Appliance Direct Reviews

I love my dishwasher, it is really quiet. The salespeople were very helpful and helped me decide what was right for me. All the other stores I went to, I had to hunt down someone to help me. Even then, they didn’t stay with me and couldn’t get it for at least 3 weeks. Appliance Direct was able to help me stay within my budget and get me what I was looking for. We put it the back of our truck and drove away.

Purchased a NEW washer on 2/17/2021 but did not use it that day since by the time I got home it was late. The following day tried doing a load but the washer did not work. Tried two more times and same result. On 2/21/2021 I called the store but the employee referred me to Whirlpool since now it was a manufacturer issue. I showed up at the store with the washer and asked for another NEW washer but once again I was referred to Whirlpool. The guy proceeds to ask why I didn’t come in sooner than the 5 days. Told him I couldn’t since I worked and I just couldn’t. He tells me that just I couldn’t come in earlier, he couldn’t give me a refund or new washer.

17 of their 5 star reviews were posted more than 3 years ago - all within a 3 week period (obviously from affiliates or employees). Only 1 five star review written within the last 3 years. I live in CA. & have a rental property in Indialantic, FL. I purchased a Whirlpool washer and extended service warranty from Appliance Direct over the phone on 10/17/20. A month later it wasn't working right (making a loud noise and not completing the wash cycle). Next review I'll be reporting after service repair is completed.

I visited Titusville store a Tuesday and purchased a washer and dryer and also looked at a range and dishwasher. I returned the next day and purchased the range and dishwasher. Friday all appliances were delivered and I realized I had been charged $53 more on range than the tag indicated, also was charged $10 more on washer. When I called about discrepancy I was told there was nothing they could do. I also sent an email to Sam Pak (the guy from the TV ads) he still has not responded a week later. Very poor customer service. I guess it comes from the top down!

10 yrs. ago I bought a Frigidaire 3'cu" chest freezer from Appliance Direct. My freezer came the same day; delivery & set up were perfect. In all these years I have never had a single problem with the freezer. I'm buying another one this week, only to expand. Whenever I've had questions about anything, the Appliance Direct staff always provides immediate answers, respectfully and cheerfully. I don't trust any other company to sell me appliances. I love these guys!??? Highly recommended!

Horrible experience with warranty repair. My Maytag washer is only 2 months old and is leaking, flooding my garage, getting clothes wet and moldy. The company sent out refuses to work on washer because of the clothes and Appliance Direct refuses to refund or exchange washer until warranty repair deems it broken. The consumer is to blame according to both parties.

My experience: (email to appliance direct which has gone unanswered). 'There has been a lot of confusion for me regarding the order. I received a call two days ago indicating the shipment minus the microwave was scheduled for yesterday. I called the New York office (and waited on hold for a while) and talked with a representative and explained that I could not take shipment on the 25th. She indicated that she would stop the shipment and once the microwave was in I would be contacted to schedule shipment.

My children decided to replace my refrigerator so my son went in on April 10th of this year 2019 and did buy a Whirlpool Ref with final cost of 642.00 and delivery would be an extra $50.00. He was told the appliance would be delivered within 10 days. Ten days passed, heard nothing, called son and FINALLY delivered on the 29th of April. Now I live in a trailer, everyone was informed I lived in a trailer and assured no problem. Once they arrived, I was advised that the door would either have to be removed for an extra 25.00. Total of $75.00. If I didn't remove the doors, they would not be responsible for the damage to the sides of the fridge so I decided I didn't want it damaged so agreed to the $75.00.

Ordered my Manhattan Cabrini 2.1 Entertainment center from this company around Christmas of 2017. Received packages in middle of January. Since my house was still getting remodeled, I stored boxes in my basement without even checking contents of the boxes inside. Outside of the boxes everything looked fine. By the end of April when remodeling was done I started to unpack and assemble the entertainment center. I assembled bottom part first and installed on my newly finished wall. Then I started to take everything out of the box for my upper part and noticed that all the parts that have to mounted to the wall are from different unit.

I ordered a Garbage Disposal on 6/28 with installation on 7/13. I called on 7/13 asking about the installation schedule (which they were supposed to call me but didn't); only to be told that the Disposal did not come in. I asked why no one called to let me know, as I took the day off work to make sure that I was here for the installation. "Sorry Ma'am, the salesman was supposed to call you." Options? Wait another week to see if the Disposal comes in then another week or two for installation or I could take a brand they had in stock and wait again for installation.

I purchased new appliances from Appliance Direct in Titusville on May 19th and promised delivery according to the invoice on May 27th. John the store manager called me on Friday May 25th and informed me that they are still waiting for a item to come in. Fast forward to today I have not heard back from them so I call the store. Spoke to John once again. He informed me that one of the items are back ordered 3 months and offers me a lesser product at the same price (bait and switch). I told him that it is not acceptable and asked for a refund. I was told that would be fine but I would be charged a 20% restocking fee as this was a special order (I was not told it was a special order as the items were on display at the front of the store as advertised special). When I told him that was not acceptable he basically said I was SOL and hung up on me.

Let me start by saying a one star rating is the minimum allowed and is far from accurate. I purchased a washer and dryer set and on the second use had an issue. The washer continuously filled with water cycling in the drain/spin cycle until I manually reset the unit. Otherwise it would continued to do so for an indefinite amount of time using thousands of gallons of water. The dryer on its second use ran for 10hrs and would have stayed running had my son's neighbor not called me worried that something was wrong and could cause a fire. I immediately called the Port Orange location where I purchased from and was dismissed.

I purchased an appliance package from Appliance Direct of a Maytag Refrigerator, Microwave, Dishwasher and Stove. When the purchase was made our salesperson who I believe was the general manager of the store at 397 N. Babcock St Melbourne FL. His name is **, informed us that there was a rebate of $200 on the stove. He was in a hurry to make the order and it seemed like a good deal so we purchased them along with the 4 yr service plan on each appliance totaling $5,306.24. Not a little amount. Upon receiving our appliances we called Mr. ** on Nov. 24, to ask about applying for the rebate, as we had not received any paperwork to do so. He never called us back.

I got a refrigerator, oven range, dishwasher and microwave from Appliance Direct and their sales rep, Kenneth, was very attentive. He helped me get all the stuff together and he was on top of everything. Even the delivery crew was good. They were timely and they were respectful of the property. I would recommend them.

I bought an item from Appliance Direct and I've liked them ever since that time. When I go to some of the major stores, the same refrigerators, stove, microwave, and washing machine that I bought from Appliance Direct are a lot more expensive. I don't want a major dent in the front door, but who cares if it's dented on the side and it happens to be the side next to the counter? I'm saving a couple of hundreds of dollars. I had almost everything delivered and they deliver within a day or two. I wouldn't go anywhere else but there. They have the cheapest prices and they're brand new stuff. And I never bought two of the same items for over 30 years. So, their stuff lasts. I like them.

We were under the impression that Appliance Direct might be less expensive than they were local so we purchased the Maytag washer and the Maytag dishwasher from them. Troy, the sales manager, was very good. But they should fix up the front of their place a bit and give it a little more curb appeal. They could paint their front stairs and entryway.

I purchased a washer-dryer set from Appliance Direct and I was not impressed with the salesperson. It was an abysmal customer service. The first thing he asked me was if I was fat or pregnant. It was probably the most unprofessional experience I've ever had in my life. He ended up giving me a discount. He gave me the next model at the cheapest price. It's a very nice washer and dryer set.

I've used Appliance Direct in the past so much and I keep going back. I’ve purchased two refrigerators and a washer and dryer from them for my own home and I never had a problem. I even got the extended service policy from them and when I had to use it, it was a good experience. I got a good deal with them for a condo that we're remodeling. I got a contractor's package of a refrigerator, a stove, microwave, and dishwasher. It was an unbeatable price when you buy them like that. I knew the background of the appliances, and it was good. Also, the manager waited on me and they were really good. The delivery company they used was very prompt, courteous and clean. I’m completely satisfied with my experience.

I purchased a refrigerator from Appliance Direct and I love it. I went to them because of the value that they had on their appliances versus what I found at other places. Their sales reps and delivery team were very friendly and helpful as well. They took the time to peel all the junk off during the delivery. It was a great experience.

I just moved back to the area and I had to get a washer and Appliance Direct is always the best deal that I found. The washer is of high quality. The gentleman I spoke with at the store talked me through all of the features. I didn't want a super fancy one and he said that it should fulfill every need and it certainly has. Then, the delivery guys brought it right upstairs. They installed it correctly and made sure it was not leaking. These guys did a really good job top to bottom. I will recommend them.

I went to Appliance Direct because they have better prices over other retailers. Some appliances are more expensive, but they're fancier and ultra deluxe. I purchased a stove, two dishwashers, around two or four refrigerators from them. I also bought a washer and dryer and I liked them. I also purchased another dishwasher just recently. When I went in, the salesman told me that they had to order a dishwasher. He got on the computer and said they've got one that somebody ordered that didn’t take. I called him back a couple of days and said I'll just take it. It was delivered and the rep even called me to see if I was satisfied with it. They brought it in, put it in and then they said I needed a plumber because I had a leak. I didn’t have a leak before, but for some reason when they were hooking it up found a leak. So then I had to get somebody else to fix that.

I bought a washer and a dryer from Appliance Direct. Their prices were way cheaper than other stores. I picked the appliances up on my own and the guy who helped me load them was awesome and he explained their differences. I like the sensor option on the washer. The purchase experience has been simple and easy.

Since Appliance Direct was cheaper than others, I went and bought a stove, a microwave, and a refrigerator from them. Their reps were very good and took their time to talk to me. Appliance Direct has a friendly staff and provides excellent service.

I walked in at Appliance Direct one day and the sales guy was really nice and sounded knowledgeable so I went back to him. He waited for hours but was very courteous, took his time going over different products and helped us choose which one we’re most comfortable with. I bought a washer and dryer, a dishwasher and a French door refrigerator. I got a really good price for the four pieces and I had a great experience at Appliance Direct.

Appliance Direct had a household sale and they have scratch and dent appliances. I bought a fridge, a stove and a dishwasher. The sales guy was fine and very helpful. Appliance Direct is very easy to work with and I would return there if I need something.

I've purchased so many things from Appliance Direct and the most recent ones were a washer and a dryer. Ed, a sales guy there, knows exactly what I like and gives me the best deal. Also, Nyron, who does the installation, gets stuff installed and working before one even knows it. Everyone at Appliance Direct is fabulous and they make it easy to get the job done. I go in there and they take care of it. No mess, no buts.

I saw Appliance Direct's prices on tv and I bought a silver dishwasher. Everything's working good and I'd recommend them to my friends.

The sales reps from Appliance Direct were very helpful and I had a great interaction with them. I purchased a refrigerator, freezer, microwave, dishwasher and a stove oven, and I'm going to go back for savings to purchase other stuff there.

I love Appliance Direct. They are very quick and friendly and they did a great job sending the washer and stove. The sales representative was excellent. And the guy that I spoke with was extremely friendly and very helpful. They were all really good because they couldn't get me both pieces and they looked around to see where they can. Then they told me which store has both of them and then I called that store and fortunately, they had both the pieces together so I was able to buy them.

My experience in buying an electric range from Appliance Direct was wonderful. The sales rep was very professional and listened to every single thing that I needed, and I had no complaint at all. Delivery was done well and on the same day. The delivery guys took the range to my tenant and she also had a wonderful experience with them. We'll do business with Appliance Direct again when we need to and I'll recommend them to my friends and family.