Nintendo

Nintendo

 4.2/5 (169 ratings)
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About Nintendo

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Oct. 24, 2022

Worst experience with customer support. I have a Nintendo Switch and it was not charging and it was under warranty. I was in touch with their customer support to fix this but no luck. Then Nintendo support requested to send the device to them. When they received it then they send me an email that the device is damaged and that is why we could not cover this under warranty. It was working since the last charge. My son complained that it is not charging when the device battery was showing 5%. Which means everything was fine and it was not damaged. Even I confirmed with my son that he didn't drop it on the floor or something. Now they are asking for $106 to repair it. I would like to let you guys know that please avoid this product.

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Rated with 1 star
Verified Reviewer
Original review: July 21, 2022

Nintendo has fallen so far, they offer no assistance or customer service to their eshop for questions or errors. They force you to create individual accounts for multi-user families, but then will not allow non-adult accounts to make purchases, or the adult account to transfer purchases to those non-adult accounts. My son plays WarFrame and the eshop would not permit him to buy an item due to his age, my wife bought it thinking since it was a linked account he could still have access, but he doesn’t and can’t. No wonder Playstation has surpassed Nintendo in sales. Truly embarrassing Nintendo.

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    Rated with 1 star
    Verified Reviewer
    Original review: June 25, 2022

    Description of Complaint: Set up a repair on a Nintendo 3DS, shipped item to Nintendo with the UPS label they emailed us. Nintendo contacted us to let us know that they received “grey shorts” instead of the Nintendo 3ds, and they set up a claim through ups. UPS claimed no fault, and denied the claim, stating there is no proof we mailed a 3rd, and then Nintendo threw out the package, and UPS deleted the tracking number from their system. We would like to be reimbursed for our missing system.

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    Rated with 4 stars
    Verified Reviewer
    Original review: June 24, 2022

    The Council itself is great. But I would like something also like music apps and Netflix. And everyone is asking for a 1080P for handheld mode. You need to listen to your fans comments. The more you listen to their comments, the more money you make, the more entertainment will have and the more you can expand on your Nintendo Switch.

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    Rated with 1 star
    Verified Reviewer
    Original review: May 27, 2022

    DO NOT SEND YOUR JOYCON FOR REPAIR, THEY WILL STEAL THEM. We returned 2 sets of joy con controllers (4 total) for repair and they returned only one right side controller. After over a month of battling with CS to receive the other 3 joy con controllers, they told us we only sent them 1 controller for repair and they can't do anything for us. They have stolen 3 controllers and won't return them. We also used the repair center for another set of joy con controllers and a month later, one of them won't charge anymore. When calling them, they asked us to send it again. Which we did not since we were waiting on the other 3 controllers still not returned now lost forever. We now have 3 switches with no controllers for our kids to play with.

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    Rated with 1 star
    Verified Reviewer
    Original review: April 14, 2022

    My Nintendo Switch needed a battery replacement and they did zero effort to fix it. Nintendo charges $100 to fix a battery when the battery itself is <$20. I sent in the Switch so they can replace the battery and instead, they replace the unit. This means I lost all my saved game data over the last 5 years. Not every Nintendo Switch game saves on the cloud, so I lost 60 hours of Pokemon Arceus (a game that just came out) in addition to everything else.

    Why do they charge $100 to give no effort? It literally is just a battery replacement, a task that should be easy for any device. Nintendo does not believe in the Right to Repair and requires tools specific for Nintendo products so they can overcharge you. For the price, they should at least back up my game data because they know not every saved data can be uploaded to their paid online service. I do not recommend you get repairs from Nintendo because they don't care about your data and they literally give you minimum effort for high prices.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Feb. 1, 2022

    In my opinion, I think the Super Mario 64 DS game is the best DS game to exist because it has an amazing plot, characters, and animation. The plot is intricate and challenging, while the characters are diverse, and the animation is extremely detailed compared to other games released in 2004. This game left a lasting impression on my and my sister and I made a lot of memories while playing that game so I hold it dear to my heart and important to me.

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 11, 2021

    Our son bought an annual membership for the family with money he worked hard to get. When he brought the card home from the store, even though it was already 100% paid for, Nintendo would not let him use it unless he put a credit card in to set up auto renewal which we did NOT want. After you give Nintendo your credit card information and only after can you terminate the auto renewal. Since we did not want Nintendo to have our credit card information we were forced to cancel our card immediately after terminating the auto renewal.

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 16, 2021

    I wish I never bought this console. My six year old absolutely loves it but unfortunately it breaks every 6 months and once broken it takes up to 5 weeks to get a repair. I have requested a replacement console on numerous occasions as the one I bought keeps having problems through no fault of our own. Takes ridiculously long for the repair process. Child is devastated and Nintendo do not care. Refuse to replace their faulty equipment and extremely frustrating to deal with.

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    Rated with 1 star
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    Verified Reviewer
    Original review: Sept. 30, 2020

    I bought a new Nintendo Switch. Sadly, it stopped reading the SD card on the 2nd day we had it. I thought about just returning it, but the Nintendo Repair site said it would only take 5-10 business days. I sent it in to Nintendo as directed. It arrived on time. However, two week later, the Nintendo Repair site still lists it as "Due In". I spoke with a customer service rep who said they have it, but it is being processed and will be sent to a queue waiting to be seen by a repair technician. So much for 5-10 business days. Nintendo simply cannot provide an answer to when I will have it repaired and returned. They also just don't seem to care. Had I known this, I would have returned the switch to the buyer for my money back. I regret making this purchase.

    5 people found this review helpful
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    Nintendo Company Information

    Company Name:
    Nintendo
    Website:
    www.nintendo.com