assisted me was Rafael. The installers were polite and worked hard to fix a tile they broke and do the work needed but the sales team and office personnel and the core practices in this organization are questionable. I would say a lot of underhand financing tricks going on that should be reviewed by someone in the finance industry. P.S. a $27,000 loan for storm windows would calculate out to over 74,000 in 10 years. Refinance first before going down this rabbit hole.