Carrier warranty: cost, coverage and plans (2024)

What can you expect from your manufacturer’s warranty?

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carrier air conditioning unit installed on the side of a house

Carrier produces and sells HVAC systems for both residential and commercial settings. Some of its products include air conditioners, furnaces and heat pumps. Carrier includes a limited warranty on its HVAC products that covers parts costs for in-warranty repairs. Coverage periods may vary based on the product type.


Key insights

  • The Carrier limited warranty can vary in coverage based on the product type and model.
  • The limited warranty provides coverage for both original purchasers and subsequent owners.
  • To receive the full warranty benefits, it’s a good idea to register your Carrier product within 90 days of the original installation date.
  • The labor costs for in-warranty repairs are not covered.

Carrier warranty coverage

Carrier provides a limited warranty on the current HVAC products it manufactures. For example, the standard warranty on most air conditioning and heat pump models includes a ten-year coverage period for both parts and the compressor.

It’s important to note that the warranty period is ten years for the original owner and five years for subsequent owners. Each warranty outlines coverage for both the original owner and subsequent owners.

Select air conditioning and heat pump models include an additional warranty section for unit replacement. This coverage is only for the original purchaser. Also, coastal air conditioning and heat pump units have a separate coverage period for parts that fail due to salt water and air corrosion.

On the other hand, the warranty on gas furnaces covers parts and the heat exchanger. Like other Carrier warranties, coverage periods can vary depending on whether the product is registered within 90 days of installation.

While the limited warranty includes the parts costs for repairs, labor costs are not covered. You can find the warranty information for both current and older models on Carrier’s website.

Air conditioning/heat pump coverage

Gas furnace coverage

Carrier warranty cost

Carrier’s warranty cost is built into the overall cost of the appliance.

Carrier coverage exclusions

The carrier's warranty document lists the warranty limits and exclusions. Exclusions are items or conditions in which the company will not cover repair costs should damages occur.

Some exclusions listed in the Carrier warranty:

  • Products purchased over the internet
  • Damages caused by improper installation, servicing, maintenance or operation
  • All labor costs (e.g., diagnosing, repairing)

Carrier product registration

You can register your Carrier unit by visiting the Product Registration page on the company’s website. You’ll need the unit’s serial number, which can be found on the rating plate on the back of the unit.

Registering your Carrier product within 90 days of the original installation is important if you want to receive full warranty coverage. Otherwise, the coverage period for the parts and compressor drops from ten to five years.

Carrier extended warranty

Carrier isn’t particularly transparent regarding whether it offers an extended warranty on residential products (it does with commercial products). However, your local HVAC dealer may offer its own extended warranty, so check with the company for plans and pricing. The extended warranty may include parts and labor costs for repairs after the Carrier warranty has expired.

Factors to consider when buying an extended appliance warranty

An extended warranty could be worth the cost if you aren’t prepared to pay for repairs that occur in the near future (i.e., you don’t have savings built up yet). Before purchasing an extended warranty, though, assess the appliance’s current condition, its age and the average repair cost.

Also, keep in mind that even with extended warranty coverage, you may still have to pay service fees out of pocket for repairs. For instance, you may pay a $99 service fee to have your appliance assessed. You’ll want to weigh the average repair costs, service fees and extended warranty costs.

How to file a claim for your Carrier appliance

Carrier recommends contacting the local dealer you purchased your unit from for warranty questions. They can direct you through the next steps for scheduling repairs and filing a warranty claim. If you need further assistance, you can call customer relations at 800-227-7437.

Carrier warranty vs. home warranty alternatives

The Carrier warranty may be useful if your appliance breaks down in the first few years. However, the warranty would only cover a portion of the repair costs and would not include labor costs. For reference, the average repair cost for an air conditioner is between $160 and $530 as of publishing. You could also pay over $5,000 to replace the system after the manufacturer’s warranty expires.

A basic home warranty plan generally covers the HVAC system, which includes the air conditioners and furnaces. Home warranty packages may also include household appliances, like refrigerators and ovens. You can pay one cost to have multiple appliances covered. And, unlike with the Carrier warranty, the labor costs for repairs may be covered, too.

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Pros and cons of Carrier warranties

The Carrier warranty provides coverage for the original purchaser and subsequent owners, which can be useful if the next home you purchase has a Carrier HVAC system. In addition, you can have in-warranty repairs serviced by your preferred Carrier dealer, who may be able to schedule repairs promptly.

A downside to the Carrier warranty is that the coverage period drops from ten to five years if you don’t register the product within 90 days of the original installation. Other HVAC manufacturers may not require product registration to get full warranty benefits. In addition, labor costs are not covered, even for in-warranty repairs and replacements.

Pros

  • Warranty coverage includes subsequent owners
  • Allows for repairs by your preferred Carrier dealer

Cons

  • Coverage period reduced if the unit isn’t registered within 90 days of original installation
  • Labor costs excluded

Tips for maximizing warranty coverage

You can get the most out of your Carrier warranty coverage by following these tips:

  • Register your product within 90 days of the installation date.
  • Keep all purchase and installation information (like receipts and invoices) for your records.
  • Consider purchasing a home warranty that may cover labor costs for repairs.
  • Always have your appliances serviced by an authorized Carrier dealer.

FAQ

How do I file a warranty claim with Carrier?

The company suggests calling your local Carrier dealer first to schedule in-warranty repairs. You can also call customer relations at 800-227-7437.

How long is my Carrier appliance warranty?

The warranty coverage period depends on the type of Carrier product you own. Air conditioning units and heat pumps, for example, come with a 10-year limited warranty. Gas furnaces have a 10-year limited warranty on parts.

How do I know if my Carrier appliances are under warranty?

You can search the warranty status on the Carrier website by inputting the unit’s serial number. You can also call customer support at 800-227-7437 for warranty information.

Bottom line

You can find a warranty document for each product on the Carrier website. Just keep in mind that the company recommends registering your product within 90 days to get full warranty coverage.

You can also look into a home warranty if you need more coverage; just know that these come with service fees, which can add up over time.


Article sources

ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. Specific sources for this article include:

  1. Carrier, “Limited Warranty for Air Conditioner & Heat Pump Condensing Units with Puron® (R-410A) Refrigerant.” Accessed Jan. 15, 2024.
  2. Carrier, “Limited Warranty for Air Conditioner & Heat Pump Condensing Units with Puron® (R-410A) Refrigerant.” Accessed Jan. 15, 2024.
  3. Carrier, “Limited Warranty for Coastal Air Conditioner & Heat Pump Condensing Units with Puron® (R-410A) Refrigerant.” Accessed Jan. 15, 2024.
  4. Carrier, “Limited Warranty for Condensing Gas Furnace with Tube and Fin Secondary Heat Exchanger.” Accessed Jan. 16, 2024.
  5. Carrier, “Limited Warranty for Non-Condensing Gas Furnace.” Accessed Jan. 16, 2024.
  6. Carrier, “Product Registration.” Accessed Jan. 15, 2024.
  7. Carrier, “Frequently Asked Questions.” Accessed Jan. 15, 2024.
  8. Carrier, “Warranty and Replacement Parts Questions.” Accessed Jan. 15, 2024.
  9. Carrier, “Warranty Lookup.” Accessed Jan. 15, 2024.
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