About Appliance Direct
Appliance Direct is the largest "Whirlpool Brand Only" appliance dealer in the world. Headquartered in Melbourne, FL, we have eight locations & one franchise in Central Florida and carry all Whirlpool brands including Whirlpool, Whirlpool Gold, KitchenAid, Maytag & Amana.
If you didn't buy Direct, you paid too much!
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Appliance Direct Reviews
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10 yrs. ago I bought a Frigidaire 3'cu" chest freezer from Appliance Direct. My freezer came the same day; delivery & set up were perfect. In all these years I have never had a single problem with the freezer. I'm buying another one this week, only to expand. Whenever I've had questions about anything, the Appliance Direct staff always provides immediate answers, respectfully and cheerfully. I don't trust any other company to sell me appliances. I love these guys!??? Highly recommended!
Horrible experience with warranty repair. My Maytag washer is only 2 months old and is leaking, flooding my garage, getting clothes wet and moldy. The company sent out refuses to work on washer because of the clothes and Appliance Direct refuses to refund or exchange washer until warranty repair deems it broken. The consumer is to blame according to both parties.
My experience: (email to appliance direct which has gone unanswered). 'There has been a lot of confusion for me regarding the order. I received a call two days ago indicating the shipment minus the microwave was scheduled for yesterday. I called the New York office (and waited on hold for a while) and talked with a representative and explained that I could not take shipment on the 25th. She indicated that she would stop the shipment and once the microwave was in I would be contacted to schedule shipment.
Yesterday afternoon, I received a text and a phone call from the shipment company which indicated, "We are delayed in delivering your appliances today because our truck brown down in your area." He further explained once the truck is fixed they would head to my home to deliver the appliances. I leave work to make yet another call to New York (and waited on hold for a while again) and talked to representative that indicated, "Yes you talked to me yesterday and the order is not being delivered." She placed me on hold, called the drivers and came back to our call and told me that the truck was not broken down and that the drivers thought my order was on the truck but it actually wasn't. Again, she explained that the confusion would be cleared up and that they would contact me when the microwave came to set up delivery of all appliances.
I go back to work and receive a call maybe 20 minutes later from another rep from the New York office (same phone number) female with an Asian accent and she informs me that wanted to schedule delivery of the appliances that were on the truck. I explained the entire story AGAIN while at work and she goes on to explain that I need to take shipment of the appliances ASAP because they will not come off of the truck until they are delivered. Now I really confused, again I explain that I just got off the phone with a rep from your same office and she told me that the appliances were not on the truck and she said that is not accurate. She goes on to explain that all appliances can't be delivered at the same time because the microwave is being shipped from another location that doesn't align with shipment from your company so there HAS TO BE two separate deliveries.
Now I'm baffled and highly pissed off because the email threads below indicate the microwave will not be available from the company until 26 July, however when I explained that to her she told me that is incorrect the microwave will not be available until 12 Aug and that my appliances can't stay on the truck until then. Highly frustrated, I tell her I am going to make a three way call to the number that just told me something completely different so that we can figure this mess out and she agrees to wait.
Once I called and merged her to the line I was on hold for 25 plus minutes and at 5:17 she tells me that the business closed at 5 and they aren't going to answer. I was like really??? Could you of told me that at 4:55 versus waiting until 5:15 as again I am outside of my office when I should be working trying to unscrew this mess. She indicated that she will call me today to schedule delivery of the appliances next week and I told her the other rep indicated that your drivers are only in my area during specific timeframes and she again say that is incorrect and proceeded to say do you want Monday, Tues, etc. and went through the days for the next week.
Look I don't need to go on any further as each time I talk to the NY office it is complete chaos. This has been by far the worst delivery experience I have encountered. I have waited more than 25 days for my appliances that I still don't have and maybe on a truck riding being jostled around until I take delivery. When I talked to the office earlier this week I asked to speak to a Supervisor and was told one was not available, then later in the call she indicated you can talk to my supervisor and placed me on hold again (while I was at work) and I simply couldn't wait any longer. She came back on the line and I told her I had to go to a meeting and she indicated that a Supervisor would call me back and of course that has yet to happen.
I didn't buy a bike. I purchased over $5,000 in custom appliances with white glove delivery and there isn't anything white glove about your office's phone etiquette, business processes, leadership, internal controls, follow up or customer satisfaction. This office is complete CHAOS from top to bottom! UNSAT. Please elevate this case to a Supervisor immediately for resolution'.
My children decided to replace my refrigerator so my son went in on April 10th of this year 2019 and did buy a Whirlpool Ref with final cost of 642.00 and delivery would be an extra $50.00. He was told the appliance would be delivered within 10 days. Ten days passed, heard nothing, called son and FINALLY delivered on the 29th of April. Now I live in a trailer, everyone was informed I lived in a trailer and assured no problem. Once they arrived, I was advised that the door would either have to be removed for an extra 25.00. Total of $75.00. If I didn't remove the doors, they would not be responsible for the damage to the sides of the fridge so I decided I didn't want it damaged so agreed to the $75.00.
After the fridge was installed, I was informed that the refrigerator freezer door would be scrapping against the cabinet ledge so it was taller than my last one and there was nothing they could do which I wasn't please with but didn't want to put anymore pressure on the kids. When it was time to pay, I was charged $60.00 which I paid in cash. After they left, I washed it out completely and placed everything back. Yes the top of the freezer door does scrape on the top cabinet ledge, I just have to be aware and not open it as wide. Everything seemed to be fine. Thanked the kids for their kindness and went back to normal living UNTIL one morning got up to take my meds and found a roach in my water glass. UGH UGH!!! Anyhow I waited to call simply because I didn't want to appear to be a complainer.
As time passed more roaches appeared on the inside of the door (amazing roaches can live in that cold spot) so I finally decided to call Appliance Direct and spoke with a gentleman, he put me on hold and then informed me it was not their problem but the manufacturer. So I CALLED WHIRLPOOL and the first thing the lady I spoke said, "UGH never heard of that." She put me on HOLD and then came back and said it was not their problem, it was Appliance Direct. So called AD again and was told there not nothing that could be done.
Not in all my years of having from a very old fridge to a new one have I ever experienced roaches in a a refrigerator and no one would take responsibility. So please be advise if you buy from Appliance Direct in Merritt Island, Florida run as fast as you can from this company unless you wake up during the night, reach in to get your glass of water and find a roach in it. My rating for Appliance Direct is zero. You have been alerted. Channel 9 next to expose this company.
Ordered my Manhattan Cabrini 2.1 Entertainment center from this company around Christmas of 2017. Received packages in middle of January. Since my house was still getting remodeled, I stored boxes in my basement without even checking contents of the boxes inside. Outside of the boxes everything looked fine. By the end of April when remodeling was done I started to unpack and assemble the entertainment center. I assembled bottom part first and installed on my newly finished wall. Then I started to take everything out of the box for my upper part and noticed that all the parts that have to mounted to the wall are from different unit.
I contacted Appliance Direct, sent them pictures explaining what I was missing. I took them around 2 week to finally respond with solution. They explained that manufacturer has to respond to them and ship appropriate parts. Few weeks later I received Package with parts for wall mounting of the unit, BUT it was missing side planks that are suppose to be flush with the wall. I contacted Appliance Direct again, it took another week until they told me to contact the manufacturer. At this time I was ready to ship this unit back, but since it was already assembled I decided to talk to manufacturer. It took another two months for them to send the parts to my place. DO NOT BUY FROM APPLIANCE DIRECT, they do not care if you have right stuff or not. I will look somewhere for my needs.
I ordered a Garbage Disposal on 6/28 with installation on 7/13. I called on 7/13 asking about the installation schedule (which they were supposed to call me but didn't); only to be told that the Disposal did not come in. I asked why no one called to let me know, as I took the day off work to make sure that I was here for the installation. "Sorry Ma'am, the salesman was supposed to call you." Options? Wait another week to see if the Disposal comes in then another week or two for installation or I could take a brand they had in stock and wait again for installation.
The in stock is 1/2 HP when I ordered 3/4 HP. When I asked about canceling the order, I was told that I could, but it HAD to be in person. I asked about a "restocking fee" since I see that in the reviews and was told by David that no restocking fee would apply. I have purchased every appliance I have in my house from Appliance Direct. The Disposal was the only thing to go bad and need replacement. I am VERY disappointed in the company process and the lack of customer service. There are too many other places to buy appliances to put up with this type of customer service.
I purchased new appliances from Appliance Direct in Titusville on May 19th and promised delivery according to the invoice on May 27th. John the store manager called me on Friday May 25th and informed me that they are still waiting for a item to come in. Fast forward to today I have not heard back from them so I call the store. Spoke to John once again. He informed me that one of the items are back ordered 3 months and offers me a lesser product at the same price (bait and switch). I told him that it is not acceptable and asked for a refund. I was told that would be fine but I would be charged a 20% restocking fee as this was a special order (I was not told it was a special order as the items were on display at the front of the store as advertised special). When I told him that was not acceptable he basically said I was SOL and hung up on me.
Let me start by saying a one star rating is the minimum allowed and is far from accurate. I purchased a washer and dryer set and on the second use had an issue. The washer continuously filled with water cycling in the drain/spin cycle until I manually reset the unit. Otherwise it would continued to do so for an indefinite amount of time using thousands of gallons of water. The dryer on its second use ran for 10hrs and would have stayed running had my son's neighbor not called me worried that something was wrong and could cause a fire. I immediately called the Port Orange location where I purchased from and was dismissed.
The only person (who may or may not ever answer your call) that answered was unwilling to replace these hazardous units even though they had just been delivered a few days earlier. He refused to get me to anyone who may be above him and further encouraged me to write any reviews I liked on any sites I wanted stating "this has been done before"! I reached out to the owner by email, as no one will give a phone number to "speak" with anyone beyond the already helpless salesperson level. I got "canned" responses back from a no named "virtual" person with a continued unwillingness to switch the units out for properly working units.
These were new, in the box units that had been used 3-4 times. All I was asking was to bring me new ones or refund the purchase. I never received a single phone call nor received the name of the "mystery" person responding to my emails. I would highly recommend anyone considering their "cheapest on the planet" pricing to be aware that this will come at a greater cost down the road. These units are a danger to my disabled son and the entire apartment building where he lives. This company has already filed Chapter 11 bankruptcy once and looks like with business practices like this they will soon be filing again.
I purchased an appliance package from Appliance Direct of a Maytag Refrigerator, Microwave, Dishwasher and Stove. When the purchase was made our salesperson who I believe was the general manager of the store at 397 N. Babcock St Melbourne FL. His name is **, informed us that there was a rebate of $200 on the stove. He was in a hurry to make the order and it seemed like a good deal so we purchased them along with the 4 yr service plan on each appliance totaling $5,306.24. Not a little amount. Upon receiving our appliances we called Mr. ** on Nov. 24, to ask about applying for the rebate, as we had not received any paperwork to do so. He never called us back.
We called again and he returned our call on Dec. 1 stating that he was terribly sorry but he made a mistake (said his mind was on other matters) and that the rebate was on a gas range not electric. I cannot see how he could not have seen it was gas not electric, doesn't it say it on the screen whether there is a rebate or not and also which kind of range it is. I believe your company owes us the $200 because that was what was promised at the time of the purchase. He said he was sorry but couldn't do anything about it. Not acceptable!!! We have purchase other appliances from your store but will not in the future if this matter is not solved.
I got a refrigerator, oven range, dishwasher and microwave from Appliance Direct and their sales rep, Kenneth, was very attentive. He helped me get all the stuff together and he was on top of everything. Even the delivery crew was good. They were timely and they were respectful of the property. I would recommend them.
I bought an item from Appliance Direct and I've liked them ever since that time. When I go to some of the major stores, the same refrigerators, stove, microwave, and washing machine that I bought from Appliance Direct are a lot more expensive. I don't want a major dent in the front door, but who cares if it's dented on the side and it happens to be the side next to the counter? I'm saving a couple of hundreds of dollars. I had almost everything delivered and they deliver within a day or two. I wouldn't go anywhere else but there. They have the cheapest prices and they're brand new stuff. And I never bought two of the same items for over 30 years. So, their stuff lasts. I like them.
We were under the impression that Appliance Direct might be less expensive than they were local so we purchased the Maytag washer and the Maytag dishwasher from them. Troy, the sales manager, was very good. But they should fix up the front of their place a bit and give it a little more curb appeal. They could paint their front stairs and entryway.
I purchased a washer-dryer set from Appliance Direct and I was not impressed with the salesperson. It was an abysmal customer service. The first thing he asked me was if I was fat or pregnant. It was probably the most unprofessional experience I've ever had in my life. He ended up giving me a discount. He gave me the next model at the cheapest price. It's a very nice washer and dryer set.
I've used Appliance Direct in the past so much and I keep going back. I’ve purchased two refrigerators and a washer and dryer from them for my own home and I never had a problem. I even got the extended service policy from them and when I had to use it, it was a good experience. I got a good deal with them for a condo that we're remodeling. I got a contractor's package of a refrigerator, a stove, microwave, and dishwasher. It was an unbeatable price when you buy them like that. I knew the background of the appliances, and it was good. Also, the manager waited on me and they were really good. The delivery company they used was very prompt, courteous and clean. I’m completely satisfied with my experience.
I purchased a refrigerator from Appliance Direct and I love it. I went to them because of the value that they had on their appliances versus what I found at other places. Their sales reps and delivery team were very friendly and helpful as well. They took the time to peel all the junk off during the delivery. It was a great experience.
I just moved back to the area and I had to get a washer and Appliance Direct is always the best deal that I found. The washer is of high quality. The gentleman I spoke with at the store talked me through all of the features. I didn't want a super fancy one and he said that it should fulfill every need and it certainly has. Then, the delivery guys brought it right upstairs. They installed it correctly and made sure it was not leaking. These guys did a really good job top to bottom. I will recommend them.
I went to Appliance Direct because they have better prices over other retailers. Some appliances are more expensive, but they're fancier and ultra deluxe. I purchased a stove, two dishwashers, around two or four refrigerators from them. I also bought a washer and dryer and I liked them. I also purchased another dishwasher just recently. When I went in, the salesman told me that they had to order a dishwasher. He got on the computer and said they've got one that somebody ordered that didn’t take. I called him back a couple of days and said I'll just take it. It was delivered and the rep even called me to see if I was satisfied with it. They brought it in, put it in and then they said I needed a plumber because I had a leak. I didn’t have a leak before, but for some reason when they were hooking it up found a leak. So then I had to get somebody else to fix that.
I’m also not so crazy about the dishwasher. The prongs where you put the glasses on were different than what I’m used to and I also don’t like where the silverware holder is. It's on the door and it's hard to put something in there. It was not a good spot. I had to take it out every time I want to put something, so I moved it to the bottom drawer. But overall, my experience with Appliance Direct was fine. Otherwise, I wouldn’t keep going back to them.
I bought a washer and a dryer from Appliance Direct. Their prices were way cheaper than other stores. I picked the appliances up on my own and the guy who helped me load them was awesome and he explained their differences. I like the sensor option on the washer. The purchase experience has been simple and easy.
Since Appliance Direct was cheaper than others, I went and bought a stove, a microwave, and a refrigerator from them. Their reps were very good and took their time to talk to me. Appliance Direct has a friendly staff and provides excellent service.
I walked in at Appliance Direct one day and the sales guy was really nice and sounded knowledgeable so I went back to him. He waited for hours but was very courteous, took his time going over different products and helped us choose which one we’re most comfortable with. I bought a washer and dryer, a dishwasher and a French door refrigerator. I got a really good price for the four pieces and I had a great experience at Appliance Direct.
Appliance Direct had a household sale and they have scratch and dent appliances. I bought a fridge, a stove and a dishwasher. The sales guy was fine and very helpful. Appliance Direct is very easy to work with and I would return there if I need something.
I've purchased so many things from Appliance Direct and the most recent ones were a washer and a dryer. Ed, a sales guy there, knows exactly what I like and gives me the best deal. Also, Nyron, who does the installation, gets stuff installed and working before one even knows it. Everyone at Appliance Direct is fabulous and they make it easy to get the job done. I go in there and they take care of it. No mess, no buts.
I saw Appliance Direct's prices on tv and I bought a silver dishwasher. Everything's working good and I'd recommend them to my friends.
The sales reps from Appliance Direct were very helpful and I had a great interaction with them. I purchased a refrigerator, freezer, microwave, dishwasher and a stove oven, and I'm going to go back for savings to purchase other stuff there.
I love Appliance Direct. They are very quick and friendly and they did a great job sending the washer and stove. The sales representative was excellent. And the guy that I spoke with was extremely friendly and very helpful. They were all really good because they couldn't get me both pieces and they looked around to see where they can. Then they told me which store has both of them and then I called that store and fortunately, they had both the pieces together so I was able to buy them.
They did a great job, but not the people that came that installed them. There were two guys that came and the one was sitting around with his shoes on. I offered them booties but they refused to wear them because they said it's not safe for them to wear the booties. The appliances were also snug fitting so you have to be a little bit careful and gentle and take time to do but they were a little too advanced with the appliances. These are Whirlpool and we have paid good money for them. Other than that, I would really do business with them over and over again.
My experience in buying an electric range from Appliance Direct was wonderful. The sales rep was very professional and listened to every single thing that I needed, and I had no complaint at all. Delivery was done well and on the same day. The delivery guys took the range to my tenant and she also had a wonderful experience with them. We'll do business with Appliance Direct again when we need to and I'll recommend them to my friends and family.
I’ve been to the Appliance Direct store a long time ago. I recently bought a microwave and a range and everything went well. It has been quick and easy. The sales reps were nice and friendly and the delivery team was very good.
I am in the market for a washer and a refrigerator and went to the store on Babcock St. When I walked in, there were three employees at the counter and they made no attempt to help me. I asked where the Scratch and Dent items were, they pointed in a general direction and again made no attempt to find out what I was looking for or to assist me in any way. That is a piss poor way to do business. I am quite sure that they are on commission, I just guess they didn't need my money. Needless to say I didn't purchase anything.
I went shopping and Appliance Direct had a better pricing and really high-quality stuff. I bought a set of washer and dryer for my daughters and my wife. I also bought a refrigerator and dishwasher for my friend. I got them a bit cheaper than I would anywhere else. The reps were knowledgeable and the manager there was really good. They deliver promptly and that’s important. That’s one of the reasons I like Appliance Direct. Nobody likes to pay and wait a freaking week to get the items when you’re paying them $4,000. I spent about $15,000 in total there. The other thing is the people that they subcontracted were awesome. I’m very satisfied with Appliance Direct. Anytime you save money, you make a profit. I probably will go shopping again in the 11th house. I’m in the real estate business and I’ve used Appliance Direct many, many times over several years.
I got a washer and a dryer from Appliance Direct and the auto sensory feature which lets me adjust the water accordingly was my favorite feature. I did some research and Appliance Direct was the cheapest one and yet, they have a good reputation. I needed the appliances to be delivered and handled as well. They were the closest one to me and the delivery and set-up weren't going to cost an arm and a leg. I also went to Lowe’s, Home Depot and other appliance places at the mall. I went to the Scratch & Dent site and when I started to look, the costs were mostly comparable.
And then the manager was very informative and he knew specifics about each one that I looked at. I explained to him that it's only myself and my son who has school uniforms and we do one load of laundry every week so I don't need the fancy stuff. At the same time, I needed one that's going to be good. He explained to me that it's like buying a luxury vehicle and it has all the nice and cool stuff in it. I'm going to pay the price but eventually, the parts and labors will end up costing me. I felt like he listened to me and what I needed it for versus trying to upsell me.
But the delivery part was a little frustrating. I had to wait the whole week in order for the appliances to get delivered. I went in on a Monday but they couldn't deliver it to me until Friday. I worked in Orlando and so I have to have my assistant/mother coordinate in order for her to be there. Then they were supposed to call her directly and they didn't. Instead, they called me. Other than that, I'm happy everything seems to be working and besides those frustrations of having to wait, I have been very satisfied. The whole experience as a whole is very good, very professional and consumer-friendly.
Appliance Direct Company Information
- Company Name:
- Appliance Direct
- 397 North Babcock Street
- Postal Code:
- United States
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