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  3. Best Cord Blood Banks

ViaCord Reviews

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345 reviews
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About ViaCord

ViaCord offers cord blood and cord tissue stem cell banking for families who wish to save their child’s stem cells for future medical use. ViaCord has been a leader in the cord blood banking industry for over 25 years and offers families quality, innovation and trust. Over 500 customers have used their stem cells stored with ViaCord for a transplant or regenerative medicine research. Its state-of-the-art laboratory is FDA-registered, CLIA-certified, and AABB-accredited for processing and storing both cord blood and cord tissue stem cells in five-compartment bags.

Pros
  • Cord blood and cord tissue options
  • $35,000 product quality guarantee
  • 24/7 customer support
  • Multiple payment options
Cons
  • No guarantee you use the stem cells

What is ViaCord cord blood banking?

ViaCord gives families the opportunity to store stem cells from their babies' umbilical cord blood and cord tissue in case they ever need it for a transplant or regenerative medicine research.

ViaCord has more than 25 years of experience in the cord blood banking industry, according to the company's website. Both cord blood and cord tissue stem cells are collected and stored in a five-compartment bag, which gives families plenty of flexibility to use as much or as little of their stem cell unit as needed.

More than 500 families have used their stored stem cells at ViaCord for treatment or research. The company advertises on its site that it has the highest published transplant success rate of any family bank with an 88% success rate after one year. ViaCord safeguards more than 500,000 newborn stem cell collections at their FDA-registered, AABB-accredited and CLIA-certified lab located just outside Cincinnati, Ohio.

How does ViaCord work?

You can sign up with ViaCord online or by phone in just a few minutes. The company then sends you a health history questionnaire and service agreement, which you complete and return by email or fax. ViaCord also notifies your health care provider that you intend to bank your baby’s cord blood (and cord tissue, if you choose).

ViaCord sends you a collection kit with everything your health care provider needs to perform the collection on the day of delivery. One to two hours after the stem cells have been collected, call ViaCord Customer Service at the number provided and the company will dispatch a medical courier to pick up the collection kit for transport to ViaCord’s lab for processing and storage. ViaCord lets you know as soon as the collection kit arrives at the lab.

After ViaCord receives the collection kit, the stem cell collection goes through an FDA-recommended process of cell separation to reduce red blood cells and unwanted plasma. The stem cells are then stored in a five-compartment storage bag and cryopreserved in storage tanks similar to ones used at major medical research facilities. If your family ever needs to use the stem cells, contact ViaCord, and it provides documentation and samples to your health care provider and coordinates delivery to the appropriate facility.

ViaCord price

ViaCord pricing starts at $710 for cord blood processing, plus $185 per year for storage at the time of publishing. Pricing depends on which type of stem cells you want to store — cord blood only or cord blood plus cord tissue — as well as the number of children whose stem cells you are banking, whether you want to prepay for 20 or 25 years of storage and available promotions at the time of purchase.

ViaCord also offers six- or 12-month payment plans, so families can choose the best option for them. These plans do slightly increase the overall cost. Additional services from ViaCord include Newborn DNA Guardian ($175), Newborn Digestive Health ($250), a Genetic Insights Panel ($750) and Whole Genome Sequencing ($2,500).

ViaCord cord blood banking FAQ

What does ViaCord’s cord blood banking service include?

ViaCord’s service includes 24/7 on-call staff, a medical courier service to pick up and transport your collection kit to its lab, an FDA-approved cord blood collection bag and state-of-the-art processing and storage. As part of the company's standard cord blood report, it offers collection volume and cell counts. ViaCord also provides families additional health insights.

Is ViaCord public or private?

ViaCord is a private cord blood bank. This means that only the family that pays to store the baby’s cord blood has access to the cord blood stem cells.

Is ViaCord FDA-approved?

Yes, ViaCord is registered with the FDA. You can confirm this registration by searching the FDA’s Human Cell and Tissue Establishment Registration (HCTERS) database.

Where is ViaCord's processing and storage lab?

ViaCord’s storage facility is located near Cincinnati, Ohio, and operates 365 days per year.

Does ViaCord offer placenta tissue banking?

ViaCord does not offer placenta tissue banking. It only processes cord blood and cord tissue.

Still have questions?

Is ViaCord worth it?

ViaCord offers strong credentials, experience and a record of successful transplants using stem cells it has processed and stored. Its quality guarantee says that if your child’s stem cells fail to engraft during a transplant, the company will pay $35,000 toward securing an alternative source of cells. If you have decided to store your baby’s stem cells with a private bank, ViaCord is a worthy option.

ViaCord Reviews

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    Review featured by ViaCord
    Verified purchase

    Reviewed April 29, 2026

    My four-year-old son has been diagnosed with leukemia, and they told me that the blood is good if he ever is gonna need a bone marrow transplant. We were told to store our baby's cord blood stem cells. We were recommended to ViaCord through the Sibling Program. That was how I was able to get ahold of ViaCord, and that was why I used it. Since my son has a life-threatening cancer, we didn't have to pay anything. Everything was great. As far as ViaCord sending the box in time, I got it in time. I got it two weeks after I did the application. Then it was easy for my nurses and the doctor to read the instructions and then to get ahold of them to come and pick it up. It all worked out great.

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    Customer ServiceTechPunctuality & SpeedStaffRates

    Reviewed Feb. 25, 2026

    I had a nice experience with ViaCord. I wanted to preserve both the cord blood as well as the tissue, so I went with some of the providers. I was looking at some recent ratings and reviews and I had a positive outlook towards ViaCord. That's one of the reasons I chose them. ViaCord was very upfront and they walked me through the entire process.

    The rep I dealt with was very sweet and knowledgeable, and she followed up multiple times because I signed up for this months ago. I've not answered most of the calls because of my busy schedule, but then ViaCord provided me with detailed messages about what needed to be done, at what point, and who the point of contact was. So they were very communicative, which I really liked about it. I would 100% recommend ViaCord for new moms and other folks who haven't signed up. They're very trusted partners and they've been doing a great job so far.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 3, 2026

    Compared to others, Viacord is well-priced, overall. Banking a baby's cord blood cells is expensive, but considering that it would be possibly beneficial for our baby's future health, ours, or one day, a sibling, we're hoping that it's worth it. We spoke to someone prior to purchasing, and he explained things and worked with us. That was really great. He was very thorough.

    Our baby was born 11 days ago and there was something odd that happened. Someone called my husband in the morning and said he was there for the kit, and my husband met with him. An hour or two later, someone called and said that they were also there for the kit. My husband said, “I already gave it to someone.” That worried us a little, “Who took the first kit? Or why is there a miscommunication here?” However, we got the notification later that the kit was received at the lab. Overall, I'm satisfied.

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      Verified purchase
      Tech

      Reviewed May 2, 2026

      Our oldest son has leukemia in remission, so the hospital told us about the program ViaCord because I was pregnant at the time. This is our second time using ViaCord. They told us that if you have a sibling who has an illness or condition that may need possible stem cell transplants, that we would qualify to be able to use ViaCord for free. The first baby was not a match for my oldest son and I haven't delivered yet for this one. But you take a gamble if it's gonna be a match. Also, it's a free program. Our son is doing really well. He's finished chemotherapy, so it's unlikely that he will need the stem cell. But if it ever came back, we have it as an option. So, we’re very thankful and grateful for that. I would definitely recommend ViaCord.

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      Punctuality & SpeedStaff

      Reviewed April 3, 2026

      I interviewed or spoke with someone at ViaCord and I spoke with someone at Cord Blood Banking, and it was like night and day. The ViaCord person was extremely knowledgeable. They answered all my questions. They were very thorough. When I spoke to the person at Cord Blood Banking, she didn't know anything about what her company did. I also like that ViaCord stores the blood into five separate storage as opposed to just having one.

      My cord blood specialist was great. She was very knowledgeable and very helpful. She wasn't pushy. She's been wonderful. We just signed up our second baby. So, it’s our second time using them. ViaCord was very informative and the whole process was very easy and simple. Any questions I had were answered quickly. I have recommended the company to friends and family.

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      Punctuality & Speed

      Reviewed March 20, 2026

      I would be very comfortable to recommend ViaCord. Everything has been great. I haven't banked this time around with ViaCord yet, but everything that we've been working on together has been very smooth. They've been communicative. I need to collect cord blood for my child who is going to receive a transplant later this year, so we proceeded to move forward with ViaCord because we've used them in the past for my first birth. It's great that they offer this Sibling Connection Program that I'm using this time around to support families will use the cord blood or the cord tissue that they're banking. That makes it a lot easier. I'm glad that my doctor's office was able to tell me about that, and that the more people being informed about that, the better, because there's a lot of people out there who would benefit from that service who don't know about it.

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      PricePunctuality & SpeedStaff

      Reviewed March 8, 2026

      I had taken a lot of science classes in college and learned about cord blood storage and how it can help family members through medical situations. It was exciting. When I heard that there was a company that did it from that class, I was like, “I know a little bit about this, and I want to hear more about it.” I worked with Neil from ViaCord, and he was very helpful. He made sure to check in and answered any questions right away when I needed them answered, when I was still on the fence. He was prompt.

      Not many of the people in the hospital have done them before, so I had to walk them through some of it, and that's a little hard when you've just given birth. It was a little frustrating, but that was more with the hospital staff. But it's a good investment, and it was easy to work with the company. It'd be worth doing for your family members.

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      PriceStaffRates

      Reviewed May 13, 2026

      One of my friends who was using ViaCord gave me the contact to his rep, and then I talked to his rep at ViaCord for my service. She was great and she helped me a lot with signing up and deciding the package and explained to me what I need and why I need that services. The only thing is the signup form was too long. Other than that, the customer support has been great. From signing up to sending the cord blood, the experience was great and it was not a hard process. I'm very happy with the company. The price was great because I compared with the cord blood banking, and they were really high.

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      Verified purchase
      Staff

      Reviewed May 9, 2026

      I looked up cord blood banking and ViaCord popped up. It was perfect. I had heard about it from my OB as well. The rep talked to me a little bit about it and gave me a pamphlet that I read. When I got home, I did a little bit more research about it. I haven't given birth yet, so I still have the box, but I'd recommend that others should absolutely do it.

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      Customer ServiceStaffEase of Use

      Reviewed May 4, 2026

      ViaCord offers free services for the siblings of a cancer patient. I already knew about the sign up process. I just made an order. It was just transactional to order a kit. The people are always responsive to my email. If there was something missing, they will go back to the file. It has been great. It's very straightforward, easy to navigate and very professional.

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      Staff

      Reviewed May 1, 2026

      I used Viacord for my first son and I liked their service. Viacord is better than the other companies and they gave me confidence about my child. The rep that I dealt with was really good. He was really there with me with another process. Overall, my experience was simple and really good.

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      Verified purchase

      Reviewed April 30, 2026

      When the lady that did the ultrasound bring back the results, they realized that I have a son that have sickle cell. So, they put me on to our next doctor. We were discussing about it and then I heard about ViaCord. I already received the kit. But I'm not having baby until next month. So far, I would recommed them.

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      ViaCord Company Information

      Company Name:
      ViaCord
      Address:
      940 Winter St.
      City:
      Waltham
      State/Province:
      MA
      Postal Code:
      02451
      Country:
      United States
      Website:
      www.viacord.com
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