Mochi Health Reviews

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Edited by: Matt Zane
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Edited by: Morgan Cutolo

About Mochi Health

Mochi Health is a telehealth platform that offers obesity care and medication management services. It provides virtual access to board-certified doctors and dietitians. Mochi supports adults and children with customized, evidence-based treatment plans, including weight loss medications. It operates nationwide and offers care with or without insurance.

Pros
  • Nationwide availability
  • Generic medication options with home shipment
  • Guidance from a doctor-led care team
  • 24/7 support
Cons
  • No in-person care options
  • Insurance coverage varies
  • Prescriptions require video evaluation

How does Mochi Health work?

Mochi Health aims to make getting obesity care simple and virtual. You start by filling out an online questionnaire about your health and weight goals. Then you schedule a video visit with a board-certified doctor or dietitian who will review your history and discuss treatment options, including weight loss medications if they’re right for you.

If prescribed, your medication is sent to a partner pharmacy and shipped straight to your door. Your membership includes ongoing access to your care team for follow-ups and support. You can manage appointments and communicate with providers through the Mochi app or website. You can cancel your membership anytime without fees or penalties.

Mochi typically doesn’t offer refunds for any reason on medications. If you receive an incorrect medication, Mochi asks that you reach out to its customer care team for assistance.

Mochi Health weight loss medications

Weight-loss medication based on your health history, goals and what’s medically indicated. With options ranging from injectable GLP-1s to generic oral options, it has a wide variety of choices depending on your needs.

Here’s a look at the weight loss medications Mochi Health offers.

Injectable weight loss medication

Injectable weight loss medications from Mocha Health include:

  • Wegovy / Ozempic (semaglutide): A GLP-1 agonist created for Type 2 diabetes and approved for weight loss in 2021. Mochi says it helps reduce appetite by increasing insulin and slowing stomach emptying. Clinical trials showed 10% to 14% weight loss when paired with exercise and dietary support.
  • Mounjaro / Zepbound (tirzepatide): Targets both GLP-1 and GIP receptors to help curb cravings and keep you full longer. Mochi cites studies showing weight loss of up to 22.5% with ongoing use.
  • Saxenda / Victoza (liraglutide): Another GLP-1 medication, similar to semaglutide. According to Mochi, it works by slowing digestion and signaling the brain to reduce hunger. Trial results show about 6% weight loss after one year.

» MORE: Are weight loss injections effective?

Oral medications

Oral weight loss medications from Mocha Health include:

  • Rybelsus (semaglutide): The oral version of semaglutide. Mochi notes it works similarly to Wegovy and Ozempic and may support weight loss with lifestyle changes.
  • Topamax / Qudexy / Trokendi XR (topiramate): A medication developed for epilepsy, now used off-label for weight loss. Mochi says it helps reduce cravings, and patients have shown 5% to 14% weight loss in studies.
  • Zyban / Contrave / Aplenzin XR (bupropion): Originally approved for depression and smoking cessation, this drug reduces cravings and supports weight loss when used alone or with Naltrexone.
  • Apo-Naltrexone / ReVia (Naltrexone): Typically prescribed for substance use disorder. Mochi says it may help suppress appetite and is often used with bupropion in combination therapy.
  • Xenical / Alli (orlistat): A lipase inhibitor that blocks fat absorption. Mochi notes this medication supports modest weight loss but may cause GI side effects and impact vitamin absorption.

Mochi Health cost

Mochi offers membership plans both with and without insurance coverage. For uninsured users, the standard membership, or the Mochi Health Subscription, costs $79 per month plus medication fees. With qualifying insurance, the Wellness Plus Plan costs $69 per month.

Mochi Health Subscription

  • 1 month: $79
  • 3 months: $199
  • 6 months: $399
  • 12 months: $799

Wellness Plus Plan

  • 1 month: $69
  • 3 months: $169
  • 6 months: $299
  • 12 months: $589

Medication costs are additional and vary by type:

  • Compounded GLP-1 medications cost $99 per month
  • Compounded GLP-1/GIP medications cost $199 per month
  • Brand-name GLP-1 medications require a prescription co-pay. Mochi assists users with insurance prior authorizations to help cover medication expenses.

All memberships include virtual visits with a physician and dietitian, ongoing care and monitoring, prescriptions if medically necessary, 24/7 support and automatic renewals based on the chosen plan length.

Pricing and any promotional perks are current at the time of publishing.

Mochi Health insurance coverage

Mochi Health does work with some insurance companies but doesn't disclose which ones. You can find out if your provider works with Mochi by filling out an eligibility form on the company website.

You can pay for membership fees from Mochi Health with an HSA or FSA account. As of publication, Mochi doesn't accept Medicaid, Medicare or TRICARE.

If your company is covered, you'll be eligible for the company's Wellness Plus Plan. Even if your insurance doesn't cover the Wellness Plus Plan, your medications might still be covered. A Mochi representative can explain your options to you.

Mochi Health shipping and delivery

Prescriptions from Mochi Health can take up to 10 days to arrive, though you may receive you medications sooner.

Once a provider approves a prescription, it’s sent to one of Mochi’s partner pharmacies for fulfillment. You can check your order status in the patient portal. If it shows “Order has been placed with the pharmacy,” your prescription has been approved and forwarded for processing.

Shipping delays and support

Mochi Health recommends that customers experiencing shipping issues reach out to the support team directly by calling 619-648-1247.

Mochi notes that it doesn’t have access to real-time pharmacy updates after the order has been sent. To track the shipment itself, you can create an account with the carrier, such as FedEx or UPS, to receive notifications.

Mochi Health FAQ

Who qualifies for weight loss medication with Mochi Health?

Mochi Health doesn't have any requirements to use its platform. Whether you can get medications through Mochi Health depends on whether you meet the medical requirements to take the medication, which typically include:

  • A BMI over 30
  • A BMI over 27 with a weight-related condition such as Type 2 diabetes, high blood pressure or high cholesterol
  • A history of weight loss medication use or switching from a previous medication
  • Weight regain after bariatric surgery
Does Mochi Health have a membership fee?

Yes, Mochi Health charges a monthly membership fee starting at $69, depending on whether you have eligible insurance. Lower rates are available with multimonth plans, but this fee doesn’t include the cost of medication.

Where is Mochi Health available?

Mochi Health is available nationwide in the United States.

Does Mochi Health take insurance?

Some medications may be covered by insurance, but Mochi Health membership fees are paid directly.

What medications does Mochi Health prescribe?

Mochi Health prescribes GLP-1 medications like semaglutide and tirzepatide as well as others such as topiramate, bupropion and orlistat. Controlled substances like phentermine are not offered.

Do you need to meet with a provider on Mochi Health to have medication prescribed?

Yes, you must complete an intake and meet with a Mochi provider before receiving a prescription. Care plans are personalized based on your health history and goals.

What is Mochi Health?

Mochi Health is a telehealth provider specializing in weight loss medication. Founded in 2022 and incorporated in Delaware, it operates nationwide with a principal office in San Francisco, California. It connects patients with board-certified doctors and dietitians who develop personalized, evidence-based weight management plans.

Mochi offers care for both adults and children, providing medication-assisted treatment with or without insurance. Its stated goal is to make obesity care accessible and affordable through virtual services.

Is Mochi Health legit?

Yes, Mochi Health is a legitimate telehealth platform. It was founded in 2022 and states it has served tens of thousands of patients across the U.S. Its network includes board-certified obesity medicine providers and registered dietitians who build personalized care plans based on individual health goals.

The platform follows HIPAA standards and outlines clear privacy protections in its policy, only sharing patient data when required for care or by law.

Mochi Health Reviews

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    Punctuality & SpeedRefunds & Payouts

    Reviewed Dec. 13, 2025

    I do not recommend Mochi based on my personal experience. One of the biggest concerns is that their GLP-1 prescriptions arrived warm, not temperature-controlled. As most people know, GLP-1 medications are required to be kept cold during shipping, so this was very concerning. This happened every month for three months, not just once. When I raised concerns, the company denied that there was any issue with delivery temperatures and offered no resolution. Once the medication is delivered, they essentially take no responsibility, and attempting to get a refund or correction is unsuccessful. Overall, my experience was frustrating and disappointing. In this case, you truly get what you pay for. If proper handling, accountability, and customer support are important to you, I would strongly suggest looking elsewhere.

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      Verified purchase
      Customer ServicePunctuality & SpeedRefunds & PayoutsHonesty & Transparency

      Reviewed Nov. 25, 2025

      I honestly should’ve did more research before purchasing this “app”. I was unable to book an appointment, customer service was horrible, then when they couldn’t book an appointment I was told they were having engineering issues. When I asked for a refund since I was unable to use the service I was told that I had to do that within 24 hours. I’m filing a claim with my bank.

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      Punctuality & Speed

      Reviewed Nov. 10, 2025

      Wish I had seen the other reviews on this site before I paid for 3 months plan. They sent the refill request to the pharmacy late. I was due for my next shot 2 days ago and still haven't received my medication. It hasn't even been shipped yet.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Nov. 7, 2025

      I have used Mochi for years, I have lost 85 pounds and I and keeping it off. I have liked both Doctors I have had. The customer service is good at times and very bad at times. Mostly just not responding to you. I had a very disturbing reaction recently. I ended up going to urgent care, and after no improvement, we went to a dermatologist. I had very red and large areas around the injection site. 2 weeks in a row. Mochi changed pharmacy and that is when this happened. The new vial of meds caused this issue. I was told not to use it and order another, which I did.

      The second vial from the new pharmacy had the same reaction. Finally, my doctor got me meds from the original pharmacy I had been using. All was good with the injection site. I am still using a steroid cream the dermatologist prescribed for me. Weeks later, it is improving, but it has been 8 plus weeks. The site reaction was alarming. Mochi should have replaced my meds for free and been more helpful. My doctor was great, fast response but Mochi should improve the customers experience. It is your health you are trusting them with.

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      Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsBilling

      Reviewed Nov. 3, 2025

      I thought I wanted to subscribe but did not complete the process after realizing that this was likely a scam and it was far too expensive for what they were promising. I then IMMEDIATELY sent a cancel email and then followed up a few weeks later with a request for confirmation of the cancellation. I never received a response. Today I found that they have charged me twice for no product, no service, and they refuse to issue a refund when I call. Their billing department contact just barely speaks English, and she hung up on me twice. This service is a complete fraud and a scam. I just want my money back and this stupid subscription cancelled but they refuse to do anything even when they confirmed that nothing has been delivered. I paid for products and services that were never received, so this is indeed a fraudulent business.

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      Customer ServiceRefunds & PayoutsTransparency

      Reviewed Oct. 26, 2025

      I purchased a 3 month membership through this company and then paid the $99 a month for the medications. I received the first month's dose, had no effects of appetite suppression or weight loss like I did with a different clinic the first time I had done semaglutide. Then when the second month was supposed to be delivered, it was sent to the wrong address and I went back and forth with customer service for 20 days trying to resolve it. They kept telling me “we will look into it and get back to you” and I wouldn’t hear anything again until I messaged asking for updates. That would send me in a cyclical round of messages that were the exact same, “we will look into it and get back to you”.

      I requested cancellation and refund for over 10 days with no help. Finally when I called to get it resolved I was told that the photo presented by FedEx was actually my front porch as if the woman on the phone knew what my porch looked like better than I did. Customer service is absolutely garbage and their medication doesn’t work.

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      Customer ServiceTech

      Reviewed Oct. 17, 2025

      Consumers beware not to sign up for the subscription service. Not able to cancel service not going to use. Plus they remove the pharmacy prescription that the health provider prescribed. Customers service department doesn't assist you with resolving complaints the customer have.

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      Customer ServiceRefunds & PayoutsBilling

      Reviewed Oct. 8, 2025

      I spent nearly $400 with membership payments, initial rx, and a refill and never received a single drop of medication. The communication between Mochi and the pharmacy was severely lacking and led to delays and both pointing the finger at each other. I was literally auto-charged for a monthly refill before the initial Rx was even processed at the pharmacy. They said they would give me money back, but it’s been weeks, so I guess I’ve donated $400 to Mochi.

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      Punctuality & SpeedRefunds & PayoutsMaintenanceStaff

      Reviewed Oct. 6, 2025

      Subscribing to Mochi Health is the best decision I've made for subscriptions. I pay separately for membership and meds so if I want to stop or take a break I can hold off on paying for the medication. I am happy with my membership. I saw my Primary Care Doctor within 24 hrs and a Nutritionist a few days later. It has been years since I have felt full and lost weight. I feel validated, messaging is quick and efficient, and the meds arrived on time. I highly recommend it. Membership can always be canceled but not refunded after 24 hrs per their policy.

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      CoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBilling

      Reviewed Sept. 16, 2025

      I was looking to subscribe to Mochi Health for tirzepatide. I already have a doctor’s prescription, but my insurance will not cover it. Previously, I tried with Ro, and while I was denied after the consultation and questionnaire, they at least refunded me promptly. With Mochi Health, I changed my mind before completing anything. I never had a consultation, never received a product, and never received any service. Yet they still charged me $79, which is non-refundable. This policy is not clear upfront. Even after disputing it with my credit card, Mochi Health kept the money.

      To me, this feels like a complete scam — charging for nothing delivered and refusing to refund. At the very least, they should operate like other telehealth companies that stand behind their service and issue refunds when no care is provided. Instead, they prey on people who are already desperate for help. Bottom line: Be careful. You may lose money before you even speak to a provider.

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      Mochi Health Company Information

      Company Name:
      Mochi Health
      Country:
      United States
      Website:
      joinmochi.com