Renuity Reviews

I couldn’t be more pleased with my experience with FHIA Remodeling. From the start, their lifetime warranty gave me real peace of mind, knowing that my investment was protected long-term. When I needed to put that warranty to the test, FHIA delivered without hesitation. Mario came out to assess the damage and immediately stood out for his honesty and professionalism. He gave a straightforward evaluation, no runaround, no upselling, just clear, genuine feedback about what needed to be done. He got to work ordering the parts needed to repair the problem. It’s rare to find a company that truly stands behind their work, but FHIA Remodeling is exactly that. I highly recommend them to anyone looking for quality work backed by a warranty they actually honor.

They screwed up the filing for a permit, they had to file a revised permit. After over a month of waiting permit, they came and installed the 1 window and sliders, they told me it would be a couple of days for revised permit, that was at the start of March. It is now May and I am still waiting for permit and inspection. The sliders are missing the screen, still waiting for the correct screen. No more updates from them! Horrible, horrible. Still waiting, waiting, waiting

You guys did a great job with all my impacts 17 years ago, so I trusted you for a roof, Steve said 1 thing and I got another, then you had sub-contractor put roof in my screen room, well it has been leaking since it went in, you came a few times, tried, but never fixed it, then Alex just stop returning calls, and lo and behold, it's now raining in my ** screen room as it has since it went in, Thanks a lot.

FHIA is who we bought our front door from. The price was great. The quality of the door is fantastic. The reason for just the 3 stars is because their customer service needs improvement. They don't return calls. When I did talk with them, they kept saying that we had windows and one time thought we had a garage door (not the front door). Then when I *thought* they scheduled the final work, the guy came and said he was coming to see what he was getting into. Seems the communication in-house is not very good either. Anyway, the guy scheduled to come and do the finishing touches was wonderful! The guys who installed the door were fantastic! They were quick and very professional. They cleaned up when they left (they were from Renuity). There is a lot to be said for the customer service experience. I would look into using them again...just hope they will be better about talking with their customers and knowing the product the customer is getting. :)

FHIA Remodeling, replaced 16 of my single pane windows in my 2-story home with their double pane windows a few months ago. The FHIA staff were very “nice” people during the sales and installation process BUT they do not honor their words outside of what is in the contract… So WARNING!!! DO NOT sign off on the Dealer's Work Order paperwork for the job before it is actually completed to your satisfaction in spite of added comments!!! I did not want tilt-in windows which is what another company offered me truthfully, and at a significantly lower quote. The 2 FHIA the sales Reps presented to me Pella windows (as seen on HGTV) that do not tilt in during their sales pitch and this is what I believed I contracted for purchase and at a significantly higher quote than that previously offered by the other company; I told this to the FHIA sales reps.

Had my kitchen resurfaced. It look good then it had a piece come off. I can not get anyone to talk to to fix it even though it has a lifetime warranty. I said I would pay to fix it and still get no response. I would not let this company do anything else. It called Renuity now and still no response.

Should have done more research. Very disappointed in the whole experience. 18,000 later. I would not recommend. Pushy and workers are incompetent. Mud and rough culking outside, won't come off white vinyl. Outside caulking horrible. Tried to leave rotten wood and put new windows in over it. I had to get upset and demand a supervisor come over.

Over promised during sales pitch and website review. Failed to deliver quality installation and failed to respond to warranty claims and installation issues. The door doesn't seal properly = failed product. Additional follow up later on same warranty issues, FHIA stated only a 1 year warranty and any repairs would be out of pocket. This is completely different than what I was sold by the sales representative during my in home consultation and order. I would not have purchased doors from FHIA if not for the warranty promise made during the sales pitch. There are other south FL windows and doors companies that are reliable and stand behind their warranty.

The worst company you could choose. Communication with Sebastian **, the "field manager" in charge of the project, was terrible; he doesn't answer calls or texts. The installers wanted to finish the job in a single day, but what they did was a shoddy job. The finishes were horrendous and dirty, they installed the rolling door backward, and they damaged the ceiling with cement. The installation was in August, and they still owe me two screens in November. In short, the service was awful and of very poor quality.

I had FHIA Remodeling do a complete house hurricane proof windows and doors job. After about 18 months the front door outer pane developed a diagonal crack. I called FHIA and spoke with one of their representatives who asked me to take some pics and send it to him and he would take care of it. After a couples of weeks of hearing nothing he said "oh must have sent it to the wrong e mail." The "it'' was, $1000 to repair the door!. I called FHI and they told me ,''ah sorry the door only has a one year warranty". We were told by the sales rep Amy ** that "everything" is lifetime warranty! Why on earth would anyone pay $50,000 and have a front door with a 1 year warranty.