Alert 360 Reviews

Before I get to the actual review, a little background. We originally had Frontpoint Security, beginning in 2009. The monitoring was done by Frontpoint, but for some reason we never understood, the billing was done by Alert 360. We had an occasional issue, but nothing that wasn’t quickly resolved. We had a series of three-year contracts with Frontpoint, but since 2022, we have been on a month-to-month basis. In 2023, Alert 360 took over the monitoring. Frontpoint was now out of the picture as Alert 360 now did both the monitoring and billing. Things were not as user-friendly as with Frontpoint, but any issues were quickly rectified.

Thank you Alert 360 team for all your hard work! Special thanks to Mr. (Troy) Technician for your outstanding performance installing and teaching the new Alarm System. Representative Ms. Michelle W. our gratitude is extended to you for your assistance with the Alert 360 new contract. Your support and patience was exceptional. Representative Mr. Sam from “The Loyalty Team,” you instructed us with options /possibilities for better outcomes with our Alert 360 contract. Thank you for answering our questions efficiently and thoroughly. Lastly, Ms. Appolonia, Telephone Technician, thank you for further reinforcing and explaining certain features on the new alarm system and assisting us graciously. Alert 360, we highly recommend you and your team! Once again , thank you!

Our experience started with a salesman/installer who misrepresented the product and what would be provided. It has been 5 years and we still have not received the front door camera we purchased. Meanwhile, fees have increased regularly. We're done with this company.

On day one, there was a breach of contract on the behalf of the Alert 360 company. I was quoted an installation price of 130.00 less than what was originally quoted, and also a monthly charge of 33.00 less. After the fact that the sales rep helped me to cut cost by not securing some of the windows and doors I originally wanted to, so I could stay within my budget. That was the beginning of a red flag! After me making several calls, attempts/several workers who stated that they were supervisors and can get this problem resolved, have all pretended to review the original phone quoted conversation, stating that the lower price was not quoted to me. That was the red flag letting me know of the security company's integrity!

Had been with them for years when a technician bypassed a sensor without our knowledge. Some months later we were broken into and because the sensor was not operational the thieves were allowed to operate undetected. Some 5,000$ in damaged. Management said not their problem. When I asked for additional sensors to offset I was told I would need to sign a new contract at a higher rate because of additional monitoring. That is simply not true. Tried to profit off their error. A few good people but management in Wichita is a joke.

It seems the company trains his representatives to lie when talking about the contract. They do not explain at detail clauses such as the contract length. Mr Paul ** here in El Paso just said that one can cancel at any time if you are not satisfied but never explain about a three years contract and its consequences while trying to cancel that horrible service. Think he was more focused on obtaining his sales commissions rather than keep a new customer forever!

Very very very bad cancelation process. Charged us a month fee even though had a month to month service. I had been their customer for years. Started rate as $30 then $35 and suddenly $45. Called them and the agent honored $35 after paying $45 for 6 months. When l called to cancel because of moving the agent didn't mention any contract. I believed that's monthly. All potential customers please alert this unfair issue.

Do NOT use this scam company. You will be sorry. They make simply canceling your account impossible. They will lie, and continue billing you after you cancel. Look elsewhere for an alarm company. Run from Alert360.

I recently submitted a review (2* rating) of this company service. The bill I received was very much incorrect and the billing department Ms. ** explained and handled everything. I actually pay less than my previous service I was with. She made me a happy customer, with all the rates going up elsewhere, I just hope they continue being the same here.

Thank you (Mr. Thomas **) for your excellent service. Very knowledgeable and efficient. Explained the process. I didn't feel taken advantage of, plus arrived before 8 am appointment time. If all technician service would have this professional standard.