Carrier warranty coverage
Carrier provides a limited warranty on the current HVAC products it manufactures. For example, the standard warranty on most air conditioning and heat pump models includes a up to a 10-year coverage period for both parts and the compressor.
It’s important to note that the warranty period can cover up to ten years for the original owner but is limited to five years for subsequent owners. Each warranty outlines coverage for both the original owner and subsequent owners.
Select air conditioning and heat pump models include an additional warranty section for unit replacement. This coverage is only for the original purchaser. Also, coastal air conditioning and heat pump units have a separate coverage period for parts that fail due to salt water and air corrosion.
On the other hand, the warranty on gas furnaces covers parts and the heat exchanger. Parts are covered for five or 10 years, while the heat exchanger remains under warranty for 20 years or life.
While the limited warranty includes the parts costs for repairs, labor costs are not necessarily covered. However, you can opt for a plan that includes labor if you register your product within 90 days of installation. We’ll explore that option in more detail in the extended warranty section of this article.
Air conditioning/heat pump coverage
| Product | Item coverage | Limited warranty period for original owner (in years) | Limited warranty period for subsequent owners (in years) |
|---|---|---|---|
| Standard unit | Parts | 10 (or 5) | 5 |
| Standard unit | Compressor | 10 (or 5) | 5 |
| Models 24VNA6 and 25VNA4 | Parts | 10 (or 5) | 5 |
| Models 24VNA6 and 25VNA4 | Compressor | 10 (or 5) | 5 |
| Models 24VNA6 and 25VNA4 | Unit replacement | 10 (or 5) | N/A |
| Coastal | Parts | 10 (or 5) | 5 |
| Coastal | Compressor | 10 (or 5) | 5 |
| Coastal | Parts failure due to seacoast corrosion | 5 | 5 |
Gas furnace coverage
| Product | Item coverage | Limited warranty period for original owner (in years) | Limited warranty period for subsequent owners (in years) |
|---|---|---|---|
| Condensing: Infinity, Performance, Comfort (59SC6) | Parts | 10 (or 5) | 5 |
| Condensing: Infinity, Performance, Comfort (59SC6) | Heat exchanger | Life (or 20) | 20 |
| Condensing: Comfort (59SC2, 59SU5) | Parts | 10 (or 5) | 5 |
| Condensing: Comfort (59SC2, 59SU5) | Heat exchanger | 20 | 20 |
| Non-condensing: Infinity | Parts | 10 (or 5) | 5 |
| Non-condensing: Infinity | Heat exchanger | Life (or 20) | 20 |
| Non-condensing: Performance, Comfort | Parts | 10 (or 5) | 5 |
| Non-condensing: Performance, Comfort | Heat exchanger | 20 | 20 |
Carrier warranty cost
Carrier’s warranty cost is built into the overall cost of the appliance.
Carrier coverage exclusions
The carrier's warranty document lists the warranty limits and exclusions. Exclusions are items or conditions in which the company will not cover repair costs should damages occur.
Some exclusions listed in the Carrier warranty:
- Products purchased over the internet
- Damage caused by improper installation, servicing, maintenance or operation
- All labor costs (e.g., diagnosing, repairing) unless you select Carrier’s Consumer Choice Warranty
How to register your Carrier product
You can register your Carrier unit by visiting the product registration page on the company's website. You’ll need the unit’s serial number, which can be found on the rating plate on the back of the AC or heat pump unit. Furnaces and air handlers have the rating plate inside the front door panel.
To check your warranty coverage, enter the unit’s serial number into Carrier’s warranty lookup tool to find your warranty record. If you need further assistance, you can contact your local Carrier dealer or call Carrier’s customer care department.
Registering your Carrier product within 90 days of the original installation is important if you want to receive enhanced warranty coverage. Otherwise, the coverage period for the parts and compressor is five years, with no option to opt for a longer plan or labor coverage.
Carrier extended warranty
If you don’t register your product, it comes with a five-year, parts-only limited warranty. Carrier offers extended warranty options on eligible equipment if you register the product within 90 days of purchase.
Once you’ve registered, you can upgrade your coverage to a five-year parts plus three-year labor warranty if your dealer participates in Carrier’s Consumer Choice Warranty program. You can also opt for a 10-year, parts-only limited warranty. The latter option is available regardless of dealer participation.
Note that if you live in California, Quebec or other jurisdictions that prohibit basing warranty benefits on whether you register your product, you automatically receive a 10-year, parts-only warranty with no registration required. Within 90 days after installation, you can change to the five-year parts and three-year labor coverage option.
Your local HVAC dealer may offer its own extended warranty, so check with the company for plans and pricing. The extended warranty may include parts and labor costs for repairs after the Carrier warranty has expired.
Factors to consider when buying an extended appliance warranty
An extended warranty could be worth the cost if you aren’t prepared to pay for repairs that occur in the near future (i.e., you don’t have savings built up yet). Before purchasing an extended warranty, though, assess the appliance’s current condition, its age and the average repair cost.
How to file a claim for your Carrier appliance
Carrier recommends contacting the local dealer you purchased your unit from for warranty questions. They can direct you through the next steps for scheduling repairs and filing a warranty claim. If you need further assistance, you can call Carrier customer relations at 800-227-7437.
Pros and cons of Carrier warranties
The Carrier warranty provides coverage for the original purchaser and subsequent owners, which can be useful if the next home you purchase has a Carrier HVAC system. In addition, you can have in-warranty repairs serviced by your preferred Carrier dealer, who may be able to schedule repairs promptly.
A downside to the Carrier warranty is that for most customers the coverage period drops from ten to five years if you don’t register the product within 90 days of the original installation. Other HVAC manufacturers may not require product registration to get full warranty benefits. In addition, labor costs may not be covered, even for in-warranty repairs and replacements.
Pros
- Warranty coverage includes subsequent owners
- Allows for repairs by your preferred Carrier dealer
Cons
- Coverage period reduced if the unit isn’t registered within 90 days of original installation
- Labor costs excluded from some warranty plans
Carrier warranty vs. home warranty alternatives
The Carrier warranty may be useful if your appliance breaks down in the first few years. However, the warranty may only pay for a portion of the repair costs unless you opt for the Consumer Choice Warranty plan that covers labor.
For reference, the average repair cost for an air conditioner is between $160 and $530 as of publishing. You could also pay over $5,000 to replace the system after the manufacturer’s warranty expires.
A basic home warranty plan generally covers the HVAC system, which includes the air conditioners and furnaces. Home warranty packages may also include household appliances, like refrigerators and ovens. You can pay one cost to have multiple appliances covered. And, unlike with the default Carrier warranty, the labor costs for repairs may be covered, too.
Tips for maximizing warranty coverage
You can get the most out of your Carrier warranty coverage by following these tips:
- Make sure all repairs use genuine Carrier parts.
- Register your product within 90 days of the installation date.
- Keep all purchase and installation information (like receipts and invoices) for your records.
- Consider purchasing a home warranty that may cover labor costs for repairs.
- Always have your appliances serviced by an authorized Carrier dealer.
FAQ
How do I file a warranty claim with Carrier?
The company suggests calling your local Carrier dealer first to schedule in-warranty repairs. You can also call customer relations at 800-227-7437.
How long is my Carrier appliance warranty?
The warranty coverage period depends on the type of Carrier product you own. Air conditioning units and heat pumps, for example, come with up to a 10-year limited warranty. Gas furnaces have up to 10 years coverage on parts and up to lifetime coverage on the heat exchanger.
How do I know if my Carrier appliances are under warranty?
You can search the warranty status on the Carrier website by inputting the unit’s serial number. You can also call customer support at 800-227-7437 for warranty information.
Bottom line
You can find a warranty document for each product on the Carrier website. Keep in mind that the company recommends registering your product within 90 days to get enhanced warranty coverage.
You can also look into a home warranty if you need more coverage; just know that these come with service fees, which can add up over time.
Article sources
ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. Specific sources for this article include:
- Carrier, “Limited Warranty for Air Conditioner & Heat Pump Condensing Units with Puron (R-454B) Refrigerant.” Accessed July 5, 2026.
- Carrier, “Limited Warranty for Air Conditioner & Heat Pump Condensing Units with Puron (R-410A) Refrigerant.” Accessed July 5, 2026.
- Carrier, “Limited Warranty for Coastal Air Conditioner & Heat Pump Condensing Units with Puron (R-410A) Refrigerant.” Accessed July 5, 2026.
- Carrier, “Limited Warranty for Condensing Gas Furnace with Tube and Fin Secondary Heat Exchanger.” Accessed July 5, 2026.
- Carrier, “Limited Warranty for Non-Condensing Gas Furnace.” Accessed July 5, 2026.
- Carrier, “Product Registration.” Accessed July 5, 2026.
- Carrier, “Frequently Asked Questions.” Accessed July 5, 2026.
- Carrier, “Warranty Lookup.” Accessed July 5, 2026.
