Mochi Health Reviews

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Edited by: Matt Zane
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Edited by: Morgan Cutolo

About Mochi Health

Mochi Health is a telehealth platform that offers obesity care and medication management services. It provides virtual access to board-certified doctors and dietitians. Mochi supports adults and children with customized, evidence-based treatment plans, including weight loss medications. It operates nationwide and offers care with or without insurance.

Pros
  • Nationwide availability
  • Generic medication options with home shipment
  • Guidance from a doctor-led care team
  • 24/7 support
Cons
  • No in-person care options
  • Insurance coverage varies
  • Prescriptions require video evaluation

How does Mochi Health work?

Mochi Health aims to make getting obesity care simple and virtual. You start by filling out an online questionnaire about your health and weight goals. Then you schedule a video visit with a board-certified doctor or dietitian who will review your history and discuss treatment options, including weight loss medications if they’re right for you.

If prescribed, your medication is sent to a partner pharmacy and shipped straight to your door. Your membership includes ongoing access to your care team for follow-ups and support. You can manage appointments and communicate with providers through the Mochi app or website. You can cancel your membership anytime without fees or penalties.

Mochi typically doesn’t offer refunds for any reason on medications. If you receive an incorrect medication, Mochi asks that you reach out to its customer care team for assistance.

Mochi Health weight loss medications

Weight-loss medication based on your health history, goals and what’s medically indicated. With options ranging from injectable GLP-1s to generic oral options, it has a wide variety of choices depending on your needs.

Here’s a look at the weight loss medications Mochi Health offers.

Injectable weight loss medication

Injectable weight loss medications from Mocha Health include:

  • Wegovy / Ozempic (semaglutide): A GLP-1 agonist created for Type 2 diabetes and approved for weight loss in 2021. Mochi says it helps reduce appetite by increasing insulin and slowing stomach emptying. Clinical trials showed 10% to 14% weight loss when paired with exercise and dietary support.
  • Mounjaro / Zepbound (tirzepatide): Targets both GLP-1 and GIP receptors to help curb cravings and keep you full longer. Mochi cites studies showing weight loss of up to 22.5% with ongoing use.
  • Saxenda / Victoza (liraglutide): Another GLP-1 medication, similar to semaglutide. According to Mochi, it works by slowing digestion and signaling the brain to reduce hunger. Trial results show about 6% weight loss after one year.

» MORE: Are weight loss injections effective?

Oral medications

Oral weight loss medications from Mocha Health include:

  • Rybelsus (semaglutide): The oral version of semaglutide. Mochi notes it works similarly to Wegovy and Ozempic and may support weight loss with lifestyle changes.
  • Topamax / Qudexy / Trokendi XR (topiramate): A medication developed for epilepsy, now used off-label for weight loss. Mochi says it helps reduce cravings, and patients have shown 5% to 14% weight loss in studies.
  • Zyban / Contrave / Aplenzin XR (bupropion): Originally approved for depression and smoking cessation, this drug reduces cravings and supports weight loss when used alone or with Naltrexone.
  • Apo-Naltrexone / ReVia (Naltrexone): Typically prescribed for substance use disorder. Mochi says it may help suppress appetite and is often used with bupropion in combination therapy.
  • Xenical / Alli (orlistat): A lipase inhibitor that blocks fat absorption. Mochi notes this medication supports modest weight loss but may cause GI side effects and impact vitamin absorption.

Mochi Health cost

Mochi offers membership plans both with and without insurance coverage. For uninsured users, the standard membership, or the Mochi Health Subscription, costs $79 per month plus medication fees. With qualifying insurance, the Wellness Plus Plan costs $69 per month.

Mochi Health Subscription

  • 1 month: $79
  • 3 months: $199
  • 6 months: $399
  • 12 months: $799

Wellness Plus Plan

  • 1 month: $69
  • 3 months: $169
  • 6 months: $299
  • 12 months: $589

Medication costs are additional and vary by type:

  • Compounded GLP-1 medications cost $99 per month
  • Compounded GLP-1/GIP medications cost $199 per month
  • Brand-name GLP-1 medications require a prescription co-pay. Mochi assists users with insurance prior authorizations to help cover medication expenses.

All memberships include virtual visits with a physician and dietitian, ongoing care and monitoring, prescriptions if medically necessary, 24/7 support and automatic renewals based on the chosen plan length.

Pricing and any promotional perks are current at the time of publishing.

Mochi Health insurance coverage

Mochi Health does work with some insurance companies but doesn't disclose which ones. You can find out if your provider works with Mochi by filling out an eligibility form on the company website.

You can pay for membership fees from Mochi Health with an HSA or FSA account. As of publication, Mochi doesn't accept Medicaid, Medicare or TRICARE.

If your company is covered, you'll be eligible for the company's Wellness Plus Plan. Even if your insurance doesn't cover the Wellness Plus Plan, your medications might still be covered. A Mochi representative can explain your options to you.

Mochi Health shipping and delivery

Prescriptions from Mochi Health can take up to 10 days to arrive, though you may receive you medications sooner.

Once a provider approves a prescription, it’s sent to one of Mochi’s partner pharmacies for fulfillment. You can check your order status in the patient portal. If it shows “Order has been placed with the pharmacy,” your prescription has been approved and forwarded for processing.

Shipping delays and support

Mochi Health recommends that customers experiencing shipping issues reach out to the support team directly by calling 619-648-1247.

Mochi notes that it doesn’t have access to real-time pharmacy updates after the order has been sent. To track the shipment itself, you can create an account with the carrier, such as FedEx or UPS, to receive notifications.

Mochi Health FAQ

Who qualifies for weight loss medication with Mochi Health?

Mochi Health doesn't have any requirements to use its platform. Whether you can get medications through Mochi Health depends on whether you meet the medical requirements to take the medication, which typically include:

  • A BMI over 30
  • A BMI over 27 with a weight-related condition such as Type 2 diabetes, high blood pressure or high cholesterol
  • A history of weight loss medication use or switching from a previous medication
  • Weight regain after bariatric surgery
Does Mochi Health have a membership fee?

Yes, Mochi Health charges a monthly membership fee starting at $69, depending on whether you have eligible insurance. Lower rates are available with multimonth plans, but this fee doesn’t include the cost of medication.

Where is Mochi Health available?

Mochi Health is available nationwide in the United States.

Does Mochi Health take insurance?

Some medications may be covered by insurance, but Mochi Health membership fees are paid directly.

What medications does Mochi Health prescribe?

Mochi Health prescribes GLP-1 medications like semaglutide and tirzepatide as well as others such as topiramate, bupropion and orlistat. Controlled substances like phentermine are not offered.

Do you need to meet with a provider on Mochi Health to have medication prescribed?

Yes, you must complete an intake and meet with a Mochi provider before receiving a prescription. Care plans are personalized based on your health history and goals.

What is Mochi Health?

Mochi Health is a telehealth provider specializing in weight loss medication. Founded in 2022 and incorporated in Delaware, it operates nationwide with a principal office in San Francisco, California. It connects patients with board-certified doctors and dietitians who develop personalized, evidence-based weight management plans.

Mochi offers care for both adults and children, providing medication-assisted treatment with or without insurance. Its stated goal is to make obesity care accessible and affordable through virtual services.

Is Mochi Health legit?

Yes, Mochi Health is a legitimate telehealth platform. It was founded in 2022 and states it has served tens of thousands of patients across the U.S. Its network includes board-certified obesity medicine providers and registered dietitians who build personalized care plans based on individual health goals.

The platform follows HIPAA standards and outlines clear privacy protections in its policy, only sharing patient data when required for care or by law.

Mochi Health Reviews

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    Customer ServiceTechPunctuality & Speed

    Reviewed April 11, 2026

    They are not there for you. You are a subscription that is all. If you don’t know your needs they won’t either. A 30 min call scheduled for review and prescription, 10 minutes actual with half of it a recorded message. The provider doesn’t listen to you and then you have to chase what you need if you know what you need. Willingly prescribing you a medication you specified you were allergic to. And the lack of execution does not lead to accountability.

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      PricePunctuality & SpeedRefunds & PayoutsStaffTimeliness

      Reviewed March 20, 2026

      I didn't realize the hormone medication was not set up for auto-renewal so that was my fault. When I realized this before my prescription ran out, I submitted a request to my doctor. She filled it and submitted it to the pharmacy. I had an appointment with my regular primary doctor locally and requested the same prescription which was incredibly cheaper and filled the next day. It is now two weeks later and my mochi prescription still hasn't been filled, let alone shipped.

      I tried to cancel it, but they told me they can't once it has been sent to the pharmacy, however the website says refunds cannot be issued once it is refilled and shipped. If it had been shipped, this wouldn't be an issue because I understand why it can't be sent back. Why can it not be cancelled at the pharmacy? There isn't a pharmacy I have ever heard of that takes two weeks to fill a prescription. How can anyone stay well and on medication needed when it takes that long? I haven't had any issues with the tirzepatide but I may just need to cancel my subscription completely because this is ridiculous. Not to mention the medication was twice as much to reorder then it was the first time ($32 compared to $76).

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      Sales & MarketingPriceBillingRates

      Reviewed March 18, 2026

      Mochi is a scam - they charge you a membership fee before you even know if you are qualified for GLP1 meds, or what dosage. I cancelled in mid February, and they billed me mid March for the $79 membership fee. I would not recommend this service to anyone. Talk to your doctor and see if you can just get it direct from manufactured - the price is the same, and in some cases cheaper, depending on your dosage.

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      Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffBillingResolutionHonesty & Transparency

      Reviewed March 5, 2026

      I was charged $720 for an automatic annual renewal of a Mochi subscription that I had not used in over a year and honestly did not remember was still active. When I first saw the charge, I believed it might be fraudulent and disputed it with AMEX. After AMEX completed its investigation and I realized it was the annual renewal for Mochi, I immediately contacted Mochi to request either a refund or to be billed for one month of service instead of the full year. I was told Mochi could not assist because the charge appeared as disputed in their system and that I should call back once the dispute was cleared. I also messaged a Mochi representative (Rachel) and received the same response.

      After AMEX closed the dispute, I called Mochi again last week and was told to check back in a week. When I called again today, I was informed that because I had not cancelled within 72 hours of the renewal charge, they could not issue a refund or even charge for one month instead of the full year. This was the first time anyone mentioned a 72-hour policy. By the time I was told about it, it was already too late. I was also asked to send screenshots of prior conversations, which Mochi should already have access to in their own records.

      I understand that I did not cancel before the subscription renewed, and I accept responsibility for that oversight. However, I made good-faith efforts to resolve the issue as soon as I realized the charge was legitimate. Because Mochi told me they could not assist while the dispute was pending, I was effectively prevented from addressing the issue within the timeframe they now say was required. The end result is that I have been charged $720 for a full year of service that I will not be using, and Mochi has refused to offer any reasonable accommodation. This experience has been extremely disappointing and does not reflect a customer-focused approach to resolving billing issues.

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      Sales & MarketingPriceRefunds & PayoutsStaffBilling

      Reviewed Feb. 24, 2026

      Scam! Billed after cancellation the previous month $79 + $199. When I tried to get the charges reversed they said they had no documentation of the cancellation & denied my refund because it was past the 24 hr deadline after billing. I never got any kind of notification that I had been billed! I only found out after I reviewed my bank account! This is a total SCAM.

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      Customer ServiceTechSales & MarketingPricePunctuality & SpeedStaffEase of Use

      Reviewed Feb. 21, 2026

      2/21/2026 Since I’ve joined Mochi 6 months ago I have not lost any weight. I was sent the same dosage after not requesting for refill of the same dosages. Was told by their operator that the refill couldn’t be stopped or dosage increased until next month. I was told this the previous month-January 2026. The prescription for tirzepatide RX that I did not want was shipped out 3 days later after I called the Mochi operator.

      This MOCHI app isn’t user friendly. It does not explain what they expect from the patient nor does it explain what the providers do or how the dosage for the weight loss drugs are monitored or increased or how the whole system works! It’s a scam. By not explaining how their refills work or how dosages are increased to assist in weight loss they keep charging people who keep paying while not loosing any weight cause the dosages are not increased. Because of the confusion the only one who benefits from MOCHI is MOCHI. They just take your money! This is awful and I would never recommend this MOCHI for anyone. This company should have more respect for their customers.

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      Punctuality & SpeedRefunds & Payouts

      Reviewed Dec. 13, 2025

      I do not recommend Mochi based on my personal experience. One of the biggest concerns is that their GLP-1 prescriptions arrived warm, not temperature-controlled. As most people know, GLP-1 medications are required to be kept cold during shipping, so this was very concerning. This happened every month for three months, not just once. When I raised concerns, the company denied that there was any issue with delivery temperatures and offered no resolution. Once the medication is delivered, they essentially take no responsibility, and attempting to get a refund or correction is unsuccessful. Overall, my experience was frustrating and disappointing. In this case, you truly get what you pay for. If proper handling, accountability, and customer support are important to you, I would strongly suggest looking elsewhere.

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      Customer ServicePunctuality & SpeedRefunds & PayoutsHonesty & Transparency

      Reviewed Nov. 25, 2025

      I honestly should’ve did more research before purchasing this “app”. I was unable to book an appointment, customer service was horrible, then when they couldn’t book an appointment I was told they were having engineering issues. When I asked for a refund since I was unable to use the service I was told that I had to do that within 24 hours. I’m filing a claim with my bank.

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      Punctuality & Speed

      Reviewed Nov. 10, 2025

      Wish I had seen the other reviews on this site before I paid for 3 months plan. They sent the refill request to the pharmacy late. I was due for my next shot 2 days ago and still haven't received my medication. It hasn't even been shipped yet.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Nov. 7, 2025

      I have used Mochi for years, I have lost 85 pounds and I and keeping it off. I have liked both Doctors I have had. The customer service is good at times and very bad at times. Mostly just not responding to you. I had a very disturbing reaction recently. I ended up going to urgent care, and after no improvement, we went to a dermatologist. I had very red and large areas around the injection site. 2 weeks in a row. Mochi changed pharmacy and that is when this happened. The new vial of meds caused this issue. I was told not to use it and order another, which I did.

      The second vial from the new pharmacy had the same reaction. Finally, my doctor got me meds from the original pharmacy I had been using. All was good with the injection site. I am still using a steroid cream the dermatologist prescribed for me. Weeks later, it is improving, but it has been 8 plus weeks. The site reaction was alarming. Mochi should have replaced my meds for free and been more helpful. My doctor was great, fast response but Mochi should improve the customers experience. It is your health you are trusting them with.

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      Mochi Health Company Information

      Company Name:
      Mochi Health
      Country:
      United States
      Website:
      joinmochi.com