Sesame Care Reviews

This service is a scam. They don't communicate in a timely manner and miss appointments regularly. They make excuses instead of taking accountability. They did not care about the needs of the patient/client.

I had the worst experience with this healthcare company. I needed 1 of 5 meds refilled. They were insisting that I make an appointment even though I had just seen my doctor two months prior and was not requesting a narcotic. So okay, I scrape up the money to make the appt but their app would not accept any of my cards. I tried for days to resolve the issue so I could get my medication before I ran out. They made promises that they would call me back, send me an email when it resolved. Never resolved. I don’t even know why they had blocked my account. Only AFTER I wrote a complaint on TrustSpot did someone finally email me to give me some excuse as to why I couldn’t pay and get an appointment. Terrible way to treat patients.

Horrible platform, the interface is awful, it's not streamlined, and I've used a lot of different platforms in the past. The subscription is a scam. You supposedly are supposed to be able to contact your provider all month through the chat feature within the visit, we were only able to access the appointment the day following, after that, my only option was to book an appointment and pay for it. Once you cancel the subscription, you forfeit any additional days within that month, they never informed me of that, as I was on the phone with the rudest customer service agent. They are unable to reinstate, even if it's 1 minute later. They are unable to update an email address.