Mochi Health Reviews

I'm suing Mochi regarding their billing practices and the fact their pharmacy sent me a different medication that what they confirmed I ordered and I got sick. I would have let the whole thing go had they not re-billed me after I attempted cancellation and taken a hard line over a $79 refund. The company is going out of business soon due to a large class action payout and also a suit by Novo Nordisk and other lawsuits. They are making a last minute cash grab.

This app is GARBAGE. DO NOT USE!!!! They will not issue you a refund EVEN WHEN YOU CANCEL THE SAME DAY THE CHARGE HAPPENED! And their customer service reps hang up on you!!!! THE SAME DAY PEOPLE. Go with any other app, literally ANY OTHER APP!!! I have NEVER in my life had such terrible customer service or encountered a company who wants to fraudulently keep your money when you request an immediate cancellation. I have filed a complaint with the BBB. 0 stars!

THIS COMPANY IS A MAJOR MAJOR SCAM. MARK AND AVOID. Begging people not to use this awful company. The medicine made me break out into rashes and then I had to cancel my subscription and throw away $400 worth of product. After cancelation of my subscription, they continued to charge me twice - TWO $199 charges over the course of 6 more months. I called customer service and they could do nothing to refund the money even though I have the cancelation email in my inbox.

I have had a highly positive experience with my doctor at Mochi Health, as well as with all of the pharmacies and medications I have shopped at through the platform. I've tried Tirzepatide, Minoxidil/Finasteride, NAD+, Ondansetron. All arrived very promptly. My current doctor is responsive and receptive and I even was able to change providers when my previous one took too long to approve my medication requests.

BEWARE!! This practice intends to convince you to pay a subscription fee to meet with physicians you will never meet. They will reschedule you and stand you up again, all while charging you a subscription fee under their “no refund policy” should you find it's all nonsense and ask for one. This is a scam! It's intended to separate idiots from their hard-earned money, and alas, I fell for it. Do not be stupid like me and run like the wind from Mochi Health. I could go on for days about the lack of care in their customer service. I have screenshots of admissions of a lack of service with no offer of resolution. Just a “you can cancel your service.” It's free money to them! BEWARE!!

I was not able to tolerate the medication they prescribed, and I requested the service be cancelled on March 31, 2026. Last night, on April 19, 2026, they charged me a new $79 fee. I let them know of the mistake first thing this morning and requested a refund. They told me they would not refund me even though I had notified them that I can’t tolerate their medication weeks ago. They said they have a no refund policy. Beware, I saw lots of complaints like mine about not being able to cancel service with them at places like Reddit. I should have paid closer attention. If they make it right with me, I will delete the negative reviews even though they don’t deserve that.

They are not there for you. You are a subscription that is all. If you don’t know your needs they won’t either. A 30 min call scheduled for review and prescription, 10 minutes actual with half of it a recorded message. The provider doesn’t listen to you and then you have to chase what you need if you know what you need. Willingly prescribing you a medication you specified you were allergic to. And the lack of execution does not lead to accountability.

I didn't realize the hormone medication was not set up for auto-renewal so that was my fault. When I realized this before my prescription ran out, I submitted a request to my doctor. She filled it and submitted it to the pharmacy. I had an appointment with my regular primary doctor locally and requested the same prescription which was incredibly cheaper and filled the next day. It is now two weeks later and my mochi prescription still hasn't been filled, let alone shipped.

Mochi is a scam - they charge you a membership fee before you even know if you are qualified for GLP1 meds, or what dosage. I cancelled in mid February, and they billed me mid March for the $79 membership fee. I would not recommend this service to anyone. Talk to your doctor and see if you can just get it direct from manufactured - the price is the same, and in some cases cheaper, depending on your dosage.

I was charged $720 for an automatic annual renewal of a Mochi subscription that I had not used in over a year and honestly did not remember was still active. When I first saw the charge, I believed it might be fraudulent and disputed it with AMEX. After AMEX completed its investigation and I realized it was the annual renewal for Mochi, I immediately contacted Mochi to request either a refund or to be billed for one month of service instead of the full year. I was told Mochi could not assist because the charge appeared as disputed in their system and that I should call back once the dispute was cleared. I also messaged a Mochi representative (Rachel) and received the same response.

Scam! Billed after cancellation the previous month $79 + $199. When I tried to get the charges reversed they said they had no documentation of the cancellation & denied my refund because it was past the 24 hr deadline after billing. I never got any kind of notification that I had been billed! I only found out after I reviewed my bank account! This is a total SCAM.

2/21/2026 Since I’ve joined Mochi 6 months ago I have not lost any weight. I was sent the same dosage after not requesting for refill of the same dosages. Was told by their operator that the refill couldn’t be stopped or dosage increased until next month. I was told this the previous month-January 2026. The prescription for tirzepatide RX that I did not want was shipped out 3 days later after I called the Mochi operator.

I do not recommend Mochi based on my personal experience. One of the biggest concerns is that their GLP-1 prescriptions arrived warm, not temperature-controlled. As most people know, GLP-1 medications are required to be kept cold during shipping, so this was very concerning. This happened every month for three months, not just once. When I raised concerns, the company denied that there was any issue with delivery temperatures and offered no resolution. Once the medication is delivered, they essentially take no responsibility, and attempting to get a refund or correction is unsuccessful. Overall, my experience was frustrating and disappointing. In this case, you truly get what you pay for. If proper handling, accountability, and customer support are important to you, I would strongly suggest looking elsewhere.

I honestly should’ve did more research before purchasing this “app”. I was unable to book an appointment, customer service was horrible, then when they couldn’t book an appointment I was told they were having engineering issues. When I asked for a refund since I was unable to use the service I was told that I had to do that within 24 hours. I’m filing a claim with my bank.

Wish I had seen the other reviews on this site before I paid for 3 months plan. They sent the refill request to the pharmacy late. I was due for my next shot 2 days ago and still haven't received my medication. It hasn't even been shipped yet.

I have used Mochi for years, I have lost 85 pounds and I and keeping it off. I have liked both Doctors I have had. The customer service is good at times and very bad at times. Mostly just not responding to you. I had a very disturbing reaction recently. I ended up going to urgent care, and after no improvement, we went to a dermatologist. I had very red and large areas around the injection site. 2 weeks in a row. Mochi changed pharmacy and that is when this happened. The new vial of meds caused this issue. I was told not to use it and order another, which I did.

I thought I wanted to subscribe but did not complete the process after realizing that this was likely a scam and it was far too expensive for what they were promising. I then IMMEDIATELY sent a cancel email and then followed up a few weeks later with a request for confirmation of the cancellation. I never received a response. Today I found that they have charged me twice for no product, no service, and they refuse to issue a refund when I call. Their billing department contact just barely speaks English, and she hung up on me twice. This service is a complete fraud and a scam. I just want my money back and this stupid subscription cancelled but they refuse to do anything even when they confirmed that nothing has been delivered. I paid for products and services that were never received, so this is indeed a fraudulent business.

I purchased a 3 month membership through this company and then paid the $99 a month for the medications. I received the first month's dose, had no effects of appetite suppression or weight loss like I did with a different clinic the first time I had done semaglutide. Then when the second month was supposed to be delivered, it was sent to the wrong address and I went back and forth with customer service for 20 days trying to resolve it. They kept telling me “we will look into it and get back to you” and I wouldn’t hear anything again until I messaged asking for updates. That would send me in a cyclical round of messages that were the exact same, “we will look into it and get back to you”.

Consumers beware not to sign up for the subscription service. Not able to cancel service not going to use. Plus they remove the pharmacy prescription that the health provider prescribed. Customers service department doesn't assist you with resolving complaints the customer have.

I spent nearly $400 with membership payments, initial rx, and a refill and never received a single drop of medication. The communication between Mochi and the pharmacy was severely lacking and led to delays and both pointing the finger at each other. I was literally auto-charged for a monthly refill before the initial Rx was even processed at the pharmacy. They said they would give me money back, but it’s been weeks, so I guess I’ve donated $400 to Mochi.

Subscribing to Mochi Health is the best decision I've made for subscriptions. I pay separately for membership and meds so if I want to stop or take a break I can hold off on paying for the medication. I am happy with my membership. I saw my Primary Care Doctor within 24 hrs and a Nutritionist a few days later. It has been years since I have felt full and lost weight. I feel validated, messaging is quick and efficient, and the meds arrived on time. I highly recommend it. Membership can always be canceled but not refunded after 24 hrs per their policy.

I was looking to subscribe to Mochi Health for tirzepatide. I already have a doctor’s prescription, but my insurance will not cover it. Previously, I tried with Ro, and while I was denied after the consultation and questionnaire, they at least refunded me promptly. With Mochi Health, I changed my mind before completing anything. I never had a consultation, never received a product, and never received any service. Yet they still charged me $79, which is non-refundable. This policy is not clear upfront. Even after disputing it with my credit card, Mochi Health kept the money.

I cannot say anything bad about their semaglutide product. I tried it and it seems to work for me. However, the customer service leaves a lot to be desired. They lie! I first started using Mochi Health earlier this year and I stop due to finances. In August I restarted (started over) my membership. I paid my $79, had my less than 10-minute call with the "doctor" and then attempted to order my prescription. I discovered I had a $40 referral credit, so I tried to use it. None of the codes that it was giving would work. I called customer service (this was a round 9:30 at night). The person I spoke with was of little help and she basically told me I couldn't use it because the codes were not working for her either. So, I was frustrated and told her to cancel my subscription (she did I got the email). And that I would like to have my $79 refunded.

I recently subscribed to Mochi Health and had to pay $199 to start.... Before speaking with a PA. After speaking with the PA, a prescription was agreed upon however, before the prescription could go through, I had to pay an additional $199. I was told the initial $199 was for the subscription only, and the second $199 was for the medication. Reluctantly, I agreed and paid the additional $199. I was later sent an email which stated I needed to login to my Mochi account as they needed some kind of verification prior to the prescription being sent.

After several attempts by phone, email and internet I have been unsuccessful in reaching anybody at Mochi Health in receiving any product or customer support. I provided them with all necessary information from my current doctors office, which included going to the hospital for updated lab reports. I paid Mochi Health two months of “membership fees” which were not authorized by me. I demanded a refund with the billing department with my one and only opportunity to speak to a human and he hung up on me. This company is horrible. I’m now going to my banker and will dispute the charges. Beware of this scam.